Law 56/2003, of 16 December, of Employment, establishes, in its article 3, that it corresponds to the Government, on a proposal of the current Ministry of Labour and Immigration, and prior report of this Ministry to the Sectoral Conference of Employment and Industrial Affairs, the elaboration and approval of the regulatory provisions in relation to, among others, occupational and continuing vocational training in the State field, as well as the development of such management.

Article 26.1 of Law 56/2003 of 16 December 2003, following the amendment by Royal Decree-Law 3/2011 of 18 February 2011 of urgent measures for the improvement of employability and reform of policies In the field of employment, it is concerned with the vocational training subsystem for employment, in which, since the entry into force of Royal Decree 395/2007 of 23 March, which regulates it, the arrangements for vocational training in the field of employment have been integrated labour-training and continuing training. This subsystem, according to the legal provisions laid down in the Organic Law of the European Communities, of Qualifications and Vocational Training, will be carried out in the framework of the National System of Qualifications and Vocational Training. of the National Employment System.

For its part, the Organic Law of June 19, the Organic Law of 19, understands the National System of Qualifications and Vocational Training as the set of instruments and actions necessary to promote and develop the integration of offers of vocational training and the assessment and accreditation of professional skills. The main instruments of this System are the National Catalogue of Professional Qualifications and the procedure for recognition, evaluation, accreditation and registration of the same. Article 8 of the Organic Law of 19 June provides that certificates of professional competence prove the professional qualifications of those who have obtained them and that they will be issued by the competent administration, with a view to official and valid throughout the national territory. In addition, Article 10.1 indicates that the General Administration of the State, in accordance with the provisions of Article 149.1.30. and 7. of the Constitution and after consulting the General Council of Vocational Training, shall determine the qualifications and certificates of professionalism, which shall constitute the offers of vocational training referred to in the National Catalogue of Professional Qualifications.

The National Catalogue of Professional Qualifications, according to Article 3.3 of Royal Decree 1128/2003, of 5 September, which regulates the National Catalogue of Professional Qualifications, in the wording given to it By Royal Decree 1416/2005 of 25 November, it is the basis for drawing up the training offer leading to the acquisition of vocational training qualifications and certificates of professionalism and the modular and cumulative training offer. associated with a competition unit, as well as other training offers adapted to collectives with specific needs. In accordance with Article 8.5 of the same royal decree, the training offer of certificates of professionalism shall be in accordance with the minimum quality indicators and requirements which guarantee the fundamental aspects of a system. training, to be established by mutual agreement between the educational and labour administrations, after consultation of the General Council for Vocational Training.

Royal Decree 34/2008 of 18 January, governing certificates of professionalism as amended by Royal Decree 1675/2010 of 10 December 2010, defines the structure and content of certificates of professionalism, from the National Catalogue of Professional Qualifications and the guidelines laid down by the European Union, and it is established that the State Employment Public Service, with the collaboration of the National Focal Points, will develop and update the certificates of professionalism, which will be approved by royal decree.

On the other hand, in the new wording of article 11.2 of the recast text of the Law of the Workers ' Statute, introduced by Royal Decree-Law 10/2011 of 26 August, of urgent measures for the promotion of employment Young people, the promotion of stability in employment and the maintenance of the programme of vocational retraining of people who wear out their unemployment protection, the new contract for training and apprenticeship is regulated in which it is establishes that the qualification or professional competence acquired through this new figure The contract shall be accredited through, inter alia, the certificate of professionalism or the cumulative partial certification.

In this regulatory framework it is appropriate for the Government to establish five certificates of professionalism of the professional family Sociocultural Services and the Community of the professional areas of Cultural and Recreational Activities, Training and Education, and Social Care, which will be incorporated into the National Directory of certificates of professionalism by levels of professional qualification, taking into account the professional competence required by productive activities, such as is set out in Article 4.4 and in Annex II to Royal Decree 1128/2003, Cited above.

With the entry into force of this royal decree, the new certificate of professionalism of "Teaching of vocational training for employment", which in the same is established, replaces the certificate of professional occupation Occupational trainer, established in Royal Decree 1646/1997 of 31 October, which is consequently repealed.

In the process of drawing up this royal decree has issued report the General Council of Vocational Training, the General Council of the National Employment System and has been informed the Sectoral Conference of Employment and Labor.

In its virtue, on the proposal of the Minister of Labour and Immigration and after deliberation of the Council of Ministers at its meeting on 18 November 2011,

DISPONGO:

Article 1. Object and scope of application.

This royal decree aims to establish five certificates of professionalism of the professional family sociocultural services and to the community that are included in the National Directory of certificates of professionalism, regulated by Royal Decree 34/2008 of 18 January, governing certificates of professionalism, as amended by Royal Decree 1675/2010 of 10 December 2010.

Such certificates of professionalism are official and valid throughout the national territory and do not constitute a regulation of professional practice.

Article 2. Certificates of professionalism that are established.

The certificates of professionalism that are established correspond to the professional family, socio-cultural services and the community, and are the ones listed below, the specifications of which are described in the annexes that are indicate:

Professional Family: Sociocultural Services and the Community.

Annex I. Management of Teleassistance Calls-Level 2.

Annex II. Management and coordination of children's and youth educational free time activities-Level 3.

Annex III. Dynamization, programming and development of cultural actions-Level 3.

Annex IV. Teaching of vocational training for employment-Level 3.

Annex V. Library services station-Level 3.

Article 3. Structure and content.

The content of each professionalism certificate responds to the structure set out in the following sections:

(a) In paragraph I: Identification of the certificate of professionalism

(b) In paragraph II: Professional profile of the certificate of professionalism

(c) In paragraph III: Training of the certificate of professionalism

(d) In paragraph IV: Prescriptions of trainers

e) In paragraph V: Minimum requirements for spaces, facilities and equipment

Article 4. Requirements for access to the training of certificates of professionalism.

1. The competent labour administration shall be responsible for verifying that the trainees have the training and professional qualifications to take advantage of the training in accordance with the terms set out in

following paragraphs.

2. In order to qualify for the training of the training modules for certificates of professionalism in vocational qualification levels 2 and 3, students must meet one of the following requirements:

a) Be in possession of the Graduate Degree in Secondary Education Required for Level 2 or Bachelor's degree for Level 3.

b) Be in possession of a certificate of professionalism of the same level of the module or training modules and/or the certificate of professionalism to which you wish to access.

(c) Be in possession of a level 1 certificate of professionalism of the same family and professional area for level 2 or of a level 2 professionalism certificate of the same family and professional area for level 3.

d) Meet the academic requirement of access to mid-grade training cycles for level 2 or higher grade level 3, or have exceeded the corresponding access tests regulated by the administrations education.

e) Having passed the university access test for over 25 years and/or 45 years.

f) Having sufficient training or professional knowledge to enable training to be used.

Article 5. Trainers.

1. The requirements on training and professional experience for the delivery of certificates of professionalism are those set out in paragraph IV of each certificate of professionalism and must be complied with both in person and in person. distance.

2. In accordance with Article 13.3 of Royal Decree 34/2008 of 18 January, they may be recruited as experts for the provision of certain training modules specified in paragraph IV of each of the Annexes to the certificates of professionalism, qualified professionals with professional experience in the field of the unit of competence to which the module is associated.

3. In order to prove the required teaching competence, the trainer or expert must be in possession of the certificate of professionalism of occupational trainer or equivalent training in didactic training methodology for adults.

The requirement set out in the preceding paragraph will be exempt:

(a) Those who are in possession of the official university degrees of graduate in Pedagogy, Psychopedagogy or Master in any of their specialties, of a graduate degree in the field of the Psychology or Pedagogy, or an official postgraduate degree in the fields mentioned above.

b) Those who hold an official university degree other than those referred to in the preceding paragraph and who are also in possession of the Certificate of Pedagogical Aptitude or Professional Specialization Didactics and the Certificate of Pedagogical Qualification. In addition, the holders of the Master's Master's degree for the exercise of the regulated Professions of the compulsory secondary education and the secondary school, vocational training and the official schools of the Languages.

(c) Those who credit a proven teaching experience of at least 600 hours in the last seven years in vocational training for employment or the education system.

4. Trainers who provide distance training must have training and experience in this mode, in the use of information and communication technologies, as well as to meet the specific requirements set out for each of them. certificate of professionalism. To this end, the competent authorities shall develop specific programmes and actions for the training of these trainers.

Article 6. Contracts for training and learning.

The training inherent in contracts for training and apprenticeship shall be carried out, on the basis of alternance with paid employment, in the terms laid down in the regulatory development referred to in the Article 11.2 (d) of the recast of the Law of the Workers ' Statute, as drafted by Royal Decree-Law 10/2011 of 26 August, of urgent measures for the promotion of the employment of young people, the promotion of stability in employment and the maintenance of the programme for the retraining of people who have exhausted their unemployment protection.

Article 7. Distance learning.

1. Where the training module includes distance learning, it shall be carried out with didactic supports authorised by the competent labour administration to enable a system-based learning process for the participant to be met by the accessibility and design requirements for all and will necessarily be complemented with tutorial assistance.

2. Training modules which, in their entirety, are developed at a distance will require at least one final test of an in-person nature.

Article 8. Centers authorized for your partition.

1. Training centres and institutions which provide training leading to a certificate of professionalism must comply with the requirements of trainers and the minimum requirements for spaces, facilities and equipment. established in each of the training modules which constitute the certificate of professionalism.

2. The training inherent in the contracts for training and apprenticeship carried out under the scheme of alternance with paid employment shall be provided in the training centres of the network referred to in the fifth supplementary provision of the Organic Law of June 19, of the Qualifications and Vocational Training, previously recognized by the National Employment System.

Article 9. Correspondence with vocational training qualifications.

The accreditation of the units of competence obtained through the improvement of the professional modules of the vocational training qualifications will provide the effects of exemption from the module or training modules of the certificates of professionalism associated with those competition units set out in this royal decree.

Additional disposition first. Level of the certificate of professionalism in the European Qualifications Framework.

Once the relationship between the national qualifications framework and the European qualifications framework is established, the corresponding level of professionalism certificates set out in this royal decree will be determined. within the European Qualifications Framework.

Additional provision second. Equivalences with previous professionalism certificates.

The equivalence to all effects of the following certificate of professionalism is declared:

Certificate of professionalism to be repealed

Equivalent certificate of professionalism
Royal Decree Royal Decree 1646/1997 of 31 October establishing the certificate of professionalism of the Occupational Training occupation.	Teaching of training professional for employment

First transient disposition. Contracts for training in force.

The theoretical training of contracts for training agreed prior to the entry into force of Royal Decree-Law 10/2011 of 26 August, of urgent measures for the promotion of the employment of young people, the promotion of (a) stability in employment and the maintenance of the programme of vocational retraining of persons who have exhausted their unemployment protection shall be governed by the laws or regulations in force on the date on which they were concluded.

Second transient disposition. Modification of training plans and training actions.

In the training plans and in the training actions that are already approved, pursuant to Order TAS 718/2008, of 7 March, for which the Royal Decree 395/2007, of 23 March, which regulates the subsystem of the vocational training for employment, in the field of supply training and laying down the regulatory basis for the granting of public subsidies for their financing, on the date of entry into force of this royal decree, which include: training associated with the certificate of professionalism which is now being repealed, such training may be replaced which is associated with the new certificate of professionalism declared equivalent in the second additional provision, subject to the authorization of the Administration which approved it and provided that the requirements of the trainers and the minimum requirements for spaces, facilities and equipment set out in the certificate.

Transitional provision third. Low in the Specialty File.

The specialty corresponding to the certificate of professionalism repealed will cause low in the file of specialties from the nine months after the entry into force of this royal decree. During this period, this certificate shall remain valid for the purposes specified in this royal decree. In any event, the training actions linked to this certificate must be initiated before the end of the nine-month period.

Transitional disposition fourth. Request for the issue of the repealed certificates of professionalism.

1. Persons who, as provided for in the first transitional provision of Royal Decree 34/2008 of 18 January, have completed with a positive assessment the training associated with the certificate of professionalism which is hereby repealed, during the period of the same, they shall have a period of five years to request their expedition, to count from the entry into force of the present royal decree.

2. They may also apply for the issue within five years of completion with a positive assessment of the training of such a certificate of professionalism:

a) People who, having taken part of that formation during the actual decree that is now repealed, complete the same after their repeal.

b) Persons who undertake the training of this certificate of professionalism under the training plans and the training actions that are already approved at the date of entry into force of this royal decree, under the Order CAS 718/2008, dated March 7.

Transient disposition fifth. Provisional accreditation of centres.

The training centres which at the entry into force of this royal decree were included in the registers of the competent and approved administrations to provide training in the field of training corresponding to the Certificate of professionalism, which is now repealed, will be considered as provisional accredited for the purposes of the imparting of the training action linked to the certificate of professionalism established in this royal decree and declared equivalent in the second additional provision, subject to the authorisation of the competent authority . This accreditation will have effect for one year from the entry into force of this royal decree and until the finalisation, if any, of the approved training action. After this period, in order to be able to provide training aimed at obtaining the certificate of professionalism established in this royal decree, the training centres must ask the competent authorities for their accreditation, which must comply with the requirements laid down in the certificate.

Single repeal provision. Regulatory repeal.

Royal Decree 1646/1997, dated October 31, is hereby repealed, establishing the certificate of professionalism of the occupational training occupation.

Final disposition first. Competence title.

This royal decree is dictated by the powers conferred on the State in Article 149.1.1., 7. and 30. of the Spanish Constitution, which attributes to the State exclusive competence for the regulation of the basic conditions guaranteeing the equality of all Spaniards in the exercise of rights and in the fulfilment of constitutional duties; labour law; and the regulation of conditions for obtaining, issuing and approving of academic and professional qualifications and basic standards for the development of Article 27 of the Constitution, in order to ensure compliance with the obligations of the public authorities in this field.

Final disposition second. Regulatory development.

The Minister of Labor and Immigration is authorized to dictate how many provisions are necessary for the development of this royal decree.

Final disposition third. Entry into force.

This royal decree will enter into force on the day following its publication in the "Official State Gazette".

Given in Madrid, on November 18, 2011.

JOHN CARLOS R.

The Minister of Labor and Immigration,

VALERIAN GOMEZ SANCHEZ

ANNEX I

I. IDENTIFICATION OF THE CERTIFICATE OF PROFESSIONALISM

Naming: Remote call management

Code: SSCG0111

Professional Family: Sociocultural Services and the Community

Professional Area: Social Care

Professional qualification level: 2

Professional reference qualification:

SSC443_2: Teleassistance call management (RD 1096/2011, July 22)

Relationship of competency units that configure the certificate of professionalism:

UC1423_2: Understand and manage incoming calls from the tele-assistance service.

UC1424_2: Issue and manage outbound calls from the tele-assistance service.

UC1425_2: Handle the tools, techniques, and skills to provide the teleassistance service.

General competition:

Receive, issue and manage calls to provide the service of teleassistance, managing telematic tools, telephone care techniques and psychosocial and teamwork skills, responding to the needs and demands of users and by mobilising the necessary resources in their case, ensuring at all times the quality of the service, the personalised treatment and the confidentiality of the information.

Professional Environment:

Professional scope:

Develops its professional activity in the public and private sphere, as an employed person, in any organization that has the Center for Care for the provision of teleassistance services, under the supervision of the professional higher level competent. The principles of universal accessibility are applied in the development of professional activity in accordance with current legislation.

Productive Sectors:

It is located in the social and social services sector, in the following productive activities: reception, issuance and management of calls, administrative and documentary management, coordination and mobilization of personal resources, social, health and emergency.

Relevant Occupations and Jobs:

Teleoperator/a teleport.

Operator/to teleport.

Requirements required for professional exercise:

Being in possession of the accreditation established by the Competent Administration

Duration of the associated training: 310 hours

Relationship of training modules and training units:

MF1423_2: Attention and management of incoming calls in a tele-assistance service. (90 hours)

MF1424_2: Emission and outgoing call management in a teleassist service. (60 hours)

MF1425_2: Management of tools, techniques, and skills for the provision of a tele-assistance service. (80 hours)

MP0416 Non-work professional practice module: Remote call management (80 hours)

II. PROFESSIONAL PROFILE OF THE CERTIFICATE OF PROFESSIONALISM

Competition Unit 1

Naming: ATTENDING AND MANAGING INCOMING TELE-ASSISTANCE SERVICE CALLS

Level: 2

Code: UC1423_2

Professional realizations and realization criteria

RP1: To tender the first call to the tele-assistance service to verify and, if necessary, complete the data in the file, ensuring the operation of the system and the accuracy of the data.

CR1.1 The first call is identified to verify the high in the tele-assistance service and the data of the user in the case, making the changes in this case, if necessary.

CR1.2 The presentation of the service and the professional is done, following the established protocol, to welcome and remember the benefits that it has and commitments acquired.

CR1.3 The operation of the terminal and auxiliary devices is taught to the user by checking that the components respond, to ensure communication between the home and the power station.

CR1.4 Data is checked to incorporate those not listed in the case, modifying the errors.

CR1.5 Agendas are scheduled to schedule tracking, reminders, and congratulations, following the established protocol.

RP2: Manage incoming calls by following the established protocol and acting guidelines, both from users as well as those produced automatically by the tele-assistance system, valuing the the situation and the demand made to carry out the necessary actions and, where appropriate, to mobilise resources that are needed.

CR2.1 The line by which the call comes in is identified, and selects, if appropriate, following the protocol and action guidelines established to begin communication with the user.

CR2.2 User information (case, tab, among others) in the IT application is opened, identifying the data required according to protocol, to perform the presentation to it in a personalized way.

CR2.3 User demand and automatic system calls (technical communications, inactivity, system activation, among others) are managed, assessing the situation to perform the actions necessary, and where appropriate, to mobilise the resources required in accordance with the established protocols and guidelines and the levels of action in the event of emergencies defined in the service.

CR2.4 The telephone calls of the user external to the tele-care system are addressed, leaving constancy of the same and following the established protocol, in order to respond to the demands of the people users.

CR2.5 The user's farewell is performed, when their demand has been managed, to close the call.

RP3: Perform the administrative and documentary management of information about the calls addressed by coding, where appropriate, the actions and/or observations made to carry out the monitoring of the interventions.

CR3.1 Service information and actions are recorded and encoded, if any, in the IT application according to established protocols.

CR3.2 Tracking agendas are scheduled and recorded, in cases that are required, applying the corresponding guidelines and protocol.

CR3.3 The actions are recorded in the corresponding section of the user's case file to generate the history of actions that facilitate subsequent personalized attention.

CR3.4 The actions to system activations are recorded in the corresponding section of the tele-assistance computing application to ensure the operation of the service.

CR3.5 The report of the performance is written, transferring it to the competent professional of higher level, to allow its use in those cases that require it.

Professional Context

Production media

Hardware and Teleassistance Software. Telephone communication equipment

Products and results

First contact after the high user of the user in the tele-assistance service established. Updated dossiers for users. Scheduling of agendas. Incoming calls managed. Resources mobilised. Administrative and documentary management. Performance protocols applied

Information used or generated

Action protocols. File of users. Verbal communication during calls. Report on action. Protocols for action. Manuals and work guides. Current regulations.

Competition Unit 2

Naming: ISSUE AND MANAGE OUTBOUND CALLS FROM THE TELEASSISTANCE SERVICE

Level: 2

Code: UC1424_2

Professional realizations and realization criteria

RP1: Organize daily calls based on the number and type of calls to fulfill the commitments you have made.

CR1.1 The list of calendars to be performed is located in the computer application daily and by work shift to coordinate the execution of them.

CR1.2 The different types of calendars are identified for the management of those that have been assigned to you.

CR1.3 Calls are scheduled according to the order of priority based on the protocols to meet the deadlines set with the user.

RP2: Issue calls to users, maintaining regular contact and fostering trust in the service of teleassistance, to prevent situations of risk.

CR2.1 The calendar call is selected in the computer application by applying the established protocol to begin communication with the user.

CR2.2 User data is identified for the operator to perform the presentation in a custom manner.

CR2.3 The conversation is established by applying the protocol according to the objective of each type of agenda (follow-up, reminder, medication, congratulations, techniques, among others), to obtain information from the user or from the operation of the system.

CR2.4 Farewell is performed by applying the protocol to end the communication between the tele-assistance station and the user's home address.

RP3: Manage the information of the calls issued, detecting new needs of the user and the service person, to ensure the delivery of the same.

CR3.1 The user's case file is retrieved in the computer application to code for what happened in the telephone communication.

CR3.2 The information obtained in the phone call is completed in the computer application to update the history of the case.

CR3.3 The call report is written in writing, in cases requiring intervention from other departments, transferring it to the competent professional to allow for further use.

CR3.4 The case is closed when the user's demand has been met, to finish the performance.

Professional Context

Production media

Hardware and Teleassistance Software. Telephone communication equipment.

Products and results

Organized workday calls. Calls issued from the tele-assistance service. Information for the managed issued calls.

Information used or generated

Action protocols. File of users. Verbal communication during calls. Report on action. Agendas. Protocols for action. Manuals and work guides. Current regulations.

Competition Unit 3

Naming: MANAGING TOOLS, TECHNIQUES, AND SKILLS TO DELIVER THE TELEASSISTANCE SERVICE

Level: 2

Code: UC1425_2

Professional realizations and realization criteria

RP1: Pay attention to the demands of users of the tele-assistance service by managing the telematics tools that enable the communication and management of calls.

CR1 .2 Teleassistance software is used in the management and attention of demands (such as alarms and agendas) of users, for response.

RP2: Facilitate communication with users and organizations related to the mobilization of resources, using communicative techniques to promote the provision of service, considering the protocols, regulations and good professional practice.

CR2 .2 The opinion of the user is collected to facilitate proposals and alternatives if necessary, ensuring that the final decision is yours.

RP3: Face the crisis situations generated in the teleassistance service using psychosocial skills to enable telephone attention.

CR3 .1 Critical situations are addressed by applying the acting protocol to ensure a quick and effective response to the user.

CR3 .2 Stress control techniques are used to deal with crisis situations by ensuring the proper functioning of the service and the emotional state of the professional.

RP4: Facilitate the provision of the teleassistance service by managing teamwork skills, to encourage horizontal and vertical communication in the same.

CR4 .1 Cooperation with the team is encouraged to respond to the user using the experience and support of all.

CR4 .2 The physical space is maintained to facilitate the performance of the next shift job.

CR4 .5 The incidences of the work shift are recorded for subsequent verification and follow up if necessary, by the next shift, carrying out a coordinated action.

Professional Context

Production media

Hardware and Teleassistance Software. Telephone communication equipment.

Products and results

Telematic tools managed for call management. Telephone communication techniques used. Managed team work skills. Psychosocial skills applied in crisis situations in the service.

Information used or generated

Action protocols. File of users. Verbal communication. Report on action. Minutes of meetings. Protocols for action. Manuals and work guides. Current regulations.

III. TRAINING OF THE CERTIFICATE OF PROFESSIONALISM

FORMATIVE MODULE 1

Naming: ATTENTION AND MANAGEMENT OF INCOMING CALLS IN A TELE-ASSISTANCE SERVICE

Code: MF1423_2

Professional qualification level: 2

Associated with the Competition Unit:

UC1423_2: Understand and manage incoming calls from the tele-assistance service.

Duration: 90 hours

Assessment Capabilities and Criteria

C1: Set the process of attention of the first call to a tele-assistance service indicating how to verify the operation of the equipment and the accuracy of the data in the case.

CE1.1 Indicate how to confirm the high of a user in a teleassist service by explaining the need to check their case data.

CE1.2 Explain how to modify data in the case of a user during the attention of the first call.

CE1.3 Identify the types and main characteristics of user users who can access the teleassistance service.

CE1.4 Recognize welcome protocols to a teleassist service by explaining how to apply them.

CE1.5 Analyze the terminal instruction manual and auxiliary devices used by the user.

CE1.6 In a process of presenting a user of the teleassistance service:

-Apply the welcome protocol according to its characteristics.

-Remember the capabilities of the user and the commitments you have acquired.

-Transmit clear and accurate information about the operation of the terminal and auxiliary devices to the user, making the basic indications.

-Identify key data in a case to check with the help of the user and/or technical staff.

-Enter the modified data into the tele-assistance computing application to update the case information.

CE1.7 In a follow-up planning process, reminders and congratulations to users:

-Recognize existing calendar types by explaining their features and functionality.

-Schedule the calendars of the user by applying the established protocol.

C2: Apply processes to manage incoming calls in a tele-assistance service so that the response to the situation and characteristics of the demands is adapted and the resources are mobilized in each case.

CE2.1 Identify the components and features of the operator's telematics tools that enable you to capture the call.

CE2.2 Analyze protocols and acting guidelines to initiate a telephone communication and start the conversation with a user indicating how to identify and select calls.

CE2.3 In a process of handling the computer application, obtain the necessary data to perform the presentation.

CE2.4 In a process of communicating with users, applying communication techniques to engage in personalized conversations with users.

CE2.5 Identify resources, and their criteria for mobilization, for the attention of users, relating them to protocols and levels of action in the face of emergencies.

CE2.6 Describe protocols and acting guidelines to address a telephone communication from an external call to the teleassistance system.

CE2.7 Define the send-off protocol when a user's demand for a teleassistance service is settled.

CE2.8 In an input process of a call:

-Apply the established protocol for the beginning of communication with the user.

-Apply a custom deal with the user.

-Apply the call attention protocol not from the tele-assistance devices.

-Apply the protocol set for resource mobilization.

-Identify the level of emergency action.

C3: Apply administrative and documentary management techniques by setting schedule schedules for tracking.

CE3.1 Identify the types of information to register and the different codes to assign.

CE3.2 Explain how to code calls serviced using the computer system.

CE3.3 In a process of recording and coding a call and its performance:

-Identify the type of call by applying your code.

-Apply the codes of the performed actions.

-Register the relevant aspects of the conversation and actions.

CE3.4 Identify the cases in which to schedule and record tracking calendar.

CE3.5 In a Hold Tracking Process:

-Apply how to make follow-up calls associated with incoming calls.

-Register the information for a follow-up call in the case of a user person.

-Schedule an agenda.

CE3.6 Recognize in the IT application the sections for recording information in a way that ensures the operation of the service.

CE3.7 Set the relevant information for the elaboration of a report using the file and call history of a user.

CE3.8 In a scenario of managing a call, prepare a report according to a given situation.

Contents

1. User attention on the first call for teleassistance.

-Tipologia and characteristics of people using teleassistance:

-Older.

-People with disabilities.

-Women victims of abuse.

-Tipologia and characteristics of people excluded from the tele-care service:

-People with severe mental illness.

-People with hearing and oral expression impairments

-Types, specifications, and use of the auxiliary devices and terminals as well as a description of the instruction manual.

-High processing on a tele-assistance service:

-The call identification protocol in the computing application.

-Application of the corresponding welcome protocol: Types.

-Information to be transmitted to the user: benefits and commitments acquired and operation of the terminal and/or device installed.

-Data modification protocols in the computing application after the first call to the service is addressed:

-Data update specifications: modify dates and activate the service

-Calendar generation process: familiarization, team tracking, greeting and follow-up agenda.

-Agendas classification process:

-Greeting calendar.

-Familiarisation tests.

-Tracking.

-Medication.

-Request pending data.

-Medical review.

-Hospital High.

-Track technical incident.

-End of absence calendar.

-Track case/team.

-Company.

-Schedule of Agendas.

2. Management of incoming calls in tele-assistance and resource mobilization services.

-Characteristics, identification, description of the components of the telematics tools.

-Communication techniques with users:

-Communication types.

-Effective communication techniques: Active and technical listening to listen better.

-Treatment of the call.

-Alarm tipologies.

-By terminal click.

-By activating a peripheral device.

-Incoming call tipologies:

-Request for help: For social, health, crisis of loneliness and distress, to speak a while, ask for information from the system and/or resources ...

-Data communication: Averations/failures, absences and returns, greeting ...

-User tracking and system control: First connection, tests familiarizing, tracking the user from the center ...

-Action types and resources.

-Intervention only from the spotlight.

-Mobilizing company resources.

-Mobilizing resources outside the enterprise

-Mobilize user's own resources.

-Treatment procedures for calls based on performance levels.

-Level 1: Verbal attention.

-Level 2: Verbal attention and resource mobilization.

-Level 3: Followers and Personal Attention: Calendar, Reminders, and Periodic Update.

-Take Action Protocols:

-Starting communication with the user.

-For informational communications.

-Before emergencies.

-Off and close after the requested demand is fixed.

-In front of an external call to the tele-assistance system.

-Before preventive and corrective maintenance.

3. Administrative and documentary management techniques for the establishment of schedule schedules and for their follow-up.

-Selected information selection protocols in an incoming call.

-Types of information.

-Tracking Call Typology.

-Managing the case in the computer application.

-Appliances and records that compose it.

-Computer application codes.

-Coding techniques for the actions and observations of an intervention

-Schedule process of the tracking agenda.

-Cases in which you program.

-Programming techniques.

-Procedure for drawing up the Take Action report.

-Report types.

-Elements that compose it.

-Techniques for reporting.

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

FORMATIVE MODULE 2

NAMING: ISSUING AND MANAGING OUTBOUND CALLS IN A TELEASSISTANCE SERVICE

Code: MF1424_2

Professional qualification level: 2

Associated with the Competition Unit:

UC1424_2: Issue and manage outgoing tele-assistance service calls

Duration: 60 hours

Assessment Capabilities and Criteria

C1: Organize a workday based on possible daily calls to be made from a tele-assistance service based on the number, type, and priority.

CE1.1 Indicate how access to tele-assistance services can be accessed to locate a list of calendars.

CE1.2 Identify the types of calendars by explaining how to manage them.

CE1.3 Explain how to schedule outgoing calls based on the number, type, and priority according to a protocol.

CE1.4 In a process of organizing the activity to be performed on a workday:

-Select from the list the calendars to be made during the work shift.

-Set the order of priority based on the protocol by planning the activity marked by the commitments acquired.

C2: Apply outgoing call-making processes that encourage periodic contact and foster trust in the teleassistance service.

CE2.1 Recognize outbound call realization protocols by identifying the way they start, develop, and end.

CE2.2 Explain the communication guidelines based on the type of people using the tele-assistance service.

CE2.3 Describe forms of conversation and duration of calls by relating them to the purpose of these and the situations that arise.

CE2.4 In a call-making process from the tele-assistance service:

-Start the conversation by setting a custom communication.

-Make calls by applying the protocol as a follow-up, reminder, medication, greeting, or system-wide agenda.

-Perform the farewell by applying the protocol to end the communication.

C3: Apply call information management techniques issued to ensure the provision of the tele-assistance service indicating how to report.

CE3.1 Identify susceptible cases of report processing by identifying the realization process.

CE3.2 Describe the types of tele-assistance service reports by submitting information, structure, writing, and presentation.

CE3.3 In an issued call information record process:

-Retrieve the user's case file in the computer application.

-Encode in the computer application what happened during the telephone conversation.

-Meet the information requested in the computer application.

-Update the history in the user's case file.

-Compose the report, if necessary, after the action with the user

-Perform the closure of the case after the action.

Contents

1. Organisation of the working day in teleworking services.

-Localization of the Agendas in the computer application: Ready.

-Systems for identifying and managing agendas.

-Methodology for the planning of daily calls:

-Identification of the reference operator.

-Organization of calls based on the number, type, and priority according to a protocol.

-Protocols and guidelines for action.

2. Issuing calls on tele-assistance services.

-Protocols for making outgoing calls.

-Communication Guidelines according to the calendar type:

-Presentation types.

-Types and duration of the conversation.

-Methods to direct the conversation.

-Farewell types.

3. Management of call information issued in remote support services.

-Techniques and procedure for recording information in the case of the user: Codification.

-Casuistics that requires the elaboration of a report.

-Report types.

-Systematic for the elaboration of a report:

-Collecting the information needed to prepare the report

-Structuring the report

-Report redaction

-Presentation of the report to the competent professional.

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

FORMATIVE MODULE 3

Denomination: HANDLING OF TOOLS, TECHNIQUES, AND SKILLS FOR THE DELIVERY OF A TELEASSISTANCE SERVICE

Code: MF1425_2

Professional qualification level: 2

Associated with the Competition Unit:

UC1425_2: Handle tools, techniques, and skills to deliver the teleassistance service

Duration: 80 hours

Assessment Capabilities and Criteria

C1: Handle computer applications of the teleassistance service that allow communication with the user and the management of their demands.

CE1.1 Indicate how to start the work shift from using the personal password.

CE1.2 Indicate the importance of the confidentiality of the personal password in the service operative to identify the worker by ensuring the inaccessibility to the personal data recorded in the computer application by unauthorized personnel.

CE1.3 Explain how to respond to the alarms and agendas of teleassistance using different tele-assistance software.

CE1.4 Recognize how to ensure communication with the user when they are manipulated and regulating the telematics tools.

CE1.5 Identify the most common incidences and contingencies that may arise in the use of the telematics tools indicating the protocol and action to follow.

