National Consumer Credit Protection Amendment Regulation 2012 (No. 3)

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National Consumer Credit Protection Amendment Regulation 2012 (No. 3)1
Select Legislative Instrument 2012 No. 313
I, QUENTIN BRYCE, Governor-General of the Commonwealth of Australia, acting with the advice of the Federal Executive Council, make the following regulation under the National Consumer Credit Protection Act 2009.
Dated 6 December 2012
QUENTIN BRYCE
Governor-General
By Her Excellency’s Command
WILLIAM RICHARD SHORTEN
Minister for Financial Services and Superannuation
Contents
                        1      Name of regulation                                                          2
                        2      Commencement                                                              2
                        3      Amendment of National Consumer Credit Protection Regulations 2010            2
                        4      Amendment of National Consumer Credit Protection Regulations 2010            2
Schedule 1                  Amendment commencing on day after registration        3
Schedule 2                  Amendments commencing on 1 March 2013                  5
 
 
1              Name of regulation
                This regulation is the National Consumer Credit Protection Amendment Regulation 2012 (No. 3).
2              Commencement
                This regulation commences as follows:
                (a)    on the day after it is registered—sections 1 to 4 and Schedule 1;
               (b)    on 1 March 2013—Schedule 2.
3              Amendment of National Consumer Credit Protection Regulations 2010
                Schedule 1 amends the National Consumer Credit Protection Regulations 2010.
4              Amendment of National Consumer Credit Protection Regulations 2010
                Schedule 2 amends the National Consumer Credit Protection Regulations 2010.
Schedule 1        Amendment commencing on day after registration
(section 3)
 
[1]           After regulation 84
insert
84A         Market value of reverse mortgaged property
         (1)   This regulation is made for subsection 86A (2) of the Code.
         (2)   The market value of a reverse mortgaged property is:
                (a)    if the property has not been sold—the property’s market value, as determined by an accredited valuer within 3 months before the credit provider receives an amount from the debtor to discharge the reverse mortgage; or
               (b)    if the property has been sold—the property’s sale price.
         (3)   However, if the market value under paragraph (2) (b) is reduced because:
                (a)    the debtor, or a person who occupied the property with the debtor’s consent, deliberately damaged the property; or
               (b)    the sale was not conducted in good faith; or
                (c)    the sale was not conducted on fair and reasonable terms;
the market value of the property is the market value at the time of the sale, as determined by an accredited valuer.
         (4)   In this regulation:
accredited valuer, in relation to a property, means a person who is:
                (a)    accredited as a certified practising valuer by the Australian Property Institute; or
               (b)    a professional member of the Royal Institution of Chartered Surveyors who is entitled to be described as a Chartered Valuation Surveyor; or
                (c)    registered or otherwise authorised, under the laws of the State or Territory in which the property is situated, to value that kind of property.
Schedule 2        Amendments commencing on 1 March 2013
(section 4)
 
