LAW.

Relay n

______

The Constitution of the Socialist Republic of Vietnam.

Congress enacted the Law on the Public.

Chapter I

COMMON RULES

What? 1. The adjustment range

1. This law rules on the responsibility of the citizens; the rights and obligations of the person to the complaint, denouncing, the petition, the reflection; the organisation of the activities of the citizens at the Headquarters of the People, the public reception of the agency, the organization, the unit and the security conditions. It's for civil service.

2. The next representative of the agency, the organization to the complaint, the petition, the reflection, the foreign contact to the complaint, denounce, the petition, the reflection is made as to the citizens ' reception.

What? 2. Explain the word

In this Law, the words below are understood as follows:

1. Take over the people. is the agency, the organization, the unit, the individual stipulated at Article 4 of this Law welcomed to listen, take on the complaint, denounce, the petition, the reflection of the citizens; explain, guide to citizens on the implementation of the complaint, denounce, petition, reflection. The rules of the law.

Citizens include regular citizens, regular citizens, and public recepts.

2. Petition, reflection is that citizens provide information, presentation of opinions, aspirations, to propose solutions to the agency, organization, unit, individuals with authority on matters related to the implementation of the initiative, the road, policy, law, governance, and governance. The areas of social life are the responsibility of the agency, the organization, the unit, the individual.

3. Civic reception. which includes the Civil Service Headquarters, the local community destination or other workplace due to the agency, the organization, the unit that is responsible for the deployment of citizens and must be informed publicly or informed of the next person.

What? 3. Civil Marketing Principles

1. The reception of the citizens must be conducted at the civic reception of the agency, the organization, the unit.

2. The reception of the people must ensure public, democratic, timely; simple, convenient procedure; to keep secret and guarantee the safety of the whistleblot in accordance with the rule of law; objective assurance, equality, non-discrimination while taking over citizens.

3. Respect, facilitalization of the citizens who carry out the complaint, denouncing, petit, reflecting on the rule of law.

What? 4. Civil Responsibility

1. State agencies that are responsible for organizing the citizens include:

a) Government;

b) the ministry, the equal body; the sum and the equivalent organization; the bureau;

c) Committee of the People's Committee;

d) The professional body of the Provincial People ' s Committee, the central city of the central city; the professional body of the district, county, town, city of the province;

The organs of Congress;

e) People's council of the ranks;

g) People 's court, the People' s Homicide Institute, State Audit.

2. Member of the National Assembly, the delegate of the People's Assembly, which is responsible for taking over citizens according to the provisions of this Law and other laws of law that are relevant.

3. Within the functional range, its mandate, its powers, the political organization, the National Front Committee of Vietnam, the political-social organization, the government agency, the public career unit that organizes the marketing of citizens in accordance with the requirement, the scale, the nature. Agency, organization, unit.

Based on the regulation of this Law, the central body of the political organization, the National Front Committee of Vietnam, the political-social organization that regulates citizens within the agency, the organization of its system; the government that regulates the continuation of the government. They ' re in government agencies, industrial units.

What? 5. Population Marketing Management

1. The United Government governs the state for public recepalization; directly managing the citizens of state administrative agencies in the central and local areas.

The Government inspector is responsible to the Government to implement state management of public access.

The ministries, peer-to-peer agencies, the People ' s Committee on the Executive Committee of the Public Administration of Public Affairs within the scope of their duties, their powers.

2. The Standing Committee of the National Assembly is responsible for directing, conditioning, coordinating the organization of the activities of the citizens of the National Assembly, the National Assembly.

The Supreme People 's Court, the Supreme People' s Examination Institute, the State Auditor in the scope of the mandate, its powers are responsible for organizing and managing the citizens of the People ' s Court of Grants, the Institute of Human Rights Inspects, units of the government. State audit.

The regulatory bodies at this clause are responsible for the term of the summup and the announcement of the results of the organisation of the citizens within the management scope of the government's body for the Government to sum up the National Assembly report.

What? 6. Serious offenses

1. Trouble trouble, noise book or obstruction of person to complaint, denounce, petition, reflection.

2. The lack of responsibility in the reception of the population; discharges or falmiing information, documents issued by the complaint, denouncing, petit, reflection of the supply.

3. discriminated against the population.

4. Use of the right to complain, denounce, petition, reflection to cause disturbing public order.

5. distorts, slander, damage to the agency, organization, unit, individual.

6. Dune, insult the agency, organization, unit, citizen ' s next, the execs of the business.

7. Aging, coercated, enticing, enticing, procrastation of people focusing on people in public places.

8. Violation of other regulations in the internal, process of civic reception.

Chapter II

HUMAN RIGHTS AND OBLIGATIONS TO THE COMPLAINT, DENOUNCING, PETIT,

REFLECTION; THE RESPONSIBILITY OF THE CITIZEN

What? 7. The rights and obligations of the person to the complaint, denounce, petition, reflection

1. When it comes to the citizen ' s reception, the complaint, the denouncing, the petition, reflects the following rights:

a) Presentation of the content of complaint, denouncing, petitions, reflection;

b) instructed, explaining the content associated with the complaint, denouncing, the petition, the reflection;

c), and concerning the acts of the law of the citizens of the people,

d) Take notice of the reception, the results of the handling of the complaint, denouncing, petit, reflection;

The case of the complaint, the denouncing, the petition, which is not used in fluent Vietnamese is the right to use the translator;

e) Other rights under the rule of law on the complaint, denouncing.

