Circular No. 218/2013/tt-Bqp: Guidelines For Complaints And Complaint Resolution In The Army

Original Language Title: Thông tư 218/2013/TT-BQP: Hướng dẫn khiếu nại và giải quyết khiếu nại trong Quân đội

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DEFENSE MINISTRY
Number: 218 /2013/TT-BQP
THE SOCIALIST REPUBLIC OF VIETNAM.
Independence-Freedom-Happiness
Hanoi, December 19, 2013

IT ' S SMART

Guide the complaint and resolve the complaint in the Army

__________________

The Law Base pleaded November 11, 2011;

Base of Protocol 75 /2012/NĐ-CP October 03, 2012 of the Government Regulation certain provisions of the Law of Impeachment;

Base of Protocol 35 /2013/ND-CP April 22, 2013 by the Government Regulation, mandate, authority, and organizational structure of the Ministry of Defense;

At the request of the Chief Inspector of Defense;

The Minister of Defense instructed the complaint and addressed the complaint in the Army as follows:

Chapter I

COMMON RULES

What? 1. The adjustment range

This information instructs the complaint and resolve the complaint to the administrative decision, the administrative action of the agency, the unit, of the competent person in the Army including:

1. Appeal, the authority to resolve the complaint.

2. Take on and handle the complaint.

3. The procedure, the procedure of resolving the complaint decision decision, administrative action;

4. Impeachment, resolution of a disciplinary decision.

5.

6. Manage the complaint of the complaint, take on the citizens.

7. violation of violation.

What? 2. Subject applies

This information applies to the agency, the unit, the military, the reserve personnel during the training of combat readiness training, defence workers, contract workers, and other subjects administered by the Army; the agency, the organization, the individual outside the Army. the team is involved in the complaint of administrative decision, the administrative action of the agency, the unit, or the competent person in the Army.

What? 3. The principle of complaint and resolution of complaint

The complaint and settlement of the complaint must be made in accordance with the rule of law; warranties of accuracy, objective, honest, public, democratic and timely.

What? 4. Apply the law on the complaint and resolve the complaint

1. A complaint and resolution of the complaint of the agency, the organization, the foreign individual who is living, studying, working in Vietnam under the jurisdiction of the Army ' s settlement applied under the provisions of the Petition Law, The Digital Protocol. 75 /2012/NĐ-CP October 03/2012 of the Government Regulation certain provisions of the Petition Law (later abbreviated as the Digital Protocol). 75 /2012/NĐ-CP ) And this is the same, except for the case of international treaties that the Socialist Republic of Vietnam is another regulated member.

2. The regulations on the complaint and settlement of the complaint in the Army are not regulated at this discretion, the implementation of the complaint law and other provisions of the law on the complaint and settlement of the complaint.

Chapter II

COMPLAINT, AUTHORITY AND SEQUENCE,

THE PROCEDURE OF RESOLVING THE COMPLAINT

Item 1

COMPLAINT, AUTHORITY TO RESOLVE

What? 5. Rights of complaint

1. The specified object at Article 2 of this Smart has the right to plead the administrative decision, the administrative action of the agency, the unit, the competent individual in the Army when there is grounds that the administrative decision, that administrative action is illegal, has been violated. To invade your legal rights and interests.

2. The complaints concerning the command operation, the regulation stipulated in the Command of the Department of the Department; in relation to the implementation of the labor contract, the economic contract is not subject to the applicable subject of this information.

What? 6. Authority to resolve the complaint

1. The commander, the head of the brigade, the commander of the district military command, the Chief of the Border Station and the equivalent of the equivalent of the authority to resolve the initial complaint against the administrative decision, its administrative actions and of the military, the workers. The defense is on my own.

2. Chief, Director, Director of the Army Academy, Commander of the Provincial Military Command, Commander of the Provincial Border Command, Commander of the Ho Chi Minh City Command, and the competent equivalent of the authority to resolve the initial complaint against the decision. due to administrative, administrative conduct, and of the officer's commanding officer, the subordinate unit directly in the case of the commanding officer, the unit without the authority to resolve the complaint;

Addressing the second complaint against the administrative decision, the administrative action of the subordinate of the subordinate unit directly due to his management had first resolved but the first complaint or complaint was expired but has not been resolved.

