DECREE

Q The details of the details of the Civil War Act are in detail.

________________

Civil Public Law Base November 25, 2013;

Government Law Base December 25, 2001;

On the recommendation of the Inspector General,

Government The decree issued a detailed regulation of certain provisions of the Law on the Public.

Chapter I

COMMON RULES

What? 1. The adjustment range

The decree provides details on the provision of citizens at government agencies, public career units; duties, powers, organizational structures of the Citizenship Departments, the layout of the facilities of the Civil Service Headquarters; the coordination of operations coordination. Civic reception at the Headquarters of the People; the deployment of the facilities of the public destination; the conditions secured for the operation of the civilian population.

What? 2. Subject applies

1. The state administration, the head of state administration, the civil armed unit, the public career unit, the citizen ' s next.

2. The complaint, denouncing, petit, reflects.

3. Agency, organization, individuals with regard to citizen reception.

Chapter II

CITIZENS OF GOVERNMENT AGENCIES,

PUBLIC CAREER UNIT

What? 3. The organization of the public reception at the Government agencies, the public career unit.

1. The government agencies are responsible for organizing the public access to the complaint, denouncing, petit, reflection. Depending on the nature, characteristics, size of the organization and operation, the requirements of the operation to resolve the complaint, denounce, the petition, reflect, the Chief Minister of the Government of the Government of the Government of the Department of Public Security on the task of taking over the citizens.

2. The public career unit is involved in the settlement of the regime, the policy, the rights of citizens, the organization must organize citizens to the complaint, denounce, petition, reflection. The head of the public career unit is responsible for the responsibility of the civil service, the officer of the specialized department for the task of taking over the citizens.

Based on the provisions of the People's Public and Decree Law, the head of the government office, the public career unit that regulates the organization of citizens at the agency, the organization, the unit subordinated.

What? 4. The responsibility of the head of government agency, the public career unit.

1. Leader, direction, organization of the citizen ' s public reception, unit:

a) the rules of the land, the statute of the people;

b) The location is favorable for the reception of the citizens of the agency, the unit; ensuring the facilities of the material serve the citizens;

c) Division of officers, civil officials, officials as regular citizen recepts;

d) Coordinated closely with the agency, the organization, the relevant unit of the citizens and the handling of the incident many people with the same complaint, denouncing, petit, reflecting on a content;

Check, the agency, the unit, the unit, the one responsible for your administration to carry out the provisions of the law in the reception of the citizens;

e) Secure, order for the operation of the citizens;

) Report of the situation, the results of public relations with the agency, the organization has jurisdiction.

2. Direct implementation of at least 01 days in the 1 month at the destination of the citizens of the agency, the unit itself.

3. Make a public reception in the following cases:

a) The intense, complex case, there are many participants, in relation to the responsibility of many of the agencies, organizations, units or opinions of the agencies, the organization, the unit is different;

b) The case if not directed, timely review can cause serious consequences or may lead to the destruction of the state's property, of the collective, to invade the lives, property of the people, influence security, politics, order, social security.

4. When the citizens 'reception, the head of the agency, the unit must have the opinion of responding to the settlement of the citizen' s case. The case has not been answered immediately, the agency, the organization, the unit, the civil office, the officer of its management in time to review, resolve, and inform citizens of the time of the answer.

What? 5. The civic reception location of the government agency, the public career unit.

1. The head of the agency, the unit that has the location of a secure location for the citizens to secure the site, conveniant, has its own private public room, equipped with the necessary material conditions for the benefit of the public access.

2. At the destination of the citizens, which must be listed in the public, guidelines for the provision of the citizens, the process of resolving the complaint, denouncing, the petition, reflection on the regulation of the law and the public information of the citizens of the agency, unit at the agency headquarters, unit, community reception location and published on the agency ' s electronic information site, unit (if available), including:

a) the place of the people; and the time of the service of the people;

b) The civic relay of the head of the agency, the unit;

c) The participation and participation of the citizens of periodic public recepts.

Chapter III

MISSION, JURISDICTION, STRUCTURE, ORGANIZATION OF

CITIZEN BOARDS; THE LAYOUT OF THE FACILITIES.

OF THE CITIZENS ' HEADQUARTERS, CIVIC RECEPTION.

