The Organic Law of 19 June, of Qualifications and Vocational Training, aims at the organisation of an integral system of vocational training, qualifications and accreditation, which will respond effectively and transparency of social and economic demands through the various forms of training. To this end, it creates the National System of Qualifications and Vocational Training, defining it in Article 2.1 as the set of instruments and actions necessary to promote and develop the integration of vocational training offerings, through the National Catalogue of Professional Qualifications, as well as the evaluation and accreditation of the corresponding professional skills, in order to promote the professional and social development of the people and cover the needs of the production system.

The National Catalogue of Professional Qualifications, as set out in Article 7.1, is designed to facilitate the integrated nature and adequacy of vocational training and the labour market, as well as training throughout life, the mobility of workers and the unity of the labour market. This catalogue consists of the qualifications identified in the production system and the training associated with them, which is organised in training modules.

Article 5.3 of the Organic Law of 19 June, gives the National Qualifications Institute the responsibility to define, develop and maintain the National Catalogue of Professional Qualifications, in its quality of technical organ of support to the General Council of Vocational Training, whose regulatory development is set out in Article 9.2 of Royal Decree 1128/2003 of 5 September, which regulates the National Catalogue of Qualifications Professionals, in accordance with Article 9.4, the obligation to maintain permanently updated by its periodic review which, in any case, shall be carried out within a period of not more than five years from the date of inclusion of the qualification in the catalogue.

Therefore, this order is issued in application of Royal Decree 817/2014 of 26 September 2014 laying down specific aspects of professional qualifications for the purposes of which it is amended, Article 7.3 of the Organic Law of 19 June 2002 on qualifications and vocational training, which was obtained by the Council of State of the Council of State 618/2014 of 23 July 2014, is applicable to the approval and effects of the legislation.

Thus, in this order, four professional qualifications of the Professional Family and the Community that have an age in the Catalogue are updated, as a complete replacement of their annexes. National of Professional Qualifications of more than five years, to which the Royal Decree 817/2014 applies, of September 26. In addition, certain professional qualifications are partially modified by the replacement of certain cross-cutting competence units and their associated training modules, including up-to-date professional qualifications. listed in the attachments of this order.

In the process of drafting this order, the Autonomous Communities have been consulted and the General Council of Vocational Training and the State School Council have issued a report.

Under the joint proposal of the Minister for Education, Culture and Sport and the Minister for Employment and Social Security, I have:

Article 1. Object and scope of application.

purpose of this ministerial order is to update four professional qualifications for the professional family and the Community, with the addition of the annexes. In the case of the case-law of the Court of Law, the Court of State held that the Court of State held that the Court of State held that the Court of the specific aspects of professional qualifications are laid down for the purposes of Amendment, approval procedure and effects is applicable to Article 7.3 of the Organic Law of 19 June, of the Law of 19 June, on qualifications and vocational training.

Updated and partially modified professional qualifications are valid and are applicable throughout the national territory, and do not constitute a regulation of professional practice.

Article 2: Updating of certain professional qualifications of the professional family Sociocultural Services and the Community, established by Royal Decree 1368/2007 of 19 October 2007 supplementing the National Catalogue of Professional Qualifications, by establishing six professional qualifications of the professional family sociocultural services and the community.

As set out in the single additional provision of Royal Decree 1368/2007 of 19 October 2007, the updating of professional qualifications, the specifications of which are contained in the Annexes CCCXIX, is appropriate. CCCXXI, CCCXXIII and CCCXXIV of the aforementioned royal decree:

One. A new wording is given to Annex CCCXIX, Professional Qualification "Cleaning of surfaces and furniture in buildings and premises". Level 1. SSC319_1, which is listed as Annex I to this order.

Two. A new wording is given to Annex CCCXXI, Professional Qualification "Community Dynamisation". Level 3. SSC321_3, which is listed as Annex II to this order.

Three. A new wording is given to Annex CCCXXIII, Professional Qualification "Employment integration of persons with disabilities". Level 3. SSC323_3, which is listed as Annex III to this order.

Four. A new wording is given to Annex CCCXXIV, Professional Qualification "Community Mediation". Level 3. SSC324_3, which is listed as Annex IV to this order.

Article 3. Partial modification of a professional qualification established by Royal Decree 567/2011 of 20 April, supplementing the National Catalogue of Professional Qualifications, by establishing four qualifications Professional Family and Sociocultural Services professionals and the Community.

As set out in the single additional provision of Royal Decree 567/2011 of 20 April 2011, it is appropriate to update the professional qualification whose specifications are contained in Annex DLXVII to that Regulation. royal decree:

The professional qualification established as " Annex DLXVII is amended: Youth information. Level 3. SSC567_3 "replacing, respectively, the competition unit" UC1023_3: Intervening, supporting and accompanying in the creation and development of the associative fabric "and the associated training module" MF1023_3: Promotion and associative support (60 h) " "UC1023_3: Intervening, supporting and accompanying in the creation and development of the associative fabric" and the associated training module "MF1023_3: Promotion and associative support (90 h)", corresponding to Annex II " Community Dynamisation. Level 3. SSC321_3 " of this order, also modifying the total duration of the training associated with the qualification of 480 hours to 510 hours.

Article 4. Partial modification of a professional qualification established by Royal Decree 1096/2011 of 22 July, supplementing the National Catalogue of Professional Qualifications, by establishing nine qualifications Professional Family and Sociocultural Services professionals and the Community.

As set out in the single additional provision of Royal Decree No 1096/2011 of 22 July 2011, the professional qualification whose specifications are set out in the Annex CDXLIX of that Regulation is updated. royal decree:

The professional qualification established as " Annex CDXLIX: Promotion, development and participation of the deaf community is modified. Level 3. SSC449_3 "replacing, respectively, the competition unit" UC1023_3: Intervening, supporting and accompanying in the creation and development of the associative fabric "and the associated training module" MF1023_3: Promotion and associative support (60 h) " "UC1023_3: Intervening, supporting and accompanying in the creation and development of the associative fabric" and the associated training module "MF1023_3: Promotion and associative support (90 h)", corresponding to Annex II " Community Dinamization Level 3. SSC321_3 " of this order, also modifying the total duration of the training associated with the qualification from 840 hours to 870 hours.

Final disposition first. Competence title.

This order is dictated by the powers conferred on the State by Article 149.1.1. and the 30th of the Constitution, on the regulation of the basic conditions that guarantee the equality of all Spaniards in the exercise of rights and in the fulfilment of constitutional duties, and for the regulation of the conditions for obtaining, issuing and approval of academic and professional qualifications.

Final disposition second. Entry into force.

This order shall enter into force on the day following that of its publication in the "Official State Gazette".

Madrid, October 1, 2015. -Government Vice President and Minister of the Presidency Soraya Saenz de Santamaria Anton.

ANNEX I

PROFESSIONAL QUALIFICATION: CLEANING OF SURFACES AND FURNITURE IN BUILDINGS AND PREMISES

Professional Family: Sociocultural Services and the Community

Level: 1

Code: SSC319_1

General Competition

Perform the tasks of cleaning and maintaining surfaces and furniture in the intervention spaces, selecting the techniques, tools, products and machines to guarantee the preservation and maintenance of the state of cleaning, where appropriate, under the supervision of the competent professional, in compliance with the applicable rules on prevention of occupational risks and environmental protection.

Competition Units

UC0972_1: Perform floor, wall, and ceiling cleaning on buildings and premises

UC0996_1: Perform cleaning of furniture located inside spaces to intervene

UC1087_1: Perform window cleaning on buildings and premises

UC1088_1: Perform cleaning and treatment of surfaces in buildings and premises using machinery

Professional Environment

Professional Scope

Develops its professional activity in the area of cleaning and sanitizing of all kinds of buildings and facilities, in the professional area of services to the user, in entities of public or private nature, companies medium, small or micro-sized enterprises for their own account as well as others, irrespective of their legal form. It develops its activity depending on its case, functional and/or hierarchically of a superior. The principles of universal accessibility are applied in the development of professional activity in accordance with the applicable regulations.

Productive Sectors

It is located in the service sector, in the subsector of cleaning and sanitisation in all kinds of buildings, premises, hospitals, health and health centers, industries, transportation elements (land, air, etc.). maritime, river), machinery, space and facilities, advertising media and street furniture, among others.

Relevant Occupations and Jobs

The terms of the following relationship of occupations and jobs are used with a generic and omnicomprensivo character of women and men.

Cleaners

Crystals cleaners

Cleaning specialists

Specialized Peons-Cleaners

Associated Training (180 hours)

Training Modules

MF0972_1: Cleaning, treatment and maintenance of floors, walls and ceilings in buildings and premises (30 hours)

MF0996_1: Interior furniture cleaning (30 hours)

MF1087_1: Glass cleaning in buildings and premises (30 hours)

MF1088_1: Cleaning techniques and procedures using machinery (90 hours)

COMPETITION UNIT 1: PERFORM FLOOR, WALL AND CEILING CLEANING ON BUILDINGS AND PREMISES

Level: 1

Code: UC0972_1

Professional realizations and realization criteria:

RP 1: Select the cleaning tasks according to the types of intervention, to adapt them to the characteristics of the environment, identifying the risks derived from the intervention and ways of prevention.

CR 1.1 The features and difficulties of the environment are identified by the observation of the work center to be cleaned.

CR 1.2 Cleaning types are valued based on dirt and waste in each case.

CR 1.3 The intervention is planned based on the periodicity established according to the client's requirements.

CR 1.4 Individual protective equipment is used to address the risks identified in the application of cleaning.

CR 1.5 Waste (cartons, plastics, among others) are eliminated by the selective collection of waste.

RP 2: Select tools, procedures, and products for cleaning and sanitizing, detecting possible performances according to the surfaces of floors, walls and ceilings.

CR 2.1 The cleaning techniques to be used in each case are selected according to the characteristics and peculiarities of the materials that make up floors, parameters and ceilings.

CR 2.2 The manual or electromechanical tools are selected according to the type of surface and the technique chosen.

CR 2.3 Cleaning products are applied, taking into account the manufacturer's recommended usage and dosing instructions to ensure safety.

CR 2.4 The performance is determined based on the possible transit of people in the work area.

CR 2.5 The cleaning process is organized by sequencing the actions to allow the removal of dirt and debris.

CR 2.6 Cleaning procedures and their techniques are adapted to the characteristics of the surfaces, ensuring the hygiene of the surfaces.

RP 3: Identify the prior location of the enseers, as well as available doors, windows, or openings acting in accordance with them, to perform space ventilation.

CR 3.1 The facilities are ventilated by opening similar windows or openings in the light of possible safety protocols.

CR 3.2 Similar doors, windows, and openings are closed after space ventilation, checking the execution of the closure according to the safety standards of the work center.

CR 3.3 The objects that interfere with the work are moved to facilitate the task, ensuring their safety.

CR 3.4 Displaced objects are replenished in place, ensuring their recolocation at their original location.

RP 4: Run the cleaning of floors, walls and ceilings by verifying the removal of dirt and waste, to ensure the effectiveness and quality of the intervention, taking into account the applicable rules of prevention in occupational risks and environmental protection.

CR 4.1 The sequence of actions in cleaning is verified by ensuring the prelation of the processes performed, to ensure the effectiveness and quality of the intervention.

CR 4.2 Waste from the toxic products used is disposed of in accordance with the applicable environmental protection regulations, in order to avoid contamination.

CR 4.3 Water and energy consumption is minimized responsibly.

CR 4.4 The cleaned environment is observed evidencing the absence of dirt debris.

CR 4.5 The detected defects are remedied by observing the fulfillment of the rectification task.

RP 5: Run the visual review and storage of the easy-to-use electromechanical tools, tools and products used in the cleaning of floors, walls and ceilings according to the technical characteristics of the same for ensure its use and operation.

CR 5.1 The daily maintenance and visual review of the warehouse space is performed at the end of each day, guaranteeing order and cleanliness.

CR 5.2 The daily maintenance of cleaning and visual review of the easy-handling electromechanical tools and their accessories is performed after each use.

CR 5.3 The tools and tools are stored in the space destined for this purpose after it has been revised, guaranteeing its subsequent use.

CR 5.4 Cleaning products are stored in suitable locations by segregating them according to their characteristics and properties, in accordance with applicable environmental protection regulations.

CR 5.5 The detection of any anomalies in the useful, floor, wall and ceiling cleaning tools, tools and products is communicated to the immediate responsible staff, requesting, if appropriate, their replacement and/or repair.

Professional context:

Production media:

Chemicals. Easy-to-use tools and tools. Personal protective equipment (EPIs).

Products and results:

Cleaning and sanitizing of floors, walls and roofs of buildings and buildings.

Information used or generated:

Labelling of chemicals. Catalogue of means of individual protection. Documentation of cleaning procedures. Applicable rules on prevention of occupational risks and environmental protection.

COMPETITION UNIT 2: PERFORM CLEANING OF FURNITURE LOCATED INSIDE SPACES TO INTERVENE

Level: 1

Code: UC0996_1

Professional realizations and realization criteria:

RP 1: Select the treatment to be applied based on the type and properties of the furniture, using the tools and products to achieve the expected results, taking into account the responsible consumption of water and energy.

CR 1.1 The treatment to be applied is determined by taking into account the characteristics of the material or materials that make up the furniture.

CR 1.2 Solid waste placed on top of the furniture to be cleaned is removed, taking into account the situation of any other object and/or material located in the furniture.

CR 1.3 The presence of people in the space to be cleaned is valued as a conditioning aspect that interferes in cleaning.

CR 1.4 The treatment, useful and products are applied by selecting them according to the characteristics of the furniture, without altering or affecting the qualities of the furniture.

CR 1.5 The cleaning of the furniture is verified by checking its execution, the effect and consequence of the operation.

CR 1.6 Waste from the toxic products used is disposed of in accordance with the applicable environmental protection regulations, in order to avoid contamination.

CR 1.7 Water and energy consumption is minimized responsibly.

RP 2: Eliminate waste on paper by checking its total emptying to facilitate its further use in accordance with applicable regulations on prevention of occupational risks and environmental protection.

CR 2.1 The procedure to be used for emptying the trash is selected based on the type of trash and the waste it contains.

CR 2.2 The contents of the bin are completely empty, or the bag is removed, ensuring its complete emptying for later use.

CR 2.3 The garbage bag is renewed, if any, by verifying that it does not suffer breakage or that it remains a residue attached to it.

CR 2.4 Trash is cleaned by extracting possible lost waste, ensuring its hygiene and subsequent availability.

RP 3: Perform the sanitization of toilets by applying cleaning techniques and products, to ensure the result, complying with applicable regulations on prevention of occupational risks and environmental protection.

CR 3.1 Waste on paper or on washbasins is removed by applying the specific products.

CR 3.2 Hygiene products are applied according to the manufacturer's instructions.

CR 3.3 The mirrors, accessories, tiles and toilet parts are cleaned, following the techniques for each type of surface.

CR 3.4 Sanitarians are cleaned according to the hygiene requirements.

CR 3.5 Cleaning tools are uniquely and uniquely used for each type of health care ensuring their hygiene.

CR 3.6 The material in toilet paper dispensers, hand paper, soap or others is replenishes, if any, by checking their availability.

CR 3.7 The toilet floor is fried by determining the type to which it belongs, applying the appropriate product for sanitizing and preservation.

CR 3.8 The pulchiness and sanitisation in toilets, is verified by ensuring their use in cleaning conditions and completing the task record sheets.

CR 3.9 Waste from the toxic products used is disposed of in accordance with the applicable environmental protection regulations, in order to avoid contamination.

CR 3.10 Water and energy consumption is minimized responsibly.

RP 4: Run the visual and storage review of the tools, tools and cleaning products used in the furniture, accessories and toilets to ensure their good state of use, according to their properties and characteristics taking into account the applicable rules on prevention of occupational risks and environmental protection.

CR 4.1 The daily maintenance of cleaning and visual review of the space destined for storage, is carried out at the end of each day, guaranteeing order and cleanliness.

CR 4.2 The cleaning tools and tools are stored in the space for this purpose after it has been revised, guaranteeing its use later.

CR 4.3 Cleaning products are stored in suitable locations by segregating them according to their characteristics and properties, in accordance with applicable regulations, to prevent their deterioration and possible accidental combinations. contaminants or toxic.

CR 4.4 The detection of any failure in the tools, tools and cleaning products is immediately communicated to the senior responsible person to request, if appropriate, their replacement and/or repair.

Professional context:

Production media:

Simple tools and tools. Means of personal protection. Chemicals.

Products and results:

Cleaning and sanitizing of toilets. Cleaning of furniture. Paper cleaning.

Information used or generated:

Documentation for cleaning procedures. Catalogue of cleaning and sanitizing chemicals. Personal protective equipment (EPIs). Applicable rules on prevention of occupational risks and environmental protection.

COMPETITION UNIT 3: PERFORM CRYSTAL CLEANING ON BUILDINGS AND PREMISES

Level: 1

Code: UC1087_1

Professional realizations and realization criteria:

RP 1: Prepare the glazed surface and space to clean the crystals, in accordance with applicable regulations on prevention of occupational hazards.

CR 1.1 Risks in height activities are reduced, taking into account special conditions.

CR 1.2 The furniture that prevents the cleaning performance of crystals is removed by relocating it later, to prevent its deterioration.

CR 1.3 The procedure to be used is determined by observing the surface to be cleaned, assessing its composition, characteristics and difficulty of execution.

CR 1.4 The products, useful, and machines to be applied are selected based on the type of surface to be cleaned.

CR 1.5 The remains of paint and debris attached to the glass are removed using the appropriate tool.

RP 2: Select the crystal cleaning procedure using useful products and products to achieve the expected results according to applicable safety, health and environmental protection regulations.

CR 2.1 The glass frame is reviewed by removing the attached dirt.

CR 2.2 The crystal is previously moistened, using the useful surface-fitting of the glass.

CR 2.3 The drying of the crystal is done with the tool set, preventing debris or streaks from remaining in the glass.

CR 2.4 Leftover liquids are collected with the tool set, avoiding stain the rest of the furniture or the floor.

CR 2.5 Individual protective equipment is used, at all times, in accordance with applicable safety and health regulations.

RP 3: Use the tools, machines, accessories and cleaning products according to the manufacturer's specifications, in accordance with applicable regulations, to ensure the efficiency and maintenance of the products.

CR 3.1 Products are dosed according to the manufacturer's specifications.

CR 3.2 Water and energy consumption is minimized responsibly.

CR 3.3 Waste from toxic products is eliminated by avoiding possible contamination-friendly elements.

CR 3.4 The tools, machines, and window cleaning accessories are reviewed daily, verifying their conditions of use.

CR 3.5 The anomalies detected in the tools, accessories and machines are immediately communicated to the responsible person, requesting their assessment, replacement or transfer to the technical service.

CR 3.6 The tools, machines, glass cleaning accessories are stored in the space for this purpose, guaranteeing maintenance and preservation.

CR 3.7 Glass cleaning products are segregated according to their characteristics and properties by depositing them in the established places to avoid deterioration and possible accidental or toxic combinations.

Professional context:

Production media:

Chemicals. Machinery and accessories for cleaning glass. Tools and tools. Protective equipment.

Products and results:

Cleaning glass or glass surfaces of buildings and premises. Maintenance and maintenance of machines.

Information used or generated:

Individual Protection Equipment Manuals. Specialised information on chemicals. Manual of specific occupational risks. Documentation relating to the tools, accessories and machines, their maintenance and preservation. Environmental regulations. Safety and health regulations.

COMPETITION UNIT 4: PERFORM CLEANING AND TREATMENT OF SURFACES IN BUILDINGS AND PREMISES USING MACHINERY

Level: 1

Code: UC1088_1

Professional realizations and realization criteria:

RP 1: Clean surfaces, determining procedures, machines, accessories, tools, and products, using individual protective equipment to ensure the prevention of occupational hazards.

CR 1.1 The procedure to be used is determined according to the type of cleaning to be performed and the surface to be treated.

CR 1.2 The presence of people in the work area is valued as a conditioning aspect of the type of treatment and machinery to be used.

CR 1.3 The machinery, accessories, and tools are selected based on the specificity of the task.

CR 1.4 The quantity and quality of cleaning products to be applied with machines are determined by avoiding excessive concentrations, to obtain the expected performance on each surface.

RP 2: Use the barredor machine to ensure the removal of soil residues to achieve the proposed objectives.

CR 2.1 The intervention of the cleaning person is appropriate to the soil type.

CR 2.2 The machinery is chosen based on the surface to be treated, adapting it to the same.

CR 2.3 The accessories are selected according to the machinery chosen, according to the manufacturer's specifications.

RP 3: Use the scrubbing machine according to the type of floor, according to the manufacturer's specifications to ensure the cleaning and preservation of the pavement.

CR 3.1 The scrubbing machine is selected based on the type of floor.

CR 3.2 The perimeter of the floor to work is delimited to avoid falls or accidents, placing warning elements.

CR 3.3 Useful, accessories, and products are prepared according to the machine and the type of soil.

CR 3.4 The machine is used to ensure a result as set out in the quality parameters previously contracted by the customer.

CR 3.5 The results of soil cleaning are verified by checking their disposition according to the hygiene requirements.

RP 4: Run the pickling to remove the wax debris and/or excessive soil dirt, preparing the surface for the reception of the products to be applied, considering the indications of the products.

CR 4.1 Cleaning perimeter is delimited by placing visual warning elements to avoid risks to people during intervention.

CR 4.2 The soil to be cleaned is prepared by running the subsequent pickling process.

CR 4.3 The remains of waxes and/or excessive dirt are removed by applying a pickling.

CR 4.4 Soil drying time is respected by considering the indications of the products and the characteristics of the soil.

RP 5: Apply a wax to the floor for protection and brightening, taking into account the manufacturer's recommendations and the requirements set out with the customer.

CR 5.1 Waste-free and dirt-free surface is prepared to apply the treatment.

CR 5.2 The tools or tools are selected based on the type of soil.

CR 5.3 The soil, if required, shall be treated with sealant emulsion in the light of its porosity or deterioration by ensuring the tightness of the soil.

CR 5.4 The product is applied uniformly by obtaining the result specified by the manufacturer.

CR 5.5 The time to achieve complete soil drying is established by following the manufacturer's recommendations.

CR 5.6 Job results are checked according to the requirements set out in the agreement with the customer.

RP 6: Run the brightening and crystallized of the soil using the corresponding machine, verifying that the result achieved is adjusted to the quality parameters, optimizing the consumption of water and energy to give light to the same.

CR 6.1 The soil is prepared by verifying its status.

CR 6.2 The machine to be used is selected based on the process of brightening or crystallizing.

CR 6.3 Machine accessories are adapted to the manufacturer's specifications.

CR 6.4 Cleaning products to be used on the machine are selected considering the doses, to avoid risks to the working person and alterations in the characteristics of the materials.

CR 6.5 The products are applied using the machine to achieve the open or crystallized soil.

CR 6.6 Waste from toxic products is disposed of in accordance with applicable environmental regulations.

CR 6.7 Water and energy consumption is minimized responsibly.

RP 7: Run the cleaning of surfaces (textiles, among others) and furniture, applying the machinery to use, taking into account applicable regulations and optimizing the consumption of water and energy, to ensure their cleanliness and hygiene.

CR 7.1 Cleaning treatment is identified by assessing the composition of the surface or type of furniture.

CR 7.2 The wet cleaning machine, if any, is selected based on the treatment to be performed and the surface.

CR 7.3 The machinery, accessories, tools and the product are applied with special care not to alter the properties of the surfaces.

CR 7.4 The vacuum is made by absorbing the dirt of waste, if any, on the surface to be cleaned.

CR 7.5 Waste from toxic products is removed in accordance with applicable environmental regulations.

CR 7.6 Water and energy consumption is minimized responsibly.

RP 8: Run the visual and storage review of the tools, tools and cleaning products used according to the technical characteristics of the tools to ensure their operation.

CR 8.1 The daily maintenance of cleaning and visual inspection of the machinery and its accessories is carried out after each use.

CR 8.2 The machines, tools, and tools are stored in the space allocated for this purpose after you have reviewed your status.

CR 8.3 The anomalies detected in the machinery, tools and tools are immediately communicated to the senior staff responsible, requesting their assessment and, where appropriate, replacement, repair or transfer to the technical service.

CR 8.4 Cleaning products are stored in suitable locations by segregating them according to their characteristics and properties, in accordance with applicable environmental regulations, to prevent their deterioration and possible combinations. accidental or toxic pollutants.

CR 8.5 The shortage of cleaning products is immediately communicated to the senior responsible staff requesting, where appropriate, their replacement and/or replacement.

Professional context:

Production media:

Cleaning machinery. Tools and accessories. Chemical products. Maintenance and maintenance tools of the machinery. Personal protective equipment.

Products and results:

Clean, hygienic and disinfected surfaces by scanning, vacuuming, scrubbing, pickling and brightening. Maintenance and preservation of machines, tools, tools, accessories and cleaning products.

Information used or generated:

Specialty information for chemicals. Documentation on personal protective equipment. Manual of occupational risks. Machine manuals. Health, safety and environmental regulations.

TRAINING MODULE 1: CLEANING, TREATMENT AND MAINTENANCE OF FLOORS, WALLS AND CEILINGS IN BUILDINGS AND PREMISES

Level: 1

Code: MF0972_1

Associate to UC: Perform cleaning of floors, walls and ceilings in buildings and premises

Duration: 30 hours

Assessment Capabilities and Criteria:

C1: Relate the cleaning tasks according to the types of intervention, identifying the risks derived from the action.

CE1.1 Describe the types of waste and waste generated and accumulated in the parts, floors and roofs to be cleaned, associating them with the types of dirt, and relating them to their removal and classification in the selective collection of garbage.

CE1.2 Identify the types of cleanup based on the type of intervention they require.

CE1.3 Defend cleaning types to be performed based on frequency and frequency criteria.

CE1.4 In a scenario of cleaning surfaces by applying the tasks to the context:

-Define the concepts of dirt, cleaning, disinfection, and hygiene by relating them to the cleaning tasks to be performed according to the context of the performance.

-Define preventive actions in the execution of each cleaning procedure by recognizing the risks arising from the performance.

C2: Identify materials that line the parts, floors, and roofs by linking them with the cleaning tools and procedures.

Ce2.1 Recognize and differentiate the types of materials based on their consistency: hard (terrazo, marble or other granite) and soft (plastics, wood, textiles, or others) from the presentation of samples.

CE2.2 Inferrent physical characteristics of the paraments, floors, and ceilings by valuing the various constituent materials.

CE2.3 Set the advantages and disadvantages that each material entails for your attention, treatment, and cleanliness.

CE2.4 Identify manual or electromechanical useful for the surface to be treated.

CE2.5 Rate the risks associated with the transit of people by relating them to the cleaning performance guidelines.

C3: Select and apply cleaning products according to your specifications, checking their effectiveness and usefulness.

CE3.1 Identify cleaning products for floors, walls, and ceilings preventing damage to the environment.

CE3.2 Classify cleaning products according to their applications, explaining properties, benefits, and modes of use.

CE3.3 Interpret the labeling and safety tab of cleaning products by valuing their utility and need.

CE3.4 In a convenient application scenario for cleaning products:

-Select the cleaning product to perform, justifying your choice.

-Perform the handling of the cleaning product according to your applications.

-Perform product dosing, according to manufacturer's recommendations.

CE3.5 Describe the conditions for the storage of products taking into account their characteristics.

C4: Describe the steps to be taken in the conditioning of spaces to clean by observing the location of objects and objects, as well as doors, windows, openings facilitating the ventilation and preparation of the environment.

CE4.1 Describe how to perform space ventilation considering security in the performance.

CE4.2 Recognize and value the security protocols of the building to perform the ventilation, establishing the performance according to them.

CE4.3 Express the pre-conditions set by the work center referred to opening/closing doors, windows, openings.

CE4.4 In a convenient space conditioning scenario to clean:

-Regenerate the air in the workbench by opening doors, windows, or any other opening in the paraments.

-Move objects located within the intervention space and interfere with the action, sweep-aspirated-scrubbed.

-Verify the closure of how much door, window or opening has been altered by our intervention.

C5: Apply cleaning procedures for floors, walls and ceilings by ensuring their hygiene and quality in the intervention.

CE5.1 Identify the space of performance in the cleaning of floors, walls and ceilings, determining the procedure and techniques to be used.

CE5.2 Describe the cleaning techniques: sweep, wet sweep, aspirated, scrubbed, dusted, relating to the type of material to which they apply.

CE5.3 In a practical scenario of applying cleaning procedures in parts, floors and ceilings:

-Extract useful or relevant information in the cleaning of paraments, floors and ceilings by observing the context of action.

