IT ' S SMART

The guidelines for handling complaints, petitions, reflection; resolve of complaint.

and managing the resolution of the complaint in civil security.

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The Law Base pleaded November 11, 2011;

Office of Law Enforcement on June 17, 2010; Criminal Code Base on November 26, 2003;

Base of Protocol 75 /2012/NĐ-CP October 3, 2012 of the Government rules out certain provisions of the Law.

Base of Protocol 77 /2009/NĐ-CP September 15, 2009 of the Government stipulated the function, mandate, jurisdiction and organizational structure of the Ministry of Public Security; on the recommendation of the Chief Inspector of the Department of Public Security; Minister of Public Security issued the guidelines for the handling of complaints, petitions, reflection; resolution; the decision to complain and manage the work to resolve the complaint in the People ' s Public Security.

Chapter I

GENERAL REGULATION

What? 1. The adjustment range

1. This information guides the reception, classification and handling of the complaint, the petition, reflection; the resolution of the complaint; the management of the work to resolve the complaint and the handling of the violation of the complaint of the complaint in the People ' s Public Security.

2. The settlement of the complaint in the criminal proceedings and the criminal execution examination is not of the scope of the regulation of this privacy.

What? 2. Subject applies

1. The Agency, the unit, the individual has the authority to take over, categorate and process complaints, petitions, reflect or resolve the complaint in the People ' s Public Security.

2. The complaint, who has the complaint; the agency, the unit, the individual is involved in the settlement of the complaint in the People ' s Public Security.

What? 3. Apply the law on the complaint and resolve the complaint

1. A complaint by the agency, the organization, the foreign individual in Vietnam and the settlement of the complaint under the jurisdiction of the People ' s Public Security imposed under the 2011 Petition Law, The Digital Decree. 75 /2012/NĐ-CP October 3, 2012 of the Government rules the details of some of the provisions of the Petition Law (later abbreviated to the Digital Protocol) 75 /2012/NĐ-CP ) And this is the same, except for the case of international treaties that the Socialist Republic of Vietnam is another regulated member.

2. The other case of law has a different regulation of the complaint and the resolution of the complaint applies under the regulation of that law.

Chapter II

ACCEPT, CLASSIFY AND HANDLE COMPLAINTS,

PETITION, REFLECTION

What? 4. Continue the complaint, petition, reflection

1. Petition, petition, reflection is received from the following sources:

a) Due to the leadership of the Party, the State, the Congress delegate, the People's Council delegate, the National Front Committee of Vietnam and its member organizations of the Front, the press and other agencies moved to the rule of law;

b) Due to the individual, the agency, the organization to the Public Security Agency for a direct complaint (later known as the complaint person);

c) To the postal service and other sources.

2. Agency, unit, individual after receiving a complaint, petition, reflection or text that records the complaint (the following is generally single) from the specified sources at paragraph 1 This must go into the book and enter the database system on the computer in order to use it. management, tracking; must stamp "To" and specify the date of the adoption. The handling officer or person with the authority to resolve is responsible for preservation, failure to damage, fail, not to alter the form and contents of the application.

What? 5. Classification of complaints, petitions, reflection

1. The complaint of administrative decision, the administrative action of the agency, the unit, the officer, the Security Officer is the person who lodged a procedure by the law on the regulatory complaint, recommended the agency, the unit, the competent individual in the People ' s Public Security review. the administrative decision, the administrative act, when it comes to the grounds that the administrative decision or administrative act is the law, the breach of the right, the legitimate interests of its own.

2. Claims to discipline the officer, corporal officer, long-term service soldier, cadet, worker of Public Security (later known as cadet, soldier of Public Security) as cadres, soldier fighters based on the provisions of the Ministry of Public Security and procedures by law on the law. The law, the unit, the authority, the competent individual in the People's Public Security review the decision to discipline when it comes to the grounds that the decision is illegal, trespassing, its legitimate interests.

