Lhasa Tourism Management

Original Language Title: 拉萨市旅游管理办法

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Lhasa tourism management

    (August 21, 2013, Lhasa city people's Government of the 12th Executive meeting September 4, 2013, Lhasa city people's Government orders the 47th release come into force November 1, 2013) directory

    Chapter I General provisions

    Chapter II exploitation and protection of tourism

    Chapter III-tourism management

    Fourth chapter travel safety

    The fifth chapter legal liability

    The sixth chapter supplementary articles

    Chapter I General provisions

    Article, tourism management, in order to strengthen and regulate the tourism market order, and guarantee the legitimate rights and interests of consumers, operators and tourism practitioners of tourism, protection of national resources, and promote the development of tourism industry in the city, according to the national and Tibet Autonomous Region, the relevant laws and regulations, combined with the city's actual, these measures are formulated.

    Second development of tourism industry in the administrative area of the city development planning, protection and development of tourism resources, tourism management, construction of tourist facilities, tourism management, tourism activities shall abide by these measures.

    Article develop tourism in this municipality shall follow the tourist resources protection, development and utilization of combined social, economic and ecological benefits of the principle of unity, highlighting national and local characteristics.

    Fourth city, County (district), the leadership of the people's Governments shall strengthen the tourism, tourism industry in national economic and social development planning, increase investment, establish comprehensive coordinating mechanism of tourism industry, promote the coordinated development of tourism and related industries.

    Fifth of municipal tourism administrative departments in charge of the city's tourism administration, overall planning, comprehensive coordination and supervision of the development of the tourism industry in the city.

    The County (district) tourism administrative departments are responsible for the daily management of tourism in the administrative area, and authorized by the relevant business.

    Development and reform, public security, industry and commerce, health, transport, taxation and other administrative departments shall, in accordance with their respective responsibilities, legal regulatory and related tourism services.

    The sixth article of the municipal people's Governments at all levels and relevant departments should have made outstanding contributions to the development of the tourism industry and individuals that recognize and reward.

    Chapter II exploitation and protection of tourism

    The seventh article of the city development of tourism resources, shall follow the development of unified planning, rational, rigorous protection, the principle of sustainable development.

    Eighth municipal tourism administrative departments concerned organized special plan for the development of City tourism industry, approved by the municipal organization.

    The County (district) people's Government according to the special plan for the development of City tourism industry, tourism development planning of the respective administrative regions, after review by the municipal tourism administration authorities, report to the municipal people's Government for approval.

    Nineth municipal people's Government and tourism resource enrichment County (district) people's Governments shall, according to the tourism development, establishment of a special fund for tourism development, included in the annual budget, and is steadily increasing.

    Tourism departments earmarked special funds for the development by the tourism administration, finance, auditing Department responsible for auditing supervision.

    The tenth article of the municipal people's Governments at various levels shall strengthen cooperation with neighboring areas and tourist cities, to exchange information, tourist share and complement to form tourism cooperation.

    City, County (district) people's Governments should increase investment in tourism training, broaden the channels of training, improving the quality of tourism employees.

    The 11th article of the Government to the city's tourism promotion lead, industry organizations, Enterprise participation and co-financing from Governments and enterprises. Municipal integrated and led the city's tourism promotion.

    Municipal Tourism administrative departments responsible for medium-and long-term market development strategy and the annual tourism promotion plan, and their implementation.

    Requirements for the Government's tourism promotion expenditures from the Special Fund for tourism development, tourism administrative departments should do a government tourism promotion money allocation, use and supervision.

    12th city, County (district) Government incentives such as micro-credit, the loan should be taken to encourage farmers and herdsmen in a variety of forms of participation in the tourism industry, tourism projects support farmers development with local characteristics, develop the rural tourism industry.

    13th city, County (district) tourism administrative departments should strengthen the construction of tourist information, establish and improve the tourism information network, improve the service functions.

    City, County (district) tourism administrative departments should be urging tour operators to carry out standardization services and guidance, and to the public to meet national standards, industry standards and local standards and obtain the appropriate quality of service rating list of tour operators.

    City, County (district) tourism administrative departments shall, jointly with relevant departments, survey and evaluation of the tourism resources, tourism resources, guide the construction of resource conservation and development of key tourism regions.

    Road traffic infrastructure construction in the 14th article of the city shall arrange scenic (dot) traffic, parking lots, traffic signs, tourist areas (points) signs tourist services facilities construction. 15th tourism resources development can take the form of contracting, leasing, moderate separation of ownership and management, promote the development and use of tourist resources.

