Organic Law 2/2006, of 3 May, of Education, provides in Article 39.6 that the Government, after consulting the Autonomous Communities, will establish the qualifications corresponding to the vocational training studies, thus as the basic aspects of the curriculum for each of them.

The Organic Law of 19 June, of the Qualifications and of Vocational Training, establishes in Article 10.1 that the General Administration of the State, in accordance with the provisions of Article 149.1.30. Establishment and after consultation of the General Council of Vocational Training, the certificates and certificates of professionalism, which shall constitute the offers of vocational training referred to in the National Catalogue of Qualifications, shall be determined. Professionals.

Law 2/2011, of 4 March, of Sustainable Economy, and the Organic Law 4/2011, of 11 March, complementary to the Law of Sustainable Economy, amending the Law of the Organic Law, of the Qualifications and of the Vocational training, and 2/2006, of Education, have introduced an ambitious set of legislative changes necessary to stimulate and accelerate the development of a more competitive, more innovative economy, capable of renewing the productive sectors The Commission has been able to make the most of its work in the field of quality.

Royal Decree 1147/2011 of 29 July 2011 provides for the general management of vocational training of the educational system and defines in Article 9 the structure of vocational training qualifications, based on the catalogue National of Professional Qualifications, guidelines set by the European Union and other aspects of social interest.

On the other hand, this royal decree in Article 7 gives the professional profile of these titles, which will include general competence, professional, personal and social skills, qualifications and, where appropriate, the (a) the national catalogue of vocational qualifications included in the titles, so that each degree will, at least, incorporate a complete vocational qualification, in order to ensure that the qualifications of vocational training respond effectively to the needs demanded by the productive system and the personal and social values that enable democratic citizenship to be exercised.

This regulatory framework makes it necessary for the Government, after consulting the Autonomous Communities, to establish each of the titles which will form the catalogue of titles of vocational training of the educational system, its minimum teaching and other aspects of academic management which, without prejudice to the competences conferred on the educational authorities in this field, constitute the basic aspects of the curriculum which ensure a common and ensure the validity of the securities, in compliance with the provisions of Article 6.2 of the Law Organic 2/2006, of 3 May, of Education.

For these purposes, it is appropriate to determine for each title their identification, their professional profile, the professional environment, the prospective of the title in the sector or sectors, the teaching of the training cycle, the correspondence of the professional modules with the units of competence for their accreditation, validation or exemption, and the basic parameters of the training context (minimum spaces and equipment, qualifications and specialties of teachers and their equivalent to (a) the Court of Justice, after consulting the Autonomous Communities, as provided for in the Article 95 of the Organic Law 2/2006, of 3 May, of Education.

Also, in each title, the access to other studies and, where appropriate, the modalities and subjects of baccalaureate that facilitate the admission in case of competitive concurrency, the convalidations, exemptions and equivalences and, where appropriate, information on the requirements for the professional exercise, in accordance with the legislation in force.

In order to facilitate the recognition of credits between higher technical qualifications and the teachings leading to university degrees and vice versa, in the higher education courses the equivalence of each professional module with European ECTS credits, as defined in Royal Decree 1125/2003 of 5 September, establishing the European credit system and the system of qualifications in university degrees official character and validity throughout the national territory.

Thus, the present royal decree, as provided for in Royal Decree 1147/2011, of 29 July, establishes and regulates, in the basic aspects and elements mentioned above, the title of vocational training of the educational system of Superior Technical Assistance to the Address.

A regulatory standard has been used to establish state bases in accordance with the Constitutional Court, which admits that "exceptionally" the bases can be established by regulatory standards in certain assumptions, as is the case in the present case, when "is an essential complement to ensure the lowest common denominator laid down in the basic legal standards" (thus, inter alia, in SSTC 25/1983, 32/1983 and 48/1988).

In the process of drawing up this royal decree, the Autonomous Communities have been consulted and the General Council of Vocational Training, the School Council of the State and the Ministry of Foreign Affairs have issued a report. Territorial and Public Administration.

In its virtue, on the proposal of the Minister of Education and prior deliberation of the Council of Ministers at its meeting on November 4, 2011,

DISPONGO:

CHAPTER I

General provisions

Article 1. Object.

1. The present royal decree aims to establish the title of Superior Technician in Assistance to the Directorate, with official character and validity throughout the national territory, as well as its corresponding minimum teachings.

2. The provisions of this royal decree supersede the regulation of the title of Superior Technician in Secretariat, contained in Royal Decree 1658/1994 of 22 July.

CHAPTER II

Identification of title, professional profile, professional and prospective title of the title in the sector or sectors

Article 2. Identification.

The title of Senior Technical Assistance to the Address is identified by the following elements:

Denomination: Assistance to the Address.

Level: Higher Grade Professional Training.

Duration: 2,000 hours.

Professional Family: Administration and Management.

Concerning the International Standard Classification of Education: CINE-5b.

Level of the Spanish Qualifications Framework for Higher Education: Level 1 Technical Superior.

Article 3. Professional profile of the title.

The professional profile of the title of Superior Technician in Assistance to the Directorate is determined by its general competence, its professional, personal and social competences, and by the relationship of qualifications and, if necessary, units of competence of the National Catalogue of Professional Qualifications included in the title.

Article 4. General competence.

The general competence of this title is to assist management and other departments in the organization's activities, representation of the entity and administrative and documentary functions; manage information and internal and external communication of the same, and perform other tasks by delegation, using, if necessary, the English language and/or other foreign language, applying the current regulations and quality management protocols that ensure satisfaction of the customer or user and acting in accordance with the rules on the prevention of occupational risks and environmental protection.

Article 5. Professional, personal and social skills.

The professional, personal and social competencies of this title are as follows:

a) Manage information and file systems, on conventional and computer-based support, in security conditions and by establishing control measures.

b) Communicate orally and in writing accurately in at least two foreign languages.

c) Organize and manage management's agenda and communications, coordinating their activity with other areas or organizations.

d) Manage the organization of events, meetings, and other corporate events, following established standards and protocols.

e) Manage and present legal and business files and documentation to public agencies and administrations in a timely manner.

f) Develop public relations tasks in the enterprise, through cooperation with other internal and external instances.

g) Perform document and report presentations, integrating text, data, and graphics, and using computer applications.

h) Perform basic tasks of managing the business, financial, accounting and fiscal areas of the company, with a comprehensive and inclusive view of these processes.

i) To perform and control the administrative tasks of selecting, training and developing human resources, adjusting to current regulations and business policy.

j) Develop and verify customer/user care in the administrative field, ensuring established quality levels and adjusting to the ethical and image criteria of the company/institution.

k) Processing internal or external documents and communications in the company's information circuits.

l) Develop documents and communications from received orders, information obtained and/or needs detected.

m) Detect needs and anticipate solutions of various types, within their scope, from the analysis of available information and the environment.

n) Classify, record, and archive communications and documents according to the appropriate techniques and parameters established in the enterprise.

n) Adapting to new employment situations, keeping up-to-date scientific, technical and technological knowledge related to their professional environment, managing their training and existing resources in learning throughout life and using information and communication technologies.

o) Solve situations, problems or contingencies with initiative and autonomy in the field of their competence, with creativity, innovation and spirit of improvement in the personal work and in that of the team members.

p) Organize and coordinate work teams with responsibility, monitoring the development of the work, maintaining fluid relationships and assuming leadership, as well as providing solutions to group conflicts that present.

q) Communicate with their peers, superiors, clients and persons under their responsibility, using effective means of communication, transmitting the appropriate information or knowledge and respecting the autonomy and competence of the persons involved in the scope of their work.

r) Generate safe environments in the development of your work and that of your team, monitoring and applying the procedures for the prevention of occupational and environmental risks, as established by the regulations and objectives of the company.

s) Monitor and apply quality management procedures, universal accessibility and "design for all", in the professional activities included in the processes of production or delivery of services.

t) Perform basic management for the creation and operation of a small business and have an initiative in its professional activity with a sense of social responsibility.

u) Exercise their rights and comply with the obligations arising from their professional activity, in accordance with the provisions of the legislation in force, actively participating in economic, social and cultural life.

Article 6. Relationship of qualifications and competence units of the National Catalogue of Professional Qualifications included in the title.

1. Full professional qualifications:

a) Documentary and management assistance in offices and offices ADG310_3 (Royal Decree 107/2008, of February 1), comprising the following units of competence:

UC0982_3: Manage and autonomously manage address communications.

UC0986_3: Develop professional documentation and presentations in different formats.

UC0987_3: Manage the information and file systems on conventional and computer support.

UC0988_3: Prepare and submit legal and business files and documentation to Organisms and Public Administrations.

UC0980_2: Perform Human Resources administrative support activities.

UC0979_2: Perform treasury management efforts.

b) Assistance to the address ADG309_3 (Royal Decree 107/2008, of February 1), comprising the following units of competence:

UC0982_3: Manage and autonomously manage address communications.

UC0983_3: proactively manage management assistance activities in the organization field.

UC0986_3: Develop professional documentation and presentations in different formats.

UC0984_3: Communicate in English, with a competent user level, in the address assistance activities.

UC0985_2: Communicate in a foreign language other than English, with an independent user level, in the management assistance activities.

2. Incomplete professional qualifications:

a) Human resources administration ADG084_3 (Royal Decree 295/2004, of 20 February, as amended in the Rea Decree 107/2008 of 1 February):

UC0233_3 Handle office applications in information and documentation management.

UC0238_3 Perform administrative support for human resource selection, training, and development tasks.

(b) Financial management ADG157_3 (Royal Decree 1087/2005 of 16 September, as amended by Rea Decree 107/2008 of 1 February 2008):

UC0500_3 Manage and control the treasury and its budget.

Article 7. Professional environment.

1. People who obtain this title exercise their activity alongside one or more managers or directives, or executives or executives, or a work team (department, project or group, among others) in a growing context. internationalisation. It has a basically interpersonal, organizational and administrative role that can be developed in all types of organizations (national or international companies, associations, government agencies, public or private sector entities, domestic or international) that accommodate this type of professional.

The denomination of their positions varies substantially depending on the professional customs of each sector, the higher or lower qualification required by the type of work, the relative importance of the activities that they perform by delegation and the degree of responsibility given to them.

Taking into account your specific role in supporting a higher or working group, the management assistant usually works as an employee and acts alone or as part of the structure of a team and independently or partially.

2. The most relevant occupations and jobs are as follows:

-Address wizard.

-Personal Assistant.

-Address Secretary.

-Office and Office Assistant.

-Legal Assistant.

-Human Resources department assistant.

-Administratives in the Public Administrations and Administrations.

Article 8. Prospective of the title in the sector or sectors.

Educational administrations will take into account, when developing the corresponding curriculum, the following considerations:

1. The activities of the assistant to the management have been modified in a remarkable way under the double influence of technological and organizational changes, which have favored:

2. The development of collaborative work in the context of operational networks, resulting in an increase in the tasks related to coordination and communication; in particular, within the structure of groups working on projects.

3. The assignment to these task professionals that up to now belonged to the scope of responsibilities of executives or managers (search for information, collection, analysis and synthesis, connection and monitoring of cases or projects, coordination of work groups, human resource area control, or administration, among others.)

4. In both facets, the automation of the administrative tasks is not limited today to the management of keyboards and the recording of data. On the contrary, it constitutes an integral part of the information system of each entity. Its features are related to the use of specific software tools and access to internal databases. These points are related to the most advanced communication technologies and data management systems. In addition, the latest changes in this type of tools offer electronic document management capabilities.

5. From this new working environment, it can be said that the level of their skills has risen. Employment trends, as well as prospecting surveys, support the idea of the need for an increase in the level and extent of preparation of these professionals.

CHAPTER III

Formative cycle teachings and basic context parameters

Article 9. General objectives.

The general objectives of this training cycle are as follows:

a) Identify data and parameters, relating them to the different communication and file systems to administer these systems.

b) Interpreting language standards, vocabulary, models and communication paths, applying appropriate to each professional situation to communicate in two foreign languages.

c) Recognize the actions and times that determine the task of the address, prioritizing and classifying according to criteria and procedures for organizing the agenda and communications.

d) Analyze the objectives, defining features, and phases of the different business events, characterizing the methods of your development to manage your organization.

e) Identify the different legal and business documents, describing their characteristics and ways of handling them in the face of public administrations.

f) Identify the critical points and internal and external communication needs of the organizations, applying specific techniques to each situation to develop public relations tasks of the company or institution.

g) Interpreting business documents and data by selecting technical means to perform presentations.

h) Analyze the requirements and management techniques of the commercial, financial, accounting, and fiscal areas, applying the regulations in force to perform administrative tasks on them.

i) Interpreting regulations, methods, and techniques for selecting and training human resources, relating them to each type of company to perform and control the administrative tasks of these functions.

j) Analyze the critical points and phases of customer/user care, identifying the technical and actitudinal needs of each of them to develop and plan for it.

k) Identify the company's communication circuits, relating the documents that are produced in each instance or department to be processed.

l) Characterize the formal and technical requirements of business communication, by connecting them to different contexts for producing documents.

m) Analyze the different processes in which the management assistant has competence, contrasting the sufficiency of means, resources, and times to detect needs and anticipate solutions.

n) Identify techniques and procedures, relating them to different types of documents and to the needs of companies, to classify, record, and archive communications.

n) Analyze and use the resources and learning opportunities related to the scientific, technological and organizational evolution of the sector and information and communication technologies to maintain the spirit of updating and adapting to new work and personal situations.

o) Develop creativity and the spirit of innovation to respond to the challenges presented in processes and in the organization of work and personal life.

p) Make informed decisions by analyzing the variables involved, integrating knowledge of different scope and accepting the risks and the possibility of error in the same, to face and solve different situations, problems or contingencies.

q) Develop leadership, motivation, monitoring, and communication techniques in group work contexts to facilitate the organization and coordination of work teams.

r) Apply communication strategies and techniques, adapting to the contents that will be transmitted, to the purpose and the characteristics of the receivers, to ensure the effectiveness in the communication processes.

s) Assess situations of prevention of occupational risks and environmental protection, proposing and implementing personal and collective prevention measures, in accordance with the applicable regulations in the work processes, for ensure secure environments.

t) Identify and propose the professional actions needed to respond to universal accessibility and "design for all".

u) Identify and apply quality parameters in the work and activities carried out in the learning process, to assess the culture of evaluation and quality and to be able to monitor and improve procedures quality management.

v) Use procedures related to entrepreneurial, entrepreneurial and professional-initiative culture, to perform the basic management of a small business or undertake a job.

w) Recognize your rights and duties as an active agent in society, taking into account the legal framework that regulates social and working conditions, to participate as a democratic citizen.

Article 10. Professional modules.

