Key Benefits:
Draws: a.
Given: 1.
b.
GUi}, RNT ' R {;ORON] ALO
REGULATION DAEMH GORONTALO PROVINCE
NUMBER 1 IN 2013
ABOUT
THE MASHED MINISTRY
WITH MHMAT GOD MAHA ESA
GOVERNOR OF GORONTALO,
that Government obligations Area as ubma organizer
public service in the area to serve better public needs
in accordance with the principle of good government governance tabs and
democratic is the constitutional mandate Country Basic Law
Republic of Indonesia Year 1945;
that provides public service in areas performed by
public service organizers are activities that must be performed
continuously, integrated and continuous, as with
the development of demanding public expectations to be done improving
the quality of the Public Service;
that as an attempt to improve the public service qualibs in
the area, then it needs to be set the standard and criteria of the organizers
the public service and the the public as a public service recipient
as well as the other parties that interest to provide a pedindungan
for the rights and public obligations in obtaining the public service
in an area ordinance;
that based on consideration as in the letter a,
letter b, and the letter c, need to form the Regional Regulation on Service
Public;
Act No. 8 of 1974 on the PoyPokok Employment
(sheet of state of the Republic of Indonesia 1974 No. 55, additional
sheet of state Republic of Indonesia No. 3041), as it has been
amended with Law No. 43 of 1999 on Change
under Law No. 8 of 1974 on PoanPokok
Staffers (Sheet State Of The Republic Of Indonesia In 1999 Number
Additional Sheet Republic Of Indonesia Number 3890);
169,
If
2.
3.
4.
5.
6.
7.
B.
9.
Act Number B of 1981 on Criminal Event Law
(leaf State of the Republic of Indonesia in 1981 No. 76,
Additional Gazette of the Republic of Indonesia Number 3209);
Act Number B of the Year 1999 concerning Consumer indent
(sheet state of the Republic of Indonesia in 1999 No. 42,
Additional New Republic of Indonesia Gazette Number 3821);
Act No. 2B of 1999 regarding the Hosting
The Country is Clean and Free from Corruption, Kolusi, and Nepotism
(State Sheet of the Republic of Indonesia Year 1999 Number 75,
Additional State Sheet Republic Indonesia Number 3851);
Act No. 31 Year 1999 on Eradication Of Ti Dak
Criminal Corruption (State Sheet Of Indonesia Year 1999
Number 140, Additional State Sheet of the Republic of Indonesia Number
3874) as amended by Law No. 20
In 2001 on Change of Law No. 31 Year
1999 on the Eradication Of The Criminal-corruption Ti (Sheet) Country
Republic Of Indonesia 2001 Number 134, Extra Sheet
Country Republic of Indonesia Number 4150);
Act No. 38 Year 2000 about the Establishment
Gorontalo Province (State Gazette of the Republic of Indonesia Year
2000 Number 258, Additional Gazette of the Republic of Indonesia
Number 4060);
Act No. 17 Of 2003 on State Finance
(sheet Of State Of The Republic Of Indonesia In 2003 Number 47,
Additional Gazette Republic Of Indonesia Number 4286);
Act Number 19 Of 2003 about the Mil lk Business Agency
Country (State Sheet of the Republic of Indonesia Year 2003 Number 70,
Additional Gazette Republic of Indonesia Number 4297);
Act No. 32 of 2004 on Local Government
(Indonesian Republic of Indonesia Gazette 2004 Number 125,
Additional Republican Gazette) Indonesia Number 4437)
as has been the last few changes with the Invite-
Invite Number 12 Year 2008 on the Second Change of the Invite bag-
Invite Number 32 Year 2004 on Local Government
(State Sheet 2008 Indonesia Number 59,
Additional Gazette of the Republic of Indonesia Number 4844); n I
)
10.
1 1
23.
24.