CE1.6 Recognizes how to prevent the health risks of each professional and work team by applying hygiene, ergonomics and communication standards.

CE1.7 Explain how to transmit incidents and failures by indicating the hierarchical communication order.

CE1.8 In a telematic tools management process in a teleassist service:

-Start the work shift through the personal record in the software and teleassistance system having access to the data in the user's case file.

-Handle the telematics tools by following the protocols.

-Ensure communication with the user by manipulating the telematics tools.

-Prevent health risks by applying hygiene, ergonomics and communication standards.

-Transmit the top-level competent professional any incident or failure.

C2: Apply telephone communication techniques to users and organizations related to resource mobilization.

CE2.1 Identify active listening and information transmission skills by linking them to different situations that can be raised in a tele-assistance service.

CE2.2 Recognize how to obtain the opinion of the user by ensuring respect for their final decision.

CE2.3 Explain the importance of preserving the right to privacy of the user so that the confidentiality of the information is maintained.

CE2.4 Identify protocols, regulations, and good professional practices applicable to a tele-assistance service.

CE2.5 In a process of using telephone communication techniques with users and organizations related to resource mobilization:

-Employ active listening and information transmission skills using techniques that match each situation.

-Facilitate proposals and alternatives, if necessary.

-Collect the opinion of the user by ensuring their final decision.

C3: Apply teamwork skills that facilitate horizontal and vertical communication between different members of the work team.

CE3.1 Apply techniques to encourage cooperation among members of a work team, so that each member will sharpen their knowledge and ability by using the rest of the experience.

CE3.2 Indicate how to maintain the ordered physical space by facilitating the performance of the next shift work.

CE3.3 Present the ways to move the events to the rest of the team, favoring information feedback and updating protocols.

CE3.4 Explain communication techniques that encourage active participation in team meetings.

CE3.5 List and explain the use of different formats and technical means that allow the transmission of information from one shift to another ensuring coordinated actions.

CE3.6 Recognize the different ways of transmitting daily incidents and proposals for improvement to team members.

C4: Apply psychosocial skills to deal with possible crisis situations generated in a teleassistance service.

CE4.1 Identify acting protocols to crisis situations by explaining how to ensure a quick and effective response to users.

CE4.2 Indicate ways to deal with crisis situations by applying stress control techniques.

CE4.3 In a crisis situation generated in the teleattendance service:

-Apply the protocol by giving a quick and effective response.

-Employ psychosocial skills in accordance with the situation.

-To transmit to the competent professional the perception of lack of skills to respond to crisis situations.

Contents

1. Management of telematic tools for tele-assistance services.

-Accessibility to the computer application: use of personal password.

-Application of the Organic Data Protection Law (L.O.P.D.):

-Tipologia of the personal data to which you have access.

-Authorized personnel accessing the application

-Hardware and software types of teleassistance.

-Warning and alarm attention.

-Techniques for the manipulation and regulation of telematics tools.

-Identification of incidents and acting protocol for resolution of the same.

-Application of the prevention of occupational risks in teleassistance.

-Hygiene rules.

-Ergonomics.

-Communication.

2. Telephonic communication techniques in tele-care services.

-Analysis of the different situations that the user can pose.

-Operator intervention with users and organizations related to resource mobilization:

-Active listening and information transmission skills in different situations.

-Techniques for collecting the opinion of the user.

-Proposals and alternatives exposure techniques.

-Application of User Rights.

-Application of good professional practice.

-Description of the Regulations.

-Preservation of the right of privacy.

3. Development of skills and techniques of teamwork in teleworking services.

-Applying order and cleaning protocols to the physical space of the operator.

-Teamwork techniques and cooperation between members of the teleassistance service.

-Communication techniques.

-Active participation systems.

-Methodology for action and participation in work meetings.

-Transmission protocols for information from one shift to another.

-Identification of technical formats and media.

-Communication protocols for daily incidents and improvement proposals.

-Identification of technical formats and media.

4. Psychosocial skills for telephonic care in tele-care services.

-Analysis of the different crisis situations that the user can pose.

-Application of the attention protocol to the user in a crisis situation:

-Transmission of an image of professionalism.

-Effectiveness in the host and response.

-Internal control techniques in tele-care services: Anxiety and Stress.

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

PROFESSIONAL NON-WORK PRACTICE MODULE FOR TELE-ASSISTANCE CALL MANAGEMENT

Code: MP0416

Duration: 80 hours

Assessment Capabilities and Criteria

C1: Develop with the appropriate manager, the process of attention and management of incoming calls in a teleassistance service.

CE1.1 Collaborate with the supervision of the responsible person in the presentation of the teleassistance service to a user, applying the defined protocols and identifying the necessary information about the operation of the terminal and auxiliary devices as well as the updating of the basic data of the file, applying the appropriate communication techniques.

CE1.2 Assist in the process of tracking, reminders, and congratulations to users by managing and scheduling established agendas.

CE1.3 Handle the corresponding computer application for obtaining the data necessary to perform the presentation to the user.

CE1.4 Collaborate in the reception of calls by applying the protocols established for the beginning of communication, the attention of calls not coming from the devices of teleassistance and mobilization of resources, identifying the level of action in response to the emergency and coding them according to their typology and the actions taken and preparing the reports derived from the calls received.

CE1.5 Support attention tracking, applying tracking protocols for follow-up calls associated with incoming calls, recording call information and scheduling the calendar.

CE1.6 Collaborate in the elaboration of a report according to a situation raised in a call.

C2: Develop with the relevant controller, the process of issuing and managing outgoing calls by applying the necessary techniques to ensure the provision of the teleassistance service

CE2.1 Handle the corresponding computer application to select the list of calendars to be performed during the work shift, setting the order of priority based on the protocol and performing a planning of the activity marked by the commitments acquired.

CE2.2 Collaborate on making calls, applying established protocols for the start and end of communication, as well as for when it is a follow-up agenda, reminder, medication, greeting or system operation.

CE2.3 Perform in the computer application, recovery of the file of the user, the coding of what happened during the telephone conversation, the fulfillment of the requested information thus as the wording of the report after the action, with the supervision of the responsible person.

C3: Manage with the relevant responsible the tools, techniques and psychosocial skills that allow communication with the user and the management of the demands in a teleassistance service.

CE3.1 Perform with the telematics tools, under the supervision of the responsible, the registry with their corresponding keys in the software and teleassistance system to start the work shift, as well as the application of the protocols by ensuring communication with the user and taking into account the transmission of any incident or anomaly that occurs during the shift to the higher level competent professional.

CE3.2 Meet health risk prevention regulations by applying the standards of hygiene, ergonomics and communication stipulated for the service of teleassistance.

CE3.3 To manage telephone communication techniques with users and organizations related to the mobilization of resources, using active listening and information transmission skills, taking into account proposals and alternatives where necessary, and collecting the opinion of the user by ensuring their final decision.

CE3.4 Perform under the supervision of the responsible, the issuance of a rapid and effective response following the protocol and employ psychosocial skills in accordance with a crisis situation generated in the service tele-assistance.

C4: Participate in the company's work processes, following the rules and instructions set out in the job center.

CE4.1 Behave responsibly in both human relationships and the jobs to be performed.

CE4.2 Respect the procedures and rules of the work center.

CE4.3 Diligently undertake tasks according to instructions received, trying to bring them into line with the company's work rate.

CE4.4 Integrate into the production processes of the job center.

CE4.5 Use the established communication channels.

CE4.6 To respect at all times the measures of risk prevention, occupational health and environmental protection.

Contents

1. Process of attention and management of incoming calls in a tele-assistance service.

-Application of the performance protocols in the discharge of a user of the tele-assistance service.

-Planning and managing calendars.

-Using the computer application.

-Applying the protocols to initiate communication at receiving calls

-Choosing and mobilizing resources in each case, in the case of receiving calls

-Identification of emergency levels on received calls

-Coding of performances made to the received calls

-Making the corresponding reports of calls received

-Record information in follow-up calls

-Programming of follow-up calendars.

2. Process of issuing and managing outgoing calls.

-Organization and selection of the calendars to be performed on the work shift.

-Application of the acting protocols in the issuing and management of outgoing calls.

-Encoding the requested information and the event in the computer file.

-Report redaction after the performance.

3. Management of tools, techniques, and psychosocial skills intended for communication with the user

-Access to the software and tele-assistance system when starting the work shift, applying the protocols that ensure communication with the user

-Compliance with health risk prevention regulations

-Application of active listening and information transmission skills.

-Approach of proposals and alternatives respecting the final decision of the user.

-Application of the protocols of action and control techniques in a crisis situation of the teleassistance service.

4. Integration and communication in the workplace.

-Responsible behavior in the job center.

-Respect to the procedures and rules of the work center.

-Interpreting and diligently performing the instructions received.

-Recognition of the organization's production process.

-Using the communication channels set in the job center.

-Adequation to the pace of the business.

-Tracking the regulations for risk prevention, occupational health and environmental protection.

IV. PRESCRIPTIONS OF TRAINERS

Modules	Required Accreditation	Professional experience required in the scope of the competency
		With accreditation	No accreditation
MF1423_2: Attention and management of incoming calls in a service tele-assistance	• Licensed, engineer, architect or degree title or other equivalent titles. • Diplomate, technical engineer or technical architect or the corresponding degree of degree or other equivalent qualifications. • Senior Technician of the Sociocultural Services professional family and the Community. • Certificates of Level 3 professionalism of the Sociocultural Services family and the Community. Professional area Social care.	2 years	4 years
MF1424_2: Issue and management Outgoing calls in a tele-assistance service.	• Licensed, engineer, architect or degree of corresponding degree or other equivalent titles. • Diplomat, technical engineer or technical architect or corresponding degree of degree or other equivalent titles. • Senior Technician of the professional family of Sociocultural Services and the Community. • Level 3 professionalism certificates of the professional family of services Sociocultural and the Community. Professional area Social care.	2 years	4 years
MF1425_2: Handling of tools, techniques, and skills for the delivery of a tele-assistance service	• Licensed, engineer, architect, or corresponding degree of degree or other equivalent titles. • Diplomate, technical engineer or technical architect or title (ii) a corresponding degree or other equivalent qualifications. • Higher Technician of the professional family of Sociocultural Services and the Community. • Certificates of professionalism of Level 3 of the professional family of Sociocultural Services and the Community. Professional area Social care.	2 years	4 years

V. MINIMUM REQUIREMENTS FOR SPACES, FACILITIES AND EQUIPMENT

Forming Space	Surface m2 15 pupils	Surface m2 25 pupils
Classroom	45	60

Forming Space

M1	M2	M3
	X	X	X

Forming Space

Equipment
Classroom.	audio-visual equipment -network installed PCs, projection canon and internet -Specialty specific software -Pizars to write with marker -Rotafolios -Classroom material -Table and chair for trainer -Messes and chairs for pupils

It should not be interpreted that the various identified learning spaces should necessarily be differentiated by closure.

The facilities and equipment must comply with the relevant industrial and sanitary sanitary regulations and respond to the universal accessibility and safety measures of the participants.

The number of units to be provided with the tools, machines and tools specified in the training spaces will be sufficient for a minimum of 15 students and must be increased, in their case, to attend to the top number.

In the event that the training is addressed to persons with disabilities, the adaptations and reasonable adjustments will be made to ensure their participation in equal conditions.

ANNEX II

I. IDENTIFICATION OF THE CERTIFICATE OF PROFESSIONALISM

Denomination: Direction and coordination of children's and youth education free time activities

Code: SSCB0211

Professional Family: Sociocultural Services and the Community

Professional Area: Cultural and Recreational Activities

Professional qualification level: 3

Professional reference qualification:

SSC565_3: Direction and coordination of children's and youth education free time activities (RD 567/2011, April 20)

Relationship of competency units that configure the certificate of professionalism:

UC1869_3: Plan, organize, manage, and evaluate educational free time projects.

UC1867_2: Act on group processes considering the behavior and evolutionary characteristics of childhood and youth.

UC1868_2: Employ techniques and educational resources of animation in free time.

UC1870_3: Generate teams of monitor staff, dynamizing and monitoring them in children's and youth free time educational projects.

General competition:

Plan, organize, manage, dynamize and evaluate educational free time projects, aimed at children and youth in all aspects, representing internally and externally to them, assuming the creation, control and dynamization of the team of monitor personnel.

Professional Environment:

Professional scope:

Develops its professional activity in the public and private sphere, in the areas of organization, animation and dynamization of the activities of children and youth educational free time. The areas of activities are: free time socio-educational activities, free time activities in educational services within and outside the school framework. They will be able to develop their competence in any organization that contemplates the realization of programs of dynamization of children's and youth educational free time in the framework of an educational project. The principles of universal accessibility are applied in the development of professional activity in accordance with current legislation.

Productive Sectors:

It is located in the field of children's and youth educational free time, developing in different centers or equipment, such as: civic centers, children's centers, cultural centers, clubs, free time centers and associations/groups of educational free time, youth houses, urban colonies, ludoteca, hostels, camping grounds and camps, colony houses, school-houses, classrooms and schools of nature, educational free time spaces in commercial environments, schools, children's and youth transport, associations, fields of work, youth exchanges, among others.

Relevant Occupations and Jobs:

3724.1025 Free time coordinator/coordinator

Child and Youth Educational Free Time Coordinator/Coordinator.

Children and Youth Educational Free Time Director/Director.

Responsible for child and youth educational free time projects.

Coordinator of camps, youth hostels, colony houses, schools, youth homes and nature schools.

Director of camps, youth hostels, colony houses, schools, youth homes and nature schools.

Coordinator of activities in the school framework.

Director of Curriculum in the School Framework

Requirements required for professional exercise:

Be in possession of the accreditation established by the competent Administration.

Duration of the associated training: 410 hours

Relationship of training modules and training units:

MF1869_3: Planning, organization, management and evaluation of children's and youth free time educational projects. (120 hours)

• UF1947: Contextualization of children's and youth's free time in the social environment. (50 hours)

• UF1948: Programming, execution and dissemination of educational projects in free time. (70 hours)

MF1867_2: Group and educational processes in child and juvenile free time. (30 h)

MF1868_2: Techniques and animation resources in free time activities. (60 h)

MF1870_3: Coordination and dynamization of the free time monitor team. (80 h)

MP0410: Non-working professional practice module: Address and coordination of children's and youth educational free time activities (120 hours)

II. PROFESSIONAL PROFILE OF THE CERTIFICATE OF PROFESSIONALISM

Competition Unit 1

Naming: PLANNING, ORGANIZING, MANAGING, AND EVALUATING EDUCATIONAL FREE TIME PROJECTS

Level: 3

Code: UC1869_3

Professional realizations and realization criteria

RP 1: To incorporate into the project of free time the implications it has in the current framework, analyzing the diversity, the social and cultural changes, in order to establish the context of intervention.

CR 1.1 The choice of the modalities of intervention in children's and youth's free time is carried out on the basis of the historical evolution of the actions undertaken, in order to choose those best suited to the current situation.

CR 1.2 The social, cultural, political and economic reality is reflected in the design and development of the socio-educational activities of free time to adapt them to the existing needs.

CR 1.3 The critical and analytical capacity is evidenced, when assessing the context, proposing transformative projects that are linked to the needs identified in the environment.

CR 1.4 The legal regulations governing the services to children and youth are taken into account in the projects of intervention in the educational free time, safeguarding their compliance.

CR 1.5 The educational goals and objectives of different entities and organizations are contrasted, discriminating against those that can be applied, in order to establish the own model of intervention.

CR 1.6 The analysis of the context reality is included in the planning as an essential step for the establishment of the objectives of the intervention.

RP 2: Establish education in values in the educational free time project as a socializing tool for social participation.

CR 2.1 The intervention in children's and youth's free time in today's world is marked as a constituent element of non-formal education.

CR 2.2 The educational role of the various socialization agents is articulated in the intervention process to ensure consistency with the objectives set out, the effectiveness and the involvement in the project.

CR 2.3 Educational free time is used as a learning space for social participation.

CR 2.4 Values education is explicitly and intentionally incorporated into the design of the project to improve the attitudes of the participants.

CR 2.5 The personal attitude of the coordinator or the coodinator in the educational task corresponds to the values incorporated in the design of the activity in order to favor the coherence with the objectives raised, serving as model.

CR 2.6 The areas of values: environmental, diversity, gender, consumption and health, among others, are incorporated into the project for their educational treatment.

RP 3: Establish project reference frameworks for educational intervention in free time.

CR 3.1 The ideary of the organization that frames the project is recognized, disseminated among the team, and acts according to it to give coherence and continuity to the project.

CR 3.2 The educational project of a free time intervention is recognized, assumed and disseminated among the team acting accordingly to make the activities meaningful and effective.

CR 3.3 The organization chart and the functions of each team member are identified to act within the framework of the organization and project.

CR 3.4 Educational objectives are determined by reference framework to ensure project consistency.

RP 4: Plan educational free time projects, to develop in children and youth areas.

CR 4.1 The set of activities is in line with the educational objectives to meet the needs and interests of the target group.

CR 4.2 The timing for the project development is carried out taking into account the resources of the environment, those of the organization, the project's own resources and the characteristics of the target group, bringing the monitoring and control of each of the stages.

CR 4.3 The forecast and availability of all resources is made by ensuring the viability of the project, to anticipate needs and avoid unforeseen events.

CR 4.4 The design of the evaluation of the activities is included in the planning for incorporation into the educational process as an element of control.

CR 4.5 The project is concrete and performs with the rest of the team to involve everyone in the development of the project.

CR 4.6 Possible locations for project development are analyzed and chosen to find the most suitable for achieving the project's objectives.

CR 4.7 The evaluation procedures are established in order to gather information to improve the development of the project.

RP 5: Coordinate the development of the various educational actions that have been planned to ensure compliance with what is projected.

CR 5.1 The communication and development of the activity is made in an understandable and motivating way for all participants.

CR 5.2 The interests, suggestions, and proposals of the team of staff monitor and participants are valued and taken into account for inclusion, considering whether they improve project development.

CR 5.3 Project planning is modified when situations are not intended to fit new circumstances.

CR 5.4 Project development is coordinated with the team, people, or organizations to join efforts in achieving the goals.

CR 5.5 The promotion and transmission of values are promoted, both in the proposal of activities, and in the conduct of the team of staff monitor, in addition to the own performance to act as a model.

RP 6: Evaluate the project and the development of activities by checking the degree of agreement between what is planned and what is done to facilitate the improvement of future actions.

CR 6.1 Continuous evaluation procedures are used, articulating the necessary corrective measures, to ensure the achievement of the agreed objectives.

CR 6.2 The development and outcome of the project evaluation and activities is transmitted to the participants and other educational agents, sharing the information for the improvement of the subsequent actions.

CR 6.3 Evaluation reports and memories are made including proposals for improvement and new actions, so that it is recorded and can be communicated to other educational agents, taking into consideration for future projects.

RP 7: Coordinate the management, administrative, legal, and economic operation of the project to facilitate the processes that enable it to be implemented.

CR 7.1 The applicable legal framework applicable is considered to be a reference for the development of the project, the equipment and the processing of personal data, guaranteeing the suitability of the action.

CR 7.2 The representativeness of the project is assumed either personally or by delegating to the team, for its development by establishing a responsible reference figure.

CR 7.3 Administrative management is performed by the preparation of the prescriptive documentation that sets the standard.

CR 7.4 Decision making on the use of economic resources is carried out by weighting the use of economic resources, in order to bring control according to established regulations.

RP 8: Develop project communication at both local and institutional level using the means to achieve sufficient outreach to target people, social presence and interrelationship with the industry.

CR 8.1 Relations with other project-related agents are established in a coordinated, formal and ongoing manner, promoting the effectiveness of the project for the achievement of educational objectives.

CR 8.2 Relations and synergies with other groups and similar entities are established in the course of the project, converging objectives and/or spaces, for mutual enrichment.

CR 8.3 The dissemination of activities is done on a planned basis, appropriate to target persons, using current languages and systems, to ensure transmission.

Professional Context

Production media

Query books. Specific material. Information transmission material. Information and Communication Technologies (ICTs).

Products and results

Differentiation of contexts in which leisure and leisure programs are performed. Application of different elements that constitute the associative life (organization, participation, communication, among others) in the development of the projects. Communications on projects. Design of free time activities in different environments. Memories of activities. Coordination of economic management. Coordination of educational actions of the project.

Information used or generated

Query specific bibliography. Regulations on free time. Graphical documentation on different media. Projects and memories of activities. Ideas of different organizations. Free time-specific web pages.

Competition Unit 2:

denomination: ACTING IN GROUP PROCESSES CONSIDERING THE BEHAVIOR AND EVOLUTIONARY CHARACTERISTICS OF CHILDHOOD AND YOUTH

Level: 2

Code: UC1867_2

Professional realizations and realization criteria

RP 1: Adecuate the programming of educational free time activities to group and individual characteristics in order to address their specific needs.

CR 1.1 The activities are programmed, adapting them to the evolutionary stage of the group, to the cultural characteristics and to the physical, mental, sensory, motor and intellectual abilities of the people to whom it is directed, for that can be developed as scheduled.

CR 1.2 The communication between the monitor staff and the people of the group is tailored to their ability to understand to increase the motivation and educational utility, ensuring the transmission of the information.

CR 1.3 The observation of the participants is made using techniques for the adequacy of the activities to their characteristics.

RP 2: Perform the activities and their development by adapting them to the group and individual characteristics to bring them closer to the recipients.

CR 2.1 The specific needs of each group and/or individual are taken into account to stimulate and motivate them by engaging in participation in the scheduled activities.

CR 2.2 The cultural diversity of the members of the group is taken into account by applying intervention strategies to promote respect.

CR 2.3 The socio-economic reality of the participants is taken into account when programming activities to accommodate existing needs and possibilities.

CR 2.4 Individual or group issues are addressed by analyzing them for coping and management.

RP 3: Perform free time activities by applying animation techniques from groups linked to the situation and the target group, to facilitate their development.

CR 3.1 Group techniques are applied to energize the group and activities, facilitating their development.

CR 3.2 Working techniques with groups are applied for conflict prevention and management, valuing the outcome.

CR 3.3 Group work techniques are used to promote group communication and cohesion, facilitating their evolution.

CR 3.4 The situation in which you intervene is taken into account, by choosing and creating animation techniques, to suit the needs and characteristics of the group.

CR 3.5 The involvement of the members of the group is sought to achieve the integration and enjoyment of all, attending to those who manifest some difficulty.

Professional Context

Production media

Query books. Specific material. Log documentation: Activity tracking tabs. Material for the transmission of information on activities. Information and Communication Technologies (ICTs).

Products and results

Recognition of the basic traits of the different stages of childhood and adolescence. Dynamization of groups with their active participation. Development of attitudes for social participation. Adaptation of activities to the group. Adaptation of animation techniques to the situation and the collective.

Information used or generated

Query specific bibliography. Graphical documentation on different media. Projects and memories of activities. Guides and programs for social and group resources in the environment. Information and training resources available on the network. Socio-economic studies of the intervention environment. Group techniques. Free time-specific web pages.

Competition Unit 3

Naming: EMPLOYING TIME ANIMATION TECHNIQUES AND EDUCATIONAL RESOURCES

Level: 2

Code: UC1868_2

Professional realizations and realization criteria

RP 1: Develop thematic activities by linking them to an interest center or animation axis to generate an action context.

CR 1.1 The activities that make up the programming are related to the selected center of interest to be consistent with their educational intentionality, maintaining the motivation.

CR 1.4 The spaces and facilities are used and transformed by taking advantage of their educational potential to encourage activities.

RP 2: Apply techniques of expression, animation and creativity considering the psychopedagogical bases for their use in the activities of free time to carry out.

CR 2.2 The educational resources of the plastic language are applied using the activities to enhance alternative forms of communication and creativity.

CR 2.3 Music and sound animation resources are applied in activities by increasing the motivation of the participants to boost their participation.

CR 2.4 Oral and written narration is used as an educational and playful resource to express, transmit, communicate.

CR 2.5 Body and theatrical expression resources and techniques are used to encourage activities by increasing transformative experiences.

RP 3: Develop educational free time activities dynamited by playing and practicing physical-sports games to achieve marked goals.

CR 3.4 Physical-sports games are used to educate the physical dimension of the person, teamwork, collaboration, respect and cooperation, contributing to personal development.

RP 4: Perform educational free time activities in a nature-related outdoor environment to achieve the intended goals.

CR 4.6 Guidance tools are used to gain access to the intended places, safeguarding the intent of the activity and the integrity of the participants.

RP 5: Previewing security conditions to ensure the development of activities as planned, applying the protocols for attention in cases of incidence and emergency situations.

CR 5.3 Risk situations are foreseen to avoid them, minimizing possible effects.

CR 5.4 The means required to address the possible risks are prepared in advance, selecting those applicable to each situation.

RP 6: Apply attention protocols in cases of incidence and emergency situations to minimize the consequences, ensuring the means of intervention.

CR 6.1 Basic first aid knowledge is applied to address emergency situations.

CR 6.4 The steps in place are followed in case of need or accident to minimize the possible consequences.

Professional Context

Production media

Query books. Specific material for the collection of information, material and audiovisual equipment. Specific material according to type of activity (game, nature, outdoor and hiking). Graphic material. Materials and equipment for setting spaces. First aid materials. Administrative documentation. Registration documentation: tracking and evaluation sheets of activities. Computer equipment: information processing software. Protocols for action in case of emergency. Information and Communication Technologies (ICTs).

Products and results

Educational free time activities developed through expression techniques and playful resources. Outdoor activities adapted to the group. Batteries and files of techniques and resources. Recognition and respect of the environment. Safe activities. Development of attitudes and values in the educational and creative use of free time. Evaluation and memory of activities performed.

Information used or generated

Query specific bibliography. Regulations: safety standards for the use of natural spaces, sector-specific rules (civil liability, safety of installations), safety standards for the use and use of physical-sports materials. Projects and memories of activities of different public and private entities. Social intervention programmes: instructions for the use and maintenance of audiovisual equipment. Specific videography. Industry-specific websites. Information and training resources available on the network. Reports and memories of activities carried out. Graphical documentation on different media. Protocol for action in the event of an accident. Technical documentation of equipment and materials. Techniques of expression, animation and creativity. Free time-specific web pages.

Competition Unit 4

Designation: GENERATE TEAMS OF MONITOR STAFF, ENERGIZING THEM AND SUPERVISING THEM IN EDUCATIONAL PROJECTS OF CHILDREN 'S AND YOUTH' S FREE TIME.

Level: 3

Code: UC1870_3

Professional realizations and realization criteria

RP 1: Promote dialogue among monitor staff in the development of a project by facilitating the creation of a team to enable joint actions.

RP 2: Select the monitor staff based on project activities to develop the project by generating a team.

CR 2.1 The configuration of the equipment is made from the needs and uniqueness of the project, the organization, and the suitability of the people who integrate it for the development of the project.

CR 2.3 The monitor staff is accompanied throughout the development of the project by giving them personal support to maintain the cohesion of the new team.

RP 3: Distribute tasks and functions among people on the team of the monitor staff by motivating and checking their execution to meet the requirements of the project.

CR 3.1 The functions are distributed according to the profile of the people of the team ensuring the attention to the needs of the project.

CR 3.4 The monitoring and evaluation of the tasks and functions agreed upon for the staff is carried out by setting out the corrective measures to ensure the success of the project.

RP 4: Prevent and manage conflicts that may eventually arise in the operation of the monitor staff team to facilitate cohesion in the performance.

CR 4.1 Individual and group conflicting situations are recognized to address them by avoiding blocking the operation of the equipment.

RP 5: Establish and direct staff work meetings of the monitor staff to coordinate all aspects of the intervention project.

Professional Context

Production media

Query books. Specific material. Information transmission material. Information and Communication Technologies (ICTs).

Products and results

Economic Management Documents. Administrative management documents. Selection of the monitor staff. Conflict management. Organisation of collective meetings. Establishment of orders of the day. Drafting of minutes. Communications on projects. Activities memories.

Information used or generated

Query specific bibliography. Regulations on free time. Graphical documentation on different media. Projects and memories of activities. Free time-specific web pages.

III. TRAINING OF THE CERTIFICATE OF PROFESSIONALISM

FORMATIVE MODULE 1

Naming: PLANNING, ORGANIZING, MANAGING AND EVALUATING CHILDREN 'S AND YOUTH' S FREE TIME EDUCATIONAL PROJECTS

Code: MF1869_3

Professional qualification level: 3

Associated with the Competition Unit:

UC1869_3: Plan, organize, manage, and evaluate educational free time projects.

Duration: 120 hours

FORMATIVE UNIT 1

Denomination: CONTEXTUALIZATION OF CHILD AND YOUTH FREE TIME IN THE SOCIAL ENVIRONMENT.

Code: UF1947

Duration: 50 hours

Competition reference: This training unit corresponds to RP1, RP2, and RP3.

Assessment Capabilities and Criteria

C1: Analyze the concept of educational free time, its historical evolution within the overall framework of education and diversity of current models, incorporating it into the project.

CE1.1 Analyze the different educational-free time conceptualizations, describing the stages and characteristics of the historical evolution of free time within the educational framework.

CE1.2 To differentiate the uses of free time in childhood and youth, valuing social and educational repercussions in diverse environments.

CE1.3 Identify the characteristics and functions of educational free time, reflecting on the transformative capacity of the next environment and society.

CE1.4 Describe social, cultural, political, economic, educational needs of the group with which you act by inferring your influence in the development of activities and/or free time projects.

CE1.5 Identify aspects of the regulations applicable to children's and youth's free time projects and activities, reflecting them in the design of the intervention projects.

CE1.6 In a process of analyzing the characteristics and elements of an educational ideary of an institution, select those required for the design of an intervention.

CE1.7 In a process of planning a leisure and leisure project, analyzing the reality, detecting the educational needs of a target group within a specific social context and proposing the educational interventions.

C2: Identify concepts around education, socialization, and participation applicable in the framework of education in values in leisure time.

CE2.1 Analyze and identify concepts related to education in leisure time.

CE2.2 Describe the process of socialization, its agents and its relationship with education in free time, identifying the key elements for the coordination of educational action.

CE2.3 Identify educational strategies and methods that encourage participation and experience in the activities of child and youth free time of active citizenship practice.

CE2.4 In a process of preparing an educational free time project, define the basic lines that integrate an education in values approach, considering, in particular, the areas of diversity, gender, health, consumption and the environment.

CE2.5 Analyze the values that educators transmit in their activity and their consideration in the planning of activities.

C3: Define the frame of reference for an educational intervention in the free time located in a project.

CE3.1 Select the basic features of an ideary and strategies to convey your orientation to an organization's educational project.

CE3.2 Recognize the basic structure of an educational project and its application in the daily activities of a group.

CE3.3 In a process of developing a concrete educational free time project:

-Description of the project reference frame.

-Delimitation of objectives linked to the project framework.

-Describe the functions that people in a team of monitor staff and the person responsible for an activity must develop.

Contents

1. Application of the concept of free time in different children and youth environments

-Evolution of youth policies and their relationship with leisure time at European, national and regional level. Stages and characteristics of the historical evolution of free time.

-Applying the basic concepts of reference:

-Identification of current models of education in free time.

-Contextualization of leisure and leisure pedagogy.

-Concepts of education in leisure, socialization, participation and education in values in leisure time.

-Concepts related to education in leisure time.

-Characterization and educational free time functions.

-Process of analysis of the psycho-sociological framework of free time:

-Analysis of the intervention social contexts.

-Identification and evolution of socialization agents: family, school, social context, group, media and their influence on the development of leisure activities.

-Analysis of the social, cultural, political, economic, and educational needs of the group with which it is performed.

-Making the diagnosis of reality, detecting the educational needs of the recipients.

-Identification of the psycho-evolutionary traits of the team of monitors.

-Characterization of free time in today's society.

-Use of free time in childhood and youth.

-Process of characterization of the intervening agents in child and juvenile free time

-Analysis of youth associationism, volunteering and leisure time: The relevance of education in values through the various associative models and organized associative participation.

-Analysis of companies working in the field of free time: Tipologies, sectors of intervention and legal regime.

-Analysis of children's and youth's free time centers: Functions, characteristics and legal status.

-Analysis of public intervention in the field of child and youth free time.

2. Implementation of educational strategies in leisure time

-Process of defining educational strategies in free time

-Identification, definition of strategies and educational methods that encourage participation and experience in children's and youth's leisure activities.

-Basic character of an ideary and its corresponding strategies.

-Applying education to values in the free time project:

-Analysis of educational options idearies: the coherence of the activities, ideas and values of the institution or organization.

-Analysis of the values that educators transmit in the development of the activity.

-Process of defining strategies and techniques in the transmission of values.

-Concepts and characteristics related to education in values in leisure activities.

-Systematization of the basic lines that integrate an education in values approach, considering, in particular, the areas of diversity, gender, health, consumption and environment

-Application of participation as objective and method of education in leisure time.