2. When it comes to the citizens ' reception, the complaint, the denouncing, the petition, reflects the following obligations:

a) clarify their name, address or document appearance, the authorization paper (if any);

b) There is a right attitude, respect for the people of the citizens;

c) The honest presentation of the matter, providing information, documents relating to the content of complaints, denuces, petitions, reflection; signs or points of confirmation that the presentation content has been recorded by the people of the citizens;

d) strict acceptance of the citizens and guide of the citizens;

The case, the petition, the petition, the petition, reflects on a content that must be sent to represent the contents of the complaint, denouncing, the petition, the reflection;

e) Response to the law of the content of the complaint, the charge.

What? 8. People ' s Reception

1. When a citizen continues, the citizen of the citizen must secure the uniform, with a public ID, an official or a prescribed badge.

2. Ask for a person to complain, denounce, petition, reflect on their name, address or appearance of a discretionary document, the authorization paper (if any); the explicit or explicit presentation of the complaint, denouncing, petit, reflection; providing information, documents needed. It ' s about taking over, taking care of the job.

3. There is a standing attitude, respect for citizens, listening, receiving a complaint, denouncing, petition, reflection or fully documented, accurate content that the person to the complaint, denouncing, petit, reflecting on the presentation.

4. Explain, guide to the person to the complaint, denounce, petition, reflection of the initiative, the road, the policy, the law, the conclusion, the decision to address the law enforcement of the competent authorities; instruct the complaint, denounce, petition, reflects on the right organ or the person with the authority to resolve.

5. Direct treatment or classification, invoking, persons with authority to handle complaints, denouncing, petitions, reflection; notice of outcome of complaint processing, denouncing, petition, reflection on citizens.

6. Ask for an intransignor violation of citizens to terminate violations; in the case of necessity, the editor of the violation and request of the authorities to handle the provisions of the law.

What? 9. The cases are denied citizenship.

The people next to the citizens are denied access to the citizens in the following cases:

1. People in a state of intoxication due to the use of stimulants, people with mental illness or another disease that departs their cognitive abilities or ability to control their behavior;

2. The person with threats, insulting the agency, the organization, the unit, the citizen ' s next, the execs of the public or other acts of breach of the public domain;

3. The complaint, the denouncing of the case that addressed the right policy, the law, was examined by the state authority, sweeping, and informed by writing and having been followed, explained, instructed but still deliberately lodged, denouncing;

4. Other cases by the rule of law.

Chapter III

NEXT TO THE CITIZENS AT THE HEADQUARTERS OF CITIZENS IN CENTRAL CHINA, THE HEADQUARTERS OF THE PROVINCIAL COMMUNITY,

THE HEADQUARTERS OF THE COUNTY CIVIL SOCIETY; THE RECEPTION OF CITIZENS AT THE TOWNSHIP LEVEL

What? 10. Civil Service Headquarters

1. The civic headquarters is a place for citizens to directly address the complaint, denounce, petition, reflection with party leader, central state or party leader, local authorities; there are representatives of some of the agencies, organizations in the central or local. to join the regular citizen and the place to lead the Party, the central state or the local directly to the citizens in the necessary circumstances.

2. People's headquarters include:

a) Headquarters in the central city;

b) The colonial headquarters in the province, the central to central city (later known as the Provincial Civil Service Headquarters);

c) The headquarters of citizens in the county, district, city, town, and town (later collectively known as District Civil Service Headquarters).

3. The citizen committee is set up to directly manage the Citizenship Headquarters at each level; in coordination with the agency representative, the organan organization, which exercises regular citizens at the National Headquarters and the implementation of the duties, the following powers. Here:

a) The organization of the reception of the people to the complaint, denouncing, petit, reflection at the Headquarters of the People;

b) Explain, instructs citizens to carry out the complaint, denounce, petition, reflection in accordance with the rule of law;

c) Classification, process of a complaint, denounce, petition, reflection received at the Civil Service Headquarters; implementing the transfer of the complaint, denouncing, petit, reflection has been accepted but not within the scope, the agency ' s handling responsibility, the organization. participate in regular citizens at the Headquarters of the People;

d) Track, the chief of the agency, the organization, the unit with the authority to process, respond to the settlement of the complaint, denouncing, the petition, the reflection that the Board of citizens has moved to;

Combine the situation, the results of public relations at the Headquarters of the People; report periodically and break with the agency, the organization has jurisdiction.

4. The agency, the organization to take on citizens at the Headquarters of the People's Citizenship Headquarters, is responsible for the participation of a regular citizen's reception to take over complaints, denouncing, petit, reflecting on the responsibility of the agency, the organization. I'm at the People's Headquarters.

