CIRCULAR on management rules and provide room service phone number lookups fixed telecommunications network through the MINISTER of INFORMATION and COMMUNICATION pursuant to the law on telecommunications, November 23, 2009;

Pursuant to Decree No. 187/2007/ND-CP on December 25, 2007 of the Government functions, tasks, powers and organizational structure of the Ministry of information and communications;

Pursuant to decision No. 190/2004/QD-TTg dated 8 November 2004 of the Prime Minister on the establishment, organization and operation of public telecoms services Fund to Vietnam;

At the suggestion of the Director of telecommunications REGULATION: chapter I GENERAL PROVISIONS article 1. Scope this circular regulates the management and provide room service phone number lookups fixed (wireline, wireless) through telecommunication networks to ensure supply for users of telephone services (fixed and mobile) the ability to lookup phone number fixed by the telecommunications business management and is registered in the public phonebook Plus.

Article 2. The object that applies to this circular apply to: a) The telecommunications business;

b) provides business support services phone number lookups fixed;

c) public telecom service Fund Vietnam;

d) The Department of information and communications;

DD) Organization, individual use room service phone number lookups fixed.

Article 3. Explain the Terms Of this circular, the terms below are interpreted as follows: 1.116 services are support services phone number lookups through fixed telecommunication network when users of telephone services (fixed and mobile) call number help number lookup service air and outlined the information relating to the name or address of the holder will be fixed phone number need to lookup.

2. The business offers room service phone number lookup (hereafter referred to as enterprise to provide services 116) is established under the law of Vietnam, is the Ministry of information and communications the telecommunications license to provide services 116.

3.116 service delivery system is the set of equipment (including hardware, software and databases) that are linked together to collect, handle, store and exchange information service for the provision of services of 116.

4. Connection Points (POI) is located on the connection between your business's PBX Telecom (hereinafter the switchboard connections) to the system to provide services 116 of 116 service provider business, delineate the boundaries of responsibilities between technical and economic business telecommunications service provider business and 116.

5. Trunk E1 is the trunk of the base speed of 2048kb/s as defined in recommendation ITU-T G. 709 of the International Telecommunication Union (ITU).

6.116 service database is the database of fixed telephone subscribers including name, address information, telephone numbers of subscribers and other related information for provided services 116.

Article 4. Principles of management and service providers 1. Guaranteed to provide services 24 hours a day, 7 days/week.

2. Ensuring equality, equity, non-discrimination for telecommunications enterprises, who use the service.

3. Secure, confidential private information of the users of the service as defined in article 6 of the telecommunication Act.

4.116 service provided by a business and use a shared database on a national scope.

Chapter II management, PROVISION and USE of SERVICES article 5. Number of information services and Communications Regulation No. 116 is the number of your room service phone number lookups through fixed telecommunication network across the country.

Article 6. Call Routing All calls to the number 116 (hereinafter the 116 call) of the user from the telephone network (fixed and mobile) of total telecommunications businesses on the country must be routed to 116 service delivery systems.

Article 7. Connecting and signal 1. The geographic location of the connection point for the 116 call is any technical feasible point on telecommunications networks.

2. Location of the connection point in the network structure is the central portal of the telephone connection.

3. the connection interface is the Central design of E1 or other interfaces as specified by the Ministry of information and communication.

4. The number of points connected by telecommunications businesses and enterprises providing services 116 deals themselves.

5. Use the C7 signalling for connection between 116 service delivery system with switchboard connections of the telecommunications business.

Article 8. Quality of service 1. Quality criteria industry-standard voice-176:2006.

2. The waiting period since the successful connections until there is information to answer the average customer/1 calls up to 30 seconds.

3. The rate of the call successfully set greater than 85%.

4. help call rate success greater than 95%.

Article 9. Tariff 1. Allowance for the 116 call from a fixed phone number.

2. the 116 call rates from your cell phone by Ministry of information and communications regulation.

Article 10. 116 1 service database. Keep and use: businesses provided services 116 updated and stored in a database with information about 116 service subscribers to fixed phones (landline, radio) are registered in the phone book of public telecoms business (excluding the subscribers of the contract using the service requires no registration information subscribers).

2. database content 116 services provided for business service providers including: 116 a) holder Name (organization or individual);

b) Subscriber installation address: province (City), district (County), communes (ward), Hamlet (population groups), street, house number, if any (if any);

c) phone number;

d) other information service for the provision of services under the provisions of the 116 for information and communication.

3. database format 116 service is unique and consistently by enterprises to provide services 116 regulation. The file (file) of the database that the telecommunications business move for business service providers by 116 the two sides negotiate.

116 service provider business to move the database files by the telecommunications business moved about a database format.

4. Method of offering 116 services database by service provider business and Enterprise Telecom 116 agreements, can be: online through the network transmission line, via hard drive, via CD, tape. etc.

5. Periodically 2 times/month (April 5 and 19) telecommunications business transfer Subscriber database fixed change compared to last for 116 service provider business.

First own telecommunications business transfer entire database services 116 for businesses providing services 116 within 45 days of service provider business 116 are sets of information and media service provider license 116.

Chapter III TENDERS, orders and FINANCIAL ASSISTANCE article 11. Tender, commissioned to provide services 1. The selection of the service provider business 116 made through the form and according to the following order of priority: a) the tender;

b) order.

In case not qualified to tender services under the provisions of the law, the Ministry of information and communication will specify the business to order.