3. The Director of the Academy (except the Army Medical Academy), the Chancellor of the School, the Institute of Research, Director of the Hospital, General Manager of the Company and the equivalent grant of the authority to address the first complaint against administrative decisions, administrative actions of the We, of the military, the defense officials of the defense.

4. Corps commander, Army, Army, Commander of the Marine Police Command, Commander of the Hanoi Capital Command, Commander of the Hồ Chí Minh Chairman, General Manager of the Army Telecommunication Group and the competent equivalent of addressing. The first complaint against the administrative decision, the administrative action;

Addressing the second complaint to the administrative decision, the administrative conduct of the agency commander, the subordinate subordinate unit because he managed to resolve the first time but also the complaint or complaint has expired but has not yet been resolved. Yeah.

5. Chief of the Chief of Staff, Chairman of the Political General, Chairman of the General Staff; Commander of the Military Region, the Army, the Border Defence and the equivalent level have the authority to resolve the first complaint against the administrative decision, his administrative conduct;

Addressing the second complaint to the administrative decision, the administrative conduct of the agency commander, the subordinate subordinate unit because he managed to resolve the first time but also the complaint or complaint has expired but has not yet been resolved. Yeah.

6. The Minister of National Defense has the authority to resolve the first complaint against the administrative decision, its administrative conduct;

a) Resolve the second complaint against the administrative decision, the administrative conduct of the agency commander, the subordinate subordinate unit because he managed to resolve the first time but also the complaint or complaint has expired but has not yet been resolved. The decision

b) Resolve the second complaint against the administrative decision, the administrative conduct of the Chairman of the Provincial People 's Committee whose contents of the state' s state governing jurisdiction settled for the first time but also lodged a complaint or complaint filed for the first time. End of time, but not solved.

c) The dispute resolution of the authority to resolve the complaint between the agencies, the unit of the Ministry of Defense.

Item 2

ACCEPT AND HANDLE THE COMPLAINT

What? 7. Continue, handle the agency ' s complaint, the unit.

1. When receiving a complaint, the agency commander, the unit assigned to the inspection agency or the officer cadres, the agency and the task force for the same level of registration into the book system system according to the prescribed pattern; the classification of the processing is as follows:

a) For the application of a receptor in the jurisdiction of the resolve to resolve when there is sufficient settlement conditions, the solution must be resolved and inform the person with a written complaint;

b) For the complaint of the jurisdiction of the settlement, but not eligible for a resolution of the settlement in accordance with Article 11 of the Complaint Laws, there is a written answer to the person who claims to know the reason for no reason;

c) For a complaint filed under the resolution authority of the subordinate unit then move to the agency commander, the unit addressed, simultaneously reporting and giving instructions to the complaint.

2. The organ command case, the subordinate unit so that the specified deadline is not resolved, the agency commander, the above-level unit, is responsible:

a) The subordinate requirement must be resolved in accordance with the rule of law, at the same time directing, examination, and the resolution of the subordination of the subordinate;

b) Apply the measure by authority to handle on the person who is in charge or intentionally delay the settlement of the complaint;

c) The case of treatment beyond its jurisdiction, reports the petition to the command above the resolution review.

3. For a non-jurisdiction non-jurisdiction, a complaint about the incident has decided to resolve the second complaint, the agency commander, the unit receiving no liability, but has the text instruct the complaint. The instruction, which answers only once to the complaint incident; the case of the complaint filed with the documents, the document is the original in relation to the complaint incident, the agency, the unit receiving the return of the papers, that document to the gifted person. Patience.

4. For a single complaint content, which has just been charged with the agency, the unit received the application of instructions for the person to complain or denounce the application of the complaint itself, the statement content.

What? 8. Continue, handle a complaint under the jurisdiction of the Secretary of Defense.

1. The defense ministry is responsible for helping the Minister to take over the study, process, complaint under the jurisdiction of the Minister of Defense, if the complaint is not eligible as stipulated at Article 11 of the Petition Laws, the guidelines or the written text. Responding to a reasonable complaint, if the application is eligible for a settlement, it is recommended that the Minister of Defense decides to consider the settlement.