Act No. 14 of 2008 on Openness I of Public formation
(sheet state of the Republic of Indonesia 2008 No. 61, additional
sheet of state of the Republic of Indonesia No. 4846);
Act No. 37 of 2008 Regarding the Ombudsman of the Republic
Indonesia {Sheet of State of the Republic of Indonesia 2008 No. 139,
Additional Gazette of the Republic of Indonesia Number 4899);
12. Act Number 25 Of 2009 On Public Service ((Sheet
The State Of The Republic Of Indonesia In 2009 Number 112, Extra Sheet
The State Of The Republic Of Indonesia Number 5038);
13. Law No. 12 Year 2011 on Formation of Regulation
legislation (Gazette of the Republic of Indonesia in 2011
No. 82, Additional Gazette of the Republic of Indonesia Number 5234);
14. Government Regulation Number 68 of 1999 on the Tata Way of Implementation
The Role as well as the Society in the Hosting Of The Country (state Sheet
The Republic Of Indonesia In 1999 Number 129, An Additional Sheet Of Country
Reoublik Indonesia Number 3865);
18. Government Regulation Number Year 79 of 2005 on the Supervision And Supervision Guidelines of the Government of the Local Government (Sheet
Country of 2005 Number 165, Additional Gazette State Number 4593);
19. Government Regulation No. 41 Of 2007 On The Organization Of Devices
Area (sheet Of State Of The Republic Of Indonesia Year 2007 Number 89,
Additional Gazette Republic Of Indonesia Number 4741);
20. Government Regulation No. 53 of 2010 on the Discipline of the civil servants
civil (sheet state of the Republic of Indonesia 2010 number 74, additional
sheet of state of the Republic of Indonesia No. 5135);
21. Government Regulation Number 96 Year 20t2 on Implementation
legislation Number 25 of 2009 on Public Service (Sheet
State of the Republic of Indonesia 2012 No. 215, Extra Sheet
State of the Republic of Indonesia Number 5357); 22. Regulation of the Minister of the Interior Number 53 of 2011 on the Establishment
Regional Law Product; Regional Regulation Number 3 of 2009 on the Term Development Plan
Long Region of Goronlalo Province of 2007-2025 (Area Sheet
Gorontalo Province Year 2009 Number 03, Extra Sheet area
Gorontalo Province Number 03); Regional Regulation No. 2 of 2012 on the Term Development Plan
Regional Intermediate (RPJMD) GorontaloYear Province 2012-20L7 (Sheet
Gorontalo Province Area 2012 Number 02, Additional Sheet Area
Gorontalo Province Number 02);
With THE JOINT APPROVAL OF THE Mkyat REPRESENTATIVE COUNCIL AREA OF GORONTALO PROVINCE
AND GORONTALO GOVERNOR
IVIEIVIUTUSKAN:
Ivleneestablish: REGIONAL REGULATIONS ON PUBLIC SERVICES
BAB I PROVISIONS UMUIVL
Article 1
In this Region Regulation, in question:
1. The area is the autonomous region of Gorontalo Province.
2. The Regional Government is the holding of government affairs by the Government
3.
Regions and Regional People's Representative Council according to asas otonoml and the Task
The buyer with principles of autonomy-breadth in the system and State principles
Unity of the Republic of Indonesia as defined by the Basic Law
Republic of the Republic of Indonesia in 1945.
Regional government officials are the Provincial Regional Government and the Local Government
District/City.
The Regional People's Representative Council (DPRD) is the Council
Representative Rakvat Regional Region of Gorontalo Province.
Gubernura dalah Governor of Gorontalo.
The Regional Secretary is the Regional Secretary of Gorontalo Province
Public Service is all activities in order to fulfill basic needs in accordance with the basic rights of each citizen and resident of a goods, services and or administrative services provided by the ministry of services
related to public interest.
Organizing Public Service is an institution and public service officer both
Local Government and Effort lv ' l i ik Regions are organizing ^ t-,,-^-^ ^ ^,. ^ t i t, pEroyor rq r I puu | | r \.
The subsequent public service organizing organization called the Organization
Organizers are the public service organizer ' s work unit located
l the provincial government, corporate, independent Iembaga, created
based on Regional Regulations to carry out public service activities and
other legal entities formed solely for public service activities.
IE I
4.
5.
6.
7.
B.
9.
10.
1 1.
12.
1 J.
l. f.
r o.
18.
19.
14.
The subsequent public service executor is an official, employee, officer and any person who works within the organization of the organizer who is tasked with carrying out an explosion or a series of public service measures.
Society is an individual person, group or legal entity that serves as a beneficiary of the public service, either directly or indirectly.
The standard of service is a provision that contains norms, guidelines and deal on the quality of services, means and infrastructure formulated in together between the public service organizer of the service recipient and the interested party.
