Royal Decree 1584/2011 of 4 November 2011 establishes the title of Superior Technician in Administration and Finance and its minimum teachings, in accordance with Royal Decree 1147/2011 of 29 July, establishing the general management of vocational training in the education system, which defines in Article 9 the structure of vocational training qualifications and courses of specialisation, on the basis of the National Qualifications Catalogue Professionals, the guidelines set by the European Union and other aspects of social interest.

Organic Law 2/2006, of 3 May, of Education, provides in article 6.4 that the educational administrations will establish the curriculum of the different teachings regulated in the Law, which will form part of the Article 6 (1) of Regulation (EC) No 66/2014 The teaching centres shall develop and complete, where appropriate, the curriculum of the different stages and cycles in use of their autonomy, as set out in Chapter II of Title V of that Law.

The Organic Law of 19 June on Qualifications and Vocational Training sets out in Article 10.2 that the educational administrations, in the field of their competences, will be able to extend the content of the corresponding vocational training qualifications.

Royal Decree 1584/2011 of 4 November, in its sole derogating provision, repeals Royal Decree 1674/1994 of 22 July, establishing the curriculum of the higher education cycle corresponding to the Title of Superior Technician in Administration and Finance, established under the Organic Law 1/1990, of 3 October, of General Ordination of the Educational System.

In accordance with the above and once the Royal Decree 1584/2011 of 4 November has set the professional profile of the title of Superior Technician in Administration and Finance, its minimum teachings and those other aspects of the academic planning which constitutes the basic aspects of the curriculum that ensure a common formation and guarantee the validity of the titles in all the national territory, it is now necessary to determine, in the field of management of the Ministry of Education, Culture and Sport, the extension and contextualization of the contents of the modules professionals included in the title of Superior Technician in Administration and Finance, respecting the professional profile of the same.

The needs of an integrated labour market in the European Union require that vocational training courses pay particular attention to the languages of the Member States, incorporating them into their training offer. In this sense, this training cycle incorporates in the curriculum training in the English language, in response to the provisions of Royal Decree 1147/2011, of July 29, which establishes the general management of vocational training.

addition, the curriculum of this training cycle is established from the respect of the pedagogical, organizational and management autonomy of the centers that provide professional training, promoting these the work in the team of the teachers and the development of training, research and innovation plans in their teaching field and actions to promote the continuous improvement of training processes.

On the other hand, vocational training centres will develop the curriculum established in this order, taking into account the characteristics of pupils, with particular attention to the needs of people with disability.

Finally, it should be specified that the curriculum of this formative cycle integrates the scientific, technological and organizational aspects of the teachings established to achieve that the students acquire an overall view of the processes own production of the professional profile of the senior manager in administration and finance.

In the process of drafting this order, the State School Board has issued a report.

For all of the above, in its virtue, I have:

CHAPTER I

General provisions

Article 1. Object.

This order aims to determine the curriculum of the higher grade training cycle corresponding to the title of Senior Technician in Administration and Finanzasestablished in Royal Decree 1584/2011 of 4 November.

Article 2. Scope.

The curriculum established in this order will be applied in the territorial area of management of the Ministry of Education, Culture and Sport.

CHAPTER II

Curriculum

Article 3. Curriculum.

1. The curriculum for the vocational training of the educational system corresponding to the title of Superior Technician in Administration and Finance established in Royal Decree 1584/2011, of 4 November, is determined in the terms fixed in this order.

2. The professional profile of the curriculum, which is expressed by the general competence, the professional, personal and social skills and the qualifications and the competence units of the National Catalogue of Professional Qualifications, is the included in the title of Senior Technician in Administration and Finance referred to in the previous point.

3. The general objectives of the training cycle curriculum, the objectives of the professional modules expressed in terms of learning outcomes and their assessment criteria are those included in the title of Senior Technician in Administration and Finance referred to in point 1 of this article.

4. The contents of the professional modules that make up this curriculum, adapted to the socio-economic reality as well as to the perspectives of economic and social development of the environment, are those set out in Annex I of this order.

Article 4. Duration and sequencing of professional modules.

1. The total duration of the lessons for this training cycle, including the vocational training module in the workplace, is 2,000 hours.

2. The professional modules of this training cycle, when offered under face-to-face arrangements, will be organised in two academic courses and will be in line with the weekly hourly sequencing and distribution set out in Annex II of this order.

3. The first academic year will be fully developed in the educational center. In order to be able to take the second course, it will be necessary to have completed the professional modules which, as a whole, represent at least eighty percent of the hours of the first course and, in any case, all the professional modules included in the same one, identified as such in Annex II.

4. The right of registration of those who have passed any professional module in another Autonomous Community shall be guaranteed in the terms laid down in Article 48.3 of Royal Decree 1147/2011 of 29 July 2011 establishing the general vocational training of the educational system.

5. In general, during the third quarter of the second year, and once the positive evaluation has been achieved in all the professional modules carried out in the educational centre, the vocational training module will be developed in job.

6. Exceptionally, and in order to facilitate the adaptation of the number of persons registered to the availability of training positions in enterprises, approximately half of the second-year students will be able to develop this vocational training module. Training in workplaces during the second trimester of the second year, provided they have positively overcome all the professional modules of the first academic year.

7. Without prejudice to the foregoing and as a result of the temporality of certain economic activities which may prevent the development of the vocational training module in the workplace from being in conformity with the above assumptions, the latter may be organise in other periods coinciding with the development of the economic activity of the professional profile of the title.

8. In any case, the evaluation of the vocational training module in the workplace will be conditional on the positive evaluation of the rest of the professional modules of the training cycle.

Article 5. Project Professional Module.

1. The project professional module has an interdisciplinary character and incorporates the technological and organizational variables related to the essential aspects of the professional competence of the title of Superior Technician in Administration and Finance.

2. In general, this module will be taught by the teachers who are tutoring training in job centers.

3. The project professional module will be developed during the last period of the training cycle, combining individual and collective tutoring, so that at least 50% of the total duration will be carried out in an in-person manner and completed with remote tutoring in which information and communication technologies will be used.

4. In any case and prior to the start of the vocational training module in the workplace, the teaching and learning activities to facilitate the development of the project professional module should be anticipated by the responsible teacher.

5. The evaluation of this professional module will be conditional on the positive evaluation of the rest of the professional modules of the training cycle, including the training in job centers.

Article 6. Bilingual teaching.

1. The curriculum of this training cycle incorporates the English language in an integrated way, at least in two professional modules, from among those that make up the whole of the training cycle. These modules will be taught by teachers with teaching assignment in them and, in addition, they will have the language enablement corresponding to level B2 of the Common European Framework of Reference for Languages.

2. In order to ensure that bilingual education is delivered in the two academic courses of the training cycle on an ongoing basis, professional modules of both courses will be chosen.

3. The modules which may be imparted in the English language are those listed in Annex III.

4. As a result of the greater complexity of the transmission and reception of teaching in a language other than the mother tongue, professional modules taught in the English language will increase their time load in three hours a week. for the set of modules that are delivered in the first year and two hours for which they are developed during the second course. In addition, the teachers who provide these professional modules will be assigned, in their individual hours, at least three hours a week for their preparation. These hours will have the same character as the reading hours.

5. Exceptionally and on a transitional basis up to the year 2020, when teachers with teacher allocation do not have the level of English required in these professional modules, they will share a total of three hours per week for all the teachers. modules to be delivered in the first year and two hours for those who develop during the second course with a teacher or a teacher of the English specialty. In this case, the programming of these modules will include at least one unit of work or didactics which will be developed exclusively in the English language and the other teaching units will incorporate teaching activities exclusively in English at that time allocated.

6. Exceptionally, in the case of students or students with disabilities who may be able to present difficulties in their oral expression (cerebral palsy, deafness, etc.), measures of relaxation and/or alternatives will be established. in the requirement for the provision of modules in the English language, so as to enable all the teaching of professional modules in their mother tongue to be cured.