    Otherwise provided for by laws and regulations, from its provisions.

    Tourism resources right of management units and individuals shall be in accordance with the approved tourism development planning, development and construction of tourist services and facilities, in accordance with the environmental impact assessment.

    Chapter III-tourism management

    16th tour operators in the city engaged in the travel agencies, hotels, tourist attractions (points), tourism, shopping, tourism, performing arts venues, tourism enterprises, tourist transportation companies, travel agencies and other while registering at the municipal industrial and commercial administration departments for industry and commerce, the municipal administration for industry and Commerce departments should seek the views of municipal tourism administrative departments.

    These tour operators, shall from the date of business license in the 30th, to register with the municipal tourism administrative departments of the record.

    Tour guide services in the city and obtained state guide license Guide, his travel agency, tourism enterprises should be made within 30th state guide license, to register with the municipal tourism administrative departments of the record. Tourist attractions in this city (dot) implemented a full-time tour guide system. Staff dedicated to explain applications and examinations by the municipal tourism administrative departments, after passing it to the Lhasa tourism (dot) certificate of full-time tour.

    Without the Lhasa tourism (dot) certificate of full-time tour, the city's tourist attractions (dot) management unit shall not assign its scenic (dot) within the guided tour service.

    17th tour operators and their employees shall not be any of the following acts:

    (A) reduce bad service attitude, threats, verbal abuse, assault tourists;

    (B) forcibly stranded tourist groups, or unlawfully terminating travel;

    (C) impersonate other tour operators registered trademarks, brands, quality certification mark, or the name of the unauthorized use of other tour operators;

    (D) sales of tourism products at below cost prices;

    (E) higher than the nominal sales area (points), tickets, travel (boat) tickets or hotel rooms above the contract price;

    (F) manufacturing and selling fake and shoddy tourist products;

    (G) publicity release false information, scope of services, contents, standards, and other false information;

    (VIII) other behaviors prohibited by laws and regulations.

    18th tour operators now face when engaged in tourism business, you should use the standard settlement voucher and business.

    19th an application for establishing a travel agent shall be in accordance with the relevant provisions of the State Council, the travel agents Ordinance.

    Travel agencies to set up branches in this city, shall, to the municipal tourism administrative departments of the relevant formalities.

    20th travel agencies shall, in accordance with relevant regulations of the State, autonomous region and the city, and their branches and service outlets (Sales Department, Sales Department), outreach workers, tour guides, tour personnel enter into an employment contract, apply for social security to pay labor remuneration of not less than the minimum wage in the city.

    Tour management services shall conclude a labor contract and owning guides, related to social security, to pay labor remuneration of not less than the minimum wage in the city.

    Travel agents tour management services agency to hire tour guides should be signed a contract with tour guides employed by, and to pay reasonable remuneration.

    21st travel agencies activities shall comply with the following requirements:

    (A) shall not be contracted through the internal organization, affiliation, signing of goal responsibility in, inter alia, recruit, organize, host group activities;

    (B) the use of vehicles for transportation of tourists with the tour vehicle operator's certificate;

    (C) when the contract is signed with the tourists travel, voluntary purchase of should prompt tourists travel accident insurance;

    (D) comply with the travel agents Ordinance, the Tibet Autonomous Region, tourism and other related provisions of the Ordinance.

    22nd of municipal tourism administrative departments should establish and improve the City tourism service quality appraisal system and tourist information release system, travel management information to the community on a regular basis and credit records.

    23rd article refers shall obtain the evaluation of tourist hotels, the City star hotel (hotel) and access to Hotel ratings.

    Without a rating star hotel (hotel) and not rated guesthouse banned star, grade mark or appellation, may not receive tourist groups.

    24th tourist hotel operators and their employees shall not have the following behavior:

    (A) the cancellation of the contract without authorization, gouging, profiteering;

    (B) unlawfully terminating travel services;

    (C) illegal charging extra fees to tourists.

    25th tourism (dot) management units and their employees shall, in accordance with, the relevant provisions of the State tourism service facilities, safety facilities and their identification, and shall not be any of the following acts:

    (A) is not in tourist areas (points) prominently publicized admission price;

    (B) Tourism tourism service facilities such as toilets, car parking additional cost;

    (C) is not in accordance with the relevant provisions on active-duty military personnel, persons with disabilities, seniors, full-time students to specific objects, such as relief for tickets;

    (D) the State banned the sale of the goods for sale;

    (E) forced to sell goods to tourists, blackmailing tourists.

