Resolution Of 11 Of March Of 2015, Of The Undersecretary, By Which Is Approves The Update Of The Letter Of Services Of The Service Of Information Telephone Of The Institute Of The Woman And For The Equality Of Opportunities.

Original Language Title: Resolución de 11 de marzo de 2015, de la Subsecretaría, por la que se aprueba la actualización de la Carta de servicios del Servicio de Información Telefónica del Instituto de la Mujer y para la Igualdad de Oportunidades.

Read the untranslated law here: http://www.boe.es/buscar/doc.php?id=BOE-A-2015-3565

In compliance with the provisions contained in Royal Decree 951/2005, of 29 July, which establishes the general framework for the improvement of the quality in the General Administration of the State, the women's Institute and for equal opportunities has proposed the updating of the «Charter of services of service information phone 24 h. of the Institute of women and for equality of opportunities».

He article 11.1 of the cited provision sets that them letters of services and their subsequent updates will be approved by resolution of the Undersecretary of the Department to which belong the organ or is attached the body proponent.

Seen the report favorable issued to the respect by the Agency State of evaluation of them political public and it quality of them services of date 5 of March of 2015, under them competencies that you assigns it normative existing in relation to the Real Decree 951 / 2005, of 29 of July, by which is sets the frame general for improves of the quality in it Administration General of the State , this Undersecretary has determined it following: approve the update of it «letter of services of the service of information telephone 24 h. of the Institute of the woman and for the equality of opportunities» that will have validity starting from the day following to the publication of this resolution in the «newsletter official of the State».

The text of the Charter of services must be available on the premises with customer service of the Centre, in the information services and attention to the public referred to in article 11(4) of the mentioned Royal Decree 951/2005, of 29 July, and electronic based in the Department and in the of the Institute of women and equal opportunities (, of conformity with it willing in the paragraph b) of the article 6.2 of the Real Decree 1671 / 2009, of 6 of November, by which is developed partially the law 11 / 2007, of 22 of June, of access electronic of them citizens to them services public. Will also be available in the Internet Portal of the Ministry and the 'point of the Administration's General access': http://administracion.gob.es/.

Madrid, 11 of March of 2015.-the Undersecretary of health, services social e equality, Maria Jesús Fraile Fabra.