-Define the task sequence and the estimated run time by verifying the expected results.

-Identify the characteristics of the materials that line the parts, floors, and ceilings by adjusting the cleaning technique according to them.

-Select the cleaning technique according to the tasks and surfaces to be treated.

-Choose the product and product, if necessary, preventing damage to the environment.

-Prepare the product by following the instructions for use and dosing taking into account basic safety principles.

-Apply the technique, useful, and product by verifying the achievement of the expected results.

CE5.4 Rate the accessibility to the top of walls and ceilings by determining the previous actions to take.

CE5.5 Identify an intervention by checking if dirt removal has occurred on the different surfaces.

CE5.6 Establish the functions of the professionals by linking them with the application of each of the cleaning techniques.

C6: Establish visual and storage review of the soil, wall and ceiling cleaning tools and products according to the technical characteristics of the soil, and defining the conditions of conservation.

CE6.1 In a scenario of visual review of the useful and cleaning products of floors, walls and ceilings, following the instructions given by the supervisor:

-visually review the space for useful products and products by ensuring their cleanliness and order.

-Maintain the cleaning of the tools and accessories after each use.

-Save the useful and accessories in the space destined for this purpose having been revised its status, use, and operation.

CE6.2 Communicate to the immediate supervisor the anomalies in the useful, floor, wall and ceiling cleaning tools, tools, and products requesting, if applicable, their replacement and/or repair.

CE6.3 Save cleaning products in suitable locations according to their characteristics and properties by storing them according to applicable environmental protection regulations.

CE6.4 In a scenario of conservation and storage of useful and cleaning products for parts, floors and ceilings in a working environment, following instructions from the supervisor:

-Identify spaces for that purpose, describing their qualities.

-Describe the characteristics to be collected by the storage and storage places of the cleaning tools.

-Identify risks associated with handling cleaning products, complying with environmental protection regulations.

CE6.5 Define the characteristics of the place of storage of the useful and cleaning products for the storage of the same according to their properties.

CE6.6 Explain the preservation procedures of cleaning tools by assessing their need.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.4; C3 with respect to CE3.4; C4 with respect to CE4.4; C5 with respect to CE5.3; C6 with respect to CE6.1 and CE6.4.

Other capabilities:

Take responsibility for the work you are developing.

Interpret and execute the work instructions.

Communicate effectively with the right people at every moment, respecting the channels established in the organization.

Maintain an assertive, empathetic and conciliatory attitude to others by demonstrating cordiality and kindness in dealing.

Finish the job based on criteria of suitability, speed, economy and effectiveness.

Learn new concepts or procedures and effectively leverage training using acquired knowledge.

Contents:

1. Elements involved in the cleanup tasks

Concepts: Cleaning, dirt, hygiene.

Materials that line the parts, floors and ceilings: types; treatments, cleaning techniques.

Useful and/or cleaning tools: types; mode of use.

Easy-handling electromechanical appliances: vacuum cleaners or the like.

Cleaning products: types; handling; dosing; storage; labeling.

2. Floor, wall and ceiling cleaning procedures and techniques

Sequence of cleanup tasks: sweep, wet sweep, aspirate, scrubbed, dusted, among others.

Conditioning the spaces.

Cleaning techniques.

Tracking the cleanup task.

Storage of tools, tools, machinery, and cleaning products.

First level maintenance: visual review.

Quality and effectiveness in cleaning.

3. Waste management and treatment in the cleaning of floors, walls and ceilings

Dirt and Waste: Types; Classification and Treatment of Waste.

Selective removal and collection of waste and waste.

Risks: types and prevention; safety protocols; personal protective equipment.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Domain of knowledge and techniques related to the realization of the cleaning of floors, walls and ceilings in buildings and premises, which will be accredited by one of the following two forms:

-Level 1 academic training (Spanish Framework of Qualifications for Higher Education) or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2.-Accredited pedagogical competence according to what the competent administrations establish.

TRAINING MODULE 2: CLEANING OF INTERIOR FURNITURE

Level: 1

Code: MF0996_1

Associate to UC: Carry out cleaning of furniture located inside spaces to intervene

Duration: 30 hours

Assessment Capabilities and Criteria:

C1: Relate tools or cleaning tools according to the type of furniture to be cleaned.

CE1.1 In a practical furniture cleaning scenario describe the tools or useful employees following the instructions of the supervisor:

-Explain the functions of the tools used in cleaning furniture, taking into account the characteristics and properties of the materials to be cleaned.

-Identify usage and usage standards, following applicable health and safety regulations.

CE1.2 Justify the use of tools or tools depending on the type of furniture to be cleaned and method of work.

CE1.3 Point out the risks associated with its manipulation, identifying individual protective equipment.

CE1.4 Identify maintenance and review procedures for cleaning tools, ensuring their subsequent use.

C2: Select cleaning products according to the furniture to be treated by describing properties, functions, and application modes.

CE2.1 Identify cleaning products to clean furniture taking into account applicable environmental protection regulations.

CE2.2 In a practical scenario of selecting the products indicated for furniture cleaning:

-Classify cleaning products according to their applications, explaining properties, advantages, drawbacks, and application modes.

CE2.3 Interpret the labelling and technical tab of furniture cleaning products by acting during their handling in accordance with the manufacturers ' pre-registration.

CE2.4 Argument of the benefits of the disposal of waste from toxic products on the basis of applicable environmental protection regulations.

CE2.5 Describe the consequences of balanced water and energy consumption, taking into account responsible use.

C3: Determine the cleaning of the furniture according to the materials that configure it, applying the procedures, tools and products in each specific case.

CE3.1 Identify the materials that configure the furniture of the spaces to clean by relating it to their cleaning procedures.

CE3.2 Recognize the types of waste that are deposited in the furniture by identifying stains that are produced and dirt that they accumulate.

CE3.3 Describe the association that occurs between the materials that constitute the furniture and the requirements for their cleaning.

CE3.4 In a practical furniture cleaning scenario, based on the instructions received:

-Extract useful or relevant information in the cleaning of furniture by previously valuing the furniture.

-Identify the type of material from which the furniture is composed by selecting the appropriate cleaning procedure for the material.

-Determine the logical sequence of the task and the estimated run time to achieve the expected results.

-Apply the pre-cleanup tasks by preparing the necessary conditions that allow execution.

-Choose the product and product (if necessary) that does not damage the environment, preparing the product by following the instructions for use and dosage.

-Recognize the occurrence of the presence of people in the work area by determining the action against them.

-Apply procedure, product, and product to achieve the desired results by verifying your achievement.

-Keep in use the useful employees by ensuring their preservation.

CE3.5 Identify labor risks according to the tasks to be performed, preventing them.

CE3.6 Argument of the benefits of the disposal of waste from toxic products on the basis of applicable environmental protection regulations.

C4: Establish waste disposal actions deposited inside the bins, ensuring their hygiene.

CE4.1 To differentiate the paper from its function as well as its content, relating this observation to the performance that will be carried out on them.

CE4.2 Determine how to remove the waste by ensuring the removal of the waste and subsequent cleaning of the container.

CE4.3 In a practical case of waste disposal cleaning on bins:

-Determine precautions to be followed in handling the bag, ensuring the safety of the working person.

-Withdraw waste from the bin by ensuring the cleaning and sanitizing of the bin.

-Repose the bag, if any, by verifying its placement.

-Control the state of the trash by checking its subsequent use.

CE4.4 Describe actions for a trash to retrieve hygienic conditions and can be reused.

C5: Describe the process of cleaning and sanitizing of toilets by determining the procedures, tools, and products to be used.

CE5.1 Rate the importance of cleaning and sanitizing toilets, taking into account the optimization of water use.

CE5.2 Compare the specific toilets cleaning products based on their features and utilities.

CE5.3 Set the time and individual protection media based on the cleaning products used.

CE5.4 Recognize the toilets of the toilets, checking the operation of each of them.

CE5.5 In a scenario of cleaning and sanitizing toilets, mirrors and accessories:

-Select the procedures, useful, and cleaning products, ensuring their suitability.

-Prepare the product by following the instructions for use and dosing, according to instructions taking into account the applicable safety and health regulations.

-Determine the sequencing of the task and the runtime by ensuring that the expected results are achieved.

-Apply previous ventilation, solid waste disposal in the environment and others, allowing for subsequent cleaning.

-Review and replenish toilet paper dispensers, hand paper, soap, and other material, allowing them to be used later.

-Firl the soil by applying the product to its cleanliness and hygiene.

-Meet the task record sheets.

-Keep in perfect use the useful employees, ensuring the preservation of the same.

CE5.6 Identify occupational risks in intervention tasks and their prevention in accordance with applicable regulations.

C6: Set the visual and storage review of the tools, tools and cleaning products used in the interior furniture, toilets and bins, according to their properties and characteristics, taking into account the applicable regulations prevention of occupational risks and environmental protection.

CE6.1 Verify visual review of the intervention site, detecting unretired dirt debris.

CE6.2 In a scenario of visual review of the tools and cleaning products of interior furniture, toilets and paper, following the instructions given by the supervisor:

-visually review the space for useful products and products by ensuring their cleanliness and order.

-Maintain the cleaning of the tools and accessories after each use.

-Save the products and useful in the space destined for this purpose, according to their characteristics and properties according to the applicable environmental regulations.

CE6.3 Communicate the monitor for failures in the tools, tools, and cleaning products by requesting, if appropriate, their replacement and/or repair.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.1; C2 with respect to CE2.2; C3 for CE3.4; C4 for CE4.3; C5 for CE5.5; C6 for CE6.2.

Other capabilities:

Take responsibility for the work you are developing.

Interpret and execute the work instructions.

Comply with the production rules set by the organization.

Maintain an assertive, empathetic and conciliatory attitude to others by demonstrating cordiality and kindness in dealing.

Learn new concepts or procedures and effectively leverage training using acquired knowledge.

Communicate effectively with the right people at every moment, respecting the channels established in the organization.

Contents:

1. Cleaning of furniture, toilets and accessories

Concepts: Sanitizing, Disinfection.

Interior furniture, toilets and accessories: typology, composition and properties.

Dosing and types of dosing.

2. Furniture, sanitary and accessories cleaning products

Tools or cleaning tools.

Machines and/or cleaning tools.

Personal protection equipment.

Furniture cleaning products: typology; labeling.

Healthcare cleaning products: typology; labeling.

Cleaning product handling risks.

Storage and storage.

3. Furniture and furniture cleaning techniques

Sequencing of tasks.

Intervention spaces.

Organization of the job: Verification techniques for the work done; Record of tasks.

Cleansing treatments: interior furniture and accessories.

Sanitary Disinfection Techniques.

Waste management and treatment in the cleaning of furniture, toilets and accessories.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1.-Domain of knowledge and techniques related to the cleaning of furniture located inside spaces to intervene, which will be accredited by one of the following two ways:

-Level 1 academic training (Spanish Framework of Qualifications for Higher Education) or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2.-Accredited pedagogical competence according to what the competent administrations establish.

TRAINING MODULE 3: CLEANING OF CRYSTALS IN BUILDINGS AND PREMISES

Level: 1

Code: MF1087_1

Associate to UC: Perform Glass Cleaning on Buildings and Local

Duration: 30 hours

Assessment Capabilities and Criteria:

C1: Identify the characteristics of the different types of glazed surfaces, relating to their cleaning.

CE1.1 Identify occupational risks in height jobs by determining the individual protective equipment, the risks derived from the site, and working conditions.

CE1.2 Describe the types of stains or residues that are generated and accumulate in the crystals by relating them to the procedures, tools, accessories, and cleaning products.

CE1.3 Expose the advantages and disadvantages of each type of glazed surface.

CE1.4 Justify the use of machines or useful depending on the type of glass, location-interior or exterior-and working method.

CE1.5 In a scenario of cleaning glazed surfaces:

-Determine the characteristics of the glazed surface, access difficulties, and the risk of the environment by selecting products, machines and useful chords.

-Perform the removal of furniture from the work area by explaining the way of relocation.

CE1.6 Recognize tools in removing paint and waste debris by determining their utilization.

C2: Describe the procedure for cleaning crystals according to the equipment used (machines, accessories, tools and products), taking into account the applicable safety, health and environmental protection regulations.

CE2.1 Describe machines or cleaning tools, explaining functions, rules of use, risks associated with handling, visual review and maintenance.

CE2.2 Describe the methods of cleaning crystals, interiors and exteriors, following transparency criteria.

CE2.3 Classify cleaning products according to your applications, explaining properties, benefits, and modes of use.

CE2.4 Classify cleaning procedures according to the characteristics of the glazed surfaces and security protocols of the building.

CE2.5 In a scenario of crystal cleaning treatment, identifying the products for each type of intervention:

-Choose the cleaning procedure according to type of glass and its location.

-Explain the labeling and safety tab of cleaning products by ensuring their interpretation.

-Select product to perform, justifying your choice.

-Perform the handling and dosing of the cleaning product according to your applications.

-Identify occupational risks and safety protocols by justifying choice.

CE2.6 Describe the conditions for the storage of useful cleaning products, machines, accessories and products considering their applicable safety and health features and regulations.

CE2.7 Argument of the benefits of the disposal of waste from toxic products on the basis of applicable environmental protection regulations.

CE2.8 Describe the consequences of balanced water and energy consumption, taking into account responsible use.

C3: Determine crystal cleaning, setting methods, equipment, and products based on expected performance.

CE3.1 In a scenario of cleaning crystals:

-Extract the relevant information to perform the cleaning of crystals, marking the sequence of the task and the estimated run time.

-Choose the equipment to perform the cleaning procedure, previously determined, and selecting products that do not harm the environment.

-Prepare the product by following the manufacturer's usage and dosing instructions.

-Apply the procedure using machines, accessories, tools and products, ensuring compliance with safety regulations.

CE3.2 Describe how to review the crystal, detecting and identifying debris that could be left behind after cleaning, explaining the procedure to correct errors in the operation.

CE3.3 Identify occupational hazards in crystal cleaning tasks, acting in accordance with prevention procedures.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.5; C2 with respect to CE2.5; C3 with respect to CE3.1.

Other capabilities:

Take responsibility for the work you are developing.

Interpret and execute the work instructions.

Comply with the production rules set by the organization.

Maintain an assertive, empathetic and conciliatory attitude to others by demonstrating cordiality and kindness in dealing.

Learn new concepts or procedures and effectively leverage training using acquired knowledge.

Communicate effectively with the right people at every moment, respecting the channels established in the organization.

Contents:

1. Crystal cleaning equipment and techniques

Glazed surfaces: Types, composition and characteristics of the crystals.

Types of dirt.

Techniques: Interior and exterior; cleaning of special crystals.

Equipment: useful, machines, and tools.

Equipment storage and storage: Material review.

Cleaning products: classification, dosing, manufacturer's instructions.

2. Organization of work and security measures

Sequencing the tasks.

Indoor and outdoor spaces.

Prevention of occupational hazards and safety protocols.

Personal protection equipment.

Applicable environmental protection regulations.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1.-Domain of knowledge and techniques related to the cleaning of crystals in buildings and premises, which will be accredited by one of the following two forms:

-Level 1 academic training (Spanish Framework of Qualifications for Higher Education) or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2.-Accredited pedagogical competence according to what the competent administrations establish.

TRAINING MODULE 4: CLEANING TECHNIQUES AND PROCEDURES USING MACHINERY

Level: 1

Code: MF1088_1

Associate to UC: Perform cleaning and treatment of surfaces in buildings and premises using machinery

Duration: 90 hours

Assessment Capabilities and Criteria:

C1: Identify and select machines, accessories, cleaning products and surface treatment depending on the procedures for cleaning and handling materials.

CE1.1 Describe the concepts of dirt, cleanliness, disinfection, and hygiene by differentiating them from each other.

CE1.2 Identify the physical characteristics and nature of the constituent materials of the surfaces to be cleaned, determining their treatment and cleanliness.

CE1.3 Explain the procedures for cleaning and treating soils: swept, scrubbed, pickled, waxed, brightened-crystallized, aspirated, combed, and others related to the types of surface in which they are applied.

CE1.4 Describe the functions, rules of use, process of application of machines, accessories and cleaning tools, identifying the personal protective equipment and the related occupational risks.

CE1.5 In a practical surface cleaning scenario with machinery:

-Rate the presence of people in the work area of the professional, determining the performance according to the situation.

-Select the machine to use based on the task to be developed.

CE1.6 In a scenario of selecting and applying cleaning products:

-Identify cleaning products for flooring and textile furniture, taking into account the applicable environmental protection regulations.

-Classify cleaning products according to their applications, explaining properties, benefits, and modes of use.

-Interpret the labeling and safety tab of the cleaning products, describing the appropriate performance.

-Select the product to be used according to the type of surface and dirt to be cleaned by justifying your choice.

-Perform the handling and dosing of the cleaning product, taking care of its application.

CE1.7 Describe the storage conditions of cleaning products, taking into account their characteristics.

C2: Identify the types of floor cleaning sweepers, depending on the surfaces to be cleaned.

CE2.1 Describe the types of sweepers, accessories, and cleaning tools, pointing out their possibilities, their use and application process.

CE2.2 Point out the labor risks associated with the use of a sweeper indicating how to prevent them.

CE2.3 Compare the types of sweepers, analyzing advantages and disadvantages depending on the type of surface and space to be cleaned.

CE2.4 Enunciate the steps to be followed to perform the visual review of a barredora machine by verifying its status.

CE2.5 In a practical cleaning case with sweepers:

-Identify the physical characteristics of the constituent materials of the surface to be cleaned, selecting the sweeper according to the task to be developed.

-Handle the machine by following the manufacturer's instructions.

C3: Identify and handle the scrubbing machine, accessories and useful for cleaning and treating surfaces, depending on the actions to be developed.

CE3.1 Describe scrubbing, accessories, and cleaning tools by recognizing their functions, usage standards, and application process.

CE3.2 Browse the scrubbing machines, analyzing, advantages and disadvantages depending on the type of surface, supports and systems of placement of the materials, determining the procedure to be used.

CE3.3 Recognize the occupational risks caused by the use of scrubbing machines, indicating how to prevent them.

CE3.4 In a scenario of using machinery:

-Analyze the physical characteristics of the constituent materials of the surface to be cleaned.

-Identify media and material placement systems by selecting the scrubbing machine, accessories and tools, depending on the task to be developed.

-Delimit the perimeter of the floor to work avoiding falls or accidents.

-Handle the machine by verifying the results obtained.

C4: Analyze and apply the pickling procedure by removing wax debris and/or excessive soil dirt.

CE4.1 Explain the pickling procedure to continue considering the remains of products and/or dirt adhered to the surface to be treated.

CE4.2 Select cleaning products and perform handling and dosing of cleaning products in accordance with their applications, interpreting the labelling and safety card provided by the manufacturer of the cleaning products. product.

CE4.3 Describe machines, accessories and tools for pickling, evidencing their use.

CE4.4 Rate the labour risks arising from the use of machines and decapant products indicating how to prevent them.

CE4.5 In a practical scenario of floor cleaning with machinery using the corresponding individual protective equipment:

-Determine the perimeter of the floor to work, delimiting it to prevent falls or accidents.

-Choose the machinery, accessories and products, justifying your selection.

-Apply the pickling, ensuring the expected results.

-visually review and maintain the pickling machine, ensuring its subsequent use.

C5: Describe the waxing procedure to protect and open the floor, ensuring that the expected results are achieved.

CE5.1 Define the waxing procedure by pointing to the logical sequence of steps to be taken.

CE5.2 Recognize the state of the soil by verifying whether it requires prior sealing.

CE5.3 In a scenario of soil waxing treatment:

-Delimit the perimeter of the floor to work avoiding falls or accidents.

-Identify the physical characteristics of the constituent materials of the surface to be treated by selecting the tools, machines, intervention accessories.

-Determine cleaning products and perform handling and dosing of products, according to their applications, interpreting the labeling and safety tab.

CE5.4 Argument of the benefits of the disposal of waste from toxic products on the basis of applicable environmental protection regulations.

CE5.5 Describe the consequences of balanced water and energy consumption, taking into account responsible use.

C6: Apply the soil-crystallized brightening procedure based on the expected results after the work is achieved.

CE6.1 Identify the machines, accessories, tools, and products used in the realization of brightening-crystallization, relating to the type of soil where they are applied.

CE6.2 Explain the soil-crystallized brightening procedure, ensuring that the expected results are achieved.

CE6.3 Describe the types of machines, accessories, and cleaning tools for soil-crystallized brightening, recognizing their functions, rules of use, and risks associated with their handling.

CE6.4 In a practical scenario of procedure for the treatment of open and crystallized soil:

-Select useful, surface-to-treat products, products, accessories, and machines.

-Delimit the perimeter by allowing the machine to be applied.

-Carry out monitoring, monitoring and cleaning of the machine and accessories as a pre-storage action.

C7: Determine procedures for cleaning and protecting surfaces and furniture (textiles, among others) by selecting machines, tools and products.

CE7.1 Point out procedures to be used in cleaning textile surfaces by justifying selection.

CE7.2 Recognize machines, tools and products that are used in furniture and textile surfaces, explaining their possibilities of cleaning according to application.

CE7.3 In a practical scenario of cleaning and protecting surfaces and textile furniture:

-Extract relevant information to enable the cleaning procedure to be selected according to the surface to be treated.

-Describe the application process by choosing machine, accessories, tools, and matching products.

-Prepare the product by following the instructions for use and dosing, taking into account basic safety principles.

-Handle the machine accurately, controlling its operation and products or materials it requires.

-Keep machines, accessories and useful employees in perfect use, ensuring their possible use when required.

CE7.4 Indicate how to evaluate the results obtained after the job is run, determining the way and circumstances in which errors need to be corrected.

CE7.5 Argument of the benefits of the disposal of waste from toxic products, taking into account environmental protection regulations.

CE7.6 Describe the consequences of balanced water and energy consumption, taking into account responsible use.

C8: Describe the tasks of reviewing the cleaning machinery by ensuring its operation according to the technical characteristics of the cleaning machinery.

CE8.1 Explain the visual review and cleanup operations required by each machine type, according to the program set.

CE8.2 Explain the benefits of implementing a preventive, monitoring, and monitoring maintenance plan for machinery by establishing how to develop it.

CE8.3 Enunciate the tasks to be kept in perfect operation, allowing them to be used at any time required.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.5 and CE1.6; C2 with respect to CE2.5; C3 with respect to CE3.4; C4 for CE4.5; C5 for CE5.3; C6 for CE6.4; C7 for CE7.3.

Other capabilities:

Take responsibility for the work you are developing.

Interpret and execute the work instructions.

Comply with the production rules set by the organization.

Maintain an assertive, empathetic and conciliatory attitude to others by demonstrating cordiality and kindness in dealing.

Learn new concepts or procedures and effectively leverage training using acquired knowledge.

Communicate effectively with the right people at every moment, respecting the channels established in the organization.

Contents:

1. Cleaning of surfaces with machinery

Surface types: hard (terrazo, marble or other granite) and soft (plastics, wood, textiles, or other).

Types of Machinery: Barredora, scrubbing, vacuum cleaners, rotary machines, machine tools, hydrolimping, injection-extraction machine, and other machines.

Machinery components and accessories: visual description and verification of electrical and mechanical elements.

Organization and performance with cleaning machines.

Organization of the job: Monitor instructions.

Records of the tasks.

Cleanup tracking.

2. Tools, tools and cleaning products with machinery

Useful or tools and cleaning accessories for surfaces.

Cleaning products with machinery: typology, labeling, symbology, among others.

Manipulation and dosing.

Visual review and machine cleaning and accessories.

How to store and store useful cleaning tools, tools, and products.

3. Cleaning procedures and treatments with machinery

Treatments: of crystallizable soils (pickled, crystallized), of plastic soils (pickling, lustrate, maintenance), of textiles (aspirated, washed).

Cleaning techniques with machinery: sweeping, scrubbing, pickling, waxing, brightening-crystallized, aspirated, combed, among others.

Use and handling of machinery.

Sequencing of tasks.

Intervention spaces.

4. Risk prevention in the use of cleaning machinery

Environmental management: elimination of toxic products, water and energy consumption.

Labor Risks. Prevention measures.

Personal protection equipment.

Quality parameters.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1.-Domain of knowledge and techniques related to the performance of cleaning and treatment of surfaces in buildings and premises using machinery, which will be accredited by one of the following two forms:

-Level 1 academic training (Spanish Framework of Qualifications for Higher Education) or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2.-Accredited pedagogical competence according to what the competent administrations establish.

ANNEX II

PROFESSIONAL QUALIFICATION: COMMUNITY DYNAMISATION

Professional Family: Sociocultural Services and the Community

Level: 3

Code: SSC321_3

General Competition

To program, organize, support and evaluate actions of community development, in collaboration with the intervention team, the institutions and social agents, in the articulation of community processes that potentiate the participation and active involvement of citizens.

Competition Units

UC1020_3: Establish and maintain relationship with the main community actors: population, technicians and administrations, dynamizing the reciprocal relationship between them

UC1021_3: Promote citizen participation in community projects and resources

UC1022_3: Dynamize the planning, development and evaluation of community interventions and projects and citizen participation that develop among the different agents that make up a community or a territorial zone

UC1023_3: To intervene, support and accompany in the creation and development of the associative fabric

UC1024_3: Establish communication and dissemination strategies for different community projects and actions

UC1025_3: Apply mediation processes and techniques in conflict management between community agents

UC1026_3: Incorporate the gender perspective in social intervention projects

Professional Environment

Professional Scope

Develops its professional activity in the area of community services, in the department of programs and projects of sociocultural animation, socio-community and/or citizen participation, in entities of nature public or private, small, medium or micro-sized enterprises, both self-employed and non-profit, regardless of their legal form and/or non-profit organisations. It develops its activity, depending on its case, functional and/or hierarchically of a superior. You may have staff in your position at times, for seasons or in a stable way. The principles of universal accessibility are applied in the development of professional activity in accordance with the applicable regulations.

Productive Sectors

It is located in the sector of community and sociocultural social services in the subsector concerning the detection, intervention and dissemination of community programs and projects, management of resources and promotion of participation citizen and associative.

Relevant Occupations and Jobs

The terms of the following relationship of occupations and jobs are used with a generic and omnicomprensivo character of women and men.

Community Cheerleaders

Sociocultural Animators

Community Technicians

Local development agents

Associated Training (600 hours)

Training Modules

MF1020_3: Community Process Agents (120 hours)

MF1021_3: Citizen participation (90 hours)

MF1022_3: Methodology of community dynamization (120 hours)

MF1023_3: Promotion and associative support (90 hours)

MF1024_3: Techniques and tools for information and dissemination in community dynamisation (60 hours)

MF1025_3: Management of conflicts between community agents (60 hours)

MF1026_3: Impuling equal opportunities between women and men (60 hours)

COMPETITION UNIT 1: ESTABLISHING AND MAINTAINING RELATIONS WITH THE MAIN COMMUNITY ACTORS: POPULATION, TECHNICIANS AND ADMINISTRATIONS, BOOSTING THE RECIPROCAL RELATIONSHIP BETWEEN THEM

Level: 3

Code: UC1020_3

Professional realizations and realization criteria:

RP 1: Generate links of relationship with different community actors, establishing mechanisms for the maintenance of the same, as well as for the collection and systematization of the information on the community reality.

CR 1.1 The identification and location of community agents is carried out by analyzing the community's social and cultural environment.

CR 1.2 The presentation and information protocol is created by ensuring the understanding by the community agents of the professional figure and functions of the technician.

CR 1.3 The channels of communication and monitoring created with the different community agents are used to foster the continuity of the relationship in a "two-way" way between the technical professional and the agents.

CR 1.4 The contacts between the technical professionals and the people, groups, groups, entities, are maintained allowing them to find formulas to channel their aspirations and interests.

CR 1.5 The information of the different agents is collected reflecting the reality of the community environment in which it is going to work with as much objectivity as possible.

CR 1.6 The information of the different agents is systematized in a database applying reliability criteria and easy to update.

CR 1.7 The database of community agents is developed taking into account its usefulness and availability for the autonomous use of people in the community.

RP 2: Create communication and meeting spaces for the approach of the different social actors, facilitating their use and the assistance of the people concerned.

CR 2.1 The creation of meeting spaces is carried out on the basis of the interests and needs of the community agents and the resources available.

CR 2.2 The information and presentation protocols in the communication space are established by facilitating the incorporation of new agents into the community environment.

CR 2.3 Information about how meeting spaces work is done by updating on a regular basis.

