Taxi Business Service Management

Original Language Title: 出租汽车经营服务管理规定

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Taxi business service management

    (September 30, 2014 2014 of 16th, the Ministry of transport announced come into force on January 1, 2015) Chapter I General provisions

    First to regulate the taxi business service, safeguard the legitimate rights and interests of passengers, driver and taxi operators, promote the healthy development of taxi industry, according to relevant laws, administrative regulations and these provisions are formulated.

    Second engaged in taxi service, shall comply with this regulation.

    Third taxi is an integral part of urban traffic, should be compatible with the city's economic and social development, and coordinated development of public transit and other passenger services, meet people's individual needs.

    Taxis fourth article shall operate, being honest and trustworthy, fair competition, and quality service.

    Fifth State encourages taxi to implement large-scale, intensive management and company management.

Sixth Department of transportation is responsible for directing the national taxi management.

Local people's Governments at or above the county level transportation departments of people's Governments at the corresponding level, under the leadership of the taxi management is responsible for the Organization and leadership within their respective administrative areas.

    Road transport authorities above the county level (including taxi authority, hereinafter the same) is responsible for the implementation of the taxi management.

    Article seventh local people's Governments at or above the county level transportation departments shall, in accordance with economic and social development and people's travel needs, according to the taxi function, making taxis development plan and reported to the people's Governments at the same level for approval.

    Chapter II business license

Article eighth taxi operation, shall be established according to the corresponding business area district municipal or county road transport management body to apply and comply with the following conditions:

(A) that complies with the requirements of motor vehicle management and meet the following conditions of vehicles or provide guarantee for your vehicle's undertaking:

1. meet the requirements of national and local taxi specification;

2. taxi vehicles made right in accordance with article 13th.

(B) securing the required qualification documents of the driver;

(C) have a sound management system, safety management systems and quality of service protection;

    (D) have a fixed place of business and the car park.

Ninth article when applicants apply for the taxi business, the following documents shall be submitted:

(A) the taxi business application form (see annex 1);

(B) the heads of investors, proof of identity, credit, Attn proof of the identity and the power of Attorney;

(C) right to operate taxi vehicle certificate and intends to put vehicles undertaking (see annex 2), including the number, type and number of vehicles, seat level, technical level;

(Iv) employed or intended to employ the driver qualification certificate and its copy;

(E) taxi management system, safety management systems and quality of service security system text;

    (F) premises, parking spaces, on the use of certificates.

    Tenth District of municipal County Road transport authorities on taxi management application to be admissible, it should be made effective as of the date of acceptance in the 20th approval or disapproval of the decision.

11th District of municipal or county level transportation management agencies on administrative licensing decision of the application of taxi management, shall issue a book of taxi management decision on the administrative license (see annex 3), clear scope, business area, the number of vehicles and requirements, duration of taxi vehicles to operate, and the 10th within the road transport operators permit issued to the licensee.

    District municipal County transportation authority does not meet the requirements of the application made no decision on the administrative license shall be issued to the applicant, the decision of refusing to license book.

    12th road transport authorities above the county level shall be in accordance with local taxi development plan, considering the actual supply and demand situation of the market, taxi operational efficiency and other factors, decide taxi capacity scale, the rational allocation of taxi vehicles to operate.

13th configured service quality bidding countries encourage the adoption of taxi vehicles to operate.

    District municipal or county roads transport authority shall provide bidders with the operation, service quality or service quality commitments, vehicle equipment and security measures and other factors, selecting Configure taxi right to the vehicle, vehicles issued to the winning bidder the right to demonstrate, and signed a management agreement with the winning bidder.

Article 14th taxi right to the vehicle's operating agreement should include the following:

(A) the taxi, such as the number of vehicles to operate, the way we use the term;

(B) taxi operation and service standards;

(C) the taxi right to the vehicle modification, termination and renewal;

(D) performance guarantee;

(V) liability for breach;

(F) the dispute;

(G) other matters that it should be agreed by the parties.

