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PUBLIC UTILITY COMMISSION

 

DIVISION 32
TELECOMMUNICATIONS

860-032-0000
Waiver
Upon request or its own motion,
the Commission may waive any of the Division 032 rules for good cause shown. A request
for waiver must be made in writing, unless otherwise allowed by the Commission.
Stat. Auth.: ORS. 756.040

Stats. Implemented: ORS 756.040,
759.005 & 759.020

Hist.: PUC 6-2011, f. &
cert. ef. 9-14-11
860-032-0001
Definitions for Telecommunications
For the purpose of this Division:
(1) "Affiliated interest" between telecommunications providers means:
(a) Every corporation and person owning or holding directly or indirectly 5 percent or more of the voting securities of such telecommunications provider;
(b) Every corporation and person in any chain of successive ownership of 5 percent or more of voting securities of such telecommunications provider;
(c) Every corporation 5 percent or more of whose voting securities are owned by any person or corporation owning 5 percent or more of the voting securities of such telecommunications provider or by any person or corporation in any chain of successive ownership of five percent or more of voting securities of such telecommunications provider;
(d) Every person who is an officer or director of such telecommunications provider or of any corporation in any chain of successive ownership of 5 percent or more of voting securities of such telecommunications provider;
(e) Every corporation that has two or more officers or two or more directors in common with such telecommunications provider;
(f) Every corporation and person, 5 percent or more of which is directly or indirectly owned by a telecommunications provider;
(g) Every corporation or person who or which the Commission determines as a matter of fact, after investigation and hearing, actually is exercising any substantial influence over the policies and actions of such telecommunications provider, even though such influence is not based upon stockholdings, stockholders, directors, or officers to the extent specified in this section of this rule;
(h) Every person or corporation who or which the Commission determines as a matter of fact, after investigation and hearing, actually is exercising such substantial influence over the policies and actions of such telecommunications provider in conjunction with one or more other corporations or persons with whom they are related by ownership or blood or by action in concert that together they are affiliated with such telecommunications provider within the meaning of this section even though no one of them alone is so affiliated.
(2) "Competitive provider" means a competitive telecommunications provider as defined in ORS 759.005(1), who provides services authorized pursuant to ORS 759.020.
(3) "Cooperative" means a cooperative corporation or association, which provides local exchange telecommunications service within its own exchanges, which is organized under ORS Chapter 62, and which is certified under ORS 759.025(2).
(4) "Exempt service" means a telecommunications service for which all revenues from, costs of, and assets dedicated to providing the service are excepted from the Commission's regulatory authority pursuant to ORS 759.052(1) or (2).
(5) "Local exchange service" means local exchange telecommunications service as defined in ORS 759.005(3). Local exchange service includes "shared service."
(6) "Operator service" means service provided by a telecommunications provider in response to a request for special billing, dialing assistance, or information regarding the use of and charges for its telecommunications services. An operator service may be manual or automatic.
(7) "Pay telephone" means a telephone instrument, generally placed in public areas, for transient use on a pay-per-call basis. "Pay telephone" instruments may be coin operated, noncoin operated, prepay, postpay, central office controlled, instrument controlled, provided by local exchange carriers, or provided by other persons or entities.
(8) "Price-listed service" means a product or service whose price and terms are authorized under OAR 860-032-0023, 860-032-0035, ORS 759.052, 759.050, or 759.195, and posted in a price list filed with the Commission. The costs and revenues of a price-listed product or service shall be considered part of the telecommunications utility's regulated activities.
(9) "Private telecommunications network" means a system, including the construction, maintenance, or operation of the system, for the provision of a service or any portion of a service, by a person for the exclusive use of that person and not for resale, directly or indirectly. "Private telecommunications network" includes services provided by the State of Oregon pursuant to ORS 190.240 and 283.140.
(10) "Shared service" means shared telecommunications service as defined in ORS 759.005(6); and
(a) The provision of telecommunications and information management services and equipment:
(A) To a user group comprised of one person or association served by a single telecommunications system;
(B) Located in a single building or in several buildings on contiguous property;
(C) By a commercial shared service provider or by a users' association; and
(D) Through privately owned customer premises equipment and associated data processing and information management services.
(b) Includes connection to local exchange service.
(11) "Telecommunications provider" or "provider" includes competitive providers, cooperatives, and telecommunications utilities.
(12) "Telecommunications service" or "service" means two-way switched access and transport of voice communications, and all services provided in connection with such services, but excludes:
(a) Services provided by radio common carrier;
(b) One-way transmission of television signals;
(c) Surveying;
(d) Private telecommunications networks; and
(e) Customer communications that take place on the customer's side of the network interface.
(13) "Telecommunications utility" means a person who is not a competitive provider and is designated as a telecommunications utility under OAR 860-032-0010.
(14) "Toll service" means a telecommunications service between local exchanges carried on the public switched network for which charges are made on a per-unit basis.
(15) "Unserved person" means a person:
(a) Who lacks local exchange service;
(b) Who is applying for residential service or business service with five or fewer lines; and
(c) Who, for the initiation of such service, would be required to pay line extension charges.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 756.040, 759.005 & 759.020

Hist.: PUC 27-1985(Temp), f. & ef. 12-19-85 (Order No. 85-1203); PUC 19-1986(Temp), f. & ef. 12-15-86 (Order No. 86-1253); PUC 16-1986, f. & ef. 11-17-86 (Order No. 86-1159); PUC 10-1989(Temp), f. & cert. ef. 7-10-89 (Order No. 89-847); PUC 1-1990, f. & cert. ef. 2-6-90 (Order No. 90-96); PUC 5-1993, f. & cert. ef. 2-19-93 (Order No. 93-184); PUC 1-1994, f. & cert. ef. 1-5-94 (Order No. 94-040); PUC 10-1998, f. & cert. ef. 4-28-98; PUC 4-2000, f. & cert. ef. 2-9-00; PUC 15-2001, f. & cert. ef. 6-21-01; PUC 26-2001, f. & cert. ef. 11-5-01; PUC 1-2003, f. & cert. ef. 2-12-03
860-032-0002
Notice and Procedures for a Proceeding Initiated Under Division 32
(1) All notices initiating a proceeding
under this Division, including, but not limited to, applications, petitions, complaints,
and other pleadings, must be served on all telecommunications providers and all
persons on the Commission's new application mailing list. Any person wishing to
be included on the list must submit his or her name, electronic mail address, and
mailing address to the Commission's Administrative Hearings Division.
(2) Except as otherwise provided,
every proceeding under this Division will follow the procedures in ORS 756.500 et
seq. and the Commission's rules of procedure.
(3) Any person submitting
information under the Commission's rules may request that the information be held
in confidence pursuant to the public records law, ORS 192.500.
Stat. Auth.: ORS 183, 756 & 759
Stats. Implemented: ORS 756.040,
759.020 & 759.025
Hist.: PUC 27-1985(Temp),
f. & ef. 12-19-85 (Order No. 85-1203); PUC 16-1986, f. & ef. 11-17-86 (Order
No. 86-1159); PUC 1-1990, f. & cert. ef. 2-6-90 (Order No. 90-96); PUC 10-1998,
f. & cert. ef. 4-28-98; PUC 8-1999, f. & cert. ef. 10-18-99; PUC 4-2000,
f. & cert. ef. 2-9-00; PUC 9-2001, f. & cert. ef. 3-21-01; PUC 4-2003, f.
& cert. ef. 3-11-03; PUC 1-2015, f. & cert. ef. 3-3-15
860-032-0005
Application for New or Amended Certificate of Authority, or to Transfer Authority
(1) A person may not provide intrastate
telecommunications service on a for-hire basis, or transfer a certificate of authority
to provide such service, except as authorized by the Commission.
(2) Any person intending
to provide intrastate telecommunications service in Oregon, or to transfer a certificate
of authority to provide such service, must file an application, on a form prescribed
by the Commission. A copy of the applicable application form is available on the
Commission's website.
(3) The application and any
subsequent amendments must be filed electronically as set forth in OAR 860-001-0140
and 860-001-0170.
(4) Applicant(s) must complete
all applicable parts of the application. If an application, in any material respect,
is incomplete, inaccurate, false, or misleading, the Commission may reject the application.
(5) An application for a
new or amended certificate must contain:
(a) A request for classification
as a telecommunications utility or competitive provider;
(b) The name, mailing address,
telephone number, and electronic mail address of the applicant;
(c) A description of the
service the applicant seeks to provide, including designation of such service as
local exchange, shared, or interexchange service, and a designation of such service
as switched or non-switched service, and a description of how applicant will provide
such service;
(d) A description of the
territory where the service is to be offered. An application to provide local exchange
service must include a description and map of the local exchange service boundaries
or a list of the local exchanges to be served;
(e) The names of affiliated
interests of the applicant, as defined in OAR 860-032-0001, which are certified
to provide or are actually providing telecommunications service in Oregon;
(f) A list of each certificate
of authority to provide service in Oregon, which was granted to applicant or to
an affiliated interest, whether such certificate is in effect or canceled; and
(g) In addition to the requirements
of subsections (5)(a) through (f) of this rule, an application to provide shared
service must:
(A) Describe the user group
to whom service will be provided;
(B) List the street address
of the building(s) where service will be provided; and
(C) If service will be provided
to a user group located in two or more buildings, the application must include a
clear, precise, legible map, of the area to be served.
(6) An application to transfer
a certificate of authority must contain:
(a) The names, mailing addresses,
telephone numbers, and electronic mail addresses of the transferor and transferee;
(b) A description of the
telecommunications services and service area for which authority is to be transferred;
and
(c) The names of affiliated
interests of the transferee, as defined in OAR 860-032-0001, which are certified
to provide or are actually providing telecommunications service in Oregon.
(7) For all applications:
(a) The Commission will serve
notice of the application as provided in OAR 860-032-0002(1).
(b) Within 20 days of the
date of service of the notice, any person may file a protest to an application.
The protest must set forth the grounds for the protest and be filed in accordance
with requirements of OAR 860-001-0140 and 860-001-0170.
(c) The Commission may require
a person filing a protest to show that it is affected by the application or that
its appearance and participation will not unreasonably broaden the issues or burden
the record. Failure of the telecommunications utility or cooperative to protest
an application to provide local exchange service, other than shared service, is
not considered consent to the application.
(d) Any protestant will be
made a party to the application proceeding. Other persons may be made a party upon
formal request to the Commission.
(e) If an applicant intends
to broaden the authority requested during the application process, it must file
a new application pursuant to sections (2) through (6) of this rule. However, an
applicant may narrow its request by filing its amendment with the Filing Center.
(f) The Commission may grant
or deny an application without hearing, unless a hearing is required by ORS 759.020(4).
(g) If the Commission processes
the application without a hearing, the Commission staff may issue to the parties
a proposed order that grants or denies the application. Within 60 days of service
of any proposed order, any party may file exceptions or request a hearing. Exceptions
must be filed with the Filing Center. Within 10 days of filing of any exceptions,
Commission staff and any party may file a reply. In its reply, Commission staff
may modify its proposed order in response to the exceptions filed. Filing dates
for exceptions and replies are calculated and enforced per OAR 860-001-0150.
(h) A party to the application
proceeding may request rehearing or reconsideration of the order, which grants or
denies the application, pursuant to ORS 756.561 and OAR 860-001-0720.
(8) For applicants who request
classification as a telecommunications utility, all services proposed to be offered
by the applicant must be deemed essential services. However, applicant may accompany
the application with a petition to exempt some services pursuant to OAR 860-032-0025
or to price-list some or all services pursuant to OAR 860-032-0035.
(9) The Commission reviews
applications for interexchange service or shared service pursuant to ORS 759.020.
Applications for local exchange service, other than shared service, will be reviewed
pursuant to ORS 759.020 and 759.050.
(10) For applications for
local exchange service, other than shared service, the following apply in addition
to provisions of sections (7) through (9) of this rule:
(a) The Commission may apply
the public interest criteria from ORS 759.050(2), or the Commission may determine
pursuant to ORS 759.020(3) that the affected telecommunications utility is unable
to provide service; and
(b) Failure by the telecommunications
utility to provide reasonable and adequate local exchange service constitutes inability
to provide service.
(11) Applications to transfer
authority to provide telecommunications service are subject to sections (1) through
(4) and (6) through (10) of this rule. With Commission approval, a telecommunications
provider may transfer a certificate of authority subject to the following requirements:
(a) The transferor may transfer
some or all of its authority;
(b) Transferee is liable
for all fees incurred and reports due by the transferor as of the date the transfer
is approved; and
(c) All relevant conditions
and restrictions which attend the authority held by the transferor will apply to
the certificate held by the transferee.
(d) When the application
is granted the transferor will no longer be authorized to provide the telecommunications
services that are transferred.
Stat. Auth.: ORS 183, 756 & 759
Stats. Implemented: ORS 756.040,
759.020, 759.025, 759.030, 759.050, 759.225 & 759.690
Hist.: PUC 27-1985(Temp),
f. & ef. 12-19-85 (Order No. 85-1203); PUC 16-1986, f. & ef. 11-17-86 (Order
No. 86-1159); PUC 10-1989(Temp), f. & cert. ef. 7-10-89 (Order No. 89-847);
PUC 1-1990, f. & cert. ef. 2-6-90 (Order No. 90-96); PUC 23-1990, f. & cert.
ef. 12-31-90 (Order No. 90-1918); PUC 9-1991, f. & cert. ef. 7-16-91 (Order
No. 91-854); PUC 2-1998, f. & cert. ef. 2-24-98; PUC 10-1998, f. & cert.
ef. 4-28-98; PUC 3-1999, f. & cert. ef. 8-10-99; PUC 4-2000, f. & cert.
ef. 2-9-00; PUC 26-2001, f. & cert. ef. 11-5-01; PUC 4-2003, f. & cert.
ef. 3-11-03; PUC 1-2015, f. & cert. ef. 3-3-15
860-032-0007
Conditions of Certificates of Authority
A certificate to
provide telecommunications service is subject to the following conditions:
(1) The certificate
holder must provide only the telecommunications service authorized in the certificate.
(2) A telecommunications
utility may not abandon service except as authorized under the Commission's rules.
(3) For telecommunications
utilities, the records and books of the certificate holder are open to inspection
by the Commission, and must be maintained according to the Commission's rules.
(4) For competitive
providers and cooperatives, the books and records of the certificate holder must
be open to inspection by the Commission to the extent necessary to verify information
required of the certificate holder. The books and records must be maintained according
to the applicable rules of the Commission.
(5) The certificate
holder must pay all access charges and subsidies imposed pursuant to the Commission's
rules, orders, tariffs, or price lists.
(6) The certificate
holder involved in the provision of an operator service must:
(a) Notify
all callers at the beginning of each call of the telecommunications provider's name;
however, a telecommunications provider furnishing operator service for another telecommunications
provider may brand the call by identifying the other provider;
(b) Disclose
rate and service information to the caller when requested;
(c) Maintain
a current list of emergency numbers for each service territory it serves;
(d) Transfer
an emergency call to the appropriate emergency number when requested, free of charge;
(e) Transfer
a call to, or instruct the caller how to reach, the originating telecommunications
utility's operator service upon request of the caller, free of charge;
(f) Not transfer
a call to another operator service provider without the caller's notification and
consent;
(g) Not bill
or collect for calls not completed to the caller's destination telephone number;
and
(h) Not screen
calls and prevent or block the completion of calls which would allow the caller
to reach an operator service company different from the certificate holder. In addition,
the certificate holder shall, through contract provisions with its call aggregator
clients, prohibit the blocking of a caller's access to his or her operator service
company of choice. A certificate holder may apply for a waiver from this requirement
if necessary to prevent fraudulent use of its services.
(7) Telecommunications
providers who enter into operator service contracts or arrangements with call aggregators
must include in those contracts or arrangements provisions for public notification
as follows:
(a) A sticker
or name plate identifying the name of the certificate holder must be attached to
each telephone available to the public; and
(b) A brochure,
pamphlet, or other notice must be available in the immediate vicinity of the telephone
giving the name of the operator service provider, stating that rate quotes are available
upon request, listing a toll-free telephone number for customer inquiry, and giving
instructions on how the caller may access other operator service providers.
(8) Competitive
providers may contract with telecommunications utilities, other competitive providers,
or other persons for customer billing and collection under the following conditions:
(a) The telecommunications
utility, other competitive provider, or other person, in billing for the competitive
provider, must include on the bill the name of a company with the information and
authority to provide information and resolve disputes about billing entries, a toll-free
number to reach that company, and details of the services and charges billed;
(b) The telecommunications
utility may not deny telecommunications service to customers for failure to pay
charges for competitive provider services or unregulated utility services.
(9) The certificate
holder must comply with Commission rules and orders applicable to the certificate
holder.
(10) The
certificate holder may not take any action that impairs the ability of other certified
telecommunications providers to meet service standards specified by the Commission;
(11) The
certificate holder must respond in a timely manner to Commission inquiries.
(12) The
certificate holder must submit required reports in a timely manner.
(13) The
certificate holder must notify the Commission of changes to the certificate holder's
name, address, or telephone numbers within ten days of such change.
(14) Telecommunications
providers must meet service standards set forth in applicable Commission's rules,
including OAR 860-032-0012.
(15) The
certificate holder must timely pay all Commission taxes, fees, or assessments adopted
pursuant to Oregon law or Commission rules, orders, tariffs or price lists.
(16) Except
as otherwise allowed under state or federal law, the certificate holder must not
block, choke, reduce or restrict intrastate traffic in any way.
(17) The
certificate holder must take reasonable steps to ensure that it does not adopt or
perpetuate routing practices that, except as otherwise allowed under state or federal
law, result in lower quality service to an exchange with higher terminating access
rates than like service to an exchange with lower terminating access rates.
(a) Reasonable
steps include:
(A) Not engaging
in deceptive or misleading practices including but not limited to informing a caller
that a number is not reachable or is out of service when the number is in fact reachable
and in service.
(B) Ensuring
that the actions of any underlying carrier, if that underlying carrier is an agent,
contractor or subcontractor of or employed by the certificate holder and acting
within the scope of the person’s employment, used to deliver traffic on behalf
of the certificate holder would not put the certificate holder in violation of any
Commission rule.
(b) The certificate
holder is liable for the actions of an underlying carrier used to deliver traffic
on behalf of the certificate holder, if that underlying carrier is an agent, contractor
or subcontractor of or employed by the certificate holder and acting within the
scope of the person’s employment and the certificate holder knew or should
have known of the underlying carrier’s actions and engages in acts or omissions
that effectively allow those actions to persist.
Stat. Auth.: ORS
183, 756 & 759