Article 7. Spaces and equipment.

The spaces and facilities to be assembled by the vocational training centres, in order to enable the development of teaching activities, are those set out in Annex IV of this order and must comply with the Article 11 of Royal Decree 1584/2011 of 4 November 2011, as well as the rules on equal opportunities, design for all and universal accessibility, prevention of occupational risks and safety and health at the workplace.

Article 8. Qualifications and accreditation of teacher requirements.

1. The specialties of teachers with teaching assignment in the professional modules which constitute the teachings established for the title referred to in Article 1 of this order, as well as the equivalent qualifications for the purposes of teaching, are the entries respectively in Annexes III A and III B of Royal Decree 1584/2011 of 4 November 2011 establishing the title of Senior Technical Administration and Finance.

2. In order to ensure compliance with Article 12.3 of Royal Decree 1584/2011 of 4 November, establishing the title of Superior Technician in Administration and Finance, for the delivery of the professional modules conform, it must be established that all the requirements laid down in the aforementioned article are met, providing the following documentation:

(a) Photocopy of the official academic title required, in accordance with the qualifications included in Annex III C of Royal Decree 1584/2011, of 4 November, cited. Where the degree presented is linked to the professional module which is to be provided, it shall be deemed to include in itself the objectives of that module. Otherwise, in addition to the titration, the documents referred to in subparagraph (b) or (c) shall be provided.

(b) In the event that it is necessary to justify that the teachings leading to the titration provided encompass the objectives of the professional modules that are intended to be taught:

Personal academic certification of studies performed, original or photocopied, issued by an official center, in which the teachings are recorded detailing the subjects.

Programs of the studies provided and submitted by the person concerned, original or photocopy of the studies, sealed by the corresponding official or authorized official or official University or Center.

(c) Where it is desired to justify by means of the work experience which, at least for three years, has developed its activity in the sector related to the professional family, its duration shall be credited by the document appropriate supporting officer, which will be added to:

Certification of the employer or employer in which the activity developed by the person concerned is specifically recorded. This activity must be implicitly related to the learning outcomes of the professional module that is intended to be delivered.

For those who are self-employed, a statement of the person concerned with the most representative activities related to learning outcomes.

CHAPTER III

Curriculum adaptations

Article 9. Adaptation to the socio-productive environment.

1. The curriculum of the training cycle regulated in this order is established taking into account the socio-economic reality and the geographical, socio-productive and labour characteristics of the environment for the implementation of the title.

2. Vocational training centres shall have the necessary educational, organisational and economic management autonomy for the development of the teaching and their adaptation to the specific characteristics of the socio-economic, cultural and professional.

3. The centres authorised to provide this training cycle will concretize and develop the organizational and curricular measures that are most appropriate to the characteristics of their students and their productive environment, in a flexible way and in the use of their Pedagogical autonomy, in the general framework of the educational project, in the terms established by the Organic Law 2/2006, of Education.

4. The curriculum of the training cycle regulated in this order will be developed in the didactic programs or curricular development, strengthening or creating the culture of prevention of occupational risks in the spaces where the different modules are delivered professionals, as well as promoting a culture of environmental respect, excellence in work, compliance with quality standards, creativity, innovation, gender equality and respect for equal opportunities, design for all and universal accessibility, especially in relation to people with disability.

Article 10. Adaptation to the educational environment.

1. The vocational training centres managed by the Ministry of Education, Culture and Sport will develop the curriculum established in this order, taking into account the characteristics of pupils and the environment, particularly in the light of persons with disabilities, in conditions of accessibility and with the necessary support resources to ensure that this student can cure these teachings under the same conditions as the rest.

2. Also, the lessons of this cycle will be taught with a flexible and open methodology, based on self-learning and adapted to the conditions, abilities and personal needs of the students, in order to allow the reconciliation of the learning with other activities and responsibilities.

CHAPTER IV

Other offerings and mode of these teachings

Article 11. Distance offering.

1. Professional modules offered at a distance, when required by their characteristics, will ensure that students achieve all the objectives expressed in learning outcomes, through face-to-face activities.

2. The Provincial Directorates and the Board of Education shall take the necessary measures and shall give the precise instructions to the centres which are authorized to provide this training cycle under pressure for implementation and operation of the offer from the same distance.

3. Centres authorised to teach vocational training at a distance shall have appropriate curriculum materials which shall be adapted to the provisions of the fourth additional provision of the Organic Law No 2/2006 of 3 May 2006. Education.

Article 12. Combined offering.

In order to respond to personal needs and interests and to provide the possibility to reconcile training with work activity, with other activities or situations, the offer of these teachings for people adults and young people in special circumstances may be combined between face-to-face and distance learning systems at the same time, provided that the same modules are not cured in both modes at the same time.

Article 13. Offer for adults.

1. The professional modules of this training cycle associated with the competence of the National Catalogue of Professional Qualifications may be the subject of a modular offer for adults.

2. This training will be developed with an open and flexible methodology, adapted to the conditions, capabilities and personal needs that enable them to reconcile learning with other activities and responsibilities, in compliance with the Chapter I of Title IV of Royal Decree 1147/2011 of 29 July 2011 establishing the general organisation of vocational training in the education system. In addition, such training shall be capitalizable in order to obtain a professional training certificate, in order to obtain evidence of the established access requirements.

3. In order to reconcile learning with other activities and responsibilities, the Provincial Directorates and the Board of Education may establish specific measures to comply with the provisions of Article 41 of Royal Decree 1147/2011, July 29, which establishes the general management of the vocational training of the educational system and allows for a face-to-face and distance offer simultaneously.

4. In order to promote training throughout life, the Directorate-General for Vocational Training of the Ministry of Education, Culture and Sport may authorise the Provincial Directorates and the Education Ministry to give the training, in the centres of their competence, of professional modules organised in training units of shorter duration. In this case, each learning result, with its evaluation criteria and its corresponding block of contents, will be the minimum and indivisible unit of partition.

Additional disposition first. Authorization to impart these teachings.

The Provincial Directorates and the Board of Education will deal with the Directorate-General for Vocational Training with the authorization to provide the teaching of this training cycle, in full or in part, in In-person and distance-based arrangements, of the institutions that request it and comply with the requirements required under the current legislation.

Additional provision second. Implementation of these teachings.

1. In the course of 2012-2013, the first course of the training cycle referred to in Article 1 of this order will be implemented and the lessons of the first course covered by the Organic Law 1/1990 of 3 October, of Ordination, will cease to be taught. General of the Educational System, corresponding to the title of Superior Technician in Administration and Finance.

2. In the course of 2013-2014 the second course of the training cycle referred to in Article 1 of this order will be implemented and the second course lessons covered by the Organic Law 1/1990 of 3 October will be stopped General Management of the Educational System, corresponding to the title of Superior Technician in Administration and Finance.

Additional provision third. Linguistic enablement of bilingual teaching faculty.

Teachers who are to be taught in English must be in possession, before the date of commencement of each academic year, of the relevant language qualification, to which the Ministry of Education, Culture and Sport will carry out an enabling procedure before the start of each course.

Additional provision fourth. Training of bilingual teaching staff.

The Provincial Directorates and the Board of Education will schedule courses and training activities in the English language for all teachers of vocational training to be taught in professional modules. which may be taught in the English language, who will have the obligation to assist them until they obtain the required qualification. These measures shall apply until at least the year 2020.

The training to be offered will be three types:

a) Intensive training, through a course, preferably in face-to-face mode, during the month of September.

b) Long-term training throughout the school year, by means of a course that combines in-person and online form, which will be performed outside of the mandatory time in the training center. During the period of completion of the vocational training module in the workplace, this course will be intensified and will be carried out, as far as possible, within the required time of stay in the centre.

(c) Training in English-speaking country, through courses, which will be possible to include cultural visits and conferences, and which will be carried out at the end of the course after the completion of school activities in the training centres.

Single transient arrangement. Replacement of titles related to these teachings.

