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Regulation of citizenship, resolution of complaint, denounce. It's a

management of state Brew y-y D I'm sorry c

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The Law of Claims Law No. 02 /2011/QH 13 November 11, 2011;

The Code of denouncing the number. 03 /2011/QH13 November 11, 2011;

The Civil Rights Act. 42 /2013/QH13 November 25, 2013;

Base of Protocol 75 /2012/NĐ-CP October 3, 2012 of the Government rules the law enforcement of certain provisions of the Law of ComplClaims;

Base of Protocol 76 /2012/NĐ-CP October 3, 2012 of the Government rules the law enforcement of certain provisions of the Law of the Indictment;

Base of Protocol 64 /2014/ND-CP June 26, 2014 the Government rules out the implementation of certain provisions of the Law on the Public;

Base of Protocol 84 /2012/NĐ-CP October 12, 2012 the Government regulates the functions, duties, powers, and organizational structure of the National Committee.

Base of Protocol 10 /2006/NĐ-CP January 17, 2006 of the Government Regulation of the Organization and Operations of the National People ' s Work Inspects;

At the request of the Chief Inspector of the National Committee;

The Minister, the Chairperson of the National Committee of the National Committee of the National Committee of the Governing Body of the People, addressed the complaint, denouncing the state administration of the National Committee of Nations,

Chapter I

GENERAL REGULATION

What? 1. The adjustment range

This is the provision of the provision of citizenship, reception, classification, handling and settlement of complaints, denouncing, petitions, mirrorings of the state administration of the National Committee (later called the Committee); managing citizens, addressing complaints, the denouncing, the petition, the reflection and the information regime report.

What? 2. Subject applies

The cases, units, organizations, individuals with regard to civic reception, reception, classification, processing and settlement of complaints, denouncing, petitions, mirrorings of the Committee's state management range.

What? 3. The principle of civic reception and the resolution of the complaint, denouncing

1. People ' s Marketing Principles

Civic reception must be conducted at the public reception sites of the Committee; objective, public, democratic, respectful, equal, non-discriminated; simple, convenient procedure.

The next day's citizens have been working on weekdays.

2. The principle of resolving the complaint, denouncing

The receiving, taxing, processing of the application must comply with the provisions of the law, ensuring the scientific, objective, accurate, timely.

The application must be sent, moved, directed to the agency, the organization, the individual with the authority and the accountability.

Chapter II

CITIZEN REGULATION

What? 4. Location, population reception

1. Address of the citizens of the Committee:

a) Headquarters in Hanoi;

b) Local headquarters II in the city of Merit Ma Thuulk

c) The headquarters of Local III in the City Need Poetry;

d) Headquarters in Ho Chi Minh City.

2. The public reception venue is located at a convenient location, ensuring the conditions and equipment required for citizens to come to the presentation of the complaint, denounce, petit, and easy reflection. The Civil Guard room is equipped with a page, which has a sign of "People's Public Reception", a civil service, a civil service calendar.

3. Members of the citizens of the Committee on Hanoi: Minister, Chairman of the Committee (later known as the Minister, Chairperson); the public office of the Committee of the Commission; the public, the officer of the Commission and the relevant agency for the task of taking over the citizens.

4. Members of the public reception at the b point, c, d 1 this, including 01 Senior Leaders and 01 Public Assigned Public.

What? 5. Public Marketing Responsibility

1. The responsibility of the Minister, Chairman:

a) The establishment of a citizen relay; the provision of the provision of citizens in accordance with the requirements, functions, duties of each case, the unit of the Committee;

b) Leadership, direction, organization of the public work of the Commission; the endocking of the cabinet, the submission of the citizens; to ensure the necessary material conditions for the reception of the population;

c) Direct implementation of citizens at least 1 days in 1 month at the headquarters of the Committee; public recepts of the public at the request of the Chief Inspector of the Committee;

d) Only the Chief Inspector, the Chief Minister, the unit subordinated to the Committee (later called the Chief of the Affairs, the unit) in close coordination with the agencies, the organization was involved in serious implementation of regular citizen reception, sudden and sudden,

The Committee for the Chief Inspector of the Committee to perform a permanent duty directly to the citizens of the Committee and to ask for the Chief Minister, the relevant unit for the participation of the citizen when necessary.

