EASTERN TANJUNG JABUNG COUNTY REGULATION

NUMBER 12 YEAR 2013

ABOUT

HOSTING THE PUBLIC SERVICE

WITH THE GRACE OF THE ALMIGHTY GOD

REGENT TANJUNG JABUNG EAST,

Mention: a.

b.

c.

that in an effort to meet the basic public needs of a prime public service, the Local Government as the main organizer of the public service is obligated to host public services integrated, continuous and appropriate. with good governance principles and governance;

that in accordance with the demands and expectations of the public to get a prime public service, there needs to be a standard and the criteria for hosting public services that can be be a guideline for any public and public service organizer;

that the standards and criteria of the public service are guidelines for any hosting of public services and society as referred to in letter b need to be governed in accordance with the area's authority and aligned with the Act Number 25 Years 2009 on Public Service, thus ensuring the presence of public rights protection in order to get a prime public service;

d. that based on consideration as indicated in the letter a, the letter b, and the letter c need to be formed by the Local Regulation;

Given: 1. Section 18 of the paragraph (6) of the Basic Law of the Republic of Indonesia of the Year 1945;

2. Law No. 8 of 1999 on Consumer Protection (State Sheet of the Republic of Indonesia in 1999 Number 42,

Additional Gazette of the Republic of Indonesia Number 3821);

3. Law No. 28 of 1999 on the Clean and Free State of Corruption, Colusions and Nepotism (sheet Of State Of The Republic Of Indonesia In 1999 Number 74, Additional Gazette Of The Republic Of Indonesia Number 3851);

4. Law No. 54 of 1999 on the Establishment of Sarolangun County, Tebo County, Muaro Jambi Regency, and East Cape Jabung Regency (State Sheet) In 1999 Number 182, Additional Gazette of the Republic of Indonesia Number 3903) as amended by Law No. 14 of 2000 on Changes to the Law No. 54 Year 1999 on the Establishment of Sarolangun Regency, Tebo County, Muaro Jambi Regency, and Tanjung Jabung East Regency (State Of The Republic Of Indonesia In 2000 Number 81, Additional Gazette) Republic of Indonesia Number 3969);

5. Law No. 32 of the Year 2004 on the Government of the State (Indonesian Republic Year 2004 Number 125, Additional Gazette of the Republic of indonsia Number 4437) as amended in the last few times by Act No. 12 2008 About The Second Change Of The Law Number 32 Of 2004 On The Local Government (sheet Of State Of The Republic Of Indonesia 2008 Number 59, Additional Gazette Of The Republic Of Indonesia Number 4844);

6. Law No. 14 of 2008 on Openness Of Public Information (sheet Of State Of The Republic Of Indonesia In 2008 Number 61, Additional Gazette Of The Republic Of Indonesia Number 4846);

7. Law No. 37 of the Year 2008 on the Ombudsman of the Republic of Indonesia (Indonesian Republic of Indonesia 2008 Number 139, Additional Gazette of the Republic of Indonesia No. 4899);

8.

9.

Act No. 25 of 2009 on Public Service (State Sheet of the Republic of Indonesia Year 2009 Number 112, Additional Gazette Republic of Indonesia Number 5038);

Act No. 12 Year 2011 on Establishment The Laws of the Republic of Indonesia (2011) (in Indonesian Republic of Indonesia Number 82, Additional Gazette Indonesia Number 5234);

10.

11.

12.

Government Regulation Number 68 of 1999 on the Order of the Implementation of the Role as well as the Society in the Organization of the State (sheet of State of the Republic of Indonesia in 1999 Number 129, Additional Gazette of the Republic of Indonesia Number 3866);

Government Regulation No. 96 Year 2012 on Implementation of Law No. 25 Year 2009 on Public Service (State Sheet Indonesia Year 2012 Number 96, Additional Gazette Republic of Indonesia Number 5357);

Regulation Tanjung Jabung East Regency Number 7 Year 2012 about Product Formation Regional Law (Leaf Area Of The County Of East Cape Hall 2012 Number 7);

With Mutual Consent

The People's Representative Council Of The County Of Tanjung Jabung County East

AND

BUPATI TANJUNG JABUNG TIMUR

DECIDED:

SET: THE REGIONAL REGULATIONS ON THE HOSTING OF PUBLIC SERVICES.

BAB I

provisions of UMUM

Article 1

In this Region Regulation referred to:

1. The area is Tanjung Jabung East Regency.

2. The Regional Government is the Regent and the regional device as the organizer of the Regional Government.

3. Bupati is the Regent of the East Cape of Jabung.

4. The Regional People's Representative Council (DPRD) is the Regional People's Representative Council of the East Jabung Regency, as an organizer of the Regional Government.

5. The next secretary of the Regions called Sekda is the Regional Secretary of the Eastern Cape of Jabung Regency.

6. The next Regional Device Working Unit, the SKPD, is a Regional Device Works Unit responsible for the execution of public service tasks.

7. A Public Service is an activity or suite of activities in order to fulfill the needs of the service in accordance with the laws for each citizen and resident of the goods, services, and/or administrative services provided by the organizer of the public service.

8. The organizers of the Public Service, the so-called Organisers, are each organizing institution of the Regional Government, corporation, and other legal entities that are created solely for public service activities.

9. The next executor of the Public Service is called an official, employee, officer, and any person who works within the organization of the organizers who are in charge of carrying out actions or a series of public service measures.

10. People are all parties, both citizens and residents as individuals, groups, and legal entities that serve as beneficiaries of public service, whether directly or indirectly.

11. A Service Standard is a benchmark used as a guideline for service quality assessment and reference to the quality of service as an obligation and the appointment of an organizer to a community in the framework of a quality, fast, easy service, affordable, and measurable.

12. A Service Edict is a written statement that contains the entire details of the obligations and promises contained in the standard of service.

13. The next Public Service Information System is a suite of activities that includes the storage and management of information as well as the mechanism of delivery of information from the organizers to the community and vice versa. Spoken form, Latin writing, written in Braile, image language, and/or local language, as well as by manually or electronically.

14. Mediation is the resolution of a public service dispute between the parties by the Ombudsman and or the Public Service Commission.

