Circular 01/2015/tt-Btm Dated: Citizen Marketing Regulations, Complaints, Accusations In The Scope Of The Governance Of Ethnic Committee

Original Language Title: Thông tư 01/2015/TT-UBDT: Quy định về tiếp công dân, giải quyết khiếu nại, tố cáo thuộc phạm vi quản lý nhà nước của Ủy ban Dân tộc

Subscribe to a Global-Regulation Premium Membership Today!

Key Benefits:

Subscribe Now for only USD$20 per month, or Get a Day Pass for only USD$4.99.
The CIRCULAR further regulations, complaints, accusations in the scope of the Commission's governance the nation _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ pursuant to the law the complaint number 02/2011/QH 13 November 2011;
Pursuant to the law report No. 03/2011/QH13 on February 11, 2011;
Pursuant to the law the population 42/2013/QH13 on November 25, 2013;
Pursuant to Decree No. 75/2012/ND-CP dated 3 October 2012 the Government detailing the implementation of some articles of the law the complaint;
Pursuant to Decree No. 76/2012/ND-CP dated 3 October 2012 the Government detailing the implementation of some articles of the law report;
Pursuant to Decree No. 64/2014/ND-CP dated 26 June 2014 Government detailing the implementation of some articles of the law followed the citizens;
Pursuant to Decree No. 84/2012/ND-CP dated 12 October 2012 of the Government functions, tasks, powers and organizational structure of the Commission;
Pursuant to Decree No. 10/2006/ND-CP dated 17 January 2006 from the Government regulations on the organisation and operation of inspection work;
According to the recommendation of the Chief Inspector of the Commission;
Minister, Chairman of the ethnic Committee issued a circular regulating the next citizens, complaint resolution, denounced in the scope of the governance of National Committee chapter I GENERAL PROVISIONS article 1. Scope this circular further rules on citizens, receiving, sorting, handling and resolving complaints, accusations, proposals, reflected in the range of State management of the ethnic Committee (hereinafter referred to as the Committee); the next task management, citizen complaints, accusations, proposals, reflections and information reporting regime.
Article 2. The object to apply The Service, units, organizations and individuals that are related to the work of citizens, receiving, sorting, handling and resolving complaints, accusations, proposals, reflected in the scope of the Governance Committee.
Article 3. Further guidelines and citizen complaints, report 1. The next principle of citizens the citizens must be conducted at the next place citizens of the Committee; be done objectively, openly, democracy, respect, equality, non-discrimination; simple and convenient procedures.
The next time the citizens on the administrative time work days of the week.
2. Principles for resolving complaints, accusations of receiving, sorting, processing the application must comply with the rule of law, ensure the scientific, objective, accurate, timely.
Application must be send, transfer, guide to agencies, organizations, individuals have the authority and responsibility to solve.
Chapter II PROVISIONS on CITIZENSHIP NEXT article 4. Location, next to citizen component 1. Next place the Commission's citizens: a) in Committee;
b) local Service Office II in Dak Lak Province's Buon Ma Thuot;
c) local Service Office III in can tho city;
d) headquarters office in Ho Chi Minh City.
2. place the inhabitants are arranged in a convenient place, guarantee conditions and equipped with facilities required for citizens to present complaints, accusations, proposals, reflects the easy, convenient. The next room was spacious layout citizens, whose record "the room Next to the citizens", listing rules, the calendar next to the citizens.
3. The next section of the citizens Committee in Hanoi: Ministers, the Chairman of the Commission (hereinafter referred to as the Secretary, the Chairman); civil servants in the Commission inspectors; public servants in the Commission and relevant authorities to join the next mission.
4. The next section of citizens stipulated in points b, c, d paragraph 1 of this article, including the leader of the 1st level service and 1 servant was assigned next to the citizens.
Article 5. The next citizen responsibility 1. The responsibilities of the Minister, Chairman: a) formed the next Division of citizens; regulated the citizenship match the requirements, function, tasks of each Service, the units of the Commission;
b) leadership, direction, organization of the work of the Committee; issued further regulations, rules of citizens; ensure that the material conditions necessary to citizens as specified;
c) directly implement the citizen for at least 7 days in 1, at the headquarters of the Commission; next sudden citizens according to the recommendation of the Chief Inspector of the Commission;
d) directs the Chief Inspector, head of service, the subdivisions Committee (hereafter referred to as heads of service, unit) works closely with agencies, relevant organization taken seriously the task of continuing the regular citizens, irregular;
DD) delegated to the Chief Inspector of the Commission made the Permanent Mission further work of the Commission and the citizens asked the heads of service, units of election participants next citizens when necessary.