3. Claims on policy mode, planning, appointment, mobiles, admissions, recruitment, political standards, reward competition (later known collectively as a complaint of policy regime) as cadres, soldier workers based on the provisions of the Ministry of Public Security. and the procedure by the law of the prescribed complaint, which recommended that the Chief Minister, the unit, the competent individual in the Public Security review the decision on the policy regime when there is grounds that the decision is illegal, the regulations of the Ministry of Public Affairs. Security, your legal interests.

4. Decision-making, criminal proceedings of the criminal complaint filed in the chapter XXXV Code of Criminal Justice in 2003, recommended the agency, the unit, the competent individual in the People ' s Public Security review review of the proceedings, the conduct of the law. The judge of the agency, who has the authority to conduct proceedings in the People's Public Security when there is grounds that the decision, that behavior is illegal, violated the rights, the legitimate interests of his own.

5. The decision of the decision, the conduct of the agency, the unit, the individual with the authority to enforce the criminal execution of the criminal justice and agency, the organization, the other person involved in the procedure of regulation at Section 1 of Chapter XIII Law Enforcement Act years. 2010, the agency, the individual, the competent individual in the People's Public Security review the decision, the conduct of the agency, the organization, the individual who has the authority to enforce criminal justice when it comes to the grounds that the decision, that behavior is illegal, trespassing, interests. It's my legal help.

6. The petition, mirrorfully, the agency, the organization provides information, presentation of opinions, aspirations, suggestions of solutions with the agency, unit, individual competent in the People ' s Public Security on matters related to the implementation of the initiative, the road. the way, the law policy, the management of the areas of responsibility of the agency, the Security unit.

What? 6. Handout the complaint, petition, reflection of the jurisdiction of the People ' s Public Security

1. Handout the complaint of administrative decision, administrative action:

a) The administrative decision of the administrative authority of the Chief Minister, if not one of the prescribed cases in Article 11 of the 2011 Complaint Act, the handling of the Chief Minister Agency, the unit of the Security Council makes it possible to deal with the rule of law. If the complaint belongs to one of the specified cases at Article 11 of the 2011 Ballot Law, it is not reasonable but it must be written in writing and stating the reason not to be able to tell the person of complaint;

b) The case of a decision to execute the administrative decision, the administrative action not under the jurisdiction of the Chancellor of the Public Security, but of the responsibility of the resolution of the Public Security, the officer handles the jurisdiction of the jurisdiction in Article 9. In order to propose the Chancellor of the Public Security to transfer the complaint to the Chief Minister, the Security Council has the authority to review, resolve, and have to inform the complaint to the complaint, to the agency, to the organization, the individual who transferred the complaint to; and also through. The announcement of the application to the Public Security Inspectman and the agency, the unit has the authority to resolve the complaint to help the Chancellor. tracking, managing the results of the resolution;

c) The agency case, the Public Security unit received a complaint of administrative decision, the administrative conduct of the jurisdiction of the under-direct Chancellor of the Public Security, but too long under the stipulation that the first complaint was not resolved, if eligible. In accordance with the provisions of the Article 33 Article 33 of 2011, the officer's handling of the Secretary of the Public Security receives a resolution of the settlement, and the document is written to the person of the complaint, for the agency, the organization, and the individual who transferred the complaint.

2. Handout a disciplinary decision-making complaint:

a) Claims the disciplinary decision of the officer, the officer of the Security Council of the jurisdiction of the Chief Minister of the Agency, the officer of the Security Council, and the handling of the proposed execution of the Chief Minister of the Agency, the unit of Public Security, to resolve in accordance with the rule of law;

b) The decision to decide the discipline of the cadres, the Duke of Public Security if it is not under the jurisdiction of the Chancellor of the Public Security, the officer handles the right to the jurisdiction in Article 14 of this Article 14 to propose a transfer to the Chief Minister, the unit. The Duke has the authority to take a look at it, settle it.

