Regulation on vocational training as a specialist for labour market services and on skilled labour market services

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ArbMDFAngAusbV

Date of completion: 24.05.2012

Full quote:

" Regulation on vocational training as a specialist in labour market services and on labour market services specialists of 24 May 2012 (BGBl. I p. 1206) "

*)

This legal regulation is a training order within the meaning of § 4 of the Vocational Training Act. The training regulations and the coordinated framework curriculum for vocational schools, agreed by the Standing Conference of the Ministers of Education and Cultural Affairs of the Länder in the Federal Republic of Germany, will soon be held in the official part of the Federal Gazette (Bundesanzeiger) published.

Footnote

(+ + + Text evidence from: 1.8.2012 + + +) 

  

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Input formula

Pursuant to § 4 (1) in conjunction with § 5 of the Vocational Training Act, of which § 4 (1) is replaced by Article 232 (1) of the Regulation of 31 December 2008. October 2006 (BGBl. 2407), the Federal Ministry of Labour and Social Affairs, in agreement with the Federal Ministry of Education and Research, is responsible for the following: Unofficial table of contents

§ 1 State recognition of the vocational training profession

According to § 4 paragraph 1 of the Vocational Training Act, the vocational training occupation of the specialist staff for labour market services and the skilled workers for labour market services is recognized by the state. Unofficial table of contents

§ 2 Duration of vocational training

The training lasts three years. Unofficial table of contents

§ 3 Training framework plan, vocational training programme

(1) The subject-matter of vocational training is at least the skills, knowledge and skills listed in the training framework (Annex 1, factual structure) (occupational capacity). An organization of the training which deviates from the training framework plan (Appendix 2, time structure) is particularly permissible, insofar as special operational characteristics require the deviation. (2) Vocational training as a specialist in the field of Labour market services and labour market services are structured as follows (training professional image):

Section A

Job-profiling skills, knowledge and skills:

1.

Customer-oriented communication:

1.1

Addressee-and situational communication,

1.2

clarification of the client's interest,

1.3

conflict management;

2.

legal applications;

3.

Labour market and social security services:

3.1

Intake control,

3.2

Consultation and placement as well as integration,

3.3

Benefits to promote labour market equals.1

3.4

Social security benefits according to the Third Book of Social Code,

3.5

Social security benefits in accordance with the Second Book of the Social Code and the performance of the contract in accordance with the tax and social legislation;

4.

Internal services:

4.1

Personnel processing,

4.2

controlling and finance;

Section B

Integrative skills, knowledge and skills:

1.

The training establishment:

1.1

Position, legal form, core tasks and organisational structure,

1.2

Organizational goals, quality and process management,

1.3

the market and competition situation,

1.4

Vocational training, labour, social and tariff and service legislation,

1.5

safety and health protection at work,

1.6

environmental protection and sustainable action;

2.

Work organisation:

2.1

Work and Self-Organization,

2.2

Teamwork and cooperation,

2.3

Intercultural competence,

2.4

information and communication systems,

2.5

Data protection and data security.

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§ 4 Implementation of vocational training

(1) The skills, knowledge and skills referred to in this Regulation shall be taught in such a way as to enable trainees to pursue a qualified professional activity within the meaning of Article 1 (3) of the Vocational Training Act. , which includes, in particular, independent planning, implementation and control. This qualification must also be proven in examinations according to § § 5 and 6. (2) The trainees have to draw up a training plan on the basis of the training framework plan for the trainees. (3) The trainees have a written form Evidence of formal qualifications. They should be given the opportunity to carry out the written evidence of formal qualifications during the training period. The trainees have to regularly see the written evidence of formal qualifications. (4) In order to supplement the vocational training of the company, the skills, knowledge and skills described in the training framework plan are to be found in an in-company vocational training programme. To systematically convey and deepen training of up to 16 weeks. In particular, skills, knowledge and skills that cannot be taught in all training establishments will be considered. In terms of content and time, the over-the-job training is to be coordinated with the vocational school teaching Unofficial table of contents

§ 5 Interim examination

(1) An intermediate examination shall be carried out in order to determine the level of training. It is to take place at the beginning of the second year of training. (2) The intermediate examination shall cover the skills, knowledge and skills listed in Appendix 2 for the first year of training, as well as the skills required in the vocational education and training courses. (3) The intermediate examination is to be found in the examination areas.

