Decision 09/2015/qd-Ttg Issuing Regulation: Implementation Of Oss, Oss Contact Information In The State Administrative Organs At Local

Original Language Title: Quyết định 09/2015/QĐ-TTg: Ban hành Quy chế thực hiện cơ chế một cửa, cơ chế một cửa liên thông tại cơ quan hành chính nhà nước ở địa phương

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The DECISION, issued regulations implementing OSS, OSS contact information in the State administrative organs at local _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ based on Government Organization Law of 25 December 2001;
Pursuant to Decree No. 63/2010/ND-CP on 08 June 2010 regarding administrative procedures;
Pursuant to Decree No. 48/2013/ND-CP on May 14, 2013 by the Government on amendments and supplements to some articles of the Decree relating to the control of administrative procedures;
Pursuant to Decree No. 37/2014/ND-CP dated May 5, 2014, the Government's regulation organization of professional bodies in the district people's Committee, district, town, city in the province;
According to the recommendation of the Minister of the Interior, the Prime Minister issued the regulation on implementation of OSS, OSS contact information in the State administrative organs at local.
Article 1. Attached to this decision implementing regulation mechanism of a door, a door mechanism in the State administrative organs at local.
Article 2. This decision had effect since May 15, 2015, replacing decision No 93/2007/QD-TTg on June 22, 2007 the Prime Minister's Government issued regulations implementing OSS, OSS contact information in the State administrative organs at local.
Article 3. The Ministers, heads of ministerial agencies, heads of government agencies, the Chairman of people's Committee of the central cities, is responsible for the implementation of this decision.
 

 



(Signed) PRIME MINISTER Nguyen Tan Dung made REGULATION mechanism of a door, a door mechanism in the State administrative organs at local (attached to decision No 12/2015/QD-TTg on March 25 in 2015 of the Prime) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ chapter I GENERAL PROVISIONS article 1. OSS, OSS contact information 1. OSS is the way to solve the work of individuals, organization, responsibility, authority of a State Government agency in the public, administrative instructions, receiving record, resolved and paid results are made in a clue is the Department and the results of the State administrative bodies.
2. one-gate mechanism is the way to solve the work of individuals, organization, responsibility, competence of the various organs of State administration at the same level or between State administrative bodies of the levels in the publicity, administrative instructions, receiving record, resolved and paid results are made in a clue is the reception and pay the results of a State administrative agency.
Article 2. Reception and return results 1. Reception and pay the resulting clue focused administrative instructions, receiving records of individuals, organizations to turn to the professional body or authority to resolve and get paid for results, individuals, organizations.
2. Parts and modern results is the Department and the results have electronic equipment and electronic software applied in administrative transactions between individuals, organizations with State administrative bodies and between State administrative bodies together in the , instructions, receiving records for transfer to the professional bodies to resolve and get paid for individual results,, organized by OSS, OSS contact information on all the areas in the jurisdiction of the State administrative bodies.
Article 3. The principles for implementation of OSS, OSS contact information 1. Listed, full, timely administrative procedures in the decision announced the administrative procedures of the provincial people's Committee, the central cities (hereafter referred to collectively as the provincial people's Committee) under the rules.
2. Secure the resolution quick, convenient work for individuals, organizations; the additional requirements of records just made not more than once during the process of resolving the record in a professional body.
3. Ensure tight coordination between the bodies of State administration in tackling the work of individual organizations.
4. The collection of fees of the individual, the organization is done in accordance with the provisions of the law.
Article 4. The Agency applied OSS, OSS contact information 1. The specialized agencies in the provincial people's Committee.
2. the people's Committee of the district, County, city, town in the province (hereinafter referred to as the district level).
3. the people's committees of communes, wards and towns (hereinafter referred to as the social level).
4. Central agencies are organized by industry vertical local (hereinafter referred to as the agencies are organized by industry vertical).
Article 5. Scope of OSS, OSS contact information 1. OSS be made in resolving the administrative procedure under the authority of one of the bodies defined in article 4 of this regulation.
2. one-gate mechanism be made in resolving the administrative procedures in the areas of: investment; the land; business registration; construction permit; judicial and other areas under the control of many State agencies.
Chapter II PROCEDURE OSS, ONE-GATE MECHANISM article 6. The process of implementing a mechanism the door 1. Receiving a profile) personally, organized filing directly at the reception and pay the results or submit via postal service, filed online in prescribe receipt via postal service, get online profile;
b) public officials receiving records at the Department and results check the validity, completeness of records: records of cases not resolved then instructions to individuals, held to have jurisdiction;
Case records are not yet valid, then the instructions specific to your model No. 1 in Appendix attached to this decision;
c) public servants receiving input profiles as documents with model No. 2 in the appendix attached to this decision and the electronic software (if any); set up a profile and receiving appointment Paper charged results by model No. 3 in the appendix attached to this decision;
d) where public officials receiving records at the Department and the results are assigned to resolve the profile then enter the Window track records and electronic software (if available): for the record settlement rules and pay the resulting right, not up-dating profile and receiving Paper pay results : The appraisal, the decision authority and charged the results solve personal profiles, organizations;
For the record the regulations have limited time to resolve: set Paper servants receiving records and resulting pay date; evaluation, the decision authority and charged the results resolve records for the individual, the organization.