The Public Satisfaction Assessment is the measure of community satisfaction as a recipient of the services provided by the public service organizer Based on the established service standards.
The Public Service Information System is a suite of activities that includes the storage and management of the i formation of the erta formation mechanism of the formation of the Organizer to the community and the the contrary in the form l isan and the writing, as well as the language of the image, and/or language locale, which is served manually or electronically.
Public service accountability is the embodiment of the public service organizer ' s obligation to be accountable to the community in the cradle of the established destination, Through periodic, continuous and continuous answers mechanisms and integrable and integrated. A complaint is a notification that informs of the discretions between the services received by the standard of the prescribed service. The public service dispute is a dispute arising in the field of public service between service recipients with public service organizers as a result of a conflict between the services received by the standard established public service.
Mediation is the resolution of a public service dispute between the parties through assistance by the Daerahal ombudsman as an external supervising agency or by another external supervising agency or by a mediator set up by the Ombudsman A public goods service or public goods agency is a service that is resulting in various bentui/ienis
17.
items used by the public. 20. Public j service is a service that produces a variety of bentuk.lasa y ng
needed by the public. I -- J
2I. Administrative services are services that produce a variety of forms
The official documents required by the public.
22. Media is all tools for the dissemination of information which is in print and
electronics.
23. The next Budget and Regional Shopping Budget called APBD is
Budget and Regional Shopping of Gorontalo Province.
CHAPTER II ASAS PUBLIC SERVICE
Article 2
Asas the hosting of public services in the Gorontalo province is as follows:
a. Asas Legal Certainty; b. Asas Justice;
r/^-^-r ^-! -Yeah. I am. A 5 d 5 N t r | l t d r l d d t d | |,
d. Asas Openness; e Acr < De r t i < in r t i f '
E A blot ^ A 1,... ^ r ^ L: l: r. ^ ^, I f \) o) /' 1 ^ U LO U t LO>,
g. General Importance; h. Asas Profesiona l ism;
i. Principles Equal Rights; j. Asas Efficiency; l r Acrc F feL f i v i t: < '
l. Asas lmpars he l.
BAB III
INTENT AND SCOPE of the Kesatu Section
Meaning
Article 3
The setting up of the public service in Gorontalo Province intends to
provide legal certainty against The public service and fulfillment
of the rights of the people of quality, continuous, integrated and berkesina mflower n.
The Second Part of Tuj ua n
Article 4
Public Service objectives are:
a. Ensure the legal certainty of the rights, responsibilities, obligations, and authority of the entire parties regarding the hosting of public services in Gorontalo Province.
b. lyefulfill the system of public service in accordance with the general principles of good governance in Gorontalo Province.
c. Ensure the quality of the peiayanan, the efficiency and effectiveness of the hosting of public services and the prevention of Corruption, Kolusi and Nepotism in Gorontalo Province;
d. Embodied the padicipation and observance of the public in improving the quality of public service according to the mechanism applicable.
e. Embodied the hosting of public services under applicable law provisions.
The Third Section of Space L ingkup
Section 5
(1) The business of public service ingScope includes all related forms of service. with the public interest organized by public service organizers in Gorontalo Province.
(2) Public services as contemplated nature paragraph (1) include perayanan
public goods and services of sefta public services administration service.
Article 6
(1) The services of the public goods publ mel iput i:
a. The procurement and distribution of public goods undertaken by local government agencies whose prime sources are derived from the ApBD and/or APBN and venture bodies whose capital is partly or entirely sourced from the wealth of z. I r ^-L r. , a ^ ^ r i ^: ^ ^ Luderdn yang otptsanKan; 0s
b. The procurement and distribution of public goods whose breeding is not sourced from the APBD or the venture capital whose founding capital is partially or entirely sourced from the wealth of the separated regions, but its availability to the mission of the Regions, which set to match the applicable rules provisions.
X I ---.-/
(2) Publlk services service that produces various forms of services that
required o leh publ ik, mel iput i:
a. The provision of public services by local government agencies whose celebrations
is sourced from APBD and/or APBN and a business entity whose capital is partially or entirely sourced from the richness of the area that dip is told; and;
b. The provision of public services is not derived from either the ApBD or the entity whose capital is in part or entirely sourced from the wealth of the separated regions, but the availability of the designated area is the mission of the area. Applicable regulations.