2. Inspector of the Committee:

a) be responsible to the Minister, the dean of the implementation of the state administration on the work of the citizens of the Committee;

b) perform the mandate of the Minister, the Chair of the Public Works;

c) The public position is capable of continuing civilian citizenship at the Commission headquarters;

d) Take on, classify, guide, repay the complaint, denounce, petition, reflection of citizens; send notice of the reception, the results of the handling of the complaint, denouncing, the petition, the petition, reflection of the citizens;

The chief executive officer of the Committee, the complaint of the complaint, was denounced by the statute of limitations, but was not authorized under the jurisdiction. The Director follows the number 09-TCD issued with this message;

e) Host, in coordination with the cases, the relevant unit building the citizen's calendar, preparing the records, documents to the Minister, the Chairman of the citizens.

3. The responsibility of the Office of the Commission:

a) To inform the Inspector of the Commission when a citizen comes to the complaint, denouncing; transferring the citizen's letter to the Inspector of the Commission for the prescribed treatment;

b) Coordinate with the Inspector of the Calendar Committee, the site for the Minister, the President to take over the people according to the rule of law;

c) In coordination with the Inspector of the Commission upon being told by the Minister, the mandate to provide information to the content press agencies regarding the complaint, denouncing, the petition, the reflection of the organization, the individual according to the regulation;

d) The layout of its own citizens, equipped with material conditions, vehicles, equipment, necessary supplies and security guarantees of order for the citizens of the Committee on the Regulations.

4. The responsibility of the Chief Minister, the unit:

a) The head of the case, the unit tasked with taking over the citizens responsible for managing the citizen's work in the scope of his duties, his powers. Coordinating with Chief Inspector of the Committee to the Public Reception Committee, handling the complaint, denouncing, petitions, reflection of the citizens;

b) Selections, the officer has the expertise at the request of the Chief Inspector of the Committee to jointly co-ordinate the citizens; join the inspection team that handles complaints, denouncing, petitions, reflected on the recommendation of the Inspector of the Commission or as directed by the ministry. Dean, the dean.

5. Local Affairs Minister II, Chief of Local Affairs III, Head of the Office of the Representative Office in Ho Chi Minh City in addition to the prescribed execution at paragraph 4 of this, there is the following responsibility:

a), for example, citizens of the public, public and civil rights are often directly regulated by citizens;

b) Depending on the job requirements, the Chief Minister, the Chief Office of the Direct Representative for the reception of citizens at least 01 days in 1 month;

c) Directs the functional rooms that are directly implementing the task of taking over the citizens;

d) Make a periodic report mode, break out with the Leader of the Commission and the Inspector of the Committee on the Public Marketing Work.

What? 6. The responsibility and powers of the citizens

1. Responsibility:

a) People ' s recepts are only allowed to receive citizens at the site of the citizens of the Committee by regulation; when the citizens must ensure proper dress, wear public, official, or badge. There is the right attitude, respect for citizens; not causing trouble, harassment or obstruction, delaying the complaint, denouncing, petit, the reflection of the citizens. Do not disclose information, documents, prosecutors ' pens;

b) The initial contact with the citizens to grasp the purpose, request, aspirations of the citizens, receive the application, record the content of the citizens presented by the regulation. For the non-Vietnamese people who do not speak Vietnamese, the citizens report to the Prime Minister, the unit invites the translator;

c) People who take on the people are responsible for explaining to the citizens who accept the policy, the law of the State and directly instruct citizens to send their application to the agency or the person with authority to resolve. For the applications of the complaint, denouncing, petit, reflecting on the state's state management scope, it is sent to the Inspector of the Commission to deal with the provisions of the law;

d) Track, statistics, aggregation, report on the situation of citizens.

