The Decision 40/qd-Ttcp: Issuance Functions, Tasks, Powers And Organization, Operation Of The Service And Continue Processing The Message Menu

Original Language Title: Quyết định 40/QĐ-TTCP: Về việc ban hành Quy định chức năng, nhiệm vụ, quyền hạn và tổ chức, hoạt động của vụ tiếp dân và xử lý đơn thư

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The GOVERNMENT INSPECTOR--------the SOCIALIST REPUBLIC of VIETNAM independence-freedom-happiness----------------no: 40/QD-TTCP Hanoi, July 1st 2013 to decide on issuing functions, tasks, powers and organization, operation of the service and the next single handle the message _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ the INSPECTOR GENERAL of GOVERNMENT pursuant to Decree No. 36/2012/ND-CP dated 18 April 2012 of the Government functions, tasks, powers and organizational structure of ministries, ministerial agencies;
Pursuant to Decree No. 83/2012/ND-CP dated 9 October 2012 of the Government functions, tasks, powers and organizational structure of the Government Inspector;
Pursuant to Decree No. 87/CP dated 7 August 1997 the Government issued regulation further organization of citizens;
Proposal of the Director of the Organization Department and Director of legislation, decision: article 1. Attached to this decision "functions, tasks, powers and organization, operation of the Service and Continue processing the message menu".
Article 2. This decision is effective from the date of signing.
Article 3. Office Manager, Director of the Organization Department, Director of Marketing and processing mail, heads of unit in the Government Inspector is responsible for the implementation of this decision.

 