    The 26th tour guides should be in accordance with regulations of the tour guides management and the tour guides management implementation measures in the tourism reception service.

    27th tour transportation and tourism the driver of a vehicle shall, in accordance with national, state the relevant prescribed fees, improve service quality, and enhanced security management.

    Tourist vehicle drivers shall use any of the following acts:

    (A) without permission to attract tourists, tourism team receptions;

    (B) bad service attitude, threats, verbal abuse, assault tourists;

    (C) breach of contract, alter travel routes, reduce or increase the tourism project, to charge extra for tourists.

    28th tour shopping and tourist venues in accordance with State, autonomous region of the requirements to provide qualified products and quality services, and shall not be any of the following acts:

    (A) the State banned the sale of the goods for sale;

    (B) the price gouging and shoddy, sales of fake and shoddy goods;

    (C) conspire with guided tours, tourist transport vehicle, trick tourists into buying high prices and inferior products;

    (D) the uniform price tags in this city is not used and is not clearly marked.

    29th article in this city engaged in tourism business of travel agency, and tourism hotel, and tourism scenic (points), and tourism shopping places, and tourism performing arts places, and tourism products business enterprise, and tourism transport enterprise, and tourism intermediary enterprise, through opened Internet website for tourists provides tour, and travel, and accommodation, and traffic, and catering, tourism service of, should in website established Hou 15 a days within to City tourism administrative competent sector registration record.

    30th article of the City set up a tourism industry association, organize tourism market development, promotion, communication, industry training, improve self-discipline, standardize competition, maintaining the lawful rights and interests of the Association members.

    Fourth chapter travel safety 31st city, County (district) people's Government is responsible for tourist safety. City tourism administrative competent sector should organization developed this city tourism industry about security aspects of regulations, organization has industry features of security publicity education work, in duties permission range within urged, and check tourism industry focus units implementation about tourism industry security management system and security prevention measures, organization developed tourism security emergency plans, established tourism burst event should degrees Zheng business, elimination accident hidden, law investigation violation tourism security provides of behavior; on related security accident timely processing, and timely report,

    And shall bear corresponding responsibility.

    City, County (district) people's Government departments concerned in accordance with the laws and regulations to perform safety supervisory duties.

    The 32nd tour operators shall establish a safety management system, setting up internal security management institution or specialized personnel, equipped with the necessary safety equipment and facilities, protect the personal and property safety of tourists.

    Travel safety accident occurs, the tour operator shall promptly take measures and tourism, public security and other relevant administrative departments and the County (district) people's Government report.

    Article 33rd operations involving personal safety of special tourism projects and passenger ropeways, large pleasure project, its equipment and facilities shall comply with the relevant national, State safety standards, and regular testing.

    Tour operator maintenance and maintenance of equipment and facilities should be strengthened to ensure its safe operation, there are safety risks, should be immediately removed.

    Article 34th travel organization tourism should ensure the services provided meet tourists ' personal and property safety requirements may endanger the personal and property safety of tourists, should make a true statement and explicit warnings to tourists and to take measures to prevent harm from occurring.

    Tour guide in the process of guiding tourists, could endanger the personal and property safety of tourists, make a true statement and clear warning to tourists, and in accordance with the request of travel agencies to take measures to prevent harm from occurring.

    35th tour scenic spot (dot) should be based on reception needs, geographical boundaries flag is set and the tour guide sign and so on; for certain risk areas or projects shall set up distinct hint or warning signs and take the necessary protective equipment.

    36th tourism scenic spot (dot) should be based on safety, environmental protection, cultural heritage protection, and quality of service requirements, determine the carrying capacity of tourist reception, the implementation of tourist flow control.

    Tourist attractions (points) at or near the tourist flow control standards, tourism (dot) channel managers should be carried out promptly and take measures such as time to enter or to restrict access to. 37th tourists should be conscientiously comply with the relevant safety requirements, enhance awareness of self protection.

    Promote tourists to participate in personal accident insurance.

    38th city, County (district) people's Governments shall strengthen leadership, integration of resources, establishing complaint and safety accidents of tour inspection of law enforcement, emergency response system, offices are located in city, County (district) tourism administrative departments.

