Circular No. 68/2013/tt-Bca: Guidelines For The Handling Of Complaints, Petitions, Reflected; Complaint Resolution And Management Task To Resolve Complaints In Public Security People

Original Language Title: Thông tư 68/2013/TT-BCA: Hướng dẫn xử lý khiếu nại, kiến nghị, phản ánh; giải quyết khiếu nại và quản lý công tác giải quyết khiếu nại trong công an nhân dân

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Circular handle complaints, Petitions, reflected; complaint resolution and management task to resolve complaints in public security people _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ pursuant to the law the complaint on February 11, 2011;
Pursuant to the law enforcement of criminal convictions on June 17, 2010; The base law of criminal proceedings on November 26, 2003;
Pursuant to Decree No. 75/2012/ND-CP dated 3 October 2012 the Government detailing a number of articles of the law on complaints;
Pursuant to Decree No. 77/2009/ND-CP on September 15th, 2009 by government regulation functions, tasks, powers and organizational structure of the Ministry of public security; According to the recommendation of the Chief Inspector of the Ministry of public security; The Minister of public security issued a circular guiding the handling of complaints, Petitions, reflected; complaint resolution and management task to resolve complaints in public security people.
Chapter I GENERAL PROVISIONS article 1. Scope 1. This circular instruction receiving, sorting and processing of complaints, Petitions, reflected; complaint resolution; manage the work of handling complaints and violation of the law on complaints in the public security people.
2. The resolution of the complaint in the criminal proceedings and criminal enforcement is not in the scope of this circular.
Article 2. Application object 1. Bodies, the unit, the individual has the authority to receive, sort and handle complaints, Petitions, complaints or reflection in public security people.
2. The complainant, who complained of; agencies, units, individuals related to the resolution of complaints within the public security people.
Article 3. Application of the law on complaints and complaint resolution 1. The Agency's complaint, the Organization, foreign individuals in Vietnam and the resolution of complaints under the authority of the public security people is applied according to the law the complaint, Decree No. 75/2012/ND-CP dated 3 October 2012 the Government detailing a number of articles of the law on complaints (here written as Decree No. 75/2012/ND-CP) and this circular , except in the case of international treaties to which the Socialist Republic of Vietnam is a member otherwise.
2. in case of other laws have provisions on complaints and complaint resolution shall apply in accordance with the law.
Chapter II CLASSIFICATION, RECEPTION and PROCESSING of complaints, PETITIONS, REFLECT article 4. Receiving complaints, Petitions, reflection 1. Complaints, Petitions, reflect the reception from the following sources: a) by the party leadership, the Government, deputies, the people's Council, the Committee of Vietnam Fatherland Front and the front's member organizations, the press and other agencies moved to under the provisions of the law;
b) by the individual, agency or organization to police agencies to direct complaints (hereafter referred to collectively as the complainant);
c) sent via the postal service and other sources.
2. Agencies, individual unit after receiving a complaint, petition or write text, reflecting the content of the complaint (hereinafter collectively referred to as single) from the sources specified in paragraph 1 of this article must be on the shared and entered into the database system on your computer to manage, track; to seal the "To" and specify the date of the application. Processing officer or person having jurisdiction is responsible for preserving, not damaged, lost, do not change the form and content of the menu.
Article 5. Classification of complaints, Petitions, reflection 1. Complaints of administrative decisions, administrative acts of the bodies, the unit, officers, soldiers of public security is the complainant under the procedure by the law on complaints, proposed rules, agency, individual units have the authority in public safety people to review administrative decisions, administrative acts when there is evidence that the administrative decision or administrative acts which is unlawful, infringe the rights, legitimate interests.
2. Complainant decided to discipline officers, non-commissioned officers, soldiers serving there term, students, public safety workers (hereinafter referred to as officers, public security) is the officer public safety, based on the regulations of the Ministry of public security and the procedure by the law on complaints regulations , suggested the agency unit, authorized individuals within the public security people to reconsider the decision to discipline when there is evidence that the decision that is unlawful, infringing the rights, legitimate interests.