1. The students who, at the end of the school year 2011-2012, meet the conditions required to attend the second course of the title of Superior Technician in Administration and Finance, covered by the Organic Law 1/1990, of October 3, of Ordination General of the Educational System, and which has not exceeded any of the professional modules of the first course of the aforementioned title, will have two calls in each of the two successive years in order to be able to overcome these professional modules. After that period, in the course of the school year 2014-2015, the convalidations, for the modules surpassed, established in article 15.1 of the Royal Decree 1584/2011, of 4 November, for which the title of Technician is established, will be applied. Superior in Administration and Finance, governed by Organic Law 2/2006, of May 3, of Education.

2. To the students who, at the end of the school year 2011-2012, do not meet the conditions required to attend the second course of the title of Superior Technician in Administration and Finance, covered by the Organic Law 1/1990, of October 3, of Ordination General of the Educational System, the convalidations established in article 15.1 of Royal Decree 1584/2011, of 4 November, for which the title of Superior Technician in Administration and Finance, regulated by the Law, is established. Organic 2/2006, of 3 May, of Education.

3. The students who, at the end of the school year 2012-2013, do not meet the conditions required to obtain the title of Superior Technician in Administration and Finance, covered by the Organic Law 1/1990, of October 3, of General Management of the Education system will have two calls in each of the two successive years to be able to overcome these professional modules, with the exception of the training module in the workplace for which an additional school year will be available. The students who have passed that period have not obtained the title will be applied to the convalidations, for the superimposed modules, established in article 15.1 of the Royal Decree 1584/2011, of 4 November, for which the title of Superior Technical Administration and Finance, regulated by the Organic Law 2/2006, of May 3, of Education.

Final disposition first. Application of the order.

The Directorate-General for Vocational Training, in the field of its powers, is authorised to take the measures and to issue the necessary instructions for the implementation of the provisions of this order.

Final disposition second. Entry into force.

This order will take effect the day following your publication in the "Official State Bulletin".

Madrid, 15 February 2012.-The Minister of Education, Culture and Sport, José Ignacio Wert Ortega.

ANNEX I

Professional modules

1. Professional module: Management of legal and business documentation. Code: 0647

Contents:

a) Structure and organisation of public administrations and the European Union:

The Government and the General Administration of the State: Government and Administration structure.

The Autonomous Communities: Governing Council and Legislative Assembly. Administrative structure.

Local authorities: the municipality. Elements of the municipality and municipal government. The province. Provincial bodies.

Public bodies: types of public bodies. Organizational and functional structure.

The European Union: structure and bodies that represent it.

b) Updating the legal information required by the business activity:

Basic Fundamentals of Business Law.

Public and private law. Sources of law according to the legal order.

Legal rule types and regulatory hierarchy. Organs that make, dictate, approve and publish.

Distinction between laws and regulations that develop them: bodies responsible for their approval.

Civil and commercial regulations.

Official Journal of the European Communities, official bulletins of the various public administrations, specialised journals, statistical bulletins and others: structure and purpose.

The company as a legal and economic entity.

(c) Organisation of the legal documentation of the company's constitution and ordinary functioning:

Company legal forms: individual entrepreneur and company.

Constitution and modification documentation:

Constitution of the society: requirements of the protocol of the notary. Registration and registration. Standard models of constitution writing, appointment of charges, notarial documents and others.

The company's statutes. Constitution and amendment procedure.

Book of minutes for each of the social bodies: minutes of meetings, minutes of the Board of Directors and minutes of the Shareholders ' Meeting, among others.

Book of Nominative Actions.

Partner record book.

Accounting documentation formalization:

Annual accounts and mandatory record books.

Analysis of audit and account deposit processes.

Validation and legalization requirements.

Public Fedatarios:

Concept.

Figures.

Functions.

Official records of public administrations: Commercial, Civil and Property, among others.

Lift to public of documents. Common notarial documents.

Personal Data Protection Act.

Regulations concerning the mandatory time limits and the form of preservation and custody of the documentation.

Regulations concerning the administration and electronic security, protection and conservation of the environment.

d) Fulfillment of private procurement documents in the company:

Analysis of the private procurement process.

Analysis of the civil and commercial regulations applicable to the procurement process.

Private contracts: civil and commercial.

Modes: Sales, insurance, leasing, renting, rental, factoring, among others.

Requirements: legitimization of the contracting parties, obligations of the parties, period of validity, responsibilities of the parties, compliance and causes of termination of the contract and warranty, among others.

Features, similarities, and differences.

Model Contract Models.

Digital signature and certificates.

e) Elaboration of documents required by public bodies:

The administrative act:

Concept and features.

Validity, nullability, execution, and communication of administrative acts.

The administrative procedure: concept, phases, and features.

Citizens ' rights vis-à-vis public administrations.

The administrative silence. Administrative and judicial resources: basic classes and characteristics.

Processing of resources: the administrative resource's writing.

Making communication documents with the Administration.

Legal requirements and format of the most common official documents generated at each stage of the administrative procedure and administrative litigation resources.

Digital signature and certificates:

Features of the electronic signature.

State and European Union regulations.

Legal effects.

Get process.

Hiring with organizations and public administrations:

Analysis of the legislation applicable to public procurement processes.

Public procurement processes: nature and classes of public contracts, procurement bodies, and award forms.

Preparatory and documentary performances of the contracts. Specifications for administrative requirements, procurement documents, time-limits for recruitment, tendering procedures, agreement at the recruitment table.

Award and formalization of contracts.

2. Professional module: Human resources and corporate social responsibility. Code: 0648

Contents:

a) Company characteristics as a person community:

Ethics and company. The company as a community and a moral subject:

Internal and external ethics in the enterprise.

Good governance.

Personification of the tasks. Behaviors and attitudes:

The address by values.

The stakeholder community: managers, employees, shareholders, customers, and users.

Business ethics, competitiveness and globalization:

Ethics as a limit.

Business and social settings in effect. Adequacy of behaviors. Image and communication of ethical behaviors.

b) Application of Corporate Social Responsibility (CSR) principles:

The RSC. European recommendations and regulations and other intergovernmental bodies (ILO, among others).

HR and CSR policies:

Internal and external dimension of CSR.

Codes of Conduct and Best Practices:

Ethical management tools in the enterprise.

c) Coordination of human resources department information flows through the organization:

Human resources in the enterprise. Formal and informal organisation. Participation and motivation in the work. Teamwork.

The human resources department. Functions. Organization and location within the organization. Human resource management models.

The communication in the human resources department. Effective communication. Social and personal skills.

Staff control systems.

Log and file information and documentation.

d) Application of administrative procedures relating to the selection of human resources:

Human resource selection and training organizations and companies.

Human resource planning:

Assessment of human resource needs.

Analysis of jobs.

Methods and techniques for analysis of jobs.

Determination of the professional profile.

Staff selection systems:

Recruitment sources.

The phases of the selection process.

Documentation and procedures.

Elaboration of the job offer.

Receipt of nominations.

Developing the selection tests.

Choice of candidate.

Log and file information and documentation.

e) Management of administrative procedures related to training and promotion of personnel:

The training in the company. Detection of training needs.

The training plan:

Design and creation.

Development and execution.

Evaluation. Budget.

Methods of professional development:

Evaluation of the professional development program.

Management and organization of training. Administrative procedures.

Public administration training programs.

Job performance evaluation programs.

Promotion and incentive systems:

Valuation of jobs.

Professional promotion.

Incentives and productivity.

Log and file information and documentation.

3. Professional module: Ofimatica and information processing. Code: 0649

Contents:

a) Basic equipment, application, and network maintenance:

Hardware items.

Software items.

Operating systems.

Local networks: components, main configurations, resource exchange and update.

b) Writing of texts according to the typing technique:

Body posture to the terminal.

Composition of a computer terminal.

Finger placement.

Development of typing skill.

Writing text in English.

Correction of errors.

c) Managing files and finding information:

Internet and browsers.

