Rs 412.101.222.23 Order Of Seri From October 11, 2016 On The Initial Vocational Training Of Hotel Communication With Federal Certificate Of Capacity (Cfc) Specialist

Original Language Title: RS 412.101.222.23 Ordonnance du SEFRI du 11 octobre 2016 sur la formation professionnelle initiale de spécialiste en communication hôtelière avec certificat fédéral de capacité (CFC)

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412.101.222.23 order of SERI on initial vocational training specialist in hotel communication with federal certificate of capacity (CFC) * October 11, 2016 (Status January 1, 2017) 79200 specialist in communication CFC-Hotel-Kommunikationsfachfrau-Hotel / Hotel-Kommunikationsfachmann EFZ Impiegata in comunicazione alberghiera / put in comunicazione alberghiera AFC Secretary of State training, research and innovation (SBFI), in agreement with the Secretariat of State for the economy , see art. 19 of the Federal law of December 13, 2002 on vocational training (LFPr), view the art. 12 of the Ordinance of 19 November 2003 on vocational training (OFPr), view the art. 4, al. 4, the order of September 28, 2007 on the protection of young workers (OLT 5), stop: Section 1 purpose and duration art. 1 profile of the profession Hotel CFC level communication specialists master including the following activities and are distinguished by the knowledge, skills and behaviors below: a. they are obliged to work in different areas of a hotel company (kitchen, floor, restaurant, reception/back-office); they know the basics of these services and their interactions; they are however mainly assigned to the front office and are directly in contact with the customer; in this context, they identify with the philosophy of their company and know is to listen to customers; b. they supervise and advise clients in a relevant manner and inform appropriately in three languages; in so doing, they respect the cultural differences and ensure their presentation; c. they communicate convincingly while being kind, open and caring and are able to adapt their language to the situation; to this end, they practice their knowledge in the field of new media; d. they design and organize measures in relation to the supervision of clients; in order to carry out the tasks of coordination and ensure contacts with customers and partners, they apply their basic knowledge in the areas of marketing and management (accounting and human resources management); e. they have mastered the basics of the process interns in order to exercise their role of coordinator within the company; They organize their own work in a rational manner in accordance with the constraints of the company and according to deadlines and ensure internal communication.

Art. 2 duration and start the initial vocational training lasts 3 years.
The beginning of the initial vocational training is coordinated with the beginning of the training provided by the vocational school.

Section 2-objectives and requirements art. 3 the objectives and requirements of the initial vocational training principles are fixed in terms of operational skill, grouped into areas of operational skills.
Operational skills include professional, methodological, social and personal skills.
All places of training contribute to the acquisition of operational skills by training people. They coordinate the content of training and qualification procedures.

Art. 4 operational skills training includes the following operational skills in the following areas of operational skills: a. Council and management of customers and partners: 1 adapt communication with customers and partners to the needs and objectives, 2 control and planning of work and daily tasks, 3 prepare and categorize the various products and services offered by the company 4. manage customers, sell various products and services offered by the company, 5. collect and evaluate the comments, feedbacks and implement measures, 6. interact with customers and partners in a second national language, 7. meet with customers and partners in the third language (English);

b. Design and organization of marketing and cooperation measures: 1 design and plan cooperation offers and offers proposed by the company, 2. design of media and communication simple by using current technologies, 3 develop tools to assess the satisfaction of the customers.

c. Organization and implementation of work process administrative: 1 collect information about the basics, data and the necessary administrative figures, 2 deal with internal and external correspondence, 3 keep simple financial accounts, 4 collaborate to records management, employees and tasks related to the function entries and departures 5 hold the company statistics monitor work processes, implement control measures, ensure the structural and functional organization 6. write simple texts and treat correspondence with customers and partners in a second national language, 7. write simple texts and treat correspondence with customers and partners in the third language (English);

d. guarantee of sustainability and quality requirements: 1 manage the stocks in a sustainable manner and proceed upon receipt of goods, 2 ensure the preservation of the values of the company, 3 ensure in key process principles of sustainability within and across all services, 4. to implement the values and standards of the company.

