Regulation Concerning Vocational Training As A Specialist For Labour Market Services And As The Specialist For Labour Market Services

Original Language Title: Verordnung über die Berufsausbildung zum Fachangestellten für Arbeitsmarktdienstleistungen und zur Fachangestellten für Arbeitsmarktdienstleistungen

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Read the untranslated law here: http://www.gesetze-im-internet.de/arbmdfangausbv/BJNR120600012.html

Regulation concerning vocational training as a specialist for labour market services and as the specialist for labour market services ArbMDFAngAusbV Ausfertigung date: 24.05.2012 full quotation: "regulation on vocational training as a specialist for labour market services and as the specialist for labour market services by May 24, 2012 (BGBl. I S. 1206)" *) this regulation is a training regulations within the meaning of section 4 of the vocational training Act. The training regulations and the adopted by the Standing Conference of the Ministers of the Länder in the Federal Republic of Germany curriculum thus tuned for the vocational school will be published shortly in the official section of the Federal Gazette.
Footnote (+++ text detection from: 1.8.2012 +++) input formula on the basis of § 4 paragraph 1 in connection with article 5 of the vocational training Act, of which article 4 paragraph 1 article 232 number 1 of the Decree of 31 October 2006 (BGBl. I S. 2407) is changed, prescribed the Federal Ministry of labour and Social Affairs in consultation with the Federal Ministry of education and research: section 1 State recognition of the education profession is the training of paralegal for labour market services and specialist employees for labour market services according to article 4, paragraph 1, of the vocational training Act Government recognized.

§ 2 duration of apprenticeship training takes three years.

§ 3 training curriculum, education profession at least the skills listed in the training curriculum (Appendix 1, factual outline), knowledge, and skills (professional capacity) are (1) the subject of the vocational training. A deviating from the training curriculum (annex 2, timing outline) Organization of training is specifically allowed, as far as practical operating characteristics require the deviation.
(2) vocational training as a specialist for labour market services and as the specialist for labour market services breaks down as follows (education profession): section A vocational profile giver skills, knowledge and abilities: 1 customer communications: 1.1 users and appropriate communication, 1.2 clarification of customer concern, 1.3 conflict management;
2. legal applications;
3. services of employment compensation and social security: 3.1 objective control, 3.2 advice and mediation, as well as integration, 3.3 services for the promotion of employment compensation, 3.4 social security based on the third book of social code, benefits 3.5 social security benefits after the second book of the social code and order services according to the tax and social legislation;
4. internal services: 4.1 staff clerical, 4.2 controlling and finance;
Section B integrative skills, knowledge and abilities: 1 the training company: 1.1 position, legal form, core tasks and organisational structure, 1.2 organizational goals, quality and process management, 1.3 market and competitive situation, 1.4 vocational training, work, social as well as tariff and labor law regulations, 1.5 safety and health at work, 1.6 environmental protection and sustainability.
2. Organization of work: 2.1 occupational safety and self organization, 2.2 teamwork and cooperation, 2.3 intercultural competence, 2.4 information and communication systems, 2.5, data protection and data security.

§ 4 implementation of vocational training (1) the skills referred to in this regulation, knowledge and skills should so conveyed, enable the trainees to a qualified professional activities within the meaning of article 1, paragraph 3, of the vocational training Act that includes in particular independent planning, performing, and controlling. This qualification is to demonstrate in tests after the sections 5 and 6.
(2) the educators have a training plan to create on the basis of the training curriculum for the trainees.
(3) the trainees have a written training record to lead. Them is to give opportunity to lead the evidence of training during the training period. The educators have regularly reviewing the written training record.
(4) to supplement the company vocational training are the skills identified in the training curriculum, systematically provide knowledge and skills and deepen in an inter-company vocational training of up to 16 weeks. For this purpose come in particular skills, knowledge and abilities into consideration, that can not be conveyed in all education establishments. Multi-employer training must be coordinated in terms of content and time with the vocational school.