2. The responsibilities of the Inspection Commission: a) responsible to the Secretary, the Chairman of the performing State management on the work of the Committee;
b) performs the authorization of the Minister, the owner of the work of citizens;
c) arranged qualified servants next regular citizens in the Commission headquarters;
d) receiving, sorting, guide and answer complaints, accusations, proposals, reflections of the citizens; send a message about the result of processing complaints, accusations, proposals, reflected for the citizens;
DD) urge the Service subsidiaries, the Commission resolved complaints, accusations when the prescribed time limit but has not yet been resolved by the authority. The urge to follow the model number 09-TCD attached herewith;
e) hosted, in cooperation with the relevant units, build the next schedule, preparation of records and documents to the Minister, the Chairman of the next citizen.
3. The responsibility of the Office of the Commission: a) inform the Inspector of the Commission when the citizens to complain, report; move mail to citizen's Committee to handle according to the regulations;
b) in coordination with the Ombudsman Committee calendar layout, location to the Secretary, the Chairman of the next citizen in accordance with the law;
c) in collaboration with the Committee of inspection when the Minister, Chairman of the Standing Committee the right to reply, provided information for the press regarding the content of complaints, accusations, proposals, reflections of the Organization, the individual as prescribed;
d) room layout with private citizens, equipped facilities, vehicles, equipment, necessary utensils and work to ensure security for the citizens of the next place the Commission under the rules.
4. Responsibilities of Heads of service, unit: a) the heads of service, the unit was tasked to be responsible citizens continue to manage the work of citizens within the scope of its powers, duties. In collaboration with the Chief Inspector of the next Commission, handles citizen complaints, accusations, proposals, reflections of the citizens;
b election of public officials, officers) with expertise as required by the Chief Inspector of the Commission to coordinate the next citizen; Join check handling service complaints, accusations, proposals, reflects the proposal of the Commission inspectors or under direction of the Secretary, the Chairman.
5. Local Director II, Director of the local Office Chief Representative III, in Ho Chi Minh City beyond the performed as specified in paragraph 4 of this article, also has the following responsibilities: a) room layout, the next schedule and citizens often prescribed citizens directly;
b) depending on the job requirements, Director, head of representative office directly execute the citizen for at least 7 days in 1 month;
c) directed the departments directly under the serious coordination mission of citizens;
d) perform periodic report mode, sudden leadership Committee and the Commission on the inspection work.
Article 6. The responsibilities and powers of the next citizens 1. Responsibilities: a) the next citizen only to citizens in the next place citizens of the regulatory Committee; When the citizens must secure the opulent costumes, wearing public servants cards or badges under the rules. Have the proper attitude, respect for citizens; not to annoy, harass or obstruct, delay complaints, accusations, proposals, reflections of the citizens. Not to reveal the information, documents, autographs of the report;
b) the initial contact with the citizens to understand the purpose, requirements, aspirations of the citizens, receiving, recording citizens content presented as specified. For people of ethnic minority Vietnamese people does not know next citizens reported the heads of service, the unit offers the translation;
c) approach the citizens have a responsibility to explain to the citizens Executive policy, the laws of the State and the citizen Guide to directly submit to the agency or person with jurisdiction. With regard to the content of complaints, accusations, proposals, reflected in the scope of the governance of the Commission shall submit to the Commission inspectors to handle in accordance with the law;
d) tracking, statistics, General, report on the situation of the population.
2. Powers: a) citizen request stating your name, address, or to produce documents, power of Attorney (if any). In the case of lawyers, legal aid staff involved in the process of resolving the complaint then next person requesting citizenship card attorneys, legal staff assistance card, authorization of the complainant;
b) requires citizens of full presentation, clear the contents of the complaint, report and recommendations; provide the information, documents, evidence relevant to the complaint, report; the sign or point only on receipt of the documents, papers do offer citizens. Delivery document comply with Model number 02-TCD attached herewith;
c) asking citizens to write the text or the next content record citizen citizen citizen, presented to sign or just point to that text;
d) rejected next citizens in the following cases:-the incident was solved right policy, law, State agencies have the authority to examine, scrutinize, announce in writing but continued complaints, accusations;
-Complaints not resolved under the authority of the Minister, and the heads of service, units of the Commission after the instructions, explanations, answers according to the regulations;
-People who are in the situation say due to substance use, mental illness, or people with other diseases do lose the ability to perceive, control his behavior;
-People are violations of the rules and regulations of the inhabitants;

-In other cases prescribed by law;
The denial followed citizens follow model No. 01-TCD attached herewith;
DD) where citizens take advantage of the right to complain, report, recommendations, reflects to insult, slander, intimidation, insecurity, order in the area, the citizens who report citizens sitting Chief Justice, Chief Inspector, head of service, unit, notice to protect the Agency to take measures to protect the security of public order and suggest measures for handling according to the regulations.