2. Command of the agencies, the unit receiving a complaint under the jurisdiction of the Secretary of Defense, then moved to the Department of Defense of Defense, processed under Article 1 This Article (except for party complaints and complaints related to the decision). That's the case, the proceedings.

3. The case of complex cases involving multiple agencies, units, the Chief Inspector of the Ministry of Defense, in coordination with the relevant authorities of the exchange, unified the proposal to the Minister of Defense to review, decide whether or not. solved.

4. The defence of the Ministry of Defense and the agencies, the relevant unit in coordination with the Department of Defense Inspectman, proposes to help the Minister in legal terms to review the settlement of the complaint letters under the authority of the Minister.

Section 3

THE PROCEDURE, THE PROCEDURE TO RESOLVE THE DECISION

ADMINISTRATIVE, ADMINISTRATIVE BEHAVIOR

What? 9. Survey, process, prepare to resolve complaints

1. When receiving a complaint filed by the jurisdiction without belonging to one of the prescribed cases at Article 11 of the Complaint Law, in the 10-day period the settlement of the complaint directly meets the person writing to determine the legalization of the application; the body The contents of the complaint filed a complaint.

2. After the resolution of the complaint resolution, the person with the authority to resolve the conduct of the complaint study, the evidence for administrative decision, the alleged administrative action, the relevant documents provided by the complaint to the original; right? determining the content of the complaint, subject, and scope to verify; gather, study the State of the Law of the State, the Army with regard to the complaint content, from which the proposal is planned, the force, the participating component of the power settlement. Expertise, experience with the actual situation, effective.

3. Depending on the nature, the complaint content that the commander can deliver to the agency directly subordinated to the same independent organization veritifully or assigned to the inspection agency to the same level of presiding, coordination with relevant authorities conducting verification, conclusions, ants and other organizations. The resolution is determined by law.

4. For the agency, the unit has the authority to resolve the complaint, but there is no expert inspection organization then the commander of the base enters the complaint content to deliver the agency or the officer in charge of the inspection and coordination with the authorities. There's an alliance with the body.

What? 10. Consider the resolution of the complaint with clear content, concrete evidence, sufficient basis to address it immediately.

1. After the text of the complaint message, the person with the authority to resolve the complaint for the first time to reexamine its administrative decision, administrative action, or subordinated subordinate to the subordinate manager.

2. The case of explicit content complaints, specific evidence, no complex circumstances, the person who addressed the test or assignment of the person responsible for reexamining the administrative decision, the act of misconduct, reviewed the contents of the complaint. Patience.

3. The audit content includes:

a) The legal base issued its administrative decision, administrative action;

b) The authority to issue administrative decisions, carrying out administrative action;

c) Administrative decision content; the implementation of administrative action;

d) The sequence, board procedure, format and technical decision-making administrative decision;

4. After a re-examination, if the complaint decides that the administrative decision is correct, the administrative command is correct, the unit with the authority to resolve the decision to resolve the complaint immediately does not need to be determined to verify.

What? 11. The decision to verify the complaint content

The person who addressed the complaint or agency tasked with addressing the decision must make the decision to proceed with the verification of the complaint. Verification decision content must be specified:

1. The law base to organize the verification.

2. Content needs to be verified.

3. The object of verification.

4. Time for verification.

5. List of members and duties, the powers of the Corps of verification.

6. The dialogue authority (if available).

What? 12. The Plan to verify the complaint

1. For a period of 3 days, since the date of the signing of the verification decision, the verification is responsible for the construction of the verification plan, the decision makers.

2. The plans for the verification of the complaint include:

a) The legal base for verification;

b) The purpose, the requirements of verification;

c) Specific content to verify;

d) The documents, the evidence primarily to collect, verify the verification;

Organs, units, individuals (subjects) need to work to gather evidence;

e) The assignment of the mission, the organization carrying out the verification plan;

g) The conditions, the means of service for verification.

What? 13.