§ 5 intermediate (1) to determine of the level of training is making a midterm. It will take place at the beginning of the second education year.
(2) the intermediate stretches on the skills listed in Appendix 2 for the first year of training, knowledge, and skills, as well as on the material to be conveyed in the vocational school, as far as it is essential for the training.
(3) the intermediate takes place 1 business processes of the services in the areas of the exam after the third book of social code, 2. control of customer concerns.
(4) for the testing area of business processes of the services under the third book of the social code, following specifications are: 1. the candidate should prove that he a) represent consulting and intermediary services, b) labour market policy objectives of services to promote the labour market balancing and c) claims of social security; check
2. the candidate to edit in writing practical tasks;
3. the examination time is 120 minutes.
(5) for the test range control of customer concerns following specifications are: 1. the candidate should prove that he a) clarify the concerns of customers, b) initiate business processes customer-oriented and c) adressaten - and situation-just communicate;
2. the candidate to carry out a conversation simulation;
3. the examination time is less than 15 minutes.

§ 6 audit (1) the statutory audit is to determine whether the candidate has acquired the professional capacity to act. In the final examination, the examinee should prove that he mastered the necessary skills, possesses the necessary professional knowledge and skills and to be conveyed, in the vocational school for vocational training is essential learning familiar. The education system is to be based.
(2) the final examination consists of the areas of testing: 1. labour market-related business processes, non-system processes like the benefit 2., 3. customer communication, 4. Economic and social studies.
(3) for the testing area labour market-related business processes following requirements exist: 1 the candidate should prove, he can legally to assess facts and edit customer-oriented, taking into account efficiency and effectiveness
the test area the following areas are 2 to consider: a) processes of consultation and mediation as well as integration, b) services to promote labour market balance;
3. the candidate should edit in writing practical tasks;
4. the examination time is 90 minutes.
(4) for the testing range, processes of the benefit are following specifications: 1 the examinee should prove, he can legally assess issues of benefit and edit customer-oriented, taking into account efficiency and effectiveness
the test area the following areas are 2 to consider: a) services of social protection based on the third book of social code, b) social security benefits after the second book of the social code and order services according to the tax and social legislation;
3. the candidate should edit in writing practical tasks;
4. the examination time is 150 minutes.
(5) for the test area of customer communication, following specifications are: 1 the candidate to prove, that he identify customer concerns, develop and justify solutions, as well as adressaten - and situations can communicate While he will show that he can include occupation-specific information and targeted work equipment;
2. the candidate should perform a conversation simulation, this a job-related technical discussion;
3. the examination time is preparation time for the test specimen within 30 minutes, 15 minutes or less.
(6) for the testing area, economic and social studies are following specifications: 1 the examinee to to prove that he can represent general economic and social contexts of professional and working world and judge
2. the candidate to edit in writing practical tasks;
3. the examination time is 60 minutes.
(7) the areas of examination are as follows to weight: 1. labour market-related business processes 25 percent, non-system processes like the benefit 2. 35 percent, 3. customer communication 30 percent, 4. Economic and social studies 10 percent.
(8) the statutory audit is passed, if the services 1 the overall result with at least 'sufficient', 2nd in at least three of the test areas with at least 'sufficient' and 3rd in any test range with "inadequate" have been evaluated.
(9) on application of the test object is the test in one of the test areas rated worse than 'sufficient', where audit services to provide in writing are with their own request and weighting, to complement, if this can be decisive for the existence of the examination by an oral examination lasting about 15 minutes. In determining the result for this test range, the previous result and the result of the oral exam in the ratio of 2:1 are weighted.

§ 7 existing conditions of vocational training vocational training conditions that exist at the entry into force of this regulation, can continue taking into account the previously carried out training period according to the provisions of this regulation, if the parties so agree.

Article 8 entry into force, expiry this regulation enters into force on August 1, 2012. At the same time the regulation of vocational training to the / as the specialist for employment promotion of 15 April 1999 (BGBl. I p. 739), by article 55 of the law of 24 December 2003 (BGBl. I S. 2954) is been changed other than force.