Article 7. Mode, the policy for the next next citizen citizen, handling complaints, accusations, proposals, reflects the policy of the regime, under the current rules.
Article 8. Handle complaints, accusations, proposals, reflected in the place the population of 1. Complaints, accusations, proposals, reflected not in jurisdiction of Service, unit, the next direct citizen citizen guide or suggest the heads of service, single transfer unit to the Inspection Committee to handle according to the regulations. The handling of the complaint form 05-TCD, denunciation under model 08-TCD and petition, which reflects the follow Form 10-XLĐ attached to this circular.
2. in case of complaints, accusations, proposals, reflected in the jurisdiction of the Service, the unit, the next proposed citizen who heads the unit, accepting the resolution according to the regulations. For accepting the following Model number 03-TCD attached to this circular.
3. Based on the nature and complexity of the case, the authority and the responsibility to resolve of Service, unit, who founded citizens votes next appointment with citizens, full record content and the issues related to the next number to track citizens. Recorded votes in the form of 4-TCD attached to this circular.
4. where the citizens have good reason suggested to meet the Minister, Chairman, head of service, the unit continues to record citizen content recommendations and reports the heads directly; recorded votes on appointments, the next hour, preparing relevant records; inform the Commission, the relevant unit arranged the citizen according to the rules.
Article 9. The next book the citizen 1. Citizens must be successive record book full of information under model number 06-TCD attached to this circular.
2. To manage and track the window next to the citizens: a) inspection and monitoring Management Committee shared the Commission's citizen sitting;
b) heads of service units, the Committee was tasked with continuing the citizen assigned to the Manager, the next logging, tracking, fully updated information under paragraph 1 of this article.
Chapter III RECEIVING, CLASSIFYING, handling and RESOLVING COMPLAINTS, accusations, PROPOSALS, REFLECT category 1 RECEIVER SINGLE CLASSIFICATION, article 10. Single receiver 1. The single was received from the following sources: application sent to the Minister, Chairman, heads of service units; through the clerical body parts, Service, unit; through the suggestion box, location next to the citizens; through the Agency, other organization moved to under the provisions of the law.
2. receiving Unit from the sources specified in paragraph 1 of this article are numbered on the window or enter into the system database on the computer of the Service Unit, to manage, to monitor.
Article 11. Single classification 1. Classification by application content include: a) the complaint;
b) denunciation;
c) petition;
d) Single has many different content.
2. The classification of single processor, single eligible not eligible handle: a disposed eligible) must meet the following requirements: – single user script is Vietnamese, stating the date, month and year written single; they, the name, address, signature, or the complainant's only point, accusations, proposals, reflected;
-A complaint stating the name, address of the business, organizations, individuals complained, the content and requirements of the complainant;
-Denunciation stating the content of the report, agencies, organizations, individuals reported, the reported behavior;
-Petition, reflecting clearly the content of recommendations;
-Single not yet receiving organization, agency, handled in accordance with the law or already processed but the complainant, the accused, the recommendations reflect the appeal rights, accusations followed the provisions of the law;
b) not eligible include: Single-processor does not meet the prescribed in point a, paragraph 2 of this article;
-Added Menu for many agencies, organizations, individuals in that sent to the correct agency, organization, or person with jurisdiction;
-Menu has been instructed once about the same content and no new details.
3. single classification according to jurisdiction: a) Menu in the jurisdiction;
b) non Single jurisdiction;
4. single classification according to the number of the complainant, the accused, the recommendations reflect: a single, name, surname) signature of person;
b) had their Single, signature, name of several people.
5. Classified papers, attached document: a Single) have attached papers, original documents;
b) without papers, original documents.