1. The professional modules of this training cycle:

(a) They are developed in Annex I to this royal decree, complying with the provisions of Article 10 of Royal Decree 1147/2011 of 29 July 2011.

b) These are the following:

0647. Management of legal and business documentation.

0648. Human resources and corporate social responsibility.

0649. Office automation and information processing.

0650. A comprehensive process of commercial activity.

0651. Communication and customer support.

0179. English.

0180. Second foreign language.

0661. Business protocol.

0662. Organization of business events.

0663. Advanced information management.

0664. Project of assistance to management.

0665. Training and employment guidance.

0667. Training in job centres.

2. The educational administrations will establish the corresponding curricula, respecting what is established in this royal decree and in accordance with the provisions of Article 8 of Royal Decree 1147/2011, of July 29, for the establishment of the general vocational training of the educational system.

Article 11. Spaces and equipment.

1. The spaces necessary for the development of the teachings of this formative cycle are those set out in Annex II of this royal decree.

2. The spaces will have the necessary and sufficient surface to develop the teaching activities that are derived from the learning outcomes of each of the professional modules that are taught in each of the spaces. In addition, they must meet the following conditions:

(a) The area will be established on the basis of the number of people occupying the training space and should enable the development of learning activities with the ergonomics and mobility required within the same.

b) They should cover the spatial need for furniture, equipment and auxiliary work instruments.

c) They must respect the spaces or safety surfaces required by the machines and equipment in operation.

d) Respect the regulations on the prevention of occupational risks, the regulations on safety and health at the workplace and how many other rules are applicable.

3. The established training spaces may be occupied by different groups that heal the same or other formative cycles, or educational stages.

4. The various identified learning spaces should not necessarily be differentiated by closure.

5. The equipment included in each space must be the necessary and sufficient to guarantee to the students the acquisition of the learning outcomes and the quality of the teaching. In addition, they must meet the following conditions:

(a) The equipment (equipment, machines, etc.) shall have the necessary installation for its proper operation, comply with the safety and risk prevention rules and with the other applicable standards.

(b) The quantity and characteristics of the equipment must be based on the number of persons registered and enable the acquisition of the learning outcomes, taking into account the evaluation criteria and the content that are included in each of the professional modules that are delivered in the referenced spaces.

6. The competent authorities shall ensure that the spaces and equipment are adequate in quantity and characteristics for the development of the teaching and learning processes resulting from the learning outcomes of the modules. and thus ensure the quality of these teachings.

Article 12. Teachers.

1. The teaching of the vocational modules which constitute the teaching of this training cycle corresponds to the teaching staff of the Secondary Teaching Body, the Secondary School Teachers 'Corps and the Teachers' Body. Professional Training Technicians, as appropriate, of the specialties set out in Annex III A) of this royal decree.

2. The qualifications required for access to the aforementioned teaching bodies are, in general, those laid down in Article 13 of Royal Decree 276/2007 of 23 February, approving the entry, access and acquisition of the new specialties in the teaching bodies referred to in the Organic Law 2/2006 of 3 May of Education, and the transitional admission regime is regulated, which refers to the transitional provision of the said law. The qualifications equivalent to those before these same effects are, for the various specialties of the faculty, those listed in Annex III B) of the present royal decree.

3. For the teachers of the centres of private ownership or of public ownership of other administrations other than the educational ones, the required qualifications and the necessary requirements, for the delivery of the professional modules The title, are those included in Annex III C) of the present royal decree. In any case, the lessons to be taught to the qualifications mentioned shall be required to cover the objectives of the professional modules and, if those objectives are not included, in addition to the certification, they must be accredited by means of "certification", a work experience of at least three years in the sector related to the professional family, carrying out productive activities in companies that are implicitly related to learning outcomes.

4. The competent authorities shall ensure that the teachers providing the professional modules comply with the specified requirements and thus ensure the quality of these lessons.

CHAPTER IV

Accesses and links to other studies, and correspondence of professional modules with the competition units

Article 13. Preferences for access to this training cycle in relation to the forms and subjects of baccalaureate courses.

They will have a preference to access this training cycle who have been in the high school of Humanities and Social Sciences.

Article 14. Access and linkage to other studies.

1. The title of Superior Technician in Assistance to the Directorate allows for direct access to cure any other formative cycle of higher grade, in the conditions of admission that are established.

2. The title of Superior Technician in Assistance to the Directorate allows direct access to the teachings that are conducive to undergraduate degrees, under the conditions of admission that are established.

3. The Government, heard by the Council of Universities, shall, as a rule, regulate the recognition of claims between the qualifications of the higher technical vocational training and the degree of university teaching. In order to facilitate the validation regime, in this royal decree, 120 ECTS credits have been allocated among all the professional modules of this training cycle.

Article 15. Validations and exemptions.

1. The convalidations between professional training modules established under the Organic Law 1/1990 of 3 October of General Ordination of the Educational System and the professional modules of the title established in the This royal decree is as set out in Annex IV.

2. Those who have passed the vocational training and guidance module or the professional business module and entrepreneurial initiative in any of the training cycles corresponding to the securities established under the Law Organic 2/2006, of 3 May, of Education, will have validated these modules in any other formative cycle established under the same law.

3. Those who have obtained the accreditation of all the units of competence included in the title, by means of the procedure laid down in Royal Decree 1224/2009 of 17 July of recognition of the professional skills acquired by work experience, may validate the vocational training and guidance module provided that:

-Credit at least one year of work experience.

-Be in possession of the accreditation of the training established for the performance of the basic level functions of the preventive activity, issued in accordance with the provisions of Royal Decree 39/1997, of January 17, by the The Regulation of the Prevention Services is approved.

4. In accordance with Article 39 of Royal Decree 1147/2011 of 29 July 2011, the total or partial exemption of the vocational training module in the workplace may be determined by correspondence with the work experience, provided that an experience related to this training cycle is established in the terms provided for in that Article.

Article 16. Correspondence of professional modules with the units of competence for their accreditation, validation or exemption.

1. The correspondence of the units of competence with the professional modules which form the teaching of the title of Superior Technician in Assistance to the Directorate for its validation or exemption, is determined in Annex V A) of this real decree.

2. The correspondence of the professional modules that form the teaching of the title of Superior Technician in Assistance to the Directorate with the units of competence, for its accreditation, is determined in Annex V B) of this royal decree.

Additional disposition first. Title reference in the European framework.

Once the national qualifications framework has been established, in accordance with the European recommendations, the corresponding level of this qualification will be determined in the national framework and its equivalent in the European framework.

Additional provision second. Distance offering of this Title.

The professional modules that form the teachings of this training cycle can be offered at a distance, provided that it is guaranteed that the students can achieve the learning outcomes of the same, according to the provisions in the present royal decree. To this end, the educational authorities, within the scope of their respective powers, shall take the measures they deem necessary and shall give the precise instructions.

Additional provision third. Equivalent qualifications and links with vocational training.

1. According to the provisions of the additional 30th of the Organic Law 2/2006, of May 3, of Education, the titles of Technical Specialist of Law 14/1970, of 4 August, General of Education and Financing of the Reform Educational, which are then related, will have the same professional and academic effects as the title of Superior Technician in Assistance to the Directorate established in this royal decree:

a) Technical Specialist in Secretariat, Administrative and Commercial branch.

b) Technical Specialist in Executive Secretariat of Management, Administrative and Commercial branch.

c) Technical Specialist in Bilingual Management, Administrative and Commercial branch.

d) Technical Specialist in Bilingual and Commercial Secretariat, Administrative and Commercial Branch.

e) Technical Specialist in Multi-lingual Executive Secretariat, Administrative and Commercial Branch.

f) Technical Specialist in Biblioteconomics, Archivistic and Documentation, Administrative and Commercial Branch.

2. The title of Superior Technician in Secretariat, established by the Royal Decree 1658/1994, of July 22, will have the same professional and academic effects as the title of Superior Technician in Assistance to the Directorate established in the present real decree.

3. The training provided in this royal decree in the vocational training and guidance module is capable of carrying out professional responsibilities equivalent to those required by basic level activities in the field of risk prevention. This is the case in the case of the case-law of the Court of Law of 17 January 1997, in which the Regulation of the Prevention Services is adopted, provided that it has at least 45 teaching hours.

Additional provision fourth. Regulation of the exercise of the profession.

1. The title laid down in this royal decree does not constitute a regulation of the exercise of a regulated profession.

2. Similarly, the equivalence of academic qualifications provided for in paragraph 1 and 2 of the third provision of this royal decree shall be without prejudice to the provisions which they enable for the exercise of the right to regulated professions.

Additional provision fifth. Equivalences for the purposes of teaching in the selective entry procedures in the Professional Training Technical Teachers ' Corps.

The title of Technical Superior or Specialist Technician is declared equivalent to those required for access to the Technical Teachers ' Body of Vocational Training, when the title has been used as an interim teacher in schools. public in the field of the administrative authority, in the field of teaching to which it intends to access and for a minimum period of two years before 31 August 2007.

Additional provision sixth. Universal accessibility in the teachings of this title.

1. In the field of their respective competences, the educational authorities will include in the curriculum of this training cycle the elements necessary to ensure that the persons who are cured develop the competences included in the curriculum in "design for all".

2. They shall also take the measures they deem necessary to enable this student to access and to pursue that training cycle under the conditions laid down in the final provision of Law 51/2003 of 2 December 2003. equal opportunities, non-discrimination and universal accessibility for people with disabilities.

Single transient arrangement. Applicability of other rules.

1. Until the provisions of this royal decree are applied, pursuant to the provisions of its second and third final provisions, the provisions of Royal Decree 1658/1994 of 22 July 1994 establishing the title of the Superior Technician at Secretariat and corresponding minimum teachings.

2. Also, until the rule governing the management of the Ministry of Education is applied, the curriculum corresponding to the title of Superior Technician in Assistance to the Directorate, will be applicable to the Real Decree 1673/1994 of 22 July, establishing the curriculum of the upper grade training cycle corresponding to the title of Senior Technician at Secretariat.

Single repeal provision. Repeal of rules.

1. Royal Decree 1658/1994 of 22 July 1994 establishing the title of a higher technician in the Secretariat and the corresponding minimum teaching and the provisions of the same or lower rank are hereby repealed. royal decree.

2. Royal Decree 1673/1994 of 22 July 1994 establishing the curriculum of the higher education cycle corresponding to the title of Senior Technician at the Secretariat is hereby repealed.

Final disposition first. Competence title.

The present royal decree is of a basic standard, under the powers conferred on the State by Article 149.1.1st and 30th of the Constitution. The single transitional provision point 2 is exempted from the basic rule.

Final disposition second. Implementation of the new curriculum.

The educational administrations will implement the new curriculum of these teachings in the 2012-2013 school year.

Final disposition third. Entry into force.

This royal decree will enter into force on the day following its publication in the "Official State Gazette".

Given in Madrid, on November 4, 2011.

JOHN CARLOS R.

The Minister of Education,

ANGEL GABILONDO PUJOL

ANNEX I

Professional Modules

Professional Module: Managing legal and business documentation.

Equivalence in ECTS credits: 6

Code: 0647

Learning results and evaluation criteria.

1. It characterises the structure and organisation of public administrations established in the Spanish Constitution and the EU, recognising the bodies, institutions and people that make up them.

Assessment Criteria:

(a) The public authorities established in the Spanish Constitution and their respective roles have been identified.

(b) The governing bodies of each of the public authorities and their functions have been determined in accordance with their specific legislation.

c) The main governing bodies of the executive branch of the regional and local authorities have been identified as well as their functions.

(d) The basic structure and functions of the main institutions of the European Union have been defined.

e) The functions or competencies of the organs and the regulations applicable to them have been described.

(f) Relations between the different bodies of the European Union and the other national administrations have been described, as well as the impact of European legislation on the national level.

2. Periodically updates the legal information required by the business activity, selecting the legislation and case law related to the organization.

Assessment Criteria:

(a) The sources of law have been recognised in accordance with the legal order.

b) The characteristics of the legal norms and the organs that make them, dictate, approve and publish have been specified.

c) Laws have been linked to the other rules that develop them, identifying the bodies responsible for their approval and processing.

(d) The structure of the official bulletins, including the official journal of the European Union, has been identified as a means of advertising the rules.

e) Different sources or databases of traditional legal documentation and/or on the Internet have been selected, establishing shortcuts to them to streamline the processes of searching and locating information.

f) New regulations, case-law, notifications, etc. have been detected, usually consulting the legal databases that may affect the entity.

g) The information found in the media or formats set has been archived, and then transmitted to the corresponding departments of the organization.

3. Organizes the legal documents relating to the constitution and functioning of the entities, complying with the civil and commercial regulations in force in accordance with the defined guidelines.

Assessment Criteria:

a) The differences and similarities between different corporate legal forms have been identified.

(b) The process of establishing a trading company has been determined and the applicable trade rules and the legal documents that are generated have been indicated.

c) The functions of the fedatarios and public records have been specified, and the structure and characteristics of the usual public documents in the field of business.

d) The characteristics and most significant aspects of the most common models of documents in the corporate life have been described and analyzed: statutes, writings and minutes, among others.

e) Societary documents have been developed from the data provided, modifying and adapting the available models.

f) The importance of the actions of the fedatarios in raising the documents to the public has been recognized, estimating the consequences of not carrying out the necessary procedures.

g) The peculiarities of the business documentation according to the company's social object have been determined.

h) Compliance with the formal characteristics and requirements of the books of the company required by the business regulations has been verified.

4. Complete the most common private procurement models in the business field or public faith documents, applying the current regulations and the available IT resources for their presentation and signature.

Assessment Criteria:

(a) The concept of the contract and the capacity to contract according to Spanish legislation have been described.

b) The different procurement modes and their characteristics have been identified.

c) The rules related to the different types of contracts in the business scope have been identified.

d) The information and documentation necessary for the completion of each contract has been collected and collated, in accordance with the instructions received.

e) Standard models have been completed, using computer applications, according to the information collected and the instructions received.

f) The data for each document has been verified, checking the compliance and accuracy of the contractual and legal requirements.

g) The use of digital signature and certificates of authenticity in the preparation of documents permitting it has been valued.

h) The security and confidentiality rules of the information in the use and custody of documents have been applied.

5. It draws up the documentation required by the public bodies relating to the various administrative procedures, complying with the existing legislation and the defined guidelines.

Assessment Criteria:

(a) The concept and phases of the common administrative procedure have been defined in accordance with the applicable rules.

(b) The characteristics, legal and format requirements of the most common official documents, generated in each of the phases of the administrative procedure and resources before the administrative-administrative procedure, have been determined.

c) The information necessary for the elaboration of the administrative or judicial documentation has been collected, in accordance with the objectives of the document.

(d) Forms, models or type documentation have been completed, in accordance with the data and information available and the legal requirements established.

e) The importance of the documentation formulation deadlines has been assessed.

