Circulars circulars implementing decree 109/1997-ND-CP by the Government on the network and postal service on 12/11/1997, the Government issued Decree No. 109/1997/ND-CP on telecommunications, the Postal Administration Guide and the implementation of the regulations on postal services and networks in this Decree are as follows : i. GENERAL PROVISIONS 1.1. Circular Guide made the regulations provide, use, network management and postal services for business offers and the use of the service.
1.2. The rights and obligations of the business provides postal services.
1.2.1. All rights reserved.
Held public postal network as specified in the licence to provide the service;
Was right to refuse to serve in the case of the use of the service violates the law;
Cooperate with foreign countries according to the content and the form of Government decisions by the Prime Minister and the postal Bureau's Guide to developing networks and services.
1.2.2. The obligation.
The postal network organization in service nationwide, including remote areas under the planning and development of the State plan and ensure the postal network continuous operation including holidays and Sundays;
The organization provides quality assurance services announced and develop services that meet user needs;
Secret mail and secure airmail, parcels, money transfer cheque in accordance with the law. Officials and employees of the enterprises providing postal services are not taking advantage of the profession, a position that appropriating, cancel, view peeling, swap and disclose content airmail, parcels, money transfer cheque or reveal your name the sender address, the recipients;
Build and register the qualities of each type of service as specified in circular No. 01/1998/TT-TCBĐ on 15/5/1998 of the General Department of post office;
Compensation under the provisions of section VI of this circular for the person who has the right to the enjoyment of the fault of the service provider business triggers;
In coordination with the State bodies are competent to handle the cases of violating the law in providing and using postal services;
The correct observance of the regulations on tariffs of postal and administration of Government (as determined by the Prime Minister on the management of prices and postal charges, Telecom 99/1998/QD-TTg dated 26/5/1998).
Subject to inspection, inspection of the General Department of post office and the competent State authorities in providing postal service.
1.2. The rights and obligations of users of postal services.
1.2.1. All rights reserved.
Use the postal services that businesses are allowed to offer;
Be sure the mail secret and secure airmail, parcels, money transfer cheque in accordance with the law;
Are free to choose the business offers;
Be a complaint and claim for damages under the provisions of section VI of this circular;
Change your name or address, airmail parcel withdrawal, money transfer cheque when not yet released to the recipient.
1.2.2. The obligation.
Obey the rule of law in the use of the service. Do not use the postal service aimed against the State of the Socialist Republic of Vietnam, causing security disturbances and social safety; violation of ethics, customs; smuggling activities and the violation of other laws;
Create favorable conditions for enterprises to address service;
Responsible before the law for the content, information, goods items sent through the postal network; declare goods, items that match the votes sent; do not use another person's name and address to send postal mail, parcels, money transfer cheque when none was agreed by them.
Paid for services that I use;
1.3. The ownership parcels, parcel, remittance cheque.
Airmail, parcels, money transfer cheque in the authority of the sender when not yet released to the recipient or the person who received the authorization to receive instead, except the following cases: breach laws been competent State authorities have ordered seized;
Airmail, parcels containing the content items, or polluting goods destroyed due to natural characteristics that forced businesses destroyed.
In this case the service provider facility must notify the sender know and include a handle to the sender to sign the minutes. 1.4. To ensure secure and confidential mail, parcels for the user, and the parcel was opened only in the following cases: Be a Council regulation in circular the Ministry of finance and the post office number 227/LB GTVTBĐ-TC 31/8/1992 identified as airmail, parcels;
The State Agency has the authority to determine base in airmail, parcels containing items, goods which the State banned trading, export and import;
The State Agency has the authority to examine under the provisions of the code of criminal procedure;
The sheath airmail, parcels were tearing down the content inside the postal package handler detection lapping;
Airmail, parcels sent abroad and from abroad sent into Vietnam have articles or goods must pass checks the Customs to do export and import procedures.
The opening of the post office, parcels in the cases specified above must be performed in the correct sequence of procedures prescribed by law.