CR 2.4 Information about the organization of meeting spaces is regularly transmitted in advance to favor the autonomous relationship between the different agents.

CR 2.5 The coordination of meetings and new meetings is established by providing assistance to interested persons, taking into account the availability of times of potential participants and accessibility to spaces.

CR 2.6 The information generated in the different meetings is systematized guaranteeing its transmission to the parties.

RP 3: To enable joint work between the community agents and the different networks, both inside and outside the community, providing information of utility and interest to the development of projects collaborative.

CR 3.1 The work among the different community agents is analyzed based on the number, characteristics and interests of entities, professionals and administrations that are involved in the work.

CR 3.2 Social networks are established from projects that are made jointly between two or more entities in the community or in entities outside the community.

CR 3.3 The characteristics of the different networks of a community are identified in conjunction with the community agents, facilitating the design of joint projects.

CR 3.4 Information about different external networks is selected on the basis of the demands expressed by the different community agents.

CR 3.5 Information about both formal and informal networks that are useful and relevant to the community are incorporated into a database.

CR 3.6 The database of agents and networks is made available to members of the community by promoting their use and use.

CR 3.7 The dynamization of joint work and social networks is favored by the use of technological tools and applications through the Internet.

Professional context:

Production media:

Information collection materials (questionnaires, direct interviews, visits and the Internet, among others). Information communication material. Specific computer applications for the processing or processing of the information. File material and update of the information. Tools and technology applications for communications and social networks over the Internet.

Products and results:

Prospecting of community agents and social networks. Establishment of channels of communication between the community agents and/or the animator. Database of Community agents and networks. Setting up meeting spaces.

Information used or generated:

Presentation and information protocol of the animator's figure and functions. Protocol for information and presentation of meeting spaces. Database of community agents and social networks. Minutes of meetings and information documents. Resource guides. Municipal information on associations and entities. Information about entities and social networks.

COMPETITION UNIT 2: PROMOTING CITIZEN PARTICIPATION IN COMMUNITY PROJECTS AND RESOURCES

Level: 3

Code: UC1021_3

Professional realizations and realization criteria:

RP 1: Identify the level of participation of entities and institutions, collectives and citizenship of a community or area, to facilitate subsequent intervention following the guidelines established by the work team.

CR 1.1 The level of participation of a community is valued taking into account the criteria stipulated in the work team.

CR 1.2 The aspects that facilitate or prevent the participation of the citizenry in the community process are analyzed together with the people involved.

CR 1.3 The conclusions and recommendations are elaborated jointly with the citizenry, taking into account the analysis carried out, facilitating the design of participatory processes.

RP 2: To encourage the participation of entities, collectives and target persons, enabling the motivation, awareness and methodology necessary for the construction of shared community processes.

CR 2.1 The information on the Community plan and the participation in it is communicated to the Community's agents (population, technicians, institutions, collectives, among others), depending on their characteristics and interests.

CR 2.2 The information addressed to the different community agents is transmitted, ensuring the full understanding of the messages issued by each person.

CR 2.3 The content of the different regulations for citizen participation and its application is disseminated by providing the citizenry with the possibility of participation.

CR 2.4 The active and technical methods of motivation and participation are determined by determining the mode of implementation (times, spaces, type and organization of the community sessions or resources, among others), as well as the criteria to carry out the tasks and activities envisaged, taking into account the interests and characteristics of the participants.

CR 2.5 The techniques of motivation and participation apply, ensuring the involvement of the agents in the beginning of the community plan, or the incorporation of a person or group at the moment of the process that is determined appropriate, respecting the rhythms of every citizen or citizen.

CR 2.6 The involvement of the people involved in the process is achieved by taking into account the consensus, the active methods and the responsibility for the tasks to be developed.

RP 3: Accompanying target groups, entities, and individuals by facilitating the continuity of participation processes, ensuring their follow-up to identify and modify the aspects that can be improved.

CR 3.1 The accompaniment of participating collectives, entities and persons is performed according to criteria and protocols established in the work team.

CR 3.2 Process times for each entity and association are respected by ensuring participatory collaboration.

CR 3.3 The transmission of information to the participants ensures their reception in the estimated time.

CR 3.4 The different activities are selected, taking into account the suggestions and contributions of the participants.

CR 3.5 The agreements are established by all the people involved, favoring all people to assume and execute them.

CR 3.6 The difficulties in participation processes are detected based on the continued contact with the neighborhood and the presence in the spaces of participation.

CR 3.7 Participation protocols are readsuited to new needs and realities by identifying difficulties in order to participate.

Professional context:

Production media:

Information collection materials (questionnaires, direct interviews, visits and the Internet, among others). Instruments for data analysis. Information communication material. Specific IT applications. File material and update of the information. Tools and technology applications for communications and social networks over the Internet.

Products and results:

A framework document for analysis and performance criteria and protocols. Establishment of agreements and consensus. Assumption of responsibilities in the tasks to be developed. Selection of activities to be developed. Criteria and protocols for accompanying persons participating in participation processes.

Information used or generated:

Report of conclusions and recommendations on the level of participation. Information report on the Community plan. Protocols for citizen participation. Materials, teaching resources and specialized literature on participation techniques.

COMPETITION UNIT 3: ENERGIZING THE PLANNING, DEVELOPMENT AND EVALUATION OF COMMUNITY INTERVENTIONS AND PROJECTS AND OF CITIZEN PARTICIPATION THAT DEVELOP AMONG THE DIFFERENT AGENTS THAT MAKE UP A COMMUNITY OR AN AREA TERRITORIAL

Level: 3

Code: UC1022_3

Professional realizations and realization criteria:

RP 1: Get the information needed to perform a participatory analysis of the reality in the intervention environment following the guidelines set by the work team.

CR 1.1 Data for participatory reality analysis is obtained by selecting reliable and valid sources of information.

CR 1.2 Information collection techniques are applied according to the social context and according to the methodological criteria established by the work team.

CR 1.3 The analysis of the information is done in accordance with the guidelines established in the work team with the participation of the community or territory agents.

CR 1.4 The information on the different community actors, entities and associations in the area is interpreted, facilitating the understanding of the situation of the community, the objectives of each service and the level of participation of the citizenry.

CR 1.5 The information generated in the analysis is collected in a utility document for the community itself, facilitating their access and use by the people involved in the process.

RP 2: Establish actions at the community level taking into account the characteristics of the community to ensure the participation of the different actors involved in the process.

CR 2.1 The work plan is elaborated based on the principles and methodological strategies of the theoretical conceptual framework in which the project is adhered to and in collaboration with the different agents of the territory.

CR 2.2 The objectives are determined on the basis of the different interests and needs of all the agents of the territory, applying techniques and tools of communication and participation to achieve dialogue and consensus of the parts.

CR 2.3 Activities are designed on the basis of the interests of the recipients and according to the objectives set out with the participation of the different actors.

CR 2.4 The resources are foreseen according to the designed activities, allocated budget, and established procedures.

CR 2.5 The design of the evaluation is carried out taking into account the characteristics of the community and establishing mechanisms to detect and collect aspects that can be improved.

RP 3: Dynamize the development of community projects, using the methodology and tools of social community animation to promote the involvement and participation of the citizenry.

CR 3.1 The basic aspects of the development of the activities and the interests of the different participants are clarified at the beginning of the intervention and whenever relevant, avoiding possible conflicts.

CR 3.2 The operating rules of the meeting space are agreed between the different agents and the people involved.

CR 3.3 The framework of relationships of rights and duties is made to reach the citizenry, enabling their understanding.

CR 3.4 Activities are implemented on the basis of the design established with the participation of all entities, associations and individuals involved in facilitating the achievement of the objectives.

CR 3.5 The agreements are made easier to make decisions and to carry out tasks for each of the agents involved.

CR 3.6 The distribution of the tasks is done in an equitable way, seeking to achieve the objectives previously agreed.

CR 3.7 The instruments and tools of intervention (those that facilitate dialogue and consensus, among others) are used to facilitate the animation of participatory activities.

RP 4: Promote the participation of different actors in the evaluation of community projects by agreeing on the instruments to be used to adapt them to the social context.

CR 4.1 The participation of the different agents of the territory is guaranteed by following the approach of participatory evaluation.

CR 4.2 The methodology, procedures, criteria and evaluation indicators are selected taking into account the different phases of the project, as set out in the work team.

CR 4.3 The instruments for collection and analysis of the assessment are agreed with the community, applying at the time set for the purpose, following the specific technical standards.

CR 4.4 The information collected is systematized in accordance with established protocols and with the collaboration of the agents involved.

CR 4.5 The disclosure of the findings and recommendations is made on the basis of protocols that facilitate access to information to the maximum number of members of the community.

RP 5: Track the processes and results of community projects, together with the intervention team, providing conclusions and recommendations for the development of future interventions.

CR 5.1 The instruments for monitoring processes and results are applied at the time set for this purpose, following the specific technical standards.

CR 5.2 The achievements and errors of the Community projects are identified by applying evaluation instruments that allow for the modification of the relevant aspects for the achievement of the objectives.

CR 5.3 The findings and recommendations of the follow-up of the results are facilitated by transmitting them to the maximum number of members of the community.

CR 5.4 The degree of compliance with the results achieved is established in conjunction with the community.

Professional context:

Production media:

Information collection materials (questionnaires, direct interviews, visits and the Internet, among others). Information communication material. Materials for the processing or processing of the information. File and update materials for the information. Tools and technology applications for communications and social networks over the Internet.

Products and results:

Elaboration of the sociocultural analysis of the community. Elaboration and development of a work plan. Establishment of actions for Community dynamisation. Process and results monitoring and evaluation. Follow-up of performances and results. Feedback on the development of programs and projects. Community involvement in the elaboration of the analysis, the design of the programming, the implementation of the projects and the evaluation.

Information used or generated:

Report of conclusions and recommendations. Rules document for the operation of meeting spaces. Legislation on citizenship rights and duties. Resource guides. Municipal information and different entities and services. Training materials on participatory methodology. Documents produced by the community itself, with the help of the technical professional. Specific literature on project development and evaluation.

COMPETITION UNIT 4: INTERVENE, SUPPORT AND ACCOMPANY IN THE CREATION AND DEVELOPMENT OF THE ASSOCIATIVE FABRIC

Level: 3

Code: UC1023_3

Professional realizations and realization criteria:

RP 1: Identify the specific needs and potentialities of individuals, groups, collectives and institutions, collaborating with the community, for the implementation and management of the associative fabric and citizen collectives.

CR 1.1 The analysis of interests, needs and levels of involvement is made from the contact and knowledge of people and groups.

CR 1.2 The tools for collection and analysis of needs and potential information apply to different population groups in the environment, allowing to determine the characteristics of the intervention.

CR 1.3 The information regarding needs and potential is obtained from the observation and the assessment of the professional and the interested persons.

CR 1.4 The information obtained is in contrast to the persons concerned for their validation.

RP 2: Collect information on support resources for the associative fabric, facilitating access to it to promote the constitution, implementation and management of entities and collectives.

CR 2.1 Information sources are selected by enabling useful and reliable data to be obtained.

CR 2.2 The collection of information is done taking into account the specific needs collected in the previous analyses.

CR 2.3 The documentation request is made through the channels established by the agencies, institutions and resources that manage the information.

CR 2.4 The channels and sources of information are communicated to the community agents by facilitating access to the updated information and the newly created resources.

CR 2.5 The documentation is archived using a management system that allows the incorporation of new documents and the revision of the obsolete documentation, as well as its accessibility to both the professional team and the different members of the community.

CR 2.6 Information about the different support resources for the associative fabric is compiled in an updated and easily managed resource guide following criteria of reliability, organization and clarity.

RP 3: Advise entities and associations in the management processes by providing them with information and technical support to support their constitution and maintenance.

CR 3.1 The legal framework and administrative procedures are transmitted to entities and associations, making it easier for their members to meet their objectives.

CR 3.2 The information on the different processes to be followed for the creation of an association is provided to the persons concerned for the creation of the association.

CR 3.3 The interventions performed by the entities and associations according to the applicable regulations are monitored, communicating to the group the errors detected and their possible subsanations.

CR 3.4 The information on the aid and benefits of the different administrations is transmitted to the entities and associations in good time.

CR 3.5 Support in the creation and management of new partnerships is made by facilitating the participation of the citizenry.

CR 3.6 Managing and obtaining funds for entities, associations or groups is done by providing technical support within their scope of competence.

RP 4: Advise in the programming and development of the activities of the associations and entities taking into account their characteristics and needs, for the improvement of their operation.

CR 4.1 Working sessions in entities and associations are prepared in accordance with the objectives and procedures set out in the work team, depending on the type of partnership and entity, the level of involvement and the participation in the community.

CR 4.2 The verification of the development of the planned animation and group integration activities is in line with the previously established, resolving, where appropriate, the contingencies to be presented, in order for each entity to acquire the competence for their collective operation.

CR 4.3 The verification of the community's instruments and strategies for obtaining information is consistent with the procedures and techniques established by the work team.

CR 4.4 The transfer of information to members of the association or entity and to the community is done by following the protocols and channels established in each entity.

CR 4.5 The design of the evaluation of the activities is done following the established protocols in order to be able to verify the level of compliance of the project and to perform a reprogramming.

RP 5: Accompanying entities and associations in their assessment processes by facilitating the identification of aspects that can be improved to incorporate the relevant modifications into subsequent actions.

CR 5.1 Communication with the community about the need to periodically evaluate is established by achieving greater citizen involvement throughout the process.

CR 5.2 Information about the mode of application of assessment methods is provided to the entity for further implementation.

CR 5.3 Evaluation systems and methods are put in place, according to the procedures established by the entity, with the involvement of all the participating parties of the project.

CR 5.4 The improvement proposals are reflected, implemented in subsequent actions by the entity itself.

RP 6: Collaborate in the process of coordination between entities, associations and collective citizens favoring the meeting and mutual knowledge for the realization of joint interventions.

CR 6.1 The transmission of information about the characteristics, programs and activities of other entities and associations of the community is facilitated, favoring the realization of joint and coordinated interventions.

CR 6.2 The coordination spaces are dynamited by enabling the meeting and the direct knowledge between the different entities.

CR 6.3 Joint activities between various community entities and associations are enhanced to achieve better project profitability and greater neighborhood involvement.

CR 6.4 Contingencies in coordination processes are solved by participating in their resolution to the entities involved.

Professional context:

Production media:

File and information update material. Information collection materials. Information communication material. Materials for the processing or processing of the information. Tools and technology applications for communications and social networks over the Internet.

Products and results:

Report on the analysis of interests and needs. Technical support for the management and programming of the entities. Establishment of actions for Community dynamisation. Communication channels for the information. Management of existing support resources.

Information used or generated:

Legal framework and administrative procedures. Resource Guide. Information on aid and benefits to entities and associations. Training materials on planning and evaluation. Schedule of joint programming. Specific bibliography on the development and evaluation of projects, associationism and social participation. Internet.

COMPETITION UNIT 5: ESTABLISHING COMMUNICATION AND DISSEMINATION STRATEGIES FOR THE DIFFERENT COMMUNITY PROJECTS AND ACTIONS

Level: 3

Code: UC1024_3

Professional realizations and realization criteria:

RP 1: Identify the information needs of the community by delimiting existing information and communication processes that facilitate the communication and dissemination of community projects and actions.

CR 1.1 The collaboration with those responsible for communication in the area is established by making it possible to obtain relevant data for the analysis of the information needs of the community.

CR 1.2 The identification of the different information needs of the community is carried out jointly with the same, applying the methods and procedures previously established with it and the different professionals of the territory.

CR 1.3 The level of participation in community actions and actions is analyzed by checking to what extent the dissemination of the activity, the methods used and the characteristics of the message have had an impact on this participation.

RP 2: Identify the different formal and informal communication tools existing in the territory of action by analyzing their communicative potential, to define their possible applications.

CR 2.1 The existing formal and informal communication tools in the community are analyzed by assessing their possibilities and limitations for the communication and dissemination of community actions.

CR 2.2 The information transmitted at general level within and outside the community through the various formal and informal channels of communication such as (radio, television, internet, community meeting spaces, brochures, etc.) panels, among others), is analyzed assessing their suitability to the characteristics of the community action and the target persons.

CR 2.3 The information generated in the spaces of informal relationship of utility for the development and community animation, is taken into account for the dissemination of the various performances that are carried out in the community.

CR 2.4 The spaces where the information is located, such as posters, information panels or brochures, are identified by allowing them to assess the management of the information.

CR 2.5 The impact of information is valued by allowing you to know the actual level of information transmission.

RP 3: Dynamize the implementation of the different communication actions, adapting them to the reality of the territory and the community in order to encourage the transmission and reception of the information related to the actions community.

CR 3.1 The information to be transmitted is determined by analysing the characteristics of the Community action, the type of message and potential recipients.

CR 3.2 The protocol for the exchange and dissemination of information is elaborated by observing criteria of efficiency in reception, adaptation to the characteristics of the receivers, channels, supports, times, periods and profitability. of the instruments.

CR 3.3 The procedures for the distribution of information are selected taking into account the criteria established by the work team and the community.

CR 3.4 The determination of joint actions with those responsible for communication is established by facilitating a greater approximation of the contents to the reality of the territory.

CR 3.5 The message about community actions is communicated to potential recipients by ensuring their understanding of it.

CR 3.6 The control and management of the materials and communication spaces are performed together with the community, ensuring the replenishment of the information.

CR 3.7 The communicative activity is developed favoring the acquisition and improvement of the communicative skills of the citizens who participate in the different entities and associations.

RP 4: Point out the usefulness of the actions and communication tools used in accordance with the protocols established by the work team to feed back and improve the communication and dissemination process.

CR 4.1 The instruments for the collection of information on the impact of actions and communication tools are developed with the work team.

CR 4.2 The information collection instruments are validated with the agents involved, assessing their relevance and appropriateness.

CR 4.3 The information needed for the assessment is obtained, applying the instruments according to the team guidelines.

CR 4.4 The conclusions and recommendations developed are systematised in a report, indicating the aspects that can be improved.

CR 4.5 The report of conclusions and recommendations is in contrast to those involved in the verification process, enabling the feedback and improvement of the communication and dissemination of the projects.

Professional context:

Production media:

Information collection materials (questionnaires, direct interviews, visits and the Internet, among others). Both formal and informal communication and dissemination materials. Materials for the processing or processing of the information. Tools and technology applications for communications and social networks over the Internet.

Products and results:

Programming of coordination and collaboration with community agents. Identification of information spaces. Establishment of procedures for the distribution of information: channels, spaces, times and means. Joint actions with responsibility for the communication of the territory. Involvement, validation and contrast of agents involved.

Information used or generated:

Media (radios, newspapers, television, brochures, panels and the Internet, among others). Protocol for the exchange, dissemination and distribution of information. Report of conclusions and recommendations. Specific bibliography.

COMPETITION UNIT 6: APPLY MEDIATION PROCESSES AND TECHNIQUES IN CONFLICT MANAGEMENT BETWEEN COMMUNITY AGENTS

Level: 3

Code: UC1025_3

Professional realizations and realization criteria:

RP 1: Identify the characteristics of the conflict in conjunction with the parties involved to enable analysis and assessment of the conflict.

CR 1.1 The collection of the characteristics of the conflict and the positions and interests of the parties involved is carried out by direct observation and interviews with the parties.

CR 1.2 The conflicting situation is analyzed taking into account the objectivity in the collection of the information.

CR 1.3 The treatment of information is performed according to criteria of confidentiality and respect.

CR 1.4 The collected information is interpreted by assessing whether the particular situation is capable of mediation.

CR 1.5 The conclusions on the conflicting situation are established by assessing their usefulness for further intervention.

RP 2: Collect the parties 'compliance with the mediation process, reporting the parties' characteristics to ensure their involvement.

CR 2.1 The characteristics, phases, and role of the parties involved in the mediation process are explained to the various parties by ensuring their understanding.

CR 2.2 Information is easily and easily transmitted by facilitating the understanding of the people involved in the process.

CR 2.3 The willingness of the parties involved is collected in a document, enabling their consultation during the mediation process.

RP 3: Implement the mediation process, applying the appropriate techniques, in order to resolve the conflict.

CR 3.1 The meetings between the technical professional and the conflicting parties will be provided both in separate spaces and in separate spaces, to work with the parties independently.

CR 3.2 The meetings of the technical professional/with both parties are carried out in favor of a space of trust and respect.

CR 3.3 The rules inherent in the process of mediation in conflict management are established, being accepted by the participants to favor their involvement.

CR 3.4 The opinion, position, interests and feelings of the parties are actively heard, facilitating the understanding of the situation and ensuring the confidentiality of information.

CR 3.5 Conflict management techniques are used according to the characteristics of the conflict and facilitate communication between the parties and the adoption of collaborative and collaborative attitudes.

CR 3.6 The decision-making and agreements established by the parties are caused by the technical professional/a, accompanying the persons involved in the process.

CR 3.7 Agreements and decisions are taken in writing, including the parties ' compliance, as well as the commitments that each party assumes, setting deadlines and responsible for their execution.

RP 4: Follow up on the agreements made in the mediation process by the community agents, facilitating the modification of the agreements, if any, to ensure their compliance.

CR 4.1 Communication with the people involved is maintained after they have reached agreements, collecting their opinions and assessment of the process on their part.

CR 4.2 Agreements and decisions are regularly and systematically reviewed by the technical professional/a and the parties involved.

CR 4.3 Appropriate corrections or modifications are included, facilitating the flexibility of the process.

CR 4.4 The monitoring instruments for actions are completed in an objective manner, including the review dates, the modifications made and any other data of interest to enrich the process.

CR 4.5 Action tracking instruments are developed by incorporating relevant data to facilitate process feedback.

Professional context:

Production media:

Information about community agent conflicts. Information systems for conflict detection. Protocols for collecting information from potential conflicts. Material and communication tools to facilitate dialogue and understanding.

Products and results:

Agreements and decision-making in the face of a conflicting situation. Satisfaction of the participants in the process. Acquisition of the participants of tools and skills for the management of possible future conflicts autonomously.

Information used or generated:

Information collection and analysis tools. Information document on the mediation process. Document of compliance of the parties involved in the process. Track records. Applicable rules for the protection of personal data. Deontological codes in this field of intervention.

COMPETITION UNIT 7: INCORPORATING GENDER PERSPECTIVE INTO SOCIAL INTERVENTION PROJECTS

Level: 3

Code: UC1026_3

Professional realizations and realization criteria:

RP 1: Identify the differences, the aspects that hinder and facilitate the participation of women and men in relation to the intervention to be carried out, analyzing the frame of reference in the field of equality to enable the adoption of a gender perspective.

CR 1.1 The frame of reference (applicable regulations, entities or bodies and gender equality policies, among others) is analyzed, based on the aspects that facilitate and hinder the participation of women and men in the project or specific environment of the professional intervention.

CR 1.2 The aspects of the differential factors for men and women in relation to the subject and scope of intervention are collected, taking into account the percentage of women and men involved, the differences in participation in the decision spaces as well as in the organization, use of the times, spaces and the roles played, among others.

CR 1.3 Existing situations of direct or indirect discrimination towards women and men, as well as the obstacles and limitations existing for equal participation of women and men are detected through of the collected information.

CR 1.4 The contributions, modifications, and/or adaptations to the project for gender equality are collected in writing in a document.

CR 1.5 The information obtained is analyzed by allowing the formulation and differentiation of the practical needs and strategic interests.

RP 2: Previewing, if necessary, specific training, guidance and counselling actions on gender equality, analysing the needs identified among the people involved in the intervention community to enhance their participation in them.

CR 2.1 Training needs are detected on the basis of the analysis of the information collected from professionals, expert agents on gender equality and users.

CR 2.2 The prospecting of training actions on equal opportunities and gender mainstreaming is carried out according to the needs identified in the training of the professionals in the field of intervention, volunteering and users.

CR 2.3 The information of the training actions in force for the people involved in programming and intervention is carried out, facilitating and enhancing their participation.

CR 2.4 The detection of people who are experts on equal opportunities and gender mainstreaming takes place within the scope of their competences and in coordination with the person, equal opportunities agent for women and male, from the scope of intervention.

CR 2.5 The different paths of communication between women and men's equal opportunities agents, and the persons involved in the intervention (professionals, volunteers and users) are established and maintain the provision of training, advice and specialist guidance.

CR 2.6 Gender advice is articulated as a permanent resource.

RP 3: Develop the activities of community intervention, favoring the mixed participation of men and women to incorporate those elements that contribute to the advancement towards equality between the two.

CR 3.1 Intervention activities are organized with the participation of men and women.

CR 3.2 The language that describes and presents the project and its contents is used without sexist character and visibilizing women, without reproduction of roles or discriminatory stereotypes based on gender.

CR 3.3 Activities are set up in response to specific objectives which, in at least one, whenever necessary, will raise the empowerment of women, the breakdown of stereotypes, the increase in the percentage of women representation of women in decision making and/or increase in the percentage of men's participation in care responsibilities for life, among others.

CR 3.4 The distribution of spaces is carried out by promoting equal use by women and men.

CR 3.5 Material and technical resources are foreseen in accordance with the objectives of equality between women and men.

CR 3.6 The distribution of time and resources are expected to take into account the times of care and care and the times of community participation to encourage the participation of people with domestic and caring burdens.

RP 4: Develop community actions and interventions designed using diverse organizational and functional resources to contribute to the advancement of equality between women and men.

CR 4.1 The language used in the project's actions is used in a non-sexist way and visibilizing women.

CR 4.2 The actions of the professionals are developed without the reproduction of sexist roles and stereotypes, making women and men, whatever their age and level of participation, participate equally, in the actions that are intended for them.

CR 4.3 Project actions are carried out using parity criteria in decision making and in the sharing of responsibilities, in order to create conditions for equality between women and men.

RP 5: Use the information and dissemination media of the community project (publicity, awareness, transfer, documentation, among others) to advance towards real and effective equality between women and men, positively visible the presence of women and men in the same.

CR 5.1 Broadcast media (advertising, awareness-raising or transfer, among others) are selected to contribute to the promotion of equality between women and men, with particular attention being paid to the use of a non-sexist language and in the choice of images that do not evoke situations that reproduce sexist stereotypes.

CR 5.2 Information and dissemination materials and actions within the project are used to make known the responsibility of all parties involved (public administration, entity and/or work team) in advancing towards the equal opportunities.

CR 5.3 Gender-related stereotypes are identified by using in the development of actions, resources that change the conception of tasks and areas associated with a particular sex.

CR 5.4 The information gathered on the inequalities identified in the framework of the project is transmitted by promoting the knowledge of situations of possible discrimination and their eradication.

CR 5.5 The communication and dissemination actions of the project are implemented taking into account the characteristics of women and men to whom they are intended.

CR 5.6 The image in the field of work is projected to reproduce gender equality and eliminate inequalities between women and men in posters, calendars, equitable use of spaces, reproduction of sexist roles or other.

RP 6: Establish communication channels to ensure mainstreaming, coherence and a comprehensive perspective on community actions aimed at equal opportunities for women and men, in coordination with other professionals.

CR 6.1 Interprofessional communication and coordination channels are established following the principle of cooperation in achieving the objectives.

CR 6.2 The common lines and objectives of intervention among professionals are established, facilitating the efficiency of the intervention process.

CR 6.3 The characteristics of methods, techniques and resources used in the actions for gender equality are exchanged between the professionals, improving the quality of the professional intervention.

CR 6.4 The conditions of professional coordination (such as the time of meetings, space and organization, among others) are valued, proposing improvement measures to ensure the participation of the people involved and the effectiveness of meetings or contacts.

RP 7: Track achievements in favor of equal opportunities among women and men, identifying the aspects that can be improved to propose alternatives to improve the process.

CR 7.1 The process of monitoring the actions is carried out by assessing whether and to what extent the objectives set out in it are met.

CR 7.2 The schedules of the activities are valued, and adapt as far as possible to the schedules of the public services destined to the care for the life, strengthening the commissioning of complementary services that comply with these functions.

CR 7.3 The follow-up report of the actions is elaborated including the identification of budgetary costs and resources geared towards the objective of effective equality of women and men.

CR 7.4 The follow-up of actions is carried out by the persons involved in coordination with the experts on equal opportunities between women and men and/or agents of equality of the intervention environment for the evaluation of the project.

CR 7.5 The action monitoring document is prepared by collecting conclusions and proposals for improvement that will contribute to the evaluation of the project.

Professional context:

Production media:

Information collection material (questionnaires, observation scales, registration protocols or questionnaires, among others). Information communication material. Instruments for the organization of resources. Materials for the processing or processing of the information. File material and update of the information. Communication and dissemination procedures. Means of communication and information (publications, Internet, television, radio, centers, entities, programs and services, among others). Intervention plans of the intervention agencies or companies. Resources for counselling, guidance and training on equal opportunities for women and men.