6. Classification according to the jurisdiction of the agency or organization: a) in single-jurisdiction of the Commission;
b) Menu in the jurisdiction of the elected bodies;
c) Menu in the jurisdiction of the State administrative bodies;
d) Menu in the jurisdiction of the body conducting the proceedings, enforcement of judgments;
Single) in the jurisdiction of the political organization, social-political organizations, social-political organizations, social organizations, social-professional organizations; religious organizations;
e) Menu in the jurisdiction of public business units;
g) Single in the jurisdiction of the State enterprises.
Category 2 processing, RESOLVING a COMPLAINT article 12. The complaint in the jurisdiction 1. The complaint in the jurisdiction and qualified acceptance as defined in point a, paragraph 2 and point a of Article 6, paragraph 11, of this circular do not belong in the case prescribed in clause 2 of this then the single handle proposed heads of service, unit accepting the resolution and inform the complainant knew. The proposed accepting the following model No. 11-XLĐ attached to this circular.
2. The complaint in the jurisdiction but are not eligible for acceptance in accordance with article 11 of the law on complaints it handled proposed single heads of service, the unit reported to the complainant the reasons invoices are not accepting. The announcement followed the Model number 12-XLĐ attached to this circular.
3. The complaint in the jurisdiction of the Service, subdivisions, but the Committee resolution time limit prescribed by the law on complaints that have not been resolved, then the single handle proposed heads of service, the Unit reports to Minister, the Chairman of the review decision.
Article 13. The complaint is not in jurisdiction 1. The complaint is not in the jurisdiction of the Commission the single handle proposed heads of service, unit guides the complainant or transfer the application to the Agency, organization, unit having jurisdiction. The guide is only made once under model number 13-XLĐ, single switch follow the model number 10-XLĐ attached to this circular.
2. A complaint by deputies, deputies to the people's Council, the Vietnam Fatherland Front Committee and members of the press agencies, or other organizations, under the provisions of the law but is not moved to the jurisdiction, responsible for solving the single handle proposed heads of service return the single unit, attached to the papers, the document (if any) and stating the reasons for the Agency's single returns, the Organization moved to single individuals. The single returned the following model No. 14-XLĐ attached to this circular.
Article 14. The complaint has a name, the signature of many complaints have the name, the signature of many of jurisdiction, then the single handle proposed heads of service, accepting the units to solve. The proposals follow the pattern number 11-XLĐ attached to this circular.
The complaint has a name, the signature of many people but not in the jurisdiction of the Commission the single handle proposed heads of service, single transfer unit to the Agency, the competent units settle or return the forms and instructions for a representative of the same complaints have full name clear address, submit to the Agency, organization, who has jurisdiction. The single made number 10-XLĐ form, return the application and instructions Form number 13-XLĐ attached to this circular.
Article 15. The complaint includes documents, original documents cases of complaint have attached papers, original sources suits under the law but are not accepting to solve the Service, the Unit received must be returned to the complainant papers, original documents; If the complaint is accepting to address then the returned papers, the original document was made immediately after the decision to resolve the complaint.
Article 16. A complaint for complaint resolution decision has legal effect but there are signs the law violation complaint for complaint resolution decision has the effect of law, but in the process of complaint resolution signs violate the law affects the rights , the legitimate interests of the complainant, agencies, organizations, individuals, or have new details do change content service complaints under the provisions of article 20, Decree 74/2012/ND-CP dated 3 October 2012 the Government detailing the implementation of some articles of the law the complaint , the single processor must report the heads of service, units, who have the authority to consider, decide or resolve the incident again.
Article 17. A complaint against the administrative decision with consequences difficult to overcome When there is evidence that the enforcement of administrative decisions were complaints will result in consequences difficult to overcome, then the single handle must promptly report the heads of service, units of the Secretary, the Chairman of the review the decision to temporarily suspend or recommendations, the Agency has the authority to temporarily suspend the enforcement of administrative decisions. When it deems the reason for suspension is no longer then canceled the decision to temporarily suspend it.