2. Authority:

a) Ask the citizens to specify their name, address or appearance of the identification, the authorization paper (if any). In the case of a Lawyer, the Legal Aid involved in the process of resolving the complaint, the citizen of the citizen asked for a lawyer's card, the legal aid card, the complaint's authorization.

b) The requirements for citizens to fully present, explicitly content complaints, denounce, petition, reflection; provide information, documents, evidence relating to the complaint, denounce; sign or point pointing to the receipt of documents, papers provided by the citizens. level. Document delivery is available according to the number 02-TCD issued with this message;

c) Ask citizens to write to a text or to a citizen's receper to record citizens ' content, a citizen to sign a confirmation or point in that text;

d) refuse to populate the citizens in the following circumstances:

-The case has been solved correctly, the law, which is controlled by the state authority, scrutinated, written in writing but continued to complain, denouncing;

-The complaint is not subject to the jurisdiction of the Minister, the Chairperson, and the Chief Minister, the unit of the Committee after the instructions, the interpretation, the prescribed answer;

-People who are in a state of intoxication due to their stimulants, people with mental illness or other illnesses that lose their cognitive abilities, control their behavior;

-A man with a violation of the human rights, the conduct of the citizens.

-Other cases according to the rule of law;

The refusal to take over the citizens in accordance with the 01-01-TCD issued with this message;

The case of civil rights to complain, denouncing, petition, reflection, intimidation, intimidation, loss of security, order in the area of the citizens, the citizens of the public reported the Chief Inspector, Chief of the Office, the Chief Minister, the unit, the law. reported to protect the agency in order to protect the security of the public order and to recommend the prescribed treatment.

What? 7. The regime, policy toward civil recepers

Citizens of the citizens, handling the complaint, denouncing, petit, reflect the regimes, policies under the current regulations.

What? 8. Processing of the complaint, denouncing, petit, reflection at the civic reception site

1. The case of complaint, denouncing, petit, which reflects not under the jurisdiction of the case, the person who continues to direct the citizen directly instructs the citizen or the proposal of the Chief Minister, the application unit to the Committee for the Inspector of the Committee to handle the regulations. The trial of the complaint filed under the Form 05-TCD, the application of the 08-TCD, and the petition, mirrorated the 10-XLE issued by this message.

2. The case of complaint, denounce, petition, reflection of the jurisdiction of the case, the unit itself is the subject of the title of the Chief Minister, the regulatory rationing unit. To export the implementation of the 03-TCD sample issued by this message.

3. Based on the complex nature of the incident, the authority and accountability of the case, the unit itself, the public receper to vote with the citizens, enlist the full content and related issues on the number of public recepts to follow. List of 04-TCD issued by this message.

4. The case of citizens with the most significant reason is meeting with the Minister, the President, the Chief Minister, the unit, the citizens of the citizens to record the offer and report the Prime Minister directly; the date of the appointment, the next date, prepare the relevant profile; the announcement. for the Office of the Committee, the unit involved in accordance with the prescribed citizenship.

What? 9. Civil Reception

1. The citizen relay must be fully documented according to the number 6-TCD issued by this message.

2. Manage and follow the citizen notebook:

a) Inspector of the Board of Management and the Committee of the Committee of the Committee;

b) The Prime Minister, the subordinate of the Committee, is tasked with taking over the citizens of the public, taking over the citizens, watching over, watching, updating the full information in terms of this.

Chapter III

RECEPTION, CLASSIFICATION, PROCESSING AND SETTLEMENT. THE COMPLAINT, DENOUNCING, PETIT, REFLECTS

Item 1

RECEPTION, SINGLE CLASSIFICATION

What? 10. Continue

1. The application is received from the following sources: The application to the minister, the Chairperson, the Chief Minister, the unit; through the department of the Office of the Agency, the Section, the unit; through the mailbox, the destination of citizens; through the agency, the other organization moves to the rule of law.

2. The reception from the specified sources at paragraph 1 is to be numbered on the order or enter the database system on the computer of the case, the unit for management, tracking.