Products and results:

Actions in the field of intervention to promote the promotion of equal opportunities. Community animation projects with a gender perspective. Non-sexist and discriminatory professional interventions that are based on gender equality. Participation in equal conditions for women and men. Dissemination of the momentum of equal opportunities. Follow-up of actions from an effective equality approach for women and men.

Information used or generated:

Reports specializing in gender equality. Interventions and actions of dynamization with a gender perspective. Specific bibliography. Applicable rules on equal opportunities for women and men. Information and training resources available on the Internet (Internet). Reports of the evolution of the intervention.

TRAINING MODULE 1: COMMUNITY PROCESS AGENTS

Level: 3

Code: MF1020_3

Associate with UC: Establish and maintain relationship with the main community actors: population, technicians and administrations, dynamizing the reciprocal relationship between them

Duration: 120 hours

Assessment Capabilities and Criteria:

C1: Identify the different social agents in the community by collecting the data necessary for their knowledge.

CE1.1 Identify socio-cultural indicators by allowing the delimitation and localisation of community structures.

CE1.2 Detect the characteristics of the community organization in society, distinguishing within it the professional role of the community animators.

CE1.3 Describe different agents of the community process by differentiating their performance and degree of involvement.

CE1.4 Design tools for the collection of data from the different community agents, checking their reliability and validity.

CE1.5 Create a database for the work team that can be used and accessible by the different community agents.

CE1.6 Check different databases by valuing their utility for community members.

C2: Identify the mechanisms of contact and coordination with the different social agents analyzing their interrelationship.

CE2.1 Develop contact and communication protocols with community agents, analyzing them previously by the technical team.

CE2.2 Schedule the presentation strategies of the animator/community to the different agents of the community by making their functions known.

CE2.3 Describe the communication channels to be established between the process agents, specifying the documents and/or information exchange procedures.

CE2.4 Develop documents by recording interviews, meetings, and contacts with community agents.

CE2.5 In a scenario of selection, classification, and file of community information, from existing programs and projects in a given community:

-Describe the basic criteria for the selection, classification, and file of the information.

-Classify the different projects and programs according to the target persons to whom they are addressed.

-Develop a database of all projects and programs that are developed by entities and services according to the classification previously set.

CE2.6 Design the analysis tools by recognizing the relationship established between the different community agents.

CE2.7 Confect tools and tools together with the work team to detect the level of coordination that exists in the community.

CE2.8 In a practical scenario of identifying and selecting community agents and projects from a given community diagnosis:

-Identify the possible agents in a community.

-Select community external agents useful for intervention.

-Set prioritization criteria for the development of joint projects.

C3: Identify meeting and work spaces that facilitate outreach and communication between community agents and internal and external networks.

CE3.1 Determine the parameters of collection and recording of the interests of the different agents and neighborhood community, ordering them thematically.

CE3.2 Identify the different formal and informal meeting spaces and networks in the community, classifying them according to the age of the target people.

CE3.3 Determine the information systems of the different existing spaces, through the internal and external networks of the community.

CE3.4 Develop the necessary protocols for the use of the meeting spaces, their functioning, and the infrastructure that they have, in a clear and concise way.

CE3.5 Register all actions that are developed in the meeting spaces, structuring them according to the profile and age of the target people.

CE3.6 In a practical scenario of organizing community meeting and work spaces in which a territory, agents, entities and networks are conveniently demarcated:-Identify qualities with respect to minimum conditions, materials and technical means and values for dynamisation.

-Organize mechanisms of approach to agents by taking advantage of social networks and other Internet tools or applications.

-Organize processes of involvement and participation of the agents with internal and external networks to the community.

-Prepare meetings with the elaboration and dissemination of calls.

Capabilities whose acquisition must be completed in a real work environment:

C2 with respect to CE2.5 and CE2.8; C3 with respect to CE3.6.

Other capabilities:

Demonstrate a degree of autonomy in the resolution of contingencies related to your activity.

Propose alternatives with the aim of improving results.

Demonstrate interest and concern to address user needs successfully.

Communicate effectively with the right people at every moment, respecting the channels established in the organization.

Find and transmit information clearly, in an orderly, clear and precise manner, respecting the channels established by the organization.

Demonstrate stress resistance and frustration, mood stability and impulse control.

Contents:

1. Community organization and community development

The Community: Concept. Analysis of the Community structure.

Community development.

Community Organization: Territory. Population. Social networks. Groups. Collectives. Neighbourhood.

Community Resources.

Contexts, scopes, and intervention sectors.

2. Agents of the Community process

Administration and Institutions.

Technical and professional resources.

Population and their organizations.

The community team.

Functions of the animator/community/a.

Protocols of communication and relationship with community agents. Strategies.

Social and personal skills for community dynamization.

3. The Community infrastructure

Equipment.

Community resources and resource guides.

Spaces as a methodological resource.

Formal and informal meeting spaces.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Mastery of the knowledge and techniques related to the establishment and maintenance of the relationship with the main community agents: population, technicians and administrations, dynamizing the reciprocal relationship between them, which accredit using one of the following two ways:

-Level 2 academic training (Spanish Qualifications Framework for Higher Education), Diplomacy or other top-level vocational training courses.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2. Accredited pedagogical competence in accordance with what is established by the competent administrations.

TRAINING MODULE 2: CITIZEN PARTICIPATION

Level: 3

Code: MF1021_3

Associate with UC: Promoting Citizen Participation in Community Projects and Resources

Duration: 90 hours

Assessment Capabilities and Criteria:

C1: Analyze the influencing factors in the social participation process by identifying the aspects that favor or hinder it.

CE1.1 Describe the anthropological bases of human group behavior by identifying the factors that influence social participation.

CE1.2 Explain the influence of certain factors of the current society in the behaviors and social relations, arguing its impact on the processes of social participation.

CE1.3 Identify the participatory organs of different community services based on the analysis of a given territory or context.

CE1.4 In a practical analysis of data collection information in a community: to develop tools for the collection of information from people linked to a collective or entity, number of persons collective or entity, age, sex, culture, among others, taking into account pre-established criteria.

CE1.5 To analyze the participation regulations or other mechanisms of participation in a given territory, assessing their capacity to favor participatory processes.

CE1.6 Develop conclusions and recommendations for the design of participatory processes based on the analysis of a given context.

C2: Establish strategies to promote the participation of collectives and citizens in community projects and resources by assessing the possibilities of action and involvement of potentially participants.

CE2.1 Determine the tools necessary to provide information and training of participatory processes by selecting them according to the characteristics and degree of involvement of the target persons.

CE2.2 Recognize the personal and leadership skills of the different people who set up the organs of the different collectives and associations by analyzing their influence on participation processes.

CE2.3 Select strategies for the dissemination of a participation regulation taking into account the characteristics of the target population.

CE2.4 In a scenario of developing a community animation project:

-Determine the interests, characteristics and level of involvement of the participants and participants by selecting the techniques and instruments.

-Identify aspects that facilitate or hinder participation.

-Determine awareness and motivation actions by justifying selection.

-Determine the level of information that each intervener should receive based on the degree of involvement.

-Delimit group activities and tasks taking into account the interests and characteristics of the participants.

-Describe the implementation mode based on the project.

C3: Establish strategies to accompany participants and participants by encouraging the continuity and monitoring of participation processes.

CE3.1 Describe the guidelines to be followed in the accompanying processes based on a given criteria and protocols.

CE3.2 Describe strategies by identifying participation difficulties in a collaborative way with the people involved.

CE3.3 In a practical scenario of monitoring the participation process:

-Adequating participation protocols by analyzing the characteristics and needs of the and the recipients.

-Identify aspects that can be improved in a participation process.

CE3.4 In a practical scenario of monitoring in the process of citizen participation:

-Use different verbal and nonverbal communication techniques by issuing instructions, information, exchanging ideas or opinions, and assigning tasks.

-Adating communication techniques taking into account the context and type of information to be transmitted.

-Identify interferences that make it difficult to understand the message by taking the necessary steps to remedy them.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.4; C2 with respect to CE2.4; C3 with respect to CE3.3 and CE3.4.

Other capabilities:

Propose alternatives with the aim of improving results.

Demonstrate cordiality, kindness, and conciliatory and sensitive attitude to others.

Adapt to the organization by integrating into the technical-professional relationship system.

Find and transmit information clearly, in an orderly, clear and precise manner.

Demonstrate stress and frustration resistance, mood stability and impulse control.

Organize collaborative processes based on negotiation.

Contents:

1. Analysis of social and citizen participation

Origin and history of social participation.

Anthropological bases of social participation.

Analysis of Influential Factors in Social Participation.

Participation strategies. Awareness and motivation.

Legal framework for citizen participation.

Participation organs.

Elaboration of instruments for the analysis of social participation.

2. Design of social support strategies for community intervention

Participation strategies.

Methods and techniques of motivation and participation.

Analysis of the role of the professional in promoting citizen participation.

Accompaniment in the processes of citizen participation.

Social networks. Types.

Self help groups.

Participation processes over the Internet.

3. Communicative skills in social intervention

Analysis of communication processes in groups.

Models and styles of communication.

Communicative techniques applied to social participation.

Valuation of the importance of communicative skills in social intervention.

4. Social volunteering

Historical Evolution.

Analysis of the legal framework of volunteering at international, state and regional level.

Volunteering and cooperation.

Valuing the role of volunteering today.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Domain of knowledge and techniques related to the promotion of citizen participation in community projects and resources, which will be accredited by one of the following two forms:

-Level 2 academic training (Spanish Framework of Qualifications for Higher Education), Diplomacy or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2. Accredited pedagogical competence in accordance with what is established by the competent administrations.

TRAINING MODULE 3: METHODOLOGY FOR COMMUNITY DYNAMISATION

Level: 3

Code: MF1022_3

Associated with UC: Dynamize the planning, development and evaluation of community interventions and projects and citizen participation that develop among the different agents that make up a community or an area territorial

Duration: 120 hours

Assessment Capabilities and Criteria:

C1: Analyze the intervention context by applying participatory strategies.

CE1.1 Compare existing theories and models for the elaboration of a reality analysis by assessing their ability to promote the participation of the citizenry.

CE1.2 Select information sources by applying reliability and validity criteria.

CE1.3 Analyze information about community dynamization programs and projects by identifying their objectives and the elements that configure them.

CE1.4 In a scenario of participatory analysis of community reality:

-Analyze existing community information from the established methodologies.

-Record the information obtained using the protocols and procedures set in the working group.

-Collect the suggestions of the community agents from the methodologies established in the case.

-Develop reports that allow you to move information obtained to the community.

C2: Use the elements of social intervention planning, integrating them into the development and development of community animation projects.

CE2.1 Analyze the theories that support the different planning models by comparing them to each other.

CE2.2 Cooperate in the elaboration of the different indicators of project evaluation, following previously established protocols

CE2.3 Determine the community project prioritization parameters according to previously established criteria, based on the objectives we want to achieve (sensitize, dynamize, prospecting).

CE2.4 Select techniques that allow tuning and gradation of goals to be achieved.

CE2.5 In a practical scenario of developing a community project based on established protocols and methodologies and a given context:

-Characterize participants and recipients by analyzing their interests.

-Justify the project by basing its need from the context.

-Set objectives, methodologies, activities, timing, and resources from the information of the assumption.

-Design evaluation by selecting participatory techniques.

CE2.6 Determine protocols and records that allow the monitoring of dynamization projects.

C3: Set up actions to energize community intervention projects by selecting techniques that will allow the participation of the citizenry.

CE3.1 Characterize the instruments and tools of the community intervention by valuing its participatory component.

CE3.2 Determine actions of dynamization in the execution of community projects by analyzing their characteristics and those of the context.

CE3.3 Identify the parameters that allow to detect the interests of the agents involved in the Community intervention project.

CE3.4 Set the rules of operation and the framework of relationships following protocols established with the working group (technical staff and community agents).

C4: Set up actions to boost participation in community intervention evaluation processes by analyzing the reality of the intervention context.

CE4.1 Value the importance of the involvement of the agents of the territory in the planning processes.

CE4.2 Identify the personal attitudes and attitudes involved in the process of evaluating community interventions.

CE4.3 Set criteria to justify the importance of evaluation as a means of participation.

CE4.4 In a practical scenario of promoting participatory evaluation from a community project in a given context:

-Describe the evaluation process taking into account the participation of different community actors.

-Select the assessment instruments, following parameters set in the project.

-Design the process to inform the participating agents of the evaluation process and the results, following the protocols established in the project.

C5: Use the own elements and instruments of the evaluation of community interventions following protocols established by the intervention team.

CE5.1 Analyze different theories that base different evaluation models against each other.

CE5.2 Develop the different project evaluation indicators, collaborating with the intervention team on the previously defined protocols.

CE5.3 Develop protocols and records that allow for the evaluation and monitoring of community projects.

CE5.4 Select the techniques that allow the assessment criteria to be determined.

CE5.5 Establish the relationship between the different elements of the assessment by assessing the need for consistency between them.

CE5.6 Develop different assessment instruments by adapting them to various community projects.

CE5.7 In case of a practical assessment of a community project based on a given context:

-Perform an assessment report following the protocols set in the project.

-Explain the result of the evaluation by means of a simulated exposure, following the established protocols and with the necessary instruments to facilitate their understanding.

-Set the necessary modifications to the project based on the results obtained from the evaluation.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.4; C2 with respect to CE2.5; C4 with respect to CE4.4; C5 with respect to CE5.7.

Other capabilities:

Take Responsibility for the work that you develop and achieve your goals.

Demonstrate creativity in the development of the work you do.

Demonstrate a degree of autonomy in the resolution of contingencies related to your activity.

Maintain an assertive, empathetic and conciliatory attitude to others by demonstrating cordiality and kindness in dealing.

Participate and actively collaborate with the work team.

Transmit information clearly, in an orderly, structured, clear and accurate manner respecting the channels established by the organization.

Show an open attitude and sensitivity to the cultural diversity of communities by adapting techniques and actions to them.

Contents:

1. Application of methods of sociological research in socio-community intervention

Analysis of community structures.

Qualitative methodologies of social knowledge: interviews, observation, indirect questionnaires, among others.

Quantitative information methodologies. Data interpretation.

Strategies and tools for participatory process design.

Methodological tools for project planning.

Research-action. Research. Participatory Action.

Types and characteristics of information sources: Press. Regulations. Audiovisual media. Personal contacts. Associations and others.

Information management in community dynamization.

Valuation of the importance of the analysis of the community reality in the processes of social intervention.

2. Programming of social intervention

Models.

Types.

Process-oriented and results-oriented participatory planning.

Approach to the Logical Frame.

From regulatory to strategic planning.

Programming by objectives, by needs, among others.

Elements. Definition and selection.

Valuation of the participation of the and the community agents in the planning processes.

3. Assessment of the socio-community intervention

Models.

Types.

Techniques and Instruments: Observation. The documentary collection.

Defining and selecting instruments and assessment elements.

Design of assessment activities. Timing.

The decision-making process.

Participatory evaluation.

Group diagnostic techniques and phases.

Coordination with external evaluators.

Assessment of the importance of the participation of the community actors in the evaluation processes.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Mastery of knowledge and techniques related to the dynamization of planning, development and evaluation of community interventions and projects and of citizen participation that develop among the different agents that configure a community or territorial zone, which will be credited by one of the following two ways:

-Level 2 academic training (Spanish Framework of Qualifications for Higher Education), Diplomacy or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2. Accredited pedagogical competence in accordance with what is established by the competent administrations.

TRAINING MODULE 4: PROMOTION AND ASSOCIATIVE SUPPORT

Level: 3

Code: MF1023_3

Associate with UC: Intercoming, supporting and accompanying in the creation and development of the associative fabric

Duration: 90 hours

Assessment Capabilities and Criteria:

C1: Analyze the associative fabric identifying the different groups and entities as well as the needs and potentialities existing in the territory.

CE1.1 Identify the different groups of the community based on the information that exists in the databases of the different administrations.

CE1.2 In a practical scenario of analyzing the associative fabric of different communities:

-Identify the needs of the community by analyzing the memories, fact sheets and documentation of the entities in the territory.

-Develop an information collection system by identifying the main characteristics of the associations.

-Use the generated database, valuing the effectiveness of the database.

CE1.3 Develop the necessary protocols by identifying information and training demands for entities.

CE1.4 Design observation guidelines identifying the different actions that entities perform in the territory.

CE1.5 Systematise the information collected from the observation by working out an easy-to-update database.

C2: Collect information from resources and procedures for the constitution and management of an association taking into account the needs of the entities and collectives of the territory.

CE2.1 Collect existing applicable regulations for the constitution of an association by identifying the associated documentation.

CE2.2 Classify the different associations according to their purposes by selecting the information according to each of them.

CE2.3 Collect information on aid and calls from different administrations taking into account the characteristics and needs of the different associations.

CE2.4 Develop an applicable policy dossier and other useful instruments of building a partnership by establishing mechanisms to ensure their accessibility and updating.

CE2.5 Elaborate support resource guides to the associative fabric following criteria of reliability and ease of use.

CE2.6 Implement advisory processes to entities and associations in the constitution and management of an association by providing them with information and technical support.

CE2.7 In a practical assumption of constitution of an association:

-Facilitate the setting of goals by the group by interpreting information regarding their interests and needs.

-Constituent an assembly advising the group on the completion of the associated documentation, valuing their understanding.

-Facilitate the choice of liability charges by favoring dialogue and agreement adoption.

-Orienting the drafting of statutes taking into account the legal regulations and the objectives of the group.

-Orienting the registration and legalization processes of an association by providing the necessary documentation.

-Advise on procedures for obtaining aids and benefits by selecting them according to their characteristics and needs.

C3: Implement advisory processes to entities and associations for the constitution and management of an association by providing them with information and technical support.

CE3.1 Implement advisory processes to entities and associations in the constitution and management of an association by providing them with information and technical support.

CE3.2 In a practical assumption of building a partnership:

-Facilitate the setting of goals by the group by interpreting information regarding their interests and needs.

-Constituent an assembly advising the group on the completion of the associated documentation, valuing their understanding.

-Facilitate the choice of liability charges by favoring dialogue and agreement adoption.

-Orienting the drafting of statutes taking into account the legal regulations and the objectives of the group.

-Orienting the registration and legalization processes of an association by providing the necessary documentation.

CE3.3 Advise an association on procedures for obtaining aids and benefits by selecting them according to their characteristics and needs.

C4: Implement follow-up actions to the entities and associations in their processes of programming, development and monitoring of activities, favoring the feedback and the establishment of improvement measures.

CE4.1 Characterize 'roles', functions and tasks as well as the qualities of an animator/a in group encounters, describing them.

CE4.2 List different elements and factors of an association, identifying them based on their characteristics.

CE4.3 Establish information protocols for entities, taking into account applicable regulations, calls and changes that may arise.

CE4.4 Rate the importance of the attitudes of the animator/a during the process of accompaniment in the creation of associative tissue analyzing their influence.

CE4.5 In a practical scenario of facilitating technical support to an association, carrying out the development of its activities:

-Analyze the internal dynamics of the group, identifying the "roles", relationships, communication networks, and characteristic problems.

-Design a technical support plan to an association based on your demands and needs.

-Implement a working session with the members of the association by energizing the development of the association.

-Provide useful information for the development of the association's programming and activities by selecting it based on its needs and demands.

-Orienting the association's programming of activities by monitoring its feasibility and evaluability.

-Resolve contingencies that are presented using social skills relevant to the situation.

CE4.6 In a practical scenario of accompanying an association in the follow-up of actions, based on data given:

-Identify methods of tracking actions by orienting their application mode.

-Oriented in the choice of procedures for monitoring actions and control facilitating the involvement of all stakeholders.

-Cooperate in the design of action tracking by detecting aspects that can be improved.

CE4.7 Set the parameters of effectiveness and efficiency of different projects of associations and entities, applied methodologies and records used to justify their selection.

C5: Establish coordination channels between entities, associations, and citizens collectives analyzing their goals and projects.

CE5.1 Value the importance of coordination spaces by analyzing their role in the development of joint works and the use of resources.

CE5.2 In a practical scenario of animation of coordination processes between entities or associations, based on data given:

-Select the information to be transmitted from entities to others, taking into account their interests and areas of action.

-Set animation guidelines for a coordination space by justifying the proposal.

-Develop the necessary documentation for the development of joint projects taking into account the purposes of each association or entity.

CE5.3 Identify possible difficulties that may arise between entities, associations, and citizens, analyzing the causes jointly.

CE5.4 Point out channels for dialogue between entities, associations and citizens by establishing alternatives that allow for the possibility of contingencies.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.2; C2 respect to CE2.7; C3 with respect to CE3.2; C4 with respect to CE4.5 and CE4.6; C5 with respect to CE5.2.

Other capabilities:

Take Responsibility for the work that you develop and meet your goals.

Demonstrate a degree of autonomy in the resolution of contingencies related to your activity.

Maintain an assertive, empathetic and conciliatory attitude to others by demonstrating cordiality and kindness in dealing.

Participate and actively collaborate on the work team.

Transmit information clearly, in an orderly, structured, clear and accurate manner respecting the channels established in the organization.

Demonstrate stress and frustration resistance, mood stability and impulse control.

Contents:

1. Analysis of the associative fabric

Historical Frame.

Analysis of formal and informal associative fabric.

Resources for the associative fabric.

Non-Governmental Organizations (NGOs), foundations and associations of a social nature.

Analysis of the legal framework.

Identifying the main sources of information about the associative fabric.

Collection and systematization of information regarding associations and entities.

2. Implementation of support processes for the constitution, development and evaluation of associations and entities

Elaboration of supporting materials for associations and entities.

Creating an association/foundation.

Public administration in supporting the associative fabric.

Identifying support and financing resources.

Administrative Organization.

The roles of professionals in the process of programming, evaluation and associative accompaniment.

Design plans for technical support to associations and entities.

Human resources in partnerships, foundations and NGOs.

Organization of work, internal communication and training, personnel management, definition of profiles and functions.

Participatory evaluation methods.

Coordination and collaboration in the framework of the associative fabric.

Assessment of the importance of professional attitudes in the process of supporting associative tissue.

3. Implementation of participatory group techniques in associative tissue support processes

Structure and group processes.

Roles.

Leadership.

Group Dynamics.

Participatory techniques.

Group decision making.

Organization and task sharing.

Assessment of the role of the professional in the groups.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Mastery of knowledge and techniques related to intervention, support and support in the creation and development of associative tissue, which will be accredited by one of the following two forms:

-Level 2 academic training (Spanish Framework of Qualifications for Higher Education), Diplomacy or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2. Accredited pedagogical competence in accordance with what is established by the competent administrations.

TRAINING MODULE 5: TECHNIQUES AND TOOLS FOR INFORMATION AND DISSEMINATION IN COMMUNITY DYNAMISATION

Level: 3

Code: MF1024_3

Associate with UC: Establish communication and dissemination strategies for different community projects and actions

Duration: 60 hours

Assessment Capabilities and Criteria:

C1: Identify the information needs of the community through a participatory analysis of the community.

CE1.1 Describe methods, techniques and tools, valuing the information needs of the population in a participatory way.

CE1.2 In a practical analysis of the information needs of a community, analyze the existing actions and instruments of communication and dissemination, assessing their information capacity and their influence on the levels of participation.

CE1.3 Select tools and methods to detect community information needs by collaborating with those responsible for communication and other/other agents.

C2: Analyze the different resources of transmission of existing information in a territory by valuing its communicative potential.

CE2.1 Characterize the formal and informal sources of communication and the actions and instruments of the same analyzing their possibilities, limitations and applications in the dissemination of community projects.

CE2.2 Analyze the information transmitted through different formal and informal communication channels by assessing their suitability for the characteristics of the target persons and the community project.

CE2.3 Determine the coverage of information received by citizens of the territory by analyzing the relevant parameters.

CE2.4 Identify the different elements and factors involved in the transmission of the information by analyzing their role in the effectiveness of the information.

CE2.5 Identify the variables that need to be taken into account to match transmission and information media with the message, valuing the importance of consistency between the two elements in the communication process.

CE2.6 Identify places and spaces to disseminate printed information by describing procedures for maintenance, updating, and replenishment.

CE2.7 Analyze the information that is transmitted through the different communication channels by assessing their impact on the community.

C3: Implement communication and broadcast actions by adapting them to the needs of the territory and the community.

CE3.1 In a practical scenario of a dissemination activity of a project or community action, from a context and a target audience:

-Set communication actions by analyzing project, context, and target population characteristics.

-Determine the message to be transmitted by adapting it to the target population.

-Select the broadcast channel or media by analyzing its informational coverage.

-Identify the management and control factors and criteria of the selected media by assessing the ease of updating the selected media.

-Develop tools for collecting information on the impact achieved by assessing the objectivity of the information.

CE3.2 In a practical scenario of dissemination of community actions based on a given context:

-Select the information to be transmitted by analyzing community projects and actions.

-Develop protocols for the exchange and dissemination of information based on criteria of efficiency, adequacy and profitability of communication tools.

-Design the information transmission media, taking into account your upgrade capabilities and maintenance needs.

-Develop informative materials by analyzing the information to be transmitted and the characteristics of the target population.

CE3.3 Select communicative resources of the different languages and languages by associating them with the context where they will be used.

C4: Evaluate the procedures and techniques of transmitting information to the community by selecting participatory strategies.

CE4.1 Identify procedures and instruments by assessing the impact of communication actions.

CE4.2 In a practical scenario of analysis of the impact of the actions of communication and dissemination of community projects and actions from a given context:

-Rate the adequacy of the channels used for the transmission of information.

-Select and apply information collection techniques.

-Define, after analysis of the collected information, new procedures that improve the quality of the transmission.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.2; C3 with respect to CE3.1 and CE3.2; C4 with respect to CE4.2.

Other capabilities:

Demonstrate a degree of autonomy in the resolution of contingencies related to your activity.

Maintain an assertive, empathetic and conciliatory attitude to others by showing cordiality and kindness in dealing.

Participate and actively collaborate with the work team.

Transmit information clearly, in an orderly, structured, clear and accurate manner respecting the channels established in the organization.

Act quickly in problematic situations and not just wait.

Demonstrate stress resistance, mood stability and impulse control.

Propose alternatives with the aim of improving results.

Contents:

1. Analysis of the communicative context

Communication and the communicative process.

Languages.

Communication, messages and society.

Media in the community environment.

Media analysis, formal and informal.

Characteristics of the different media.

Research on resources.

Information analysis techniques.

2. Design of communication and dissemination actions in community intervention

Elements of the context.

Oral language resources.

Written language resources.

Resources for the graphical languages.

Typology and features.

Disseminating community projects and resources.

Information and training campaigns.

Social Media Plan: Planning of communicative strategies through social networks.

Assessment of the importance of information and communication technologies in the dissemination of community actions.

3. Impact analysis of communication and dissemination procedures and techniques

Analysis of strategies for the evaluation of communication actions.

Criteria and indicators for assessing the impact of communication and dissemination actions.

Techniques for the collection of information on Community projects and actions.

Participatory strategies for the evaluation of communication and dissemination processes.

Assessment of the importance of community involvement in communication and dissemination processes.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Domain of knowledge and techniques related to the establishment of communication and dissemination strategies for the different projects and community actions, which will be accredited by one of the following two forms:

-Level 2 academic training (Spanish Framework of Qualifications for Higher Education), Diplomacy or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2. Accredited pedagogical competence in accordance with what is established by the competent administrations.

TRAINING MODULE 6: CONFLICT MANAGEMENT BETWEEN COMMUNITY AGENTS

Level: 3

Code: MF1025_3

Associated with UC: Apply mediation processes and techniques in conflict management between community agents

Duration: 60 hours

Assessment Capabilities and Criteria:

C1: Characterize conflicting situations by analyzing mediation capabilities.

CE1.1 Delimit the conceptual field of conflict by relating it to mediation.

CE1.2 Analyze the different types of intervention in the management/treatment of the conflict by relating them to the role that can be assumed by the technical professional in each one of them.

CE1.3 Explain the characteristics of the mediation process, indicating the phases of the process and the conditions to be met.

CE1.4 Develop a listing of the phases and characteristics of direct observation and interviews for the mediation process, taking into account the characteristics of the conflict and the parties involved.

CE1.5 In a practical scenario of conflict analysis, from a given conflicting situation:

-Collect the necessary information from the conflict situation by selecting it according to relevance criteria.

