Changes To Regulation 24 Of The May 19, 2008 Concerning Procedure For Submission Of Complaints To Isvap And Deireclami Management By Insurance Companies. (Measure # 30).

Original Language Title: Modifiche al regolamento n. 24 del 19 maggio 2008 concernente laprocedura di presentazione dei reclami all'Isvap e la gestione deireclami da parte delle imprese di assicurazione. (Provvedimento n.30).

Read the untranslated law here: http://www.gazzettaufficiale.it/atto/serie_generale/caricaArticoloDefault/originario?atto.dataPubblicazioneGazzetta=2015-04-02&atto.codiceRedazionale=15A02490&elenco30giorni=false&atto.tipoProvvedimento=DECRETO

The ISTITUTO PER LA VIGILANZA SULLE ASSICURAZIONI having regard to law no 576 August 12, 1982, and subsequent modifications and additions concerning the reform of supervision of insurance; Having regard to the Legislative Decree of September 7, 2005, # 209, and subsequent amendments thereto, bearing the code of Private insurance; Having regard to law no 262 December 28, 2005 laying down rules for the protection of savings and the discipline of financial markets; Having regard to the Legislative Decree of December 5, 2005, # 252, and subsequent modifications and integrations, laying down the rules of complementary pension schemes; Having regard to Legislative Decree No 58 February 24, 1998 and subsequent amendments thereto, bearing the consolidated law on financial intermediation and its implementing rules; Having regard to the Legislative Decree of September 6, 2005, n. 206, embodying the code of consumption and, in particular, part III, title III, chapter I, section IV-bis on the distance marketing of consumer financial services; Having regard to the Decree-Law July 6, 2012 # 95, containing "urgent provisions for review of public spending with the invariance of services to citizens", converted by law no August 7, 2012. 135, IVASS's founding; Having regard to the need to supplement the provisions of Regulation No 24 of May 19, 2008 in the light of the Guidelines on complaints handling by Insurance Undertakings issued by EIOPA and given the opportunity to reduce some of the terms in the claims management process IVASS, for the benefit of consumers adopt the following procedure: Art. 1 changes to chapter I-General provisions of Regulation No 24 of 19 September 2008 1. The art. 2 (definitions) of ISVAP Regulation No. 24 of May 19, 2008 is amended as follows: a) the letter o), is replaced by the following letter o): "IVASS or authority": the Istituto per la vigilanza sulle assicurazioni;
b) after the letter "t") are introduced the letters: "t bis):" grievance "means a declaration of dissatisfaction of an insurance undertaking on a contract or insurance service; are not considered complaints requests for information or clarification, claims for damages or of performance of the contract "; "t ter):" complainant "means a person who is entitled to enforce the right in the discussion of the complaint by the insurance undertaking, such as the policyholder, the insured, the beneficiary and the victim". 2. art. 3 (scope) of ISVAP Regulation No. 24 of May 19, 2008 is amended as follows: a) in subsection 1, letter a), the word "ISVAP" is replaced by the word "IVASS".