3. Processing a complaint about the policy regime:

A complaint about the government's policy regime, the officer of the Security Council, addressed to the office of the Chief Minister, the Department of Public Security, which moved to the agency to build that level force to propose a trial, to address the authority.

4. Procouncing the complaint of the impeachment decision, the criminal proceedings of the agency, who has the authority to conduct proceedings in the People ' s Public Security:

a) the decision to conduct, the criminal proceedings of the investigator, the Deputy Prime Minister, the head of the regulatory authority under regulation at Article 329 of the Criminal Procedal Code in 2003;

b) The report concluded that the investigation of the Deputy Head of the Agency to investigate the investigation moved to the Chief of the Executive Office on the same resolution. The case of the complaint concluded the investigation by the Chief Executive Officer, then moved to the Institute of People's Examination and the resolution;

c) The decision to determine, the criminal proceedings of the competent person to conduct a number of investigative activities in the People ' s Public Security currently prescribed at Article 332 of the Criminal Procedal Code in 2003;

d) In connection with the application of the arrest, detention, execution of execution by regulation at Article 333 of the Criminal Procedal Code in 2003.

5. Handout the decision complaint, the conduct of the agency, the individual with the authority to enforce the criminal execution:

The decision of the decision, the conduct of the agency, the individual who had the authority to execute criminal justice without the jurisdiction of the Chancellor of the Public Security, the officer's handling of the custody at the jurisdiction stipulated in Article 152 of the 2010 criminal execution law. proposed transfer of the complaint to the Chief of the Agency, the Security Council with the authority to review, resolve.

6. Process of petition petition, reflection:

a) The petition, which is reflected in relation to the complaint issued by the agency, which the Security unit has or is addressing the agency, the unit is responsible for review, responding to the petit, reflection;

b) The petition, the other reflection of the authority's jurisdiction, the Security unit moves to the body, the unit considers, addressing; if the copper is sent to the agency, the unit has the authority to resolve the application.

What? 7. The single processing has multiple content of multiple levels of resolution resolution in the Civil Security.

The single has many content, involving multiple fields, belonging to a variety of licensed authorities in the People's Public Security, including a complaint which handles the authority to handle the jurisdiction over the claims of a regulatory complaint at the 2011 Ballot Law. Number Protocol 75 /2012/NĐ-CP And this message proposes to transfer the contents of the complaint to the Chief Minister, the Security Council, to address the order, the procedure to resolve the complaint; other content, the proposal to move to the Chief Minister, the competent Public Security unit. solved by the rule of law.

What? 8. Handout the complaint, petition, reflection not under the jurisdiction of the People ' s Public Security.

1. A complaint, petition, which reflects not under the jurisdiction of the settlement of the People's Security, the body, the application unit with the text of the complaint, the petition, reflects to the agency, the organization, the competent individual; if you receive the papers, The document is the original, the application, the application unit, the documents, the documents, the petition, the petition, the mirrorless text.

2. The complaint, the petition, reflects not under the jurisdiction of the resolution of the People 's Public Security but due to the Congressional delegate, the People' s Council delegate, the National Front Committee of Vietnam and members of the Front or press agencies, the agency said. Otherwise, the agency, the unit, was sent back to the agency, the organization, the individual who moved the application, and the written notice states the reason for the agency, the organization, the individual knows.

3. The case of receiving a complaint, petition, which reflects not under the jurisdiction of the People ' s Public Security that the unit has co-sent to the agency, the organization, the individual has the authority to settle; the application has no signatures; the application has no direct signature; the internal complaint. Processed or instructed to be filed.

Chapter III

RESOLVE THE COMPLAINT

Item 1

RESOLUTION OF ADMINISTRATIVE DECISION COMPLAINTS,

ADMINISTRATIVE BEHAVIOR

What? 9. Authority to resolve complaints

1. Head of the Town in Public Security, Head of Public Security, Head of Public Security (later known as Chief Public Security) addressing the first complaint against the administrative decision, his administrative conduct and the staff of the officer, I don't know, soldier.