What? 6. Mission, the powers of the Central Committee Board

1. The organization of public access to the complaint, denouncing, petit, reflects at the Central People ' s Headquarters:

a) The public ' s relay to the citizens, which handles the complaint, denounce, the petition, which reflects the extent of the responsibility of the Central Committee to the Central Committee;

b) The coordination, coordination of the activities of citizens between the people of the Central Committee of the Central Committee with the representative of the agency, the organization to take over the regular citizen at the Headquarters of the Central People;

c) Chair, coordination with the agency, the organization to participate in regular citizens at the Central People's Headquarters or agency, the organization, the relevant unit that helps the Inspector General of the Government and the Minister, the Office of the Government of the Government to take over the citizens periodically or sudden; the head of the organ, the organization of regular citizens at the Headquarters of Central People or Party leaders and the State House in the Central Committee of the People.

2. Explain, instruct the citizens to carry out the complaint, denounce, the petition, which reflects on the right sequence, procedures, the right agency, the organization, the unit, the individual who has the authority to resolve; the approval of the decision to resolve the complaint, the decision to handle the accused. Organs, organizations, individuals with authority to solve the right policy, law.

3. Classification, handle the complaint, denounce, petit, reflection:

a) Classification, process of complaint, complaint, petition, reflection of directly receiving directly at the Headquarters of Central People or by the post office or by the agency, the organization, who has the authority to move to the Government Inspector, the Central Committee of the People and the agency, which organizes regular citizens on a regular basis at the Headquarters of the Central People.

b) The guide or transfer of the complaint, denouncing, petit, reflects to the agency, the organization, the unit with the authority to resolve to the receiving application but not within the scope, the handling responsibility of the Central Committee of Public Reception, of the agency, the organization involved. It ' s a regular citizen ' s visit at the Headquarters of the Central People.

4. Watch, the foreman to resolve the complaint, denounce, petition, reflection:

a) Watch, the agency ' s resolve of the settlement, organization, unit, individual authority over the plaintiffs, the case of complaint, denounce, the petition, reflection of the Central Committee of the Central Committee moved in;

b) Host, in coordination with the agency representative, the organization participated to regular citizens at the Headquarters of the reception, the settlement of the agency, the organization, the unit, the individual with jurisdiction over the application, the complaint, the complaint, the petition, the reflection that the Board has. The central citizen moved until he was handed over by the Inspector General.

5. General of the situation, the results of the public reception within the scope of the responsibility of the Central Committee of the People's Central Committee, of the agency, the organization to participate in regular citizens at the Headquarters of the Central People; report periodically and mutants with the Inspector. The government, the agency, organizes regular citizens on a regular basis at the Central Committee of the Central People and the Agency, the organization has jurisdiction.

6. The next organization, which handles the case of multiple complaints, denouncing, petit, reflects on the same content:

a) The next or presiding officer, in coordination with the agency, organizes the regular public participation at the Headquarters of the Central People, the agency, the organization, the relevant organization, which handles the case of many complaints, denouncing the petition, reflecting on the matter. the same content;

b) Coordinated with the Ministry of Public Security, Hanoi Municipal Security, Ho Chi Minh City guarantee security, order and safety for people to the public at the Headquarters of the Central Citizen; the treatment of people with violations of the law at the Headquarters of the People ' s Headquarters. I think

c) In coordination with the public body, the Provincial People's Committee, the city where the complaint is charged, denouncing, petition, reflection of movement, persuaseation, measures to return to local citizens to consider, resolve.

7. Attend to help the Inspector General of the Government to inspect, examine the implementation of the law on citizens, process orders of ministries, peer agencies, government agencies, the Provincial People's Committee, the Central City of the Central Committee.

8. Coordinate with units of the Government Inspecship of Government Staff to help the Inspector General of the Government undertake state management duties on civil and single-process work.

9. Do another mission run by the Inspector General.

What? 7. Mission, the powers of the Provincial People ' s Supply Board

1. The organization of public access to the complaint, denouncing, petit, reflects at the Provincial Civil Service Headquarters:

a) The layout of the citizens, the handling of the complaint, denouncing, the petition, reflects the scope of the responsibility of the Provincial Committee of the Provincial Committee;

b) The coordination, coordination of the activities of citizens between the people of the Public Marketing Board with the representative of the agency, the organization to take over the regular citizen at the Headquarters of the Provincial Civil Service;

c) Chair, coordination with the agency, the organization to take on a regular citizen at the Citizenship Headquarters or with the agency, the organization, the unit that is involved in the scheme to help the Chairman of the People's Provincial Committee to take up a recurring or sudden population; the head of the body. view, the organization continues its citizens regularly at the Provincial People's Headquarters or Party leadership and the state at the provincial level.