5. The government regulates the mandate, powers, organizational structure of the citizens ' departments; the layout of the facilities of the Civil Service Headquarters; the statute of coordination of the activities of the citizens at the Headquarters of the People.

What? 11. Take on citizens at the headquarters of the citizens in central

1. The headquarters of citizens in the centre are located in Hanoi and Ho Chi Minh City, which is a public destination for complaints, denouncing, petitions, reflecting on the central agencies of the party, the President of the country, the agencies of the National Assembly, the Government.

2. The Central Committee of the Central Committee of the Government Inspects, which is directly responsible for administing the headquarters of the citizens in the centre.

3. Party Central Office, Central Audit Committee, Central Committee of the Central Committee, Office of the President of the Water, Government Office, Committee of the Standing Committee of the Standing Committee of the National Assembly to coordinate with the Central Committee of the Central Committee to carry out the reception. It ' s a regular citizen at the Headquarters in the Central Committee.

4. The scope of the reception, which handles the complaint, denounce, the petition, reflects at the Central Civil Service Headquarters made by the following regulation:

a) Representative of the Central Office of the Party reception, handling the petition, reflecting on the initiative, the path, the party policy; reception, the handling of the complaint, denouncing the party building work and other matters of duty, the powers of the central parties. I mean, except for the rules of the b and point of this.

b) Representative of the Central Inspecjury Commission, which handles the petition, reflects on the function, the mandate, the powers of the Party Audit Committee; take on, handle complaints, denounce issues related to party discipline, matter of staff, party, on the internal activities of the Central Committee of the Central Committee.

c) The Central Committee of the Central Committee of the Central Committee of the Central Committee of the Central Committee of the Central Committee of the Central Committee of the Central Committee of the Central Committee of the Central Committee of the Central Committee of the Central Committee of the Central Committee of the United States of the Central Committee of the Central Committee of the Central Committee of the Central Committee of the Central Committee of the Central Committee of the Central Committee of the Cabinet

d) The voluntary committee of the Standing Committee of the National Assembly receives, the handling of the complaint, denouncing, the petition, which reflects to the Speaker of the National Assembly, the agencies of the National Assembly;

The Office of the President of the United Kingdom receives, handling complaints, denouncing, petitions, reflection related to functions, duties, powers of the President;

e) The Office of the Office of Government reception, the handling of the complaint, denouncing, the petition, the reflection regarding the initiative, the policy, the Government ' s decision, the Prime Minister, to the responsibility of many, many industries;

g) Central citizens to accept, plead the complaint, denounce, petition, reflect no specified content at points a, b, c, d, e, and e.

5. General Inspector of Government, Chairman of the Office of the Government directly to the citizens at the Headquarters of Public Affairs at least 1 days for 1 month and the implementation of a public reception in the prescribed cases at the Article 3 Article 18 of the Law.

6. General Inspector General of Government regulates the civil rights to the citizens at the Headquarters of the People's Public Headquarters in the central part of the country.

What? 12. Contact the residents at Provincial Civil Service Headquarters

1. The provincial civil service headquarters are held in each province, the central city of the central city, which is a public place for the people to complain, denounce, petition, reflect with the Provincial Committee, the Committee (later called the Provincial Committee), the Congress of Congress, the People's Assembly, the Committee. The people of the provincial community.

2. The provincial community is established by the Provincial People's Committee, which belongs to the Office of the Provincial People's Committee, led by a Deputy Chief of Staff, directly responsible for the management of the Provincial Public Administration Headquarters.

3. Office of the Provincial Office, the Provincial Committee of the Provincial Committee, the Provincial Cabinet Office, the Office of the National Assembly and the Provincial People's Assembly to represent jointly with the Provincial People's Marketing Committee to carry out regular citizens at the Civil Service Headquarters. All right.

4. The scope of the reception, which handles the complaint, denounce, the petition, reflects at the Provincial Civil Service Headquarters are made in accordance with the following regulation:

a) Representative Office of the Provincial Office of the Receiving Office, the handling of the petition, reflects on the initiative, the path, the policy of the Party; reception, the handling of the complaint, the denouncing of the party building and other matters of the mandate, the powers of the province;

b) Representative of the Committee for the Provincial Inspection to accept, process the petition, reflect regarding the function, the mandate, the powers of the Committee to examine its Party and subordinate; receive, handle the complaint, denounce the issues related to the party discipline, the dignity. The staff, the party, is active in the internal affairs party of the Office of the Provincial Committee.

c) The Provincial Committee of the Ministry of Internal Affairs receives, the handling of the petition, the reflection regarding the function, the mandate, the powers of the Provincial Cabinet Board; reception, the handling of the complaint, denouncing the field of internal and anti-corruption under the jurisdiction of the Board. Department of the Provincial Government;

d) Representative of the Congressional Office of the National Assembly and the People 's Assembly next to the complaint, denouncing, petit, reflecting on the National Assembly of the National Assembly of the National Assembly, with the Provincial People' s Council regarding the implementation of the mission. The power of the assembly, the council of the people,

The provincial citizens to accept, plead the complaint, denounce, petition, reflect regarding the responsibility of the People 's Committee, the Chairman of the Provincial People' s Committee, the issues that need to report the chairman of the Provincial People ' s Committee for the opinion of the direction; on the subject. Zhang, the decision of the Provincial People ' s Committee and the complaints, denuces, petitions, reflects not in the prescribed content at points a, b, c and d this paragraph.

