Regulation (2014:110) If An Enquiry Service For Consumers

Original Language Title: Förordning (2014:110) om en upplysningstjänst för konsumenter

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Read the untranslated law here: http://rkrattsbaser.gov.se/sfst?bet=2014:110

section 1 of the consumer protection agency, in association with information officers

authorities responsible for providing and coordinating a

enquiry service with impartial information and guidance

to consumers.



Information responsible authorities are Public

consumer complaints, building and planning, energy markets Inspectorate,

Real Estate Supervisory Authority, Finansinspektionen,

The Swedish Chemicals Agency, Bailiff,

Food And Drug Administration, The Environmental Protection Agency, Authority,

The Swedish post and Telecom Agency and the Swedish Energy Agency.



The responsible authorities shall contribute to the

directory information service based on each Government

field of activity.



section 2 of the Consumer Agency and the information officers

authorities shall seek co-operation with other actors

mediate impartial consumer information, such as other

the relevant authorities, the municipalities and the consumer agencies

available for financial, insurance, energy and

Telecom markets.



section 3 Information Service to include information and

guidance on consumer rights and obligations.

Enquiry service should also include information intended

to make it easier for consumers to make informed choices.

Which also includes information about environmentally sustainable consumption

related to the generational goal for environmental work and

environmental quality objectives, as well as when deemed appropriate

information about other sustainability aspects.



section 4 of the Enquiry Service will be available via telephone,

e-mail and the internet. Consumers should be able to reach

enquiry service via a common input for each

means of communication.



The information provided via the internet, in

as far as possible be designed in a consistent manner.



section 5 there shall be a Council for coordination of

directory information service. The Council shall meet at least two times

about the year. Regulatory Manager at the Consumer Agency should be

President of the Council. The Government appoints the other members of the Council

for a certain time.