2. business conditions to participate in the bidding or be ordered to provide services 116: Vietnam business, established and operating under the enterprise law, independent business accounting.

Article 12. The contract service providers providing 116 service is done through 116 service provider contract signed between public telecom service Fund Vietnam and businesses provide services 116. This contract may be the delivery contract or bid the contract order.

Article 13. The method of financial assistance 1. Loans: a) public telecom service Fund Vietnam preferential loans for businesses providing services 116 to make investments in the construction, upgrading, extension 116 service delivery systems;

b) loan mechanism for business offers 116 services made under the provisions of preferential loans to fund Vietnam public telecommunications services.

2. Financing non-refundable: a) support local communications charges in part for the 116 call from your fixed-line telecommunications business;

b) partial support funding to provide services 116 for businesses providing services 116.

Article 14. Funding supports 1. The funding support by (=) 116 service output (x) level of support.

2. Output of 116 services is calculated according to the number (or number of seconds) from your fixed phone call to 116 services.

3. Level of support: a) case made tender selection of businesses provide services 116: supported norms are applied based on the bidding results are the Ministry of information and communications;

b) cases made to order the enterprise to provide services 116: norms that support by Ministry of information and communication issued.

4. Funding support: from funding support to provide public telecommunications service of public telecoms services Fund Vietnam.

Chapter IV RIGHTS and LIABILITIES MANAGEMENT, PROVISION and USE of SERVICES 116 article 15. 116 1 service provider business. Be set (to rent or build) local transmission lines, InterCity long distance to connect the system to provide services 116 with switchboard of the telecommunications business.

2. Be bought 116 service flow of telecommunications businesses in the case does not set the transmission lines.

3. Differentiated Service charges for the 116 call from your mobile phone according to the regulations of the Ministry of information and communication.

4. The agreement with the telecommunications business of supply method, use 116 service database to provide other services.

5. Investing in the construction, operation, organization of safe mining system provides service to 116 and 116 service provides assurance to the user in accordance with the quality criteria stipulated in this circular.


6. Have a responsibility to help lookup for all fixed phone number (landline, wireless) telecommunications enterprises have registered in the public telephone directory.

7. must have minimum 2 (two) 116 service delivery systems in 2 (two) province, different cities across the country to reserve, ensuring safety for 116 service delivery systems.

8. Build 116 service management program, updated, stored data fixed telephone subscribers due to the telecom business offers database services to 116 by themselves management and database security services 116.

9. Set up electronic information Page about 116 services in order to facilitate the Organization, individuals connected to the Internet can access to lookup information about fixed phone number the same as the method of retrieval by phone calls to service number 116.

10. Guarantee the safety and confidentiality of personal information of users of the service in accordance with the law.

11. Make 116 service providers under contract to provide services 116.

12. Host implementation of dissemination, advocacy service regulations 116.

13. Is the clue to solve customer complaints about the provision of the service, use of the 116.

14. Reporting to the Ministry of information and the media periodically or irregularly when required on the content management service provider and 116.

Article 16. The telecommunications business 1. The agreement with service provider business 116 about the method of supply, use 116 service database to provide other services.

2. Provide the central port of the connected PBX for businesses providing services 116 to connect with 116 service delivery system ensures sufficient time and proper connection.

3. Coordinate with business service providers quality assurance service 116 116 according to regulations.

4. Route 116 calls to 116 service delivery systems.

5. Provide database services 116 full, timely in accordance with the provisions of this circular.

6. Report to the Ministry of information and the media periodically or irregularly when required on the content relevant to the management of and provide services 116.

Article 17. 116 1 service users. Provided complete, accurate information about the services that its use of 116.

2. Claims provisions these flaws regarding the provided services 116.

3. Be responsible before the law and dealt with infringement on the disruptive behaviour, vandalism and obstructing the use of the services provided, 116.

Chapter V IMPLEMENTATION Article 18. The Ministry of information and communication 1. Issued implementation guidance and regulations on tender, order 116 service providers.

2. Approval of bidding and tender results or specify the order to choose the service provider business 116.

3.116 service quality management on the basis of quality standards in article 8 of this circular.

4. test, inspection, handling and resolving infringement complaints, accusations of management activities and provide services 116 according to the authority.

Article 19. Public telecom service fund Vietnam 1. Tender, commissioned and contracted service providers 116 with 116 service provider business according to regulations of the Ministry of information and communication.

2. financial support for business service providers and telecommunication business 116 as prescribed in this circular.

Article 20. Department of information and media 1. Implement state management functions for management activities and provide services on 116 according to the authority.

2. Hosted, in cooperation with business service providers, telecommunication business 116 to propagate service manual 116 according to the provisions of this circular.

3. Inspection, test, handle complaints and violations, accusations of management activities and provide services on 116 according to the authority.

Chapter VI article 21 ENFORCEMENT TERMS. Effect and implementation 1. This circular has effect from the date of 01/07/2010.

2. the Chief of the Department, Director of communications, Director of planning and finance, Director of public telecoms services Fund Vietnam, heads of agencies, units of the Department, Director of the Department of information and communication, the Director General and the Director of the telecommunications business, Executive Director 116 service provides business and personal organization concerned is responsible for the implementation of Information This investment.

3. In the process of implementation, if any problems arise, the agencies, organizations and individuals need timely reflection of the Ministry of information and media to consider, resolve./.