5. Chairperson of the People's Committee directly directly to the citizens at the Headquarters of the Provincial Citizenship Office at least 1 days in 1 month and the implementation of a public reception in the stipulated cases at paragraph 3 Article 18 of the Law.

6. Chairman of the Provincial Committee of the Provincial People's Department of Public Affairs at the Provincial Civil Service Headquarters.

What? 13. Marketing at the District Civil Service Headquarters

1. The district-level municipal office is established in each district, district, town, provincial city, which is a destination for citizens to complain, denounce, petition, reflection with the District of Commissioners, District of Commissioners, Members of the Committee (later called the District of Commissioners), the Council of the People, The People's Committee of the District.

2. The district population is established by the Committee of the People's Assembly, which is subordinate to the Office of the People's Assembly and the District People's Committee, led by a Deputy Office Deputy Chief of Staff, directly responsible for the management of the District Civil Service.

3. Office of the District of the District Committee, the District Committee for the Commission to inspect the joint representative committee of the General Public Affairs Committee to carry out a regular citizen's reception at the District Civil Service Headquarters.

4. The scope of the reception, which handles the complaint, denounce, the petition, reflects at the District Civil Service Headquarters are carried out by the following regulation:

a) Representative Office of the District of the Committee to receive, handle the petition, reflect on the initiative, the path, the Party policy; reception, the handling of the complaint, the report of the Party building under the jurisdiction of the District of the Commissioner;

b) Representative of the Committee for the Committee of the Committee to accept, process the petition, reflect on matters relating to the function, duties, powers of the District Party Audit Committee and subordination; take, take care of the complaint, denounce the matters related to the discipline. The party, the cadres, the party, on the internal organization of the party organization under the jurisdiction of the Committee for the Commissioners Inspection;

c) Board of accepted district citizens, which handles complaints, denuces, petitions, reflect on the content involved in the implementation of the mandate, the powers of the District People's Assembly; the responsibility of the People 's Commission, the Chairman of the District People' s Committee, The issues that require the Chairman of the Committee of the People's Committee for the District of the District for the initiative to direct; on the initiative, the decision of the Committee of the People's Committee of the District and the complaints, denouncing, the petition, which is not part of the specified content at the point of a and point b.

5. Chairperson of the Committee of the People's Committee directly directly to the citizens at the Residential Reception Office for at least 2 days in 1 month and the implementation of a public reception in the prescribed cases at paragraph 3 Article 18 of the Law.

6. Chairperson of the Committee of the People's Committee of the Arrondissement of the Arrondissement of the Arrondissement of the Arrondissement.

What? 14. The mandate, the powers of the Head of the Civil War

1. Management, which operates at the Citizenship Headquarters; operates, evaluating the implementation of the mission of the citizens of the agency, the organization to take on regular citizens at the Civil Service Headquarters.

2. The public division performs regular public access at the Civil Service Headquarters.

3. Host, in coordination with the agency representative, the organization to participate in regular citizens at the National and Public Service Headquarters, the other related organization preparing for the leader of the Party agency, the state in the central, provincial, district level, the Congress delegate, the delegate. Citizens of the People's Public.

4. Request or recommend the agency, the organization, the relevant unit who is responsible for the Civil Reception Headquarters to coordinate citizen engagement when there is complex incident or in the case of other necessity.

5. Request or recommend the agency, the organization, the unit, who has the authority to handle the person with a violation of the law of public, internal, and public access.

What? 15. Public reception in township, ward, town

1. The reception of the citizens of the commission, the People 's Council, the People' s Committee, the ward, the town is carried out at the headquarters of the People ' s Committee, ward, town (later known as the People's Committee).

2. The Chairman of the Committee on the People's Committee directly in charge of the public reception at the township level and performs the following tasks:

a)

b) The location of a favorable location and other necessary conditions for the reception of the people at the Headquarters of the People ' s Committee;

c)

d) Direct citizens at the headquarters of the Social People's Committee at least 1 days in 1 week and carry out a public reception in the prescribed cases at paragraph 3 Article 18 of the Law;

Coordinating closely with the agency, the organization, the relevant unit of the citizens and the handling of the incident many people with the same complaint, denouncing, petit, reflecting on a content; ensuring safety, order for the operation of the citizen;

e) General of the situation, the result of civic reception, periodic reports and breakthroughs with the agency, the organization has jurisdiction.

Chapter IV

NEXT TO THE CITIZENS OF THE STATE ADMINISTRATION;

AT THE PEOPLE 'S COURT, THE PEOPLE' S INSPECTION INSTITUTE, STATE AUDIT

What? 16. The organization of public relations at the state administrative body

1. The ministry, the peer-to-peer agency to establish a citizen ' s reception or the public layout of the Inspector of the Department as a citizen receptwork.

