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Resolution Of 11 Of March Of 2015, Of The Undersecretary, By Which Is Approves The Update Of The Letter Of Services Of The Service Of Information Telephone Of The Institute Of The Woman And For The Equality Of Opportunities.

Original Language Title: Resolución de 11 de marzo de 2015, de la Subsecretaría, por la que se aprueba la actualización de la Carta de servicios del Servicio de Información Telefónica del Instituto de la Mujer y para la Igualdad de Oportunidades.

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TEXT

In compliance with the provisions contained in Royal Decree 951/2005 of 29 July establishing the general framework for the improvement of quality in the General Administration of the State, the Institute of Women and for The Equal Opportunities has proposed the update of the " Letter of Services of the Telephone Information Service 24 h. of the Institute of Women and for Equal Opportunities ".

Article 11.1 of that provision states that the Letters of Services and their subsequent updates shall be approved by a Resolution of the Deputy Secretary of the Department to which the organ belongs or is attached to the Proposing body.

Having regard to the favorable report issued by the State Agency for the Evaluation of Public Policies and the Quality of Services dated March 5, 2015, pursuant to the powers assigned to it by the current regulations in relation to Royal Decree 951/2005 of 29 July 2005 establishing the general framework for quality improvement in the General Administration of the State, this Sub-Secretariat has resolved the following:

Approve the update of the " Letter of Services of the Telephone Information Service 24 h. of the Institute of Women and for Equal Opportunities "which shall be effective from the day following the publication of this resolution in the" Official State Gazette ".

The text of the Charter of Services shall be available in the premises with the attention of the public of the said centre, in the Services of Information and Attention to the Citizen referred to in Article 11.4 of the said Royal Decree 951/2005 of 29 July 2005 and in the electronic headquarters of the Department and the Institute of Women and for Equal Opportunities, in accordance with the provisions of Article 6.2 (b) of Royal Decree 1671/2009, 6 of November, for which the Law 11/2007, of 22 June, of electronic access of the public services. It will also be available on the Ministry's Internet Portal and the "General Access Point of Administration": http://administracion.gob.es/.

Madrid, March 11, 2015. -Health, Social Services and Equality Undersecretary, Maria Jesus Fraile Fabra.