The Decision 1346/qd-Ttcp: About The Publication Of Administrative Procedures On The Handling Of Single Domain Management Function Of The Government Inspector

Original Language Title: Quyết định 1346/QĐ-TTCP: Về việc công bố thủ tục hành chính về xử lý đơn thuộc phạm vi chức năng quản lý của thanh tra Chính phủ

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Decide on the publication of administrative procedures on the handling of single domain management function of the Government Inspector _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ the INSPECTOR GENERAL of GOVERNMENT pursuant to the law the complaint number 02/2011/QH13 on February 11, 2011;
Pursuant to the law report No. 03/2011/QH13 on February 11, 2011;
Pursuant to the law the population 42/2013/QH13 on November 25, 2013;
Pursuant to Decree No. 63/2010/ND-CP on 08 June 2010 of the Government on the control of administrative procedures;
Pursuant to Decree No. 75/2012/ND-CP dated 3 October 2012 the Government detailing a number of articles of the law on complaints;
Pursuant to Decree No. 76/2012/ND-CP dated 3 October 2012 the Government detailing a number of articles of the law report;
Pursuant to Decree No. 64/2014/ND-CP dated 3 October 2012 of the Government regulations and detailed implementation of some articles of the law followed the citizens;
Pursuant to circular No. 07/2014/TT-TTCP on October 31, 2014 regulations complaint handling processes, denunciation, Petitions, reflected;
Pursuant to decision No. 2525/QD-TTCP on September 22, 2011 of the Inspector General of government regulation on statistics, published and updated database on national administrative procedures in the scope of the management function of the Government Inspector;
Proposal of the Director General, Legal Affairs, of the DECISION: article 1. Accompanying this decision announced administrative procedures on the handling of single domain management functions of government inspectors, including: single handling procedures the central level, provincial level, district level, social level.
Article 2. Service legislation and information centres are responsible for coordinating with the service, Bureau, units of government inspectors to update on the national database of administrative procedures accompanying this decision; published, publicly available on the electronic portal of government inspectors.
Article 3. The Service Bureau, the relevant units in the Government Inspector is responsible for coordination with the Legal Service continues to review and update the procedures in the legal text in the management function of the Government inspectors are issued new; modifying, supplementing the Government Inspector General announced.
Article 4. This decision has the effect from the date of signing and substitute administrative procedures on the handling of single letters are attached to decision No. 1266/QD-TTCP on May 24, 2012 of the Government inspectors about the publication of the administrative procedures to be issued new; additional amendments in the scope of the management function of the Government Inspector. Heads of the Department, service, government inspection units; the agencies, organizations, individuals concerned is responsible for the implementation of this decision.


 



INSPECTOR GENERAL (signed) Peter WONG Feng files on administrative procedure on single handle in the scope of the management function of the Government Inspector (attached to decision No 1346/QD-TTCP on May 27 in 2015 of the Inspector General of Government) _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ part I LIST of ADMINISTRATIVE PROCEDURE of PROCESSING PETITION STT administrative Sector Name Agency field, perform administrative procedures 1 single handle at the central complaints, accusations the Government Inspector; Ministries, ministerial agencies 2 single handle at the provincial level to resolve the complaint, accused provincial people's Committee; Inspector; the specialized agencies in the PPC 3 single handle at the district level to resolve the complaint, report the people's committees at district level; Inspector of the district; the specialized agencies in the DPC 4 single handle in social complaints, accusations of people's Social Committee part II SPECIFIC CONTENT of the ADMINISTRATIVE PROCEDURE on SINGLE HANDLE 1. Single handle at the Central order step 1: accepting the reception menu, on to number (or enter on your computer).

Step 2: categorize and handle application-for complaints: a complaint under the authority to resolve the complaint in jurisdiction and not in one of the cases was not accepting the resolution in accordance with article 11 of the law complain it proposed simple processing heads , organization unit, accepting to solve under the provisions of the law.

The complaint in the jurisdiction but are not eligible for accepting the settlement shall be based on each specific case to answer or guide for complainants to know clearly the reasons for not accepting the deal or supplement the procedures required to make the complaint.

A complaint under the jurisdiction of the lower levels but the timelines to resolve under the provisions of the law complain that unresolved then the single handle heads reports, organize, review unit, the decision.

The complaint is not in the jurisdiction: the complaint is not in the jurisdiction of the heads of agencies, organizations, units of the single handle guide the complainant submit to the Agency, organization, unit having jurisdiction. The guide is only done once.