The public reception of the organization's subordination, the peer-to-peer agency, the head of the state-based body, is consistent with the requirement, the organizational nature and operation of each organization.

2. The professional body of the Provincial Committee of the People's Department of Public Affairs Department of the Agency for Public Administration.

The public reception of the agency 's body of expertise belongs to the Provincial People' s Committee and the public reception of the specialist body of the District People 's Committee appointed by the Chairman of the Provincial People' s Committee, which is consistent with the requirement, the organizational nature. and the operation of every organ.

3. Government, Inspector of Government, Government Office, Provincial People 's Committee, the District People' s Committee, the Office of the Provincial People 's Committee, the Office of the People' s Council and the District People ' s Committee joined regular citizens at Headquarters. Citizens in the central government, the Provincial Office of the Provincial People, and the districts do not have regular public access to the public.

What? 17. The organization of public reception at the People 's Court, the People' s Control Institute, State Audit

1. The Supreme People 's Court, the People' s Court, the Supreme People ' s Examination Institute, the Institute for People's Examination Of Grants, State Audit, Regional Auditor-responsible for the organization of the citizens and the public placement of the citizens of the body. to take over the complaint, denounce, the petition, the reflection of the citizens.

2. Chief Justice of the Supreme People 's Court, the Supreme People' s Institute for Human Examination, General Auditor General within the scope of the mission, its powers stipulate specifically the organization of the citizens of its body, of the People 's Court, the People' s Public Service. the levels, of the Regional State Auditor.

What? 18. The responsibility of the head of the agency in the public reception

1. Leader, direction, organize public relations of its own body:

a) the rules of the land, the statute of the people;

b) The location is favorable to the reception of the citizens; ensuring the facilities serve the citizens;

c) Division of officers, civil service workers regularly;

d) Coordinated closely with the agency, the organization, the relevant unit of the citizens and the handling of the incident many people with the same complaint, denouncing, petit, reflecting on a content;

check, the agency, the organization, the organization, the unit, the person who is responsible for the administration of the law in taking over the citizens;

e) There is a responsibility to ensure safety, order for the functioning of the citizens;

) Report of the situation, the results of public relations with the agency, the organization has jurisdiction.

2. Direct implementation of at least 01 days in the 1 month at the public reception of its body.

3. Make a public reception in the following cases:

a) The intense, complex case, there are many participants, in relation to the responsibility of many of the agencies, organizations, units or opinions of the agencies, the organization, the unit is different;

b) The case if not directed, timely review can cause serious consequences or may lead to the destruction of the state's property, of the collective, to invade the lives, property of the people, influence security, politics, order, social security.

4. When a citizen 's reception, the head of the agency must have the opinion of responding to the settlement of the citizen' s case. The case has not been answered immediately, the agency, the organization, the unit, the civil office, the officer of its management in time to review, resolve and inform the citizens of the time.

What? 19. Civil contact.

1. The civic reception destination of the agency, the organization, must be positioned at a convenient location, ensuring the necessary material conditions for citizens to come to the presentation of the complaint, denounce, petit, and reflection on ease, favorable.

At the destination of the citizens, it must be explicitly listed the citizens of the agency, the unit, the guidelines on the provision of the citizens, the process of resolving the complaint, denouncing, the petition, the reflection in accordance with the rule of law and the regulatory information at the order. 2 Articles 24 of this Law.

2. The government provides details of the layout of the facilities of the population.

Chapter V.

TO THE CITIZENS OF CONGRESS ' S ORGANS, CONGRESS DELEGATES,

OF THE PEOPLE 'S COUNCIL AND THE PEOPLE' S ASSEMBLY OF DEPUTIES

What? 20. Take on the citizens of the National Assembly agencies

1. The agencies of the National Assembly are responsible for organizing citizens at the site of the citizens of the National Assembly or the public reception of the citizens of the National Assembly selected when necessary to accept the complaint, denounce, the petition, the reflection of the electorate.

2. The Standing Committee of the National Assembly is responsible for directing, conditioning, coordination and organizing the citizens of the organs of the National Assembly, the Congress delegate.

The Standing Committee of the Standing Committee of the National Assembly is responsible for the Standing Committee of the National Assembly in organizing the citizens ' public reception of the members of the National Assembly, representing the National Assembly; representing the agencies of the National Assembly to carry out civil rights. At the headquarters of the National People's Center and the citizens of the National Assembly.

3. The National Council, the Committee of the National Assembly, is responsible for the assignment of Permanent Representative of the Council, Permanent Committee to the Committee to the complaint, denounce, petition, reflection; study and process of complaint, denouncing, petition, reflection of the Assembly field. The people of the National Assembly, the Committee of the National Assembly, are in charge of the National Assembly, and the Committee of Nations, and the Council of Nations, and the Committee of the People, and the Council of Nations, and the Committee

What? 21. Take over the citizens of the National Assembly.

1. The delegate to the National Assembly for the National Assembly of the Provincial People's Head of the Provincial People's Department or to the public's reception by the National Assembly of the National Assembly pursues to the rank of the Head of the National Assembly or when it is necessary.