-Establish the degree of reliability of the information collected from the situation raised by assessing the objectivity of the data obtained.

-Rate if the conflict is susceptible to intervention, justifying that decision.

-Identify the attitudes that the professional must maintain in the mediation process by arguing its importance.

-Make a report of findings from the collected and analyzed information.

-Set the conditions to be met by the conclusions of the collection and analysis of the information by assessing its usefulness for the intervention.

C2: Establish strategies and action guidelines in the mediation process by indicating the information to be provided to the parties involved.

CE2.1 Analyze the documents and compliance collection paths of the parties involved in a conflict by assessing the importance of the conflict.

CE2.2 Select the information to be transmitted to the parties taking into account their characteristics and those of the conflict.

CE2.3 Explain to the parties the characteristics, phases and role of each of them in the mediation process, adapting the communication and the message to the characteristics of the people involved.

CE2.4 Develop a document that collects the compliance of the parties with the mediation process by checking that it contains the required information.

C3: Apply a mediation process to a case of conflict between community agents by applying the appropriate techniques to the characteristics of the conflict and the parties.

CE3.1 Design the conditions that the first encounter with and between the parties involved in a mediation process must have by identifying the relevant aspects.

CE3.2 Describe the attitudes that must be maintained by the technical professional during the mediation process, arguing its importance for the success of the mediation process.

CE3.3 In a practical scenario of a mediation process from a given conflicting situation:

-Report to the parties on the rules of the mediation by adapting the communication to its characteristics.

-Apply active listening to the views of the parties by adopting a professional attitude.

-Identify the different positions and interests by adopting an objective perspective.

-Apply the techniques and procedures of the mediation process by selecting them based on the conflict and the characteristics of the parties involved.

-Accompanying parties to decision making and conflict management agreements by applying appropriate strategies.

-Collect in writing the agreements, decisions, periodicity, and features of the mediation process monitoring using language that is understandable to the parties.

C4: Design the monitoring of the mediation process by establishing the mechanisms for periodic review of the agreements.

CE4.1 Analyze the characteristics and conditions of monitoring in the fulfillment of agreements and decision-making accepted by the parties valuing the role of the technical professional in the process.

CE4.2 Justify the importance of monitoring the agreements accepted by the parties involved in the mediation process by relating it to their compliance.

CE4.3 In a practical scenario of monitoring a mediation process, from a given conflict situation:

-Establish the procedures for assessing the mediation process by those involved, considering their importance.

-Identify the peculiarities of application of the monitoring instruments by analyzing the characteristics of the process and the parties involved.

-Adapting tracking instruments by taking into account the process characteristics.

-Develop follow-up instruments by considering the relevant data for process feedback.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.5; C2 with respect to CE2.4; C3 with respect to CE3.3; C4 with respect to CE4.3.

Other capabilities:

Prove a good professional.

Maintain an assertive, empathetic and conciliatory attitude to others by demonstrating cordiality and kindness in dealing.

Participate and actively collaborate with the work team.

Treat the user with courtesy, respect and discretion.

Transmit information clearly, in an orderly, structured, clear and accurate manner respecting the channels established in the organization.

Demonstrate stress resistance, mood stability and impulse control.

Contents:

1. Conflict analysis at Community level

Characteristics of the conflicts in the community fabric.

Definition and types of common conflicts.

Components of the conflict at community level.

Cycles of the conflict.

2. Dealing with conflicts in the community

Types, characteristics and protagonists in conflict management at the community level.

Community mediation.

Analysis of the mediation process in community animation.

Principles of community mediation.

Application scopes.

Beneficiaries of community mediation.

Advantages and disadvantages of community mediation.

The professional in the mediation process. Functions and skills.

Documents in Community mediation: applicable regulations, regulations and others.

3. Implementing community mediation processes

Analysis of the stages of the mediation process. Characterization of each phase.

Community conflict management techniques: active listening, paraphrasing, reformulation, positive connotation, brainstorming, building a golden bridge, getting on the balcony, making a devil's advocate, a mirror, among others.

Assessment of the role of the professional in the mediation process.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Domain of knowledge and techniques related to the application of mediation processes and techniques in the management of conflicts between community agents, which will be accredited by one of the following two forms:

-Level 2 academic training (Spanish Framework of Qualifications for Higher Education), Diplomacy or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2. Accredited pedagogical competence in accordance with what is established by the competent administrations.

TRAINING MODULE 7: PROMOTING EQUAL OPPORTUNITIES FOR WOMEN AND MEN

Level: 3

Code: MF1026_3

Associate with UC: Incorporate the Gender Perspective in Social Intervention Projects

Duration: 60 hours

Assessment Capabilities and Criteria:

C1: Describe the reference framework in the intervention towards the equality of women and men identifying the aspects that facilitate or hinder the adoption of a gender perspective.

CE1.1 Analyze recent history by identifying the main spaces of women's prominence.

CE1.2 Identify the main normative elements that justify the inclusion or reflection of equality in every professional intervention by analyzing the legal framework.

CE1.3 To discriminate existing bodies for the promotion of equality of women and men by analysing the various fields (international, European, state, regional and local).

CE1.4 Describe the significance of the internationally agreed strategies for equality of women and men (gender equality, positive action and gender mainstreaming) by assessing progress achieved.

CE1.5 Define women's "empowerment" by linking it to equality policies.

CE1.6 Identify the elements of the applicable legislation on gender equality and the existing equality plans in the intervention environment, determining their practical impact on the actions to be developed.

C2: Collect information about the resources available in the environment of professional intervention and the experiences developed, relating them to the promotion of equality between women and men.

CE2.1 Identify the social structures essential in the equalization of the responsibility of women and men in the tasks in the domestic and care to third persons, valuing the full incorporation of the women in the labour market and the wider public sphere.

CE2.2 Identify the strategic principles for driving gender equality established in the intervention environment, based on the specific collective of the action to be developed.

CE2.3 In a practical scenario for the collection of information on resources and experiences related to the promotion of equality between women and men from a specific area of intervention, autonomic or local:

-To characterize public and private entities committed to the promotion of equality between women and men and the elimination of discrimination by analyzing their actions.

-Describe the characteristics to boost the equality of women and men by incorporating the gender perspective.

-Define the times and spaces of participation of women and men, in general, and of associations, in particular, valuing their influence in the promotion of equality.

-Develop criteria for the collection of information on the participation of women and men in relation to decision-making spaces and the organization of space and time uses by selecting them according to the context of intervention.

C3: Identify the most significant elements of progress towards equality of women and men by incorporating them into intervention actions.

CE3.1 Analyze routines of the social structure of gender, through which roles, stereotypes and values are transmitted and perpetuated as in advertising, in short stories, in jokes, in the dictionary of the Royal Academy of Spanish language, in the refrans or in the video games, valuing their influence in the maintenance of gender discrimination.

CE3.2 Detect the main sexist attitudes and stereotypes in initiatives and projects of professional intervention analyzing their influence on progress towards equality.

CE3.3 In a practical scenario of analysis of sexist attitudes and stereotypes from a given professional intervention:

-Detect the underlying gender values by analyzing their impact.

-Identify sexist attitudes, stereotypes and roles by valuing their influence in the context of intervention.

-Analyze the distribution of tasks and functions by applying parity criteria.

-To analyze information and dissemination in relation to women and men, valuing their influence on participation levels and in the visibility of women.

-Identify images and words of sexist content by replacing them with others that, either in their generic character, or simultaneously using the feminine and the male, express content adjusted to the functions that are perform, regardless of whether they are women or men.

-Make adequacy proposals that promote gender equality by analyzing the different aspects of intervention.

C4: Identify sexist attitudes and stereotypes by analyzing the organizational and functional aspects of professional intervention and proposing changes.

CE4.1 Analyze routines of the social structure of gender, through which roles, stereotypes and values are transmitted and perpetuated as in advertising, in short stories, in jokes, in the dictionary of the Royal Academy of Spanish language, in the refranes or in the video games.

CE4.2 Detect key sexist attitudes and stereotypes in different initiatives and projects of professional intervention.

CE4.3 Select images and use words that, either in their generic character, or simultaneously using the feminine and the male, express content adjusted to the functions that are performed, regardless of whether trafficking in women or men.

CE4.4 In a practical scenario, properly characterized, detect and assess the impact of aspects such as:

-Gender values.

-Attitudes, stereotypes, and gender roles.

-Performing tasks and functions.

-Information and dissemination in relation to women and men.

CE4.5 In a practical scenario, duly characterized in that you observe sexist aspects in a professional intervention, make proposals for adequacy that promote gender equality.

C5: Establishing women's visibility through media and communication tools that contribute to the real and effective equality of women and men.

CE5.1 Analyze different formats and supports, oral and written, such as maps, tables, panels, posters or dosimers, to present information on the inequality of men and women, situations of discrimination and their eradication and commitments in the advancement of gender equality opportunities, valuing their information potential.

CE5.2 In a scenario of identifying broadcast actions from a project already done:

-Rate from the gender perspective the broadcast actions established by analyzing them from a gender perspective.

-Adapting, integrating the gender perspective, the broadcast actions set.

CE5.3 In a scenario of dissemination actions established in an intervention project, from a given context:

-Select the information and communication paths by analyzing the information to be transmitted and the target audience.

-Select the responsible persons to direct the information in case of situations of discrimination or inequality between women and men, depending on their competencies.

-Make a proposal for broadcast performances incorporating the gender approach taking into account the characteristics of the people you are targeting.

C6: Establish channels of collaboration with other professionals and intervention teams, valuing the need for a comprehensive perspective to promote equality between women and men.

CE6.1 List determinants of gender equality in the work context by analyzing their organizational and functional structure.

CE6.2 In a practical scenario of collaboration with others/other professionals based on a project to promote gender equality in a given context:

-Identify professionals, work teams, and other relevant support, information, training, and expertise in gender and equality by analyzing the given context.

-Planting specific demands for support, supervision, information, training and/or specialist gender and equality advice, based on the needs identified.

-Establish the form of contact and coordination and communication paths by analyzing the characteristics, objectives and lines of action of the different professionals and teams of work.

CE6.3 Set guidelines for cooperative team work applying a gender perspective.

C7: Establish actions and instruments for the follow-up of actions in a participatory way and integrating the gender perspective.

CE7.1 Apply methodological strategies and follow-up criteria in community animation activities that support the achievement of the objectives of promoting gender equality.

CE7.2 Analyze the impact of women's participation in decision-making processes by assessing their influence on project outcomes.

CE7.3 In a practical scenario of analysis of the competent professional performance in the framework of project evaluation in a given context, assess the importance of the follow-up of the actions, integrating the gender perspective and analyzing the role of the professional in the process.

CE7.4 Determine the need for external evaluators that can improve the assessment of the intervention process in the field of gender equality by analyzing the characteristics of the context and the intervention.

Capabilities whose acquisition must be completed in a real work environment:

C2 with respect to CE2.3; C3 with respect to CE3.3; C4 with respect to CE4.2, CE4.4 and CE4.5; C5 with respect to CE5.2 and CE5.3; C6 with respect to CE6.2; C7 with respect to CE7.3.

Other capabilities:

Propose alternatives with the aim of improving results.

Maintain an assertive, empathetic and conciliatory attitude to others by demonstrating cordiality and kindness in dealing.

Demonstrate interest in broad knowledge of the organization and its processes.

Adapt to organizational and technological changes as well as new situations or contexts.

Transmit information clearly, in an orderly, structured, clear and precise manner.

Respect internal organization procedures and rules.

Contents:

1. Analysis of the framework of the equal opportunities boost between women and men

Theory and History of Gender Construction.

Analysis of the role of women in recent history.

Normative fundamentals. Legislation at international, European, state and regional level.

Bodies related to gender equality at international, European, state and regional level.

Analysis of the strategic framework: positive action measures, mainstreaming and equal opportunities plans between women and men.

Discrimination and inequality based on gender.

Gender equality policies and women's empowerment.

Assessment of achievements in the field of equality between women and men.

2. Processes of social intervention incorporating the gender perspective

Gender-based social projects in the field of intervention.

Spaces and times of participation of women in the context of intervention.

Teamwork with the and the professional figures specialized in effective equality of women and men in the field of intervention: Agents of equal opportunities between women and men and/or promoters of equality of opportunities between women and men.

Identification of resources, services and/or experts in the field of information, guidance, advice, information and gender equality training.

Tracking the actions in the field of intervention and incorporation of the gender perspective.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Mastery of knowledge and techniques related to the incorporation of the gender perspective in social intervention projects, which will be accredited by one of the following two forms:

-Level 2 academic training (Spanish Framework of Qualifications for Higher Education), Diplomacy or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2. Accredited pedagogical competence in accordance with what is established by the competent administrations.

ANNEX III

PROFESSIONAL QUALIFICATIONS: JOB INTEGRATION OF PEOPLE WITH DISABILITIES

Professional Family: Sociocultural Services and the Community

Level: 3

Code: SSC323_3

General Competition

Intervene in the personal and social environment of persons with disabilities, applying the Employment System with Support, where appropriate, to facilitate the access and maintenance of the job in the ordinary labour market, carrying out work, recruitment, job search, support and job-tracking actions.

Competition Units

UC1034_3: Manage information on social and educational resources and collaborate in the analysis of jobs for social integration of people with disabilities

UC1035_3: Performing interventions aimed at training for the acquisition and development of social and occupational skills in people with disabilities

UC1036_3: Support in the process of sociolaboral insertion of people with disabilities

UC1037_3: Track sociolaboral insertion with company, user, and their personal environment

Professional Environment

Professional Scope

Develops its professional activity in the area of social and/or community services, in the department social intervention and employment services and/or job insertion aimed at persons with disabilities, in entities of nature public or private, small, medium or micro-sized enterprises, both self-employed and non-profit, regardless of their legal form and/or non-profit organisations. It develops its activity depending on its case, functional and/or hierarchically of a superior. The principles of universal accessibility are applied in the development of professional activity in accordance with the applicable regulations.

Productive Sectors

It is located in the service sector of social care and integration, in the subsector related to the development of programs of occupational or sociolaboral insertion and equal opportunities for people with disabilities.

Relevant Occupations and Jobs

The terms of the following relationship of occupations and jobs are used with a generic and omnicomprensivo character of women and men.

Labor Preparerers

Labor promoters

Job accompaniment technicians

Technicians in job integration

Technicians in prevention and job insertion programs

Associated Training (420 hours)

Training Modules

MF1034_3: Management of labour resources, training and analysis of jobs for sociolaboral insertion of people with disabilities (90 hours)

MF1035_3: Sociolaboral skills training of people with disabilities (120 hours)

MF1036_3: Employment Methodology with Support for Sociolaboral Integration of Persons with Disabilities (150 Hours)

MF1037_3: Tracking the sociolaboral insertion process for people with disabilities (60 hours)

COMPETITION UNIT 1: MANAGING INFORMATION ON SOCIAL AND EDUCATIONAL RESOURCES AND COLLABORATING IN THE ANALYSIS OF JOBS FOR SOCIAL INTEGRATION OF PEOPLE WITH DISABILITIES

Level: 3

Code: UC1034_3

Professional realizations and realization criteria:

RP 1: Detect existing social and educational resources, for the employment integration of people with disabilities, identifying them in the environment.

CR 1.1 The sources of information on social and learning resources are located according to the collective to which the information is directed, ensuring the validity of the information.

CR 1.2 Sociolaboral and training resources are selected by applying the techniques and procedures that ensure the quality and quantity of information.

CR 1.3 Sociolaboral and formative resources are tailored to the specific needs of the disabled collective, adjusting them to their individual differences.

CR 1.4 Contact with localized social and learning resources is established by analyzing their interest and availability for the employment integration of users.

CR 1.5 The new collected sociolaboral and learning resources are recorded using the established data update system.

RP 2: Organize the information of social and educational resources, keeping it updated, ensuring accessibility, availability, conservation and ease of use, to optimize its application in the interventions of job insertion.

CR 2.1 The guide to social and educational resources (databases, archives, documentary files, among others) is elaborated with the information and documentation collected, applying criteria of organization, clarity and efficiency for facilitate their use.

CR 2.2 The file system and the way the information is presented are selected to allow easy access by the team of professionals.

CR 2.3 The Resource Guide is updated by providing current reference information on job vacancies for companies in the environment and in occupational training.

CR 2.4 The social and learning resource guide is preserved by selecting the relevant file system.

CR 2.5 The relative information of social and learning resources is transmitted (to the interdisciplinary team, to other professional staff, to the individual user and to their environment) through systems that meet the criteria established in the coordination of interventions.

RP 3: Establish relationship relationships with companies and institutions in the environment, providing information on the employment integration processes of people with disabilities to maintain collaborative channels.

CR 3.1 The link of relationship with companies and institutions in the environment is created by achieving fluidity through direct and systematic contacts.

CR 3.2 Information regarding the employment intermediation service is offered to companies and institutions in the environment verifying the understanding of the foreseeable actions.

CR 3.3 The supply and demand for employment are adjusted by collaborating with the company through labour intermediation actions.

CR 3.4 The process of incorporating people with disabilities is exposed to the company or institution and how to develop it, facilitating its knowledge, understanding and awareness with it.

CR 3.5 The information on grants and bonuses for the recruitment of people with disabilities and on the adaptation of the workplace is offered to businesses and institutions in the environment, with the possibility of receiving and expanding the possibilities of involvement of work insertion processes.

CR 3.6 The channels of communication with the business and training fabric are maintained to meet the needs and situations that may arise and generate new avenues of collaboration.

RP 4: Analyze the jobs in collaboration with the interdisciplinary team, selecting the users, taking into account their characteristics for the position offered, determining their roles and informing them companies or institutions, to encourage the process of job insertion.

CR 4.1 The job vacancies of the companies and institutions in the environment are selected according to the established protocol.

CR 4.2 The roles and tasks to be performed in job vacancies are determined on the basis of the information provided by the persons responsible for the companies or institutions and the direct observation of the job assessing the ability to integrate a user into it.

CR 4.3 The selection of the user who meets the relevant requirements is performed together with the interdisciplinary team after the information obtained in relation to the job has been communicated.

CR 4.4 The functions and tasks to be performed by the selected user are structured according to the capabilities and support needs of the user, in collaboration with the interdisciplinary team.

CR 4.5 Information about the selected user and the structuring of the tasks to be performed is communicated to the companies or institutions by exposing them to the steps to be followed in each process and verifying their compliance.

Professional context:

Production media:

Techniques and tools for collecting information. Information communication material. Materials for the search, processing or processing of information, among others. Specific IT applications. File material and update of the information. Awareness-raising materials. Labour market analysis materials.

Products and results:

Prospecting for training, employment and social resources. Promotion and dissemination of sociolaboral insertion projects. Establishment of links between the applicants and the sociolaboral insertion. Sociolaboral databank. Sociolaboral insertion of the user. Sociolaboral intermediation. Directory of resources and companies. Collaboration agreements with companies and entities. Awareness material, dissemination and project information. Guide to social and educational resources. Job analysis.

Information used or generated:

Sociolaboral reports and work integration programmes. Applicable rules of employment administration, relating to payroll and work reports, among others. Applicable rules on prevention of occupational risks. Documents and plans for active employment policies. Newsletters on job vacancies. Job vacancies and training resources available on the Internet (Internet). Periodical publications of the institution. Specific bibliography. Internal rules of work. Applicable legislation on employment for persons with disabilities. General and restricted job vacancies for persons with disabilities from work intermediation entities.

COMPETITION UNIT 2: PERFORM INTERVENTIONS DIRECTED TO TRAINING FOR THE ACQUISITION AND DEVELOPMENT OF SOCIOLABORAL SKILLS IN PEOPLE WITH DISABILITIES

Level: 3

Code: UC1035_3

Professional realizations and realization criteria:

RP 1: Promote personal autonomy through training in skills for sociolaboral insertion of people with disabilities.

CR 1.1 The activities of basic daily life (food, hygiene, sleep, among others) are monitored by ensuring their execution, and, where appropriate, by the collaboration of their families.

CR 1.2 The autonomy of the user to access the job is increased by enhancing the use of the available means of transport.

CR 1.3 Community resources (health, social, cultural, leisure and leisure time, among others) are offered to the user by facilitating their knowledge and use.

CR 1.4 The use of community resources by the user is enhanced by providing the necessary support based on their preferences and needs.

CR 1.5 The consideration of the value of money is presented as a necessary element for economic transactions by ensuring their recognition and understanding.

CR 1.6 The use of money in the user is trained by enhancing their responsible use in independent access to goods and services.

CR 1.7 The decision-making by the user is promoted by the estimation and assessment of the available options, in order to favor their personal autonomy.

RP 2: Train people with disabilities in the acquisition and development of social and communication skills, taking into account their characteristics, professional skills, needs and preferences, to promote their social adaptation and sociolaboral insertion.

CR 2.1 The communication skills of the user are trained, facilitating the communicative exchange to enhance interpersonal relationships in the working environment.

CR 2.2 Social relationships with significance in workplace and community settings are reinforced by supporting the establishment and maintenance of social relationships.

CR 2.3 Social norms in the working environment are trained to facilitate adaptation to them.

CR 2.4 Interpersonal conflicts are resolved by reconciling potential differences and analyzing, where appropriate, the circumstances that cause them.

RP 3: Train people with disabilities in the acquisition and development of job skills, facilitating their insertion and maintenance of the job, to encourage their participation and autonomy.

CR 3.1 Job skills are trained, taking into account the characteristics, competencies and/or needs of the person and the job.

CR 3.2 Internal business and occupational safety standards are passed on to the user by ensuring their knowledge and application in the working environment.

CR 3.3 The work day is structured by differentiating work and rest times, adapting to the overall rhythm of the activities.

CR 3.4 Autonomous displacement and spatial orientation in the work environment is facilitated by identifying physical spaces, structuring and signaling them, if any.

CR 3.5 The structuring of the tasks (sequence to be followed in a concrete work, materials and tools to be used, among others) is determined to meet the needs of each user and the profile of the job.

RP 4: Stimulate communication with the user using, if any, increasing and/or alternative communication systems (SAAC), to enable the exchange of information.

CR 4.1 The need for the use of increased and/or alternative communication systems is transmitted to the user's working environment by encouraging communicative exchanges.

CR 4.2 Support for the user who requires increased and/or alternative communication systems is provided with interest and respect by concreting the messages that are to be issued.

CR 4.3 The adjustment of the increased and/or alternative communication systems is carried out according to the needs of the user and the environment guaranteeing their use.

RP 5: To intervene in situations that may lead to changes in the behavior of the user, under the supervision of the competent professional staff, if necessary, to encourage their adaptation and insertion in the working environment, and safeguard their rights and integrity.

CR 5.1 Possible crisis situations are foreseen by identifying environmental, social, personal, and other factors that may influence the behavior of the user.

CR 5.2 The protocols for action in situations of crisis or abuse apply, deriving them from the professional staff, services and/or competent resources, where appropriate, according to the needs of the user.

CR 5.3 The models for promoting positive adapted behaviors and positive behavioral support are carried out in everyday practice, favoring the development of adaptive behaviors.

CR 5.4 The safeguarding of the rights and integrity of the user in conflicting situations is taken into account, carrying out professional deontology.

Professional context:

Production media:

Information collection material (observation scales, registration protocols, questionnaires, among others). Training offers. Information communication material. Psychosocial history. Development of guidance/counselling activities. Alternative Communication Systems. Development in the user of sociolaboral skills. Materials for the processing or processing of information (office, "software" and "hardware" computer, reprografia, among others). Sources of information (resource guides, Internet, newspapers, leisure guides, plans, among others). Support materials for the training of HHSS (conflict resolution dynamics, case studies or others). Support materials for training in daily life skills (menus/ guides to make menus/teaching materials for the use of money). Support materials for the training of job skills (practical cases of organization of work, materials for the knowledge of the company at the organizational and physical level).

Products and results:

Maintenance of the job. Industrial relations. Assessment reports of the user. People with the level of communication and social relationships expected. Conflict management. Personal autonomy and independence. Decision-making strategy. Use and handling of money. Use of transport on displacements. Use of Community resources. Evidence of the intervention. Reports of performance of interventions and justification.

Information used or generated:

Employment Insertion Itineraries. Scales, questionnaires, and intervention protocols related to sociolaboral skills. Evolution rating scales, according to type of activity. Specific bibliography. Applicable rules on prevention of occupational risks. Applicable rules for data protection. Internal rules of work of companies or organisations.

COMPETITION UNIT 3: SUPPORT IN THE PROCESS OF SOCIOLABORAL INSERTION OF PEOPLE WITH DISABILITIES

Level: 3

Code: UC1036_3

Professional realizations and realization criteria:

RP 1: Collect information from the user, and, where appropriate, from the family, for the establishment of a personalized training and employment itinerary that allows the person to adjust to the job.

CR 1.1 The needs and expectations towards employment by the user are detected through a pre-employment interview, with the intervention, if any, of the family.

CR 1.2 The analysis of the user's profile of professional skills in relation to the job characteristics is based on the information gathered, facilitating their adjustment.

CR 1.3 The involvement of families in the process of insertion of the user is encouraged through related information and, where appropriate, specific training.

CR 1.4 The training of the user in job search techniques is carried out using, preferably and wherever possible, tools based on information and communication technologies (ICTs) and complying with the applicable universal accessibility regulations.

CR 1.5 The progressive acquisition of autonomy and/or independence of the user to initiate the insertion process is guaranteed through related information and, where appropriate, specific training.

RP 2: Support the user and the company by favoring the process of sociolaboral insertion, collaborating with the interdisciplinary work team, to achieve the adaptation to the job position.

CR 2.1 The initial accompaniment to the user in the company is monitored by controlling the conditions for the access to the job to be maintained.

CR 2.2 Instructions regarding compliance with standards, organization of tasks, distribution and use of time and spaces, management of tools and tools for work and compliance with quality and safety criteria among others, they are provided, ensuring their understanding by the user.

CR 2.3 The advice to the business is done by providing information regarding the profile, characteristics and capabilities of the user to ensure their adaptation to the working environment.

CR 2.4 Natural supports in the company are detected by promoting their involvement in the adaptation of the user to the job.

CR 2.5 Conflicts that may occur in the work environment are managed by providing the necessary supports for your resolution.

CR 2.6 The information for the interdisciplinary team and the authorities concerned is prepared in accordance with the procedure and the deadlines set, including relevant information elements that support the tracking of assigned cases.

RP 3: Make the transition to the follow-up and/or maintenance phase of each user by collaborating with the interdisciplinary team to facilitate the evolution of the sociolaboral insertion process.

CR 3.1 The information of the degree of satisfaction about the process of adaptation to the job is obtained from the person user, company and natural supports, later being valued, to facilitate the decision making.

CR 3.2 The change in the support phase to the follow-up and/or maintenance phase is decided by assessing the information provided by the team members regarding the objectives achieved.

CR 3.3 The frequency and characteristics of the follow-up and/or maintenance phase are established in the light of individual objectives that meet the needs of each user.

Professional context:

Production media:

Pre-Labor Interview Protocol. Analysis of the professional profile by skills. Natural supports. Sources of information on training and employment resources, demand for professional profiles, new fields of employment, new techniques of BAE and ICT. Instruments for the organization of resources. Instruments for evaluation. Materials for the processing or processing of information: office equipment, software and hardware, software, reprographics, among others. Development of guidance/counselling activities. User development of occupational/occupational insertion skills appropriate to the context. Evidence of the intervention. Reports of performance of interventions and justification.

Products and results:

Intervention applying Employment Methodology with Support. Application of pre-employment interviews. Elaboration or adjustment of intervention projects. Evaluation/monitoring of social and occupational integration programmes. Job insertion of the user. Detection of natural supports. Maintenance of the job. Industrial relations. User assessment reports. People with the level of communication and social relationships expected.

Information used or generated:

Legislation in force in labor matters. Intervention plans of the intervention agencies or companies. Project of work intervention. Sociolaboral reports (psychological, medical, social, among others). Individualised labour insertion programmes. Previous user reports. Occupational integration pathways. Specific bibliography.

COMPETITION UNIT 4: TRACK SOCIOLABORAL INSERTION WITH THE COMPANY, USER, AND THEIR PERSONAL ENVIRONMENT

Level: 3

Code: UC1037_3

Professional realizations and realization criteria:

RP 1: Follow up on the user according to the planned program to ensure the maintenance of the job.

CR 1.1 Regular follow-up contacts with the user are established, checking the learning acquired in the support phase and assessing the autonomy and/or independence achieved.

CR 1.2 The new needs and demands of the user who can appear are detected, communicating them to the competent professional staff if necessary, determining the actions to be followed.