    The fifth chapter legal liability

    39th tour operators disobey the 16th article, third paragraph, article article 19th, 29th, not to familiar with relevant formalities of registration the competent administrative Department for tourism, the tourism administrative departments of correction confiscated, fined not more than 5000 Yuan and more than 20000 in serious cases, to order the rectification.

    Tourist attractions (dot) management unit violates the 16th paragraph fourth of these measures, by tourism administrative departments shall be ordered to correct serious cases, between 10000 and 3000 Yuan Yuan fine.

    40th article violates article 17th of this approach (a), (b) the provision, by the tourism administrative departments shall be ordered to correct serious, tour operators between 20000 and 5000 Yuan Yuan fine for tourism in China between 2000 and 500 Yuan Yuan fine.

    Contrary to article 17th of this approach in part (c), (d), (e) provide, by tourism administrative departments of correction confiscated in serious cases, to tour operator with more than 5000 Yuan 20000 Yuan fine, tourism workers between 2000 and 500 Yuan Yuan fine.

    Disobey the 17th paragraph (vi), (VII) the provision, by the Administrative Department for industry and commerce shall be subject to punishment.

    41st in violation of the provisions of article 20th, penalty shall be imposed by the human resources and Social Security Department.

    42nd article violates article 21st of this approach (a), (b), (c) the provision, by the tourism administrative departments shall be ordered to correct serious cases, to travel between 5000 and 1000 Yuan Yuan fine.

    Article 43rd disobey article 23rd, illegal use of Star, grade mark or appellation, by tourism administrative departments of correction and fined a maximum of between 50000 and 10000 Yuan; illegal Hospitality Group, the tourism administrative departments of correction, confiscation of illegal income, and between 10000 and 3000 Yuan Yuan fine.

    44th in violation of provisions of article 24th of this approach, the tourism administrative departments shall be ordered to correct serious cases, operators at the hotel between 1OOOO and 3000 Yuan Yuan fine.

    45th article violates article 25th of this approach (a), (b), (c) the provision, by the tourism administrative departments shall be ordered to correct serious, scenic (dot) management units between 10000 and 3000 Yuan Yuan fine.

    Disobey the 25th paragraph (d), (e) the provision, by the Administrative Department for industry and commerce shall be subject to punishment.

    46th article violates article 27th of this approach (a), (b), (c) the provision, by the tourism administrative departments shall be ordered to correct serious for tourist transportation between 10000 and 3000 Yuan Yuan fine.

    47th article violates article 28th of this approach (a), (b) the provision, by the Administrative Department for industry and commerce shall be subject to punishment.

    Violation of article 28th of this approach (c) provides, the tourism administrative departments of correction, confiscation of illegal income; the circumstances are serious, tourist shopping, tourism, performing arts venues between 20000 and 5000 Yuan Yuan fine.

    Violation of article 28th of this approach (d) the provision, by the price departments shall be subject to punishment.

    48th major complaints and serious safety accidents of tour operators, the tourism administrative departments shall be ordered to correct serious, tour operators between 20000 and 5000 Yuan Yuan fine.

    49th other acts in violation of these rules, laws and regulations, and have the appropriate disposition, penalty, from its provisions.

    Violation of these measures against their personal rights and property rights of the State, a collective or a traveler, units or individuals shall bear civil liability.

    Constitute a violation of the People's Republic of China Law on administrative penalties for public security, from its provisions constitute a crime, criminal responsibility shall be investigated according to law.

    The sixth chapter supplementary articles

    50th article tourism in these measures refers to use of tourist resources and facilities, agent for immigration and visa procedures for tourists, soliciting and receiving tourists, tourist transportation, excursions, accommodations, dining, shopping, cultural and entertainment activities of paid services.

    Tourism resources in these measures refers to exploitation for tourism development, with economic, social and environmental benefits of natural resources, history, culture and other social resources. The 51st tour operators in these measures refers to travel agencies, accommodation, tourism, catering, tourist attractions (points), online travel, travel, travel, travel and other operating units and human activities.

    Call consumers, means any contract item involved in tourism activities of tourism activities and to accept paid services to individuals and units.

    52nd tour operators mentioned in these measures refers to establish labour relations with tour operators, providing tourists with tourism service providers. 53rd tourism products in these measures are tour operators through the development and utilization of tourist resources available to tourists and tourist attraction in combination with the service.

    Destinations to provide services needed by a tourism activity combined. 54th these measures come into force November 1, 2013.