Article 18. The responsibility and authority to resolve the complaint 1. The responsibility and authority of the Secretary, the Chairman of a) responsibilities:-resolve complaints jurisdiction according to the law of procedure, process claims and documents guiding the implementation;

-Based content, the nature of the complaint the inspector or the Chief Justice delivered the heads of service, unit testing, to verify the conclusions and recommendations, the Secretary, the Chairman of the review, the decision;
-Review of the jurisdiction of the complaint to the incident was resolved when recommendations or requirements of the Inspector General of Government;
b) jurisdiction:-resolve complaints first for administrative decisions, administrative acts, his servant's direct management;
-Complaints that heads of service, units of the ethnic Committee has resolved the first but also the complaint or complaints for the first time limit has expired but not yet settled;
-Complaint resolution times two with content under the jurisdiction of State management of the ethnic Committee that people's Committee Chairman granted the first resolved but also complaints or complaints for the first time limit has expired but not yet settled;
-Resolve the dispute about the jurisdiction between the complaint Service, subdivisions, ethnic Commission.
2. The responsibilities and authority of the Chief Inspector of the Commission a) responsibilities:-Assist the Minister, Chairman of the performing State management on work to resolve complaints within the scope of the Commission's management;
-General situation of complaints, complaints under the authority of the Secretary, the Chairman and make the reporting regime under the provisions of the Government Inspector;
-Track, test, urging the resolution of complaints under the authority of the head of service, the subdivisions Committee. In case of need, the petition the Minister, Chairman of the handle for the heads of service, unit, individual lack of responsibility or intentionally delay resolving it;
b) jurisdiction:-Help the Secretary, the Chairman of the check, verify, conclusion and recommendations the complaints under the authority of the Minister, when delivered;
-Verify the conclusions, recommendations, the resolution of complaints or discipline public servants, officers under the authority of the Minister, when delivered;
-Check, the inspector responsible for the resolution of complaints by heads of service, units of the Committee under the direction of the Secretary, the Chairman. When detecting signs of violation of legislation on the handling of complaints under the authority or recommendations to the Minister, the Chairman of the handle; propose the necessary measures to put an end to the violation, consider the responsibility for processing, organization, individual violation.
3. Responsibility and authority of the head of service, the unit a) responsibilities:-assigned for public servants, officers examine, verify, petitioning heads of service, unit for the resolution of complaints of administrative decisions, administrative acts, of public servants due to directly manage;
-Verify, verify, petitioning the Secretary, the Chairman of the handle according to the jurisdiction over a complaint by deputies, representatives of the Council, people, Vietnam Fatherland Front Committee, members of the Vietnam Fatherland Front, the press agency moved to under the provisions of the law on complaints;
b) Authority: complaints against administrative decisions, administrative acts of himself, of his servants to direct management.
Article 19. Complaints procedure 1. The order, the time limit for complaint resolution a) sequence:-upon receiving a complaint from the sources as specified in item 1 article 10 of this circular, the person receiving the single, simple classification, proposed to the heads of service, single-processor unit according to regulations;
-If single jurisdiction to resolve the single handle proposed heads of service, unit accepting the resolution and inform the complainant knew. When conduct complaints, who resolved to meet, dialogue with the complainant, who complained of; request the complainant to provide evidence regarding the complaint; proceed to check, verify, complaint resolution conclusion, out decides to resolve the complaint;
-If the menu is not in the jurisdiction, the complainant's Guide or menu to the Agency, organization, who has the authority to review and notify the complainant knew;
b) duration:-within 10 days from the receipt of a complaint under the authority that isn't in one of the cases was not accepting the settlement under the provisions of article 11 of law complaints, complaint resolution is accepting the settlement; notice in writing to the complainant, the Agency held to single individuals know, the case is not accepting the resolution must clearly state the reason;
-The time limit complaints for the first 30 days, not too complicated case 45 days of acceptance. In the remote areas difficult travel time limits complaints for the first 45 days, the incident was not too complex not too 60 days from date of acceptance;
-The time limit for complaint resolution times two not so 45 days, not too complicated cases 60 days from the date of acceptance. In the remote areas difficult travel time limits complaints times two not so 60 days, not too complex incident 70 days from the date of acceptance.
2. the profile components include: a) a complaint under the provisions of article 11 of this circular or record the content of the complaint, authorization of complaints (if any);
b) documents, artifacts, minutes of handing, text answers, explanation, reports of the complainant, who was the complainant (if any);
c) minutes of checking, verification, assessment results, conclusions, report on the Organization of dialogue, mediation; decision on complaint resolution; the text of the document, other artifacts related to the content of the complaint, are collected in the process of accepting the conclusions, solve the case (if any);
d) number of records 01, page numbered in the order document.
