Key Benefits:
a) Catalog of procedures and services available at the electronic headquarters.
b) Electronic services letter of electronic headquarters.
c) Electronic means that citizens can use in exercising their right to communicate with public administration.
d) Liaison for the formulation of complaints and suggestions as provided for in Article 6.1 of this resolution.
e) Access to the case processing status through the electronic record.
f) Port Authority bulletin board.
g) Official date and time, and days officially declared as non-business.
h) System for verifying electronic seal certificates.
i) Checking the authenticity and integrity of documents issued by public bodies or bodies that cover the premises that have been authenticated by secure verification code.
Article 6. Means for formulating suggestions and complaints.
1. The electronic seat shall contain a procedure for the formulation of complaints and suggestions. The formulation of the same shall be considered as initiating the administrative procedure.
2. The means available for the formulation of suggestions and complaints regarding the content, management and services offered at the Headquarters created by this resolution shall be as follows:
a) Electronic presentation through the general mailbox of suggestions and complaints of the Port Authority of Seville available in its electronic headquarters.
b) Presential or postal presentation to the general register of the Port Authority of Seville, in accordance with the procedure laid down in Article 15 of Royal Decree 951/2005 of 29 July 2005, establishes the general framework for quality improvement in the General Administration of the State.
3. The user shall not be considered as a means of making suggestions and complaints to the user for the correct use of the site, without prejudice to his or her obligation, if any, to deal with the problems arising from the use of the citizens.
Article 7. Official Board of the Port Authority of Seville.
In accordance with the provisions of Article 12 of Law 11/2007 of 22 June 2007 on the electronic access of citizens to public services, the publication of acts and communications which, by law or regulation, be published in bulletin boards or in edicts, may be replaced or supplemented by its publication in the Electronic Headquarters of the Port Authority of Seville, as expressed in each case.
Final disposition first. Commissioning of the electronic seat.
The electronic seat that is created by this resolution shall begin to operate within the maximum period of three months from its publication in the "Official State Gazette".
Final disposition second. New procedures and content modification.
By resolution of the Presidency of the Port Authority new services, procedures and contents can be included in the electronic headquarters, in the framework of which in this respect Article 6 of Royal Decree 1671/2009 provides.
Final disposition third. Entry into force.
This resolution shall enter into force on the day following that of its publication in the "Official State Gazette".
Sevilla, July 15, 2016. -President of the Port Authority of Seville, Manuel Gracia Navarro.
1. The ownership of the electronic headquarters will correspond to the Port Authority of Seville, being therefore responsible for the management, contents and services made available to the citizens in the same.
2. The management and coordination of the common contents of the headquarters will correspond to the Area of General Secretariat of the Port Authority of Seville.
Article 4. Characteristics of the site.
1. The electronic headquarters of the Port Authority of Seville is created with the following characteristics:
(a) The electronic seat shall be accessible to its instrument of creation, either directly or by link to its publication in the "Official State Gazette".
(b) The electronic seat shall be identified by an electronic seat certificate, the use of which shall be limited to the identification of the electronic seat. Such an electronic seat certificate may be the subject of consultation through it.
c) To ensure the provision of services, and in accordance with the provisions of article 8.2 of Law 11/2007, of June 22, of electronic access of citizens to Public Services, the following are established channels:
1. For electronic access, through the Internet either directly through the site or through the institutional portal www.apsevilla.com.
2. º For face-to-face attention, the main offices of the Port Authority of Seville are located in Avenida de Molini, 6, 41012 Seville, without prejudice to access through the records regulated in Article 38 of the Law 30/1992, of 26 November, of the Legal Regime of Public Administrations and of the Common Administrative Procedure.
3. º For telephone attention, information services on phone 954 247 300.
2. The information and services included in the electronic headquarters will comply with the principles of accessibility and usability established in Law 11/2007, of June 22, in the terms that are established in this matter by the regulations in force in each time.
3. The contents published in the electronic headquarters will respond to the criteria of safety and interoperability arising from Law 11/2007 and of Royal Decree 1671/2009, as well as of the Royal Decree 3/2010, of 8 January, for which the Scheme is regulated National Safety, and Royal Decree 4/2010 of 8 January, for which the National Interoperability Scheme is regulated.
Article 5. Content and services of the electronic headquarters.
1. The minimum content to be included in the electronic seat is:
(a) Updated information on the electronic headquarters, including the identification of the seat and the identification of the body responsible for its management and administration.
b) Information necessary for the proper use of the site including the map of the electronic headquarters, as well as the related to the intellectual property.
c) Electronic advice services to the user for the proper use of the electronic headquarters.
d) System of verification of the certificate of the electronic headquarters, directly and free of charge.
e) Relation of electronic signature systems that are admitted or used in the electronic headquarters.
f) Access to the electronic register of the Port Authority of Seville.
g) Access to the contractor's profile and other services provided by the Public Sector Contracts Act.
h) Data protection and privacy policy of the Port Authority and liaison with the headquarters of the Spanish Data Protection Agency.
i) Link to the "Official State Bulletin".
j) Accessibility information.
k) Regulatory regulations of the Electronic Headquarters.
l) Any information or service that the Port Authority of Seville considers to be of interest or necessity.
2. The services available to the citizens to be included in the electronic headquarters are:<