2. Explain, instruct the citizens to carry out the complaint, denounce, the petition, the right to the right, the procedure, the right agency, the organization, the unit, the individual who has the authority to resolve; the approval of the decision to resolve the complaint, the decision to process the charge was given. Officials, organizations, units, individuals with authority to solve the right policy, law.

3. Classification, handle the complaint, denounce, petit, reflection:

a) Classification, process of complaint, denouncing, petit, reflection is taken directly at the Provincial Civil Service Headquarters or through the postal route or by the agencies, organizations, persons with authority to move to the Provincial People 's Committee, People' s Public Marketing Board. province, the agency, the organization to take over citizens at the Provincial Civil Service Headquarters;

b) The guide, the motion of complaint, denouncing, petit, reflects to the agency, the organization, the unit with the authority to resolve to the receiving application but not within the scope, the handling responsibility of the Provincial Civil Relay Board, of the agency, the participating organization. It ' s a regular citizen at the Provincial Office.

4. Watch, the foreman to resolve the complaint, denounce, petition, reflection:

a) Watch, the agency ' s resolve of the settlement, organization, unit, individual authority over the plaintiffs, the case of complaint, denouncing, the petition, reflection of the Department of Provincial Public Reception Moved;

b) The host, in coordination with the agency representative, organizes regular citizen recepts at the Headquarters and the state inspection agency on the same level examination of the acquisition, settlement of the agency, organization, unit, individual competent for the application, the complaint case. complaints, denouncing, petitions, mirrorings that the Board of Public Affairs had moved to when elected by the Chairman of the People's Committee.

5. General of the situation, the result of a public takeover of citizens within the scope of the responsibility of the Provincial Committee of the Provincial People; of the agency, the organization to take over civilians regularly at the Provincial Civil Service Headquarters; periodic reports and breakthroughs with the People ' s Committee. provincial, agency, organization of regular public participation in the Civil Service Headquarters, Provincial Inspector and Agency, the organization has jurisdiction.

6. The next organization, which handles the case of multiple complaints, denouncing, petit, reflects on the same content:

a) The host of the next organization or coordination with the agency, the organization to take over a regular citizen at a provincial or provincial citizen's headquarters, the organization, the relevant unit of the organization, handles the case of many complaints, denouncing the petition, mirrorless. about the same content;

b) Coordinate with the local security body guarantee security, order, and safety for people's recepties at the Headquarters of the People's Headquarters, which handles people with violations of the law at the Provincial Office of the Provincial Public Service;

c) Coordinated with the public body, the People ' s Committee which gives birth to the case of the complaint, denouncing, petit, reflecting, persuaing or taking measures for citizens to return to the local to consider, resolve.

7. Coordinate with the Provincial Inspector General Staff to help Chairman of the People ' s Committee on the same level:

a) Inspector, examination of the implementation of the law on the citizenship, the application of the specialized bodies of the Provincial Committee of the Provincial People's Committee, the District People's Committee, the district, the town, the city of the province;

b) Propaganda, dissembling, legal bars for citizen reception, public handling of the people, civil authorities, dignitary authorities of the Provincial People's Committee, District People's Committee, district, town, city, city;

c) A career guide to the public, the officer who works on the people of the department, the industry, the District People's Committee, the county, the town, the provincial city.

8. Do another task led by the Chairman of the Provincial People ' s Committee.

What? 8. The mandate, the powers of the District Public Marketing Board

1. The organization of public access to the complaint, denouncing, petit, reflects at the District Civil Service Headquarters:

a) The layout of the citizens, the handling of the complaint, the denouncing, the petition, reflects the extent of the charge of the Board of the citizens;

b) The coordination, coordination of the activities of citizens between the people of the Public Marketing Board with the representative of the agency, the organization to take over the regular citizen at the Headquarters of the District;

c) Chair, coordination with the agency, the organization to take on a regular citizen at the Citizenship Headquarters or with the agency, the organization, the unit involved in the scheme to help the Chairman of the People's Committee to take over a recurring or sudden population, the head of the body. Officials, the organization of citizens at the National Headquarters of the District, or the leader of the Party and the State in the county to take over the citizens.

2. Explain, instruct the citizens to carry out the complaint, denounce, the petition, the right to the right, the procedure, the right agency, the organization, the unit, the individual who has the authority to resolve; the approval of the decision to resolve the complaint, the decision to process the charge was given. Officials, organizations, units, individuals with authority to solve the right legal policy.

