Royal Decree 951/2005 of 29 July, establishing the general framework for the improvement of quality in the General Administration of the State, in its Chapter III regulates the programme of letters of services, providing for Article 11.1 that letters of service and subsequent updates shall be approved by resolution of the Deputy Secretary of the Department to which the body belongs or is bound or attached to the proposing body, subject to a favourable report by the State Agency for the Evaluation of Public Policies and the Quality of Services.

In its virtue, prior to the favorable report of 23 May 2012 of the State Agency for the Evaluation of Public Policies and the Quality of Services, I have resolved:

First.

Approve the update of the Charter of Services of the Provincial Head of Traffic in Bizkaia.

Second.

Order the publication of this Resolution in the Official State Gazette.

Madrid, June 1, 2012. -Interior Undersecretary Luis Aguilera Ruiz.