Circular 39/2014/tt-Bgtvt: Citizen Marketing Work Rules, Complaints, To Resolve Accusations Of The Ministry Of Transportation

Original Language Title: Thông tư 39/2014/TT-BGTVT: Quy định công tác tiếp công dân, giải quyết khiếu nại, giải quyết tố cáo của Bộ Giao thông vận tải

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TRANSPORT DEPARTMENT
Number: 39 /2014/TT-BGTVT
THE SOCIALIST REPUBLIC OF VIETNAM.
Independence-Freedom-Happiness
Hanoi, September 12, 2014

IT ' S SMART

Public access to citizens, resolution of complaint, resolution.

the report of B There. G. iao to describe i

_____________

The Law Base Claims November 11, 2011;

Base. Law on November 11, 2011;

Civil Public Law Base on November 25, 2013;

Department Of Law Enforcement, Anti-Corruption in 2005, 2007, 2012;

Base of Protocol 75 /2012/NĐ-CP October 3, 2012, of the Government of the Government to detail certain provisions of the Law.

Base of Protocol 76 /2012/NĐ-CP October 3, 2012, the government rules out certain provisions of the Law.

Base of Protocol 59 /2013/NĐ-CP June 17, 2013 rules out some of the provisions of the Law of Room, against corruption;

Base of Protocol 64 /2014/ND-CP June 26, 2014 by the Government of the Government of the Government of the United States of the United States of the United States, the Government of the United States

Base of Protocol 107 /2012/NĐ-CP December 20, 2012 the Government regulates the functions, duties, powers, and organizational structure of the Ministry of Transport;

At the request of the Chief Inspector,

The Department of Transportation issued a public consultation, addressing the complaint, addressing the Ministry of Transport.

Chapter I

GENERAL REGULATION

What? 1. The adjustment range

1. This information regulates the public reception; reception and handling of the application, complaint information, denounce, petition, reflection; resolution of the complaint; the resolution of the complaint; the condition of ensuring the activities of the citizens, handling the complaint, denouncing, the petition, the protest. the light; the management of civic reception, the resolution of the complaint, the resolution of the Department of Transport.

2. The reception, handling of the individual ' s petition, organizes the administrative regulation provided by the competent agency of the Ministry of Transport issued by the provisions of the Digital Information Code of Numbers. 50 /2011/TT-BGTVT September 30, 2011 by the Minister of Transport for the receiving, counter-reflection, personal petition, organization of the administrative regulation of the Department of Transportation.

What? 2. Subject applies

This information applies to:

1. The agencies, the unit with responsibility for the citizens, include:

a) Department of Transportation;

b) Vietnam Road Directorate, Vietnam Railway Bureau, Vietnam Aviation Administration, Vietnam Maritime Service, Vietnam Department of Homeland Security, Vietnam Department of Department for Transport, Department of Transportation Health, Department of Construction and Quality of Transport;

c) A public career unit of the Ministry of Transport.

2. The agencies, the unit with the authority to resolve the complaint, resolve the report, including: the agencies, the specified unit at paragraph 1 Article and the state-owned enterprise of the Department of Transport.

3. The agencies, organizations, citizens who exercise the right to complain, denounce, petition, reflect; agency, organization, individual complaints, denounce and organizations, individuals involved in the settlement of the complaint, denouncing, petit, the reflection of the Department of Transport. Load.

What? 3. Explain words

In this Information, the words below are understood as follows:

1. is the text of the citizens, the agency, the organization that is sent to the agency, the organization, the individual, who has jurisdiction in the state agency to complain, denounce, petition, reflect on one or some certain issues.

2. Information is the message presented in the form of text message, email or by the words of the agency, the organization, the individual being sent to the email box, the agency ' s phone, the organization, the individual, the competent person in the state agency to complain, denounce, ants. I mean, it ' s about one or some of the issues.

3. Take the letter, the information is the activity of the agencies, organizations, individuals who receive the application, information on the books to monitor, synthesize and process by regulation at this Smart.