3. Complain about the mode of policy, planning, appointment, maneuver, recruitment, recruitment, political standard, emulating rewarded (hereafter referred to collectively as the complaints about the policy regime) is the officer public safety, based on the regulations of the Ministry of public security and the procedure by the law on complaints regulations , recommended heads, unit, individual competent in public security people to review decisions about policy mode when there is evidence that the decision which is contrary to law, the rules of the Ministry of public security, infringe the rights, legitimate interests.
4. Appeal decisions, criminal behavior is the complainant following the procedure prescribed in Chapter XXXV criminal laws in 2003, the Agency proposal, units and individuals have the authority in public safety people reconsider the decision in the proceedings, the Agency's litigation behavior who has the authority to conduct the proceedings in the public security people when there is a base for that decision, behavior that is against the law, infringe the rights, legitimate interests.
5. Appeal decisions, acts of authorities, units and individuals have the authority to enforce the criminal is the criminal and executive agencies, organizations, and individuals involved according to the procedure specified in section 1 of chapter XIII of law enforcement of the criminal the recommended agency 2010 units and individuals have the authority in public safety people to reconsider the decision, the Agency's behavior, organization or individual has the authority to enforce the criminal when there base for that decision, behavior that is against the law, infringe the rights, legitimate interests.
6. Recommendations, reflecting the individual, agency or organization that provides information, presentation of ideas, aspirations, proposing solutions to agencies, units, individuals have the authority in public safety people on matters related to the implementation of the policy, the legal policy, the management of the areas under the responsibility of the Agency unit of public security. Article 6. Handling of a complaint, the recommendations reflected in the jurisdiction of the people's public security 1. Handling complaints of administrative decisions, administrative behavior: a) complain of administrative decisions, administrative acts in the jurisdiction of the heads, police unit level would, if not in one of the cases provided for in article 11 of law complaints handling officers for 2011 proposed heads public safety unit, which handles level to resolve under the provisions of the law. If the complaint in one of the cases provided for in article 11 of law complaints not accepting 2011 but must inform, in writing and stating the reasons for not accepting the complainants to know;
b) complaints of administrative decisions, administrative acts are not in jurisdiction of the heads of public security level, but the responsibility of solving the people's public security officers dealt the base jurisdiction prescribed in article 9 of this circular to the heads of public security to grant his appeal to heads public safety unit, has the authority to consider, resolve and to notify in writing to the complainant, for agencies, organizations, individuals have turned to complain to; at the same time announce the single transfer for inspection of public security organizations of the same level with the Agency, the competent unit complaint resolution to help the heads the same level tracking, resolution results management;
c) where public security units, agencies receive complaints of administrative decisions, administrative acts under the authority of the heads of public security under directly, but the time limit according to rule that the first complaint is not resolved, if eligible under the provisions of paragraph 1 to article 33 of law complaints handling officers for 2011 proposed heads of public security received the complaint complaint accepting settlement; at the same time notify in writing to the complainant, to the Agency, organization, individual has transferred the complaint to.
2. complaint handling disciplinary decision: a) the complaints officer's disciplinary decisions, Public Security Department in the jurisdiction of the heads, police unit level would suggest processing officers heads, the police unit that handles level to resolve in accordance with the law;
b) appeal the discipline of officers, soldiers of public security if not under the jurisdiction of the heads of public security to grant her the officers handled pursuant to the authority provided for in article 14 of this circular to propose moving to the heads, police units are competent to consider , resolve.
3. Handling of complaints about the policy mode: claims of policy regime officials and soldiers in the police jurisdiction of the heads, police unit level would then move to the building authority to force it to handle suggestions, addressed by the authority.
