The decision on issuing regulations Internet service.
GENERAL DIRECTOR of POSTAL BUREAU-according to Decree 109/NĐ-CP on 1997-12-11-1997 the Government postal and telecommunications;
-According to the Decree of 12/CP dated 11 March 1996 of the Government functions, tasks, powers and organization of the General Department of post office;
-According to the Decree of 21/CP dated 5-3-1997 the Government issued temporary regulations, management settings, use the Internet in Vietnam;
-Circular base number 08/TTLT on 24-5-1997 of the General Department of post Office-Ministry of Interior-Ministry of culture and information guiding the connection, supply and use of Internet service in Vietnam;
-The proposal of Mr. Director of postal policy.
Article 1: the present DECISION attached to decision a Possible Internet service rate.
Article 2: the decision to this effect after 15 days from the date of signing.
Article 3: he (she) Chief, the heads of the functional unit, the units Of the Department, the business of telecommunications and the Internet activity in Vietnam is responsible for the implementation of this decision.
RULES of INTERNET SERVICES (attached to decision No. 679/1997/QD-TCBĐ on 14-11-1997 of the General Director of postal Bureau) Hanoi 11-1997 PREFACE On 5 March 1997, the Government signed the Decree 21/CP dated 5-3-1997 issued a temporary regulation on management, Setup, using the Internet in Vietnam;
October 24-5-1997, postal administration, Ministry of Interior, the Ministry of culture and information has signed a circular 08/TTLT guiding the connection, provision and use of Internet services.
To secure the connection, provision and use of Internet services safely, effectively and in accordance with the conditions of Vietnam General Department, the post Office issued the rules of Internet services.
This rules are attached to decision No. 679/1997/QD-TCBĐ on November 14, 1997 of the General Director of postal Bureau.
 Chapter I GENERAL PROVISIONS article 1: scope of this rules are issued in order to regulate the management of the State with regard to all activities connected to access, deliver and use Internet services in Vietnam.
Article 2: the term in the scope of the regulations the term here is understood as follows: the Internet is a system composed of computer information networks are linked together all over the world under the TCP/IP protocol via the telecommunications system.
TCP/IP (Transmission Control Protocol/Protocol) is a set of protocols used to transmit data, and allows the transfer of data between computers in a network the Internet, TCP/IP is used as a standard protocol of the Internet.
The host computer to the Internet is the computer linked directly to the Internet using the TCP/IP Protocol, capable of providing Internet service.
The IP address is the address assigned to the computer in the Internet to the computers can communicate with each other.
Internet services are provided by the Internet services including: electronic mail, file transfer, remote access services, access to the database by the various methods.
Management Server domain name (DNS) is the computer doing the translation task to the name of the host computer to IP addresses and vice versa.
Article 3: The server can join Internet activity In the scope of the regulations, the subject than his Internet activity is understood as follows: service providers Internet access connection (IAP) is the Organization, enterprises are allowed to conduct Internet access connection for all Internet service providers. Service providers Internet access connections to manage the entire national Internet backbone network and the international door.
Internet service provider (ISP) is the Organization, businesses are allowed to set up computer information network with a number of IP addresses and provide services such as electronic mail, file transfer, remote access data, access the database according to the different methods for units and the use of Internet services.
Internet service providers are private bodies, organisations, businesses are allowed to set up computer information network to provide Internet services for the members of his unit's internal non-business purposes.
The use of Internet services is personal use of the computer or the organization using a computer, a computer network connected to the Internet through subscription contracts with Internet service providers.
If the users in Internet service providers used to own a contract in principle with Internet service providers use it.
The network information center (VNNIC) is Vietnam's authorities address domain. vn domain name, the level below (Sub-Domain names); organize and exploit the domain name server system; do international clue, register the IP address domain, manage and distribute this address in Vietnam.
Article 4: the object is allowed to offer the service objects are allowed to provide service access connection and Internet service is held, Vietnam business are eligible: 1. Is legal under the provisions of the law;
2. the design of computer information networks ensure targets, appropriate technical standards to be able to connect with the public telecommunications network and must have adequate equipment for inspection, security control, secret information, ensure national security;
3. Have a team of technical staff correspond to the technical requirements of the network.
Article 5: the object is allowed to use Any Internet service organizations, individuals and organizations, Vietnam, foreign individuals are legitimate activities in Vietnam are allowed to use Internet services.
Article 6: the State Manager for the unified Government Internet service management and control network and Internet services. National Internet Coordinating Committee established by decision No 136/TTg dated 5-3-1997 of the prime responsibility to regulate, in coordination with the management, network and Internet service development in Vietnam.
All active connections, supply and use Internet services must comply with the interim regulation on management, Setup, use the Internet attached to Decree 21/CP dated 5-3-1997 of Government; Decree on postal and telecommunications 109/1997/ND-CP on 12-11-1997 of Government; Circular guiding the connection, provision and use of Internet services number 08/TTLT on 24-5-1997 of the General Department of post Office-Ministry of Interior-Ministry of culture and information; The temporary regulations on the provision of information onto the Internet attached to decision No 1110/BC on 21 May 1997 of the Ministry of culture and information; Regulations on preventive measures and equipment test, control, ensuring the security of countries in the operation of the Internet in Vietnam issued together with decision No. 848/1997/QD-BNV (A11) on 23-10-1997 of the Ministry of the Interior and the provisions of this terms of release.
 CHAPTER II PROCEDURES for LICENSED SERVICE PROVIDERS section 1: LICENSE APPLICATION article 7: for the service provider to connect to access Internet (IAP), Vietnam business organizations have requirements in article 4 would like to be licensed to become a service provider for Internet access connections , have to do the full procedure under the law on State enterprises, law firms, the Government's Decree on postal and telecommunications and is applying for a license in the General Department of post office.
License application consists of: 1. The application allows backbone information network organization in the country and the international door to provide access services to send a postal administration (according to model);
2. certified copy of the decision establishing the Agency, organization, enterprises;

