The PRIME MINISTER'S DECISION About issuing regulations implementing the mechanism of "one stop shop" in the State administrative organs at local GOVERNMENT pursuant to the law on organization of the Government of 25 December 2001;
Pursuant resolution No. 38/CP dated 4 May 1994 by the Government on the reform of administrative procedures in one step in the resolution of the work of the citizens and organizations;
Pursuant to decision No. 136/2001/QD-TTg dated 17 September 2001 from the Prime Minister's approval of the overall program to reform State administration the period 2001-2010;
According to the recommendation of the Minister of the Interior, the decision: article 1. Attached to this decision implementing regulation mechanism of "one stop shop" in the State administrative organs at local.
Article 2. This decision has the effect after 15 days from the date The report.
The Minister of the Interior is responsible for monitoring and checking the implementation of this decision.
Article 3. The Ministers, heads of ministerial agencies, heads of government agencies, the Chairman of the people's committees of provinces and cities under central authority responsible for the implementation of this decision.
 
The REGULATIONS implement "one-door" mechanism in the State administrative organs at local (attached to decision No 181/2003/QD-TTg dated 4 September 2003 from the Prime Minister's) chapter I GENERAL PROVISIONS article 1. This regulation regulates the adoption, implementation of the "one-door" mechanism and process to resolve the work according to the "one-door" mechanism in the State administrative organs at local.
1. "a door" is the mechanism to resolve the work of the Organization, citizens under the jurisdiction of State agencies from receiving requests, records to return results through a clue is "Department and the" results in State administrative bodies.
2. The implementation of the "one-door" mechanism in order to achieve this fundamental step forward in the relations and work procedures between the State administration with the institutions, citizens, reduce troubles for the Organization, citizens, against bureaucracy, corruption, authoritarianism of cadres, enhance the effect , effective governance.
Article 2. "One-door" mechanism is applied in State administrative bodies locally, namely: people's Committee, the central cities (the departments, the Office of the people's Council and people's Committee); The people's Committee of the district, the County, towns and cities in the province; The people's Committee of the communes, wards and towns.
Article 3. "One-door" mechanism is done according to the following principles: 1. the administrative procedure simple, clear, true law.
2. Publicity of administrative procedures, charges, fees and time to tackle the work of the Organization, the citizens.
3. get request and return the results in parts and results.
4. The coordination among the relevant departments to address the work of the Organization, citizens is the responsibility of the State administrative bodies.
5. Secure the resolution quick, convenient work for the Organization, citizens.
Article 4. "One-door" mechanism is implemented in the following areas: 1. In the province, the central cities of: approves the investment project in the country and abroad, building financing review basic, certificate of business registration for the business, building permit, certificate of ownership of housing and land use , land rental, resolve social policy.
2. The County, district, town, city in province level: certificate of business registration for the individual business households, building permit, certificate of ownership of housing and land use, household registration, notarial and social policy.
3. In the communes, wards and towns: housing construction, land, probate Registrar.
Article 5. In addition to the provisions of article 4, the President of the people's Committee of the central cities, based on the actual local situation decided to choose some other work to apply the mechanism of "one stop shop".
 
Chapter II the RESPONSIBILITY to DEPLOY "one-door" MECHANISM in article 6. Chairman of the provincial people's Committee, central cities are responsible for: 1. the decision on the application of the mechanism of "one stop shop" for the areas of work in local government levels according to the provisions of article 4 and article 5 of this regulation.
2. unified regulating procedure, the order addressed the type of work to be applied according to the "one-door" mechanism on the basis of compliance with the provisions of the law, while local deregulation enacted not necessary, troubling for organisations, citizens.
3. The provisions of time solving the type of work, fees are collected according to the provisions of the law.
Article 7. The heads of specialized agencies, the Chairman of the provincial people's Committee at district level, the President of the people's Committee of social responsibility: 1. To enact regulations of work rules and processes to transfer records, handle, process, return the parts and results; the responsibility of the relevant departments in the implementation of the "one-door" mechanism; the responsibility of the officials and public servants working in the Department and the results.
2. Listed regulations, administrative procedures, charges, fees and time to solve the type of work in the Department and the results.
3. The layout of officers, civil servants working at reception and pay results: are the officers, servants, and good qualities, have the ability to communicate with citizens and organizations. Officials and public servants working in the Department and the results have to wear the tag of officers, civil servants, stating the full name, title. On the desktop of public servants must have the table stating what type solved, for instance on the land, building, or proof of business registration.
4. The layout of the Office and results in an appropriate way, eligible work.
5. professional training and communicating to staff, civil servants are directly working in the Department and the results.
6. the form of the notice, the appropriate propagation to the organisation, the citizens know about the operation according to the mechanism of "one stop shop" locally.
Article 8. Parts and results in respective provincial administration in General, submit to the Office of General Administration.
The Department and the results at the district level in the Office of the people's Council and people's Committee at district level, the management of the Office of the people's councils and people's committees at district level.
The Department and the results are placed in the Office of the people's Council and people's Committee, subject to the level of the Management Office of the people's Council and people's Committee levels.
Article 9. Ministries, ministerial agencies, government agencies are responsible for process of hierarchical Government regulations of the work in the industry, the field for the people's Committee; specify administrative procedures in handling the work of the Organization, the citizens.
Article 10. Cost of implementing "one-door" mechanism by relevant agencies estimating, granted from the State budget.
 
Chapter III WORK PROCESSES ACCORDING to the "one-door" MECHANISM in article 11. Organization, citizens are asked to solve the work directly in contact with the Department and the results.
Article 12. Officials and public servants working in the Department and the results are responsible for considering the request, the Organization's records, citizenship: 1. Reception and written receipt record on appointments, pay the prescribed results. If the records are incomplete in accordance the instructions specific to the Organization, additional citizens, complete.
2. where the requirements of the Organization, citizens not resolved then the Guide to organizing, the citizen to the State agency having jurisdiction.

Article 13. The Department and the results are responsible for moving the Organization's profile, the citizen to the Department related functions to solve.
Article 14. The relevant departments are responsible for resolving the Organization's profile, the Population Division and the results transmitted to the competent leader, and moved to the reception and pay the results according to the specified time.
Article 15. The Department and the results get back work results and return the Organization, citizens in the correct date time, costs, fees for these jobs are earning fees as prescribed by the law.
Article 16. The case resolved profile is not the right time as a date, then the Department and the results have the responsibility to notify the Organization, citizens know the reason and date back to the time charged the result.
 
Chapter IV article 17 ENFORCEMENT TERMS. President of the people's committees of provinces and cities under central is responsible for directing and organizing the implementation of the "one-door" mechanism for provincial and district level from January 1, 2004, with respect to the level from January 1, 2005; to sum up, annual reviews, submit reports on the Interior Ministry to report from the Prime Minister.
Article 18. The Minister of the Interior, in coordination with the ministries concerned monitor and examine the implementation of this regulation.
In the process of implementing, if there are difficulties, obstacles, people's committees of provinces and cities under central timely reports on the Interior Ministry to consider, resolve./.