Resolution Of 19 May 2015, Of The Secretariat, Which Approves The List Of Services Of Service To The User Of The Air Transport Of State Agency Of Aviation Safety.

Original Language Title: Resolución de 19 de mayo de 2015, de la Subsecretaría, por la que se aprueba la Carta de servicios del Servicio de Atención al Usuario del Transporte Aéreo de la Agencia Estatal de Seguridad Aérea.

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Read the untranslated law here:

Cards services, as expressed in chapter III the Royal Decree 951/2005, of 29 July, by which establishes the general framework for the improvement of the quality in the General Administration of the State, are documents which constitute the instrument through which the organs, agencies, and entities of the General Administration of the State inform citizens and users about services that have committed , the rights that assist them in relation to those and on quality in its service commitments.

Quoted Royal Decree provides, in its article 11(1), that letters of services and their subsequent updates will be approved by a resolution of the Undersecretary of the Department, to which belongs the body or is associated or affiliated the proponent Agency, prior favourable report from the State Agency of evaluation of public policies and the quality of services (AEVAL).

In his virtue, view it proposed of letter of services of the service of attention to the user of the transport air of it agency State of security air (AESA), and the report favorable of it agency State of evaluation of them political public and the quality of them services (AEVAL), this Undersecretary, in use of the competition above, has determined it following: 1 approve it letter of services of the service of attention to the user of the transport air of it agency State of Air safety (AESA).

2. order the publication of this resolution in the «Official Gazette».

Informative brochures of the Charter of services, which shall be effective starting from the day following the publication of this resolution in the «Official Gazette», will be available in all units of information of the State of Aviation Safety Agency (AESA), as well as in the information services of the Department and all offices of information and attention to the public referred to in the Royal Decree 208/1996 , of 9 of February. In addition, you can access it through the electronic office of the Department, in accordance with the provisions of subparagraph (b)) of article 6.2 of the Royal Decree 1671 / 2009, dated November 6, which is partially developed law 11/2007, of 22 June, electronic access of citizens to public services, and at the point of access (PAG) in order to ensure access to this information on the part of citizens and users.

Madrid, 19 de mayo of 2015.-the Undersecretary of promotion, Mario Garces Sanagustín.