3. Affidavit of backbone information network structure, including the figures: the amount of airtime, the number and location of the most recent international ports, the number and the function of the service provider network servers; the measure and control equipment, control of security of the information that corresponds to the scale of operations for (according to model);
4. detailed plans, schemes of providing connectivity services access and the type of services;
5. brief history of the network Executive Committee members of the governing body;
6. Internet access rates in the Table due to postal regulations administration;
7. Sample contracts with Internet service providers;
8. Sample contracts with Internet service providers to use.
Article 8: for Internet service providers (ISPS), Vietnam business organization meets the conditions of article 4 significant event recorder, would like to be licensed to become Internet service providers, must complete the procedure according to the law on State enterprises, law firms, the Government's Decree on postal and telecommunications and is applying for a license in the General Department of post office.
License application include: 1. An application for permission to organize the computer information network and Internet connection to provide Internet service to send General Postal Bureau (according to model);
2. certified copy of the decision establishing the Agency, organization, enterprises;
3. Affidavit of network structures, including the figures: the number and the function of the service provider network servers; the equipment test, control and measures to ensure the security of the information that corresponds to the scale of operations for; development plan and the number of users expected (according to model);
4. The project, details of the plan to provide services: types, quality, range of offers; the object providing the service;
5. brief history of the network Executive Committee members of the governing body;
6. Rates the service fit the frame rate specified by the postal administration;
7. Sample contracts with Internet service providers to use;
8. Contract form with the use of Internet services;
9. Contract form with information content provider.
Article 9: for Internet service providers to use private agencies, organizations, enterprises meet the conditions stated in article 4, to Internet service providers for the purpose of private use is applying for a license in a postal administration or in the postal Department according to the partition.
A. the license application by the Agency, organization, Vietnam business include: 1. An application for permission to organize the computer information network Internet connection to send the postal administration (according to model);
2. certified copy of the decision establishing the Agency, organization, enterprises;
3. Affidavit of network structures, including the figures: the number and function of network servers; the equipment test, control and measures to ensure the security of the information that corresponds to the scale of operations for; development plan and the number of users expected (according to model);
4. The project, detailed plans on the use of services: types, quality, range; the object to use the service;
5. brief history of the network Executive Committee members of the governing body;
6. principle of contract form with the user of the unit.
B. application of the agencies, organizations, foreign enterprises in Vietnam are: 1. The application allows the Organization of computer information network Internet connection to send the postal administration (according to model);
2. certified copy of certificate of legal bodies, organizations and enterprises;
3. Affidavit of network structures, including the figures: the number and function of network servers; equipment for secure information; the number of users expected (according to model);
4. The project, detailed plans on the use of services: types, quality, scope, object using the service;
5. The form of the contract in principle with the use of the unit.
Section 2: LICENSING PROCEDURES article 10: where the receiving application profile of the providers of Internet access services, Internet service provider do three a filed in the General Post Office (postal policy).
Application for licensing of Internet service providers to use own (three copies) can be filed at the regional postal Bureau 2 (Ho Chi Minh City) or regional postal Bureau 3 (Da Nang City) according to the partition. After receiving the full record, the regional postal Bureau sent records of postal administration.
Article 11: handling of records after receiving records, postal administration in coordination with the relevant departments to conduct review of records under Decree 21/CP and circular 08/TTLT-postal Bureau of the Ministry of the Interior-Ministry of culture and information.
Article 12: the answer results within 30 days of receipt of the record, the postal administration must look to license owners can apply for the license. The case is not approved, the postal administration must answer and stating the reason.
Article 13: change or supplement the license if the holder may apply for licensing of Internet activity like to change purpose, active content must make application for changes or additional licenses. The profile and the same procedure as new licensing records.
When the new license, the postal administration to revoke old license.
Article 14: duration of licenses depending on the subject and type of Internet activity that determines the term of validity of the licences, but no more than 5 years. After that time the subject of Internet activity like to operate next to the license request procedure.
Article 15: license renewal before the license expired three months, if the owner can join Internet activities would like to extend the license must apply for renewal of license records and send a postal administration.
Within 30 days of receipt of the record, the postal administration must answer results for license renewals subject to know. The case is not approved, the postal administration must clearly state the reason.
 