2. Head of District Security, District, Town, Province of the Province (later known collectively as Head of District Security) addressing:

a) A first time for administrative decisions, administrative actions, and of the cadres, the men of the charge of direct management, except for the jurisdiction of the authority to resolve the provisions of this one Article;

b) The second ballot for administrative decision, administrative action, which the Chief Minister of the Public Security has solved for the first time, but the complaint or complaint has expired at the time of the statute but has not been resolved.

3. Head of the Department and Head of the Security Council equivalent to the Security Department, Fire Department Police Department and the firefighting of the provinces, Central City of Central City; Camp Chief; Head of the Education School; Director of Education Services addressing the complaint. with its administrative decision, administrative action, and of the cadres, the soldier is directly administered directly.

4. The Prime Minister of the Ministry or subordinated to the Directorate of the Directorate of the Directorate of the Directorate of the Directorate of the Directorate of the Directorate of the Directorate of the Directorate of the Directorate of the Directorate of the Directorate of the Directorate of the Directorate of the Directorate of the Directorate of the Directorate of the Directorate of the General Affairs of the General Affairs,

5. General Secretary, Director of Public Security, Director of the Department of Police Fire Department and the firefighting of the provinces, the Central City of the Central Committee resolved:

a) First complaint against administrative decision, his administrative conduct and of the cadet, the soldier due to his direct management;

b) The second ballot for administrative decision, administrative action that the Chief Minister of the Authority, the directly administered unit of direct management, but also a complaint or complaint has expired at the time of the statute but has not been resolved.

6. Secretary of the settlement:

a) First plead against the administrative decision, its administrative conduct and that of the officer who do not hold office (if any) direct management;

b) The second ballot for administrative decision, administrative action by which the Chief Minister, the Deputy Minister of the Department; the Director of Public Security, Director of the Fire Department of Fire and the fire of the provinces, the Central City of Central City resolved for the first time. But the complaint or complaint has expired at the end of the statute, but has not been resolved.

c) A second complaint against the administrative decision, administrative action has the contents of the state governing jurisdiction of the Ministry of Public Security that the Chairman of the Provincial People ' s Committee settled for the first time but also lodged a complaint or complaint expired at the time. rules but not solved.

What? 10. Resolve complaint

1. Resolve the complaint has multiple content:

a) The case of a solitary complaint, which has the contents of the complaint, if the contents of the complaint are mainly the head of the office, the Security Council has the authority to proceed with the verification, the conclusion of the order, the procedure to resolve the complaint; and the right time to verify, conclude by the provisions of the law of the sequence, the procedure of solving the charge if the content denouncing its jurisdiction. If the denouncing content is not in the jurisdiction of his settlement, then transfer the contents of the charge to the Chief Minister, the Security Council has jurisdiction over the rules of the law on the charge.

b) The case not to determine which content is primarily or the contents of the complaint, the alleged non-related denouncing the contents of the complaint, the contents of the charge to resolve in accordance with the order, the regulatory procedure of the law.

2. The procedure, the procedure to resolve the complaint to the administrative decision, the administrative action is executed in accordance with the provisions in Section 2, Section 3 Chapter III The Law of the Petition in 2011 and the submission of the Ministry of Public's complaint.

The head of the agency, the competent Public Security unit who had to make a decision to resolve the complaint under regulation at Article 31 and Article 40 of the 2011 Complaint Laws, was not used in writing, notification or any other form to answer instead of the settlement decision. A complaint.

3. Send, publicly decide to resolve the complaint:

a) The submission of the decision to resolve the implementation of the implementation by regulation at Article 32 and Clause 1 Article 41 The complaint in 2011;

b) The declaration of the decision to resolve the complaint of the second time in accordance with Article 2 Article 41 of the Law of the Year of 2011 and Article 12 Decree No. 75 /2012/NĐ-CP . Not to make the announcement of the decision to resolve the complaint on the mass media, electronic information portal, electronic information pages; listed at the agency ' s office or public destination, the unit settled the complaint against the agency, the report said. with a complaint that has content on issues of political standards, policy modes, state secret categories or other provisions of the Ministry of Public Security.