CR 1.3 Supports in the sociolaboral environment are realized by decreasing their intensity or eliminating them gradually to optimize the autonomy of the user.

CR 1.4 The degree of adaptation and satisfaction in the work insertion of the user is determined by assessing the process developed and the objectives achieved.

CR 1.5 The information intended for the user regarding their work insertion process is provided individually, providing the most significant elements of the follow-up and future actions.

RP 2: Manage contacts with the company, establishing its periodicity, to assess the process of sociolaboral insertion of the user.

CR 2.1 The action of the user in the work context is communicated periodically to the company verifying the work performance and the social adaptation.

CR 2.2 The adjustment of the user to the job is done by analyzing the needs and demands of the company to generate new intervention strategies.

CR 2.3 The contributions of the company and the results obtained in the insertion process are valued, integrating the adjustment measures of the user to the job to optimize the intervention.

RP 3: Establish links with the personal environment of the user by offering complementary support to encourage their involvement in the process of adaptation and sociolaboral insertion.

CR 3.1 The contacts of the user's environment that can intervene in the process of job insertion are identified, determining complementary actions that facilitate the success of the process.

CR 3.2 The state of the intended objectives of insertion are evaluated by the personal environment based on the user's assessment after incorporation into the work environment.

CR 3.3 The strategies to be followed in the work insertion process are updated with the information provided by the user's environment, complying with the planned follow-up communication protocol.

Professional context:

Production media:

Natural supports. Instruments for evaluation. Materials for the processing or processing of the information. Development in the user of occupational/occupational insertion skills appropriate to the context. Evidence of the intervention. Reports of performance of interventions and justification.

Products and results:

Follow-up of sociolaboral insertion: company, user and personal environment. Maintenance of the job. Reports of evolution of the user. People with the level of communication and social relations expected. Regular contact with the company. Establishing links to the personal environment of the user.

Information used or generated:

Applicable labour law. Intervention plans of the intervention agencies or companies. Project of work intervention. Sociolaboral reports (psychological, medical, social, among others). Individualised labour insertion programmes. Previous reports of users. Occupational integration pathways. Specific bibliography.

TRAINING MODULE 1: MANAGEMENT OF LABOUR RESOURCES, TRAINING AND ANALYSIS OF JOBS FOR SOCIAL INTEGRATION OF PEOPLE WITH DISABILITIES

Level: 3

Code: MF1034_3

Associate with UC: Manage information on social and educational resources and collaborate in the analysis of jobs for sociolaboral insertion of people with disabilities

Duration: 90 hours

Assessment Capabilities and Criteria:

C1: Determine detection and identification processes in the environment of social and educational resources for the employment integration of people with disabilities.

CE1.1 Identify sources of social and educational resource information in a given environment, obtaining data for your process.

CE1.2 In a practical scenario of collecting information on social and learning resources:

-Collect information by applying indicators.

-Determine their adequacy by addressing the specific needs of each group with disabilities.

-Adjust the selected resources by applying them to different individual situations.

CE1.3 Select information quality techniques and procedures by applying them to social and learning resources.

CE1.4 List contact-making procedures with social-abortion resources describing how to apply them.

CE1.5 Analyze the factors that allow to discriminate the interest and availability of the sociolaboral resources in the application to the user.

CE1.6 In a practical scenario of collecting and updating valuable information in the identification of social resources:

-Apply the appropriate information collection system.

-Identify new social and learning resources.

-Detect variations in social and learning resources.

-Modify the information, updating it.

C2: Classifying information about social and learning resources by optimizing their application in the work insertion interventions.

CE2.1 Develop a resource guide by applying organizational and systematization criteria that are appropriate to the needs of each disability group.

CE2.2 Apply information technologies in the development of social file resource files, enabling their accessibility.

CE2.3 Set up procedures for updating the information collected in the guide by periodically ensuring the validity of the data.

CE2.4 Select Information File Systems, ensuring the security and integrity of the information file.

CE2.5 Develop methods that facilitate the exchange of information of support to professionals, users and the environment by linking them to the processes of job insertion.

C3: Describe procedures to establish and maintain collaborative links with companies and institutions in the environment, providing information about the work insertion processes.

CE3.1 Analyze linkage procedures with companies and institutions, favoring direct and systematic contacts.

CE3.2 In a practical scenario that aims to foster a smooth relationship with companies and institutions:

-Set tools that support and maintain regular and systematic contacts.

-Develop intermediation and collaboration actions with companies and institutions favoring occupational training and the insertion of the intervention collective.

CE3.3 Setting up information-facilitating criteria for companies and institutions, describing the process of job intermediation.

CE3.4 In a practical scenario of spreading the process of labor intermediation, make informative documents explaining the characteristics of the service.

CE3.5 Develop type documents to companies and institutions on the methodology of insertion, ensuring the understanding of information and encouraging awareness with it.

CE3.6 In a practical scenario of establishing collaboration links with companies and institutions:

-Search for grants and bonuses that can be received by companies for the procurement of the intervention collective.

-Organize information regarding grants and bonuses from which companies can benefit from the insertion of the intervention collective.

CE3.7 Describe means of transmission by explaining the disclosure of information regarding grants and bonuses to companies and institutions.

CE3.8 Identify communication criteria with companies and institutions analyzing new ways of collaboration.

C4: Contrasting the adjustment process between the user and the job, in collaboration with an interdisciplinary team.

CE4.1 Recognize systems and protocols for the collection and archiving of job offers that can be occupied by the intervention collective, analyzing each of them.

CE4.2 In a practical job insertion scenario of a user in a company or institution:

-Set the information given to an interdisciplinary team, valuing the needs of the user.

-Identify the roles and tasks of a job vacancy, depending on the capabilities of the user.

-Set the preselection criteria based on the defined conditions.

CE4.3 Establish procedures for collaboration with the interdisciplinary team in the structuring of tasks and functions of the workplace taking into account the capabilities and needs of the user and the user promoting their adaptation to it.

CE4.4 Propose communication mechanisms to companies about users who would be employed in them, specifying the structuring of tasks carried out.

CE4.5 In a practical scenario of analyzing a job in collaboration with the interdisciplinary team:

-Formulate questions to the people responsible for the company taking into account the tasks and functions to be performed.

-Observe a person already employed in the company by performing the duties and duties of the job.

-Observe working environment conditions, adjusting to it.

-Delimit the tasks and functions of the analyzed job, adjusting it to the main conditions of the work environment.

-Report to the interdisciplinary team, assessing their work insertion process.

-Adapt the job by analyzing the user who is going to perform it, taking care of their capabilities and support needs, in collaboration with the interdisciplinary team.

-Rate process understanding, verifying compliance by the company.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.2 and CE1.6; C2 with respect to CE2.2; C3 with respect to CE3.2, CE3.4 and CE3.6; C4 with respect to CE4.2 and CE4.5.

Other capabilities:

Take Responsibility for the work that you develop and achieve your goals.

Demonstrate a degree of autonomy in the resolution of contingencies related to your activity.

Learn new concepts or procedures and effectively leverage training using acquired knowledge.

Propose alternatives with the aim of improving results.

Participate and actively collaborate on the work team.

Communicate effectively with the right people at every moment, respecting the channels established in the organization.

Contents:

1. Labour market and social integration of people with disabilities

European, state and regional social policy.

Structure. Activity rates-occupancy. Black economy. Supply and demand.

The company: Types and organization.

The employment relationship. Supply and demand. Arrangements for recruitment and employment (ordinary, protected and supported). Wages and incentives. Suspension and termination of the contract.

Types of employment (subsidised, supported with support). Participating agents.

Corporate social responsibility. Socio-economic benefits in the recruitment of groups with difficulties of insertion. Aid and grants.

2. Social and educational resources for people with disabilities

Training and employment.

Sociolaboral insertion centers, entities, and services: features, organization, and purposes.

Types: Search and Detection.

Training projects aimed at occupational and/or occupational integration.

Collection and collection of information: occupational training, job offer.

Media and communication tools and coordination with the company or entity.

Communication channels: Business, users and environment, and professionals.

Elaboration of dissemination and dissemination material. Drawing up resource guides.

Spread resources for insert activities.

3. Analysis of jobs for social integration of people with disabilities

Indicators and guidelines for analysis of jobs and occupations.

Required functions, tasks, skills, and capabilities.

Job position: Study and contextualization. Conditions. Working time. Functions to perform.

Guidelines for the identification of needs. Assessment of working conditions.

Adapting the job position.

4. Collection, analysis and organization of information on social integration

Types and characteristics of information sources for job insertion.

Classification of information. Concepts and purposes. Standards, systems and criteria.

Application of techniques and tools for collection, analysis and organization of information.

Application and management of information and communication technologies. Databases.

Data protection.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Mastery of knowledge and techniques related to the management of information on social and educational resources and collaboration in the analysis of jobs for the social integration of persons with disabilities, which will be credited using one of the following two ways:

-Level 2 academic training (Spanish Framework of Qualifications for Higher Education), Diplomacy or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2. Accredited pedagogical competence in accordance with what is established by the competent administrations.

TRAINING MODULE 2: TRAINING IN SOCIOLABORAL SKILLS OF PEOPLE WITH DISABILITIES

Level: 3

Code: MF1035_3

Associate with UC: Conducting interventions aimed at training for the acquisition and development of sociolaboral skills in people with disabilities

Duration: 120 hours

Assessment Capabilities and Criteria:

C1: Determine the basic skills of personal autonomy that enable the sociolaboral insertion of people with disabilities.

CE1.1 Relate the activities of daily life with the skills of personal autonomy to be developed in the insertion collectives, indicating the resources that favor their acquisition and promotion.

CE1.2 Describe the procedures to be followed in the monitoring of the execution by the user of the basic AVD (feeding, hygiene and sleep), involving their relatives if necessary.

CE1.3 Examine the available means of transport and their mode of use, promoting the movement of the user to their work through one of them.

CE1.4 Analyze information about available community services and resources by facilitating the accessibility of users to them.

CE1.5 In a practical training scenario in skills, review documentation, enumerating the needs and preferences evidenced by the users in relation to socio-community resources.

CE1.6 Establish the methodology and objectives of the accompanying measures to promote autonomy in the use of transport and community resources, offering the information and instructions for knowledge and management of the same by the user.

CE1.7 In a practical skill training scenario, define methods and instruments that show the user the value of money, to generate a relevant and responsible use of the money in transactions economic access by independent access to goods and services.

CE1.8 Identify training strategies in the use and management of money, adapting them to the needs and situations of users.

CE1.9 Identify techniques for the promotion of self-determination and the taking of personal choices, adapting them to the needs and situations of users.

C2: Detect interventions aimed at enhancing the social skills of users in the social environment.

CE2.1 Identify the factors that favor interpersonal communication, applying them to the communicative needs of users.

CE2.2 Enunciate interventions aimed at empowering people's social skills in the social environment.

CE2.3 Determine the communicative strategy for different intervention proposals by selecting the information and instructions to be transmitted in an adjusted and personalized way.

CE2.4 Describe the procedures that allow the improvement of the social skills of users, applying them in the establishment and maintenance of interpersonal relationships with significance for them.

CE2.5 In a practical training practice in social skills, recognize the factors that influence an interpersonal conflict in a work environment, establishing the facilitating procedures for the reconciliation of parties involved.

CE2.6 Synthesis social, usage and custom standards in working environments, and forms of presentation to users, favoring accessibility and understanding of information in all cases.

CE2.7 In a practical training of social skills training, present the user with a repertoire of social norms in work contexts for their knowledge and application, favoring adaptation to the environment job.

C3: Select work social skills training techniques to facilitate job performance.

CE3.1 In a practical training of social skills training, based on information about the user obtained through different sources and tools for the collection of information included in the Direct observation:

-Determine the method to use by obtaining information from it.

-Identify applicable techniques for training habits, skills, and job-specific tasks.

-Select and apply the appropriate technique.

CE3.2 To determine the measures that ensure compliance with safety and hygiene standards, in such a way as to permit their understanding by the user, monitoring and promoting their compliance during the day work.

CE3.3 In a practical training of social skills training, develop the information about the specific regulations of the company, to transmit it in an accessible and appropriate way to the needs and characteristics of the user.

CE3.4 Analyze the techniques and resources that allow the structuring of the working day, ensuring its adaptation to the needs of the user.

CE3.5 Select the techniques and resources that allow the structuring and signaling of the physical spaces of the work environment, to ensure adaptation to the needs of the user, favoring the independent displacement and the spatial orientation of the same.

CE3.6 Determine the strategies that allow you to structure the sequence of activities of a task, and the materials and tools to use, favoring the performance of the work activity independently.

CE3.7 In a practical work-skills training scenario, which aims at job insertion and maintenance:

-Identify the characteristics, competencies, and/or needs of the user.

-Analyze, collaborating with the interdisciplinary team, the job to perform.

-Customize the training based on the analysis of the user and the job.

-To inform the user about the specific regulations of the company, and the safety and hygiene rules that prevent occupational risks.

-Structure the working day based on the differentiation of work and rest times.

-Delimit and signalize the physical spaces of the work environment in a way that facilitates the spatial orientation and autonomous displacement of the user.

-Structure by steps each task to perform.

-Display the different materials and work tools and their use.

C4: Apply interventions aimed at encouraging the communication of users who need it using Augmenting and/or Alternative Communication Systems.

CE4.1 To elaborate documentary information on the communicative characteristics of users and the support needs of those who need it, promoting awareness of the work environment towards the use of systems Increased and/or Alternative Communication as a basic tool for communicative exchange.

CE4.2 Describe the characteristics of the different augmentative and/or alternative communication systems, highlighting the differential elements and the communicative needs to which they apply.

CE4.3 Identify the facilitating factors and the communicative barriers that users may encounter in the work environment, pointing out the adaptations to be made in the increased and/or alternative systems of communication and in the environment, depending on your needs.

CE4.4 In a scenario of identifying different communicative situations:

-Understand and issue messages using different alternative communication systems, generating communicative exchanges of interest for the sender and receiver of the messages.

-Apply the adjustment of an increased and/or alternative communication system based on the needs of a user who describes their characteristics.

CE4.5 Identify how to support the user in the use of the increased and/or alternative communication systems in order to show interest and respect for the messages to be transmitted.

C5: Select techniques and intervention strategies in potential behavior-altering situations in a work environment.

CE5.1 Identify resources to facilitate the prevention of crisis situations of the various disability groups.

CE5.2 In a scenario of intervention in behavior change, which does not require the presence of other professionals:

-Recognize and assess the influence of environmental, social and personal factors, among others, on the conduct of the person.

-Adjust environment factors to prevent crisis situations.

CE5.3 Systematize information about competent resources and services for referral of cases where necessary.

CE5.4 Acknowledge protocols for action in situations of crisis, explaining the form of referral to professionals, services and/or competent resources.

CE5.5 In a practical scenario of presenting a crisis situation:

-Apply the acting protocol.

-Derive professionals, services, and/or competent resources, if necessary.

CE5.6 Explain positive behavioral support procedures, specifying how to integrate them in everyday practice in a way that ensures respect for the user and promotes the development of behaviors adaptive.

CE5.7 Review guides to good practice in preventing abuse and violation of user rights.

CE5.8 Value the application of knowledge, skills and attitudes based on the principles of ethics and professional practice, safeguarding the rights and integrity of the user.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.5 and CE1.7; C2 with respect to CE2.5 and CE2.7; C3 with respect to CE3.1, CE3.3 and CE3.7; C4 with respect to CE4.4; C5 with respect to CE5.2 and CE5.5.

Other capabilities:

Take Responsibility for the work that you develop and achieve your goals.

Demonstrate a degree of autonomy in the resolution of contingencies related to your activity.

Learn new concepts or procedures and effectively leverage training using acquired knowledge.

Propose alternatives with the aim of improving results.

Participate and actively collaborate on the work team.

Transmit information clearly, in an orderly, structured, clear and precise manner.

Contents:

1. Personal autonomy skills for sociolaboral insertion of people with disabilities

Overall acquisition process.

Daily Life Activities (AVD): types, supervision, and basic promotion techniques.

Mobility and scrolling.

Community resources. Usage.

Money: concept, value, management.

Decision making. Assessment of alternatives.

2. Social skills for sociolaboral insertion of people with disabilities

Conceptual framework of social skills.

Social conduct and core competencies.

Analysis of the behavior.

Communication skills.

Social learning.

interpersonal relationships in work environments.

Interpersonal conflicts: assessment and resolution.

Social rules in the workplace.

Basic social skills promotion techniques.

3. Job skills for sociolaboral insertion of people with disabilities

Safety and hygiene rules.

Internal business rules for companies.

Structuring of the working day: time of work and rest.

Structuring physical spaces: signaling.

Structuring tasks: steps, materials, and tools.

Techniques for the promotion of work skills.

4. Increased and/or Alternative Communication Systems (SAAC)

Basic concepts of language development and communication: communicative functions.

Increased and/or Alternative Communication Systems: concept. Classification.

Description, knowledge and use of the main Augmenting and/or Alternative Communication Systems.

Scope of the Augmenting and/or Alternative Communication Systems.

Situational Adjustment: communicative needs of different users and specific work environments.

5. Intervention in the control of behaviors in work environments with people with disabilities

Creating positive environments in the workplace.

Identifying motivational aspects of the job.

Selecting performance-enhancing stimuli.

Strategies for the avoidance of situations of frustration and crisis.

Individual and group behaviors in the work environment.

Basic conduct and competencies.

Analysis of the behavior.

Protocol of action to crisis situations.

Good practice guides. Professional ethics.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Mastery of knowledge and techniques related to the performance of interventions aimed at training for the acquisition and development of sociolaboral skills in persons with disabilities, which will be accredited by means of a in the following two ways:

-Level 2 academic training (Spanish Framework of Qualifications for Higher Education), Diplomacy or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2. Accredited pedagogical competence in accordance with what is established by the competent administrations.

TRAINING MODULE 3: EMPLOYMENT METHODOLOGY WITH SUPPORT FOR SOCIAL INTEGRATION OF PEOPLE WITH DISABILITIES

Level: 3

Code: MF1036_3

Associate with UC: Supporting the process of sociolaboral insertion of people with disabilities

Duration: 150 hours

Assessment Capabilities and Criteria:

C1: Apply data collection procedures on needs and expectations towards the use of the user and, where appropriate, their family, and in relation to the job.

CE1.1 In a practical scenario of analyzing the profile of professional skills of the user in relation to the job characteristics:

-Collect information from the user and/or family, describing their needs and expectations for the job.

-Select information collection techniques identifying job role characteristics, tasks and functions to perform, accessibility, and risks among others.

-Rate the collected information by detecting the compatible and incompatible points between the user's professional skills profile and the job characteristics.

-Expose the information needed by the company, the user and, where appropriate, the family about the sociolaboral insertion process, valuing it.

CE1.2 In a scenario study scenario:

-Identify the criteria that favor the involvement of the user and their family in the processes of sociolaboral insertion.

-Determine information and/or training actions with families, favoring involvement and participation in the process of insertion of the user.

-Describe the conditions of application of information and/or training actions, selecting those that allow the adjustment and gradation of the goals that are intended to be achieved.

CE1.3 Describe techniques for the promotion of personal autonomy and/or independence and their conditions of application by selecting those that allow the adjustment and gradation of the goals that are intended to be achieved.

CE1.4 In a practical training scenario in job search techniques:

-Select those techniques that are more accessible to the user, in relation to their capabilities, giving preference to those who use ICT.

-Determine the training protocol of the user, setting the periodicity of the evaluation of the results.

C2: Propose interventions aimed at facilitating sociolaboral insertion and adaptation to the job position of users favoring the transition to the follow-up and/or maintenance phase in the context of a job job.

CE2.1 Determine business presentation procedures and initial monitoring of the user by ensuring access to the job in the intended conditions.

CE2.2 Select the strategies and the communicative methodology consistent with the different intervention proposals, establishing the information and instructions to be transmitted on compliance with standards, organization of tasks, distribution and use of time and spaces, management of tools and tools for work and compliance with quality and safety criteria, among others, in an adjusted and personalized way.

CE2.3 Identify different ways of communicating with the company to provide the necessary advice in each case, paying attention to the demands of information and/or training of the same and describing procedures of coordination with the staff in relation to the adaptation of the user to his/her job.

CE2.4 Analyze the functions and characteristics of natural supports, identifying techniques that promote their participation and involvement in the adaptation of the user to the job.

CE2.5 Select information directed to natural supports about the user's abilities and needs for work performance, valuing the importance of respect for their privacy.

CE2.6 Determine strategies and procedures for action to natural supports, facilitating the process of adaptation of the user to the company and solving the doubts that may arise.

CE2.7 In a scenario of conflict management in a work context:

-Identify the causes and people involved by obtaining and contrasting the collected information.

-Determine the intervention procedure adjusted to a particular situation using conflict management techniques.

-Report to the parties on the measures or steps to continue confirming their understanding.

-Justify the referral to other professionals, valuing the decision.

CE2.8 In a practical assessment of the process of adaptation to a job position of the user:

-Apply information collection techniques to appreciate the satisfaction of this and the company with the insertion process.

-To study the information regarding the process of adaptation to the job by assessing the desirability of continuing with the maintenance of the supports or to switch to the phase of monitoring and/or maintenance.

C3: Indicate the process of transition to the follow-up and/or maintenance phase of users, collaborating with the interdisciplinary team.

CE3.1 In a practical assessment of the process of adaptation of a user to a job:

-Apply information collection techniques by identifying the satisfaction of this and the company in the insertion process.

-To study the information regarding the process of adaptation to the job by assessing the desirability of continuing with the maintenance of the supports or to switch to the phase of monitoring and/or maintenance.

CE3.2 Describe the indicators that enable decision-making on the change of the support phase to the follow-up and/or maintenance phase.

CE3.3 In a practical scenario of identifying the follow-up phases in the job insertion of a user:

-Identify achievements by valuing individual goals achieved.

-Rate the characteristics of the follow-up and/or maintenance phase.

-Indicate the tracking frequency.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.1, CE1.2 and CE1.4; C2 with respect to CE2.7 and CE2.8; C3 with respect to CE3.1 and CE3.3.

Other capabilities:

Take Responsibility for the work that you develop and achieve your goals.

Demonstrate a degree of autonomy in the resolution of contingencies related to your activity.

Learn new concepts or procedures and effectively leverage training using acquired knowledge.

Propose alternatives with the aim of improving results.

Participate and actively collaborate on the work team.

Transmit information clearly, in an orderly, structured, clear and precise manner.

Contents:

1. Disability Framework

Concepts. Features. Typology.

Model of Operation and Disability. Social model.

International Classification of the Functioning, Disability and Health-CIF.

Direct and indirect discrimination and positive action measures.

Applicable rules on the employment insertion of persons with disabilities.

2. Occupational and occupational insertion process for people with disabilities

Labor market: Needs and difficulties for insertion.

Psychosocial function of the job.

The employment status of persons with disabilities.

Pre-employment interview. Needs and potentialities.

User and Family: Information and training.

The involvement of the user in sociolaboral insertion and the role of the different professionals.

Influence of the personal environment in relation to sociolaboral insertion.

Motivation techniques directed to the user environment for their involvement in the insertion process.

Interdisciplinary team. Components. Functions and competencies.

Derivation and coordination. Internal dynamics.

Phases and basic elements of the work or occupational insertion project and itinerary.

Selecting and adapting users.

Employment promotion measures for people with disabilities.

New Information and Communication Technologies (ICT). ICT-specific job search techniques.

3. The employment model with support for people with disabilities

conceptual framework and features.

Ethical principles of employment with support.

Modalities of employment: Occupational centers, special centers of employment.

The Employment Model with Support: regulation, benefits (for the company, the person with disabilities and society).

4. Employment Methodology with Support

Phases of the process and methodological strategies.

The role of the job preparer in the Employment with Support model.

Natural and external supports: functions and tasks.

Operational problems of practice: process evolution, possible difficulties encountered, and tools for overcoming them.

Quality criteria. Good Employment Practices with Support.

Professional deontology. Principles: the intervention and relationship with the user, the research, the obtaining and the use of the information. Protection of personal data.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Mastery of knowledge and techniques related to support in the process of sociolaboral insertion of persons with disabilities, which will be accredited by one of the following two forms:

-Level 2 academic training (Spanish Framework of Qualifications for Higher Education), Diplomacy or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2. Accredited pedagogical competence in accordance with what is established by the competent administrations.

TRAINING MODULE 4: FOLLOW-UP TO THE PROCESS OF SOCIOLABORAL INSERTION OF PEOPLE WITH DISABILITIES

Level: 3

Code: MF1037_3

Associated with UC: Track social and business insertion with the company, user, and their personal environment

Duration: 60 hours

Assessment Capabilities and Criteria:

C1: Analyze the methods and conditions in the process of tracking the user in a company, favoring the maintenance of the job.

CE1.1 Identify the techniques that facilitate the "generalization" of the learning acquired in the support phase by reducing the number of interventions in a progressive way to maximize the autonomy and independence of the person user in their sociolaboral environment.

CE1.2 Select and apply methods and instruments of assessment and observation of acquired learning that allow to check their "generalization" and/or evolution in different situations and contexts, contrasting the information obtained by the company's contribution and the user's environment in the regular follow-up contacts.

CE1.3 In a practical coordination scenario with the work team, identify needs and demands presented by the user that should be derived to other professionals if necessary, specifying the form of coordinate for resolution.

CE1.4 Describe the sequence to be followed and the aspects to assess in a process of decreasing and/or gradual extinction of the intensity of the support, guaranteeing the autonomy and/or independence of the user in their environment sociolaboral.

CE1.5 Analyze the measurement procedures of the satisfaction and adaptation of those involved in the work insertion process by identifying indicators and criteria applicable to the process.

CE1.6 Examine individualized procedures for transmitting information to the user.

C2: Establish contact procedures with companies that allow the periodic exchange of information.

CE2.1 To enunciate different types and strategies of communication with companies by setting their periodicity.

CE2.2 In a practical scenario of exchanging information with companies, identifying needs and demands presented by a company, determining the new strategies to follow to respond to it.

CE2.3 Analyze the measurement procedures for the satisfaction and adaptation of those involved in the work insertion process by identifying indicators and criteria applicable to the process.

C3: Characterize strategies that favor the establishment of links to the personal environment of users.

CE3.1 Specify tools for the collection of information from different actors involved in a sociolaboral insertion process as tutors, educators, other external professionals and/or family environment, analyzing the criteria chosen.

CE3.2 Select procedures for the transmission of information to different actors involved in a sociolaboral insertion process, such as tutors, educators, other external professionals and/or family environment, facilitating the success of the process.

CE3.3 In practical case of systematization of information directed to intervention teams and the corresponding authorities:

-Collect the information, applying the required instruments.

-Analyze the collected information, valuing it.

-Prepare the reports, selecting the format.

CE3.4 In a scenario of adaptation of a user in the process of sociolaboral insertion:

-Analyze your personal environment, valuing it.

-Contrasting the achievement of the objectives, analyzing each of them.

CE3.5 Analyze information communication procedures to the personal environment of users, ensuring that it is done in an individualized way.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.3; C2 with respect to CE2.2; C3 with respect to CE3.3 and CE3.4.

Other capabilities:

Take Responsibility for the work that you develop and achieve your goals.

Demonstrate a degree of autonomy in the resolution of contingencies related to your activity.

Propose alternatives with the aim of improving results.

Communicate effectively with the right people at every moment, respecting the channels established in the organization.

Sharing information with the work team.

Transmit information clearly, in an orderly, structured, clear and precise manner.

Contents:

1. Process of assessment and monitoring of sociolaboral insertion

Models, methods and procedures for assessment and monitoring applied to occupational or occupational insertion processes.

Prevention of program failure.

2. Monitoring and evaluation of the sociolaboral insertion process

Work performance assessment techniques, support satisfaction and effectiveness.

Application of work insertion assessment instruments: Records and scales.

Organization and record of the monitoring evaluation information.

Elaboration of intervention memories.

Detection of new adaptation needs.

3. Contact with companies and other agents in the process of sociolaboral insertion

Strategies and channels of communication with people with disabilities and other actors involved in the follow-up process.

The interdisciplinary team in the follow-up of sociolaboral insertion interventions.

Communication in the work team.

Motivation techniques.

Personal and social skills to develop.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Domain of knowledge and techniques related to the monitoring of the sociolaboral insertion with the company, the user and its personal environment, which will be accredited by one of the following two forms:

-Level 2 academic training (Spanish Framework of Qualifications for Higher Education), Diplomacy or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2. Accredited pedagogical competence in accordance with what is established by the competent administrations.