CHAPTER III RULES of CONNECTING, the QUALITY and COST of SERVICES section 1: REGULATION on QUALITY of SERVICE and CONNECTION article 16: request for devices to pair only the devices satisfy the standards issued by the postal administration of the newly connected to the public telecommunications network in order to access the Internet.
Article 17: regulations on the quality of service The service provider network to ensure the standard of service quality by the General Department of post Office regulations.
Article 18: the relationship between Internet service providers, Internet service providers and private businesses that provide telecommunications service providers of Internet services, Internet service providers and private businesses that provide telecommunications services need to notify each other of the specifications of the transmission line and the connected device to be used.
Section 2: article 19 CHARGES: charges for the Internet Services Of the postal Bureau regulating prices or frame rates for Internet services.
The connection service providers, Internet access (IAP), Internet service provider (ISP), Internet service providers and private users who use Internet services have a responsibility to follow the rates.
 
CHAPTER IV RIGHTS and OBLIGATIONS of SERVICE PROVIDERS INTERNET ACCESS CONNECTION ITEM 1: article 20 RIGHTS: the right to set up channels of communications service providers Internet access connection has the right to establish international telecommunications channel upon permission of the postal administration to ensure all Internet access needs for services and providers for the supply unit private Internet service provider.
Article 21: the right to collect the fees

Service providers Internet access connection has the right to collect the cost of Internet access from Internet service providers and Internet service providers use a separate table of rates by the postal administration.
In case of paying the fees, service providers Internet access connections are entitled to payment of the prescribed interest rate of the State Bank of Vietnam.
Article 22: the right to suspend service providers service providers Internet access connection has the right to suspend the provision of services to Internet service providers or Internet service providers used in the case of Internet service providers or Internet service providers use in violation of these legal documents on the Internet are outlined in article 6 , Chapter I and the prohibition stated in section 1, Chapter VIII of this terms or are not paid within 60 days from the date of the notice to pay (based on postmark).
 
 
Section 2: OBLIGATIONS Article 23: meet the needs of Internet access service providers Internet access connections are responsible for organizing information network backbone to meet the needs of Internet access service providers and Internet service providers use. Not be permitted to refuse to provide access services to Internet service providers and from Internet service providers use the postal administration has been licensed.
Article 24: the obligation to perform the contract service providers Internet access connection is responsible to fulfill the terms stated in the contract with the Internet service provider and the Internet service providers use.
Article 25: equipment and measures to ensure information security Network must have adequate control equipment, control and measures to ensure the security of the information that corresponds to the scale of operation for the service provider and connect access must create favorable conditions for the body to function implemented measures to ensure information security for the information flow going through the international gateway.
Article 26: the obligation to comply with the standards of the technology and engineering service providers Internet access connections are responsible for compliance with the standards of technology and techniques on the network and Internet services by the Ministry of science, technology and environment and the postal administration issued.
Article 27: obligation to suspend message When inactivation due to any reason, the service provider for Internet access connections must be notified in writing to the General Department of the post office knows the reason and time suspended operations, at the same time inform service providers and Internet service providers use.
When recommissioned, must also notify the General Directorate of post office.
Article 28: the reporting obligation to make periodic reports on the situation three months Internet access activities; changes in the contents stated in the license application and send a postal administration. When necessary, the General Department of post office bank reporting requirements.
 
