Decree 19/2012/nd-Cp: Regulations Sanctioning Administrative Violations In The Field Of Protecting The Rights Of Consumers

Original Language Title: Nghị định 19/2012/NĐ-CP: Quy định xử phạt vi phạm hành chính trong lĩnh vực bảo vệ quyền lợi người tiêu dùng

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THE GOVERNMENT.
Number: 19 /2012/NĐ-CP
THE SOCIALIST REPUBLIC OF VIETNAM.
Independence-Freedom-Happiness
Hanoi, March 16, 2012

DECREE

Administrative Violation Regulations in the field of consumer rights protection

________________________

Government Law Base December 25, 2001;

The Law base. B consumer rights defender November 17, 2010;

The French base. X Legal violation on 2 July 2002 and the Ordination of the Ordination, the addition of certain provisions of the Ordinal Ordination. X It ' s April 02, 2008.

At the request of the Minister of Trade;

The government issued a decree regulating the administrative violation in the field of consumer rights protection, the government said.

Chapter I

COMMON RULES

What? 1. The adjustment range

1. This decree regulates violation, form, penalty level, and jurisdiction over administrative violations in the field of consumer rights protection.

2. The administrative violation in the field of consumer rights protection is the deliberate or inadvertentionation of the individual, the agency, the organization that violates the laws of law in the field of protection of the consumer rights that are not criminals and as per the rules. The law must be executed.

3. Other administrative violations of consumer rights protection are not regulated at this Decree, which applies regulation at other decrees by the Government on the administrative violation of administrative violations in the field of state management involved in dealing with the United States. Fine.

What? 2. Subject applies

This decree applies to institutions, organizations, individuals within and outside of the country with administrative violations in the field of protection of consumer rights over the territory of Vietnam.

What? 3. Explain words

In this decree, the words below are understood as follows:

1. The personal secret of the consumer is the information that has all the following conditions:

a) A consumer personal information;

b) Have been used by consumers or organizations, other relevant individuals who apply security measures;

c) The disclosure or use of this information does not have the consent of the consumer and has the potential to adversely affect health, life, property, or other physical and mental damage to consumers.

2. The third party in providing information on goods, services to consumers is organizations, individuals organized, personalized business, services that require the provision of information on goods, services, including:

a) The organization, the business individual carrying out the service that provides information about goods, services to consumers;

b) Organization, individual business engaged in the construction of information on goods, services; and more.

c) Media owners, media services providers;

d) The organization, other individuals are required to perform the provision of information.

What? 4. The forms of administrative violation and the remediation of the consequences.

1. For each administrative violation, the organization, the individual violation must be subject to one of the following forms of punishment:

a)

b) Money.

The maximum penalty for each administrative breach in the field of consumer rights protection is 70,000,000.

2. Depending on the properties, the extent of the violation, organization, individual violation of the administrative range may also be applied to one or some of the following additional punishment forms:

a) The power to use a license, certificate of practice;

b) The confiscation of the animal, the medium used to violate the administrative.

3. In addition to the prescribed trial forms at Clause 1 and 2 This, the organization, individual violation of the administrative breach may also be imposed on one or some of the specific consequences remedied for each of the violations prescribed at Chapter II this decree.

Chapter II

VIOLATIONS IN THE FIELD OF CONSUMER RIGHTS PROTECTION, FORM AND PENALTY LEVEL.

M All right 1

BREACH OF INFORMATION WITH CONSUMERS

What? 5. Behavior violations of consumer information protection

1. Penituate from 10,000,000 to 20,000,000 in one of the following violations:

a) Not explicitly, publicly with the consumer of the purpose before the implementation of the collection operation, using consumer information;

b) Use the information of the consumer not in accordance with the purpose that informed the consumer without being agreed by the consumer;

c) Do not guarantee the safety, accurate, full of the consumer information when gathering, use, transfer;

d) Not automatically or without the measure for the consumer to update, adjust the information when the detection of the information is not correct;

Transfer of consumer information to the third party without the consent of the consumer, except for another prescribed law case.

