Circular No. 77/2015/tt-Bgtvt: Regulation On Passengers, Baggage, On Urban Rail

Original Language Title: Thông tư 77/2015/TT-BGTVT: Quy định về việc vận tải hành khách, hành lý trên đường sắt đô thị

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Number: 77 /2015/TT-BGTVT
Hanoi, December 7, 2015


Regulations on the transport of passengers, baggage on the U.S. dollar rail Shit.


The Civil Code base on June 14, 2005;

Railway Law Base June 14, 2005;

Base of Protocol 14 /2015/NĐ-CP February 13, 2015 of the Government rules out the implementation of certain provisions of the Rail Law;

Base of Protocol 107 /2012/NĐ-CP December 20, 2012 the Government regulates the functions, duties, powers, and organizational structure of the Ministry of Transport;

At the suggestion of the Chief Transport and the Director of the Vietnam Railway Bureau,

Ministry to The Department of Transportation issued a regulation of passenger transport regulations. What? on the urban railway.

Chapter I


What? 1. The adjustment range

This provision provides for the transport of passengers, baggage on the urban railway.

What? 2. Subject applies

This information applies to organizations, individuals with regard to passenger transport, baggage on urban rail.

What? 3. Explain words

1. Urban railway business is a direct unit of business, mining of urban rail lines, following this is called businesses.

2. The luggage is the item, the cargo of passengers is allowed to carry on the station, boarding the same trip.

3. The line-only table is the information table that is attached at the terminals and on the trains used to guide passengers of the route including all the urban railway stations on the line.

4. passenger tickets are the proof of the delivery of passenger transport contracts, the following call is a ticket.

5. The danger line is a commodity in the category of dangerous goods provided by the authorities.

Chapter II


What? 4. The rights of urban railway business

1. Ask passengers to take the train to have a valid ticket.

2. Check out the luggage before you bring in the station and get on the train. In the case of suspicion of safety, there is a right to ask the passengers to open the carrying baggage to check.

3. Being entitled to refuse to transport passengers in the following cases:

a) Take the luggage that exceeds the number, weight, size and luggage that are not carried by the person into the station, boarding by regulation at Article 10 and Article 11 of this Information;

b) Children from the age of 06 and down, the undetermined case age is less than 1.15 meters in height without adults accompanying;

c) The drunk person; the dementia; the person with the infectious disease; the person with the disease the doctor specified does not move or the test may be dangerous to the person while taking the train (except where the person goes to the care and the person with infectious disease) It's a safe quarantine.

d) Passengers have behavior that disorderly public order, impede the business of the business, threaten the lives, health, property of other passengers or have unsecured conduct in the journey.

What? 5. The obligation of the urban railway business

1. Provides a safe, convenient, transparent, convenient, convenient, convenient assurance service.

2. Notice and publicly listed the regulations that are related to passenger transport, baggage on the metro rail via mass media, the tables are located only at stations for passengers to understand and apply.

3. In addition to the deployment of the staff and installing equipment at the urban railway stations, on the ship in accordance with the provisions of the law, the business also must make the following requirements:

a) The task force layout is equipped with vehicles, appropriate support tools for duty protection, passenger security checks, luggage into the station, boarding to ensure safety, order, security on board, under the station;

b) Set up and publica number of hot line telephone numbers to take on and handle the passenger ' s reflection information on the quality of service of the business;

c) Installation of signs, signs for passengers at the exit, down, exit doors; trains must be installed with radio speakers, lines of instructions, network mapping of urban railway lines in Vietnamese and English;

d) The list and public publication of the category of prohibited luggage types carried by people into the station, boarding.

4. Service passenger, courtesy, and passenger support are people with disabilities, seniors, children and pregnant women who get into the station, board the train, into the train, out to the convenience station.

5. Tickets reimbursable, damages and the expenses that arise due to the failure of the business causing damage to the health and property of the passenger.

6. Regulation of the preservation, storage and return of luggage of passengers to forget on the train, under the station.

7. Build and announce the standard of the standard of transportation services for passengers to travel.

8. The business regulations on passenger transport, the baggage must be consistent with the provisions of this Information and the other provisions of the relevant legislation and must be publicly announced.

