SET : qANUN ACEH ABOUT PUBLIC SERVICE.

BAB I

provisions UMUM

Article 1

In this Qanun is referred to:

1. Aceh is a Region of the Province which is a special unity of the law society that is special and is given special authority to organize and take care of its own affairs of government and the interests of the local people according to regulations In the system and principles of the State of the Republic of Indonesia under the Constitution of the Republic of Indonesia in 1945, it is led by a Governor.

2. District/City is a part of the Province as a unit of legal society that is given special authority to govern and take care of its own affairs of government and the interests of the local community in accordance with the laws of the Law. in the system and principles of the State of the Republic of Indonesia under the Constitution of the Republic of Indonesia in 1945, led by a Regent/Mayor.

3. The government of Aceh is the provincial government of the State of the Republic of Indonesia under the Basic Law of the Republic of Indonesia in 1945, which organizes government affairs implemented by the Local Government. Aceh and the Council of Representatives of the Aceh Region in accordance with their respective functions and authority.

4. The District/City Government is the establishment of government affairs implemented by the municipal/municipal government and the District/City Regional People's Representative Council in accordance with the functions and authority of each other;

5. The Aceh Regional Government, which is then called the Aceh Government, is an element of the Aceh government, consisting of the Governor and the Acehnese device.

6. The Governor is the Head of Government of Aceh which is chosen through a democratic process carried out based on direct, public, free, secret, honest and fair basis.

7. The District/City District Government/City is the administrative element of the district/city government consisting of the Regent/Mayor and district/city area devices.

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8. The regent/Mayor is the head of the county/city government elected through the democratic process undertaken based on direct, public, free, secret, honest and fair basis.

9. The Council of the People's Representative Council (DPRA) is the organizer of the Aceh Regional Government whose members are elected by the general election.

10. The District/City District of the People's Representative Council (DPRK) is the governing element of the county/city government whose members are elected by the general election.

11. The Public Service is any service that is performed by the public service organizer as an attempt to fulfill the needs of the service recipient in accordance with the provisions of the law.

12. The organizers of the public service are called the Organiser of the Government of Aceh, the Regency/City Government Working Unit, the organizer of the duties of the host, and the organizers of other public services that serve the public. in Aceh.

13. The officers of the public service are called officers, officers, and everyone who works in the organization of public service organizing with the authority, duties and responsibilities of each.

14. A society is a whole party that serves as a beneficiary of the good service of individual persons, groups of people, or legal entities.

15. A recipient of a public service is an individual person and/or group of persons and or a legal entity that has the right and duty of a public service.

16. The minimum service standard is the technical specification about the minimum service benchmark required to be provided by the public service organizer.

17. The public satisfaction index is the measure of community satisfaction as a recipient of a service provided by a public service organizer based on a predefined service standard.

18. The responsibility of the public service is the embodiment of the duty of the public service organizer to account for the Governor, the Regent/Mayor, the DPRA/DPRK and the public regarding the achievement of the established goals, through the mechanism Periodic accountability.

19. The edict of service is a written statement from the organizers of the commitmentorganizers to ensure that services are provided in accordance with the standard of service as well as announced and/or published.

20. Complaint is a report from the public and the recipient of public service both orally and/or written informing against the discretions between the services received by the predetermined standard of service.

21. A public service dispute is a dispute arising in the field of public service between service recipients with public service organizers as a result of a conflict between the services received by the standard specified service.

22. An information system is a mechanism for the delivery of information from the host to the public with its best in the form of oral, written, symbols, and electronic documents of all things that are easily understood to be associated with the organization. It's a ministry.

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BAB II

ASAS, PURPOSE, FUNCTION AND SCOPE

Section 2

(1) The services of the public service are performed according to the general principles of the governance of which the government is running. either.

(2) The general asas-asas of good governance as referred to in paragraph (1) include: a. Shake hands; b. justice; c. Humanity; d. Order of government; e. legal certainty; f. proportionality; g. equality; h. openness; i. Participatory; j. accountability; k. Common interests; l. professionalism; m. Equal rights; n. the balance of rights and obligations; o. eFesency; p. effectiveness; q. continuous; and r. gender sensitivities.