2. Money from 20,000,000 to 30,000,000 in violation of the provisions of the provisions of Article 1 in the case of relevant information is information that belongs to the consumer's personal secret.

3. Measure remediation:

a) To destroy the infraction documents containing the information of the consumer;

b) To build necessary measures to protect consumer information safety.

What? 6. The ad behavior deception consumer

1. Money from 20,000,000 to 30,000,000 dollars on fraudulent advertising or misleading consumers about one of the following content:

a) Goods, services that organizes, individuals business goods, services provided;

b) credibility, business capacity, the ability to provide goods, services of the organization, individual business of goods, services;

c) Content, the transaction feature between consumers with the organization, the individual business of goods, services.

2. Form of additional sanctions:

The confiscation of the funeral, the medium used for administrative violation of the violation of regulations at Clause 1 Article.

3. Measure remediation:

a) to make public reclamation;

b) To fully supply, accurate information, documentation;

c) To submit to the illegal state budget illegally is due to the administrative violation of the prescribed violation of Clause 1 Article.

What? 7. The violation of the organization, the individual business in providing information about the goods, services to consumers, and services.

1. Money from 10,000,000 to 20,000,000 people to the organization, the individual business of goods, services while providing information on goods, services to consumers who perform one of the following violations:

a) Not to warn of the possibility of goods, services that have a bad effect on health, life, consumer wealth and prevarable measures;

b) Do not provide information about the ability to supply the components, substitution accessories of the goods;

c) Do not provide the manual manual; do not provide information on conditions, deadpoints, locations, warranty procedures in the case of goods, warranty services;

d) Not correctly, fully informed consumers of contract contracts, joint trading conditions before the transaction;

Concealed, incomplete supply, false, incorrect to consumers of regulatory information at Clause 1 Article 10 The Consumer Rights Protection Act.

2. Measure corrects:

To provide adequate, accurate information, documentation for the consumer to the behavior of regulations in paragraph 1 Article.

What? 8. Third-party violation behavior in the provision of information on goods, services to consumer goods and services.

1. Money from 10,000,000 to 30,000,000 partners for the organization, the individual is the third party in the provision of information of the goods, the service to the consumer making one of the following violations of the following:

a) Providing incomplete, unprecise information on goods, services provided; and more.

b) There is no evidence to prove or do not take all measures under the rule of law to test the accuracy, the full of information on the goods, services.

2. Money from 30,000,000 to $50,000,000 to the media owner, media service provider is the third party to do one of the following violations:

a) The behavior of violating regulations at this one Article;

b) There is no technical solution that prevents the vehicle from being used in the purpose of harassing consumers;

c) Allow the organization, the individual business of goods, services to use vehicles, services that they manage to harass consumers.

3. Additional execution form:

a) The confiscation of the burial, the medium used to violate administrative behavior on the behavior of regulations in paragraph 2;

b) Title of use of a license, certificate of practice from 3 months to 12 months for a prescribed violation behavior at Clause 1 and 2 This in the case of multiple breaches or resins.

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VIOLATIONS OF THE CONTRACT OF COMMUNICATION WITH CONSUMERS AND JOINT TRADING CONDITIONS.

What? 9. Behavior violation contract with consumer

1. Penituate from 10,000,000 to 20,000,000 in one of the following violations:

a) Sign a contract with the consumer with the form, the contract language does not follow the rules of the law;

b) Do not allow consumers to consider the entire contract before the conjunction in the case of contract delivery by electronic means.

2. Measure corrects:

Forcing the contract to adjust the contract by law to the violation of the specified breach at the Point of One Article.

What? 10. Behavior infringes on the form of a sample contract, joint transaction conditions

1. Money from 10,000,000 coins to 20,000,000 partners, individuals use a sample contract, joint transaction conditions in transactions with consumers in violation of one of the following content:

a) the size is less than 12;

b) A contract language is not a Vietnamese language, except for the case of other agreements or other regulated legislation;

c) The paper background and the ink color represent a sample-based contract, the general transaction conditions are not contrastable.