    In the term agreement, absolutely necessary to change content of the agreement, the Parties shall consult together on the basis of the supplemental agreement was signed. Licensee shall, in accordance with section 15th of the taxi business licensing book and operating agreements, inputs conform to the prescribed number, seat number, type and grade and skill levels required for vehicles.

After the original licensing authorities to verify compliance with requirements for vehicles dispensed the road transport certificates.

    Input operation of taxi vehicles should installation meet technology standard of pricing device, and has driving records function of vehicles satellite positioning device, and emergency alarm device, according to requirements spray body color and identifies, set has in the English "taxi" words of Dome light and can displayed empty, and suspended operation, and electric called, operation State of logo, according to provides in vehicles striking location marked freight standard, and passengers notes, and operators name and service supervision phone.

    16th taxi right to the vehicle shall not exceed the period of time specified, specific terms by District municipal County Transportation Authority reported that the people's Governments at the corresponding level according to investment vehicles cars and scrap cycle and other factors. Article 17th taxi right to the vehicle is unable to continue to operate, and awarded the right to operate vehicle road transport authorities will give priority to recover. In the term vehicle to operate, needs change rights management bodies of vehicles, licensing procedures should be to the original licensing authorities for changes.

    Road transport management bodies in the vehicle right to change licensing procedures shall be in accordance with the provisions of article eighth, review new vehicles of business entities of the right conditions, prompt vehicle management risks associated with the term, and to sign an operating agreement, operate the remainder of the term for the right to operate the vehicle. 18th taxi operators in vehicles to operate within the time limit, it may not suspend or terminate the business. Change permission is needed or the suspension, termination, 30th in advance should be apply to the licensing authority, according to relevant procedures.

Taxi operator terminates its operation, should be associated with the road transport operators permit and the road transport certificates back to the original licensing authority.

Taxi operators to obtain a licence to operate without valid reason for more than 180 days do not put vehicles that meet the required operation or outage of more than 180 consecutive days after the operation, considered discontinued operations, the original permit withdrawal of the respective right of taxi vehicles.

    Taxi operators principal name of merger, Division or transformation management, licensing procedures should be to the original licensing authorities for changes. 19th taxi right to the vehicle after the expiration of taxi operators are planning to continue to engage in business, vehicles should be 60 days before the expiry of right, apply to the licensing authority.

Original licensing authority should be in accordance with the provisions of the taxi service quality assessment methods for operators of taxi service quality assessment grade, audit the taxi operator's reputation for quality of service results, and in accordance with the following provisions:

(A) the assessment grade in the term of operation for AA level and above shall be approved for their continued operation;

(B) assessing rank in term of operation, there is a level of, you should urge them to strengthen internal management, after passing the corrective action be allowed to continue to operate;

(C) the assessment grade b in the operating period level, or more than half of a-level, lane appropriate reduced vehicle management;

    (D) assessment levels in term of operation, more than half of b-class should withdraw the right, and right to reconfigure the vehicle in accordance with article 13th.

20th road transport authorities above the county level shall be in accordance with taxi development planning, diversity, diversity of booking a taxi service.

    Booking a taxi license, in accordance with the relevant provisions of this chapter, and in the administration of taxi operating licenses of decision, the road transport operators indicated in the license, of the road transport certificates, booking a taxi's exterior color and logo should be different.

    Chapter III operation services

21st taxi operators should provide safe, convenient, comfortable taxi service.

    Taxi operators are encouraged to use energy-saving vehicles and barrier-free vehicles that provide services for persons with disabilities.

22nd taxi cab operators shall comply with the following provisions:

(A) in the licensing business engaged in business activities in the region, beyond the regional licensing, origin and end should be licensed within its area of operation;

(B) to ensure that commercial vehicles with good performance;

(C) in accordance with the relevant national standards business services;

(Iv) to protect the legitimate rights and interests of employed staff according to law instead of signing labor contract or contracts;

(E) strengthen management and training and education of employees;

    (Vi) shall not taxi to the register without qualification of personnel operations.