Article 3

The public service is aimed at:

a. The determination of the right, the obligation and authority of all parties regarding the hosting of public services in Aceh;

b. It is the system of public service that is good in accordance with the general principles of good governance in Aceh;

c. The form of public rights in obtaining public services is quick, easy and maximum; and

d. The participation and observance of the public in improving the quality of public service in accordance with the applicable mechanism.

Section 4

The public service is having the task and the function of the security-lack:

a. execution of services;

b. management of the complaint;

c. information management, documentation; and

d. Internal surveillance.

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Section 5

The scope of the public service hosting services covering all public services is performed by any Aceh Government institution, the municipal/municipal government, the organizer of the duties of the host, and Other public service organizers serving the community in Aceh.

BAB III

Public Service organizer

Part Parts

Liability, Rights and Prohibition of Apreparations

Article 6

(1) The AAS is required to carry out tasks and functions as referred to in Section 4.

(2) The AAS in exercising its duties and functions as referred to in paragraph (1) is required to provide liability in accordance with the provisions of the laws.

(3) AAS as referred to in paragraph (2) if resigning or waive the responsibility of the position or office is required to provide liability in accordance with the provisions of the laws.

Article 7

Apreparations in carrying out the duties and functions are required to meet calls to attend or carry out commands at the request of authorized officials in accordance with the provisions of the laws.

Section 8

The public service Aates receive a working achievement allowance from APBA/APBK in accordance with the laws.

Article 9

(1) AAS as referred to in Article 6 up to Section 8 is prohibited:

a. doing a service that does not meet the specified standard;

b. providing information that is not true;

c. inhibits access of information to public service recipients;

d. doing service with differentiation of tribal, religious, racial and economic social status; and

e. receive rewards or recharges beyond the applicable provisions.

(2) Aps that commit violation of the provisions as referred to in paragraph (1) are subject to sanction in accordance with the provisions of the perinvite rule- invitation.

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Article 10

(1) Ams is prohibited from leaving the duties and its obligations with respect to its position or office, unless it is obtained by the employer's permission in accordance with the provisions of the laws.

(2) If the apparatus is referred to in paragraph (1) leaving the task and its obligations, the concerned superiors are required to appoint a replacement apparatus.

The Second Part

The Resource Management Aparatur

Article 11

The organizers are obliged to organise a recruitment and promotion of the apparatus transparently, not discriminatory, professional and fair, in accordance with the provisions of the laws.

Section 12

(1) The organizers are required to conduct a regularly and continuous evaluation of the performance of the public service apparatus.

(2) Organizers can perfect the organizational structure, the resources of the apparatus and the procedure of public hosting based on the evaluation results as referred to in paragraph (1).

(3) Evaluation of the performance of the apparatus and refinement as referred to in paragraph (1) and paragraph (2) is performed based on the principles of the public service.

(4) The results of the performance evaluation of the apparatus and refinement as contemplated. (1) and paragraph (2) shall be reported to the Governor and/or the Regent/Mayor.

(5) The performance evaluations of the apparatus and refinement as referred to in paragraph (1), paragraph (2), and paragraph (3) are specified in the Governor's ordinance.

The Third Part

The Organizer Relationship

Article 13

(1) At the request of other organizers, the organizer may provide the assistance of a public service hosting service with the next service.

(2) Granted The assistance of the Cloud Service is subject to the terms of the Cloud Service.

a. the scope of the authority and the duties of such public services may not be performed alone by the organizer; and

b. The limits of the organizer and/or the incompleteness of the organizer ' s means and infrastructure.

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Fourth Quarter

Organizing Cooperation with Other Parties

Section 14

(1) Organizers may submit a portion of the public service duties to the other in form the cooperation agreement of the public service in accordance with the provisions of the laws.

(2) Cooperation as referred to in paragraph (1) does not remove the responsibility of the public service organizer.

(3) The other party as referred to in paragraph (1) is Indonesian legal entity and domiciled in Aceh whose ownership is One hundred percent is held by a citizen or a legal entity of Indonesia.