3. Classification, handle the complaint, denounce, petit, reflection:

a) Classification, process of complaint, denouncing, petit, reflection is taken directly at the District Civil Service Headquarters or via post office or by agencies, organizations, persons with authority to move to the district-level People 's Committee, People' s Marketing Board. level of the district, the agency, the organization to take over citizens at the District Civil Service Headquarters;

b) Guide, complaint transfer, denounce, petition, reflection, reflection but not part of the scope, responsibility for the processing of the General Board of the district and of the agency, the organization to take on regular citizens at the District Civil Service Headquarters.

4. Watch, the foreman to resolve the complaint, denounce, petition, reflection:

a) Watch, the agency ' s resolve of the settlement, organization, unit, individual authoritfully to the plaintiffs, the case of complaint, denouncing, petit, reflection issued by the Board of the Civil Service moved to;

b) The host, in coordination with the agency representative, organizes regular citizen recepts at the Headquarters and the state inspection agency on the same level examination of the acquisition, settlement of the agency, organization, unit, individual competent for the application, the complaint case. complaints, denouncing, petitions, mirrorings that the Board of Public Affairs transferred to when elected by the President of the People's Committee.

5. General of the situation, the results of the public reception of the people within the scope of the responsibility of the District Citizenship Board; of the agency, the organization to take over civilians regularly at the District Civil Service Headquarters; periodic reports and breakthroughs with the People ' s Committee. level of the district, the agency, the organization that participated in regular citizens at the District Civil Service Headquarters, the district inspector, the organ, the organization has jurisdiction.

6. The next organization, which handles the case of multiple complaints, denouncing, petit, reflects on the same content:

a) The hosting of the next organization or coordination with the agency, the organization to take on a regular citizen at the District Office of the District or agency, the organization, the relevant unit of the organization, handles the case of many complaints, denouncing the petition, mirrorless. about the same content;

b) Coordinate with the local security body guarantee security, order, and safety for people's recepties at the Headquarters of the citizens, which handles the person with a violation of the law at the Headquarters of the District Civil Service;

c) Coordinated with the public body, the People ' s Committee which gives birth to the case of the complaint, denouncing, petit, reflecting, persuaing or taking measures for citizens to return to the local to consider, resolve.

7. Coordinate with the Joint Chiefs of Staff to help the Chairman of the People ' s Committee on the same level:

a) Inspector, examination of the implementation of the law enforcement of the citizens, the application of the specialized bodies of the District People's Committee, the People's Committee, the ward, the town;

b) Propaganda, dissembling, legal bars for citizen reception, public handling of the people, civil authorities, dignitary authorities of the District People's Committee, the People's Committee, the ward, the town;

c) A career guide to the public, the officer who works on the citizens of the specialist body of the District People's Committee, the People's Committee, the ward, the town.

8. Do the other task taken by the Chairman of the District People ' s Committee.

What? 9. Structure, organization of the Public Recepts Committee

1. Structure, organization of the Central People ' s Next Board

a) The Central Committee of the Central Committee has the Head of the Committee, the Deputy Head and Public Works as a citizen. Head of the Central Committee for the Chief of Staff, Deputy Head of the Central Committee of the Central Committee, equivalent to the Deputy Director, appointed by the Inspector General.

The Central Committee of the Central Committee replaced the Public Takeover and the prescribed protocol at Article 3 of the Digital Protocol. 83 /2012/NĐ-CP October 9, 2012 the Government regulates the functions, duties, powers, and organizational structure of the Government Inspects;

b) The citizens have a civil service to carry out a civil service, to process applications, to follow, to watch, to do so, and to do so, and to deal with the public, and to deal with the complaint, the complaint, the petition, the petition, the petition.

2. Structure, organization of the Provincial Public Marketing Board.

The Provincial People's Provincial Committee has its Head, Deputy Head and Public Works. Head of the Provincial Committee for the Provincial People's Office led by a Deputy Office of the People's Committee, Deputy Head of the Ministry of Public Affairs, equivalent to the chief of the department. Head of the department, Deputy Head of the Provincial Public Relations Committee appointed by the Chairman of the National Committee of the Provincial People's Committee.

3. Structure, organization of the Arrondissement Board Board.

The General Board of Public Works has its Head and Public Works as a citizen. The head of the district is granted by a Deputy Office of the People's Council and the People's Committee. The head of the district is appointed by the Chairman of the Committee of the People's Committee, which is dismissed.