1.

Business processes of the services according to the Third Book of Social Code,

2.

Control of customer concerns

(4) For the examination area Business processes of the services according to the third book Social Code consist of the following specifications:

1.

The test specimen shall demonstrate that it is

a)

advice and placement services,

b)

Represent labour market policy objectives of labour market equality and

c)

Check social security claims

may;

2.

the examinee is to process practical tasks in writing;

3.

the exam time is 120 minutes.

(5) The following guidelines exist for the examination area Management of customer concerns:

1.

The test specimen shall demonstrate that it is

a)

Clarify the concerns of customers

b)

Initiate customer-oriented business processes and

c)

Communicate addressee-and situation-justice

may;

2.

the test object is to perform a discussion simulation;

3.

the examination time shall not exceed 15 minutes.

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§ 6 Final examination

(1) The final examination shall determine whether the examinee has acquired the professional capacity to act. In the final examination, the auditor is to prove that he has the necessary professional skills, possess the necessary professional knowledge and skills, and that he/she is required to teach in the course of the vocational education and training course, for which the examination is carried out. Vocational training is familiar to essential teaching materials. The training regulations must be based on. (2) The final examination consists of the examination areas:

1.

Labour market related business processes,

2.

performance-granting processes,

3.

customer communication,

4.

Economic and social studies.

(3) For the examination area Labour market related business processes consist of the following guidelines:

1.

The purpose of the test is to prove that it is legally able to assess the facts and to work on a customer-oriented basis, taking account of economic efficiency and effectiveness.

2.

the examination area shall be based on the following areas:

a)

advice and mediation and integration processes,

b)

Services to promote labour market equals.;

3.

the examinee is to process practical tasks in writing;

4.

the exam time is 90 minutes.

(4) The following guidelines exist for the examination area for processes of benefit granting:

1.

The purpose of the test is to prove that it is legally able to assess the facts of performance and to process it in a customer-oriented way, taking account of economic efficiency and effectiveness.

2.

the examination area shall be based on the following areas:

a)

Social security benefits according to the Third Book of Social Code,

b)

Social security benefits in accordance with the Second Book of the Social Code and the performance of the contract in accordance with the tax and social legislation;

3.

the examinee is to process practical tasks in writing;

4.

the exam time is 150 minutes.

(5) The following guidelines exist for the customer communication examination area:

1.

The purpose of the test is to demonstrate that it can identify customer concerns, develop and establish solutions and communicate in a way that is addressed and in line with the situation; in doing so, it should show that it includes job-specific information and work equipment target-oriented use;

2.

the test specimen shall conduct a discussion simulation and an order-related expert discussion thereon;

3.

the examination time is not more than 30 minutes, the preparation time for the test specimen is not more than 15 minutes.

(6) The following guidelines exist for the examination area of economic and social studies:

1.

The purpose of the audit is to demonstrate that it is capable of presenting and assessing the general economic and social context of the working and working world;

2.

the examinee is to process practical tasks in writing;

3.

the exam time is 60 minutes.

(7) The examination areas shall be weighted as follows:

1.

Labour market related business processes

25 percent,

2.

Performance-granting processes

35 percent,

3.

Customer communication

30 percent,

4.

Economic and social studies

10 percent.