 II. PUBLIC POSTAL NETWORK 2.1. Public postal network covering the technical center, mining, shipping and postal executives; the route of the message; postal system; the points of service; the dealer and mail bins in public places are offering businesses postal service set up to provide postal services within the country.
2.2. The Center.
Depending on the operational scale that business provides postal services can build technical center, shipping and postal executives to ensure the exploitation of the postal services to meet the needs of people who use the service.
2.2.1. Technical Center is the Center for mining, processing operations for the postal service.
2.2.2. Transportation Center is a center specialized in organizing transportation of parcels, parcel, press, goods to other centers or postal in a region or in the country.
2.2.3. The Center is operating the Center directs the exploitation or transport to ensure the regular functioning, consistency of the public postal network.
2.3. Post offices.
The business provides postal services can organize private postal transaction types, post offices or postal play or can organize a post but made all the work get sent, exploit and airmail, parcels, newspapers, money transfer, cheque. Post offices built in the residential areas, public places, airports, sea ports, the junctions to facilitate the use of the service and delivery of the mail.
The post offices must perform the hanging of the sea, the number of post offices, telephone number of the transaction.
2.3.1. the trading post is the post offices are organized to receive and send mail, parcels, money transfer, cheque or goods for the use of the service.
At the trading post to listed opening hours of service; table of charges and the service manual.
2.3.2. Postal exploitation is the postal Division professional select, parcel, packet direction, the press or the goods to send to the hub or the other post offices.
2.3.3. Postal play is only the Organization of postal parcels, parcel, money transfer, cheque or the goods to the recipient.
2.3.4. In addition businesses can organize other service points such as post offices, kiot to serve the users of the service.

2.3.5. With regard to the provision of universal postal service, in addition to the type of post offices on the post office, there are also foreign exchange Bureau, post offices, check location check the Customs and postal gate.
2.3.6. the foreign post offices as postal mail exchange have with foreign postal, and also customs procedures for export items, import sent by public postal network. Foreign post offices room are located at the place where there are favorable conditions in the international mail delivery.
2.3.7. the check post is the only postal customs procedures for export goods, items, enter the password sent by the public postal network, simultaneously held the receipt and sent airmail, international parcels. The check post officer was assigned in the local customs and local Bureau to have the flow of airmail, international parcel lot, often.
2.3.8. The gate post is post offices are located at the border to make the task of delivering the message of international road trips between Vietnam with neighbouring borders, at the same time send and receive parcels parcel international.
2.3.9. Customs inspection locations are where the customs procedures for export goods, items, enter the password submitted via business-making postal services offer courier services international.
2.4. The dealer is held, personal representative for Vietnam business provides postal service to provide services to users on the basis of raw reviews and brokerage commission agents.
2.4.1. The agents providing postal services include the following categories: postal agent;
Press release agent;
Stamp dealers.
2.4.2. The Postal Administration issued the regulation of postal and Telecommunications Agency to prescribe the conditions, procedures, obligations and powers of the agents.
2.5. The mail route is the route on which the mail including the packing bags, the container tare airmail, parcels, newspapers are businesses provide transportation from the postal service or the postal Centre sent to the Center or post offices receive a regular, often. The departure and arrival of the point-to-point message must be determined in advance.
2.6. where mail to send messages that are placed in public places for the convenience of users.
2.7. Opening hours of service.
Now open at the trading post at least 8 hours in a day including holidays and Sundays. Customize the conditions in each locality where the business provides postal service assigns specific opening hours for each post type. A service must be listed in the points of service. The business provides postal services to ensure permanent division after the opening hours of postal transactions to resolve the emergency (Telegraph, telephone receiver at night).
2.8. The organization of postal transportation forces.
2.8.1. The enterprises of postal service providers be held specialized transport forces. Specialized transport vehicles are painted and have your own business logo. Paint colors and logos must be registered with the industrial property Directorate, Ministry of science, technology and the environment, and to report to the General Directorate of post office.