Browser utility.

Download and install applications, programs, and utilities through the web.

Web 2.0 Tools: blogs, wikis, video and image hosting services, and social networks, among others.

Compression and decompression of files.

Information seekers.

Import/Export of the information.

File techniques.

The computer file. Documentary management.

d) Making spreadsheets:

Structure and functions.

Installing and loading spreadsheets.

Design.

Editing spreadsheets.

Graphics.

Data processing.

Other utilities.

File management.

Printing spreadsheets.

Interrelationships with other applications.

e) Creating documents with text processors:

Structure and functions.

Installation and loading.

Design of documents and templates.

Editing text and tables.

File management.

Printing texts.

Interrelation to other applications.

Advanced options.

f) Using databases for the treatment of administrative information:

Structure and functions of a database.

Database types.

Design a database.

Using a database.

Interrelation to other applications.

g) Integrated file management:

Files integrated by multiple applications: spreadsheet, word processor, graphics, and others.

Recording, transmission, reception and understanding. Capture and replay devices.

Visual and/or sound content.

Objective of content communication.

Insert into other media or documents.

Obsolescence and Upgrade.

h) Email and eCalendar management:

Types of email accounts.

Workbench: Configuration and Customization.

Templates and corporate signatures.

News forums (news): message configuration, usage, and synchronization.

The address book: import, export, add contacts, create distribution lists, and make the list available to other office applications.

Post management: send, delete, save, and backups, among others.

Calendar management: appointments, calendar, notices, and tasks, among others.

Synchronization with mobile devices.

i) Making presentations:

Structure and functions.

Installation and loading.

Presentation procedure.

Application utilities.

Data Protection Procedure. Backups.

Interrelationships with other applications.

4. Professional module: Comprehensive process of commercial activity. Code: 0650

Contents:

a) Determination of the company's assets:

Economic activity and the economic cycle.

Accounting.

The company's heritage.

Heritage elements and heritage masses.

The asset, liability, and net worth of a company.

The patrimonial balance.

b) Accounting integration and accounting methodology:

Business operations from an accounting perspective.

Account theory: account types, accounts terminology, charge and credit agreements.

The double-split method.

Accounting Normalization. The PGC.

PGC conceptual framework.

Valuation rules.

Annual accounts.

Chart of Accounts.

c) Managing information on taxes that tax commercial activity:

Spanish tax framework. Justification of the tax system.

Taxes, rates and special contributions.

Classification of taxes. Direct and indirect taxes.

Tax elements of IS, IRPF, and VAT.

Value Added Tax:

Tax rates.

Exempt and non-subject operations.

VAT regimes. General scheme.

Equivalence surcharge special scheme.

Prorate rule.

Elements of the declaration-settlement.

Models and timeframes.

d) Elaboration and organization of the administrative documentation of sales and commercial calculations:

The business activity.

The warehouse and stock.

Commercial Activity Calculations:

Costs.

Prices.

Discounts.

Margins.

Sales administrative documents:

Order Note.

Budgets.

Albaran.

Invoice: charge note and credit note, pro-forma invoice, electronic invoice, and letter of amendment.

Receipt.

Bill records books.

e) Payment and payment management procedures, and calculation procedures in treasury management:

Simple capitalization and composite capitalization.

Calculation of the simple discount.

Financial Equivalence. Both nominal and effective TAE.

Basic financial products and services.

Business Regulations applicable to the management of charges and payments.

Payment and Payment Means:

The check.

The change letter.

I will pay.

Cash.

Debit and credit cards.

Regular means of payment in international trade operations.

Basic financial operations in charge and payment management: factoring, confirming and managing effects.

f) Accounting record for commercial activity:

Merchandise Purchases.

Operations related to purchases (advances, discounts, expenses, packaging, and packaging).

Sales of merchandise.

Sales-related operations (advances, discounts, expenses, packaging, and packaging).

Stock-related operations.

Payment and collection deferral operations.

Accounting issues of collection rights.

VAT Statement-Settlement.

Development of the accounting cycle: accounting cycle and economic year, initial inventory and opening seat, seats in the journal, transfer of information to the largest, balance of verification, regularisation process, balance sheet situation and closing seat.

g) Treasury Management and Control:

Treasury record books:

The box book.

The box tonnage.

Banking reconciliation.

Discounted effects and effects on collection management.

Managing bank accounts. Online banking.

Payment and payment transactions with public administrations.

Treasury budget. Short-term payment financing plan.

Specific computer tools. Spreadsheet.

5. Professional module: Communication and customer service. Code: 0651

Contents:

a) Institutional and promotional communication techniques:

Business organizations. Legal, functional and organizational characteristics.

The functions in the organization: direction, planning, organization, and control. The departments.

Typology of organizations. Organizational charts.

Address in the company. Functions of the address. Command styles: direction and/or leadership. Leadership theories and approaches.

Processes and information systems in organizations: communication in the demand for information and their delivery.

Treatment of information. Interdepartmental flows.

Communication elements and barriers.

Communication, information, and behavior.

Human and labor relations in the company.

Internal communication in the enterprise: formal and informal communication.

External communication in the enterprise.

Quality of service and attention to demands. Valuation methods. Applicable quality standards.

The corporate and institutional image in the information and communication processes in organizations.

b) Face-to-face and non-face-to-face oral communications:

Elements and stages of an oral communication process.

Basic principles in oral communications.

Oral communication techniques: empathy, assertiveness, active listening, smile and pimp, among others.

Social skills and protocol in oral communication.

Forms of oral communication. Verbal and non-verbal communication.

Barriers to verbal and non-verbal communication.

Adapting the message to the communication type and the caller.

Using personal image techniques.

Communications at the reception of visits: reception, identification, management and farewell.

Conducting interviews.

Performing presentations. Application of corporate image transmission techniques in presentations.

Telephone communication. Process and intervening parties.

Components of telephone attention: voice, timbre, tone, rhythm, silences and smile, among others. Appropriate expressions.

The courtesy in telephone communications.

Corporate image transmission techniques in telematics communications.

Preparing and making calls.

Identification of the interlocutors.

Treatment of different categories of calls. Approach and make calls for queries or claims.

Call Administration. Making effective calls.

Filtering of calls. Message collection and transmission.

The switchboard.

Using the telephone link.

Videoconferencing.

c) Elaboration of written professional documents:

The communication written in the company. Rules of communication and written expression.

Writing styles. Guidelines for implementation. Grammatical techniques and standards. Construction of prayers. Spelling correction rules. Techniques for synthesizing content. Wealth of vocabulary in documents.

Acronyms and abbreviations.

Text correction tools: dictionaries, grammars, synonyms and antonyms, among others.

Structures and writing styles in professional documentation: reports, letters, written presentations, minutes, requests, trades, and memos, among others.

Writing professional documents, using text treatments.

Communication on networks (Intra/Internet, blogs, social networks, chats and instant messaging, among others). The netiqueta.

Communication techniques written through:

Fax.

Email.

Instant Messaging.

Postal mail.

Other.

Transmission techniques of the corporate image in the writings.

d) Determining the processes of receiving, recording, distributing, and retrieving information:

The receipt, submission, and record of the correspondence: input and output books.

Post services, internal mail circulation, and parcel delivery.

Information security and confidentiality procedures.

Classification and sorting of documents. Classification rules. Advantages and disadvantages.

File techniques: nature. Purpose of the file.

Document file. Collection, data processing and custody.

File systems. Conventional. Computer.

Classification of information.

Centralization or decentralization of the file.

The file process.

Custody and file protection:

The purge or destruction of the documentation.

Confidentiality of information and documentation.

Data protection procedures.

The databases for information processing.

The email:

Hiring mail and data printing addresses.

Configuring the mail account.

Using the email application management tools.

e) Communication techniques related to customer/user care:

The client: its types.

Customer Care in Business/Organization:

Variables that influence customer/user attention.

Branding and brand image.

The customer/consumer care department in the enterprise.