Article 23rd taxi operations, vehicle appearance, style and facilities shall meet the following requirements:

(A) the body look good, its interior clean, sanitary, no smell;

(B) the doors function properly, window glass sealing good, no shelter, raising and lowering functions effectively;

(C) the seat firmly without collapsing, the front seats can be moved back and forth, adjustable backrest inclination, seat belts and lock complete and valid;

(D) seat covers, headrest, pad is complete;

    (E) the meter, Dome light, operations signs, service supervision card (card), automotive information technology equipment in good working condition.
Article 24th taxicab driver shall, in accordance with the taxi service standards to provide services, and to comply with the following requirements:

(A) routine inspection before operating and keep facilities and equipment in good condition, clean vehicle appearance, prepare invoices, well stocked up with change;

(B) wear clean, language, civilization, the initiative to greet, reminding passengers to fasten seat belts;

(C) according to passenger preference dollies in the window and the use of air conditioning, audio, video and other services and equipment;

(D) the passengers carry luggage, help passengers to take baggage;

(E) the initiative to assist the elderly, the young, sick, disabled, pregnant passengers;

(Vi) you may not smoke in the car, avoid eating smelly foods;

(VII) road transport certificates, qualification of onboard, and placed, paste the relevant documents and signs as required;

(H) the destination choice and reasonable route specified by passengers, not refusing hire, bargaining power, rejection, intentional detour on the way;

(IX) in airports, train stations, bus stations, ports, public transport hubs such as passenger flow distribution queue of passengers should be civilization, obey the schedule, shall not violate the provisions in the non-designated area showmanship;

(J) agrees not to carry other passengers without passengers;

(11) use the meter according to stipulations, do the fees and take the initiative to issue a valid fare instruments;

    (12) compliance with the road traffic safety law, civilization and comity journey.

25th taxi drivers experience the following special cases should be handled in the following ways:

(A) the passenger is not satisfied with the service, listen to criticism; (B) passengers were found lost property, managed to return in time to its owner.

Unable to find the owner, and promptly turned over to the taxi company or the relevant authorities for the privately retained;

    (C) the found remnants of passengers suspected dangerous items, the police immediately.

26th taxi passengers shall comply with the following requirements:

(A) shall not carry inflammable, explosive, toxic and other items of endangering public safety;

(B) the effects may not bring pets and health items in the car;

(C) not to have drivers violating road traffic safety and regulatory requirements;

(D) not to have spilled out of his car, may destroy the in-vehicle equipment;

(E) drunk or mentally-ill patients travel there should be accompanied (care) staff;

(F) comply with on-call service, in accordance with the agreed time and place for travel;

    (VII) paying their fares in accordance with regulations.

    27th request to remote, remote areas or demand pulled out of the city at night, drivers may require the passenger to accompany to the nearest relevant departments of validation registration procedures; the passenger fails to cooperate, drivers have the right to refuse to provide services.

Article 28th of taxi operation in the following circumstances, passengers have the right to refuse to pay the fee:

(A) the driver does not use the meter in accordance with regulations, or the meter fails to continue to operate;

(B) the driver is not in accordance with the provisions of the corresponding fare ticket issued to passengers;

(C) the pilot process for road traffic safety violations, passengers cannot be delivered in a timely manner;

    (D) the driver refused to accept credit card payment.

Article 29th taxi-call service shall comply with the following requirements:

(A) the passenger requests for reservation through telecommunications, Internet and other means, according to fix a time and place to provide a taxi service;

(B) taxi calling services platform should provide 24-hour service;

(C) telephone service receiving passengers to make an appointment, should be deployed in a timely manner according to passenger demand taxi; (D) taxi drivers accept the calling task, shall, in accordance with the agreed time their arrival at the agreed place.

While waiting on the passenger did not according to Convention, the driver should contact with passengers or on-call service;

    (E) after the passengers, the driver should send passengers to confirm information to telephone service.

    Article 30th reservation taxi drivers only by appointment provides operational services, in the place and hospitality, not parade the showmanship.