(f) Renewals or periodic actions arising from obligations with public administrations have been prepared for submission to the relevant body.

g) The characteristics of the electronic signature, its legal effects, the process for obtaining it, and the state and European regulations that regulate it have been described.

h) The procedure for the application of electronic certification for the presentation of official models by telematics has been established.

i) The rights of corporations and citizens have been described in connection with the filing of documents with the Administration.

(j) The procedures and presentation of standard documents have been determined in the processes and procedures of public procurement and grant of grants, according to the basis of the calls and the implementing rules.

k) The conditions of custody of documents and files relating to public administrations have been determined, ensuring their preservation and integrity.

Duration: 50 hours.

Basic contents:

Structure and organisation of public administrations and the European Union:

-The Government and the General Administration of the State.

-The Autonomous Communities.

-Local Administrations.

-Public bodies.

-The European Union.

Updating the legal information required by business activity:

-Basic business law fundamentals.

-Public and private law. Sources of law according to the legal order.

-Legal rule types and regulatory hierarchy.

-Civil and Commercial Regulations.

-Official Journal of the European Communities, official newsletters of the various public administrations, specialised journals, statistical bulletins and others.

-The company as a legal and economic entity.

Organization of legal documentation of the company's constitution and ordinary functioning:

-Company's legal forms: individual entrepreneur and company.

-Constitution and modification documentation.

-Formalization of accounting documentation.

-Public Fedatarios.

-Official records of public administrations.

-Elevation to public of documents: customary notarial documents.

-Data Protection Act.

-Regulations concerning the mandatory time limits and the way in which the documentation is kept and maintained.

-Regulations concerning the administration and electronic security, protection and conservation of the environment.

Completing private procurement documents in the company:

-Analysis of the private hiring process.

-Analysis of the civil and commercial regulations applicable to the procurement process.

-Private contracts: civil and commercial.

-Digital signature and certificates.

Elaboration of documents required by public bodies:

-The administrative act.

-The administrative procedure.

-Citizens ' rights in the face of public administrations.

-The administrative silence. Administrative and judicial resources.

-Resource fulfillment.

-Making communication documents with the Administration.

-Legal requirements and format of the most common official documents generated at each stage of the administrative procedure and administrative litigation resources.

-Digital signature and certificates.

-Hiring with organizations and public administrations.

Pedagogical guidelines.

This professional module contains the necessary training to perform the function of preparation and elaboration of files and legal documents of the companies and/or organizations and their presentation to the administrations public, as well as file maintenance, according to the stated objectives, respecting the internal procedures and the established legal regulations.

The role of preparation and development of legal documents and documents and their presentation to public administrations includes aspects such as:

-The identification of the organization and competencies of the different public administrations (European, national, regional and local, among others).

-The distinction between laws and standards that develop them, the bodies responsible for their approval and the scope of application.

-The constant updating of legal regulations.

-The identification, structure and purpose of the various official bulletins.

-The completion, processing and custody of the legal documents relating to the constitution, modification and operation of the organizations in accordance with the current civil and commercial law and the guidelines defined.

-Fulfillment, processing and custody of the documentation.

-The elaboration of the documentation required by public bodies in time and form.

-The differentiation between different types of administrative procedures.

-The recognition of the regulations on the custody and conservation of the documentation generated in the business activity.

The professional activities associated with this function apply to:

The management (confection or completion, processing and custody) of the legal and private documentation that is generated in all types of companies and governmental and non-governmental organizations, belonging to any productive sector. The performance of office and office professionals, being able to make decisions with autonomy and responsibility for delegation.

The formation of the module contributes to achieving the general objectives and (v) of the training cycle, and the competences e) and t) of the title.

-The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

-The identification, structure and organization of public administrations established in the Constitution and the EU.

-The recognition of the agencies, institutions and individuals that make up public administrations and their influence on the development of organizations and/or companies.

-Definition of the sources of the law according to the legal order. Distinction between public and private law.

-The differentiation between different types of laws and rules and their scope.

-Determination of the structure and purpose of the various official bulletins.

-The search and location of legal databases and their handling.

-Identification of different corporate legal forms.

-Recognition of legal documentation of the company's constitution and ordinary functioning.

-The description of the different official records of the public administrations: Mercantile, Civil and Property, among others.

-Recognition of the obligation to raise certain types of documents to the public.

-The registration, file, and custody of the business and legal documentation.

-The description of the different administrative procedures and documentation that they generate.

-The recognition of the regulations on the custody and conservation of the documentation generated in the business activity.

-The interpretation, preparation and processing of procurement files with public administrations.

-The use of IT tools in the management of legal and business documentation.

-The definition of the electronic signature, its characteristics, and its use.

-The recognition of the regulations on the custody and conservation of the documentation generated in the business activity.

Professional Module: Human Resources and Corporate Social Responsibility.

Equivalence in ECTS credits: 6

Code: 0648

Learning results and evaluation criteria:

1. It characterizes the company as a community of people, distinguishing the ethical implications of its behavior with respect to those involved in it.

Assessment Criteria:

(a) The different activities carried out in the company, the persons involved and their responsibility for the same have been determined.

b) The ethical and cultural variables of organizations have been clearly identified.

c) The implications of business competitiveness and ethical behavior have been assessed.

d) Ethical styles of adaptation to business changes, globalization and social culture have been defined.

e) Indicators have been selected for the diagnosis of the relationships of companies and stakeholders ("stakeholders") .

f) Elements of improvement of communications from external and internal organizations that promote transparency, cooperation and trust have been determined.

2. It contrasts the application of the principles of corporate social responsibility in the policies of the development of the human resources of the enterprises, valuing their adequacy to the good practices validated internationally.

Assessment Criteria:

a) The concept of corporate social responsibility (CSR) has been defined.

b) Human resource policies have been analyzed in terms of motivation, continuous improvement, promotion and reward, among other factors.

c) The recommendations and the European regulations, of intergovernmental organizations, as well as the national regulation regarding CSR and human resources development have been analyzed.

d) Good practices and initiatives regarding codes of conduct related to workers ' rights have been described.

e) Control points have been programmed for the contrast of compliance with CSR policies and codes of conduct in the management of human resources.

3. Coordinates the information flows of the human resources department through the organization, applying personal and social skills in human resource management processes.

Assessment Criteria:

a) The functions that need to be developed in the area of the company that are responsible for the management of human resources have been described.

b) Effective communication skills have been characterized in different job roles.

c) Internal communication channels have been established between the various departments of the company, as well as between staff and departments.

d) The information provided by the personnel control systems for the improvement of the management of the company has been analyzed.

e) Accurate information for the development of human resources department functions has been kept up to date.

f) The way to organize and preserve human resources department documentation on conventional and computer support has been established.

g) A computer system has been used for the storage and processing of information in the management of human resources.

h) The importance of the application of safety, confidentiality, integrity and accessibility criteria in the processing of information derived from human resources management has been assessed.

4. It applies the administrative procedures relating to the selection of human resources, choosing the most appropriate methods and instruments for the policy of each organisation.

Assessment Criteria:

a) Relevant agencies and companies have been identified in the labour market, dedicated to the selection and training of human resources.

b) The phases of a personnel selection process and its fundamental characteristics have been sequenced.

c) The information that is generated in each of the phases of a personnel selection process has been identified.

d) The importance of recognizing the concept of the job profile to select curricula has been assessed.

e) The characteristics of the most used personnel selection methods and instruments have been established based on the job profile.

f) The documentation required to perform the selection process has been prepared.

g) The oral and written communication paths have been established with the people involved in the selection process.

h) The relevant information and documentation for the selection process has been recorded and archived.

5. Manages administrative procedures relating to the training, promotion and development of human resources by designating the most appropriate methods and instruments.

Assessment Criteria:

a) The phases of personnel training and promotion processes have been planned.

b) The characteristics of the methods and instruments of the training processes have been established.

c) The information that is generated in each of the phases of the personnel training and promotion processes has been identified.

d) The necessary documentation has been developed to carry out the processes of training and promotion of personnel.

e) Work assessment and incentive methods have been established.

f) Information about the training needs of the company has been gathered.

g) The material and human resource needs have been detected in the training process.

h) The oral and written communication paths have been established with the people involved in the training and promotion processes.

i) The relevant information and documentation of personnel training and promotion processes have been recorded and archived.

j) The administrative procedures for monitoring and evaluating training have been implemented.

Duration: 50 hours.

Basic contents:

Company characteristics as a person community:

-Ethics and company. The company as a community and a moral subject.

-Custom tasks. Behaviors and attitudes.

-The stakeholder community ("stakeholders") : managers, employees, shareholders, customers and users.

-Business ethics, competitiveness and globalization.

-Business and social settings in effect. Adequacy of behaviors. Image and communication of ethical behaviors.

Application of Corporate Social Responsibility (CSR) principles:

-The RSC. European recommendations and regulations and other intergovernmental bodies (ILO, among others).

-HR and CSR policies.

-Codes of conduct and best practices.

Coordination of human resources department information flows through the organization:

-Human resources in the enterprise. Formal and informal organisation.

-The Department of Human Resources. Human resource management models.

-Communication in the human resources department.

-Personnel control systems.

-Record and file information and documentation.

Application of administrative procedures relating to the selection of human resources:

-Human resource selection and training organizations and companies.

-Planning for human resources.

-Determination of the professional profile.

-Staff selection systems.

-Making the job offer.

-Receiving nominations.

-Developing the selection tests.

-Choice of candidate.

-Record and file information and documentation.

Management of administrative procedures related to training and promotion of personnel:

-The training in the enterprise. Detection of training needs.

-The training plan.

-Evaluation. Budget.

-Methods of professional development.

-Management and organization of the training. Administrative procedures.

-Public administration training programs.

-Job performance evaluation programs.

-Promotion and incentive systems.

-Record and file information and documentation.

Pedagogical guidelines.

This professional module contains the necessary training to perform the task of performing the administrative tasks in the processes of selection, training and promotion of the staff as well as coordinating the information flows that are generated, contributing to the development of adequate human resource management with the implementation of the organizations ' own principles of ethics and corporate social responsibility.

The role of performing administrative tasks in staff selection, training, and promotion processes includes aspects such as:

-Control of the legal regulations governing the rights and obligations of workers and employers.

-Coordination of the information flows generated in the company in terms of personnel management and labor relations.

-Administrative management of staff selection, training and promotion processes.

The professional activities associated with this function apply to:

-The management of the processes of selection, training and promotion of the personnel of an organization of any productive sector, necessary for proper management of human resources.

The formation of the module contributes to the achievement of the general objectives (i) and (p) of the training cycle, and (i) and (q) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

-The interpretation of current labor regulations.

-The description of basic labor and labor rights and duties of employers and workers.

-The identification of administrative procedures related to the management of occupational safety and health, applying the current regulations.

-Oral and written communications between the various departments of the company, as well as between staff and departments.

-The personnel control systems that are applied in an organization.

-The administrative steps that are generated in the selection, training, and promotion of personnel processes.

-The log and file of information and documentation that is generated in the human resources department.

-The use of computer tools in the treatment of information in the management of human resources.

Professional Module: Ofimatica and information processing.

Equivalence in ECTS credits: 12

Code: 0649

Learning results and evaluation criteria.

1. It maintains in optimal operating conditions the equipment, applications, and network, installing and updating the required hardware and software components.

Assessment Criteria:

a) Testing of computer equipment has been performed.

b) The communication port connections have been checked.

c) The basic elements (hardware and software) of a networked system have been identified.

d) General operations procedures have been characterized in a network system.

e) The basic functions of the operating system have been used.

f) Security and confidentiality measures have been applied, identifying the firewall program and the antivirus program.

g) Information has been shared with other network users.

h) Basic user functions have been performed (connection, disconnection, optimization of storage space, use of peripherals, communication with other users, and connection to other systems or networks, among others).

2. Write alphanumeric texts on an extended keyboard, applying typing techniques.

Assessment Criteria:

a) The elements and workspaces have been organized.

b) The correct body posture has been maintained.

c) The correct position of the fingers has been identified in the rows of the alphanumeric keyboard.

d) The commissioning functions of the computer terminal have been specified.

e) The alphanumeric keyboard lines and the sign and score keys have been coordinated.

f) The method of writing to the touch has been used in paragraphs of progressive difficulty and in simple tables.

g) The method of writing to the touch has been used to perform English texts.

h) You have typed with speed (minimum 200 p.p.m.) and precision (maximum one fault per minute) with the help of a computer program.

i) Rules for the presentation of different text documents have been applied.

j) The typing, spelling, and syntactic errors have been located and corrected.

3. Manages file systems, looking for and selecting with conventional and computing media the necessary information.

Assessment Criteria:

a) Information needs have been detected.

b) Sources of information have been identified and prioritized.

c) Intranet and Internet search engines have been chosen based on speed criteria and search options.

d) Web 2.0 tools have been employed to obtain and produce information.

e) The search criteria have been used to restrict the number of results obtained.

f) Security, protection, confidentiality, and information restriction systems have been applied.

g) The information obtained has been channeled, archived and/or registered, if any.

h) Files have been organized to facilitate subsequent search.

i) The required information has been updated.

j) Expected deadlines have been met.

k) Copies of the files have been made.

4. It elaborates spreadsheets adapted to the needs that arise in the processing of the information, applying the advanced options.

Assessment Criteria:

a) The benefits of the spreadsheet have been used to perform treasury management, commercial calculations, and other administrative operations.

b) Documents have been designed and worked out with the spreadsheet.

c) Spreadsheets have been related and updated.

d) Formulas and functions have been created and nested.

e) Passwords have been set to protect cells, sheets, and books.

f) Graphics have been obtained for the analysis of the information.

g) Macros have been used to perform documents and templates.

h) Spreadsheets created with other applications and other formats have been imported and exported.

i) The spreadsheet has been used as a database: forms, list creation, filtering, data protection and sorting.

j) Applications and peripherals have been used to enter text, numbers, codes, and images.

5. Elaborates text documents, using the advanced options of a word processor.

Assessment Criteria:

a) The functions, capabilities, and procedures of the text and autoedit processors have been used.

b) The characteristics of each document type have been identified.

c) Text documents have been written with the appropriate skill and application of the structure rules.

d) Templates tailored to the type administrative documents, including combination utilities, have been made.

e) Objects, charts, tables, spreadsheets, and hyperlinks have been integrated, among others.

f) The errors committed have been detected and corrected.

g) The stored information has been retrieved and used.

h) Functions and utilities have been used to ensure data security, integrity, and confidentiality rules.

6. It uses database management systems that are tailored to the needs that arise in the treatment of administrative information, applying the advanced options.

Assessment Criteria:

a) The data in the databases has been sorted and sorted to present the information.

b) Database queries have been performed with precise criteria.

c) Database reports have been performed with precise criteria.

d) Forms have been made with precise criteria.

e) Updated, merged, and removed records from the databases.

f) The databases have been linked to other computer applications to develop the activities that require it.

g) The databases have been protected by setting security levels.

h) A database adapted to the requirements of the organization has been developed.