INSPECTOR GENERAL (signed) Peter WONG Feng File functions, tasks, powers and organization, operation of the service and the next single handle (attached to decision No. 40/QD-TTCP July 1st 2013 of the Inspector General of Government) _ _ _ _ _ _ _ _ _ _ _ _ _ _ 1.
The FUNCTIONS, duties and powers, the WORKING PRINCIPLES of article 1. The position and function of direct Service and mail processing unit in the Government Inspector, whose chief function is to help the Government Inspector General governance about the work forward, single handle complaint letters, accusations of citizens in accordance with the law; unified management of the handling of mail sent to government inspection; chairing the next coordination at Headquarters Next citizens citizens of Central Party and State in Hanoi and Ho Chi Minh City.
Service of population and Further processing of the mail application has its own stamp and have a permanent Department in Ho Chi Minh City.
Article 2. The tasks and powers 1. Perform the function of Chief of State management: a) chairing or participating in construction of the Inspector General of the Government scheme, the legal text on further work and processing mail; the policy for officers, public officials, citizens sitting duty single handle;
b) Help the Government Inspector General direction, guide, check out the business work and handle mail for the ministries, local;
c) summarizing the experience of practical activity; joining the study, theory, proposed the amendments and supplements to improve mechanisms, policies, and legislation further work and processing mail.
2. To the citizens: a) chairing the coordination with agencies involved in citizen to complaints, accusations, proposals, reflected in the next Office Party Central's citizens and State in Hanoi and Ho Chi Minh City; prepare the necessary content, condition and layout the next schedule periodic or extraordinary citizens for leaders Government inspectors; perform the responsibilities prescribed in article 10-the next citizen organization regulation attached to the Decree 89/CP on 7/8/1997 of Government;
b) guide the citizens rights, complaints, obligation to report in accordance with the law; the proposal with the Inspector General of Government direction to solve the arisen complexities when next to citizen complaints, accusations;
c) Helps the Inspector General of Government work closely with the leaders of the ministries, provinces and cities under central coordination with the service, Bureau, units of government inspectors next citizens when necessary at the headquarters of citizens Continue the Central Party and State in Hanoi and Ho Chi Minh City;
d) during the next Sitting at the headquarters of citizens citizens of Central Party and State in Hanoi and Ho Chi Minh City, the Service used stamps of the headquarters Next to citizen divisions led the citizens rights, complaints, obligation to report under the provisions of the law and issued the text of direct regulation of citizens and other legal documents related.
3. On single handle complaint letters, accusations: a) Service and the simple mail handler Sitting is the clue of government inspectors in receiving letters of complaints, accusations, reflecting the recommendations of the citizens; processing research organization, classified according to the provisions of the law on complaints and denunciations; the report and propose to the Inspector General of Government direction handles the mail menu in the jurisdiction; the track, urging service, Bureau, was Inspector General of the Government review, solve for the service under the authority of the Government Inspector;
b) coordinated with the relevant Bureau, track, test, urging the settlement of the service complaints, accusations by government inspectors move menu and requires resolve.
4. Statistics, General, periodic reporting and subsequent results citizens and handle the mail menu within the country; Database management of letters of complaints, accusations of government inspectors.
5. The task of administrative reform, international cooperation, scientific research according to assigned by the Inspector General of Government.
6. management of officers, public officials, records, documents, assets, the seal was delivered in accordance with the laws and regulations of the Inspector General of Government.
7. Perform other duties by the Inspector General of Government.
Article 3. The principle of direct Service work and handle mail heads mode work, guarantee the principle focus of democracy, publicly and transparently in accordance with the law; high responsibility and personal discipline, develop abilities, interests, initiative, creativity in the work of all officers, public servants and efficiency in the operation of the Service.
Chapter 2.
ORGANIZATION, responsibility, SCOPE of WORK article 4. Organizational structure, staffing 1. Organizational structure of the Service Forward and handle letters include: a) leadership with Service Chief and the Deputy Chief;
b) subdivisions Service including:-General;
-The citizen in the next Room (the room Next citizen I);
-Chamber of citizens in Ho Chi Minh City (known as citizen Sitting Room II);
-Single handle mail.
2. duties and powers of the Director of the population and by the Next mail processing rules.
3. Staffing of the Service by the Inspector General of Government decided at the suggestion of the Director of the Organization Department and Director of the population and Continue processing the message menu.
Article 5. Liability, the scope of work of the Director General 1. Leadership, direction and implementation of mission Service as defined in article 2 of this regulation and these work as leaders of a Government surveyor; responsible before the law and before the Inspector General of Government on the results of the work assigned.
2. Assigning and checking the work performed the duties of the Deputy head, the subdivisions and public officers in the Service.
3. In coordination with the heads of the other units in government inspectors to handle the issues relevant to the work of the mission, functions in the Service and perform the General duties of the Agency as defined in the regulations of government inspectors work.
4. personnel management, public servants in the Service under the provisions of the law and the hierarchy of the Inspector General of Government; maintain work discipline, management, evaluation and implementation of emulation work rewarded, mode, policy for officials and civil servants of the Service; build and execute the planning officers, training plan, the cadres and civil servants in the Service.
5. Responsible for the management and use of the seal and the seal of the Forward headquarters of the citizen the Central Party and State in Hanoi and Ho Chi Minh City; management, the effective use of the asset.
6. The task was the Inspector General of Government authorized to solve; When commands are authorized to admit signed a number of documents under the authority of the Inspector General of Government prescribed in regulation work of government inspectors.
7. the Director of the decentralized signed documents: instructions, answers citizen complaints or denunciations of the citizen to the State agency having jurisdiction; urging the resolution of service complaints, accusations by government inspectors and transfer resolution; Guide and direct the work of professional exchanges, single handle mail with the Inspector of the ministries, agencies and local organizations have the Mission of citizens, single handle messages throughout the country; text in internal administration management of the Service.
8. Implement information, report mode specified by government inspectors. Timely reporting to the leader of the Government inspectors about the results of the task of the work and recommendations of issues to solve, the problem of the mechanism, the program, the plan needs modification, Supplement to match the required tasks of the Government Inspector.
9. Performs other duties by the Inspector General of Government.
Article 6. Liability, the scope of work of the Deputy Minister 1. Help the Chief Executive job, management of the Service; directly manage some track work as assigned by the Director. When necessary a Deputy Chief Executive mandate is the operation of the Service.
2. Duties, powers in the range to be Director of the assigned and delegated. The reporting regimes for Service Chiefs on the situation and the results of the tasks to be assigned.
3. Bear personal responsibility before the Director, before government inspectors and leadership before the law about the proposals, progress, quality, performance tasks, in terms of content, form, manner, sequence, procedure for issuing documents and work processes.
4. Sign instead of the text is Deputy Director of the assignment, authorization.
Article 7. Liability, the scope of work of the Chief, Deputy Chief

