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Pursuant to Articles 8.2.g) and 34.3.c) of Law 39/2006 of 14 December on the Promotion of Personal Autonomy and Attention to Persons in the Situation of Dependence, the Territorial Council of the System for Autonomy and Attention to Dependence, at its meeting of 1 June 2010, approved the Agreement on common criteria for the conceptualization, elaboration and evaluation of good practices in the System for Autonomy and Attention to the Dependency, as set out in the Annex to this resolution.

Madrid, September 30, 2011. -Secretary General of Social Policy and Consumer, Isabel María Martínez Lozano.

ANNEX

Agreement on common criteria for the conceptualization, elaboration and evaluation of good practices in the System for Autonomy and Care for Dependence

Index

1. Introduction.

2. Definition of good practice in the field of SAAD.

3. Objectives of the BBPP.

4. Proposed areas of action.

5. Criteria for the identification of good practices.

6. Methodology for the selection of best practices.

Attachments.

▪ Annex I. Descriptive Memory of Good Practice.

▪ Annex II Self-assessment questionnaire.

1. Introduction

Law 39/2006 of 14 December on the Promotion of Personal Autonomy and Care for Persons in a Situation of Dependence (LAPAD), in Article 34 of the measures to guarantee the Quality of the System, in paragraph 3 c), establishes as a function of the Territorial Council the development of a Guide of Good Practices. For this reason, through the Delegate Commission, the preparation of this Guide has been promoted, prior to the establishment of common criteria for the conceptualization, elaboration and evaluation of Good Practices (BBPP) in the field of the System for Autonomy and Attention to the Dependence, in order to make known and to promote the best care to the citizens and citizens who receive the services provided in the Law.

This document is intended to be a technical reference in identifying the planning, development and dissemination of the BBPP in the implementation of the LAPAD through a catalogue available on the common computer platform of the System, SAAD, favoring the transfer of the same and sharing this work between the public administrations and with collaborating entities, in order to improve the quality of life of the people.

2. Definition of good practice in the field of SAAD

Good practices in the implementation of the LAPAD are actions and experiences systematized, documented and with an innovative approach, which are oriented to the improvement of the quality of care and the quality of life of the persons in a situation of dependence or at risk of developing it and the participation and cooperation of the agents involved in the SAAD.

Good practices should be disseminated, updated, and adapted to different realities.

3. Objectives of good practice

-Facilitate the improvement of the implementation of Law 39/2006, by establishing innovative actions, around administrative processes and the management of SAAD benefits.

-Improve the quality and effectiveness of SAAD capabilities.

-Improve efficiency and equity in the allocation of benefits, under the premise of proximity and the customization of resources, adapting them to the needs of people in a situation of dependence or at risk of develop it.

-Sharing the knowledge and fluid exchange of Good Practices among different SAAD members.

-Improve interpersonal relationships in professional interventions and improve the systems of organization and management of benefits.

-Offer an interdisciplinary work instrument so that everyday intervention is consistent, continuous and constant.

-Confront and transfer excellent knowledge.

4. Proposed areas of action

The good practices initially proposed by the Delegate Commission include the whole system, and it is necessary to establish a classification to facilitate their location in the future catalogue of good practices.

Technical-administrative procedures:

▪ SAAD access procedure: requests, social report, report on health conditions, assessment, PIA, follow-up.

Coordination between administrations:

▪ Coordination and involvement of Local Administration in the SAAD.

▪ Socio-health coordination.

Cooperation and participation:

▪ Cooperation and participation of representative organizations of people with disabilities, older people, social partners, service providers.

▪ Economic participation of SAAD beneficiaries.

Organizational, training and quality:

▪ Common to all services: Ethical aspects and exercise of rights of users; Participation; Psychoaffective welfare; Professional intervention and organizational systems; Physical environment and integration in the community.

▪ Services Specific: Autonomy Promotion, Teleassistance, Home Help, Day and Night Centers, Residential Care.

▪ Specific by type of care and dependency: cognitive impairments, people with mental illness, etc.

▪ Quality in employment.

▪ Training and support for caregivers in the family environment.

▪ Training and qualification of professionals.

5. Criteria for the identification of good practices

A) Basic Criteria, the fulfillment of which is required for all good practice:

1. Relevance: experience is related to the implementation of the LAPAD and to some of the priority areas of action.

2. Relevance: experience has an impact on improving the quality of life of people in situations or at risk of dependency, on the continuous improvement of the benefits provided in the LAPAD and on the processes of public administrations. involved.