Documentation involved in customer care.

Information systems and databases (customer relationship management tools -CRM-).

Public relations.

Channels of communication with the client.

Getting and collecting information procedures.

Customer support techniques: difficulties and barriers in communicating with clients/users.

f) Managing queries, complaints, and complaints:

Consumer and/or user protection.

The role of the consumer and/or user.

Rights and duties of consumers and/or users.

Consumer advocacy: European, state and regional legislation.

Consumer protection institutions and bodies:

Public entities.

Private entities: consumer associations, industry associations and consumer cooperatives.

Claims and Complaints:

Regulatory regulations in case of complaint or complaint.

Required documents or evidence in a claim.

Documentary configuration of the claim.

Processing and management: processing process, filing deadlines, organs or entities involved.

Mediation and arbitration: concept and characteristics.

Situations in which mediation or arbitration originates.

Mediation:

Physical or legal persons involved.

Required requirements.

Formal aspects.

Procedure.

Consumer arbitration:

Applicable Legislation.

The arbitration boards.

Functional organization chart.

Physical or legal persons involved.

Procedure.

g) Organization of after-sales service:

The value of a product or service for the client:

Purchase value.

Usage value.

Final value.

Post-Sales Activities:

Complaints/complaints treatment.

Advice for use.

Installation.

Maintenance.

Repair.

The after-sales process and its relationship to other processes:

Input information: customer needs and expectations, competitive situation, quality strategic plan, product or service sold, features and scope of products and services, instructions on the product, information from previous periods, quality assurance and available resources.

Output information: product suitable for use, user prepared for the consumption of the good, degree of customer satisfaction, solution to a complaint or inconformity, information for the control of the processes, assessment of the products and processes, product or service deficiencies and opportunities for improvement.

After-sales service types:

Technical services: installation, maintenance, and repair.

Services to clients: advice and treatment of complaints.

Quality management in the after-sales service process:

Internal quality.

External quality.

Phases for quality management in after-sales service:

Planning.

Application.

Control.

Improvement.

Techniques and tools for quality management:

Storm of ideas.

Value analysis.

Structure trees.

Cause-effect diagrams.

Flows.

Data Log Methods.

Charts and Histograms.

Control charts.

6. Professional module: English. Code: 0179

Contents:

a) Oral message analysis:

Obtaining global and specific information from conferences and speeches on specific topics and with some abstraction.

Strategies to understand and infer non-explicit meanings: main ideas. Contextual keys in oral texts on various topics or to check understanding.

Global understanding of a message, without the need to understand each and every element of it.

Understanding professional and everyday messages:

Direct, telephone, radio, recorded messages.

Terminology specific to professional activity.

Top and Secondary Ideas. Identification of the communicative purpose of the elements of the oral discourse.

grammatical resources: verbal times, prepositions, locutions, expression of the condition and doubt, use of passive voice, relative prayers, indirect style, prepositional verbs, modal verbs, and others.

Other linguistic resources: likes and preferences, suggestions, arguments, instructions, agreements and disagreements, hypotheses and speculations, opinions and advice, persuasion and warning.

Different oral language accents.

Identification of records with greater or lesser degree of formality based on communication intent and communication context.

Using strategies to understand and infer meanings by the context of words, unknown expressions, and implicit information in oral texts on professional topics.

b) Interpretation of written messages:

Prediction of information from textual and non-textual elements in texts written on various topics.

Digital, computer and bibliographic resources, to solve problems of understanding, or to search for information, ideas, and opinions necessary for the realization of a task.

Understanding messages, texts, professional and everyday basic articles:

Telematic media: fax, e-mail, burofax.

Terminology specific to professional activity.

Analysis of the most common errors. Synonyms and antonyms, descriptive adjectives.

Main idea and secondary ideas. Identification of the communicative purpose of the textual elements and how to organize the information, distinguishing the parts of the text.

grammatical resources: verbal times, prepositions, verbs, prepositionals, passive voice use, relative prayers, indirect style, modal verbs, verbs followed by infinitive or forms in "-ing", uses of the forms in "-ing" after certain verbs, prepositions and with subject function, participles in "-ing" or "-ed" and others.

Logical relationships: opposition, grant, comparison, condition, cause, purpose, and result.

Temporary relationships: Earlier, later, and concurrency.

Understanding of implicit meanings, positions, or views in articles and reports on specific or current professional topics.

Reading strategies according to the textual genre, the communication context, and the purpose to be pursued.

c) Production of oral messages:

Oral messages:

Records used in the issue of oral messages according to the degree of formality.

Terminology specific to professional activity.

Expressions of frequent and idiomatic use in the professional field. Basic formulas for socio-professional interaction in the international arena.

grammatical resources: verbal times, prepositions, prepositional verbs, locutions, expression of the condition and doubt, use of passive voice, relative prayers, indirect style, modal verbs and others.

Other linguistic resources: likes and preferences, suggestions, arguments, instructions, agreements and disagreements, hypotheses and speculations, opinions and advice, persuasion and warning.

Phonetic. Vocallic sounds and phonemes and their combinations, and consonant sounds and phonemes and their groupings.

Linguistic markers of social relationships, rules of courtesy, and record differences.

Maintenance and follow-up of oral speech:

Informal informal conversations on everyday issues and their professional scope. Participation. Personal opinions. Exchange of information of personal interest.

Resources used in the planning of the oral message to facilitate communication. Sequencing. Use of circumloking and parafrasis to fill linguistic gaps and mechanisms to give coherence and cohesion to discourse.

Oral speech and means to express what you want to communicate. Adaptation to the situation and the receiver by adopting an appropriate record.

Strategies for engaging and maintaining interaction and for negotiating meanings: paratextual elements, clarifying opinions, summarizing, asking, or repeating with other words part of what is said to confirm mutual understanding.

Take, maintain, and release the word shift.

Support, demonstration of understanding and request for clarification, among others.

Entonation as a cohesion resource of the oral text: use of intonation patterns.

d) Issue of written texts:

Composition of a variety of texts of some complexity. Planning and review. Use of mechanisms of organization, articulation and cohesion of the text.

Expression and fulfillment of professional and everyday messages and texts.

Curriculum vitae and telematic media: fax, e-mail, burofax.

Terminology specific to professional activity.

Main idea and secondary ideas. Communicative purpose of textual elements and how to organize information by distinguishing the parts of the text.

grammatical resources: verbal times, prepositions, prepositional verbs, modal verbs, locutions, passive voice use, relative prayers, indirect style. Links: "because of", "since", "although", "even if", "in spite of", "despite", "however", "in contrast", among others.

Logical relationships: opposition, grant, comparison, condition, cause, purpose, result, and consequence.

Sequencing of written speech: "first", "after", "then", "finally".

Derivation: suffixes to form adjectives and nouns.

Temporary relationships: Earlier, after, concurrency.

Textual consistency:

Adapting text to the communicative context.

Type and text format.

Variety of language. Registration. Appropriate use to the reader to which the text is addressed.

lexical selection, syntactic structures, and relevant content.

Formal structures in written texts. Selection and application.

Logical sorting of sentences and paragraphs. Coherent texts. Appropriate link elements.

Investment: after "neither", "nor" and "so". After negative expressions and "only".

Start of speech and introduction of the theme. Development and expansion: exemplification. Conclusion and/or summary of the speech.

Usage of punctuation marks.

Writing, in paper and digital support, of texts of some complexity: correspondence, reports, summaries, news or instructions, with clarity, reasonableness, grammatical correction and lexical adequacy to the subject.

Graphic elements to facilitate understanding: illustrations, tables, graphics, or typography, on paper and digital support.

Arguments: Reasoning for or against a particular point of view and explanation of the advantages and disadvantages of various options.

e) Identification and interpretation of the most significant cultural elements of foreign language (English) countries:

Valuation of socio-cultural and protocol standards in international relations.

Use of formal and functional resources in situations that require socio-professional behavior in order to project a good company image.