Stats. Implemented:
ORS 756.040, 759.020, 759.036, 759.050, 759.225, 759.450 & 759.690

Hist.: PUC
27-1985(Temp), f. & ef. 12-19-85 (Order No. 85-1203); PUC 16-1986, f. &
ef. 11-17-86 (Order No. 86-1159); PUC 10-1989(Temp), f. & cert. ef. 7-10-89
(Order No. 89-847); PUC 1-1990, f. & cert. ef. 2-6-90 (Order No. 90-96); PUC
23-1990, f. & cert. ef. 12-31-90 (Order No. 90-1918); PUC 9-1991, f. & cert.
ef. 7-16-91 (Order No. 91-854); PUC 2-1998, f. & cert. ef. 2-24-98; PUC 10-1998,
f. & cert. ef. 4-28-98; PUC 3-1999, f. & cert. ef. 8-10-99; PUC 4-2000,
f. & cert. ef. 2-9-00, Renumbered from 860-032-0005(9); PUC 6-2011, f. &
cert. ef. 9-14-11; PUC 7-2012, f. & cert. ef. 12-17-12
860-032-0008
Failure to File Information or Pay the Annual Fee
(1) If the Commission has not received an annual fee payment from a telecommunications provider by April 1 of the year after the calendar year upon which the fee is based, a penalty shall be due and payable. The penalty shall equal two percent of the annual fee for each and every month or fraction thereof that the fee remains unpaid.
(2) If the Commission has not received requested information or an annual fee within the specified time, or a telecommunications provider does not cooperate with a Commission audit, the Commission may commence a proceeding to impose sanctions, including but not limited to, revoking the telecommunications provider's certificate of authority to operate in Oregon.
Stat. Auth.: ORS 183 & 756

Stats. Implemented: ORS 756.040, 756.310, 756.320, 756.350 & 759.020

Hist.: PUC 13-1999, f. & cert. ef. 12-7-99
860-032-0010
Classification of Applicants as Telecommunications Providers
(1) Pursuant to ORS 759.020, there shall be two classifications of telecommunications providers:
(a) Telecommunications utility; and
(b) Competitive provider.
(2) The Commission shall classify an applicant for a certificate of authority pursuant to ORS 759.020.
(3) A telecommunications provider may file a petition with the Commission under OAR 860-032-0005 to change its classification. On the Commission's own motion, and after notice and opportunity for hearing, the Commission may change a telecommunications provider's classification upon finding the provider no longer qualifies for the classification previously assigned or qualifies for a different classification.
(4) Local exchange telecommunications service provided by a telecommunications utility or a cooperative within the boundaries of local exchanges belonging to another telecommunications utility or cooperative, which exchanges are defined pursuant to ORS 759.005(3), shall be considered the operations of a competitive provider, and may only be provided pursuant to a certificate of authority granted by the Commission under ORS 759.020. Such service shall be considered operations of a competitive provider without regard to the manner the provider treats those operations.
(5) Telecommunications services provided by a telecommunications utility or a cooperative pursuant to a certificate of authority granted under ORS 759.020, wherein the provider was classified as a competitive provider for purposes of providing those services, shall be considered the operations of a competitive provider without regard to the manner the provider treats those operations.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 756.040, 759.005, 759.020 & 759.036

Hist.: PUC 27-1985(Temp), f. & ef. 12-19-85 (Order No. 85-1203); PUC 16-1986 f. & ef. 11-17-86 (Order No. 86-1159); PUC 10-1998, f. & cert. ef. 4-28-98; PUC 4-2000, f. & cert. ef. 2-9-00; PUC 9-2001, f. & cert. ef. 3-21-01
860-032-0011
Advertisements by Competitive Providers
Each competitive provider shall ensure that advertisements or other offers of service do not refer to the Commission's certification of the competitive provider, unless the advertisement or offer conspicuously includes the following statement:
The Public Utility Commission of Oregon does not regulate the rates of this carrier. Certification by the Commission means that this carrier is listed with the Commission to do business in Oregon.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 756.040, 759.020, & 759.050