Representative of the citizens of the National Assembly was informed to the National Assembly for a delay of 10 days of work, ahead of schedule. In the case of an unattended calendar, the Congress of Congress reported to the Governor of the National Assembly for a delay of 5 working days, ahead of schedule.

2. When citizens have a request to meet the Congress delegate to present the complaint, denounce, the petition, reflection, the congressman is responsible for arranging the time to take over citizens; the case is not yet able to receive citizenship, the delegate to the National Assembly. I'm going to have a good time with the citizens.

3. The delegation of Congress has the responsibility of organizing to delegate the National Assembly to take over the citizens; to help delegate Congress to deliver and follow, and to address the resolution of the complaint, denounce, the petition, the reflection of the citizens that the congressman, the Congress. The National Assembly has moved to the agency, the organization, the authority to resolve.

What? 22. Next citizen of the Council of People, delegate to the People ' s Council

1. Deputies of the provincial People's Assembly, the district grant to carry out citizens at the Headquarters of the same citizen or at the local community's reception where the delegate gestures in accordance with the Standing Committee of the Standing Committee of the same people.

The People's Council of the Council of the People's Composition performs public access at the Headquarters of the People's Committee on the same level.

2. Permanent Council of the Provincial People's Assembly, Permanent Council of the People's Assembly, the Chairman of the Council of the People's People's Council is responsible for the assembly of the People's Council to the citizens of the citizens; to arrange the citizenship of the citizens of the people's council; A regular citizen's public office is at the Provincial People's Headquarters, the district level; the organization to delegate the People's Assembly to the citizens of the local community that the delegate sends.

3. The representative of the citizen council on the calendar of the citizens in the calendar has been assigned. When receiving a complaint, denouncing, the petition, the reflection of the citizens, the Council of the People's Council is responsible for the research, the guidance of citizens to submit a complaint, denounce, the petition, which reflects on the right organ, the organization, the individual with the authority to resolve. In the case of necessity, the representative of the People's Assembly directly or through the Standing Committee of the People's Council on the same level, in the commune, through the Chairman of the Council of People's Council, the body, the organization, the authority to address and monitor, and to monitor, The end of the deal.

What? 23. Regulatory regulation of the citizens of the organs of the National Assembly, the Congress delegate, the People 's Council, the representative of the People' s Assembly

The Permanent Committee of the National Assembly specified the details of the citizens of the members of the National Assembly, the National Assembly, the Council of People, and the Council of the People's Council.

Chapter VI

PUBLIC RELATIONS OF THE AGENCY, ORGANIZATION, UNIT, INDIVIDUAL.

What? 24. Annuitary information on the citizen ' s reception of the agency, organization, unit, individual

1. The central committee of citizens in the centre, the Provincial People ' s Reception, County-General Board is responsible for public listing at the civic reception Headquarters of the leaders of the Party and State agencies in the central or local, the list of members of the public. The agency, the organization, the representative unit to attend the civic reception and the content focus on the public reception.

2. Agency, organization, unit responsible for publicly listing information about the citizen 's public access, organization, unit at the agency headquarters, organization, unit, at the site of the citizen' s reception and published on the agency ' s electronic information site, the organization, and the organization. unit (if any).

The information content to publish includes:

a) the place of the citizens;

b) Time for regular citizens;

c) The civic engagement of the head of the agency, organization, unit; component attendance and envisage the citizens of the citizens of periodic reception.

3. The civic relay of representatives of the National Council, the Committee of the National Assembly, the Congress delegate, the delegate of the People's Assembly is publicly listed at the site of the citizens of the National Assembly, of the National Assembly, where the citizens of the Council of the People the provincial population, the district level and the township level.

4. Schedule of citizens stipulated at paragraph 1, point c 2 and paragraph 3 This is listed as slowly as 5 working days, prior to the public date; the case cannot carry out the reception of the citizens according to the public reason it is possible. We ' re going to have to go back to the next time and we have to have a specific announcement of the citizens at the public.

What? 25. Continue and handle the first step of complaint, denounce, petition, reflection

1. When citizens come to the complaint, denouncing, the petition, the reflection, the people next to the people take responsibility for the reception, asking them to specify their name, address or document appearance, the authorization paper (if any); receive the complaint, denounce, petition, reflection. or guide people to complaint, denounce, petition, reflect the presentation of the incident.

2. The presentation content must be written to the public register; the order number, the next, the name, the address, the address, the review, the review of the agency, the organization, the organization, the authority (if any); the request, the request of the person to the complaint, denounce, petition, reflection; the reception, handling of the incident.

The case of people coming to the complaint, denouncing, the petition, which has not yet had a complaint, denounce, the petition, the reflection, the public receper of the people to write a single or a full record, exactly the content of complaint, denouncing, petition, reflection, and love. They sign the confirmation or the point; the case of the presentation is not clear, the full, the recipient of the citizen who offers people to complain, denounce, petition, reflect the additional presentation or the addition of the document, the evidence.