Item 3 article 20 DENUNCIATION PROCESSING. Denunciation in the jurisdiction denunciation in jurisdiction and qualified acceptance as defined in point a, paragraph 2, point a, paragraph 6 article 11 this circular which does not belong to one of the circumstances specified in paragraph 2 to article 20 of law handling single people to denounce proposed heads of service Unit, the decision accepting the settlement. The proposed accepting the menu follow the pattern number 11-XLĐ attached to this circular.
Article 21. Denunciation not in jurisdiction denunciation not in jurisdiction, the proposed single handle people with heads of service, unit transfer application and the attached documents, evidence (if any) to the bodies, the unit, the authorized person to be settled according to the provisions of the law. Transforming denunciation made under model number 10-XLĐ attached to this circular.
Article 22. Denunciation of single party members denounced party members in the Party organ of the ethnic Committee of violating the regulations, the Charter Party are made according to the regulations of the Central Executive Committee and the guidelines of the Central Inspection Committee.
Article 23. Denunciation of violations of law causing damage, or threatening to cause serious damage to the interests of State agencies, institutions, rights and legitimate interests of citizens denunciation of violations of law causing damage or threatening to cause serious damage to the interests of the State agencies, organizations, and the health, life, property, honor of the citizens who handle single report, suggested the heads of service, unit, who are competent to handle and apply preventive measures according to the provisions of the law or the notice to the Agency, organization, unit promptly prevent competent processing, in accordance with the law.
Article 24. Responsibility, jurisdiction report 1. To report violations of the law in performing their duties, acts of public officials, officers in the Service, the unit would then head of service, the unit that is responsible for solving.
2. To denounce violations of the law in the performance of duty, the service's head, the Deputy Head of Service, unit, the Secretary, the Chairman has the responsibility to solve.
3. The Chief Inspector of the Commission is responsible for verifying the content of the report, conclusion, content recommendations, Ministers of the measures for the handling of cases when the Minister, Chairman, include:--accusations that the head of service, the units of the Commission were resolved but in the process of resolving signs violate the law;
-To denounce violations of the law of Heads of service, units of the Commission.
4. The single handle accusations must keep secret their name, address, autographs of the report under the provisions of the law, unless the accused agreed publicly. When necessary or when requested by the accused, the person processing the application reports the heads of service, unit applies the necessary measures or recommendations the Agency units, who have the authority to take measures to protect the accused, relatives of the accused. Petition to protect people accused under model number 07-TCD attached to this circular.
Article 25. Procedure for resolving report 1. The order, the time limit for settling accusations a) sequence:-when the denunciation was received from the sources as specified in item 1 article 10 of this circular, the person receiving the single, simple classification, proposed to the heads of service, single-processor unit according to regulations;
-If single jurisdiction to resolve the single handle proposed heads of service, unit accepting the settlement. The resolution denounced conduct checking, verification, conclusion and decided to settle accusations, decided to treat for the violation;
-If the menu is not in the jurisdiction the single handle proposed heads of service, single transfer unit to the Agency, who have jurisdiction under the regulation;
b) duration:-within 10 days from the date of denunciation, then the competent person must check the report resolved, verify the name, address of the report and the decision accepting or not accepting the resolution denouncing, at the same time notify in writing to the accused to know the reason for not accepting (if requested); the verification test cases in multiple locations, you can extend the time but not more than 15 days;
-The time limit for settling accusations not too complicated cases 60 days, not to exceed 90 days after accepting the settlement. Where necessary, the authority to resolve accusations that can be extended to solve once but not more than 30 days, not too complicated case 60 days;

-If the denunciation is not in jurisdiction, within 5 working days from the date of denunciation was received, the reception to the proposal heads of service, single transfer unit to the Agency, organization, individual jurisdiction and notified in writing to the accusations (if requested). Case to accuse directly the reception report guide people to report to report to the Agency, organization or individual has the authority to resolve.
2. the profile components include: a) denunciation under the provisions in article 11 of this circular or content records report;
b) decision accepting the settlement report; report on the verification of the results, expertise, information, documents and evidence collected in the course of settlement; text explanation of the person reported; report the results to verify the content of the report in case the settlement report delivered to another person to conduct verification; the conclusion report content; the decision to treat, text processing measure recommendations (if any); other relevant documents;
c) record numbers 1, page numbered in the order document.
Item 4 HANDLE the OTHER TYPE of Article 26. Petition, reflecting a 1. Petition, reflected in the jurisdiction of the Service, the application processing unit proposed heads of service, unit accepting the resolution according to the regulations. The proposal made under model number 11-XLĐ attached to this circular.