7. It integrates information from different applications as well as audiovisual files, using specific programs and peripherals.

Assessment Criteria:

a) Database, text, and image databases have been managed in an integrated way, among others, by importing and exporting data from spreadsheets and obtaining documents composed of all these possibilities.

b) Audiovisual files have been selected from external sources and the optimal format of these files has been chosen.

c) A bank of its own audiovisual resources has been created and maintained.

d) The audiovisual files have been customized according to the purpose of the document to be obtained.

e) Specific legislation on the protection of audiovisual files has been respected.

8. Manages e-mail and the electronic agenda, using specific applications.

Assessment Criteria:

a) The email application was used.

b) The sender, recipient, and content has been identified in a mail message.

c) Undesired mail protection filters have been applied.

d) The information has been channeled to all involved.

e) The receipt of the message was checked.

f) The input and output trays have been organized.

g) The post or post output has been registered.

h) Mail messages have been printed, archived, or removed.

i) The functions and utilities offered by the electronic agenda have been applied as a method of organization of the department.

j) Calendars of computer equipment with mobile devices have been connected and synchronized.

9. Elaborates multimedia presentations of documents and reports, using specific applications.

Assessment Criteria:

a) An analysis and selection of the information that you want to include has been performed.

b) Different objects have been inserted (tables, charts, spreadsheets, photos, drawings, organizational charts, sound and video files, among others).

c) Information has been distributed clearly and structured.

d) The objects have been animated according to the purpose of the presentation.

e) Presentations have been created to accompany oral exposures.

f) Presentations related to reports or business documentation have been made.

Duration: 115 hours.

Basic contents:

Basic equipment, application, and network maintenance:

-Hardware items.

-Software items.

-Operating systems.

-Local networks: components, main configurations, resource exchange and update.

Writing texts according to the typing technique:

-Body Posture to the terminal.

-Composition of a computer terminal.

-Finger placement.

-Development of typing skill.

-Writing text in English.

-Correction of errors.

Managing files and finding information:

-Internet and browsers.

-Utility of browsers.

-Download and install applications, programs, and utilities through the web.

-Web 2.0 Tools: blogs, wikis, video and image hosting services, and social networks, among others.

-Compression and decompression of files.

-Information seekers.

-Import/export of the information.

-File techniques.

-The computer file. Documentary management.

Elaboration of spreadsheets:

-Structure and functions.

-Installing and loading spreadsheets.

-Design.

-Editing spreadsheets.

-Graphics.

-Data processing.

-Other utilities.

-File management.

-Printing spreadsheets.

-Interrelationships with other applications.

Creating documents with text processors:

-Structure and functions.

-Installation and loading.

-Design of documents and templates.

-Editing texts and tables.

-File management.

-Printing of texts.

-Interrelation to other applications.

-Advanced options.

Using databases for the treatment of administrative information:

-Structure and functions of a database.

-Database types.

-Design a database.

-Using a database.

-Interrelation to other applications.

Integrated file management:

-Files integrated by multiple applications: spreadsheet, database, word processor, graphics, and others.

-Recording, transmission, reception and understanding. Capture and replay devices.

-Visual and/or sound content.

-Objective of content communication.

-Insert into other media or documents.

-Obsolescence and update.

Email and eCalendar management:

-Types of email accounts.

-Workbench: Configuration and Customization.

-Templates and corporate signatures.

-News forums: configuration, usage, and synchronization of messages.

-The address book: import, export, add contacts, create distribution lists, make the list available to other office applications.

-Managing mails: sending, deleting, saving, and backing up, among others.

-Managing the calendar: appointments, calendar, notices, and tasks, among others.

-Synchronization with mobile devices.

Elaboration of presentations:

-Structure and functions.

-Installation and loading.

-Presentation procedure.

-Application Utilities.

-Data protection procedure. Backups.

-Interrelationships with other applications.

Pedagogical guidelines.

This professional module contains the training required to perform the function of using office computing applications for performing administrative tasks.

Using office computing applications for performing administrative tasks includes aspects such as:

-Making, recording and controlling all the administrative documentation generated in the enterprise.

-Managing and controlling business information files.

-Accounting record of the most common operations related to the business activity of the company.

-Manufacture of documentation and management and control of tax obligations arising from commercial activity.

The professional activities associated with this function apply to:

-Communications of all types.

-Customer care.

-Data processing.

-Documentation.

-Fulfillment.

-Record.

The formation of the module contributes to the achievement of the general objectives (g), (h) and (l) of the training cycle, and competences (a), (h), (l), (n) and (n) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

-The analysis of changes and developments in the IT application market.

-Installing and updating applications.

-Processing documents (manuals, reports, and incident parts, among others).

-Assist and troubleshooting in application exploitation.

Professional Module: Comprehensive process of business activity.

Equivalence in ECTS credits: 11

Code: 0650

Learning results and evaluation criteria.

1. Determines the business assets, analyzing the business activity.

Assessment Criteria:

a) The economic cycle phases of the business activity have been identified.

b) It has been differentiated between investment/financing, investment/expenditure, expenditure/payment and income/collection.

c) The different economic sectors have been distinguished, based on the diverse typology of activities that are developed in them.

d) The concepts of heritage, heritage and heritage assets have been defined.

e) The assets of the asset, the liabilities payable and the net worth are identified.

f) The economic assets of the company have been linked to the financial assets and both to the business cycle phases of the business activity.

g) A set of elements have been classified into heritage masses.

2. It integrates the accounting rules and the method of double heading, analysing the SME PGC and the accounting methodology.

Assessment Criteria:

a) The phases of the entire accounting cycle have been distinguished, adapting them to Spanish legislation.

b) The concept of account has been defined as an instrument to represent the various economic assets and assets of the company.

c) The most important characteristics of the double-split accounting method have been determined.

d) The charge and credit criteria have been recognized as a method of recording the changes in the value of the assets.

e) The accounting result concept has been defined, differentiating revenue and expense accounts.

f) The PGC has been recognised as an accounting harmonisation instrument.

g) The different parts of the PGC have been related, differentiating the mandatory from non-compulsory.

h) A set of heritage elements has been coded according to the PGC criteria, identifying their role in the association and breakdown of the accounting information.

i) The annual accounts established by the PGC have been identified, determining the function they perform.

3. Manages information about taxes that affect or tax the business of the company, selecting and applying the current business and tax regulations.

Assessment Criteria:

a) Basic tax regulations have been identified.

b) The tributes have been classified, identifying the basic characteristics of the most significant.

c) The tax elements have been identified.

d) The basic characteristics of the commercial and tax rules applicable to the sales transactions have been identified.

e) Subject, exempt and non-VAT transactions have been distinguished and recognized.

f) Special VAT regimes have been differentiated.

g) Registration obligations have been determined in relation to Value Added Tax, as well as books (voluntary and compulsory) records for companies.

h) The tax-liquidable quotas have been calculated and the documentation corresponding to their declaration-settlement has been prepared.

i) The regulations on document and information preservation have been recognized.

4. Elaborates and organizes the administrative documentation of the sales operations, relating to the business transactions of the company.

Assessment Criteria:

(a) The items of the commercial sale contract have been determined.

b) The administrative documentation flows related to the purchase and sale have been established.

(c) The documents relating to the purchase and sale of the company have been identified and completed, specifying the formal requirements to be met.

d) The processes for the dispatch and delivery of goods, as well as the associated administrative documentation, have been recognised.

e) It has been verified that the commercial documentation, received and issued, complies with the current legislation and internal procedures of a company.

f) The parameters and information that must be recorded in the sales operations have been identified.

g) The need for the application of information protection and safeguarding systems, as well as quality criteria in the administrative process, has been assessed.

h) Documentation has been managed, demonstrating rigour and accuracy.

i) Specific computer applications have been used.

5. It determines the paperwork for charge and payment management, analyzing the associated documentation and its flow within the company.

Assessment Criteria:

(a) The cash flow and exit flows have been differentiated, assessing the procedures for the authorisation of payments and the management of charges.

b) The usual means of payment and collection have been identified in the company, as well as its supporting documents, differentiating payment from spot and deferred payment.

c) The most common forms of commercial financing have been compared.

d) Simple capitalization or composite financial laws have been applied based on the type of operations.

e) The settlement of business effects on discount operations has been calculated.

f) Fees and fees have been calculated for certain banking products and services related to the deferral of payment or commercial discount.

6. Records the basic accounting facts derived from the business activity and within an economic cycle, applying the accounting methodology and the principles and rules of the PGC.

Assessment Criteria:

(a) The accounts that are involved in the transactions related to the business activity according to the PGC have been identified and coded.

b) Charge and credit criteria have been applied according to the PGC.

c) Seats have been made for the most common accounting facts of the business process.

d) Transactions relating to VAT settlement have been accounted for.

e) The accounting facts prior to the close of the economic year have been recorded.

f) The accounting result and the final situation balance have been calculated.

g) The relevant economic information has been prepared to elaborate the memory for a particular economic exercise.

h) Specific computer applications have been used.

i) The backups have been performed according to the protocol set to safeguard the recorded data.

j) Documentation has been managed, demonstrating rigor and accuracy.

7. Performs treasury management and control, using IT applications.

Assessment Criteria:

a) The function and methods of control of the treasury in the company have been established.

b) The various books and treasury records have been completed.

c) The operations of the box and box count process have been executed and deviations have been detected.

d) Bank statement information has been collated with the bank's record book.

e) The utilities of a maturity calendar have been described in terms of financial forecast.

f) The treasury service and the other departments have been related to companies and external entities.

g) The use of online media, electronic management and other replacement of the physical presentation of documents has been valued.

h) Procedures have been performed in accordance with the principles of responsibility, security and confidentiality of information.

i) The spreadsheet and other IT tools have been used for treasury management.

j) The procedure for managing the filing of charging and payment documents before public administrations has been identified.

Duration: 100 hours.

Basic contents:

Determining the business assets of the company:

-Economic activity and the economic cycle.

-Accounting.

-The company's heritage.

Accounting and accounting methodology integration:

-Business operations from an accounting perspective.

-Account theory: account types. The method per double heading.

-Accounting standards. The PGC: conceptual framework, valuation rules and annual accounts.

Managing information about taxes that tax commercial activity:

-Spanish tax framework. Justification of the tax system.

-Taxes, rates, and special contributions.

-Classification of taxes. Direct and indirect taxes.

-IS, IRPF and VAT tax elements.

-Value Added Tax.

Elaboration and organization of the administrative documentation of sales and commercial calculations:

-The business activity.

-Commercial activity calculations.

-Sales and purchase administrative documents.

-Bill records books.

Payment and payment management procedures, and calculation procedures in treasury management:

-Simple capitalization and composite capitalization.

-Calculation of the simple discount.

-Financial Equivalence. Both nominal and effective TAE.

-Basic financial products and services.

-Commercial rules applicable to the management of charges and payments.

-Payment and payment means.

Accounting record for business activity:

-Goods purchases and related operations.

-Sales of merchandise and related operations.

-Stock-related operations.

-Payment and collection deferral operations.

-Accounting issues of collection rights.

-VAT clearance-declaration.

-Development of the accounting cycle.

Treasury Management and Control:

-Treasury record books.

-Managing bank accounts. Online banking.

-Payment and payment transactions with public administrations.

-Treasury Budget.

-Specific computer tools. Spreadsheet.

Pedagogical guidelines.

This professional module contains the training required to perform the administrative management function of business activity, which includes aspects such as:

-Making, recording and controlling the administrative documentation of commercial activity.

-Management and control of the treasury.

-Accounting record of the most common operations related to the business activity of the company.

-Manufacture of documentation, and management and control of tax obligations arising from commercial activity.

The professional activities associated with this function apply to:

-The administrative area of small and medium-sized enterprises in any sector of activity.

The formation of the module contributes to the achievement of the general objectives (h) and (t) of the training cycle, and the competences (h) and (s) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

-The analysis and interpretation of the current business, accounting and tax regulations.

-Making and recording administrative documentation related to the business activity of the company, using a billing information application.

-Fulfillment of documents generated in collection and payment processes, as well as the analysis of the treasury books and the use of IT applications.

-Informatically accounting for operations derived from commercial activity, materialized in supporting documents.

Professional Module: Communication and Customer Care.

Equivalence in ECTS credits: 12

Code: 0651

Learning results and evaluation criteria.

1. It characterizes institutional and promotional communication techniques, distinguishing between internal and external.

Assessment Criteria:

a) The types of business institutions have been identified, describing their legal, functional and organizational characteristics.

b) Related Organization type functions: address, planning, organization, execution, and control.

c) The organizational structure for an assistance or the provision of a quality service has been identified.

d) The different command styles of an organization with the labor climate that they generate have been related.

e) The formal communication channels in the organization have been defined from their organization chart.

f) The formal and informal internal communication processes have been differentiated.

g) The influence of informal communication and the chain of rumors in organizations has been valued, and their impact on the performances of the information service provided.

h) The process of demand for information has been related according to the type of client, internal and external, which can be involved in it.

i) The importance of the transmission of the organization's corporate image in formal communications has been valued.

j) The most significant aspects that convey the corporate image in the organization's institutional and promotional communications have been identified.

2. Performs face-to-face and non-face-to-face oral communications, applying communication techniques and adapting them to the situation and the interlocutor.

Assessment Criteria:

a) The elements and stages of a communication process have been identified.

b) The various oral and telephone oral communication techniques have been applied.

c) The verbal and non-verbal communication protocol has been applied in face-to-face and non-face-to-face communications.

d) The elements necessary to perform and receive an effective telephone call have been identified in their different phases: preparation, presentation-identification and realization of the same.

e) Sociocultural customs and business uses have been taken into account and the importance of corporate image transmission has been valued.

f) Interferences that cause communication barriers in the understanding of a message have been detected and the necessary corrective actions have been proposed.

g) The lexicon and expressions appropriate to the communication type and the interlocutors have been used.

h) Non-verbal communication elements have been conveniently applied in the issued messages.

i) It has been valued if the information is clearly transmitted, in a structured way, accurately, with courtesy, with respect and sensitivity.

j) The errors committed have been checked and the necessary corrective actions have been proposed.

3. Draws up written documents of a professional nature, applying linguistic, spelling and style criteria.

Assessment Criteria:

a) Media and channels have been identified to elaborate and transmit the documents.

b) The most appropriate supports have been differentiated according to the criteria of speed, security and confidentiality.

c) The recipient has been identified, observing the due protocol rules.

d) The structures and styles of writing for professional documentation have been differentiated.

e) The appropriate document has been drawn up, using a structure, terminology and appropriate form, depending on its purpose and the situation of departure.

f) The word processing and autoediting software applications have been used, as well as their correction tools.

g) Documents have been published with Web 2.0 tools.

h) The written documentation has been appropriate to the type organization style manual.

i) Data protection and document retention regulations have been used, established for public and private companies and institutions.

j) 3R (reduce, reuse and recycle) techniques have been applied in the preparation of the documentation.

k) Corporate image transmission techniques have been applied in written communications, valuing their importance for organizations.