Hist.: PUC 5-1991, f. & cert. ef. 4-3-91; PUC 10-1998, f. & cert. ef. 4-28-98; PUC 4-2000, f. & cert. ef. 2-9-00
860-032-0012
Retail Telecommunications Service Standards for Competitive Telecommunications Providers
Every large telecommunications utility,
as defined in OAR 860-023-0001(2), must adhere to the standards in OAR 860-023-0055.
Every small telecommunications utility, as defined in 860-034-0010(3)(a) must adhere
to the standards in 860-034-0390. Every competitive telecommunications provider,
as defined in ORS 759.005(1), that maintains more than 1,000 access lines on a statewide
basis, must adhere to the following service standards:
(1) Definitions.
(a) "Access Line" —
A facility engineered with dialing capability to provide retail telecommunications
service that connects a customer's service location to the Public Switched Telephone
Network;
(b) "Average Busy Season
Busy Hour" — The hour that has the highest average traffic for the three highest
months, not necessarily consecutive, in a 12-month period. The busy hour traffic
averaged across the busy season is termed the average busy season busy hour traffic;
(c) "Average Speed of Answer"
— The average time that elapses between the time the call is directed to a
representative and the time it is answered;
(d) "Blocked Call" —
A properly dialed call that fails to complete to its intended destination except
for a normal busy (60 interruptions per minute);
(e) "Customer" — Any
person, firm, partnership, corporation, municipality, cooperative, organization,
governmental agency, or other legal entity that has applied for, been accepted,
and is currently receiving local exchange telecommunications service;
(f) "Exchange" — Geographic
area defined by maps filed with and approved by the Commission for the provision
of local exchange telecommunications service;
(g) "Final Trunk Group" —
A last-choice trunk group that receives overflow traffic and that may receive first-route
traffic for which there is no alternative route;
(h) "Force Majeure"—
Circumstances beyond the reasonable control of a competitive telecommunications
provider, including but not limited to, delays caused by:
(A) A vendor in the delivery
of equipment, where the competitive telecommunications provider has made a timely
order of equipment;
(B) Local, state, federal,
or tribal government authorities in approving easements or access to rights of way,
where the competitive telecommunications provider has made a timely application
for such approval;
(C) The customer, including
but not limited to, the customer's construction project or lack of facilities, or
failure to provide access to the customer's premises;
(D) Uncontrollable events,
such as explosion, fire, floods, frozen ground, tornadoes, severe weather, epidemics,
injunctions, wars, acts of terrorism, strikes or work stoppages, and negligent or
willful misconduct by customers or third parties, including but not limited to,
outages originating from introduction of a virus onto the provider's network;
(i) "Held Order for Lack
of Facilities" — Request for access line service delayed beyond the initial
commitment date due to lack of facilities. An access line service order includes
an order for new service, transferred service, additional lines, or change of service;
(j) "Initial Commitment Date"
— The initial date pledged by the competitive telecommunications provider
to provide a service, facility, or repair action. This date is within the minimum
time set forth in these rules or a date determined by good faith negotiations between
the customer and the competitive telecommunications provider;
(k) "Network Interface" —
The point of interconnection between the competitive telecommunications provider's
communications facilities and customer terminal equipment, protective apparatus,
or wiring at a customer's premises. The network interface must be located on the
customer's side of the competitive telecommunications provider's protector;
(l) "Retail Telecommunications
Service" — A telecommunications service provided for a fee to customers. Retail
telecommunications service does not include a service provided by a competitive
telecommunications provider to another competitive telecommunications provider or
telecommunications utility, unless the competitive telecommunications provider or
telecommunications utility receiving the service is the end user of the service;
(m) "Service Area" —
The entire geographic area the Commission has certified a competitive telecommunications
provider to serve. A competitive telecommunications provider may petition the Commission
to designate a different geographic area as its service quality reporting area.
(n) "Tariff" — A schedule
showing rates, tolls, and charges that the competitive telecommunications provider
has established for a retail service;
(o) "Trouble Report" —
A report of a malfunction that affects the functionality and reliability of retail
telecommunications service on existing access lines, switching equipment, circuits,
or features made up to and including the network interface, to a competitive telecommunications
provider by or on behalf of that competitive telecommunications provider's customer,
which affects the functionality and reliability of retail telecommunications service;
(p) "Wire Center" —
A facility where local telephone subscribers' access lines converge and are connected
to switching equipment that provides access to the Public Switched Telephone Network,
including remote switching units and host switching units. A wire center does not
include collocation arrangements in a connecting competitive telecommunications
provider's wire center or broadband hubs that have no switching equipment.
(2) Measurement and Reporting
Requirements. A competitive telecommunications provider must take the measurements
required by this rule and report them to the Commission as specified. Reported measurements
must be reported to the first significant digit (i.e., one number should be reported
to the right of the decimal point). The service quality objective service levels
set forth in sections 4 through 8 of this rule apply only to normal operating conditions
and do not establish a level of performance to be achieved during force majeure
events.
(3) Additional Reporting
Requirements. The Commission may require a competitive telecommunications provider
to submit additional reports on any item covered by this rule.
(4) Provisioning and Held
Orders for Lack of Facilities. The representative of the competitive telecommunications
provider must give a retail customer an initial commitment date of not more than
six business days after a request for access line service, unless a later date is
determined through good faith negotiations between the customer and the competitive
telecommunications provider. The competitive telecommunications provider may change
the initial commitment date only if requested by the customer. When establishing
the initial commitment date, the competitive telecommunications provider may take
into account the actual time required for the customer to meet prerequisites; e.g.,
line extension charges or trench and conduit requirements. If a request for service
becomes a held order for lack of facilities, the serving competitive telecommunications
provider must, within five business days, send or otherwise provide the customer
a written commitment to fill the order.
(a) Measurement:
(A) Commitments Met —
A competitive telecommunications provider must calculate the monthly percentage
of commitments met for service, based on the initial commitment date, across its
Oregon service territory. Commitments missed for reasons solely attributed to customers,
another competitive telecommunications provider or telecommunications utility may
be excluded from the calculation of the "commitments met" results;
(B) Held Orders for Lack
of Facilities — A competitive telecommunications provider must determine the
total monthly number of held orders, due to lack of facilities, not completed by
the initial commitment date during the reporting month and the number of primary
(initial access line) held orders, due to lack of facilities, over 30 days past
the initial commitment date.
(b) Objective Service Level:
(A) Commitments Met —
Each competitive telecommunications provider must meet at least 90 percent of its
commitments for service.
(B) Held Orders:
(i) The number of held orders
for the lack of facilities for each competitive telecommunications provider must
not exceed the greater of two per wire center, or designated service area, per month
averaged over the entire Oregon geographic area served by the competitive telecommunications
provider, or five held orders for lack of facilities per 1,000 inward orders and
(ii) The total number of
primary held orders for lack of facilities in excess of 30 days past the initial
commitment date must not exceed 10 percent of the total monthly held orders for
lack of facilities within the entire Oregon geographic area served by the competitive
telecommunications provider.
(c) Reporting Requirement:
Each competitive telecommunications provider must report monthly to the Commission
the percentage of commitments met for service, total number of held orders for lack
of facilities, and the total number of primary held orders for lack of facilities
over 30 days past the initial commitment date.
(d) Retention Requirement:
Each competitive telecommunications provider must maintain records about held orders
for lack of facilities for one year. The record must explain why each order is held
and the initial commitment date.
(5) Trouble Reports. Each
competitive telecommunications provider must maintain an accurate record of all
reports of malfunction made by its customers.
(a) Measurement: A competitive
telecommunications provider must determine the number of customer trouble reports
that were received during the month. The competitive telecommunications provider
must relate the count to the total working access lines within a reporting wire
center, or designated service area. A competitive telecommunications provider need
not report those trouble reports that were caused by circumstances beyond its control.
The approved trouble report exclusions are:
(A) Cable Cuts: A competitive
telecommunications provider may take an exclusion if the "buried cable location"
(locate) was either not requested or was requested and was accurate. If a competitive
telecommunications provider or the provider's contractor caused the cut, the exclusion
can only be used if the locate was accurate and all general industry practices were
followed;
(B) Internet Service Provider
(ISP) Blockage: If an ISP does not have enough access trunks to handle peak traffic;
(C) Modem Speed Complaints:
An exclusion may be taken if the copper cable loop is tested at the subscriber location
and the objective service levels in section 10 of this rule were met;
(D) No Trouble Found: Where
no trouble is found, one exemption may be taken. If a repeat report of the same
trouble is received within a 30-day period, the repeat report and subsequent reports
must be counted;
(E) New Feature or Service:
Trouble reports related to a customer's unfamiliarity with the use or operation
of a new (within 30 days) feature or service;
(F) No Access: An exclusion
may be taken if a repair appointment was kept and the copper based access line at
the nearest accessible terminal met the objective service levels in section 10 of
this rule. If a repeat trouble report is received within the following 30-day period,
the repeat report and subsequent reports must be counted;
(G) Subsequent Tickets/Same
Trouble/Same Access Line: Only one trouble report for a specific complaint for the
same access line should be counted within a 48-hour period. All repeat trouble reports
after the 48-hour period must be counted;
(H) Non-Regulated or Deregulated
Equipment: Trouble associated with such equipment should not be counted;
(I) Trouble with Other Competitive
Telecommunications Providers or Telecommunications Utilities: A trouble report caused
solely by another competitive telecommunications provider or telecommunications
utility;
(J) Lightning Strikes: Trouble
reports received for damage caused by lightning strikes can be excluded if all accepted
grounding, bonding, and shielding practices were followed by the competitive telecommunications
provider, at the damaged location; and
(K) Other exclusions: As
approved by the Commission.
(b) Objective Service Level:
A competitive telecommunications provider must maintain service so that the monthly
trouble report rate, after approved trouble report exclusions, does not exceed:
(A) For wire centers, or
designated service areas with more than 1,000 access lines: two per 100 working
access lines per wire center, or designated service area, more than three times
during a sliding 12-month period.
(B) For wire centers, or
designated service area, with 1,000 or less access lines: three per 100 working
access lines per wire center, or designated service area, more than three times
during a sliding 12-month period.
(c) Reporting Requirement:
Each competitive telecommunications provider must report monthly to the Commission:
(A) The trouble report rate
by wire center, or designated service area;
(B) The reason(s) a wire
center, or designated service area, meeting the standard (did not exceed the trouble
report rate threshold for more than three of the last 12 months) exceeded a trouble
report rate of 3.0 per 100 working access lines during the reporting month;
(C) The reason(s) a wire
center, or designated service area, not meeting the standard, after the exclusion
adjustment, exceeded the trouble report rate threshold per 100 access lines during
the reporting month; and
(D) The access line count
for each wire center, or designated service area.
(d) Retention Requirement:
Each competitive telecommunications provider must maintain a record of reported
trouble in such a manner that it can be forwarded to the Commission upon the Commission's
request. The competitive telecommunications provider must keep all records for a
period of one year. The record of reported trouble must contain as a minimum the:
(A) Telephone number;
(B) Date and time received;
(C) Time cleared;
(D) Type of trouble reported;
(E) Location of trouble;
and
(F) Whether or not the present
trouble was within 30 days of a previous trouble report.
(6) Repair Clearing Time.
This standard establishes the clearing time for all trouble reports from the time
the customer reports the trouble to the competitive telecommunications provider
until the trouble is resolved. The competitive telecommunications provider must
provide each customer making a network trouble report with a commitment time when
the competitive telecommunications provider will repair or resolve the problem.
(a) Measurement: The competitive
telecommunications provider must calculate the percentage of trouble reports cleared
within 48 hours of receiving a report for each repair center, or designated service
area. Alternatively, the competitive telecommunications provider may use the following
weekend exception to calculate the percentage for trouble reports cleared for those
reports that are received between 12 pm on Friday until 5 pm on Sunday.
(A) The trouble reports cleared
must be calculated for reports received between 12 pm Friday and 5 pm Saturday and
cleared by 5 pm the following Monday for each repair center, or designated service
area.
(B) The trouble reports cleared
must be calculated for reports received between 5 pm Saturday and 5 pm Sunday and
cleared by 5 pm the following Tuesday for each repair center, or designated service
area. Alternative weekend repair calculations must be aggregated into the calculation
for the percentage of trouble reports cleared within 48 hours.
(b) Objective Service Level:
A competitive telecommunications provider must monthly clear at least 90 percent
of all trouble reports within 48 hours of receiving a report for each repair center,
or designated service area. Alternatively, for those reports that are received between
12 pm on Friday and 5 pm on Sunday, the competitive telecommunications provider
may use the following weekend exception to calculate the percentage for trouble
reports cleared:
(A) The competitive telecommunications
provider must clear 90 percent of all trouble reports received between 12 pm Friday
and 5 pm Saturday by 5 pm the following Monday for each repair center or designated
service area.
(B) The competitive telecommunications
provider must clear 90 percent of all trouble reports received between 5 pm Saturday
and 5 pm Sunday by 5 pm the following Tuesday for each repair center or designated
service area.
In the standard or alternative
calculation methods, trouble reports attributed solely to customers of another competitive
telecommunications provider or telecommunications utility may be excluded from the
calculation of the “repair clearing time” results.
(c) Reporting Requirement:
Each competitive telecommunications provider must report monthly to the Commission
the percentage of trouble reports cleared within 48 hours by each repair center,
or designated service area with optional adjustments allowed for weekend repair
exceptions described in (b). A competitive telecommunications provider must use
its best efforts to complete out-of-service restorations for business customers.
In addition, a competitive telecommunications provider must use its best efforts
to complete out-of-service restorations for residential customers who have identified
either a medical necessity or no access to an alternative means of voice or E-911
communications.
(d) A competitive telecommunications
provider must indicate in its report if it opts to use the alternative weekend exception
period reporting.
(e) Retention Requirement:
None.
(7) Blocked Calls. A competitive
telecommunications provider must engineer and maintain all intraoffice, interoffice,
and access trunking and associated switching components to allow completion of calls
made during the average busy season busy hour without encountering blockage or equipment
irregularities in excess of levels listed in subsection (7)(b) of this rule.
(a) Measurement:
(A) A competitive telecommunications
provider must collect traffic data; i.e., peg counts and usage data generated by
individual components of equipment or by the wire center as a whole, and calculate
blockage levels of the interoffice final trunk groups.
(B) System blockage is determined
by special testing at the wire center. Commission Staff or a competitive telecommunications
provider technician will place test calls to a predetermined test number, and the
total number of attempted calls and the number of completed calls will be counted.
The percentage of calls completed must be calculated.
(b) Objective Service Level:
(A) A competitive telecommunications
provider must maintain interoffice final trunk groups to allow 99 percent completion
of calls during the average busy season busy hour without blockage (P.01 grade of
service); and
(B) A competitive telecommunications
provider must maintain its switch operation so that 99 percent of the calls do not
experience blockage during the normal busy hour.
(C) When a competitive telecommunications
provider fails to maintain the interoffice final trunk group P.01 grade of service
for four or more consecutive months, it will be considered out-of-standard until
the condition is resolved. A single repeat blockage within two months of restoring
the P.01 grade of service will be considered a continuation of the original blockage.
(c) Reporting Requirement:
Each competitive telecommunications provider must report monthly to the Commission:
(A) Local and extended area
service (EAS) final trunk groups that do not meet the objective service level for
trunk group blockage, measured from each of its switches, regardless of the ownership
of the terminating switch;
(B) Its tandem switch final
trunk group blockages associated with EAS traffic;
(C) Any known cause for the
blockage and actions to bring the trunks into standard; and
(D) Identity of the competitive
telecommunications provider or telecommunications utility, if other than the reporting
competitive telecommunications provider, responsible for maintaining those final
trunk groups not meeting the standard.
(d) Retention Requirement:
Each competitive telecommunications provider must maintain records for one year.
(8) Access to Competitive
Telecommunications Provider Representatives. This rule sets the allowed time for
competitive telecommunications provider business office or repair service center
representatives to answer customer calls.
(a) Measurement:
(A) Direct Representative
Answering: A competitive telecommunications provider must measure the answer time
from the first ring at the competitive telecommunications provider business office
or repair service center;
(B) Driven, Automated, or
Interactive Answering System: The option of transferring to the competitive telecommunications
provider representative must be included in the initial local service-screening
message. The competitive telecommunications provider must measure the answering
time from the point a call is directed to its representatives; e.g., when the call
leaves the Voice Response Unit;
(C) Each competitive telecommunications
provider must calculate:
(i) The monthly percentage
of the total calls placed to the business office and repair service center and the
number of calls answered by representatives within 20 seconds; or
(ii) The average speed of
answer time for the total calls received by the business office and repair service
center.
(b) Objective Service Level:
(A) No more than 1 percent
of calls to the competitive telecommunications provider business office or repair
service center may encounter a busy signal.
(B) The competitive telecommunications
provider representatives must answer at least 80 percent of calls within 20 seconds
or have an average speed of answer time of 50 seconds or less.
(c) Reporting Requirement:
(A) Each competitive telecommunications
provider must report monthly to the Commission an exception report if busy signals
were encountered in excess of 1 percent for either the business office or repair
service center; and
(B) Each competitive telecommunications
provider must report monthly to the Commission the percentage of calls answered
within 20 seconds or the average speed of answer time for both the business office
and repair service center. Once a method of measurement is reported by the provider,
that method can only be changed with permission of the Commission.
(d) Retention Requirement:
None.
(9) Interruption of Service
Notification. A competitive telecommunications provider must report significant
outages that affect customer service. These interruptions could be caused by switch
outage, electronic outage, cable cut, or construction.
(a) Measurement: A competitive
telecommunications provider must notify the Commission when an interruption occurs
that exceeds any of the following thresholds:
(A) Cable cuts, excluding
service wires and wires placed in lieu of cable, or electronic outages lasting longer
than 30 minutes and affecting 50 percent or more of in-service lines.
(B) Toll or Extended Area
Service isolation lasting longer than 30 minutes and affecting 50 percent or more
of in-service lines.
(C) Isolation of a central
office (host or remote) from the E 9-1-1 emergency dialing code or isolation of
a Public Safety Answering Position (PSAP).
(D) Isolation of a wire center
for more than 15 minutes.
(E) Outage of the business
office or repair center access system lasting longer than 15 minutes in those instances
where the traffic cannot be re-routed to a different center.
(b) Objective Service Level:
Not applicable.
(c) Reporting Requirement:
A competitive telecommunications provider must report service interruptions to the
Commission engineering staff by telephone, by facsimile, by electronic mail, or
personally within two hours during normal work hours of the business day after the
company becomes aware of such interruption of service. Interim reports will be given
to the Commission as significant information changes (e.g., estimated time to restore,
estimated impact to customers, cause of the interruption, etc.) until it is reported
that the affected service is restored.
(d) Retention Requirement:
None.
(10) Customer Access Line
Testing. All customer access lines must be designed, installed, and maintained to
meet the levels in subsection (b) of this section.
(a) Measurement: Each competitive
provider must make all loop parameter measurements at the network interface, or
as close as access allows;
(b) Objective Service Level:
Each access line must meet the following levels:
(A) Loop Current: The serving
wire center loop current, when terminated into a 400-ohm load, must be at least
20 milliamperes;
(B) Loop Loss: The maximum
loop loss, as measured with a 1004-hertz tone from the serving wire center, must
not exceed 8.5 decibels (dB);
(C) Metallic Noise: The maximum
metallic noise level, as measured on a quiet line from the serving wire center,
must not exceed 20 decibels above referenced noise level — C message weighting
(dBrnC); and
(D) Power Influence: As a
goal, power influence, as measured on a quiet line from the serving wire center,
must not exceed 80 dBrnC.
(c) Reporting Requirement:
A competitive telecommunications provider must report measurement readings as directed
by the Commission;
(d) Retention Requirement:
None.
(11) Customer Access Lines
and Wire Center Switching Equipment. All combinations of access lines and wire center
switching equipment must be capable of accepting and correctly processing at least
the following network control signals from the customer premises equipment. The
wire center must provide dial tone and maintain an actual measured loss between
interoffice and access trunk groups.
(a) Measurement: Each competitive
telecommunications provider must make measurements at or to the serving wire center;
(b) Objective Service Level:
(A) Dial Tone Speed. Ninety-eight
percent of originating average busy hour call attempts must receive dial tone within
three seconds; and
(B) A competitive telecommunications
provider must maintain all interoffice and access trunk groups so that the actual
measured loss (AML) in no more than 30 percent of the trunks deviates from the expected
measured loss (EML) by more than 0.7 dB and no more than 4.5 percent of the trunks
deviates from EML by more than 1.7 dB.
(c) Reporting Requirement:
None.
(d) Retention Requirement:
None.
(12) Special Service Access
Lines. All special service access lines must meet the performance requirements specified
in applicable competitive telecommunications provider tariffs or contracts.
(13) Competitive Telecommunications
Provider Interconnectivity. A competitive telecommunications provider connected
to the facilities of another competitive telecommunications provider or telecommunications
utility must operate its system in a manner that will not impede either company's
ability to meet required standards of service. A competitive telecommunications
provider must report interconnection operational problems promptly to the Commission.
(14) Remedies for Violation
of This Standard.
(a) If a competitive telecommunications
provider subject to this rule fails to meet a minimum service quality standard,
the Commission must require the competitive telecommunications provider to submit
a plan for improving performance as provided in ORS 759.450(5). If a competitive
telecommunications provider does not meet the goals of its improvement plan within
six months, or if the plan is disapproved by the Commission, the Commission may
assess penalties in accordance with ORS 759.450(5) through (7).
(b) In addition to the remedy
provided under ORS 759.450(5), if the Commission believes that a competitive telecommunications
provider subject to this rule has violated one or more of its service standards,
the Commission must give the competitive telecommunications provider notice and
an opportunity to request a hearing. If the Commission finds a violation has occurred,
the Commission may require the competitive telecommunications provider to provide
the following relief to the affected customers:
(A) An alternative means
of telecommunications service for violations of paragraph (4)(b)(B) of this rule;
(B) Customer billing credits
equal to the associated non-recurring and recurring charges of the competitive telecommunications
provider for the affected service for the period of the violation; and
(C) Other relief authorized
by Oregon law.
(15)(a) If the Commission
determines that effective competition exists in one or more exchange(s), it may
exempt all competitive telecommunications providers and telecommunications utilities
providing telecommunications services in those exchanges from the requirements of
this rule, in whole or in part. In making this determination, the Commission will
consider:
(A) The extent to which the
service is available from alternative providers in the relevant exchange(s);
(B) The extent to which the
services of alternative providers are functionally equivalent or substitutable at
comparable rates, terms, and conditions;
(C) Existing barriers to
market entry;
(D) Market share and concentration;
(E) Number of suppliers;
(F) Price to cost ratios;
(G) Demand side substitutability
(e.g., customer perceptions of competitors as viable alternatives); and
(H) Any other factors deemed
relevant by the Commission.
(b) When a competitive telecommunications
provider petitions the Commission for exemption under this provision, the Commission
must provide notice of the petition to all relevant competitive telecommunications
providers and telecommunications utilities providing the applicable service(s) in
the exchange(s) in question. The Commission will provide such notified competitive
telecommunications providers and telecommunications utilities an opportunity to
submit comments in response to the petition. The comments may include requests that,
following the Commission's analysis outlined above in paragraphs (15)(a)(A) through
(H), the commenting competitive telecommunications provider or telecommunications
utilities be exempt from these rules for the applicable service(s) in the relevant
exchange(s).
(c) The Commission may grant
a competitive telecommunications provider's petition for an exemption from service
quality reporting requirements if the competitive telecommunications provider meets
all service quality objective service levels set forth in sections (4) through (8)
of this rule for the 12 months prior to the month in which the petition is filed.
Stat. Auth.: ORS 183, 756 & 759
Stats. Implemented: ORS 756.040,
759.020, 759.030 & 759.050
Hist.: PUC 5-1991, f. & cert. ef. 4-3-91;
PUC 4-2000, f. & cert. ef. 2-9-00; PUC 13-2001, f. & cert. ef. 5-25-01;
PUC 7-2002, f. & cert. ef. 2-26-02; PUC 10-2005, f. & cert. ef. 12-27-05;
PUC 6-2011, f. & cert. ef. 9-14-11; PUC 2-2014, f. & cert. ef. 1-22-14
860-032-0013
Uncertified Telecommunications Providers
(1) No telecommunications provider shall provide telecommunications service to another person for purposes of resale, unless the purchaser has a valid certificate of authority from the Commission to operate as a telecommunications provider.
(2) No telecommunications provider shall purchase telecommunications service, for purposes of resale, from another person, unless the seller has a valid certificate of authority from the Commission to operate as a telecommunications provider.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 756.040, 759.020 & 759.050