4. complaint handling decisions, criminal behavior by the Agency, the authority conducting the proceedings in the public security of the people: a) appeal decision, the criminal behavior of the investigator, Deputy Heads, heads of investigation handled according to the provisions of Article 329 of the Penal Code criminal proceedings in 2003;
b) claims a concluded investigation of Deputy Heads, the investigation shifted to the heads of the investigation at the same level. Complaints investigation conclusion of the investigating agency heads then moved to the people's Procuratorate at the same level to solve;
c) appeal, the criminal behavior of the person who has the authority to conduct certain activities in the people's public security investigation conducted under the provisions of article 332 of the Penal Code criminal proceedings in 2003;
d) the complaint relating to the application of measures to arrest, detention, detention made under the provisions of article 333 of the Penal Code criminal proceedings in 2003.
5. complaint handling decisions, acts of individual agencies have the authority to enforce the criminal code:

Appeal the decision, the Agency's behavior, the individual has the authority to enforce the criminal if not under the jurisdiction of the heads of public security to grant her the officers handled pursuant to the authority provided for in Article 152 the criminal enforcement Act of 2010 to the proposal to transfer the complaint to the heads public safety unit, has the authority to consider, resolve.
6. Handling the petition, reflected: a), reflecting the recommendations related to the complaint by the Agency, the public security units would have or are resolved the Agency, the unit that is responsible for the review, replies to the recommendations;
b) recommendations, reflected in another agency's jurisdiction, the police unit would then move to the Agency, the unit that reviewed, resolved; If the Council were sent to the Agency, the competent units to solve the Save menu.
Article 7. Single handle has more content in more competent in solving the Single people are more content, related to many areas, in many levels have jurisdiction in different people's public security, including the content of the complaint, the officers handled the base jurisdiction to resolve the complaint provisions of Law complaints in 2011 , Decree No. 75/2012/ND-CP and this circular proposes to transfer the content of complaints to agency heads, the unit of public security are authorized to solve the following sequence, procedure for resolving complaints; other content then proposed the move to agency heads, the police unit has jurisdiction under the provisions of the law.
Article 8. Handling of a complaint, the recommendations reflect not belonging to the jurisdiction of the people's public security 1. Complaints, Petitions, reflected not in jurisdiction of the people's public security agency, accepting units have guidance documents the complainant, petitions addressed to the Agency, reflecting, organizing, personal jurisdiction; If getting the papers, the document is the original unit, agency, then accepting the return of the papers, that document to the complainant, Petitions, reflect the same text instructions.
2. Complaints, Petitions, reflected not in the jurisdiction of public security of the people but by the deputies, deputies to the people's Council, the Committee of Vietnam Fatherland Front and the front's member organizations or the press agency, other agencies transfer to the Agency the unit get sent back to the Agency, organization or individual that has moved to the menu and notice in writing stating the reason for the agencies, organizations and individuals, it said.
3. in case of receiving complaints, Petitions, reflected not in jurisdiction of the people's public security that it undertook to submit to the Agency, organization, personal jurisdiction; invoices not signed; autographed menu not directly; duplicate content has single-handle or the guidelines has been saved.
Chapter III section 1 COMPLAINTS COMPLAINTS of ADMINISTRATIVE DECISIONS, ADMINISTRATIVE ACTS article 9. Authority to resolve the complaint 1. The police chief in town people's public security Chief, public safety, public security Chief of Fort Ward (hereafter referred to collectively as the head of the police precinct level) complaints first for administrative decisions, administrative acts and of the officers and soldiers because of his direct management.
2. Minister of public security, districts, towns and cities in the province (hereinafter referred to as the head of the police district level) solve: a) the first complaints against administrative decisions, administrative acts and of the officers and soldiers by themselves the direct management, except for complaints in the jurisdiction specified in paragraph 1 of this article;
b) second complaint against administrative decisions, administrative acts that police have solved the first ward level but also the complaint or complaints first prescribed time limit has expired but not yet resolved.
3. the head of unit heads and equivalent levels in the room in the police, Fire Department and Police Department fire the provinces and cities under central; Correctional supervisor; School principal brought; The Director of the institution to resolve complaints against administrative decisions, administrative acts and of the officers and soldiers because of his direct management.
4. Heads of departments or units directly under the General Directorate to resolve complaints against administrative decisions, administrative acts and administrative acts of officials and soldiers by themselves the direct management.