15. Adjudication is the process of solving a public service dispute between the parties who are cut off by the Ombudsman or the Public Service Commission.

16. The Society Satisfaction Index that is next called the IKM is the measure of community satisfaction as a recipient of the service provided by the organizer based on the standard of service that has been established.

17. A Public Service violation is the conduct or action against the law, beyond the authority, using the authority for the other purposes of that being the sole purpose of such authority, including negligence or abandation of legal obligations in the event of a third party. Public service that is performed by public service organizers who pose a material and/or immaterial loss to the community and/or persons, and/or the legal entity.

18. Complaint is a notification that informs against the discretions between the services received by the standard of the prescribed services delivered in writing or oral written by each person who has been a victim. Public service violation.

19. A report is a complaint or delivery of facts resolved or actionable by the Ombudsman or Public Service Commission delivered in writing or oral written by any person who has been a victim of a public service violation.

20. Pelapor is an Indonesian citizen or resident who gives a report to the Ombudsman or the Public Service Commission.

21. The report is a public service organizer who committed public service violations reported to the Ombudsman or the Public Service Commission.

22. A Public Service dispute is a dispute arising in the field of public service between service recipients with public service organizers as a result of a conflict between the services received by the standard of the established public service.

23. The next Public Service Commission, called the Public Service Commission or other designates, is an independent organization created to resolve disputes over public service.

24. Recommendations are the conclusions, opinions, and suggestions that are compiled based on the results of the Ombudsman and the Public Service Commission to the supervisor to be conducted and/or actionable in order to improve the quality of the organization. good public service.

BAB II

INTENT, PURPOSE, ASAS AND SCOPE

Part Kesatu

Meaning and Purpose

Article 2

The Regional Regulations regarding the Public Service Sponsorship are intended to provide a legal certainty in the relationship between the community with the service organizer public.

Article 3

The purpose of this Regional Regulation is:

a. Its determination of the rights, responsibilities, obligations, and authority of all parties regarding the hosting of public services;

b. It is the system of public service that is primed in accordance with the general principles of governance and good corporations;

c.

d. The participation and observance of the public in improving the quality of public service as per the mechanism is applicable.

Second Section

Asas

Section 4

The public service is satisfied:

a. Common interests;

b. legal certainty;

c. equivalent rights;

d. the balance of rights and obligations;

e. Professionism;

f. participative;

g. treatment equation/not discriminatory;

h. openness;

i. accountability;

j. facilities and special treatment for vulnerable groups;

k. Punctuality; and

l. speed, ease, and reach

Third Part

Scope Scope

Section 5

(1) Public Service scope includes all forms of service related to public interest held by Local Government, BUMD, and Private.

(2) The hosting of Public Services as referred to paragraph (1) includes:

a. public goods service;

b. public service services; and

c. administrative services.

(3) Public Service Providing by Private is the hosting of public services whose celebrations are not sourced from APBN and or APBD, but the availability of the Public Service is not available. the order of the Local Government affairs specified with the applicable law-invite rules.

(4) Public Service Providrights by Private as referred to in paragraph (3) include:

a. services in the field of education; and

b. services in the field of health.

Section 6

The services of the public goods as referred to in Section 5 of the paragraph (2) of the letter include:

a. procurement and channing of public goods carried out by a Government instance which in part or all of its funds are sourced from APBN and or APBD; and

b. the procurement and distribution of public goods carried out by an entity whose capital is partially or entirely sourced from the wealth of the country and/or the wealth of the separated regions.

Article 7

Service of the public services as referred to in Section 5 of the paragraph (2) the letter b includes:

a. the provision of public services by the Government instance which in part or all of its funds are sourced from APBN and or APBD;

b. the provision of public services by an entity whose capital is partially or wholly sourced from the wealth of the country and/or the wealth of the separated regions; and

c. the provision of public services whose resources are not sourced from APBN. and, or an APBD or venture entity whose capital is partially or wholly sourced from the wealth of the country and/or the wealth of the regions separated, but its availability in order to exercise the affairs of the Local Government to which it is specified. Applicable law-level regulations.

Article 8

Service The administrative and administrative terms of the Cloud Service include:

a. The administrative actions of the Local Government are required in accordance with the Affairs of the Local Government and are governed in the rules of the invitation-invitation in order to realize personal protection, family, honor, dignity, and property.

b. Non-Government administrative actions that are required in accordance with the Regional Government business and are applied under the agreement with the recipient of the ministry.

BAB III

PEMBINA, THE ORGANIZER ORGANIZATION

AND THE PENATAAN PUBLIC SERVICE

Part Kesatu

Pembina, Managing Director and Leadership

Section 9

(1) The hosting of public services is Regent.

(2) The Pembina as referred to in paragraph (1) carries out the coaching of the public service organizers executed by the Local Government, BUMD "Private" and "Private" (")" (3) Pembina as referred to in paragraph (1) has the task of conducting coaching, supervision, evaluation of the execution of duty, and dropping sanctions to the organizers who do not fulfill the obligation.

(4) Pembina as referred to in paragraph (1) is required to report the results the development of public service performance to the DPRD at least 1 (one) times in 1 (one) year.

(5) The DPRD may provide evaluation and recommendations for the slowest public service performance report 30 (thirty) working days since I received a report, in accordance with the mechanism and order of the DPRD.

(6) The mandatory follow up of the DPRD recommendation as referred to in paragraph (5).

Article 10

(1) The responsibility of the organizers of the public service in the Regional Government environment is the Regional Secretary.

(2) The responsibility of the organizers of the public service in the BUMD environment is the Principal Director.

(3) The inclusion of public service organizers in the private environment is the Leader of the Institute.

(4) The disclaimer as referred to as paragraph (1), (2), and (3) has the task:

a. Drafting a policy of public service;

b. coordinate the implementation of public service policy;

c. carry out monitoring and evaluation of public service hosting; and

d. report to the implementation of the implementation of public services.

(5) More terms on the form and layout of the reporting as referred to in paragraph (4) the letter d is set up with the Rule of Regent.

Article 11

(1) The chief organizer is the leadership of the working unit that performs directly the public service.

(2) The chief organizer in the Regional Government environment is the Head of SKPD.