31st taxi operators should consciously accept supervision by society, published services monitor phone calls, specify the departments or personnel to receive complaints.

    Taxi operators on duty 24 hours service complaints system should be established, after passenger complaints received, should be accepted in a timely manner and disposed of in the 10th, and to inform passengers of the processing results.

    Fourth chapter operations security

Article 32nd district of the municipal or county level transportation departments of people's Governments at the corresponding level, under the leadership of in conjunction with the departments concerned reasonable planning, building a taxi service, car parking, stop and clear identification.

    Taxi service taxi drivers of the district shall provide to the service area to provide food and beverage services.

33rd district of city-level or transport authorities should cooperate with the relevant departments at the county level, in accordance with relevant regulations, and consider taxi industry positioning, operating costs reasonable rate making standards, level of economic development and other factors, and timely adjustments.

    District municipal County Transportation Authority shall cooperate with the relevant departments to determine reasonable taxi-call service charges, and incorporated into the special fees for taxis.

    34th taxi operators should establish and implement safety management systems, according to law, strengthen management, in discharging their management responsibilities, enhance the level of service.

35th taxi operators should be in accordance with the provisions of relevant laws and regulations to protect the legitimate rights and interests of the pilot, regulate labor contracts or business contracts with the driver.

    Taxi operators should be through the establishment of replacement driver team, driver's rest day relief management contract fees or any other means to protect taxi drivers the right to rest.

36th taxi operators should rationally determine the contracting, administrative costs, not to shift the driver of investment and business risk.

    Taxi cab operators shall regulate the internal charge, and reasonable charges, exposed to the driver fees, fees, and paying bills.

    37th taxi cab operators shall establish vehicle technical management system, in accordance with the standards of vehicle maintenance regular maintenance of vehicles. Taxi cab operator shall, in accordance with article 38th of the taxi driver qualification regulations, training for practitioners such as driver education and supervision and management, providing services in accordance with the specifications.

    Drivers who subcontract management wrongdoing, should be corrected in serious cases, terminate the contract as agreed.

    39th taxi operators should include reporting procedures, emergency, emergency vehicles and disposal measures of public emergency plan.

    40th taxi operators above the county level shall be in accordance with the road transport authority requirements, timely completion of the rescue operation and disaster relief command transport tasks.

41st local development taxi-call service should be based on the actual situation and adopt various way taxi-call service platform to promote human telephone calling, mobile phone software called, network about taxi-call service, establish and improve telephone services management system.

    Taxi operators should be based on actual construction or access taxi-call service platform to provide taxi-call service.

    Supervision and administration of the fifth chapter

    42nd local people's Governments above the county level transportation departments and districts of city or road transport authority at the county level shall strengthen the supervision and inspection of the taxi business, in conjunction with the departments concerned to correct, stop the illegal taxi operation and other violations, maintaining the order of taxi market.

    Article 43rd road transport authorities above the county level shall perform operating agreement for taxi operators conducting supervision and inspection, and in accordance with the provisions of the taxi operators and the drivers for service quality assessment.

    44th taxi operation no longer, district municipal or road transport authority at the county level shall organize on taxis equipped with operations signs and special equipment for recycling and disposal.

45th district of municipal or county road transport management should establish a reporting system, public telephone, mailing address or email address, accepts complaints from passengers, drivers and operators and social supervision.

    Municipal district or county-level administration of road transportation agencies to accept the complaint, should be concluded on 10th; complex, should be concluded in the 30th.

    46th district of the municipal or county level transportation departments to fulfill Government-directed transport task outstanding, service management, brand building, civilization achievements have greatly, heal, heroic deeds, such as taxi operators and drivers, recognition and rewards.

    The sixth chapter legal liability 47th in violation of this provision, any of the following acts, by the road transport authorities above the county level shall be ordered to correct, and a fine of 5000 Yuan more than 20000 RMB fine.