ANNEX IV

PROFESSIONAL QUALIFICATION: COMMUNITY MEDIATION

Professional Family: Sociocultural Services and the Community

Level: 3

Code: SSC324_3

General Competition

Manage alternatives for conflict resolution between people and collectives at the community and intercultural level, implementing mediation strategies and procedures, providing and generating actions to facilitate prevention of these.

Competition Units

UC1038_3: Identify and realize the characteristics and needs of the social context of the intervention

UC1039_3: Prevent conflicts between different people, actors, and social collectives

UC1040_3: Organize and implement the conflict management process

UC1041_3: Perform the assessment, tracking, and spreading of the mediation as a conflict management path

UC1026_3: Incorporate the gender perspective in social intervention projects

Professional Environment

Professional Scope

Develops its professional activity in the area of social and/or community services, in the department of programs and projects of prevention, repair of social and community ties, and attention to groups, groups and persons for the alternative management of conflicts, preventing their appearance, as well as, once they exist, agreeing satisfactory agreements for the parties involved through a mediation process, in entities of public or private nature, medium-sized enterprises, small or micro-enterprises, both by is self-employed, regardless of its legal form and/or non-profit organisations. It develops its activity depending on its case, functional and/or hierarchically of a superior. The principles of universal accessibility are applied in the development of professional activity in accordance with the applicable regulations.

Productive Sectors

It is located in the sector of social care services to the citizenry, in the subsector related to the development of programs of community mediation and equal opportunities for people, groups or institutions where it is produce conflict-generating situations.

Relevant Occupations and Jobs

The terms of the following relationship of occupations and jobs are used with a generic and omnicomprensivo character of women and men.

Intercultural Mediators

Neighborhood and community mediators

Associated Training (390 hours)

Training Modules

MF1038_3: Community intervention social contexts (90 hours)

MF1039_3: Conflict Prevention (60 hours)

MF1040_3: Conflict management and mediation processing (120 hours)

MF1041_3: Measurement, tracking, and disseminating mediation actions (60 hours)

MF1026_3: Impuling equal opportunities between women and men (60 hours)

COMPETITION UNIT 1: IDENTIFY AND SPECIFY THE CHARACTERISTICS AND NEEDS OF THE SOCIAL CONTEXT OF THE INTERVENTION

Level: 3

Code: UC1038_3

Professional realizations and realization criteria:

RP 1: Locate existing information in the environment where you are going to intervene for conflict resolution or mediation by identifying community social agents.

CR 1.1 The characteristics of the social actors in the community of the environment in which they are to be involved (types of groupings or age, among others) are analysed on the basis of the observation of the territory or the context of intervention.

CR 1.2 The information of the conflict community (needs and interests of the people and/or groups) is collected by observing the environment and consulting socio-demographic, sociological and socio-economic documents and studies, other.

CR 1.3 The collected information is analyzed by extracting from it those aspects that are of interest to the mediating intervention.

CR 1.4 The information collected is analyzed based on criteria of objectivity and utility for the approach of conflict management or a mediation process.

CR 1.5 The information is kept up to date in a systematic way, for updating.

RP 2: Record the needs and interests of the identified community and the characteristics of the possible conflicting situations that affect it, contrasting the potential of the people and/or groups to define the object of intervention.

CR 2.1 Information about the needs and interests related to the management of the conflict is collected from the citizenry itself and through other professionals and services that work in the community network, identifying the conflict situations and their potential.

CR 2.2 The detected needs are valued from differences of interest, positions, opinions, or others, to provide improvements in the community as a whole.

CR 2.3 The possible conflicts and potential of each of the parties are detected on the basis of the analysis of the information collected and the social agents of the population with which to intervene.

CR 2.4 The priority criteria in the intervention are established from existing or latent conflicts detected.

RP 3: Report the conclusions obtained from the conflicting situations in the community in a coordinated way with the social agents to evaluate the intervention.

CR 3.1 The existing channels of communication in the territory and other social networks are used to facilitate coordination with the work team and with the different social actors in the community.

CR 3.2 Information obtained on the characteristics of possible conflicting situations is collected in a usage document for the work team, according to the established procedure.

CR 3.3 The content of the prepared document is transmitted taking into account the community and social actors that are considered, and the staff of the mediation service team, for the evaluation of the document.

CR 3.4 The assessment of the impact made by the community's social agents and staff is made by introducing proposals for improvement for new mediation interventions.

CR 3.5 The information from the obtained conclusions is disseminated by responding to objective and verifiable criteria and guaranteeing the confidentiality of data, in order to safeguard the persons involved.

Professional context:

Production media:

Socio-demographic, sociological and socio-economic studies related to social intervention. Information collection materials such as questionnaires, direct interviews, work meetings, discussion groups and others. Information communication materials. Materials for processing information. Specific IT applications. File material and update of the information. Office materials for translation of other languages. Applicable rules for data protection.

Products and results:

Analysis of the territory or context of community intervention. Identification of the social agents and community resources Establishment of channels of communication between the social agents and the mediation service. Establishment of meeting spaces. Database of meetings with social agents. Citizenship with more understanding of different cultural codes.

Information used or generated:

Population statistics and socio-demographic, sociological and socio-economic studies. Population analysis document. Record of the existing meeting spaces. Registration of the different agents of the community. Protocol for the presentation of the mediation service to the social partners. Protocol for information and presentation of meeting spaces. Minutes of meetings and information documents. Consultation of state, regional, provincial and local official bulletins. Resource guides. Information on public and private institutions in the municipal and autonomous areas. Protocols for the treatment of diversity, of Rumorology among others.

COMPETITION UNIT 2: PREVENT CONFLICTS BETWEEN DIFFERENT PEOPLE, ACTORS, AND SOCIAL GROUPS

Level: 3

Code: UC1039_3

Professional realizations and realization criteria:

RP 1: To promote the service of community mediation as an option in the alternative management of conflicts of daily life between people, groups of a territory and/or community to enhance their use and application.

CR 1.1 The relationship with the different social agents and the community is done directly and continuously, to spread and understand the characteristics of the mediation.

CR 1.2 Information materials on community mediation services and programs are elaborated including in the contents the characteristics of the mediation as another alternative of conflict resolution, as well as their procedures, implications and benefits.

CR 1.3 The messages to be disseminated are collected in diptics, triptics, information and communication technologies, social digital networks or other supporting materials, guaranteeing cultural and linguistic diversity and enhancing the cooperation between them.

CR 1.4 The information gathered in the elaborated materials is disseminated among all the social agents through different techniques and activities of sensitization and dissemination, such as colloquia or workshops, adapting the characteristics of the same to make the service known.

CR 1.5 The divulgative material is disseminated through the social agents, media and social networks ensuring that it reaches the maximum number of potential participants in mediation processes.

CR 1.6 The information to and the different actors in the community is offered directly by facilitating the existence and functioning of the different mediation services and programs in the territory.

RP 2: Establish a framework for understanding each participant's different codes of interpretation and communication to understand the meaning of what is manifested.

CR 2.1 Natural mediators are identified as agents who assist in the exchange of information and communication between the citizenry, and between social agents.

CR 2.2 The aid of natural mediators is seen as a means of support for the interpretation of differentiated and multicultural cultural contexts.

CR 2.3 The codes of interpretation are established in favor of understanding between institutions, groups and individuals, of differentiated cultural and social contexts.

CR 2.4 The interpretation of the codes of the persons or groups involved in the mediation process is taken into account by facilitating communication between the parties.

CR 2.5 The socio-demographic, sociological and socioeconomic characteristics of the different cultural communities are analyzed by facilitating the exchange of knowledge, in order to understand the different guidelines cultural.

CR 2.6 The social and cultural keys of the different collectives are disseminated to the members of the community that are the object of the intervention to understand them.

RP 3: Conduct participatory activities that favor communication to facilitate the transmission of information.

CR 3.1 Activities or workshops that promote interpersonal and communication relationships are achieved by establishing objectives for conflict prevention.

CR 3.2 The call for activities is done taking into account the target population, emphasizing the relational aspects of the mediator and their involvement with the individual, the groups and/or entities.

CR 3.3 Participation in workshops and activities is motivated in coordination with the territory's work teams and in direct contact with community agents.

CR 3.4 Activities are carried out according to the characteristics of the persons concerned, following a participatory methodology and in suitable spaces and communication facilitators.

CR 3.5 Workshops or other mediation actions are evaluated on an ongoing basis with the people who have participated in the workshops, in order to match the objectives to their needs or expectations.

RP 4: Create meeting spaces between individuals, groups and entities whose relationships are susceptible to conflict, adapting them to their positive management.

CR 4.1 The meeting place for community mediation is chosen, valuing their choice according to criteria (such as physical location close to the citizen involved, accessibility, available time of the people, conditions of the event, etc.) environmental, symbolic representation of the spaces for citizenship and social groups, among others).

CR 4.2 The characteristics of the spaces are adapted taking into account the characteristics of the participants and adapting to the needs of the possible conflicting situations to be solved.

CR 4.3 The location of the meeting place is transmitted to all potential users, ensuring reception and understanding by all parties involved.

CR 4.4 Communication techniques, such as discussion and discussion groups, among others, are used to promote dialogue and the relationship of the parties involved.

CR 4.5 The exchange of views is conducted on the basis of mutual respect to enhance consensus among the parties involved.

RP 5: Design activities for meeting and strengthening relations between the citizenry and the social partners, encouraging them to encourage participation.

CR 5.1 The information on the elements that make it difficult and facilitate the performance of the activities is collected from the activities of meeting the citizenry and their surroundings, in the middle of where they are going to intervene.

CR 5.2 Meeting activities are designed according to the needs identified with potential participants.

CR 5.3 The call for activities is done by emphasizing the relational aspects of the mediator and their involvement with the individual, the groups and/or entities.

CR 5.4 The activities or workshops in favour of communication and the establishment of satisfactory relations are carried out following a participatory methodology and objectives aimed at conflict prevention.

CR 5.5 The involvement of all the people and actors in the activities is valued, enhancing participation as an essential axis in the professional intervention.

CR 5.6 The follow-up of the meeting activities is carried out, determining the level of compliance with the intended objectives.

CR 5.7 The quantitative, qualitative and impact assessment of the activities is carried out by determining the level of compliance with the intended objectives and the level of satisfaction of the participants.

Professional context:

Production media:

Information about the conflicts of the community agents. Information systems for conflict detection. Protocols for collecting information from potential conflicts. Protocols for detecting meeting spaces between the different social agents. Protocols to offer meeting spaces between the different agents, groups or individuals of the community. Protocols for managing spaces, listing natural mediators.

Products and results:

Conflict situations in the detected territory. Meeting places facilitators of alternative conflict management. Citizenship more qualified in the alternative resolution of conflicts between them. Citizenship with more understanding of the cultural codes Records of the different workshops and activities carried out. Citizens informed of the different cultural codes existing in the community. Existing project and resource guides. Projects of the workshops and activities duly registered. Literature on mediation and conflict treatment.

Information used or generated:

Socio-demographic, sociological and socio-economic studies. Material and communication tools to facilitate dialogue and understanding. Population analysis documents. Records of the existing meeting spaces. Records of the different agents of the community. Register of the main existing conflicts. List of types of factors that predispose and causes that generate common conflicts. Information dissemination materials of the mediation process. Internet. Analysis of the digital ecosystem of the community where values and attitudes are expressed.

COMPETITION UNIT 3: ORGANIZE AND IMPLEMENT THE CONFLICT MANAGEMENT PROCESS

Level: 3

Code: UC1040_3

Professional realizations and realization criteria:

RP 1: Analyze the information about the conflicting situation by assessing the willingness of the parties involved to make the subsequent intervention.

CR 1.1 The positions and interests of persons involved in the conflict situation are recorded using direct observation and interviews with the parties.

CR 1.2 The collected information is interpreted by assessing whether the conflicting situation is capable of mediation.

CR 1.3 The information of the conflicting situation is evaluated according to criteria of confidentiality and respect.

CR 1.4 The conclusions obtained in the collection and analysis of the information are concretized by allowing the subsequent intervention.

RP 2: Evaluate the conflict by assessing whether it is susceptible to a mediation process or by deriving it from other existing services in the community for resolution.

CR 2.1 Conflict containment is performed through the exchange of relevant information, ensuring the serene attitude of the parties.

CR 2.2 The collected information is interpreted by assessing whether the situation is capable of mediation in that particular service.

CR 2.3 The parties involved in the conflict are directed at the suitability of other community services when the effectiveness of mediation in that conflict has been ruled out.

CR 2.4 The parties involved in the conflict are derived from other services (mental health services, psychological counseling, mutual aid associations, among others), taking into account the different resources available in the territory of intervention.

CR 2.5 The derivation protocol of conflicting parties to other community services is generated, if necessary.

RP 3: Collect the voluntariness of the parties involved in the mediation process to obtain compliance, previously informing them of the characteristics of the mediation process.

CR 3.1 The initial meeting with the parties is done by enhancing dialogue and trust.

CR 3.2 The characteristics of the mediation process, its general principles, and the role of each participant in the process, are exposed to the parties, informing them of each of the relevant aspects.

CR 3.3 The phases of the mediation process are transmitted to the parties involved by facilitating their knowledge and acceptance.

CR 3.4 The understanding of the features of the mediation process is ensured by the parties involved.

CR 3.5 The compliance of the parties involved in the conflicting situation is obtained prior to participation in the mediation process.

RP 4: Derive citizenship to other competent care services in mediation, valuing them for resolution.

CR 4.1 The information collected from the conflict is transmitted to the citizenry, or is derived from different mediation services in the jurisdiction.

CR 4.2 Specific cases that cannot be resolved through the mediation of the service or program are derived, to other areas of intervention (family mediation, criminal, labor, educational, among others) through a protocol.

CR 4.3 The different mediation services existing in the community both in the public and private sectors are disseminated to the social agents and to the citizenry, generating a bank of resources of mediation services.

RP 5: Apply the appropriate models and techniques to the features of the conflicting situation, having previously selected them for resolution.

CR 5.1 The different mediation models are identified by applying them according to the conflicting situation raised, the factors and causes detected, the professional techniques and skills, among others.

CR 5.2 The available instruments or techniques are analyzed by adapting them to each situation and context to mediate.

CR 5.3 The repertoire of mediation techniques for conflict resolution is selected, collecting them in sufficient numbers to respond to a conflicting situation in everyday life.

CR 5.4 The models and techniques to be used in the mediation process are selected according to the knowledge of the previous situation, based on the factors that predispose and the causes that generate the conflict.

RP 6: Conduct the mediation process with the parties involved in the conflict, taking into account the interests of the parties for their resolution and their sustainable development using the resources of the community itself.

CR 6.1 The information given to the conflicting parties is conveyed in a clear and concise manner, so as not to give rise to confusion.

CR 6.2 The information that the parties receive is explained, including the criteria of duration, time, and the rules of relationship between them.

CR 6.3 The conflict definition is determined with the parties involved, working together with the mediation process programming.

CR 6.4 Active listening to the accounts of the parties involved makes it possible to facilitate knowledge of the personal experience of the conflict.

CR 6.5 The return of the accounts of the parties is summarized by facilitating greater understanding and clarification of the conflict.

CR 6.6 The different conflict resolution alternatives are detailed with the goal of being able to reach an agreement.

CR 6.7 The agreements are written in writing, providing them to the parties for further confirmation.

CR 6.8 The agreements are raised to public deed, if any, for execution and following the protocols to be directly addressed to the courts.

Professional context:

Production media:

Citizens and citizens who have decided their process of conflict management through mediation. Groups or groups that have decided their process of solving group or territorial conflicts. Analysis of the environment or places, to carry out the different processes of mediation. Conflict resolution models and techniques.

Products and results:

Minutes of mediation sessions, agreements and decision-making in the face of a conflicting situation. Satisfaction of the participants in the process. Citizens informed of the different cultural codes existing in the community. Level of satisfaction and commitment in the agreements taken.

Information used or generated:

Analysis of the digital ecosystem of the territory and/or community. Resource dossier on alternative conflict resolution. Guidelines and written instructions to incorporate elements of alternative resolution of conflicts in social programs and projects, and integration. Dossier of existing resources in the community. Instruments for the collection and analysis of information. Document of the conformity of the parties involved in the mediation process. Document that reflects the agreements that have been reached. Track records. Referral protocol to other community services. Referral protocol to specialized mediation areas. Rules applicable to mediation. Report on the assessment of the satisfaction of the participants, and of the actions taken after the agreements and decision-making.

COMPETITION UNIT 4: PERFORM THE ASSESSMENT, TRACKING, AND DISSEMINATION OF MEDIATION AS A CONFLICT MANAGEMENT PATH

Level: 3

Code: UC1041_3

Professional realizations and realization criteria:

RP 1: Design the process of evaluating and monitoring the intervention involving the parties involved in the intervention to adapt it to their needs and interests in the conflict.

CR 1.1 The valuation process is performed, collecting aspects such as professionals who perform the valuation, timing of the same, techniques and procedures to be used, interests to cover, among others.

CR 1.2 The follow-up of the intervention is established, taking into account its periodicity and frequency, and the performance by the professional and the parties involved in the conflict.

CR 1.3 The tracking and who will perform it is set up, picking up on the design of the design.

CR 1.4 The tools required for monitoring and evaluating the mediation process are planned, designed, or adapted to those that are needed.

RP 2: Evaluate the mediation process and its results by enhancing the participation of the parties involved in the conflict and the external actors to assess their effectiveness and the level of application of the procedures and the satisfaction of the parties.

CR 2.1 The effectiveness of the technical application is valued according to the response that users manifest through evaluating tests during, at the end, and after the process.

CR 2.2 The contributions and assessments of the participants in the evaluation process are taken into account by enhancing their involvement and degree of satisfaction.

CR 2.3 The results are analyzed by assessing aspects related to the process and the procedures used in their different phases (background, development and conclusion or outcome).

CR 2.4 The results are applied in the evaluation interventions taking into account the elements that facilitate or hinder the resolution of the conflict

CR 2.5 The opinion of the external agents to the mediation process is collected, complementing the evaluation of the process.

RP 3: Monitor the mediation process periodically by taking care of the schedule of activities to check the adequacy of the schedule.

CR 3.1 The mediation process is regularly monitored on the basis of issues such as (number of people who have participated in the process and how; compliance with agreements; validity of agreements, among others).

CR 3.2 The decisions taken and the agreements are analysed on the basis of previously designed criteria, by the professional and the parties involved.

CR 3.3 The modifications agreed upon during the process are collected by facilitating the flexibility of the process.

CR 3.4 Effective monitoring is carried out in a participatory manner by the parties involved, in order to avoid the possibility of the conflict arising again.

CR 3.5 Evaluation instruments such as tracking sheets, are prepared including review dates, possible modifications made and any other data of interest to enrich the process.

RP 4: Offer mediation tools to work teams for the incorporation of alternative conflict resolution methods, in their planning of programs and projects, facilitating referral to the services of existing mediation.

CR 4.1 The actions of dissemination and application of conflict resolution techniques are determined from the elaboration of the programs and projects designed by the work team.

CR 4.2 Work team activities are prepared by taking into account criteria that facilitate resolution and alternative conflict management and mediation.

CR 4.3 The different resources, materials or techniques of group dynamics, related to mediation are determined by offering them to the different teams of work of the territory where it is involved.

CR 4.4 The advice and guidance to the professionals of the different work teams in the territory is done, providing tools for referral to the mediation service if required.

Professional context:

Production media:

Citizens and citizens and professionals of mediation. Groups and groups in mediation. Evaluation and monitoring of the mediation process. Compliance with the agreements of the parties involved in the conflict.

Products and results:

Informed professionals of existing materials and resources for mediation. Responsible for social entities informed of the existing resources in the alternative dispute resolution. Satisfaction of the participants in the mediation process. Participants informed about mediation with the alternative dispute resolution methodology. Analysis of the digital ecosystem as a follow-up to the expression of values and ideas by the groups. Compliance with the agreements of the parties involved in the conflict.

Information used or generated:

Valuation and tracking tabs. Evaluation instruments at Community level. Instruments for the collection and analysis of information. Records of the different referral services in mediation. Rules applicable to mediation.

COMPETITION UNIT 5: INCORPORATING GENDER PERSPECTIVE INTO SOCIAL INTERVENTION PROJECTS

Level: 3

Code: UC1026_3

Professional realizations and realization criteria:

RP 1: Identify the differences, the aspects that hinder and facilitate the participation of women and men in relation to the intervention to be carried out, analyzing the frame of reference in the field of equality to enable the adoption of a gender perspective.

CR 1.1 The frame of reference (applicable regulations, entities or bodies and gender equality policies, among others) is analyzed, based on the aspects that facilitate and hinder the participation of women and men in the project or specific environment of the professional intervention.

CR 1.2 The aspects of the differential factors for men and women in relation to the subject and scope of intervention are collected, taking into account the percentage of women and men involved, the differences in participation in the decision spaces as well as in the organization, use of the times, spaces and the roles played, among others.

CR 1.3 Existing situations of direct or indirect discrimination towards women and men, as well as the obstacles and limitations existing for equal participation of women and men are detected through of the collected information.

CR 1.4 The contributions, modifications, and/or adaptations to the project for gender equality are collected in writing in a document.

CR 1.5 The information obtained is analyzed by allowing the formulation and differentiation of the practical needs and strategic interests.

RP 2: Previewing, if necessary, specific training, guidance and counselling actions on gender equality, analysing the needs identified among the people involved in the intervention community to enhance their participation in them.

CR 2.1 Training needs are detected on the basis of the analysis of the information collected from professionals, expert agents on gender equality and users.

CR 2.2 The prospecting of training actions on equal opportunities and gender mainstreaming is carried out according to the needs identified in the training of the professionals in the field of intervention, volunteering and users.

CR 2.3 The information of the training actions in force for the people involved in programming and intervention is carried out, facilitating and enhancing their participation.

CR 2.4 The detection of people who are experts on equal opportunities and gender mainstreaming takes place within the scope of their competences and in coordination with the person, equal opportunities agent for women and male, from the scope of intervention.

CR 2.5 The different paths of communication between women and men's equal opportunities agents, and the persons involved in the intervention (professionals, volunteers and users) are established and maintain the provision of training, advice and specialist guidance.

CR 2.6 Gender advice is articulated as a permanent resource.

RP 3: Develop the activities of community intervention, favoring the mixed participation of men and women to incorporate those elements that contribute to the advancement towards equality between the two.

CR 3.1 Intervention activities are organized with the participation of men and women.

CR 3.2 The language that describes and presents the project and its contents is used without sexist character and visibilizing women, without reproduction of roles or discriminatory stereotypes based on gender.

CR 3.3 Activities are set up in response to specific objectives which, in at least one, whenever necessary, will raise the empowerment of women, the breakdown of stereotypes, the increase in the percentage of women representation of women in decision making and/or increase in the percentage of men's participation in care responsibilities for life, among others.

CR 3.4 The distribution of spaces is carried out by promoting equal use by women and men.

CR 3.5 Material and technical resources are foreseen in accordance with the objectives of equality between women and men.

CR 3.6 The distribution of time and resources are expected to take into account the times of care and care and the times of community participation to encourage the participation of people with domestic and caring burdens.

RP 4: Develop community actions and interventions designed using diverse organizational and functional resources to contribute to the advancement of equality between women and men.

CR 4.1 The language used in the project's actions is used in a non-sexist way and visibilizing women.

CR 4.2 The actions of the professionals are developed without the reproduction of sexist roles and stereotypes, making women and men, whatever their age and level of participation, participate equally, in the actions that are intended for them.

CR 4.3 Project actions are carried out using parity criteria in decision making and in the sharing of responsibilities, in order to create conditions for equality between women and men.

RP 5: Use the information and dissemination media of the community project (publicity, awareness, transfer, documentation, among others) to advance towards real and effective equality between women and men, positively visible the presence of women and men in the same.

CR 5.1 Broadcast media (advertising, awareness-raising or transfer, among others) are selected to contribute to the promotion of equality between women and men, with particular attention being paid to the use of a non-sexist language and in the choice of images that do not evoke situations that reproduce sexist stereotypes.

CR 5.2 Information and dissemination materials and actions within the project are used to make known the responsibility of all parties involved (public administration, entity and/or work team) in advancing towards the equal opportunities.

CR 5.3 Gender-related stereotypes are identified by using in the development of actions, resources that change the conception of tasks and areas associated with a particular sex.

CR 5.4 The information gathered on the inequalities identified in the framework of the project is transmitted by promoting the knowledge of situations of possible discrimination and their eradication.

CR 5.5 The communication and dissemination actions of the project are implemented taking into account the characteristics of women and men to whom they are intended.

CR 5.6 The image in the field of work is projected to reproduce gender equality and eliminate inequalities between women and men in posters, calendars, equitable use of spaces, reproduction of sexist roles or other.

RP 6: Establish communication channels to ensure mainstreaming, coherence and a comprehensive perspective on community actions aimed at equal opportunities for women and men, in coordination with other professionals.

CR 6.1 Interprofessional communication and coordination channels are established following the principle of cooperation in achieving the objectives.

CR 6.2 The common lines and objectives of intervention among professionals are established, facilitating the efficiency of the intervention process.

CR 6.3 The characteristics of methods, techniques and resources used in the actions for gender equality are exchanged between the professionals, improving the quality of the professional intervention.

CR 6.4 The conditions of professional coordination (such as the time of meetings, space and organization, among others) are valued, proposing improvement measures to ensure the participation of the people involved and the effectiveness of meetings or contacts.

RP 7: Track achievements in favor of equal opportunities among women and men, identifying the aspects that can be improved to propose alternatives to improve the process.

CR 7.1 The process of monitoring the actions is carried out by assessing whether and to what extent the objectives set out in it are met.

CR 7.2 The schedules of the activities are valued, and adapt as far as possible to the schedules of the public services destined to the care for the life, strengthening the commissioning of complementary services that comply with these functions.

CR 7.3 The follow-up report of the actions is elaborated including the identification of budgetary costs and resources geared towards the objective of effective equality of women and men.

CR 7.4 The follow-up of actions is carried out by the persons involved in coordination with the experts on equal opportunities between women and men and/or agents of equality of the intervention environment for the evaluation of the project.

CR 7.5 The action monitoring document is prepared by collecting conclusions and proposals for improvement that will contribute to the evaluation of the project.

Professional context:

Production media:

Information collection material (questionnaires, observation scales, registration protocols or questionnaires, among others). Information communication material. Instruments for the organization of resources. Materials for the processing or processing of the information. File material and update of the information. Communication and dissemination procedures. Means of communication and information (publications, Internet, television, radio, centers, entities, programs and services, among others). Intervention plans of the intervention agencies or companies. Resources for counselling, guidance and training on equal opportunities for women and men.

Products and results:

Actions in the field of intervention to promote the promotion of equal opportunities. Community animation projects with a gender perspective. Non-sexist and discriminatory professional interventions that are based on gender equality. Participation in equal conditions for women and men. Dissemination of the momentum of equal opportunities. Follow-up of actions from an effective equality approach for women and men.

Information used or generated:

Reports specializing in gender equality. Interventions and actions of dynamization with a gender perspective. Specific bibliography. Applicable rules on equal opportunities for women and men. Information and training resources available on the Internet (Internet). Reports of the evolution of the intervention.

TRAINING MODULE 1: SOCIAL CONTEXTS OF COMMUNITY INTERVENTION

Level: 3

Code: MF1038_3

Associated with UC: Identify and concretize the characteristics and needs of the social context of the intervention

Duration: 90 hours

Assessment Capabilities and Criteria:

C1: Identify the intervention environment where the mediation process takes place.

CE1.1 Identify current global demographic, economic, sociological and social variations relating to the configuration of social realities.

CE1.2 Identify the main social agents in the environment in which the intervention is to be performed by describing their relationships and links.

CE1.3 Extract information from studies and documents that is relevant to a mediation process.

CE1.4 In a scenario of intervention in a mediation process:

-Collect information and suggestions from community agents, by signing it together with the work team.

-Analyze the information collected from the community based on the previously established methodologies.

-Record the information obtained according to established and agreed protocols and procedures on the work team.

-Develop a database by systematizing the information collected in it.

C2: Determine the needs and potentialities of the population with which the mediation process is performed.

CE2.1 Determine the parameters of the population to intervene by collecting and recording the interests of the different agents of the community and citizens.

CE2.2 In a scenario of community mediation in a given population, from different sources:

-Identify needs, potential conflicts and problems and potential, taking into account socio-demographic, socioeconomic, and other studies.

-Set the intervention prioritization criteria, justifying them.

-Register the information collected from the population or others in a report.

C3: Inform the different community agents about the results obtained in the mediation process.