4. Mail processing, information is the operation of the agencies, organizations, individuals tasked with carrying out the study of the complaint, denouncing, petit, mirrorless to classify the invoice, guide, or report of persons with authority to conduct a resolution of the complaint, solved denouncing the rule of law.

5. The petition, reflection is the organization, the individual providing information, the presentation of opinions, the aspirations, the solution proposals with the agency, the organization, the unit, the individual with authority on matters relating to the implementation of the initiative, the road, the policy, the law, the law, the management. in the areas of the responsibility of the agency, the organization, the unit, that individual.

Chapter II

CIVIL SERVICE

What? 4. Civil Marketing

1. The regulatory bodies at the point a and point b 1 Article 2 of this Privacy Officer must set up their own room to take over the citizens. Public rooms are located in a convenient location, equipped with chairs, microcomputers, document cabinets, drinking water, and other necessary conditions to ensure the service of citizens to the presentation of complaints, denouncing, petitions, reflection.

2. The specified units at the point of paragraph 1 Article 2 of this Privacy must have a public place, to be given a private room or a citizen's desk at a convenient location for the organization of the citizens to the complaint, denounce, petition, reflection.

3. The public place of the population must be listed as a citizen of the public, the citizen ' s public calendar, the unit.

4. The civil service to the citizens must specify the responsibility of the citizen ' s reception, the rights and obligations of the citizens to the complaint, denounce, the petition, reflection. The civil rights calendar must be given a specific time, the post of citizen recepts.

What? 5. Human Rights Watch

1. People ' s Calendar

a) the Office of the Ministry of Foreign Affairs of the Minister (or Deputy Minister authorized by the Minister) 01 days of the month and published on the Transport Ministry Information Page;

b) The chief of the agencies, units of the Ministry of Regulation at point b, point 1 Article 2 of this Information is responsible for the public contact of at least 01 days of the month at the reception of the citizens of the agency, its unit and other cases of breakthroughs by regulation. of the law. The agency's public calendar, the unit must be published publicly on the Electronic Information Portal or Electronic Information Site of the agency, the unit.

2. The agency, the unit to take over the citizens

a) Inspector of the Department is responsible for the assignment of the public to directly direct citizens during the working days at the citizens of the Ministry;

b) The ministry office, the departments, the Department of the Ministry, Directorate, Department of Transport for the Transport of the Public Liaison Officer to the public when it is concerned with the responsibility of the staff and the requirements of the Inspector of the Department;

c) General of the Vietnam Road Mission to the French Service-Inspector; Vietnam Railway Bureau, Vietnam Homeland Security Bureau of the Vietnam Department of Public Service-Inspector; Vietnam Maritime Service, Vietnam Aviation Administration of Vietnam Department of Police; Vietnamese Bureau of Control, Bureau of Health Services Transportation, Department of Construction and Quality of Transport and Career Unit has assigned the staff of the staff or office to take over the citizens.

What? 6. Civil reception

1. Continue the complaint of administrative decision, administrative conduct and decision-discipline decisions, civil officials, officials, workers of organizations, individuals with regard to the rights of the complaint.

2. Continue to report violations of the violations of the organizations, individuals in the enforcement of the mission, the service.

3. Take on the comments that contribute in management, build policy regimes in the management area of the unit.

4. Continue the petition, which reflects in relation to the management sector of the agency, the unit.

5. Continue the information, document in the process of solving the complaint, the resolution of the denounce, the petition, reflection.

6. Propaganda, popular for citizens who know of regulation regarding the management sector of the agency, unit when citizens demand.

What? 7. People ' s Marketing Process

1. People who take on citizens ask citizens to publish their own identification or authorization papers, enlist citizens ' names, addresses of citizens to complaints, denounce, petition, reflection, and requests for citizens to sign confirmation on the National Register under the prescribed pattern at Annex. This is the fourth of the week.

2. People who take on citizens to hear citizens present the content of the complaint, denouncing, petit, reflecting on the record.