2.8.2. the provided business postal services regulation and delivery journey packing bags, parcels post office to ensure that the quality criteria for each type of service that business has registered and published with the use of the service.
2.8.3. where national security emergency or when there are natural disasters, the enemy shows happen, enterprises providing postal services must use the transport of his business to transport dispatch, emergency orders according to the requisition of the provincial people's Committee Chairman , central cities.
2.8.4. where the means of transport transport packing bags, parcels, parcel, press the accident or damaged on the way, the business provides postal services must find ways to deal with the consequences of the accident cause: saving the timely escape postal packages bags, parcels;
In cooperation with the authorities in the place of the incident, in case of necessity, to protect the bags, packages, parcels, parcel, press.
2.8.5. If packing bags, parcels, post press, damaged goods, loss in cases of force majeure, the business must be certified by the authorities in the place of the incident.
2.9. test examined the post Pack bags, parcels in transit.
2.9.1. Banned examine packing bags, parcels parcels in transit. If the base is in the mail, parcels containing goods violates the law, the competent State agencies issued checks, examine the original post or at post offices, except in cases of urgency about national security, then taken to the nearest post offices to resolve.
2.9.2. The authority, examine procedures set forth in the circular between the postal administration, the Ministry of the Interior (now the Ministry of public security), the Ministry of finance and Ministry of Commerce number 05/TTLT on 26/7/1997 "Guide to check and handle breach business for goods sent by post in the country".
2.9.3. for parcels, parcel containing goods exported, imported from Vietnam to go abroad and from abroad to Vietnam follow circular between the General Directorate of customs and Of the postal Bureau number 06/TTHQ PTT-June 20, 1995.
 III. The POSTAL SERVICES a. POSTAL SERVICES 3.1. The postal service is the service organization to receive mail and transfer, send, articles, goods, articles and money through the public postal network.
3.2. the postal service includes the basic services and other services.
3.2.1. basic services is the traditional postal service that business provides postal services has provided a systematic way in the country or with foreign organizations under the provisions of the Universal Postal Union (UPU). Basic services include: service delivery;
Parcel service to 31, 5 kg;
Press release service and periodical publications;
Money transfer services.
3.2.2. other services as postal services are developed and provided based on the public postal network of the enterprises of postal service providers. Other services include (but are not limited to) the following types of services: business services play stamps;
Courier service;
No airmail service address;
Postal service mandate;
Heavy parcel service (mass on 31, 5 kg);
The types of services combining postal and telecommunications are provided on the basis of the right of use to the postal network, such as the United States service, electronic mail, postal data (datapost);
Other service types of postal finance are specified in point 3.8.2.
3.3. Provisions provided and use the postal service.
3.3.1. The supply and use of the postal service are regulated in detail in the terms of service.
3.3.2. Pursuant to the terms of service, the business provides postal service issued the extraction process for each type of service provided.
 B. parcel SERVICE PARCEL 3.4. Includes airmail letters, post cards, publications, courses and products blind and small packets.
3.4.1. The letter is a letter written or printed content current private information between the sender and the recipient. The message is put in the envelope or package is sealed and secured. The message has a maximum volume of 2 kilogam. In the message not contain articles, goods.
3.4.2. Postcards are made of cardboard or paper sturdy enough things convenient for exploitation. Postcards can send out or put in the envelope but not sealed.

3.4.3. publications are printed, written on paper or on the materials used for the moments and print or copy copies the same. publications containing the maximum volume is kilogam 5.
3.4.4. the blind product Study is the message in letters sent unanswered or printed Braille for the blind. Tape, disk recording for the blind are also regarded as products of blind study if tapes, drives by the school dedicated to the blind sent or posted for them. The maximum volume of the products blind is 7 kilogam.