-Group intervention processes:

-Tipologies and characterization of groups.

-Group adaptation methods to the environment.

-Formulating functions within a group.

3. Design of children's and youth educational free time projects

-Systematization of the basic structure of an educational project and its application in the daily activities of a group.

-Applying the characteristics and elements of an educational ideary of an institution in an intervention in free time.

-Developing the project reference frame.

-Identifying the basic functions of the monitor staff and the activity manager.

FORMATIVE UNIT 2

Naming: PROGRAMMING, RUNNING, AND DISSEMINATING EDUCATIONAL PROJECTS IN FREE TIME

Code: UF1948

Duration: 70 hours

Competition reference: This training unit corresponds to RP4, RP5, RP6, RP7, and RP8.

Assessment Capabilities and Criteria

C1: Design Youth and Youth Educational Free Time Projects reflecting all of their sections.

CE1.1 In a process of preparing a free time project that defines the characteristics of a group and its environment, develop an activity project that includes the following elements:

-Defining project objectives, structure, and method.

-The description of the activities, their timing, and rhythm.

-The project logistics (media and resources).

-The evaluation process.

CE1.2 In a project design process, define strategies for their elaboration from an educational perspective in time off in a coordinated way with a team of monitor staff.

CE1.3 Identify the elements to consider in choosing the location for the development of an education activity in free time.

C2: Determine the fundamental elements and procedures in the development of a free time project that facilitate the correlation of the planned actions.

CE2.1 Recognize the aspects to be considered by the target group and the environment, which allow the development of a communication of the understandable and motivating action.

CE2.2 In a process of collecting suggestions on a project, elaborate reception procedures for both the target persons and the team of monitor staff, jointly assessing with the latter the convenience of their inclusion in the project.

CE2.3 In a process of developing a free time project, define an alternative performance and according to the objectives raised in a schedule in which a planned activity cannot be developed.

CE2.4 Identify possible mechanisms and instances of coordination among staff of staff monitor and other bodies and agents in the development of an educational intervention project in children's free time and juvenile.

CE2.5 Identify actions in the execution of a project that promote the figure of the monitor or monitor as a model of values in the free time projects.

C3: Develop an assessment procedure applicable to educational projects of early childhood and youth education.

CE3.1 Describe procedures for participatory and ongoing evaluation of educational projects in free time.

CE3.2 In a free time project analysis process:

-Review the procedures used in monitoring the execution.

-Verify the development of a group evaluation.

-Evaluate memory with related improvement strategies.

CE3.3 Define an evaluation tab model that collects the basic elements and proposals for improvement of educational free time projects.

CE3.4 Develop a script for a final report/memory of a project of activities in children's and youth's free time that collects information that can be used in the improvement of future actions.

C4: Recognize the management, administration, and legal framework procedures applicable to free time projects.

CE4.1 Identify the aspects to consider in the preparation and development of an activity related to applicable regulations.

CE4.2 Recognize the representation functions to be developed by the person responsible for a child and youth free time education project.

CE4.3 In an administrative decision-making process in the development of an educational free time project, describe and elaborate the basic aspects of economic management of a particular project.

C5: Analyze the procedures and media that are used for the social projection of the project.

CE5.1 Identify aspects that need to be coordinated with other agents that improve educational time-free intervention.

CE5.2 Rate the improvement in the educational effectiveness of the networking of the educational agents that have an impact on a specific environment.

CE5.3 In a process of spreading an activity, plan the sequence of actions to be developed by considering means, target people, and languages.

Contents

1. Design of plans and programs in the interventions in the free time

-Preparation phase

-Defining objectives linked to the project reference frame, structure, and method.

-Identification of content in education in free time.

-Schedule and sequence of activities.

-Application of educational activities in leisure time.

-Identification of the elements to consider in the choice of location for the development of a free time education activity.

-Selecting and using project resources and resources.

-Contextualize the fundamental elements and procedures in the development of a free time project that facilitate the correlation of the expected actions

-Crafting activity tabs

-Analysis of administrative decisions to consider in the development of an educational free time project.

-Execution phase

-Dynamics and procedures for receiving suggestions from both the target people and the team of monitors.

-Identification of procedures used in monitoring the execution.

-Take action procedures for defining alternative activities in a schedule if a scheduled activity cannot be developed.

-Dynamics oriented to promote the figure of the monitor or monitor as a model of the transmitter of values.

-Evaluation phase

-Application of participatory and ongoing evaluation procedures for educational projects of early childhood and youth education.

-Activity and process evaluation dynamics.

-Methods for verifying the development of a group assessment.

-Evaluation sheet model elaboration that collects the basic elements and proposals for improvement of educational free time projects.

-Systematization of content that must be in memory with the related improvement strategies.

-Design and realization of memory/final report of a project of activities in child and youth free time

2. Application of the rules applicable to free time projects

-Identification of aspects to consider in the preparation and development of an activity in relation to applicable regulations.

-Application of the autonomic regulatory framework applicable to leisure activities in the field of childhood and youth, as well as other regulatory frameworks that affect the activities of free time.

-Analysis of the environmental impact produced by leisure activities.

-Application of health regulations in leisure activities.

-Adequation of time-free activities to safety and accident prevention.

-Process of managing and processing authorizations or administrative communications.

-Relationship protocols with the Administration before, during, and after the realization of the free time project.

3. Managing resources in free time projects

-Human Resource Management

-Development of organizational charts.

-Organization of the human team participating in the free time projects.

-Managing economic resources

-Economic management applied to the development of leisure activities.

-Adaptation of economic management to be balanced and sustainable.

-Administration methods and procedures.

-Managing material resources

-Analysis and selection of equipment required for the development of free time activities.

4. Coordination with other agents

-Analysis of aspects subject to coordination with other agents.

-Structures of the representation functions to be developed by the person responsible for a child and youth free time education project.

-Relationship with parents or guardians of minors who participate in leisure activities.

-Identification of aspects that require the networking of educational agents that have an impact on a particular environment.

-Relationship with other educators linked to children with special educational needs.

5. Application of free time project broadcast actions

-Identification of aspects to be considered from the target group and the environment, which will allow the development of a communication of the understandable and motivating action.

-Protocols, procedures and means of communication that are used for the social projection of the project, considering means, target persons and languages to ensure the correct dissemination of the project

-Communication techniques applied to the dissemination of free time projects.

Methodological guidelines

The training units corresponding to this module can be programmed independently, although it is preferable to first cure the training unit 1.

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

FORMATIVE MODULE 2

Designation: GROUP AND EDUCATIONAL PROCESSES IN CHILD AND YOUTH FREE TIME

Code: MF1867_2

Professional qualification level: 2

Associated with the Competition Unit:

UC1867_2: Act on group processes considering the behavior and evolutionary characteristics of childhood and youth.

Duration: 30 hours

Assessment Capabilities and Criteria

C1: Identify the aspects that characterize child and youth development applicable to leisure time to adapt activities to the participants in them.

CE1.1 Define the basic traits of the stages of evolutionary development in childhood, adolescence, and youth by linking them to the socialization process.

CE1.2 In a practical development of activities with children's and youth groups in which their ages are realized:

-Define the sequence of actions.

-Choose the activities according to the personal development and cultural and socioeconomic characteristics of the participants.

CE1.3 Identify appropriate communication resources to different types of groups of people according to age or situation.

CE1.4 Select observation techniques that determine the general characteristics of the age groups and the individuals of the participants.

CE1.5 Detect the differences between the basic traits of evolutionary development and the cultural, socioeconomic, etc.. of the groups and people involved in the activities.

C2: Choose content and intervention strategies based on the diversity of people and groups.

CE2.1 Describe the characteristics of disabilities considering the impact on the development of leisure activities.

CE2.2 To positively address the knowledge of cultural diversities represented around the activity by applying techniques and work strategies based on respect.

CE2.3 In a scenario of preparing activities for a group that includes people with difficulty:

-Organize time-free activities based on the collective that you are targeting.

-Planting solutions to individual or group problems, either directly or by deriving it to specialized services.

CE2.4 Describe the main differential characteristics considered from the gender perspective relevant to their application in time-free contexts.

C3: Apply group techniques in leisure time activities for children and youth.

CE3.1 In a practical case of developing a free time activity with a collective that manifests group difficulties:

-Select and employ group dynamic techniques.

-Choose and use conflict management procedures.

CE3.2 In a practical scenario describing the people who make up an intervention group identify resources and techniques that can be used to promote the communication, cohesion and integration of each member of the group.

CE3.3 Describe animation techniques based on different situations and stages of the evolution of a group.

CE3.4 Describe strategies that encourage inclusion for the use and enjoyment of educational free time activities.

CE3.5 List the functions to be developed by a monitor/a on work teams and with children's and youth groups.

Contents

1. Application of child and youth psychosocial development in the proposals for leisure activities

-Assessment of the phases of personal development: stages in child and youth development, integral development in childhood, adolescence and youth.

-Identification of the different areas in child, adolescent and youth development:

-Systematic assessment of preferences and proposals for leisure activities according to age groups and/or evolutionary stages and level of maturity.

-Assessment techniques of educational implications according to levels of development and maturation.

-Assessment and educational intervention procedures for differences between the mature stages and the reality of the participants in the activities.

-Systematic for the analysis and management of information sources on psycho-social development and youth sociology. Analysis of children's and youth cultural manifestations.

2. Educational intervention techniques based on individual and group diversity.

-Strategies for social integration in children's and youth's leisure activities. Analysis of causes that hinder social integration: cultural, socioeconomic, etc.

-Basic techniques and resources for the prevention and detection of associated, racist and/or xenophobic behaviors. Observation and intervention techniques.

-Work techniques with persons with disabilities: types of disability, characteristics and orientations.

-Intervention strategies and techniques for intercultural education.

-Coeducation methodology: social construction of roles, diversity, intimacy, etc.

-Assessment and performance procedures for individual and group variations: disabilities and dysfunctions, cultural diversity, social or economic difficulties, gender, etc.

-Identification of the basic specialized services that work the different individual and social problems: the basic social services networks.

3. Group techniques in the development of child and youth free time activities.

-Methodology for the assessment and management of groups: typology, elements and roles; phases in the development and evolution of groups; group dynamics.

-Valuation of characteristic and differential traits in the free time groups.

-Analysis and application of group techniques (presentation and communication, knowledge and trust; affirmation, cohesion, integration and group climate; communication and cooperation; group analysis and evaluation; management conflicts; decision making, etc.).

-Valuation of the functions of the monitor/a in the group: dynamization, integration, promotion of participation and communication in the group, intervention in problematic situations or group crisis.

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

FORMATIVE MODULE 3

Naming: TECHNIQUES AND ANIMATION RESOURCES IN FREE TIME ACTIVITIES

Code: MF1868_2

Professional qualification level: 2

Associated with the Competition Unit:

UC1868_2: Employ techniques and educational resources of animation in free time.

Duration: 60 hours

Assessment Capabilities and Criteria

C1: Apply animation, expression and creativity techniques by combining them with each other, based on an interest center or animation axis, aimed at the organization of activities.

CE1.1 Propose different centers of interest for a program of activities taking into account the objectives of the organization, the supposed target persons and a particular context.

CE1.2 In a practical scenario of preparing a colony or camp located in a given context and with a particular group:

-Select centers of interest.

-Organize the sequence of each one's utilization to be taken as a reference in each day's activities.

-Define objectives, establish and relate coherently techniques that respond to those objectives.

CE1.3 Develop activities with different resources and in educational spaces that are linked to proposed objectives.

CE1.4 Describe creative techniques applicable to the context of child and youth free time thematic activities.

C2: Apply animation, expression and creativity techniques in the development of free time activities.

CE2.1 Apply expression, animation, and creativity techniques, appropriate to a context and a predefined group to which they are directed.

CE2.2 Select expression, animation, and creativity techniques, in accordance with the objectives you want to achieve and the reference group.

CE2.3 In a scenario of organizing a program of activities:

-Select activities by basing their sense and adapting to the characteristics of the group.

-Employ techniques of plastic expression, musical expression and traditional culture, dance, dramatic play, literary expression, graphic and audiovisual expression, linked to each activity.

CE2.4 Describe animation and expression procedures with contemporary technical procedures and languages that encourage interest and participation.

CE2.5 Develop activity proposals that promote the creativity of the group.

C3: Characterize and organize the game by identifying the aspects that define its pedagogy and distinguish it from other modes of intervention.

CE3.1 Define the characteristics of the game as an educational resource usable in free time with childhood and youth.

CE3.2 Describe games based on different goals, age groups, and context.

CE3.3 Previewing the material and resources for the execution of games considering the educational objectives set.

CE3.4 In a scenario of preparing physical dominance games:

-Select the games taking into account the characteristics of the person, the teamwork and the cooperation.

CE3.5 In a scenario of organizing game activities in a given context:

-Organize different types of games, big games, cooperative games, traditional games, sports games and others.

C4: Use natural environment and hiking as an educational resource in leisure activities.

CE4.1 Identify communicable values in environmental education activities.

CE4.2 In a practical scenario of organizing an excursion or route type activity of a minimum duration of three days:

-Previewing techniques, means, and tools that encourage attitudes in favor of nature and the enjoyment of nature:

-Set goals that empower attitudes in favor of nature.

-Choose the location.

CE4.3 Describe the elements that are needed to run a camp, listing the required materials.

CE4.4 In a scenario where an outdoor activity is expected:

-Describe the basic personal and group equipment.

-Order the required material in a backpack.

CE4.5 In a practical scenario that organizes a camping or camping:

-Mount different types of tents and distribute them according to geographic accidents and climatology.

-Unmount the tents and use the maintenance systems.

CE4.6 In a scenario that organizes orientation activities in which you have map, compass and/or Global Positioning Systems (GPS):

-Interpret the map symbology.

-Define and tailor itineraries by maintaining the established security criteria.

C5: Set elementary security conditions for the development of activities in free time.

CE5.1 Identify risk elements for health and safety in various situations, environments, educational-free time contexts to prevent them.

CE5.2 Describe the accident and hygiene prevention measures to be applied in various activities and environments in which time-free activities can be developed.

CE5.3 In a practical scenario of organizing a free time activity in nature:

-Formulate risk prevention measures when organizing and developing activities based on the characteristics of the development site.

C6: Determine emergency care techniques based on the degree of responsibility that the monitor corresponds to.

CE6.1 To manage basic first aid and care techniques for people with accidents, by discriminating against techniques that should not be applied, because they are specific to other professional sectors or to assume excess risk.

CE6.2 In a practical scenario of activity in the natural and urban environment:

-Describe health, civil protection, and security network resources to identify early.

CE6.3 To enunciate the minimum content of an emergency kit, which may require your interventions in case of emergency, pointing out the usefulness of each chosen product.

CE6.4 Describe action sequences in situations of accident or disease risk, discriminating against techniques that should not be applied, because they are specific to other professional sectors or excess risk.

Contents

1. Assessment of centres of interest or axes of animation in the application of animation techniques and resources

-Selection of expression and animation techniques through centers of interest or animation axes.

-Psychopedagogy of expression: theory and characteristics.

-Valuation of the playful, creative expression and socio-cultural identities

-Methodologies for applying expressive techniques and resources.

-Globalized activities: concepts, features, and foundation.

-Design and development of globalizing topics.

-Managing globalized activities.

-Methods for integrating languages, techniques, and resources.

-Valuation of creativity in the design of the offer of leisure activities.

-Techniques and resources to foster creativity

-Methodology for the elaboration of the activity resource file: activity record tab.

-Analysis and management of information sources on globalized activities and creativity

2. Techniques of animation, expression and creativity

-Assessment of expressive techniques and resources: oral, plastic, body, theatrical, expression and musical animation, creation workshops.

-Analysis of audiovisual expression resources and computing resources: educational sense, types and resources.

-The value and educational utility of audiovisual languages in free time.

-Applicability in time-free educational contexts of information and communication technologies (ICT).

-Audiovisual expression techniques and resources.

-Techniques and computing resources.

-Multimedia resources

-Tipologia and application different animation techniques:

-Dances and songs.

-Tales and narrations.

-Traditional fiestas and folklore resources.

-Fairs or "Kermonths".

-Veladas: Features, types, rhythm and driving

-topic-Jornadas-.

-"Rallyes" and "Gymkamas".

-Pasacalles and horseback riding.

-Traditional fiestas and popular folklore.

-Multiform activities, and others.

-Methods of setting and dynamizing animation techniques: motivation, rhythms, etc.

-Analysis and management of information sources on techniques and resources for animation, expression, playful activities and popular traditions.

3. Pedagogical techniques of the game

-Pedagogy of the game and its educational value.

-Functions of the game in personal development.

-Analysis of the social and cultural value of gambling and playful activity

-Analysis and application of the various playful games and resources

-Systematic sorting and cataloging of games: according to objectives, ages, contexts, etc.

-Development and organization of games and leisure activities: phases, materials, etc.

-Systematic in the development of media for the registration of games.

-Ludic resources: types, characteristics, and applicability.

-Monitor participation methodology in the game: functions and dynamization

-Analysis of the interrelationship between games and toys.

-Valuation of the leisure resource centers: definition and characteristics.

-Methods of adapting, transforming, and creating games.

-Analysis and management of game and toy information sources.

-Analysis of physical-sports games: traditional sports, types, features and functions. Organization according to socio-cultural context.

-Systematic for the organization of physical and sports games in different contexts: objectives, materials, rules, conditions, etc.

-Application of traditional sports to the development of leisure activities.

-Analysis and management of sources of information on physical-sports predominance activities.

4. Environmental education techniques.

-Applying the fundamentals of environmental education and in leisure activities. Environmental education values.

-Analysis as a playful and educational resource of the natural and urban environment: possibilities and conditions.

-Types of activities in the natural environment: description, features, benefits, and limitations

-Environment discovery/investigation techniques.

-Guidance techniques.

-Hiking techniques and resources.

-Routes and camps: design, organization, resources and materials and security measures.

-Typology and route and camp characteristics.

-Camping techniques: materials, facilities, conservation, suitability, locations, etc.

-Systematic for the organization and design of routes and camps.

-Use and maintenance of individual and community material.

5. Risk assessment and prevention in environmental activities: safety and health.

-Systematic for the detection of potential causes and situations of risk and accidents in leisure activities.

-Analysis and application of the applicable safety and hygiene regulations according to different contexts: to prevent, evaluate and catalog risks.

-Application of prevention, security and control measures according to different contexts, circumstances, moments, activities and participants

-Assessment of the elements of the next and remote healthcare network and the civil protection system: identification, location, areas of intervention, etc.

-Intervention protocols, basic sanitary measures, first aid techniques and the transfer of accidents in different scenarios of accidents and delimitation of areas of intervention.

-Use and composition of an emergency kit.

-Civil and criminal liability: concepts and scope.

-Insurance management for child and youth free time activities

-Analysis and management of information sources on environmental education, campism and hiking activities.

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

FORMATIVE MODULE 4

Naming: COORDINATION AND DYNAMIZATION OF THE FREE TIME MONITOR TEAM.

Code: MF1870_3

Qualification level: 3

Associated with the Competition Unit:

UC1870_3: Generate teams of monitor staff, dynamizing and monitoring them in children's and youth free time educational projects.

Duration: 80 hours

Assessment Capabilities and Criteria

C1: Apply basic institutional and personal communication techniques, oriented to educational agents, to transmit information in the development of leisure activities.

CE1.1 Different vertical communication techniques within free time organizations.

CE1.2 List horizontal communication techniques among educational agents.

CE1.3 Design and use information transmission protocols between people on a team, in order to ensure feedback between them.

CE1.4 In a process of establishing the organization of a working day in the development of a free time project, delimiting spaces and times for the exchange of information and development of the communication between the team of monitor staff that allows for group interrelation.

CE1.5 Value the importance of the information reaching each of the people of a team to favor group work and the achievement of project objectives.

C2: Analyze the aspects that characterize the situation of a team of staff monitor free time as a group.

CE2.1 Point out the characteristics of a team of monitor personnel based on the theoretical framework of group dynamics.

CE2.2 In a process of configuring a team of monitor staff:

-Identify the group stage where the components are located.

-Describe group techniques, applicable to the group evolution phase.

CE2.3 List procedures for communicating and exchanging information among people on a team, which favor the establishment of a climate or group atmosphere.

CE2.4 Set group rules, both implicit and explicit, to favor the development and life of a group and prevent conflict.

CE2.5 Point out mediation techniques to use in conflict situations.

CE2.6 Promote group cohesion among people in a team as a vehicle for achieving common goals.

C3: Apply techniques for selecting, welcoming and accompanying new people to be incorporated into the team of monitor staff, to enable the creation of functional work teams.

CE3.1 Identify personnel selection techniques for the team of monitor staff who facilitate the assignment to the different functions and tasks to be developed in the project.

CE3.2 In a process of selecting staff monitor for the development of a project, enumerating skills, abilities, skills and attitudes that they have to have the same so that they can be part of a human team according to the objectives.

CE3.3 In a staff selection process monitor face to develop a concrete project:

-Define procedures for hosting these new people to a team of monitor staff within the organization, and use these procedures as a contact vehicle between this person and the rest of the monitors or monitors of the equipment.

-Establish channels for new monitor staff to visit the organization, its facilities and resources, reporting on the functions, features, and uses thereof.

C4: Use human equipment management techniques in the development of children's and youth educational free time projects.

CE4.1 Analyze information, training, and guidance techniques for human teams for project development.

CE4.2 Recognize motivational techniques applicable to teams of monitor personnel.

CE4.3 In a process of monitoring teams of staff monitor, develop protocols for the exchange of information with the rest of a team, establishing regular times and meeting places.

CE4.4 In a process of analyzing the final memory of a team of monitor staff after the development of a free time project:

-Develop a tracking tab.

-Extract the unexpected relationship that occurred during the activities and the action you have proposed to solve them.

-List the difficulties enunciated by the team of the monitor staff.

-Rate the adequacy of the spaces and times programmed for the development of activities.

-Set improvement proposals to be collected by the team and facilitate monitoring.

CE4.5 Describe the types of meetings according to the purpose of the meetings, pointing out their elements and characteristics.

CE4.6 Set the technical and material parameters on which the staff team meetings are organized during project execution.

C5: Discriminate mediation techniques in conflict management that are applicable to mediation work on staff teams monitor for free time.

CE5.1 Describe mediation models and techniques in conflict management.

CE5.2 In a practical scenario of coordinating a team of staff monitor in the development of a child free time project that describes discrepancies between the interventions of some people, describe an ordered sequence of intervention in the mediation of a conflict.

CE5.3 In a scenario of involving personal relationships between multiple people on a team of monitor personnel, determining, following a selected mediation model, the resolution techniques conflicts.

Contents

1. Application of dynamization techniques to the team of monitors

-Characterization of the free time monitor team as a group.

-Analysis of the characteristics of a team of monitors based on the theoretical framework of group dynamics and their level of development.

-Analysis of skills, skills, skills and attitudes of the members of a team of monitors.

-Group cohesion dynamics among people on a team of monitors, suited to the reality and level of group evolution.

-Application of continuous improvement in the management and organization of equipment.

2. Development of techniques for managing information and communication in the team of monitors and agents involved:

-Communication techniques:

-Systematization of basic institutional and personal communication techniques.

-Identification of vertical communication techniques within free time organizations.

-Identification of horizontal communication techniques among educational agents.

-Information management techniques

-Characterization of spaces and times for the exchange of information and communication development between the team of monitors.

-Procedure for the development of meetings in the work teams: elements and characteristics according to their purpose.

-Analysis and optimization of information transmission processes.

3. Applying coordination techniques to the team of monitors

-Work team development process:

-Dynamics and operation of the team of monitors: media, spaces and times for communication.

-Monitoring and monitoring the operation of the team of monitors.

-Procedure for the distribution of tasks and functions on a team of monitors.

-Application of information, training and guidance techniques for project development.

-Models, techniques, and mediation protocols in conflict management.

-Organization of the work on the team of monitors:

-Procedure for the selection, reception and coordination of the integration activities of new additions to the team of monitors,

-Developing group rules.

-Elaboration of a tracking tab for the operation of the group.

-Procedure for the management and evaluation of the degree of participation of the monitor team (incident detection, improvement proposal, etc).

-Process of valuing the spaces and times programmed for the development of activities.

4. Technical skills development:

-Application of human equipment management techniques in the development of children's and youth educational free time projects.

-Application of motivation and support techniques in the development of the functions of the team of managers.

-Application of accompanying techniques and advice.

-Social and personal skills.

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

NON-WORKING PROFESSIONAL PRACTICE MODULE FOR THE MANAGEMENT AND COORDINATION OF CHILD AND YOUTH EDUCATIONAL FREE TIME ACTIVITIES

Code: MP0410

Duration: 120 hours

Assessment Capabilities and Criteria

C1: Develop educational programming in free time

CE 1.1 Participate in the selection of the educational ideary elements of an institution that must be taken into account for the design of an intervention,

CE 1.2 Collaborate in the definition strategies for the elaboration of the planning from an educational perspective.

CE 1.3 Collaborating on the definition of the basic lines that integrate an education in values approach, considering, in particular, the areas of diversity, gender, health, consumption and the environment

CE 1.4 Assist in the analysis of reality, detecting the educational needs of a target group within a specific social context and proposing educational interventions.

EC 1.5 Describe the reference framework of the project, in collaboration with the relevant decision-makers, delimiting its objectives, structure and working method, together with the description of the activities, timing and pace, as well as the project's logistical aspects, focused on the means and resources to be used.

CE 1.6 Plan the dissemination of an activity and the sequence of actions to be developed by considering means, target persons and languages, in collaboration with the relevant decision-makers.

CE 1.7 Plan the programming evaluation process by working out activity tracking tabs.

C2: Organize and execute child or youth free time programming

CE 2.1 Participate in the elaboration of the reception procedures, both of the target persons, and of the team monitors.

CE 2.2 Collaborate in defining an alternative performance in a schedule where a scheduled activity cannot be developed.

CE 2.3 Plan, in collaboration with the relevant stakeholders, the basic economic management aspects of a particular project.

CE 2.4 Apply the procedures used in monitoring the execution.

CE 2.5 To accompany the relevant responsible in the development of a group evaluation, implementing the corresponding memory that contemplates the relation of unforeseen events during the activities and the action proposal to solve them, difficulties encountered, assessment of spaces and programmed times, as well as corresponding improvement strategies.

C3: Direct and coordinate a team of monitors

EC 3.1 Apply the necessary motivation and cooperation techniques on the team of monitors, accompanied by the relevant controller.

CE 3.2 Collaborate on defining functions to be developed by people on a team of monitors and the person responsible for an activity.

CE 3.3 Rate, together with the corresponding managers, the different stages of group evolution of the team of monitors.

CE 3.4 Participate in the elaboration of information exchange protocols with the team, setting times and spaces.

CE 3.5 Collaborate on the selection of monitors for the development of a project, listing skills, skills, skills, and attitudes that they have to have.

CE 3.6 Assist in the implementation of the procedures for the reception of new monitors, establishing channels for new monitors to know the organization, its facilities and resources, reporting on the functions, characteristics and uses thereof.

CE 3.7 Monitor teams of monitors, in collaboration with the relevant managers.

C4: Show relationship and empathy skills

CE 4.1 Show initiative in developing tasks that a director or free time coordinator has

CE 4.2 Show self-control and self-confidence capability.

CE 4.3 Demonstrate a degree of autonomy in the resolution of contingencies related to your activity.

CE 4.4 Treat people with courtesy, respect and discretion.

CE 4.5 Communicate effectively with the right people at every moment, respecting the channels established in the organization.

CE 4.6 Transfer information clearly, in an orderly, structured and precise manner.

CE 4.7 Describe and apply an ordered sequence of intervention in the mediation of a conflict.

CE 4.8 Apply conflict resolution techniques for mediation to a personal relationship problem involving multiple people on the team of monitors, under the supervision of those responsible corresponding.

C5: Participate in the company's work processes, following the rules and instructions set out in the job center.

CE5.1 Behave responsibly in both human relationships and the jobs to be performed.

CE5.2 Respect the procedures and rules of the work center.

CE5.3 Diligently undertake the tasks according to the instructions received, trying to bring them into line with the work rate of the company.

CE5.4 Integrate into the production processes of the job center.

CE5.5 Use the established communication channels.

CE5.6 To respect at all times the measures of risk prevention, occupational health and environmental protection.

Contents

1. Planning for free time activities

-Elements of an institution's educational ideary

-Planning strategies

-Selecting basic lines that integrate a value education approach

-Data collection and analysis process to detect the educational needs of a target group by proposing educational interventions.

-Actions for planning objectives, structure and method of work, along with the description of the activities, their timing and pace, as well as the logistical aspects

-Broadcast activities for an activity and the sequence of actions to be developed

-Evaluation of the scheduling and processing of activity tracking tabs.

2. Managing free time activities

-Receive procedures, both from the target persons, and from the monitors team

-Programming an alternative performance and in accordance with the objectives set out in a schedule in which a scheduled activity cannot be developed.

-Process of controlling the economic management of a particular project.

-Procedure for monitoring the execution of a project.

-Group evaluation process, and memory processing.

3. Coordination of equipment

-Teamwork and cooperation techniques.

-Functions to be developed by people on a team of monitors and the person responsible for an activity.

-Information exchange protocols with the rest of a team

-Monitor selection protocols for the development of a project, listing skills, skills, skills and attitudes

-New Monitor Host Procedures

-Monitor equipment monitoring protocols

4. Personal skills required for professional profile performance

-An initiative in the development of tasks that a director or free time coordinator has

-Self-control and self-confidence capability

-Autonomy in the resolution of contingencies related to your activity

-Treatment with courtesy, respect and discretion

-Effective communication with the right people at every moment, respecting the channels established in the organization.

-Transmission information clearly, in an orderly, structured and precise manner.

-Applying an ordered sequence of intervention in the mediation of a conflict.

-Realizing conflict resolution techniques for mediation to a personal relationship problem.

5. Integration and communication in the workplace

-Responsible behavior in the job center.

-Respect to the procedures and rules of the work center.

-Interpreting and diligently performing the instructions received.

-Recognition of the organization's production process.

-Using the communication channels set in the job center.

-Adequation to the company's work rate.

-Tracking the regulations for risk prevention, occupational health and environmental protection.

IV. PRESCRIPTIONS OF TRAINERS

Modules	Required Accreditation	Professional experience required in the scope of the competency
		With accreditation	No accreditation
MF1869_3: Project Planning, Organization, Management, and Evaluation Child and juvenile free time education	• Licensed, Engineer, Architect or corresponding degree of degree or other equivalent qualifications. • Diplomat, Technical Engineer, Technical Architect or corresponding degree degree or other equivalent titles.	2 years	4 years
MF1867_2: Group and educational processes in child-free time and juvenile	• Licensed, Engineer, Architect, or corresponding degree title or other equivalent titles. • Diplomat, Technical Engineer, Technical Architect, or corresponding degree or other equivalent qualifications. • Senior technician of the professional family Sociocultural services and the Community • Certificates of professionalism Level 3 of the professional area Cultural and recreational activities of the family professional Sociocultural Services and Community	1 year	3 years
MF1868_2: Techniques and animation resources in free time activities	• Licensed, Engineer, Architect, or corresponding degree title or other equivalent titles. • Diploma, Technical Engineer, Technical Architect or corresponding degree of degree or other titles equivalent. • Senior technician of the professional family Sociocultural Services and the Community • Certificates of professionalism level 3 of the professional area Activities cultural and recreational family of Sociocultural Services and the Community	1 year	3 years
MF1870_3: Coordination and dynamization of the free time monitor team.	Licensed, Engineer, Architect, or corresponding degree title or other equivalent titles. • Diplomat, Technical Engineer, Technical Architect or the title of corresponding grade or other equivalent titles.	2 years	4 years

V. MINIMUM REQUIREMENTS FOR SPACES, FACILITIES AND EQUIPMENT

Forming Space

Surface m2 15 pupils	Surface m2 25 pupils
Classroom	45	60

Forming Space

M1	M2	M3
	X	X	X	X

Forming Space

Equipment
Classroom.	audio-visual equipment -network installed PCs, projection canon and internet -Specialty specific software -Pizars to write with marker -Rotafolios -Classroom material -Table and chair for trainer -Messes and chairs for pupils

It should not be interpreted that the various identified learning spaces should necessarily be differentiated by closure.

The facilities and equipment must comply with the relevant industrial and sanitary sanitary regulations and respond to the universal accessibility and safety measures of the participants.

The number of units to be provided with the tools, machines and tools specified in the training spaces will be sufficient for a minimum of 15 students and must be increased, in their case, to attend to the top number.

In the event that the training is addressed to persons with disabilities, the adaptations and reasonable adjustments will be made to ensure their participation in equal conditions.

ANNEX III

I. Identification of the certificate of professionalism

Naming: Dynamization, programming, and cultural action development

Code: SSCB0110

Professional Family: Sociocultural Services and the Community

Professional Area: Cultural and Recreational Activities

Professional qualification level: 3

Professional reference qualification:

SSC445_3: Dynamization, programming and development of cultural actions (Royal Decree 1096/2011, July 22).