What? 11. Single Classification

1. Subcategories by single content include:

a) complaint;

b) The charge application;

c) The petition, reflection;

d) There are many different content.

2. The single classification is eligible for processing, not eligible for processing:

a) Enough processing conditions must meet the following requirements:

-The application of the writing is Vietnamese, which records the date, month, year of writing; they, the name, address, signature or point of the complaint, denounce, petition, reflection;

-The complaint states the name, address of the agency, the organization, the individual accused of the complaint, the content and the request of the complaint;

-The prosecution records the content denouncing, the agency, the organization, the alleged individual, the accused behavior;

-Petition petition, reflection of the petition content, reflection;

-The application has not been taken, the organization receives, processed under the rule of law, or has been processed but the accuser, the whistled, petit, reflects the right of the complaint, the following statement of the law;

b) The application is not eligible for:

-The application does not respond to a given point, paragraph 2 of this.

-The application is sent to many agencies, organizations, individuals in which to be addressed to the right agency, organization or persons with authority to resolve;

-The single was guided once about the same content and no new conditions.

3. Single classification by jurisdiction:

a)

b) The application is not resolved;

4. The single classification according to the number of complaints, the whistled, the petit, reflected:

a single name, and the name, and the signature of a man;

b) The one with them, the name, the signatures of many.

5. Classification by paper, document accompanying:

a) The application is attached to the paper, the original document;

b) The application is not attached to the paper, the original document.

6. Classification under the organ resolution of the agency, organization:

a) The application of the jurisdiction of the National Committee;

b) The resolution of the voting authority of the elected body;

c) The resolution of the resolution of the State Administrative organs;

d) The application of the jurisdiction of the organs of proceedings, the execution of the court;

It is a civil rights organization, political-social organization, social political organization, social organization, social organization, social organization; religious organization;

e) A resolution of the resolution of the public career unit;

g) The jurisdiction of the resolution of the state enterprise.

Item 2

HANDLING, ADDRESSING THE COMPLAINT

What? 12. The Court of Appeals complaint.

1. The complaint filed by the authority to resolve and qualify for a prescribed insemination at point a, paragraph 2 and point a 6 Article 11 This April, not part of the specified case at paragraph 2, the case of the application of the Chief Minister, the Passive Unit. solved and informed the complaint. The proposed implementation of the number 11-XLE issued with this message.

2. The complaint filed under the jurisdiction but not eligible for a prescribed pastime at Article 11 of the Complaint Law, the person who handles the charge of the head of the charge, the unit informing the person who claims to know the reason the application is not being processed. Report by Form 12-XLE issued with this message.

3. A complaint filed under the jurisdiction of the Case, which is subordinate to the Committee, but is too limited to resolve under the provisions of the complaint law, which has not been resolved, then the person who handles the charge of the head of the case, the unit reports the Secretary, the Director of the review, decision.

What? 13. The complaint is not under jurisdiction

1. The complaint does not fall under the jurisdiction of the Committee, the person who handles the charge of the head of the charge, the unit instructs the complaint or the application to the agency, the organization, the unit with the authority to resolve. The instruction performed only once according to the 13-XLE pattern, the implementation of the 10-XLE pattern issued by this message.

2. The complaint filed by the Congress delegate, the People ' s Council delegate, the National Front Committee of Vietnam and members of the Front, press agencies or agencies, other organizations under the rule of law move to but not under jurisdiction, responsibility for the government. The resolution is then the person who handles the title of the head of the case, the unit to return the order with the documents, documents (if any) and specify the reason for the application to the agency, the organization, the individual transfer. The return to the single-digit 14-XLE issued with this message.

What? 14. The complaint has them names, signatures of many

The complaint has them names, the signatures of many people in the jurisdiction who handle the application of the head of the office, the rationing unit for the settlement. The proposed implementation of the number 11-XLE issued with this message.

The complaint has them names, the signatures of many but not under the jurisdiction of the Committee, who handles the application of the head of the charge, the unit of transfers to the agency, the unit with the authority to resolve or return the order and guidance to a dealer. The same complaint has their name, the address clearly sends the application to the agency, the organization, the authority to resolve. The single-order conversion follows a 10-XE pattern, which returns the single and direction according to the 13-XLE pattern issued with this message.