5. General Director, Director of public security, the Director of the Fire Department and Police Department fire the provinces and cities under central settlement: a) first complaints against administrative decisions, administrative acts and of the officers and soldiers by themselves the direct management;
b) second complaint against administrative decisions, administrative acts which heads, units administered directly solve for the first but also the complaint or complaints first prescribed time limit has expired but not yet resolved.
6. Ministers resolved: a) the first complaints against administrative decisions, administrative acts and of officials not held (if any) direct management by themselves;
b) second complaint against administrative decisions, administrative acts of General Director, heads of subdivisions; The Director of public security, the Director of the Police Department Fire Department and the Fire Department, central cities have tackled the first but also the complaint or complaints were the first expiry under the provisions but has not yet been resolved;
c) second appeal against administrative decisions, administrative acts have content management under the authority of the State Ministry of public security that people's Committee Chairman granted the first resolved but also complaints or complaints first prescribed time limit has expired but not yet resolved.
Article 10. Resolve the complaint 1. Complaints have more content: a single case) just be content to complain, just be content to denounce, if the content of the complaint is primarily the heads, police units are competent to conduct the verification, concluding sequence, procedure for resolving complaints; at the same time must verify, concluded under the provisions of the law of order and procedure for resolving accusations if the content of the report in his jurisdiction. If the content of the report is not in his jurisdiction, then transfer the content of the report to the heads of agencies, public security units have jurisdiction under the provisions of the law on the denunciation;
b) case does not determine the content that is mostly or content complaints, accusations unrelated to each other then the content separate content complaints, report to address in sequence, the procedure prescribed by law.
2. The order and procedure for resolving complaints against administrative decisions, administrative acts performed as prescribed in item 2, item 3 chapter III of law complaints in 2011 and complaint resolution processes of the Ministry of public security. The Heads of agencies, units of public security has the authority to make decisions to resolve the complaint under the provisions of article 31 and Article 40 grievance Law 2011 not used, dispatch, notifications, or any other form to answer instead decided to resolve the complaint.
3. Send, publicly decided to resolve the complaint: a) sending complaints decisions made according to the provisions of article 32 and Article 41 paragraph 1 of law complaints in 2011;
b) the decision on the second appeal made under the provisions of clause 2 Article 41 of law complaints in 2011 and article 12 of Decree 75/2012/ND-CP does not make the informed decision to resolve complaints on the mass media, the electronic portal , electronic information page; listed on the Office or where the next citizen's Agency, the unit has resolved complaints for complaints with content in the standard political problems, the policy mode, directory of State secrets or other regulations of the Ministry of public security. 4. Resolving complaints about policy regulations made by the authority, order, complaint resolution procedures of administrative decisions, administrative acts provided for in chapter III of law appeal 2011, article 3 of Decree 75/2012/ND-CP and section 1 of chapter III of this circular. Officers, non-commissioned officers, soldiers serving there term and students have the right to complain about the policy mode but not sue out to the administrative court.
Article 11. Establishment of the Council for the service of complex complaints, if necessary, the agency heads, the police complaints authority for the second establishment of the Advisory Board to consult to resolve complaints.
Components include the Advisory Council who have expertise in the field of content-related complaints and others that people resolve complaints deemed necessary. Opinion of the Advisory Council is one of the grounds for heads of unit, police complaints authority for the second review, the conclusion of the content of the complaint.
Article 12. The effect of the decision to appeal administrative decisions, administrative acts 1. The decision to appeal the first law takes effect after thirty days from the date of enactment to which the complainant did not complain. Decision on complaint resolution times two legal effect after thirty days from the date issued. For the remote areas difficult travel, the time limit may be extended, but not more than forty-five days from the date of issuing the decision on complaint resolution the first time or decide to resolve the complaint.
2. where the complainant does not agree with the decision to settle the complaint shall have the right to sue the Government case in court under the provisions of the administrative procedure rules 2010.
3. decision on complaint resolution in force the law have enforceable right.