Recognition of the foreign language to deepen knowledge that is of interest throughout personal and professional life.

Use of appropriate records according to the context of the communication, situation, and intent of the interlocutors.

Interest in the good presentation of written texts, both on paper and digital, with respect to grammatical, spelling and typographic standards.

7. Professional module: Human resources management. Code: 0652

Contents:

a) Managing the documentation that the hiring process generates:

Formalities and documentation of the hiring process:

Formalities and procedures. Documentation of the procurement process.

The job contract. Essential and incidental elements of the contract. Ability to hire and work. Rights and duties in the contract of employment.

Documents relating to the ordinary contractual arrangements and their characteristics.

The government's labor policy. Grants and aid for recruitment.

Registration and archiving of information and documentation relating to employment in the company.

Using human resource management computing applications.

b) Programming of the administrative tasks relating to the modification, suspension and termination of the contract of employment:

Modifying the terms of the work contract.

Suspension of the work contract. Causes and procedures.

Extinction of the job contract.

Managing documentation in public bodies.

Log and file information and documentation.

Using human resource management computing applications.

c) Characterization of the employer's administrative obligations in the face of Social Security:

Social Security in Spain and other social forecasting agencies. Purpose and application field.

Administrative structure of Social Security.

Social Security System Regimes. General scheme. Special schemes.

Financing and Social Security Benefits.

Obligations of the employer with Social Security.

Settlement of quotas to Social Security.

Information and documentation file.

Using human resource management computing applications.

d) Making the documents derived from the human resources remuneration process and the payment obligations:

Legal Regulation of Remuneration.

The salary. Classes.

Calculation and Payroll Making.

Social Security Listing Documents.

IRPF Withholding-to-Account Statement-Settlement.

Other concepts: advances and other social services.

Information and documentation file.

Using human resource management computing applications.

8. Professional module: Financial management. Code: 0653

Contents:

a) Determining financial needs and financial support for the company:

Analysis of Financial Statements:

Investment/financing relationship.

Investments in the enterprise.

Sources of financing: property/foreign financing, capital increase, reserve constitution, contributions from partners/unit-holders, credit institutions, suppliers, and public bodies.

Financing of fixed assets: loans, loans, leasing and other loans.

Circulating financing: early payment discounts, interest in payment deferral, effects discount, bank credits, factoring and others.

Economic and financial reports.

Public and/or private grants and grants: channels of communication and information to access grants and grants.

Type of aid and grants: private and public (European, national, regional or local).

Compatibility of aids.

Tax Implications of the grants and grants.

b) Classification of financial products and services:

The financial system:

Brokers.

Functions.

Financial assets.

Liabilities Financial Products:

Savings accounts.

Current accounts.

Deposits and fixed term impositions.

Asset Financial Products:

The risk in asset operations.

Credit operations.

Loan operations.

Commercial credit and bank discount.

Financial services:

Features of services.

ATM machine.

Addresses.

Intermediation of transferable securities.

Telephone and electronic banking.

Currency Exchange.

Other.

Other financial products:

Leasing.

Renting.

factoring.

Changes in financial products.

c) Valuation of financial products and services:

Financial calculation procedure in financial management:

Analysis of effects discount operations and lines of credit.

Analysis of clearance of accounts operations.

Analysis of deposit operations.

Analysis of loans and application of the financial calculation to transactions originated by them. Methods of amortization.

Analysis of financial lease operations and application of financial calculation to operations originated by them.

Analysis of borrowing operations and application of the financial calculation to transactions originated by them.

Financial application of the spreadsheet.

d) Typology of insurance operations:

Concept, features, and classification.

The insurance contract and risk assessment.

Material and personal elements of insurance.

Risk assessment.

Insurance classification:

People's insurance.

Insurance on things and heritage.

Civil liability insurance.

Car insurance.

Multirisk insurance.

Save-capitalization insurance.

Other insurance products.

Rates and premiums.

Administrative management derived from hiring insurance.

e) Selection of investments in financial and economic assets:

Financial markets.

Fixed income and variable income:

Time deposits.

Fixed Income Titles.

Profitability of fixed income securities.

Concept of variable-income securities.

The markets for equity securities.

Actions. Value of shares. Dividends. Subscription rights.

Profitability of variable income securities.

Public debt and private debt:

Values or public funds.

Characteristics of public debt securities.

Classification of public debt.

Treasury bills.

Treasury bills.

Obligations and public bonds.

Obligations and private bonds.

Warrants.

Investment funds:

Features.

Purpose of the investment funds.

Settlement value.

The management company.

The entity would deposit.

Financial collective investment institutions.

Non-financial collective investment institutions.

Derived Products:

Futures.

The Forward rate agreement (FRA).

SWAPS (financial swaps).

Options.

Taxation of financial assets for companies:

Fixed income and variable income.

Public debt and private debt.

Investment funds.

Economic investments:

Evaluation of investments. Financial return on investments.

Selection Criteria (VAN, TIR).

Financial application of the spreadsheet.

f) Budget integration:

Budgeting Methods:

Rigid budgets and flexible budgets.

Fixed Budget.

Incremental budget.

Program Budget.

Base zero budget.

Budget proportional to activity levels.

Master Budget.

Operating budget.

Calculation and Analysis of Deviations:

Concept of deviation and typology: actual result/expected result.

Source of deviations: deviations from internal causes, deviations from external causes, random deviations.

Corrective measures to restore budgetary balance: identification of causes, delimitation of responsibility, correction of variables.

Calculation of deviations.

9. Professional module: Accounting and taxation. Code: 0654

Contents:

a) Accounting for accounting facts:

Accounting computing applications.

Accounting Normalization. The General Accounting Plan.

PGC group studies:

Chart of Accounts.

Definitions and Accounting Relationships.

Valuation rules.

Your own funds and company creation:

The company's own resources.

Partner contributions.

The resources generated by the enterprise.

Revenue to be distributed over multiple exercises.

Capital grants.

Positive differences in foreign currency.

Non-financing sources:

Long-term and short-term loans and other similar concepts.

Credit policies.

Borrowings.

Finances received.

The accounting process of intangible and intangible fixed assets:

Concept, classification and accounting aspects of fixed assets.

The different inputs of the immobilized material.

The evolution of fixed assets within the company.

Systematic losses of value.

Amortization.

Reversible assistance losses.

Provisions.

Irreversible assistance losses.

Value correction.

The accounting process by business operations:

Financial relationships derive from business operations.

The accounting aspect of the change letter.

The staff accounts.

Public Administration-related accounts:

Traffic provisions.

Accounting record for financial operations.

Accounting record of the treasury.

The regularization process.

staging.

Sums and balances check balances.

Delivery of results.

(b) Processing of tax and accounting obligations relating to the Corporate Tax and Income Tax of the Physical Persons:

Local taxes on economic activities:

IAE statement.

Census Statement.

Basic aspects of tax management.

Company Tax:

Tax management.

Payments to account for tax.

Returns.

Accounting and registration obligations.

Determining the taxable base.

Determination of the tax liability.

Fiscal transparency.

SME scheme.

General tax calculation development.

Accounting and corporate tax.

Income Tax on Physical Persons:

Taxable income and exempt income.

Taxpayers-taxable persons.

Tax period, tax accrual and temporary imputation.

Definition and determination of taxable income.

Income integration and compensation.

Minimum personal and family. Special rules of assessment.

Taxable base determination regimes.

Methods of calculating the tax base.

Liquidable base.

Tax calculation.

Differential fee. Special schemes.

Tax management.

Documentation for tax-clearance reporting.

Tax clearance computing applications.

(c) Accounting record of transactions resulting from the end of the financial year:

The regularization process.

Systematic losses of value. Amortization.

reversible asystematic losses. Provisions.

Irreversible assistance losses. Value correction.

Traffic provisions.

Accounting reporting. Accounting records of Corporate Tax.

Accounting result.

Accounting books. Records.

Accounting computing applications.

d) Making annual accounts:

The communication of accounting information.