2. Move the a records) after receiving the records prescribed in point c of Paragraph 1 of this article, set the votes to control the process to resolve the profile according to the model No. 4 in Appendix attached to this decision;
b) file and the votes to control the process to resolve the profile for agencies, related organizations. The vote resolved process control records are moved according to the profile and save at reception and pay for results.
3. Solve the following records when receiving records, agency, organization, staff assignment, resolve as follows: a) the absence of regulations must verify, verify profile: public servants, the authority to decide and transfer results to resolve records for the Department and the results;
b) case of regulation must verify, verify profile: public servants report a competent person scheme investigation, verification and implementation. The process of verification, verification must be established and records at the Agency resolved;
For the record through the verification, verification of eligibility to solve: the appraisal, the authority to decide and transfer results to resolve records for the Department and the results;
For the record through the verification, verification has not yet qualified to solve: public servants reporting authority returned accompanied by notice in writing and stating the reason, need for additional content. The time that the Agency held open was first calculated in time resolve the profile;
c) the records specified in point a, b the clause after the appraisal is not qualified to solve the reporting officer, the authorized return records and notified in writing stating the reason does not resolve the profile. The notice is entered on the item charged results in Window track records. The time limit to notify within the prescribed record resolved;
d) overdue records resolve: resolve organization agency records must inform in writing to the Division and the results and writing sorry individuals, organizations, which clearly the reason expired, the time limit for paying the results.
4. pay the results solve public profile at the Department and the results entered in the log book to track records and electronic software (if any) and perform the following: a) The dossier has been solved: Charged the results resolve records for the individual, the Organization and costs fees (if any); individual cases, organizations have signed up to receive the results via the postal service, the paid results, costs, fees and charges (if any) is done through the postal service; If the online service made the level 4 then the paid results and collection of fees (if any) prescribed;
b) for the record not yet qualified to resolve: contact with individuals, organizations to request additional documents with the Agency's announcement, the Organization addressed a written apology and records of the Department and the results (if the fault of public officials when receiving records);
c) for profile does not resolve: contact with individuals, organizations to return the attached notification profile does not resolve the profile;
d) overdue profile for resolve: the time limit for paying the next results and moved text apologizing for your organization, how to resolve delinquent Organization for individuals, organizations;
DD) for the record done ahead of time charged results: contact for individuals, organizations get results;
e) individual cases, organizations have yet to receive documents with paper records and reception appointments charged results then the results resolve records are kept at the Department and the results.
Article 7. The process of implementing one-gate mechanism to solve administrative procedures 1. The type of contact information

a) between State administrative bodies at the same level: Between the professional bodies in the district-level people's committees; between the professional bodies in the district-level people's committees and the Agency held vertical in the district; among the specialized agencies in the provincial people's Committee; among the specialized agencies in the provincial people's Committee and the Agency held vertical in the province;
b) between State administrative bodies of the levels: Between social people's Committee and the specialized agencies in the district-level people's committees or bodies are held vertical in the district; the middle-level people's committees and the specialized agencies in the provincial people's Committee or the body is held vertical in the province; the middle-level people's committees and the specialized agencies in the provincial people's Committee or agency is organized according to the vertical in the province; between State administrative bodies in the province and the Ministry, ministerial-level agencies, government agencies.
2. the transfer process a) individuals, institutions filing at the Department and the results of the Agency chaired solve administrative procedures (hereinafter referred to as the Agency chaired) or submit via postal service, filed online in prescribe receipt via postal services , get online profile;
b) public officials working in the Department and results check the validity, completeness of records and receiving records as defined in point b of paragraph 1 c of article 6 of this regulation;
c) after receiving the records, the Agency chaired the organization taking the opinion of the coordination agency in writing, the Agency asked the opinion must respond within the time specified;
The case of solving administrative procedures need to be made after the results solve of the coordination agency agency chaired send text, record for the combined Agency to resolve in the time prescribed;
d) on the basis of resolution records of coordination bodies, the Agency chaired the evaluation and submission to authority and resolve profile results to the Department and the results where individuals, organizations filing;
DD) case records not yet qualified to solve: the Agency is responsible for returning the enclosed record notice in writing and stating the reason, need for additional content. The time that the specialized agencies, the Organization has settled in for the first time is included in the settlement profile. Parts and results contact individuals, organizations to transfer the text of the apology and the result (if the fault of public officials when receiving records) and additional requirements of records according to the notice of the authorities responsible;
e) profile case not qualified to solve: the Agency has responsibility for the authority with a written notice stating the reasons do not resolve the profile. The notice is entered on the item charged results in Window track records. The time limit to notify within the prescribed settlement;
g) overdue profile case solved: the authorities responsible must have text sent and Division results and writing sorry individual, organization of the Agency stating the reasons and duration of paid results. The reception and pay the import results as records and electronic software (if any), the duration of notice paid results and moved text apologizing for your organization do to resolve delinquent personal profiles, organizations;
h) Charged the results resolve the records made under the provisions of paragraph 4 to article 6 of this regulation.