2. Measure corrects:

The correct implementation of the form on the form of a contract contract, the general transaction conditions for the conduct of the breach specified in Clause 1 Article.

What? 11. Behavior violation of contract registration by pattern, joint transaction conditions and

1. Money from 50,000,000 to $70,000,000 for one of the following violations:

a) Not registered or unregistered to a template contract, joint transaction conditions with the state governing body have jurisdiction over the protection of consumer rights according to the regulation;

b) Do not inform consumers of changing contract contracts, joint transaction conditions.

2. Measure corrects:

a) to register, register for a contract by template, joint transaction conditions for violation of regulatory behavior at the Point of One Article;

b) To inform consumers of changing the contract according to the template, the common transaction conditions for the violation of the regulations stipulate at the point b 1 This Article.

What? 12. Behavior violation of contract implementation

1. Money from 10,000,000 to 20,000,000 people to the organization, the individual business individual, the service performs one of the following violations:

a) Not to save the contract according to the associated pattern until the contract expires;

b) Do not grant a consumer copy of the contract in the case of a consumer-held contract that is lost or damaged.

2. Penitentiated from 20,000,000 to 30,000,000 to the organization, the individual business individual, the service does not implement the required state agency ' s request for the cancellation or modification of the contract by a violation of the law on the protection of rights. consumer advantage or contrary to the general principle of contract delivery.

3. Measure remediation:

The implementation of the regulations on the retention and granting of a contract copy is specified for the behavior of the specified violation at Clause 1 Article.

What? 13. violations of the implementation of joint transaction conditions

1. Money from 10,000,000 to 20,000,000 people to the organization, individual business individuals, services using joint transaction conditions performed one of the following violations of the following:

a) Not publicly announced the joint transaction conditions before the transaction with the consumer;

b) General transaction conditions do not specify either the time of application or not listed at the benefit site at the transaction site so that the consumer can see.

2. Penitentiated from 20,000,000 to 30,000,000 in partnership with the organization, the individual business, the service does not implement the required state agency ' s request for the cancellation or amendment of the joint transaction conditions violation of the right to protect the rights. consumer advantage or contrary to the general principle of contract delivery.

3. Measure remediation:

a) To publicly declare joint transaction conditions on the behavior of regulations at the Point of One Article.

b) The timing of the timing of the common transaction conditions or the binding of the joint transaction conditions at the benefit site to the consumer can be seen for the behavior of the regulations specified at the site of B 1 This Article;

c) Forcing the cancellation or modification of joint transaction conditions on the behavior of the regulations stipulated at paragraph 2 This.

What? 14. The contract of contract delivery, joint transaction conditions with the consumer whose provision is not in effect.

1. Money from 10,000,000 to 30,000,000 dollars for the organization, individual business personality, contract delivery service with the consumer whose provision is not in effect under the provisions of the Consumer Rights Protection Act.

2. Money from 30,000,000 to a 50,000,000 contract with a violation of the stipulation in Clause 1 Article in case of a contract contract is a contract contract, joint transaction conditions.

3. fines of $50,000,000 to $70,000,000 in violation of the provisions of Article 2 in the case of violation of the violation carried out of 2 provinces, cities or cities.

4. Measure corrects:

a) To re-sign or regulate contract content, joint transaction conditions have been entrusted;

b) Accused in the illegal state budget is available due to administrative violations of the prescribed violation of Clause 1, 2 and 3 This.

M All right 3

VIOLATION OF SEVERAL OTHER TYPES OF CONTRACTS

What? 15. Behavior violation of remote contract contracts

1. Money from 10,000,000 to 20,000,000 partners to the organization, the individual business, the service while delivering a remote contract with the consumer who does one of the following violations:

a) Not fully provided, clearly the information according to the regulations;

b) Do not refund the money in the 30-day period since the consumer date of the unilateral declaration of termination of the contract that the contract has traded or does not pay for the slow payment paid to the specified consumer.