Relationship of competency units that configure the certificate of professionalism:

UC1431_3: Schedule, develop and evaluate cultural programs by people responsible for culture.

UC1432_3: To program and energize cultural animation projects with cultural associative networks.

UC1433_3: Develop cultural communication and marketing actions.

General competition:

Energize, program and develop plans, programs and cultural actions in spaces and organizations dedicated to the creation and cultural consumption by selecting and organizing infrastructures, assigning functions to the collaborators in charge, dynamizing cultural projects, establishing actions linked to market strategies and involving cultural associative networks.

Professional Environment:

Professional scope:

Develops its professional activity in the public and private sphere, as an employed person, in organizations, companies and institutions of a cultural and self-employed capacity as an independent professional. They will be able to develop their role in any organisation that provides for cultural actions, with support and direction, if any, from a higher-level professional.

Productive Sectors:

It is located in the cultural sector, participating and collaborating in the implementation of plans, programs and cultural actions, in different spaces, auditoriums, exhibition halls, cultural centers, museums, associations, among others; and in several areas, such as territorial, local, regional, joint, provincial, autonomous, state.

Occupations and related jobs:

Cultural Services Technician.

Animator/a cultural.

Duration of the associated training: 480 hours

Relationship of training modules and training units:

MF1431_3: Cultural programs. (170 hours)

• UF1421: Policy and cultural management. (40 hours)

• UF1422: Programming and evaluation applied to cultural management (90 hours)

• UF1423: Cultural programming resources (40 hours)

MF1432_3: Cultural animation projects. (150 hours)

• UF1424: Development of cultural animation projects (70 hours)

• UF1425: Cultural associative networks (80 hours)

MF1433_3: Cultural Marketing. (80 hours)

MP0303: Non-working professional practice module: Dynamization, programming and cultural action development (80 hours)

II. PROFESSIONAL PROFILE OF THE CERTIFICATE OF PROFESSIONALISM

Competition Unit 1

Denomination: Schedule, develop and evaluate cultural programs by people responsible for culture.

Level: 3

Code: UC1431_3

Professional realizations and realization criteria

RP1: Develop cultural programming or, where appropriate, develop those designed by people responsible for culture to implement them.

CR1.1 Cultural or business policies are identified as guidelines for the design and development of cultural programming.

CR1.2 The analysis of cultural schedules is done in collaboration with the senior level culture officer, if any, to match cultural programming.

CR1.3 The criteria defined from the guiding stages of the activities, inscribed in the strategic planning, are identified for the design and development of the cultural programming.

CR1.4 Information collected by culture operators (databases of cultural activities, objectives, budgets, activities, evaluation, among others) is used in planning planning cultural to respond to the needs of the territories where it is located.

CR1.5 The temporal distribution (chronograms) of cultural programming events is organized on the basis of others of different origin, cultural and non-cultural (such as processions, sports activities and events). policy), preventing them from competing with each other in order to enable the public to attend.

CR1.6 Cultural programming is developed in conjunction with cultural entities or companies in the sector, facilitating their participation in the framework that the culture manager establishes in the planning.

CR1.7 Cultural activities are disseminated through Information and Communication Technologies (ICT) to use tools such as web pages, electronic newsletters, distribution lists and content managers in accordance with the information society.

RP2: Organize the infrastructure to deploy and execute cultural programming using the resources that are in line with the type of cultural action to be developed.

CR2.1 The knowledge of the equipment and infrastructure of a cultural space, through the use of inventories or tokens, is established as the basis for any action for the organization of cultural activities.

CR2.2 Infrastructures are selected based on the type of activities to be performed by anticipating the needs of these and the contingencies that may arise in development.

CR2.3 The precise technical means for each activity are identified by managing their own equipment, and acquiring or renting from the one that is lacking in the installation, for the development of the cultural event.

CR2.4 The equipment for performing the cultural event is located within the framework for the same.

CR2.5 The fitting of the equipment within the planned timeframe is organized by checking the operation of all the equipment to ensure the realization of the cultural event.

RP3: Distribute functions among the staff in charge in the cultural space for the assignment of works related to the development of cultural events.

CR3.1 The functions for the realization of cultural events are broken down into organizational templates (work, control) coded and structured by processes that facilitate knowledge by all of the actions.

CR3.2 The forecast of the development of each activity (schedules, equipment, assigned functions, among others) is established for the knowledge of all the collaborators who participate in the cultural event.

CR3.3 The information that the contributors transmit, about the function performed, is transcribed in a logbook and an incident notebook to solve the difficulties detected and incorporate improvements in future cultural programming.

CR3.4 The mounting, dismounting, cleaning of used space are included in the cultural event programming so that it becomes available after completion.

RP4: Evaluate cultural programming to estimate and assess the adequacy of the cultural events performed, collaborating, if any, with the senior level culture officer.

CR4.1 The evaluation of cultural programming and, where appropriate, of the strategic planning in which it is registered, is based on information on the development of cultural events, based on the analysis of documents (control templates, work pucks, logbook, incident notebook, surveys, and questionnaires for event attendees, among others) performed to check the achievement or failure of the proposed objectives.

CR4.2 The results of the evaluation of cultural programming are translated into a report, which, if necessary, is presented to those responsible for higher level culture in order to be able to feed back the strategic planning or future cultural programming.

CR4.3 The reports are written including criteria for improving the quality of the activities, detailing the success points and detecting the errors produced and the deficiencies in the equipment to be remedied in the future.

Professional Context

Production media

Strategic planning, project analysis and cultural organizations, quality management systems, resource guides (such as exhibitions, artists, technical means, among others), ICT.

Products and results

Cultural programs, timelines, cultural product catalogues, regulations and ordinances, brochures, roadmap, assignment of functions to collaborators.

Information used or generated

Government Programs (State, Autonomous Community, City Council, Diputación), business objectives, evaluation reports of activities, brochures, resource guides, legislation, regulations.

Competition Unit 2

Designation: PROGRAMMING AND DYNAMIZING CULTURAL ANIMATION PROJECTS WITH CULTURAL ASSOCIATIVE NETWORKS

Level: 3

Code: UC1432_3

Professional realizations and realization criteria

RP1: Schedule cultural animation projects for organizations, companies, or institutions by planning the work to be done.

CR1.1 Cultural animation projects are based on the collectivities to which you go to meet your needs.

CR1.2 The study of needs is based on the analysis of the cultural reality in the territory where the cultural animation project will be applied.

CR1.3 Cultural animation projects are concretized in defined objectives and agreed with the people responsible for higher level culture, if any, for the performance of the activities.

CR1.4 Cultural animation projects are structured in operational units that delimit different performances, linking them to cultural products, to optimize resources and resources.

CR1.5 The human resources of each project of cultural animation are foreseen according to the cultural activity to establish the corresponding responsibilities and the participation in this of like groups organizing them through organizational management.

CR1.6 The economic resources, reflected in the budget of the cultural animation project, are extracted from the budget item of the entity that has for the activity or event.

CR1.7 The material resources required for cultural activity are delimited, if any, those that the infrastructure does not possess.

CR1.8 Project time distribution is organized into chronograms to avoid unnecessary delays in performing the activity.

CR1.9 The cultural activity of the project is valued by designing evaluation procedures that provide measurable quality indicators for reporting.

RP2: Implicate cultural associative networks by incorporating them into cultural animation projects to optimize the resources of the promoter entity.

CR2.1 Knowledge of cultural associative networks is established as a priority in order to translate their needs and possible collaboration into planning (conventions, grants, among others).

CR2.2 The legal formulas of the procedures for collaboration with the cultural associative networks (agreements, grants, among others) are specified in a written document the mode of participation and the conditions to intervene in the project of culture.

CR2.3 The work with the associative network is based on making it participate in the management of the cultural activities (channeling of their preferences, collaboration in the preparation of the activity, information on the planning, use and enjoyment of own and/or shared resources, economic consideration for the work done, among others) respecting the procedures of collaboration.

CR2.4 The detection of the interests of the associative networks in the cultural field is realized in order to elaborate the projects of cultural animation attending to the same ones.

CR2.5 The demands of cultural associations are collected to incorporate them into cultural projects or generate new projects.

CR2.6 The communication procedures between the project promoter entity and the cultural association are established to optimize resources by avoiding duplication in the management of cultural events.

RP3: Dynamize cultural animation projects of cultural programming to increase participation in cultural associations.

CR3.1 Participation in cultural activities is achieved by mediating between the cultural association and the organizing entity to bring together interests.

CR3.2 The information of the activities is carried out in a preferential way to the cultural associations, establishing mechanisms in order to ensure that it reaches them.

CR3.3 The activities foreseen in the cultural programming are carried out according to the objectives marked not only by the organizing entity but also by those reflected in the documents agreed with the cultural associations that involve them in their execution.

CR3.4 The evaluation is done in collaboration with cultural associations documenting the results to incorporate into the activity memory.

Professional Context

Production media

Cultural products, cultural associative networks, group techniques, cultural programming.

Products and results

Scheduled cultural animation projects, budgets, timetables, cultural activities, brochures, cultural events. Collaborative cultural associations.

Information used or generated

Objectives of the organizations, companies and institutions, preferences and interests of the associations, technical documents of equipment. Resource guides, infrastructure maps. Public aid. Legislation, regulations. Guides to good practice. Case study.

Competition Unit 3

Naming: DEVELOPING CULTURAL COMMUNICATION AND MARKETING ACTIONS

Level: 3

Code: UC1433_3

Professional realizations and realization criteria

RP1: Analyze the potential consumer demand of the cultural products market by identifying the preferences for each market segment to develop the cultural program.

CR1 .2 The potential customer database is analyzed to establish the market segments we can address.

CR1 .3 The cultural product user or consumer is analyzed to identify preferences that mark the trend of goal and activity planning.

RP2: Develop actions linked to communication and marketing strategies for cultural products and programs.

RP3: Spread the cultural programming to the potential audience, taking into account the cultural communication and marketing plan established to achieve the goals planned in that programming.

CR3 .1 The design of the broadcast campaign is carried out taking into account the means of communication to select those that can be more effective according to the characteristics of the target audience.

CR3 .2 Advertising spaces where intervention is studied by assessing their suitability, key to success.

RP4: Analyze the evolution of actions to analyze the impact and development of the cultural marketing plan by preparing a final report.

CR4 .2 The objectives of the cultural marketing plan are checked if they have been reached involving the user or consumer through a campaign of information and feedback of the evolution of the service provided to establish improvements in broadcast channels.

CR4 .5 Quality improvement reports become the basis for performing the cultural marketing plan of the following campaign, introducing the relevant correction elements detected during the evaluation of the campaign previous.

Professional Context

Production media

External-external analysis and needs assessment techniques for objective organizations and activities, marketing mix, budgets, results and improvement reports.

Products and results

Communication and cultural marketing actions. Cultural programming. Planned targets. Budget. Assessment report.

Information used or generated

User or Consumer preferences. Government programs Business objectives. Reports of evaluation of activities carried out. Resource guides. Legislation, regulations.

III. TRAINING OF THE CERTIFICATE OF PROFESSIONALISM

FORMATIVE MODULE 1

Naming: CULTURAL PROGRAMMING

Code: MF1431_3

Professional qualification level: 3

Associated with the Competition Unit:

UC1431_3: Schedule, develop and evaluate cultural programs by people responsible for culture.

Duration: 170 hours

FORMATIVE UNIT 1

Naming: POLICY AND CULTURAL MANAGEMENT.

Code: UF1421

Duration: 40 hours

Competition Referrer This training unit corresponds to RP1.

Assessment Capabilities and Criteria

C1: Establish procedures for the design and development of cultural programming linked to a planning carried out by culture managers.

CE1.1 Recognize cultural or business policies that can be applicable to the development of cultural programming.

CE1.2 List and describe the elements that constitute cultural programming.

CE1.3 In a practical scenario in which basic criteria for developing cultural programming are outlined:

-Analyze the information given in the strategic planning by identifying the priorities set.

-Identify and enumerate the criteria set for programming

-Select the different elements of the schedule based on the priorities that are set to match the strategic planning guidelines.

-Relate the different phases of the schedule.

-Recognize the importance of collaboration with people responsible for top-level culture.

-Select the cultural programming activities that respond to the marked objectives.

CE1.4 Describe different information collection techniques by explaining their usefulness in planning.

CE1.5 In a practical analysis of the information provided by culture operators:

-Collect information about any event by identifying its nature and characteristics.

-Analyze information by extracting relevant indicators to identify the needs and demands of the population to which cultural programming will go.

CE1.6 Recognize the appropriate means of collaboration among the different cultural estates to develop cultural actions together.

Ce1.7 Elaborate schedules of coordinated cultural activities with other events by achieving effective planning.

CE1.8 List and describe the different procedures for transmitting information that are based on the use of ICT.

Contents

1. Contextualization of cultural policies

-Fundamental elements in cultural and business policy.

-Recognition of cultural or business policies applicable to the development of cultural programming.

-Identification of the cultural intervention sectors.

-Classification of institutional frameworks.

-General principles in the design of organizations.

-Application of logics and administrative processes

2. Cultural Management

-Identification of the legal bases of cultural management.

-Relation of theoretical referents of cultural management.

-Strategic management.

-Cultural Infrastructure Analysis.

-Infrastructure identification and classification.

-Planning and managing spaces and times.

-Quality Management Systematization.

-Using economic assessment criteria in cultural products.

-Application of the information and knowledge society in cultural management.

-Application of tools for the management, dissemination and evaluation of culture through new technologies.

FORMATIVE UNIT 2

Naming: PROGRAMMING AND EVALUATION APPLIED TO CULTURAL MANAGEMENT

Code: UF1422

Duration: 90 hours

Competition reference: This training unit corresponds to RP2 and RP4.

Assessment Capabilities and Criteria

C1: Analyze infrastructure to run cultural programming using the resources available and appropriate for your development.

CE1.1 Different techniques for drawing up inventories or tokens that describe the infrastructure of cultural spaces.

CE1.2 In a practical scenario of preparing a cultural event:

-Identify the equipment and infrastructure of the cultural space where it will be developed.

-Select the required equipment and organize it for the implementation of the different actions, taking into account any difficulties that may arise.

CE1.3 Recognize and argue criteria for selecting and adapting infrastructure to cultural events.

CE1.4 Identify the different equipments and their possibilities of use considering the types of events.

CE1.5 In a practical scenario of preparing the infrastructure for the development of a cultural action:

-Recognize the equipment not available a priori and establish contacts with different companies hiring their services, if necessary, to develop the cultural event.

-Set performance protocols in which both the equipment mounting time and the procedure to check the operation of the equipment are present.

CE1.6 Recognize the importance of optimizing the available resources by reducing costs.

C2: Apply cultural program evaluation procedures.

CE2.1 Select assessment techniques appropriate to the context of cultural programming.

CE2.2 Recognize procedures for the elaboration of evaluation reports that reflect successes and propose the error of errors.

CE2.3 In a practical scenario of performing the evaluation of a cultural programming:

-Collect information about the development of events by transmitting it to the top-level culture officer.

-Interpret the information by having the strategic planning where you sign up to perform the assessment.

-Collaborate with other professionals who make up their work team and in case of absence of these professionals assume the responsibilities according to the function to develop the evaluation.

-Use the appropriate assessment tools to collect the information.

-Analyze and interpret the information extracted through the various information collection instruments by checking the degree of achievement of the objectives.

-Draw up reports with the results of the assessment to refer to those responsible, if any, detailing the successes and needs for improvement.

Contents

1. Planning of programmes for cultural management

-Principles of cultural programming:

-Contextualization of cultural action programming.

-Identification of criteria for the realization of cultural programming.

-Phases and elements of cultural planning.

-Mean factor rating techniques:

-Analysis of cultural projects and organizations.

-Analysis of the information.

-Methods of gathering information about events.

-Identification techniques of established priorities.

-Defining indicators to identify needs and demands.

-Classification systems of the elements used in the analysis of cultural events.

-Information transmission procedures with the use of ICT.

2. Programming of cultural management

-Making programming:

-Identification of activities used in cultural programming.

-Organization of the distribution of responsibilities.

-Making a custom action plan for each contributor.

-Methods for implementing actions to the program.

-Analysis and prior study of possible unforeseen and missing.

-Mechanisms of collaboration between different cultural estates.

-Organization of events:

-Identification and selection of cultural infrastructure and equipment.

-Correspondence between the criteria for the selection of infrastructure and cultural events.

-Action protocols for equipment and equipment assemblies.

-Procedures for ordering and cleaning up the cultural event completion.

3. Evaluation of cultural management processes

-Development of the evaluation process:

-Cultural programming evaluation procedures.

-Assessment techniques appropriate to the context of cultural programming.

-Procedures for the elaboration of assessment reports.

-Mechanisms of coordination with other professionals who make up the work team for the development of the evaluation.

-Transmission of results:

-Interpretation of the information resulting from the assessment having the strategic planning present.

-Applying the appropriate assessment tools to collect the information.

-Procedures for the elaboration of assessment reports.

-Transmission systems for reports resulting from the assessment to the top-level culture officer.

FORMATIVE UNIT 3

Naming: CULTURAL PROGRAMMING RESOURCES

Code: UF1423

Duration: 40 hours

Competition reference: This training unit corresponds to the RP3.

Assessment Capabilities and Criteria

C1: Apply organizational techniques for the development of cultural events.

CE1.1 Describe organizational techniques of the various functions related to the implementation and completion of the cultural event by assessing the importance of order and cleanliness.

CE1.2 In a practical scenario in which some fundamental functions are indicated for the realization of some cultural event:

-Make templates for the organization of the cultural event where the required functions are broken down and planned.

-Assign responsibility for performing some functions to each contributor.

-Develop an action plan, for each contributor informing you of the organization and development of the activity.

CE1.3 Recognize the different tools for collecting information (work and control templates, route and incident notebook) that reflect functions and performances, incidents, and possible improvements to schedule.

CE1.4 In a practical scenario of preparing a cultural event:

-Log the functions in the breadbook.

-Identify possible unforeseen and missing development plans for immediate action to address future incidents.

Contents

1. Organizational resources

-Organization techniques for the development of cultural events.

-Techniques of organizing the various functions related to the implementation and completion of the cultural event.

-Information collection techniques.

-Elaboration of templates for the organization of the cultural event where the required functions are broken down and planned.

-Applying the different instruments to collect the information:

▪ Job and control templates.

▪ Route and Incident Notebook.

▪ Other significant instruments.

-Processing techniques for:

▪ Cronograms of cultural activities.

▪ Inventories.

▪ Cultural space infrastructure relationships.

2. Human and financial resources

-Elements that make up human resource management.

-Collaboration mechanisms with culture managers.

-Procedures for designing public budgets: knowledge, application, and execution bases.

-Management and organization systems for available resources to optimize costs.

Methodological guidelines

The training units corresponding to this module can be programmed independently, although it is preferable to first cure the training unit 1.

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

FORMATIVE MODULE 2

Naming: CULTURAL ANIMATION PROJECTS

Code: MF1432_3

Professional qualification level: 3

Associated with the Competition Unit:

UC1432_3: To program and energize cultural animation projects with cultural associative networks.

Duration: 150 hours

FORMATIVE UNIT 1

Naming: DEVELOPING CULTURAL ANIMATION PROJECTS.

Code: UF1424

Duration: 70 hours

Competition Referrer This training unit corresponds to RP1.

Assessment Capabilities and Criteria

C1: Schedule cultural animation projects linked to cultural associative networks.

CE1.1 Analyze the structure and characteristics of contextualized projects in cultural animation.

CE1.2 Select and define reality analysis techniques applicable to the cultural scope.

CE1.3 In a practical scenario of organizing a cultural animation project:

-Define from information on different cultural realities, the areas of intervention and needs to be covered with cultural products.

-Set the objectives of the cultural animation project in collaboration with the senior level culture officer and other agents.

-Adequating activities to objectives that are formulated by optimizing resources.

-Set the organization of the required human resources by performing a management organization chart.

-Select material, technical, and security resources, adapting them to the needs of the event and hiring those that are not held.

-Develop the development budgets for animation projects by coordinating with the entity's budget.

-Elaborate time-management schedules by managing time optimization and greater control of potential temporary incidents in performing the activity.

-Establish clear indicators of cultural event evaluation that measure their quality, serving as a benchmark for the performance of the assessment report.

Contents

1. Characterization of cultural animation

-Definition and traits of cultural and animation policy:

▪ Characteristics and foundation of cultural and animation policy.

▪ Identification of cultural and natural heritage.

-Identification of cultural products:

▪ Intervention mechanisms and needs to cover with cultural products.

▪ Use and display of cultural products.

-Animation and cultural action

▪ Identification of key concepts, places, and cultural animation project development spaces.

▪ Use of animation in service of cultural action: current agents in cultural action

2. Planning, organizing and evaluating cultural animation activities

-Contextualization of cultural animation activities

▪ Territory analysis techniques in cultural animation projects.

▪ Methodology of study of cultural needs and demands.

▪ Field recognition techniques and cultural intervention contexts.

▪ Methods of analysis of rural and urban environment in cultural intervention.

-Structures of contextualized projects in cultural animation.

-Making a guide to programming cultural animation activities.

▪ Elements of cultural programming.

▪ Identification of programming objectives

▪ Choosing cultural animation activities in the programming.

▪ Evaluation procedures.

-Identification of operational problems in the implementation of the cultural animation project.

3. Cultural animation resources

-Application of material, technical, and security resources

-Making budgets relative to the development of animation projects

-Human resources management: Volunteers, "amateurs" and professionals.

-Mechanisms for the formation of human resources in the field of cultural animation.

FORMATIVE UNIT 2

Naming: CULTURAL ASSOCIATIVE NETWORKS.

Code: UF1425

Duration: 80 hours

Competition Referrer This formative unit corresponds to the RP2.

Assessment Capabilities and Criteria

C1: Analyze cultural associative networks as a means of implementing cultural animation projects.

CE1.1 Analyze the concept of cultural associative network by valuing its capacity for involvement in the development of cultural animation projects.

CE1.2 In a practical scenario in which you analyze a given territory, identify the associative networks considering the differential characteristics of each one.

CE1.3 Recognize communication techniques that fit different situations and partners to establish fluid communication channels and encourage the involvement of those involved.

CE1.4 In a practical scenario of establishing contact with a cultural associative network:

-Set relationship procedures that promote your collaboration.

-Identify the demands of the associative network to participate in the management of cultural events.

CE1.5 Differentiate the different legal formulas that establish collaboration procedures between public agencies and cultural networks.

CE1.6 List different communication procedures applicable to the establishment and maintenance of relationships with cultural associations.

C2: Establish channels for participation in cultural animation projects involving the participation of cultural networks.

CE2.1 List procedures to establish common objectives between networks and institutions involved in cultural animation projects.

CE2.2 In a practical scenario of dynamizing a cultural animation project linked to an entity's cultural programming:

-Point out mediation and collaboration procedures between the entity and cultural associations.

-Generate procedures for transmitting information about activities to collaborative cultural associations.

CE2.3 Select appropriate evaluation procedures for different situations of collaboration with cultural associations.

Contents

1. Practices of associative participation in the cultural field

-Social and cultural participation mechanisms

-Process of analysis and characterization of the associative tissue in the framework of the territory

-Strategies for participation in the field of culture.

-Identification of the cultural associative network.

-Valuation of the legislative framework for cultural participation.

2. Identification of the associative reality in the cultural field

-Tipologia of associations and collectives in the cultural field.

-Tools and protocols for the recognition of associative network demands.

-Systems of organization and internal dynamics of cultural associations

-Mechanisms and levels of associative participation

-Analysis of coordination platforms between associative networks.

-Identifying the map of the environment's associative networks.

-Mechanisms of adaptation to the special needs of specific collectives within the cultural field.

3. Mechanisms of cooperation of the Public Administration in cultural participation

-Identifying the role of public administration in associative support:

▪ Organization of Public Administrations in the field of culture.

▪ Analysis of the resources of the administrations destined for culture.

▪ Identification of legal formulas for collaboration between public agencies and cultural networks.

▪ Protocols of coordination between cultural networks and institutions.

-Procedures for obtaining public and private resources for the cultural field:

▪ Managing grants, conventions, and contracts

▪ Service direct station.

▪ Other forms of support for associationism and culture from Public Administration and private initiative.

▪ Tax Framework Identification: Basic Tax Obligations, Tax Regime of Associations and Foundations.

4. Applying professional skills to work in associative networks:

-Communication techniques applied to cultural participation.

▪ Communication processes in groups: models, media, roles, and communication styles.

▪ Identification of communication campaign phases: language, channels, and media.

-Relationship Skills

▪ Participation strategies.

▪ Negotiation and cooperation skills.

▪ Application of social skills in group dynamics.

-Administrative skills

▪ Procedures for reporting and collection tools.

▪ Information transmission procedures with cultural associations.

▪ Mediation and collaboration procedures between the entity and cultural associations.

Methodological guidelines

The training units corresponding to this module can be programmed independently, although it is preferable to first cure the training unit 1.

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

FORMATIVE MODULE 3

Naming: CULTURAL MARKETING

Code: MF1433_3

Professional qualification level: 3

Associated with the Competition Unit:

UC1433_3: Develop cultural communication and marketing actions.

Duration: 80 hours

Assessment Capabilities and Criteria

C1: Analyze the market for different cultural products by segmenting according to characteristics and preferences of different types of consumers.

CE1.1 Explain the purpose and characteristics of the needs assessment and inter-external analysis techniques of organizations applied to the market for cultural programs and products.

CE1.2 Define the elements derived from the application of the techniques of the market analysis of cultural programs and products.

CE1.3 In a practical scenario in an organization, city council, company or cultural institution analyze the situation and evolution of different types of cultural products, segmentation and positioning of cultural programs and agendas:

-Calculate the market dimension and leads.

-Analyze existing segments for the purpose of detecting needs and shortages.

-Evaluate the opportunity to develop a cultural programming and the characteristics you must possess.

-Confect a report, using the appropriate IT applications, relating the results obtained from the market analysis and clearly and synthetically reflecting the conclusions, opportunities, threats, existing weaknesses and strengths.

CE1.4 Recognize the procedures for studying the preferences of cultural consumers.

CE1.5 In a scenario of study on potential consumers of a cultural product:

-To differentiate the market segments we are targeting.

-Select the target audience for the action.

-Choose the procedure to analyze the preferences of consumers, their tastes, and design the appropriate goals and activities to their profile.

CE1.6 Set general criteria that will be consistent with the linkage between the cultural product and the target population segments.

C2: Define cultural marketing actions, in relation to the factors involved in the design of communication policies and campaigns, considering the usual instruments and the different types of objectives and public which you intend to address.

CE2.1 Identify the factors involved in the marketing communication policy of organizations by differentiating corporate communication from marketing communication.

CE2.2 Different types of communication, commercial, and non-commercial objectives in an organization.

CE2.3 Argument of differences and advantages between different instruments, media and advertising media, conventional and non-conventional, which are commonly used in the communication of marketing.

CE2.4 Characterize the actions and instruments commonly used in the definition of promotional actions and direct marketing of different types of products and services according to the target audience.

CE2.5 Differentiate the characteristics of the media, media, and mass communication forms used in the usual business practice.

CE2.6 Analyze the main methods of measurement of advertising effectiveness, explaining advantages and disadvantages, controlling variables that may affect the outcome.

CE2.7 In a convenient marketing scenario for different product or service types:

-Analyze promotional instruments and actions that fit the defined assumption by valuing costs and benefits.

-Select an appropriate promotion media, explaining possible psychological effects that they can produce in the consumer.

-Define the content and form of the promotional message.

CE2.8 In a practical scenario in which an online marketing plan for the launch and dissemination of cultural products is presented, the suitability of the online communication strategy is to be argued.

C3: Develop cultural marketing actions linked to a marketing plan for intangible products.

CE3.1 Recognize the relevant analysis procedures in each situation where the cultural program is developed.

CE3.2 Identify marketing actions that match planned objectives and activities in advance.

CE3.3 Develop marketing actions by adapting them to the characteristics of the market segments.

CE3.4 Establish cultural product promotion campaigns using public marketing strategies.

C4: Develop a cultural programming broadcast campaign for the potential audience according to a proposed mix marketing plan.

CE4.1 Point out the right marketing actions to achieve the goals planned in cultural programming.

CE4.2 In a practical scenario of designing a campaign to broadcast a culture programming, select the most effective means of communication to reach the target audience.

CE4.3 Identify advertising spaces by assessing their suitability.

CE4.4 Analyze and select the advertising media to be used in the dissemination of a cultural programming considering the characteristics of the market.

CE4.5 Analyze the content of the event's advertising addressing the needs of the market studied.

CE4.6 Recognize the different channels of cultural programming broadcast by considering them when designing the broadcast plan.

CE4.7 Identify the characteristics of the population segments by selecting the most appropriate cultural products.

C5: Apply control and tracking systems for the variables and actions planned in different types of marketing plans.

CE5.1 Identify the phases of marketing planning and the goal of monitoring and tracking your development.

CE5.2 Argument the need for control and follow-up of marketing plan decisions and actions for continuous improvement and efficiency of the marketing plan.

CE5.3 Distinguished control ratios commonly used to measure the effectiveness of the decisions and impact of a marketing plan.

CE5.4 In a practical scenario, based on sales evolution data by product, pricing, and promotional actions performed:

-Calculate the usual control ratios of marketing actions using calculation tools and spreadsheets.

-Develop a report by presenting the results obtained and drawing conclusions on the deviations that occurred.

C6: Analyze the evolution of cultural programming linked to marketing actions.

CE6.1 Identify the variables that make up the marketing mix by relating them to each other and using them to analyze the evolution of the marketing plan.

CE6.2 In a scenario of developing cultural marketing actions, analyze a budget of expenses and revenue that serves as an instrument for evaluating communication and marketing actions. proposals.

CE6.3 Identify the achievements of the marketing plan with reference to the achievement of the objectives (in this case), promoting the participation of the client in this evaluation, seeking a constant feedback from the service.

CE6.4 Recognizes the importance of maintaining a fluid dialogue that considers the opinion of all stakeholders in the development of the marketing plan.

CE6.5 Establish assessment indicators to facilitate the assessment of communication between the different stakeholders.

CE6.6 Recognize the techniques of tabulation and interpretation of results by issuing the relevant report with the proposals for improvement of the product.

CE6.7 Identify the amenable aspects of improvement using the proposed marketing plan assessment report as an instrument and apply them in the realization of the following marketing plan.

CE6.8 Recognize the scope of the evaluation and subsequent evaluation report of results and improvements for future decisions of people responsible for cultural policies.

Contents

1. Market Analysis of Cultural Products

-Characterization of cultural programming

▪ Target formulation techniques in cultural programming.

▪ Identification of elements derived from the application of market analysis techniques of cultural programs and products.

▪ Optimal timing assessment to develop cultural programming.

-Techniques for knowledge of the media and organizations

▪ Analysis of existing market segments and leads.

▪ Identification of typology of cultural users or consumers and their correspondence with the most in-demand cultural products.

▪ Identifying the preferences of cultural consumers.

▪ Methodology for inter-external analysis of organizations.

▪ Analysis and selection of the target audience for the action.

▪ SWOT analysis methodology.

▪ Techniques for reporting market opportunities.

2. Communication and cultural marketing action planning

-Communication techniques in cultural activities.

▪ Application of principles of ethics and responsibility in communication.

▪ Identification of sponsors and patronage in the field of culture.

▪ Identification of social responsibility as a communication strategy.

-Tipologia of elements involved in marketing policy:

▪ Development of communication goals: commercial and non-commercial

▪ Characterization of the media, media, and mass communication forms used in the usual business practice.

▪ Identification of commonly used actions and instruments in the definition of promotional actions and direct marketing.

▪ Behaviors, differences, and advantages between different instruments, media, and advertising media.

▪ Marketing mix variables (marketing mix).

-Marketing plan elaboration procedures:

▪ Technical analysis of promotional instruments and actions.

▪ Design of a marketing plan mix.

▪ Organization tools for the structure and functionality of a marketing plan.

▪ A systematic identification of appropriate promotion media.

▪ Advertising effectiveness measurement methods.

▪ Organization of content and forms of the promotional message for each situation where the cultural program is developed.

▪ Online communication strategy adequation.

3. Development of cultural communication and marketing actions

-Coordinating protocols between marketing actions and scheduled goals.

-Cultural marketing action development procedures for intangible products.

-Methodology for the development of cultural product promotion campaigns:

▪ Techniques for identifying the objectives of advertising in the field of culture.

▪ Advertising content structuring techniques for each event.

▪ Protocols for the design of cultural product promotion campaigns using public marketing strategies.

▪ Procedures for the elaboration of cultural programming broadcast campaign schedules: channels for the dissemination of online and conventional cultural programming.

-Media selection and analysis techniques:

▪ Identification of the most effective means of communication to reach the target audience: conventional and unconventional, massive.