4. Chairman of the National Committee of the Social People's Office of Public Affairs and duties as a citizen.

5. People's Marketing Board has its own seal to serve as a citizen.

Inspector General of the Government, Minister of Public Security and Minister of Internal Affairs of the Ministry of Internal Affairs, and the use of the seal of the Board of Public Affairs.

What? 10. The layout of the facilities at the Civil Service Headquarters, the civic reception site

1. The layout of the facilities at the Civil Service Headquarters

The Inspector General of Government, Chairman of the People 's Committee, is responsible for the deployment of the working room, vehicle equipment, and other necessary work conditions that serve the citizens of the agency' s representative, the organization to take part in civil service. It ' s a regular at the People ' s Headquarters.

Citizen headquarters must be deployed at a favorable site for the reception of citizens, the travel of citizens to the complaint, denouncing, petit, reflection.

Its headquarters are equipped with vehicles and other necessary conditions to serve the citizens.

2. The layout of facilities at the local reception site

The agency, the organization, the unit responsible for taking over citizens without sending regular citizens to regular citizens at the Headquarters of the People's Reception Department, with the location of the public destination, guaranteed page, convenient, and private public room, armed with a private citizen. vehicle and other essential work conditions that serve the public.

Chapter IV

CIVIL SERVICE COORDINATION.

AT THE CIVIC RECEPTION HEADQUARTERS

What? 11. Range of reception, complaint processing, denouncing, petit, reflection

1. The scope of the reception, the handling of the complaint, denouncing, the petition, reflection of the agency, the regular citizen organization at the Headquarters in Central, provincial, the district level is carried out as stipulated at paragraph 4 Article 11, paragraph 4 Article 12, paragraph 4 Articles 4 13 of the Public Takeover Act.

Civil rights and citizenship at the township level are responsible for helping the Chairperson of the People 's Social People' s Social Committee, which handles complaints, deners, petitions, reflects the scope of the responsibility of the People 's Committee, the Chairman of the People' s Committee, People ' s Council, Sunday. The Council of the People.

2. The agency representative, the organization to participate in regular citizens at the Headquarters of the Civil Citizenship:

a) Perform the adoption of the population, take on, handle the complaint, denounce, petition, reflection of the responsibility of the agency, organize themselves. In the case of the agency's scope of responsibility, the other organization participated in regular citizens at the Headquarters, which guides citizens to the complaint, denouncing, petit, reflecting on the agency's representative, responsible organization;

b) The case of complex cases involving multiple agencies, the organization, the citizen's receper reports to the Chief of the Public Recepers to take a coordinated measure with the authority of the authority of the agency, the organization, the relevant unit, the trial;

c) The case of the incident has had the text of instruction, answers, but citizens continue to complain, denounce, petition, reflection, the public receper in coordination with the agency, the organization has the authority to instruct citizens to complain, denounce, petition, reflect. according to the rules of the law;

d) refused to relay citizens in the case of regulation at Article 9 of the Civil Takeover Law.

What? 12. The reception of the citizens, the representative of the agency, the organization to participate in regular citizens at the Civil Service Headquarters.

1. The reception of the citizens of the Citizen Recepts and the agencies, the organization to participate in regular citizens at the Headquarters of the citizens of the citizens is as follows:

a) The Central Committee of the People's Board of the Central Committee is a permanent duty to the citizens, the deployment of regular citizens in the working days and in the case of a break-in.

The Central Office of the Central Committee, the Central Committee of the Central Committee, the Central Committee of the Standing Committee of the National Assembly, the Office of the President of the National Assembly, the Office of the President of the Government, to the Office of the Government, and the Office of the Central Committee, and the Central Committee of the People's Republic of China, and the Central Committee of the People's Republic of China, The people of the United States, in the United States, are regularly at the Headquarters of the People's Law.

b) The Provincial People's Board of Public Service is a permanent duty to the citizens, the deployment of regular citizens during the working days and in the case of a break-in.

The Provincial Office of the Provincial Committee, the Provincial Committee of the Provincial Committee, the Office of the National Provincial Committee, and the Office of the National People's National Assembly, and the Provincial People's Assembly, and the Provincial People's Council, and the Provincial Committee on the Board of the Provincial People's Department of the People's Department of Public Affairs. the province according to the provisions of the law of the citizens;

c) Committee on citizens at the district level as a permanent duty to citizens, regular public recepts on working days and in the case of a break-in.