(3) administrative services are services that generate various forms of official documents needed by the public, including: a. The administrative actions of the local government in order to realize the perl of indungan
personal, family, honor, dignity, and property of the masyaraka! can b. Administrative actions by non-government agencies set in the provisions
neratr r r: n v: nn hcr lg (g.
BAB] V
THE RIGHT AND BENEFICIARY OF THE RECIPIENT
SECTION OF THE
Application RIGHTS OF THE PUBLIC SERVICE
ARTICLE 7
HAK PENER IMA L YANAN PUBL IK MEL IPUT I:
A. t \4enget an esuai quality service with asas-asas and seta public service objectives according to the specified public service standard
b. 'I' It is easy to get information about the system, mechanism, and procedures in the public service.
c. l t4emprovide advice in order to repair the public service.
d. Lvlenget services are not discriminatory, friendly, and friendly.
e. Obtain compensation if t does not receive a service according to the specified public service standard.
f. Deliver a complaint to the public service organizer and or the public service supervisor to get the completion of the complaint bag.
S. Getting the plea, the indungan perl, in a service dispute settlement effort
Publ ik.
h. Rejecting the request of a service in conflict with the rules of yes applies.
n9
J
Second Section
Public Recipient Obligations
section 8
The obligations of the public i recipient I include: a. Obey the mechanisms, procedures, and requirements in the hosting of services
the public.
b. Nurturing d n maintains a variety of facilities and public service infrastructure. c. l t ' Keep an eye on the public service and settlement of the perayanan dispute
publ ik.
d. Participate actively and adhere to applicable regulations related to the hosting of public services;
e. Provides a formation associated with public service.
BAB V
ROLE AS WELL AS IV) THE SOCIETY
Article 9
(1) The public has the same opportunity and breadth to play and in the hosting of services public.
(2) The role of the community sefta as referred to in paragraph (1) is done in a way: a. Play a role in formulating the standards of public service. B. Improve community independence and partnership in the hosting
public service;
c. Cultivate the ability and pioneering community in the host of public services;
d. Provide suggestions and or opinions in the framework of the oubl ik:
e. Deliver information and or obtain information from the bidanq of the hosting of public services.
BAB VI
PUBLIC SERVICE PROCEDURE Organizer
Article 10
The procedure of hosting public services includes: a. Functional, i.e. the public service pattern is provided by the organizer, in accordance with
the task, function and its authority;
b. Centrally, public service patterns of public service are held solely by the organizer
based on the authority of the authority in accordance with the rules of the applicable rules, c. Unified, consisting of: enlisted, unified one roof, a unified service pattern of one
the roof is held in one place that includes a variety of service types that have a process link and is served through several doors; and second, integrated one door, namely a unified service pattern one door is organized in one place covering different types of services that have a process link and in service mela lu i one p in tu.
d. Task force, i.e. individual public service officer or in the form of a task force placed on the service of the service and the location of a specific labeling.
Article 11
(1) To guarantee the quality of the service each of the organizers of the public service is required to form a public formation unit of service and a complaint unit for the community.
(2) The organizers of the public service on the public information services unit and the community complaint unit as referred to in paragraph (1) is exercised by a public service organizer who has a competency.
(3) Each public information service unit and community complaint unit help the organizer of the public service in the running of the function to plan, execute and evaluate the erta developing the standard of service public.
(4) The organizers of the public service may hold cooperation with other public service organizers or with third parties based on consideration of the efflsiency and effective i bag of public services.
(5) Cooperation as referred to in paragraph (4), the service organizer
is mandatory announces to the public via print and electronic media.
publ ik
1 0
The Second Section
Organizing Rights
Section 12
The organizers have the right:
a. Provide services without any other party's inhibits;
b. lvledo cooperation;
c. Manage the financing of the public service hosting budget;
d. Conduct a defense against the imposition, demands and lawsuits that do not comply with the fact in the public service hosting; and
e, repels the request of a service that is contrary to the rules of which
rules apply.
Third Part
Organizing Oblicity
Article 13
The public service organizer has an obligation:
a. Invites service recipients and parties interested in hosting public services to formulate service standards and
conduct public service performance bag surveillance.
b. Hosting qualified public services in accordance with established service standards.
c. Manage the complaint of the service recipient according to the applicable mechanism
d. Periodically convey the periodic accountability of the service
a public whose order is further set up by the governor's rules.
e. Provide compensation to the recipient of the service if it does not get a service in accordance with the specified public service standard.
f. Comply with the terms applicable in the resolution of the public service dispute.