(8) The final examination has been passed if the services

1.

in the overall result, at least "sufficient",

2.

in at least three of the examination areas with at least "sufficient" and

3.

in no examination area with "insufficient"

(9) At the request of the examinee, the examination shall be carried out in one of the areas of examination which have been assessed to be less than "sufficient" and in which examination performances with their own request and weighting are to be provided in writing, by means of a an oral examination of about 15 minutes should be completed if this can be the case for the passing of the examination. In determining the result for this examination area, the previous result and the result of the oral supplementary examination in the ratio of 2: 1 are to be weighted. Unofficial table of contents

§ 7 Existing Vocational Training Conditions

Vocational training conditions which exist at the date of entry into force of this Regulation may be continued in accordance with the provisions of this Regulation, taking into account the training period previously completed, if the Contracting Parties agree to this. Unofficial table of contents

§ 8 Entry into force, external force

This Regulation shall enter into force on 1 August 2012. At the same time, the Ordination on Vocational Training and Vocational Training (BGBl) is taking place on 15 April 1999. 739), as defined by Article 55 of the Law of 24 December 2003 (BGBl. 2954), except for force. Unofficial table of contents

Appendix 1 (to § 3 (1) sentence 1)
Training framework for vocational training as a specialist for labour market services and skilled employees for labour market services

(Fundstelle: BGBl. I 2012, 1209-1212)
-factual structure-



Section A: Professional skills, knowledge and skills Lfd. Nr.Part of the skills, knowledge and skills to be provided in the training profession 123

1	Customer-oriented communication (Section 3 (2) (A) (1))
1.1	Addressee-and situational communication (Section 3, Paragraph 2, Section A) Point 1.1.)	a) understand our own role as a service provider and the communicative requirements in customer contact b) Applying principles of communication, argumentation strategies and discussion techniques in a way that is addressed in an addressee and situational manner c) Understand and implement value estimation and confidence building as the basis for successful communication d) Prepare information and communicate in a way that meets the needs e) Adopting and expressing criticism in a constructive manner
1.2	Clarification of customer intake (Section 3, Paragraph 2, Section A) Point 1.2)	a) Identifying and responding appropriately to customers ' concerns and different lifestoes b) Possibilities of the execution of the task to show the customer in a comprehensible way c) identify the essential facts, develop solutions and initiate further action steps from oral and written information
1.3	Conflict Management (Section 3, Paragraph 2, Section A) Point 1.3)	a) Recognizing, analyzing, factual, and taking into account emotional moments b) Applying conflict resolution strategies
2	Legal Applications (Section 3 (2) (A) (2))	a) Apply legal bases in the performance of the specialist tasks; work in new law b) Subsuming the facts on the basis of the constituent elements and determining the legal consequences c) Follow the legal consequences of the issue of information d) Process maturity of operations and finally process or forward operations e) Modesty f) Check the legality of administrative files and possibilities for recovery g) Examine the legal remedies in respect of form and time limits, record and forward them to the minutes h) to take the necessary measures in the event of abuse of performance and administrative offences
3	Labour market and social security services (Section 3 (2) (A) (3))
3.1	Intake Control (Section 3, Paragraph 2, Section A) Number 3.1)	a) in the case of applications, advertisements and declarations, examining the local and factual competence, forwarding concerns b) Finally clarify concerns c) Initiate customer-oriented business processes
3.2	Consultation and placement as well as Integration (Section 3, Paragraph 2, Section A) Point 3.2.)	a) Inform customers about the advisory and placement services and the corresponding services, show possible courses of action and consider special groups of persons b) Inform customers about the mediation process as well as its legal implications c) Support customers in the use of self-information d) Prepare documents, collect customer data, inform customers about forms of their participation
3.3	Benefits for the promotion of Labour market equaline (Section 3, Paragraph 2, Section A) Point 3.3.)	a) Explain to customers labour market policy objectives for labour market equals.The b) Preparing application forms and presenting the process flow to customers c) Review general eligibility and eligibility requirements d) decide on applications e) Make payments and give reasons to the customer
3.4	Social security benefits according to the Third Book of Social Security (Section 3, Paragraph 2, Section A) Number 3.4)	a) Inform customers about the importance and objectives of social security services in accordance with the Third Book of Social Security b) Check claims to determine performance-influencing facts c) decide on applications d) to work in documented cases, run inventory
3.5	Social security benefits in accordance with the Second Book of the Social Code, as well as contract benefits under the tax and social legislation (Section 3, Paragraph 2, Section A) Number 3.5)	a) Inform customers about the importance and objectives of social security services in accordance with the Second Book of the Social Security Code and the compensation for family benefits b) Check claims to determine performance-influencing facts c) decide on applications
4	Internal services (Section 3 (2) (A) (4))
4.1	Personnel processing (Section 3, Paragraph 2, Section A) Number 4.1)	a) Work on personnel matters and apply labour and social law provisions, as well as tariff and operational regulations b) Observe participation rights c) Provide information on personnel matters d) Administrative measures of personnel recruitment, personnel development and qualification
4.2	Controlling and Finance (Section 3, Paragraph 2, Section A) Point 4.2)	a) Describe the purpose, purpose and structure of the budget, and apply legal and procedural rules on budgetary management b) Sources of financing of the training establishment c) Applying accounting and payment systems d) To understand controlling as an information and control instrument and to align its own actions with business policy objectives, in particular on effectiveness and cost-effectiveness e) Understand the purpose and structure of the cost and benefit calculation in the training establishment