▪ Identification and selection of media, spaces, and advertising messages used in the dissemination of cultural programming.

▪ Development of communication and marketing actions applied to cultural programming.

▪ Managing media relations.

4. Monitoring and evaluation of programmes and actions linked to cultural marketing

-A systematic formulation of marketing plan control objectives with reference to the achievement of the objectives

-Methods for controlling and tracking decisions and actions in marketing plans.

-Methodologies to assess the degree of customer satisfaction.

-Budget tracking techniques.

-Identifying control variables in marketing actions.

-Developing indicators of impact and effectiveness of marketing actions.

-Adapting calculation tools for use in cultural marketing actions

-Tabulation techniques and interpretation of results

-Applying corrective measures to deviations in the program: contingency plans

-Procedures for the detection and implementation management of improvement actions.

-Protocols for the elaboration, structuring and presentation of follow-up reports with the results obtained, intended for cultural policy makers.

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

MODULE OF PROFESSIONAL NON-WORK PRACTICES OF DYNAMIZATION, PROGRAMMING AND DEVELOPMENT OF CULTURAL ACTIONS

Code: MP0303

Duration: 80 hours

Assessment Capabilities and Criteria

C1: Perform the programming activities of a cultural programming.

CE1.1 Collaborate on the collection and interpretation of internal and external information that allows for cultural programming to respond to the needs and expectations of the target population.

CE1.2 Participate in defining the objectives of cultural programming so that they are aligned with strategic planning.

CE1.3 Participate in the tasks of selecting and planning the various elements of the programming, and defining responsibilities in the field of cultural programming.

CE1.4 Collaborate on the selection of cultural programming activities.

CE1.5 Participate in the identification and analysis of the demand for cultural associative networks to achieve their participation in the management of cultural events for the planning of cultural events.

C2: Perform the development and evaluation of cultural programming.

CE2.1 Collaborate in the identification and selection of the equipment and the infrastructure of the cultural space where it will be developed valuing, together with the relevant responsible, their availability and/or need procurement.

CE2.2 Participate in the planning and verification activities of the assembly and commissioning of the identified facilities and equipment for the development of cultural programming.

CE2.3 Participate in defining, planning and communicating the roles and responsibilities of the team involved in the development of cultural programming.

CE2.4 Assist in the elaboration of a contingency plan that minimizes possible incidents that have been identified a priori.

CE2.5 To carry out, in collaboration with the relevant decision-makers, the collection and interpretation of information derived from the development of cultural programming for evaluation.

CE2.6 Apply, according to a previously elaborated planning and in collaboration with the relevant responsible, the appropriate evaluation tools to the cultural programming developed and to elaborate the reports of corresponding results including the strengths and areas of improvement detected.

C3: Perform the organization, evaluation, and dynamization of a cultural animation project.

CE3.1 Intervening in the definition of the areas of intervention and needs to cover with cultural products as well as the corresponding objectives, based on the information analyzed on different realities cultural.

CE3.2 Collaborate in the planning of a cultural animation project, presenting the activities, human and material resources, budgets and contingency plans as well as its timing, respecting the formulated objectives.

CE3.3 Establish, in collaboration with the relevant decision-makers, the procedures for mediation, collaboration and the transmission of information between the entity and the cultural associations that develop a project cultural animation.

CE3.4. To define, in collaboration with the relevant stakeholders, the indicators to assess the quality level of the cultural event and to include them in the assessment report.

C4: Perform the planning, development, and valuation of communication and marketing actions for cultural products.

CE4.1 Intervenir, in the realization and analysis of studies on potential consumers of cultural products, as well as the market segments and preferences of each one of them when planning a cultural programming.

CE4.2 Collaborate in the elaboration of valuation reports that relate the results obtained from the market analysis and clearly and synthetically reflect the conclusions, opportunities, threats, weaknesses and Existing strengths.

CE4.3 Support in the marketing activities of cultural products or services through the analysis, selection and definition of content of a promotional campaign as well as the most suitable channels for dissemination its development, valuing at all times the resources necessary for its development.

CE4.4 Collaborate on the realization of an expense and revenue budget for the realization of previously planned communication and marketing actions.

CE4.5 Analyze on the basis of product sales evolution data, prices and promotional actions carried out, in collaboration with the relevant responsible, the appropriate economic indicators presenting them in a report of conclusions.

C5: Participate in the business processes of the company, following the rules and instructions set out in the work center.

CE5.1 Behave responsibly in both human relationships and the jobs to be performed.

CE5.2 Respect the procedures and rules of the work center.

CE5.3 Diligently undertake the tasks according to the instructions received, trying to bring them into line with the work rate of the company.

CE5.4 Integrate into the production processes of the job center.

CE5.5 Use the established communication channels.

CE5.6 To respect at all times the measures of risk prevention, occupational health and environmental protection.

Contents

1. Development and evaluation of cultural programming

-Analysis of the demand for cultural associative networks.

-Interpretation of internal and external information.

-Identifying the selection and scheduling tasks of the various elements of the programming.

-Identification and selection of the cultural space equipment and infrastructure.

-Defining the objectives of cultural programming.

-Choosing cultural programming activities.

-Making a contingency plan.

-Defining responsibilities in the field of cultural programming.

-Defining, planning, and communicating team functions and responsibilities.

-Valuation of the availability and need for the hiring of cultural spaces or equipment.

-Verification of assembly and commissioning of facilities and equipment.

-Preparing actions to track actions defined in cultural programming.

-Coordination of actions and people in the implementation of cultural programming.

-Applying corrective measures to avoid deviation from the targets.

-Applying the assessment tools.

-Collection and interpretation of the information and its reflection in the assessment.

-Making results reports.

2. Organization, evaluation and dynamization of a cultural animation project.

-Defining intervention scopes and needs to cover with a cultural animation project.

-Defining objectives of a cultural animation project

-Defining activities of a cultural animation project

-Defining the Human Resources and materials needed for a cultural animation project

-Planning budgets for a cultural animation project.

-Defining contingency plans for a cultural animation project.

-Temporary planning of a cultural animation project.

-Application of mediation, collaboration and information transmission procedures between the entity and cultural associations.

-Identification of indicators to assess the quality level of the cultural event.

3. Planning, developing and valuing communication and marketing actions for cultural products

-Analysis of studies on potential consumers of cultural products and market segments.

-Making valuation reports considering the results obtained from the market analysis.

-Defining the contents of a promotion campaign and broadcast channels.

-Realizing expense and revenue budgets.

-Support in the marketing of cultural products or services.

4. Integration and communication in the workplace

-Responsible behavior in the job center.

-Respect to the procedures and rules of the work center.

-Interpreting and diligently performing the instructions received.

-Recognition of the organization's production process.

-Using the communication channels set in the job center.

-Adequation to the company's work rate.

-Tracking the regulations for risk prevention, occupational health and environmental protection.

IV. PRESCRIPTIONS OF TRAINERS

Modules	Required Accreditation	Professional Experience required in the scope of the competency
MF1431_3: Cultural Programs	• Licensed, Engineer, Architect, or the title of corresponding degree or other equivalent titles. • Diplomacy, Technical Engineer, Technical Architect or corresponding degree title or other equivalent titles.	3 years
MF1432_3: Projects cultural animation	• Licensed, Engineer, Architect or corresponding degree of degree or other equivalent titles. • Diplomat, Technical Engineer, Architect Technician or corresponding degree title or other equivalent titles.	3
MF1433_3: Cultural Marketing	• Licensed, Engineer, Architect, or corresponding degree title or other equivalent titles. • Diplomate, Technical Engineer, Technical Architect or corresponding degree degree or other equivalent titles.	3 years

V. MINIMUM REQUIREMENTS FOR SPACES, FACILITIES AND EQUIPMENT

Forming Space	Surface m2 15 pupils	Surface m2 25 pupils
Classroom	45	60

Forming Space

M1	M2	M3
	X	X	X

Forming Space

Equipment
Classroom.	-Audio-visual equipment. -network-installed PCs, projection canon, and internet. -Specialty-specific software. -Pizars to write with marker. - Flip-chart. -Classroom material. -Table and chair for trainer. -Messes and chairs for students

It should not be interpreted that the various identified learning spaces should necessarily be differentiated by closure.

The facilities and equipment must comply with the relevant industrial and sanitary sanitary regulations and respond to the universal accessibility and safety measures of the participants.

The number of units to be provided with the tools, machines and tools specified in the training spaces will be sufficient for a minimum of 15 students and must be increased, in their case, to attend to the top number.

In the event that the training is addressed to persons with disabilities, the adaptations and reasonable adjustments will be made to ensure their participation in equal conditions.

ANNEX IV

I. Identification of the certificate of professionalism

Naming: Teaching vocational training for employment.

Code: SSCE0110

Professional family: Sociocultural services and the Community.

Professional area: Training and Education

Professional qualification level: 3

Professional reference qualification:

SSC448_3 Teaching training for employment. (RD 1096/2011 of 22 July 2011)

Relationship of competency units that configure the certificate of professionalism:

UC1442_3: Schedule training actions for employment, adapting them to the characteristics and conditions of the training, to the profile of the recipients and to the work reality.

UC1443_3: Select, elaborate, adapt and use materials, media, and teaching resources for the development of learning content.

UC1444_3: Starting and tutoring training actions for employment using techniques, strategies and teaching resources.

UC1445_3: Evaluate the teaching-learning process in the training actions for employment.

UC1446_3: Facilitating information and employment guidance and promoting the quality of vocational training for employment.

General competition:

Programming, providing, tutoring and evaluating training actions of the vocational training subsystem for employment, drawing up and using materials, means and teaching resources, orienting on training pathways and professional outlets that offer the labor market in its specialty, permanently promoting the quality of the training and the didactic update.

Professional Environment:

Professional scope:

Develops its professional activity in the public and private sphere, in centers or entities that provide professional training for employment, both for workers in employment, in unemployment, as well as for workers special. Their professional performance is carried out in companies, organizations and entities of a public or private nature, who provide training for their own or others.

In the development of the professional activity the principles of universal accessibility are applied according to the current legislation

Productive Sectors:

It is located in all the productive sectors, in the areas of vocational training for employment, whether in the training offered by the competent departments, in demand or in alternation with the employment, and other actions of support and support for training, or in the case of non-formal learning.

Occupations and related jobs:

2329.1010 Unregulated training formator.

2329.1029 Unregulated occupational training formator.

2329.1029 Occupational Formator.

2329.1029 Job Formator

2321.1034 Forman trainer.

Duration of the associated training: 380 hours.

Relationship of training modules and training units:

MF1442_3: Educational programming of training actions for employment. (60 hours).

MF1443_3: Selection, elaboration, adaptation and use of materials, means and teaching resources in vocational training for employment (90 hours).

MF1444_3: Impartitioning and tutoring training actions for employment (100 hours).

• UF1645: Impartition of training actions for employment (70 hours).

• UF1646: Tutoring of training actions for employment (30 hours).

MF1445_3: Assessment of the teaching-learning process in vocational training for employment (60 hours).

MF1446_3: Job orientation and quality promotion in vocational training for employment (30 hours).

MP0353: Teaching non-working professional practice module in training for employment (40 hours).

II. PROFESSIONAL PROFILE OF THE CERTIFICATE OF PROFESSIONALISM

Competition Unit 1

Designation: SCHEDULE TRAINING ACTIONS FOR EMPLOYMENT, ADAPTING THEM TO THE CHARACTERISTICS AND CONDITIONS OF THE TRAINING, TO THE PROFILE OF THE RECIPIENTS AND TO THE WORK REALITY.

Level: 3

Code: UC1442_3

Professional realizations and realization criteria

RP1: Analyse the regulations linked to the vocational training for employment which determines the type of training action to be developed, identifying the characteristics and preconditions to be considered when preparing the programming.

CR1.1 The regulations are identified to be applied according to the formative action to be developed by orienting the programming of the same.

CR1.2 The preconditions of the formative action are defined at the beginning of the process to orient didactic programming.

CR1.3 The professional profile and training needs of the recipients of the training action are identified and analyzed to be reflected in the didactic programming.

RP2: Coordinate with the rest of the team, technical and professional training for the development of the training action.

CR2.1 The achievement of the objectives is guaranteed by coordinating all team professionals to involve them in the training process.

CR2.2 The formative action is organized by the work team distributing functions, setting objectives and working methodology to define the line of action.

CR2.3 The action strategies outlined by the work team are aimed at fostering coordination, engagement and joint responsibility for the development of the training action in the proposed direction.

CR2.4 The characteristics of the training recipients are specified in the definition of the training action, taking into account the standards and criteria laid down by the standard and, where appropriate, the action protocol for the selection of training. students.

CR2.5 The procedure for reviewing the actions that are developed in the formative action, is defined in its planning, so that it contributes to the adaptation of the programming in order to improve it.

RP3: Develop didactic programming that reflects your elements (objectives, content, learning activities, methodology, resources, timing, evaluation) to develop the formative action.

CR3.1 The elements of the didactic programming are identified and defined to provide for the set of the formative action, anticipating their revision to ensure the corrections and/or adaptations that were accurate during the development.

CR3.2 The objectives are drawn up precisely, depending on the professional skills to be acquired, to guide the training action that is intended to be developed.

CR3.3 The theoretical, practical and professional-related content are elaborated, structured and sequenced in significant, global and flexible didactic/work units according to the objectives and from the professional skills to be developed in the training action, using up-to-date information sources.

CR3.4 Learning activities are designed and structured according to the objectives, contents, time and characteristics of the students in order to facilitate the learning process.

CR3.5 The methodological strategies and learning resources that facilitate learning are selected according to the objectives, contents and modalities of training, adapting them to the capacities and needs of the addressees.

CR3.6 The material to be used is detailed in a listing, specifying characteristics and quantities required for the development of the training action.

CR3.7 The timing of the didactic units is set according to the characteristics of the training action by linking them to criteria of effectiveness.

CR3.8 The instruments and moments of the evaluation are defined and designed in accordance with the technical and didactic norms established to adapt to the objectives foreseen in the programming.

RP4: Elaborate timed schedules for training sessions, sequencing content and activities.

CR4.1 The environmental characteristics and conditions of the training sessions are determined with accuracy and clarity to anticipate the action by ensuring the availability of spaces and means.

CR4.2 The content (theoretical, practical and professional) and learning activities, with the didactic resources that they require, are sequenced, taking into account pedagogical criteria in order to ensure the achievement of the objectives.

CR4.3 The content and learning activities are structured in the teaching script in a coherent way, along with the methodological strategies to be used and the teaching resources, in order to ensure the achievement of the objectives.

CR4.4 The time spent on the delivery of teaching units is determined by realistic and flexible criteria to fit the actions to be developed.

CR4.5 Planning review is continuously developed by reviewing each step of the process to allow for adjustments and/or modifications during the development of the formative action.

CR4.6 The bibliographic sources used in the elaboration of the training action, are detailed according to the standards set to facilitate access to it.

Professional Context

Production media.

Certificates of professionalism, training programmes, professional qualifications. Information collection and updating material, instructions for the programming of training actions. Planning and didactic programming sheets. Computer applications.

Products and results.

Analysis of regulations linked to vocational training. Coordination with the teaching team of technical and vocational training. Elaboration of didactic programs and timed schedules of training sessions. Sequencing of content and activities. Specification of resources and techniques to be used in the programming of training actions for employment.

Information used or generated

Didactic Guides. Programming of training actions. Modular integrated catalogue, training modules, training units, timed programming, training planning, legislation on the vocational training subsystem for employment. Prior information of the students, such as applications, curricula and selection tests. IT resources. Training programmes, certificates of professionalism. Bibliography of the specialty. Graphical documentation on different media. Information and training resources available on the network. Data from the occupational observatories.

Competition Unit 2

Designation: SELECT, ELABORATE, ADAPT AND USE MATERIALS, MEDIA AND DIDACTIC RESOURCES FOR THE DEVELOPMENT OF LEARNING CONTENT.

Level: 3

Code: UC1443_3

Professional realizations and realization criteria

RP1: Select materials, media, and teaching resources based on learning objectives and formative mode to facilitate training action.

CR1.1 The identification and selection of materials, media and teaching resources is established based on the characteristics and modality of the training action.

CR1.2 The environmental conditions where the formative action is developed are analyzed as a determining factor in the selection of materials, means and teaching resources for the achievement of the programmed objectives.

CR1.3 The characteristics of the recipients of the training action are examined to consider the materials, means, and educational resources to be used to assess their suitability.

RP2: Elaborate and adapt teaching materials and resources based on technical and methodological criteria to promote the delivery and to facilitate the learning of the learning content.

CR2.1 The teaching script for the elaboration of the materials is carried out according to pedagogical and graphic design criteria, as well as the technical characteristics of the medium that serves as a support.

CR2.2 Teaching materials (printed, audiovisual and multimedia) are elaborated, or adapted, according to the objectives, contents, environmental conditions and characteristics of the recipients.

CR2.3 The finishing of didactic materials is systematically reviewed prior to its use, reproduction and visualization in order to verify its suitability.

RP3: Use materials, means, and teaching resources, adapting them to the context and addressing methodological and accessibility criteria for the use of the training action.

CR3.1 The materials, media and teaching resources are used according to the criteria of availability according to the methodological strategies and the planning established.

CR3.2 The provision in the workspace of resources and resources (boards, stationery, overhead projector, among others) is planned on the basis of efficiency criteria to encourage their use.

CR3.3 The media and educational resources (audiovisual, multimedia, among others) are used according to the technical specifications, teaching guidelines and the planning established for their best use.

CR3.4 The operation of the teaching resources and resources is previously checked for use to ensure the possibility of their use during the training action.

CR3.5 Possible technical failures in teaching materials and equipment are subsated with alternative didactic means to ensure the continuity of the training action.

CR3.6 The implementation and maintenance of the teaching methods will be carried out in compliance with the safety and health standards to safeguard the integrity of the students and the trainer.

CR3.7 The materials are used in the light of established programming and the concrete circumstances of the didactic communication process.

Professional Context

Production media.

Computer applications, image players, audio and video players, projector, software, computer hardware and reprographics. Slate, stationery, panels. Audiovisual and multimedia material. Computer systems and author tools. Electronic audio and video accessories and devices. Multimedia supports. File formats and multimedia animation.

Products and results.

Selection, elaboration, adaptation and use of materials, means and teaching resources to facilitate training. Multimedia presentations. Teaching scripts.

Information used or generated

Documentation on the use and handling of devices and equipment for projection, audio and video. Didactic scripts for graphic, audiovisual and multimedia material. Catalogues. Technical manuals of manufacturers. Audiovisual documents. Resource Guide. Specific bibliography. Information and training resources available on the network. Graphical documentation on different media.

Competition Unit 3

DENOMINATION: IMPARTING AND TUTORING TRAINING ACTIONS FOR EMPLOYMENT USING TECHNIQUES, STRATEGIES AND TEACHING RESOURCES.

Level: 3

Code: UC1444_3

Professional realizations and realization criteria

RP1: Set conditions that favor the development of the learning process for the delivery of training actions.

CR1.1 The different points of the program are explained to the students emphasizing the importance of the work that will be carried out with the intention of providing a whole idea.

CR1.2 The needs, interests and prior knowledge of the participants are considered and linked to the content, the professional practices and the training itinerary, at the beginning of the training action, to adapt the processing process to the context where it is imparted.

CR1.3 Environmental materials and conditions are verified and analyzed prior to their use to match the training action to the available circumstances and resources.

CR1.4 Participation and collaboration in the development of the training action is based on the involvement of the group to create a climate that facilitates the achievement of the objectives.

RP2: Imparting training contents of the programme, using techniques, didactic strategies, resources and teaching materials in line with the type of training action in order to facilitate the acquisition of skills professionals.

CR2.1 The contents are exposed by combining the use of voice, rhythm, gesticulation and body movement, paying attention to the sequence, clarity, understanding and significance of the contents in order to facilitate their transmission to students.

CR2.2 The training contents are presented on the basis of models close to the professional reality, trying at all times to update them regarding the use of techniques, instruments or methodologies to facilitate the acquisition of professional skills.

CR2.3 Students ' participation is encouraged, as well as the establishment of interpersonal relationships to create a joint action environment in the context of the classroom.

CR2.4 Teaching strategies are applied and vary according to the needs and pace of learning of the trainees in order to consider personal and/or group difficulties.

CR2.5 The content that delimits the core of the training action is emphasized by emphasizing the relationship they have with the achievement of professional competencies.

CR2.6 Students ' contributions to training action are positively strengthened by providing alternatives or suggestions and correcting errors to involve them in their own learning process.

CR2.7 The indicators for the transmission of content are systematically checked, especially in relation to the students of the training action with the most difficulties, in order to control the distractors that interfere in the the development.

CR2.8 The examples and demonstrations are based on the complexity of the content and/or demands of the students of the training action to facilitate the acquisition of the contents.

RP3: Propose, dynamize and monitor learning activities using active methodologies to encourage the development of professional and social competencies.

CR3.1 Learning activities are clearly proposed with well-defined instructions and execution criteria, providing information on the type of outcome expected and the criteria used in your assessment.

CR3.2 The procedures for the work and implementation of the learning activities are agreed with the group of students of the formative action, as far as possible, to energize the performance and the degree of participation of all.

CR3.3 The training program is linked to the real situation of work through the development of learning activities that bring the world closer to the classroom.

CR3.4 The direction and/or coordination of learning activities is clearly manifested by providing suggestions and recommendations for their development.

CR3.5 Incidents and conflicts are solved and channeled, emphasizing the importance of dialogue and communication, favoring attitudes of responsibility and group work among students.

CR3.6 The monitoring of the learning activity is done systematically, checking its quality, contrasting the results, identifying errors or deviations to make the appropriate corrections.

CR3.7 The interaction and reflection of the participants is encouraged by indications and suggestions for the performance of the activities, enhancing the understanding and exchange of information.

RP4: Advising students on the use of learning strategies and using information sources that facilitate the development of training action for the acquisition of professional skills.

CR4.1 The results of the learning to be achieved and the learning activities to be developed by each student of the training action are established and agreed according to their own needs, respecting the minimum content, with an appropriate timing to the extent of the contents.

CR4.2 The learning processes performed by the students of the training action are positively reinforced, in order to promote the achievement of the results.

CR4.3 Learning activities are based on the development of individual capacities to ensure experiences linked to training action for each student, in order to foster attitudes of autonomy, responsibility and decision making.

CR4.4 Information about the evaluation of the process is provided to students on a regular basis to reinforce or reconduct their learning.

CR4.5 The evaluation and monitoring techniques of the group are differentiated to provide individualized care to students with more difficulty.

Professional Context

Production media.

Computer media, image players, audio and video players. Video camera, multimedia projector, slate, stationery, computers, printer. Classroom material. Techniques for communication, dynamisation and motivation of learning. Monitoring and monitoring learning activities. Instruments for monitoring the training action. Sources of information that facilitate the development of training actions.

Products and results.

Setting learning conditions. Delivery of training content. Use of techniques, didactic strategies, resources and teaching materials. Proposal, dynamisation and supervision of learning activities. Use of active methodologies. Counselling for students in the use of learning strategies. Didactic simulations. Autoscopies.

Information used or generated

Certificate of professionalism. Course program, module and training units. Didactic guides. Manuals and didactic notebooks. Information and training resources available on the network. Current regulations on vocational training for employment. Specific bibliography. Didactic scripts. Didactic resources in different media (such as exercises, activities and practical assumptions).

Competition Unit 4

denomination: EVALUATE THE TEACHING-LEARNING PROCESS IN THE TRAINING ACTIONS FOR EMPLOYMENT.

Level: 3

Code: UC1445_3

Professional realizations and realization criteria

RP1: Make an initial diagnosis of the training of the students, developing and applying evaluation instruments in order to adapt the contents to the level of training of the students.

CR1.1 The level of the students is checked at the beginning of the training action in relation to the objectives to be achieved in order to adapt the action according to the results obtained.

CR1.2 The tools for the collection of information are developed and implemented, in accordance with the established standards for obtaining relevant data.

CR1.3 The methodological strategies are adjusted according to the results of the initial or diagnostic evaluation to achieve the results established in the program of the training action.

RP2: To check during the development, and at the end, of the training action, the level of acquisition of professional competencies, developing and applying evaluation instruments to provide guidance on the acquisition of simple and complex learnings in order to help each student to achieve and improve them.

CR2.1 The instruments of continuous evaluation are elaborated and applied with objectivity and rigor, checking the relevance of the instruments to measure and assess the planning of the training action.

CR2.2 The continuous evaluation of participants during the training process is carried out with objective, realistic and flexible criteria, contrasting the level of learning achieved in relation to the expected results in the programming of the training action to guide students.

CR2.3 The assessment tools, which guide and direct the student in the evaluation of their own learning, are developed in a way that allows the student to analyze his or her achievements and the trainer to establish joint improvement strategies.

CR2.4 The theoretical and practical tests are applied to verify the level of learning achieved by the students of the training action in relation to the objectives and/or criteria for specific performance and evaluation.

CR2.5 Final assessment instruments are developed and applied with objectivity and rigor, meeting criteria of reliability and validity to ensure the measurement of the required data.

CR2.6 The result obtained in the evaluation of the student during the learning process is transmitted to the student, providing guidance for continuing or reconducting the individualized training process.

CR2.7 Information on the degree of achievement of acquired professional skills is communicated to each student of the training action for their knowledge.

RP3: Perform a final evaluation of the formative action, which allows you to obtain information to modify those aspects of the programming that require it.

CR3.1 The procedure for evaluation of the training action is established according to the characteristics of the action, with the participation of all the students and trainers involved.

CR3.2 Information for the evaluation and improvement of the training action is obtained through the application of data collection instruments (questionnaires, interviews, registration sheets, among others) that reflect the state of the learning process.

CR3.3 The qualitative and quantitative information of the training action is obtained through the application of data collection instruments that determine the relevance and appropriateness of each of its elements (students, programming, resources and means, among others) to the results programmed for the improvement of future actions.

Professional Context

Production media.

Instruments for the assessment of theoretical, practical and professional knowledge. Monitoring and evaluation sheets. Development of assessment learning activities. Means and teaching resources as supports for didactic action.

Products and results.

Initial diagnosis of the students ' training. Adaptation of content to the level of training, checking of the level of learning during development, and at the end of the training action. Development and application of diagnostic, continuous, final and process assessment instruments. Proposal for guidance on the acquisition of learning. Indicators of training quality. Instruments for self-assessment of pupils.

Information used or generated

Teaching documentation. Evaluation reports. Theoretical, practical and actitudinal evaluation tests. Specific bibliography. Self-assessment and heteroevaluation instruments and procedures. Information and training resources available on the network. Record sheets. Student satisfaction questionnaires.

Competition Unit 5

Designation: PROVIDE INFORMATION AND GUIDANCE ON EMPLOYMENT AND PROMOTE THE QUALITY OF VOCATIONAL TRAINING FOR EMPLOYMENT.

Level: 3

Code: UC1446_3

Professional realizations and realization criteria

RP1: Gathering information about the work reality and the professional context to convey real job opportunities in line with the training action.

CR1.1 The formative and professional reality of the specialty being imparted is analyzed and researched in a renewed, real and contextualized way to link it to future work environments.

CR1.2 Job search resources (employment observatories, online job vacancies, written media, industry companies, employment offices, consulting, consultancy, development agencies, etc.) job insertion, are identified and classified according to the professional specialty.

CR1.3 Information about the training offer and the professional context is collected in detail for your organization and presentation to offer it to people who request it.

CR1.4 The training and employment resources on offer are constantly updated, establishing ways of communication with the social and employment context, exchanging information among professionals, companies, organizations and institutions.

RP2: To enhance the active role and responsibility of the learner recipient of the training action, taking into account their personal skills, techniques and their work experience to involve them in the learning process.

CR2.1 The reality of which you receive guidance (training, needs, expectations, social status, competencies, among others) is analyzed with objectivity and in a detailed way, to identify your needs and interests.

CR2.2 The role and responsibility of the student of the formative action are actively promoted, sharing with him the reality and the employment context for his orientation.

CR2.3 The personal and professional characteristics of the student who is the recipient of the training action are identified in order to develop personalized itineraries that improve their professional qualification.

CR2.4 The personal skills and resources that enable the process of job insertion to be successfully addressed are worked with the students of the formative action, encouraging active participation and decision-making.

RP3: Inform and advise the student of the formative action on the training itineraries and professional outings in their professional specialty, in an individual and personal way to guide the choice.

CR3.1 Training itineraries and professional outings in each professional specialty are customized by contextualizing them to favor learning throughout life.

CR3.2 Information on employment (resources, instruments, among others) is transmitted to students of the training action taking into account the areas of professional interest in order to channel their professional practices.

CR3.3 Real employment opportunities are communicated, taking into account the personal and technical skills, and the work experience of each student recipient of the training action to involve them in their development. professional.

CR3.4 The individual characteristics of each student are defined by comparing them with the professional and psychosocial indicators in order to develop the personal career pathways for employment.

RP4: Identify strategies to improve the quality of training processes to apply in training actions.

CR4.1 The minimum requirements for the development of training actions are previously identified, so that they are considered in the definition of quality policy.

CR4.2 The quality parameters that measure the processes and objectives of the training are determined, to verify the level of adequacy of the training actions to the results initially foreseen in the same.

CR4.3 Teachers involved in training for employment are responsible for their work and are in line with the planning of the centre, actively participating in the coordination and monitoring meetings, to collaborate with the other actors involved in the training, assessing their contributions.

CR4.4 The change needs identified by the teachers involved in the follow-up of the training action are identified and recorded, incorporating the necessary adjustments to improve the quality of the training.

CR4.5 The teachers involved in the training are involved in regular consultation of specialized and updated publications, actively participate in meetings, seminars, congresses, associations and networks, for their improvement and professional update.

CR4.6 The proposals for adaptation and innovation of training are in line with the professional environment and the implications and effects of technological impact and ICT to increase the quality of the training process.

Professional Context

Production media.

Information collection materials such as: questionnaires, interviews, visits and the Internet. Materials for processing information. Guidance manuals, study documents on the labour market, reports on employment observatories, statistical data on employment and occupational integration. Information about quality standards. Lists of quality indicators. Follow-up and evaluation questionnaires. Track records. Coordination reports. Instruments for the evaluation of processes and results. Quality system planning.

Products and results.

Collection of information about the work situation and the professional context. Empowerment of the active role and responsibility of the student. Information and advice on training pathways and career paths. Identification of strategies to improve the quality of training processes.

Information used or generated

Job insertion reports. Training and employment pathways. Resource guides. Information on hiring, demands and job offers in the specialty. Simulations of job interviews. Inventory of businesses and employment centres in the area. Specific bibliography. Didactic resources in different media. Documentation and specialized journals. Quantitative and qualitative results of the training follow-up. Information on possibilities for improving teaching performance. Proposals for innovation and technical-pedagogical development. Monitoring and evaluation questionnaires

III. TRAINING OF THE CERTIFICATE OF PROFESSIONALISM

FORMATIVE MODULE 1

Designation: DIDACTIC PROGRAMMING OF TRAINING ACTIONS FOR EMPLOYMENT.

Code: MF1442_3

Professional qualification level: 3

Associated with the Competition Unit:

UC1442_3: Schedule training actions for employment, adapting them to the characteristics and conditions of the training, to the profile of the recipients and to the work reality.

Duration: 60 hours

Assessment Capabilities and Criteria

C1: Analyze the regulations on Vocational Training for Employment in its different modes of delivery, identifying its characteristics and target groups.

CE1.1 Identify the regulations linked to the Professional Training for Employment in the in-person and online mode.

CE1.2 Extract from the regulations the characteristics of the training to be programmed.

CE1.3 Analyze the methodological characteristics of face-to-face and online training.

CE1.4 Collect the necessary information from the training projects for the development of the action.

CE1.5 Analyze the training and professional references of modules and, where appropriate, training units, certificates of professionalism or training programs.

CE1.6 Extract of programs, certificates and/or training projects, training requirements (profiles, resources, duration, contents, among others) to be programmed.

C2: Establish methodological coordination guidelines adapted to the training modality of the action to be delivered

CE2.1 Identify the professional and training profile of the training recipients, their characteristics and needs.

CE2.2 Plan, as a team, the formative action to impart concrete content, activities, didactic methods, resources, among others.

CE2.3 Establish methodological strategies that favor adult learning.

CE2.4 Organize coordination sessions in a systematic way, evidencing results to assess the quality of the training provided.

CE2.5 Establish a consensual quality system with the teaching team for the review and updating of the teaching methodology.

C3: Develop the didactic programming of a formative action based on the impartition mode and the characteristics of the recipients.

CE3.1 Identify the location of the training action in the Vocational Training for Employment initiatives.

CE3.2 Analyze the formative action to be programmed and its linkage to the professional profile.

CE3.3 Organize the formative blocks by order of impartition, determining an operating name and its duration.

CE3.4 Develop general guidelines on the structure, characteristics, methodology of work and content to be taught according to the modality of the training action.

