Introductory Text
1. Citation, commencement and interpretation
2. Provision of details of complaint or dispute referred
3. Amendment of details and delivery of supplementary statement
4. Withdrawal of complaint or dispute
5. Acknowledgement and supply of copy documents by Pensions Ombudsman
6. Action by the respondent on receipt of a complaint or dispute
7. Amendment of reply by the respondent
8. Failure to reply and absence of opposition
9. Disclosure of documents and other material
10. Notice of requirements in the event of an oral hearing
11. Action of party to the investigation in relation to any hearing
12. Hearings to be in public subject to exceptions
13. Failure of parties to the investigation to attend any hearing
14. Representation at any hearing
15. Procedure at any hearing
15A.Payment of travel and subsistence expenses and compensation for lost earnings
16. Miscellaneous powers of the Pensions Ombudsman
17. Irregularities
18. Method of sending or delivering documents etc
19. Substituted service
Signature
Explanatory Note