(Adopted by the Ministerial Conference of the Shanghai People's Government of 16 March 2009, No. 10 of the Decree No. 10 of 20 March 2009, published as of 1 May 2009)

Chapter I General

Article 1

In order to regulate the operation of hotels, guarantee the legitimate rights and interests of passengers and hotel operators, promote the orderly development of the hotel industry, and to develop this approach in line with the provisions of the Shanghai City Tourism Regulations and other relevant laws, regulations.

Article 2

The operation of hotels in the city's administration and their industrial management apply.

Article 3 (Definition)

The hotels referred to in this approach refer to the use of specialized accommodation facilities, mainly on a day-to-day basis, for the provision of accommodation services.

Article IV (Management)

The city's tourism administration is the authority of the hotel industry in this city and is responsible for the organization of the scheme.

In accordance with the responsibilities set out in the regional (zone) tourism administration, the management of hotels in the current administration area is governed by the guidance of municipal tourism management.

The public safety, business, development reform, quality technicians, the planning of land resources, commerce, health, environmental protection, and material prices are implemented in collaboration with their respective responsibilities.

Chapter II Industrial development

Article 5

The urban tourism management should prepare the relevant planning for the development of the hotel industry, in line with the planning for economic and social development of the city's nationals and the overall urban planning, in conjunction with the needs for tourism development.

The relevant planning for the development of the hotel industry should be included in tourism development planning and corresponding urban planning, in accordance with the laws, regulations and regulations.

Article 6 (Information systems)

The city tourism administration should establish a hotel industry management information system that will bring together hotel accommodation requirements and related management information.

The hotels should send information on the size, rental rates, rental rates, and housing fees to the city's tourist management; the sector (zone) tourism management should provide a summary of information, disaggregated by reference to the hotel industry management information system.

Article 7 (Information services)

Urban tourism management should publish information such as rental rates for all regions of the city, types of hotels, average housing costs, through media such as newspapers, radio, television and the Internet.

Multimedia tourism information services facilities established by municipal tourism authorities in public places should provide information such as hotel distribution, accommodation counselling.

Article 8 (Development report)

Municipal tourism management should regularly summarize, analyse developments and future trends in the hotel industry in the city, prepare a report on the development of the hotel industry and publish it in accordance with the relevant provisions of public information.

Article 9

The city has a quality assessment system for hotel services.

The quality of hotel services is rated into a slogan and hotel standardization assessment.

hotels in line with the assessment conditions of the hotels at the hotels can apply for sporadic ratings in accordance with national regulations and standards.

Other hotels other than the preceding paragraph may apply to the relevant industry associations for standardized evaluation of hotels in accordance with the relevant provisions and standards of the city.

Article 10

The hotel-related industry associations should play a role in the self-regulation and industrial services of the hotel industry in accordance with laws, regulations and regulations, and undertake the following activities:

(i) Develop and promote the application of the corresponding industrial service regulation based on different types of hotels;

(ii) To oversee the operation of the member units in accordance with the law and to the detriment of the legitimate rights and interests of the passengers, resulting in the collective image of the industry, and to take appropriate disciplinary measures in accordance with the statute of the Association.

Urban tourism management should support the activities provided by the relevant industry associations and provide guidance.

Chapter III Operational norms

Article 11 (A hotel establishment)

The establishment of hotels should result in the acquisition of relevant licences such as security, health, fire and environmental protection, in accordance with the relevant provisions of the State and the city.

Business matters such as catering, recreation should be approved by the relevant authorities in accordance with the law.

Article 12

In this city, a hotel locked operation should be launched, within 30 days of the locking operation, to the city's tourism administration.

The following materials should be submitted at the time of the submission:

(i) Enactment of licenses and related licences to business enterprises;

(ii) Reprint the hotel's business licence and the related licence;

(iii) Agreements or constitutions that lock the operation;

(iv) Relevant service norms that lock the operation.

Changes in the first paragraph should be reported to the municipal tourism management authorities within 30 days of the date of the change.

The hotel locked in this article means that more than two hotels use a uniform marking to operate at hotels in the form of direct battalions, concessions, trustee management or marketing alliances.

Article 13

The hotel accepts the accommodation schedule and shall proceed with the record and inform the passengers on matters such as the type of passenger premises, housing fees, and the time of the reservation.

The hotel shall retain the passenger premises in accordance with the approved advance. Because of the responsibility of hotels, the hotel should assume the responsibility for default under the law; the passengers require the hotel to continue to perform, the hotel should arrange the hotel to enter the hotels with the same or higher service quality levels in the vicinity and assume additional costs.

Article 14.

The hotel entrusts with the travel agency, the accommodation reserve service agency for the processing of the accommodation schedule, and shall enter into the commissioning contract with the travel agency, the accommodation reserve service provider.

The travel agency, the accommodation reserve service agency should provide the passengers with real and reliable hotel information at the time the accommodation is scheduled.