Item 2 the COMPLAINT RESOLUTION DECISION DISCIPLINE of OFFICERS, SOLDIERS of PUBLIC SECURITY article 13. Appeal rights, the right to sue in administrative cases in the administrative court 1. Officers, non-commissioned officers, soldiers serving there term, students of public security universities have the right to appeal the discipline with the Agency, the competent units of the people's public security under the provisions of the law on complaints in 2011 and this circular but not sue out to the administrative court.

2. Public safety workers in paid from the State budget has the right to appeal the discipline according to the regulations on complaints, complaint resolution decision to discipline officers, public servants in chapter IV appeal 2011 Law and article 4 of Decree No. 75/2012/ND-CP cases public safety workers disciplinary dismissal which do not agree with the decision to solve complaints for disciplinary dismissal or the expiry of the first grievance, the second according to the provisions of article 50 of the law complain that no complaint in 2011 are resolved then has the right to sue the Government case in court under the provisions of the administrative procedure rules 2010.
Article 14. Authority to resolve complaints 1. for disciplinary officers, non-commissioned officers, soldiers serving in the term of public security of the people: a) detention supervisor, the Director of the institution, the school principal brought; Police districts, the Chief and the heads of unit level equivalent in the room in the police, Fire Department and Police Department fire the provinces and cities under central complaints first to his decision issued on the discipline of officers, non-commissioned officers, soldiers serving there term administered directly;
b) heads of departments or units directly under the General Directorate of complaints for the first time his decision issued on the discipline of officers, non-commissioned officers, soldiers serving there term administered directly;
c) Director of public security, the Director of the Fire Department and Police Department fire the provinces and cities under central complaints first to his decision issued on the discipline of officers, non-commissioned officers, soldiers serving there term administered directly; resolve complaints for disciplinary decisions that police districts, the Chief and the heads of unit level equivalent in the room in the police, Fire Department and Police Department fire the province, central cities have tackled the first but also the complaint;
d) General Director first complaints against his decision issued on the discipline of officers, non-commissioned officers, soldiers serving there term administered directly; resolve complaints for disciplinary decisions that the heads of subdivisions Of the Department were addressed first but also complaints;
e) Ministers to resolve complaints for the first time his decision issued on the discipline of officers administered directly; resolve the complaint for which disciplinary VEA, the heads of subdivisions, Director of public security, the Director of the Police Department Fire Department and the Fire Department, central cities have tackled the first but still complain.
2. for disciplinary students: a) Director of the Academy, Dean of the school of public safety people resolve complaints first to his decision issued regarding student discipline;
b) General Director of the construction Bureau of the people's public security forces to resolve complaints for disciplinary decisions where the Academy Director, Rector of the school of the people's public security was addressed first but still complain.
3. for decisions to discipline public safety workers: a) heads, unit of public security authority to manage public safety workers according to the hierarchy first grievance against the disciplinary decision by themselves;
b) heads the direct superior of the heads of management public safety workers have jurisdiction in cases of complaints.
Article 15. Complaint resolution Process, the procedure for resolving complaints for the first, the second complaint against disciplinary decisions taken under the provisions of chapter IV of law complaints in 2011 and complaint resolution processes of the Ministry of public security. In the process of complaint resolution is dialogue organized under the provisions of article 53, and paragraph 3 Article 55 of law complaints in 2011; Heads of unit, the police have the authority to make decisions to resolve the complaint and sent the decision to settle the complaint to the complainant, the individual unit owners, according to the provisions of article 54, article 56 of law complaints in 2011; No dispatch, communications or any other form to answer instead decided to resolve the complaint.
Article 16. The effect of the decision on complaint resolution decision to discipline officers, non-commissioned officers, soldiers serving there term, students 1. The decision to appeal the first law takes effect after thirty days from the date of enactment to which the complainant did not complain. Decision on complaint resolution times two legal effect after thirty days from the date issued.
2. decision on complaint resolution in force the law have enforceable right.