Before the verification process must inform the decision, plan, and schedule; simultaneously instruct the report content to the verification object to prepare.

1. Verify information on the person and claim of the complaint, the representative, the authorized person, the lawyer, the legal assistant that provides the information, documents for the 7-day period since the date of the confirmation of the Corps ' request.

2. The verification content includes:

a) The person who claims to appear as a people or other identification; provides a residence address, telephone number to contact, to offer to work when necessary;

b) For the representative, the authorized person: Provides the paperwork, the proxy text to prove its legal representation; and the right hand.

c) For lawyers, legal aid: A solicitor card, legal aid card, and the assignment of the assignment of legal assistance, a request for service, to help with the law or authorization of the complaint;

d) Content, base for complaint and request of the complaint of the complaint;

p) Providing information, documents related to the complaint content (if any);

e) Ask the person with the complaint to provide the document information.

3. The Corps of verification works directly or requires the person with the complaint to provide information, documents related to the alleged content, the written solution of the legalization, the logical decision of the administrative decision, the act of misconduct lodged in the time. 7 days from the date of request.

The content that works with the person with the complaint is established in the text, which has the signatures of the parties, which specify the component, the work content.

4. When the Corps verifitifully requires, the agency, organization and individual involved are responsible for providing information, evidence, documentation, text that is relevant to the content that needs to verify in the 7-day period, since the date of receiving the request.

a) The provision of information, documentation, evidence of the relevant agency, organization, and individuals to be established in the document, has the confirmation of the recipient and the supply side. The receipt was filed in the complaint settlement file;

b) Information, documentation, evidence gathered to show the source of the origin. The documents provided by the agency, the organization provides the confirmation of the agency, the organization. The document provided by the individual must sign the lower margin of each document page. When receiving the documents is a copy, the recipient of the recipient has to deal with the main one. If the passport itself is not available, the document is blurred, the page loss, the text loss must specify the status of the document in the text.

5. The Bridge.

The required case is the requirement for a court to be a judge of documents, and the evidence remains to have the basis of the right settlement of the law; the authority requires that the procedure be made by law.

6. Check out the test, other verification.

We have to be based on the laws of law at the time of the incident to clarify the right, false content of complaint. Perform the actual verification of the necessary locations through measuring, checking to test the accuracy, legalization of documents, information, evidence related to the complaint's contents.

7. The case of a complaint filed against a lawyer, assistant legal assistant to the law, the lawyer, the legal assistant who has the right to participate in the process of addressing the complaint, the attorney ' s right, the legal aid is done under the rules. In Article 16, the Law of the Petition.

8. The verification process if it is necessary, the decision of the decision to verify the complaint determines whether to renew the verification; the extension time is not more than one-third of the initial verification of the initial verification in the decision.

What? 14. End, publish results verification

1. Before the conclusion of the verification, the Corps notified preliminary results of the verification for the complaint, who was lodged with the complaint, the agency, the unit, the individual with the right, the relevant legal benefit to the further solution (if any). The verification team is responsible for research, considering the opinions of the parties.

2. In the 10-day period since the end of the verification practice, the Corps must have the text reporting the results of the verification, conclusion of the complaint content and the resolution petition resolution.

3. After a decision to resolve it must be published (or sent), when the results of the results must be established as a compilation, specify the opinions of the parties and the same signor.

What? 15.

1. In the process of resolving the initial complaint if the complaint of the complaint and the results of the verification of the complaint was different or the results verified the contents of the complaint had different opinions and the second complaint the person settled the right complaint. host the dialogue with the complaint, who has the complaint, who has the right, the relevant interest, the agency, the organization, the individual relevant to clarify the complaint content, the complaint of the complaint and the direction of the complaint; the dialogue must proceed. Publicly, democracy is prescribed at Article 30, Article 39, The Law of Claims.

2. The case of a person whose authority to resolve the complaint cannot join the dialogue (due to the execution of duty) then the mandate to the Chief Inspector of himself or the Chief of the verification conducted dialogue when the board decides to resolve.

3. The dialogue must be established as a border; the text must be specified by the participants, the results of the dialogue, with the signature or the point of the participant's point; the case of the participant's dialogue does not sign, the point of confirmation is clear.