3. The case in the application has just lodged a complaint, which has just had the contents of the complaint, the petition, the reflection, the public who leads the people to the complaint, denouncing, the petition, the reflection of a separate letter to complaint, denounce, petition or reflection with the body. Officials, organizations, authorities have jurisdiction over the rules of the law.

What? 26. Classification, transfer of complaint content, denounce, petition, reflection to the agency, who has the authority to pass, address.

1. The classification, the transfer of the complaint content, denouncing the agency, the organization, the unit, who has the right to resolve, resolve during the course of the citizens being carried out as follows:

a) The case of a complaint, denouncing the jurisdiction of the organ, the organization, the unit, and all the physical conditions, the next citizen receives the information, the document, the evidence, the evidence, and the person with the authority.

b) The case of a complaint, denouncing no authority to resolve the agency, the organization, the unit to guide the complaint, denounce the agency, the organization, the unit with authority to complain, denounce. The case of the complaint, the organ's authority to address the organ, the organization, the subordinate unit that has not been resolved, the citizens of the public reported the authority to ask for the organ, the organization, the authority to deal with it;

c) The case of complaint, denouncing the right policy, the law, the recepitor of the people, the guidelines for the person to come to the complaint, denounce the decision to resolve the decision to resolve the complaint, the decision to process the breach of the accused. and asking citizens to end the complaint, denounce;

d) The case received a complaint, denouncing not due to the complaint, the direct whistled person who moved in, to carry out the classification and handling of the law of the complaint of the complaint, denouncing.

2. The classification, transfer of the petition content, reflects on the agency, the organization, the unit, who has the competent authority, the settlement in the process of public reception is done as follows:

a) A case of petition, which is a reflection of the jurisdiction of the organ, the organization, the unit, the citizen who goes on to report the person with authority to study, review, address or distribute the research department, review, resolve;

b) The petition case, which reflects not under the jurisdiction of the organ's resolve, organization, unit, the person's recepworker, or the transfer of the petition's presentation content, reflects on the agency, the organization, the competent unit. research, reception, review, settlement.

What? 27. Responsibility for the Public Reception Committee, the public receper of the settlement of the complaint, denouncing, petit, reflection moved to

1. When receiving the contents of the complaint, denouncing, the petition, reflection due to the civic reception of the agency, the organization, the unit he moved in, who has the authority of the agency, the organization, the unit responsible for review, disposal or division of expertise. consider, processed, and informed the outcome of the citizens to inform people of the complaint, denouncing, petit, reflecting on the provisions at paragraph 1 Article 28 of this Law.

2. Agency, organization, unit receiving a complaint, denouncing by the agency of the National Assembly, the delegate of the National Assembly, the People 's Assembly delegate, the People' s Board of Public Transfers to a Responsibility For Review, addressing in accordance with the rule of law and reporting results to the agency, the has been transitiated during the 7-day period of work, since the day of the incident was resolved; the case of the incident was resolved before then the agency informed the agency, who had the transfer known.

What? 28. Announces the results of the complaint processing, denounce, petition, reflection

1. In the 10-day period of work, since the date of the adoption of the complaint, denouncing, the petition, the reflection, the citizen who is responsible for direct answers or written notice to the person who came to the complaint, denouncing, petit, reflecting on one of the the following content:

a) The complaint, denouncing, the petition, reflects that it has been made to resolve;

b) The review of the complaint, denouncing to passively extend the length of time due to further verification by the regulation of the complaint law, the Attorney General;

c) Rerejection of the complaint to the complaint, the denouncing no authority to resolve the agency, the organization, the unit itself or insuffiation;

d) Content complaint, denounce, petition, reflection has been moved to the agency, organization, unit, individual competent to resolve.

2. The agencies, organizations, individuals with the authority to resolve the complaint, denouncing the responsibility for announcing the results of the complaint settlement, denouncing the complaint, denouncing the laws of the law of the complaint, denouncing.

In the 5-day period of work, since the date received the prescribed notice at paragraph 2 Article 27 of the Law, the office of the National Assembly, the Congress delegate, the representative of the People's Assembly, the Board of citizens is responsible for informing the accuser, denouncing the outcome. The resolution of the complaint, denouncing in the case of that person had previously requested.

Chapter VII.

ACCOUNTABILITY AND CASE PROCESSING MANY PEOPLE COMPLAIN,

DENOUNCING, PETIT, REFLECTS ON A CONTENT

What? 29. The gesture of the complaint, denouncing, petit, reflects on a content

When many of the same complaints, denouncing, petit, reflected on a content at the public 's reception, residents of the citizens asked those people to send representatives to present the contents of the complaint, denouncing, petit, reflecting on the people' s recepts (after). It ' s called a representative. The agent must be the accuser, the whistled, the petit, the reflection. The gesture of representation must be represented by the signature text of all the accusers, denouncing, petitions, reflection.

The case is from five to ten candidates, one or two representatives; the case is more than ten, but no more than five. The representative must be held accountable to the law on the legalization of representation and the representation of the representative.

What? 30. Continue and process many people with complaints, denouncing, petit, reflecting on a content at the civic reception site.