4 Determines the processes of receiving, recording, distributing, and retrieving written communications, applying specific criteria for each of these tasks.

Assessment Criteria:

(a) The most appropriate means, procedures and criteria have been identified in the reception, registration, distribution and transmission of written communication through the telematic means.

b) The advantages and disadvantages of the use of the various means of transmission of written communication have been determined.

c) The most appropriate means of transmission has been selected based on the criteria of urgency, cost, and security.

d) The most commonly used file and log media are identified based on the characteristics of the information to be stored.

e) The maintenance techniques for the conventional correspondence management file have been analyzed.

f) The classification, record, and file system appropriate to the document type has been determined.

g) The procedures for consultation and preservation of information and documentation have been recognised.

h) The levels of protection, security and access to information in accordance with current regulations have been respected and 3R techniques have been applied in the preparation and archiving of the 3R (reduce, reuse, recycle) techniques.

i) Emails received or issued in an organized and rigorous manner have been recorded, according to effective management techniques.

j) Management and maintenance of address books have been performed.

k) The importance of digital signature in electronic correspondence has been valued.

5. Applies communication techniques, identifying the most appropriate in the relationship and attention to clients/users.

Assessment Criteria:

a) Communication techniques and social skills have been applied that facilitate empathy with the client/user in care/counseling situations.

b) The phases that make up the customer/consumer/user care process through different communication channels have been identified.

c) The most appropriate attitude has been taken according to the behavior of the client in different types of situations.

d) The customer/user demand for a product or service has been analyzed for reasons of purchase or demand.

e) The historical information of the client was obtained, if any.

f) The appropriate form and attitude has been applied in the care and advice to a client based on the communication channel used.

g) The most common errors that are committed in communicating with the client/user have been analyzed and fixed.

6. Manages queries, complaints, and complaints from prospective clients, applying the current regulations.

Assessment Criteria:

a) The functions of the customer service department have been described in companies.

b) The importance of a proactive attitude to anticipate incidents in processes has been assessed.

c) The communication received by the client has been interpreted.

d) The elements of the complaint/claim have been related to the phases that make up the internal complaint/complaint resolution plan.

e) Demand or claim types have been differentiated.

f) The information to be supplied to the client has been managed.

g) Own documents for query, complaint, and complaint management have been determined.

h) Response writing has been written, using electronic means or other communication channels.

i) The importance of consumer protection has been assessed.

j) Consumer regulations have been applied.

7. Organizes the after-sales service, linking it to customer loyalty.

Assessment Criteria:

a) The importance of after-sales service has been valued in business processes.

b) The elements involved in after-sales attention have been identified.

c) The business situations that require tracking and after-sales service have been identified.

d) The most commonly used methods have been applied in the quality control of the after-sales service and the elements involved in customer loyalty.

e) The moments or phases that structure the after-sales process have been distinguished.

f) The management tools of an after-sales service have been used.

g) The phases of the customer relationship procedure have been described.

h) Quality standards defined in service delivery have been described.

i) Errors occurred in service delivery have been detected and solved.

j) The appropriate treatment has been applied in managing the failures produced.

Duration: 115 hours.

Basic contents:

Institutional and promotional communication techniques:

-Business organizations.

-Functions in the organization: direction, planning, organization, and control. The departments.

-Tipologia of organizations. Organizational charts.

-Address in the enterprise.

-Processes and information systems in organizations.

-Treatment of information. Interdepartmental flows.

-Communication elements and barriers.

-Communication and information and behavior.

-Human and labor relationships in the enterprise.

-Internal communication in the enterprise: formal and informal communication.

-External communication in the enterprise.

-Quality of service and demands attention.

-The corporate and institutional image in the information and communication processes in organizations.

Face-to-face and non-face-to-face oral communications:

-Elements and stages of an oral communication process.

-Basic principles in oral communications.

-Oral communication techniques.

-Social skills and protocol in oral communication.

-Oral communication forms.

-Barriers to verbal and non-verbal communication.

-Adequation the message to the communication type and the caller.

-Using personal image techniques.

-Communications at receiving visits.

-Realization of interviews.

-Realization of presentations.

-Telephone communication.

-Call components. Appropriate expressions.

-The courtesy in telephone communications.

-Technical transmission of the corporate image in telematics communications.

-Preparing and making calls.

-Identification of the interlocutors.

-Treatment of different categories of calls.

-The switchboard.

-Using the telephone link.

-The videoconference.

Crafting written professional documents:

-Communication written in the company.

-Writing styles.

-Signs and abbreviations.

-Tools for text correction.

-Structures and writing styles in professional documentation.

-Writing professional documents, using text treatments.

-Communication on networks (Intra/Internet, blogs, social networks, chats and instant messaging, among others). The "netiqueta".

-Written communication techniques.

-The transmission techniques of the corporate image in the writings.

Determining the processes of receiving, recording, distributing, and retrieving information:

-The receipt, submission, and record of the correspondence.

-Post services, internal circulation of mail and parcel.

-Security and confidentiality procedures for information.

-Classification and sorting of documents.

-File techniques: nature. Purpose of the file.

-Document file.

-File systems.

-Classification of information.

-Centralization or decentralization of the file.

-The file process.

-Custody and file protection.

-The databases for information processing.

-The email.

Customer/User Care-Related Communication Techniques:

-The client.

-Customer care in the company/organization.

-The customer/consumer care department in the enterprise.

-Documentation involved in customer care.

-Information systems and databases.

-Public relations.

-Channels of communication with the client.

-Getting and collecting procedures for information.

-Customer support techniques: difficulties and barriers in communicating with clients/users.

Managing queries, complaints, and complaints:

-Consumer and/or user protection.

-The role of the consumer and/or user.

-Rights and duties of consumers and/or users.

-Consumer defense.

-Institutions and consumer protection bodies.

-Claims and complaints.

-Mediation and arbitration: concept and characteristics.

-Situations in which mediation or arbitration originates.

After-sales service organization:

-The value of a product or service for the client.

-Post-sales activities.

-The after-sales process and its relationship to other processes.

-After-sales service types.

-Quality management in the after-sales service process.

-Phases for quality management in after-sales service.

-Techniques and tools for quality management.

Pedagogical guidelines.

This professional module contains the training required to perform the internal and external communication function of the company, which includes aspects such as:

-The development of tasks related to internal and external communication and interdepartmental information flows.

-The development of social skills with employees and clients in oral and written communication.

-The processes of receiving, recording, distributing, and retrieving information within the enterprise.

-Complaints management procedures and after-sales service.

The professional activities associated with this function apply to:

-All areas and departments of small, medium, and large enterprises in any sector of activity.

The formation of the module contributes to the achievement of the general objectives (a), (j), (k), (l), (n) and (r) of the training cycle, and powers (a), (j), (k), (l), (n) and (q) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

-The analysis and application of oral and written communication techniques.

-The knowledge and management of the principles that govern social skills in the company.

-The techniques of making and recording the company's information and documentation, using the most advanced computing applications.

-The analysis of the principles and trends in the attention of complaints and the development of after-sales service in organizations.

-The knowledge and assessment of the corporate social responsibility of the organizations and their impact on the image of the organizations.

Professional Module: English.

Equivalence in ECTS credits: 7

Code: 0179

Learning results and evaluation criteria.

1. Recognizes professional and everyday information contained in all types of oral speeches issued by any standard language media, accurately interpreting the content of the message.

Assessment Criteria:

a) The main idea of the message has been identified.

b) The purpose of radio messages and other recorded or retransmitted material in standard language has been recognized by identifying the mood and tone of the speaker.

c) Information has been extracted from standard language recordings, related to social, professional or academic life.

d) The views and attitudes of the speaker have been identified.

e) The main ideas of statements and messages on concrete and abstract topics, in standard language and with a normal rhythm, have been identified.

f) You have understood in detail what you are told in standard language, even in an environment with background noise.

g) The main ideas of lectures, talks and reports, and other forms of linguistically complex academic and professional presentation have been extracted.

h) Awareness has been taken of the importance of understanding a message globally, without understanding each and every element of it.

2. It interprets professional information contained in complex written texts, analyzing its contents in a comprehensive way.

Assessment Criteria:

a) You have read with a high degree of independence, adapting the style and speed of reading to different texts and purposes and using appropriate reference sources selectively.

b) Correspondence relating to your craft has been interpreted, easily capturing the essential meaning.

c) They have been interpreted, in every detail, with extensive and relative complexity, related or not with their specialty, and can reread the most difficult sections of them.

d) The text has been related to the scope of the professional activity to which it refers.

e) The content and importance of news, articles and reports on a wide range of professional issues has been rapidly identified and decided whether deeper analysis is appropriate.

f) Translations of complex texts have been performed using supporting material if necessary.

g) Technical messages received via telematic media have been interpreted: e-mail and fax.

h) Extensive and complex instructions, which are within your craft, have been interpreted.

3. It issues clear and well-structured oral messages, analyzing the content of the situation and adapting to the caller's linguistic record.

Assessment Criteria:

a) The records used for the issue of the message have been identified.

b) It has been expressed fluently, accurately and effectively on a wide range of general, academic, professional or leisure topics, clearly marking the relationship between ideas.

c) It has communicated spontaneously, adopting a level of formality appropriate to the circumstances.

d) Protocol rules have been used in formal and informal presentations.

e) The terminology of the profession has been used correctly.

f) Points of view have been expressed and defended clearly, providing adequate explanations and arguments.

g) A work process for your competence has been described and sequenced.

h) The choice of a given choice or working procedure has been argued in detail.

i) Reformulation of speech or part of speech has been requested when deemed necessary.

4. It draws up documents and reports of professional activity or academic and everyday life, relating language resources to the purpose of writing.

Assessment Criteria:

a) Clear and detailed texts have been drafted on a variety of topics related to their specialty, synthesizing and evaluating information and arguments from various sources.

b) Information has been organized with correction, accuracy and consistency, requesting and/or providing general or detailed information.

c) Reports have been drawn up, highlighting the significant aspects and offering relevant details to serve as a support.

d) Specific documentation of your professional field has been completed.

e) The established formulas and the specific vocabulary in document fulfillment have been applied.

f) Items, instruction manuals, and other written documents have been summarized, using a broad vocabulary to avoid frequent repetition.

g) The courtesy formulas of the document to be elaborated have been used.

5. Applies professional attitudes and behaviors in communication situations, describing the typical relationships and characteristics of the foreign language country.

Assessment Criteria:

a) The most significant traits of the customs and uses of the community where the foreign language is spoken have been defined.

b) The country's own social relations protocols and rules have been described.

c) The values and beliefs of the community where the foreign language is spoken have been identified.

d) The socio-professional aspects of the professional activity have been identified, in any type of text.

e) The country's own social relationship protocols and standards have been applied.

f) Language markers of regional provenance have been recognized.

Duration: 70 hours.

Basic contents:

Oral message analysis:

-Understanding professional and everyday messages:

• Direct, telephone, radio, recorded messages.

• Specific terminology of professional activity.

• Main and secondary ideas.

• Grammatical resources: verbal times, prepositions, phrasal verbs, locutions, expression of condition and doubt, use of passive voice, relative prayers, indirect style and modal verbs.

• Other linguistic resources: agreements and disagreements, hypotheses and speculations, opinions and advice, persuasion and warning.

• Different oral language accents.

Interpretation of written messages:

-Understanding messages, texts, professional and everyday basic articles:

• Telematic media: fax, e-mail, burofax.

• Specific terminology of the professional activity. "False friends".

• Main and secondary ideas.

• Grammatical resources: verbal times, prepositions, phrasal verbs, I wish + past simple or perfect, I wish + would, If only; use of passive voice, relative prayers, indirect style and modal verbs.

-Logical relationships: opposition, grant, comparison, condition, cause, purpose, and result.

-Temporary relationships: Earlier, later, and concurrency.

Production of oral messages:

-Oral messages:

• Records used in the issue of oral messages.

• Specific terminology of the professional activity. "False friends."

• Grammatical resources: verbal times, prepositions, phrasal verbs, locutions, expression of condition and doubt, use of passive voice, relative prayers, indirect style and modal verbs.

• Other linguistic resources: agreements and disagreements, hypotheses and speculations, opinions and advice, persuasion and warning.

• Phonetic. Vocallic sounds and phonemes and their combinations and sounds and consonant phonemes and their groupings.

• Social relations linguistic markers, courtesy rules, and record differences.

-Maintenance and follow-up of oral speech:

• Take, maintain, and release the word shift.

• Support, demonstration of understanding, request for clarification, and others.

• Entonation as an oral text cohesion resource: use of intonation patterns.

Issuing written texts:

-Expression and fulfillment of professional and everyday messages and texts:

• Curriculum vitae and telematic supports: fax, e-mail and burofax, among others.

• Specific terminology of professional activity.

• Main idea and secondary ideas.

• Grammatical resources: verbal times, prepositions, phrasal verbs, modal verbs, locutions, passive voice use, relative prayers, and indirect style.

-Logical relationships: opposition, grant, comparison, condition, cause, purpose, and result.

-Temporary relationships: Earlier, later, and concurrency.

-Textual coinheritance:

• Adequation of text to communicative context.

• Type and text format.

• Language variety. Record.

• lexical selection, syntactic structures, and relevant content.

• Start of speech and introduction of the theme. Development and expansion: exemplification, conclusion and/or summary of the discourse.

• Use of punctuation signs.

Identification and interpretation of the most significant cultural elements of foreign language (English) countries:

-Valuation of socio-cultural and protocol standards in international relations.

-Use of formal and functional resources in situations that require socio-professional behavior in order to project a good company image.

-Recognition of the foreign language to deepen knowledge that is of interest throughout personal and professional life.

-Use of appropriate records according to the context of the communication, the caller, and the intent of the interlocutors.

Pedagogical guidelines.

This professional module contains the necessary training for students to acquire the skills that enable them to communicate in English in the development of the professional activities of the training level of this technician. higher in this sector.

This is an eminently procedural module in which the necessary communicative competence in the professional environment is developed, both at the oral level and at the written level.

The communicative competence in English has to do with both interpersonal relationships and the handling of the industry's own documentation.

The formation of the module contributes to achieving the general objective (b) of the training cycle, and the competencies (b), (c) and (d) of the title.

The lines of action in the learning process that enable you to achieve the objectives of the module are related to:

-The use of the English language at both oral and written levels, in all the development of this module.

-The introduction of the English vocabulary corresponding to sector-specific terminology.