[1]           After regulation 105
insert
105A       Information to be contained in statement of account
                For section 175D of the Code, the information that must be contained in a statement of account is a disclosure that:
                (a)    the lessee will not own the goods at the end of the consumer lease; and
               (b)    the lessee will not have an obligation or a right to purchase the goods at the end of the consumer lease.
105B      Information to be contained in statement of account about amount owing and other matters
                For paragraph 175E (1) (d) of the Code, the other information to be contained in a statement of account is the following:
                (a)    the dates on which the statement period begins and ends;
               (b)    particulars of any amounts paid by the lessee to the lessor during the statement period;
                (c)    particulars of any amounts credited to the lessee’s account during the statement period;
               (d)    particulars of payments debited from the lessee’s account and paid to a third party during the statement period;
                (e)    any corrections to information contained in a previous statement of account.
Example for paragraph (d)
Insurance.
105C      Information to be contained in end of lease statement
                For subsection 175H (1) of the Code, the information to be contained in an end of lease statement is the following:
                (a)    the date when the consumer lease ends;
               (b)    a statement that the goods leased under the consumer lease must be returned;
                (c)    the total amount that the lessee will pay for the goods under the consumer lease (assuming that the lessee will make each payment on the dates required by the consumer lease);
               (d)    the date when the goods must be returned;
                (e)    the following information about the return of the goods:
                          (i)    if the goods can be collected by the lessor—a statement that the goods can be collected by the lessor, the particulars of how the collection can be arranged and an estimate of the costs (if any) that may be charged for the collection of the goods;
                         (ii)    if the goods are to be returned by the lessee—a statement that the goods must be returned to the lessor by the lessee and the particulars of how and where the goods are to be returned;
                (f)    the amounts the lessee is liable to pay if the goods are not returned, expressed as an amount for each month that the goods are not returned;
               (g)    a statement as to whether the lessor is prepared to negotiate the sale of the goods;
               (h)    if the lessor is prepared to negotiate the sale of the goods:
                          (i)    an estimate of the sale price of the goods; and
                         (ii)    contact details for the person through whom the sale of the goods may be negotiated.
105D      Circumstances in which lessor is not required to provide end of lease statement
                For subsection 175H (2) of the Code, the circumstances in which the lessor is not required to provide an end of lease statement are:
                (a)    the lessor wrote off the debt of the lessee under the consumer lease; or
               (b)    the lessor has commenced enforcement proceedings; or
                (c)    the lessee has died, or is insolvent, and the lessee’s personal representative or trustee in bankruptcy has not requested a statement of account.
105E       Information to be contained in written notice about change by agreement to consumer lease
                For paragraph 177A (1) (b) of the Code, the information to be contained in a written notice about a change by agreement to a consumer lease is the following:
                (a)    the date of the change in the consumer lease;
               (b)    particulars of any change in respect of goods hired under the consumer lease;
                (c)    the amounts of any fees or charges payable after the change;
               (d)    particulars of any amounts payable to third parties after the change;
                (e)    the rental details under the consumer lease:
                          (i)    before the change; and
                         (ii)    after the change;
                (f)    the amounts of any commission to be paid by or to the lessee in relation to the change;
               (g)    the period of time by which the term of the consumer lease is increased;
               (h)    the expiry date for the consumer lease.
Example for paragraph (d)
Insurance.
105G      Information to be contained in statement of amount payable on termination of consumer lease
                For paragraph 179A (2) (d) of the Code, the matters that must be contained in a statement of amount payable on the termination of a consumer lease are the following:
                (a)    the total amount to be paid, on the date of the statement, to terminate the lease;
               (b)    the amounts the lessee is liable to pay to terminate the lease, expressed as an amount for each month from the date of the statement;
                (c)    a statement as to whether the lessor is prepared to negotiate the sale of the goods;
               (d)    if the lessor is prepared to negotiate the sale of the goods:
                          (i)    an estimate of the sale price of the goods; and
                         (ii)    contact details for the person through whom the sale of the goods may be negotiated.
105H      Exemption for lessors from giving one-off notice about direct debit default
         (1)   For section 203B of the Code, subsection 179C (2) of the Code does not apply to a lessor if the default mentioned in subsection 179C (1) is rectified before the lessor is required to give the direct debit default notice under subsection 179C (2).
         (2)   If:
                (a)    the default is rectified before the lessor is required to give the direct debit default notice under subsection 179C (2); and
               (b)    the lessor does not give the direct debit default notice;
the default is not taken to be the first occasion the default occurs for paragraph 179C (1) (c).
Note   Section 203B of the Code provides, among other things, that the regulations may exempt a person or a class of persons from all or specified provisions of the Code.
105J       Information to be contained in one-off notice about direct debit default