The district office, the Committee for the Board of Commissioners of the Arrondissement of the District, to coordinate with the General Board of the Arrondissement of the Arrondissement to carry out a regular citizen's reception at the Headquarters of the District of Public Affairs under the provisions of the Public Takeover Law;

d) The office of the People's Committee of the People's Committee to carry out the citizens according to the assignment of the Chairman of the Committee on the Social People's Committee. The People's Assembly provides public access to the population at the headquarters of the People's Committee.

The citizens of the agencies, the participants of the citizens at Headquarters, must be publicly listed. Citizens of the public who were in charge of the citizens following the civil calendar were announced. The case of public receptipation is carried out in accordance with the Head of the General Board or at the request of the organ leader, organization of its organization.

2. The agency, the organization that participated in the citizens at the Headquarters of the People's Citizenship Headquarters, has the ability to serve as a regular citizen.

a) The election of the citizens of the agency, the participation of the citizens at the Headquarters of the Public Reception Office must be notified by the Chief of the Board of Public Works, which specifies the name, the office, the scope of duty;

b) The agency's representative, the organization of participation in citizens at the Headquarters of the citizens must perform the correct process of the citizens, the internal affairs of the Headquarters of the People; perform the task within the scope of the mission assigned; the direction of the head of the head of the body. and the chief executive officer of the Chief of the People's Head of the People, while taking over the citizens; in coordination with the cadres, the other public in the Headquarters of the People's Headquarters to carry out the task of taking over the citizens;

c) The Head of the Board of citizens is responsible for the review, evaluating the implementation of the mission of the citizen's next citizen, organizing regular citizens at the Headquarters of the People.

What? 13. Coordinate in the management, which operates the civic reception at the Civil Service Headquarters.

1. Board of citizens with a responsibility to coordinate with the agency, the organization participated in a citizen tracking, managing regular public recepts at the Civil Service Headquarters.

2. Board of citizens with responsibility for presiding, in coordination with the agency ' s representative, the organization participated to regular citizens at the Headquarters of the Public Reception Organization, the guidance, the public answer; presiding, coordination with the agency, the participating participation organization. Civilians or agencies, organizations are involved in the planning of helping the head of the agency, the organization of citizens at the National Headquarters or the Party leadership and the State in the Central or the local community.

The agency 's representative, the organization to take on civilians regularly at the Headquarters of the People' s Citizenship Headquarters, is responsible for coordinating closely with the People ' s Next Board of Public Reception; preparing documents, relevant records for joining citizens at the request of the citizens. the head of the agency, the organization or of the party leadership and the state in the central or local.

3. Board of citizens presiding over a monthly periodic deal with representative of the agency, the organization participated in regular citizens at the Headquarters of the People; when required to invite the representative of the agency, the organization, the relevant unit or the responsible agency. General Headquarters are in attendance.

4. Board of citizens with responsibility to coordinate with the state inspection agency along with a career guidance on citizen reception, single processing; individual commendation offer, collective achievement in citizen reception; tracking, synthesis of execution of the people, and the general public. regulation of the coordination of citizens at the Headquarters of the People.

The agency's representative, the organization that participate in regular citizens at the Headquarters of the citizens, has a responsibility to coordinate closely with the Board of Public Citizens in announcing the situation to the public within the scope of responsibility; providing information; the exchange of roads. handle related cases, complex cases, career-related things; follow-up, see, general, check out the public relations at the Civil Service Headquarters.

5. Board of Public Holders, in coordination with agency representatives, regular public recepts at the Headquarters of the citizens, agencies, organizations, related units, and the local People's Committee have measures to assist citizens in the event of necessity.

What? 14. Coordinate in welcoming, civic instruction

1. Board of Public Grants Committee is responsible for organizing permanent, protection, administrative, clerkship, and guidance to citizens.

The department or civil service for the reception, instructs only the Public Recepts Board, which guides citizens to the agency's representative, organizes regular citizens at the People's Headquarters to carry out the complaint, denouncing, ants. I mean, the rules of the law.

2. The agency representative, the organization to take on a regular citizen at the Headquarters of the citizens, take responsibility for the reception, handling of the complaint, denouncing, petit, reflecting within the scope of the assignment.

3. People's Public Marketing Board is responsible for monitoring; aggregation of public contact, handling complaints, denouncing, petitions, mirrorings at the Civil Service Headquarters.

What? 15. Coordinate in the tracking, the governor

1. The citizens have the right to ask for the agency, the organization, the unit with the right to resolve in time, on the right deadline for the cases of complaint, denouncing, petit, reflecting on the arrival of the People's Public Service.