(3) The chief organizer in the BUMD environment is Director of BUMD.

(4) The host of the private environment is the Director/Head of a particular field or other designation in accordance with the terms applicable.

(5) The leadership of the organizers as referred to in paragraph (2), (3), and (4) has the task:

a. carrying out the policy of holding public services in accordance with its authority;

b. coordinate the hosting of public services in accordance with the standard of service on each working unit unit;

c. conduct the evaluation of the holding of public services; and

d. reports to public service hosting.

Second Section

Organizing and Governance Organizations

Section 12

(1) Organizing Organizations are set up efficiently and effectively to be able to Host public service functions and functions.

(2) The Organizing Organization is obligated to host public services in accordance with the purpose of its creation.

Article 13

(1) The Organization of Service organizers public includes:

a. State Government Public Service Institution;

b. BUMD; and

c. Private.

(2) The organization of public service organizers as referred to in paragraph (1) organizes public services in accordance with the specified Service Standards.

(3) The following is as referred to in paragraph (1), At least, there is a minimum of:

a. execution of services;

b. Community control management;

c. information management;

d. internal supervision;

. Counseling to the community; and

f. consulting services.

(4) Pembina, Answering, Organizer, and all parts of the organization of public service organizers are responsible for the incompetence, breach, and failure of the public service hosting.

Article 14

(1) In terms of the efficiency of the hosting of public services, towards providing services covering a variety of services types can be done through integrated services.

(2) For the granting of services at one place, covering various type of service that does not have a process connection, and is served through multiple doors, organized through a single roof integrated service.

(3) For granting services at one place and covering various types of services that have a process link, organized through a unified service one door.

(4) In order the effectiveness of public services may be set up a work unit or other work group or other designation to provide services to a society away from the reach of public service.

Article 15

(1) Leadership Organizers perform regular and continuous evaluation of the performance (2) Based on the results of the evaluation as referred to in paragraph (1), the Chairman of the Organiser makes an increase in managing capacity, means, and infrastructure.

(3) Evaluation of the The executor performance as referred to in the paragraph (1) is based on the IKM and/or other performance evaluation methods with regard to the improvement of the procedures and/or the improvement of the organizer organization in accordance with the asas of the public service. and laws.

Article 16

(1) The Organizer is obligated to conduct a transparent, non-discriminatory, non-discriminatory, and equitable Managing Director in accordance with the laws.

(2) The organizers are required to provide an award to the Executing that has a work achievement.

(3) The organizers are required to provide a penalty to the Execuer who committed the violation of the organizers ' internal provisions.

(4) Further provisions on award-giving mechanism and punishments are determined by the Organizer.

The Third Section

Organizing Relationship

Article 17

(1) In order to increase efficiency and The effectiveness of the service can be performed between the organizers.

(2) The cooperation between the organizers as referred to in the paragraph (1) includes activities related to the operational technical service and/or support services.

(3) In terms of the Organizer who has the scope of authority and service duties public cannot be performed on their own due to resource constraints and/or in an emergency, the Organizer may request assistance to other Organizers who have adequate capacity.

(4) In an emergency as intended on paragraph (3), the request of another organizer is required to be met by the assistance of the assistance provider in accordance with the duties and functions of the organization of the organizers concerned under the rules of the invite-invitation.

Fourth Quarter

Cooperation Public Service Host

Section 18

(1) Organizer Public service may perform cooperation with other parties in the form of a partial public service submission.

(2) Cooperation as referred to in paragraph (1) for the improvement of public services and should not increase the burden for the public, extend the time and complicate access to public services.

(3) The cooperation as referred to in paragraph (1) is exercised in accordance with the provisions:

a. the cooperation agreement of the public service is poured in accordance with the laws and in its implementation is based on the standard of service;

b. The organizer is obligated to inform the community of cooperation;

c. the responsibility of the execution of cooperation is on the recipient of cooperation, while the overall responsibility of the holding is on the organizer;

d. information on the identity of the other party and the identity of the organizer as an activity handler should be listed by the organizer on a clear and easily known place of society; and

e. Organizers and other authorities must specify the address of the pitting place and the means to accommodate public complaints that are easily accessible, including telephone, short message service (short message service (sms), page (website), pos-el (e-mail), and the complaint box.

(4) In addition to the cooperation referred to in paragraph (1), the Organizer can perform certain cooperation with other parties for hosting public services.

BAB IV

RIGHT, LIABILITY AND Running

Part Parts

Organizing Rights and Obligations

Articles 19

Organizers are entitled to:

a. providing services without any other party ' s inhibits that is not its job;

b. perform a public service hosting cooperation;

c. has a public service hosting financing budget;

d. conduct a defense against complaint and charges that do not comply with the reality of the public service hosting;

e. rejected service requests in conflict with the rules of the legislation; and

f. getting rehabilitation in the event of the complaint is not proven.

Article 20

The organizer is mandatory:

a. composed and set of service standards;

b. assemble, assign, and publish the edict of service;

c. place the competent executor;

d. provide a means, infrastructure, and/or a public service facility that supports the creation of an adequate service climate in accordance with the authority.

. provide a quality service in accordance with the principles of the holding of the public service;

f. carrying out service in accordance with the standard of service;

g. participate actively and comply with the laws associated with the public service hosting;

h. provide liability to the hosted service task;

i. assist the public in understanding its rights and responsibilities;

j. be responsible for the management of the organization of public service organizers;

k. provide liability in accordance with the applicable law if resigning or waive any responsibility for position or position; and

l. Fulfil the call or represent an organization to attend or perform an act of legal action at the request of an authorized official from a State Institution or Government Authority entitled, authorized, and authorized in accordance with the rules of the invite- invitation.

The Second Section

Right, Oblicity and Prohibition

Article 21

Executions are entitled:

a. obtain the protection and defense of the organizer against the complaint and demands until there is a fixed legal ruling;

b. obtaining rehabilitation in terms of unproven complaint;

c. rejecting requests for services in conflict with the laws of the law; and

d. Consulting with the host of the organizers associated with the services provided.