                For subsection 179C (3) of the Code, the information required to be contained in a one-off notice about a direct debit default is the information set out in Form 18.
105L       Consent to enter residential property to take possession of goods
                For subsection 179N (2) of the Code, consent by the occupier of premises to entry to the premises is taken to be given only if the following requirements have been complied with:
                (a)    a request to the occupier for entry to the premises must be made by the lessor or agent by application in writing or by calling at the premises concerned;
               (b)    if the request is made personally, it may only be made between the hours of 8 am and 8 pm on any day other than a Sunday or public holiday;
                (c)    the consent in writing must be in accordance with Form 19 and signed by the occupier;
               (d)    the document of consent is not to be presented to the occupier for signature with, or as part of, any other document (unless the other document, or the remainder of the other document, contains only the provisions of section 179N of the Code).
Note 1   Subsection 179N (1) of the Code provides that a lessor, or an agent of the lessor, must not enter any part of premises used for residential purposes for the purpose of taking possession of goods hired under a consumer lease unless the court has authorised entry or the occupier of the premises (after being informed in writing of the provisions of section 179N) has consented in writing to the entry.
Note 2   Under subsection 179N (2) of the Code, the regulations may provide procedures for the purposes of section 179N and set out circumstances in which consent is or is not taken to have been given.
[2]           Schedule 1, after Form 17
insert
Form 18      Direct debit default notice
subsection 179C(2) of the Code
regulation 105J of the Regulations
DIRECT DEBITS FROM YOUR BANK ACCOUNT
A direct debit repayment has been dishonoured (not paid). Contact us [insert telephone number or email address] to arrange to make your payment. Check your direct debit request before your next payment is due. Make sure you understand how your direct debit works and what to do if you have a problem.
Are you unable to make a payment?
If you cannot make a payment, you should contact us immediately. Depending on your circumstances, we may make changes to the repayments under your contract to help you repay the debt.
You can ask us to:
·             extend the term of your contract and reduce repayments; or
·             extend the term of your contract and delay payments for a set time; or
·             delay payments for a set time without extending the term of your contract.
If we refuse your request, you can ask us to reconsider. If we still refuse, you can go to [insert name of relevant external dispute resolution scheme] by [insert contact details and method(s) for lodging complaints]. You should apply as soon as we refuse your request or if we do not respond to you within 21 days.
EXTERNAL DISPUTE RESOLUTION IS A FREE SERVICE ESTABLISHED TO PROVIDE YOU WITH AN INDEPENDENT MECHANISM TO RESOLVE SPECIFIC COMPLAINTS.
Alternatively, you can seek legal advice, for example from a community legal centre or Legal Aid. There are other people, such as financial counsellors, who may be able to help.
Some useful tips on direct debits
Make sure you have the correct account number. Ensure that you have not given the wrong account number, or that the direct debit has not been dishonoured due to the account being changed or closed.
Read your Direct Debit Request Service Agreement carefully. Make sure you understand how much we will withdraw from your account and when we will withdraw it. Contact us if you need to change the dates on which the direct debit occurs.
Have adequate funds in your account to meet your payments. This will ensure you don’t default again or incur a fee for not having sufficient funds in your account.
Check your bank statements. Make sure we are withdrawing the correct amount at the right time.
Cancelling your direct debit. In most situations, you can cancel a direct debit with us or with the bank or financial institution where your account is held (provided you comply with any specific requirements). However, you need to make sure you have made alternative payment arrangements with us so that you do not default on your payment. Your instruction to cancel a direct debit may have to be in writing. Contact your bank or financial institution a few days after you have sent your written notification to check that the direct debit has been cancelled.
Resolving a problem with your direct debit. If you have a problem with a direct debit you can make a complaint to us or to the bank or financial institution where your account is held. You can also contact our external dispute resolution scheme for assistance in resolving the complaint if you were unable to resolve it with us. Our external dispute resolution scheme is [insert name of external dispute resolution scheme] and can be contacted at [insert telephone number, email/website and postal address].
Get further information. If you have questions about direct debit authorities, talk to your bank or financial institution.
Form 19      Consent to enter premises
subsection 179N(1) of the Code
paragraph 105L (c) of the Regulations
. . . . . . . . . . . . . . .
Date
 
TO:                              . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(name of lessor)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(Australian credit licence number)
FROM:                        . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(name of occupier)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(address of occupier’s premises)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(‘the premises’)
 
I consent to the lessor entering the premises for the purpose of taking possession of the hired goods described below.
The hired goods are:*
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IMPORTANT
YOU HAVE THE RIGHT TO REFUSE CONSENT. IF YOU DO THE LESSOR MAY GO TO COURT FOR PERMISSION TO ENTER THE PREMISES.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(signature of occupier giving consent)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(name, address and signature of lessor’s
representative by whom the consent was obtained)
*      Insert brief details of the hired goods.
Note
1.       All legislative instruments and compilations are registered on the Federal Register of Legislative Instruments kept under the Legislative Instruments Act 2003. See www.comlaw.gov.au.
 

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