The DECISION approving the project of renovation work next citizens _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ the PRIME MINISTER pursuant to the law on organization of the Government of 25 December 2001;
Pursuant to the law the complaint, report on 02 December 1998;
Pursuant to the conclusion of the Secretariat at the announcement no. 307-TB/TU December 10, 2010;
Proposal of the Inspector General, DECIDES: 1. Approval of the project renovation work continues with citizens the following principal contents: a. objectives, REQUIRES RENOVATION WORK NEXT CITIZENSHIP purposes the whole Event on the Organization, functions, duties and powers of the Agency continued to enhance effective citizen task next citizen of the State bodies; raise awareness, enhance the accountability of the President of the people's Committee and the heads of the State administrative bodies in the work of citizens; building staff, public servants have the qualities and abilities meet the requirements of the mission; create favorable conditions for citizens to carry appeal rights, denunciation, Petitions, reflect, contribute to the building of water in clean, strong, effective operations, efficient.
II. REQUIREMENTS 1. The policy holds, the views of the party and the State of the work, the building of the Socialist rule of the people, by the people and for the people.
2. Simplify procedures, facilitate people carry appeal rights, denunciation, Petitions, reflect, overcoming the limitations, shortcomings in the work of the current population.
3. Clarify the position, role, structure and function, the task of marketing agency citizen, contributing to enhancing the effective governance, promote the democratic rights of the people.
4. Improving the work of next, attach the citizens with the resolution of complaints, accusations, proposals, reflections of the State authorities.
B. the CONTENT of DIRECT CITIZEN RENOVATION WORK renovation work continues to focus on the citizen awareness, strengthen the responsibility of the President of the people's Committee and the heads of the State administrative bodies in the work of citizens; perfecting the Organization, clarify the functions, duties and powers of the Agency next to the citizens; enhance, improve the quality of staff to do the work of citizens; There are modes of incentive policies, satisfactory staff do the work of citizens; strengthening of infrastructure, equipment and working for the next Citizen Agency.
I. RAISING AWARENESS, ENHANCING the RESPONSIBILITY of the PEOPLE'S COMMITTEE CHAIRMAN, HEADS of STATE AGENCIES in the WORK of the POPULATION of 1. The people's Committee Chairman, heads of State agencies are fully aware of the purpose, requirements and implications of the work, considered as the next citizen is the main task of the Agency, held. Further work to citizens is one of the important tasks in the program, the Agency's work plan, organization. The score, reviews the results of operations of the agency or organization must attach to the assessment results performed the duties of the head of the Agency, held in further work.
2. the people's Committee Chairman, heads of administrative agencies of the State must be responsible for organizing, directing, instructing the departments, agencies, divisions in the work of citizens; issued further regulations, rules of citizens; quality personnel deployed, the capacity to do the work of citizens; the investment facility, the equipment, the necessary working conditions for the next citizen headquarters; in coordination with the authority, the public unions to improve quality, efficiency of direct citizen works.
3. the people's Committee Chairman, heads of State agencies to direct citizens periodically as prescribed, not counting the required citizenship, unscheduled duty. In case there is reason then assigned deputies and public notice for the citizens to know. He was not the person who does not have the jurisdiction to resolve the task instead of citizens. After the next citizen must reply results complaints, accusations, proposals, reflections of the citizens.
The citizens must be tied to the resolution of complaints, accusations, proposals, reflect. Where there are complaints, accusations, strident, complex, stretching himself, then the Committee Chairman, heads of administrative agencies of the State must, take measures to steer, promptly, to the "hot spots", destabilizing social-political , public order.
4. the people's Committee Chairman, heads of State agencies to organize full holds, insightful perspectives, the way of the party, the law of the State of the work to the citizens, public officials and General officers working directly next to the citizens in particular.
Enhance the training, advanced training, professional qualification, marketing skills, citizen complaints, accusations for staff working on next.
Strengthen inspection, inspection of the responsibility of the President of the people's Committee and the heads of agencies, subdivisions in the work of citizens, complaint resolution, report, recommendation, reflect. After the inspection, the inspection must take measures to rectify those exist, weak, timely processing, strict personal, held in violation.