The complaint by deputies, deputies to the people's Council, the Vietnam Fatherland Front Committee and members of the press agencies, or other organizations, agencies under the provisions of the law but is not moved to the jurisdiction, responsible for solving the single handle proposed agency heads return the enclosed application papers documents (if any) and stating the reasons for the agencies, organizations, individuals moved to the menu.

The complaint has a name, the signature of many people: a complaint has the name, the signature of many people but not in the jurisdiction of the Agency, organization, unit then the single handle Guide for a complainant to have them clear the name, address, submit to the correct agency organizations, units, who have the authority to resolve.

The complaint has a name, the signature of many of jurisdiction the proposed single processing heads, organization unit, accepting to solve under the provisions of the law.

The complaint includes documents, original documents: the case of the complaint not be accepting to solve but have sent attached papers, original documents, then the Agency, organization, Unit received must be returned to the complainant, the papers that document; If the complaint is accepting to address then the returned papers, the original document was made immediately after the decision to resolve the complaint.

A complaint for complaint resolution decision has the effect of law but the signs violate the law: complaint for complaint resolution decision has the effect of law but in the research process, consider if that base is the resolution of a complaint has the sign violated the law affects the rights , the legitimate interests of the complainant or individual, agency or other relevant organizations, threatened to infringe the interests of the State or have new details do change content service complaints under the provisions of article 20, Decree 74/2012/ND-CP dated 03/10/2012 of the Government detailing a number of articles of the law on complaints it handled single report to the heads of agencies, organizations, review unit, addressed by the authority or agency report, organization, unit who has the authority to review the decision.

A complaint against the administrative decision with consequences difficult to overcome: in case there is evidence that the enforcement of administrative decisions will cause consequences difficult to overcome the single handle must promptly report to the heads of the agency review, decided to temporarily suspend or recommendations to competent authorities who has the authority to temporarily suspend the enforcement of administrative decisions.

-For denunciation: + denunciation jurisdiction: If the content of the denunciation in the jurisdiction of the agency heads, the organization unit that isn't in one of the cases specified in clause 2 article 20 of law accuse the people treats single heads reports, organizations the unit, to accepting the settlement according to the regulations.

+ Denunciation not jurisdiction: denunciation not in jurisdiction, the proposed single handle people with heads, organized, single unit and the evidence, information, documents (if any) to the Agency, organization, the competent units to be settled according to the provisions of the law as specified in article 20 paragraph 1 b of the Act.

Denunciation in the jurisdiction of subordinate directly but the time limits prescribed by the law to report that unresolved then the single processor reports to the heads of agencies, organizations, units out of text required under the settlement.

+ If the denunciation of the offence shall transmit to the competent authorities under the provisions of the criminal law.

+ Denunciation for denunciation party members for party members in violation of party rules, provisions are made under the provisions of the Central Executive Committee and the guidelines of the Central Inspection Committee, The Standing Committee, the Standing Committee, the municipal party Committee.

+ Denunciation of violations of law causing damage or threatening to cause serious damage to the interests of State agencies, institutions, rights and legitimate interests of citizens: The single handle must promptly report, counsels, suggested to the heads of agencies, organizations, units are competent to apply the preventive measures prescribed by the law or informed institutions, the competent units applying timely measures to prevent, treat as prescribed by law.

+ Denunciation comes from the complaint does not achieve the purpose


For single accusations stem from complaints do not achieve the purpose, citizens turning to accusations against the complaints but does not provide the information, documents, evidence to prove the accusations, bodies, competent person not accepting the content of the resolution.

+ Handle for report as specified in paragraph 2 of article 20 of law report: accused in the case prescribed in clause 2 of article 20 of law report, the Agency received not a single transfer, not accepting to deal simultaneously with text explanations and Returing to the accusations.

+ Denunciation of unknown name, address the accusations but have clear content, enclose the information, documents, evidence of acts of corruption, criminal behavior When receiving denunciation of unknown name, address the accusations but have clear content, enclose the information , documentary evidence, prove the content to denounce acts of corruption, criminal acts, then the single handle reports, heads of organizations, the unit processed under the provisions of the law on prevention of corruption, criminal law.

-Handle the other menu type: + petition, reflected: petition, reflected in the authority, the responsibilities of the Agency, organization, unit solves the single handle proposed heads of unit, organization, accepting the settlement.