3.4.5. Small packages is the packet containing the articles or goods. Small package maximum volume is 2 kilogam.
3.5. The parcel is the event of the goods, articles submitted through the public postal network. The goods send out parcels to business must have a full certificate from the relevant provisions of the Ministry of finance in order to prove the origin of the goods is legal.
3.6. only the business provides postal services was General Director of the new Bureau of licensing post office provides the service message. Prohibition of organizations and individuals do receive send service, transportation and mail, including in water or with foreign countries. Currently, only the Postal Corporation Vietnam telecommunications business provided mail service.
3.7. the diplomatic mail Bags sent through the network of the business provides postal services made under the 1961 Vienna Convention on diplomatic, consular and of 1963 and Ordinance on the privileges immunities for diplomatic missions and consular representations of the international organizations was the President of the command issued 25/CTN on 7/9/1993.
 C. 3.8 POSTAL FINANCIAL SERVICES. Postal financial services is a financial service is provided through the public postal network.
Postal financial services are classified into two types: 3.8.1. Money transfer services including (but not limited to) the following types of services: money;
Wire funds;
Transfer the money according to the list;
Transfer money fast.
3.8.2. other services including (but not limited to) the following types of services: postal l/c;
Postal cheques;
Postal travel cheques;
Collect (field of culture Affairs);
Wire transfer;
Postal payment (payment through your personal account-giro);
Currency and pay: cash services telecommunications, water, electricity, money money money, retirement pay;
Postal savings.
 IV. 4.1 POSTAL STAMPS. Postage stamps are special use as means of payment, delivery charges are used as stamps.
Our products include postage stamps: stamp blocks, printed stamp envelopes, postcards are printed stamps etc.
4.2. The General Department of post office is the only agency issued postage stamps; prescribed time limit the postal stamps worth paying the fees; suspension of release, withdrawal, destroyed postal stamps.
4.3. postal Stamps released by Vietnam "Vietnam standards", the ISO code 6055:1995 because Of the postal Bureau issued together with decision No. 131/QD-S & T on 26/3/1996.
4.4. program topics of postage stamps.
4.4.1. The program subject stamps must specify clearly the title of each set of stamps, the number on form and release form.
4.4.2. The Postal Corporation Vietnam telecommunications building program subject stamps for each year and for 5 years. With regard to the subject of commemorative stamps when the building must have the agreement of the competent State bodies.
4.4.3. General Director of postal Bureau approved the program topical postage stamps.
4.5. Browse the stamp designs.
4.5.1. General Postal Bureau approval stamp design on the basis of programs subject to annual postage stamps.
The General Department of post office decided the theme and design of additional postal stamps.
4.5.2. the stamp designs must be by the Advisory Council Of the postal Bureau to establish due diligence.
The composition of this Advisory Council composed of representatives of the following bodies: the Board of the Central cultural ideology (for commemorative stamps), General Post Office, the Vietnam Fine Arts Association, Vietnam, Stamps Of Vietnam posts and telecommunications companies and professionals related to the stamp template. The Advisory Council is responsible for establishing assessment thereon the stamp designs.
4.5.3. submission time stamp designs.
The stamp designs the General Director signed must be sent before the first release as follows: 5 months for the set of stamps printed at the enterprises in postage stamps;
8 months for the stamps printed at the printing companies in the country;
11 months for the stamps printed abroad.
4.5.4. the browser profile stamp designs include: the stamp designs were correct in the opinion of the Advisory Council;
Report on the evaluation of the Advisory Council;
The official data used for the stamp design;
The size, the directive colours details of designs;
the opinion of the relevant professional bodies for stamp designs;
The proposal of the General post and telecommunications company in Vietnam and the draft decision in and released stamps.
4.5.5. General Director of postal Bureau approve stamp designs and decision-making in and release the stamp template is browser within 14 days from the date of the records as prescribed in point 4.5.4.
4.6. Printing the stamps.
4.6.1. The number of stamps in accordance to the decision of the General Director of postal Bureau.
4.6.2. the stamp number in case of discrepancy with the stamp number recorded in the decision, the Agency put in to report to General Director of postal Bureau established the Council treats.