Chapter III and article 8 RESULTS. Location of parts and final results 1. The Department and the results of the specialized agencies in the provincial people's Committee in the Agency Office and the management, direction of the Office of specialized agencies in the provincial people's Committee. The Department and the results of the specialized agencies in the provincial people's Committee was held in the province, the central city in the administrative center of focus.
2. The Department and the results of the people's Committee of the district level in the Office of the people's Council and people's Committee or the people's Committee Office where the pilot not held at district level Councils (hereinafter referred to as the Office of the people's Council and people's Committee at district level); subject to the management, direction of the Office of the people's councils and people's committees at district level.
3. Reception and return the results of the people's Committee at township level committees headquarters level.
4. Reception and return the result of the organized vertical made under the provisions of the governing body.
Article 9. The area of work, equipment and parts of results 1. Work area a minimum of parts and a result) of the specialized agencies in the provincial people's Committee: 40 m 2;
b) Of the people's Committee at district level: 80 m 2;
c) of the people's Committee of social level: 40 m 2;
Of work of the Department and the results have to spend about 50% of the area to layout where waiting for individuals, organizations to Transact.
2. The equipment of the Department and the results a) General equipment based on the nature of work of each level, the provincial people Committee regulation equipment for reception and paid results, minimum level must have computers, copiers, fax machines, printers , fixed telephone, seating, desks, water coolers, fans or air conditioners and other necessary equipment to meet the needs of work and requires the application of information technology in the activities of State administrative bodies;
b) Department's equipment and modern results are placed in the solemnity of the State administrative bodies, convenient for individuals, organizations in the implementation of administrative transactions;
Scientific layout according to the functional areas, including: the area offers information, administrative procedures; the area of latest electronic equipment, including automatic queue number machine, look up the information, administrative procedures, consult the results solve administrative procedures; the area and the results are divided into each counter corresponding to each of the different sectors; enough waiting seat layout, the table to write for individuals, organizations to the transaction;
Have the hardware of information technology infrastructure and specialized equipment as specified; are qualified to perform the services online degree 3, 4; application of electronic software as specified.
Article 10. Public servants working at reception and pay results 1. Ask a) team of public servants working in the Department and the results to ensure sufficient in number and expertise, tailored services to meet work requirements;
b) quality, good ethics, responsibility and high professionalism;
c) Have the standard attitude, style, ability to communicate effectively with individuals, organizations.
2. Responsibility of a) taken seriously, full regulations of the Department and the results;
b) create conditions favorable for individuals, organizations make administrative transactions;
c) personal guide, implement administrative procedures in full, clear, accurate personal guarantee, the only organization to supplement the record once;
d) receiving administrative records of individuals, organized according to the rules;
DD) actively counsels, suggested the initiative improved the implementation of administrative procedures; timely detection, recommendations to the Agency who has the authority to modify, Supplement, change or cancel, annul the provisions of the administrative procedure is not feasible or is not consistent with the actual situation of the locality;
e) uniform in the course of duty;
g) implementation of the provisions of the law.
3. a) Was training on professional expertise and culture to behave, communicate with individuals, organizations;
b) entitled support mode under the rules.
4. Managing public servants working at reception and pay the results a) public officials working in the Department and the results of the specialized agencies in the provincial people's Committee subjected to direct, comprehensive management of Chief of specialized agencies in the provincial people's Committee;
b) public officials working in the Department and the results of the people's Committee of the district level in the payroll Office of the people's councils and people's committees at district level, subject to the direct, comprehensive management of the Chief of the people's Council and people's Committee at district level;
c) public officials working in the Department and the results of the people's Committee is the township level 7 civil servant level titles in the commune are stipulated in the law on public officials by the President of the people's Committee of social level assigned based on specific local situation.