3. The case of citizens came to send the letter:

a) For a settlement of the authority to resolve the procedure for the procedure to accept, the certificate of the confirmation of the letter and file, the document accompanying (if any). The application case is not fully informed by the specified information, the additional citizen's instructions, the completion of the letter.

b) For non-judge secretariat, the right to resolve is to guide citizens to the authorities with the authority to resolve;

c) For the letter, which has a content of complaint, which has just been reported or petiated, mirrorated; or the content that is in the content of the resolution, which is not subject to the jurisdiction, is instruct the citizens to write their own alone. Yeah.

4. The case of citizens arriving does not carry a letter that presents directly:

a) For the content of the complaint, the citizenship guidelines write to a single or record of the complaint content and require a citizen to sign or point a point. The complaint must record the date, month, year of complaint; they, the name, address of the complaint; the name, address of the agency, the organization, the individual who is lodged complaints; the content, the reason the complaint and the complaint of the complaint;

b) For the contents of the charge, the citizen's instructions to write a report or record the charge (record the statement when it is needed), the report must be given to the whistrodworker to re-read or listen to and ask the accuser to sign the name or point. The prosecution must record the date, month, year; they, the name, address the whistled; the alleged content; the agency, the organization, the individual accused;

c) For the petition content, reflection then instructs citizens to write a petition, reflecting on the date, month, year; they, the name, address of the reflection, the petition; the reflection, the petition.

5. The case of complaint, denouncing, petit, reflects the majority of the executed practices at Article 29, Article 30 and Article 31 Public Takeover Law.

Chapter III

RECEPTION, SINGLE PROCESSING, COMPLAINT INFORMATION, DENOUNCING, PETIT, REFLECTION.

Item 1

APPLICATION AND PROCESSING

What? 8. Continue the complaint, denounce, petition, reflection

1. The agency, the lead unit reception, processing the mail order

a) For the complaint, the denounce, the petition, the reflection is sent to the Department of Transport: the chief agency is the Inspector of the Department.

b) For the complaint, denouncing, the petition, the reflection is sent to the Directorate General of Vietnam, the Department of the Department, the public career units, the state-owned enterprises of the Ministry: the first unit is the unit tasked with taking over the prescribed population. at the point of paragraph 2 Article 5 of this message or the staff of the consulting work of the state business.

No new single-unit reception, single-mail processing.

2. The case of a simple letter of complaint, which has just denounced or petit, reflects

a) For the application sent to the Ministry of Transport: Inspector of the reception, classification. For the complaint content, the prosecution attempted to resolve as stipulated; for the petition content, the reflection then moved to the agency with the relevant function of the settlement. The undetermined case was resolved by the authorities to report the Leader of the decision.

b) For the application sent to the General Road General of Vietnam, the Department of the Ministry, the public career units, the state-owned enterprises are subordinate to the Ministry: the agency, the unit tasked with taking over the prescribed population at the point of paragraph 2 Article 5 of this Smart. It ' s a unit of staff that ' s going to work on the secretary-solving business of the state business that goes on, categorisin. For the complaint, denouncing the decision is determined by regulation; for the petition content, the reflection then reports the Chief of the Agency, the unit to transfer to the agency, the unit with the relevant function of resolution.

3. For the letter sent directly to the agency is not the body of the regulation stipulated at 1 Article: for a 2 day period of work, since the date of receiving the application, the receiving agency must transfer the application to the regulatory agency at paragraph 1. unless the petition case, reflects the authority's authority to resolve the organ, the unit itself.

The agency, the application of the application, must carry out the security of the application information on the application of the application, the whistled by the law; the letter follows the prescribed letter by the prescribed pattern at Appendix III, as the prescribed application in the prescribed form at Annex II of Information. This is responsible for the Secretary of State and the law of security, the statutory time of this message.

4. The agencies, the lead unit reception, process the application must open a single-letter tracking on the prescribed form at Annex III of this WIN.

What? 9. Handout complaint

1. The agency, the unit of staff handling the complaint was the agency, the unit of the first one to accept the prescribed letter at the point a and point b 1 Article 8 of this message.