Hist.: PUC 5-1991, f. & cert. ef. 4-3-91; PUC 10-1998, f. & cert. ef. 4-28-98; PUC 4-2000, f. & cert. ef. 2-9-00
860-032-0015
Cancellation or Suspension of a Telecommunications Provider's Certificate
(1) The Commission may cancel or suspend a certificate of authority to provide telecommunications service upon a finding that:
(a) The certificate holder intentionally filed an application containing incomplete, inaccurate, false, or misleading information or otherwise misrepresented the services or territory the applicant intends to serve, the applicant's ownership, affiliates of the applicant, or the applicant's assets or other information presented to the Commission;
(b) The certificate holder has failed to comply with the terms and conditions of the certificate;
(c) The certificate holder intentionally provided to the Commission incomplete, inaccurate, false, or misleading information; or
(d) The certificate holder failed to pay the annual PUC fee, as required by OAR 860-032-0095.
(2) If the Commission finds a telecommunications provider has violated section (1) of this rule, the Commission may, by order, cancel or suspend the authority in its entirety or the authority to provide a particular service. Upon suspension or cancellation, the telecommunications provider shall be prohibited from providing the services specified in the order.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 756.040, 756.320, 759.020& 759.050

Hist.: PUC 27-1985(Temp), f. & ef. 12-19-85 (Order No. 85-1203); PUC 16-1986, f. & ef. 11-17-86 (Order No. 86-1159); PUC 10-1998, f. & cert. ef. 4-28-98; PUC 4-2000, f. & cert. ef. 2-9-00; PUC 9-2001, f. & cert. ef. 3-21-01
860-032-0020
Abandonment of Service
(1) For the purpose of this rule:
(a) "Abandon" means to discontinue or cease providing.
(b) "Commission" means the Public Utility Commission of Oregon.
(c) "Exiting provider" means a telecommunications provider, which intends to abandon a telecommunications service.
(d) "Grandfather" means to discontinue or cease offering a service to new customers and to continue offering the service to existing customers.
(e) "Oregon Emergency Management" means the Technology and Operations Section, Oregon Emergency Management, Department of State Police, in Salem, Oregon.
(f) "Receiving provider" means a telecommunications provider, which receives or acquires customers for a service being abandoned by an exiting provider. A receiving provider may be a telecommunications utility, a telecommunications cooperative, or a competitive provider.
(g) "Receiving telecommunications utility" means a telecommunications utility, which is a receiving provider.
(h) "Receiving competitive provider" means a competitive provider, which is a receiving provider.
(i) "Regulated service" means a telecommunications service provided by a telecommunications utility which is not an exempt service as defined in OAR 860-032-0001.
(j) "Starting date" means the day a telecommunications utility may lawfully disconnect service to an exiting provider or the date a telecommunications utility knows that an exiting provider ceases providing service, whichever comes first.
(k) "Sunset date" means the day a telecommunications provider will abandon a grandfathered service being provided to existing customers.
(l) "Through service" has the same meaning as in OARs 860-022-0003 and 860-034-0015.
(2) Except as specified in section (3) of this rule, this rule applies:
(a) When a telecommunications utility or competitive provider abandons any intrastate telecommunications service; and
(b) When a telecommunications cooperative abandons any through service.
(3) This rule does not apply:
(a) When a telecommunications utility or cooperative transfers control of its operations, for any or all of its service area in Oregon, to another telecommunications utility or cooperative, under ORS 759.375 to 759.390 or 759.500 to 759.570;
(b) When a telecommunications provider replaces a telecommunications service with a substantially similar service; and
(c) When a telecommunications provider disconnects service to an individual customer at the customer's request or for cause, including non-payment.
(4) This rule does not relieve telecommunications providers of any requirements imposed by the Federal Communications Commission (FCC), including FCC anti-slamming rules and 47 Code of Federal Regulations, Section 63.71.
(5) Notifications required by this rule shall include the following at a minimum:
(a) Name of the exiting provider;
(b) Address and telephone number where the public, customers, Commission staff, and affected telecommunications providers may contact the exiting provider for information regarding the abandonment;
(c) Description of telecommunications services to be abandoned;
(d) Identification of geographic areas where the services will be abandoned;
(e) Date the service(s) will be abandoned;
(f) If applicable, a statement whether customers of the services(s) to be abandoned will be converted to different service(s) offered by the exiting provider, and if so, what customers must do to be converted to the different service(s);
(g) If applicable, a statement that all customers will be automatically transferred to a specified receiving provider unless they disconnect or obtain service from another provider. The exiting provider must identify the receiving provider to which customers will be transferred;
(h) If the exiting provider intends to transfer customers to a specified receiving competitive provider and the receiving competitive provider will not accept all customers, a statement that customers may or will lose their service unless they obtain services from a provider of their choice. The exiting provider must provide reasonable means for each customer to determine whether he or she will be accepted by the receiving competitive provider;
(i) If applicable, a statement that service will be abandoned and that customers must obtain the service(s) to be abandoned from another provider;
(j) An explanation of how customers may receive a refund of payments or deposits for service they will not receive because of the abandonment; and
(k) An electronic document containing the notice in a format suitable for posting on the Commission website. The Commission will post such notification within two business days of receipt from the exiting carrier.
(6) In addition to other notifications required by this rule, the following notifications are also required at the same time the exiting provider files notice with the Commission. Notifications here required shall include the information required by section (5) of this rule plus the information specified in subsections (6)(a) or (6)(b) of this rule.
(a) An exiting provider that intends to abandon any service which allows access to the emergency 9-1-1 reporting system shall:
(A) Mail notification to Oregon Emergency Management, which notification shall include the number of customers affected by the proposed abandonment of service;
(B) Provide access to its customer records in the Enhanced 9-1-1 database(s), so that other telecommunications providers can update those customer records; and
(C) Send a letter to the appropriate Enhanced 9-1-1 database provider(s), with copies to the incumbent local exchange carrier(s), the Commission and Oregon Emergency Management, authorizing the Enhanced 9-1-1 database provider(s) to allow access by other telecommunications providers to any remaining Enhanced 9-1-1 database records belonging to the exiting provider, after the exiting provider has abandoned the service.
(b) An exiting provider that intends to abandon service so that it will no longer use a central office code or a thousands block of numbers (i.e., an NXX or an NXX-X) shall notify the North American Numbering Plan Administrator and the national administrator of the Local Exchange Routing Guide.
(7) A telecommunications utility that intends to abandon any regulated service, whether throughout its service territory or in limited geographic areas, for which there are current customers, shall:
(a) Petition the Commission for authority to abandon the service. The petition shall be filed at least 90 days before the telecommunications utility intends to abandon the service. If the Commission does not deny the petition or set it for hearing within 90 days after receiving the petition, it shall be deemed approved;
(b) Mail a notification to each affected customer and to each telecommunication provider affected by the proposed abandonment at the same time it files the petition with the Commission. The notification shall include the information required by section (5) of this rule. In addition, the notification shall include a statement that upon request from affected customers or providers the Commission may, but is not required to, deny the petition or set it for hearing;
(c) File with the Commission a copy of the notification at the same time it mails the notification and files the petition. In addition, the telecommunications utility shall inform the Commission of the number of customers and the number of other providers affected by the proposed abandonment;
(d) Demonstrate that the abandonment will not deprive the public of necessary telecommunications services. The telecommunications utility shall reinstate service at the Commission's request to prevent the public from being deprived of necessary services; and
(e) Obtain Commission approval before transferring customers to other telecommunications providers. If the telecommunications utility seeks such approval, it shall include in the petition to abandon service a request for approval to automatically transfer customers.
(8) A telecommunications utility may request to abandon a regulated service for which there are no current customers by filing a tariff change which deletes the regulated service along with a cover letter or advice letter which clearly and explicitly discloses which regulated service the telecommunications utility proposes to abandon.
(9) A telecommunications utility that intends to abandon any exempt service, whether throughout its service territory or in limited geographic areas, for which there are current customers, shall comply with the following:
(a) At least 90 days before abandoning the service the telecommunications utility shall mail to each affected customer and to each telecommunication provider affected by the proposed abandonment, a notification of its intent to abandon the service. The notification shall include information required by section (5) of this rule;
(b) At the time the telecommunication utility mails notification to affected customers, it shall file a copy of the notification with the Commission. In addition, the telecommunications utility shall inform the Commission of the number of customers and the number of other providers affected by the proposed abandonment; and
(c) The telecommunications utility may, after complying with subsections (9)(a) and (9)(b) of this rule and subject to section (12) of this rule, transfer customers of its exempt service to another telecommunications provider, including an affiliated provider, without requiring affirmative approval from affected customers.
(10) A telecommunications cooperative that intends to abandon any through service, whether throughout its service territory or in limited geographic areas, shall:
(a) Petition the Commission for authority to abandon the service. The petition shall be filed at least 90 days before the telecommunications cooperative intends to abandon the service. If the Commission does not deny the petition or set it for hearing within 90 days after receiving the petition, it shall be deemed approved;
(b) Mail a notification to each affected customer and to each telecommunication provider affected by the proposed abandonment at the same time it files the petition with the Commission. The notification shall include the information required by section (5) of this rule. In addition, the notification shall include a statement that upon request from affected customers or providers the Commission may, but is not required to, deny the petition or set it for hearing;
(c) File with the Commission a copy of the notification at the same time it mails the notification and files the petition. In addition, the telecommunications cooperative shall inform the Commission of the number of customers and the number of other providers affected by the proposed abandonment;
(d) Demonstrate that the abandonment will not deprive customers of necessary telecommunications services. The telecommunications cooperative shall reinstate service at the Commission's request to prevent customers from being deprived of necessary services; and
(e) Obtain Commission approval before transferring customers to other telecommunications providers. If the telecommunications cooperative seeks such approval, it shall include in the petition to abandon service a request for approval to automatically transfer customers.
(11) A competitive provider that intends to abandon any or all services, whether throughout its service territory or in limited geographic areas, for which there are current customers, shall comply with the following:
(a) At least 90 days before abandoning service the competitive provider shall mail to each affected customer, and to each telecommunications provider affected by the proposed abandonment, a notification of its intent to abandon the service(s). The notification shall include information required by section (5) of this rule;
(b) At the time it mails notification to affected customers, the competitive provider shall file a copy of the notification with the Commission. In addition, the competitive provider shall inform the Commission of the number of customers and the number of other providers affected by the proposed abandonment; and
(c) The competitive provider may, after complying with subsections (11)(a) and (11)(b) of this rule and subject to sections (12) and (13) of this rule, transfer customers to another telecommunications provider, including an affiliated company, without requiring affirmative approval from affected customers.
(12) Notwithstanding OAR 860-021-0009 or 860-034-0030, an exiting provider may transfer customers of an abandoned service to a receiving telecommunications utility without the customers applying to the receiving telecommunications utility for service only under all the conditions listed below. The exiting provider may be an affiliate of the receiving telecommunications utility:
(a) The receiving telecommunications utility must enter into a written agreement with the exiting provider to accept all the exiting provider's customers with service locations within the receiving telecommunications utility's local exchange service area;
(b) The exiting provider must provide at least a 90 day notice to its customers that it intends to abandon service, as provided in section (11) of this rule;
(c) The notice must comply with section (5), including subsection (5)(g), of this rule to ensure that:
(A) Customers are notified that they may apply to another telecommunications provider for the service which is being abandoned; and
(B) Customers are notified that if they do not act to obtain service from another telecommunications provider, then the exiting provider will automatically transfer them to the receiving telecommunications utility for the service which is being abandoned.
(d) Customers may be automatically transferred to a receiving telecommunications utility only if their service location is within that utility's local exchange service area;
(e) The receiving telecommunications utility shall accept all customers of the exiting provider who are automatically transferred and shall provide to those customers the service being abandoned; and
(f) After the transferred customers become customers of the receiving telecommunications utility, they shall be treated equally as similarly situated customers.
(13) When an exiting provider fails to provide to its customers adequate notice that it intends to abandon service, as provided in section (11) of this rule, and when the exiting provider is either reselling finished, regulated, intraexchange services of a telecommunications utility, or the exiting provider is selling combinations of unbundled network elements equivalent to a finished, regulated, intraexchange service furnished by the telecommunications utility, the following conditions apply:
(a) Notwithstanding OAR 860-021-0009 or 860-034-0030, the underlying telecommunications utility may, at its option, continue providing service to the exiting provider's customers, for not more than 45 calendar days from the starting date, without those customers first applying for service from the telecommunications utility. For purposes of this section (13) of this rule, those customers shall be defined as potential applicants for service from the telecommunications utility; and
(b) If the telecommunications utility chooses to continue service to the potential applicants, the following apply:
(A) The telecommunications utility shall apply the same procedures to all potential applicants;
(B) The telecommunications utility shall accept and process applications pursuant to administrative rules in chapter 860, division 021 or chapter 860, division 034;
(C) If an application is accepted, then the telecommunications utility may charge the applicant, who is now a customer of the telecommunications utility, for service provided as of the starting date;
(D) If an application is rejected, then the telecommunications utility shall disconnect the applicant's service; and
(E) If a potential applicant does not apply for service within 45 days from the starting date, then telecommunications utility shall disconnect service immediately. For good and sufficient reason, the Commission may grant the telecommunications utility an extension of this time period.
(14) If an exiting provider abandons service, with or without adequate notice to its customers, a telecommunications utility or a competitive provider may not have resources or facilities in place sufficient to accept and serve all customers whose service is being abandoned. Upon application from those customers for service, the telecommunications utility shall provide service to them as soon as possible. However, under the circumstances described in this section (14) of this rule, the Commission's intent is that a telecommunications utility or competitive provider not be penalized for failing to meet the applicable standards for held orders set forth in OARs 860-023-0055, 860-032-0012, or 860-034-0390. Therefore, in cases where an exiting provider abandons service, the telecommunications provider that intends to provide service may petition the Commission for relief from requirements of applicable Commission rules.
(15) The following provisions apply when a telecommunications utility grandfathers a regulated service or a telecommunications cooperative grandfathers a through service:
(a) Grandfathering a service without a sunset date is not considered abandonment of service.
(b) If a telecommunications utility intends to grandfather a regulated service, without a sunset date, whether throughout its service territory or in limited geographic areas, it shall file a tariff which designates the service as grandfathered. Normal tariff filing and review requirements applicable to the telecommunications utility and the grandfathered service apply.
(c) When a telecommunications utility intends to grandfather any regulated or exempt service, with a sunset date, whether throughout its service territory or in limited geographic areas, that grandfathering shall be considered abandonment of service subject to this rule.
(d) If a telecommunications cooperative intends to grandfather a through service, without a sunset date, whether throughout its service territory or in limited geographic areas, it shall petition the Commission for authority to grandfather the through service. If the Commission does not deny the petition or set it for hearing within 60 days after receiving the petition, it shall be deemed approved.
(e) When a telecommunications cooperative intends to grandfather a through service, with a sunset date, whether throughout its service territory or in limited geographic areas, then that grandfathering shall be considered abandonment of service subject to this rule.
(16) For good and sufficient reason, the Commission may grant a petition to waive any time period or requirement in this rule.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 756.040, 759.020, 759.035& 759.050