CE3.5 Define or analyze, taking care of the reference support (certificate of professionalism, training program and/or training project), the general objective of the module.

CE3.6 To determine the evaluative procedure of the formative action concreting moment of evaluation, instruments, weights, criteria, among others.

CE3.7 Set specific, measurable, measurable objectives that cover the different types of learning content (theoretical, practical and professional).

CE3.8 Determine the training contents necessary to develop the professional competencies established in the profile.

CE3.4 Develop general guidelines on the structure, characteristics, methodology of work and content to be taught according to the modality of the training action.

CE3.10 Develop work methodologies for the delivery of in-person and online training, concreting the teaching methods and resources and locating the activities.

CE3.11 Detailed the resources, bibliography and annexes necessary for the development of the training action.

CE3.12 Set how many observations are required for scheduled drive revision and update.

CE3.13 In a practical scenario of drawing up the programming of a training action linked to a module or training unit and in a contextualized way:

-Determine the didactic units and their duration.

-Analyze and/or draft general and specific objectives.

-Sequence, in an orderly manner, the contents to be imparted.

-Develop activities extracted from all scheduled content.

-Sequence the imparting methodology by concreting methods, didactic resources, and location of activities in the formative process.

-Develop the evaluator procedure to be followed to check the acquisition of learning objectives.

-Detailed resources, bibliography, annexes, among others, necessary for the delivery of the training.

C4: Develop the timed programming of the development of programmed didactic units, sequence content and activities.

CE4.1 Distribute, schematically, the content and activities programmed according to the duration and schedule of the training action.

CE4.2 In a practical scenario of preparing a sequenced temporalization of the didactic programming of the formative action:

-Identify the formative action referenced by the timed programming by resending code, number and name of the module, duration, period that spans the schedule, among others.

-Distribute content and activities based on the duration and schedules of the training action, teaching unit, availability of resources, facilities required.

-To consider the difficulty of the temporal distribution of the content and the activities, taking as a reference the characteristics of the modality, of the students and of the environment, with the aim of its revision and constant adjustment.

-Develop a pupil's guide for online training mode.

Contents

1. Structure of Vocational Training

-National Qualifications System: National Catalogue of Qualifications and modular training, qualification levels.

-Regulated Vocational Training Sub-system: Initial Professional Qualification Programmes and Training Cycles: characteristics, addressees and duration.

-Subsystem of Vocational Training for Employment: characteristics and recipients. Demand and Supply Training: Features

-Training programs: program structure.

-Training projects in alternance training with employment: structure and characteristics

2. Certificates of Professionalism

-Certificates of professionalism: characteristics and routes of acquisition. Structure of the certificate of professionalism: occupational profile/occupational referent, training of certificate/training reference, requirements of trainers and minimum requirements for space, facilities and equipment. Professional and online training.

-Teaching programming linked to Professional Certification.

3. Elaboration of the didactic programming of a training action in training for employment

-Skills training

-General features of training action programming.

-Objectives: definition, functions, classification, formulation, and drafting rules.

-The formative contents: conceptual, procedural and actitudinal. Drafting rules. Functions. Relationship to objectives and training mode.

-Sequencing. Update and applicability.

-The activities: typology, structure, criteria of drafting and relation to the contents. Group work dynamics.

-Methodology: teaching methods and techniques.

-methodological characteristics of the modalities for the delivery of certificates of professionalism.

-Teaching resources. resource, facilities, bibliography, annexes: characteristics and description.

-Assessment criteria: types, timing, instruments, weights.

-Remarks for reviewing, updating, and improving programming.

4. Elaboration of the timed programming of the training action

-Daily Timing:

-Features: organization, flexibility, and content.

-Structure.

-Sequencing of content and concreteness of activities.

-Making the Guide to the formative actions, for the online training mode

Methodological guidelines:

The training units for this module can be programmed independently

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

FORMATIVE MODULE 2

DESIGNATION: SELECTION, ELABORATION, ADAPTATION AND USE OF MATERIALS, MEANS AND TEACHING RESOURCES IN VOCATIONAL TRAINING FOR EMPLOYMENT.

Code: MF1443_3

Professional qualification level: 3

Associated with the Competition Unit:

UC1443_3 Select, elaborate, adapt and use materials, media, and teaching resources for the development of learning content.

Duration: 90 hours

Competition Reference: This training unit corresponds to RP1, RP2, and RP3 in terms of the design, processing, and use of graphic material.

Assessment Capabilities and Criteria

C1: Select, adapt and/or develop graphic materials, in different types of supports, for the development of the contents according to technical and didactic criteria.

CE1.1 Identify the didactic possibilities of the various media and graphic resources according to the characteristics of the training action.

CE1.2 Select updated and significant sources and/or resources, depending on the mode of delivery, the programmed objectives and the addressees of the training action, respecting the current legislation on the property intellectual.

CE1.3 Analyze the content to be transmitted, as well as its characteristics, level of complexity, difficulty of assimilation, amount of information, among others.

CE1.4 Design and elaborate graphic material according to the technical and pedagogical conditions of each support, systematically reviewing its finishing before use and/or reproduction.

CE1.5 In a practical scenario that aims to design and elaborate the graphic material for a formative action:

-Analyze the programmed objectives and the characteristics of the recipient/s of the training action.

-Select sources and/or resources that support the content of the training action.

-Design the graphic script (typography, paragraph, among others) of the material favoring its readability and use.

-Develop the graphic material based on didactic criteria, respecting the current legislation on intellectual property and reviewing its finishing.

-systematically review the elaborate and perform spelling and design corrections, among others.

C2: Use graphic resources and resources on the basis of methodological and efficiency criteria.

CE2.1 Locate the graphical media in the workspace taking into account the users and the environmental conditions.

CE2.2 Use media and graphic materials based on technical specifications and teaching guidelines.

CE2.3 Contingency and/or failures with alternative media and graphic materials, in order to ensure the continuity of the training action.

CE2.4 Identify occupational and environmental risk prevention measures related to the use of graphic media.

CE2.5 In a practical scenario that aims to use a graphic material for a formative action:

-Select media and graphical resources that offer security to the teacher in use during a formative session

-Check the status of media and graphic materials by solving failures.

-Use media and graphic materials according to the learning situation by following technical specifications and teaching guidelines.

-Rate the suitability of the resource developed and the effectiveness of the results.

C3: Select, adapt and/or develop audiovisual and multimedia material for the development of the content according to technical and didactic criteria.

CE3.1 Identify the didactic possibilities of audiovisual and multimedia materials (interactive whiteboard, multimedia presentation, video, sound, web, among others) according to their use and the modality of the training action.

CE3.2 Describe the effects that the technological impact and the Information and Communication Technologies (ICTs) produce in training.

CE3.3 Select and adapt audiovisual and/or multimedia materials according to the mode of delivery, objectives, contents, environmental conditions and characteristics of the addressees, respecting the legislation Intellectual property in force.

CE3.4 Analyze content to be transmitted, as well as features, level of complexity, difficulty of assimilation, amount of information, among others.

CE3.5 Develop quality audiovisual and multimedia material, using more frequent audiovisual devices and computer systems.

CE3.6 Flexibly design a multimedia presentation allowing variations in its sequence.

CE3.7 In a practical scenario for the development of audiovisual and multimedia material for a training action:

-Perform the graphical and didactic script, taking into account the technical characteristics of the medium/resource that is supported.

-Review audiovisual and multimedia material by improving and updating it, giving a technical-methodological quality finish.

C4: Use audiovisual and multimedia resources and resources, taking into account the mode of delivery of training, methodological and efficiency criteria.

CE4.1 To locate in the workspace audiovisual and multimedia resources and resources (multimedia projector, audio player, video player, computer, among others) based on safety and environmental health standards.

CE4.2 Use the teaching-learning virtual environment in online training situations.

CE4.3 systematically check the operation of audiovisual and multimedia resources and resources by ensuring their use during training.

CE4.4 Use audiovisual and multimedia resources and resources according to technical specifications and teaching guidelines (content organization, attention and motivation of students).

CE4.5 Subheal possible technical failures with alternative means to ensure the continuity of the training action.

CE4.6 Identify measures for the prevention of occupational and environmental risks related to the use of audiovisual and multimedia resources.

CE4.7 In a practical scenario that aims at the use of audiovisual and multimedia resources and resources for a training action:

-Organize the use of resources in a way that favors the combined and/or simultaneous use of different audiovisual and multimedia resources.

-Locate resources in the context in which training is to be developed, based on environmental conditions, distribution of students and characteristics of the resource itself.

-Verify proper operation, following technical specifications and safety and health standards.

-Select audiovisual and multimedia resources and resources that offer security in the use of the teacher during the training session.

-Rate the suitability of the resource developed and the effectiveness of the results.

Contents

1. Design and manufacture of printed teaching material

-Teaching finality and selection criteria for printed materials.

-Graphic layout features:

-Typography: anatomy of a letter, typographical families (regular, bold, italic, bold italics, versalite) and classification.

-Paragraph: types (Spanish, German, French, flag, lamp), alignment (left, centered, right, justified, forced justified).

-Page: margins, elements of a page (heading, title, body of text, image, caption, page number, footer), reticle (distribution of elements on the page).

-Color: RGB, CMYK, chromatic circle.

-Elements of the didactic script:

-Generals: index, glossary, annex, bibliography.

-Specific: introduction, objectives, contents, summaries, infographics, activities, self-assessment.

-Selection of teaching materials printed according to the objectives to be achieved, respecting the rules on intellectual property.

-Application of occupational risk prevention and environmental protection measures in the design and development of printed teaching materials.

2. Planning and using graphical resources and resources

-Features and didactic purpose:

-Types

-Location in space.

-Usage recommendations.

-Design a hyphen with the usage structure in a formative session.

3. Design and manufacture of multimedia materials and presentations

-The Multimedia Projector:

-Characteristics and purpose didactic.

-Usage recommendations.

-Location in space.

-Media presentation:

-Slide design (composition, text, color, fixed and moving image, animation, sound).

-Presentation structure (introduction, development, and conclusion).

-Sequencing the presentation

-Making multimedia presentations, respecting rules on intellectual property.

-Computing application uses for multimedia presentation design.

-Application of occupational risk prevention and environmental protection measures in the design and development of a multimedia presentation.

4. Using the web as a teaching resource

-Internet:

-Associated concepts (www, http, url, html, web browsers, among others).

-Services (web page, email, instant messaging, video conferencing, forums, blog, wiki, among others).

-Criteria for selecting teaching resources through the web.

5. Using interactive whiteboard

-Components (computer, multimedia projector, computer application, among others).

-Characteristics and purpose didactic.

-Tools (calibration, writing, access to the computer application, among others).

-Location in space.

-Usage recommendations.

6. virtual learning environment

-Virtual classroom/platform: features and types.

-Using tools for virtual communication for educational purposes: forums, chat, mail, etc

-Resources of the learning virtual environment.

-Tasks and activities your assessment and registration of qualifications.

-Making tutorial videos and other resources with simple design tools.

-More frequent applications in online training

Methodological guidelines

The training units for this module can be programmed independently.

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

FORMATIVE MODULE 3

Denomination: Impartition and tutoring of training actions for employment

Code: MF1444_3

Professional qualification level: 3

Associated with the Competition Unit:

UC1444_3 Imparting and tutoring training actions for employment using techniques, strategies and teaching resources.

Duration: 100 hours

FORMATIVE UNIT 1

Naming: IMPARTING TRAINING ACTIONS FOR EMPLOYMENT

Code: UF1645

Duration: 70 hours

Competition Reference: This training unit corresponds to RP1, RP2, and RP3.

Assessment Capabilities and Criteria

C1: Define strategies that facilitate adult learning, prior to formative action.

CE1.1 Identify the principles and factors involved in adult learning.

CE1.2 List the elements that are actively involved in the teaching-learning process.

CE1.3 Define the conditions (favoring and limiting) to develop a quality training process, indicating the competencies of each agent and elements involved.

CE1.4 Select procedures that enable the identification of training needs and previous knowledge, interests and motivations.

CE1.5 Organize content and teaching resources by adapting them to the characteristics of the group.

CE1.6 Rate the need to link training actions with work reality.

C2: Promote the motivation and active participation of students.

CE2.1 Identify the distinct phases and characteristics of the learning group and each of its components.

CE2.2 Apply motivation techniques in the development of the formative action.

CE2.3 Different group techniques according to their purpose and characteristics, as well as the peculiarities of the elements of the formative process.

CE2.4 Design learning activities based on motivating, learning, and participatory criteria.

CE2.5 Analyze the role of the trainer as dynamic-coordinator of the activities.

CE2.6 Favor the search for solutions to possible incidents and conflicts that arise in the group.

CE2.7 Track activities by timely correcting possible deviations in results.

CE2.8 In a practical assumption of imparting a training session in person to a particular group of students:

-Design individual and group activities to encourage students ' motivation and participation.

-Determine the instructions for the development of the activity in a clear and motivating way.

-Encourage collaborative work, enhancing the reflection and interaction of students.

-Preview follow-up actions and get results from those activities.

CE2.9 In a practical assumption of imparting a training session online to a particular group of students:

-Design individual and group activities to encourage students ' motivation and participation.

-Determine the instructions for the development of the activity in a clear and motivating way.

-Encourage collaborative work, enhancing the reflection and interaction of students.

-Preview follow-up actions and get results from those activities.

C3: Use applicable communication techniques and adapted to training action.

CE3.1 Identify the components involved in the communication process.

CE3.2 Use verbal, nonverbal, and written communication techniques.

CE3.3 Clearly explain the factors that determine the effectiveness of communication in a formative action.

CE3.4 Develop and/or potentiate communicative attitudes in students.

CE3.5 Create common, formal and informal communication spaces, attending training mode.

CE3.6 Use different communication channels ensuring that the information is received at the right time and form.

CE3.7 Use communication paths that favor the use of ICTs (e-mail, discussion forums, chat, video conferencing, among others) increasing the immediacy of communication.

CE3.8 Apply methodological strategies to adult learning, based on the principles of the active methodology.

CE3.9 Use the virtual classroom for knowledge acquisition.

C4: Apply the teaching skills needed to develop the delivery of the training action by promoting the teaching-learning process.

CE4.1 Use different techniques to achieve, in the students, a climate of interest, expectation and attention for the content.

CE4.2 Expose the content by taking care of the coherence between verbal and non-verbal communication favoring feedback and using focalizations, interactions and pauses, to avoid distractions or boredom.

CE4.3 Prepare and motivate students to receive the content, concreting, contextualizing, sequencing and linking them to the work reality, through experiences, anecdotes, summaries and other strategies.

CE4.4 Use examples, demonstrations, or any technique or strategy that facilitates the acquisition of competencies.

CE4.5 Reinforce students ' contributions, involving them in their own learning process, providing alternatives or suggestions and correcting errors.

CE4.6 Check, in the development of training sessions, if the learning objectives are achieved by the students, through different feedback techniques: questions, verbal or written exercises, comments, among others.

CE4.7 In a practical scenario, where the conditions of a class or training session are reproduced, the students will perform a teaching simulation, where they will:

-Develop a timed planning of the training session by integrating content, objectives, activities, and the use of various resources and teaching materials.

-Practice all teaching skills by adapting them to the intended target for the training session.

-Display teacher simulation by self-evaluating strengths and weaknesses of methodological strategies and teaching skills used.

-porting suggestions for improvement regarding the development of teacher simulation.

Contents

1. Psychopedagogical aspects of apprenticeship in vocational training for employment

-The teaching-learning process in adult education:

-Elements of the learning process: students, teachers, subjects to be taught, methods, interaction and context.

-Functions of the teacher and the agents involved in the training (tutor, administrator, coordinator, among others).

-Adult learning: objectives, characteristics and types. Learning styles.

-Learning triggers: perception, attention, memory.

-The motivation:

-Elements: need, action, and objective.

-Process of motivational behavior.

-Application of strategies to motivate students.

-Communication and learning process:

-The didactic communication process: elements.

-Types: verbal, nonverbal, and written.

-Interferences and barriers in communication. The feedback.

-The active listener.

-Factors determining the effectiveness of communication in the teaching-learning process.

-Communication through information technologies: synchronous and asynchronous.

2. Dynamizing the learning in the group according to impartition mode.

-Distinctive characteristics of group learning.

-Group types.

-Group development phases.

-Group dynamization techniques, situation, and learning objectives.

-Group coordination and moderation.

-Types of responses to students ' performances.

-Conflict resolution.

3. Methodological strategies in vocational training for employment according to imparting mode

-Teaching methods.

-Methodological principles

-methodological strategies.

-Choosing the methodological strategy based on:

-Learning results.

-Learning group.

-Contents.

-Resources.

-Organization.

-Teaching skills:

-Features.

-Awareness as an introductory technique; variation of stimuli; integration of knowledge; non-verbal communication; reinforcement, motivation and participation; sequentiality and control of understanding.

-Teaching styles.

-The formative session:

-Organization of a formative session.

-Teaching exposure: requirements and characteristics.

-Preparing and developing a formative session.

-Using materials, media, and resources.

-Teaching simulation:

-Microteaching techniques

-Realization and evaluation of simulations.

-Using the virtual classroom.

FORMATIVE UNIT 2

Naming: TUTORING OF TRAINING ACTIONS FOR EMPLOYMENT

Code: UF1646

Duration: 30 hours

Competition Reference: This training unit corresponds to RP4.

Assessment Capabilities and Criteria

C1: Provide personalized skills and strategies to enhance students to promote their learning, in-person and online training, monitoring their development.

CE1.1 Identify the most frequent forms of learning for the acquisition of professional skills.

CE1.2 Select individualized learning strategies that provide each student with the acquisition of professional skills.

CE1.3 Describe the figure and functions of the trainer-tutor according to the formative mode.

CE1.4 Identify information and communication channels with students for the development of the tutorial action.

CE1.5 Develop tutorial actions, agreeing on the frequency and exchange of assessments on the development of student learning.

CE1.6 In a practical monitoring of the learning process of a training action, develop a timetable of learning activities and tutoring adapted to the needs that are exposed, favoring autonomy and responsibility of the students.

CE1.7 In a practical scenario that aims to develop procedures to redirect students ' learning towards the proposed goals through the systematic monitoring of programmed learning activities:

-Promote learning activities that ensure decision-making autonomy to develop individual capabilities.

-Establish channels to regularly inform students about their progress in learning action, in order to strengthen or redirect their learning.

C2: Provide strategies and skills to favor learning in online training by monitoring their development.

CE2.1 Use tools for virtual communication.

CE2.2 Perform specific tasks and activities for online training, assuming administrative responsibilities.

CE2.3 Develop the online training tutorial plan for different types of training actions.

Contents

1. Characteristics of the tutorial actions in vocational training for employment

-Training modes: face-to-face, remote and mixed.

-Tutorial plan: mentoring and guidance strategies and styles.

-Stand-alone learning strategies. Learning styles.

-Online communication.

-The figure of the in-person tutor and online tutor:

-Tutoring strategies and styles.

-Roles: active, proactive, and reactive.

-The role of the tutor.

-Tutorials skills.

-Organization and schedule of tutorial actions.

-Group coordination. Finding solutions.

-Monitoring and monitoring tutorial learning.

2. Developing the tutorial action.

-Student characteristics

-Timing the tutorial action.

-Realization of Cronograms.

-Design an individualized action plan.

3. Developing the online tutorial action

-Student characteristics.

-Making the "course guide".

-Tasks and activities, their assessment and registration of qualifications.

-Administrative responsibilities of the tutor.

-Making video tutorials with simple design tools.

-Coordination criteria with tutors and head of studies.

Methodological guidelines

The training units for this module can be programmed independently.

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

FORMATIVE MODULE 4

Designation: ASSESSMENT OF THE TEACHING-LEARNING PROCESS IN VOCATIONAL TRAINING FOR EMPLOYMENT.

Code: MF1445_3

Professional qualification level: 3

Associated with the Competition Unit:

UC1445_3 Evaluate the teaching-learning process in the training actions for employment.

Duration: 60 hours

Assessment Capabilities and Criteria

C1: Analyze the fundamental principles of evaluation, as well as the ways it can take based on its purpose, means, collective, etc.

CE1.1 Different measurement and evaluation of results based on reference levels (standard or criterion).

CE1.2 Define the conditions that determine an assessment to be objective, reliable, and valid.

CE1.3 Analyze the characteristics of the regulations governing the assessment by competencies.

CE1.4 Identify the different modalities of evaluation, taking into account their purpose, moment of realization and evaluating agent.

CE1.5 Distinguished assessment instruments according to the characteristics (simple or complex learning) and types of content (theoretical, practical and professional).

C2: Develop theoretical assessment tests, providing guidance for use in a formative action.

CE2.1 Select appropriate tests for evaluation of simple and complex learnings.

CE2.2 Different types of items to include in a theoretical evaluation test.

CE2.3 Build a specification table to verify the adequacy of the test to the objectives and content proposed in the programming.

CE2.4 Distinguished item types depending on their complexity (knowledge, understanding, application).

CE2.5 Build a bank of items, appropriate to the specification table, following the rules for the elaboration of each item type.

CE2.6 Draft theoretical tests that measure complex learning (interpretive exercise, test test, among others) following standard evaluation criteria.

CE2.7 Clearly define application, correction, and qualification instructions in the theoretical tests to be applied.

CE2.8 In a practical scenario of producing an objective test to perform the theoretical evaluation of a concrete training action:

-Adequating the objective test to the assessment criteria set out in the reference didactic programming.

-Build a specification table by distributing items based on type, complexity (knowledge, understanding, and application).

-Develop a bank of items by tripling at least the number of items in the test.

-Organize the objective test including identification of the same and the students, general instructions of the test and specific instructions on how to respond to each type of item.

-Make clear the instructions for applying, correcting, and rating the objective test.

C3: Develop practical tests for both modes of delivery accompanied by guidance to facilitate their use in a training action.

CE3.1 Select the appropriate assessment tools for each type of practice, depending on what you want to evaluate (performance, product, or both).

CE3.2 Develop the most appropriate practical assessment instrument (rating scale, observation sheet, practice assessment sheet, among others), taking into account the objectives of the assessment, type of activity and form of record.

CE3.3 Draft the corresponding instruction sheets for the teacher and for the students, exposing in detail in each of them the criteria of application, correction and qualification.

CE3.4 In a practical scenario of developing a practical test to evaluate cognitive procedures, skills and attitudes in a concrete training action:

-Choose a representative and observable practice of the module or training unit to evaluate.

-Unlobe, sort, and weight the tasks that constitute the practical activity.

-Set the scales and/or assessment factors for each of the tasks and their score.

-Identify the practical evaluation test (name and module in which it is included, among others) and specify its duration.

-Make clear the instructions for application, correction and qualification of the practical test, both for the students and for the teachers.

C4: Analyze the information gathered throughout the training process to modify those aspects that improve the quality of the training action.

CE4.1 Identify indicators to assess the effectiveness and efficiency of the training action.

CE4.2 Develop and apply data collection instruments (questionnaires, interviews, record sheets, among others) on elements of the training action.

CE4.3 Perform the dump of data obtained after application of the instruments.

CE4.4 Analyze and compare the results with those expected to propose the continuity, permanence or adequacy of the training action.

CE4.5 In a scenario of evaluating a formative action:

-Determine the evaluation indicators.

-Design and develop a record sheet and/or questionnaire to collect information on the given indicators.

CE4.6 In a practical scenario of analyzing the results of the evaluation of a training action:

-Volcated from the data collected in a questionnaire or record sheet.

-Analysis and comparison of the results obtained with the expected results.

-Presentation of improvement proposals.

C5: Perform the evaluation of the tasks and activities presented by the students in the online training mode.

CE5.1 Know and master the assessment tools used in online training.

CE5.2 Develop follow-up reports and final evaluation of training activities.

Contents

1 Evaluation in training for employment applied to different modes of delivery.

-Assessment of learning:

-Assessment Concept

-Evaluation Planning: Intervinlient Agents.

-Importance of the assessment. Measure and evaluate.

-Technical characteristics of the evaluation process: systematicity, reliability, validity, objectivity, effectiveness, among others.

-Evaluation modes based on time, evaluator, and purpose.

-Documentary support with result evidence (minutes, reports, among others).

-Evaluation by competencies:

-Procedure for the recognition and accreditation of professional skills: formal and non-formal pathways of training and professional experience.

2. Development of tests for the evaluation of theoretical contents

-Assessment of simple learnings: objective proof.

-Knowledge levels: Bloom taxonomy.

-Specification table.

-Item types: elaboration and correction rules

-Instructions for application of tests.

-Objective test structure: header, general instructions, and specific instructions.

-Instructions for the application, correction and qualification of the tests.

-Assessment of complex learnings: interpretative exercise, test trials, oral tests, among others.

-Rules for the elaboration and correction of complex learning tests.

3. Design and development of evaluation tests of practices adapted to the mode of delivery

-Criteria for the elaboration of in-person and online practices.

-Criteria for correction:

-Coyew Lists.

-Rating scales: numeric, graphic, and descriptive.

-Practice assessment sheets.

-Likert scales.

-Log sheets.

-Instructions for the application of tests: students and teachers.

4. Assessment and follow-up of the training process in accordance with in-person and online training.

-Setting evaluation criteria and indicators.

-Application of qualitative and quantitative information collection techniques.

-Making and using rules:

-Record sheet:

-Questionnaire:

-Tracking sheet.

-Reports of follow-up and evaluation of training actions.

-Tracking Plan:

-Elements.

-Features.

-Enhancement and reinforcement strategies.

-Quality control and evaluation: effectiveness, effectiveness and efficiency.

Methodological guidelines

The training units for this module can be programmed independently.

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

TRAINING MODULE 5

Designation: CAREER GUIDANCE AND QUALITY PROMOTION IN VOCATIONAL TRAINING FOR EMPLOYMENT

Code: MF1446_3

Professional qualification level: 3

Associated with the Competition Unit:

UC1446_3 Facilitate information and employment guidance and promote the quality of vocational training for employment.

Duration: 30 hours

Assessment Capabilities and Criteria

C1: Orientate in the identification of the students ' work reality to help them in the decision making in their process of insertion and/or professional promotion.

CE1.1 Define the professional profile of each participant by emphasizing the personal characteristics, knowledge, skills and attitudes required for the professional activity.

CE1.2 Analyse the sociolaboral context and the demands of the labour market of each of the participants.

CE1.3 Identify the different forms of employment (self-employed) to facilitate job insertion.

CE1.4 Develop a professional itinerary to encourage insertion and/or personal promotion, encouraging the involvement and active participation in the process and taking into account their personal situation (experience, expectations and interests).

CE1.5 Together develop a training pathway or training opportunities, related to the individual profile, to improve your professional qualification.

CE1.6 In a practical scenario to develop the professional profile of a student, they will have to:

-Identify training, experience, expectations, interests and attitudes towards employment by taking stock and determining participant strengths and weaknesses.

-Relating your professional profile to the demands of the job market.

-Define a training and professional itinerary that meets your goals and interests for the improvement of your professional qualification.

C2: Foster procedures and strategies for searching and updating information about the professional and productive environment.

CE2.1 Conduct a sampling of agencies and institutions of labor intermediation taking into account the profiles of the participants.

CE2.2 Identify other sources of information for your work or professional update by analyzing their features and utilities.

CE2.3 In a practical scenario of drawing up a guide to employment and training resources for a given professional context:

-Identify the sector's agencies and companies and their most representative characteristics and measures to promote employment.

-Relating publications, activities, seminars, professional networks, forums, among others, linking them to professional activity.

-Organize the information by ensuring mechanisms that facilitate your permanent consultation and updating.

C3: Apply job search strategies and tools.

CE3.1 Identify the main job search tools.

CE3.2 Design employment search instruments tailored to the labour market supply.

CE3.3 Use coping strategies and overcoming selection processes.

CE3.4 In a practical scenario of responding to a given job offer:

-Find information about the company.

-Prepare a cover letter.

-Adapt the resume to the offering.

-Prepare and simulate the selection interview.

C4: Analyze mechanisms to ensure the quality of training actions.

CE4.1 Recognize Annual Quality Assessment Plans.

CE4.2 Identify aspects of training action improvement.

C5: Design innovation and professional update procedures and strategies.

CE5.1 Identify programs or actions that complement technical and didactic training, favoring the application of innovative processes.

CE5.2 Resend professional exchange networks (meetings, seminars, congresses, professional networks, among others).

Contents

1. Analysis of the professional profile

-The professional profile:

-Individualized character of the orientation process.

-Personal characteristics.

-Training.

-Professional experience.

-Skills and attitudes.

-The sociolaboral context:

-Features: Requirements and Requirements.

-Labour market trends.

-Emerging professions: fields of employment.

-Employment patterns: types of contract, self-employment and remote work.

-Formative and professional itineraries.

2. Professional information. Strategies and tools for job search

-Labor market information channels: INE, employment observatories, job portals, among others.

-Agents linked to training and employment guidance and job intermediaries: SPEE, autonomic employment services, employment tutors, OPEAs, guidance cabinets, ETTs, selection, consulting, consultancy, development agencies, among others.

-Making a resource guide for employment and training.

-Job search techniques:

-Presentation Letter.

-Curriculum vitae: European curriculum.

-Job search calendar.

-Access channels for information:

-The web: portals.

-Contact networks.

-Other.

-Selection processes:

-Interviews.

-Professional tests.

3. Quality of training actions. Innovation and teacher update

-Training quality assessment processes and mechanisms:

-Annual Quality Assessment Plans.

-Realization of teacher proposals for improvement for training action.

-Quality assessment indicators of the training action.

-National Reference Centers.

-Perfecting and updating the technical-pedagogical of trainers: Technical Improvement Plans.

-Integrated Vocational Training Centres.

-European programs and community initiatives.

Methodological guidelines

The training units for this module can be programmed independently.

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

MODULE OF NON-WORKING PROFESSIONAL PRACTICE IN TEACHING IN VOCATIONAL TRAINING FOR EMPLOYMENT

Code: MP0353

Duration: 40 hours

Assessment Capabilities and Criteria

C1: Develop and/or adapt didactic programming and evaluation instruments for a training action.

CE1.1 Participate in coordination meetings to contextualize the formative action.

CE1.2 Determine objectives, contents, methodology and activities.

CE1.3 Specify the resources, bibliography, and attachments required for the delivery of the formative action.

CE1.4 Temporalize the formative action to be developed.

CE1.5 Design tests of practical and professional evaluation, concreting tasks, defining weights and establishing scales for the evaluation of practices and attitudes.

CE1.6 Sute the application, correction, and rating instructions for the evaluation tests to be applied.

C2: Starting training sessions by providing strategies to improve students ' learning, promoting the process of teaching and learning and the analysis of the labor market.

CE2.1 Adapting, elaborating and/or using graphic, audiovisual and/or multimedia materials in the delivery of training actions.

CE2.2 Present the objectives and contents clearly, creating expectation and/or capturing the attention in the students.

CE2.3 Expose content by caring for communication and consistency between verbal and non-verbal message, favoring feedback.

CE2.4 Favor participation using dynamization techniques and motivating the group.

CE2.5 Track the objectives and assimilation of content throughout the session.

CE2.6 Close the session by highlighting the key issues for the session.

CE2.7 Provide tools and sources of job search and professional update.

C3: Participate in the company's work processes, following the rules and instructions set out in the job center.

CE3.1 Behave responsibly in both human relationships and the jobs to be performed.

CE3.2 Respect the procedures and rules of the work center.

CE3.3 Diligently undertake the tasks according to the instructions received, trying to bring them into line with the work rate of the company.

CE3.4 Integrate into the production processes of the job center.

CE3.5 Use the established communication channels.

CE3.6 To respect at all times the measures of risk prevention, occupational health and environmental protection.

Contents

1. Programming and evaluation of training actions

-Contextualization of the formative action.

-Determining the objectives and concreteness of the contents to work.

-Defining activities and methodologies that favor learning.

-Detailed resources, bibliography, and attachments required for the partition.

-Realizing the timing of the formative action.

-Item redaction taking care of different levels of concretion.

-Design of tests for evaluation of practices and/or attitudes.

-Redaction of the application, correction, and rating instructions for the tests.

2. Delivery of training sessions, using graphic, audiovisual and/or multimedia materials and providing advice on the labour market

-Design, review and/or improvement of graphic, audiovisual and/or multimedia material with pedagogical criteria, anticipating failures and correcting errors.

-Location of resources in the classroom safely, favoring the visibility of the teaching material.

-Presentation of objectives and contents.

-Exposition of contents by varying the didactic methods and supporting them in graphic, audiovisual and/or multimedia materials.

-Motivation of students and development of dynamization techniques.

-Track the session by checking the achievement of the goals and favoring feedback.

-Close or shutdown of the session.

-Facilitation of techniques and/or tools for job search and professional updating.

3. Integration and communication in the workplace

-Responsible behavior in the job center.

-Respect to the procedures and rules of the work center.

-Interpreting and diligently performing the instructions received.

-Recognition of the organization's production process.