3. Receptivity: Experience responds to the needs and expectations of stakeholders and environment trends proactively.

4. Innovation: Innovation in the approach of action and in procedures. It transforms situations, leads to the questioning of traditional approaches to intervention, in order to improve the quality of life of the target people.

5. Attention and Planning centered on the person: experience oriented to the personalization of care, from a comprehensive perspective, biopsychosocial, participatory and gender; taking into account, in addition, the ethical aspects in the intervention, empowering people to decide for themselves, in order to improve the quality of life of people and the quality of benefits, with community resources and natural support networks.

6. Effectiveness: the experience has been carried out with efficiency in the management and organization of the resources, with the satisfaction of the needs and expectations of the users being appreciated, and/or improving the functioning of the SAAD.

7. Replicability: The practice is systematized, documented, with results in its implementation, which allows the capitalization of methods and their possible replication in another context.

B) Complementary criteria, its compliance will not be required for a good practice to be considered as such.

1. Cooperation and coordination of the actors involved: Experience has promoted the cooperation of the actors involved in the implementation of the LAPAD, applying methodologies to improve the coordination and rational use of resources for the purpose of improve the quality of the benefits and quality of life of people who are users and caregivers of people in a situation of dependency.

2. Design, implementation and evaluation of the experience: The experience has been carried out on the basis of a diagnosis of the situation, the population scope to which the actions are referred, and the design has set objectives, a methodology consistent, has been implemented and the evaluation of the process and the results has been carried out.

3. Durability of its application: preferably the initiative does not respond to an isolated action without a vocation of permanence. With the exception of exceptions which may be envisaged, experience must be sustainable over time, in the organisational, technical and economic aspects, until it is improved or replaced by another.

6. Methodology for the choice of best practices

The Autonomous Communities and the General Administration of the State (Imserso), will promote and identify the specific experiences of the SAAD, which can be considered as good practices in its territorial scope and competence.

6.1 Process for choosing good practices.

1. The relevant Administration shall transmit to the Secretariat of Good Practice of the Commission Delegated the experience, identified in accordance with the criteria set out in this document.

2. The Secretariat shall forward it to the Group of External Experts for analysis and assessment.

The Expert Group may require further information on the practice presented to the Promoter Administration through the Secretariat.

3. The Group of Experts shall draw up a reasoned report for each practice submitted to the Secretariat.

4. The General Directorate of the Imserso will forward the report to all members of the Delegation.

5. The Commission Delegated in the light of the submitted reports will approve the publication of good practice on the SAAD portal, and report to the Territorial Council.

6. All good practices approved by the Delegate Commission will be published in the SAAD portal.

6.2 Functions of the organs and units involved in the process.

Territorial Council Delegate Commission:

Functions:

▪ Establish strategic priorities and lines in the field of Good Practice in the Law of Autonomy and Care for Dependence.

▪ Approve the Common Criteria for the conceptualization, elaboration and evaluation of Good Practices in the System for Autonomy and Attention to Dependence (SAAD).

▪ Know and approve the composition of the Expert Group that will perform the process of evaluating good practices.

▪ Approve the technical recommendations that, if any, can be made by the Expert Group on Common Criteria for the conceptualization, elaboration and evaluation of Good Practices in the SAAD.

▪ Approve Good Practices evaluated by the Expert Group.

▪ Report to the SAAD Territorial Council on the BBPP approved for publication.

▪ Promote, annually, a Days of Good Practice dissemination.

Good Practice Secretariat:

The Secretariat will be performed by the Imserso.

Functions:

▪ Reception of Good Practices by the corresponding Autonomous Community or General State Administration (Imserso).

▪ Transfer the experience to the expert group for analysis and assessment.

▪ Receiving the proposed expert group's good practice report.

▪ Transfer of the proposal to the General Directorate of the Imserso, for transfer to the Delegate Commission.

▪ Publication of good practices in the SAAD portal.

Expert Group:

The Delegate Commission will have the technical support of this group of experts, external to the administrations involved, to carry out the process of evaluating good practices in the field of SAAD.

Functions:

▪ Analyze the documentation of the good practice received by the Secretariat, and, if necessary, subhealing through it.

▪ Value and scale, where appropriate, best practices, according to the common criteria for the conceptualization, elaboration and evaluation of Good Practices approved by the Delegate Commission.

▪ Issue a report of the evaluation process, of each good practice presented, with the corresponding motivated proposal of the result obtained, according to the application of the criteria and annexes established in the present document, and its subsequent transfer to the Secretariat.