Chapter IV RESPONSIBILITY to DEPLOY OSS, OSS CONTACT INFORMATION article 11. Responsibility of Ministers, heads of ministerial agencies, government agencies 1. Published administrative procedures in the field of industry, about the scope of the Department's management functions, ministerial bodies; assigned or delegated to the head of the Agency, subdivisions Guide made the procedure to resolve the work to the individual, organization and publication procedures in the jurisdiction of the agency or unit.
2. Coordinated with the Ministry of Justice, Ministry of the Interior and related agencies, guided the locally made one-gate mechanism in resolving administrative procedures in the areas specified in Paragraph 2 article 5 this regulation to apply uniformly throughout the country.
3. Directs the Agency held local vertical implementation of OSS, OSS contact information and coordinate with the State administrative bodies locally in deployment of this regulation.
4. Regulating the implementation of OSS, OSS contact information for the subdivisions have many transactions with individuals, organizations.
Article 12. The responsibility of the people's Committee of the central cities, 1. Published administrative procedures in the jurisdiction of the authorities of the province, central cities follow OSS, OSS contact information.

2. the decision on the implementation of OSS, OSS contact information in the State administrative organs at the provincial level, district level and social level; regulations implementing the OSS, OSS contact information at the business units, local State enterprises are related to individual organizations.
3. Deploy the solutions to improve the quality, effective implementation of OSS, OSS contact information; implementing replication and Division results in modern people's Committee at district level in accordance with the law.
4. Ensure the implementation of a fee, a fee as prescribed by the law.
5. In addition to the implementation of the one-gate mechanism in resolving administrative procedures in the areas specified in Paragraph 2 article 5 of this regulation, the provisions made in the one-gate mechanism to solve administrative procedures in other areas with suitable conditions, the actual situation of the locality.
6. The provincial people's Council decided to support mode and task for public officials working in the Department and the results; decide the level of currency for payment of charges and fees list under the authority allowed the promulgation of the provincial councils.
7. Six months annually check the implementation of OSS, OSS contact information in the scope of management.
Article 13. The responsibility of the specialized agencies in the provincial people's Committee, the people's Committee at district level, the social level of people's committees 1. Layout and assign public servants have appropriate professional expertise working at reception and pay for results.
2. Based on the specific situation, issued the regulations of the Department and the results are the responsibility of management.
3. Publicity rules, administrative procedures in full, regular, clear, easy to access, easy to exploit, use according to regulations; publicly available standards, the administrative regulations to facilitate monitoring.
4. professional training and how to communicate with individuals, organizations in the process of tackling the job for the team of public servants working in the Department and the results.
5. information, advocacy to individuals, the organization knew about the activities of OSS, OSS contact information in State administrative bodies in the local.
Chapter V IMPLEMENTATION FUNDING and MERIT, discipline article 14. Funding to implement OSS, OSS contact information 1. Funding to implement OSS, OSS contact information by State budget guarantees, are arranged in the estimation of the annual State budget was delivered by the authorized levels of the State budget.
2. provincial people's Committee has the responsibility to arrange funding to implement OSS, OSS contact information in the estimation of local budget according to the provisions of the law on the State budget and text guiding the implementation; at the same time be mobilizing and using other legal resources to strengthen the implementation of OSS, OSS contact information in the scope of management.
Article 15. Awards, discipline 1. Accountability and results perform the OSS, OSS contact information is one of the bases to assess the extent of the work to complete the tasks of the head of the State administration and of public officials.
2. the people's Committee Chairman, heads of State, government officials and public servants completed the mission on the implementation of OSS, OSS contact information reviewed, rewarded every year according to the provisions of the law on competition rewarded.
3. Agencies, organizations, individuals with violations of the regulations or impede implementation OSS, OSS contact information, then depending on the level of violation will be considered, processed according to the provisions of the law.
Chapter VI article 16 ENFORCEMENT TERMS. Transitional provisions 1. The subdivisions of the Ministry, ministerial-level agencies, government agencies, the business units, State enterprises have many administrative procedures related to the individual, the organization applied OSS, OSS contact information under this regulation.
2. provincial people Committee regulation form consistent deployment, ensure the effectiveness of the implementation of OSS, OSS contact information in the District of the island, the town in the region particularly hard, the border and the specialized agencies in the provincial people's Committee has little of the Organization's transactions individuals with the State administrative bodies.
3. for the commune in difficulty, particularly difficult region, commune borders with results and not enough area specified in paragraph 1 of article 9 of this regulation must ensure sufficient regulatory area when renovating, building parts and new results.
Article 17. Implementation 1. Ministers, heads of ministerial agencies, government bodies and the President of the provincial people's Committee is responsible for directing and organizing the implementation of this regulation; to sum up, annual reviews, submit a report to the Ministry of the Interior.
2. The Minister of the Interior, in coordination with the Ministers, heads of ministerial agencies, government agencies concerned, urging Guide, check, track reviews; General annual report, Prime situation, the results of this regulation./.