Section B: Integrative skills, knowledge and skills Lfd. Nr.Part of the skills, knowledge and skills to be provided in the training profession 123

1	The training establishment (Section 3, Paragraph 2, Section B, point 1)
1.1	Position, legal form, core tasks and organizational structure (Section 3, Paragraph 2, Section B) Point 1.1.)	a) Record training in the system of social protection b) Different legal forms and core tasks of training firms c) Taking into account the tasks of the institutions and organisations of employers and employees which are important for the training operation d) The importance, structure, composition and tasks of the competent institutions e) Follow the setup and the leaching process
1.2	Organizational goals, quality and process management (Section 3, Paragraph 2, Section B) Point 1.2)	a) Consider organizational goals and business processes b) Recognition of the importance of quality assurance and customer satisfaction c) Reflect on work processes taking into account quality standards and economic resource use and design customer-oriented processes d) Ensuring data quality
1.3	Market and competition situation (Section 3, Paragraph 2, Section B) Point 1.3)	a) Take into account the position of the training company in competition with other market participants and orient the action afterwards b) Evaluate marketing as a competitive factor and element of customer orientation and use public relations measures in a target-group-oriented way
1.4	Vocational training, labour, social, and tariff and service law (Section 3, Paragraph 2, Section B) Point 1.4)	a) Determine the rights and obligations arising from the training contract and describe the tasks of the participants in the dual system b) Compare the vocational training plan with the training regulations c) Keep in mind legal, tariff and operational working time regulations d) Use the right to determine and participate in the determination of personnel representation rights e) Understand the positions of your own pay offtake f) Understanding the importance of lifelong learning for professional and personal development, as well as the opportunities for career advancement and development
1.5	Safety and health at work (Section 3, Paragraph 2, Section B) Point 1.5)	a) Identify risks to safety and health at work and take action to avoid them b) Applying measures to cope with stress c) apply occupational health and safety and accident prevention regulations d) Describe behaviour in the event of accidents and initiate initial measures e) Apply preventive fire safety rules; describe behaviour in fires and take measures to combat fires
1.6	Environmental protection and sustainable action (Section 3, Paragraph 2, Section B) Number 1.6)	Contribute to the prevention of operational environmental pressures in the occupational field of action, in particular: a) explain possible environmental pressures through the training establishment and its contribution to environmental protection b) apply environmental protection rules applicable to the training establishment c) Use the possibilities of economical and environmentally friendly use of energy and materials d) Avoid waste; supply substances and materials to environmentally friendly disposal
2	Work organisation (Section 3, Paragraph 2, Section B, point 2)
2.1	Work and Self-Organization (Section 3, Paragraph 2, Section B) Number 2.1)	a) Applying learning forms of vocational training and learning strategies b) Effective and efficient use of work and organisational resources c) Use of functional and ergonomic workplace design d) Applying the instruments of project work e) Systematic and quality-conscious planning, implementation and control of your own work
2.2	Teamwork and cooperation (Section 3, Paragraph 2, Section B) Point 2.2)	a) Planning, carrying out and reflecting tasks in the team b) Exchange and use information about work products c) Design internal information processes across teams
2.3	Intercultural competence (Section 3, Paragraph 2, Section B) Number 2.3)	a) Take into account cultural backgrounds and socio-economic situations b) apply foreign-language technical terms c) Provide simple information in a foreign language
2.4	Information and communication systems (Section 3, Paragraph 2, Section B) Point 2.4)	a) Applying standard software and operating software b) Use information and communication systems in a way that is fair to the addressee c) Selecting, evaluating and evaluating information sources in a targeted and appropriate way
2.5	Data protection and data security (Section 3, Paragraph 2, Section B) Point 2.5)	a) comply with statutory and operational data protection regulations, in particular with regard to social data b) comply with operational data security requirements