-Using the communication channels set in the job center.

-Adequation to the company's work rate.

-Tracking the regulations for risk prevention, occupational health and environmental protection.

IV. PRESCRIPTIONS OF TRAINERS

Modules	Required Accreditation	Professional Experience required in the scope of the competency
MF1442_3: Educational action planning for employment	• Licensed in Psychology. • Licensed in Pedagogy. • Licensed in Psychopedagogy • University Master of Formation of Formators over 600 hours.	3 years
MF1443_3: Selecting, making, adapting and using materials, media, and teaching resources in professional training for employment	• Degree in Psychology. • Licensed in Pedagogy. • Licensed in Psychopedagogy • University Master of Formation of Formators over 600 hours.	2 years
MF1444_3: Impartitioning and tutoring training actions for jobs	• Licensed in Psychology. • Licensed in Pedagogy. • Licensed in Psychopedagogy • University Master of Formation of Formators over 600 hours.	3 years
MF1445_3: Assessment of the teaching-learning process in vocational training for employment	• Licensed in Psychology. • Licensed in Pedagogy. • Licensed in Psychopedagogy • University Master of Formation of Formators over 600 hours.	3 years
MF1446_3: Job orientation and quality promotion in vocational training for employment	• Licensed in Psychology. • Licensed in Pedagogy. • Licensed in Psychopedagogy • University Master of Formation of Formators over 600 hours.	2 years

V. MINIMUM SPACES, FACILITIES AND EQUIPMENT REQUIREMENTS

Forming Space	Surface m2 15 pupils	Surface m2 25 pupils
Technique	45	60

Forming Space

M1	M2	M3	M4	M5
Aux	X		X	X	X		X	X

Forming Space	Equipment
Auce.	-PCs installed in network and Internet connection. -Office software and Internet tools. -Specialty specific software -Audiovisual Equipment -Video Camera with connections and tripod -Projection Canon. -Rotafolios. -Pizarra. -Classroom material. -Table and chair for the trainer. -Table and chair for pupils.

It should not be interpreted that the various identified learning spaces should necessarily be differentiated by closure.

The facilities and equipment must comply with the relevant industrial and sanitary sanitary regulations and respond to the universal accessibility and safety measures of the participants.

The number of units to be provided with the tools, machines and tools specified in the training spaces will be sufficient for a minimum of 15 students and must be increased, in their case, to attend to the top number.

In the event that the training is addressed to persons with disabilities, the adaptations and reasonable adjustments will be made to ensure their participation in equal conditions.

ANNEX V

I. Identification of the certificate of professionalism

Naming: Library Services Station

Code: SSCB0111

Professional Family: Sociocultural Services and the Community

Professional Area: Cultural and Recreational Activities

Professional qualification level: 3

Professional reference qualification:

SSC611_3: Library services station (RD 1035/2011, July 15. B.O.E. of 4 August 2011)

Relationship of competency units that configure the certificate of professionalism:

UC2022_3: Report and form the library user.

UC2023_3: Incorporate and maintain library collection funds.

UC2024_3: Perform the library loan service.

UC2025_3: Perform cultural and library extension activities.

General competition:

Attend the user of a library by performing information and training tasks, lending and maintaining and conserving the collection's funds and developing cultural and library outreach activities, taking into account quality criteria account.

Professional Environment:

Professional scope:

Develops its professional activity, both as an employed person and as an own, in the field of small, medium and large private companies, as well as in public administrations and/or entities related to the sector Scientific-technological, sociocultural and educational. Your activity is performed under the supervision of a superior and/or hierarchical technician.

Productive Sectors:

It is located in the service sector related to the scientific-technological, sociocultural and educational field.

Relevant Occupations and Jobs:

Library Auxiliary.

Library auxiliary technician.

Library specialist technician.

Requirements required for professional exercise:

Be in possession of the accreditation established by the competent Administration.

Duration of the associated training: 540 hours

Relationship of training modules and training units:

MF2022_3: Library user information and training. (120 hours)

• UF1928: Information management for the library user. (80 hours)

• UF1929: Training management for the library user. (40 hours)

MF2023_3: Library collection management. (140 hours)

• UF1930: Training and organization of the library collection. (80 hours)

• UF1931: Library collection maintenance. (60 hours)

MF2024_3: Library Loan Service. (80 hours)

MF2025_3: Cultural and Library Extension. (80 hours)

MP0405: Non-working professional practice module: Library services (120 hours)

II. PROFESSIONAL PROFILE OF THE CERTIFICATE OF PROFESSIONALISM

Competition Unit 1

Naming: REPORTING AND TRAINING THE LIBRARY USER

Level: 3

Code: UC2022_3

Professional realizations and realization criteria

RP 1: Acer and orient the library user, informing you about the facilities and services that are at your disposal for efficient use.

CR 1.1 The process of reception and attention to the user when entering the library is performed according to the verbal and non-verbal communication expressed by the user and taking into account their cultural diversity and/or specific needs to meet your demand for information.

CR 1.2 The needs of the library user are identified by referring to the personal interview and/or the user studies developed from the library, other institutions or sources to offer a welcome custom.

CR 1.3 Library services and sections are identified with all their capabilities and capabilities to inform the user.

CR 1.4 The informative and sociocultural services of the geographical and/or institutional scope in which the library is located are recognized by the consultation of the documentation generated by the library to disseminate it to the user.

CR 1.5 The user orientation of the library is performed in person, by phone, email, and other virtual environments, by consulting and responding to those channels to facilitate the use of the library to the user.

RP 2: Manage the library's user meat by completing their identifying data in the library management system to be able to make use of the entire services of the library.

CR 2.1 The procedure for obtaining the user's meat from the library in terms of waiting time and conditions of use is explained to him verbally or through guides of use, in order to facilitate his application and the subsequent use of the same.

CR 2.2 User data are incorporated into the fields established in the library management system, in accordance with the established data protection regulations, to initiate the process of managing the library user.

CR 2.3 The physical emission of the user's meat, with its corresponding key, is carried out through the devices with which the library counts for the new user to enjoy the meat and can make use of the services that are makes it available to you.

CR 2.4 The reports of meats obtained from the library management system are reviewed by checking that the data and format used during the process of incorporation into this system are in accordance with the rules of the library. as the data protection relative to avoid errors in communications with the user and ensure the provision of the library service.

CR 2.5 User identification data are maintained and operated under the supervision of technical and/or hierarchical superiors to perform number and typology statistics for users, among others.

RP 3: Inform the user about the service letter and the library regulation in a verbal manner or through the information documents produced by the library, such as brochures and posters, among others ensure the good use of facilities and a quality service in the library.

CR 3.1 The information contained in the regulation on the operation of the library is clearly and kindly transferred to the user using documentation and signage to encourage the use of the facilities and services of the library in accordance with the regulations.

CR 3.2 The user's comments on any point of the regulation and/or the library services letter are collected through the channels of suggestions, complaints, and congratulations established by the library for consider the relevance of modifying and improving the service provided.

CR 3.3 The library's letter of services is made available to the user verbally or through the information documents produced by the library, such as brochures and posters, among others presenting the quality acquired by this one for the user to check for compliance.

CR 3.4 Data for the calculation of indicators associated with the library's letter of service commitments are collected in accordance with the procedures established by the library to measure the quality of the service library.

RP 4: Give user bibliographic guidance in-person, by phone, email, and other virtual environments, to facilitate access to the library collection.

CR 4.1 The receipt of the bibliographic queries is performed in person, by telephone, e-mail and other virtual environments, taking into account the procedures established by the library to facilitate the user's response to your query.

CR 4.2 The answers to the library user's basic bibliographic queries are performed according to the needs expressed, the levels of training detected and the library management system of the library, to ensure a custom orientation.

CR 4.3 Advanced bibliographic queries requiring searches in other catalogues or specialized sources are recognized by deriving them from responsible librarians, with the aim of ensuring quality and relevance of the responses.

CR 4.4 The guidance on the location of the bibliographic funds and the system of management established by the library is transmitted to the user verbally or through the information documents produced by the library, as brochures and posters, among others to facilitate user access to such funds, accompanying them on a personal basis if necessary.

RP 5: Forming the user in the management of bibliographic tools such as catalogues, databases, portals and repositories, among others, available in the library by transferring skills in computer science basic to be used with autonomy and to facilitate the localization of bibliographic funds (monographs, periodicals, dvd, cd, among others) of the library.

CR 5.1 The user's training needs in the management of bibliographic tools such as catalogues, databases, portals and repositories are detected by asking questions about their needs, with the objective of adapt the training to the different levels and needs of the user.

CR 5.2 The management of the bibliographic tools available in the library is explained to the interested user in a personalized way according to their needs, offering instructions for use and/or training sessions for the user uses them with autonomy.

CR 5.3 The interpretation of the signature obtained through the bibliographic tools is explained to the user to autonomously locate the bibliographic funds in the facilities of the library.

CR 5.4 The need for knowledge in basic computing required for the management of existing Information and Communication Technologies (ICT) in the library is identified by asking questions with the objective of offer help and/or training to the user in their management.

CR 5.5 Basic computer skills are transferred to the user clearly and at the time they are sued for the purpose of meeting their questions.

RP 6: Perform support tasks by collaborating with technical and/or hierarchical superiors for the management of library training activities.

CR 6.1 Administrative support for library training activities such as registration and attendance control, among others, is performed in accordance with the procedures established by the library and under the supervision of the library. of the technical and/or hierarchical superiors in order to ensure access to and the conclusion of such training activities.

CR 6.2 The dissemination of the training activities of the library is offered in different formats and channels in order to reach the user and the rest of the population of their influence.

CR 6.3 The management tools used around the training activities carried out in the library as databases, spreadsheets or other systems are constantly updated to ensure sound management in training activities.

CR 6.4 The teaching materials in the various media (paper, digital, among others) produced by the library are made and updated according to the criteria established by the technical and/or hierarchical superiors for ensure the quality of these materials.

CR 6.5 The collection of participation and opinion data, and its IT processing, is managed by means of surveys, forms, among others, to encourage the evaluation of the training activities of the library by the technical and/or hierarchical superiors.

RP 7: Develop materials such as guides, brochures, and posters under the supervision of technical and/or hierarchical superiors to disseminate information about the library.

CR 7.1 The works of editing and designing dissemination materials produced by the library such as reading guides and information brochures, among others, are carried out in collaboration with the technical and/or hierarchical superiors. other professionals, based on quality criteria in the information and simplicity in the format in order to make them accessible to the user.

CR 7.2 The dissemination of information materials produced by the library is carried out through different channels of communication, both traditional and virtual, with the aim of reaching a greater number of users.

CR 7.3 The updating of the library's activity information is carried out with the tools established by the library and under the supervision of the technical and/or hierarchical superiors, in order to offer the user a updated information on such activity.

CR 7.4 Information and Communication Technologies (ICT), such as blogs, wikis, web pages or social networks that the library puts into operation are constantly updated under the direction of technical superiors and/or hierarchical to increase the dissemination of library services to the public.

Professional Context

Production media

Channels of communication: direct contact, telephone, virtual environments (e-mail, websites, among others). Personal interview. Hardware and software. Physical emission devices for a library card. Library management system. Management tools: databases, spreadsheets, among others. ICT applications: blogs, wikis, websites, social networks, among others.

Products and results

Providing customized quality library services: Hosting, accompaniment, information and guidance to the library user. Training the library user in the management of bibliographic tools (catalogues, databases, among others). Management of the meat of the library. Reports of Librarian Meats. Library user's comments: suggestions, complaints, and congratulations. Library user input and opinion data. Access to the library collection. Receipt and response to bibliographic queries of the library user. Support in management of training activities for the user of the library: inscriptions, control of assistance, dissemination, updating of management tools, among others. Teaching materials. Library information dissemination materials: reading guides, information brochures, posters, among others.

Information used or generated

User studies. Identifying data for a user's library card. Guides for the use of library meat. Data protection regulations. Labour risk regulations. Library regulations. User identification data statistics: number, typology, among others. Letter of Services from the library. Informative and socio-cultural documents of the geographical and/or institutional scope in which the library is located. Brochures, posters. Bibliographic tools: catalogues, databases, portals and bibliographic repositories.

Competition Unit 2:

Naming: INCORPORATING AND MAINTAINING LIBRARY COLLECTION FUNDS

Level: 3

Code: UC2023_3

Professional realizations and realization criteria

RP 1: Perform selection and acquisition of bibliographic funds (monographs, periodicals, dvd, cd, among others) by responding to the criteria established by the library, collaborating with the higher technical and/or hierarchical, to complete the collection of the same.

CR 1.1 The selection of bibliographic funds is carried out according to the criteria established by the technical and/or hierarchical superiors, paying attention to the users ' disiderata, in order to complete the collection of the library.

CR 1.2 The verification of the information and completion of the bibliographic data (author, title, normalized control numbers, year of publication, among others) of the work selected to be acquired, is carried out in order to ensure that at that time it is not part of the library collection or has already been processed.

CR 1.3 The processing of the order of the selected bibliographic funds is carried out by performing such operations as pre-cataloging, processing of order sheets, listings and communication with suppliers, to carry out the acquisition process and complete the library collection.

CR 1.4 The pre-cataloguing or capturing of bibliographic records of the new bibliographic funds is carried out in a computerized environment through the incorporation of the bibliographic data (author, title, control numbers) standard, year of publication, among others) of each new work in the library management system, to manage the procurement process.

CR 1.5 The files or databases of suppliers are managed including their identifying data (address, telephone, e-mail, among others) to keep track of the bibliographic funds requested, received or to receive and make claims if necessary.

RP 2: Receiving new bibliographic funds (monographs, periodicals, dvd, cd, among others) by registering and sealing them to be incorporated into the library collection.

CR 2.1 The physical state of the bibliographic funds acquired by the library, is performed visually by notifying the technical and/or hierarchical superiors of the detected anomalies, in order to make the complaint to the provider.

CR 2.2 The collation of the order of bibliographic funds received is done by checking the correspondence between the order sheet of the library, the albaran and the documents received, to verify that these funds correspond with the requested material.

CR 2.3 The registration of the new bibliographic funds, annotation of the item number in the copy and assignment of metadata in digital objects, is carried out according to the procedures established by the library, for identify them and incorporate them into the library collection.

CR 2.4 The stamp of the library is stamped on the new bibliographic funds without altering the physical integrity of the copy or preventing its reading, according to the procedures established by the library, in order to indicate its membership of the same.

RP 3: Process the new bibliographic funds (monographs, periodicals, dvds, digital objects, among others) according to the criteria established by the technical and/or hierarchical superiors, carrying out the tasks of signature or URL assignment, knitting and antitheft device placement among others, to locate them in the library collection.

CR 3.1 The assignment of the signature or URL of the new funds and the completion of the data relating to the volume or copy (source, loan conditions, type of copy, support, among others) in the management system library is performed based on the procedures set by the library to specify its access conditions and assign its location to the library.

CR 3.2 The placement of the barcode with the item number in the new copies is performed according to the procedures established by the library, to allow the circulation of the bibliographic funds (loan, return, room query, among others).

CR 3.3 The placement of weavers in the copies corresponding to the library's bibliographic funds, is performed according to the procedures established by the library, to locate them in the library.

CR 3.4 Anti-theft devices are inserted into the new bibliographic funds without warning of their presence in them, in order to avoid their subtraction.

RP 4: Organize bibliographic funds (monographs, periodicals, dvds, digital objects, among others) on library storage devices (warehouses, cabinets, bookshelves, among others) Management systems established by this system to be located both by the user and by the library staff.

CR 4.1 The management and placement of the new bibliographic funds within the library collection is carried out in accordance with the management systems determined by the technical and/or hierarchical superiors to facilitate the user and library staff access to the library's bibliographic funds and determine the provision of these funds taking into account the occupational risks.

CR 4.2 The integrity of the library's bibliographic funds order is checked by reviewing the sorting sequences of the copies on the library storage devices (depots, cabinets, etc.). bookshelves, among others), to facilitate access to such funds by the user and library staff.

CR 4.3 The sections and spaces of the library are reorganized in collaboration with the technical and/or hierarchical superiors on the basis of quality criteria, to make it easier for the user and the library staff to access the funds bibliographic and determine the disposition of such funds.

RP 5: Perform catalog maintenance operations, repositories, and web portals among others, in collaboration with technical or hierarchical superiors to keep the information available to the user up to date.

CR 5.1 The maintenance of the manual catalogues is done by interleaving or extracting the data sheets from either high or low bibliographic seats respectively, as well as by aggregating new data in the called open works or serial publications, to keep the information available to the user up to date.

CR 5.2 The maintenance of the automated catalogues is performed by discharge, from discharge or by modifying the bibliographic records, from funds, signatures and numbers of copies or items to keep the information updated user's disposition.

CR 5.3 The tasks of maintaining library repositories, web portals, blogs, among others, is done by uploading electronic documents, removing them and continuously reviewing their accessibility, to keep up to date. the information made available to the user.

CR 5.4 The verification of links in electronic documents that integrate the library collection is done periodically by checking user profile access to ensure availability.

RP 6: Preserve the physical state of the collection by performing the prevention and conservation of bibliographic funds (monographs, periodicals, dvd, cd, among others) to maintain the physical integrity of the funds which make up the library collection.

CR 6.1 The provision of the bibliographic funds in the storage devices of the library (deposits, cabinets, bookshelves, among others) is carried out, where appropriate, by means of instruments such as fasteners and boxes protective, to maintain the physical integrity of the bibliographic funds they support.

CR 6.2 Environmental conditions (relative humidity, temperature, natural and artificial light, air pollutants, among others) are controlled, reporting anomalies to technical and/or hierarchical superiors to ensure the conditions for the preservation of the bibliographic funds determined in the procedures established by the library.

CR 6.3 Cleaning of library facilities (deposits, reading rooms, counters, among others) is controlled by notifying the detected failures to the technical and/or hierarchical superiors to prevent the deficiencies of the The cleaning of the bibliographic funds is affected.

CR 6.4 The detection of bibliographic funds damaged by incorrect placement, bad weather conditions or the attack of pests, among others, communicates to the technical and/or hierarchical superiors to study their restoration. or expunge by observing hygienic load handling measures to avoid injury under specific safety and hygiene regulations at work.

CR 6.5 Primary restoration (pasting of covers, gluing, foraging of the specimen, among others) or the isolation of bibliographic funds is carried out under the supervision of technical and/or hierarchical superiors to prevent it from being aggravated the deterioration of the documents or the spread of pests in the library collection.

RP 7: Make the count of the bibliographic funds (monographs, periodicals, dvds, digital objects, among others) by making inventories to review the funds available in the library, proceed to the expunge of those in bad shape or not relevant to the library collection and keep it updated.

CR 7.1 The library collection bibliographic funds count is made through inventories collating the data from the catalogs with the library copies to detect placement failures, Absence of damaged copies or bibliographic funds.

CR 7.2 Unplaced copies are returned to their original place within the library collection by placing them on the storage devices (depots, cabinets, bookshelves, among others) in the library, to be located both by the user and by the library staff.

CR 7.3 The information on the unlocalized specimens is recorded in the library management system, modifying the data of the item according to the procedures established by the library in order to avoid the request by the user.

CR 7.4 The performance of the expunge of the specimens in bad condition or not relevant for the collection, is carried out according to criteria determined by the library to maintain the physical integrity of the bibliographic collection and its

CR 7.5 The item data for the specimens to be expunge is modified in the library management system according to the procedures established by the library, to delete the items in the library. library collection.

Professional Context

Production media

Channels of communication: direct contact, telephone, virtual environments (e-mail, websites, among others). Hardware and software. Library management system. Cataloging systems, among others. Management tools: databases, spreadsheets, among others. ICT applications: blogs, websites, among others. Seal of the library. Storage devices: tanks, cabinets, bookshelves, among others). Holding instruments and protective boxes. Tail, lining paper, among others. Bar code reader apparatus. Antitheft device placement tools.

Products and results

Updating the library's collection of funds: embedding and maintaining library funds. Verification of information and completion of bibliographic data (author, title, among others). Processing of bibliographic funds: pre-cataloging, elaboration of order sheets, among others. Receipt of requests for bibliographic funds: physical health check, order collation, registration of new funds, sealing, among others. Processing of new library funds: completion of data relating to the fund, assignment of signature or URL, barcode, weavers and anti-theft devices, among others. Library vendor database and file management. Requests for bibliographic funds. Bibliographic funds organized into library storage devices. Information to the updated user. Maintenance of catalogs, repositories, websites, among others. Verification of the links in the electronic documents that make up the library collection. Physical state of the preserved library collection. Primary restoration of library funds. Inventory of funds available in the library. Expunge of bibliographic funds in bad condition.

Information used or generated

Bibliographic funds (monographs, periodicals, dvd, cd, among others). Data protection regulations. Labour risk regulations. Library regulations. Deiderata of library users. Library vendor databases and files. Albaranes, sheets of order of bibliographic funds. Sheets of bibliographic entries and sheets of open works. Serial publications. Electronic documents (online catalogues of libraries and publishers, among others).

Competition Unit 3

Naming: PERFORMING THE LIBRARY LOAN SERVICE

Level: 3

Code: UC2024_3

Professional realizations and realization criteria

RP 1: The loan and return operations of the requested bibliographic funds (monographs, periodicals, dvd, cd, among others) are performed according to procedures established by the library for meet the user's loan demand.

CR 1.2 The library funds loan is made by asking the user for their meat from the library in order to ensure that the loan is personal.

RP 2: Booking and/or renewal of bibliographic funds (monographs, periodicals, dvd, cd, among others) that users request are made in-person or telematic to dispose of of them on loan once they are returned or to extend the time of disposal of the bibliographic funds already provided, respectively.

CR 2.2 The personal identification key is provided to users to autonomously manage their reservations or loan term renewals of the bibliographic funds in the library management system via the Internet.

CR 2.4 The reserves of expired bibliographic funds are cancelled and the copy is placed in its corresponding location within the library collection, communicating it to the requesting user through the channel established by the library (e-mail, sms, among others), to allow other library users to use and access these bibliographic funds.

RP 3: Manage interlibrary loan applications from other libraries, under the supervision of technical and/or hierarchical superiors, to make funds available to those libraries Requested bibliography (monographs, periodicals, dvd, cd, among others).

CR 3.3 The copy requested on an interlibrary loan is located within the library collection by checking its physical status and the corresponding regulations, to respond to the requesting library by accepting or rejecting the requested loan.

RP 4: Manage the interlibrary loan applications that the own library issues at the request of the user, under the supervision of the technical and/or hierarchical superiors, to make available to the user the requested bibliographic funds (monographs, periodicals, dvd, cd, among others).

CR 4.3 The bibliographic fund dismissed for purchase and accepted to apply on an interlibrary loan is sought in library catalogues of its consortium or libraries that have agreements with it to facilitate authorization of the loan and minimize the costs of the process.

CR 4.4 The application for an interlibrary loan is sent to the selected library by mail, electronic form, fax or any other channel that the library establishes indicating the data of the requested bibliographic background to facilitate the making available to the user of this bibliographic background.

Professional Context

Production media

Channels of communication: direct contact, telephone, virtual environments (e-mail, websites, among others). Hardware and software. Library management system. Management tools: databases, spreadsheets, among others. ICT applications: blogs, websites, among others. Date stamp. Bar code reader apparatus. Self-lending systems, RFID, among others. Accessories and security systems. Non-in-person means of return of bibliographic funds: returns mailbox, postal mail, among others. Magnetizer/demagnetizer apparatus for antitheft devices.

Products and results

Loan of bibliographic funds. Return of bibliographic funds. Library loan information dissemination materials: information brochures, posters, among others. Training the library user in the handling of auto-loan machines. The processing of penalties for delay, deterioration or subtraction of the return of the bibliographic funds. Reservation, renewal and cancellation of bibliographic funds. Digital key for personal identification of the loan. Management of loan applications from other libraries. Information about the terms of use of a borrowed fund to another library.

Information used or generated

Bibliographic funds (monographs, periodicals, DVDs, CDs, among others). Data protection regulations. Labour risk regulations. Library regulations. Meat from the library. Ergonomic information. The data requester of the copy requested by another library. Bibliographic data: ISBN Agency, catalogue of the library itself and others, among others.

Competition Unit 4

Naming: PERFORM CULTURAL AND LIBRARY OUTREACH ACTIVITIES.

Level: 3

Code: UC2025_3

Professional realizations and realization criteria

RP 1: Perform reading promotion activities in collaboration with technical and/or hierarchical superiors, and disseminate them through different media (press, blogs, web pages, among others), to promote reading among the population.

RP 2: Perform the cultural activities of the library under the direction of the technical and/or hierarchical superiors with special attention to identity, memory and history, seeking synergies and alliances for the achievement of common objectives and offer the cultural extension to the population.

CR 2.3 Participation with other cultural and/or institutional agents is performed according to the criteria and procedures established by conventions or other types of agreement, under the supervision of technical and/or hierarchical superiors for the achievement of common objectives and to offer the cultural extension to the entire population.

RP 3: Perform library extension tasks by favoring the removal of physical barriers to make it possible for the library to reach certain specific population groups.

CR 3.3 The extension of library services using the Internet as a means of information, dissemination and management of digital objects is carried out in collaboration with the technical and/or hierarchical superiors for users to receive library services without moving to the library.

RP 4: Conduct library activities aimed at users with specific needs (persons with disabilities, ethnic minorities, abused women, unemployed, among others) to make effective use of resources and services offered by the library.

CR 4.3 The carrying out of the dissemination tasks of the bibliographic collection, services and activities of the library (contact with associations, sending of information documents, among others) to the groups of users with needs specific, it is done in collaboration with the technical and/or hierarchical superiors, in order to respond to these collectives.

Professional Context

Production media

Channels of communication: direct contact, telephone, virtual environments (e-mail, websites, among others). Hardware and software. Library management system. Management tools: databases, spreadsheets, among others. ICT applications: blogs, websites, among others. Storage devices: tanks, cabinets, bookshelves, among others). Equipment of the library (polyvalent or similar rooms). Media: radio, press, among others). Data collection tools: surveys, forms, reserve calendars, among others. Mobile libraries and library service points (bibliometer, bibliopiscine, park libraries, among others). Data recording tools in the library management system: statistical questionnaires. Specific devices and programs for users with special needs.

Products and results

Promotion and dissemination of activities related to reading (hours of the story, reading clubs, among others). Organisation of exhibitions with bibliographic funds. Setting of reading points of interest. Updated and maintained reading guides. Record of promotion activities to reading. Management of cultural activities. Cultural extension to the population. Management of library equipment reserves. Materials for the dissemination of activities related to the cultural extension of the library: information brochures, posters, among others. Data for the participation and opinion of users of the library. Mailing of bibliographic funds through postal mail. Collective loans to institutions (hospitals, prisons, nursing homes, among others). Collation of the reception and status of the bibliographic funds of collective loans. Activities aimed at users with special needs. Detection of deficiencies of bibliographic funds adapted to users with special needs. Dissemination of information from the bibliographic collection adapted to users with special needs.

Information used or generated

Data protection regulations. Labour risk regulations. Library regulations. Conventions for the participation of the library with other cultural and institutional agents. Distribution instruments (calendars, among others).

III. TRAINING OF THE CERTIFICATE OF PROFESSIONALISM

FORMATIVE MODULE 1

Naming: LIBRARY USER INFORMATION AND TRAINING

Code: MF2022_3

Professional qualification level: 3

Associated with the Competition Unit:

UC2022_3: Report and form the library user.

Duration: 120 hours

FORMATIVE UNIT 1

Naming: Managing information for the library user

Code: UF1928

Duration: 80 hours

Competition reference: This training unit corresponds to RP1, RP2, RP3, RP4, and RP7.

Assessment Capabilities and Criteria

C1: Apply care and host techniques to the library user, providing guidance and information about the facilities and services that are at your disposal.

CE1.1 Explain host and user care phases in a library taking into account their cultural diversity and/or specific needs.

CE1.2 Analyze the process of personal interviews taking into account the needs of users.

CE1.3 In a host process and user orientation of a library:

-Perform a personal interview.

-Analyze services and capabilities in a library.

-Analyze user studies.

-Identify services with information and sociocultural care in a given geographical and/or institutional setting.

-Communicate the requested information to the user.

CE1.4 Describe user orientation techniques for a library taking into account different communication channels.

C2: Apply a library user's meat management procedures using the library management system.

CE2.1 Explain the process of obtaining a user's meat from a library by indicating conditions of use.

CE2.2 In a library meat management process:

-Identify user data.

-Enter user data into the management system.

-Identify devices related to the issue of meats.

-Issue and deliver the meat to the user.

-Communicate your key and usage instructions to the user.

CE2.3 Determine user data exploitation processes for statistical assumptions taking into account data protection legislation.

C3: Determine information processes on service letters and library regulations by orienting to the good use of facilities and to quality services.

CE3.1 Analyze library regulations taking into account their regulatory function on the use of facilities and services.

CE3.2 Analyze library service letters based on quality commitments in library services.

CE3.3 In a process of informing the user about the regulation and/or the letter of services, analyze:

-Forms of communication with the user.

-Information media.

-Suggest channels, claims, and congratulations.

-Manage a suggestion and claim.

CE3.4 Identify quality indicators of the library service to measure quality in library performance.

C4: Explain bibliographic guidance processes to the user taking into account communication channels.

CE4.1 Explain forms of communication with the user based on established queries and needs.

CE4.2 In a basic bibliographic query resolution process:

-Recognize user-manifested needs.

-Recognize user training levels.

-Respond to the query based on the needs detected.

CE4.3 List criteria to consider an advanced bibliographic query taking into account the need for search in other catalogs and sources of information.

CE4.4 Explain library sorting systems based on accessibility to the user.

C5: Apply materials processing techniques from a library taking into account pre-established criteria.

CE5.1 Explain the typology of library dissemination materials by addressing their purpose and identifying different media.

CE5.2 In a process of crafting a library information guide, based on established criteria:

-Choose the media.

-Compose the information.

-Distribute the information.

-Mapping the text.

CE5.3 Confect and update broadcast materials on various media that produces the library, according to established and quality criteria.

CE5.4 Analyze the features and capabilities of information dissemination channels in libraries, valuing their advantages and disadvantages.

Contents

1. Host and attention processing of the library user.

-Communication process

-Using communication channels: computer, telephone, postal, among others

-Verbal communication

-Non-verbal communication

-Information collection techniques:

-Interviews

-Questionnaires

-Observation

-Other

-Categorization of libraries:

-Concept of library services

-Library Typology

-Library functions

-Service tipoloing in libraries

-Library space and facility explanation processing

-Analysis of design-oriented information for library services in a community

-Sociocultural information of the given geographical and/or institutional scope

-User studies and community knowledge sources: concepts and objectives

2. Managing the library user's carnet

-Citizen information procedure on library user card:

-Get Process

-Terms of Use

-Library regulations and regulations

-Systems and technologies used for library user carnet management:

-Typology

-Features

-Handling

-Systems and technologies used for the processing and issuance of meats:

-Typology

-Features

-Handling

-Statistics processing procedures and user data extraction processes.

-Application of data protection legislation (LOPD) to library services.

3. Letters of service, regulations and quality management in library services

-Library regulation and regulation analysis

-Processing and managing Library Service Letters:

-Defining service commitments

-Quality indicators

-Defining channels of suggestions, claims, and congratulations

4. Process of bibliographic guidance in libraries

-User Analysis

-Typology

-Sources to inquire about users: direct and Indirect

-Information needs detection

-Resolution of bibliographic queries

-Receive Channels

-Tipologia: Basic and Advanced

-Study and classification of information sources

-Analysis of features and capabilities of bibliographic tools in libraries.

-Tipologies: catalogs, web pages, blogs, wikis, social networks, others

-Information search strategies

-Upgrade Techniques

-Planning and document placement systems in libraries

-User orientation techniques on the location of the bibliographic funds and the ordering system set up by the library

-Verbal communication

-Informational documents

-Custom support

5. Elaboration of divulgative materials relating to the library

-Tipologia of diffusion materials according to their purpose and identification of different supports:

-Information Guides

-Reading Guides

-Brochures

-Posters

-Other

-Systematic processing and updating of divulgative materials

-Document Writing Techniques

-Image processing

-Text processing

-Quality criteria

-Information broadcast processes

-Broadcast Channels

-Applying ICTs to information dissemination processes

FORMATIVE UNIT 2

Naming: Managing the training for the library user

Code: UF1929

Duration: 40 hours

Competition reference: This training unit corresponds to RP5 and RP6.

Assessment Capabilities and Criteria

C1: Apply training techniques to users in the management of bibliographic tools, taking into account skills in basic computing.

CE1.1 Define user training activities in the management of bibliographic tools according to needs and level of training.

CE1.2 In a process of localization of bibliographic funds, explain to the user the interpretation of the signature obtained through the bibliographic tools and physical place that occupies the work within a library.

CE1.3 Define library user training activities in the management of Information and Communication Technologies (ICT) according to their needs and training level.

C2: Explain the library's training activity management process, taking into account a preset program.

