Forwarding Logistics Training Regulations

Original Language Title: Speditionslogistik-Ausbildungsordnung

Read the untranslated law here: http://www.ris.bka.gv.at/Dokumente/BgblAuth/BGBLA_2013_II_143/BGBLA_2013_II_143.html

143. Regulation of the Federal Minister of economy, family and youth of the vocational training in the apprenticeship of freight forwarding logistics (freight forwarding logistics training regulations)

On the basis of articles 8 and 24 of the vocational training Act (BAG), Federal Law Gazette No. 142/1969, as last amended by Federal Law Gazette I no. 38/2012, is prescribed:

Teaching freight forwarding logistics

1. (1) the teaching of freight forwarding logistics is decorated with an apprenticeship of three years.

(2) in the apprenticeship contracts, teaching certificates, apprenticeship completion certificates and pretty is the teaching profession in the form of the corresponding to the gender of the apprentice (freight forwarding logistics or forwarding logistician).

Professional profile

§ 2. Through the vocational training in teaching and in the vocational school trained apprentices shall be enabled, professionally and independently carry out the following activities: 1 forwarding-logistics services define, calculate, plan, organize, conduct and charge, 2. specific transport and logistics concepts with regard to forwarding, economic, legal, environmental and customer-specific aspects develop, 3. warehousing and storage organization to perform, 4. analyze data (E.g. indicators, loads, statistics etc.) and evaluate , 5. customers inside to freight forwarding logistics topics (E.g., transport and bearing types, flow of goods, management, and disposal systems, etc.) will advise and evaluate care, forwarding-logistic operations plan 6 and control services and document (taking into account quality, environmental and safety management systems, etc.), foundations of rhetoric and sales techniques for selling and marketing apply 7, as well as for necessary presentations create and insert, perform activities in professional accounting such as cost accounting and costing 8 , Perform 9 activities in freight forwarding logistics controlling, perform administrative tasks with the help of operational information and communication systems 10.

Professional image

§ 3 (1) for the training is is to set the following job description. The specified skills and knowledge are starting to give graduates the apprentice to carry out qualified activities on behalf of the career profile that includes in particular independent planning, performing, check and optimize at the latest in the specified year.



POS.



1st year of training



2. year of apprenticeship



3rd year of training



1



The teaching



1.1



Economic position of the institution



1.1.1



Basic knowledge of the Organization, the communication, the tasks and services arising from the position of the company within the scope of the economic



Knowledge of the Organization, the communication, the tasks and the services arising from the position of the company within the scope of the economic



1.1.2



Basic knowledge of the industry position and its relations with the rest of the economy











1.1.3







Knowledge of the market position, operational contacts with the respective job type managers/inside, contractors, customers, suppliers/Interior and their behavior



1.1.4







Knowledge of the location influences relevant to the operation and customer behavior



1.1.5







Knowledge of the legal form and basic knowledge of the specific legislation, as well as the resulting tasks of teaching



1.2



Facilities, occupational safety, accident prevention and environmental protection



1.2.1



Knowledge and functional application of the operational facilities and technical resources and tools



1.2.2



Knowledge of risks of accidents, about first aid measures, as well as relevant safety regulations and the relevant regulations for the protection of life and health



1.2.3



Basic knowledge of administrative supervisory organs, social security and interest groups, as well as the notice requiring labour legislation



1.2.4



Knowledge of ergonomic workplace design



1.2.5



Knowledge of prevention, environmentally sound separation and disposal of waste produced during operation - and residual materials



1.2.6



Knowledge and application of the operational rules on hygiene and fire prevention











1.3



Training in the dual system



1.3.1



Knowledge of the obligations arising from the apprenticeship contract (§§ 9 and 10 BAG)



1.3.2



Knowledge content and aim of the training as well as significant relevant training opportunities



2



Management, organization, communication, and computer



2.1



Management



2.1.1



Knowledge of the organizational structure, the duties, powers and relationships of each operating area and relations with external relevant companies



2.1.2



Knowledge of the operations of the work



2.1.3



Create, perform and archive files, statistics, files and files



2.1.4







Evaluate operational statistics and reports and decision-oriented evaluation of the results



2.2



Organization and quality



2.2.1



Technical and functional use and care of the operational, technical Office Organization, work and means of communication



2.2.2











Knowledge of the risks arising from the working environment, their insurance options and behaviour in case of damage



2.2.3







Knowledge of the customary treatment and behavior complaints or complaints



Assist in the handling of complaints, or complaints



2.2.4







Basic knowledge of the services offered by rail, post, other modes of transport and communication facilities



2.2.5



Administration and organization appointments and/or missions as well as pre-and wrapping up negotiations and meetings