Section 22

Executdown is:

a. perform service activities according to the assignment provided by the Organizer;

b. provide liability for the execution of service duties in accordance with the laws of the laws;

c. meet the call to present or carry out an order of legal action at the request of an authorized official of the State Institute or Government Authority entitled, authorized, and lawfully in accordance with the laws of the laws;

d. provide liability if resigning or waive liability in accordance with the rules of the invite-invited; and

e. conduct an evaluation and make reports to the Organizer periodically.

Article 23

Executioners are prohibited:

a. duplicate as a commissioner and/or an enterprise organization administrator, for executors derived from the Regional Government and BUMD environments;

b. leave the duties and obligations except for the Organizing Leadership ' s permission;

c. add the Executable without the Organizing consent;

d. create a cooperation agreement with the other party without the consent of the Organizer leadership;

e. violates the principle of public service;

f. promising, promoting and carrying out services that do not conform to the established service standards; and

g. to collect and/or receive rewards for services provided outside of the applicable terms.

Third Part

Community Rights and Liability

Section 24

(1) Society reserves the right:

a. Included in the creation of the Service Standard and Service Edict;

b. know the truth of the Service Standards and Service Edict;

c. oversee the implementation of the Service Standards and Service Edict;

d. received a response to the submitted complaint;

e. obtain advocacy, protection, and/or service fulfillment;

f. Report to a public service if the service is provided not in accordance with the Service Standards;

g. criticize the Execution of the Standard Service and/or not fix the service to the Organizer and the Ombudsman or KPP or other desigcountries; and

h. get prime service in accordance with asas and service purposes.

i. obtaining the progress information and the development of public service services.

(2) Further provisions on the rights delivery mechanism as referred to in paragraph (1) are governed by the Regent Regulation.

Article 25

Society mandatory:

a. comply with and meeting the required provisions in the Service Standards; and

b. keeping his pets a means, infrastructure, and/or public service facility.

BAB V

HOSTING THE PUBLIC SERVICE

Part Kesatu

Standard Services

Section 26

(1) Organizer involves including The community and the relevant parties in compiling the Service Standards with regard to laws, Organizing capabilities, community needs, and environmental conditions.

(2) The participation of the public and related parties as meant in verse (1) performed with non-discriminatory principles, related directly with the type of service, have competence and maintain deliberations, and pay attention to diversity.

(3) The Service Standards as referred to in paragraph (1) are defined by the Organizing Leadership Decision and must be announced widely to the people.

(4) Any organizer of the public service must be guideline on the Service Standards as referred to in paragraph (3).

(5) Further provisions of the Service Standard Drafting Guidelines as referred to in paragraph (1) are governed by the Regent Regulation.

Section 27

The Service Standard Component at least includes:

a. The law, which is the basis for which the organizers of the public service are held.

b. The requirements of clarity are both technical and administrative requirements that must be met in the business of a service type;

c. the system, mechanism, and procedure, i.e., the clarity of the order of service for the giver and recipient of the service, including the order of complaint that is all standardized and published widely by the Organizer;

d. term of completion, i.e., the presence of clarity about the time required in the completion of the services of any service hosted by the Organizer;

e. The costs/rates and the details, namely, the amount of clarity on the magnitude of the costs that the public should expend in obtaining services including cost leniency for the non-capable people, all of which is published widely;

f. service products, i.e., the presence of clarity regarding the results of the services received and provided to the community;

g. means, infrastructure, and/or facilities, i.e., the presence of sufficient and adequate facilities in order to host services in accordance with the type of service including facilities for community groups who are given special treatment due to limitations. physical and mental;

h. The Managing Competency is a guarantee of the ability of the Execuer in terms of knowledge, skills, expertise and experience in accordance with the field of duty;

i. Internal surveillance, i.e., the presence of surveillance mechanisms by the work of the work force of the person or the Organizer's direct supervisor;

j. The handling of the complaint, suggestions, and input, namely the clarity on the manner of handling the complaint, suggestions, and input and its widely publicizing follow-up;

k. The number of Executors, including the availability of the custom, the workload, and the maximum number of the Executors. The warranty of service, the warranty of warranty of service, is in accordance with the applicable Service Standards as specified in the Service Contract.

M. The security and service safety guarantee, the presence of an Organizing commitment to provide a sense of security, is free of danger, and the risk of hesitation in the public service hosting; and

n. Managing Performance evaluations, namely the assessment system specified by the Local Government to determine the suitability of activities with the Service Standard.

Second Section

Work Procedure

Section 28

(1) A Work procedure is a set of written instructions that are standardized about the various service processes that include what to do, how and when to be done, where and by whom to do.

(2) Organizing is obliged assemble and establish a work procedure with regard to the Service Standards have been specified.

(3) The Work Procedure as referred to in paragraph (1) is specified with the Leadership of the Public Service Organizing Organization.

The Third Section

The Document Management System

Article 29

(1) The organizers are obligated to compose and establish the Public Service Management Document Management System (s).

(2) The Document Management System as referred to in paragraph (1) includes:

a. document management mechanism; and

b. The document management officer.

(3) The drafting of the Document Management System as referred to in paragraph (1) is set with the Leadership of the Public Service Organizing Organization.

Fourth Section

Service edict

Section 30

(1) Organizing and establishing a Service Edict as referred to in Article 20 of the letter b which is the Organizing Statement of Service in performing the service in accordance with the Service Standards.

(2) The edict as referred to in paragraph (1) is published clearly and easily accessible to the public.

The Fifth Section

The Public Service Information System

Article 31

(1) In order to provide support information to the host of public services requires a unified Information System.

(2) The Information System is integrated as referred to the paragraph (1) managed by the Information Systems Manager Unit that is set up with the The Bupati Rule.

(3) The Information System as referred to in paragraph (1) contains all public service information originating from the organizers.

(4) The organizers manage the information system either electronic or non-electronic information systems that at least contain about:

a. The organizer profile that includes the name of the handler, executor, organizer organization, staging budget, complaint address, telephone number, and electonic post (email);

b. Executor profiles that include responsible executors, complaint addresses, phone numbers, and e-electronics (email);

c. standard of service containing information that details the details of the contents of the the standard of such services;

d. service information that contains the complete information of the organizer's statement;

e. Complaint management that contains the complete information of the complaint handling process from the sealing, suppressor, and the classification up to the certainty of the complaint resolution; and

f. performance assessment that contains the complete information of the performance of the performance of the services performed by the organizers themselves, along with the other party, or by other parties at the request of the organizer to know the image the performance of the service by using a specific assessment method.