CE2.1 List administrative activities that are carried out in the performance of training activities, taking into account established procedures.

CE2.2 In a process of disseminating library training activities:

-Identify the different formats in which this information is plasma.

-Identify the communication channels.

-Transfer information to users and the rest of the population of their influence.

CE2.3 In a practical scenario of updating management tools used in training activities performed in a library, modify the same on the basis of established criteria.

CE2.4 Confect and update didactic materials on various media that produces the library, according to established and quality criteria.

CE2.5 Define the participation and opinion data collection process and its IT treatment that favors the evaluation of library training activities.

Contents

1. User training in libraries

-Library user training needs detection process

-Needs Tipology

-Sources for information about users: direct and indirect

-Using bibliographic tools

-Typology

-Features

-Prstations

-Basic computer for libraries

-Operating Systems

-Browsers

-Seekers

-Web Pages

-Automated library catalogs

-Ofimatica

-Localization systems and access to bibliographic fund information in libraries

-Interpretation of Signatures

-Application of Information and Communication Technologies. (ICT) to libraries

2. Management of library training activities

-Library training activities tipologia

-Administrative management procedures for training activities.

-Management tools

-Administrative tasks

-The dissemination process of library training activities.

-Broadcast Channels

-Broadcast formats

-Systematic for the preparation and updating of teaching materials.

-Determining quality criteria

-Collection and treatment systems for participation and opinion data in training activities

Methodological guidelines

The training units corresponding to this module can be programmed independently, although it is preferable to first cure the training unit 1.

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

FORMATIVE MODULE 2

Naming: MANAGING THE LIBRARY COLLECTION

Code: MF2023_3

Professional qualification level: 3

Associated with the Competition Unit:

UC2023_3: Incorporate and maintain library collection funds.

Duration: 140 hours

FORMATIVE UNIT 1

Naming: The training and organization of the library collection.

Code: UF1930

Duration: 80 hours

Competition reference: This training unit corresponds to RP1, RP2, RP3, and RP4.

Assessment Capabilities and Criteria

C1: Determine selection and acquisition operations of bibliographic funds, based on established criteria.

CE1.1 Recognize bibliographic funds to be selected based on the criteria established by the library, paying attention to the users ' disiderata.

CE1.2 Analyze the necessary information and the bibliographic data of the selected work to be acquired, verifying that at that time the work is not part of the library collection nor has it been dealt with.

CE1.3 Identify tasks required for the fulfillment and acquisition of bibliographic funds orders, performing operations such as pre-cataloging, order-sheet processing, listing and communication with suppliers.

CE1.4 In a process of pre-cataloguing or capturing records of new bibliographic funds, incorporating in the management system library the bibliographic data, identifying these funds within the collection.

CE1.5 In a process of managing files or databases of suppliers, include identifying data (address, telephone, e-mail, among others) of the same, keeping a follow-up of bibliographic funds requested, receptive or pending to be received.

C2: Apply new bibliographic fund receiving operations considering the characteristics of the new bibliographic funds.

CE2.1 Identify the process of receiving new bibliographic funds, taking into account the typology of the new bibliographic funds.

CE2.2 In a process of receiving new bibliographic funds:

-Check the physical status of bibliographic funds acquired by a library.

-Cotally received orders by checking the order sheet correspondence from a library, the albaran, and the received documents.

-Notify higher detected failures.

-Curse claims to suppliers.

CE2.3 In a process of incorporating new bibliographic funds into the collection according to the procedures established by the library:

-Register new bibliographic funds

-Score the item number in the copy.

-Select the new bibliographic background without altering the physical integrity of the copy or preventing its reading.

C3: Apply processes to new bibliographic funds by performing signature or URL assignment tasks, knitting and antitheft device placement among others.

CE3.1 Define the process operations applicable to new bibliographic funds taking into account the typology of the same.

CE3.2 In a process of new bibliographic funds:

-Assign signature or URL to new bibliographic funds.

-Meet volume or copy data on the library management system.

-Locate them in the library.

CE3.3 In a process of new bibliographic funds, place the barcode and anti-theft devices.

C4: Apply bibliographic fund organization techniques to storage devices in a library by following established ordering systems.

CE4.1 Explain bibliographic fund management systems within a library collection by analyzing its advantages and drawbacks.

CE4.2 Explain bibliographic fund placement criteria within a library collection taking into account occupational risks.

CE4.3 In a process of reviewing the order of bibliographic funds of a library, check the sequence of sorting of the specimens in the storage devices of the library (deposits, cabinets, shelves, among others).

CE4.4 List reasons for reorganizing sections and spaces in a library based on quality criteria.

Contents

1. Process of selection and acquisition of bibliographic funds

-Selection of bibliographic funds: criteria, deideratas, library cooperation (systems, networks and consortia)

-Bibliographic Funds Request Procedures

-Verifying and completing bibliographic data

-Bibliographic searches

-Order fulfillment procedure

-Vendor control procedure: file control and/or vendor databases

-Bibliographic fund acquisition procedure

-Managing the Library Management System: procurement module, cataloging module, recording and processing of data

-Capture of records: bibliographic searches in catalogs

-Pre-cataloging of funds: ISBD rules, Spanish cataloging rules, MARC formats.

2. Process of receiving new bibliographic funds

-Funds Receive Procedure:

-Valuation of the type of media for bibliographic funds

-Document verification of funds received with order sheets

-Physical inspection of received funds: Evaluation criteria

-Claims and Returns Management Procedure

-New bibliographic fund registration procedure: item assignment

-Managing digital objects: metadata

-Bibliographic fund sealing procedure: criteria

3. Processing of new bibliographic funds

-Technical process of bibliographic funds

-Managing the Librarian Management System: cataloging module

-Data fulfillment procedure for copy or copy

-Bibliographic classification systems: signature

-Signature and/or URL allocation

-Texting and bar code placement protocols

-Procedures for installing antitheft devices: typology and criteria

4. Process of collation of bibliographic funds

-Library organization systems and their spaces

-Study and application of the systems of management of funds: typology and analysis

-Sorting procedures and placement of funds within the collection

-Facility Analysis

-Valuation of storage devices

-Applying sorting and placement criteria

-Review and update procedures

-Application of the Workplace Risk Prevention Regulations

FORMATIVE UNIT 2

Naming: Maintenance of the library collection.

Code: UF1931

Duration: 60 hours

Competition reference: This training unit corresponds to RP5, RP6, and RP7.

Assessment Capabilities and Criteria

C1: Determine catalog maintenance operations, repositories, and web portals among others, that allow information to be updated.

CE1.1 List the different catalog maintenance activities based on their typology.

CE1.2 In an automated catalog maintenance process:

-Give high bibliographic records.

-Give low bibliographic records.

-Modify bibliographic records.

-Modify fund records.

-Modify signatures.

-Modify copy numbers or items.

CE1.3 Explain the tasks of maintaining library repositories, web portals, blogs, among others, based on their typology.

CE1.4 In a process of maintaining library repositories, web portals, blogs, among others:

-Upload electronic documents.

-Remove electronic documents.

-Verify the electronic document links.

C2: Determine bibliographic fund prevention and conservation activities while preserving your physical state.

EC2.1 Explain the process of provision of bibliographic funds in the storage devices of a library to maintain the physical integrity of the library, using, if appropriate, instruments intended for such end.

CE2.2 Relating environmental conditions with the conservation of bibliographic funds.

CE2.3 List deficiencies in the cleaning of library facilities that affect the conservation of bibliographic funds.

CE2.4 Identify damaged bibliographic funds by studying their restoration or expunge and taking into account occupational risks.

CE2.5 List primary restoration activities of bibliographic funds based on the degree of deterioration of the documents.

CE2.6 Determine the isolation of bibliographic funds based on the degree of pest propagation in the library collection.

CE2.7 In a bibliographic fund conservation process:

-Verify that environmental conditions conform to those set by the library.

-Report anomalies of environmental conditions and cleaning deficiencies affecting the conservation of bibliographic funds.

-Identify bibliographic funds damaged by incorrect placement, bad weather conditions, or pest attack.

-Perform primary restore activities.

C3: Apply bibliographic fund counting techniques by performing inventories and reviewing funds available in a library.

CE3.1 Cotejar through inventory data of catalogues with copies of the library detecting failures in the placement, absence of copies or damaged bibliographic funds, and carrying out the count of bibliographic funds from the collection.

CE3.2 In a library collection bibliographic collection process:

-Coding the data in the catalogs with the copies of the library.

-Detect failures in placement, absence of copies or impaired bibliographic funds.

-Return poorly placed copies to their original place within the library collection by placing them on storage devices (depots, cabinets, bookshelves, among others) in the library.

-Modify information about unlocated copies in the library management system.

CE3.3 Define criteria for example expunge based on the physical integrity of the library collection, its relevance and relevance.

CE3.4 In a process of performing tasks of expuro of copies modify the data of items corresponding to the copies to expunge in the system of library management.

Contents

1. Process for maintaining catalogs, repositories, and web portals, among others

-Typology of library catalogs, repositories, and web portals among others

-Managing and updating a manual catalog:

-Tab Intercalation

-Extracting tokens

-Changing tabs

-Managing and updating an automated catalog:

-Managing the Library Management System: cataloging module and module of authorities.

-Information and management procedures for ICT resources maintained by the library

-Managing repositories

-Managing web portals

-Managing blogs

-Other

-Methodology for managing user profiles

2. Process of preservation and conservation of bibliographic funds

-Valuation of library collection spoilage agents:

-Environmental

-Chemicals

-Biological

-Placing and handling

-Analysis of optimal environmental conditions for the conservation of funds according to documentary support.

-Preventive conservation methods in bibliographic funds:

-Control of the lighting.

-Control of environmental factors (humidity, temperature, pollution).

-Pest control.

-Control of the installation and manipulation of funds.

-Control of the cleaning on the premises.

-Application of instruments to facilitate the maintenance of the physical integrity of bibliographic funds

-Damaged fund detection protocols:

-Application of corrective measures according to the typology of the damage.

-Bibliographic Fund Restore Process

-Primary restore actuations

-Application of the Workplace Risk Prevention Regulations

3. Process of counting and expunging bibliographic funds

-bibliographic fund count techniques

-Incident management procedure related to placement of funds:

-Resolution criteria assessment

-Sort Systems

-Managing storage devices

-Incident management procedure related to the physical state of the funds

-Resolution criteria assessment

-Incident management procedures in the Library Management System, cataloging module

-Application of resolution criteria: Uncataloged documents and missing documents

-Incident management procedures in the Library Management System, circulation module

-Application of resolution criteria: documents returned without record and documents not returned (delinquent)

-Expurgo processing in libraries:

-Process Objectives

-Application of policies and criteria

-Work Methodology

-Making final reports

-Protocols for modifying signature and item information in the Library Management System

Methodological guidelines

The training units corresponding to this module can be programmed independently, although it is preferable to first cure the training unit 1.

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

FORMATIVE MODULE 3

Naming: LIBRARY LOAN SERVICE

Code: MF2024_3

Professional qualification level: 3

Associated with the Competition Unit:

UC2024_3: Perform the library loan service.

Duration: 80 hours

Assessment Capabilities and Criteria

C1: Explain bibliographic loan and return operations based on established procedures.

CE1.1 Define loan types based on documentary typology.

CE1.2 List existing systems and technologies in the realization of the loan by valuing advantages and disadvantages.

CE1.3 In a process of loan or return of bibliographic materials taking into account ergonomic criteria:

-Request the meat from the user.

-Read the barcodes of the meat and the returned or withdrawn copy on loan.

-Turn on or off the model's antitheft device.

-Verify the status of the copy.

-Explain to the user the terms of the loan (term, penalties, among others).

C2: Make reservations and/or renewals of bibliographic funds taking into account established criteria

CE2.1 Explain the conditions and procedure for the holding of home loan reservations and renewals in an in-person or telematic form.

CE2.2 In a reservation management process through the library management system:

-Verify that the reservation conditions of the copy are met.

-Make the reservation.

-Communicate to the user the availability of the requested funds and the validity of the reservation.

-Uncheck the reservation of expired bibliographic funds.

-Locate the copy in the library collection.

-Communicate the user to the expiration of your reservation.

CE2.3 In a process of managing renewals through the library management system:

-Verify that the loan renewal conditions are met.

-Perform the refresh.

-Communicate the new loan term to the user.

-Communicate the user with the inability to refresh, if applicable.

C3: Apply interlibrary loan request management techniques from other libraries based on regulations.

CE3.1 Analyze the capabilities of an interlibrary loan manager program by valuing its functionality.

CE3.2 Explain the process of issuing an interlibrary loan based on the different media.

CE3.3 In a process of receiving an interlibrary loan request from another library:

-Identify the requested bibliographic background.

-Complete the data from the requested bibliographic background, contributed by other libraries.

-Locate the copy within the library collection.

-Check your physical status.

-Preside or reproduce the copy of the requested bibliographic background.

-Send the file to the requesting library by transmitting the usage conditions.

C4: Apply interlibrary loan request management techniques that our library issues with the regulations.

CE4.1 Analyze the capabilities of an interlibrary loan manager program by valuing its functionality.

CE4.2 Explain the process of receiving an interlibrary loan based on the different media.

CE4.3 In an interlibrary loan application process:

-Identify the requested bibliographic background.

-Complete the data from the requested bibliographic background, contributed by the user.

-Check that it is not part of the library collection or is pending receipt.

-Search library catalogs for the bibliographic background.

-Send the selected library the loan request.

-Inform the receiving user of the receipt and conditions of use imposed by the library.

Contents

1. Library loan operations and return of bibliographic funds.

-Defining the Librarian Loan Service

-Library Loan Tipology

-Systems and technologies used in the loan

-Library management systems

-Manuals

-Automated

-Mixed

-Phases of the bibliographic loan or return procedure.

-Relation to users

-Bibliographic searches

-Inspection of bibliographic funds

-Managing Library Management System, Circulation Module

-Library lending conditions (deadlines, penalties, among others)

-Depending on the library type

-Depending on the type of user

-Depending on the type of document to be provided

-Data Protection Regulations

2. Procedures for the reservation and renewal of library loans.

-Systems and technologies used in the backup process

-Phases of the bibliographic fund reserve process

-Conditions

-Relation to the user

-Managing The Library Management System, Circulation Module

-Systems and technologies used in the refresh process

-Phases of the bibliographic fund refresh process

-Conditions

-Relation to the user

-Managing The Library Management System, Circulation Module

-Library services through the Internet

3. Interlibrary lending procedures

-Interlibrary loan policies and regulations

-Library cooperation: systems, consortia, networks or other library groups

-Library loan systems and technologies

-Interlibrary Loan Manager Program

-Interlibrary Loan Module of a Library Management System

-Library catalogs, repositories, and web portals among others

-Bibliographic searches

-Processing Interlibrary Loan Requests

-Receive and Send Requests Channels

-Data required to identify the requested copy

-Localization of the copy in the collection of our library, other libraries, or information centers

-Review of the preservation status of the copy to be provided

-Relation to the petitioning or the library

-Relation to the user

-Fund playback techniques

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

FORMATIVE MODULE 4

Naming: CULTURAL AND LIBRARY EXTENSION.

Code: MF2025_3

Professional qualification level: 3

Associated with the Competition Unit:

UC2025_3: Perform cultural and library extension activities

Duration: 80 hours

Assessment Capabilities and Criteria

C1: Determine reading promotion activities by explaining the broadcast process using different media (press, blogs, web pages, among others).

CE1.1 Define activities to promote reading according to the typology of the target audience that promote the promotion of reading as well as social and cultural integration, taking into account the criteria of quality.

CE1.2 Define the process of organizing exhibitions with bibliographic funds (monographs, periodicals, dvd, cd, among others), establishing points of interest and creating content such as reading guides taking into account the promotion of reading and library funds and considering occupational risks.

CE1.3 In a process of updating a reading guide, modify the reading guide based on established criteria.

CE1.4 Explain a dissemination campaign of read promotion activities organized by a library using different media.

CE1.5 In a process of performing reading promotion activities, recording and dealing in computer support and paper the data of assistance, participation and satisfaction in relation to promotional activities at reading (story hours, reading clubs, workshops, among others).

C2: Specify cultural activities to be performed in a library with special attention to the identity, memory, and history of the community where it is integrated.

CE2.1 Define the administrative management process for cultural activities that allow the development of library programming and optimize the library's resources.

CE2.2 In a process of identifying the fundamental aspects of local and institutional culture, identify:

-Bibliographic funds.

-Informational resources.

-Cultural and institutional agents.

CE2.3 In a process of controlling the use of library facilities and facilities:

-Manage the reservation requests.

-Check your physical status and operation.

-Promote the responsible and sustainable use of them.

CE2.4 In a process of spreading cultural outreach activities:

-Identify the different broadcast media.

-Determine the process of updating the information.

CE2.5 Define the process of collecting participation and opinion data and their IT treatment that favors the evaluation of cultural extension activities.

C3: Apply library extension tasks by favouring the removal of physical barriers.

CE3.1 List library extension services based on the functions you perform.

CE3.2 Define the process by which the care loan is made to people who cannot move to the library by indicating the means for their access.

CE3.3 In a library service extension process using the Internet:

-Identify and use interaction channels that allow information to be disseminated to the user.

-Identifying and managing digital objects.

CE3.4 In a collective loan scenario:

-Collect bibliographic funds based on established criteria.

-Perform the loan and return by incorporating the data into the library management system.

-Checking the physical state of the bibliographic funds before and after the loan.

-Develop a claim for misplaced and/or impaired funds.

CE3.5 Define the data recording process and its IT processing using statistical questionnaires that favor the evaluation of library extension activities.

C4: Identify library activities aimed at users with specific needs, taking into account the characteristics of them.

CE4.1 Define activities and tasks that the library can perform in collaboration with institutions, local associations, professionals and/or volunteers, addressing the specific needs of certain groups of users.

CE4.2 In a process of detecting deficiencies in library bibliographic funds intended for groups of users with specific needs, identify through direct observation in the facilities, catalogue consultation and dealing with users which type of documents could be purchased by the library to cover such shortcomings.

CE4.3 Determine tasks for the dissemination of bibliographic collections, services and library activities for groups of users with specific needs, responding to these groups.

CE4.4 In a process of explaining technological devices and operating specific programs for user groups with specific needs, explain and demonstrate the capabilities of such devices in a verbal manner by ensuring that they access library services on a level playing field.

Contents

1. Read promotion processes in the library

-Tipologia of activities aimed at promoting reading:

-Story Hours.

-Reading Clubs.

-Workshops.

-Expositions.

-Other.

-Process of organizing exhibitions with bibliographic funds

-Techniques for the establishment of points of interest

-Content creation techniques.

-Methodologies for tailoring and updating read guides

-Process of spreading activities using different media (press, blogs, web pages, among others)

-Systematic for the recording and processing of data in computer support or paper: quality criteria/control.

-Analysis of data protection regulations

-Protocols for the prevention of occupational risks applied to animation activities at reading

2. Performing cultural extension activities in the library

-Tipologia of cultural extension activities

-Administrative management procedures

-Library Typology

-Identifying the local and institutional culture in which different libraries are framed

-Collaboration protocols with cultural and institutional agents

-Facilities and Equipment Management:

-Facilities and Equipment Tipologies

-Maintenance and handling procedures

-Activity Broadcast Process

-Communication Channel Analysis

-Preparing and updating informational documents

-Cultural Extension Activity Assessment Process

-Data Collection Techniques

-Data Processing and Processing Procedures

-Analysis of data protection regulations

3. Developing library extension tasks

-Library Extension Services Typology

-Mobile Libraries

-Library Service Points

-Other

-Media or channel tipologies for performing library extension services

-Internet

-Other

-Care and collective loan management protocols

-Library Management Systems: Circulation Module

-Data Processing and Processing Procedures

-Analysis of data protection regulations

4. Development of library activities aimed at users with specific needs

-Typology of users with specific needs

-Activity and Task Tipologia

-Collaboration protocols with social and institutional agents

-Systematic for the organization of the library and its spaces

-Library bibliographic fund management procedures for users with specific needs

-Shortages detection

-Acquisition of this type of funds

-Methods of dissemination of bibliographic funds, services and activities

-Typology of technology devices and programs intended for users with specific needs

-Device and program handling instructions

-Protocols for information and training to users

Access criteria for students

They shall be those established in Article 4 of the Royal Decree governing the certificate of professionalism of the professional family to which this Annex accompanies.

NON-EMPLOYMENT PROFESSIONAL PRACTICE MODULE FOR THE PROVISION OF LIBRARY SERVICES

Code: MP0405

Duration: 120 hours

Assessment Capabilities and Criteria

C1: Develop a library user's host, information, and training process with the responsible person.

CE1.1 Develop with the relevant responsible the process of attention and orientation of the user in the library, by any of the existing channels of communication, taking into account its cultural diversity identifying the specific needs, either by informing them of the services, the functioning of the library, their regulation, among others, by collecting the observations made by the user.

CE1.2 Collaborate on the editing and design of broadcast materials produced by the library, and disseminate them through different channels of communication, both traditional and virtual.

CE1.3 Intercoming in the update of the information regarding the activities of the library, whatever the media is.

CE1.4 Manage the user's meat from the library, explaining the procedure to be followed for obtaining the same, incorporating the user's data into the library management system, making the library meat, as well as the review, maintenance and exploitation of user data incorporated into the library management system.

CE1.5 Collaborate in the detection of user training needs and explain to the interested user the management of the bibliographic tools and the ICT used in the library, as well as basic computing, depending on your needs, offering instructions for use and/or training sessions.

CE1.6 Explain to the user the interpretation of the signature obtained through the bibliographic tools, facilitating the autonomous location of the bibliographic funds in the facilities of the library.

CE1.7 Collaborate in the management and dissemination of training activities according to established procedures and under the supervision of technical and/or hierarchical superiors.

C2: Collaborate in the selection, acquisition, and incorporation of bibliographic funds into the library collection.

CE2.1 Collaborate in the selection of bibliographic funds according to the criteria established by the technical and/or hierarchical superiors, and paying attention to the users ' disiderata.

CE2.2 Precatalog or capture bibliographic records in an automated environment.

CE2.3 Keep track of the requested, receptive, or pending bibliographic funds to receive and make claims if necessary, using files or vendor databases.

CE2.4 To match the requests for bibliographic funds received and the purchase documentation issued, also checking the physical state of the bibliographic funds acquired by the library, notifying the technical and/or hierarchical superior failures detected.

CE2.5 Register the new bibliographic funds, noting the item number in the copy, assigning metadata on digital objects, and stamping the library seal, according to the established procedures by the library.

EC 2.6 Assign the bibliographic signature or URL to the new bibliographic funds, completing the data relating to the volume or copy in the library management system, taking into account the procedures set by the library for its access and location.

CE 2.7 Place the bar code with the item number, the weaver, and the antitheft devices in the new copies according to the procedures set by the library.

C3: Organize bibliographic funds in library storage devices and collaborate in the maintenance of catalogs, repositories, and web portals, among others.

CE3.1 Order and place new bibliographic funds within the library collection, following the sorting systems determined by the technical and/or hierarchical superiors.

CE3.2 Check and maintain the integrity of the bibliographic funds order.

CE3.3 Reorganize together with the technical and/or hierarchical superiors the sections and spaces of the library, meeting quality criteria.

CE3.4 Collaborate on manual catalog maintenance tasks by interleaving or extracting data sheets from high or low bibliographic seats, respectively, and adding new data in the worksheets open or serialized publications

CE3.5 Collaborate in the maintenance of automated catalogs by giving discharge, low, or modifying bibliographic records, funds, signatures, and issue or item numbers

CE3.6 Perform library repository maintenance tasks, web portals, blogs, among others, uploading electronic documents, removing them, and reviewing their accessibility.

C4: Perform loan and return operations, reserve and/or renewal of bibliographic funds

CE4.1 Perform the loan or repayment of the home loan, explaining to the user their rights, obligations and penalties, if any, according to the loan mechanism selected, and checking that the information from the bibliographic background requested on loan or returned and the user corresponds, inspecting in an eye to the example at the time the loan is made or the return.

CE4.2 Activate or deactivate the anti-theft devices on the copy at the time the loan or return is made.

CE4.3 Receiving the returns of bibliographic funds made unpresential (through the mailbox of returns, postal mail, among others) using the specific application of the management system library.

CE4.4 Make reservations and renewals, explaining to the user their conditions and procedures, and to provide users with a personal identification code that allows them to manage their own way through the Internet. reserves or loan term renewals of the bibliographic funds in the library management system.

CE4.5 Immediately communicate to the user through the channel established by the library (e-mail, sms, among others) the availability of a reservation for loan and its validity.

CE4.6 Override expired bibliographic fund reserves, place them in their corresponding place within the library collection, and communicate it to the requesting user through the channel established by the library (e-mail, sms, among others).

CE4.7 Perform interlibrary loan reception and issuance tasks, in collaboration with relevant stakeholders and based on the procedures defined by the entity.

C5: Preserve and preserve bibliographic funds, inventory and expunge of bibliographic documents.

CE 5.1 Placing the bibliographic funds on the storage devices of the library, controlling and reporting anomalies in relation to environmental conditions or cleaning in the facilities librarians to ensure the preservation of bibliographic funds.

CE 5.2 Detect damaged bibliographic funds and perform primary restore or library isolation operations.

CE 5.3 Carry out bibliographic fund counting operations through inventory and collation of data from the catalogues with the library copies, performing the tasks of expunge of specimens in bad or not relevant for the collection.

CE 5.4 Modify in the library management system the data corresponding to unlocated copies or those that are to be expunge, taking into account the procedures established by the library.

C6: Support in performing cultural outreach and promoting reading, as well as collaborate on library outreach activities.

CE6.1 Attend in the definition of cultural and promotional outreach activities, taking into account the specific needs of users.

CE6.3 Collaborate in the administrative management of cultural outreach activities and promotion of library reading, disseminating and updating information about the library.

CE6.2 Update the center-drawn reading guides based on established criteria.

CE6.4 Attend in the realization and dissemination through the different channels, of library extension activities that the library performs in collaboration with institutions, local associations, professionals and/or volunteers, addressing the specific needs of certain user groups.

CE6.5 To identify gaps in library bibliographic funds for groups of users with specific needs and to identify bibliographic funds, information resources and agents cultural and institutional that respond to the local and institutional culture to which the library belongs and to the specific needs of special collectives.

CE6.6 Make a loan and/or return of a care or collective loan, based on the criteria established and checking the physical state of the bibliographic funds borrowed.

CE6.7 Register and deal in IT and paper support data for assistance, participation and opinion in relation to cultural outreach and reading promotion activities.

CE6.8 Control the use of the equipment and facilities of the library, promoting responsible and sustainable use of the equipment.

CE6.9 Explain technological devices and the operation of specific programmes for groups of users with specific needs, ensuring that they access library services on an equal basis conditions.

C7: Participate in the company's work processes, following the rules and instructions set out in the job center.

CE7.1 Behave responsibly in both human relationships and the jobs to be performed.

CE7.2 Respect the procedures and rules of the work center.

CE7.3 Diligently undertake the tasks according to the instructions received, trying to bring them into line with the work rate of the company.

CE7.4 Integrate into the production processes of the job center.

CE7.5 Use the established communication channels.

CE7.6 Respect at all times the measures of risk prevention, occupational health and environmental protection.

Contents

1. Guidance, reception, information and training activities for the user

-Attention and communication to the user

-Detection and treatment of user-specific needs

-Information and query resolution operations.

-Receiving comments, suggestions, complaints, and congratulations from users.

-Operations for editing and designing information.

-Managing broadcast channels of information.

-Use of Information and Communication Technologies.

-Getting meat from libraries.

-Use of the Librarian Management System's circulation module and devices for the issue of a library card, taking into account data protection regulations.

-Detecting user training needs

-User training activities in the management of bibliographic and ICT tools used in the library, taking into account different levels and needs of the user.

-Interpretation of signatures and location of documents in library installations.

-Attention and support in the administrative management and dissemination of training activities.

2. Selection, acquisition and incorporation of bibliographic funds into the library collection.

-Selecting bibliographic funds based on established criteria

-Verifying and completing bibliographic data in a Library Management System

-Processing of bibliographic orders and/or claims

-Pre-cataloging or capturing bibliographic records in an automated environment

-Requested, received, or pending bibliographic fund followings

-Document verification of order and check of the physical state of received bibliographic funds

-Registration and sealing of bibliographic funds, according to established procedures.

-Tasks for assigning bibliographic signatures or URLs to new bibliographic funds.

-Fulfillment volume or copy data in the Library Management System.

-Colocation of barcodes, weavers, and antitheft devices in bibliographic funds, according to criteria established in the library.

3. Organization in the storage and maintenance devices of bibliographic funds

-New fund placement and sorting operations within the library collection, taking into account different sorting systems.

-Checking the integrity of the library funds order.

-Activities related to the reorganization of libraries sections and spaces, based on quality criteria.

-Manual and automated catalog maintenance tasks.

-Library repository maintenance operations, web portals, blogs, among others.

4. Loan and return, reserve and/or renewal of bibliographic funds

-Bibliographic loan and return operations

-Use of technology devices for the realization of loan and return of bibliographic funds

-Using antitheft devices

-Booking operations and/or renewal of bibliographic funds

-Use of technological devices for the reservation and/or renewal of bibliographic funds

-Using communication channels to communicate with the user.

-Interlibrary loan issuance and receipt operations

-Using bibliographic databases

5. Operations for the preservation and conservation of bibliographic funds, inventory and expunge of bibliographic documents

-Placing the funds on the storage devices in the library.

-Control of environmental and cleanup conditions in libraries and notification of failures.

-Damaged bibliographic fund detection operations.

-Primary restore or fund isolation operations.

-Bibliographic funds count operations and data collation.

-Recolocation tasks for bibliographic funds.

-Modifying data for copies that have not been located or are to be expunge in the library management system.

-Expurgo operations of copies.

6. Activities of cultural extension and promotion of reading in libraries, taking into account the needs of the different collectives

-Promotion to reading.

-Organization of exhibitions with bibliographic funds and points of interest.

-Updating read guides.

-Broadcast tasks for reading promotion activities.

-Administrative operations for the management of the library's cultural extension activities.

-Dissemination and updating information about cultural extension activities.

-Control the use of the library's facilities and facilities.

-Record and treatment activities in computer support and the role of assistance, participation, and opinion data in relation to reading promotion activities.

-Organization and dissemination through the different channels of library extension activities.

-Detection of deficiencies in bibliographic funds for groups of users with special needs.

-Loan and/or return operations of a care or collective loan.

-Tasks for the dissemination of bibliographic collections, services and extension activities library libraries for groups of users with specific needs.

7. Integration and communication in the workplace

-Responsible behavior in the job center.

-Respect to the procedures and rules of the job center

-Interpreting and diligently performing the instructions received.

-Recognition of the organization's production process.

-Using the communication channels set in the job center.

-Adequation to the company's work rate.

-Tracking the regulations for risk prevention, occupational health and environmental protection.

IV. PRESCRIPTIONS OF TRAINERS

Modules	Required Accreditation	Professional Experience required in the scope of the competency
MF2022_3: Library user information and training	• Licensed, Engineer, Architect or corresponding degree title or other equivalent titles. • Diplomate, Technical Engineer, Technical Architect, or corresponding degree title or other equivalent titles.	3 years
MF2023_3: Library collection management	• Licensed, Engineer, Architect, or corresponding degree title or other equivalent titles. • Diplomate, Technical Engineer, Technical Architect, or the corresponding degree or other degree equivalent titles.	3 years
MF2024_3: Library Loan Service	• Licensed, Engineer, Architect or corresponding degree title or other equivalent titles. • Diplomate, Technical Engineer, Technical Architect or corresponding degree of degree or other equivalent titles.	2 years
MF2025_3: Cultural and Library Extension	• Licensed, Engineer, Architect, or corresponding degree title or other equivalent titles. • Diplomate, Technical Engineer, Technical Architect, or corresponding degree title or other equivalent titles.	2 years

V. MINIMUM REQUIREMENTS FOR SPACES, FACILITIES AND EQUIPMENT

Forming Space	Surface m2 15 pupils	Surface m2 25 pupils
Classroom	45	60

Forming Space

M1	M2	M3
	X	X	X	X

Forming Space

Equipment
Classroom.	audio-visual equipment -network installed PCs, projection canon and internet -Specialty specific software -Pizars to write with marker -Rotafolios -Classroom material -Table and chair for trainer -Messes and chairs for pupils

It should not be interpreted that the various identified learning spaces should necessarily be differentiated by closure.

The facilities and equipment must comply with the relevant industrial and sanitary sanitary regulations and respond to the universal accessibility and safety measures of the participants.

The number of units to be provided with the tools, machines and tools specified in the training spaces will be sufficient for a minimum of 15 students and must be increased, in their case, to attend to the top number.

In the event that the training is addressed to persons with disabilities, the adaptations and reasonable adjustments will be made to ensure their participation in equal conditions.