The CIRCULAR further provisions in the citizenship Department of defense –-–-–-–-–-–-–-–-–-–-–-–-–-–-–-–-–-pursuant to the law the population 42/2013/QH13 on November 25, 2013;
Pursuant to the law the complaint number 02/2011/QH13 on February 11, 2011;
Pursuant to the law report No. 03/2011/QH13 on February 11, 2011;
Pursuant to Decree No. 64/2014/ND-CP dated 26 June 2014 Government detailing the implementation of some articles of the law Followed the citizens;
Pursuant to Decree No. 35/2013/NĐ-CP dated April 22, 2013 of the Government functions, tasks, powers and organizational structure of the Department of Defense;
Pursuant to Decree No. 33/2014/ND-CP on April 26, 2014 by the Government on the organisation and operation of the Defense Inspector;
The Chief Inspector's proposal the Ministry of defence, the Minister of Defence issued circulars stipulated next citizens in the Ministry of defence.
Chapter I GENERAL PROVISIONS article 1. Scope this circular regulates next citizen to complaints, accusations, proposals, reflected in the next Office or location next citizen (where the inhabitants) of the body, the business units (known collectively as the agency unit) in the Department of Defense; the principles, responsibilities, powers of the citizen marketing heads, unit, the next citizen; the relationship of the authorities where the inhabitants with their bodies, the unit has the authority to resolve complaints, accusations, proposals, reflections of citizens and ensure the conditions for the operation of the headquarters in the Ministry of Defense the next.
Article 2. The object that applies to this circular apply to agencies, units and individuals relevant to citizens in the next Defense Ministry; citizen to complaints, accusations, proposals, reflecting the relevant content in the jurisdiction of the Ministry of defence.
Article 3. The next citizen principles 1. The only citizen to be conducted at the next place of citizen Agency, unit; true competence, order and procedures prescribed by law and the provisions of this circular.
2. To ensure objectivity, openly, democratically, timely, convenient, non-discrimination, while the next citizen.
3. Respect, create favorable conditions for citizens to carry appeal rights, denunciation, Petitions, reflected; confidentiality and ensure the safety of the accused under the provisions of the law.
Chapter II PROVISIONS on CITIZENSHIP NEXT article 4. Marketing headquarters of citizens 1. The headquarters of citizens must be successive arranged in the place for the citizens and the citizens to complain, report and recommendations; the base material is guaranteed to work; to listing rules, the next process and other information public under the provisions of the law.
2. Layout the next cadre of citizens to choose the Comrade has a strong political; have good moral qualities; have the professional capacity; There are methods of campaigning, convince the public good, practical knowledge; have the responsibility for the work.
3. The bodies, the unit must be positioned to force protection, ensure security at the headquarters level in its citizen Marketing Manager; have your headquarters protection authority for approval. The headquarters of citizens continue to work according to office hours (except Saturday, Sunday and on public holidays).
4. When do duty outside the camp, if stationed in local, agencies, units must organize the next place that local citizens with proper form.
Article 5. The headquarters of citizens Continue the Ministry of defence 1. Headquarters Next to the citizens Defense Ministry in Hanoi, is a citizen of the Central Military Commission, heads the Department of Defense; The General staff, general political Department, General Logistics Department, technical department, Directorate General of defence industry (referred to as the General Directorate) and the Bureau: officers, policy, propaganda, the army and Department of Defense social insurance (referred to as the Agency); The Department of Defense Inspector for operational management and general staff deployed, force protection, security, security.
2. Next the headquarters of citizens Defense Ministry arranged the permanent officers, officers are dedicated, staff due to head Next to the citizens, the Department of Defense Inspector in charge and responsible to the Chief Inspector of the Ministry of defence about the management and maintenance of the headquarters next to the citizens.
3. The General Directorate of dedicated officers deployed next to the citizens; the Bureau based on the practical situation, the mission, the function of his agency arranged dedicated officers or chief officer followed the citizens and often directly the citizens at the headquarters Followed the population of the Department of Defense.