(5) The Organizer provides information as referred to the paragraph (4) to the public openly and easily accessible.

Article 32

Documents, Deeds, and like an electronic and or non-electronic product in the event Public service is declared valid in accordance with the laws.

Sixth section

Means management and Prasarana

Section 33

(1) Organizers and Executioners manage the means and infrastructure of the public service effectively, efficiently, transparently, accountable, and continuous and be responsible for the maintenance and/or replacement of the means and/or infrastructure of the public service.

(2) Organizing and Managing provides a report to the responsible for the condition and needs of the means and/or the service infrastructure. public in accordance with demands of the standard service requirement.

(3) Based on the report of the conditions and needs as referred to in paragraph (2), the responsible for the analysis and compiling of the list needs and the public service infrastructure.

(4) Based on the results of the analysis and the list of needs as referred to in paragraph (3), the Host performs the means and/or the infrastructure for the hosting of public services in accordance with applicable laws and considers the principles of effectiveness, efficiency, and/or infrastructure. transparency, accountability, and continuity.

Article 34

Organizer It is prohibited from giving permission and/or allowing other parties to use the means and/or public services infrastructure resulting in the means and/or infrastructure of the public service may not function or do no longer in compliance with the provisions.

Article 35

The shares of the organizers in the form of Regional Enterprises Belonging To The Public Service Are Prohibited in any circumstance, either directly or indirectly through the sale, the taming or the things that result in the power of running the corporation or the loss of rights that It belongs to the corporation as set out in the laws.

Section 36

(1) The Organizer who intends to perform the repair of the means, infrastructure, and/or public service facilities is required to announce and set the job completion deadline clear and open.

(2) Repair of means, infrastructure, and/or public service facilities as referred to in paragraph (1) are prohibited resulting in the cessation of public service activities.

(3) The announcement by the organizer must be done no later 30 (thirty) calendar days before job execution begins by installing tags containing the name of the activity, name and address of the charge, the time of the activity, the address of the complaint with the telephone number, the purpose of the short service message destination (sms), page (website), post-electronic (email), and box complaint.

(4) In terms of damage the means of the infrastructure occurred unexpectedly and interferes with the execution of the public service, the organizers are obliged to announce as soon as possible.

(5) Organizers and executors who do not perform obligations as referred to in paragraph (1) specified in omission.

Seventh Section

Special Services

Section 37

(1) Organizing is obligated to provide the means and infrastructure as well as providing services with special treatment to vulnerable groups.

(2) The group is vulnerable as referred to in verse (1) among others:

a. disabled;

b. continued age;

c. pregnant woman;

d. kids; and

e. disaster victims.

(3) Sarana and/or public service infrastructure as referred to in paragraph (1) is prohibited from being used.

Section 38

(1) Organizers may provide a single-level service. transparent, accountable, and in accordance with the standards of service as well as the laws.

(2) Saturated Services as referred to in paragraph (1), must comply with the provisions of the proportion of access and services to groups of people based on the principles of equality of treatment, openness, and reach of society.

Section Eighth

Public Service Charges

Section 39

(1) Public service rates are essentially the responsibility of the country and/or society.

(2) the fees/fees of public services that are the liability of the public service. Answer the country as it is referred to in paragraph (1) charged to the country if required in the laws.

(3) The cost of public service other than those required by the invite-invited ordinance as referred to in paragraph (2) is charged to the recipient of a public service.

(4) The determination of the public service charge for service organizers the public that applies the financial management pattern of the Regional General Services Agency is designated with the Bupati Regulation.

(5) The determination of the cost of public service for private public service organizers as referred to in paragraph (3) is set with Public Service Organizer rules.

Article 40

(1) Charges the public service hosted by the Local Government must be specified with the approval of the DPRD, except for instance which has already implemented the Regional Public Services Agency (PPK-BLUD) financial management system as well as publicly published and accessible to the public.

(2) The cost of public service hosted by the BUMD and private must be set the leadership of the public service organizer as well as publicly publicised and easily accessible to the public.

(3) Public service organizers on Local Government are not allowed to change fees Public Services, other than those who have been specified as specified in paragraph (1).

(4) The change in public service charge hosted by BUMD and private is required to be published to the community no later than 15 (fifteen) days prior to enforceable.

Article 41

(1) Organizers are entitled to a The budget allocation corresponds to the level of service requirement.

(2) The organizers are prohibited from using the appropriations of the budget for public services to finance activities outside of public service.

Part Ninth

Managing Task Service

Section 42

(1) Organizing is obligated to compile and establish rules regarding the public service executor duties description.

(2) executor task description as Referred to in paragraph (1) includes:

a. task of each executor according to the post and function;

b. the performance size of the executor; and

c. The performance evaluation of the executor.

(3) The drafting of the executor task description as referred to in paragraph (1) is set to the Leadership of the Organizing Organization of Public Service Organizers.

Tenth Section

Organizing Behavior In Services

Article 43

Executing in the host of public services must behave as follows:

a. fair and undiscriminatory;

b. careful;

c. courtesy and friendly;

d. assertive, reliable, and not giving a protracted verdict;

e. professional;

f. does not make it difficult;

g. comply with a valid and reasonable superior command;

h. uphold the accountability values and integrity of the organizer ' s institutions;

i. Secret information or documents that are required to be kept secret in accordance with the laws of the laws;

j. open and take appropriate steps to avoid a clash of interests;

k. did not misuse the means and infrastructure as well as public service facilities;

l. provide the correct information in response to information requests as well as proactive in meeting the interests of the community;

M. not to misuse the information, title, and/or authority it has;

n. corresponds to braid; and

o. does not deviate from procedure.

Section Eleventh

Managing Ethics In Public Service

Article 44

(1) Organizing is obligated to compile and establish guidelines on the ethics of public service executors.

(2) Public service executor ethics guidelines as referred to in paragraph (1) include:

a. the attitude and behavior of each executor according to its functions and functions; and

b. the attitude and behavior evaluation mechanism of the executor.