II. CONDITIONS of the ENTIRE organization, the ACTIVITY of MARKETING AGENCY CITIZEN 1. On the Organization System for organization and activities of marketing agency citizen levels as follows: a) in Central: the next public citizen organization at the headquarters of citizens continue the Central Party and State in Hanoi and Ho Chi Minh City, the next duty of citizens to the Central Party , The National Assembly and the Government. The Agency: the Party Central Office, the Central Inspection Committee, the Board of the Commission of the National Assembly, government offices, the Office of the Central Steering Committee on anti-corruption, government inspectors of election officers on duty next regular citizens in the next Office Party Central's citizens and the State. The Government Inspector, aircondition, coordinating the citizens between the agencies joined nationals at the next Office Party Central's citizen and the State; management, ensuring the material conditions for the operation of the headquarters. The headquarters of citizens next party central and the State seal.
b) in ministries, ministerial agencies, government agencies: marketing organization citizens in The Office, helps Minister, heads next to citizen complaints, accusations, proposals, reflected in the authority.
c) at provincial level: the next public citizen organization at the headquarters of the province's citizens do, the next task for The citizen's Committee, the people's Council, committees and the Congressional delegation. Office of the provincial people's Committee established the citizens ' Chamber to preside, aircondition, coordinating the citizens between the agencies joined nationals at Headquarters next to the citizens of the province; management, ensuring the material conditions for the operation of the headquarters. The citizen Marketing Office has its own stamp.
Private Hanoi and Ho Chi Minh City based on the characteristics of local situation, held successive model citizens accordingly, ensure effective further work.
As for the Inspector, departments in the provincial people's Committee organizing next citizens at the headquarters to receive complaints, accusations, proposals, reflected in the authority.
d) at the district level: citizen marketing organization in the district people's Committee Office, do the next task for the citizens of the District Committee, the people's Council and people's Committee. The people of the District Election Committee 1 to 2 professional officers and a number of officers are not dedicated to do the next task was to use the seal of the Office of the people's Committee of the district in the next activity.
DD) Organization: the next citizen of the people's Committee at commune. The people's Committee elected township officials and the Chief professional work.
2. The operation of the headquarters followed the citizens a) the population of was institutionalised by the statutes, regulations and processes the next population of publicity, transparency, convenience, simple procedures, create favorable conditions for citizens to complain, report, recommendation, reflect.
b) the inhabitants are attached to resolve complaints, accusations, proposals, reflections of the competent State bodies. The next Agency to coordinate regular citizens, enhance the exchange of information, as it continues a population online through the Internet.
c) joined a population agencies regularly at Headquarters continue to uphold responsible citizen, closely in the next population. Strengthen the coordination between the headquarters of citizens continue the Central Party and State with headquarters next citizen of ministries, sectors, localities, between the headquarters followed the citizens with the Agency, other organization.
d) data system setup information about the population, Internet connection, create conditions for people to know the process of resolving the application, mail, through which to monitor the Agency has jurisdiction, letters; the study answered the citizens on Internet marketing results and citizen complaints, accusations, proposals, reflect.
3. The functions, duties and powers of the Office of population a) function of direct citizen headquarters the headquarters function citizens sitting next to citizen complaints, accusations, proposals, reflected; advised the heads of bodies in the work of citizens; preparing the plan, the conditions necessary to state agency heads next.
b) tasks of the next Office-citizen receiving the information, recommendations, comments, reflections of the agencies, organizations and individuals on matters related to the way the party's policies, state laws and state management, the activities of the Agency, held to transfer to the competent bodies of research , acquiring, consider, resolve.
-Reception of the complaints, accusations, proposals, reflected in the jurisdiction of the Agency, heads the organization.
-Guide the citizens make the right claims, accusations, proposals, reflected in accordance to the law.
c) powers of the citizen marketing headquarters

-When there are service complaints, accusations, next the Headquarters complex, citizens have the right to ask the relevant State agencies sent officers are responsible to the next Office to coordinate citizen participation next inhabitants, the table measures to return citizens to resolve locally.
-Test, urging the heads of State agencies to answer the complaints resolution, report, recommendation, reflection of citizens due to the next officer of the headquarters moved to nationals.
-Hosted, in cooperation with the authorities to prepare the plan, work programme, documentation for heads of State at the same level next to the citizens;
-Urge, check out the agencies, organizations, personal responsibility taken seriously conclude, direction of the heads of State agencies when the next citizen.