4.6.3. The stamps were printed in the postal stamp Printing factory. Case of need in elsewhere or abroad must obtain permission of the General Director of postal Bureau.
4.7. Issuing postage stamps.
4.7.1. After the stamps were printed, the postal Bureau announced the release of new stamps. Since the time stated in the notice, the new release stamps are worth using.
4.7.2. Each set of stamps has a separate code. The code to follow the decision of 376/CSBĐ on 30/6/1997 of the General Director of postal Bureau.
4.7.3. for commemorative stamps have held special release date, have the envelope "first release" and celebrated the marks.
4.7.4. The order and procedure of issuing postage stamps are Of the postal Bureau regulating in a separate text.
4.8. Selling price of postage stamps.
4.8.1. Selling price of postage stamps to postal charges paid is the price printed on the stamp and be called the face of the stamp.
Price of stamps playing by enterprises to provide postal service regulations.
4.8.2. In case of need more money to support the Social Fund for humanitarian reasons should be allowed by the new Prime Minister be released stamps have surcharges. Extra money must be printed on the stamp. Extra stamps just released 5 years. Valuable time paid for extra stamps not exceeding 6 months.
4.8.3. The Postal Administration issued regulations for the trading stamps. While terms have not yet issued, every organization, individuals want to play under the stamp business in any form would have to register as a dealer Stamp company with Vietnam.
4.9. Export, import of postage stamps.
4.9.1. organizations and individuals who want to apply for export, import of postage stamps to the opinion and agreement of the postal administration.
4.9.2. import Stamps must be what kind of stamps do not have malicious content, not contrary to customs and in accordance with the law of Vietnam.
4.9.3. Tem exports or import in quantities over 5 foot or over 40 odd stamp new Ministry must apply the agreement.
4.9.4. Postal Administration issued the export agreement, import, export or re-export import temporarily re-enter the stamps for the Organization, the following individual: provide postal services;
Vietnam Stamps Society;
The number of objects larger than 50 stamp template.
4.9.5. The postal Management Bureau level areas of agreement to export, import, re-export and import export temporary makeshift re-entering postage stamps for organizations and individuals on the area by the Department with the number not to exceed 50 stamp.
4.9.6. the reception address and settle the level of agreement:

Postal Administration, 18 Nguyen Du, Hanoi.
The regional postal Bureau II, 27 Nguyen Binh Khiem, District 1. Ho Chi Minh City.
The regional postal Bureau III, 30 Tran Quoc toan, Danang. 4.10. Protection and storage of postage stamps.
4.10.1. The organization cancels the publishing, preserving and storing stamps designs made under "printed and issued postage stamps" issued by the postal administration.
4.10.2. stamp Warehouse store is the property was delivered to the national postal Corporation Vietnam telecommunications management. The stamp store inventory must be preserved in accordance with the law.
The amount of storage is regulated as follows: Each stamp store 300 children;
Each stamp blocks template archive 30 bloc;
Each stamp products such as postcards, stamps printed envelope stamps, postcards printed stamps, maximum cards ... hosted 10 aircraft.
 V. 5.1 the POSTAL SERVICE PERMISSION. The postal administration is the license type of the postal service provider: Network Setup and provides postal services;
As agent for the courier company;
Practice in postage stamps.
5.2. conditions apply for the license.
Businesses want to license, please provide postal services must have the following conditions: a business provides postal services was established by the Prime Minister, allowing other businesses established or are prime for additional supply postal services;
Are the Governing Body decision established;
The business is registered pursuant to the Ministry of planning and investment;
Charter of organization and operation of the business;
Have adequate facilities to organize networks of service providers; -Has a team of managers and workers in line with the level of mining technology and the scale of operation of the business.
5.3. procedure for applying permissions.