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Appendix 2 (to § 3 (1) sentence 2)
Training framework for vocational training as a specialist for labour market services and skilled employees for labour market services

(Fundstelle: BGBl. I 2012, 1213-1215)
-Time breakdown -The following time breakdown refers to the periods of Section B in accordance with § 3 (2), where the respective skills, knowledge and skills are to be mediated for the first time; as a rule it is A continuation or deepening in order to achieve the professional ability to act is required. The continuation of the contents of Section A in accordance with § 3 (2), deviating from this, is shown separately in the periods listed below during the respective years of training. During the entire training period, the focus is on the Skills, knowledge and skills of the vocational training positions in § 3 (2)

Section B Number	2.3	Intercultural competences, learning objective b,
Section B Number	2.4	information and communication systems,
Section A Number	3.1	Intake Control

First year of training (1) In a total period of two to four months, the skills, knowledge and skills of the vocational training positions in § 3 (2) shall be focused on the following topics:

Section B Number	1.1	Position, legal form, core tasks and organisational structure, learning objectives a and b,
Section B Number	1.4	Vocational education and training, labour, social and tariff and service legislation, learning objectives a and b,
Section B Number	1.5	safety and health protection at work,
Section B Number	1.6	environmental protection and sustainable action,
Section B Number	2.1	Work and self-organisation, learning objectives a to d,

(2) In a period of a total of four to six months, the skills, knowledge and skills of the vocational training positions in § 3 (2) shall be focused on:

Section A Number	1.1	Addressee and situational communication, learning objectives a and b,
Section A Number	1.2	clarification of the client's interest,
Section A Number	2	legal applications, learning objectives a to c,
Section A Number	3.2	Counselling and placement as well as integration, learning objectives a and b,
Section A Number	3.3	Services to promote labour market equality, learning objectives a and b,
Section A Number	4.2	Controlling and finance, learning objective a,
Section B Number	1.2	Organizational goals, quality and process management, learning objectives a, b and d,
Section B Number	2.2	Teamwork and cooperation, learning objective a,
Section B Number	2.3	Intercultural competence, learning objective a,
Section B Number	2.5	Data protection and data security

(3) In a period of three to five months in total, the skills, knowledge and skills of the vocational training positions in § 3 (2) shall be focused on:

Section A Number	1.1	Addressee and situational communication, learning objectives c and d,
Section A Number	3.4	Social security benefits according to the Third Book of Social Code, Learning Objectives a and b,
Section B Number	2.2	Teamwork and cooperation, learning objective b,
in conjunction with
Section A Number	2	legal applications, learning objective d,