Section 3 safety at work, protection of the health and protection of the environment article 5. from the beginning of the training, the training providers back and explain to students the guidelines and recommendations for safety at work, protection of health and environmental protection, in particular those relating to the communication of hazards (symbols of danger, pictograms), signs of prohibition in these three areas.
The guidelines and the above recommendations are an integral part of training in all areas of training and they are taken into account in the qualification procedures.
Trainees gain, on all places of training, knowledge for sustainable development, particularly with regard to the balance between societal, environmental and economic interests.

In derogation from art. 4, al. 1, OLT 5, it is permissible to hold people in training, depending on their level of knowledge, the following works: a. work exposing youth to dangerous chemical agents for Health reported by an R-phrase in accordance with the Ordinance of 18 May 2005 on chemicals or a sentence: according to the Regulation (EC) n 1272/2008 in the version cited in annex 2 , Chapter 1, of the order of 5 June 2015 on chemicals: 1. substances with irreversible effects (referred to as "S" in the list "Exposure limit values at the work stations"; R39 / H370), 2. substances that may cause sensitisation by inhalation (referred to as "S" in the list "Exposure limit values at the work stations"; R42 / H334), 3. substances that may cause sensitization by skin contact (referred to as "S" in the list "Exposure limit values at the work stations"; R43 / H317);

b. the work being done with machines, equipment and tools risk of accidents which it can be assumed that young people, because of their insufficient awareness of the risks or their lack of experience or training, may not identify them or prevent them; c. the work involving risks of accident, illness or poisoning; d. work which exposes young people to physical influences that are dangerous for the health.

This exemption, which applies to an occupation according to para. 4, presupposes that trainees are trained, supervised and monitored according to high risk; These specific provisions are defined in terms of training as safety at work and health protection measures.

[RO 2005 2721, 2007 821, 2009 401 805, 2010 5223, 2011 5227, 6103 2012, 2013 201 3041 c. I 3, 2014 2073 annex 11 c 1 3857..] RO 2015 1903 art. 91] Regulation (EC) n 1272/2008 of the European Parliament and of the Council of 16 December 2008 on classification, labelling and packaging of substances and mixtures, amending and repealing directives 67/548/EEC and 1999/45/EC and amending regulations (EC) n 1907/2006.
SR 813.11 Section 4 scope of training in different places of training and teaching language arts. 6 training to professional practice in the company and in other places of training comparable to professional practice in company training spans the duration of initial training, on average for 3.5 days per week.
If the training to professional practice as part of their initial training in school, she should be given in the manner prescribed with the competent organization of the world of work.
As part of their initial training in school, training in professional practice is provided in the form of integrated practical parts or internships. Professional practice training lasts at least 165 days of work.

Art. 7 vocational school compulsory education at the vocational school includes 1640 teaching periods. These are distributed according to the following table: teaching 1 year 2 year 3 year Total a. professional knowledge - advice and coaching clients and partners guarantee of sustainability and quality requirements 260 150 110 520 - design and organization of marketing and measures of cooperation organization and implementation of administrative work 270 230 100 600 Total knowledge process professional 530 380 210 1120 b. General Culture 120 120 120 360 c. Physical education 80 40 40 160 Total of 730 540 370 1640 teaching periods of slight deviations from the prescribed number of teaching periods per year of learning within a domain of operational skills are possible, in agreement with the cantonal authorities and competent organisations of the world of work.
The teaching of general culture is governed by the order of SERI of 27 April 2006 on the minimum conditions for the general culture in the initial vocational training.
The language of instruction is generally speaking the national language of the location of the school.
Bilingual education is recommended in the national language of the location of the school and another national language or in English.
The cantons may admit other languages of instruction.

SR 412.101.241 art. 8 business classes business courses include 15 days of training, 8 hours of class per day.
Day and the content are distributed on 3 courses as follows: a. the course I takes place during the 1 year of learning, includes 8 days and covers the areas of operational skills below: 1 Council and management of customers and partners, 2 Organization and implementation of work process administrative, 3. guarantee of the durability and quality requirements;

b. the II takes place during the 2 year of learning, course includes 5 days and covers the areas of operational skills below: 1 Council and management of customers and partners, 2 Organization and implementation of work process administrative, 3. guarantee of the durability and quality requirements;

c. course III takes place during the 3 year of learning, includes 2 days and covers the areas of operational skills below: 1 Council and management of customers and partners, 2 Organization and implementation of work process administrative, 3. guarantee of the durability and quality requirements.