What? 15. The complaint is accompanied by paper, original document

The case of a complaint is accompanied by a document, the right root document prescribed by the law, but is not allowed to resolve the case, the unit received the order to return it to the person who claims the document, the original document; if the complaint is made to solve it. The decision to return the document, the original document was done immediately after the decision to resolve the complaint.

What? 16. The complaint filed against the decision to resolve the complaint had legal effect but there were signs of violation of law.

The complaint to the decision to resolve the complaint has taken effect on the law, but in the process of addressing the complaint there is a sign of violation of the law that affects the right, the legitimate interests of the complaint, the agency, the organization, the other individual or possible. the new situation changes the content of the complaint under the regulation at Article 20 of the Decree 75 /2012/NĐ-CP October 3, 2012 The government rules out certain articles of the Law of ComplAppeals, then the person who handles the application must report the Prime Minister, the unit, who has the authority to review, decide, or resolve the incident.

What? 17. The complaint against administrative decision has the ability to cause hard remediation.

When it is said that the execution of the government's decision to be executed will be difficult to overcome, the simple execs must promptly report the Prime Minister, the Minister's unit, the President's review, the decision to suspend or petition the agency, You have the authority to suspend your execution. When you see the reason for the suspension, you must abort the suspension.

What? 18. Responsibility, authority to resolve the complaint

1. The Minister ' s Responsibility and Authority,

a) Responsibility:

-Addressing the trial of the authority under the order, the procedure of the Complisal Law and the execs of the execs;

-Content base, charge of the complaint of the Puritra or the Chief of the Service, the unit to conduct inspection, verification, conclusion, and recommendations of the Minister, consideration, decision;

-Review of the alleged jurisdiction resolved when there was a petition or request by the Government Inspector General;

b) jurisdiction:

-Addressing the first complaint against the administrative decision, his administrative conduct, of the civil administration directly administered by himself;

-Resolving the complaint that the Chief Minister, the National Committee of the National Committee settled for the first time but also a complaint or complaint was first expired but has not been resolved;

-Resolving the second complaint with the state governing jurisdiction of the National Committee that the Chairman of the Provincial People's Committee settled for the first time but also a complaint or complaint was first expired but has not been resolved;

-Resolving the dispute over the jurisdiction of the complaint between the cases, the unit of the National Committee.

2. The responsibility and authority of the Chief Inspector of the Committee

a) Responsibility:

-Help the Minister, the Chair of the implementation of the state administration on the settlement of the complaint within the management scope of the Committee;

-General of the complaint, resolve the complaint under the jurisdiction of the Minister, the Chairperson and the implementation of the report regime under the provisions of the Government Inspector;

-Watch, check, the governor's resolution of the complaint is under the jurisdiction of the Prime Minister, the Committee's subordinate. In the case of necessity, the Minister's petition, the President's handling of the Chief Minister, the unit, the individual is in charge of responsibility or deliberately delaying the settlement;

b) jurisdiction:

-Help the Minister, the President of the Test, verify, conclude, petition the resolution of the complaint under the authority of the Minister, the Chairperson when delivered;

-Verification, concluded, the resolution of the resolution of the civil rights discipline complaint, the officer under the jurisdiction of the Minister, the Chairperson when delivered;

-Check, check out the responsibility of the Minister's complaint, the unit of the Committee on the direction of the Minister, the Chairman. When there is a sign of a breach of the law on the complaint, the treatment is handled by the authority or the petition with the Minister, the Chief Executive; the petition of the measures necessary to end the breach, consider the responsibility, the treatment of the organization, the individual violation.