Appendix 1 (to section 3 paragraph 1 sentence 1) training curriculum for vocational training as a specialist for labour market services and as the specialist for labour market services (site: BGBl. I 2012, 1209 - 1212) - factual outline - section A: professional profile giver skills, knowledge, and skills skills to conveyed item No. No. part of the education profession, skills and knowledge 1 2 3 1 customer communication (article 3 paragraph 2 A.1) 1.1 users and appropriate communication (article 3 paragraph 2 section A point 1.1) a) own role as a service provider and the communicative Requirements in the customer contact understand b) principles of communication, argumentation strategies, and techniques adressaten - and situation-just apply c) esteem and confidence as a basis for successful communication embrace and d) information prepare and communicate recipients meet e) constructively accept criticism and comment 1.2 clarification of customer concern (article 3 paragraph 2 section 1.2) a) abut and different walks of life of customers recognize and respond to appropriately b) of task completion the customer understand possibilities c) from oral and written information to determine the essential facts , Solutions develop and initiate further action steps 1.3 conflict management (§ 3, paragraph 2 section 1.3) a) conflict recognize, analyze, objectify and b consider this emotional moments) conflict resolution strategies apply 2 right applications (article 3 paragraph 2 section A point 2) a) apply directives and regulations in the performance of professional duties; b work themselves into new right) subsume facts under constituent and legal consequences determine c) legal consequences of the issuance of information note d) produce working maturity operations and operations finally edit or forward e) notices issued f) g checking legality of administrative acts and ways of troubleshooting) remedies with regard to form and deadline compliance check, take up to minutes, and route h) power abuse and administrative offences, required measures cause 3 services of employment compensation and social security (article 3 paragraph 2 section A paragraph 3) 3.1
Anliegensteuerung (§ 3, paragraph 2 section 3.1) a) applications, ads and announcements check the local and material jurisdiction, concerns forward b) concern finally clarify c) business processes customer-oriented initiate 3.2 advice and mediation, as well as integration (article 3 paragraph 2 section 3.2) a) inform customers about the consultation and mediation offer and the corresponding services, action possibilities, and taking into account special groups b) c inform customers about the process of mediation, as well as its legal implications) customers in the use of Possibilities for self information support d) preparing documents, capture customer data, 3.3 services to promote the labour market balancing inform customers about forms of participation (article 3 paragraph 2 section 3.3) a) customers explain labour market policy objectives of services to promote the labour market compensation b) prepare application forms and customers represent the procedure c) d check general entitlement and eligibility requirements) e decide about applications) prompt payments and towards the customers justify 3.4 social security benefits after the third book of the social code (§ 3, paragraph 2 section A)
Point 3.4) a) b inform customers on the meaning and objective of services of social security after the third book of the social code) claims checking, performance-affecting facts determine c) d decide on requests) be incorporated into documented cases, inventory work run 3.5 social security benefits after the second book of the social code, as well as contract services to the tax and social security law (article 3 paragraph 2 section 3.5) a) inform customers on the meaning and objective of services of social security after second book social code, as well as the family performance compensation
(b) claims checking, performance-affecting facts determine c) 4 internal services decide about applications (article 3 paragraph 2 section 4) 4.1 personnel clerical (§ 3, paragraph 2 section 4.1) a) Edit staff matters and labour and social law provisions, as well as pay scale and operational regulations apply b) securities note c) d provide information to personnel matters) measures of recruitment, staff development and qualification administratively edit 4.2 controlling and finance (§ 3, paragraph 2 section 4.2) a) purpose , Describe the formation and structure of the budget, as well as legal and procedural rules for financial management apply b) sources of funding of the training company are different c) booking and payment systems apply d) controlling grasp information and control instrument and align our own actions toward business goals, in particular on effectiveness and efficiency, e) purpose and structure of cost and performance accounting in the training company understand section B: integrative skills, knowledge, and skills skills to conveyed item No. No. part of the education profession , Knowledge and skills 1 2 3 1 training company (§ 3, paragraph 2 section B number 1) 1.1 position, legal form, core tasks and organisational structure (section 3 paragraph 2 section B number 1.1) a) b detect the position of the training company in the system of social protection) legal forms and core tasks of training different c) tasks institutions important for the operation of training and organizations of employers and workers consider d) importance , Structure, composition and tasks of the competent organs differentiate e) organizational structure and procedure note 1.2 organizational goals, quality and process management (§ 3, paragraph 2 section B paragraph 1.2) a) organizational goals and business processes take into account b) c recognize importance of quality assurance and customer satisfaction) reflect work processes taking into consideration quality standards and economic use of the resources and customer-oriented design d) ensure data quality 1.3 market and competitive situation (article 3 paragraph 2 section B number 1.3) a) Note position of the training company in competition with other market participants and then b align the actions)