1. The head of the agency, the organization, the unit, the Head of the Public Reception Where Many Complaints, denouncing, petit, reflects the focus on direct responsibility or the gesture of representing the representative of those who complain, denounce, ants. The motion picture, the complaint, the petition, the petition, the petition, the complaint, the complaint, the petition, the petition, the reflection and the information, the document provided by them.

The case of the accusers, denouncing, petit, the unfiled complaint, denouncing, the petition, the response, the citizen's reception required the agent to write or record it fully, accurately the contents of the incident presented by the agent, Read it back to them and ask for signs or points just to confirm.

The case of complaint, denouncing, petition, reflection of the organ's resolve of the agency, the organization, the unit, the recipient of the recipient, considers the rationing to resolve and inform the representatives of the accusers, denouncing the outcome of the trial. according to the rule of law; if the case is not under the jurisdiction of the agency, the organization, the unit, the invoice or the guide of the complaint, denounce, the petition, reflects on the organ with the authority to resolve.

2. The case of complaint, denouncing, petition, complex reflection, there are many content, the responsibility of many levels, many sectors, that have passed many agencies, organizations, the review unit, the settlement or the case with a lot of participants, complicit events. the head of the agency, the organization, the unit or the Head of the Public Citizenship Committee is responsible:

a) presided over or in coordination with the agency's representative, the organization, the relevant unit or the representative of the local People's Committee where the complaint was issued, denouncing, petit, mirring the representative of the complaint, denouncing, petit, reflection;

b) The agency, the organization, the relevant unit provides the information, the document; the person who is responsible for the participation of the person who represents the complaint, denounce, the petition, the reflection.

3. The case of people who come to the complaint, denouncing, petit, reflecting on the act of incisor, disturbing the order or threats to the public, the execs, the head of the agency, the organization, the unit, or the Head of Public Service, the woman. The site of the population of the citizens must promptly strengthen the citizens; ask for the authorities or authorities to take a timely treatment.

What? 31. The coordination responsibility of the head of the agency, the organization, unit in the reception and handling of many people with the same complaint, denouncing, petit, reflection

1. When receiving the request of the head of the agency, the organization, the unit or of the Chief of the Public Reception, the person in charge of the citizen ' s reception, the head of the agency, the organization, the relevant unit is responsible:

a) A person who is responsible for or directly next to the representative of the complaint, denouncing, petit, reflection;

b) Provide information, documentation of the case of complaint, denouncing, petition, reflection at the request of the competent person;

c) The settlement of the jurisdiction or the agency direction, the organization, the unit of its governing authority to resolve the case by the rule of law;

d) The host of movement, persuaoration, measures for citizens to return to the locality.

2. The chancellor of the public office within the scope of the mandate, its powers are responsible for implementing or coordinating with the Board of Public Citizens, agencies, organizations, the relevant unit that applies public order guarantees at where many people come together. complaint, denouncing, petit, reflecting on a content; handling the person with the conduct of the breach in accordance with the rule of law.

What? 32. The responsibility of the Inspector General of Government, Minister of Public Security, Chairman of the Hanoi People ' s Committee, Ho Chi Minh City

1. The Inspector General of Government, Minister of Public Security in the scope of the mandate, its powers are responsible for guidance, inspection, the chairman of the People ' s Committee, the public body, the inspection agency and other agencies of the State in the handling of the government. The case of a lot of people with complaints, denouncing, petits, reflects on a content.

2. Chairman of the People ' s Committee of Hanoi, Ho Chi Minh City is responsible for supporting, in coordination with the Government Inspecer, the Department of Public Security in the handling of many people with complaints, denouncing, petitions, reflecting on a content at the Headquarters. citizens in the central state when asked.

Chapter VIII

SECURE CONDITIONS FOR CIVILIAN ACTIVITY.

What? 33. Guarantee Conditions for Civil Takeover Operation

1. The state has a policy, which guarantees funding for its citizens ' continued activities, adopting information technology and other technical vehicles to build national databases on citizen reception, handling the complaint of complaint, denouncing, petit, the reflection of the public. Civil service, civil service.

2. The government provides details on the conditions that guarantee the activities of the citizens.

What? 34. Standards, regime, policy toward civil recepers

1. People who take on the people who must be a good moral, professional capacity, strong party policy, the law of the State, are understanding reality, capable of campaigning, persuaing the masses, enthusiasm, ensuring the health and accountability requirements. To the task of being delivered.

2. People who work on the citizens are entitled to the benefits of restitution of citizens and other regimes according to the Government ' s regulations.

Chapter XI

EXECUTION CLAUSE

What? 35.

The law came into effect on 1 July 2014.

The provisions for citizen reception at Chapter V of the Law of Petition, denounce the number 09 /1998/QH10 modified, added to some things under the Law No. 26 /2004/QH11 and Law Number 58 /2005/QH11, Chapter V of the National Claims Act 02 /2011/QH13 The effect of this law is effective.

What? 36. Details Regulation

The National Assembly, the Government, the agencies, the other organizations have the authority to rule out the details of the provisions, which are assigned to the Law.

The law was held by the National Socialist Republic of Vietnam XIII, the 6th session through November 25, 2013.