-General situation, results of direct work, complaints, accusations, proposals, reflections, periodic reports and with the competent State bodies.
-Recommendations the Agency has the authority to modify, supplement or replace the legal text does not match reality.
-Recommendations to competent State agencies consider, handle the responsibilities of the collective, the individual violating the regulation continues.
-Ask the police promptly take measures to handle according to the provisions of the law against those with disruptive behaviour, in order to offend the honor, dignity and a population, invasive marketing officer property of the State and the individual.
d) tasks of the next cadre of citizens-have expected, there is the culture for people to complain, report, recommendation, reflect.
-Citizen's Guide presents full, clear content complaints, accusations, the requirements need to solve, provided the documents and evidence related to the incident; Guide to citizen complaints, report to the proper authority to resolve; explain to the citizens understand the party's policy, and the law of the State.
-Explain, deny the complainant, accusations about the incident has been the competent authorities solve the right policy, law.
-Cooperate closely, in time with the officials of the agencies involved in continuing to do a good task, solve the service complaints, accusations, complex.
-Open the window track, record contents presented citizens; receiving, sorting and handling complaints, accusations, proposals, reflect.
-Perform other tasks because the people in charge of the next Office citizens affairs.
4. The relationship between the headquarters followed the citizens with a State Agency) The State agency responsible for coordinating, election officers joined the people, provide the information to the headquarters followed the citizens work, resolve the complaint to the incident, the accused who , complex.
b) headquarters next lower level citizens responsible for regular reporting to the next level on the citizenship Office.
c) headquarters next citizen of Central Party and State has the responsibility to coordinate with the ministries, local to do well the work of citizens.
d) Government inspection shall assist the Government to manage state on the next work of citizens; guide the ministries, local on work, organizational, professional citizen sitting; build and manage a database on the work of citizens, single handle complaint letters, accusations, proposals, reflect.
III. STRENGTHENING, IMPROVING the QUALITY of STAFF and REMUNERATION POLICY for OFFICERS to DO the WORK of the POPULATION of 1. Reviewing staff do the work of citizens in the ministries to plan training, fostering and improving the quality and ensure sufficient number of officers to respond to requests for further work.
2. additional sufficient qualified officers, qualities, skills and further work for the next Citizen Agency. Officers direct the citizen must have good moral qualities, have the sense of responsibility, objectivity, the mind; have the close style the public understanding of psychology; knowledge management and knowledge of the law; further professional training, citizen complaints, accusations.
3. Research, development, particular remuneration policy, satisfactory with regard to direct staff to do the work of citizens, single handle, letters, complaints, accusations; officers direct regulation of population dedicated to enjoy vocational allowance, allowance for seniority as officers, inspectors; officers direct population of dedicated not entitled fostering citizen sitting on when to encourage, motivate and attract qualified staff, good moral qualities of working in marketing agency citizen.
IV. STRENGTHENING the FACILITIES WORK EQUIPMENT 1. For the next citizen bodies at central level, the province must have a separate headquarters. The headquarters of citizens must be successive build spacious, convenient, secure the conditions necessary to implement the tasks assigned.
2. for ministries, departments and the people's committees at district level, the next township level of citizens in institutions, but must have the room next to a private citizen, to ensure the necessary conditions for the citizens.
3. Construction of database system about your work, connect on nationwide, before focusing on investment software building next to citizens in the Government Inspector, based next citizen of Central Party and State, the next Office of the citizens; direct database integration of citizens into the system; prepare the base for the deployment of networked information systems across the country.
C. PROJECT ORGANIZATION i. ASSIGNED RESPONSIBILITY 1. Government inspectors are responsible for: a) presiding, in cooperation with the Ministry of the Interior and the authorities scrutinize statistics, staff do the work of citizens; training organization, fostering professional service for the next citizen officers.
b) presiding, in collaboration with the Office of the Government, the Ministry of the Interior, the Ministry of Justice and other authorities to law construction Law complaints, accusations and documents guiding the implementation of the work of citizens, attached the work forward with citizen complaints, accusations.
c) in collaboration with the Ministry of finance, research proposals with the Government regulations, internal policies forward, single handle, letters, complaints, accusations; the strengthening of infrastructure for the next citizen based upon the content of the project.
d) presided, in cooperation with the authorities to build the next regulation replacing regulation citizen next citizens attached to Decree No. 87/CP on 7 August 1997 by the Government.