-The selection and execution of didactic strategies that incorporate the use of the English language in activities of the professional sector.

-The use of communication techniques to enhance teamwork.

Professional Module: Second Foreign Language.

Equivalence in ECTS credits: 7

Code: 0180

Learning results and evaluation criteria:

1. It recognizes specific daily and professional information contained in clear and simple oral speeches issued in the standard language, identifying the overall content of the message.

Assessment Criteria:

a) The message has been placed in its professional context.

b) The main idea of the message has been fetched.

c) The specific information contained in it has been identified.

d) The attitude and intent of the caller has been identified.

e) The main ideas of a message issued by a media outlet have been extracted.

f) The argument thread of a visionary communicative situation has been identified.

g) The roles that appear in a visionary sequence have been determined.

2. It interprets written professional information contained in simple texts, analyzing their contents in a comprehensive way.

Assessment Criteria:

a) Specific texts of your professional scope have been read in a comprehensive way.

b) The terminology used has been accurately identified.

c) The most relevant information from a text relating to your profession has been extracted.

d) Direct and reverse translations of simple specific texts have been carried out, using reference materials and technical dictionaries.

e) The message received via telematic media has been interpreted: e-mail, fax.

f) The text has been related to the professional scope to which it refers.

g) You have read with a certain degree of independence different types of texts, adapting the style and the reading speed, although you can present some difficulty with uncommon modisms.

3. It issues simple, clear and well-structured oral messages, relating the purpose of the message to the acquired language structures.

Assessment Criteria:

a) Communication has been established, using simple formulas, binding links, and interaction strategies.

b) The terminology of the profession has been used correctly.

c) Labor preferences have been manifested in your professional area.

d) The nearest professional environment has been described with relative fluidity.

e) The activities of a productive process in your professional area have been sequenced.

f) Brief and prepared presentations on a topic within your specialty have been made clear.

g) Protocol rules have been used in presentations tailored to their level.

h) Brief and complementary questions relating to your profession have been answered.

i) It has been exchanged, with some fluidity, specific information, using simple structure phrases.

4. It makes simple texts, relating grammatical rules to the purpose of them.

Assessment Criteria:

a) The basic information required in different document types has been completed.

b) A job application has been made from a given job offer.

c) A short resume has been written.

d) A text with visual supports and contributed language keys has been completed.

e) A small report has been developed with a specific communicative purpose.

f) A commercial letter has been written out of detailed instructions and given models.

g) Short summaries of simple texts, related to their professional environment, have been made.

5. It applies professional attitudes and behaviors in communication situations, describing the typical characteristics of the country of the foreign language.

Assessment Criteria:

a) The most significant traits of the customs and uses of the community where the foreign language is spoken have been defined.

b) The country's own social relations protocols and rules have been described.

c) The values and beliefs of the community where the foreign language is spoken have been identified.

d) The specific socio-professional aspects of the professional area have been identified, in any type of text.

e) The country's own social relationship protocols and standards have been applied.

f) Language markers of regional provenance have been recognized.

Duration: 70 hours.

Educational Administrations will develop the contents of this professional module according to the second foreign language selected.

Professional Module: Business Protocol.

Equivalence in ECTS credits: 9

Code: 0661

Learning results and evaluation criteria.

1. It characterizes the fundamentals and elements of public relations, relating them to different business situations.

Assessment Criteria:

a) The fundamentals and principles of public relations have been defined.

b) The concept of corporate identity, corporate image and its components has been identified and classified.

c) Different image types projected by companies and organizations have been recognized.

d) The different resources of public relations have been recognized and valued.

e) Different media have been selected, depending on the product to be presented and the audience to which it is directed.

f) The importance of image, corporate identity, communication and public relations in companies and organizations has been valued.

g) The convenience of having a protocol service and/or a press or communication cabinet, depending on the size of the company or organization, has been analyzed.

2. Selects the applicable business protocol techniques, describing the different elements of design and organization, according to the nature and type of act, as well as the audience to which it is addressed.

Assessment Criteria:

a) The nature and type of events to be organized and the appropriate organizational solutions have been identified.

b) The stages of creating and designing a protocol and public relations manual according to the target audience have been described.

(c) The requirements and needs of the national protocols of international instruments have been differentiated.

d) The techniques of operation, planning, and organization of business protocols have been identified.

e) The program and schedule of the event to be organized has been developed.

f) The required documentation is defined and/or completed according to the act, for its proper development.

g) The economic budget of the act to be organized has been calculated.

h) Quality indicators and key points for the correct development of the event have been defined.

i) The deviations produced in the quality indicators and key points have been checked, and corresponding correction measures have been foreseen for subsequent editions.

j) The protocolary acts have been valued as an adjunct to the strategy in business and in the improvement of the internal relations of the company.

k) The appropriate security aspects have been analyzed based on the type of act and/or guests and how they can affect the organization.

3. It characterizes the institutional protocol, analyzing the different organizational systems and using the established norms.

Assessment Criteria:

a) The elements that make up the institutional protocol and the classes of public that you can address have been defined.

b) The importance of knowledge and monitoring of the protocol manuals and public relations defined in the institutions has been valued.

c) The design, planning, and programming of the protocol act has been characterized by the event to be organized.

d) The main symbolic and/or representation elements have been described in the institutional acts (flags, hymns and others).

e) The techniques of operation, planning and organization of institutional protocols have been identified.

f) The required documentation is defined and/or completed according to the act, for its proper development.

g) The economic budget of the event to be organized has been calculated.

h) The budget items reserved for the act have been checked, as well as the completion of procedures and deadlines for the necessary formalities.

i) Quality indicators and key points for the right development of the event have been defined.

j) Institutional protocol acts have been valued as the means of communication and relationship between institutions.

k) The appropriate security aspects and the correct coordination with the security services of the institutions involved in a protocol act have been analyzed.

4. Coordinates activities in support of communication and professional, internal and external relations, associating the techniques used with the type of user.

Assessment Criteria:

a) The importance of public relations has been valued as a strategic element in dealing with clients, internal and external, users, suppliers and third parties related to the company ("stakeholders"). .

b) The components of public relations have been described (know being, social education, clothing, etiquette, greeting, formal invitation, farewell and times, among others).

c) The objectives and phases of the internal protocol have been analyzed, taking into account the functional organizational structure of the company/department and the established functional relationships.

d) The objectives and phases of the external protocol have been analyzed and described according to the client/user.

e) The customer/user care modes and the different external providers required for their development have been specified.

f) The public relations and protocol techniques related to the media have been analyzed.

g) The actions of direct and non-direct contact have been applied, respecting the rules of professional ethics.

h) The attitudes and aptitudes of professionals in customer care processes have been demonstrated.

i) The techniques of dynamization and group interaction have been defined.

j) confidentiality and privacy have been maintained, adjusting their actions to the code of ethics of the profession.

5. Draws up service letters or quality and warranty commitments, adjusting to the protocols established in the company/organization.

Assessment Criteria:

a) The quality and warranty commitments offered by the company to its user/customer, and the consumer regulations to which it is subject, have been recognized.

b) The implications of business policies regarding corporate social responsibility have been described.

c) The main features of customer service centers and service letters have been defined.

d) The formal and non-formal concepts of complaints, complaints, and suggestions have been defined and analyzed.

e) The importance of complaints, complaints, and suggestions as an element of continuous improvement has been assessed.

f) The current legal regulations for customer complaints in business establishments have been analyzed.

g) Key points have been designed that must contain a corporate customer/user care manual and complaint and complaint management.

h) The importance of having an empathetic attitude towards the client/user has been valued.

6. Promotes correct customer/user attention attitudes, analyzing the importance of exceeding expectations.

Assessment Criteria:

a) The expectations of the different types of clients/users have been analyzed.

b) The phases for the implementation of a customer/user service or procedure have been defined, including the quality control facet of the customer/user.

c) The keys to achieving an empathy attitude with the client/user have been described.

d) The importance of an attitude of sympathy has been appreciated.

e) An attitude of respect towards clients, superiors and peers has been valued at all times.

f) Design variables have been defined for everyone when planning and developing customer/user care.

g) Customer attention has been monitored in the instances that are dependent on the address assistant.

h) Procedures and attitudes have been followed according to the corporate image.

i) The importance of integrating enterprise culture in customer/user care has been valued for the achievement of the goals set in the organization.

j) confidentiality and privacy have been maintained, adjusting their actions to the code of ethics of the profession.

Duration: 80 hours.

Basic contents:

Characterization of public relations fundamentals and elements:

-Protocol and PR.

-Corporate Identity.

-The corporate image.

-Corporate Social Responsibility.

-General behavior rules.

-Personal image techniques in the business protocol.

-Verbal and non-verbal expression.

-Media.

-Label on the network (Netiqueta).

Selecting protocol techniques:

-Business protocol rules.

-Types and objectives of the protocol business acts. Budgets.

Characterization of the institutional protocol:

-Legal rules on institutional protocol.

-Types and objectives of the protocol institutional acts. Budgets and budget reserves.

Coordination of communication and professional relations support activities:

-Public relations. Definition. Components.

-Organization rules.

-Internal protocol.

-External protocol.

Crafting business quality service letters and commitments:

-Consumer rules.

-Product/service guarantees.

-Complaints, complaints, and suggestions.

-Main complaints reasons.

-Complaints collection channels, complaints, and suggestions.

-Complaints and complaints management manual.

Promoting Customer/User Attention Attitudes:

-Code of Ethics.

-Securing the reservation and confidentiality.

-Information systems with restricted access.

-Social skills in customer/user care. Company culture.

-Corporate image versus client or user.

Pedagogical guidelines.

This professional module contains the necessary training to perform the business and institutional protocol development function that concerns the activities of the organization, as well as the coordination of communication and public relations of this, both internal and external, including aspects such as:

-Realization and preparation of business and institutional protocol-related aspects.

-Communication and promotion of the corporate image.

-Development of tasks related to internal and external communication and the company's public relations.

-Activities to support the implementation, respect and dissemination of the organization's code of ethics and corporate social responsibility commitments.

-The service letter creation and management procedures.

The professional activities associated with this function apply to:

-All areas and departments of small, medium and large enterprises in any sector of activity, especially those related to external activities and relationships with other social areas.

The formation of the module contributes to the achievement of the general objectives (f), (j), (k), (r), (t) and (u) of the training cycle, and (f), (j), (k), (q) and (s) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

-The analysis and application of business and institutional communication and protocol techniques.

-The knowledge and management of the principles that govern social skills in the company.

-The analysis of the principles and trends in the creation and application of business service letters.

-The knowledge and assessment of the corporate social responsibility of the organizations and their impact on the image of the organizations.

Professional Module: Organization of business events.

Equivalence in ECTS credits: 11

Code: 0662

Learning results and evaluation criteria.

1. Optimizes the work environment and the team's commitment to the objectives of the organization, applying motivation techniques in the management of works and the transmission of orders and objectives, in a synthetic way, understandable and by the most appropriate.

Assessment Criteria:

a) The importance of creating a positive and cooperative work environment has been valued.

b) Key issues for the development of cordial human relationships that encourage the assumption of common goals of the organization have been identified.

c) The forms, systematic and specific, of human equipment motivation have been recognized.

d) The usual professional situations in an organization with good practices and principles of business ethics have been related.

e) The leadership and direction techniques of groups most indicated in the different business situations have been applied.

f) The correct identification of needs and anticipation has been described as an objective for service improvement.

g) The techniques of formal and informal communication, dialogue and argumentation have been selected as a basis for optimizing the organization of work in the company/entity.

h) The participation of all the members of a group has been analyzed as indispensable for obtaining results with long-term projection.

i) The importance of actions for the prevention and reduction of stress and stress has been assessed.

j) The advantages of encouraging conflict resolution within the working group and external relations, as well as their anticipation, have been analyzed.

k) Privacy and confidentiality have been maintained, adjusting their actions to the deontological code of the profession.

2. Coordinates the actions, their own and the management or working group to whom it supports, applying methods and techniques of time management, conventional and/or electronic.

Assessment Criteria:

a) Time management methods and techniques have been related, analyzing the phases of the various methods of their optimization.

b) The usual causes of time losses (time thieves) and methods to avoid them have been identified.

c) The different types of priorities have been appraised according to the situation and objectives set for managing the agenda.

d) Tools, conventional and/or electronic, have been used, applying the procedures for proper management of time.

e) The importance of standardizing tasks and procedures, and automating them whenever possible to achieve greater efficiency and effectiveness, has been valued.

f) The various available calendar types and their usefulness and usability have been described in each situation.

g) The complexity of coordinating the agendas of the people involved has been analyzed, taking care at all times of the established hierarchies and the functions assigned to each one.

h) The importance of maintaining the established corporate image and quality standards has been appreciated.

3. It plans the tasks of its management position, adapting them to the situation, the interlocutor and the objectives of the work.

Assessment Criteria:

a) The organizational structure, corporate culture, and established priorities have been identified.

b) The characteristics of the management assistant's tasks, available means, and proposed objectives have been identified.

c) The levels of autonomy and responsibility to be applied in support activities and/or delegated activities have been differentiated.

d) The criteria for the management and organisation of material resources and facilities have been described, taking into account the "design for all".

e) The human resources available and the level of management autonomy have been analyzed to meet the objectives set and to channel tasks and communications appropriately.

f) Updated, formal and informal networking networks have been managed and maintained to facilitate the task of the management or work teams to which it is supported.

g) The documentation models, style book, corporate image manual, and applicable procedures have been selected in each case.

h) Environmental and working conditions have been assessed.

i) Time has been set for the realization of the management assistant's own tasks, meeting the deadlines and quality levels.

4. Organizes meetings and corporate events, applying negotiation techniques, protocol standards and meeting the proposed objectives.

Assessment Criteria:

a) The criteria for efficiency and optimization of resources or facilities have been described, taking into account the type of event to be planned and its objectives.

b) Strategic elements have been identified to prepare negotiations in standard professional situations.

c) The resources, personal and material, necessary and the budgets, total and partial, have been planned and programmed, indicated with payment terms and their deadlines.

d) The offers of event-organizing companies have been evaluated.

e) The importance of applying negotiation techniques in the procurement of services needed for meetings and events has been valued.

f) Hierarchies and protocols have been observed with respect to participants in meetings and events.

g) The necessary logistics to the meeting or event have been foreseen, minimizing possible contingencies, effectively and quickly, and following safety standards.

h) They have been received with courtesy and application of the protocol rules to visits and clients, transmitting the corporate image.

i) Have distinguished the techniques of the organization of meetings and events, national or international, and have established the indicators of supervision and control of the development of the event and the analysis of the causes of non-compliance, if this occurs.

j) The appropriate security aspects have been analyzed, depending on the type of meeting, trip or organized corporate event and/or their assistants, and how it can affect the organization of the event.