Hist. PUC 27-1985(Temp), f. & ef. 12-19-85 (Order No. 85-1203); PUC 16-1986, f. & ef. 11-17-86 (Order No. 86-1159); PUC 10-1998, f. & cert. ef. 4-28-98; PUC 4-2000, f. & cert. ef. 2-9-00; PUC 1-2003, f. & cert. ef. 2-12-03
860-032-0023
Price List Petitions
(1) When submitting a petition for price listing pursuant to ORS 759.195, the telecommunications utility shall submit a list of the services deemed to be essential and a list of the remaining services. The telecommunications utility shall provide the following information:
(a) A description of each price-listed service; and
(b) Any proposed maximum price to be charged for the price-listed service and the basis upon which this price has been established.
(2) The petition shall demonstrate that the following conditions have been met:
(a) Pricing flexibility is reasonably necessary to enable the telecommunications utility to respond to current and future competitive conditions for any or all telecommunications services;
(b) Pricing flexibility will maintain the appropriate balance between the need for price flexibility and the protection of customers and applicants;
(c) Pricing flexibility is likely to benefit the customers of fixed-rate services;
(d) Pricing flexibility is unlikely to cause any undue harm to any customer class; and
(e) The rate for the service is not lower than the long-run incremental cost of providing the service.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 756.040, 759.036 & 759.195

Hist.: PUC 18-1988, f. & cert. ef. 12-29-88 (Order No. 88-1522); PUC 10-1998, f. & cert. ef. 4-28-98; PUC 4-2000, f. & cert. ef. 2-9-00; PUC 15-2001, f. & cert. ef. 6-21-01, Renumbered from 860-032-0210
860-032-0025
Petition to Exempt Services from Regulation
(1) Upon petition by a telecommunications utility and upon notice and hearing, except as provided in section (7) of this rule, the Commission shall exempt a service from regulation in whole or in part, if the Commission finds price and service competition exists.
(2) Upon petition by any person, including a telecommunications utility, and upon notice and hearing, except as provided in section (7) of this rule, the Commission may exempt a service from regulation in whole or in part, if the Commission finds:
(a) Price or service competition exists;
(b) The service is subject to competition; or
(c) The public interest no longer requires full regulation of the service.
(3) Prior to making a finding under sections (1) or (2) of this rule, the Commission shall consider:
(a) The extent to which services are available from alternative telecommunications providers in the relevant market;
(b) The extent to which the services of alternative telecommunications providers are functionally equivalent or substitutable at comparable rates, terms, and conditions;
(c) Existing economic or regulatory barriers to entry; and
(d) Any other factors deemed relevant by the Commission.
(4) Petitions filed under sections (1) and (2) of this rule shall contain:
(a) The petitioner's name and address;
(b) A copy of the petitioner's certificate of authority, if any;
(c) The service or portion of a service proposed to be exempted from regulation;
(d) Documentation which demonstrates the petition meets the requirements in sections (1), (2), and (3) of this rule;
(e) The telecommunications utility's revenues from and costs of providing the service, the long-range incremental cost of the service, the cost allocation to regulated and unregulated activities for future rate-making treatment, and supporting documentation. The information submitted under this paragraph may be submitted in confidence;
(f) A statement from each joint telecommunications provider of the service that it agrees to the exemption; or
(g) A statement from the petitioner indicating how the exemption will affect the rates and services of all affected joint telecommunications providers of the service.
(5) The Commission may attach reasonable conditions to an exemption granted under this rule and may amend or revoke any such order under ORS 756.568.
(6) Except as provided in section (7) of this rule, after notice and hearing, and upon a finding that the circumstances under which the service was exempted no longer exists or the public interest requires reregulation of the service, the Commission may reregulate a service which has been exempted under this rule.
(7) If no objections are filed to proposals under sections (1), (2), or (6) of this rule, or with agreement of the parties, the Commission may waive the requirement for hearing.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 756.040 & 759.052

Hist.: PUC 27-1985(Temp), f. & ef. 12-19-85 (Order No. 85-1203); PUC 16-1986, f. & ef. 11-17-86 (Order No. 86-1159); PUC 10-1998, f. & cert. ef. 4-28-98; PUC 4-2000, f. & cert. ef. 2-9-00; PUC 9-2001, f. & cert. ef. 3-21-01
860-032-0035
Petition to Price List Telecommunications Utility Services
(1) Pursuant to ORS 759.054, a telecommunications utility may petition the Commission to price list a service. The petition shall contain the following information:
(a) The name of the petitioner;
(b) A description of the proposed price-listed service, including the initial price list with the proposed terms and prices of the service;
(c) Documentation and information to support findings the Commission must make and the criteria the Commission must consider as set forth in sections (4), (5), and (6) of this rule; and
(d) A statement from:
(A) Each joint telecommunications provider of the service that it agrees to the price list; or
(B) The petitioner indicating how the price list will affect the rates and services of all joint telecommunications providers of the service.
(2) A telecommunications utility seeking to price list a service shall identify other telecommunications providers who provide the service in the same geographic area as does the petitioner.
(3) After notice and investigation, the Commission may, by order, grant a petition to price list a service.
(4) The petition to price list a telecommunications service may be granted, subject to reasonable conditions, if the Commission finds:
(a) The service is subject to competition; or
(b) The service is not essential.
(5) Before finding that a service is subject to competition, the Commission shall consider:
(a) The extent to which services are available from alternative telecommunications providers in the relevant market;
(b) The extent to which the services of alternative providers are functionally equivalent or substitutable at comparable rates, terms, and conditions;
(c) Existing economic or regulatory barriers to entry; and
(d) Any other factors deemed relevant by the Commission.
(6) Before finding that a telecommunications service is "not essential," for purposes of ORS 759.054 and section (4)(b) of this rule, the Commission will apply the following criteria:
(a) There is a rebuttable presumption that a service listed in OAR 8600320200 is also essential for purposes of ORS 759.054 and this rule;
(b) A service required for emergency 9-1-1 calls is essential;
(c) A service is essential if customers require it to efficiently establish, sustain, or discontinue a telecommunications call by means of the public switched network;
(d) A service may be deemed "not essential" only if it is not essential for all customer classes. If a service is found to be essential for one customer class, it shall be considered an essential service, and it shall not be deemed "not essential." Customers include end-users, telecommunications providers, enhanced service providers, and radio common carriers;
(e) If the Commission determines that a service is "not essential," it will be deemed not essential for all areas in Oregon served by the petitioner;
(f) Presence of alternatives to the service will be considered. The presence or absence of alternatives, in and of itself, is not sufficient to determine whether a service is essential;
(g) For telecommunications utilities certified prior to January 1, 1999, there is a rebuttable presumption that a telecommunications service which is first offered after January 1, 1999, is not essential;
(h) For any person certified as a telecommunications utility after January 1, 1999, all services proposed to be offered initially shall be deemed essential. However, the telecommunications utility may, with the application for a certificate of authority or thereafter, petition under this rule to price list some or all of its telecommunications services.
(i) A service is not new if it merely renames, repackages, or is a variation of an existing service; and
(j) There is a rebuttable presumption that a package of telecommunications services is not essential, provided each service within the package is readily available to customers on a separate basis.
(7) The rate set for a price listed service shall not be lower than the long-run incremental cost of providing the service.
(8) The rate set for a package of services must be equal to or greater than the tariffed rate(s) for the essential service(s) plus the long-run incremental cost(s) of the "not essential" service(s) in the package.
(9) Unless the Commission finds the petition is contrary to the public interest, a petition to price list a service shall be granted, subject to reasonable conditions.
(10) After notice and investigation, the Commission may amend or revoke an order price listing a service. The Commission may take such an action upon a finding that the circumstances under which the service was price listed no longer exist, or that the public interest requires that the telecommunications utility's authority to price list a service be changed.
(11) If the Commission authorizes a telecommunications utility to price list a service, the telecommunications utility shall file a price list consistent with the terms of the order. The telecommunications utility may revise the price list by filing revisions with the Commission. Unless otherwise required by the Commission, a price list shall be effective on the date specified by the telecommunications utility. The price list may be effective immediately on filing with the Commission. The procedures in ORS 759.180 to 759.190 do not apply to filing or revising a price list.
(12) The Commission may at any time order a telecommunications utility to appear before the Commission and establish that any or all of its price listed service rates or terms and conditions are just, reasonable, nondiscriminatory, and in the public interest. After hearing, the Commission may order the telecommunications utility to change the terms and condition or rates of its price listed services. The telecommunications utility may not thereafter change any terms and conditions or rates of price listed services contrary to the terms of the Commission order without approval by the Commission.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 756.040, 759.054, 759.190 & 759.195

Hist.: PUC 77-1985(Temp), f. & ef. 12-19-85 (Order No. 85-1203); PUC 16-1986, f. & ef. 11-17-86 (Order No. 86-1159); PUC 10-1998, f. & cert. ef. 4-28-98; PUC 4-2000, f. & cert. ef. 2-9-00; PUC 15-2001, f. & cert. ef. 6-21-01
860-032-0040
Subsidies for Telecommunications Service
(1) Before determining the need for or the sources of a subsidy to telecommunications providers, the Commission shall investigate and hold hearings. The Commission shall consider:
(a) The need to secure and maintain high-quality universal telecommunications service at just and reasonable rates for all customer classes;
(b) The need to encourage innovation through a balanced program of regulation and competition; and
(c) The effect of changing technology on pricing methods.
(2) Any person may petition the Commission to require telecommunications providers to subsidize services provided by a telecommunications utility.
(3) The Commission shall, by order, identify the revenue source of any fund needed to provide the subsidy and prescribe the manner of collection and distribution of the fund.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 756.040, 759.015 & 759.218

Hist.: PUC 27-1985(Temp), f. & ef. 12-19-85 (Order No. 85-1203); PUC 16-1986, f. & ef. 11-17-86 (Order No. 86-1159); PUC 10-1998, f. & cert. ef. 4-28-98; PUC 4-2000, f. & cert. ef. 2-9-00; PUC 9-2001, f. & cert. ef. 3-21-01
860-032-0045
Petitions for Alternative Access by Customers of Shared Telecommunications Service Providers
(1) Any person whose only access to local exchange telecommunications service is a shared service provider may petition the Commission for an order requiring the shared service provider to make available to the petitioner alternative facilities or conduit space at reasonable terms, conditions, and prices for the purpose of establishing alternative access to local exchange telecommunications service.
(2) The petition shall include:
(a) The name and address of the petitioner;
(b) The name and address of the shared service provider;
(c) The type of services required by the petitioner; and
(d) The petitioner's statement indicating a willingness to pay a reasonable fee to the shared service provider for alternative access.
(3) The shared service provider shall establish one or more points of interconnection to provide alternative access as a result of a petition under this rule. A point of interconnection is a location where facilities of the shared service provider may be connected to the facilities of a telecommunications utility or competitive telecommunications provider. The Commission will determine appropriate points of interconnection as necessary in the course of considering a petition for alternative access.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 759.027

Hist.: PUC 27-1985(Temp), f. & ef. 12-19-85 (Order No. 85-1203); PUC 16-1986, f. & ef. 11-17-86 (Order No. 86-1159); PUC 10-1998, f. & cert. ef. 4-28-98; PUC 13-1998, f. & cert. ef. 7-7-98; PUC 9-2001, f. & cert. ef. 3-21-01
860-032-0050
Petition for a Declaratory Ruling that a Service Is Not Subject to Regulation
Any person may file a petition requesting a ruling whether a service is subject to regulation by the Commission. The petition shall contain the following information:
(1) The petitioner's name, address, and telephone number;
(2) A detailed description of the service on which the ruling is requested;
(3) The legal basis under which the petitioner contends that the service is, or is not, subject to regulation, including citations to relevant state and federal statutes, court decisions, or orders of the Federal Communications Commission or the Commission;
(4) The names and addresses of any joint telecommunications providers of the service; and
(5) The rate schedules or price lists affected.
Stat. Auth.:

Stats. Implemented: ORS 756.040 & 756.450

Hist.: PUC 16-1986, f. & ef. 11-17-86 (Order No. 86-1159); PUC 10-1998, f. & cert. ef. 4-28-98; PUC 4-2000, f. & cert. ef. 2-9-00
860-032-0060
Reporting Requirements for Telecommunications Providers
The purpose of this rule is to provide the Commission with accurate information in order to carry out the Legislative policy of ORS 759.015.
(1) The books and records of all telecommunications providers shall be open to the Commission and subject to audit to the extent needed to verify required reports.
(2) Annual report -- form and filing date:
(a) Competitive providers -- On forms provided by the Commission, each competitive provider, including shared service providers, shall submit an annual report before April 1, containing data required by section (3) of this rule related to its operations for the preceding calendar year.
(b) Telecommunications utilities -- Telecommunications utilities shall submit annual reports as required by OARs 860-027-0070 or 860-034-0395.
(c) Cooperatives -- Cooperatives shall submit annual reports as required by OAR 860-034-0750. Each cooperative that does not file an annual report pursuant to OAR 860-034-0750 shall submit an annual report before April 1, on forms provided by the Commission, containing data required by section (3) of this rule related to its operations for the preceding calendar year.
(3) Annual report -- contents:
(a) Exact legal business name, street address, mailing address, and telephone number; and
(A) Name, address, telephone number, and position of the person who is the contact for the Commission and its staff; and
(B) Name, address, telephone number, and position of the person who is the contact for the general public;
(b) Other names used in Oregon, including Assumed Business Names, "Doing Business As" names, and "Also Known As" names;
(c) Former names used in Oregon during the past three calendar years;
(d) Interests, as defined by OAR 860-032-0001(15), which are affiliated with the telecommunications provider and which are authorized to provide service, or are actually providing service, in Oregon;
(e) Areas in Oregon served;
(f) Types of telecommunications services provided;
(g) How the services are provided, whether by resale, the telecommunications provider's own facilities, use of building blocks (unbundled network elements), or a combination of the above; and
(h) As applicable: number of customers, number of lines, originating conversation minutes, percent of conversation minutes which are intrastate and percent which are interstate, and revenue from Oregon operations.
(4) If the Commission receives a public records request for information submitted pursuant to subsection (3)(h) of this rule, the Commission shall assert that, subject to the limitations of the Public Records Law, the materials are trade secrets and, therefore, exempt from disclosure. The material shall be marked "EXEMPT FROM PUBLIC DISCLOSURE AS TRADE SECRETS." Subject to the applicable requirements of the Public Records Law or ORS 759.060, access to this material shall be limited to Commissioners, their Counsel, and Commission staff. The materials shall be segregated and maintained in a locked file.
Stat. Auth.: ORS 183, 192, 756 & 759