(3) The drafting of the executor ethics guidelines as referred to in paragraph (1) is set with the Decision of the Leadership of the Public Service Organizing Organization.

The Twelfth Part

Human Resource Management Policy

Section 45

(1) Organizing is obligated to structure and establish human resource management policies.

(2) Human resource management policy as referred to in verse (1) includes:

a. expertise and acting skills as appropriate and function; and

b. the planning of developing skills and acting skills in the position and function.

(3) The drafting of the human resources management policy as referred to in paragraph (1) is defined by the Leadership of the Organizing Organization Public Services.

Thirteenth Section

Surveillance

Article 46

(1) The supervision of the public service hosting is performed internally and externally.

(2) Internal supervision as referred to in paragraph (1) is performed by:

a. direct supervisor in accordance with the organization's internal laws or regulations; and

b. functional supervisors in accordance with the organization's internal laws or regulations.

(3) External supervision as referred to in paragraph (1) is performed by:

a. People are either a report or a public complaint in the public service;

b. Ombudsman;

c. DPRD; and/or

d. Public Service Commission or other name.

BAB VI

GOVERNANCE MANAGEMENT SYSTEM AND PERFORMANCE ASSESSMENT

Section Parts

The Governance Management System

Article 47

(1) Organizers are obligated to provide the means complaints and assign competent Executions in the management of a complaint.

(2) The Organizer is obligated to follow up on the complaint originating from the public, recommendations of the DPRD Ombudsman, and/or KPP or other desigcountries.

(3) The organizer is obligated to compose the materials and the complaint management mechanism of the {\cf1} {{\cf1} {{\cf1} {{4} {\cf1} {{\cf1} {\cf1} {{\cf1} {{\cf1} {{ identity of the complain;

b. Complaint management procedure;

c. The executor that manages the complaint;

d. priority completion of the complaint;

e. Process reporting and management results to the executor;

f. Complaint management recommendations;

g. the delivery of the complaint management results to the associated parties;

h. monitoring and evaluation of the complaint management;

i. documentation and complaint management statistics; and

. the name and address of the name and address of the person in reply and an easily accessible means.

(5) The Materials and the complaint management mechanism as referred to in paragraph (3) are specified with the Service Organizing Organizing Regulation (s). Public.

The Second Section

Performance Assessment

Section 48

(1) The Organizer is obligated to perform a periodic performance assessment of the public service.

(2) The performance assessment as referred to in the paragraph (1) is done using performance indicators based on the standard of service.

Section 49

(1) The performance assessment as referred to in Section 48 of the paragraph (1) is regularly and continuously executed.

(2) Based on the results of performance assessment evaluations as referred to in paragraph (1), Organizers An evaluation of the Managing Performance.

(3) Evaluation of the Executable performance as referred to in paragraph (1) is done at least with the Community Satisfaction Index (IKM).

(4) The Public Satisfaction Index (IKM) as referred to in verse (3) is the level of community satisfaction in obtaining the services acquired from the Organizer or service provider in the hope and needs of the community.

(5) IKM as referred to in paragraph (3) is data and information about the level of community satisfaction obtained from the results of quantitative and qualitative measurements of the public opinion in obtaining the ministry of the apparatus of the apparatus. the organizer of the public service by comparing between expectations and needs.

BAB VII

THE ROLE AS WELL AS SOCIETY

Article 50

(1) The society may participate actively in the holding of public services.

(2) The role as well as the society as referred to in paragraph (1) is embodied in the form of cooperation, fulfillment of the rights and obligations of the community, as well as an active role in the drafting of public service policy.

BAB VIII

COMPLETION OF COMPLAINT

Part Kesatu

Pengaduan

Article 51

(1) The public is entitled to denunciation the hosting of public services to the Organisers, Ombudsman, DPRD, and/or KPP or other desigcountries.

(2) The society that performs the complaint as referred to in paragraph (1) is guaranteed its rights by the laws.

(3) The complaint as referred to in paragraph (1) is performed against:

a. organizers who do not carry out the obligations and/or violate the ban; and

b. the executor that does not provide service in accordance with the standard of service.

Article 52

(1) The authorized buyer drops sanctions to the organizers who do not meet the obligations.

(2) The charge of the charge dropped the sanctions on Executor (s), which is subject to a breach, as specified in Section 51 of the paragraph (3

(3) the granting of sanctions as referred to in paragraph (1) and paragraph (2) is performed under a public complaint and/or based on the authority of the superior in accordance with the invitational regulations.

Article 53

(1) The complaint as referred to in Article 51 is proposed by any person who is harmed or by another party who accepts the power to represent it.

(2) The complaint as referred to in paragraph (1) is performed at least 30 (thirty) days work since the complainants receive the service.

(3) The complaint is delivered in writing:

a. name and full address;

b. Service descriptions that do not comply with the material standards and descriptions of the material or immaterial losses suffered;

c. The settlement request submitted;

d. places, delivery times, and signatures; and

e. attach a photo of coppy of other legitimate identities.

(4) The identity of the complainants is kept secret.

Section 54

(1) The complaint as referred to in Article 53 of the paragraph (3) may be accompanied by evidence as a supporter of it.

(2) In case of complainants requires documents related to the complaint of the Organizer and/or the Execuer to support the proof as referred to in paragraph (1), the Organizer and/or the Execuer gives it.

Article 55

(1) The organizers are required to provide the complaint receipt.

(2) The receipt The complaint is as specified in paragraph (1) at least:

a. The identity of the service recipient's identity is complete or its power;

b. a service description that does not conform to the standard of service;

c. the place and time of acceptance of the complaint; and

d. signature as well as the name of the officer/employee who received the complaint.

(3) The organizers are required to respond to the slowest of people 14 (fourteen) days of work since the complaint is received-a lack of information is complete or Not complete is the case in Article 53 (3).

(4) In terms of incomplete matter, the complainants complete the matter at least 30 (thirty) days of work since receiving a response from the Organizer.

(5) In case the complaint file is not furnished in the time as referred to in paragraph (4), the complainants are considered to revoke its complaint.

