146. Regulation of the Federal Minister of economy, family and youth on the professional training for the teaching profession forwarding clerk (shipping businessman /-woman training regulations)
On the basis of articles 8 and 24 of the vocational training Act (BAG), Federal Law Gazette No. 142/1969, as last amended by Federal Law Gazette I no. 38/2012, is prescribed:
Teaching forwarding clerk
1. (1) the sunken freight forwarding clerk is decorated with an apprenticeship of three years.
(2) in the apprenticeship contracts, teaching certificates, apprenticeship completion certificates and pretty is the teaching profession in the form of the corresponding to the gender of the apprentice (student or forwarding agent).
Professional profile
§ 2. Through the vocational training in teaching and in the vocational school trained apprentices shall be enabled, professionally and independently carry out the following activities: 1 calculate domestic and international transport, storage and other forwarding services (E.g. dangerous goods, insurance etc.), offer, organize, conduct and charge, specific transport and logistics concepts develop 2. with regard to economic, legal, environmental and customer-specific aspects, 3. the optimal mode of transport and main roads , choose taking into account the possibilities of road, rail, air and water, and planning, professional accounting cost accounting, costing and controlling activities run 4, Zollmodalitäten handle 5., customers/indoor - as expert for all transport and forwarding trade topics (E.g. packaging, liability, storage of goods, authoring, etc.) - advised 6 and serve, basics of rhetoric and sales techniques for selling and marketing apply 7 , as well as necessary presentations create and insert, 8 forwarding operations planning and control services assess and document (taking into account quality, environmental and safety management systems), administrative activities with the help of operational information and communication systems perform 9, data (E.g., key figures, loads, statistics, etc.) analyze 10 and evaluate.
Professional image
§ 3 (1) for the training is is to set the following job description. The specified skills and knowledge are starting to give graduates the apprentice to carry out qualified activities on behalf of the career profile that includes in particular independent planning, performing, check and optimize at the latest in the specified year.
POS.
1st year of training
2. year of apprenticeship
3rd year of training
1
The teaching
1.1
Economic position of the institution
1.1.1
Basic knowledge of the Organization, the communication, the tasks and services arising from the position of the company within the scope of the economic
Knowledge of the Organization, the communication, the tasks and the services arising from the position of the company within the scope of the economic
1.1.2
Basic knowledge of the industry position and its relations with the rest of the economy
–
–
1.1.3
–
Knowledge of the market position, operational contacts with the respective job type managers/inside, contractors, customers, suppliers/Interior and their behavior
1.1.4
–
Knowledge of the location influences relevant to the operation and customer behavior
1.1.5
–
Knowledge of the legal form and basic knowledge of the specific legislation, as well as the resulting tasks of teaching
1.2
Facilities, occupational safety, accident prevention and environmental protection
1.2.1
Knowledge and functional application of the operational facilities and technical resources and tools
1.2.2
Knowledge of risks of accidents, about first aid measures, as well as relevant safety regulations and the relevant regulations for the protection of life and health
1.2.3
Basic knowledge of administrative supervisory organs, social security and interest groups, as well as the notice requiring labour legislation
1.2.4
Knowledge of ergonomic workplace design
1.2.5
Knowledge of prevention, environmentally sound separation and disposal of waste produced during operation - and residual materials
1.2.6
Knowledge and application of the operational rules on hygiene and fire prevention
–
–
1.3
Training in the dual system
1.3.1
Knowledge of the obligations arising from the apprenticeship contract (§§ 9 and 10 BAG)
1.3.2
Knowledge content and aim of the training as well as significant relevant training opportunities
2
Management, organization, communication, and computer
2.1
Management
2.1.1
Knowledge of the organizational structure, the duties, powers and relationships of each operating area and relations with external relevant companies
2.1.2
Knowledge of the operations of the work
2.1.3
Create, perform and archive files, statistics, files and files
2.1.4
–
Evaluate operational statistics and reports and decision-oriented evaluation of the results
2.2
Organization and quality
2.2.1
Technical and functional use and care of the operational, technical Office Organization, work and means of communication
2.2.2
–
–
Knowledge of the risks arising from the working environment, their insurance options and behaviour in case of damage
2.2.3
–