4. The settlement of the complaint about the policy regime implemented by jurisdiction, sequence, procedure of resolution of administrative decision-making, regulation of regulation at Chapter III Law of Claims in 2011, Article 3 of the Digital Protocol 75 /2012/NĐ-CP and Section 1 Chapter III of this. The officer, corporal officer, a serving soldier with a deadline and the student had the right to complain about the policy regime but was not initiated into the Administrative Court.

What? 11. Founded the Advisory Council

For the complex complaint incident, if necessary, the Chief Minister, the Security Council, had the authority to resolve the second complaint establishing the Advisory Council to consult with the consent of the complaint.

The Advisory Council section consists of people with expertise in respect of the complaint content and others who resolve the complaint to see the need. The advice of the Consultated Council is one of the bases for the Chief Minister, the Council of Public Security to address the second complaint, concluding the complaint.

What? 12. The effect of the decision to resolve the complaint of administrative decision, administrative action

1. The decision to resolve the complaint had the validity of the law after thirty days, since the date of the issue that the petitor did not plead for the second time. The decision to resolve the second complaint had the legal effect after thirty days from the date of the issue. For the region, the remote area is difficult, but the deadline may be longer but not more than forty-five days, since the date of the decision to resolve the first complaint or decision to resolve the second complaint.

2. The case of the complaint of the complaint does not agree with the decision to resolve the complaint, which has the right to sue the administrative case in the Court by the provisions of the Administrative Proceedings of 2010.

3. The decision to resolve the complaint with the law enforcement effect is effective immediately.

Item 2

ADDRESSING THE DECISION TO DISCIPLINE THE OFFICER ' S DISCIPLINE, THE SECURITY OFFICER

What? 13. Rights of complaint, the right to initiate administrative case in Administrative Court

1. Officer, corporal officer, long-term serving soldier, practitioners of Public Security Schools have the right to complaint the disciplinary decision with the agency, the unit, who has jurisdiction in the People ' s Public Security under the provisions of the 2011 Petition Legislation and This Information but not The Court of Administrative Law, the Court of Administrative Law.

2. Public workers in the payroll of salaries from the state budget have the right to submit a disciplinary decision in accordance with the complaint of the complaint, addressing the decision to discipline the cadet discipline, public at Chapter IV Law of the Year 2011 and Article 4 of Parliament. Number 75 /2012/NĐ-CP The case of a civil worker's disciplinary action is forced by a disciplinary action without agreeing to a decision to resolve the complaint to a disciplinary decision forced to cease or expire, the second time stipulated at Article 50 of the Law of the Year. 2011 in which the complaint was not resolved, it was the right to initiate administrative cases in the Court by the provisions of the Administrative Proceedings of 2010.

What? 14. Authority to resolve the complaint

1.For the decision to discipline the officer, the corporal, the serving soldier has a deadline in the People ' s Public Security:

a) The detention center, the Director of the Education establishment, the Principal of the Nursing School; Head of the District Security, Head of the Department and Head of the Department of Public Safety, Department of Fire Department, Fire Department and Healing Provinces, Central City solved the initial complaint against the decision he issued about the officer's discipline, the corporal, the serving officer with a time of direct management;

b) The office of a subordinate or subordinated unit of the Directorate of the Directorate of the General Affairs resolved the first complaint against the decision issued by his decision on the discipline of officers, corporal officers, serving men with a statute of limitations of direct management;

c) The Director of Public Security, Director of the Fire Department Police Department and the firefighting of the provinces, the Central City of Central City resolved the first complaint against the decision he issued on the discipline of the officer, the corporal, the serving officer of the jurisdiction. Direct management; the resolution of the complaint to the disciplinary decision that the Head of the District Security, Head of the Department and Head of the Security Council equivalent of the Security Department, Fire Department Police Department and fire extinguiking the provinces, the Central City of Central City explained. The first time, but the complaint.