2. Measure corrects:

a) To fully supply, clear information, documentation for the behavior of regulations stipulated at the point of paragraph 1 This Article;

b) The refund of the money to the extent of the violation specified at the point b 1 Article.

What? 16. Behavial behavior on contract provision for continuous service

1. Money from 10,000,000 to 20,000,000 partners with the organization, the business individual provides a continuous service to the consumer who does one of the following violations of the following:

a) Not fully provided, clearly the information according to the regulations;

b) Do not sign a written contract or do not provide consumers with a contract;

c) Required consumers to pay the money before the service is provided to the consumer, except where the parties have other agreements;

d) No prior notice to consumers of the delay is 3 working days prior to the day of cessation of service provision in case of repair, maintenance or other cause, except for any other prescribed resistance or legislation;

There is no time to check, resolve in the case of the consumer announcing the incident or complaint about the quality of the service;

e) The unilateral termination of the contract, stop providing services without the correct reason;

g) reject or interfere with the consumer termination of the contract to provide services by law;

h) forcing consumers to pay the costs of the unusable service part.

2. Measure corrects:

a) To fully supply, clear information, documentation for the behavior of regulations stipulated at the point of paragraph 1 This Article;

b) Accused the signing of a written contract or to provide a copy of the contract for the consumer to the specified violation behavior at the point b 1 This Article;

c) Forcing the refund on the behavior of regulations specified at the point c and paragraph 1 This Article;

d) To continue to provide services to the behavior of regulations specified at the Point of One Article;

Forcing an end to a violation of the specified breach at the point of Article 1 This Article.

What? 17. Behavior violation of doorman sales contract

1. Money from 10,000,000 to 20,000,000 people to the organization, the business individual takes the door to do one of the following violations:

a) The doorman seller does not introduce the name of the organization, the business individual, the number of telephone contacts, addresses, headquarters, facility addresses responsible for the offer of contract delivery;

b) The doorman of the doorman intentionally exposed to the consumer to offer the contract to the contract in case the consumer refused;

c) Resigns the consumer to withdraw the transaction in case the consumer sends a notice of notification of the withdrawal of the transaction in a 3-day period of work since the date of the contract signing;

d) Force the consumer to pay or perform other obligations under contract before the end of the 3-day period of work since the date of the contract signing, except for other regulated law cases;

Deny responsibility for doorman activity in the event that the person is detrimental to the consumer.

2. Measure corrects:

a) To provide sufficient information, documents to the behavior of violating regulations at the Point of One Article;

b) The termination of the violation of the violation of the specified violation behavior at point b, c, and d 1 Article;

c) is responsible for the operation of the doordoorman to the behavior of the specified breach at the Point 1 clause.

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VIOLATIONS OF THE PROTECTION OF GOODS AND VIOLATIONS OF LIABILITY FOR GOODS WITH DISABILITIES.

What? 18. Behavior violations of the responsibility for the protection of goods, accessories, accessories

1. Penitally from 5,000,000 to 10,000,000 partners, the individual business is responsible for the protection of goods, conditions, accessories when violating one of the following obligations:

a) There is no provision for the recipient of the warranty reception paper, which records the time and conditions of carrying out warranty;

b) Do not provide consumers with goods, conditions, similar accessories for temporary use or no other form of settlement accepted by the consumer during the warranty period;

c) No change of goods, conditions, similar new accessories or the recovery of goods, conditions, accessories, and repayment of money to consumers in the event of the expiration of the warranty period without repair or failure to repair;

d) Not in exchange for goods, conditions, similar new accessories or the return of goods and return money to consumers in the event that carried out the warranty of goods, conditions, accessories from 03 times or more during the warranty period that still failed to rectify. It is

not paying the cost of repairs, shipping of goods, priests, accessories to the warranty and from the warranty site to the residence of the consumer;

e) deny responsibility for the maintenance of goods, components, accessories for consumers in the event that authorized the organization, the other individual to carry out the warranty.