Knowledge of the customary treatment and behavior complaints or complaints
Assist in the handling of complaints, or complaints
2.2.4
–
Basic knowledge of the services offered by rail, post, other modes of transport and communication facilities
2.2.5
Administration and organization appointments and/or missions as well as pre-and wrapping up negotiations and meetings
2.2.6
Basic knowledge of the quality system
Knowledge of customary quality management
2.2.7
Knowledge of work organization and job design
–
2.3
Communication
2.3.1
Writing of standard letters to concrete specifications and general information
2.3.2
Working with forms and forms
2.3.3
Language and proper mode of expression (German and foreign language)
2.3.4
Lead by targeted calls (German - and course)
2.3.5
Customer - and employee-oriented communications
2.3.6
Knowledge of proper attitude toward clients, contractors, customers or suppliers
2.3.7
Relevant correspondence work, work with incoming and output drop, evidence and records
2.3.8
–
Knowledge of relevant foreign language terms
2.3.9
–
Basic knowledge of the sector and customary means and ways of marketing, advertising and public relations
Knowledge of the sector and customary means and ways of marketing, advertising and public relations
2.3.10
–
Assisting in the care and advice to customers and suppliers/indoor
2.4
EDP
2.4.1
Basic knowledge of the structure of business computing (application and task of computing in the operational organisation such as word processing, calculation, order management, accounting and warehousing)
Knowledge of the structure of business computing (application and task of computing in the operational organisation such as word processing, calculation, order management, accounting and warehousing)
–
2.4.2
–
Knowledge and application of the operational institutions of EDP (hardware, software, and operating systems)
2.4.3
–
Perform workplace-specific computer applications (such as word processing, spreadsheet, Internet, e-mail, accounting, expediting and storage)
2.4.4
Basic knowledge of the status and the development of new workplace-specific applications of computing
2.4.5
Basic knowledge of data protection
2.4.6
Creating and maintaining text modules and address files
3
Procurement and supply (equipment, materials, goods, services)
3.1
Procurement
3.1.1
Basic knowledge about the sector and company-specific procurement opportunities and the identification of needs
Knowledge of industry and company-specific procurement opportunities and the organisational implementation of procurement
–
3.1.2
–
–
Assisting in the identification of needs
3.1.3
–
Preparation of and participation in orders
Carrying out orders
3.1.4
–
Collection, edit and test services, testing of order confirmations
3.1.5
–
Monitoring of delivery dates
Measures in case of delay in delivery
3.2
Offered
3.2.1
The operational values of (goods products, services)
3.2.2
Knowledge of industry-specific goods labelling, standards and product declaration or framework for operational performance
3.2.3
–
Assisting in the creation of offered and/or information on the operational performance
4
Management accounting
4.1
Cost accounting and pricing
4.1.1
–
Basic knowledge of the operating costs, their influence and their impact on the profitability or efficiency
4.1.2
–
Basic knowledge about the cost accounting, costing and budgeting
–
4.1.3
–
Work on costing work and/or budget preparation
4.2
Taxes, duties and payroll accounting
4.2.1
–
Basic knowledge of the operating-specific taxes and duties
4.2.2
–
Basic knowledge of the information of the wage and salary accounting
4.3
Accounting
4.3.1
Basic knowledge of tasks and functions of the operational accounting
Knowledge of the tasks and functions of operational accounting
4.3.2
–
Basic knowledge of computer-aided processes in business accounting
Knowledge of the computer-aided processes in the operational accounting
4.3.3
–
Basic knowledge of meaning and task of physical inventory and inventory
4.3.4
–
Participation in the inventory or inventory
4.3.5
Performing operational accounting types, collecting, testing and controlling data
4.3.6
Preparation of documents for the allocation
–
4.4
Payment traffic
4.4.1
Basic knowledge of the payments with suppliers/inside, customers, authorities, post, money and banks
Knowledge of company-specific payments with suppliers/inside, customers, authorities, post, money and banks
4.4.2
Basic knowledge of cash management and cash book
Knowledge of cash management
4.4.3
–
–
Participation in payment transactions
4.4.4
–
–
Knowledge of the customary procedure for late payment, reminder system
4.5
Accounting
4.5.1
Basic knowledge of the operating accounts and the corporate accounting documents
–
–
4.5.2
Basic knowledge of postings and assignments; Perform simple, relevant work
Corporate booking work and create analyses and statistics
4.5.3
–
Knowledge of the unit kontenrahmens
5
Legal bases
5.1
Basic knowledge of the General Austrian forwarders AÖSp (including freight forwarding insurance of SVS, Rollfuhrversicherungsschein RVS Lagerversicherungs-schein LVS, Möbelspeditions insurance certificate MSVS etc.)