5.3.1. the application for the license include: licensed application service providers;
The decision to establish or decide to allow the establishment of the prime business and business registration;
Please provide project services;
If it is please make courier agents with foreign companies must have a signed contract with partners; the documents proving legal personality of foreign partners; explanatory text about the facilities to perform the contract, enterprise deployment plan provides the postal service wants to please as agent.
5.3.2. The deadline to resolve the license.
The postal administration to conduct the appraisal and licenses within 45 days of receiving a valid profile. If there are new issues that arise need to verify the above time limit may be extended but not too the 60 days. Case of non-licensed postal administration will announce clear reasons in writing within 30 days from the date of the application for the license is valid.
5.3.3. the receiving address licensing records.
Postal Administration, 18 Nguyen Du, Hanoi.
5.3.4. The term of the license.
Depending on the scale and scope of provided services, the term of the license will be specified but not too: 20 years for setting up the network and provides postal services;
5 years for international courier agent;
for 20 years of practice in postage stamps.
Most of the time limit on, if you want to continue business operations then must apply for renewal. Renewals procedure as for the first time.
5.4. General Director of postal Bureau may suspend or revoke the licence if after one year from the time of the license but the business still has not implemented the operations specified in the licence without reasons.
5.5. The General Department of post office licensed on the basis of the Prime Minister's permit and agreement by the relevant industry, for some types of services related to the governance of the ministries.
5.6. The business license, please provide service fees according to the regulations of the Ministry of finance.
5.7. General Director of postal Bureau decision: Close, open international mail routes;
Close the open foreign exchange Bureau, post office, Postal Inspection Agency, postal and customs inspection locations.
Businesses have opened foreign post offices needs room, post offices, postal Check gate or customs inspection locations locally, when permission Of the postal Bureau must include the postal traffic statistics table, parcels exported two years and actual needs of the business. The postal administration receiving records will decide to establish foreign post offices, postal agencies, Check location check the customs or postal gate after agreement with the General Department of customs.
5.8. Testing of the network and services.
5.8.1. enterprises to provide the postal service wants to test the network and services must ask permission Of the postal Bureau. Based on the options presented, the General Director of postal Bureau will review and decide to allow testing of the network and business services.
5.8.2. During the test, in the contract with users, business must clearly define service is being tested to the test period after the termination of that test projects not included in the formal mining did not affect the rights of the user.
5.8.2. Expiry of the test, the business must report the test results. If the service is likely to grow, according to the recommendations of the business, the postal administration will have decided to allow businesses to be official service provider.
5.9. open new services.
5.9.1. The business providing the postal service wants to open the new service must send a postal administration permission. Based on the recommendations of the business and development approach when done, General Director of the post Office Department decided to allow businesses to provide that service.
5.9.2. Application for opening of the new service include mining processes, service fees, the plan projects.
5.10. The business, not the business organization providing postal services like to please make courier service vouchers, documents, articles, goods have lower volume 31, 5 kg to the opinion and agreement of the postal administration before the Prime Minister's permission.
 VI. CLAIMS and INDEMNITY 6.1. Complaints about the quality of service.
6.1.1. Time limits complaints are defined as follows: for the postal services, parcels, domestic and international money transfer is of 12 months, since the day after the date of deposit;
For courier service is four months, since the day after the end of the whole process of time targets were announced;
The complaint will not be solved after the time of the complaint, except for officials and soldiers in the armed forces are on duty in the border region, Islands but only received 3 months compared with the time limits prescribed for domestic service.
6.1.2. The settlement of complaints is regulated as follows: offering businesses postal services organized the reception of complaints of the use of the service in postal transactions;
In the case of complaints by single, letter, the facility received must acknowledge in writing to the complainant within a period of 48 hours from the receipt of the complaint;
The basis of receiving a complaint, have the responsibility to guide the necessary procedure for the complainant.
With regard to the post report, the response was taken up the radio, the television, the menu, the message because the newspaper, tv station and State agencies sent to reflect about the provided services, Enterprise provides related services have a responsibility to report receipt of complaining with where to send and reply to the complaint;
The complainant must provide papers, evidence related to the complaint and take responsibility for the content of its complaint.