Annual accounts. Normal and abbreviated models.

Rules for annual account development.

The situation balance.

The profit and loss account.

Status of changes in net worth.

Cash Flow Status.

Memory.

Deposit and publication of annual accounts.

Accounting computing applications.

e) Reports of analysis of the economic and financial situation of a company:

Target of accounting statements analysis.

The functional classification of the balance sheet.

Analysis instruments: maneuver fund. Cash flow-flow and cash flow generated. Average maturation period. Operating leverage. Deadlock or threshold for profitability. Financial leverage.

Heritage analysis.

Financial analysis.

Economic Analysis.

Accounting applications for accounting statements.

Quality indicators in accounting information analysis processes.

f) Characterization of the audit process in the enterprise:

Audit:

Concept, classification, and purpose.

The audit in Spain:

Audit of Accounts and Regulations Act.

The audit rules.

Definition, objects, and classification.

Accounting and Audit Institute of Accounts.

Enforcement and liability of the company in an audit process.

Phases and content of the audit.

Auditors enablement regime:

Auditors and responsibilities of auditors.

Appointment of auditors.

Adjustment and accounting corrections.

Report of auditors.

10. Professional module: Logistics and commercial management. Code: 0655

Contents:

a) Elaboration of the provisioning plan:

Relationships of the various functions of the enterprise with provisioning.

Targets of the provisioning function.

Variables that influence provisioning needs:

Demand Forecast.

Order Volume.

Price.

Provisioning time.

Payment Term.

Phases of the provisioning program: from the detection of needs to the receipt of the goods.

Programming of provisioning.

Order determination methods.

Stock management computer systems.

Determining the security stock.

Optimal order size.

The order point and order batch that optimizes the stock in the warehouse.

The stock break and its cost. The unmet demand costs.

Stock management:

Reducing storage points.

Variations in demand and levels of stocks.

Inventory costs.

Stock management methods:

Stock parameters: maximum, minimum, security, medium, optimal, and consignation.

Integrated stock management.

ABC Method of Inventory Management.

JIT and KANBAN approach in provisioning management.

b) Supplier selection processes:

Identifying sources of supply and search for potential online and offline providers.

Request for provisioning and supply conditions specifications.

Supplier selection/assessment criteria: economic, service, quality, and risk factors.

Supplier management and tracking applications.

Vendor registration and valuation: file and update.

Comparative analysis of vendor offerings.

c) Planning for supplier relationship management:

Supplier relationships: reasons for satisfaction and discrepancies.

Documents used for information exchange with suppliers: purchase orders, firm and planned delivery programs, shipping/receipt notices, delivery barns, invoices, product specifications, and offers.

Computer communication and information applications with suppliers: data transmission by conventional and electronic means.

Stages of the negotiation process with suppliers. Strategies and attitudes.

Negotiator's qualities: communication, persuasion and skills.

Preparation of the negotiation. Analysis of the situations of departure: strengths and weaknesses of the other party. Argumentation and treatment of objections.

Strategy for special situations: monopoly, exclusive suppliers, and others.

d) Programming for tracking and controlling provisioning variables:

The provisioning process:

Order/Delivery Orders.

Receiving, identifying, and verifying orders.

Tracking the order.

Control of outputs.

Documentation flow diagram: online and offline tracking.

Supplier management and tracking applications.

Vendor Control And Management Ratios.

Quality indicators and operational efficiency in vendor management.

Supplier Assessment Reports:

Critical point analysis.

Costs.

Conclusions and proposals.

Provisioning process documentation: purchase orders, firm and scheduled delivery programs, shipping/receipt notices, delivery bargains, invoices, product specifications, and offers.

Current regulations on packaging, packaging and labelling of goods and/or goods.

e) Fases and operations of the logistics chain:

The logistics function in the enterprise.

Definition and basic characteristics of the logistics chain: activities, phases and agents involved (suppliers, production centers, primary transportation, transit zones, warehouses, warehouses, shopping centers, and distribution, carriers, points of sale, and customer).

Software for traceability and management of the logistics chain.

Total quality and just in time.

Managing the logistics chain in the enterprise:

Own logistics network.

Distribution centers.

Own or leased warehouse network.

Direct Shipments.

Other.

The logistical costs: direct and indirect costs, fixed and variable.

Cost control in the logistics chain:

Storage and stock costs.

Cost of maintenance and maintenance auxiliary operations.

Cost of transport, collection and/or delivery of goods.

Merchandise handling costs (load, unload, and prepare, among others).

Reverse Logistics. Treatment of returns. Costs affected by returns.

Elements of the customer service.

Optimization of cost and service.

Corporate social responsibility in logistics and warehousing.

11. Professional module: Business simulation. Code: 0656

Contents:

a) Business Innovation Factors:

The innovative process in business activity.

Risk factors in business innovation. The facets of the entrepreneur.

Technology as a key to business innovation.

The internationalization of companies as an opportunity for development and innovation.

Aids and tools for business innovation.

b) Selecting the business idea:

Promoter and idea:

Ideas search sources.

Study Variables.

Direct and indirect factors.

Selecting business ideas:

SWOT analysis table: utility, structure, elaboration, and interpretation.

The business plan:

Business plan utility.

Company plan structure: marketing plan, resource organization plan, financial plan, and formal legal plan.

Formal aspects of the document.

Market Analysis.

The business activity.

The competition.

c) Internal organization of the company, legal form and resources:

The entrepreneur.

Classification of companies.

The Company's Legal Form:

Legal requirements, tax aspects, responsibilities and social capital.

The individual entrepreneur: features and associated rules.

Business societies: associated features and regulations.

Constitution and startup costs.

The functional organization in the enterprise.

Social responsibility of the company.

Resource allocation.

d) Company feasibility:

The investment in the company.

The financing of the company.

Funding sources.

Feasibility plan.

Financial planning.

Economic-financial analysis of business projects.

Business project exposure.

e) Managing the business start-up documentation:

General procedures for different types of business:

Autonomy.

Cooperative.

Civil societies and community of goods.

Mercantile Societies.

Specific procedures. Private businesses.

Authorizations, installation, or constitution.

Inscriptions on records.

Professional meats.

f) Managing the business project:

The provisioning plan.

Business management in the enterprise.

Managing marketing in the enterprise.

Managing human resources.

Managing accounting as decision making.

Managing investment and financing needs.

Managing tax obligations.

Teams and workgroups.

Teamwork:

Communication.

Objectives, projects, and deadlines.

The job plan.

Decision making.

The result of the teamwork.

Advantages and difficulties.

Making and designing the equipment within the company created.

The project dossier: recipient's elaboration and selection.

Public exhibition of the project: techniques for attracting attention. Communicative skills.

Using IT tools in business project development and exposure.

12. Professional module: Management and finance project. Code: 0657

Contents:

a) Identification of the needs of the productive sector and the organization of the company:

Identification of job roles.

Industry structure and organization.

Company activity and its location in the industry.

Organization chart of the company. Functional relationship between departments.

Industry trends: productive, economic, organizational, employment and other.

Work procedures in the company scope. Systems and methods of work.

Determination of excluded labor relations and special labor relations.

Collective agreement applicable to the professional field.

Company culture: corporate image.

Quality and security systems applicable in the industry.

b) Design of projects related to the sector:

Analysis of the local reality, the business offer of the sector in the area and the context in which the professional training module will be developed in the workplace.

Collecting information.

The overall structure of a project.

Crafting a work script.

Project execution planning: objectives, content, resources, methodology, activities, timing, and evaluation.

Project Feasibility and Opportunity.

Review of applicable regulations.

c) Planning for project execution:

Sequencing of activities.

Elaboration of work instructions.

Making a risk prevention plan.

Documentation required for project execution schedule.

Compliance with safety and environmental standards.

Project quality assurance indicators.

d) Defining control and evaluation procedures for project execution:

Proposal for solutions to the objectives outlined in the project and justification of the selected ones.

Defining the project evaluation procedure.