2.2.6



Basic knowledge of the quality system



Knowledge of customary quality management



2.2.7



Knowledge of work organization and job design







2.3



Communication



2.3.1



Writing of standard letters to concrete specifications and general information



2.3.2



Working with forms and forms



2.3.3



Language and proper mode of expression (German and foreign language)



2.3.4



Lead by targeted calls (German - and course)



2.3.5



Customer - and employee-oriented communications



2.3.6



Knowledge of proper attitude toward job type staff, contractors/Interior, customers or suppliers/indoor



2.3.7



Relevant correspondence work, work with incoming and output drop, evidence and records



2.3.8







Knowledge of relevant foreign language terms



2.3.9







Basic knowledge of the sector and customary means and ways of marketing, advertising and public relations



Knowledge of the sector and customary means and ways of marketing, advertising and public relations



2.3.10







Assisting in the care and advice to customers and Liefantenen/indoor



2.4



EDP



2.4.1



Basic knowledge of the structure of business computing (application and task of computing in the operational organisation such as word processing, calculation, order management, accounting and warehousing)



Knowledge of the structure of business computing (application and task of computing in the operational organisation such as word processing, calculation, order management, accounting and warehousing)







2.4.2







Knowledge and application of the operational institutions of EDP (hardware, software, and operating systems)



2.4.3







Perform workplace-specific computer applications (such as word processing, spreadsheet, Internet, e-mail, accounting, expediting and storage)



2.4.4



Basic knowledge of the status and the development of new workplace-specific applications of computing



2.4.5



Basic knowledge of data protection



2.4.6



Creating and maintaining text modules and address files



3



Procurement and supply (equipment, materials, goods, services)



3.1



Procurement



3.1.1



Basic knowledge about the sector and company-specific procurement opportunities and the identification of needs



Knowledge of industry and company-specific procurement opportunities and the organisational implementation of procurement







3.1.2











Assisting in the identification of needs



3.1.3







Preparation of and participation in orders



Carrying out orders



3.1.4







Collection, edit and test services, testing of order confirmations



3.1.5







Monitoring of delivery dates



Measures in case of delay in delivery



3.2



Offered



3.2.1



The operational values of (goods products, services)



3.2.2



Knowledge of industry-specific goods labelling, standards and product declaration or framework for operational performance



3.2.3







Assisting in the creation of offered and/or information on the operational performance



4



Management accounting



4.1



Cost accounting and pricing



4.1.1







Basic knowledge of the operating costs, their influence and their impact on the profitability or efficiency



4.1.2







Basic knowledge about the cost accounting, costing and budgeting







4.1.3







Work on costing work and/or budget preparation



4.2



Taxes, duties and payroll accounting



4.2.1








Basic knowledge of the operating-specific taxes and duties



4.2.2







Basic knowledge of the information of the wage and salary accounting



4.3



Accounting



4.3.1



Basic knowledge of tasks and functions of the operational accounting



Knowledge of the tasks and functions of operational accounting



4.3.2







Basic knowledge of computer-aided processes in business accounting



Knowledge of the computer-aided processes in the operational accounting



4.3.3







Basic knowledge of meaning and task of physical inventory and inventory



4.3.4







Participation in the inventory or inventory



4.3.5



Performing operational accounting types, collecting, testing and controlling data



4.3.6



Preparation of documents for the allocation







4.4



Payment traffic



4.4.1



Basic knowledge of the payment transactions with suppliers and customers, authorities, post, money - credit institutions



Knowledge of company-specific payment transactions with suppliers, customers, authorities, post, money and banks



4.4.2



Basic knowledge of cash management and cash book



Knowledge of cash management



4.4.3











Participation in payment transactions



4.4.4











Knowledge of the customary procedure for late payment, reminder system



4.5



Accounting



4.5.1



Basic knowledge of the operating accounts and the corporate accounting documents











4.5.2



Basic knowledge of postings and assignments; Perform simple, relevant work



Corporate booking work and create analyses and statistics



4.5.3







Knowledge of the unit kontenrahmens



5



Legal bases



5.1



Basic knowledge of the General Austrian forwarders AÖSp (including freight forwarding insurance of SVS, Rollfuhrversicherungsschein RVS Lagerversicherungs-schein LVS, Möbelspeditions insurance certificate MSVS etc.)



Knowledge of the General Austrian forwarders AÖSp (including freight forwarding insurance SVS, Rollfuhrversicherungsschein RVS, camp insurance LVS, MSVS furniture shipping insurance etc.)



5.2



Knowledge of the transport and traffic law for all modes of transport (such as E.g. weight restrictions, driving and rest periods, transport liability, cargo securing system etc.)