Stats. Implemented: ORS 756.040, 756.105, 759.020 & 759.060

Hist.: PUC 17-1988, f. & cert. ef. 11-15-88 (Order No. 88-1306); PUC 12-1997, f. & cert. ef. 10-30-97; PUC 10-1998, f. & cert. ef. 4-28-98; PUC 3-1999, f. & cert. ef. 8-10-99; PUC 4-2000, f. & cert. ef. 2-9-00; PUC 4-2001, f. & cert. ef. 1-24-01; PUC 15-2001, f. & cert. ef. 6-21-01; PUC 26-2001, f. & cert. ef. 11-5-01
860-032-0070
Confidential Information Submitted by Local Exchange Telecommunications Utilities and Cooperatives
(1) Except as provided in section (2) of this rule, the following information, submitted or filed with the Commission by a local exchange telecommunications utility or cooperative, in any form including magnetic, electronic, and paper media, is exempt from disclosure because the Commission has determined that such information could potentially be used to the competitive disadvantage of the telecommunications utility or cooperative:
(a) Company-specific cost studies and traffic studies and Form I, except the income statement and the rate base summary of that form;
(b) Detailed company-specific and service-specific information;
(A) Annual charge factors;
(B) Demand data, including minutes of use; and
(C) Market segment data.
(c) Company-specific and service-specific forecasts submitted in support of price-listed services;
(d) Company-specific cost and price data related to unregulated services;
(e) Income tax returns and supporting information;
(f) Affiliated companies' financial results of operations, including pricing information, that are not otherwise available to the public;
(g) Customer opinion surveys that are company-specific or that have been purchased by a telecommunications utility or cooperative;
(h) Market studies and plans that are company-specific or that have been purchased by a telecommunications utility or cooperative;
(i) Bid, vendor, or contract information, including affiliated interest contracts, that contains specific cost and price information; and
(j) Facility maps, engineering diagrams, and other technical information describing the network, system, and facilities of a telecommunications utility or cooperative.
(2) The Commission may determine, on a case-by-case basis, whether information of a type not listed in section (1) of this rule, submitted or filed with the Commission by a local exchange telecommunications utility or cooperative, in any form including magnetic, electronic, and paper media, is exempt from disclosure if such information could potentially be used to the competitive disadvantage of the telecommunications utility or cooperative.
(3) Except as provided in section (4) of this rule, the following information, submitted or filed with the Commission by a local exchange telecommunications utility or cooperative, in any form, including magnetic, electronic, and paper media, is exempt from disclosure because the Commission has determined that such information concerns matters of a personal nature to an employee or stockholder of the utility or an employee or member of the cooperative: Information exempt from disclosure under ORS 192.502(2).
(4) The Commission may determine, on a case-by-case basis, whether information of a type not listed in section (1), submitted or filed with the Commission by a local exchange telecommunications utility or cooperative, in any form including magnetic, electronic, and paper media, is exempt from disclosure if such information concerns matters of a personal nature to an employee or stockholder of the utility or an employee or member of the cooperative.
Stat. Auth.: ORS 183, 192, 756 & 759

Stats. Implemented: ORS 756.040

Hist.: PUC 2-1997, f & ef. 1-7-97; PUC 10-1998, f. & cert. ef. 4-28-98
860-032-0080
Definition of Gross Retail Intrastate Revenue for Purposes of Annual Fees Payable to the Commission by a Telecommunications Provider
"Gross retail intrastate revenue" means the total amount derived from intrastate retail service before uncollectibles or expenses. Gross retail intrastate revenues shall be accrued in accordance with generally accepted accounting principles during the calendar year. For purposes of determining the annual fees payable to the Commission by telecommunications providers under OARs 860-021-0036, 860-032-0095, and 860-034-0095:
(1) "Gross retail intrastate revenue" includes all revenue paid by or on behalf of a final customer for the following services: Centrex; directory and operator services including yellow pages; extended area service; features and advanced services including custom calling, vertical service, custom local area signaling service, market expansion lines, remote call forwarding, toll restriction, and voice messaging; interexchange and long distance services when the call or signal originates and terminates in Oregon; and local service including subscriber line charge and universal service fund (USF) distributions from the federal USF, Oregon USF, and Residential Service Protection Fund.
(2) "Gross retail intrastate revenue" excludes revenue from the following services: carrier billing and collection; carrier access; interstate interexchange and long distance services; internet service; payphone service sold to an end user; installation, maintenance, repair, lease rental, or sale of telecommunications equipment; and when provided by a radio common carrier: cellular, personal communications systems (PCS), radio paging, or other radio communications services.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 756.310

Hist.: PUC 13-1999, f. & cert. ef. 12-7-99; PUC 9-2001, f. & cert. ef. 3-21-01
860-032-0090
Allocation of Revenues by a Telecommunications Provider
(1) Each telecommunications provider shall allocate total Oregon revenues between gross retail intrastate revenues from telecommunications services and other revenues for each subject year.
(2) Each telecommunications provider shall maintain its records in sufficient detail to readily provide gross retail intrastate revenue from Oregon telecommunications services for each subject year.
Stat. Auth.: ORS 183 & 756

Stats. Implemented: ORS 756.310

Hist.: PUC 13-1999, f. & cert. ef. 12-7-99
860-032-0095
Annual Fees Payable to the Commission
by a Competitive Provider
(1) On statement forms prescribed by
the Commission, each competitive provider must provide the requested information
for the subject year.
(2) Each competitive provider
must pay to the Commission:
(a) A minimum annual fee
of $100. The annual fee is due on or before April 1 of the year after the calendar
year on which the annual fee is based. The annual fee rate will not exceed three
tenths of one percent (0.3 percent) of the gross retail intrastate revenue during
the calendar year on which the annual fee is based.
(b) A late statement fee
in accordance with OAR 860-011-0110, if the Commission has not received the competitive
provider's statement form, completed in compliance with section (1) of this rule,
on or before 5 p.m. Pacific Time on the fifth business day following the due date.
(c) A penalty fee for failure
to pay the full amount when due, as required under ORS 756.350 and OAR 860-032-0008(1).
(d) A service fee in accordance
with OAR 860-011-0110 for each payment returned for non-sufficient funds.
(e) All costs incurred by
the Commission to collect a past-due annual fee from the competitive provider.
(3) The annual fee payment
must be received by the Commission no later than 5 p.m. Pacific Time on the due
date. A payment may be by cash, money order, bank draft, sight draft, cashier's
check, certified, or personal check. A payment made by check will be conditionally
accepted until the check is cleared by the bank on which it is drawn.
(4) Each competitive provider
must:
(a) Collect the annual fee
by charging an equitable amount to each retail customer, using apportionment methods
that are consistently applied by the competitive provider through Oregon, and
(b) Describe the amount of
the apportioned charge upon each retail customer's bill.
(5) Each competitive provider
must:
(a) Maintain its records
in sufficient detail to readily provide gross retail intrastate revenue from Oregon
telecommunications services, as defined in OAR 860-032-0080;
(b) Follow the revenue allocation
procedures in OAR 860-032-0090; and
(c) Make its revenue accounting
records available to the Commission upon the Commission's request. A competitive
provider must keep all records supporting each statement form for three (3) years,
or until a Commission review or audit is complete, whichever is later.
(6) For any year in which
a competitive provider's statement form was due, the Commission may audit the competitive
provider as the Commission deems necessary and practicable:
(a) The Commission's audit
must begin no later than three years after the statement form's due date. However,
if the competitive provider failed to obtain a certificate of authority, an audit
may occur at any time.
(b) If the Commission determines
that the competitive provider has underreported its subject revenues, the Commission
may assess an additional annual fee, along with a penalty fee for failure to pay
under ORS 756.350.
(c) If the Commission determines
that the competitive provider has overpaid its annual fee, the Commission may, at
is discretion, recompense the competitive provider with a refund or a credit against
annual fees subsequently due.
(7) If the Commission receives
a public record request for the confidential information required by this rule,
the Commission may assert that, subject to the limitations of the Public Records
Law, the materials are trade secrets and, therefore, exempt from disclosure.
(8) A cooperative that is
a competitive provider must pay an annual fee only on the gross retail intrastate
revenue from telecommunications services that are provided under the cooperative's
ORS 759.020 certificate of authority. A cooperative should not pay an annual fee
on revenue from telecommunications services that are provided under the cooperative's
759.025 certificate of authority.
Stat. Auth.: ORS 183, 192, 756 &
759

Stats. Implemented: ORS 756.310,
756.320 & 756.350

Hist.: PUC 13-1999, f. &
cert. ef. 12-7-99; PUC 8-2003, f. & cert. ef. 4-28-03; PUC 20-2003, f. &
cert. ef. 11-14-03; PUC 16-2004, f. & cert. ef. 12-1-04; PUC 18-2004, f. &
cert. ef. 12-30-04; PUC 7-2015, f. & cert. ef. 9-8-15
860-032-0097
Estimated Annual Fees Payable to the Commission
(1) For any year in which a competitive provider fails to file a completed statement form, the Commission may determine a proposed annual fee based upon any information available to the Commission. The proposed annual fee must:
(a) Include a penalty fee for failure to pay as required by ORS 756.350;
(b) Include a late statement fee in accordance with OAR 860-011-0110; and
(c) Be made no later than three (3) years after the statement form's due date. However, if the competitive provider failed to obtain a certificate of authority, an audit may occur at any time.
(2) The Commission must provide written notice of the proposed annual fee to the competitive provider.
(3) Within 30 days after service of the notice of proposed annual fee, the competitive provider may file a petition with the Commission for a hearing. In its petition, the competitive provider must specify its reasons for disputing the proposed annual fee. The Commission may conduct a hearing on the petition under its rules governing hearings and proceedings.
(4) If the competitive provider has not filed a petition by the end of the 30-day period, the proposed annual fee is due and payable.
(5) During the 30-day period allowed for filing a petition, the competitive provider may file its completed statement form and pay the annual fee, penalties, and late statement fee. The Commission will accept the statement form, fees, and penalties in accordance with the original due date for that year's statement form and payment.
Stat. Auth.: ORS 183, 192, 756 & 759

Stats. Implemented: ORS 756.040, 756.310, 756.320 & 756.350

Hist.: PUC 8-2003, f. & cert. ef. 4-28-03; PUC 20-2003, f. & cert. ef. 11-14-03; PUC 16-2004, f. & cert. ef. 12-1-04; PUC 18-2004, f. & cert. ef. 12-30-04
860-032-0100
Collective Consideration of Oregon Intrastate Rate, Tariff, or Service Proposals
(1) Local exchange telecommunications utilities, unincorporated associations, and cooperative corporations may become members of the Oregon Exchange Carrier Association, Inc. The Association's rules of procedure shall be subject to approval by the Commission. The Association's rules of procedure shall provide for joint or collective consideration of proposals for changes in intrastate rates, tariffs, or conditions of service. The Association may file petitions and publish tariffs and may represent its members before the Commission. Membership in the Association by a local exchange telecommunications utility providing toll service shall be subject to approval by the Commission.
(2) All telecommunications rates, fares, charges, classifications, rules, and regulations governing the practices and services of local exchange telecommunications utilities, unincorporated associations, and cooperative corporations who are subject to ORS 759.225 shall be filed with the Commission. Changes in all tariffs shall be submitted to the Commission subject to all the procedural requirements and protections presently associated with utility filings before the Commission.
(3) The Association shall not discourage independent proposals of members to be filed directly with the Commission, nor oppose at hearings any independent proposal of a member or nonmember telecommunications provider.
(4) The Commission has the authority to supervise the activities of the Association. However, such supervision and advice shall not compromise the independent evaluation of any proposal that must be submitted to the Commission for final approval.
(5) To the extent that the Association is involved in the collection and redistribution of funds pursuant to Commission orders authorizing certain revenue sharing arrangements under common tariff, the Association shall maintain and provide to the Commission, in a timely manner, monthly and annual financial reports. These reports shall include:
(a) Budgetary estimates and forecasts for the fund administrator and all fund collections and distributions to each member local exchange carrier and the basis upon which the collection and distribution are budgeted;
(b) Actual expenditures of the fund administrator;
(c) Actual fund collections and distributions to each member local exchange carrier and the bases upon which the collection and distribution are made; and
(d) Budget-to-actual tracking reports for the fund administrator and for fund collections and distributions for each member local exchange carrier.
(6) Activities taken pursuant to this rule are deemed to be an integral and necessary part of state regulation of telecommunications service in Oregon and are in the public interest.
(7) The Association shall adopt rules to provide for broad participation by its members, interested persons, and nonmember telecommunications providers in its deliberations. The rules shall provide procedures for notifying members and other persons of Association meetings and for providing meeting agendas to such persons.
Stat. Auth.: ORS 183, 756, 757 & 759

Stats. Implemented: ORS 756.040 & 759.225

Hist.: PUC 19-1986(Temp), f. & ef. 12-15-86 (Order No. 86-1253); PUC 7-1987, f. & ef. 9-16-87 (Order No. 87-955); PUC 2-1998, f. & cert. ef. 2-24-98; PUC 10-1998, f. & cert. ef. 4-28-98; PUC 9-2001, f. & cert. ef. 3-21-01
860-032-0190
Definition of Basic Telephone Service
(1) Purpose of rule. This rule defines the term "basic telephone service" pursuant to Ch. 1093, Laws of 1999 (SB 622), Section 23(1), as the term is used in Ch. 1093, Laws of 1999 (SB 622), Sections 23 through 38.
(2) "Basic telephone service" means retail telecommunications service that is single party, has voice grade or equivalent transmission parameters and tone-dialing capability, provides local exchange calling, and gives customers access to but does not include:
(a) Extended area service (EAS);
(b) Long distance service;
(c) Relay service for the hearing and speech impaired;
(d) Operator service such as call completion assistance, special billing arrangements, service and trouble assistance, and billing inquiry;
(e) Directory assistance; and
(f) Emergency 9-1-1 service, including E-9-1-1 where available.
(3) The following are classified as basic telephone service, whether sold separately or in a package:
(a) Residential single party flat rate local exchange service;
(b) Business single party flat rate local exchange service, also known as "simple" business service;
(c) Residential single party measured local exchange service, including local exchange usage;
(d) Business single party measured local exchange service, including local exchange usage;
(e) Private branch exchange (PBX) trunk service;
(f) Multiline or "complex" business service; and
(g) Public access line (PAL) service.
(4) Services that are not considered basic telephone service include but are not limited to the following:
(a) Integrated Services Digital Network (ISDN) service;
(b) Digital subscriber line service, also known as xDSL service;
(c) Frame relay service;
(d) Centrex-type service;
(e) Private line or dedicated point-to-point service;
(f) Packet switched service;
(g) Foreign exchange service;
(h) Multiparty service, such as two-party and four-party suburban service; and
(i) Custom calling features, such as call waiting and caller ID.
Stat. Auth: ORS 183, 756 & 759