Article 15

The hotel was charged with accommodation payments to passengers, and the number of tickets should be agreed with the passengers at the time of the accommodation reservation or the registration of the residence, and the voucher for the payment of the deposit.

The hotels shall return the balance to the passengers at the time of the settlement.

Article 16

The hotel should set the mark at a sobering location, such as the residential registry, and the method of settlement of the type of express passenger housing, housing and accommodation time.

The hotels should provide other fees and express service projects and fees standards.

Article 17

The hotel and the passengers agree on the accommodation time-saving methodology and the accommodation time is settled in accordance with the agreed methodology. The hotel shall make a written record of the agreed settlement method and be confirmed by the passengers when the passengers are granted or registered.

The hotel and the passengers did not agree on the settlement method for accommodation time, and the accommodation time was settled in accordance with a clear method of striking location such as the hotel's entry registry. The hotel shall communicate the settlement method to the passengers at the time of their accommodation or registration.

A short stay was still required after the passenger's accounts, and the hotel should provide luxury services for passengers.

Article 18

The hotels should develop service regulations containing the items and quality requirements that are serviced, and be backed to the local (zone) tourism management.

The hotel shall be subject to a sobering service regulation, such as the residence registry, or a copy of the record shall be made available to the passengers.

Article 19

The hotel should organize practitioners to participate in operational training and pre-service training and be equipped with training records.

The training of practitioners in hotel organizations allows for the extraction of vocational training funds in accordance with the relevant provisions of the State and the city to include costs.

Article 20

The hotel should conduct regular inspections, maintenance and updating of facilities equipment in passenger and public areas and guarantee the integrity and application of the clean, quiet and passenger housing supplies for passenger arrivals.

The hotel facilities, the damage to passenger housing supplies, which affect the normal accommodation of passengers, should be repaired or replaced immediately, and the maintenance or replacement would continue to affect the normal accommodation and should be replaced at the request of the passengers.

Article 21 (Security management system)

The hotel should develop a security management system to secure passenger accommodation.

The hotels should set the relevant brands at awakening location, such as the residential registry, to inform the passengers of their active presentation of valid documents for registration.

The hotels should place security signals in the public region, guest houses, and establish safety maps such as evacuation, fire warning. The hotel facility equipment, passenger housing supplies should be equipped with the corresponding security use statement.

Article 2 (Asset management)

The hotels should prepare emergency preparedness cases for emergencies, which are presented to the sectors such as the tourism management of the host area.

The hotel should conduct preventive monitoring of sudden events, organize a functioning and deal with sudden incidents in a timely manner.

In emergencies that may endanger the safety of passengers, the hotel should disperse passengers in a timely manner, assist the sick passengers in medical treatment and report to the relevant authorities on the causes of accidents and the treatment of the situation.

Article 23

The hotel should establish a system of custody of valuable items, with the corresponding maintenance equipment and arrange for the management of specialized personnel.

When passengers are registered in their homes, the hotel should inform the passengers that they can be entrusted with their custody during the accommodation. The hotel accepts that the passengers are entrusted with the custody of the goods and shall be held in custody and be sent to the passengers.

During the custody of precious goods, without the consent of the passengers, the hotel shall not inspect, use or permit the other person to inspect, use the items in which it is held, except otherwise provided by the law.

Article 24

The hotel establishment of mobile car parks for passengers should establish a corresponding security protection and order maintenance system.

In order to provide operational parking services, the hotel should process, in accordance with the provisions of this city relating to the management of public parks, comply with the relevant fee standards and make a minimum mark price.

To provide motor vehicle maintenance services to passengers, the hotel should establish a corresponding system of custody, the custody of the proceedings, the voucher of the passengers and perform custody obligations.

Article 25 (Responsibility insurance)

The city encourages hotels to maintain public responsibility insurance.

The hotel insured the public responsibility insurance and compensated for the personal, property damage caused by hotel responsibility.

Article 26

The hotel will lease part of the operation to another person and shall identify the relevant licensees and business licences of the lessee and enter into contracts with the tenants to agree on matters such as content, maintenance of the business order.

The hotel shall be authorized to operate under the law of the lessee, to discover that the lessee has committed an offence and should be discouraged and reported immediately to the relevant sector.

Article 27

The hotel should take measures to lead passenger festivals and environmental consumption; with the consent of the passengers, a reduction in the number of laundering of one-time consumables and passenger housing supplies is possible.

Urban and district (zone) tourism management should summarize the methodology and experience of hotel implementation and promote applications as appropriate.

Article 28 (Restriction of smoking)

The city introduces a hotel limit on smoking.

Conditional hotels may delineate areas prohibiting smoking, or establish specific bans, cigarettes.

Article 29

hotels should be equipped with facilities that guarantee the safety and accessibility of groups such as persons with disabilities, the elderly, in accordance with the relevant provisions and standards of the State and the city.

The hotels should conduct regular inspections, maintenance and updating of the facilities equipped to secure the normal use of accessibility facilities.

Article 33 (Mmail transmission)

The hotel provides e-mail services, and specialized personnel should be designated to be responsible for mail receipts and to establish a registry to keep the relevant records.