The case was required but the slow incident was resolved or unresolved, the Head of the Central Public Administration reported the Inspector General of Government, Head of the Provincial Public Administration, the district reported the chairman of the People ' s Committee on the same level. decision to examine the responsibility of the agency, the organization, the unit, the individual competent in solving that incident.

The case of organ detection, organization, unit, individual breach of law, and the jurisdiction of the law, has jurisdiction over the provisions of the law. If there were signs of crime, the Chief of the People's Head of the Central Committee petits the Inspector General of Government, Head of the Department of Provincial Public Affairs, the district that petits the Chairman of the People's Committee on the basis of an investigation into the investigation into the investigation. according to the rule of law.

2. Head of Public Marketing People recommend the authority of the agency, the organization to participate in regular citizens at the Coordinated National Headquarters, sending participants to inspect when required.

3. The Agency, which organizes regular public participation at the Headquarters of the People's Relay Office, is responsible for coordinating with the Board of People's Public Marketing Board, which provides information, relevant documents.

What? 16. Coordinated in the protection of the Civil Service Headquarters, citizen recepts, protection of the complaint, denouncing, petit, reflection

1. Coordinate in the protection of the Civil Service Headquarters, citizen receper:

a) The citizens are responsible for coordinating with the security body of security, order, and safety for the people's recepties at the Headquarters of the citizens; monthly periodic, quarterly, and evaluation of coordination, assessment, assessment, and evaluation. The citizens.

b) The public office within the scope of the mission, its jurisdiction is responsible for coordinating with the Board of Public Citizens, the agency, the organization that participans in regular citizens at the Headquarters of the citizens and the agency, the organization, the unit that is concerned with security, order and security. and safe for the citizens of the citizens at the Headquarters of the People, to treat people with violations of the laws of law.

2. Coordinate in the protection of the complaint, denouncing, petit, reflection:

a) The person who comes to the complaint, denouncing, petits, reflects at the Headquarters of the Citizenship Being respected by the agencies, the organization of respect, protection; to be interpreted, the guide to exercise the right to complain, denounce, petition, reflection in accordance with the law.

The person who comes to denounce the agencies, the organization has a responsibility to secure secrecy and is applied for safeguards under the rule of law;

b) The agency, the organization, the people who take on the people must have the right attitude, respect, listen and interpret, instruct citizens to exercise the right to complain, denounce, petition, reflect on the right of law;

Citizens of the citizens are not allowed to be harassed, harassed or impedied to the complaint, denouncing, petit, reflecting; not discriminated against in the public.

What? 17. Coordinated in the handling of cases of multiple people with complaints, denouncing, petitions, reflecting on a content.

1. Board of Public Reception Holders are in close coordination with the agency, the organization to take on regular citizens at the Headquarters of the citizens, the agency, the organization, the relevant unit, the state inspection agency of the ranks in the handling of many cases. The same complaint, the accused, the petition, reflects on a content.

2. The Agency, which organizes regular public participation at the People ' s Headquarters, the state inspectors agency has a responsibility to coordinate closely with the Board of Public Citizens in the handling of many people with complaints, denouncing, petit, treason. It ' s about a content.

3. The agency, the relevant organization responsible for coordinating closely with the Board of Public Citizens in the takeover of the population, provides information, relevant documents, resolution of the jurisdiction, advocacy of persuadism, to take measures for citizens to return to the site. method and apply other measures to handle cases of people with complaints, denouncing, petitions, reflecting on a content.

Chapter V.

PUBLIC HEALTH CARE CONDITIONS

What? 18. Guarantee Conditions for Civil Marketing

1. The head of the agency, the organization, the unit of active cadres, the qualities, which is responsible for the work of the citizens on the actual requirements; the headquarters, the convenient location to take on citizens, guarantee the facilities and other conditions that serve the public. People ' s going to the public; they ' re doing the right thing, and they ' re done with the people ' s recepts.

2. The State guarantees the funding for the civic reception activities of the agencies, organizations, units. The establishment of the bill, the use and determination of the funding guarantees for the operation of citizens is carried out under the rule of law.

3. The government inspector presiding, in coordination with the relevant agencies that builds national database of public relations, addressing complaints, denouncing, petitions, mirrorings to connect across the country.

The ministries, the industry, the People ' s Committee of the Ministerial Level building the database on public relations, addressing complaints, denouncing, petitions, reflected in the scope of the agency, local to connect with the database of the Inspector of Government.