Marketing to evaluate competitive factor and element of customer orientation and employ public relations measures targeted 1.4 vocational training, work, social as well as tariff and labor law regulations (article 3 paragraph 2 section B, point 1.4) a) rights and obligations arising from the contract notice and tasks describe the involved in the dual system b) c compare operational training plan with the training regulations) statutory, collectively agreed and operational work arrangements note d) co-determination and participation rights of staff legal organs use e) positions of own payroll understand f) importance of lifelong learning for the 1.5 health and safety at work understand professional and personal development, as well as the professional advancement and development opportunities (section 3 paragraph 2 section B number 1.5) a) determine risk to health and safety at the workplace and take measures to avoid b) apply measures to stress management c) occupational health and safety and accident prevention regulations apply d) describe behaviors in accidents as well as initiate the first measures e) Regulations of fire prevention use; Describe Verhaltensweisen in fires and fire-fighting measures 1.6 environmental protection and sustainability (section 3 paragraph 2 section B number 1.6) in particular: a contribute to the prevention of operational pollution within the professional sphere of influence,) possible environmental pollution by the training company and his contribution to the environmental protection examples explain b) for the training operation, applicable regulations of environmental protection apply c) ways the economic and environmentally-friendly energy and material use to use d)
Avoid waste; Materials and environmentally friendly waste disposal lead to 2 work organization (§ 3, paragraph 2 section B, point 2) 2.1 working and self organization (article 3 paragraph 2 section B, point 2.1) a) learning vocational training and learning strategies apply b) working and organisational tool effectively and efficiently use c) ways functional and ergonomic workplace design to use d) project arrangements apply e) own work plan systematically and quality conscious , perform and control 2.2 teamwork and cooperation (article 3 paragraph 2 section B paragraph 2.2) a) tasks in the team plan, perform and reflect b) information about results of work exchange and use c) internal information processes across team make 2.3 intercultural competence (§ 3, paragraph 2 section B, point 2.3) a) b take into account cultural backgrounds and socio-economic situations) foreign language terms apply c) 2.4 information and communication systems provide simple information in a foreign language (§ 3, paragraph 2 section B, point 2.4) a) b apply standard software and company-specific software)
Information and communication systems address fair use c) sources of information targeted and appropriately select, evaluate and prepare results 2.5 privacy and data security (article 3 paragraph 2 section B number 2.5) a) comply with legal and operational requirements of data protection, in particular as regards the social data, b) operational data security regulations annex 2 (to section 3 paragraph 1 sentence 2) training curriculum for vocational training as a specialist for labour market services and as the specialist for labour market services (site : BGBl. I 2012, 1213 - 1215) - temporal breakdown - the following temporal structure called the periods of the section B according to article 3 paragraph 2, where the relevant skills, knowledge, and skills, are taught first focused on Typically, a continuing or deepening to reach the professional capacity is required. The continuation of the content of the section A to section 3 subsection 2 is presented separately in the following periods in the respective training years, by way of derogation from.
Intercultural competences, objective b, section B, point 2.4 information and communication systems, section 3.1 A number concerns control while the skills, knowledge, and skills of the profession items from section 3, subsection 2 are the entire training period section B number 2.3 focuses on to mediate.
The skills, knowledge, and skills of the profession items from section 3, subsection 2 are mainly first year of training (1) during a period of total two to four months section B number 1.1 position, legal form, core tasks and organisational structure, learning outcomes a and b, section B number 1.4 vocational training, work, social as well as tariff and labor law regulations, objectives a and b, section B, point 1.5 safety and health at work , Section B number 1.6 environmental protection and sustainable action, section B, point 2.1 working and self-organisation, learning a to d, to mediate.