Petition, reflected not in the jurisdiction of the Agency, organization, unit then the single handle proposed heads of unit, organization, look, decided to transfer application and the attached documents (if any) to the Agency, organization, units, who have the authority to resolve.

+ Menu has many different content for menu has many different content in the jurisdiction of many agencies, organizations, units of the single handle single sender instructions separate the individual content to send to the right agency, organization, unit has jurisdiction.

+ In the jurisdiction of the Agency to conduct the proceedings, enforcement of judgments: application in the jurisdiction of the bodies conducting criminal proceedings, civil proceedings, administrative proceedings, enforcement of judgments then the single handle single or single sent instructions to the bodies competent to handle according to the provisions of the criminal law , civil litigation, administrative proceedings, enforcement of judgments.

+ Menu under the authority of the elected agency resolution: The single handle single or single sent instructions to the competent authorities to be settled according to the provisions of the law.

+ In the jurisdiction of political organization, social-political organizations, political organizations, social-professional, social organization, social-professional organizations, religious organizations: The single handle the heads, organization, unit guides who send single or single transfer to competent organization to be considered for settlement under the provisions of the law and article rules, statutes of that organization.

+ In the jurisdiction of the State, State enterprises: The single handle the heads, organization, unit guides who send single or single transfer to business units, that State enterprises to settle in accordance with the law.

+ Complaints, accusations, proposals, reflecting the complex nature of the petition, reflect, complaints, accusations, fiercely complex with the involvement of many people; incidents involving ethnic, religious policy the single handle must report to the heads of agencies, organizations, units to adopt measures under the authority promptly handle or suggest to the agencies, organizations, relevant unit measures process.




How taken: at the headquarters of the agency or receive by post the composition, number of records-profile components: denunciation, complaint, petition, the petition reflects and documents and evidence related to the content of complaints, accusations, proposals, reflect (if available).

-Number of records: 1 the time limit for settling within 10 days from receipt of the complaint, report, recommendation, reflect.




The object implementing APS-personal-organize AP implementers-competent body decides: the Government Inspector; Ministries, ministerial agencies.

-Direct agency implementation: citizen Marketing Committee directly under the Central Government inspectors, parts of the message single handle, ministerial bodies the results of the written replies to AP, writing guide, single transfer text or text accepting the complaints, accusations, proposals, reflect.




The name forms the legal base is not Declaration of Law Law complaints, AP report in 2011, further Legislation citizens in 2013; Decree No. 75/2012/ND-CP dated 03/10/2012 of the Government detailing a number of articles of the law on complaints; Decree No. 76/2012/ND-CP dated 03/10/2012 of the Government detailing the implementation of some articles of the law report; Decree No. 64/2014/ND-CP dated 26/6/2014 the Government detailing a number of articles of the law followed the citizens; Circular No. 07/2014/TT-TTCP on 31/10/2014 regulations complaint handling processes, denunciation, Petitions, reflect.



2. Single handle at the provincial level the sequence step 1: accepting the reception menu, to book (or enter on your computer).

Step 2: categorize and handle application-for complaints: a complaint under the authority to resolve the complaint in jurisdiction and not in one of the cases was not accepting the resolution in accordance with article 11 of the law complain it proposed simple processing heads , organization unit, accepting to solve under the provisions of the law.

The complaint in the jurisdiction but are not eligible for accepting the settlement shall be based on each specific case to answer or guide for complainants to know clearly the reasons for not accepting the deal or supplement the procedures required to make the complaint.

A complaint under the jurisdiction of the lower levels but the timelines to resolve under the provisions of the law complain that unresolved then the single handle heads reports, organize, review unit, the decision.

The complaint is not in the jurisdiction: the complaint is not in the jurisdiction of the heads of agencies, organizations, units of the single handle guide the complainant submit to the Agency, organization, unit having jurisdiction. The guide is only done once.

The complaint by deputies, deputies to the people's Council, the Vietnam Fatherland Front Committee and members of the press agencies, or other organizations, agencies under the provisions of the law but is not moved to the jurisdiction, responsible for solving the single handle proposed agency heads return the enclosed application papers documents (if any) and stating the reasons for the agencies, organizations, individuals moved to the menu.

The complaint has a name, the signature of many people: a complaint has the name, the signature of many people but not in the jurisdiction of the Agency, organization, unit then the single handle Guide for a complainant to have them clear the name, address, submit to the correct agency organizations, units, who have the authority to resolve.

The complaint has a name, the signature of many of jurisdiction the proposed single processing heads, organization unit, accepting to solve under the provisions of the law.