The hotel received mails sent by the passengers, which should be sent to the passengers, and the mail delivered to the passengers should be contracted by the passengers.

Article 31

Visitors enjoy equal accommodation rights.

In addition to:

(i) When alcohol abuse may endanger the safety of others;

(ii) The existence or suspicion of mental illness affecting the safety of others;

(iii) Animals and hazardous items that may endanger the safety of others or affect the normal operation of hotels;

(iv) Criminal activities in violation;

(v) There is no room for the hotel;

(vi) Other cases provided for by law, regulations and regulations.

Article 32 (The right to use passenger premises)

After the registration of passengers into the home, the right to stand for the independent use of passenger homes is granted.

In addition to the following circumstances, no person may enter a passenger room without the permission of the passengers or otherwise affect a passenger accommodation:

(i) In emergencies that threaten the safety of passengers;

(ii) The relevant sector law enforcement officers perform their official duties in accordance with the procedures established by law, legislation and regulations;

(iii) The hotel practitioners carry out the clearance of passenger homes in accordance with prescribed time.

Chapter IV

Article 33 (Summit of hotel accommodation for major festival activities)

Urban tourism management should establish an important festival, hotel accommodation needs analysis system during large public events, and establish relevant safeguards advance cases.

The important holidays under this article refer to holidays provided for by law, legislation and regulations for all citizens.

Large public activities under this article refer to activities such as national or local organizations, large-scale conferences, exhibitions, celebrities and sports.

Article 34 (Information guidance on major festivals)

During important holidays, large public events and the previous month, the city tourism administration should issue forecasts of passenger accommodations through media such as newspapers, radio, television and the Internet, and provide guidance to hotels.

During important holidays, large public events and the first week, municipal tourism management should publish, on a case-by-day basis, information on accommodation services such as the regional regions of the city, the rental rates of various types of hotels, the average housing fees, through media such as newspapers, radio, television and the Internet.

Article XV (Interim accommodation for large public activities)

In the course of large public activities, municipalities and district (zone) tourism authorities can organize temporary accommodation services in line with standard-compliant households with street offices, the Government of the town and the relevant sectors.

Interim family accommodation services are governed by hotels in accordance with the principles of voluntary applications, harmonization of standards, centralization and security.

The relevant criteria for temporary accommodation services for the family are developed by the Urban Quality Technicians in conjunction with the municipal tourism, public safety and other sectors.

Chapter V Oversight of inspection and legal responsibility

Article XVI (Regional inspection)

Visits, public safety, business, development reform, quality technicians, planning land resources, commerce, health, environmental protection, and prices are monitored by hotels in accordance with their respective responsibilities.

In the following cases, municipal and district (zonal) tourism administrations can conduct joint focus inspections of hotels with the relevant sectors:

(i) Contrary to important holidays and large public events;

(ii) Execution of specialized inspections deployed by the State and the city;

(iii) The hotels are subject to multiple penalties in the relevant sectors or to multiple reports and complaints by passengers.

Article 37 (Information)

The sectors such as tourism, public safety, business, development reform, quality technicians, planning land resources, commerce, health, environmental protection, prices should communicate to each other information on hotel-related administrative licences and oversight.

Article 338 (Chief and publication of the offence)

Municipal and district (zone) tourism management should provide a summary and record of the infringements committed by hotels and administrative sanctions.

hotel violations involve the public interest, and the relevant authorities can be made public in accordance with the law of the offence and its treatment.

Article 39 (Proceeding of complaints)

The passengers found that the hotel had committed an offence or was contested with the hotel, which could report, file complaints to the city and district (zone) tourism management or other relevant sectors.

The urban or district (zone) tourism administration has received reports, complaints, which fall within the purview of this sector, should be dealt with in a timely manner and communicated to the passengers with the results; it is not within the scope of the duties of the sector, which should be transmitted to the relevant sectors within five working days from the date of receipt, complaint and to the passengers.

The urban tourism administration should provide a timely overview of the processing of reports, complaints and regular social publication.

Article 40

In violation of the relevant provisions of this approach, the hotel has one of the following acts, being corrected by the city or by the city's (at the district) tourism administration, and has been fined by more than 1,000 yen:

(i) Not provided for the provision of information-transmissions, rental rates, housing fees, etc., to tourist management;

(ii) No project for the settlement of the length of accommodation and other services, in accordance with the provisions of the specified categories of accommodation;

(iii) There is no provision for the development, demonstration or placement of hotel services, as well as referrals.

Other violations of this approach are punishable in accordance with the relevant laws, regulations and regulations.

Article 40

Staff members in the sectors such as urban or district tourism management misuse their duties, play negligence, provocative fraud or failure to perform their duties under this approach are given administrative treatment under the law; constitute crimes and hold criminal responsibility under the law.

Annex VI

Article 42

The security management of the hotel industry is governed by the relevant laws, regulations and regulations.

Article 43

This approach has been implemented effective 1 May 2009.