d) The chief minister resolved the first complaint against the decision he issued about the discipline of the officer, the corporal, the serving officer at a time of direct management; the resolution of the complaint to the disciplinary decision that the Chief of the Unit directly. The Bureau was settled for the first time, but there was a complaint.

e) The minister addressed the first complaint against the decision he issued about the discipline of direct management of the officer; the resolution of the complaint to the disciplinary decision that the Director General, the Minister of the Interior, the Director of Public Security, The director of the Department of Fire and Fire Department of the Provinces, the Central City of Central City settled the first time but complained.

2. For the student discipline decision:

a) The Director of the Academy, the Rector of the Public Security Schools to resolve the first complaint against the decision he issued about the discipline of the school discipline;

b) The General Directorate General of the General Construction of the People's Public Security Council resolved the complaint to the disciplinary decision that the Director of the Academy, the Rector of the People's Public Schools settled the first time but also lodged a complaint.

3. For the decision to discipline workers Public Security:

a) Chief of the agency, the Public Security unit with the jurisdiction of the management of the Public Security on the basis of a resolution of the first complaint against the decision of the disciplinary action;

b) The direct-level Prime Minister of the Chief Minister of Public Security has the authority to resolve in the event of the next complaint.

What? 15. Resolve complaint

The procedure, the procedure of resolving the first complaint, filed a second complaint against the disciplinary decision made in accordance with the provisions of the Act IV Law of 2011 and the resolution of the Ministry of Public Security's complaint.

In the process of resolving the complaint must hold a prescribed dialogue at Article 53 and Clause 3 Article 55 of the 2011 Ballot Law; the Chief Minister, the competent Public Security unit must make a decision to resolve the complaint and send the decision to resolve the complaint. The complaint to the complaint, the individual, the tangible unit according to the regulation at Article 54, Article 56 of the complaint in 2011; is not used in writing, notification or any other form to answer instead of the decision to resolve the complaint.

What? 16. The effect of the decision to resolve the complaint determines the officer ' s disciplinary decision, corporal officer, serving time officer, student.

1. The decision to resolve the complaint had the validity of the law after thirty days, since the date of the issue that the petitor did not plead for the second time. The decision to resolve the second complaint had the legal effect after thirty days from the date of the issue.

2. The decision to resolve the complaint with the law enforcement effect is effective immediately.

Chapter IV

THE RESPONSIBILITY OF THE AGENCIES IN THE RECEPTION,

HANDLING, ADDRESSING AND MANAGING COMPLAINTS

What? 17. The responsibility of the Chancellor of Public Security

1. The Chancellor of Public Security is responsible for directing the reception, handling, addressing, and managing complaints within its management range.

2. The case decided to resolve the Minister ' s first complaint of the policy regime, on the discipline of direct management of the officer directly but also the complaint, the Minister of Inspectoring of the Department of Presiding, coordinated with the General Construction of Civil Security Forces. Help the Secretary, check it out.

What? 18. The responsibility of the authorities in taking on, handling, addressing and managing the complaint is possible.

1. The Public Security Ombudman is responsible:

a) Take on, classify, handle complaints, petitions, reflection from the sources of transfers to; verify, conclude, petition for the second settlement with a regulatory complaint at Articles 1, 2 and 3 Article 5 This Notice, under the jurisdiction of the Chancellor of Public Security. the same level;

b) Unified management of the prescribed complaint at 1, 2 and 3 Articles 5 This April, under the jurisdiction of the Chancellor of the Public Security jointly;

c) Help the Chancellor of Public Security on the same level of observation, inspection, foreman, the guidance of the reception, classification, handling, settlement and management of the complaint, the petition, reflection, implementation of the decision to resolve the complaint not under the criminal proceedings and the exam the criminal execution of the law of the Prime Minister of Public Security;

d) The case found that violations of the law of the complaint caused the damage to the interests of the State, the right, the legitimate interests of the citizens, the agency, the organization, the petition for the Chancellor of the same degree or the authority to adopt the necessary measure. To end the breach, to consider accountability, to deal with the breach.