Article 56

(1) The complaint against the Organizer is addressed to the Responsible Organizer.

(2) The complaint against the Organizing of the corporation is and Independent agencies are addressed to the officials in charge of the instance Government that provides the mission or assignment.

Second Section

Settlement Settlement

Article 57

(1) The organizers are required to check the complaints from the public regarding the public services it is organizing.

(2) The examination process to provide a complaint response as referred to in paragraph (1) is performed in accordance with the laws.

Section 58

(1) In examining the complaint material, the Organizer is required to guide the independent, transparent, non-discriminate, non-aligned, and non-cost.

(2) Organizers Are Required To Receive And Respond. complaint.

(3) In terms of objectioners objectionable for certain reasons that may threaten or adversely affect the interests of the complainants, the hearings can be done separately.

(4) In terms of complainants Demanding damages, the parties decipher the losses caused by the ministry. which is not in compliance with the standard of service.

Article 59

(1) In conducting a matter of complaint matter, Organizers are required to maintain confidentiality.

(2) Liability to maintain confidentiality as referred to a paragraph (1) is not dead After the leadership of the organizers has stopped or dismissed from office.

Section 60

(1) The organizers are required to decide the results of the slowest inspection of 60 (sixty) days of work since the complaint file is declared complete.

(2) The decision as referred to in paragraph (1) is mandatory to the party (14) (14) the day of the day when it was decided.

(3) In the case of the complainants or the power to claim damages, the decision as intended on the paragraph (1) contains the amount of damages and the deadline of the payment.

(4) In the event of a compensation settlement, the KPP or any other designation may be in mediation, conciliation, and special addictation.

(5) Special Ajudications as referred to in paragraph (4) are executed under applicable law. Applicable.

(6) Organizing is obligated to provide a decision stew to (1) The violation of Article 61

(1) The violation of Article 18 of the letter b and the letter e, Article 20, Article 22, Section 29 of the paragraph (1), Article 34, Article 36 of the paragraph (1), Article 40 paragraph (2), Section 42

paragraph (1), Section 43, Article 44, Section 45, Section 47 of the paragraph (1), Section 48 of the paragraph (1), Section 55 of the paragraph (1) and paragraph (3), Section 59, Section 59 of the paragraph (1) and the paragraph (2), and Section 60 of the paragraph (1), which are performed by the Civil Service (PNS) are subject to sanction. In accordance with the laws governing the discipline of the Civil Service.

(2) The violation of Article 19 of the letter a and the letter f performed by Private and BUMD is subject to sanction in accordance with the rules of the invitation-an invitation that is not available to the Client. apply.

BAB X

CLOSING provisions

Section 62

With the Ordinance of Regulation This area then the Regent's Rule as a follow-up to the Regulation of the Regions is met at least one year.

Article 63

The rules of this region begin to take effect 1 (one) year since the promulcity.

So that everyone knows it, ordered an invitational of this Area Regulation with its placement in the section of the Eastern Cape Jabung County Area.

Set at the Sabak Muara

on the 2013

BUPATI TANJUNG JABUNG EAST,

H. ZUMI ZOLA ZULKIFLI

promulgate at the Muara Sabak

on the 2013

SECRETARY OF THE COUNTY DISTRICT OF TANJUNG JABUNG EAST,

H. SUDIRMAN

LEAF SECTION OF THE COUNTY OF TANJUNG JABUNG EAST OF 2013 NUMBER 12

EXPLANATION

REGULATION OF THE COUNTY COUNTY OF TANJUNG JABUNG EAST

NUMBER 12 YEAR 2013

ABOUT

HOSTING THE PUBLIC SERVICE

I. GENERAL EXPLANATION

The creation of a prime public service condition in the East Cape Jabung regency is the demands and expectations of the community that the Local Government needs to fulfill. As such, the Local Government needs to organize public services in an integrated, continuous and continuous public service hosting system for each citizen of the public goods, public services, and services administrative.

Hosting of public services primed by public service organizers is carried out by implementing principles and good governance. The setting up of the public service through the Regional Regulation on the Human Services Act is not only a form of the Government of the Local Government's commitment but also provides protection for every citizen of the abuse. authority in the holding of public services.

In addition, with the establishment of the Regional Regulation there is a legal certainty in the holding of public services and will ease public control as a form of community participation. against the Public Service Organizer in serving and repairing His performance so that his prime public service in East Jabung Tajung County can be realized.

II. EXPLANATION OF SECTION FOR SECTION

Article 1: Clear Enough

Article 2: Pretty Clear

Article 3: Clear Enough

Section 4

Letter a: Service giving is not allowed to maintain personal and/or group interests.

Letter b: The warranty of the rights and obligations in the hosting of services.

Letter c: Service does not distinguish people, race, religion, class, gender, and economic status.

The letter d: The fulfilment of the right must be proportional to the obligations that must be exercised, either by the giver and the recipient of the service.

Letter e: Managing service must have a competency in accordance with the field of duty.

Letter f: Improved role as well as society in the host of services with regard to aspirations, needs, and expectations of the community.

g: Every citizen is entitled to a fair service.

Letter h: Each service recipient can easily access and obtain information about the desired service.

The letter i: The process of hosting services must be accounted for in accordance with the provisions of the laws.

Letter j: Giving ease to vulnerable groups resulting in the creation of justice in service.

Letter k: The completion of each type of service is performed on time according to the standard of service.

The letter l: Every kind service is done quickly, easily, and affordability.

Section 5

Verse (1): Clear Enough

Verse (2): Clearly

Verse (3): Clearly

Verse (4): Clear enough

Section 6 of the letter: Public goods provided by Government agencies using the State Budget and Revenue Budget and the Regional Shopping and Shopping Budget are aimed at supporting the program and the duties of such agencies.

Letter b: Public goods whose availability is the result of the activities of the State-owned Enterprises and/or the Regional Proprietary Entity that is the responsibility of the public service (public service obligations), for example:

1. Electricity Management (Persero) PLN; and

2. clean water results management of the Regional Company

Drinking Water.

Article 7: Clear Enough

Article 8: Clear Enough

Article 9

Verse (1): Clear Enough

Verse (2): Clear Enough

Verse (3): Clear Enough

Verse (4): Report into one unit in the LKPJ with busan to the Regent.