What? 16. The decision to resolve the initial complaint

1. Chief inspector or agency assigned to verify that the command report has the authority to resolve the complaint of the verification results, petit the resolution of the resolution to command the review and decision to resolve the complaint.

2. The agency commander, the competent unit to resolve the complaint must review the results of verification, conclusions and petitions on the resolution of the complaint to sign the decision to resolve the complaint; do not use the verification report, the conclusion, the announcement, the receipt. meeting or other forms of text to replace the decision to resolve the complaint.

3. For the decision to resolve many people on the same content, the decision to resolve the complaint comes with the list of complaints.

4. For the case involving multiple complex situations, involving multiple industries, many agencies, the commander of the agency, may hold a consultable conference, the component with the authorities involved in consultation before the decision is signed.

In the 10-day period since the date of the person having the authority to address the complaint received reports that the verification must be decided to resolve the complaint. The decision to resolve the complaint must have the following content:

The day, the month, the year was determined;

b) Name, address the complaint, who is accused;

c) The contents of the complaint;

d) The results of the validation of the complaint;

The outcome of the dialogue (if any);

e) The base of law to resolve the complaint;

g) The conclusion of the complaint;

h) Hold up, modify, replenish or cancel a portion or whole administrative decision, terminate the alleged administrative action; solve specific problems in the content of the complaint;

i) The compensation of the damage to the damaged person (if any);

) The second complaint, the right to sue the administrative case in the Court.

5. Send and announce the decision to resolve the complaint made by regulation at Article 32, the Law of Complaint.

What? 17. Resolve the second complaint

The procedure, the procedure to resolve the second complaint: The steps proceed similar to the initial complaint resolution; but need to proceed with the following procedures:

1. The person with authority to resolve the second complaint must conduct a dialogue with the complaint, who has the authority and the relevant authority and obligations, the agency, the organization, the individual relevant to clarify the complaint content, the complaint of the complaint, The decision to resolve the complaint.

2. For the complex incident, if it is necessary, the person who addressed the second complaint established the Advisory Council to consult the decision to resolve the complaint.

3. In a 3-day period of work from the date of the decision to resolve the complaint, the competent authorities to resolve the second complaint must submit a decision to resolve the complaint to the complaint, who is lodged, the award-based commander. decision of the complaint; the person with the right, the related obligation and the state inspection agency of the same level.

What? 18. publicly decided to resolve the complaint

In the 7-day period, since the signing date of the decision to resolve the complaint, the person with the authority to resolve the complaint with public responsibility decides to resolve the complaint by one of the following forms:

1. Annuitary at the meeting where the agency, the unit of the complaint, or the complaint.

2. The report is at the office of the office or the public place of the agency, the unit resolution of the complaint.

3. Message on the gate, the electronic information page (if available) the time is at least 15 days; the notice in the media, the newspaper said, reported at least 2 times the broadcast; in the paper, at least 02 issued numbers.

What? 19. The organization decided to address the complaint.

The person with the authority to resolve the complaint is responsible for examination, the governor, to apply the necessary measures to decide which the complaint is enforced in accordance with the provisions of the law.

What? 20. Save the complaint of the complaint

1. The settlement of the complaint must form a filing, filed under provisions at Article 34, Article 43, Law of Complexation, and provisions for the management of records, documents of the Army. Strictly prohibited copying of documents in the profile provided to any person if the agency has not been given by the agency.

The profile of the complaint includes:

a) A complaint or a complaint record;

b) The evidence documents provided by the parties;

c) The audit, verification, conclusion, statement results (if any);

d) The organization of the dialogue organization (if any);

The decision to resolve the complaint;

e) Other documents are related.

2. The file resolution of the complaint is numbered in the order of documents and is kept under the rule of law. In case of a complaint filed by the court case, the file was sent to the Court when required.