S. Complying with applicable regulations relating to the duties and authority of the d lam hosting public services.
1 1
(1)
(2)
(3)
Fourth Quarter Assessment of Masvarakat Keouasan
Section 14
The organizers of the public service are required to perform the performance assessment
periodically public services.
For Perform a performance assessment as referred to in paragraph (1) performed
through the measurement of the public satisfaction index in accordance with the public service standards of each of the public service moplees. If there is a conflict between the public satisfaction index and the public service standard, then the coaching and development will be performed
The capacity for the public service.
Fifth Section
Service Special
Article 15
(1) The organizers of the public service are mandatory for the availability of the means and amenities for the disabled, elderly, and pregnant women.
(2) Supplies of the means and amenities as referred to in paragraph (1) is required to guarantee the accessibility of the service user i bag in accordance with the applicable regulations.
(3) The provisions as referred to in paragraph (1) are adjusted also with the regulations
applicable to the special treatment of the disabled, the elderly, and the woman ha m i l.
Sixth Section Dor l r l z r r And r ra lann r '-,' -'-'-' :rJara
Article 16
The public service organizers are required to have a suitable fairy in accordance with the code of conduct giving the public service, namely:
a. Honest, disciplinary, proportionate and professional.
b. A fair and undiscriminatory befaction.
c. Care, tel i t i and meticulously.
d. Be friendly and friendly.
e. Be strict, and do not provide convoluted service. f. Being independent and forbidden to accept rewards in any form. G. Transparent in execution and able to take steps that
and innovative.
dala m
creatively
J 12
Seventh Section
Public Service Standards
Article 17
(1) The public service standard is compiled according to the type and characteristic of the publlk service covering the public service procedures and products.
(2) Public service organizers are required to set the standard of services referred to in paragraph (1) including setting standard requirements, standard cost and standard wa ktu.
(3) The organizers of the public service are required to inform the standards of the requirement. Public service to the public.
The eighth part of the Smuggling Supervision Public Service
Section 1B
(1) The supervision of the public service is performed by an internal supervisor and an external supervisor.
(2) Internal supervision is carried out through:
a. Direct supervision of the top supervisor; and b. surveillance by local functional supervisors.
(3) External supervision is done through:
a. Public supervision of the public services report or complaint;
b, supervision by the regional Ombudsman in accordance with the rules of the invite-
invitation applicable;
c. supervision by the DPRD;
(4) The order of public service supervision is exercised according to the regulations
laws.
. I J
Part Ninth
The Publlk Service Complaint
Article 19
The public service complaint is conducted in a way:
a. Public service complaint was submitted to the organizers of the public service.
b. At most 5 (l ima) days after receipt of the complaint, the organizer of the service
the public must follow up on the complaint.
c. If the host of a public mop does not respond as it should or does not receive a complaint as to the letter b, then the complaint is submitted to the public service supervisor.
(1)
(2)
BAB VII
PEN4BIAYAAN
Article 20
Public service budget on government agencies
public servant organizers.
Budget for financing of service supervision
each organizer public service supervision.
charged at each
public is charged at each-
(1)
(2)
BAB VIII
provisions SANCTION
Part Kesatu
Pelangga r n
Article 21
Actions of deviation know disregard for authority, procedure and substance
constitute a visible violation. Imposed sanctions as set out in the peru ndang-unda nga n regulations applicable. The form of a violation as in nature is a paragraph (1) is a violation of
administration.
.. J
I4
Second Section of Adrninistration
Article 22
(1) The administrative violations performed by the public service organizer are imposed
:; the administration's administration. (2) -the type of administrative sanction as referred to ayal (1) is:
a. oral reprimand; lr fpnr rran tprtr rl ic '
c. A delay in your call. Demoted to rank;
o. Term mutation;
f '. The liberation of duty and office in the time of the tefSure; g. Termination not with respect.
(3) -fata the way for summoning, examination and drop of administrative sanctions are performed in accordance with the provisions of the applicable laws.