Determining the variables that can be evaluated.

Documentation required for project evaluation.

Process and end product quality control.

Log of results.

13. Professional module: Training and employment orientation. Code: 0658

Contents:

a) Active job search:

Valuation of the importance of permanent training for the career and professional career of the senior technician in Administration and Finance.

Analysis of personal interests, skills and motivations for the professional career.

Identification of training itineraries related to the top technician in Administration and Finance.

Responsible for learning itself. Knowledge of the requirements and expected fruits.

Definition and analysis of the professional sector of the title of Superior Technician in Administration and Finance.

Planning your own career:

Setting work goals, in the medium and long term, compatible with needs and preferences.

Realistic and consistent goals with current and projected training.

Job search process in small, mid-sized, and large companies in the industry.

Learning and employment opportunities in Europe. Europass, Ploteus.

Job search techniques and instruments.

Self-employment assessment as an alternative for professional insertion.

The decision-making process.

Setting a personal checklist of consistency between career plan, training, and aspirations.

b) Conflict management and work teams:

Valuation of the advantages and drawbacks of the team work for the organization's effectiveness.

Equipment classes in the administration sector according to the functions they perform.

Analysis of the training of work teams.

Features of an effective work team.

The participation in the work team. Analysis of the possible roles of their members.

Conflict definition: features, sources, and stages of the conflict.

Methods for conflict resolution or suppression: mediation, reconciliation, and arbitration.

c) Job Contract:

The right of the job.

Intervention of public authorities in industrial relations.

Analysis of the individual labor relationship.

Determination of excluded labor relations and special labor relations.

Hiring contract modes and promotion measures.

Rights and duties arising from the employment relationship.

Working Conditions. Salary, work time and work rest.

Modifying, suspending, and extinguishing the work contract.

Representation of workers.

Collective bargaining as a means of reconciling the interests of workers and employers.

Analysis of a collective agreement applicable to the professional scope of the top technician in Administration and Finance.

Collective conflicts of work.

New work organization environments: subcontracting and teleworking, among others.

Benefits for workers in new organizations: flexibility and social benefits, among others.

d) Social Security, Employment and Unemployment:

The Social Security System as a basic principle of social solidarity.

Structure of the Social Security system.

Determination of the principal obligations of employers and workers in the field of social security: affiliation, ups, downs and contributions.

The protective action of Social Security.

Classes, requirements, and benefits.

Concept and situations that are protected by unemployment.

Systems of workers ' advice regarding their rights and duties.

e) Professional risk assessment:

Importance of preventive culture at all stages of professional activity.

Assessment of the relationship between work and health.

Analysis and determination of working conditions.

The concept of professional risk. Risk factor analysis.

Risk assessment in the company as a basic element of preventive activity.

Risk analysis linked to security conditions.

Risk analysis linked to environmental conditions.

Risk analysis linked to ergonomic and psychosocial conditions.

Specific risks in the administration sector.

Determination of the possible health damage to the worker that can be derived from the identified risk situations.

f) Planning for risk prevention in the enterprise:

Rights and duties in the field of occupational risk prevention.

Responsibilities in the field of occupational risk prevention.

Managing prevention in the enterprise.

Representation of workers on preventive matters.

Public bodies related to the prevention of occupational risks.

Planning for prevention in the enterprise.

Emergency and evacuation plans in work environments.

Elaboration of an emergency plan in a small or medium enterprise in the sector.

g) Application of prevention and protection measures in the enterprise:

Determination of individual and collective prevention and protection measures.

Action protocol in an emergency situation.

First aid. Medical urgency. Basic concepts.

Application of first aid techniques.

Training for workers in the field of emergency plans.

Surveillance of workers ' health.

14. Professional module: Training in workplaces. Code: 0660

Contents:

a) Identification of the structure and business organization:

Structure and business organization of the administration sector.

Company activity and its location in the administration sector.

Organization chart of the company. Functional relationship between departments.

The company's logistics organization. Suppliers, customers, and marketing channels.

Work procedures in the company scope. Systems and methods of work.

Human resources in the enterprise: training requirements and professional, personal and social skills associated with different jobs.

Quality system set in the job center.

The security system set in the job center.

b) Application of ethical and labour habits:

Personal Attitudes: empathy, punctuality.

Professional attitudes: order, cleanliness, responsibility and security.

Attitudes to the prevention of occupational and environmental risks.

Hierarchy in the enterprise. Communication with the work team.

Documentation of professional activities: methods of classification, coding, renewal and elimination.

Recognition and application of internal company rules, work instructions, standard work procedures, and others.

c) Elaboration and processing of administrative documents:

Enterprise Communication Circuits. Processes.

Teams and instruments for communication management.

Administrative communication documents. Types and management.

Documents related to the business activity of the company. Types and management.

Documents relating to relations with administrations. Types and management.

Corporate style in document management, communications, and relationship with business customers.

d) Managing administrative processes:

Periodic and non-periodic administrative actions:

With administrations.

With other entities.

Coordination processes with other departments and team members for administrative management.

Human and material resources in managing administrative processes in the enterprise. Processes of direction and rationalization of the same.

Control, monitoring, and correction measures.

ANNEX II

Sequencing and weekly hourly distribution of professional modules

Top Grade Forming Cycle: Administration and Finance

	Module	Duration (hours)	First Course (h/week)	Second
				2 Quarters (h/week)	1 quarter (h/week)
0647. Management of the legal and business documentation. (1)	95	3
0648. Human resources and corporate social responsibility.(1)	95	3
0649. Office and information processing. (1)	160	5
0650. Integral process of the commercial activity. (1)	140	4
0651. Communication and customer support. (1)	160	5
0179. English. (1)	130	4
0658. Job training and guidance.	90	3
reserved for the module imparted in English.	90	3
0652. Human resource management.	100		5
0653. Financial management.	120		6
0654. Accounting and taxation.	120		6
0655. Logistics and commercial management.	80		4
0656. Business simulation.	140		7
reserved for the module imparted in English.	40
0660. Job center training.	400			400
0657. Administration and finance project.	40			40
in the formative cycle	2,000	30	30	440

⁽¹⁾ Professional modules cross-cutting to other Professional Training titles.

ANNEX III

Modules capable of being imparted in the English language

0649. Office automation and information processing.

0651. Communication and customer support.

0652. Human resource management.

0653. Financial management.

0654. Accounting and taxation.

0656. Business simulation.

ANNEX IV

Minimum spaces and equipment

Spaces:

Form Space

Surface
30 pupils	20 pupils
60	60	40
		100	75

Minimum Equipment:

Forative Space

-purpose Aula.	30 network-installed PCs, with Internet connection for students
	Pc for the teacher.
			Classroom furniture
	Projection Canon.
	Projection screen.
	Data storage devices, USB sticks, portable hard drives, CDs, and DVDs.
	Operating System Licenses
	General computer application usage license: word processor, spreadsheet, database, presentations, email, retouch photo, firewall, antivirus, compressors, and web page editing
	Licensing of use of management computing applications administrative: integrated packages of personnel management, sales, accounting and warehouse, between other.
	Professional language dictionaries.
management.	A teacher's computer, integrated into the network, with Internet connection
	Operating System Licenses
	Office Messes with individual jobs, equipped with:
	PC installed on the common network with Internet connection
	General purpose computing applications: word processor, spreadsheet, database, presentations, e-mail, photo retouching, compressors, antivirus, and web page editing.
	Administrative management computing applications: integrated personnel management, sales, accounting, and warehouse management packages.
	Electronic data storage devices, USB sticks, portable hard drives, CDs, and DVDs
	Network multifunction printer.
	Scanner.
	Photocopier
	Phone. Telephone exchanges or multifunction phones.
	Fax.
	Point-of-sale (POS) terminal
	Furniture and miscellaneous office material: files conventional documentation, file folders, graphics, drills, scissors, paper, and tags, among others.
	Official documentation for the various public administrations.
	Professional language dictionaries.