The business provides postal services announces results of complaint resolution for complainants to know.
6.1.3. time resolved since receiving the complaint shall be as follows:

2 months, for airmail, parcels, domestic money transfer cheque;
3 months, for airmail, parcels, cheque international money.
Expiry on that still haven't finished investigation, fostering settlement business for the person who has the right to enjoy as prescribed in point 6.3 VI of this circular.
6.2. The service type to be compensated: enterprise providing postal services is responsible for compensation for damage caused by his fault for the following categories: record number of airmail;
M-bags (bags containing newspapers, books, publications sent to the same recipient in an address);
Airmail, parcels opening price;
Types of parcels;
Airmail, courier parcel types;
Money types.
6.3. The principle of compensation.
6.3.1. the compensation Only in Vietnam.
6.3.2. A mailer (certified mail sent) lost is sort of the fees collected.
6.3.3. for airmail recordings of the compensation is made according to the type of packet. Record number of parcels sent within the country is lost or damaged the entire collected charges be refunded.
6.3.4. for parcels from 31.5 kg, the compensation is made according to the step of the mass and the charge was refunded if lost or damaged.
6.3.5. for parcels, parcel opened, the compensation is made according to the reviews that people have when sending parcels, parcel and refundable key charge was currency if lost or damaged. 6.3.6. for courier service (EMS), corresponding to compensation as for airmail, parcels of the same type, the same step of the mass and the charge is refunded was collected. If been slow compared with the norm of the time the entire process was announced, refundable charge was currency.
6.3.7. for heavy parcel service on 31.5 kg, the types of goods transport services as mandated postage, freight forwarders, the compensation is made according to the agreed in the contract between the business and Affairs of the client or compensation under the provisions of the law on the transport of goods.
6.3.8. for postal financial services, corporate refunds and interest charges, as specified in paragraph 2, article 313 of the civil code.
6.3.9. Compensation is paid to the sender or the person who sent the authorization. The case of the recipients agree to receive Mailer of record, opening price, rocking severely damaged parcel, the recipient is entitled to receive compensation. After the restitution, if the business provides postal services postal verification, parcels, money transfer cheque that is valid or is damaged, delayed, wrong sender's fault then who received compensation have to refund the amount of compensation that I have received.
6.3.10. for postal services, parcels from Vietnam sent abroad and from abroad sent to Vietnam, the compensation made under international treaties to which Vietnam has participated in and signed. Custom cases, fees refund business and compensation income tax money already has been filed in Vietnam (if any) for the sender, the sender or the person authorized to receive. Particularly for the mailer does not refund charges collected.
6.4. Postal Bureau regulating compensation.
6.5. enterprises to provide services not of compensation in the following cases: regular airmail;
Cases of force majeure; because of natural disasters or situations shows the enemy unexpectedly exceed the ability of the business to provide remediation services;
Damaged or wrong sender's fault;
Goods items destroyed due to natural characteristics;
Airmail, parcels containing items of goods being the competent State agencies confiscated or destroyed in accordance with the law;
Airmail, parcels sent abroad were seized in the country.
Airmail, parcels sent to testimony that the sender has exceeded the actual value of the contents;
Airmail, parcels, money is valid or when the recipient that the recipient did not complain.
The indirect damage or the source failed to execute due to the loss, rocking damaged parcels, parcel, remittance cheque.
6.6. The enterprises of postal service provider is not liable for the customs of the people who use the service for airmail parcels sent abroad or sent from abroad to Vietnam and the handling of customs or of the competent State agencies as the export procedures import.
 VII. IMPLEMENTATION 7.1. This circular effect after 15 days from the date of signing. All previous provisions contrary to this circular are abolished.
7.2. In the process of implementation of the circular if there are obstacles, the proposal reflects the timeliness of the postal administration to guide or additional consideration or modify./.