3. The responsibility and jurisdiction of the Prime Minister, the unit

a) Responsibility:

-The assignment to the public, the officer of the test, the verification, the Chief Minister's petition, the settlement unit for the complaint of administrative decision-making, his administrative conduct, of the civil administration directly administered by himself;

-Examine, verification, ministerial petition, authoritship handling the authority over the complaint filed by the Congressional delegate, the Assembly, the People, the Vietnam Front Committee, members of the Vietnam Front, the press agency moved to the press. according to the provisions of the Law of Comple;

b) jurisdiction:

Addressing the complaint to the administrative decision, his administrative conduct, of the public, the officer was directly administered by himself.

What? 19. The procedure of resolving the complaint

1. Presentation, duration of complaint resolution

a) Presentation:

-When a complaint is received from the following sources at paragraph 1 Article 10 This is the recipient of the application, the single classification, the proposal with the Chief Minister, the prescribed order unit;

-If the jurisdiction is resolved, the person who handles the application of the head of the case, the unit of processing units, and informs the person of the complaint. Upon the decision to resolve the complaint, the settlement must meet, dialogue with the complaint, who is lodged with the complaint; requires the complaint to provide evidence concerning the complaint; conduct examination, verify, conclusion of the complaint, the decision to resolve the complaint;

-If the non-jurisdiction is resolved, then instructs the complaint or transfer to the agency, the organization, who has the authority to review the settlement and send a message to the person who claims to know;

b) The timeout:

-For a 10-day period, since the date of receiving a complaint filed by the jurisdiction without belonging to one of the untreated cases under the regulation at Article 11 of the complaint law the person addressing the complaint must be resolved to resolve; the notice. in writing for the complaint, the agency, the individual organization to the transfer to know, the case does not resolve the resolve to specify the reason;

-The deadline of the initial complaint is no more than 30 days, the complex incident is no more than 45 days from the date of its own. In the deep, distant region, the deadline for the first time to resolve the complaint is no more than 45 days, the complication is no more than 60 days from the day of its fertilization;

-The deadline for the second time of the complaint is no more than 45 days, the complex incident is no more than 60 days from the date of its own. In the deep zone, the long-term problem is difficult to resolve the second complaint without more than 60 days, the complication of no more than 70 days from the date of its fertilization.

2. The profile component consists of:

a) The complaint pursues to the provisions at Article 11 of this Notice or the complaint of the complaint, the commission of the complaint (if any);

b) Document, artifacts, table text, response text, report, document of the complaint, person with complaint (if any);

c) The inspection, verification, conclusion, statement, results of the organization, the organization of the dialogue, reconciliation; decision to resolve the complaint; document documents, other artifacts related to the complaint content, are collected during the process of rationing, conclusion, solution. charge of the incident (if any);

d) The number of 1 cases, which is numbered by the document order.

Section 3

PROCESSING THE CHARGES

What? 20. The jurisdiction of the authority to address

The bill is under the jurisdiction of the settlement and is eligible for a prescribed insemination at point a, paragraph 2, point a, paragraph 6 Article 11 This information without one of the stipulated cases at paragraph 2 Article 20 The denouncing the application of the Prime Minister. The unit, the unit of decision-making. The application of single-order receptors is available according to the number 11-XLE issued with this message.

What? 21. The report does not belong to the jurisdiction.

The non-jurisdiction's non-jurisdiction is the application of the application with the Prime Minister, the application unit, and the evidence, the accompanying document (if any) to the agency, the unit, who has the authority to be resolved under the rule of law. The transfer of the charge is done according to the Number 10-XLE issued by this message.

What? 22. The party accused

A member of the party committee of the National Committee of the National Committee of the National Committee of the National Committee of the National Committee of the National Committee of the National Committee of the Central Committee of the Central Committee of the Committee of the Central Committee of the Central Committee.

What? 23. The government charges violations of the damages, or threatens to inflict serious damage to state interests, agencies, organizations, rights and the legal interests of the citizens of the United States.

The prosecution charges violations of the law that damages or threatens to inflict serious damage to state benefits, agencies, organizations and health, networking, property, honor of citizens who handle the report, the proposal of the Chief Minister, the unit, who has the status of the government. the authority to process and apply deterred by law or inform the agency, the organization, the competent unit in time to prevent, process by the rule of law.