▪ Transfer to the General Directorate of the Imserso, through the Secretariat, those issues which, for their interest or technical relevance, consider it appropriate to inform, for their consideration by the Delegate Commission.

Deadlines for referral of good practice proposals:

Open and permanent term, from which the Common Criteria document for the conceptualization, elaboration and evaluation of good practices in the SAAD is approved by the Delegate Commission.

ANNEX I

Descriptive memory of good practice

Content Index

1. Project Denomination, performance, or experience.

2. Responsible: Project Manager, Performance or Experience. Person, group, entity or institution responsible.

3. Place: Place where it takes place, territorial coverage.

4. Field of action: Technical and administrative procedures, coordination between administrations, cooperation and participation, organizational, training and quality.

5. Collective: Collective to which you are heading.

6. Objectives: Objectives (general and specific).

7. Activity Description: Description of the project, performance or experience and methodology used. Design and commissioning process. Performances he integrates. Required supports and professional performances. Coordination with community resources. Identification of critical success factors of the practice. Current situation and organization.

8. The period in which it was developed: Start date, when significant changes are seen, moments of inflection. It can be punctual for concrete or permanent action over time. Stages of the project. Distribution of the sequenced contents in temporary units. Calendar.

9. General Administrations and Entities: Specify the Administrations that participate in the project (state, regional, regional, local) and if interdepartmental, as well as if other entities collaborate.

10. Resources: Resources used. Humans. Materials. Optimization and use of resources. Network of the service catalogue. Specialization of services.

11. Normative: Normative regulatory reference of the project, performance or experience.

12. Evaluation: Evaluation system and instruments used.

13. Results: Main results obtained. Degree of achievement of objectives. Coverage reached (users/people served).

Satisfaction of users and participants.

Impact: Generation of employment, population fixation of resources, involvement of individuals and groups.

14. Funding: Economic Resources: Budget; Financing; Feasibility Plan; SAAD Financial Sustainability Commitment.

15. Conclusions: Features to be highlighted related to the proposed improvement. Main strengths. Aspects of improvement. Key ideas about what to do and what shouldn't. What else would we do or do we have to do after the experience, to keep improving?

ANNEX II

Self-Assessment Questionnaire

Part I. Keys at the origin of the performance or experience

1.1 Why a performance or experience like this? What was the basic purpose that was sought? What need was detected? Which aspects did they want to improve?

1.2 Who have been the main promoters/promoters of the implementation of the action or experience?

1.3 How were the beginnings? How did you start getting started?

1.4 What initial difficulties existed? How did they cope at the time? What supports was there for?

Part II. Keys in the development of the performance or experience

2.1 What have been or are the main difficulties for the development and maintenance of the performance or experience? How could they be overcome?

2.2 What are the key keys to the success of this performance or experience?

2.3 Does the project, performance, or experience performed present limitations on its applicability?

Part III. Keys for Good Practice Identification

Cite the criteria that have met the experience presented in your identification as good practice.

Indicate and make a brief argument in those criteria and defining elements of good practice that are present in the aforementioned performance or experience.

3.1 Is the experience relevant? Is it related to the application of the Dependence Law and some of the priority areas?

□ Yes □ No

If so, describe the priority areas in which it is framed.

3.2 Is the experience relevant? Is it geared towards improving the quality of life of people at risk or in a situation of dependency?

□ Yes □ No

If so, explain what aspects you have.

3.3 Does the experience respond to the needs and expectations of the parties involved?

□ Yes □ No

If so, explain to what extent you respond to those needs.

3.4 Does experience imply an innovation with regard to social intervention in the care of people in a situation of dependency?

□ Yes □ No

If so, explain to what extent and in what aspects an innovation is.

3.5 Is the experience focused on person-centered care and planning?

□ Yes □ No

If yes, specify the aspects of the experience that define it.

3.6 Has the experience been carried out effectively and efficiently? Explain to what extent the management and organization of resources meet the needs and expectations of users.

3.7 Can experience be replicable to other capabilities, or to other places with relative ease?

□ Yes □ No

Expose the reasons.

3.8 To what extent and how does the cooperation and coordination of the agents involved in the implementation of the LAPAD apply?

3.9 How was the experience planned and designed? Explain the processes: objectives, methodology, and evaluation of results that have been established.

3.10 Are there forecasts and plans for continuity of experience?

□ Yes □ No

If yes, explain the temporality in the different phases of the performance.