Constitute a crime, criminal responsibility shall be investigated in accordance with law:

(A) without a taxi license, engaged in taxi business activities without authorization;

(B) the origin and are not included in the license business engaged in taxi business activities in the area;

(C) without using road transport certificates of vehicles engaged in taxi business activities without authorization;

    (D) use fail, forged, altered, is valid road transport certificates by cancellation of vehicle engaged in the taxi business. 48th taxi operators in violation of the provisions of article, any of the following acts, by the road transport authorities above the county level shall be ordered to correct, and a fine of 10000 Yuan more than 20000 RMB fine.

Constitute a crime, criminal responsibility shall be investigated in accordance with law:

(A) suspend or withdraw all or part of the taxi business without authorization;

(B) rental or unauthorized transfer of taxi vehicle management;

(C) the taxi driver to subcontract operation is not corrected in a timely manner;

(D) in accordance with the provisions to ensure vehicle technology is in good condition;

(E) is not exposed to the taxi driver fees, fees;

(F) in accordance with the provisions related to device configuration taxi;

    (G) the complaint does not comply with the requirements to establish and implement a reporting system.

49th taxi drivers in violation of the provisions of article, any of the following circumstances, the road transport authorities above the county level shall order rectification, with a warning or fined a maximum of 50 Yuan and 200 Yuan:

(A) refusing hire, bargain, dumped or deliberately detour on the way;
(B) without the consent of passengers carrying other passengers;

(C) do not use the meter in accordance with regulations, illegal fees;

(D) in accordance with the provisions of the corresponding fare ticket issued by;

(E) does not comply with the requirements to carry the road transport certificates, certificates of qualification;

(F) in accordance with the provisions of taxi-related equipment;

(VII) take taxi calling task did not implement the agreement;

    (VIII) do not use civilized language in accordance with regulations, vehicle appearance appearance does not meet the requirements of the car.

50th taxi drivers in violation of the provisions of article, any of the following circumstances, the road transport authorities above the county level shall order rectification, and a fine of 500 Yuan more than 2000 Yuan the following fines:

(A) in airports, train stations, bus stations, ports, public traffic passenger flow distribution are not subject to scheduling without showmanship;

(B) the transfer, sale or resale, counterfeit taxi-related instruments;

    (C) driving booking taxis cruising the showmanship.

51st road transport authority staff in violation of the provisions of, any of the following circumstances, in accordance with the relevant provisions of administrative sanctions constitutes a crime, criminal responsibility shall be investigated in accordance with law:

(A) not complying with the provisions of the conditions, procedures and time limit for the implementation of administrative licensing;

(B) participation in or disguised in the taxi business;

(C) found the violations do not promptly investigated;

(D) ask for and accept other people's property, or seeking other interests;

    (E) other illegal activities.

    52nd in local regulations, government regulations on taxi management violations need to bear the legal liability and the provisions of these regulations, those provisions.

    The seventh chapter by-laws

53rd in these provisions, the following terms mean:

(A) "taxi service" refers to parade the showmanship in the streets, spraying, install taxi logo, to seven seats and passenger vehicles and driving services to provide travel services to passengers, and in accordance with the wishes of passengers, according to the mileage and time billing business activities;

(B) "book taxi service" refers to seven seats and passenger cars through the appointment contract passenger and passenger preference, provides driving services, according to mileage, time, or by charging for business activities;

(C) the "taxi-call service" means the passenger requests for appointment by way of telecommunications, networks, and other, in accordance with the agreed time and place provided taxi operation services;

(D) "refuse", refers to the car over the road condition for rent, taxi drivers that after passengers go, refuse to offer the service behavior; commitment to provide telephone services or taxi driver is not behavior;

(E) "detour", refers to the rational route taxi drivers is not behavior;

(F) "bargaining power", is determined in consultation with the passenger fare of taxi drivers;

    (G) "dump" as it refers to the operation way, taxi driver without any justified reason, without disrupting passenger services act.

    54th these provisions come into force on January 1, 2015.

    Annex

    Annex 1: taxi business applications (images, text)

    Annex 2: proposed investment vehicles undertaking (picture, text) Annex 3: taxi business licensing book (picture, text)

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