What? 24. Responsibility, jurisdiction resolution

1. The prosecution of the violation of the law in the execution of the duties, the public office, the officer of the case, the unit, the Prime Minister, the unit responsible for the settlement.

2. The prosecution of the violation of the law in the execution of the mission, the head of the head, the deputy head of the case, the unit, the Minister, the responsibility to resolve.

3. The Chief Inspector of the Committee has the responsibility to verify the contents of the report, the conclusion of the verification, the ministerial petition, the task of handling the treatment of the cases when the Minister, the Chief Minister, consists of:

-The report that the Prime Minister, the unit of the Committee, settled but in the process of solving the breach of the law.

-The prosecution's violation of the Prime Minister's laws, the unit of the Committee.

4. The prosecution of the prosecution must keep a secret of their name, address, charge of the whistled whistled by the law, unless the whiston agrees to go public. When necessary or when a whistled is required, the person who handles the application of the Chief of the Service, the unit applies the necessary measures or the organ petition, the unit, the competent authority to protect the whistled, the accuser's relatives. The request for protection of the whistled by the 07-TCD issued with this message was issued.

What? 25. Procedulate resolution

1. The sequence, the denounce resolution deadline

a) Presentation:

-When receiving a complaint from the following sources at paragraph 1 Article 10 This is the recipient of the application, the single classification, the proposal with the Chief Minister, the prescribed unit of processing;

-If the jurisdiction is resolved, the person who handles the title of the head of the case, the rationing unit is resolved. The whistled whistled test, verification, conclusion, and decision to resolve the report, the decision to deal with the violi;

-If the non-jurisdiction is resolved, the person who handles the title of the Chief Minister, the unit transfer unit to the agency, who has the authority to settle in accordance with the rules;

b) The timeout:

-In the 10-day period, since the date of receiving the charge, the authority to resolve the prosecution must check, verify the name, address of the whistled, and decide whether or not to resolve the report, and the written notice to the public. The whistled whistled officer (if required); the case of verification of verification at multiple locations can extend the length of time but not more than 15 days;

-The deadline for denouncing no more than 60 days, the complex incident is no more than 90 days since the day of pastime, settlement. The necessary case, the person with the authority to resolve the charge may renew the settlement once but not more than 30 days, the complex case is no more than 60 days;

-If the prosecution is not in the jurisdiction of the settlement, during the 5-day period of work, since the date received the prosecution, the recipient must propose the Prime Minister, the unit of transfer to the agency, the organization, the individual with the authority to resolve and inform. text to the whistled (if required). The case of the person who came to the charge directly, the recipient of the whistled whistled whistled whistled with the agency, the organization, the individual with the authority to solve.

2. The profile component consists of:

a) The application in accordance with the regulations at Article 11 of this Notice or the report content record;

b) The decision to resolve the solution of the report; verification, identification, information, documentation, documents, evidence collected during the settlement process; the report text of the accused; report results verification of the report content in the case of a person. The resolution of the charges for others conduct verification; the conclusion of the denothesis; the decision to process, the document of the resolution of the treatment (if any); the other documents are relevant;

c) The number of 1 cases, which is numbered by the document order.

Section 4

PROCESSING OTHER TYPES

What? 26. The petition, mirrorless

1. The petition, which reflects on the jurisdiction of the resolution of the Case, is the unit who handles the title of the Chief of the Service, the regulatory rationing unit according to the regulation. The proposal follows the number 11-XLE issued with this message.

2. The petition, which reflects not under the jurisdiction of the settlement of the Case, is the unit who handles the title of the Chief of the Service, the manual or the invoice unit accompanying the document (if any) to the agency, the organization, who has the authority to resolve. The guide is based on the 13-XLE Model, which is a 10-XLE version that is issued with this message.

What? 27. The single has many different content

For the application of many different content, the unit, the organization, the person who handles the application of the application to the application, the unit, the authority to solve. The instruction is carried out according to the number 15 -XLE issued by this message.