Chapter V RIGHTS and OBLIGATIONS of INTERNET SERVICE PROVIDER section I: RIGHTS Article 29: Right of rental of telecommunication Channel Internet service provider has the right to hire domestic telecommunications channel to link its computer network with Internet access ports of the service provider to connect to access , with other Internet service providers and between the servers of the network.
Article 30: the right to collect the fees Internet service provider has the right to collect Internet access charges from people who use the service according to the rates issued by the postal administration.
In case of paying the fees, Internet service providers are entitled to payment of the prescribed interest rate of the State Bank of Vietnam.
Article 31: the right to suspend service providers Internet service provider has the right to suspend the provision of service to the users or Internet service providers used separately in case the party to use the service in violation of these legal documents on the Internet are outlined in article 6 , Chapter I and the prohibition stated in section 1, Chapter VIII of this terms or does not pay the fees within:-60 days for Internet service providers to use,-30 days for the user since the day the party to use the service of the notice charged (based on postmark).
Section 2: OBLIGATIONS Article 32: the obligation to provide full Internet service Internet service providers must provide full Internet services to users, including: electronic mail, file transfer, remote access, access to the database by the various methods.
Article 33: the obligation to perform the contract Internet service providers have a responsibility to fulfill the terms stated in the contract with the service provider to connect to access the Internet, with Internet service providers and private users with users of Internet services.
In the contract with the user must be specified: 1. Ensuring the quality of service;
2. The responsibilities of each party regarding the maintenance modems, computers in both cases: modem, the computer is the service provider's or user's;
3. The guide, training people to use the Internet service done right the mining process, the related devices, computers.
In contracts with Internet service providers use to specify the scope of responsibility of each party.
Article 34: compliance with regulations of VNNIC domain address Internet service providers must comply with the provisions of the information center of Vietnam's Network Setup problem in the domain address in your network range (Sub-Domain names) and city of the IP address in your network.
Article 35: liability for Internet service providers, VNNIC is responsible for contributing funds for paying the fee please IP address from international organizations such as the INTERNIC license and submit a postal administration. When necessary, the postal administration or APNIC in order to ensure the operation of the network information center (VNNIC) to Vietnam. The level of contribution depends on the number of addresses.
Article 36: the responsibility for information content providers, a provider of Internet services to have the contract on putting information onto the network with content provider information, and only put content information network for the information content provider has a permit of the Ministry of culture and information.
Article 37: the equipment and the measures to ensure information security Network must have adequate control equipment, control and measures to ensure the security of the information that corresponds to the scale of operation for Internet service providers and to create favorable conditions for the relevant authorities implement solutions ensuring information security to join his network. Instructions and check the use protected information under the Ordinance on protection of State secrets and take the test, take control of the State authorities concerned about technical standards, quality of service and ensure the security of information, national security.
Article 38: build and updated listing of Internet subscription Internet service providers are supposed to build and regularly updated listing of all Internet subscribers.
Article 39: public notice document Internet service providers to public notice the following documents at the base of your transaction:-contract form used to signing between Internet service provider with Internet service providers and private users with users of Internet services;
-Table of details of rates for specific Internet services.
Article 40: equality for people using Internet service providers not discriminate against the users of its Internet service.

Article 41: the confidentiality of user information 1. Internet service providers are responsible for keeping secret the entire information content of data transmission users put through its computer network system, except in the special cases prescribed by law;
2. A staff member working in the computer network system of the Internet service provider, or who are related to the process of providing Internet services to keep secret the information content of user data, including the password (password), even when no longer work anymore.
Article 42: the reporting obligation to make periodic reports on the situation three months supply of Internet services; changes in the contents stated in the application for the license; list of people who use the Internet to send a postal administration. When necessary, the General Department of post office bank reporting requirements.
 