In the long run to have a full legal basis, to continue the activities of citizens, the Government Inspector recommended building Sitting Act.
DD), in collaboration with the Office of the Party Central Committee, the Central Inspection Board, Chapel of the Commission of the National Assembly, government offices, the Office of the Central Steering Committee on anti-corruption, building regulations coordination at Headquarters citizen sitting next citizen of Central Party and State.
e) data system information about the population, complaints, accusations, served the lookup, learn of the organs, organizations and citizens.
g) track, test, guide the implementation of the scheme, reports the results to the Prime Minister.
2. the people's committees of all levels are responsible for: a) scrutinize the Organization and operation of the next Agency of local citizens, building plans strengthen the entire organization, from the work of citizens according to the content of the project.
b) to create conditions on the base material for the next headquarters of local citizens, ensure enough working room spacious and the material conditions, the necessary engineering work for the citizens.
c) select quality personnel, power, has a responsibility to do the work; make particular remuneration policy for the next team.
d) to promote advocacy, education, common law, as further legislation citizens, complain, report aims to raise awareness, responsibility of the heads of the State bodies in the work of citizens and executive law consciousness of citizens.
DD) direct the departments to implement strictly the regulations on direct citizens, complaint resolution, to report in accordance with the law and the content of the project.
e) project implementation reports to the President of the provincial people's Committee to report on the Inspector General of Government.
3. The responsibility of the Ministry of finance arranged funding to implement the project; hosted, in cooperation with the Government Inspector, Office of the Government, the Interior Ministry and the authorities the Prime mode, internal policy forward, single handle, letters, complaints, accusations; strengthening of infrastructure for the next citizen based upon the content of the project.
4. The responsibility of the Ministry of Interior, in coordination with the Government Inspector, the authorities strengthened staffing in response to the work of citizens; training, staff training, public servants to do the work.
5. The Office of the Central Steering Committee on anti-corruption in the function, the task of coordination of government inspectors and relevant agencies to build the next coordination regulation, made good the work forward in the next Office citizens of Central Party and State.
6. The responsibility of the Ministry of industry, The Ministry of industry, based on the functions, tasks and content of the project in collaboration with the Government Inspector, Ministry of finance, the Ministry of the Interior and the authorities reviewing, enhancing staff do the work of citizens; strengthening of infrastructure for the next Citizen Agency.
7. The proposal of the Agency: the Committee checked Central, Central Office, the People's Congress Standing Committee within the scope of his duties, function to coordinate inspection of the Government and relevant agencies to build the next coordination regulation, made good the work forward in the next Office citizens of Central Party and State.
II. time, the PROGRESS of IMPLEMENTATION of the PROJECT 1. Perfecting the Organization, layout of officers for the next Citizen Agency a) Before June 30, 2011 to complete the further professional training, citizen complaints, accusations for 100% of officers working on next.

b) Before June 30, 2012 the Ministry, local branches complete the arrangement, layout of officers working next to the citizens; the whole event organization, the marketing agency of citizens in the Ministry, local industry.
2. Guarantee the physical facilities, equipped with the means to work for the next citizen headquarters before April 30, 2011 to complete the secure facility, equipped with the means to work for the next citizen's Office Central Party and State in Hanoi and Ho Chi Minh City The next Office, the citizens of the province, central cities, where the next citizen of ministries, ministerial agencies, government agencies, district-level people's committees.
III. PROJECT FUNDING 1. Principles of estimating and use a funding) funding to implement the project source from the State budget and other sources of support (if any).
b) the ministries, local based on the task of implementation, construction cost estimation process of the approval authority.
c) construction estimating, management and use of funds is in accordance with the provisions of the law.
2. Funding for the implementation of the scheme a) funding to build, improve, workplace, Office equipment.
b) cost of building the database management, monitoring the population.
c) funds training, professional training for officers to continue.
Article 2. This decision has the effect since the date of signing.
Article 3. The Ministers, heads of ministerial agencies, heads of government agencies, the Chairman of people's Committee of the central cities, is responsible for the implementation of this decision.