2. Penituation from 10,000,000 to 20,000,000 to one of the stipulated violations of Article 1 in the case of goods, conditions, related accessories, from over 20,000,000 to 50,000,000.

3. Money from 20,000,000 to 30,000,000 to one of the rules of violation of Article 1 in the case of goods, accessories, relevant accessories from over 50,000,000 to 100,000,000.

4. Money from 30,000,000 to $40,000,000 to one of the rules of violation of Article 1 in the case of goods, accessories, relevant accessories from over 100,000,000 to $500,000,000.

5. Money from 40,000,000 to 50,000,000 to one of the rules of violation of Article 1 in the case of goods, accessories, relevant accessories ranging from over $500,000,000 to 1 billion copper.

6. fines from 50,000,000 to 60,000,000 to one of the stipulated violations at Clause 1 Article in the case of goods, accessories, relevant accessories ranging from over 1 billion copper to 2 billion copper.

7. Money range from 60,000,000 to $70,000,000 to one of the stipulated violations at Clause 1 This Article in the case of goods, accessories, related accessories is worth over 2 billion copper.

8. Measure corrects:

Obligate fulfills the warranty obligation by committing or prescribed by law to the behavior of regulations in Clause 1, 2, 3, 4, 5, 6, and 7 This.

What? 19. Behavior violations of the responsibility for the recovery of goods with disabilities

1. Money from 10,000,000 to 30,000,000 dollars for the organization, the individual produces, importing the goods to perform one of the following violations:

a) Not to conduct the necessary measures to stop the supply of goods with a disability in the market;

b) It is not true that the proper recall of goods with a content disability has either publicly announced or does not pay the costs that arise during the recovery process.

2. Money from 30,000,000 to a 50,000,000 contract for the organization, the individual producing, importing the goods to perform one of the following violations:

a) Not publicly informed of the goods of disability and the recovery of that commodity according to the regulation;

b) Do not report the results of the recovery of goods with defects to the state governing body for the protection of consumer rights by regulation at Clause 4 Article 22 The Consumer Rights Protection Act.

3. Measure remediation:

a) To repair or revoking the goods with a disability to the behavior of regulations in paragraph 1 This Article;

b) Accused public notice or to force a report by law on the behavior of regulations in paragraph 2 of this.

M All right 5

VIOLATION OF OTHER CONSUMER RIGHTS PROTECTION LAWS

What? 20. Personal violations of independent commercial activity individuals, often not business regioners, are required.

1. Police charges or fines of between 500,000 and 1,000,000 dollars for individual commercial activity individuals, frequently not a business register that does one of the following violations:

a) Not to guarantee the quality, quantity, use, food safety of the goods, services that he provides to the specified consumer;

b) Provides consumers of goods, services that are prohibited from business, business restrictions, and goods, other services are not business under the rule of law;

c) Not properly provided, fully informed of the goods, services that they provide to consumers by the rule of law on the protection of consumer rights, laws on trade and other laws are relevant;

d) Do not return goods or do not return the money to the consumer and return the goods in the case of the goods provided by the supply without ensuring the quality, quantity, which is as used as the information provided.

2. Penituation of 1,000,000 to 2,000,000 partners for one of the violations of regulation at Clause 1 Article in the case of goods, the related service is worth over 2,000,000.

3. Measure remediation:

a) The correct implementation of the law on the conduct of the statute stipulated at the point a and the Article 1 This Article;

b) To fully supply, clear information, documentation for violation of regulatory behavior at Point 1 This Article;

c) To implement the obligation to return the goods or return the goods and return goods to the behavior of the regulations specified at the point of Article 1 This Article.

What? 21. Behavial behavior provides transaction evidence.