The complaint includes documents, original documents: the case of the complaint not be accepting to solve but have sent attached papers, original documents, then the Agency, organization, Unit received must be returned to the complainant, the papers that document; If the complaint is accepting to address then the returned papers, the original document was made immediately after the decision to resolve the complaint.

A complaint for complaint resolution decision has the effect of law but the signs violate the law: complaint for complaint resolution decision has the effect of law but in the research process, consider if that base is the resolution of a complaint has the sign violated the law affects the rights , the legitimate interests of the complainant or individual, agency or other relevant organizations, threatened to infringe the interests of the State or have new details do change content service complaints under the provisions of article 20, Decree 74/2012/ND-CP dated 03/10/2012 of the Government detailing a number of articles of the law on complaints it handled single report to the heads of agencies, organizations, review unit, addressed by the authority or agency report, organization, unit who has the authority to review the decision.

A complaint against the administrative decision with consequences difficult to fix in the event that the base is the enforcement of administrative decisions will cause consequences difficult to overcome the single handle must promptly report to the heads of the agency review, decided to temporarily suspend or recommendations to competent authorities who has the authority to temporarily suspend the enforcement of administrative decisions.

-For denunciation: + denunciation jurisdiction: If the content of the denunciation in the jurisdiction of the agency heads, the organization unit that isn't in one of the cases specified in clause 2 article 20 of law accuse the people treats single heads reports, organizations the unit, to accepting the settlement according to the regulations.

+ Denunciation not jurisdiction:


Denunciation not in jurisdiction, the proposed single handle people with heads, organized, single unit and the evidence, information, documents (if any) to the Agency, organization, the competent units to be settled according to the provisions of the law as specified in article 20 paragraph 1 b of the Act.

Denunciation in the jurisdiction of subordinate directly but the time limits prescribed by the law to report that unresolved then the single processor reports to the heads of agencies, organizations, units out of text required under the settlement.

+ If the denunciation of the offence shall transmit to the competent authorities under the provisions of the criminal law.

+ Denunciation for denunciation party members for party members in violation of party rules, provisions are made under the provisions of the Central Executive Committee and the guidelines of the Central Inspection Committee, The Standing Committee, the Standing Committee, the municipal party Committee.

+ Denunciation of violations of law causing damage or threatening to cause serious damage to the interests of State agencies, institutions, rights and legitimate interests of citizens: The single handle must promptly report, counsels, suggested to the heads of agencies, organizations, units are competent to apply the preventive measures prescribed by the law or informed institutions, the competent units applying timely measures to prevent, treat as prescribed by law.

+ Denunciation comes from the complaint did not meet the goal for single accusations stem from complaints do not achieve the purpose, citizens turning to accusations against the complaints but does not provide the information, documents, evidence to prove the accusations, the Agency competent person, not accepting the content of the resolution.

+ Handle for report as specified in paragraph 2 of article 20 of law report: accused in the case prescribed in clause 2 of article 20 of law report, the Agency received not a single transfer, not accepting to deal simultaneously with text explanations and Returing to the accusations.

+ Denunciation of unknown name, address the accusations but have clear content, enclose the information, documents, evidence of acts of corruption, criminal behavior When receiving denunciation of unknown name, address the accusations but have clear content, enclose the information , documentary evidence, prove the content to denounce acts of corruption, criminal acts, then the single handle reports, heads of organizations, the unit processed under the provisions of the law on prevention of corruption, criminal law.

-Handle the other menu type: + petition, reflected: petition, reflected in the authority, the responsibilities of the Agency, organization, unit solves the single handle proposed heads of unit, organization, accepting the settlement.

Petition, reflected not in the jurisdiction of the Agency, organization, unit then the single handle proposed heads of unit, organization, look, decided to transfer application and the attached documents (if any) to the Agency, organization, units, who have the authority to resolve.

+ Menu has many different content for menu has many different content in the jurisdiction of many agencies, organizations, units of the single handle single sender instructions separate the individual content to send to the right agency, organization, unit has jurisdiction.

+ In the jurisdiction of the Agency to conduct the proceedings, enforcement of judgments: application in the jurisdiction of the bodies conducting criminal proceedings, civil proceedings, administrative proceedings, enforcement of judgments then the single handle single or single sent instructions to the bodies competent to handle according to the provisions of the criminal law , civil litigation, administrative proceedings, enforcement of judgments.

+ Menu under the authority of the elected agency resolution: The single handle single or single sent instructions to the competent authorities to be settled according to the provisions of the law.