(2) in a period of total four to six months the skills, knowledge, and skills of the profession items from section 3, subsection 2 are focusing on section A number 1.1 addressees and appropriate communication, learning outcomes a and b, section 1.2 clarification of customer concern, section 2 legal applications, learning a to c, section 3.2 advice and mediation as well as integration, learning outcomes a and b , Section 3.3 services to the promotion of employment compensation, learning outcomes a and b, section 4.2 controlling and finance, objective a, section B number 1.2 organizational goals, quality and process management, learning outcomes a, b and d, section B, point 2.2 teamwork and cooperation, aim a, section B, point 2.3 intercultural competence, to provide objective a, section B, point 2.5 privacy and data security.
(3) in a period of total three to five months the skills, knowledge, and skills of the profession items from section 3, subsection 2 are focusing on section 1.1 addressees and appropriate communication, learning objectives c and d, section 3.4 social security benefits after the third book of the social code, learning outcomes a and b, section B, point 2.2 teamwork and cooperation, objective b , in conjunction with section number 2 right applications, objective d, to mediate.
Second year of training (1) within a period of one to three months the skills, knowledge, and skills of the profession items from section 3, subsection 2 are section 4.1 focus on personnel administration, learning a to c, section 4.2 controlling and finance, objective b, section B, point 1.1 position, legal form, core tasks and organisational structure, learning c to e, section B, point 1.4 vocational training , work, social as well as tariff and labor law regulations, c to e, and in the context objectives to provide section B number 2.1 working and self organization, objective s, thus the skills to pursue knowledge and skills of the profession position section 1.2 clarification of customer concern.
(2) in a period of total three to five months the skills, knowledge, and skills of the profession items from section 3, subsection 2 are focusing on section A number 3.2 advice and mediation, as well as integration, learning objectives c and d, section 3.3 services for the promotion of employment compensation, c to e learning to provide section B number 1.3 market and competitive situation, objective a, and related to the skills , Knowledge and skills the profession items from section 1.1 addressees and appropriate communication, learning objectives c and d, section 2 legal applications, learning a d, section 3.2 advice and mediation and integration, learning objectives a and b, section 3.3 services to promoting of employment compensation, learning outcomes a and b, to continue until.
(3) in a period of total five to seven months the skills, knowledge, and skills of the profession items from section 3, subsection 2 are focusing on section A number 1.1 users and appropriate communication, objective e, section 1.3 conflict management, section 2 legal applications, goals e to g, section 3.4 social security benefits after the third book of the social code, learning objective c, d , Section 3.5 social security benefits after the second book of the social code, as well as contracts for tax and social security law, learning objectives a and b, section 4.2 to controlling and finance, objective c, and in connection with the skills, knowledge, and skills of professional image positions from section 1.1 users and appropriate communication, section 2 legal applications, objective d , to continue.
Third year of training (1) within a period of one to three months the skills, knowledge, and skills of the profession items from section 3, subsection 2 section 4.1 are mainly staff clerical, objective d, section 4.2 controlling and finance, learning d and e, section B, point 1.2 organizational goals, quality and process management, objective c, section B, point 1.4 vocational training, work, social as well as tariff and labor law regulations , Objective f, section B, point 2.2 to teach teamwork and cooperation, objective c, and in the context so that the skills to continue knowledge and skills the profession position from section 1.1 users and appropriate communication.
(2) in a period of total three to five months the skills, knowledge, and skills of the profession items from section 3, subsection 2 are focusing on section B number 1.3 market and competitive situation, objective b, section B, point 2.3 to convey intercultural competence, objective c, and related to the skills, knowledge, and skills of professional image positions from section 1.3 conflict management, section 3.2 advice and mediation, as well as integration , Section 3.3 services for the promotion of labour compensation to continue.
(3) within a period of five to seven months are the skills, knowledge, and skills of the profession items from section 3, subsection 2 section A number 2 right applications, objective h, section A number 3.5 social security benefits after the second book of the social code and order services according to the tax and social security law, objective c, to convey and in connection with the skills, knowledge, and skills of professional image positions from section 2 legal applications , Learning a to g, section 3.5 services of social security according to the second book of the social code, as well as contracts for tax and social security law, learning objectives a and b, to continue controlling and finance, objective c, section 4.2.