1. The Chief is the direct leadership, direction, management, administration and activities of the responsible Director, Deputy Chief in charge of and before the law of all activities of the Department and the implementation of the tasks assigned.
2. Deputy head help Chief and responsible to the Chief of Service, leadership and legislation in the field of work is assigned; perform other duties as leaders of direct Service delivery. When necessary was operating Credential Manager operations.
3. The specific duties of Chief, Deputy Head of Department in the Service and Further processing of the message by the head of the unit.
Article 8. Liability, the scope of work of officials and public servants in the Service of population and Continue processing the message menu 1. Labor discipline, observance of the regulations of the Government and of the Inspection Service.
2. Actively research, professional field staff are assigned duties; solve assignments in the correct sequence, procedure, the time limit prescribed. Promptly report to the person in charge directly when there are problems or new issues arising in the course of performing their duties.
3. Observance of the discipline of ethics, spokesman of the officers, official inspection, work rules, regulation of culture of government inspection agencies and the other provisions of public officers; perform reporting mode, mode records management, document, according to the General provisions of government inspectors. Bear personal responsibility before the head, before Service and ahead of legislation proposals, progress, quality, performance tasks, in terms of content, form, manner, sequence, procedure for issuing documents and work processes.
Chapter 3.
WORKING RELATIONS article 9. Make the direction of Government Inspection Service leaders bear the leadership, the direction of the Inspector General of Government, the Deputy Inspector General of the Government; responsibility taken seriously the task assigned, timely report to the leader of the Government inspectors about the results of the prescribed work tasks; When it is necessary to have the petitions with government inspection leaders on issues to be addressed in the course of performing their duties.
Article 10. Relations with other units of government inspection 1. The relationship between the Service and the next single handle the message with the Service, the Bureau of inspection units, the Government is coordinating relations, Exchange and mutual support to complete the task.
2. Coordination with the Service, Bureau, other units in the course of performing their duties are performed as prescribed in the regulations of government inspection work by the Inspector General of Government.
3. Service and Direct mail processing presided the continued cooperation with the Service, Department, unit assigned to solve the case together, dialogue, answer citizens at the headquarters of citizens Continue the Central Party and State in Hanoi and Ho Chi Minh City; report the results to the Government inspection leaders.
Article 11. The relations of coordination at Headquarters Next citizen of Central Party and State Service and Continue processing the mail host do to coordinate the officers, servants of the Agency joined nationals at the headquarters of citizens Continue the Central Party and State to continue , instructions, answers, test, urge the organs, organizations replied to the resolution of the service complaints, accusations, petitions of citizens due to the next Office Party Central's citizens and the State.
Article 12. The relationship between the leadership of the Committee and leadership level with the unions in Service 1. Leaders of the Service create conditions for organizing the party and unions operate in accordance with the Charter, vision, purpose; cooperation with the Committee of the party and the leadership level of the unions to party members, officials and public servants in the Service of learning to improve their political, professional expertise; ensure the implementation of the regulation in the Agency's activities, the construction of the sticky background culture, discipline and administrative offices.
2. Leadership Service is responsible for providing sufficient, timely information about the work of the Service and the benefits of public servants for Party committees at levels, leaders of the unions; consultation of Committee level, leaders of the unions before deciding the matter on the political education leaders thought, internal protection, strengthen solidarity, care of officers and civil servants in the Service; about the Organization of officers in the Service.
Chapter 4.
IMPLEMENTATION article 13. Responsibility 1. Service Chief, Deputy Chief, head, Deputy head and the Public Service Forward and handle mail is responsible for implementation of this regulation.
2. Other content related to the functions, duties, powers and organization of the operation of the Service which has not been reflected in this provision shall follow the regulations of work of government inspectors, Further regulation, single handle letters and documents the current law on Ombudsman , resolve, complaints, accusations, next.
3. Based on the current rules and regulations, the Director of the population and Continue processing the message menu is responsible for construction, issued the regulation of working of the unit to perform the functions and duties assigned.
Article 14. Modifying, supplementing the provisions of this regulation the implementation process if problems arise, the Director of the population and Continue processing the message menu in collaboration with the Director of the Organization Department, the proposed research is timely with the Government's Inspector General to amend, Supplement, ensure the regulations to meet the requirements of Service and Direct mail and handling of Government inspectors.