2. The solution that is resolved is that the application is not in the prescribed cases at paragraph 3 This. The agency, the staff of the staff, has to report the authorities to address the complaint to decide whether the processing of the settlement during the 10-day period of work, since the date of the adoption.

3. The following cases do not process the single:

a) The application is not in the jurisdiction of the settlement, on the application shown to many agencies, many and in the order already the name of the agency or the competent authority to resolve;

b) The single does not fully guarantee the following factors: no signature or point of a complaint; do not specify them, names, addresses of the complaint persons; do not specify the date, month, year of complaint; do not specify the name of the agency, the organization, individual complaints; no record Clearly, the complaint, the complaint and the complaint of the complaint.

4. Answer, organize guide, personally submit a complaint.

a) For a complaint that is not subject to the jurisdiction of the settlement and not in the case of the stipulation at the point of a third Article, there is a document which guides the complaint to the agency, who has jurisdiction to be resolved according to the rule of law;

b) For a petition filed in Article 11 of the Complaint Laws, the complaint must be answered by the complaint to the person who claims to know the reason for no reason;

c) The National Assembly, representative of the People's Council, the National Front Committee of Vietnam and members of the Front, the press agencies or other bodies received and moved to but not under the jurisdiction of the settlement, answered by writing. specifies the reasons for not being able to make sense for the agency, the organization, the transfer individual.

5. The case of a complaint is accompanied by a document, the original document not being taken to address, the body receiving the application must return the person with a paper complaint, that document; if it is granted to resolve, the return is done immediately after the board. decision to resolve the complaint.

6. A unit under the jurisdiction of the subordinate party but too long under the provisions of the Ballot Law, which has not been resolved, the Chief Minister of the Office on the document issued a request under the resolution of the complaint.

7. The rationing, guidance, and response is done according to the template prescribed by the Government. Guidance, the regulation in this is only once for one incident.

What? 10. The prosecution process

1. The agency, the unit processing staff, is the agency, the first unit to accept the prescribed letter at the point a and point b 1 Article 8 of this message.

2. The solution that is resolved is that the application is not in the prescribed cases at paragraph 3 This. The trial agency had to report to the person who had the authority to address the decision to decide the decision to be resolved within 10 days, the complex case that could last but not more than 15 days, since the date of the application.

3. The following cases do not process the single:

a) The application is not in the jurisdiction of the settlement, on the application shown to many agencies, many and in the order already the name of the agency or the competent authority to resolve;

b) The single does not fully guarantee the following factors: no signatures or points of the whistluser; do not specify them, names, whistled addresses; do not specify the date, month, year; specific indictment content, no basis for review; does not specify the name of the agency, the organization. Personally, the individual is denouncing.

4. The agency, the unit of staff handling the prosecution informed the whistled whister not to resolve the alleged settlement in the following cases:

a) The report on the incident was settled by the authorities that the whistled whistled did not provide information, new details;

b) The report on the incident in which the whistled and whistled information provides no basis to determine the offender, the violation of the law;

c) The report on the incident in which the authority to resolve the report is not eligible for examination, verify the conduct of the violation of the law, the violan.

5. For the non-jurisdiction of the resolution, it is not in case of regulation at a point a 3 This Article is the slog in the 05-day period, since the date of receiving the application must be filed and the documents, the evidence associated with the person with the authority. The right to solve and inform the whistled.

6. The resolution of the subordinate ' s jurisdiction but too deadline under the provisions of the Prosecution Law that has not been resolved, the Office of the Subordinate Organ on the document requires the person responsible for the resolution to resolve, presenting the reason for the reason. The solution is slow; there is a solution to the violation of the person responsible for solving the charge.

7. The offense charges filed against the Public Security Agency, the regulatory inspection.

8. The prosecution charges corruption, it is not clear to them, the name, the whistled address but the content denounce, the specific evidence, which has the basis for the examination, verification, organizations, organizations, individuals with the authority to study, references the information provided to be investigated. serving in the defense, anti-corruption by the law of corruption prevention.