+ In the jurisdiction of political organization, social-political organizations, political organizations, social-professional, social organization, social-professional organizations, religious organizations: The single handle the heads, organization, unit guides who send single or single transfer to competent organization to be considered for settlement under the provisions of the law and article rules, statutes of that organization.

+ In the jurisdiction of the State, State enterprises: The single handle the heads, organization, unit guides who send single or single transfer to business units, that State enterprises to settle in accordance with the law.

+ Complaints, accusations, proposals, reflecting the complex nature of the petition, reflect, complaints, accusations, fiercely complex with the involvement of many people; incidents involving ethnic, religious policy the single handle must report to the heads of agencies, organizations, units to adopt measures under the authority promptly handle or suggest to the agencies, organizations, relevant unit measures process.




How taken: at the headquarters of the agency or receive by post the composition, number of records-profile components: denunciation, complaint, petition, the petition reflects and documents, relevant evidence (if any).

-Number of records: 1 the time limit for settling within 10 days from receipt of the complaint, report, recommendation, reflect.




The object implementing APS-personal-organize AP implementers-competent body decides: the provincial PEOPLE'S COMMITTEE Chairman, Chief Inspector of the province; The Director of the Department.

-Direct agency implementation: the next provincial citizens Committee, the Department handled the mail menu in the Inspector and the facility.




The results of the written replies to AP, writing guide, single transfer text or text accepting the complaints, accusations, proposals, reflect.




The name forms the legal base is not Declaration of Law Law complaints, AP report in 2011, further Legislation citizens in 2013; Decree No. 75/2012/ND-CP dated 03/10/2012 detailing a number of articles of the law on complaints; Decree No. 76/2012/ND-CP dated 03/10/2012 detailing the implementation of some articles of the law report; Decree No. 64/2014/ND-CP dated 26/6/2014 detailing a number of articles of the law followed the citizens; Circular No. 07/2014/TT-TTCP on 31/10/2014 regulations complaint handling processes, denunciation, Petitions, reflect.



3. Single handle at the district level the sequence step 1: accepting the reception menu, to book (or enter on your computer).

Step 2: categorize and handle application-for complaints: a complaint under the authority to resolve the complaint in jurisdiction and not in one of the cases was not accepting the resolution in accordance with article 11 of the law complain it proposed simple processing heads , organization unit, accepting to solve under the provisions of the law.

The complaint in the jurisdiction but are not eligible for accepting the settlement shall be based on each specific case to answer or guide for complainants to know clearly the reasons for not accepting the deal or supplement the procedures required to make the complaint.

A complaint under the jurisdiction of the lower levels but the timelines to resolve under the provisions of the law complain that unresolved then the single handle heads reports, organize, review unit, the decision.

The complaint is not in the jurisdiction: the complaint is not in the jurisdiction of the heads of agencies, organizations, units of the single handle guide the complainant submit to the Agency, organization, unit having jurisdiction. The guide is only done once.

The complaint by deputies, deputies to the people's Council, the Vietnam Fatherland Front Committee and members of the press agencies, or other organizations, agencies under the provisions of the law but is not moved to the jurisdiction, responsible for solving the single handle proposed agency heads return the enclosed application papers documents (if any) and stating the reasons for the agencies, organizations, individuals moved to the menu.

The complaint has a name, the signature of many people: a complaint has the name, the signature of many people but not in the jurisdiction of the Agency, organization, unit then the single handle Guide for a complainant to have them clear the name, address, submit to the correct agency organizations, units, who have the authority to resolve.

The complaint has a name, the signature of many of jurisdiction the proposed single processing heads, organization unit, accepting to solve under the provisions of the law.

The complaint includes documents, original documents: the case of the complaint not be accepting to solve but have sent attached papers, original documents, then the Agency, organization, Unit received must be returned to the complainant, the papers that document; If the complaint is accepting to address then the returned papers, the original document was made immediately after the decision to resolve the complaint.

A complaint for complaint resolution decision has the effect of law but the signs violate the law:


A complaint for complaint resolution decision has the effect of law but in the research process, consider if that base is the resolution of a complaint has the sign violated the law affecting the rights, legitimate interests of the complainant or individual, the Agency other related organizations, threatened to infringe the interests of the State or have new details do change content service complaints under the provisions of article 20, Decree 74/2012/ND-CP dated 03/10/2012 of the Government detailing a number of articles of the law the complaint then the single handle must report to heads organizations, the review unit, addressed by the authority or agency report, organization, unit who has the authority to review the decision.

