Forwarding Logistics Training Regulations

Original Language Title: Speditionslogistik-Ausbildungsordnung

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143. Regulation of the Federal Minister for Economic Affairs, Family and Youth on vocational training in the teaching profession Speditionslogistik (Speditionslogistik-training order)

On the basis of § § 8 and 24 of the Vocational Training Act (BAG), BGBl. No. 142/1969, as last amended by the Federal Law BGBl. I n ° 38/2012, shall be arranged:

Teaching profession freight forwarding logistics

§ 1. (1) The teaching profession Speditionslogistik has been established with a teaching period of three years.

(2) In the teaching contracts, teaching certificates, teaching certificates and teaching letters, the teaching profession is to be described in the form corresponding to the sex of the apprentice (forwarding logistics specialist or forwarding logistics provider).

Professional profile

§ 2. Vocational training in the course of teaching and in the vocational school is intended to enable trained apprentices to carry out the following activities in a professional and independent way:

1.

Define, calculate, plan, organize, execute and charge forwarding logistics services,

2.

develop specific transport and logistics concepts, with consideration of specific, economic, legal, ecological and customer-specific aspects,

3.

storage management and storage organisation,

4.

Analyze and evaluate data (e.g. key figures, loads, statistics, etc.)

5.

Advising and supervising customers on specialist logistics topics (e.g. transport and storage types, flow of goods, management and disposal systems, etc.)

6.

Planning and controlling forwarding logistic processes, assessing and documenting achievements (taking into account quality, environmental and safety management systems, etc.),

7.

Applying the principles of rhetoric and selling techniques for sales and marketing, as well as creating and using necessary presentations,

8.

carry out activities in professional accounting such as cost accounting and calculation,

9.

carry out activities in freight forwarding logistics,

10.

Carry out administrative activities with the help of the operational information and communication systems.

Professional image

§ 3. (1) The following vocational training shall be established for the training. The skills and knowledge referred to shall be conveyed, at the latest in the teaching year referred to in each case, in such a way as to enable the apprentice to pursue qualified activities in the sense of the professional profile, which shall, in particular: Independent planning, carrying out, controlling and optimising.

Pos.

1. Year of Teacher

2. Year of Teacher

3. Year of Teacher

1

The teaching establishment

1.1

Economic position of the teaching staff

1.1.1

Basic knowledge of the organisation, communication, tasks and range of services arising from the position of the holding in the respective economic sector

Knowledge of the organisation, communication, tasks and services provided by the company's position in the respective economic sector

1.1.2

Basic knowledge of the industry position and its relations with the rest of the economy

-

-

1.1.3

-

Knowledge of the market position, the company-specific contacts with the respective clients, contractors, customers, suppliers and their behaviour

1.1.4

-

Knowledge of the location factors and customer behavior that are relevant to the operation

1.1.5

-

Knowledge of the legal form and basic knowledge of the specific legislation, as well as the consequent tasks of the teaching establishment

1.2

Facilities, occupational safety, accident prevention and environmental protection

1.2.1

Knowledge and function-oriented application of operational facilities and technical equipment and tools

1.2.2

Knowledge of the risks of accidents, first aid measures, safety rules and other relevant provisions for the protection of life and health

1.2.3

Basic knowledge of regulatory bodies, social insurance and advocacy groups, as well as the statutory provisions on labour law

1.2.4

Knowledge of the ergonomic design of the workplace

1.2.5

Knowledge of the avoidance, environmentally sound separation and disposal of waste and residues arising during operation

1.2.6

Knowledge and application of operational rules on hygiene and fire prevention

-

-

1.3

Training in the dual system

1.3.1

Knowledge of the obligations arising from the apprenticeship contract (§ § 9 and 10 BAG)

1.3.2

Knowledge of the content and aim of the training, as well as essential training opportunities in this area

2

Administration, organization, communication and IT

2.1

Administration

2.1.1

Knowledge of the organizational structure, tasks, responsibilities and relationships of the individual operating areas and the relationships with non-operational companies

2.1.2

Knowledge of operational workflows

2.1.3

Creation, keeping and archiving of files, statistics, files and files

2.1.4

-

Evaluation of operational statistics and reports and decision-oriented evaluation of the results

2.2

Organisation and quality

2.2.1

Functional and functional use and maintenance of the operational, office-technical organization, work and communication equipment

2.2.2

-

-

Knowledge of the risks arising from the working environment, their insurance options and behaviour in the event of damage

2.2.3

-

Knowledge of the usual treatment and behaviour in case of complaints or complaints

Assist in the treatment of complaints or complaints

2.2.4

-

Basic knowledge of the services offered by train, post, other modes of transport and communication facilities

2.2.5

Administration and organization of appointments and/or business trips as well as pre-and post-processing of negotiations and meetings