Section 4

THE COMPLAINT, ADDRESSING THE COMPLAINT DECISION DISCIPLINE

What? 21. Resolve the decision to discipline

1. The military complaint, defence workers and other subjects administered by the Army for the disciplinary decision made as follows:

a) When a complaint is received, a person with authority to resolve a responsible complaint or assignment of the person with a responsibility to reexamine the disciplinary decision of the officer's disciplinary decision, the defense worker is lodged with the complaint, considering the contents of the complaint. If you see the contents of that complaint, then ask the disciplinary board of the unit to consider asking for the authority to settle.

b) The case of an undefined complaint of the complaint is either self-defined or assigned to the person responsible for verification, report results;

c) After the results of the verification of the complaint, ask the disciplinary council of the unit to consider offering the authority to decide the decision to resolve the complaint;

d) Resolve the complaint for the first time if the complaint's request and the verification report have different opinions then hold the dialogue; resolve the second complaint must be dialogue with the complaint. The dialogue participation component includes the person with the authority to resolve the presiding complaint, the Corps of verification, the complaint, the complaint and the relevant persons;

The decision to resolve the complaint had a legal effect after 30 days, since the date of the issue in which the person pleaded not to complain twice; the decision to resolve the second complaint had a legal effect after 30 days, since the date of the issue.

2. The case of the complaint disagrees with the decision to resolve the complaint for the first time and continue the complaint, the agency commander, the direct-level unit who has the next settlement authority, must consider and decide to resolve the complaint. The second time, according to the rules of the law.

What? 22. The time of the resolution of the complaint

1. The first time of the complaint decided the discipline was 15 days, since the date received a disciplinary decision; the time of a second complaint was 10 days from the date of receiving a decision to settle the first complaint; for a disciplinary decision forced to cease. The second complaint is 30 days, since the date of the decision was decided to resolve the initial complaint.

2. The case for sickness, natural disasters, foes, business trips, school training or other objective obstacles (have confirmation of the medical facility, or local government, authority, competent unit) that the complacers do not perform their rights. You know, the complaint is in the right time, the time has been unaccounted for by the time of the complaint.

Chapter III

CIVIL SERVICE

What? 23. civic reception.

1. The reception of citizens to the complaint, denouncing, the reflection, the petition, asked to be conducted at the citizen ' s headquarters or the civic reception site.

2. The agency commander, the unit must organize and administer the headquarters of the citizens of the agency, its unit; the public conduct group; the deployment of citizens at the convenient location; ensuring the conditions of funding, matter, books, patterns, patterns. It is necessary for citizens to come to the presentation of the complaint, denounce, the petition, the reflection, the question concerning the complaint, the denounce, the question, the news, the offer, the petition is easily followed by the law.

3. At the headquarters of the citizens must be listing the citizens ' public and civil service schedules. The civil rights calendar must be given a specific time, the post of citizen recepts. The civil rights to the citizens must specify the responsibility, the powers of the people's reception, the rights and obligations of the persons to the complaint, denouncing.

What? 24.

1. Commander of the agencies, the unit is responsible for the periodic periodic responsibility of the citizens under regulation at Article 61 of the complaint; Article 29 Digital Protocol 75 /2012/NĐ-CP and the text of the execs; the citizen calendar of the commander of the agency, the unit must be publicly informed at the civic reception headquarters for the citizens.

2. The Ombudgholders are responsible for organizing regular citizens regularly under the regulation of the law; the public access venue is jointly deployed with the citizen headquarters of the agency commander, the same level unit; the agency commander, the same management unit. and direct the operation.

3. For the agency, the unit does not have a specialized inspection editor, then the commander of the agency ' s editorial organization, the unit for the deployment of the cadres and the task of taking over the population.

Chapter IV

MANAGING THE COMPLAINT OF THE COMPLAINT, TAKING OVER CITIZENS

What? 25. Content Management Content Manager, citizen reception

1. The Executive Board and the Guide to Implement Legislation of the complaint of the complaint and the public reception.

2. Building the content, the program, the work plan addressing the complaint and the public reception in accordance with the situation, the duties of the agency, the unit and the regulation of the law.

3. Propaganda, the legal education of the complaint.

4. Inspector, check out the implementation of the provisions of the law on the complaint, take on the citizens to the commander of the agencies, the Army unit.