5. Organizes national and international travel and travel, meeting established objectives and procedures.

Evaluation criteria.

a) The logistical needs of travel for corporate meetings and events have been planned.

b) The elements in the organization of domestic and international travel have been described.

c) The suitability of the mode of transport has been assessed in each case.

d) Conditions have been negotiated with travel agencies or other service providers.

e) Possible contingencies have been taken into account, minimizing and preparing viable alternatives

f) The work schedule that will be developed during the trip has been prepared.

g) Information about documentation requirements, permissions, currency, time zone, vaccinations, customs and protocol control and uses of the country of destination has been obtained.

h) The appropriate security aspects have been analyzed, depending on the type of meeting, trip or organized corporate event and/or their assistants, and how it can affect the organization of the event.

Duration: 90 hours.

Basic contents:

Work environment optimization:

-Motivation for the job.

-Business culture and work environment.

-Reputation or good image.

-Trusted generation. Leadership and group management techniques.

-Social skills development in the work environment.

-The business code of business and its application in daily tasks.

-Securing the reservation and confidentiality.

-The conflict. Conflict resolution.

-Conflict prevention.

-Information systems with restricted access.

Coordination of work team performances:

-Coordination of own actions and the address or workgroup to whom it is supported.

-Time optimization methods.

-Planning. Organization. Realization. Monitoring and assessment. Proposal for improvements.

-Agendas.

-Specific applications.

Department task schedule:

-Organization and corporate image. Functional organizational charts for organizations.

-Activity programming. Application of resources and times.

-Using graph and project control methods.

-Document processing.

-Quality of the secretarial service.

Organization of corporate meetings and events:

-Internal character events.

-External character events.

-Corporate events.

National and international travel and travel organization:

-Travel.

-Schedule of the trip. Travel insurance. Data security.

-Travel agencies.

-Budget.

-Organization of the trip.

-Planning the trip.

-Post-trip documentation.

Pedagogical guidelines.

This professional module contains the necessary training to perform the planning and organization development function of all types of tasks and events of the manager or team to which the service is provided, including as:

-Planning tasks.

-Control and coordination of agendas.

-Department planning, hiring, and travel management and event management procedures.

The professional activities associated with this function apply to:

-The scheduling and control of the daily work of the management or work team to which the service is provided.

The formation of the module contributes to the achievement of the general objectives (a), (c), (d), (m), (o), (p) and (q) of the training cycle, and powers (a), (c), (d), (m), (p) and (q) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

-The analysis of the techniques of motivation and optimization of the labor climate.

-The knowledge and management of programming techniques of times and agendas.

-Evaluation of different planning, management, and control techniques for travel and business events.

Professional module: Advanced information management.

Equivalence in ECTS credits: 7

Code: 0663

Learning results and evaluation criteria.

1. Manages the administrative facets of business projects by administering resources through a specific control application.

Assessment Criteria:

(a) A proposal for the administrative management of a project has been developed according to the objectives that are intended for it.

b) The tasks that must be performed related to the administrative support of the project have been defined.

c) The activities, tasks, and deadlines for the delivery or completion of each of the phases of the projects have been identified.

d) Resources and requirements (times, costs, quality, human resources) have been managed, as well as the risks arising from the project.

e) Each phase of the project has been monitored and reviewed.

f) The organizational structure has been set, assigning the different roles and responsibilities.

g) Reports have been drawn up and submitted to the various stakeholders involved in the project (stakeholders).

2. It elaborates documents, integrating texts, data, images and graphics through the right computer applications.

Assessment Criteria:

a) The type of office application required for the elaboration and presentation of documents has been determined.

b) Specific templates adapted to the type of document to be drawn up have been developed.

c) The appropriate macros have been performed for the automation of repetitive jobs.

d) The appropriate data for document integration has been selected.

e) A combination of the mapping has been performed through the selection of the required data.

f) Web pages have been used to obtain possible graphs, diagrams, or drawings.

g) Appropriate format and presentation documents have been produced.

h) The final work has been presented and published according to the time and form requirements.

3. Develops audiovisual presentations related to business or project management using a digital video treatment application.

Assessment Criteria:

a) The required equipment and equipment has been determined.

b) A dash for audiovisual production has been made.

c) The most common audio and video formats have been described

d) Audio and video clips have been selected and ordered.

e) Digital audio files have been introduced in the computer application.

f) Digital audio and video files have been edited in the computer application.

g) The required titles and labels have been inserted into the computer application.

h) The authoring and generation of the presentation on optical media have been performed.

i) Conversion has been made to other formats eligible for dissemination over the Internet.

4. Performs business and project management tasks using Web 2.0 tools.

Assessment Criteria:

a) Web applications have been used for electronic messaging management.

b) Communications have been made using low-cost telephone and video conferencing web applications.

c) Calendars and commitments calendars have been handled by web applications.

d) Collaborative office applications have been used through web applications.

e) Corporate web pages have been created through the capabilities of web applications.

f) Communications through instant messaging through web applications have been managed.

g) A variety of business efforts have been made through a virtual office web application.

5. Manages documents through a documentary management system.

Assessment Criteria:

a) The elements that make up a documentary management system have been determined: documentary databases, hardware, software, networks, users and administrators.

b) Documents have been scanned through documentary management programs.

c) Documents have been stored, classified, and retrieved, following the parameters set.

d) Custody mechanisms have been established for the documents.

e) Rules have been designed for the document flow between various positions in the organization: workflow.

f) The time and form conditions have been characterized in the distribution of documents.

g) Collaboration mechanisms have been designed to create shared documents: workflow.

h) Document authentication standards have been completed before different instances (public and private).

i) The contribution of the documentary management programmes to the conservation of the environment has been valued.

Duration: 65 hours.

Basic contents:

Managing and administering projects using control applications:

-The project. Concept of "Project Management".

-The organization of the project.

-The project schedule.

-The risk in the projects.

-Project programming: introduction of tasks, relationships between them, resource allocation.

-Project control and control.

-Presentation of results. Reports and charts.

Crafting documents by integrating text, data, images, and graphics:

-The office packages. Integrated use.

-The office work templates.

-Automation of the job. Macros.

-Importing and exporting data to documents.

-Work with charts.

-The Web as a resource source.

-The transfer of the information.

-Review of the final document

-Presentation and publication of the final document.

Elaboration of audio-visual presentations:

-Introduction to digital video.

-The dash.

-Audio and video file formats.

-Digital video editing applications.

-Production of digital video. Authoring on digital disk media.

-Creating videos for Internet dissemination.

Enterprise and project management with Web 2.0 tools:

-Web applications.

-The Web mail.

-Internet telephony and video conferencing applications.

-Calendar and electronic calendar for Internet event handling.

-Collaborative document elaboration.

-Creating web pages.

-Web tools integration: the virtual office on the Internet.

Administering documents using a document management system (SGD):

-Concept of documentary management.

-Elements of a document management system.

-Digital document conversion.

-Processes and control of documentary management.

-Storage of the information.

-Document classification systems in SGD.

-Creating backups.

-Legal aspects of documentary management.

Pedagogical guidelines.

This professional module contains the necessary training to provide students with knowledge for the implementation of a project within a company, as well as the integration of diverse applications of office greater efficiency in these tasks and in others such as communications management.

The project management and management function includes aspects such as:

-Project management as a way to achieve a specific goal within the enterprise.

-The use and integrated application of office-based applications for the presentation of organized and formatted documents.

-Using web applications related to the world of communication and business management.

-Control of a documentary management program as a solution for the organization, file and flow control of documents in the enterprise.

The professional activities associated with this function apply to:

-All areas related to project management support from the concept of tasks, resources, allocation and control of projects, as well as evaluation of results.

-Managing the communications of the manager or directive, department or group of work, through IT tools.

-Presentation of presentations and other business communication tasks of the most diverse types (corporate web pages, results presentations, sales, commercial offer and internal plans, among others), integrating all the technical possibilities, including audiovisual possibilities.

The formation of the module contributes to achieving the general objectives (g) and (k) of the training cycle, and (g) and (k) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

-Creating and managing a project using a computer application.

-Design of workflows and communications in collaborative tasks and assignment and use of computer media for the realization of the same.

-Integration of office applications, incorporating text, images, graphics, and data into the creation of administrative documents for regular use.

-Making multimedia presentations. Use of web tools for the communication and management of the company. Implementation of documentary management programmes.

Professional Module: Address Assistance Project.

Equivalence in ECTS credits: 5

Code: 0664

Learning results and evaluation criteria.

1. Identifies needs of the productive sector, relating them to type projects that can satisfy them.

Assessment Criteria:

a) Companies in the sector have been classified for their organizational characteristics and the type of product or service they offer.

b) Type companies have been characterized, indicating the organizational structure and functions of each department.

c) The most demanding needs have been identified for businesses.

d) The foreseeable business opportunities in the sector have been valued.

e) The type of project required to respond to expected demands has been identified.

f) The specific characteristics required by the project have been determined.

g) Tax, labour and risk prevention obligations and their conditions of application have been determined.

h) Possible grants or grants have been identified for the incorporation of the new production or service technologies being proposed.

i) The work script to be followed for project elaboration has been developed.

2. Designs projects related to the competencies expressed in the title, including and developing the phases that compose it.

Assessment Criteria:

a) Information has been collected regarding the aspects to be addressed in the project.

b) The technical feasibility study of the same has been performed.

c) The phases or parts that make up the project and its content have been identified.

d) The objectives that are intended to be achieved have been established, identifying their scope.

e) The material and personal resources required to perform it have been provided.

f) The corresponding economic budget has been made.

g) Financing needs have been identified for the implementation of the project.

h) The documentation required for your design has been defined and elaborated.

i) The aspects that need to be controlled to ensure the quality of the project have been identified.

3. Schedules project execution, determining the intervention plan and associated documentation.

Assessment Criteria:

a) Activities have been sequenced, ordering them based on implementation needs.

b) The resources and logistics required for each activity have been determined.

c) The permissions and authorization needs to perform the activities have been identified.

(d) The procedures for the performance or performance of the activities have been determined.

e) The risks inherent in the execution have been identified, defining the risk prevention plan and the necessary means and equipment.

f) The allocation of material and human resources and run times has been planned.

g) An economic assessment has been made which gives an answer to the conditions of implementation.

h) The documentation required for the execution has been defined and elaborated.

4. Defines the procedures for monitoring and control in project execution, justifying the selection of variables and instruments used.

Assessment Criteria:

a) The procedure for evaluating activities or interventions has been defined.

b) Quality indicators have been defined to perform the assessment.

c) The procedure for evaluating incidents that may arise during the performance of the activities, their possible solution and registration has been defined.

d) The procedure has been defined to manage potential changes to resources and activities, including the system of logging them.

e) The documentation required for the evaluation of the activities and the project has been defined and elaborated.

f) The procedure for participation in the assessment of users or clients has been established and the specific documents have been prepared.

g) A system has been established to ensure compliance with the project specification, when it exists.

Duration: 25 hours.

Pedagogical guidelines.

This professional module complements the training established for the rest of the professional modules that integrate the title into the context analysis, project design and execution organization functions.

The context analysis function includes the subfunctions of information collection, needs identification, and feasibility study.

The design function of the project aims to establish the general lines to respond to the needs raised, concreting the relevant aspects for its realization. Includes the project definition, intervention planning, and documentation subfunctions.

The execution organization function includes the activities programming, resource management, and intervention monitoring subfunctions.

The professional activities associated with these functions are developed in the administration sector

The formation of the module is related to the overall objectives of the cycle and the professional, personal and social competencies of the title.

The lines of action in the teaching-learning process that enable you to achieve the objectives of the module are related to:

-Running team jobs.

-The responsibility and self-assessment of the work done.

-Autonomy and personal initiative.

-The use of Information and Communication Technologies.

Professional Module: Training and Employment Guidance.

Equivalence in ECTS credits: 5

Code: 0665

Learning results and evaluation criteria.

1. It selects job opportunities, identifying the different insertion possibilities and learning alternatives throughout life.

Assessment Criteria:

a) The importance of lifelong learning has been assessed as a key factor for employability and adaptation to the demands of the production process.

b) Training-professional pathways related to the professional profile of the senior technician have been identified in Assistance to Management.

c) The skills and attitudes required for the professional activity related to the profile of the title have been determined.

d) The main fields of employment and job insertion for the top technician in Assistance to the Directorate have been identified.

e) The techniques used in the job search process have been determined.

f) Self-employment alternatives have been foreseen in the professional sectors related to the title.

g) The assessment of personality, aspirations, attitudes and self-training has been performed for decision-making.

2. Applies team work strategies, valuing their effectiveness and efficiency in achieving the goals of the organization.

Assessment Criteria:

a) The advantages of teamwork in work situations related to the profile of the top technician in Assistance to the Directorate have been valued.

b) Work teams that can be created in a real job situation have been identified.

c) The characteristics of the effective work equipment against the ineffective equipment have been determined.

d) The necessary existence of diversity of roles and opinions assumed by members of a team has been positively valued.

e) The possible existence of conflict between members of a group has been recognized as a characteristic aspect of organizations.

f) The types of conflicts and their sources have been identified.

g) Procedures for conflict resolution have been determined.

3. It exercises rights and meets the obligations arising from industrial relations, recognising them in the different employment contracts.

Assessment Criteria:

a) The basic concepts of the right of work have been identified.

b) The main bodies involved in the relations between employers and workers have been distinguished.

c) The rights and obligations arising from the employment relationship have been determined.

(d) The main modalities of recruitment have been classified, identifying the measures to promote recruitment for certain groups.

e) The measures established by the current legislation for the reconciliation of work and family life have been assessed.

f) The causes and effects of the modification, suspension and extinction of the employment relationship have been identified.

g) The receipt of salaries has been analyzed, identifying the main elements that integrate it.

h) Different collective conflict measures and conflict resolution procedures have been analyzed.

i) The working conditions agreed in a collective agreement applicable to the sector related to the title of Superior Technician in Assistance to the Directorate have been determined.

j) The defining characteristics of new work organization environments have been identified.

4. It determines the protective action of the Social Security system in the face of the various contingencies covered, identifying the different classes of benefits.

Assessment Criteria:

a) The role of Social Security has been valued as an essential pillar for improving the quality of life of citizens.

b) The various contingencies covered by the Social Security system have been listed.

c) Existing regimes have been identified in the Social Security system.

d) The obligations of employer and employee within the Social Security system have been identified.

e) A worker's contribution and the fees for a worker and employer have been identified in a simple case.

f) Social Security system capabilities have been classified, identifying requirements.

g) Possible legal unemployment situations have been determined.

h) The calculation of the duration and amount of a basic contributory level unemployment benefit has been performed.

5. It evaluates the risks arising from its activity, analyzing the working conditions and the risk factors present in its work environment.