9. The rationing, invoking and response is done according to the template prescribed by the Government. The single transfer, the answer stipulated at this point only once for a job.

What? 11. Procant processing, reflection

1. The agency, the staff of the petition handling the petition, reflects as the agency, the first unit to accept the prescribed letter at the point a, point b 1 Article 8 of this Information.

2. Head of the agency, the functional base unit, the task of the staff of the staff to allocate the presiding officer to the resolution of the petition, reflect.

3. The following cases do not process the single:

a) A non-jurisdiction of the settlement, on the application has been shown to many agencies, many and in the order already the name of the agency or the competent authority to resolve;

b) The single does not fully guarantee the following elements: no signature or point; not specify them, names, single-person addresses; petition content, non-specific reflection, no basis for review, resolve.

4. The case of a non-jurisdiction is resolved and does not belong to the specified case at the point of a paragraph 3 This is a transfer to the authority that has the authority to resolve and inform the petier, reflecting.

5. The petition, reflecting on the jurisdiction of the settlement must be answered by text to the petit, reflection. The deadline for answering the implementation is due to the processing, addressing the work of the agency, the unit.

What? 12. Take on and handle whistled information, petitions, reflection

1. The head of the agency, the unit responsible for the establishment, public number of hotline telephone number and email address on the Electronic Information Portal or the agency ' s electronic information page, unit to take on the whistled information, petitions, reflection; It ' s a cadet of staff that makes the task of a telephone call on the hotline, and it follows the mail to the email to take over, processing information.

2. The information reflects on the hotline telephone, the phone listener must recommend the provider of information stating their name, address, telephone number. Where the information provider does not specify them names, addresses, phones, recepers still receiving, the summary of the summary of the reflection and the recording (if any) enter the information reception and sign the confirmation of the information reception.

3. The information sent to the email box specified them names, addresses, had specific content, printed out the paper, the agency chief, the unit for review, to address the authority.

4. Proposition information, petitions, reflection sent to the email box or reflects on the hotline with their name, address, explicit denouncing content, if the authority is under review, addressing in accordance with Law Enforcement, anti-corruption; if not a judge. the right to be transferred to the authorities for consideration, in accordance with the rule of law.

5. Information received, the department is assigned to receive information as a program, full information, the agency's chief, the unit to apply for consideration, to address the rules of the law.

Chapter III

RESOLUTION OF COMPLAINT, RESOLUTION

Item 1

RESOLVE THE COMPLAINT

What? 13. Authority resolution of the Minister ' s complaint

1. Resolve the initial complaint against the administrative decision, its administrative conduct, of the cadre, the public by its direct management; the decision to discipline the cadres, the civil charge issued by the Minister.

2. Resolve the second complaint against the administrative decision, administrative action of the Chief of the Agency, the unit directly resolved but also the complaint or complaint has expired but has not been resolved.

3. Resolve the second complaint against the administrative decision, the administrative conduct of the Chairman of the Provincial People 's Committee whose contents of the state' s state governing jurisdiction settled for the first time but the complaint or complaint had expired at the end of the deadline. But not solved.

4. Resolve a complaint to the incident with a dispute over the authority to resolve complaints between the agencies, the unit within the jurisdiction of the Minister.

What? 14. Authority to address the complaint of the Head of the Agency, unit subordinated

1. The chief of the agencies, the competent unit to resolve the initial complaint against the administrative decision, his administrative conduct, of the cadres, the public, the official administered directly; resolve the complaint to the decision to discipline the cadre, Civil service, the official, the employee.

2. The chief of the agencies, the unit with the authority to resolve the second complaint against the administrative decision, the administrative administrative action of the Chief of the Agency, the subordinate unit directly addressed but also the complaint or complaint has run out of time. But not yet solved.

What? 15. Resolve complaint

1. The agency, the staff of the attempted settlement of the complaint was the agency, the first unit to accept the prescribed letter at the point a and point b 1 Article 8 of this message.