(4) Cooperation as referred to in paragraph (1) is carried out by the Government of Aceh and/or the district/city government for the approval of the DPRA/DPRK.

(5) Cooperation conducted by the Government of Aceh and/or the county/city government with other parties as referred to in paragraph (1), paragraph (3) and paragraph (4) does not create additional burdens for the region and society.

BAB IV

HOSTING OF PUBLIC SERVICES

Part Kesatu

Public Service

Section 15

The public service has to pay attention to and apply:

a. service principle;

b. service standard;

c. pattern of hosting services;

d. service information system;

e. service information;

f. means, infrastructure and service facilities;

g. service charge;

h. special services for the poor, disabled, elderly women, pregnant women and toddlers;

i. The police officer in the delivery of the ministry;

j. supervision of the service;

k. community satisfaction level;

l. Complaint and dispute resolution; and

m. the evaluation of the performance of the performance of the public service.

The Second Section

The Public Service Principles

Article 16

The principle of public service as referred to in Article 15 of the letter includes: a. simplicity: the public service procedure is not convolucable, easily understood

and easily implemented;

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b. Clarity: technical and administrative requirements of public service, work/employment units authorized and responsible for providing services and dispute resolution/dispute/dispute in the conduct of public services, details of service expense public and payment methods;

c. certainty and timely: the execution of a public service must be performed within a given period of time, with regard to the aspect of the efesting of the time-making or time-making eespence;

d. accuracy: public service products are properly received, legitimate, precise and fast as well as processes and services must pay attention to the added value aspect for the user of the public service;

e. non-discriminatory: not differentiating the social status of the economy, position, rank, tribe, race and religion;

f. Responsible for the use of the IBM Cloud Services and the IBM International Cloud Services (including any such third party services), and any such third party information that IBM may provide for the Cloud Service. honesty: public service must be based on truth; h. Completion of means and infrastructure:

sufficient work and support equipment including the provision of telecommunications technology and informatics;

i. Ease of access: a place and location of adequate service, easily accessible to the public and able to leverage telecom and informatics technology;

j. do not receive rewards in any form; k. Careful and careful; l. Discipline, courtesy and hospitality: the service provider should behave

discipline, polite, polite, friendly and sincere by demonstrating an empathy attitude towards the interests of the service user;

m. akhlakul karimah: demonstrating his noble traits based on the values of islami; n. security: the atmosphere of the service place must be spared a variety of disorders

and accidents; o. order: following a set of service lines; and p. comfort: the environment must be orderly, orderly, the presence of a comfortable waiting room,

clean, healthy, free of noise and supported with other public facilities.

Third Quarter

Service Standards

Article 17

(1) The organizers of the public service as referred to in Section 15 of the letter b must have a standard of service in accordance with the nature, type and characteristics of the services organized with regard to the environment, needs and input from the community as well as the related parties.

(2) The standard public service as set forth in paragraph (1) is the measure set in the hosting of the public service.

(3) The standard of public service that is specified in paragraph (2) is required to be obeyed by the giver and/or recipient service.

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Article 18

The public service standard as referred to in section 17 of the paragraph (1) at least includes:

a. basic law;

b. requirements;

c. Service procedure;

d. settlement time;

e. service charge;

f. service products;

g. means and amenities;

h. service officer ' s competence;

i. Internal surveillance;

j. handling of the complaint; and

k. Service guarantee.

Fourth Quarter

Pattern Services

Article 19

(1) The public service pattern as referred to in Section 15 of the letter c is performed:

a. functional services;

b. centralized services;

c. integrated services; and

d. task force.

(2) functional services as referred to in paragraph (1) the letter of a public service provided by the service organizer in accordance with the task, function and authority.

(3) centralized services as referred to the paragraph (1) of the letter b that is a public service pattern provided by a service organizer based on the security of the other associated service organizers.

(4) The unified ministry as intended on verse (1) letter c is the public service pattern given at one place that includes various types of services that have a process link and are served through one door.

(5) The task force as referred to in paragraph (1) the d of the public service officer or in the form of the task force is placed on The service of the service provider and the location of the given service.

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BAB V