Article 6. The headquarters of citizens continue the Agency, unit 1. The next headquarters, military district's Citizen Corps, the border guard command, General Directorate II, Commander of the capital Hanoi, the Ho Chi Minh City, Coast Guard command, Corps, army, Corps, academia, schools, corporations, corporations, the military command of the province and The provincial border guard command , central cities are where the next citizen of heads, and bodies units have the task next to the citizens; layout dedicated officers and staff next to the citizens; Inspection Agency delivered the same level of management; the Agency, the unit Commander directed the operation.
2. place the next citizen of divisions, regiments and their equivalents; Frontier gate, marine police Squadron stationed independently and Ban the military commander, districts, towns, and cities in the layout combined with room and board directly to the political bodies of the same level of management (part-time officer layout next to the citizens in the political bodies); under his leadership, the direction of the Commissioner to grant, the Commander of the unit. When a citizen to complaints, accusations, proposals, reflect, responsible Committee informed political agency and the Commander; political agency in cooperation with the relevant authorities help to command the next citizen in accordance with the law.
3. Where the Agency's citizen marketing of military courts, the military Procuracy, criminal investigations, execution of the levels in the army led by the heads of the agencies layout prescribed by the laws and regulations of disciplines.
Article 7. Further responsibilities of citizenship, heads the unit 1. The responsibility of the Minister of national defence a) further defined citizen fit functions, tasks, powers and organizational structure of the Department of Defense;
b) leadership, direction, organization of the work of citizens; ensure that the material conditions necessary to citizens as specified;
c) directly implement the citizen for at least 7 days in 1 month at Headquarters Forward the citizens Department of Defense; next sudden citizens according to the recommendation of the Chief Inspector of the Ministry of defence;
d) directs the Chief Inspector of the Ministry of defence; Heads of agencies, subdivisions, the Ministry of defence (hereinafter called heads, unit) works closely with agencies, relevant organization taken seriously the task of continuing the regular citizens, irregular;
DD) delegated to the Chief Inspector of the Ministry of Defence issued further rules of citizens; the Permanent Mission further work of citizens and require heads of unit, related people joined nationals when needed.
2. The responsibility of the heads of the units, grant a) responsible to the level above the heads of the inhabitants in its scope of management. Perform the authorization of superior heads of the work of citizens;

b) leadership, direction, organization, do the work of citizen Agency, his unit; ensure that the material conditions necessary to continue citizen according to the rules. Directed the relevant authorities to receive, sort, guide and answer complaints, accusations, proposals, reflections of the citizens; informed of the reception, resolving complaints, accusations, proposals, reflections of the citizens with the authority, the relevant units. The urge, test bodies, units of the right to perform under the provisions of the citizenship law;
c) heads, subdivisions of Ministry of Defense direct the citizen for at least 7 days in 1 month. Heads, the remaining unit direct citizen for at least 2 days in 1 month;
d) in addition to the calendar next regular citizens, heads the next implementation level of citizens when there are urgent, such as: The service complaints, accusations are sensitive, complicated if not considered timely resolution can occur serious consequences leading to political insecurity, causing the ruin of the State property , collective property, invasive computer network of people, order, safety, public place;
the next cases) required by citizens.
3. The responsibility of the Department of Defense Inspector heads a) Help the heads of Defense unified management task next citizens in the Ministry of defence. Responsible to the head of the Defense Department, management headquarters operating Next citizen defense. Issued further rules of citizens; building the calendar next to the citizens at the headquarters Followed the population of the Department of Defense, preparing resumes, documents to Ministry of Defense heads next. Perform the authorization of the head of the Department of Defense about the work of citizens;
b) assigned the Agency made to welcome citizen in citizen Marketing headquarters of Defense, registration, classification, reception, transfer complaints, accusations, proposals, reflections of the citizen to the Agency, the unit has jurisdiction; citizens Guide to the Chamber of citizens, the authorities at Headquarters; send a message about the result of processing complaints, accusations, proposals, reflected for the citizens to know;
c) track, urging the agencies, the unit joined nationals at Headquarters forward the citizens Defense perform prescribed citizens;
d) monthly chaired Committee with representatives of the Agency, the unit joined nationals regularly at Headquarters Forward the citizens Department of Defense; When necessary, invite the representative bodies, the unit had the mission to protect the headquarters followed the same citizens to attend. Perform general mode further work reports citizens in full force.