Third Section of Criminal Sanction
Article 23
(1):; eEach of the organizers of a public service that commits a criminal offence in the event of a public service; public health is threatened with a penultimate criminal confinement 6 (six) months, and/a * .au fined the most Rp. 50,000,000,-(l 50 million rupiah).
(2) I rndak penal as ciimaksucj pacja yat (1) aciaiah peibudget. (3) If a violation is referred to as a paragraph (1) constitutes a criminal offence,
rnaka may be able to sanction the sanctions as set forth in the applicable law.
(4)-criminal incidances As it means pacia yat (3) aciaiah of evil.
t)
Part 4
Article 24
(1) In addition to the Indonesian State Police Officer of the Republic of Indonesia, as well as the Acting State Officer
Civil is certainly in the public service organizer who I remember the task and
Its responsibility in the field of public service, given special authority as
investigators as the nature of the Criminal Event Law Act
in effect.
(2) The Civil Service Investigators as referred to on paragraph (1) authorized:
a. Conduct an examination of the truth of the report or the description with regard to the criminal conduct in the field of Public Service;
b. Conduct a check on the alleged public service organizer
by committing a Criminal Code;
c. Request information and evidence from persons or business entities in respect of
with the event of a criminal offence in the field of public service;
d. Perform a check on record bookkeeping and other documents in respect of
with t indak p idana d i b ldang publ services ik;
e. Perform the checks in the area, which is suspected of evidence,
bookkeeping records and other documents commit forfeiture of the material
and the result of a breach that may be evidence in case of a criminal t. d. i b idang the publ service;
f. Request expert assistance in order to perform criminal investigation tasks
b idang publ services;
(3) Civil Service Investigators as referred to in paragraph (1) notify
commencement of investigation and results Administration of the State Police Officer
Republic of Indonesia.
(4) Investigators of civil servants as referred to in paragraph (1) deliver
the results of the investigation to the public prosecutor through the Investigator of Police Officers Country
Republ ik Indonesia.
BAB IX
provisions CLOSURE
Article 25
Things that have not been quite dlatur in Regulation of this Region will be set more laniut
with the Governor ' s Regulation.
16 J
Section 26
The Regulation of the Regions begins to apply on the date of the dlundation. In order for everyone to know, ordering the invitational of this area's regulations with its placement in the Gorontalo Provincial Area
promulgated in Gorontalo n > r i r f annne l 2013
NSI GORONTALOSECRETARY REGION PR
PEMBINA UTAN4A NrP 19621121 198503 2001
LEN1BARAN REGION OF GORONTALO PROPINSI 2013 NON4OR, C1 ..
Specified at
on the date
Gorontalo
&uernNrun
RUSLI HABIBIE
t 7
EXPLANATION
ABOVE
THE GORONTALO PROVINCIAL CAPITAL
NUMBER 1 OF 2013
ABOUT
THE PUBLIC PETAYRIGHT
I. UMUM
The Gorontalo province has substantially awakened an understanding of the realization of public service in accordance with the good governance corridors of governance. Hal i was embodied with plans in the form of the Regional Rule of Public Service to accommodate the development of the Gorontalo Provincial Public needs development for the establishment of prime ministry. The establishment of the Regional Rule is to build a public servant who decodes the principles of democracy, transparency, accounting, and responsibilly, a bag of new paradigms, which is the changing of the bureaucracy as the ruler becomes an abdi al. The words of the public servant.
The Regional Rule clearly undertakes the construction of the bureaucracy as a public servant in a position as a public servant. The constalation is such juridical
creating a common legal connection to the region of the d lnas pubt relations. In such a view, the organizers d n the executor of the public service in a bureaucratic organization must be functionally oriented to the operational aspects of community service.
The Regional Rule of the Law of the People's Law. The Public Service of Gorontalo Province is expected to face the development of good value, regulation, system and governance in relation to public service. This is due to the fact that the public service is still found in many weaknesses so that it has not been able to meet the quality that the community has expected, because in service delivery is still found to be a variety of public complaints which is delivered either directly to the service organizer and the supervising agencies and through the mass media so that the rnenimgranting of the cltra is less than good enough to the government apparatus. Lvlengremembers one government function is serving the community then the Gorontalo Provincial Government continues to improve the quality of service through the renewal of regulations and the provision of the means and infrastructure of the public service. On the other side of the government it has formed Law No. 25 of 2009 on public service, which serves as the basis for national and reqional public service by
1B _)
local government. The transformation of the system of values, regulations, systems and service governance
the public is sired with the sage by the Government of Gorontalo Province with
forming the local regulations on Public Service.
