section 1 of the consumer protection agency, in association with information officers
authorities responsible for providing and coordinating a
enquiry service with impartial information and guidance
Information responsible authorities are Public
consumer complaints, building and planning, energy markets Inspectorate,
Real Estate Supervisory Authority, Finansinspektionen,
The Swedish Chemicals Agency, Bailiff,
Food And Drug Administration, The Environmental Protection Agency, Authority,
The Swedish post and Telecom Agency and the Swedish Energy Agency.
The responsible authorities shall contribute to the
directory information service based on each Government
field of activity.
section 2 of the Consumer Agency and the information officers
authorities shall seek co-operation with other actors
mediate impartial consumer information, such as other
the relevant authorities, the municipalities and the consumer agencies
available for financial, insurance, energy and
section 3 Information Service to include information and
guidance on consumer rights and obligations.
Enquiry service should also include information intended
to make it easier for consumers to make informed choices.
Which also includes information about environmentally sustainable consumption
related to the generational goal for environmental work and
environmental quality objectives, as well as when deemed appropriate
information about other sustainability aspects.
section 4 of the Enquiry Service will be available via telephone,
e-mail and the internet. Consumers should be able to reach
enquiry service via a common input for each
means of communication.
The information provided via the internet, in
as far as possible be designed in a consistent manner.
section 5 there shall be a Council for coordination of
directory information service. The Council shall meet at least two times
about the year. Regulatory Manager at the Consumer Agency should be
President of the Council. The Government appoints the other members of the Council
for a certain time.