2. The agency, the staff of the Joint Chiefs of Staff addressing the presiding complaint, coordinated with the agency, the relevant unit that conducted verification, concluded, the petition to resolve the complaint.

The agency, the unit involved in the layout of the participant verification by the request; proposed the method and is responsible for the resolution of the decision to resolve the administrative decision, the administrative act is related to the function, duty, its powers in accordance with the rules. Oh,

3. The authority to sign the decision to verify, the decision to resolve the complaint

a) The secretary or authorization for the Deputy Minister to decide to resolve the complaint under the ministry ' s resolve jurisdiction;

b) Chief inspector to confirm the contents of the complaint;

c) The agency ' s head of office, the unit with the authority to resolve the complaint signed the verification decision, decided to resolve the complaint.

4. The process of resolving the complaint carried out in accordance with the guidelines of the Government Inspector.

What? 16. publicly decide to resolve the complaint

1. In the 15-day period, since the date of the signing, the decision to resolve the complaint of the Minister, the Minister of the Agency, the subordinate unit must be made public by one of the following forms: announced at the meeting where the person is accused of work; listing in The office of the agency, the agency, settled the complaint; published on the Ministry of Transport's address website TPublic (except for the contents of the state secret).

2. The case of a complaint issued by the Congress delegate, the People ' s Council delegate, the National Front Committee of Vietnam and members of the Front, the press agencies received and moved in, the settlement of the complaint must have the report text or notification of results. The decision was made to the place where the prescribed application was made.

Item 2

REPORT RESOLUTION

What? 17. Authority resolution of the Secretary

1. The prosecution of the violation of the law, the conduct of violation of the mission, the head of the head, the deputy head of the head of the agency, the subordinate unit and the cadres, the civil administration appointed by the minister and direct management.

2. The violation of the violation of the law has the content related to the state management function of the Ministry of Transport.

3. The report that the Chief of the Agency, the unit of the ministry has resolved but also the charges and has the basis to determine whether the settlement is not correct for the law.

What? 18. The authority to address the charge of the Head of the Agency, the unit directly

1. The prosecution of the violation of the law, the violation of the task, the head of the head, the deputy of the head of the subordinate unit directly and the officers, the public, the officer, the worker, or the direct manager.

2. The prosecution of the violation of the law has the content related to the state management function of the body.

3. The report that the Head of the Agency, the subordinate unit has addressed but is also charged with the charge and has the basis to determine whether the settlement is not correct for the law.

What? 19.

1. The agency, the Joint Chiefs of Staff, is the agency, the first unit to receive a letter of regulation at the point a and point b 1 Article 8 of this message.

2. The agency, the Joint Chiefs of Staff to address the presiding officer in coordination with the agency, the relevant unit conducted the verification, the conclusion, the petition resolution petition.

3. The authority to sign the decision to verify, conclude the report content, the decision to handle the alleged violation behavior.

a) The secretary or proxy for the Deputy Minister concluded the contents of the charge, the decision to process the alleged violation of the authorized jurisdiction of the ministry;

b) Chief Inspector decides to verify the contents of the report;

c) The agency chief, the unit with the authority to address the decision to verify the verification decision, conclude the report content, the decision to process the breach of the accused.

4. The process of solving the prosecution execution follows the instructions of the Government Inspector.

What? 20. Public Content concluded

1. In the 10-day period, since the date of the signing of the indictment, the decision to process the alleged violation of the accused, the whistled whistrodworker who publicly concluded the report, the decision to handle the violation of the alleged violation by one of the images. The following: Announcing at the agency meeting, the organization where the alleged worker; listing at the office of the agency or the public place of the agency, the organization addressed the report; put on the Department of Transport Address Electronic Information Page (except for the following). It's a state secret.

2. The report content conclusion must be submitted to the inspection agency and the agency on the direct basis.

Section 3

THE CONDITIONS OF ENSURING PUBLIC ACTIVITY, ADDRESSING THE COMPLAINT, THE RESOLUTION OF THE REPORT

What? 21. Consure conditions for citizen reception, handling the complaint, denouncing, petit, mirrorless.