2. Petition, reflected not in the jurisdiction of the Service, the unit handles single proposed heads of service, unit or single transfer instructions attached to the document (if any) to the Agency, organization, who has jurisdiction. Follow instructions model No. 13-XLĐ, single switch according to the Model number 10-XLĐ attached to this circular.
Article 27. Menu has many different content for menu has many different content in the jurisdiction of many agencies, units, held the single handle single sender instructions written separate each content to send to the Agency, organization, unit has jurisdiction. The tutorial is done in the form of 15-XLĐ attached to this circular.
Article 28. Menu is not in the jurisdiction of the Committee 1. Menu in the jurisdiction of the Agency to conduct the proceedings, execution, then the single handle the heads of service, unit guides, or move to single unit, agency, authority to process according to the rules of law in the proceedings, enforcement of judgments and other regulations. Menu in the jurisdiction of the State Agency management disciplines, the field guide citizens or switch to single unit, agency, who have jurisdiction under the regulation. Follow instructions model No. 13-XLĐ, single switch according to the Model number 10-XLĐ attached to this circular.
2. Menu in the jurisdiction of political organization, political organization of society, social-political organizations, social organizations, social-professional organizations, religious organizations would then instruct the sender application directly to the competent organizations to consider settlement as stipulated by laws and regulations , The statutes of that organization.
Chapter IV the MANAGEMENT WORK of CITIZENS, COMPLAINT RESOLUTION, REPORT, RECOMMENDATION, REFLECT and MODE INFORMATION Reports 29. The responsibilities of the Inspector of the Commission 1. Chief of staff to the Secretary, the Chairman issued the legal text, text direction, oversee the organization forward and resolve complaints, accusations, proposals, reflected in the scope of the Governance Committee.
2. the next profile management, citizen complaints, accusations, proposals, reflections of the Committee according to the regulations.
3. test, inspection responsibility of Heads of service, units of Committee work and citizen complaints, accusations, proposals, reflect.
4. Organization of training, instruction, professional training on further work and citizen complaints, accusations for public servants, officers are assigned duties next citizen's Committee.
5. To sum up, reviews, experiences about the work, citizen complaints, accusations; General situation, the result of direct collaboration, citizen complaints, accusations, proposals, reflections of his unit and the Service subsidiaries, the Commission reports to the Minister, Chairman, the Government Inspector, the relevant regulatory bodies.
6. save a single Stacking) Save for the following menu type menu:-not eligible for disposal as specified in point b, paragraph 2, article 11 of this circular;
-The complaint is out of time, the time limits prescribed by the law;
-The complaint has decided to solve the force of law; conclusion the content report and decided to handle the accusations had legal effect without content, new details can make content changes have been resolved;
-Single torn, like delete can't read the word, single content presented is not clear;
b) the time limit for the storage type specified in art. 6 this is 10 years, the single destruction should follow the rule of law.
Article 30. The responsibilities of the Service Unit heads of service, Unit Manager, open the Windows to track, store data on your computer about your work and citizen complaints, accusations, proposals, reflected in his unit, according to the regulations.
Article 31. Information mode, report 1. The provision, reference information, the archives are made pursuant to the law on archives, the Ordinance to protect State secrets and confidential protection category of the Committee.
2. Heads of service, units responsible Committee reports, periodic, six-month, quarter, year and the situation, further results, citizen complaints, accusations, proposals, reflections and send reports on the ethnic Committee through aggregated to Commission inspectors.
The content of reports made under the form of 16-TCD and model No. 17-XLĐ attached to this circular;
Time reported: monthly last month, 15 Days, June and December of the year of the report.
Chapter V PROVISIONS Enacted 32. Responsibility 1. The Chief Inspector of the Commission is responsible, in coordination with the Chief of the Commission and heads of service, units implementing organization Committee, examine the implementation of this circular.
2. Heads of service units, committees, agencies, organizations, individuals responsible for the implementation of this circular.
Article 33. Effective enforcement of this circular effect since September 2015, replaces circular 02/2011/TT-BTM DATED October 15, 2011 of the ethnic Committee of direct regulation and citizen complaints, accusations of ethnic Commission.
The implementation process, if there are difficulties, problems or new issues arise, suggest the Service, units, organizations, personal reflections timely ethnic Committee through the Commission inspector for instructions or additional amendments./.