5.3



Knowledge of the transport and business liability insurance



5.4







Knowledge of product-specific rules and laws (E.g. dangerous goods, food safety, assembly loading bans)



5.5







Knowledge of the main terms of delivery and payment clauses in relation to the delivery of goods and transport transactions including Incoterms



6



Forwarding logistics work processes



6.1



Selection of modes of transport



6.1.1



Knowledge of the technical requirements and specific applications of the individual modes of transport



6.1.2



Assisting in the selection of the optimal modes of transport (truck, ship, aircraft, rail, combined transport) and the main traffic routes



6.1.3



Installing and managing the loading equipment (pallets, containers, WAB, etc.)



6.2



Calculation



6.2.1



Knowledge about the company-specific sales-related legal provisions



6.2.2







Knowledge of the fares, as well as managing the offer and tariffs



6.2.3



Participation in the development of logistics concepts and offers







6.2.4







Edit of logistics concepts and offers



6.3



Processing



6.3.1







Assist in the implementation, control and coordination of customer projects, taking into account standard project management methodologies



6.3.2



Knowledge of the various modes of transport and their technical provisions











6.3.3



Knowledge of industry - and operation-specific options of the procurement of transportation services, warehousing services, and speditioneller fringe benefits; Knowledge of organizational implementation







6.3.4











Perform the picking



6.3.3







Working with with the supervisor of the respective transport modes



Representative of the respective transport modes



6.3.6



Handling and managing freight and forwarding documents



6.3.7



Electronic monitoring of shipments



6.3.8







Knowledge of customs and foreign trade regulations (customs, TARIC and product information, bans and restrictions) as well as customs documents



6.3.9







Participation in the preparation of daily/weekly/monthly reports and key performance indicators for the measurement of productivity and quality of each customer project and deadline monitoring



6.3.10



Involvement in the coordination and implementation of inventory and inventory checks











6.3.11











Perform measurement of stock rotation activities in freight forwarding logistics controlling such as E.g. check the services provided in relation to the respective costs, measuring and monitoring of performance agreements, measuring and monitoring of complaint rates, etc.



6.3.12



Resolves the forwarding services



6.4



Freight forwarding-logistic processes



6.4.1



Knowledge of the operational storage / handling organization taking into account of goods with special handling (dangerous goods, temperature-sensitive goods, food, etc.)



6.4.2



Knowledge about the different logistics processes (E.g., procurement, distribution, waste logistics, etc.)











6.4.3



Knowledge of special logistical processes such as supply chain, outsourcing, networks, etc.)







6.5



Warehouse management



6.5.1



Knowledge of the rules and practices as well as apply and comply with the relevant safety regulations in the warehouse management



6.5.2



Knowledge of the flow of goods











6.5.3



Knowledge about the different bearing types (E.g. bulk storage, warehouse, etc.) and their respective area of application







6.5.4











Knowledge of technical requirement for equipment and facilities of bearings



6.5.5



Proper storage of goods



6.5.6











Knowledge of the storage Organization (chaotic inventory management, first in - first out etc.)



6.6



Sales and marketing



6.6.1



Knowledge of the operational structure of the sale



6.6.2



Knowledge of the different customer types



6.6.3



Managing sales calls: needs and wishes of our customers determine, derive sales arguments, questions and objections of customers consider



6.6.4











Make presentations to customers using academically tools



6.6.5











Execution of basic industry-specific conversations in English



6.6.6



Development and documentation of processes and "Standard of performance" together with the logistics customer (2) training in the professional knowledge and skills with particular attention to the operational needs and requirements on the personality education of the apprentice is to pay attention to him the key qualifications required for a specialist regarding methodological skills (such as presentation skills, social skills (such as openness, teamwork, conflict resolution skills), self competence (such as self-assessment, self-confidence, self-reliance, resilience) , Rhetoric in the German language, communication ability in the fundamentals of the English language) and competence for self-directed learning (such as readiness, knowledge of methods, ability to choose of appropriate media and materials) to mediate.

Entry into force

The provisions of §§ 1 to 3 regarding § 4 (1) of the training regulations for the teaching profession of freight forwarding logistics with 1 June 2013 into force.

(2) the training requirements for the teaching profession of freight forwarding logistics, Federal Law Gazette II No. 20 / 2004 amended regulation Federal Law Gazette II No. 177/2005, become without prejudice to paragraph 3 at the end of the 31 May 2013 override.

(3) apprentices, who are trained in the teaching of freight forwarding logistics on May 31, 2013, may in accordance with the training regulations listed in paragraph 2 are trained further at the end of the agreed upon apprenticeship.

(4) the lumberyards, which were completed in the teaching profession of freight forwarding logistics, are on the apprenticeship in teaching freight forwarding logistics in accordance with this regulation fully into account.

Mitterlehner