Stats. Implemented: ORS 759.005 & 759.400

Hist.: PUC 15-1999(Temp), f. 12-15-99, cert. ef. 12-30-99 thru 6-26-00; PUC 11-2000, f. & cert. ef. 5-31-00; PUC 15-2001, f. & cert. ef. 6-21-01, Renumbered from 860-032-0260
860-032-0200
Essential Services
(1) For purposes of ORS 759.195, a local exchange service is essential if customers require it to efficiently establish, sustain, or discontinue a telecommunications service by means of the public network. The public network is comprised of a system of interconnected telecommunications channels held out by a local exchange carrier for use by the general public.
(2) A local exchange service is essential if the service is essential for one or more local customer classes.
(3) If essential and potentially price-listed services are packaged together, the entire package is eligible to be considered for price listing if each essential service in the package is readily available to customers on a separate basis and the package price is equal to or greater than the tariffed rate(s) for the essential service(s) plus the long-run incremental cost(s) of the price-listed service(s).
(4) Any new service is presumed to be potentially price listed until the Commission determines otherwise. A service is not new if it merely repackages or renames an existing service.
(5) A service can only be discontinued pursuant to OAR 860-032-0020, whether the service is essential or potentially price listed.
(6) The following are essential services:
(a) Residential Flat;
(b) Residential Measured;
(c) Residential Multiparty;
(d) Suburban;
(e) Farmer Line;
(f) Business Simple;
(g) Business Complex;
(h) Public Access Line;
(i) Tone Dialing (Touch Tone);
(j) Hunting;
(k) Direct Inward Dialing;
(l) Conditioning;
(m) Intercept Announcement and Referral;
(n) Directory Listing (White and Yellow Pages);
(o) Privacy Listing;
(p) Directory Assistance;
(q) Emergency (9-1-1);
(r) Switched Access Service; and
(s) Toll Restriction.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 756.040 & 759.195

Hist.: PUC 18-1988, f. & cert. ef. 12-29-88 (Order No. 88-1522); PUC 1-1994, f. & cert. ef. 1-5-94 (Order No. 94-040); PUC 10-1998, f. & cert. ef. 4-28-98; PUC 2-1999, f. & cert. ef. 8-10-99
860-032-0220
Application for Service by Unserved Person
(1) Applications under ORS 759.590 for an order of the Commission directing another telecommunications utility to provide local exchange service to an unserved person shall contain the following information:
(a) The name, address (both a physical address to which service is requested and a mailing address), and telephone number (if any) of the applicant or unserved person.
(b) The name of the telecommunications utility in whose service territory the applicant is located, if known.
(c) The name of the telecommunications utility who is willing to provide local exchange service to the applicant, if any.
(d) Such information and supporting data needed for the Commission to make the findings described in ORS 759.595(1), including, if known:
(A) The line extension charges or other facilities installation charges estimated by the telecommunications utility in whose territory the applicant is located; and
(B) The line extension charges or other facilities installation charges estimated by the telecommunications utility from which the applicant seeks local exchange service.
(2) The application shall be signed by the applicant, or the applicant's agent or attorney.
(3) An original and two copies of the application shall be filed with the Commission.
(4) The applicant shall mail or otherwise serve a copy of the application on the telecommunications utility in whose territory the applicant is located and the telecommunications utility from which the applicant seeks local exchange service.
(5) The Commission shall, upon request of the applicant or any telecommunications utility affected by granting the application, hold a hearing to determine whether the application should be granted. Also, the Commission may hold such a hearing on its own initiative.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 756.040, 759.580, 759.585, 759.590 & 759.595

Hist.: PUC 5-1993, f. & cert. ef. 2-19-93 (Order No. 93-184); PUC 10-1998, f. & cert. ef. 4-28-98; PUC 4-2000, f. & cert. ef. 2-9-00
860-032-0230
Pay Telephones
(1) This rule does not apply to pay telephones located within inmate areas of jails, prisons, or similar institutions.
(2) A pay telephone must allow free access to emergency 9-1-1 and must not limit the duration of calls to 9-1-1.
(3) Unless the pay telephone is restricted to local calling:
(a) Access to all available alternative interLATA and intraLATA long distance carriers via l0XXX+0 dialing must be allowed where equal access exists, and
(b) In all areas access to all available alternative interLATA and intraLATA long distance carriers must be allowed via "800" and 950-XXXX numbers.
(4) Pay telephones must carry a label which includes:
(a) The owner and the number to call for reporting problems;
(b) Notification if the pay telephone provider has knowledge of extensions which enable eavesdropping on calls;
(c) The price of a local call;
(d) Any toll or local calling time duration restrictions;
(e) Notification if the pay telephone will reject incoming calls;
(f) The presubscribed interLATA and intraLATA long distance carriers;
(g) Notification that this telephone provides access to all available long distance carriers; and
(h) Notice to dial 9-1-1 for emergencies.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 756.040 & 759.690

Hist.: PUC 1-1994, f. & cert. ef. 1-5-94 (Order No. 94-040); PUC 10-1998, f. & cert. ef. 4-28-98; PUC 4-2000, f. & cert. ef. 2-9-00

Safety and Attachment Standards for

Telecommunications Providers

860-032-0410
Location of Underground Facilities
A telecommunications provider and its customers shall comply with requirements of OAR chapter 952 regarding the prevention of damage to underground facilities.
Stat. Auth.: ORS 183, 756, 757 & 759

Stats. Implemented: ORS 756.040 & 757.542 - 757.562

Hist.:PUC 23-2001, f. & cert. ef. 10-11-01
860-032-0420
Construction, Safety, and Reporting Standards for Telecommunications Providers
A telecommunications provider shall comply with the construction, safety, and reporting standards set forth in OAR chapter 860, division 024.
Stat. Auth.: ORS 183, 756, 757 & 759

Stats. Implemented: ORS 757.035

Hist.: PUC 23-2001, f. & cert. ef. 10-11-01
860-032-0430
Attachments to Poles and Conduits Owned by Public, Telecommunications, and Consumer-Owned Utilities
Pole and conduit attachments shall comply with the rules set forth in OAR chapter 860, division 028.
Stat. Auth.: ORS 183, 756, 757 & 759

Stats. Implemented: ORS 757.270 - 757.290 & 759.650 - 759.675

Hist.: PUC 23-2001, f. & cert. ef. 10-11-01

Customer Proprietary Network Information

860-032-0510
Customer Proprietary Network Information (CPNI)
(1) The purpose of this rule is to specify requirements under which telecommunications carriers may use, disclose, or permit access to customer proprietary network information. This rule does not relieve telecommunications carriers of any requirements imposed by the Federal Communications Commission (FCC) regarding Customer Proprietary Network Information in 47 Code of Federal Regulations (CFR), Part 64, §64.2001 through §64.2009, or by Section 222 of the Communications Act of 1934, as amended (47 USC 222).
(2) This rule applies to all telecommunications carriers providing intrastate telecommunications service in Oregon, except that it applies to telecommunications cooperatives only for services which are subject to the Commission's jurisdiction pursuant to ORS 759.220 and 759.225.
(3) For purposes of this rule, the following definitions apply:
(a) "Aggregate customer proprietary network information" or "Aggregate CPNI" means collective CPNI data that relates to a group or category of services or customers, from which individual customer identities and characteristics have been removed.
(b) "Carrier" or "telecommunications carrier" means any provider of intrastate telecommunications service as defined in ORS 759.005(1). "Carrier" or "telecommunications carrier" includes competitive providers, telecommunications cooperatives, and telecommunications utilities
(c) "Customer" means a subscriber, end-user, or consumer of carrier services or an applicant for carrier services.
(d) "Customer proprietary network information" or "CPNI" means individual customer information that a carrier accumulates in the course of providing telecommunications service to the customer. CPNI includes information that relates to type, quantity, technical configuration, destination, location, billing amounts, and usage data. CPNI also includes information contained in bills pertaining to telecommunications service received by a customer, except that CPNI does not include subscriber list information.
(e) "Subscriber list information" means the listed names of subscribers of a carrier and those subscribers' telephone numbers, addresses, or primary advertising classifications (as such classifications are assigned at the time of establishment of service), or any combination of such listed names, numbers, addresses, or classifications.
(4) Except as required by law or with approval of the customer, a telecommunications carrier that receives or obtains customer proprietary network information by virtue of its provision of telecommunications service shall only use, disclose, or permit access to CPNI in its provision of:
(a) The telecommunications service from which such information is derived; or
(b) Services necessary to, or used in, the provision of such telecommunications service, including publishing of directories and billing.
(5) A telecommunications carrier shall disclose CPNI, upon affirmative written request by the customer, to any person designated by the customer.
(6) A telecommunications carrier that obtains CPNI by virtue of its provision of a telecommunications service may use, disclose, or permit access to aggregate CPNI for any lawful purpose. However, a telecommunications carrier may use, disclose, or permit access to aggregate CPNI other than for purposes described in subsection (4) of this rule only if it provides such aggregate information to other carriers or persons on reasonable and nondiscriminatory terms and conditions, upon reasonable request therefor.
(7) Nothing in this rule prohibits a telecommunications carrier from using, disclosing, or permitting access to CPNI obtained from its customers, either directly or indirectly through its agents:
(a) To initiate, render, bill, or collect for telecommunications services;
(b) To protect the rights or property of the carrier, or to protect users of those services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such services; or
(c) To provide any inbound telemarketing, referral, or administrative services to the customer for the duration of the call, if such call was initiated by the customer.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 756.040, 759.015 & 759.036

Hist.: PUC 3-2004, f. & cert. ef. 1-15-04
860-032-0520
Customer Service Records (CSRs)
(1) The purpose of this rule is to provide for an exchange of information, in order to ensure that a requesting Local Service Provider (LSP) has enough customer information from the current LSP, so a customer can migrate local exchange service from one LSP to another in a seamless and timely manner, without delays or unnecessary procedures. This rule does not relieve carriers of any requirements imposed by either the Federal Communications Commission (FCC) regarding Customer Proprietary Network Information in 47 Code of Federal Regulations (CFR), Part 64, §64.2001 through §64.2009, or by Section 222 of the Communications Act of 1934, as amended (47 USC 222).
(2) This rule:
(a) Applies to telecommunications carriers without an approved interconnection agreement with the requesting LSP that addresses requirements covered by this rule.
(b) Does not apply to telecommunication cooperatives.
(c) Does not apply to telecommunications carriers with an interconnection agreement with the requesting LSP, which is approved pursuant to OAR 860-016-0020 through 860-016-0030, that addresses requirements covered by this rule.
(3) For purposes of this rule, the following definitions apply:
(a) "Carrier" or "telecommunications carrier" means any provider of intrastate telecommunications service as defined in ORS 759.005(1). "Carrier" or "telecommunications carrier" includes competitive providers and telecommunications utilities.
(b) "Circuit ID" means circuit identification number of a loop.
(c) "Commission" means the Public Utility Commission of Oregon.
(d) "Competitive local exchange carrier" or "CLEC" means a competitive provider as defined in OAR 860-032-0001 that provides local exchange service.
(e) "Customer" means a subscriber, end-user, or consumer of local exchange services or an applicant for local exchange services.
(f) "Customer service record" or "CSR" means the customer's account information, which includes the customer's address, features, services, and equipment.
(g) "Customer proprietary network information" or "CPNI" has the meaning given in OAR 860-032-0510.
(h) "Current LSP" means the LSP from whom a customer receives local exchange service prior to migrating to another LSP. After migration occurs, the current LSP becomes the customer's old LSP.
(i) "Local exchange service" has the meaning given in OAR 860-032-0001.
(j) "Local service provider" or "LSP" means the carrier that interacts directly with the customer and provides local exchange service to that customer. Based on the service configuration, an LSP can also be the NSP. In some cases, the following more specific designations may be used:
(A) "New local service provider" or "new LSP" means the new local service provider after service migration occurs.
(B) "Old local service provider" or "old LSP" means the old local service provider after service migration occurs.
(k) "Local service request" or "LSR" means the industry standard forms and supporting documentation for ordering local exchange services.
(l) "Network service provider" or "NSP" means the company whose network carries the dial tone, switched services and loop(s) to the customer. Based on the service configuration, a NSP can also be the LSP. In some cases the following more specific designations may be used:
(A) "Network service provider-switch" or "NSP-switch" means the provider that provides the dial tone and switched services.
(B) "Network service provider-loop" or NSP-loop" means the provider of the local loop to the end user premises or other mutually agreed upon point.
(C) "New network service provider" or "new NSP" means the new network service provider after service migration occurs.
(D) "Old network service provider" or "old NSP" means the old network service provider after service migration occurs.
(m) "Requesting LSP" means the LSP whom a customers has authorized to view his/her customer service information. After migration occurs, the requesting LSP becomes the customer's new LSP.
(n) "Resale" means the sale of a local exchange telecommunications service by a CLEC to a customer by purchasing that service from another carrier.
(o) "Transition information" means network information (e.g., circuit ID), identity of the current network service providers (e.g., loop and switch providers), and identity of other providers of services (e.g., E-911 provider, directory service provider) associated with a customer's telecommunications service.
(p) "UNE" means unbundled network element. The following more specific designations may be used.
(A) "UNE-loop" or "UNE-L" means unbundled network element loop.
(B) "UNE-platform" or "UNE-P" means unbundled network element platform.
(4) An LSP may request CSR information for a specific customer from the customer's current LSP. Before requesting a CSR for a specific customer, the requesting LSP must have on file one of the following verifiable forms of customer authorization:
(a) Letter of authorization from the customer to review his/her account;
(b) Third party verification of the customer's consent;
(c) Recording verifying consent from the customer to review his/her account; or
(d) Record of oral authorization given by the customer, which clearly gives the customer's consent to review his/her account.
(5) Every requesting LSP shall retain the customer authorization on file for one year from the date it received such authorization.
(6) A customer's current LSP may not require a copy of the end user's authorization from the requesting LSP prior to releasing the requested CSR. In the event the customer complains or other reasonable grounds exist, the current LSP may request verification of the customer's authorization from the requesting LSP. The parties must attempt to resolve any dispute concerning the validity of the customer's authorization prior to filing a formal complaint with the Commission.
(7) When requesting a CSR, a requesting LSP:
(a) Shall include, at a minimum, the following information:
(A) Customer's telephone number(s);
(B) An indication of customer consent to review the CSR;
(C) How to respond with the CSR information;
(D) The name of the requesting LSP, with contact name and telephone number, for questions about the request;
(E) Date and time the request was sent;
(F) Indication whether circuit ID is requested for UNE-L reuse; and
(G) Indication whether listing information is requested.
(b) May include the following information:
(A) Customer service address;
(B) Customer name;
(C) Tracking number for the request; or
(D) Other applicable information.
(8) Requesting LSPs may transmit CSR requests via facsimile, electronic mail, regular mail, or other agreed-upon means. All carriers must, at a minimum, allow for reception of CSR requests via facsimile.
(9) All carriers should reuse existing UNE-L facilities in lieu of ordering a new UNE-L. A UNE-L shall be considered reusable when the existing circuit or facilities are no longer needed by the old LSP to provide service to the migrating customer or any customer that is currently using those facilities. When requested and reuse of the UNE-L facility is available the current LSP must provide the circuit ID for the requested UNE-L facility to the requesting LSP as part of the CSR response or transition information. Authorization is not required from the old LSP for the new LSP to reuse portions of the network that were provided to the old LSP by a NSP(s), and the old LSP shall not prohibit such reuse. To order the reuse of a UNE-L facility, the new LSP shall furnish the circuit ID on the LSR issued to the existing or new NSP-L.
(10) When responding to a CSR request the current LSP shall provide, at a minimum, the following:
(a) Account level information, including the following:
(A) Billing telephone number and/or account number;
(B) Complete customer billing name and address;
(C) Directory listing information including address and listing type, when requested;
(D) Complete service address (including floor, suite, unit); and
(E) Requesting LSP's tracking number when provided on the CSR request.
(b) Line level information, including the following:
(A) Working telephone number(s);
(B) Current preferred interexchange carrier(s) (PIC) for interLATA and intraLATA toll, including PIC freeze status;
(C) Local freeze status;
(D) All vertical features (e.g., custom calling, hunting) identified in a manner that clearly designates the products and services to which the customer subscribes;
(E) Options (e.g., Lifeline, 900 blocking, toll blocking, remote call forwarding, off-premises extensions), if applicable;
(F) Service configuration information (e.g., resale, UNE-L, UNE-P);
(G) Identification of the NSPs and/or LSPs, when different from the LSP providing the response. This is considered transition information;
(H) Identification of data services or any other services on the customer's line utilizing that UNE-L (e.g., alarm services); and
(I) Circuit ID to be provided when requested and the UNE-L is not being used for other services. This is considered transition information.
(11) If requested, and not provided with the CSR response, the current LSP shall provide transition information, and identify the current provider(s) of various service components to the customer (e.g., loop, directory service) if different from the current LSP. Circuit ID should only be provided by the current LSP when the UNE-L is reusable.
(12) Current LSPs responding to CSR requests may transmit the CSR information by facsimile, electronic mail, electronic data interchange, or by other agreed-upon means. All carriers must, at a minimum, allow for transmission of responses to CSR requests by facsimile. Regular mail may be used if the response is 50 or more pages or if the CSR request was transmitted by regular mail.
(13) Upon the effective date of this rule, current LSPs shall respond to CSR requests within two business days of when the request was received. Six months after the effective date of this rule, current LSPs shall respond to CSR requests within one business day of when the request was received. If the current LSP cannot meet the response requirement for any legitimate reason, such as complex services, the current LSP shall notify the requesting LSP within 24 hours of when the request was received. The notification shall include a legitimate reason for the delay. The current LSP and the requesting LSP shall negotiate in good faith to establish a reasonable time for the current LSP to respond to the request.
Stat. Auth.: ORS 183, 756 & 759