Inspector, the Minister of Justice, and the Minister of Justice, to conclude, the resolution of the settlement of the specified complaint at paragraph 6 Article 9, point 1 Article 14 of this, except for the first complaint against the decision issued by the Secretary of Policy, of the discipline. The law enforcement officer directly.

2. The Agency for the Construction of the Forces in the Public Security is responsible:

a) Take on, classify, handle the complaint, petition, reflection from the sources of transfers to; verify, conclude, the resolution of the settlement to the first complaint of the policy regime and the disciplinary decision of the resolution of the resolution of the Chancellor of Public Security. the same level;

b) Coordinated with the Agency for Inspectra and other authorities to verify, the conclusion and unification of the resolution of the settlement of the complaint was found in the field of professional work, which has been linked to the building of forces in the field. The people of the people.

c) The foreman confirmed, the conclusion of the resolution of the complaint of the disciplinary decision and the policy regime of the Under Secretary of Public Security;

d) The Directorate General of Construction of the People's Public Security Forces helped the Minister to verify, conclude, petit the resolution of the first complaint against the decision issued by the Minister for Policy, on the discipline of direct management of the administration.

3. The Office of Public Security, the Office of the Provincial Public Security, is responsible:

a) Take on, classify, handle complaints, petitions, reflection from the sources of transfers to; the base stipulated in this privacy to deliver the application to the responsible authorities, the authority to resolve;

b) Take, classify, process, and move to the Chancellor of Public Security with the authority to address complaints reflected on the mass information; inform the handling of the complaint above for the Ombudbuilding organization, the same-level force construction agency to unify management. about the task of resolving the complaint and serving the management business.

4. The Agency for Governing Bodies in the Public Security is responsible for receiving, handling, addressing and managing the complaint of the criminal proceedings, answering the complaint by the provisions of the Criminal Procedal Code in 2003; report the results of the settlement. A complaint to the Chief Minister, and then informed the Inspector of the same level to co-ordinate management.

5. The Chief of the Authority of Public Security, the Chief Minister of the Criminal Justice Department in the People ' s Public Security, the Head of the Office of Criminal Justice of the Ministry of Public Security has the responsibility to take on, handle, address and manage the case complaint. The field of criminal execution, responding to a complaint under the provisions of the 2010 Criminal Execution Law; report the results of the resolution of the complaint to the Prime Minister, and informed the organization of the same level to help the Chancellor track the results. solved.

Chapter V.

MANAGING THE COMPLAINT OF THE COMPLAINT

What? 19. Work Management resolved the complaint

1. The Minister of Public Security performs state administration on the settlement of the complaint in accordance with its management in accordance with the provisions of Article 63 of the 2011 Complaint Laws.

2. The Chancellor of Public Security is accountable to the Chief Minister directly on the management of the complaint of the complaint of the complaint within its management scope.

3. The Department of the Minister helps the Minister to unify the state on the work of solving the administrative complaint, complaint of discipline and policy regime; help the Minister to monitor the results of the complaint resolution of the criminal proceedings and execution of criminal justice. in the whole of the People's Public Security.

4. District Security Inspectman, Provincial Security Inspectman, Inspector General, Unit subordination to the Minister to help the Chief Minister to the First Minister to administer the administrative complaint settlement, disciplinary complaint and policy regime in the unit, address, and address. It is under the management of the Prime Minister; it helps the Prime Minister to monitor the results of the resolution of the complaint under the criminal proceedings and execution of the criminal court in the unit, locality. Every month, six months, a year of responsibility to help the Prime Minister to report results of the resolution of the complaint to the top-level Prime Minister (through the Ombudman).