5. Make up the resolution of the complaint according to the authority. Watch, foreman, guide the execution of the decision to resolve the complaint of the competent commander.

6. Training, fostering employment for employees working on complaints of complaints, public receptions, including specialist staff and/or task officers.

7. General of the complaint situation, the settlement of the complaint and the reception of citizens in the Army reported the Secretary of Defense or the Minister of Defense to report the Government by regulation.

8. Total experience, scientific research on the resolution of the complaint, the organization that organizes citizens in the Army.

What? 26. The responsibility of the agency commander, the unit

1. The Minister of Defense performs state administration on the settlement of the complaint, as stipulated at Article 63 of the Complaint Laws.

2. The commander of the agency, the unit of the rank in the Army, performs the responsibility to resolve the complaint, take on the citizens within the scope of his administration and are responsible for the direct command on the board.

3. Make a report mode on the situation of complaints, the settlement of the complaint, followed by the prescribed population.

What? 27. The responsibility of the organization to check the ranks in the Army

1. Inspector of the Ministry of Defense is responsible for the staff and helps the Minister of Defense to manage the operation to resolve the complaint in the entire army.

2. Inspector of the Joint Chiefs of Staff, help the commander with the same level of operation to resolve the complaint, according to the authority; aggregate the complaint, resolve the complaint, and relay citizens in the unit. For the agency, the unit does not have an inspection organization, who commands the political body of its unit to assume the work.

3. Chief Inspector of Responsibility:

a) The organization to monitor, take on, classify, process the complaint; petition the rationing of the complaint resolution under the jurisdiction of the commander of the same level;

b) Verify, the conclusion, the resolution of the resolution of the complaint under the settlement authority of the command of the same level when delivered;

c) For the agency, the unit with no inspection organization, the commander of the base, enters the complaint content, to give the agency relevant authorities to co-ordinate verification, conclusion, decision-making;

d) Review, address the complaint that the commander of the agency, the direct subordinate unit of the same command that addressed but also the complaint or complaint is too limited but has not been resolved by regulation;

Inspector, check out the responsibility of the officer commander, the subordinate subordinate of the commander of the same rank in the acceptance of the law of the complaint.

What? 28. Report Mode

1. The commander of the agency, the unit to report the results of the results of a settlement of the jurisdiction of the authority on the authority of the inspection and the command above the regulations.

2. periodically before the last 10 months of the quarter, six months, nine months and a year, command of the agencies, units of the Ministry of Defense report to the Secretary of Defense through the Inspector of Defense in terms of settlement resolution and public reception of the area. the body of the agency, the unit itself (the unified report content according to the prescribed pattern).

What? 29. Process violations of the complaint and resolve the complaint

The handling of the violation of the law on the statutory complaint prescribed at Article 67 and Article 68 of the complaint, the agency commander, the unit within the scope of its functions, duties, and powers is responsible:

1. A temporary decision to suspend the decision to resolve the complaint of the subordinate unit commander under the discovery of the breach of the law.

2. The decision to suspend work solely on the person of the governing authority deliberately obstructs or does not accept the decision to resolve the complaint that has taken legal effect or not to accept the request of the inspection agency, of the agency, the unit above. The resolution of the complaint.

3. The decision to process the discipline under the Command of the Department of the Department and other provisions of the Ministry of Defense, or apply the treatment by law to the person with one of the regulations stipulated at Articles 67, 68 of the Petition Law, but not yet. To the point of being in charge of criminal responsibility.

Chapter V.

EXECUTION CLAUSE

What? 30.

This investment has been in effect since 02 February 2014 and replaces the Digital Information Digital. 176 /2005/TT-BQP November 2, 2005 of the Ministry of Defense guidelines for the settlement of the complaint, denouncing in the Army.

What? 31.

1. Chief of the General Staff, Chairman of the General Staff, Chief Inspector of the Ministry of Defense and command of the agencies, the unit responsible for organizing the implementation of this Information.

2. During the execution process, if there is an entangrium, the agencies, the text report unit on the Inspector General of the Department of Defense to be guided or modified, added ./.

KT. MINISTER.
Captain.

(signed)

General Nguyen Cheng