Stats. Implemented: ORS 756.040, 759.015 & 759.036

Hist.: PUC 3-2004, f. & cert. ef. 1-15-04
860-032-0610
General Provisions
(1) For the purpose of these rules, each calendar year has four quarters as follows: January 1 through March 31; April 1 through June 30; July 1 through September 30; and October 1 through December 31.
(2) For the purpose of OARs 860-032-0610 through 860-032-0660, the quarterly revenue worksheet identified as "OPUC OUS 2" is known as the "contribution report."
(3) A telecommunications provider may pay any amounts due to the Public Utility Commission (Commission) by electronic transfer.
(4) The Commission may add all costs incurred in collecting a past-due "Oregon universal service" (OUS) contribution amount. In the event the Commission refers the debt to the Department of Revenue or to a collection agency, the Commission may add to the debt the anticipated amount necessary to generate a net return to the Commission of the amount of the debt.
(5) A telecommunications provider must pay a service fee in accordance with OAR 860-011-0110 for each payment returned for non-sufficient funds.
(6) In addition to any other penalty, obligation or remedy provided by law, the Commission may suspend or cancel the telecommunications provider's certificate of authority to provide telecommunications service in Oregon for its failure to file its contribution report or its failure to pay its contribution amount in full.
(7) Except as otherwise provided by law, if after an audit or review the Commission determines that the telecommunications provider has overpaid its OUS contribution amount, the Commission will provide the telecommunications provider a credit in that amount against sums subsequently due from the telecommunications provider.
(8) In computing any time prescribed or allowed by these rules, the day of the act or event from which the designated time begins to run may not be included. The last day of the time period must be included, unless it is a Saturday or legal holiday, including Sunday, in which event the period runs until the end of the next day that is not a Saturday or a legal holiday. Legal holidays are those identified in ORS 187.010 and 187.020.
Stat. Auth.: ORS 183, 192, 756 & 759

Stats. Implemented: ORS 756.040, 759.015 & 759.425

Hist.: PUC 23-2002, f. & cert. ef. 12-9-02; PUC 18-2004, f. & cert. ef. 12-30-04
860-032-0620
Quarterly OUS Report: Filing and Payment
(1) For the purpose of the OUS fund, a telecommunications provider must file its contribution report with the OUS Administrator. For the first quarter (January through March) the contribution report is due on or before May 28, for the second quarter (April through June) it is due on or before August 28, for the third quarter (July through September) it is due on or before November 28, and for the fourth quarter (October through December) it is due on or before February 28 of the following year. The contribution report must include the signature of an officer of the telecommunications provider, or an officer’s designee, verifying the accuracy of the information in the contribution report. In the case of the electronic filing, the required signature is an electronic signature. A telecommunications provider must send or transmit its contribution report so that it is received in the OUS Administrator's offices no later than 5 p.m. on the date it is due.
(2) A telecommunications provider must file the contribution report for each quarter with no exceptions, including when the contribution amount shown on the report is $0.00.
(3) The amount shown on the contribution report referenced in section (1) of this rule is due and payable by the telecommunications provider on or before the following days: February 28, May 28, August 28, and November 28. A telecommunications provider must send payment (electronically or by mail) so that it is received in the Commission's offices by no later than 5 p.m. on the date it is due.
(4) If the telecommunications provider’s contribution amount for a quarter is less than a minimum of $10 (i.e. $9.99 or less), the telecommunications provider is not required to pay the contribution amount for that quarter but it must still file its contribution report. If the telecommunications provider has outstanding amounts owing for contributions, late statement fees, late payment penalties, and interest totaling more than the $10 minimum amount, this section does not apply and the total amount is due and payable.
(5) If a telecommunications provider fails to file a contribution report as required by these rules, the Commission shall impose a late report fee of $100.
(6) If a telecommunications provider files a contribution report but fails to pay the contribution amount in full on or before the day it is due, the Commission shall add a late payment fee equal to nine percent (9%) of the unpaid amount of the contribution, up to a maximum of $500.
(7) If a telecommunications provider fails to pay the contribution amount in full on or before the day it is due, the Commission shall add interest on the unpaid contribution amount at the rate of nine percent per annum from the day payment was due until paid.
(8) If the amount shown due on a contribution report is not paid on the due date, the Commission may issue a written notice of proposed assessment or proposed order to set the sum due. The Commission may waive the late report fee, the late payment fee, the interest on the unpaid contribution amount, or any combination thereof, if the provider requests the waiver and provides evidence showing that the provider paid its contribution amount late due to circumstances beyond its control.
(9) A telecommunications provider must submit revisions to a previously-filed contribution report no later than three years from its due date. If making the refunds arising from one or more Commission-verified revised contribution reports received from the telecommunications provider would have a material financial impact on the OUS fund, the Oregon Universal Service Fund Board may enter into an agreement with the telecommunications provider to spread payment of the refunds over a time period not to exceed three years.
Stat. Auth.: ORS 183, 192, 756 & 759

Stats. Implemented: ORS 756.040, 759.015 & 759.425

Hist.: PUC 23-2002, f. & cert. ef. 12-9-02; PUC 3-2009, f. & cert. ef. 4-14-09; PUC 4-2010, f. & cert. ef. 9-10-10
860-032-0630
Estimated Report
(1) For any quarter for which a telecommunications provider fails to file a contribution report as required by these rules, the Commission may make a proposed contribution assessment based upon any information available to the Commission.
(2) The proposed assessment shall include a late payment fee equal to 9 percent of the proposed assessment amount, up to a maximum of $500 for that quarter.
(3) Each proposed assessment shall bear interest on the amount proposed at the rate of 9 percent per annum from the day the contribution amount was originally due.
(4) The Commission's proposed assessment for a non-filed contribution report must be made no later than three (3) years after the contribution report's due date.
(5) Notwithstanding section (4) of this rule, if the telecommunications provider did not hold a certificate of authority, the Commission shall have an unlimited time to propose an assessment for the time period represented by the non-filed contribution report. The proposed assessment shall include all late payment fees and interest as specified in this rule.
(6) Prior to the expiration of the period allowed for filing a petition for a hearing, the telecommunications provider may file its contribution report. The Commission shall accept the report and calculate late report fees, late payment fees, and interest in accordance with the original due date for that quarter's contribution report and payment, if any, accompanying the report.
Stat. Auth.: ORS 183, 192, 756 & 759

Stats. Implemented: ORS 756.040, 759.015 & 759.425

Hist.: PUC 23-2002, f. & cert. ef. 12-9-02
860-032-0640
Commission Audit and Proposed Assessment
(1) For any quarter for which a telecommunications provider's contribution report was due, the Commission may audit the telecommunications provider as the Commission deems necessary and practicable.
(2) The Commission's audit must be commenced no later than three years after the quarter's contribution report's due date. After completion of its audit, the Commission may propose to assess an additional contribution amount due from the telecommunications provider.
(3) In the event the telecommunications provider failed to file a contribution report for the quarter, the Commission shall add to the proposed assessment a late payment fee equal to 9 percent of the amount of the proposed assessment, up to a maximum amount of $500.
(4) Each proposed assessment shall bear interest on the additional amount proposed at the rate of 9 percent per annum from the day the original contribution amount was due.
(5) Notwithstanding section (2) of this rule, if the telecommunications provider did not hold a certificate of authority, the Commission shall have an unlimited time to audit the telecommunications provider for universal service charges.
Stat. Auth.: ORS 183, 192, 756 & 759

Stats. Implemented: ORS 756.040, 759.015 & 759.425

Hist.: PUC 23-2002, f. & cert. ef. 12-9-02
860-032-0650
Notice and Hearing on Proposed Orders and Assessments
(1) The Commission shall provide written notice of the proposed order or proposed assessment to the telecommunications provider and allow the telecommunications provider an opportunity to request a hearing before the Commission.
(2) Within 30 days after service of the notice of proposed order or proposed assessment, a telecommunications provider may petition the Commission in writing for a hearing. If a petition is not filed within the 30-day period, the Commission shall enter a final order or assessment based upon information in the Commission's files. If a petition is filed within the 30-day period, the Commission shall grant the telecommunications provider a hearing and give the telecommunications provider at least 10 days notice of the time and place of the hearing.
(3) The telecommunications provider must specify in its petition all reasons it disputes the proposed order or the proposed assessment. The Commission shall conduct a hearing on the telecommunications provider's petition under its rules governing hearings and proceedings. Unless the telecommunications provider has filed an amended contribution report, the amount shown on the contribution report shall not be subject to challenge by the telecommunications provider.
(4) A Commission order deciding the petition shall become final after service of the Commission's order upon the petitioning telecommunications provider.
(5) A proposed assessment made by the Commission under these rules is due and payable on the 10th day after the Commission's order becomes final.
Stat. Auth.: ORS 183, 192, 756 & 759

Stats. Implemented: ORS 756.040, 759.015 & 759.425

Hist.: PUC 23-2002, f. & cert. ef. 12-9-02
860-032-0660
OUS Record-keeping Requirements
(1) A telecommunications provider shall produce for inspection or audit upon request of the Commission or its authorized representative all records supporting its contribution reports. The Commission, or its representative, shall allow the telecommunications provider a reasonable time to produce the records for inspection or audit.
(2) A telecommunications provider must keep all records supporting each contribution report for three years, or until a Commission review or audit is complete, whichever is later.
(3) In addition to any other penalty allowed by law, the Commission may suspend or cancel a telecommunications provider's certificate of authority to provide telecommunications service for its failure to produce for inspection or audit the records required by this rule.
Stat. Auth.: ORS 183, 192, 756 & 759

Stats. Implemented: ORS 756.040, 759.015 & 759.425

Hist.: PUC 23-2002, f. & cert. ef. 12-9-02
860-032-0670
Refund of Oregon Universal Service Surcharge
(1) A Pay Telephone provider may apply for a refund of the Oregon Universal Service (OUS) surcharge imposed on, and paid by, the provider under ORS 759.425(4) for the provision of Pay Telephone service.
(2) An application for a refund of the OUS surcharge under this rule shall be on forms prescribed by the Public Utility Commission.
(a) An application shall contain the applicant's:
(A) Name;
(B) Address;
(C) Telephone number;
(D) Time period for which the application is made;
(E) Name of Pay Telephone provider;
(F) Contact person;
(G) Requested refund;
(H) Number of Pay Telephones located in Oregon;
(I) Signature of responsible party;
(J) Affidavit of charges and payment; and
(K) Mailing address for refund.
(b) The Pay Telephone provider shall be responsible for contacting the Commission to obtain an application form. Forms are available on the Commission's website or by contacting the Commission by telephone.
(3) Applications shall be made on a quarterly basis. Applications must be received by the Commission no later than 180 days after the end of each time period for which a refund is claimed. The quarterly time periods are July 1 through September 30, October 1 through December 31, January 1 through March 31, and April 1 through June 30. The initial period begins July 1, 2003, and ends September 30, 2003.
(a) For good cause shown, the Commission may allow a pay telephone provider to submit its application for refund beyond the 180-day deadline.
(b) Applications for service rendered and payments made prior to July 1, 2003, will not be considered.
(4) A Pay Telephone provider shall produce for inspection or audit upon request of the Commission, or its authorized representative, all records supporting its application for refund. The Commission, or its authorized representative, shall allow the Pay Telephone provider a reasonable time to produce the records for inspection or audit. A Pay Telephone provider must keep all records supporting each refund application for three years, or until a Commission review or audit is complete, whichever is later.
Stat. Auth.: ORS 183, 192, 756 & 759

Stats. Implemented: ORS 759.425(8)

Hist.: PUC 7-2003, f. & cert. ef. 4-28-03

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