DIRECTIVE on ensuring and improving the quality of telecommunications services telecommunications service quality have particularly important for people using the service and the development of the business. In order to ensure the rights of consumers, to create the environment to improve the quality of business and healthy competition, on the basis of the Ordinance on telecommunications, postal and telecommunications Ministry has issued regulations on the management of the quality of postal services, telecommunication services and networks (decision No. 176/2003/QĐ-BBCVT on 10/11/2003) and the list of postal services network and telecommunication services, mandatory quality management (decision No 179/2003/QĐ-BBCVT on 10/11/2003).
 
Made the text on, the business service providers have implemented registration, quality of service reports. The Ministry of posts and telecommunications has also made many inspection of service quality. State management of quality telecommunications services has gradually come into the background. Enterprises were striving to ensure the level of quality of service indicators according to industry standards. However, besides the positive aspects have been achieved, many businesses provide services not yet adhere scrupulously to the provisions on the management of quality of service: not yet made the announcement on the mass media and listed where the transaction registered quality criteria; have not taken seriously the reporting of quality of service quarterly; a number of quality criteria have reported does not match the standard of the industry. There have been some violations of the non-guaranteed quality of service, cause damage to both the customer and the service provider business.
To remedy the existence, promote the management quality of service, ensuring the rights of users of services, promote healthy competition between enterprises and telecommunications, the Internet and prepare well for proactive international economic integration, the Minister of posts and telecommunications directive : 1. The business of telecommunications, the Internet: a) implement strictly the regulations on managing the quality of service of the Ministry of posts and telecommunications, especially the announcement, listed the targets of quality registered service and report service quality quarterly.
b) management arrangements, there are clues and unit leaders are assigned to executive management and the problem of the quality of telecommunications services.
c) reviewing the existence of quality service was the quality management Department of telecommunications and information technology, announced after the audit. Find the remedy exists and reporting methodology, the results of the remedy, post, and telecommunications.
d) in time before your eyes, especially addressing the existence of quality mobile services (call rate target was established successfully), the quality of a fixed telephone service (the only goal on record, billing and payment; the target subscriber line problems).
e) To ensure and improve the quality of telecommunications services, enterprises implement the following solutions: enhance testing and collection of comprehensive data network capacity, the quality of telecommunications services provided to customers.
Make good work of forecasting, network planning, network optimisation, network capacity. There are schemes, measures to ensure the maintenance of quality of service in the peak hours and in the region, the time has special events (new year, festivals ...).
Developer subscription, reduction, promotion in sync with the expansion, the technical capacity of the network and coordinating, networking with other businesses.
Research, build, renovate the peripheral network to ensure safety and landscape: poor quality cable handling, planning the cable network collapses, strengthening ducted within municipalities, strengthen the common use of infrastructure.
Strengthen the connection between the business providing Internet access service through the business units provide Internet connection services; ensure the amount of domestic and international connections meet the requirements for Internet quality of service.
2. The functions of the unit postage, telecommunications: 2.1. The science-technology: a) the frame of research of telecommunication services to quality management. Reviewing, modifying industry standards of service quality, ensure consistent quality norms.
b) chaired the Organization of thematic meetings on the quality of service to the enterprises and the organizations concerned to implement consistent and effective in the whole industry.
2.2. Quality Management Bureau of post and telecommunications and information technology: a study of modified proposal), supplements the provisions on the management of telecommunications service quality, ensure the implementation of the quality management more closely, more specifically.
b) research building and deploying project to monitor the quality of telecommunication services. There are plans to increase the capacity measuring service quality. Enhance coordination with business process testing.
c) implementation report the quality of service of enterprise, test results, monitoring the quality of services provided by the Department.
d) inspected quality management Bureau of post and telecommunications and information technology, chaired the review process in breach of service quality, implementation of handling administrative violations in the quality of services according to the authority.
2.3. The inspector posts and telecommunications:

In collaboration with the quality management Department inspection of telecommunications and information technology review, uniform process for handling service-quality violations, perform administrative violations sanctions for the breach of the service quality, especially the serious and repeated violations.
2.4. Service telecommunications: building regulations research, connectivity, policy rent channel connection between enterprises in order to ensure the quality of all the services provided to customers.
2.5. Financial planning: a) consider recommendations to adjust the mechanism of management of service charges for rent regulations, pricing, channel connections between enterprises in order to create favorable conditions for enterprises to improve the quality of service.
b) perfecting the norms, unit price testing the quality of telecommunications services in order to facilitate the implementation of quality management.
2.6. The Department radio frequency: frequency planning and finalizing the allocation of radio frequencies to minimise noise can reasonably. Promote the work of checking, control the frequency and the processing can improve the quality of interference, radio information.
3. The Department of post and telecommunications: a) prepared about organizations, there are clues about surveillance of telecommunications service quality. Detection and reflects the problem exists on the local quality of postal and telecommunications Ministry for planning, processing measures.
b) advised the people's Committee, the city about planning, building technical infrastructure in secured computer sync, unity, enabling rapid deployment of enterprise network peripherals and ducted cable network.
The Minister of posts and telecommunications require businesses of telecommunications, the Internet, the functions of the unit, the Department of post and telecommunications holds the spirit of the directive, implementing organizations and report the results in writing about deployment orders in the fourth quarter of 2005. In the process we have difficult problems need to report the post and telecommunications Ministry to take measures to defuse.
The science-technology cooperation with the quality management Department of telecommunications and information technology, the information center and the Vietnam post office held extensive propaganda and the implementation of the directive./.