What? 28. The application is not under the jurisdiction of the Committee.

1. The application of the jurisdiction of the body to conduct proceedings, the execution of the execs, the person who handles the task of the Chief Minister, the unit of instruction or the application to the agency, the unit, who has the authority to handle the prescribed laws of law, execution and execution. other rules. A resolution of the jurisdiction of state agencies management of the industry, the field of which guides citizens or transfers to the agency, the unit, who has the authority to resolve by regulation. The guide is based on the 13-XLE Model, which is a 10-XLE version that is issued with this message.

2. The resolution of the resolution of the political organization, social political organization, social political organization-profession, social organization, social organization-profession, religious organization, direct guidance of the person to the institution with authority. consider the resolution as defined by the laws of law and the Stator, the Statate of that organization.

Chapter IV

CITIZEN MARKETING MANAGER, RESOLUTION COMPLAINT, DENOUNCE, PETITION,

REFLECTION AND THE REPORT MODE

What? 29.

1. Staff with the Minister, the Chairperson of the Executive Committee of the law, the directing text, the organization that performs public reception and the resolution of the complaint, denouncing, the petition, reflects the scope of the state administration of the Committee.

2. Manage its citizens, resolve the complaint, denounce, the petition, the reflection of the Commission as prescribed.

3. Check out, check out the responsibility of the Chief Minister, the unit directly on the Committee on Public Marketing Work and the settlement of the complaint, denouncing, petit, reflection.

4. Training organization, guide, fostering a business on citizen reception and resolution of the complaint, denouncing the public, the officer is tasked with carrying out the citizens of the committee.

5. General, assessment, withdrawal of the citizen ' s public reception, the resolution of the complaint, denouncing; aggregation of the situation, the results of the public reception, the resolution of the complaint, denouncing, the petition, the reflection of his unit and the cases, the unit directly to the Committee. report to the Secretary, Chairman, Inspector of Government, regulatory agencies.

6.

a) Save for the following singles:

-The application is not eligible for processing by regulation at point b, paragraph 2, Article 11 of this Information;

-The complaint has expired, the statute of limitations under the rule of law;

-The complaint had the decision to address the validity of the law; the conclusion of the report and the decision to process the prosecution had the effect of law without content, the new situation could alter the resolved content;

-The broken-down, unreadable readout, the menu contents are unclear;

b) The duration of the retention of single-order types at a point of 6 this is 1 years, the consumption of the application must be done by law.

What? 30. Charge of the Cases, Units

The head of the case, the management unit, the tracking, the data traffic on the computer's public reception and the resolution of the complaint, denouncing, the petition, reflection in the case, the prescribed unit.

What? 31. Information Mode, Report

1. The provision, investigation of information, archives made in accordance with the provisions of the law on the archives, the French secret protection order and the Secret Protection of the Committee.

2. The chief of the case, the Committee directly responsible for the monthly, precious, six-month, year and war on the situation, the outcome of the citizens, the resolution of the complaint, the denounce, the petition, the petition, reflection and sending reports of the National Committee through the Committee. To sum up.

The report was done by the 16-TCD and the 17-XLE model issued with this message;

Reporting time: The monthly 15 monthly, the last month, June and December of the year of the report.

Chapter V.

EXECUTION CLAUSE

What? 32.

1. Chief Inspector of the Committee is responsible for presiding, in coordination with the Chief of Staff of the Committee and the Chief Minister, the unit of the Executive Committee of the deployment, examining the implementation of this Information.

2. The Prime Minister, the unit of the Committee, the agencies, the organization, the individual involved in charge of this private practice.

What? 33.

This information has been enforced since 7 September 2015, replacing the Smart One. 02 /2011/TT-UBDT July 15, 2011 of the National Committee of the National Committee of the National Committee of the Democratic Party of the People's Republic of the People's Republic of the People's Republic of the People's Republic of the People's Republic

The implementation process, if it is difficult, entangled or has new problems arise, offer cases, units, organizations, individuals who reflect promptly on the National Committee through the Committee to be instructed or modified, supplemated.