II. ARTICLE BY SECTION
Article 1
Quite clearly
Article 2
The letter
In question the principle of legal uncertainty is as clarity
the norm, so that it can be a guideline for the people who are subject to the rules That's right.
Letter b.
The Justice Asas is the value to create an ideal relationship between humans who are one with another human
as a member of society, by giving it to man
that is what becomes His rights are consistent with his accomplishments and
imposing an iban kewaj according to law and the mora l.
Letter c. "The benefit of the benefit of the benefit of the benefit of the good will be in the hands of happiness." Whether it is a law, it depends on whether it gives you happiness to know not to man.
Good law is the law that can benefit
any subject of law. The law can be categorised either if
is able to give happiness to the largest part of the society
The letter d
The azas "Openness" is any recipient
the ministry can be easily access and acquire Information
regarding the desired service.
Figures e
In question the Patisipative principle is an increase in the role of sefta
the public in the hosting of services with regard to
The aspirations, needs, and expectations of the community.
The figure of f
Which is referred to it asas Accountabll i bag is the process of hosting a service must be held accountable in accordance with the provisions of the laws.
19 -J
Numbers g
Figures h
Figures i
Numbers k
Numbers I
Numbers I
Article 3
Pretty clear
Section 4
Pretty clear
Section 5
Verse (1)
Quite clear
In question, the General Interest is granting
the ministry should not maintain personal interests and/or
groups.
The one in which Asas Professionalism is the executor
must have the competency appropriate to the task.
The Right to the Right Asas is the granting of services
does not distinguish the tribe, race, religion, class, gender and status
The economy.
The principle of Asas eflsiensi is that determining
the success rate of holding public services with
paying attention to the simple and low-cost needs of the service,
does not give any distinction financing to the society t ldak
is reasonable in accordance with the laws of the y g applicable.
The term Azas eFektif i bag is that the orientation of the public service to achieve the hosting
appropriate public service targeted and meeting the needs of the community
as a public service user in accordance with the perinvite rule-
the applicable invitation;
In question the Impartial principle is non-sided
treating the same. In other words guidelines and direction for public service organizers to be neutral, non-discrimination and
do not side in accordance with the laws of the y g apply.
20
paragraph (2)
The service of the goods is clean water, print and other
so forth.
The intended form of service services is educational services,
health maintenance, hosting of transpoftation services and others
so forth.
Section 6
Pretty clear.
Article 7
The letter a
is quite clear
The letter b
is sufficiently je las
The letter c
simply je las
The letter d
is quite clear.
The letter e
In question with Compensation is a form of reward that
given to the recipient of service as a result of t idak to the standard
public service that has been set.
The letter f
is quite clear
letter g
Right to get a defense in the settlement of a service dispute
the public can be done alone or get help and other parties.
Font h
Pretty clear
Font i
Quite je las
Article B
Quite je las.
Article 9
Verse (1)
enough je las
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Verse (2)
The letter a
is quite clear
the letter b
The society's self-independence is a prerequisite to growing the public's ability as a public service recipient.
letter c
is quite clear
pretty clear
The letter e
is pretty clear.
Article 10
Pretty clear.
Article 11
Quite je las.
Article 12
Quite clear.
Article 13
is pretty clear
Article 14
Enough clear.
Article 15
Conditions i i give special treatment to the disabled, further age, and She's got an idea.
Article 16
Quite je las.
Article 17
Quite clear.
Article 1B
It is pretty clear.
Article 19
Quite clear
Article 20
Quite clear
22
Section 21
Verse (1)
The dimmed with the perversion of the authority is a form
a violation relating to the breach of authority that is in
the organizer of the public service or which is a dil impada to
the organizer of the public service.
Which dlintent with the deviation of the procedure is a form
violation of the administration procedure of the hosting of services
as y ng is set public service.
Verse (2)
Quite je las.
Article 22
Quite clear
Article 23
Clear enough
Article 24
Pretty clear.
Article 25
Quite clear.
Article 26
Quite clear.
TAI4MATERIALS PROVINCE OF GORONTALO PROVINCE NUMBER .. il
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