CE3.1 Analyze the different aspects that govern applicable data confidentiality regulations and relevant ethical codes.

CE3.2 In a practical scenario of a mediation process in a given population, consensus with the organization's work teams on the mediation protocols for information exchange.

CE3.3 Implicate the community in the distribution of reports documenting agreements reached through the mediation process, according to established procedures.

C4: Transfer the information collected to the work team and the community agents from the intervention environment.

CE4.1 Create a document that contains the generated information so that it can be used by the work team.

CE4.2 Create communication and coordination paths with the work team and social agents by exchanging information.

CE4.3 Canalize the information generated to the work team and the community agents, taking into account the communication paths.

CE4.4 Spread the information generated to the people involved and affected in the conflicts, making them participants in the intervention process.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.4; C2 with respect to CE2.2; C3 with respect to CE3.2.

Other capabilities:

Propose challenging targets that represent a higher level of performance and effectiveness than previously achieved.

Demonstrate creativity in the development of the work you do.

Demonstrate a degree of autonomy in the resolution of contingencies related to your activity.

Maintain an assertive, empathetic and conciliatory attitude towards people by demonstrating cordiality and kindness in dealing.

Participate and actively collaborate on the work team.

Transfer information clearly, in an orderly, structured, clear and precise manner, respecting the channels established in the organization.

Demonstrate an integrative and constructive attitude to personal and cultural differences.

Contents:

1. Contexts and elements of social intervention

Community, conflict, mediation, natural mediators, among others.

Intercultural Education: Multiculturalism and Interculturality. Cultural codes. Diversity and cultural change.

sociological and anthropological processes: concepts (sociology, culture and society, socialization, social interaction and daily life, among others).

Social and cultural keys.

Processes of inclusion and exclusion in intercultural and inter-ethnic relations.

Ethnic antagonism, prejudice and discrimination. Ethnic, linguistic and religious diversity in today's society.

Cultural keys of different ethnic minorities.

Migration processes. Indigenous and foreign population. Ethnic minorities in plural societies.

Public and private basic equipment and services: cultural, social, health, transport, among others.

Values and respect for difference: values, concept, characteristics, classification, social functions.

2. Analysis of social research in the mediation process

Population analysis: Population, sociological and socioeconomic characteristics.

Determinants of social reality transformations.

Needs in social intervention: Concept of needs and demands.

Social risk factors and protective factors.

Specific needs of social collectives in a situation of vulnerability.

Classifications of factors that predispose conflicts and causes that generate them. Maps and tabs of the conflict. Conflict mental maps.

Methodology of social research: field work, survey and documentary research.

Methods and techniques of quantitative research (the questionnaire in mediation). Qualitative research methods and techniques (the interview in mediation).

3. Managing information in social intervention for mediation

Communication science; axioms of human communication; digital communication; analog communication; mechanisms that distort communication and communication mechanisms.

Information collection materials: reports and tokens, information transmission paths, brochures, and information panels, among others

Typology of information sources: written (state, regional and provincial bulletins, press), audiovisual media; relational maps; contacts with associations; municipal regulations and participation regulations citizen; internal regulations, mission and public and social function of the institutions; among others.

Data analysis and interpretation: specific IT applications; criteria and strategies for action; types and characteristics of information sources for mediation; ways of receiving information.

Coordination in social intervention teams: concepts of teamwork, interdisciplinarity, networking; types of equipment; characteristics.

Applicable regulations concerning fundamental rights and human rights. Data protection law.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Mastery of knowledge and techniques related to the identification and concreteness of the characteristics and needs of the social context of the intervention, which will be accredited by one of the following two forms:

-Level 2 academic training (Spanish Framework of Qualifications for Higher Education), Diplomacy or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2. Accredited pedagogical competence in accordance with what is established by the competent administrations.

TRAINING MODULE 2: CONFLICT PREVENTION

Level: 3

Code: MF1039_3

Associated with UC: Preventing conflicts between different people, actors, and social groups

Duration: 60 hours

Assessment Capabilities and Criteria:

C1: Describe the characteristics of the mediation process as an alternative path for conflict management.

CE1.1 Identify the transmission paths of information in a mediation process.

CE1.2 Develop different formats and supports, oral and written by presenting the information regarding the mediation process.

CE1.3 In a scenario of creating a communication space in a mediation process:

-Describe the characteristics that this communication should have, making it understandable to the parties involved.

-Identify information and communication paths, transmitting it to the parties involved.

-Identify models of informational materials by selecting different formats such as diptics, triptics, information and communication technologies, and others.

-Select media materials and channels and information networks from the mediation service, identifying them.

CE1.4 In a practical intervention scenario in a mediation process, make a broadcast proposal that reaches the maximum number of potential people who can participate in a mediation process.

C2: Develop interpretation and communication codes that enable the understanding of different codes.

CE2.1 Identify the facilitator parameters of a communication and relationship process by detecting the natural mediators of the community and other related persons.

CE2.2 Develop a map of relationships of stakeholders by identifying natural mediators and other community leaders.

CE2.3 Relate codes of interpretation and communication with the different cultural contexts of the intervention.

CE2.4 Develop clear, simple and understandable messages by spreading the codes of interpretation and communication between the parties involved in the conflict.

CE2.5 In a practical scenario of a mediation process between the involved parties:

-To analyze the socio-demographic and social characteristics of the population object of intervention, identifying their cultural patterns.

-Identify the social key characteristics of the population, describing them.

-Select guidelines and social keys by establishing the exchange between people involved in the intervention.

C3: Identify meeting spaces that facilitate relationships between individuals, groups, and different entities.

CE3.1 Identify the different formal and informal meeting and relationship spaces in the community, differentiating them.

CE3.2 In a practical scenario of creating meeting spaces between different community groups:

-Identify existing and possible new spaces by setting selection criteria for them.

-Determine a meeting space that meets the ideal conditions to facilitate encounters between different people, groups or entities whose relationships are susceptible to conflict.

CE3.3 Determine information systems by establishing knowledge of the different existing spaces for the maximum number of people.

CE3.4 Select communication techniques that favor dialogue and group communication.

CE3.5 In a practical scenario of a conflicting situation, having as a basic principle the respect between the parties:

-Adapt meeting spaces by selecting the most appropriate communication techniques.

-Set specific communication protocols, managing the conflicting situation.

C4: Design meeting activities that enhance positive communication relationships between social agents, involving in the development of the mediating task.

CE4.1 Describe the potential of the population to intervene in a mediation process, based on the collection of information about their needs and demands.

CE4.2 Design meeting activities adjusting to the needs and demands, conflicts and problems of the population in which you intervene.

CE4.3 In a practical scenario of designing a meeting activity that favors communication between the parties involved:

-Develop an activity by formulating objectives that tend to conflict prevention.

-Identify the criteria and methodological strategies that ensure the maximum involvement of the parties.

-Analyze the monitoring and evaluation process by checking the level of compliance with the objectives and the degree of satisfaction of the participants, groups or groups involved.

C5: Schedule workshops and social communication activities in coordination with entities working in the environment where conflict is to be prevented.

CE5.1 In a practical scenario of designing a workshop or social communication activities, develop an intervention project identifying communication actions that favor positive interpersonal relationships.

CE5.2 Develop protocols and model calls by specifying the message to be transmitted between the parties.

CE5.3 Design coordination protocols with the different teams and community agents that facilitate information and awareness to participate in the workshops.

CE5.4 Identify the criteria and methodological strategies that ensure maximum involvement among participants.

CE5.5 Develop evaluation protocols that allow the collection of information that is required to assess social communication actions.

CE5.6 In a practical scenario of evaluating an intervention activity or workshop, developing communication and relationship activities, taking into account previously established indicators.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.3 and CE1.4; C2 with respect to CE2.5; C3 with respect to CE3.2 and CE3.5; C4 with respect to CE4.2 and CE4.3; C5 with respect to CE5.1, CE5.3 and CE5.6.

Other capabilities:

Propose challenging targets that represent a higher level of performance and effectiveness than previously achieved.

Demonstrate a degree of autonomy in the resolution of contingencies related to your activity.

Propose alternatives with the aim of improving results.

Maintain an assertive, empathetic and conciliatory attitude towards people by demonstrating cordiality and kindness in dealing.

Participate and actively collaborate in the work team, by networking with the various entities.

Demonstrate an integrative and constructive attitude to personal and cultural differences.

Contents:

1. Meeting spaces for conflict prevention in the community

The group process: the intervention groups in a community.

Group behavior factors (personal and environmental).

Types and features of meeting spaces.

Utility of the meeting spaces for mediation.

Elaboration and adaptation of new proposals for meeting spaces.

Processes of coordination with the social agents and the team work of the organization and other teams of the territory.

The work of comedies: concepts, description, principles and guidelines of action.

Methodologies for the elaboration of a project of community mediation: analysis of scope of actions, definition of objectives, design of actions and activities, forecast of time, resources necessary, and systems of assessment.

2. Strategies and skills for meeting in mediation

Social psychology: concept.

Mass communication and media.

Propaganda and Persuasion.

Social Skills: concept and typology and influences.

Behavior factors; motivation and learning factors for skills, group, and group dynamics.

Identification and management of dynamics and group processes in community mediation: group driving, identification of group behaviors, among others.

Management of participatory techniques for group dynamization (socio-drama, social theater, workshops, spaces for exchange of psychodrama experiences, among others).

Introduction to the processes of peace-building and conflict resolution, social cohesion and citizen coexistence.

3. Social/Community mediation

Mediation: origins and evolution of mediation; principles and characteristics of the mediation process; areas of application; beneficiaries and recipients of mediation; and advantages and disadvantages of mediation.

Mediation as an alternative conflict management methodology.

Analysis of the conflict: characteristics, typologies, levels, components, cycles of conflict, conflict escalation, conflict in social dynamics. Classifications of factors and causes of the conflict.

Methodologies for conflict prevention and resolution.

The mediator: mediator functions and skills, competence profile. Ethics and ethical dilemmas.

Applicable European, state, and autonomic rules related to mediation.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Domain of knowledge and techniques related to the prevention of conflicts between different persons, actors and social groups, which will be accredited by one of the following two forms:

-Level 2 academic training (Spanish Framework of Qualifications for Higher Education), Diplomacy or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2. Accredited pedagogical competence in accordance with what is established by the competent administrations.

TRAINING MODULE 3: CONFLICT MANAGEMENT AND MEDIATION PROCESS

Level: 3

Code: MF1040_3

Associated with UC: Organize and implement the conflict management process

Duration: 120 hours

Assessment Capabilities and Criteria:

C1: Point out different forms of conflict management, identifying mediation capability.

CE1.1 Define direct observation procedures and interviews to facilitate the collection of data about conflicts.

CE1.2 Interpreting information by differentiating situations that are capable of mediation.

CE1.3 In a practical scenario of managing a conflict, from a given data with mediation capability:

-Compare different conflict resolution techniques, differentiating them between them.

-Analyze the parameters required to detect a referral to mediation services.

-Advise the work team of the need for mediation of a conflict situation.

-Delimit procedures by safeguarding the confidentiality of information.

CE1.4 Establish protocols by concreting the intervention as a result of the conclusions resulting from the analysis of the information.

C2: Determine whether the conflict is capable of generating a process of community mediation, deriving if necessary, to other specific mediation services.

CE2.1 Define the means and instruments to contain the negative effects of the conflict by managing it through the relevant information.

CE2.2 Rate if the conflict is susceptible to passing through the community mediation service or, if necessary, deriving it to other citizen care services.

CE2.3 Report users by deriving them to other specific mediation services (family, labor, criminal, or others).

CE2.4 In a scenario of community mediation among diverse collectives, create a referral protocol to other community services, pointing to existing resources.

CE2.5 Create a mediation resource guide in other public and private domains that exist in the intervention territory, defining existing resources in the community in a mediation process community.

C3: Analyze the mediation process by ensuring accountability awareness by the people involved.

CE3.1 Design the features that the first encounter with and between the parties involved in a mediation process must have.

CE3.2 Describe the general principles and characteristics of the mediation process, differentiating them.

CE3.3 Identify the project phases of the mediation process by characterizing each of them.

CE3.4 Fundamentals the importance of the parties involved manifesting their willingness and conformity before the start of a mediation process.

CE3.5 Define the documents and compliance collection paths for the parties involved in a conflict, identifying them.

CE3.6 Develop a document that allows you to collect the compliance of the parties before you start a mediation process.

C4: Define the models and techniques to be applied taking into account the conflicting situation.

CE4.1 Characterize different mediation models by analyzing the advantages and disadvantages of applying each model to a given conflicting situation.

CE4.2 Identify the different instruments and/or techniques that can be used by the professional in a mediation process, applying them to each intervention context.

CE4.3 In a practical intervention scenario for mediation in conflicts, select those models, instruments and/or techniques that are most appropriate to the conflict situation, depending on the factors and causes detected.

C5: Determine the evolution of a mediation process based on the characteristics of the parties involved and the causes of the conflict.

CE5.1 Select the information of interest for the mediation by characterizing the form and transmission characteristics of this information to the parties involved.

CE5.2 In a scenario of intervention in a particular conflict, perform a mediation process by following the phases of the process and adapting the process to the characteristics of the immersed parts in a conflict.

CE5.3 In a mediation scenario in a given conflict:

-Set requirements and rules, identifying those that must be met before starting the mediation process.

-Define the role of the professional and the parties involved in the mediation process.

-Select techniques and procedures for the given conflicting situation, applying them based on the factors and causes of the conflict.

-Set the different alternatives for resolving conflict by defining measures that favor understanding between the parties.

-Accompanying in decision making and agreements to the parties involved, collecting in writing the same.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.3; C2 with respect to CE2.4; C3 with respect to CE3.3; C4 with respect to CE4.3; C5 with respect to CE5.2 and CE5.3.

Other capabilities:

Take Responsibility for the work that you develop and achieve your goals.

Transfer information clearly, in an orderly, structured, clear and precise manner, respecting the channels established in the organization.

Propose challenging targets that represent a higher level of performance and effectiveness than previously achieved.

Demonstrate a degree of autonomy in the resolution of contingencies related to your activity.

Adapt to conflicting or unexpected situations, of high tension, stressful, and new contexts.

Propose alternatives with the aim of improving results.

Contents:

1. Conflict management

the Conflict. Definition and types of conflicts.

Conflict components.

Cycles of the conflict. Conflicting escalation. Cycles of conflict.

Factors and causes of the conflict.

Habitual behaviors.

2. The mediation process

Mediation scopes: community, neighborhood, local, intercultural, among others.

Beneficiaries of the mediation.

Advantages and disadvantages of mediation.

Mediation requirements.

Stages, phases, and features of the process.

Derivation to other services or resources.

The role and responsibilities of the mediator: strategies for action.

3. Models for conflict resolution and transformation

Methodologies for the development of mediation: traditional or linear model of Harvard; Model of Bush and Folger; narrative circular model of Sara Cobb; interdisciplinary model of Daniel Bustelo; other models applied to mediation community.

Mediation typologies: 'natural' mediation and professionalized mediation.

Application of the comedies models to the community mediation.

4. Phases of the mediation process and techniques used

Mediation process phases: first session development, conflict identification, solution alternatives, and agreements.

Restorative Justice as an alternative to Retributive Justice. Restorative Practices: Restorative Circles.

Repair, reconciliation, resolution, backout.

Conflict management techniques and resources: transaction, arbitration, negotiation, facilitation, appreciative dialogues, among others.

Techniques used in mediation: generation of trust, active listening, empathy, assertiveness, positive reformulation, paraphrasing, interviews, socio-drama, negotiation, among others.

Existing mediation knowledge and analysis.

Information collection information collection systems.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Domain of knowledge and techniques related to the organization and implementation of the conflict management process, which will be credited using one of the following two ways:

-Level 2 academic training (Spanish Framework of Qualifications for Higher Education), Diplomacy or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2. Accredited pedagogical competence in accordance with what is established by the competent administrations.

TRAINING MODULE 4: ASSESSMENT, MONITORING AND DISSEMINATION OF MEDIATION ACTIONS

Level: 3

Code: MF1041_3

Associated with UC: Perform the assessment, tracking, and dissemination of mediation as a conflict management path

Duration: 60 hours

Assessment Capabilities and Criteria:

C1: Develop the design of the monitoring and evaluation of the mediation process, taking into account the context of the mediation process.

CE1.1 Analyze the characteristics of the process of evaluating and tracking a mediation process, differentiating each of them.

CE1.2 Identify models, techniques and evaluation procedures, recognizing the effectiveness of the techniques used in the mediation process.

CE1.3 In a scenario of designing tracking and evaluating a mediation process:

-Identify the people involved in the follow-up process by selecting the established agreements.

-Design assessment activities, checking the results.

-Select techniques and procedures by applying the required instruments.

-Point out the timing of the assessment and process tracking, applying the possible mediation agreements.

C2: Define the previous results in the management of the mediation process, applying the appropriate techniques and procedures.

CE2.1 Analyze the results obtained during the mediation process and at the end of the mediation process.

CE2.2 In a scenario of setting evaluation criteria for a mediation process:

-Recognize the effectiveness of the application of the mediation process, valuing the mediation process.

-Identify difficulties and strengths, analyzing threats and opportunities in the mediation process.

-Identify the degree of participation by assessing the involvement of the participants in the process.

CE2.3 Set the mediation process assessment procedures with the involvement of those involved.

CE2.4 Point out the elements that facilitate and hinder conflict resolution, valuing their importance in the mediation process.

CE2.5 Detect possible external evaluators by assessing the proposals for improvement of the intervention process.

C3: Structure the monitoring of the mediation process by taking into account the agreements previously established between the parties involved.

CE3.1 Justify the importance of following the agreements accepted by those involved in the mediation process.

CE3.2 Define the characteristics and conditions of monitoring in compliance with agreements and decision-making accepted by the parties.

CE3.3 Design a document that allows you to collect the agreements adopted in the mediation process in a flexible manner.

C4: Identify coordination with the work team, valuing it as an alternative path for conflict management.

CE4.1 Identify the broadcast actions of the mediation process, valuing them as an alternative path.

CE4.2 Develop a broadcast project for a mediation service, making the various existing resources known.

CE4.3 Set the criteria that facilitate the culture of mediation in the activities of the work team.

CE4.4 Select the information to be transmitted to professionals using the mediation service.

Capabilities whose acquisition must be completed in a real work environment:

C1 with respect to CE1.3; C2 with respect to CE2.2; C4 with respect to CE4.2.

Other capabilities:

Demonstrate responsibility for successes and failures and failures.

Demonstrate a degree of autonomy in the resolution of contingencies related to your activity.

Participate and actively collaborate on the work team.

Communicate effectively with the right people at every moment, respecting the channels established in the organization.

Sharing information with the work team.

Transfer information clearly, in an orderly, structured, clear and precise manner, respecting the channels established in the organization.

Contents:

1. The evaluation in the mediation process

Evaluation concept. Types of assessment.

Assessment and tracking processes.

Models, methods, and evaluation and follow-up procedures applied to mediation processes.

Planning and development of the assessment.

Design of evaluation and timing activities: elaboration of satisfaction questionnaires.

The involvement of the user in the assessment.

Evaluation techniques and instruments: observation and collection of data, records and scales, tracking sheets, social reports, among others.

The teamwork in the assessment.

Coordination with external evaluators.

Continuous improvement process.

2. Organization and transmission of information in mediation processes

Broadcast sources of the mediation process information.

Promotion and Communication Techniques: Objectives and Media.

Using and using the different media.

Rating of broadcast activities. Visibility of the mediation process.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Domain of knowledge and techniques related to the realization of the assessment, monitoring and dissemination of the mediation as a path of conflict management, which will be accredited by one of the following two forms:

-Level 2 academic training (Spanish Framework of Qualifications for Higher Education), Diplomacy or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2. Accredited pedagogical competence in accordance with what is established by the competent administrations.

TRAINING MODULE 5: PROMOTING EQUAL OPPORTUNITIES FOR WOMEN AND MEN

Level: 3

Code: MF1026_3

Associate with UC: Incorporate the Gender Perspective in Social Intervention Projects

Duration: 60 hours

Assessment Capabilities and Criteria:

C1: Describe the reference framework in the intervention towards the equality of women and men identifying the aspects that facilitate or hinder the adoption of a gender perspective.

CE1.1 Analyze recent history by identifying the main spaces of women's prominence.

CE1.2 Identify the main normative elements that justify the inclusion or reflection of equality in every professional intervention by analyzing the legal framework.

CE1.3 To discriminate existing bodies for the promotion of equality of women and men by analysing the various fields (international, European, state, regional and local).

CE1.4 Describe the significance of the internationally agreed strategies for equality of women and men (gender equality, positive action and gender mainstreaming) by assessing progress achieved.

CE1.5 Define women's "empowerment" by linking it to equality policies.

CE1.6 Identify the elements of the applicable legislation on gender equality and the existing equality plans in the intervention environment, determining their practical impact on the actions to be developed.

C2: Collect information about the resources available in the environment of professional intervention and the experiences developed, relating them to the promotion of equality between women and men.

CE2.1 Identify the social structures essential in the equalization of the responsibility of women and men in the tasks in the domestic and care to third persons, valuing the full incorporation of the women in the labour market and the wider public sphere.

CE2.2 Identify the strategic principles for driving gender equality established in the intervention environment, based on the specific collective of the action to be developed.

CE2.3 In a practical scenario for the collection of information on resources and experiences related to the promotion of equality between women and men from a specific area of intervention, autonomic or local:

-To characterize public and private entities committed to the promotion of equality between women and men and the elimination of discrimination by analyzing their actions.

-Describe the characteristics to boost the equality of women and men by incorporating the gender perspective.

-Define the times and spaces of participation of women and men, in general, and of associations, in particular, valuing their influence in the promotion of equality.

-Develop criteria for the collection of information on the participation of women and men in relation to decision-making spaces and the organization of space and time uses by selecting them according to the context of intervention.

C3: Identify the most significant elements of progress towards equality of women and men by incorporating them into intervention actions.

CE3.1 Analyze routines of the social structure of gender, through which roles, stereotypes and values are transmitted and perpetuated as in advertising, in short stories, in jokes, in the dictionary of the Royal Academy of Spanish language, in the refrans or in the video games, valuing their influence in the maintenance of gender discrimination.

CE3.2 Detect the main sexist attitudes and stereotypes in initiatives and projects of professional intervention analyzing their influence on progress towards equality.

CE3.3 In a practical scenario of analysis of sexist attitudes and stereotypes from a given professional intervention:

-Detect the underlying gender values by analyzing their impact.

-Identify sexist attitudes, stereotypes and roles by valuing their influence in the context of intervention.

-Analyze the distribution of tasks and functions by applying parity criteria.

-To analyze information and dissemination in relation to women and men, valuing their influence on participation levels and in the visibility of women.

-Identify images and words of sexist content by replacing them with others that, either in their generic character, or simultaneously using the feminine and the male, express content adjusted to the functions that are perform, regardless of whether they are women or men.

-Make adequacy proposals that promote gender equality by analyzing the different aspects of intervention.

C4: Identify sexist attitudes and stereotypes by analyzing the organizational and functional aspects of professional intervention and proposing changes.

CE4.1 Analyze routines of the social structure of gender, through which roles, stereotypes and values are transmitted and perpetuated as in advertising, in short stories, in jokes, in the dictionary of the Royal Academy of Spanish language, in the refranes or in the video games.

CE4.2 Detect key sexist attitudes and stereotypes in different initiatives and projects of professional intervention.

CE4.3 Select images and use words that, either in their generic character, or simultaneously using the feminine and the male, express content adjusted to the functions that are performed, regardless of whether trafficking in women or men.

CE4.4 In a practical scenario, properly characterized, detect and assess the impact of aspects such as:

-Gender values.

-Attitudes, stereotypes, and gender roles.

-Performing tasks and functions.

-Information and dissemination in relation to women and men.

CE4.5 In a practical scenario, duly characterized in that you observe sexist aspects in a professional intervention, make proposals for adequacy that promote gender equality.

C5: Establishing women's visibility through media and communication tools that contribute to the real and effective equality of women and men.

CE5.1 Analyze different formats and supports, oral and written, such as maps, tables, panels, posters or dosimers, to present information on the inequality of men and women, situations of discrimination and their eradication and commitments in the advancement of gender equality opportunities, valuing their information potential.

CE5.2 In a scenario of identifying broadcast actions from a project already done:

-Rate from the gender perspective the broadcast actions established by analyzing them from a gender perspective.

-Adapting, integrating the gender perspective, the broadcast actions set.

CE5.3 In a scenario of dissemination actions established in an intervention project, from a given context:

-Select the information and communication paths by analyzing the information to be transmitted and the target audience.

-Select the responsible persons to direct the information in case of situations of discrimination or inequality between women and men, depending on their competencies.

-Make a proposal for broadcast performances incorporating the gender approach taking into account the characteristics of the people you are targeting.

C6: Establish channels of collaboration with other professionals and intervention teams, valuing the need for a comprehensive perspective to promote equality between women and men.

CE6.1 List determinants of gender equality in the work context by analyzing their organizational and functional structure.

CE6.2 In a practical scenario of collaboration with others/other professionals based on a project to promote gender equality in a given context:

-Identify professionals, work teams, and other relevant support, information, training, and expertise in gender and equality by analyzing the given context.

-Planting specific demands for support, supervision, information, training and/or specialist gender and equality advice, based on the needs identified.

-Establish the form of contact and coordination and communication paths by analyzing the characteristics, objectives and lines of action of the different professionals and teams of work.

CE6.3 Set guidelines for cooperative team work applying a gender perspective.

C7: Establish actions and instruments for the follow-up of actions in a participatory way and integrating the gender perspective.

CE7.1 Apply methodological strategies and follow-up criteria in community animation activities that support the achievement of the objectives of promoting gender equality.

CE7.2 Analyze the impact of women's participation in decision-making processes by assessing their influence on project outcomes.

CE7.3 In a practical scenario of analysis of the competent professional performance in the framework of project evaluation in a given context, assess the importance of the follow-up of the actions, integrating the gender perspective and analyzing the role of the professional in the process.

CE7.4 Determine the need for external evaluators that can improve the assessment of the intervention process in the field of gender equality by analyzing the characteristics of the context and the intervention.

Capabilities whose acquisition must be completed in a real work environment:

C2 with respect to CE2.3; C3 with respect to CE3.3; C4 with respect to CE4.2, CE4.4 and CE4.5; C5 with respect to CE5.2 and CE5.3; C6 with respect to CE6.2; C7 with respect to CE7.3.

Other capabilities:

Propose alternatives with the aim of improving results.

Maintain an assertive, empathetic and conciliatory attitude to others by demonstrating cordiality and kindness in dealing.

Demonstrate interest in broad knowledge of the organization and its processes.

Adapt to organizational and technological changes as well as new situations or contexts.

Transmit information clearly, in an orderly, structured, clear and precise manner.

Respect internal organization procedures and rules.

Contents:

1. Analysis of the framework of the equal opportunities boost between women and men

Theory and History of Gender Construction.

Analysis of the role of women in recent history.

Normative fundamentals. Legislation at international, European, state and regional level.

Bodies related to gender equality at international, European, state and regional level.

Analysis of the strategic framework: positive action measures, mainstreaming and equal opportunities plans between women and men.

Discrimination and inequality based on gender.

Gender equality policies and women's empowerment.

Assessment of achievements in the field of equality between women and men.

2. Processes of social intervention incorporating the gender perspective

Gender-based social projects in the field of intervention.

Spaces and times of participation of women in the context of intervention.

Teamwork with the and the professional figures specialized in effective equality of women and men in the field of intervention: Agents of equal opportunities between women and men and/or promoters of equality of opportunities between women and men.

Identification of resources, services and/or experts in the field of information, guidance, advice, information and gender equality training.

Tracking the actions in the field of intervention and incorporation of the gender perspective.

Training context parameters:

Spaces and installations:

The spaces and facilities will provide a response, in the form of a classroom, a workshop, a workshop of practices, a laboratory or a singular space, to the training needs, according to the Professional Context established in the Unit Partner competence, taking into account the applicable regulations of the production sector, risk prevention, occupational health, universal accessibility and environmental protection.

Professional profile of trainer or trainer:

1. Mastery of knowledge and techniques related to the incorporation of the gender perspective in social intervention projects, which will be accredited by one of the following two forms:

-Level 2 academic training (Spanish Framework of Qualifications for Higher Education), Diplomacy or other higher level education related to the professional field.

-Professional experience of a minimum of 3 years in the field of competencies related to this training module.

2. Accredited pedagogical competence in accordance with what is established by the competent administrations.