2 years of training (1) In a period of one to three months, the skills, knowledge and skills of the vocational training positions in § 3 (2) shall be focused on the following year:

Section A Number	4.1	Personnel processing, learning objectives a to c,
Section A Number	4.2	Controlling and Finance, Learning Objective b,
Section B Number	1.1	Position, legal form, core tasks and organizational structure, learning objectives c to e,
Section B Number	1.4	Vocational training, labour, social and tariff and service regulations, learning objectives c to e,
Section B Number	2.1	Work and self-organization, learning objective e,
, and in the context of the skills, knowledge and skills of the vocational training position
Section A Number	1.2	Clarification of customer intake

(2) In a total period of three to five months, the skills, knowledge and skills of the vocational training positions in § 3 (2) shall be focused on:

Section A Number	3.2	Counselling and placement as well as integration, learning objectives c and d,
Section A Number	3.3	Services to promote labour market equality, learning objectives c to e,
Section B Number	1.3	market and competition situation, learning objective a,
, and in the context of this, the skills, knowledge and skills of vocational training positions
Section A Number	1.1	Addressee and situational communication, learning objectives c and d,
Section A Number	2	legal applications, learning objectives a to d,
Section A Number	3.2	Counselling and placement as well as integration, learning objectives a and b,
Section A Number	3.3	Services to promote labour market equality, learning objectives a and b,

(3) In a total period of five to seven months, the skills, knowledge and skills of the vocational training positions in § 3 (2) shall be focused on:

Section A Number	1.1	Addressee-and situational communication, learning objective e,
Section A Number	1.3	conflict management,
Section A Number	2	Legal applications, learning objectives e to g,
Section A Number	3.4	Social security benefits according to the Third Book of Social Code, Learning Objectives c and d,
Section A Number	3.5	Social security benefits in accordance with the Second Book of the Social Code, as well as contract services in accordance with the tax and social legislation, learning objectives a and b,
Section A Number	4.2	Controlling and Finance, Learning Objective c,
, and in the context of this, the skills, knowledge and skills of vocational training positions
Section A Number	1.1	Addressee-and situational communication,
Section A Number	2	legal applications, learning objective d,

Third-year training year (1) In a period of one to three months, the skills, knowledge and skills of the vocational training positions in § 3 (2) are mainly focused on

Section A Number	4.1	Personnel processing, learning objective d,
Section A Number	4.2	Controlling and finance, learning objectives d and e,
Section B Number	1.2	Organizational goals, quality and process management, learning objective c,
Section B Number	1.4	Vocational training, labour, social and tariff and service regulations, learning objective f,
Section B Number	2.2	Teamwork and cooperation, learning objective c,
and, in the context of this, the skills, knowledge and skills of the vocational training position
Section A Number	1.1	Addressee-and situational communication

(2) In a total period of three to five months, the skills, knowledge and skills of the vocational training positions in § 3 (2) shall be focused on:

Section B Number	1.3	Market and competition situation, learning objective b,
Section B Number	2.3	Intercultural competence, learning objective c,
, and in the context of this, the skills, knowledge and skills of vocational training positions
Section A Number	1.3	conflict management,
Section A Number	3.2	Consultation and placement as well as integration,
Section A Number	3.3	Services to promote labour market equals.1

(3) In a period of five to seven months, the skills, knowledge and skills of the vocational training positions are defined in Article 3 (2).

Section A Number	2	legal applications, learning objective h,
Section A Number	3.5	Social security benefits according to the Second Book of the Social Code, as well as contract services according to the tax and social legislation, objective c,
, and in the context of this, the skills, knowledge and skills of vocational training positions
Section A Number	2	Legal applications, learning objectives a to g,
Section A Number	3.5	Social security benefits in accordance with the Second Book of the Social Code, as well as contract services in accordance with the tax and social legislation, learning objectives a and b,
Section A Number	4.2	Controlling and Finance, Learning Objective c,

to continue.