9. Accept and facilitate the state regulatory authority to have the authority to check on the implementation of the provisions of passenger transport, baggage on the urban railway.

What? 6. Insurance liability in urban rail business

1. The business is responsible for purchasing a civil liability insurance under the law of the insurance and insurance business for passengers (premiums are charged in passenger fare).

2. passenger tickets are evidence to pay for the insurance money when the insurance event occurs.

3. The insurance for passengers execution by the law of the insurance business.

What? 7. The right of passengers to the urban railway train

1. Being served in accordance with the standard standard, the quality of service of the business announced.

2. In the cases below, are entitled to refuse to take the train and ask the business to return the fare under regulation at Article 17 of this Smart:

a) A business that violates the safety of the operation of the ship can cause direct or indirect harm to life, health; damage, loss of luggage.

b) The shipping business is so slow "5 minutes" compared to the launch chart without prior notice to passengers.

3. Being compensated for damages caused by the technical failure of the business that affected the health or life of the passenger.

What? 8. The responsibility of the passengers to the urban railway train

1. Buy a ticket in accordance with the rules of the business and keep the ticket to the final terminal of the journey; the fully qualified ticket, the valid paperwork for the business when required to check in when it comes out, into the station, on the train.

2. When buying a wrong ticket or a lack of a regulation, passengers are liable to report back to the business in return for the right ticket or submit enough tickets of the itinerary according to the business ' s regulation.

3. Compliance of the regulations, the contents of the business, the instructions in the station, on the train and the guidance of the service staff at the station; children from the age of 06 and down, the case is not determined at the age of 1.15 meters in height.

Chapter III


What? 9. Regulation of violations at the station and on board

1. Do not comply with the regulations of the law or of the business that directly or indirectly threaten to operate, exploit and sanitation the urban rail; there is a conduct of harassment of passengers, staff on board, under the station; violations of the breach. about public order, disturbing other public order by the rule of law.

2. The business has to publicly listed regulations on the breach in the station and on board at visible locations for passengers to know and execute.

What? 10. The luggage is allowed to carry people into the station, on board

1. The categories of inviolable luggage rules at Article 11 of this Notice.

2. The number, size, baggage weight is allowed to carry into the station, boarded by the regulatory business and publicly listed.

What? 11. The luggage is not brought to the station, boarding the train

1. Danger.

2. Weapons, tools to support without a valid use license.

3. The substances that cause the loss of hygiene, stain the wagon.

4. Comedy, remains.

5. Goods prohibit traffic.

6. The cumbersome matter impede the travel on the train, damaging the car equipment.

7. The business of specific regulation of living animals is not carried by humans and other regulations that are related to the transport of living animals.

What? 12. Protect and inspect baggage carrying people

1. Passengers are responsible for self-preservation of the baggage carrying people.

2. When seeing suspicious luggage carrying people into the station, boarding a regulatory violation at Article 10 and Article 11 of this Smart, the business has the right to ask for the baggage check of the passenger ride. If the execution of a passenger is not correct, then dispose of the provisions at Article 21 of this message.

What? 13. Limit or suspend transport

1. The business must inform and list publicly at the terminal of limited cases or suspend shipping for passengers to know.

2. In limited cases or suspend shipping, the business is responsible for public notice and stated the reason for the restriction or suspend the transport to passengers at the relevant stations and have the right to carry out one or the same time. the following content:

a) Limit or stop selling tickets for passengers;

b) Limit the running of the train, direction the train as well as the number of passenger trains carrying passengers.

Chapter IV


What? 14. passenger ticket regulations

1. A valid ticket is a ticket issued by the business, and sufficient information is consistent with the regulation of each type of ticket.

2. The business is responsible for the specific guidelines and regulations for passengers on how to use tickets; regulation of valid tickets, unvalid tickets; regulations and guidelines that address the births for passengers.

What? 15. Tickets and ticket prices

Ticket types and ticket prices due to the Provincial People's Committee, the Central City of Central City, have a regulated urban railway.