Knowledge of the General Austrian forwarders AÖSp (including freight forwarding insurance SVS, Rollfuhrversicherungsschein RVS, camp insurance LVS, MSVS furniture shipping insurance etc.)
5.2
Knowledge of the transport and traffic law for all modes of transport (such as E.g. weight restrictions, driving and rest periods, transport liability, cargo securing system etc.)
5.3
Knowledge of the transport and business liability insurance
5.4
–
Consider product-specific regulations and laws (E.g. dangerous goods, food safety, assembly loading bans)
5.5
–
Knowledge of the main terms of delivery and payment clauses in relation to the delivery of goods and transport transactions including Incoterms
6
Forwarding logistics work processes
6.1
Selection of modes of transport
6.1.1
Knowledge of the technical requirements and specific applications of the individual modes of transport
6.1.2
Knowledge of the most important national and international routes
6.1.3
Selecting and planning the optimal modes of transport (truck, ship, aircraft, rail, combined transport) and the main traffic routes
6.1.4
Installing and managing the loading equipment (pallets, containers, WAB, etc.)
6.2
Calculation
6.2.1
Knowledge about the company-specific sales-related legal provisions
6.2.2
–
Knowledge of the fares, as well as managing the offer and tariffs
6.3
MRP
6.3.1
Determine the appropriate modes of transport, transport (including transport and collective transport) and cargo routes taking into account temporal requirements, loading and unloading and statutory regulations
6.3.2
–
Working with with the supervisor of the respective transport modes
Representative of the respective transport modes
6.3.3
Make out, handling and managing freight and forwarding documents
6.3.4
Electronic recording of broadcasts and perform the Act of forwarding
6.3.5
Track shipments and monitor deadlines
6.3.6
Netting of forwarding services
6.4
Customs and foreign trade
6.4.1
Knowledge of customs and foreign trade regulations (customs, TARIC and product information, bans and restrictions) as well as customs documents
6.4.2
Knowledge about import duties and their calculation
6.4.3
Knowledge of customs documents; Working with at their copy
6.4.4
Assisting in clearance work and the inspection
6.4.5
Applying the electronic customs clearance
6.5
Sales and marketing
6.5.1
Knowledge of the operational structure of the sale
6.5.2
Knowledge of the different customer types
6.5.3
Managing sales calls: needs and wishes of our customers determine, derive sales arguments, questions and objections of customers consider
6.5.4
–
–
Make presentations to customers using academically tools
6.5.5
–
–
Execution of basic industry-specific conversations in English
6.6
Forwarding warehousing/envelope
6.6.1
Knowledge of the operational storage / handling organization taking into account of goods with special handling (temperature-sensitive goods, dangerous goods, food etc.)
6.6.2
Knowledge of freight forwarding logistics processes
-(To pay attention to him 2) the training in the professional knowledge and skills is paying particular attention to the operational needs and requirements on the personality education of the apprentice the key qualifications required for a specialist with regard to self-competence (such as self-assessment, self-confidence, self-reliance, resilience), social skills (such as openness, teamwork, conflict resolution skills), methodological competence (such as presentation skills, rhetoric in the German language, communication ability in the fundamentals of the English language) and skills for self-regulated learning (such as standby , Knowledge of methods, ability to choose of appropriate media and materials) to mediate.
Entry into force
The provisions of §§ 1 to 3 regarding § 4 (1) of the training regulations for the teaching profession forwarding clerk with 1 June 2013 into force.
(2) the training requirements for the teaching profession forwarding forwarding clerk, Federal Law Gazette II No. 14 / 2004 amended regulation Federal Law Gazette II No. 177/2005, become without prejudice to paragraph 3 at the end of the 31 May 2013 override.
(3) apprentices, which on May 31, 2013 in the teaching profession forwarding forwarding clerk, Federal Law Gazette II No. 14 / 2004 amended by regulation Federal Law Gazette II No. 177/2005 have, can be according to the in paragraph 2 until the end of the agreed upon apprenticeship further are trained-led training regulations.
(4) the lumberyards in the teaching profession forwarding forwarding clerk, Federal Law Gazette II No. 14/2004 in the version of regulation BGBl. II Nr 177/2005, laid back, are the apprenticeship in the teaching profession forwarding clerk pursuant to this regulation to be fully.
Mitterlehner