Chapter IV RESPONSIBILITY of AGENCIES in RECEIVING, handling, COMPLAINT MANAGEMENT and RESOLUTION article 17. The responsibility of Heads of public security level 1. The heads of public security levels is responsible for directing the work of reception, processing, management and resolution of complaints within his administration.
2. where the complaint resolution decision of First Ministers on the policy regime, about the discipline of officers administered directly but also to the complainant, the Ombudsman delivered The Minister chaired, in collaboration with the General Directorate of construction of the people's public security force to help check the Minister, review.
Article 18. The responsibility of the relevant authorities in receiving, handling, complaint management and resolution 1. Police inspector responsible levels: a) receiving, classifying, handling complaints, Petitions, reflected from the source switch to; Verify, conclusion, recommendations second settlement for complaints provided for in the paragraph 1, 2 and 3 article 5 this circular, under the authority of the heads of public security at the same level;
b) uniform complaint management provisions in the clause 1, 2 and 3 article 5 this circular, under the authority of the heads of public security at the same level;
c) Help the heads of public security the same level track, test, urge, guide the reception, sorting, processing, settlement and complaint management, recommendations, reflecting the decision enforcement, complaint resolution not in the field of criminal proceedings and the enforcement of the criminal law in effect of subordinate public security heads;
d) cases detected violations of the law on complaints detriment to the interests of the State, the rights, legitimate interests of citizens, agencies, the Organization shall make recommendations for the heads of public security jointly issued or authorized person to apply the necessary measures to put an end to the violation of , considering the responsibility, treats for the violation;
DD) Ministerial Ministers help verify, conclusion, recommendations for the resolution of claims specified in Clause 6 article 9, point e article 14 paragraph 1 of this circular, except the first complaint against the decision issued by the Minister on policies regarding discipline officers administered directly.
2. The Agency building the force levels in people's public security has the responsibility: a) receiving, classifying, handling complaints, Petitions, reflected from the source switch to; Verify the conclusions, recommendations, the resolution for the first complaint about the policy regime and disciplinary decisions in the jurisdiction of public security heads at the same level;
b) in coordination with the Agency and the other competent authorities verify the conclusions and recommendations of the resolution of the complaint is the content in the fields of professional work, just with content related to the construction of public security forces;
c) urge verify, complaint resolution conclusion of disciplinary decisions and the policies of subordinate public security heads;
d) Directorate construction of people's police force helps the Minister to verify the conclusions, recommendations, the resolution of complaints for the first decision issued by the Minister on policies regarding discipline officers administered directly.
3. Office of the Ministry of public security, the provincial public security office is responsible for: a) receiving, classifying, handling complaints, Petitions, reflected from the source switch to; pursuant to the provisions in this circular to single transfer to the responsible authorities, jurisdiction;
b) receiving, sorting, processing and transfer to the heads of public security has the authority to resolve the complaint reflects on mass communication; notice of the handling of the complaint on to the inspectors, the Agency built the same force level to unify the management of the work to resolve the complaint and serve the management cadre.
4. the investigating authority levels in people's public security is responsible for receiving, processing, management and resolution of complaints in the field of criminal proceedings, the reply to the complaint under the provisions of the code of criminal proceedings in 2003; report complaints to the heads of the same level, at the same time inform the Ombudsman institutions at the same level, to manage.
5. Heads of public security authority, heads the criminal enforcement levels in people's heads, public security authorities enforce the Criminal Department of the Ministry of public security is responsible for receiving, processing, management and resolution of complaints in the field of criminal enforcement , reply to the complaint under the provisions of the Penal Enforcement Act of 2010; report complaints to the heads of the same level, at the same time inform the Ombudsman institutions of the same level to help the heads of tracking results.
Chapter V MANAGEMENT TASK to RESOLVE a COMPLAINT article 19. Management task to resolve the complaint 1. The Minister of public safety implement state management on work to resolve complaints within its management according to the provisions of article 63 of law complaints in 2011.
2. Heads of public security levels are responsible to the heads of the upper level directly on the management of the work to resolve complaints within its management.