What? 16. Sell tickets

Tickets are sold at ticket sales venues (staffed or automatic ticket sales); ticket sales, ticket sales, and ticket sales.

What? 17. Return the ticket

1. Passengers who bought tickets but without the need for a train, have the right to return the ticket.

2. The business specifies the return of passengers ' tickets.

What? 18. Free ticket price

The business is responsible for making the price waive for social policy objects when travelling under the rule of law and by the regulation of the business (if any).

What? 19.

Passengers must exit or enter the station at the specified location for ticket control. Ticket control is regulated by the business.

Chapter V.


What? 20. Processing when passengers enter the station with no tickets or tickets are not valid

1. In the circumstances under which passengers will consider a breach and be processed, namely:

a) No tickets;

b) The ticket is not valid.

2. The business regulates the treatment for the cases of violation of regulation at 1 Article.

What? 21. Processing in case of carrying luggage is not carried by people into the station, boarding

When the luggage is found to be carried by the person to the station, the luggage is not carried by the person, as follows:

1. Found out at the station: the business refused to transport.

2. Detusing when shipping is as follows:

a) When the train is running, the luggage detection is that the dangerous goods of the type are not carried by the person, they must refuse to continue shipping and carry that luggage down to the nearest parking station or the nearest station that the ship is about to handle. And then

b) If the luggage is that the row is not carried by the person but not a dangerous row is allowed to transport to the station and take over at the station.

3. The case of luggage belonging to the type is not carried by the person into the station, boarding a dangerous cargo ship threatening to run the ship safely, in addition to regulation at paragraph 1 and paragraph 2 This, the business must inform the authorities. To handle.

4. When the order of the state agency has the authority to capture the baggage then the business must make a written statement of the incident and hand over the body to the representative body of the arrest warrant.

5. In addition to being subjected to regulatory measures taken by the state agency, the passengers violated the regulation at 1 and paragraph 2 This is right:

a) Pay the fine for the entire baggage number on the route that has been shipping according to the regulations of the business;

b) The full compensation of the damage caused by the violation of the breach;

c) Pay the expenses that arise (if any).

What? 22. Processing while stopping the operation of ships for natural disasters and other insecurity reasons.

1. Stop shipping along the road

The business must ensure the transport to take passengers down to the nearest station to passengers on the train, which is safe, convenient and must refund the portion of the ticket portion of the ticket to the passenger.

2. The case of passengers must go to the train, exit the station while stopping the train at the station along the way, the business must refund the portion of the ticket unusable for the passenger.

3. Business specifies the refund of the money portion of the ticket portion not used for the passenger specified in paragraph 1 and paragraph 2 This.

4. For passengers requiring the continued transport from the nearest station specified at 1 Article or from the station along the way is specified at paragraph 2 This comes to other stations where the business can serve, then the business is entitled to collect your ticket. Passengers on the transport section.

What? 23. Processing in the case of sabotage is affecting cruise ship operations.

For a passenger case that has a destructive behavior that affects the operation of the ship, in addition to being treated under the rule of law, the passengers also pay for damages due to the failure of the passengers.

Chapter VI


What? 24.

1. Host, in collaboration with the Provincial People's Committee, the Central City of Central City with urban railways, businesses, authorities to propagate, dissemine this information to organizations, individuals involved.

2. Organization for deployment, examination by jurisdiction over businesses and organizations, individuals are involved in the implementation of the regulations at this Smart.

What? 25. The responsibility of the Provincial People ' s Committee, the Central City of Central City has urban railways

1. The governing body, the transportation business on the urban rail; the governor, examines the businesses in the implementation of the regulations at this Smart.

2. The petition and the proposal to adjust, add the content of the provisions of this Information in the course of the implementation to the practice to improve the quality of the passenger service, facilitate enterprise in business operations.

Chapter VII.


What? 26.

This announcement came into effect on 1 February 2016.

What? 27.

Chief of staff, Chief Inspector of the Department, the ministers, the Director of the Vietnam Railway Bureau, the Prime Minister of the Agency, the unit and the individual are involved in the responsibility of the Executive.



The La rose.