2.2.6

Basic knowledge of quality systems

Knowledge of the usual quality management

2.2.7

Knowledge of work organisation and work design

-

2.3

Communication

2.3.1

Writing according to specific requirements and general information, writing of standard letters

2.3.2

Working with forms and pre-forms

2.3.3

Language and professional expression (German and foreign language)

2.3.4

Conduct of targeted discussions (German and foreign languages)

2.3.5

Customer-and employee-oriented communication

2.3.6

Knowledge of professional behaviour towards clients, contractors, customers or suppliers

2.3.7

Relevant correspondence work, work at post office and exit, filing, evidence and registry

2.3.8

-

Knowledge of the subject-specific foreign-language technical expressions

2.3.9

-

Basic knowledge of the usual means and possibilities of marketing, advertising and public relations

Knowledge of the usual means and possibilities of marketing, advertising and public relations in the industry and business

2.3.10

-

Help with the support and advice of clients and lieders

2.4

EDV

2.4.1

Basic knowledge of the structure of the company EDP (application and task of the EDP in the operating organisation such as word processing, calculation, ordering, accounting and warehousing)

Knowledge of the structure of the EDP (Application and Task of the EDP in the operational organisation such as word processing, calculation, ordering, accounting and warehousing)

-

2.4.2

-

Knowledge and application of the operational facilities of the EDP (hardware, software and operating systems)

2.4.3

-

Perform workstation-specific EDP applications (such as word processing, calculation, internet, e-mail, accounting, appointment monitoring and filing)

2.4.4

Basic knowledge of the state and the development of new job-specific applications of the EDP

2.4.5

Basic knowledge of data protection

2.4.6

Creating and waiting of text modules and address files

3

Procurement and supply (work equipment, materials, goods, services)

3.1

Procurement

3.1.1

Basic knowledge of the industry and business-specific procurement opportunities and the identification of needs

Knowledge of the industry and company-specific procurement opportunities and the organisational implementation of procurement

-

3.1.2

-

-

Assisting in the identification of needs

3.1.3

-

Preparation of and participation in orders

Order Orders

3.1.4

-

Obtaining, editing and checking offers, checking order confirmations

3.1.5

-

Monitoring delivery dates

Measures in the event of delay in delivery

3.2

Anbot

3.2.1

Knowledge of operational services (goods, products, services)

3.2.2

Knowledge of the industry-specific product labelling, standards and product declaration and/or framework conditions for operational performance

3.2.3

-

Participate in the creation of anbots and/or information on the company's services

4

Operational accounting

4.1

Cost calculation and calculation

4.1.1

-

Basic knowledge of the operational costs, their impact and their impact on profitability and/or efficiency

4.1.2

-

Basic knowledge of cost accounting, calculation and/or budgeting

-

4.1.3

-

Participate in calculation work and/or budgeting

4.2

Taxes, levies and payroll accounting

4.2.1

-

Basic knowledge of operating taxes and charges

4.2.2

-

Basic knowledge of the information on payroll and payroll accounting

4.3

Accounting

4.3.1

Basic knowledge of the tasks and function of the operating accounting system

Knowledge of the tasks and function of the operating accounting system

4.3.2

-

Basic knowledge of computer-aided processes in company accounting

Knowledge of computer-aided processes in company accounting

4.3.3

-

Basic knowledge of the importance and task of inventories and inventory

4.3.4

-

Participation in the inventory or inventory

4.3.5

Carrying out operational billing, collecting, checking and controlling data

4.3.6

Preparing documents for offsetting

-

4.4

Payment transactions

4.4.1

Basic knowledge of payment transactions with suppliers, customers, authorities, postal services, money and credit institutions

Knowledge of operations-specific payment transactions with suppliers, customers, authorities, postal services, money and credit institutions

4.4.2

Basic knowledge of Kassaführung and Kassabuch

Knowledge of the cassae

4.4.3

-

-

Participation in payment transactions

4.4.4

-

-

Knowledge of the usual procedure in the event of late payment, madness

4.5

Accounting

4.5.1

Basic knowledge of the company accounting and the company accounting documents

-

-

4.5.2

Basic knowledge of bookings and quotations; performing simple, relevant work

Company booking work and creation of evaluations and statistics

4.5.3

-

Knowledge of the single account framework

5

Legal bases

5.1

Basic knowledge of the general Austrian freight forwarders AÖSp (including freight forwarding insurance certificate SVS, rolling stock insurance certificate RVS, storage insurance certificate LVS, furniture forwarding insurance company MSVS, etc.)

Knowledge of the general Austrian carrier conditions AÖSp (including the forwarding insurance certificate SVS, the rolling stock insurance certificate RVS, the storage insurance certificate LVS, the furniture forwarding insurance company MSVS, etc.)

5.2

Knowledge of the transport and transport right for all modes of transport (such as weight restrictions, driving and rest periods, road transport arrests, cargo security, etc.)