No business course is held in the last half of the initial vocational training.

Section 5 training art. 9. a training plan, enacted by the competent organization of the world of work and approved by SERI, is available at the time of the entry into force of this order.
The training plan: a. contains the profile of qualification; This includes: 1. the profile of the profession, 2. the overview of the areas of operational skills and operational skills, 3. the level of requirements of the profession;

b. details the contents of initial training and the provisions for safety at work, protection of health and environmental protection, and defines what operational skills are acquired and transmitted in every place of training.

Are appended to the training plan:

a. the list of instruments used to promote the quality of initial vocational training with indication of sources; b. the accompanying safety at work and health protection measures.

Section 6 minimum requirements for trainers and maximum number of trainees in the company art. 10 minimum requirements for trainers the minimum requirements for trainers within the meaning of art. 44, al. 1, let. a and b, OFPr are met by: a. CFC Hotel communications specialists for at least 3 years of professional experience in the field of the training they provide; b. people hold a CFC in a branch of the hospitality profession and justifying required professional knowledge specialists hotel communication CFCS and at least 3 years of professional experience in the field of training that they provide; c. holders of a title corresponding to the higher vocational training; d. the people with a degree corresponding to a high school and evidence of at least 5 years of professional experience in the field of training that they provide.

Art. 11 maximum number of people in training companies that have two trainers or a trainer held 100% occupied each at least 60% can train someone.
Another person may be formed for each extra busy 100% professional or for each additional group of two professionals occupied each at least 60%.
Are deemed professionals holders of a federal certificate of capacity or an equivalent qualification in the field of the person in training.
In companies that are allowed to form only one, a second person may start its training if the first enters its last year of initial vocational training.
In special cases, the cantonal authority may authorize a company having trained for several years with successful people to exceed the maximum number of trainees.

Section 7 training, training report file and records of payments art. 12 record of training during the training to professional practice, the training person keeps a record of training in which she registered as and when important work on operational skills.
At least once a semester, the formatter controls and sign the training record. He discusses this with the person in training at least once a semester.

Art. 13 report to training at the end of each semester, the teacher prepares a report attesting the level attained by the person in training. To this end, it is based on the benefits of the person in training for in-company training and the remarks relating to the services provided to professional school and in business courses. It discusses the report of training with the person in training.
The trainer and the training person agree if necessary measures to achieve the training objectives and set deadlines accordingly. They record the decisions and measures taken in writing.
At the end of the delay period, the trainer check the effectiveness of the measures taken and made mention of its findings in the next training report.
If the set measures targets are not met or if the chances of success of the person in training are compromised, the trainer reported him in writing to the contracting parties and the cantonal authority.

Art. 14 record of the services provided to school professional vocational schools documenting the person in training benefits relating to the areas of operational skills taught and general culture, and establish a newsletter at intention at the end of each semester.

Art. 15 records of the services provided during the business courses business course providers document benefits the person in training in the form of a proficiency check after each business course.

Section 8procedures of qualifications art. 16 admission is admitted to the qualification procedures the person who took the initial vocational training: a. in accordance with this order; (b) in an institution of training accredited by the canton, ouc. in another framework than that of a line of regulated training and who: 1. has acquired the necessary professional experience referred to in art. OFPr 32, 2. has conducted 3 years at least of this experience in the field of activity of CFC Hotel communications specialists, et3. demonstrates that it meets the requirements of the qualification procedures.

Art. 17 object qualification procedures are intended to demonstrate that the operational skills described in art. 4 were acquired.

Art. 18 scope and organization of the qualification procedure with final exam the qualification procedure with final review is on operational skills in the areas of qualification below as follows: a. practical work in the form of a prescribed practical work (TPP) for a period of 8 hours. This area of qualification is assessed at the end of the initial vocational training. The training person must show that it is able to perform the tasks required in the rules of the art and according to the needs and the situation. The training records and documents relating to the business courses can be used as aid. This area of qualification covers the areas of operational skills below with the following weights: Point area of operational skills weighting 1 Board and coaching clients and partners guarantee of sustainability and quality requirements 40% 2 design and organization of marketing and measures of cooperation organization and implementation of administrative work 30% process evaluation 3 professional maintenance on all areas of operational skills 30% b. professional knowledge with a duration of 3 hours. This area of qualification is assessed at the end of the initial vocational training. He investigated a review written; It covers the areas of operational skills below with the following weights: Point of appreciation area of operational skills review weighting 1 time


Council and management of customers and partners 70 min.