CHAPTER VI RIGHTS and OBLIGATIONS of INTERNET SERVICE PROVIDERS USE ITEM 1:43 Things POWERS: the right to lease telecommunications Channel Internet service providers using private telecommunications channels rent right there in the country to link its computer network with Internet access ports of the service provider to connect to access or Internet service providers and between servers of the network.
Article 44: right to temporarily cut service to Internet service providers to the Internet user to a temporary power cut the private use of the service for those users violate the law stated in article 6, chapter I and the prohibition stated in section I, Chapter VIII of the regulations.
Section 2: OBLIGATIONS Article 45: the obligation to perform the contract provider of Internet services to private users are obliged to fulfill the terms stated in the contract with your Internet service provider and Internet service users.
In the agreement in principle with the use regulations:-ensuring the quality of service;
-The responsibilities of each party regarding the maintenance equipment, computers in both cases: device connection, the computer is the service provider's or user's;
-The responsibility to guide and train people to use Internet services that make the process of extraction, storage devices, computer.
Article 46: the equipment and the measures to ensure information security of computer Network using private Internet connection must have adequate control equipment, control and measures to ensure the security of the information that corresponds to the scale of operation for and create favorable conditions for the relevant authorities implement solutions ensuring information security to join his network. Instructions and check the use protected information under the Ordinance on protection of State secrets and subject to the check and control of State administration concerned about technical standards, quality of service and ensure the security of information, national security.
Article 47: comply with the provisions of the VNIC on domain address Internet service providers use must comply with the provisions of the information center of Vietnam's Network Setup problem in the domain address in your network range (Sub-Domain Names) and distribute IP addresses in your network.
Article 48: liability for VNNIC units offer private Internet service have a responsibility to contribute funds for paying the fee please IP address from international organizations such as the INTERNIC or APNIC in order to ensure the operation of the network information center (VNNIC) to Vietnam. The level of contribution depends on the number of addresses.
Article 49: the reporting obligation to make periodic reports on the situation three months using Internet services, changes in the content stated in the application for the license; list of Internet service users to send General Postal Bureau. When necessary, the General Department of post office bank reporting requirements.
 
CHAPTER VII RIGHTS and OBLIGATIONS of USERS of INTERNET SERVICES category 1: REGISTERED to USE article 50 SERVICES: registration procedures using Internet service agencies, organizations, businesses and individuals when need to use Internet services must fulfill the following procedure : 1. submit registration form using the specified form Internet services to Internet service providers;
2. Within 15 days after filing the registration using the Internet service, the applicant will receive notification from Internet service providers answer agree or decline to provide services with the rejection reason.
In case the user requests a private channel, the time limit is 30 days;
3. Perform the contract service providers.
The Internet service providers used to have specific provisions, depending on the specific conditions of the units themselves.
Section 2: RIGHTS Article 51: a choice of Internet service provider objects are allowed to use the Internet service have the right to choose an Internet service provider to sign up and sign a contract to use.
Article 52: for the devices connected to the computer, the user has the right to use the devices, the computer of their own or rent this equipment from the Internet service provider. In any case, the device connects to the standard transplant techniques because Of the postal Bureau issued.
Article 53: appeal rights the user has the right to complain, Internet service providers if the service provider violates the terms stated in the contract to provide registered services between the two sides.
ITEM 3: OBLIGATIONS Article 54: the obligation to perform the contract The use of Internet services is responsible for implementation of the specific provisions in contracts with Internet service providers or contract in principle with Internet service providers to use.
Article 55: create conditions for checking The use of Internet services is subject to the test of Internet service providers or Internet service providers used; of the relevant authorities of State administration on issues related to the use of Internet services.
People who use Internet services must always create favorable conditions for the relevant authorities implement measures to ensure information security and compliance with Ordinance on protection of State secrets.
Internet service users must keep their passwords secret, not arbitrarily for others to use to access the network. People who use Internet services must also be responsible before the law if to give address and access its network advantage by others to perform illegal actions.
Article 56: responsible for the content of information of Internet service users are responsible for the content of information to be put on, transmit and receive to your system.
When we have bad sources to enter Vietnam, or detect violations of law in the use of Internet services, the user must immediately report to the agency providing Internet services to take measures for timely processing.
Article 57: the payment of the fees the user is responsible for the payment of the fees in full, on time for Internet service providers according to the table of the fees has been a postal administration issued.
 
Section 4: RIGHTS and OBLIGATIONS of the USER in the INTERNET SERVICE PROVIDERS to USE OWN Article 58: for the use in Internet service providers use the Internet service users in Internet service providers use to perform the obligation recorded in articles 54 , 55 and 56 in category 3. The authority and obligation to the other due to Internet service providers use regulations.
 