1. The head of the agency, the unit with the authority to take over the population, resolve the complaint, resolve the prosecution responsible for delivering a written mandate to the head of a citizen ' s mission, receiving and processing the order; the writing of the document to the officer. experience, understanding law on citizens, complaints, denouncing the public reception, reception and handling of the application, complaint information, denounce, petition, reflection.

2. Inspector of the Department of Presiding, in coordination with the Office of the Ministry, the Centre for Information Technology and Agency, the related research, construction and application of information technology into the public reception, the resolution of the complaint, the resolution of the complaint, the petition, the reflection.

What? 22. Policy, regime for the public receper, handling the complaint, denouncing, petit, reflecting on.

1. People next to the people, handling the complaint, denouncing, petit, reflecting on the following policy regimes:

a) The statute of valor by law;

b) Professional knowledge fostering, a civil service, handling of a complaint, denouncing, petition, reflection.

2. The head of the agency, the unit that decides to fostering expertise, is a business for the body ' s resident of the agency, the unit according to the guidelines of the Government Inspection.

3. The principle applies, the level of accretion is done according to the rule of law.

Chapter IV

PUBLIC SERVICE MANAGEMENT, ADDRESSING THE COMPLAINT, DENOUNCING THE REPORT.

What? 23. Public marketing manager, addressing the complaint, resolution of the report.

1. Chief Inspector of the Department of State for Secretary of State for Public Administration, resolution of the complaint, resolution of the complaint; direction, guidance, fostering of business on citizen reception, resolution of the complaint, resolution of the complaint to the agencies, the application. It ' s in the Department of Transportation.

2. The chief of staff, the ministers responsible for the leadership of the leadership, the layout of the monitoring staff, the implementation of the citizen reception, receiving and handling the order, addressing the petition, reflecting on the regulation at this level.

3. The chief of the agencies, the subordinate unit of the ministry is responsible for the management of the citizen ' s reception, addressing the complaint, addressing the prosecution within the management scope of the agency, the unit itself.

4. The Chief Inspector of the Department has the responsibility to help the Secretary of the inspector, examine the responsibility of the citizens, resolve the complaint, address the chief of the chancellor, the ministry of the ministry; petition the measures aimed at corrects this work within the scope. Minister's management.

5. The chief of the agencies, the unit of the ministry is responsible for examining the responsibility of the citizens, addressing the complaint, addressing the prosecution of the agencies, the subordinate unit.

What? 24. Report Mode

1. The agencies, units of the Ministry are responsible for reporting to the public reception and settlement of the complaint, denouncing quarterly, 06 months, 9 months, annually sent to the Ministry (via Inspector General) before the 17th of the late month in accordance with regulations at No. 03 /2013/TT-TTCP On June 10, 2013, the Government Ombudman regulates the report of the report, addressing the complaint, denouncing and defense, against corruption in order to sum up.

2. quarterly, 6 months, 9 months, every year, the Inspector of the Department is responsible for the sum of the Minister's contract or the order of the Minister to report to the Secretary of State for the Public Administration of Public Affairs, resolution of the complaint, resolution of the prescribed charge.

Chapter V.

EXECUTION CLAUSE

What? 25.

This message has been in effect since 1 November 2014 and replaces the number decision. 35 /2008/QD-BGTVT December 31, 2008 of the Minister of Transportation on the issue of the Petition Resolution Statute, denouncing the Department of Transportation.

What? 26.

1. Chief of Staff, Chief Inspector of the Department, the Chief of Staff, General Secretary General of Vietnam Road, Department of Ministers, Chief of Staff, Deputy Minister of the Ministry, Unit of the Ministry.

2. Head of the agencies, units of the Department of Transport specifically for the public provision of public relations, to resolve complaints, to address the prosecution at the agency, their unit and the organization to implement this.

3. Chief Inspector of the Department is responsible for organizing the deployment, guidelines, inspectors, examination of the implementation of the law on the public, addressing the complaint, the resolution of the complaint, and the regulation in this message.