A complaint against the administrative decision with consequences difficult to overcome: in case there is evidence that the enforcement of administrative decisions will cause consequences difficult to overcome the single handle must promptly report to the heads of the agency review, decided to temporarily suspend or recommendations to competent authorities who has the authority to temporarily suspend the enforcement of administrative decisions.

-For denunciation: + denunciation jurisdiction: If the content of the denunciation in the jurisdiction of the agency heads, the organization unit that isn't in one of the cases specified in clause 2 article 20 of law accuse the people treats single heads reports, organizations the unit, to accepting the settlement according to the regulations.

+ Denunciation not jurisdiction: denunciation not in jurisdiction, the proposed single handle people with heads, organized, single unit and the evidence, information, documents (if any) to the Agency, organization, the competent units to be settled according to the provisions of the law as specified in article 20 paragraph 1 b of the Act.

Denunciation in the jurisdiction of subordinate directly but the time limits prescribed by the law to report that unresolved then the single processor reports to the heads of agencies, organizations, units out of text required under the settlement.

+ If the denunciation of the offence shall transmit to the competent authorities under the provisions of the criminal law.

+ Denunciation for denunciation party members for party members in violation of party rules, provisions are made under the provisions of the Central Executive Committee and the guidelines of the Central Inspection Committee, The Standing Committee, the Standing Committee, the municipal party Committee.

+ Denunciation of violations of law causing damage or threatening to cause serious damage to the interests of State agencies, institutions, rights and legitimate interests of citizens: The single handle must promptly report, counsels, suggested to the heads of agencies, organizations, units are competent to apply the preventive measures prescribed by the law or informed institutions, the competent units applying timely measures to prevent, treat as prescribed by law.

+ Denunciation comes from the complaint did not meet the goal for single accusations stem from complaints do not achieve the purpose, citizens turning to accusations against the complaints but does not provide the information, documents, evidence to prove the accusations, the Agency competent person, not accepting the content of the resolution.

+ Handle for report as specified in paragraph 2 of article 20 of law report: accused in the case prescribed in clause 2 of article 20 of law report, the Agency received not a single transfer, not accepting to deal simultaneously with text explanations and Returing to the accusations.

+ Denunciation of unknown name, address the accusations but have clear content, enclose the information, documents, evidence of acts of corruption, criminal behavior When receiving denunciation of unknown name, address the accusations but have clear content, enclose the information , documentary evidence, prove the content to denounce acts of corruption, criminal acts, then the single handle reports, heads of organizations, the unit processed under the provisions of the law on prevention of corruption, criminal law.

-Handle the other menu type: + petition, reflected: petition, reflected in the authority, the responsibilities of the Agency, organization, unit solves the single handle proposed heads of unit, organization, accepting the settlement.

Petition, reflected not in the jurisdiction of the Agency, organization, unit then the single handle proposed heads of unit, organization, look, decided to transfer application and the attached documents (if any) to the Agency, organization, units, who have the authority to resolve.

+ Menu has many different content for menu has many different content in the jurisdiction of many agencies, organizations, units of the single handle single sender instructions separate the individual content to send to the right agency, organization, unit has jurisdiction.

+ In the jurisdiction of the Agency to conduct the proceedings, enforcement of judgments: application in the jurisdiction of the bodies conducting criminal proceedings, civil proceedings, administrative proceedings, enforcement of judgments then the single handle single or single sent instructions to the bodies competent to handle according to the provisions of the criminal law , civil litigation, administrative proceedings, enforcement of judgments.

+ Menu under the authority of the elected agency resolution: The single handle single or single sent instructions to the competent authorities to be settled according to the provisions of the law.

+ In the jurisdiction of political organization, social-political organizations, political organizations, social-professional, social organization, social-professional organizations, religious organizations: The single handle the heads, organization, unit guides who send single or single transfer to competent organization to be considered for settlement under the provisions of the law and article rules, statutes of that organization.

+ In the jurisdiction of the State, State enterprises: The single handle the heads, organization, unit guides who send single or single transfer to business units, that State enterprises to settle in accordance with the law.

+ Complaints, accusations, proposals, reflecting the complex nature of the petition, reflect, complaints, accusations, fiercely complex with the involvement of many people; incidents involving ethnic, religious policy the single handle must report to the heads of agencies, organizations, units to adopt measures under the authority promptly handle or suggest to the agencies, organizations, relevant unit measures process.