3. Inspection of the Ministry of unification Minister help state management on work to resolve administrative complaints, complaints and discipline policy mode; help track the results Ministers resolve complaints in the field of criminal proceedings and criminal enforcement in the whole people's police force.

4. The Inspector of police at district level, provincial police inspector, the Inspector General, subdivisions the Secretary help the heads the same level of unification of management resolve administrative complaints, complaints and discipline policy regime in the local unit, administered by heads; the resulting track heads help resolve complaints in the field of criminal proceedings and criminal enforcement in the local units themselves. Every month, six months, one year shall assist the heads the same level results reporting complaints over the heads of the upper level directly (through the Organization of inspection).
5. The investigating authorities in public security people help the heads the same level of management of the work to resolve complaints in the field of criminal proceedings in the local units themselves. Every month, six months, one year shall assist the heads the same level results reporting complaints over the heads of the upper level directly (through the Organization of inspection).
The Office of investigating police agency Ministry of public security is responsible for the track, General complaints on work in the field of criminal proceedings the investigating police force levels in public security people; security agencies investigate the Ministry of public security is responsible for the track, General complaints on work in the field of criminal proceedings the investigating security force levels in public security people; every month, six months, one year shall assist the heads the same level reported the Minister (through the Inspector General) on the results of complaint resolution.
6. criminal enforcement agency-level public security, criminal enforcement agencies of public security and provincial enforcement agency under the Ministry of public security criminal help heads the same level of management of the work to resolve complaints in the field of criminal enforcement in the unit , local. Every month, six months, one year shall assist the heads the same level results reporting complaints over the heads of the upper level directly (through the Organization of inspection).
General Directorate of criminal enforcement and judicial support is responsible for the track, General complaints on work in the field of criminal enforcement in the people's police force; every month, six months, one year is responsible for reporting the Minister (through the Inspector General) on the results of complaint resolution.
Article 20. Report mode 1. Monthly reports on complaints and complaints of the subdivisions Of the Department, the police, the Police Department, Fire Department and the Fire Department, central cities reported superior heads (sent via the Ombudsman institutions at the same level) on the 15th of every month.
2. monthly reports on complaints and complaints of the General Directorate, the subdivisions of the Ministry, the police, Fire Department and Police Department fire the provinces and cities under central ministerial report (sent by Inspector General) on the 20th of every month; six-month report on May 25 last year and reported on 25 November.
3. irregular reports are submitted in a timely manner as required.
Chapter VI HANDLING of breach of article 21. Handling violations of the law by the complaint resolution officer, public security soldiers have violations of the provisions of paragraph 1, 2, 3, 4 Article 6 complaints 2011 Law or breach of the provisions of the law in the resolution of complaints, then depending on the nature , the degree of the violation will be handled by one of the laws in the form of public security of the people. If there are signs of the crime handled under the provisions of criminal legislation; If the damage compensation or reimbursement under the provisions of the law.
Article 22. Handling violations of the law on complaints against the complainant and others concerned officials and police, soldiers and citizens have one of the acts specified in paragraphs 5, 6, 7, 8 article 6 complaints 2011 Law or breach of the provisions of the law on complaints and complaint resolution shall, depending on the nature , the degree of the violation will be handled in accordance with the current legislation.
Chapter VII ENFORCEMENT PROVISIONS Article 23. Effective enforcement of this circular is effective as from 1 March 2014.
To annul the regulations on complaints management and resolution in circular No. 63/2009/TT-BCA-V24 on December 29, 2010 by the Minister of public security management guide and resolve complaints, accusations in public security people.
Article 24. Responsibility 1. General Director, heads of subdivisions of the Ministry, the police, Fire Department and Police Department fire the provinces and cities under central is responsible for implementation of this circular.
2. The Inspector is responsible for guiding, inspecting, urging implementation of this circular in the whole people's police force. Police inspector responsible for checking levels, urging implementation of this circular within the local units themselves.
3. In the process of implementation, if there are problems, public safety, local units reported (through inspector) to guide or additional timely amendments./.