Verse (5): Clearly

Verse (6): Clear Enough

Section 10

Verse (1): Clearly

Verse (2): Clearly

Verse (3): The leader of the institution is the director/head, or other designation in accordance with the terms applicable.

Verse (4): Quite Clear

Paragraph (5): Clear Enough

Section 11

Verse (1): Clear Enough

Verse (2): Clearly

Verse (3): Clearly

Verse (4): Clearly

Verse (5): Clear Enough

Section 12

Verse (1): Clear Enough

Verse (2): Clearly

Section 13

Verse (1): Clearly

Verse (2): Clearly

Verse (3): Clear Enough

Verse (4): Enough Clearly

Section 14

Verse (1): Clear Enough

Verse (2): Clearly

Verse (3)

Verse (4)

:

:

reasonably Clearly

Section 15

Verse (1): Clear Enough

Verse (2) : Clear Enough

Verse (3): Clear Enough

Section 16

Verse (1): Clear Enough

Verse (2): Clearly

Verse (3): Clear Enough

Verse (4): Clear Enough

Section 17

Verse (1): Clearly

Verse (2): Clearly

Verse (3): Clearly

Verse (4): The state of emergency is the state of the

specified by the agency in charge. In setting the event as a state of emergency, it is done in accordance with the laws.

Article 18

Verse (1): Other parties are parties outside of the Local Government instance in cooperation with the Local Government in the holding of Public Service in accordance with the laws.

Verse (2): Clear Enough

Verse (3): Clear Enough

Verse (4): Clear Enough

Article 19: Clear Enough

Article 20: Clear Enough

Article 21: Clear Enough

Article 22: Clear Enough

Article 22: Enough Clearly

Article 23: Clear Enough

Section 24

Verse (1): Clear Enough

Verse (2): Clear Enough

Section 25: Clear Enough

Section 26

Verse (1): The related parties are considered to be competent in providing input to the drafting of the standard of service.

The ability is to include the ability of the SDM, cost and means and infrastructure.

Verse (2): Clear Enough

Verse (3): Clear Enough

Verse (4): Clear Enough

Verse (5): Clear Enough

Article 27: Clear Enough

Article 28

Verse (1): Clear Enough

Verse (2): Clearly

Verse (3): Clearly

Section 29

Verse (1): Clearly

Verse (2): Enough Clearly

Verse (3): Clear Enough

Section 30

Verse (1): Clear Enough

Verse (2): Clearly

Section 31

Verse (1): Clearly

Verse (2): Clearly

Verse (3): Clear Enough

Verse (4): Quite Clear

Verse (5): Clear Enough

Article 32: Clear Enough

Section 33

Verse (1): Clear Enough

Verse (2): Quite Clear

Paragraph (3): Clear Enough

Verse (4): Clear Enough

Article 34: Clear Enough

Article 35: Clear Enough

Section 36

Verse (1): Clear Enough

Verse (2): Clearly

Verse (3): Clearly

Verse (4): Clearly

Verse (5): Clear Enough

Section 37

Verse (1): Clearly

Verse (2): Enough Clearly

Verse (3): Clearly

Article 38

Verse (1): Clear enough

Verse (2): The service is a service given to the community according to the economic capabilities of the people in order to be more comfortable services, good, and fair.

Article 39

Verse (1): Clear Enough

Verse (2): Clear enough

Verse (3): Clearly

Verse (4): Clear Enough

Verse (5): Clear Enough

Section 40

Verse (1): Clearly

Verse (2): Clearly

Verse (3): Clearly

Verse (4): Clear Enough

Section 41

Verse (1): The public service budget Alocation of the Local Government is adjusted to the available budget, while the allocation of the public service budget by the private is appropriate for the authorized admission source.

Verse (2): Clearly enough

Section 42

Verse (1): Clear Enough

Verse (2): Clear Enough

Verse (3): Clearly

Section 43: Clear Enough

Section 44

Verse (1): Clear Enough

Verse (2): Clear Enough

Verse (3): Clear Enough

Section 45

Verse (1): Clear Enough

Verse (2): Clear Enough

Verse (3): Clearly

Article 46

Verse (1): Clear Enough

Verse (2): Clear Enough

Verse (3): Clear Enough

Section 47

Verse (1): Clearly

Verse (2): Clear Enough

Verse (3): Clear Enough

Verse (4): Clear Enough

Verse (5): Clear Enough

Section 48

Verse (1): Clear Enough

Verse (2): Clear Enough

Section 49

Verse (1): Clearly

Verse (2): Clearly

Verse (3): Clearly

Verse (4): Enough Clearly

Verse (5): Clear Enough

Section 50

Verse (1): Clear Enough

Verse (2): Clearly

Section 51

Verse (1): Clearly

Verse (2): Clearly

Verse (3): Clear Enough

Section 52

Verse (1): Clear Enough

Verse (2): Clear Enough

Verse (3): Clear Enough

Section 53

Verse (1): Quite Clear

Verse (2)

Verse (3)

Verse (4)

:

:

:

Clearly

Is Clear Enough

Clearly

Section 54

Verse (1): Clear Enough

Verse (2): Clear Enough

Section 55

Verse (1): Clearly

Verse (2): Clearly

Verse (3): Clear Enough

Verse (4): Clear Enough

Verse (5): Enough Clearly

Article 56

Verse (1): Clear Enough

Verse (2): Clear Enough

Section 57

Verse (1): Clear Enough

Verse (2): Clearly

Section 58

Verse (1): Clearly

Verse (2): Clearly

Paragraph (3): Clear Enough

Verse (4): Clear Enough

Section 59

Verse (1): Clear Enough

Verse (2): Clearly Clear

Section 60

Verse (1): Clear Enough

Verse (2): Clearly

Verse (3): Clearly

Verse (4): Clearly

Verse (5): Clearly

Verse (6): Clear Enough

Section 61

Verse (1): Clearly

Verse (2): Clearly

Section 62

Article 63

:

:

reasonably Clearly

Is Clear Enough

ADDITIONAL LEAF SECTION OF THE COUNTY OF TANJUNG JABUNG EAST NUMBER