How taken: at the headquarters component, the number of records-profile components: denunciation, complaint, petition, the petition reflects and documents, relevant evidence (if any).

-Number of records: 1 the time limit for settling within 10 days from receipt of the complaint, report, recommendation, reflect.




The object implementing APS-personal-organize AP implementers-competent body decides: Chairman, Chief Inspector of the district; Head under the district level.

-Direct agency implementation: next level citizens Committee, district inspector, departments under the district level the results of the written replies to AP, writing guide, single transfer text or text accepting the complaints, accusations, proposals, reflect.




The name forms the legal base is Not Declaration of Law Law complaints, AP report in 2011, further Legislation citizens in 2013; Decree No. 75/2012/ND-CP dated 03/10/2012 of the Government detailing a number of articles of the law on complaints; Decree No. 76/2012/ND-CP dated 03/10/2012 of the Government detailing the implementation of some articles of the law report; Decree No. 64/2014/ND-CP dated 26/6/2014 the Government detailing a number of articles of the law followed the citizens; Circular No. 07/2014/TT-TTCP on 31/10/2014 regulations complaint handling processes, denunciation, Petitions, reflect.



4. Single handle in social order step 1: accepting the reception menu, to book (or enter on your computer).

Step 2: categorize and handle application-for complaints: a complaint under the authority to resolve the complaint in jurisdiction and not in one of the cases was not accepting the resolution in accordance with article 11 of the law complain it proposed simple processing heads , organization unit, accepting to solve under the provisions of the law.

The complaint in the jurisdiction but are not eligible for accepting the settlement shall be based on each specific case to answer or guide for complainants to know clearly the reasons for not accepting the deal or supplement the procedures required to make the complaint.

The complaint is not in the jurisdiction: the complaint is not in the jurisdiction of the heads of agencies, organizations, units of the single handle guide the complainant submit to the Agency, organization, unit having jurisdiction. The guide is only done once.


The complaint by deputies, deputies to the people's Council, the Vietnam Fatherland Front Committee and members of the press agencies, or other organizations, agencies under the provisions of the law but is not moved to the jurisdiction, responsible for solving the single handle proposed agency heads return the enclosed application papers documents (if any) and stating the reasons for the agencies, organizations, individuals moved to the menu.

The complaint has a name, the signature of many people: a complaint has the name, the signature of many people but not in the jurisdiction of the Agency, organization, unit then the single handle Guide for a complainant to have them clear the name, address, submit to the correct agency organizations, units, who have the authority to resolve.

The complaint has a name, the signature of many of jurisdiction the proposed single processing heads, organization unit, accepting to solve under the provisions of the law.

The complaint includes documents, original documents: the case of the complaint not be accepting to solve but have sent attached papers, original documents, then the Agency, organization, Unit received must be returned to the complainant, the papers that document; If the complaint is accepting to address then the returned papers, the original document was made immediately after the decision to resolve the complaint.

A complaint for complaint resolution decision has the effect of law but the signs violate the law: complaint for complaint resolution decision has the effect of law but in the research process, consider if that base is the resolution of a complaint has the sign violated the law affects the rights , the legitimate interests of the complainant or individual, agency or other relevant organizations, threatened to infringe the interests of the State or have new details do change content service complaints under the provisions of article 20, Decree 74/2012/ND-CP dated 03/10/2012 of the Government detailing a number of articles of the law on complaints it handled single report to the heads of agencies, organizations, review unit, addressed by the authority or agency report, organization, unit who has the authority to review the decision.

A complaint against the administrative decision with consequences difficult to overcome: in case there is evidence that the enforcement of administrative decisions will cause consequences difficult to overcome the single handle must promptly report to the heads of the agency review, decided to temporarily suspend or recommendations to competent authorities who has the authority to temporarily suspend the enforcement of administrative decisions.

-For denunciation: + denunciation jurisdiction: If the content of the denunciation in the jurisdiction of the agency heads, the organization unit that isn't in one of the cases specified in clause 2 article 20 of law accuse the people treats single heads reports, organizations the unit, to accepting the settlement according to the regulations.

+ Denunciation not jurisdiction: denunciation not in jurisdiction, the proposed single handle people with heads, organized, single unit and the evidence, information, documents (if any) to the Agency, organization, the competent units to be settled according to the provisions of the law as specified in article 20 paragraph 1 b of the Act.

+ If the denunciation of the offence shall transmit to the competent authorities under the provisions of the criminal law.