Assessment Criteria:

a) The importance of preventive culture has been valued in all areas and activities of the company.

b) Work conditions have been linked to the health of the worker.

c) Risk factors have been classified in the activity and the damage resulting from them.

d) The most common risk situations in the top technician's work environments have been identified in Assistance to the Address.

e) Risk assessment has been determined in the company.

f) Working conditions have been determined with significance for prevention in work environments related to the professional profile of the top technician in Assistance to Management.

g) Types of professional damage have been classified and described, with particular reference to occupational accidents and occupational diseases, related to the professional profile of the higher technician in Assistance to the Address.

6. Participates in the development of a risk prevention plan in a small business, identifying the responsibilities of all the actors involved.

Assessment Criteria:

(a) The principal rights and duties in the field of occupational risk prevention have been determined.

b) The different forms of prevention management in the company have been classified, depending on the different criteria laid down in the regulations on the prevention of occupational risks.

c) Forms of representation of workers in the company in the field of risk prevention have been determined.

d) Public bodies related to the prevention of occupational risks have been identified.

e) The importance of the existence of a preventive plan in the company that includes the sequencing of actions to be carried out in case of an emergency has been assessed.

f) The content of the prevention plan has been defined in a work center related to the professional sector of the higher technician in Assistance to the Directorate.

g) An emergency and evacuation plan for a company in the sector has been planned.

7. Applies prevention and protection measures, analyzing the risk situations in the work environment of the top technician in Assistance to the Directorate.

Assessment Criteria:

(a) The techniques of prevention and individual and collective protection that must be applied in order to avoid damage to their origin and to minimize their consequences should they be unavoidable.

b) The meaning and scope of the different types of security signage has been analyzed.

c) Action protocols have been analyzed in case of emergency.

d) The techniques for the classification of injuries have been identified in case of emergency where there are victims of varying severity.

e) The basic first aid techniques to be applied at the site of the accident have been identified with different types of damage and the composition and use of the kit.

(f) The requirements and conditions for the monitoring of the health of the worker and their importance as a preventive measure have been determined.

Duration: 50 hours.

Basic contents:

Active job search:

-Valuation of the importance of permanent training for the career and professional career of the senior technician in Assistance to the Directorate.

-Analysis of personal interests, skills and motivations for the professional career.

-Identification of the training itineraries related to the higher technician in Assistance to the Directorate.

-Definition and analysis of the professional sector of the top technician in Assistance to the Directorate.

-Job search process in industry companies.

-Learning and employment opportunities in Europe.

-Job search techniques and instruments.

-The decision-making process.

Conflict management and work teams:

-Methods for resolving or deleting the conflict. Assessment of the advantages and disadvantages of teamwork for the effectiveness of the organization.

-Teams in the administration sector according to the functions they perform.

-Participation in the work team.

-Conflict: features, sources, and stages.

Job Contract:

-The right of the job.

-Analysis of the individual labor relationship.

-Work contract modes and procurement promotion measures.

-Rights and duties arising from the employment relationship.

-Modifying, suspending, and extinguishing the work contract.

-Representation of workers.

-Analysis of a collective agreement applicable to the professional scope of the higher technician in Assistance to the Directorate.

-Benefits for workers in new organizations: flexibility and social benefits, among others.

Social Security, Employment and Unemployment:

-Structure of the Social Security system.

-Determination of the principal obligations of employers and workers in the field of social security: affiliation, ups, downs and contributions.

-Unemployment-protected situations.

Professional risk assessment:

-Valuation of the relationship between work and health.

-Risk Factor Analysis.

-Risk assessment in the company as a basic element of preventive activity.

-Risk analysis linked to security conditions.

-Risk analysis linked to environmental conditions.

-Risk analysis linked to ergonomic and psychosocial conditions.

-Specific risks in the administration sector.

-Determination of the possible damage to the health of the worker that can be derived from the identified risk situations.

Planning for risk prevention in the enterprise:

-Rights and duties in the field of occupational risk prevention.

-Managing prevention in the enterprise.

-Public bodies related to the prevention of occupational risks.

-Planning for prevention in the enterprise.

-Emergency and evacuation plans in work environments.

-Making an emergency plan in a company in the sector.

Application of prevention and protection measures in the enterprise:

-Determination of individual and collective prevention and protection measures.

-Action protocol in an emergency situation.

-First aid.

Teaching guidelines.

This professional module contains the necessary training for the student to be able to insert himself and develop his professional career in the sector.

The formation of this module contributes to achieving the general objectives n), o), p), q), s), t), u) and w) of the training cycle, and competencies n), o), p), q), r), s) and u) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

-The management of information sources on the education and labour system, in particular with regard to companies.

-The conduct of guidance and dynamic tests on the personality and the development of social skills.

-Preparation and realization of curriculum vitae (CV) and job interviews.

-Identification of labor regulations affecting workers in the sector, management of the most commonly used contracts, and comprehensive reading of collective agreements of application.

-The fulfillment of salary receipts of different characteristics and other related documents.

-The analysis of the Law on the Prevention of Labor Risks, which allows the evaluation of the risks arising from the activities carried out in its productive sector, and which allows it to collaborate in the definition of a plan of prevention for a small business, as well as in the preparation of the necessary measures for its implementation.

Professional Module: Job Center Training.

Equivalence in ECTS credits: 22

Code: 0667

Learning results and evaluation criteria.

1. Identifies the structure and organization of the company, relating to the type of service it provides.

Assessment Criteria:

a) The organizational structure of the company and the functions of each area of the company have been identified.

b) The structure of the company has been compared to the existing business organizations in the sector.

c) The service characteristics and the type of clients have been related to the development of the business activity.

d) Work procedures have been identified in the development of service delivery.

e) The necessary competencies of human resources have been valued for the optimal development of the activity.

f) The suitability of the most frequent broadcast channels in this activity has been assessed.

2. He applies ethical and work habits in the development of his professional activity, according to the characteristics of the job and with the procedures established in the company.

Assessment Criteria:

a) They have been recognized and justified:

• The necessary personal and temporary availability in the job.

• Personal attitudes (punctuality and empathy, among others) and professionals (order, cleanliness and responsibility, among others) necessary for the job.

• Atitudinal requirements for the prevention of risks in professional activity.

• Atitudinal requirements regarding the quality of the professional activity.

• Attitudes related to the work team itself and to the hierarchies established in the company.

• Attitudes related to the documentation of activities carried out in the field of work.

• The training needs for job insertion and reintegration in the scientific and technical field of the good work of the professional.

b) The rules on the prevention of occupational risks and the fundamental aspects of the Law on the Prevention of Occupational Risks of Application in Professional Activity have been identified.

c) Individual protective equipment has been put in place according to the risks of professional activity and company standards.

d) An attitude of respect to the environment has been maintained in the developed activities.

e) The job or the area corresponding to the development of the activity has been organized, clean and free of obstacles.

f) You have been responsible for the assigned work, interpreting and fulfilling the instructions received.

g) Effective communication has been established with the responsible person in each situation and with team members.

h) It has been coordinated with the rest of the team, communicating the relevant incidents that are presented.

i) The importance of their activity and the need to adapt to changes in tasks has been assessed.

j) You have taken responsibility for the application of the rules and procedures in the development of your work.

3. It elaborates and processes all types of documents and manages communications related to the administrative areas of the company, using means, equipment and control instruments, according to the procedures of the company and the sector.

Assessment Criteria:

a) The communication needs of the different work processes have been detected.

b) Equipment and instruments for the preparation and monitoring of documentation have been identified.

c) The content of the documents and the start of the task to document them according to procedures has been interpreted.

d) Compliance with applicable regulations has been verified.

e) The fulfillment of the purchase request and the requirements set for the requested raw materials have been verified.

f) The style, media, and documentation have been accommodated to the customer or plaintiff instance of the product or service.

g) The aspects related to customer care and quality management have been taken into account.

4. Plans and develops tasks in support of management, working group or project, related to the management of processes in all areas of the company, proposing lines of action and supervising the tasks of the team in charge.

Assessment Criteria:

(a) The needs for action have been deducted from the periodic and non-periodic processes related to the management of processes in all areas of the company or body.

b) Possible coordination needs have been taken into account with the rest of the management team and with other departments.

c) Intermediate documentation and processing procedures have been determined, taking into account the needs of administrative and management processes.

d) Processes have been determined, seeking a rational utilization of material and energy resources.

e) The needs related to the development of the various phases and techniques of support for the management function have been foreseen and determined.

f) Possible correction measures have been determined based on the results obtained.

g) The cost assessments of the different actions of their competence have been characterized and performed to decide or propose to their superiors among several alternatives.

Duration: 220 hours.

Pedagogical guidelines.

This professional module contributes to completing the competencies of this title and the overall objectives of the cycle, both those that have been achieved in the educational center, and those that are difficult to achieve in it.

ANNEX II

Spaces

Forming
-purpose Aula.
Aula administration and management.

ANNEX III A)

Teacher's specialties with teaching assignment in the professional modules of the training cycle of Superior Technician in Assistance to the Directorate

	Module	Teacher Speciality	Body
0647. Managing legal and business documentation.	• Business Administration.	• Secondary Teaching Catedratics. • Secondary Teaching Teachers
0648. Human resources and corporate social responsibility.	• Business Administration.	• Secondary Teaching Catedratics. • Secondary Teaching Teachers
0649. Office automation and information processing.	• Administrative Management Processes.	• Professional Training Technicians
0650. A comprehensive process of business activity.	• Business Administration.	• Secondary Teaching Catedratics. • Secondary Teaching Teachers
0651. Communication and customer support.	• Administrative Management Processes.	• Technical Teachers of Vocational Training
0179. English.	• English.	• Secondary Teaching Catedratics. • Secondary Teaching Teachers
0180. Second foreign language.	• Foreign Language.	• Secondary Teaching Catedraptics. • Teaching Teachers Secondary.
0661. Business protocol.	• Business Administration.	• Secondary Teaching Catedratics. • Teaching Teachers Secondary.
0662. Organization of business events.	• Business Administration.	• Secondary Teaching Catedratics. • Secondary Teaching Teachers
0663. Advanced information management.	• Administrative Management Processes.	• Professional Training Technicians
0664. Management assistance project.	• Administrative Management Processes.	• Professional Training Technicians
	• Business Administration.	• Secondary Teaching Catedratics. • Secondary Teaching Teachers
0665. Job training and guidance.	• Training and Employment Guidance.	• Secondary Teaching Catedratics. • Secondary Teaching Teachers

ANNEX III B)

Equivalent to teaching effects

Body

Speciality
Secondary Teaching Teachers.	• Training and Employment Orientation.	-Diplomacy in Business Sciences. -Diplomate in Labor Relations. - Diploma in Social Work. -Diplomat in Social Education. -Diplomacy in Public Administration and Management
	• Business Administration.	-Diplomat in Business Sciences. -Diplomat in Management and Public Administration

ANNEX III C)

Required to impart the professional modules that make up the title for the centers of private ownership, from other administrations other than the educational one and guidelines for the educational administration

	Modules	Entitled
0649. Office and information processing. 0651. Communication and customer support. 0663. Advanced information management. 0664. Management Assistance Project.	-Licensed, Engineer, Architect, or corresponding degree title, or other equivalent titles. -Diplomat, Engineer Technician, Technical Architect or corresponding degree title, or other equivalent titles.
0647. Management of legal and business documentation. 0648. Human resources and corporate social responsibility. 0650. A comprehensive process of business activity. 0179. English. 0180. Second foreign language. 0661. Business protocol. 0662. Organization of business events. 0664. Management assistance project. 0665. Job training and guidance.	-Licensed, Engineer, Architect or corresponding degree of degree, or other equivalent degrees for teaching purposes

ANNEX IV

Convalidations between professional modules of securities established under the Organic Law 1/1990 (LOGSE) and those established in the title of Superior Technician in Assistance to the Directorate under the Organic Law 2/2006

included in Formative Cycles set in LOGSE 1/1990	Professional Cycle Modules Formative (LOE 2/2006): Address to
Items.	0647. Managing legal and business documentation
data. Elaboration and presentation of documents and information.	0649. Office and information processing
Communication and professional relationships.	0651. Communication and customer support
Organization of the service and secretarial jobs.	0662. Organization of business events
Language (English).	0179. English.
Foreign Language.	0180. Second foreign language
Training in the Higher Technician title at Secretariat.	0667. Training in job centers

ANNEX V A)

Correspondence of the accredited units of competence in accordance with the provisions of Article 8 of the Organic Law of 19 June, with the professional modules for their validation

Accredited Competition Units.	Convalidable Professional Modules.
UC0988_3: Prepare and submit legal and business files and documentation to Organisms and Public Administrations.	0647. Managing legal and business documentation
UC0238_3: Performing administrative support for human resource selection, training, and development tasks. UC0980_2: Perform Human Resources administrative support activities.	0648. Human resources and corporate social responsibility
UC0987_3: Manage the information and file systems on conventional and computer support. UC0986_3: Develop professional documentation and presentations in different formats. UC0233_2: Handle office applications in information and documentation management.	0649. Office automation and information processing
UC0500_3: Manage and control the treasury and its budget. UC0979_2: Perform administrative management treasury.	0650. A comprehensive process of business activity
UC0982_3: Manage and autonomously manage address communications.	0651. Communication and customer support
UC0983_3: Proactively manage management assistance activities in the organization.	0662. Organization of business events
UC0984_3: Communicate in English, with a competent user level, in address assistance activities.	0179. English (*).
UC0985_2: Communicate in a foreign language other than English, with an independent user level, in address assistance activities.	0180. Second foreign language (*)

(*) May be validated in accordance with the provisions of Article 66.4 of Organic Law 2/2006 of 3 May of Education.

ANNEX V B)

Correspondence of professional modules with the competency units for their accreditation

Outmatched Professional Modules

Accreditable Competition
0647. Managing legal and business documentation.	UC0988_3: Preparing and submitting legal and business files and documentation to Organisms and Public Administrations
0648. Human resources and corporate social responsibility.	UC0238_3: Performing administrative support for human resources selection, training and development tasks. UC0980_2: Perform Human Resources administrative support activities
0649. Office automation and information processing.	UC0987_3: Manage the information and file systems on conventional and computer support. UC0986_3: Elaborate professional documentation and presentations in different formats. UC0233_2: Managing office applications in information and documentation management
0650. A comprehensive process of business activity.	UC0500_3: Manage and control your treasury and your budget. UC0979_2: Perform administrative management treasury
0651. Communication and customer support.	UC0982_3: Manage and autonomously manage address communications
0662. Organization of business events.	UC0983_3: Proactively manage management assistance activities in the organization.
0179. English.	UC0984_3: Communicate in English, with a competent user level, in the address assistance activities
0180. Second foreign language.	UC0985_2: Communicate in a foreign language other than English, with an independent user level, in the management assistance activities