40% 2 design and organization of marketing and cooperation 40 min measures.

20% 3 organization and implementation of administrative work process 70 min.

40% c. General culture. This area of qualification is governed by the order of SERI of 27 April 2006 on the minimum conditions for the general culture in the initial vocational training.
In each area of qualification, benefits are evaluated by at least two experts at the exams.

SR 412.101.241 art. 19 conditions for success, calculating and weighting of the notes the qualification with final exam procedure is successful if: a. the note in the field of qualification "work practice" is greater than or equal to 4, etb. the overall score is greater than or equal to 4.

The overall score is the average, rounded to the first decimal place, notes weighted areas of qualification of the final exam and the note of weighted experience.
The note of experience corresponds to the average, rounded to a whole note or a half‑step semi-annual 6 notes of the teaching of professional knowledge.
For the calculation of the overall score, scores are weighted as follows: a. practical work: 40%; b. professional knowledge: 20%; c. General knowledge: 20%; d. note experience: 20%.

Art. 20 reps the repetition of the qualification procedure is governed by art. 33 OFPr.
If a field of qualification must be repeated, it must be in its entirety.
For people who repeat review final and who no longer follow the teaching of professional knowledge, the old notes experience is taken into account. For people who follow again the teaching of professional knowledge at least 2 semesters, only new notes are taken into account for the calculation of the score of experience.

Art. 21 special case for people who followed the prior outside the framework of the vocational training initial training regulated and undergone final review governed by this order, there is no note of experience.
For the calculation of the overall score, scores are weighted as follows: a. practical work: 50%; (b) professional knowledge: 30%; c. General knowledge: 20%.

Section 9Certificat and title art. 22. the person who has managed a qualification procedure receives the federal certificate of capacity (CFC).
The CFC allows its holders to bear the title legally protected "CFC hotel communication specialist.
If the EFA was achieved through the qualification with final examination procedure, the report card mentioned: a. the overall score; b. the notes of each area of qualification of the final exam and subject to art. 21, al. 1, the note of experience.

Section 10 development of quality and Organization art. 23 Swiss commission for the development of the profession and the quality of training of the hotel communication SWC specialists the Swiss Commission for the development of the profession and the quality of training of specialists in communication Hotel CFC (commission) includes: a. six representatives of Hotel & Gastro training; (b) a representative professional; c. knowledge teachers at least a representative Confederation and at least one representative cantons.

The language regions are fairly represented.
The commission has auto-constitue.
It is notably responsible for the following tasks: a. review regularly, at least every 5 years, the order and terms of training based on the economic, technological, ecological and educational developments. Integrate, where appropriate, new aspects of ivet; b. ask the organisation of the working world competent to propose to SERI of the changes of the order, insofar that identified developments require an adaptation of the latter; c. proposed to the Organization of the working world competent to change the training plan, so far identified developments require an adaptation of the latter; d. take position on validation instruments gains of the experience; e. take a position on the tools used to promote the quality of initial vocational training, in particular on enforcement provisions related to the qualification procedures.

Art. 24 responsible body and the body responsible for the business courses business courses is Hotel & Gastro training.
The cantons may, in consultation with the relevant organizations of the world of work, entrust the Organization of business courses at another institution, particularly if the quality or the Organization of these courses can no longer be assured.
The cantons determine the Organization and conduct of business courses with the responsible body.
The competent cantonal authorities have access to the courses at any time.

Section 11 entry into force art. 25. this order comes into force January 1, 2017, the provisions of para. 2 being reserved.
The provisions relating to procedures qualification, the certificate and the title (art. 16 to 22) come into force January 1, 2020.

RO 2016 3667 people terms apply to women and men.
RS 412.10 RS 412.101 RS 822.115 comes into force January 1, 2020.
Comes into force January 1, 2020.

State on January 1, 2017

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