5.3

Knowledge of transport and commercial liability insurance

5.4

-

Knowledge of product-specific regulations and laws (e.g. dangerous goods, food safety, loading prohibitions)

5.5

-

Knowledge of the main delivery and payment clauses in relation to the delivery of goods and the handling of transport transactions, including Incoterms

6

Forwarding logistical work processes

6.1

Choice of modes of transport

6.1.1

Knowledge of the technical requirements and the specific uses of the individual modes of transport

6.1.2

Participate in the selection of the optimal modes of transport (lorry, ship, aircraft, rail, combined transport) and the main routes

6.1.3

Use and manage the loading means (pallets, containers, WAB, etc.)

6.2

Calculation

6.2.1

Knowledge of the business-specific sales-related legal provisions

6.2.2

-

Knowledge of the tariff system as well as the handling of offers and tariffs

6.2.3

Cooperation in the preparation of logistics concepts and offers

-

6.2.4

-

Processing of logistics concepts and offers

6.3

Fulfillment

6.3.1

-

Participate in the implementation, control and coordination of customer projects, taking into account standardised project management methods

6.3.2

Knowledge of the various modes of transport and their technical provisions

-

-

6.3.3

Knowledge of industry and business-specific possibilities for the procurement of transport services, storage services and forwarding services; knowledge of their organisational implementation

-

6.3.4

-

-

Performing the picking

6.3.3

-

Co-working with the respective transport modes

Commission of the respective transport modes

6.3.6

Handling and managing freight and forwarding documents

6.3.7

Electronic recording of shipments

6.3.8

-

Knowledge of customs and external trade provisions (Customs Code, TARIC and product rounds, prohibitions and restrictions) and customs documents

6.3.9

-

Participation in the preparation of daily/weekly reports/monthly reports and key figures for the measurement of productivity and quality per customer project as well as in the monitoring of schedules

6.3.10

Cooperation in the coordination and implementation of inventories and inventory tests

-

-

6.3.11

-

-

Carrying out activities in forwarding logistics-Controlling such as controlling the services provided in proportion to the respective effort, measuring and monitoring of performance agreements, measuring and monitoring of complaints rates, measuring the Bearing rotation, etc.

6.3.12

Calculation of the speditional services

6.4

Speditionslogistic processes

6.4.1

Knowledge of the company's warehouse/handling organization taking into account goods with special handling (hazardous goods, temperature-sensitive goods, food, etc.)

6.4.2

Knowledge of the different logistics processes (e.g. procurement, distribution, waste logistics, etc.)

-

-

6.4.3

Knowledge of special logistic processes such as supply chain, outsourcing, network plans, etc.)

-

6.5

Inventory Management

6.5.1

Knowledge of the rules and practices, as well as the application and compliance of the relevant safety regulations in warehouse management

6.5.2

Knowledge of the flow of goods

-

-

6.5.3

Knowledge of the different types of storage (e.g. block bearings, shelf storage, etc.) and their respective application area

-

6.5.4

-

-

Knowledge of the technical requirements for work equipment and equipment of warehouses

6.5.5

Factual storage of goods

6.5.6

-

-

Knowledge of the warehouse organization (chaotic stock guidance, first in-first out, etc.)

6.6

Sales and Marketing

6.6.1

Knowledge of the operational sales structure

6.6.2

Knowledge of the different types of customers

6.6.3

Conduct sales discussions: identify customers ' needs and wishes, derive sales arguments, take into account customer questions and objections.

6.6.4

-

-

Perform presentations before customers with the help of information technology tools

6.6.5

-

-

Conduct simple industry-specific conversations in English

6.6.6

Developing and documenting process sequences and "Standard of Performance" together with the logistics customer

(2) In the course of training in the knowledge and skills of with special attention to operational requirements and requirements to pay attention to the personality formation of the apprentiate, in order to provide him with the key qualifications required for a professional in terms of social competence (such as openness, teamwork, conflict ability), self-competence (such as self-assessment, self-confidence, self-reliance, resilience), methodological competence (such as presentation skills, rhetoric in the German language, ability to understand in the basic language of the English language) and competence for self-directed learning (such as Readiness, knowledge of methods, ability to select suitable media and materials).

entry into force

§ 4. (1) The provisions of § § 1 to 3 concerning the training regulations for the teaching profession Speditionslogistik will enter into force on 1 June 2013.

(2) The training regulations for the teaching profession Speditionslogistik, BGBl. II No 20/2004, as amended by the BGBl Regulation. II No 177/2005, without prejudice to paragraph 3, with the expiry of 31 May 2013.

(3) Apprentices who are trained in forwarding logistics on 31 May 2013 can continue to be trained by the end of the agreed teaching period, in accordance with the training regulations referred to in paragraph 2 above.

(4) The teaching periods completed in the teaching profession of forwarding logistics are to be fully attributed to the teaching period in the teaching profession forwarding logistics in accordance with this Regulation.

Mitterlehner