4. Ministry of Public Security, Public Security of the Ministry of Public Security, Security and Safety, Security, and Safety of the People's Marketing at the Headquarters of Civil Affairs.

What? 19. Policy, the regime for civil recepers

1. The citizen who continues to enjoy the following policy regimes:

a) This decree is defined by this decree;

b) fostering professional knowledge, business relay.

The head of the agency, the organization, the unit of responsibility for the citizens to take care of professional fostering, a business to the citizens of the agency, the organization, the unit following the instructions of the Inspector General of Government;

c) Permanent citizens at the Headquarters of the People's Public Service enjoy a civil service.

The Chief Inspector General of Government rules the style, which defines the standard of dress standards for regular citizens, after the unification of the Ministry of Finance.

2. The person who is assigned, the assignment of a civil service or to serve as a citizen's public service, handling the complaint, denouncing, petit, reflecting on the provisions of the provisions of this decree.

What? 20. The scope applies to the fostering regime to the public, handling the complaint, denouncing, petit, reflecting.

The fostering regime applies to people receptions, handling the complaint, denouncing, petit, reflecting at the Department of Public Receptions and Public Receptions:

1. Central citizen headquarters; the civic reception site of the ministries, peer agencies, the Directorate General and the equivalent organization; the bureau; the ministries of the ministry, the peer body; the Supreme People 's Control Institute, the Supreme People' s Court, State Audit; Commission. The Central Committee of the Fatherland Front of Vietnam; the central body of political-social organizations.

2. The provincial-level public office; the civic reception site of the specialized bodies of the Provincial Committee of the Provincial People; the agency of the specialized body of the Provincial People's Committee; the Provincial People's Control Institute, the Provincial People's Court; the Committee. The Front of the Fatherland Front; the agency of the provincial-level political organization.

3. The district-level public office; the civic reception site of the specialized body of the district-level People's Committee, the district-level People's Control Institute, the District People's Court; the National Front Committee and the body of the political-social organizations. The district.

4. Social reception destination.

5. Civil contact at the government agency, the government-owned unit; the public career unit.

What? 21. The subject enjoyed a fostering in public reception, handling the complaint, denouncing, petit, mirrorless.

1. Officer, public office of the agencies, organization, unit stipulated at Article 20 This decree is issued with the authority to hand over duty or assignment to take over the citizens, process the complaint, denounce, petit, petition, reflect at the Department of Public or Local Headquarters. Public contact.

2. The head of the head, the deputy head of the head of the agency, the organization, the unit charged with periodic or groundbreaking citizenship; the cadre, the civil authority granted authority to convene as a duty to the citizens, handle the complaint, denounce, petit, reflection The headquarters of the citizens or the destination of citizens.

3. Officer, civil service; officer, chief officer, soldier, professional soldier and defense officer in the armed forces; civil defense officers, medical, transport when granted authority to hand over duty or deliver civil rights coordination, keep safe and secure. Security, order, medical guarantee at the headquarters of the citizens or the public destination.

4. The head of the head, the deputy head of the head of the agency, the organization, the unit, the officer, the officer granted the authority to hand over the task of handling the complaint, denouncing, petit, reflection.

What? 22. Principles of adoption, fostering level

1. The fostering regime is calculated on a working day for the cadre, the public for the task of taking over citizens, handling the complaint, denouncing, petit, reflecting at the Civil Service Headquarters or the civic reception site.

2. Other subjects, the fostering regime is charged according to the actual working day of the cadre, the civil service that took over the citizens, handling the complaint, denouncing, petit, reflecting.

3. The Inspector General of Government and Minister of Finance rules the level of fostering for subjects when taking over citizens, handling the complaint, denouncing, petit, reflecting; the management, use and bar, the processing of the fostering regime.

Chapter VI

EXECUTION CLAUSE

What? 23.

This decree has been in effect since 15 August 2014.

The provisions of citizen reception at Chapter V of the Digital Protocol 75 /2012/NĐ-CP October 3, 2012 provides details of some of the provisions of the Law of Claims and Decree No. 89 /CP on 7 August 1997 of the Government of the Government of the Executive Committee of the Efficient Organization of the United States to take effect since the date of this decree taking effect.

What? 24.

Ministers, peer-to-peer agencies, government ministers of the Government, Chairman of the Provincial People's Committee, the Central City of the Central Committee and the agencies, the organization, the unit responsible for the implementation of this decree.