1. Penituation from 5,000,000 to 10,000,000 in partnership with the organization, the individual business individual, the service performs one of the following violations:

a) No provision for the consumer of invoices or testimonies, documents related to the transaction in accordance with the rule of law or at the request of the consumer;

b) Do not allow consumers to access, load, save, and print invoices, certificates, documents in the case of an electronic media transaction.

2. Measure corrects:

a) To provide a full bill of invoice, certificate, document related to transaction for violation of regulation at Point 1 This Article;

b) Force consumers to access, load, store, and print invoices, certificates, documents on the behavior of regulations specified at Point 1 This Article.

What? 22. Consumer harassment Behavior

1. Money from 10,000,000 to 20,000,000 people to the organization, the individual business individual, the service performs one of the following violations:

a) Quit the consumer problem through the marketing of goods, the left service with the will of the consumer from 02 times or more;

b) There is a cause of obstruction, affecting work, normal life of the consumer.

2. Form of additional sanctions:

The confiscation of the funeral, the medium used to carry out administrative violations on the behavior of regulations stipulated at 1 Article.

What? 23. Behavior coervate consumer

1. Money from 10,000,000 to 30,000,000 dollars for the organization, the individual business, the service that forces consumers through the execution of one of the following violations:

a) Using force, threatening to use force or other measures to damage health, honor, prestige, dignity, consumer assets to force the transaction;

b) Use the difficult circumstances of the consumer or the use of natural disasters, the epidemic to force the transaction.

2. Form of additional sanctions:

The confiscation of the funeral, the medium used for administrative violation of the violation of regulations at Clause 1 Article.

3. Measure remediation:

Forced to submit to the illegal state budget is due to the administrative violation of the alleged violation of the clause in Clause 1 Article.

What? 24. Other regulation of regulation on transactions with customers and consumers.

For violations of the regulation of transactions with customers and other consumers, the processing of the implementation pursues to Article 27 of the number of transactions. 06 /2008/NĐ-CP 16 January 2008 of the Government of the Government of the United States Regulation of Administrative Infringement in Commercial Operations.

What? 25. Chemical business behavior, non-guarantee service

1. Organization, individual business business, services do not guarantee the quality of human rights violations is subject to regulation at the Periodic Decree No. 1. 54 /2009/NĐ-CP June 5, 2009 the Government provides for administrative sanctions in the field of standards, measurement, and quality of products, commodities.

2. Money from 50,000,000 to $70,000,000 in violation of the prescribed violation at Clause 1 Article in the following circumstances:

a) Use the difficult circumstances of consumers or the advantage of natural disasters, epidemics to provide goods, services that do not guarantee quality;

b) The business of goods, services do not guarantee the quality of damage or threats that damages the lives, health, assets of consumers.

3. Additional execution form:

Confiscation of the evidence, the vehicle is used to carry out administrative violations on the behavior of regulations in Clause 1 and 2.

4. Measure corrects:

a) Forcing the recovery of non-reassuring goods to the conduct of the regulations specified in Clause 1 and 2 This;

b) Accused in the illegal state budget is available due to administrative violations of the prescribed violation of Clause 1 and 2 This.

What? 26. Behavior does not implement the requirements of the state governing body protection of consumer rights and rights.

1. Penitentiated from $5,000,000 to 10,000,000 in partnership with the organization, individual business, services, social organizations, unresolved, or no information, evidence at the request of the state governing body for the protection of consumer rights. Used.

2. Measure corrects:

Force the program or to provide sufficient information, documents to the behavior of regulations specified at 1 Article.

Chapter III

THE AUTHORITY SANCTIONS THE ADMINISTRATIVE BREACH IN THE FIELD OF CONSUMER RIGHTS PROTECTION.