Article 8. Responsibilities, powers of the next citizens 1. The next citizens to master the way, the views of the Democratic Party, policy, the laws of the State, mode, specified by the Ministry of defence and only be citizens in the Agency's citizen sitting place, unit; make the next person's responsibility of citizens as stipulated in article 8 of law citizens Sitting in 2013.
2. The decline followed the citizens is done according to the provisions of article 9 of the law on citizenship Next in 2013.
Article 9. The relationship of the authorities where the next citizens with the authority, the unit has jurisdiction to resolve the case of the population of 1. The Agency, the unit is responsible for resolving complaints, accusations, proposals, reflections of citizens by the authorities where the next citizen (hereinafter referred to as the next Citizen Agency) levels. Within 10 working days from receipt of the content complaints, accusations, proposals, reflects the right answer (in writing) to the complainant, accusations, proposals, reflections and notify authorities, units, organizations and individuals who have moved to the menu to know the accepting or not accepting.
2. marketing agency responsible for tracking citizen, urge, ask the agency unit responsible for settling the notice (in writing) the results resolve complaints, accusations, proposals, reflections of the citizens to continue citizen agency answered for the citizens to know.
3. in case of direct citizen Agency has asked many times but the agency unit responsible for resolving still not done deliberately or not, the Executive heads further citizens have the right to petition the superior Commander directly by the Agency, the unit has the responsibility to solve; at the same time directing opinion report or processing methods of command level.
Article 10. Periodic reporting every month, quarter, year, the Agency was assigned to the general population, reported the Heads level and the upper level of the work. When there is a sudden incident, emergency, must promptly report the agency heads, and the authorized units to handle.
Article 11. Policy, the regime for people working at the place next to the citizens Who do the work of citizens, who are entrusted with the authority to work in the place where citizens continue to enjoy further training mode and other modes as defined by the Government.
Chapter III the TERMS of the IMPLEMENTATION of article 12. The responsibilities of the Agency 1. Department of the army/general staff chaired, in cooperation with the Bureau of officers, the general political Department, the Defense Department and the agency payroll officers uniform, professional staff guarantee the actions of citizens.
2. Department of Finance/Ministry of Defence Ministry of Defense Inspector coordination, budgeting allocations and ensure funding for citizen action.
3. Inspection of the Ministry of Defense a) chairing review report, the heads of the Department of Defense issued the normative text of the resolution, the plan instructs the Ministry of politics, Government and Ministry of Defense about his work in the Ministry of defence;
b) initiative in collaboration with the Department of finance, the Ministry of defence, budgeting allocations, ensuring funding for actions of citizens;
c) preliminary organization, sum, training, upgrading, enhancing the legal knowledge, professional qualifications and skills in the work, provided the form window lists the citizens; the study proposed the Government building inspector software information technology applications into the system the citizens from the base to the Central Government;
d) check, track, urge and general situation of the work of the population of the Department of Defense reported to the Minister of national defence, the Inspector General of Government and regulatory Government.
Article 13. Effective enforcement of this circular effect since June 6, 2016, replacing circular No. 797/1998/TT-QP on 18 March 1998 the Department of Defense about the regulations implementing regulation further organization of citizens in Government and chapter III Next citizen of circular No. 218/2013/TT-BQP December 2013 of Defense Ministry lodges Guide complaint and complaint resolution within the army.
Article 14. Responsibility 1. Heads of agencies are responsible for organizing the content of law holds appeal for 2011, the law report, 2011, 2013 and citizen Marketing Law Decree No. 64/2014/ND-CP dated 26 June 2014 Government detailing the implementation of some articles of the law Followed the citizens; at the same time, the implementation of the citizens according to the content of the provisions of this circular.
2. The Chief Inspector of the levels in the range of tasks, powers are delegated staff responsible for leadership, command level on the work of citizens; There is a specific plan about deployment, build headquarters next to the citizens from the capital construction unit of the Agency; the Organization made the regular citizens, lawful, effective practical.
In the process of doing what obstacles the agency unit, report in writing to the Ministry of national defence (through the Department of Defense Inspector) to timely steer, resolve./.