+ Denunciation for denunciation party members for party members in violation of party rules, provisions are made under the provisions of the Central Executive Committee and the guidelines of the Central Inspection Committee, The Standing Committee, the Standing Committee, the municipal party Committee.

+ Denunciation of violations of law causing damage or threatening to cause serious damage to the interests of State agencies, institutions, rights and legitimate interests of citizens: The single handle must promptly report, counsels, suggested to the heads of agencies, organizations, units are competent to apply the preventive measures prescribed by the law or informed institutions, the competent units applying timely measures to prevent, treat as prescribed by law.

+ Denunciation comes from the complaint did not meet the goal for single accusations stem from complaints do not achieve the purpose, citizens turning to accusations against the complaints but does not provide the information, documents, evidence to prove the accusations, the Agency competent person, not accepting the content of the resolution.

+ Handle for report as specified in paragraph 2 of article 20 of law report: accused in the case prescribed in clause 2 of article 20 of law report, the Agency received not a single transfer, not accepting to deal simultaneously with text explanations and Returing to the accusations.

+ Denunciation of unknown name, address the accusations but have clear content, enclose the information, documents, evidence of acts of corruption, criminal behavior When receiving denunciation of unknown name, address the accusations but have clear content, enclose the information , documentary evidence, prove the content to denounce acts of corruption, criminal acts, then the single handle reports, heads of organizations, the unit processed under the provisions of the law on prevention of corruption, criminal law.

-Handle the other menu type: + petition, reflected: petition, reflected in the authority, the responsibilities of the Agency, organization, unit solves the single handle proposed heads of unit, organization, accepting the settlement.

Petition, reflected not in the jurisdiction of the Agency, organization, unit then the single handle proposed heads of unit, organization, look, decided to transfer application and the attached documents (if any) to the Agency, organization, units, who have the authority to resolve.

+ Menu has many different content for menu has many different content in the jurisdiction of many agencies, organizations, units of the single handle single sender instructions separate the individual content to send to the right agency, organization, unit has jurisdiction.

+ In the jurisdiction of the Agency to conduct the proceedings, enforcement of judgments: application in the jurisdiction of the bodies conducting criminal proceedings, civil proceedings, administrative proceedings, enforcement of judgments then the single handle single or single sent instructions to the bodies competent to handle according to the provisions of the criminal law , civil litigation, administrative proceedings, enforcement of judgments.

+ Menu under the authority of the elected agency resolution: The single handle single or single sent instructions to the competent authorities to be settled according to the provisions of the law.

+ In the jurisdiction of political organization, social-political organizations, political organizations, social-professional, social organization, social-professional organizations, religious organizations: The single handle the heads, organization, unit guides who send single or single transfer to competent organization to be considered for settlement under the provisions of the law and article rules, statutes of that organization.

+ In the jurisdiction of the State, State enterprises: The single handle the heads, organization, unit guides who send single or single transfer to business units, that State enterprises to settle in accordance with the law.

+ Complaints, accusations, proposals, reflecting the complex nature of the petition, reflect, complaints, accusations, fiercely complex with the involvement of many people; incidents involving ethnic, religious policy the single handle must report to the heads of agencies, organizations, units to adopt measures under the authority promptly handle or suggest to the agencies, organizations, relevant unit measures process.




How taken: at the headquarters component, township-level PEOPLE'S COMMITTEES the number of records-profile components: denunciation, complaint, petition, the petition reflects and documents, relevant evidence (if any).

-Number of records: 1 the time limit for settling within 10 days from receipt of the complaint, report, recommendation, reflect.




The object implementing APS-personal-organize AP implementers-competent body decides: Chairman level.

-Direct agency implementation: social PEOPLE'S COMMITTEE.




The results of the written replies to AP, writing guide, single transfer text or text accepting the complaints, accusations, proposals, reflect.




The name forms the legal base is Not Declaration of Law Law complaints, AP report in 2011, further Legislation citizens in 2013; Decree No. 75/2012/ND-CP dated 03/10/2012 of the Government detailing a number of articles of the law on complaints; Decree No. 76/2012/ND-CP dated 03/10/2012 of the Government detailing the implementation of some articles of the law report; Decree No. 64/2014/ND-CP dated 26/6/2014 the Government detailing a number of articles of the law followed the citizens; Circular No. 07/2014/TT-TTCP on 31/10/2014 regulations complaint handling processes, denunciation, Petitions, reflect.