What? 27. Authority of the Director of Competition Management

The Director of the Composition of Composition Management has the following jurisdiction:

1. Police.

2. Money to $70,000,000;

3. The title of license, certificate authority.

4. Funeral confiscation, media used for administrative breach.

5. Apply the remediation measures stipulated at Chapter II this decree.

What? 28. The jurisdiction of the Chair of the People ' s Committee

1. The Chair of the Committee on the Social People ' s Committee has the following jurisdiction:

a)

b)

c) The confiscation of the funeral, the medium used for the breach of the administrative order, is worth up to 2,000,000;

d) Apply the effective remediation measures at this Decree Act.

2. The chairman of the District People ' s Committee has the following jurisdiction:

a)

b)

c) The authority to use the license, certificate of practice of jurisdiction;

d) The confiscation of the funeral, the medium used to violate administrative;

It applies the applicable consequences of this decree.

3. The chairman of the Provincial People ' s Provincial Committee has the following jurisdiction:

a)

b)

c) The authority to use the license, certificate of practice of jurisdiction;

d) The confiscation of the funeral, the medium used to violate administrative;

It applies the applicable consequences of this decree.

What? 29. The jurisdiction of the market management force

1. Market Control is enforcement of the right job:

a)

b) Free to $200,000.

2. The Mayor of the Market Management Team has the following jurisdiction:

a)

b)

c) The confiscation of the funeral, the means used for the breach, is worth $30,000,000;

d) Apply the effective remediation measures at this Decree Act.

3. The Mayor of the Market Management Bureau has the following jurisdiction:

a)

b)

c) The authority to use the license, certificate of practice of jurisdiction;

d) The confiscation of the funeral, the medium used to violate administrative;

It applies the applicable consequences of this decree.

What? 30. The authority to sanctiate administrative violations in the field of consumer rights protection of other agencies.

The People ' s Public Security Agency, Border Guard, Marine Police, Customs, Taxation Authority, Department of Experts and other agencies have the right to sanctimontiate administrative violations in the field of protection of consumer rights according to regulatory authority. In France, the executive order of administrative violations in 2002 and the Ordinal Ordination of France, added some of the provisions of the Executive Order of the Administrative breach in 2008.

What? 31. Set up the administrative breach in the field of consumer rights protection.

1, When the administrative breach is found in the field of consumer rights protection, the competent authority is in the process of having to promptly compile.

The person with the authority to compile the administrative breach in the field of consumer rights protection is: who has the authority to punish administrative violations in the field of protection of consumer rights; cadres, civil officials belonging to state regulatory agencies of the country. The right to protect the rights of consumers who are on duty, the service is assigned to the protection of consumer rights.

2. The establishment of the administrative breach in the field of protection of consumer rights complying in accordance with regulation at Article 55 of the Administrative breach of the Administrative violation in 2002 and Article 22 of the Digital Decree 128 /2008/NĐ-CP December 16, 2008 by the Government of the United States detailed the implementation of several provisions of the 2002 Executive Order of the Administrative Disposal Ordinance and the Ordinal Ordinal Ordination, which added some of the provisions of the Executive Order of the Administrative breach in 2008.

3. The finished border must be delivered to the organization, personally violating a copy. If the border is due to a person without the authority to be executed or the case beyond the jurisdiction of the editor in the 3-day period of work, since the date of the administrative violation of the administrative breach, the editor must submit a copyright violation of the administrative breach. (the original) and the entire document, the filing is linked to the violation of the person with the jurisdiction to conduct the punishment.

What? 32. The compiled pattern, the decision template used in the administrative violation penalty in the field of consumer rights protection.

The executive with this decree is the Annex of the compiled samples, the decision model for use in the administrative violation of the field of consumer rights protection.

Chapter IV

EXECUTION CLAUSE

What? 33.

This decree has been in effect since 1 May 2012.

What? 34.

1. The Minister of Industry is responsible for the implementation of this decree.

2. The ministers, the chief of the government, the Head of the Government, the Chairman of the Government, the Chairman of the Provincial People's Committee, the Central City of the Central Committee, is responsible for the implementation of this decree.

TM. THE GOVERNMENT.

Prime Minister

(signed)

Dao Dung