CHAPTER VIII the INQUISITION, inspection and PROCESS VIOLATE section 1:59 Thing is PROHIBITED: prohibition of arbitrary business and use

Prohibit the agencies, organizations, businesses, or individuals arbitrarily installed, tap the network computer systems linked to the Internet and provide Internet service to the public.
Article 60: Forbidden arbitrarily connect the computer to the public telecommunications network prohibits arbitrarily connect the computer, computer network, via the public telecommunications network in order to access and use the services on the Internet through a host computer.
Article 61: About information content prohibiting the search, duplication and transmission of information content metrics: incitement against the State of the Socialist Republic of Vietnam; incite violence, aggressive war propaganda cause hatred between peoples and the people of the country; spread the thought, cultural reactionary, superstitious, undermining the customs;
Not revealed the secret of the party, State and military secrets, security, economics, diplomacy, secret private life of citizens and other secrets stipulated by law;
Not be untrue information, distorting history, denying revolutionary achievements, insulting human grandeur, national hero, slander, offend the Organization's reputation, honour and dignity of citizens.
Article 62: prohibits the behavior using the Internet 1. Prohibits the activities that cause harm to the safety of other information systems and networks, prohibits acts of theft, vandalism or infringe other people's legal rights under any form and tricks through the use of Internet services and the Internet.
2. Prohibiting the use of Internet services and the Internet to conduct these activities violate the law, break mode, causing harm to national security, social order and safety.
Article 63: Forbid Internet service providers use a private business.
Prohibits Internet service providers use the private use specialized computer information network linked to the Internet to the Internet services business of any kind.
Section 2: Article 64: INSPECTOR Inspector function specialization of inspection post office Postal Inspector perform specialized inspection function in the active connection, provision and use of Internet services and activities related to this type of service.
Article 65: rights of the Inspector when conducting the inspection, the inspector or inspectors have the right to check and handle the violation of rules or recommendations to the upper level has the authority to handle according to the provisions of the law.
Article 66: facilitates the inspection of All entities involved in the activities of the Internet to facilitate the delegation of inspectors or inspection the competent State bodies the duty of the Executive, the decision of the inspector or inspectors Union.
Section 3: PROCESSING the breach of article 67: Every violation processing server can join Internet activity violates the provisions of this terms custom heavy light level are dealt with under the Decree 79/CP dated 6/19/1997 of government sanctioning administrative violations in the field of State administration on telecommunications and postal-radio frequency or prejudice criminal liability in accordance with the law.
 
CHAPTER IX COMPLAINTS and COMPLAINT RESOLUTION Article 68: General provisions 1. The user has the right to complain about the flaws of the service provider about the quality of the service, the payment of the fees.
The user can appeal by coming directly, send e-mail or postal mail;
2. The complaint was posted in newspapers, on radio, television or due legal protection bodies, superior management agency sent to investigate were, tackling such complaints directly;
3. The unit receiving the complaint must notify the complainant knew getting the latest complaint is 2 working days from receipt of the complaint;
4. If the complainant is not satisfied with the resolution of your complaint, you may appeal to the competent State authorities.
Article 69: When declined to provide services in the case of service users were Internet service providers refuse to provide the service as requested, if the user is not satisfied with the reasons stated in the notice of denial of Internet service provider shall have the right to complain to the superior bodies in accordance with the provisions of this terms.
Article 70: time limits complaints 1. As for the complaints about fees, time limits complaints is 60 days from the receipt of the notification to pay the cost;
2. With regard to the other complaint time limits complaints are determined according to the provisions of the law.
Article 71: handling of complaints 1. People used to complain to, where it is responsible for the investigation, concluded, handle;
2. the service provider complaint resolution in sequence, the procedure prescribed by law;
3. all complaints must be addressed, answered the complaint at the latest 30 days from receipt of the complaint.
 
 
 
CHAPTER X TERMS Enacted 72: scope and effect 1. A regulations take effect after 15 days from the date of signing;
2. The provisions of this rules applies to all connection objects, provide and use Internet services on the entire territory of the Socialist Republic of Vietnam.
Article 73: the responsibility to guide and inspect the enforcement he (she) Chief, the heads of the functional unit, the subdivisions Of the Department is responsible for guiding and inspecting the enforcement of the terms of this release.