5. The investigative agencies in the People ' s Public Security helps the Prime Minister with the management of the work to resolve the complaint of the criminal proceedings in the unit, locality. Every month, six months, a year of responsibility to help the Prime Minister to report results of the resolution of the complaint to the top-level Prime Minister (through the Ombudman).

The office of the Police Department investigating the Department of Public Security is responsible for monitoring, aggregation of the settlement of the complaint under the criminal proceedings of the police force investigating the levels in the People ' s Public Security; the Security Agency investigating the Ministry of Public Security. The responsibility of tracking, aggregation of the resolution of the complaint settlement of the criminal proceedings of the security forces investigating the levels in the People ' s Security; monthly, six months, a year of responsibility to help the Prime Minister to report the Secretary (via). Inspector Department) on the outcome of the complaint.

6. The district office of the Criminal Justice Department, the Provincial Public Security Enforcement Administration and the Department of Public Affairs Enforcement Administration, the Minister of Public Security, and the management of the Minister's Department of Public Affairs, and the management of the criminal justice department, are located in the field of criminal justice. Units, local units. Every month, six months, a year of responsibility to help the Prime Minister to report results of the resolution of the complaint to the top-level Prime Minister (through the Ombudman).

The Directorate General of Criminal Justice and Judicial Assistance is responsible for monitoring, aggregation of the accountability settlement of the criminal execution zone in the People ' s Public Security Force; monthly, six months, a year of responsibility for reporting the Minister (through). Inspector Department) on the outcome of the complaint.

What? 20. Report Mode

1. The monthly periodic report on the complaint and resolution of complaints by the Directorate General, Command, Public Security, Fire Police Department and fire extinguidising the provinces, the Central City of Central City reports the top-level Prime Minister (sent through the organization). It's a 15-month-old.

2. The monthly periodic report on the complaint and resolve of the Directorate ' s complaint, the Department of Public Affairs, Public Security, the Fire Police Department and the firefighting of the provinces, the Central City of China reports the Minister (sent through Inspector Department) on 20 April. Months; reported six months on May 25 and the final report on November 25.

3. The report suddenly must send in time as required.

Chapter VI

BREACH PROCESSING

What? 21. Processing of the violation of the complaint of the complaint.

The officer, the Duke of Public Security, has a violation of regulations on Clause 1, 2, 3, 4 Article 6 of the 2011 Claims Act of 2011 or violating other provisions of the law in addressing the complaint, depending on the nature, the extent of the breach will be handled by one of them. The forms of discipline are now in the People's Public Security. If there is a sign of criminal charges, they deal with the rule of criminal law; if the damage is caused, it must be compensated or compensated by the law.

What? 22. Deal with violation of the complaint against the complaint against the complacitor and others involved.

Officers, Public Security and Citizens have one of the stipulated acts at Clause 5, 6, 7, 8 Article 6 The Vote of Claims in 2011 or violating other regulations of the law on the complaint and settlement of the complaint, depending on the nature, the extent of the breach will be found. dealt with the rules of the existing law.

Chapter VII.

EXECUTION CLAUSE

What? 23.

It has been in effect since March 1, 2014.

Repeal the rules for solving and managing complaints at the Digital Information 63 /2010/TT-BCA-V24 December 29, 2010 by the Minister of Public Security and the resolution of the complaint, denouncing in the People's Public Security.

What? 24.

1. General Secretary, Deputy Head of the Department, Public Security, Department of Fire Police Department, and the fire extinguithy, the Central city of the Central Committee is responsible for the organization's organization.

2. The Inspector of the Department is responsible for guidance, inspection, and the practice of this information in the entire People's Public Security. The Inspector of Public Security is in charge of the inspection, the chief of this information is within the unit, where he is located.

3. During the organizational process, if there is an entanging, the Public Security of Units, the local report of the Ministry (through the Inspector of the Ministry) to guide or modify, replenicate in time.