For the purposes of giving publicity to the Board of Directors of the Institute for Energy Diversification and Saving of 30 June 2015, for which the electronic headquarters of the institution is created, and in accordance with the As provided for in Article 7.7 of the Statute of the Institute for the Diversification and Saving of Energy (IDAE) approved by Royal Decree 18/2014 of 17 January, the publication is ordered in the "Official Gazette of the State" of that Resolution. text is inserted below.

Madrid, July 24, 2015. -Secretary of State for Energy and President of the Institute for Energy Diversification and Savings, Alberto Nadal Belda.

Resolution of June 30, 2015, of the Board of Directors of the Institute for Diversification and Energy Saving (IDAE) for which the electronic headquarters of the entity is created.

Law 11/2007, of 22 June, of electronic access of citizens to Public Services, created the concept of "electronic headquarters", justified by "the need to clearly define the" headquarters " electronic administrative with the establishing relationships, promoting a regime of identification, authentication, minimum content, legal protection, accessibility, availability and responsibility. "

Article 10.1 of the same Law defines the electronic headquarters as " that electronic address available to citizens through telecommunications networks whose ownership, management and administration corresponds to a Public administration, body or administrative entity in the exercise of its powers. ' Paragraph 3 of the same Article states that "each Public Administration shall determine the conditions and instruments for the creation of electronic venues".

On the other hand, Royal Decree 1671/2009 of 6 November 2009, for which the Law 11/2007, of 22 June, of electronic access of citizens to public services is partially developed, in addition to regulating this figure in its Articles 3 to 9 specifically determine in Article 3.2 that "the electronic venues shall be created by order of the relevant Minister or resolution of the holder of the public body, which shall be published in the" Official State Gazette ", determining the minimum content of this approval rule. This brings to the citizens guarantees of full certainty and security that only partially reached the virtual offices that have so far been channeling the electronic relations with the citizens.

Thus, with the introduction of the electronic headquarters, it is intended, on the one hand, to reduce to the maximum the current dispersion of the services offered by the Institute, in order to facilitate access to them and, on the other, to create a the space in which this entity and the citizen relate in the framework of the administrative management with the necessary guarantees, thus differentiating the concept of the portal of communication from the electronic headquarters.

Articles 5.1.a and 5.1.b of Royal Decree 18/2014 of 17 January, approving the Statute of the Institute for the Diversification and Saving of Energy (IDAE), confer on the President of the Institute for the Diversification and Energy Saving the functions of holding the highest representation of the Institute and of ensuring compliance with the agreements adopted by the Board of Directors.

This Resolution has been informed to the Ministry of Industry, Energy and Tourism's Ministerial Committee on Digital Management.

Also, Article 7.7 of Royal Decree 18/2014 of 17 January states that it is for the President of the IDAE to order, by resolution, the publication in the "Official Gazette of the State" of those agreements adopted by the Board of Directors, which by its nature will need it.

In its virtue, this Board of Directors resolves:

Article 1. Object and scope of application.

1. The purpose of this resolution is to establish the electronic headquarters of the Institute for Diversification and Energy Saving, IDAE, in order to comply with the provisions of Article 3 of Royal Decree 1671/2009 of 6 November 2009. on the partial development of Law 11/2007, of 22 June, on the electronic access of citizens to Public Services.

2. The scope of this resolution extends exclusively to the organs belonging to the IDAE, and to the entire departments or functional areas in which the IDAE is structured for the provision of its services.

Article 2. eID of the IDAE.

The electronic headquarters of the IDAE is created with the following features:

(a) The electronic headquarters shall be conducted through the public activities, procedures and services offered by the IDAE that require the authentication of citizens, companies or the Public Administration in their relationships with these by electronic means, as well as those for which their inclusion in the headquarters is decided for reasons of effectiveness and quality in the provision of services to citizens.

(b) The reference electronic address of the site shall be https://sede.idae.gob.es.

(c) The ownership of the electronic seat shall be the responsibility of IDAE, and shall therefore be responsible for the management, contents and services made available to the citizens.

d) The management and coordination of the common contents of the headquarters shall correspond to the Director General.

e) The electronic venue shall include at least the content related to Article 3 of this resolution.

f) To ensure the provision of services, and in accordance with Article 8.2 of Law 11/2007, of June 22, the following channels are established:

1. º) For electronic access, through the Internet, either directly through the site or through the institutional portal www.idae.es.

2. º) For face-to-face care, the main offices of the IDAE sitas in Calle Madera, 8, 28004 Madrid, in accordance with the competences defined in the regulatory norms of their organization, without prejudice to the access through the Records regulated in Article 38 of Law 30/1992, of 26 November, of the Legal Regime of Public Administrations and of the Common Administrative Procedure.

3. º) For telephone attention, IDAE information services, on phone 913 14 66 73.

g) The information and services included in the electronic headquarters will comply with the principles of accessibility and usability, established in Law 11/2007, of June 22, in the terms dictated by the regulations in force in this material at any time.

h) The contents published in the electronic headquarters will respond to the criteria of safety and interoperability arising from Law 11/2007, of June 22, and of Royal Decree 1671/2009, of November 6, as well as of the Real Decree 3/2010 of 8 January, which regulates the National Security Scheme, and Royal Decree 4/2010 of 8 January, which regulates the National Interoperability Scheme.

Article 3. Content and services of the electronic headquarters.

1. The minimum content to be included in the electronic seat is:

(a) Updated information on the electronic headquarters, including the identification of the seat and the identification of the body responsible for its management and administration.

b) Information necessary for the proper use of the site including the map of the electronic headquarters, as well as the related to the intellectual property.

c) Electronic advice services to the user for the proper use of the electronic headquarters

d) System of verification of the certificate of the electronic headquarters, directly and free of charge.

e) Relation of electronic signature systems that are admitted or used in the electronic headquarters.

f) Access to the IDAE electronic record.

g) Access to the contractor's profile and other services provided by the Public Sector Contracts Act.

h) Data protection and privacy policy of the IDAE and liaison with the headquarters of the Spanish Data Protection Agency.

i) Link to the "Official State Bulletin".

j) Accessibility information.

k) Information regarding the conditions of confidentiality, integrity and availability of the information and communications that are made through the electronic headquarters.

l) Any information or service that the IDAE considers to be of interest or need.

2. The services available to the citizens to be included in the electronic headquarters are:

a) Catalog of procedures and services available at the electronic headquarters.

b) Electronic services letter of electronic headquarters.

c) Electronic means that citizens can use in exercising their right to communicate with the entity.

d) Link to the formulation of suggestions and complaints as provided for in Article 4 of this resolution.

e) Access to the case processing status through the electronic record.

f) IDAE bulletin board.

g) Official date and time, and days officially declared as non-business.

h) Certificate verification system.

i) Link to the General Access Point of the General Administration of the State.

Article 4. Means for formulating suggestions and complaints.

1. The electronic seat shall contain a procedure for the formulation of suggestions and complaints. The formulation of the complaints shall be considered as initiating the administrative procedure.

2. The means available for the formulation of suggestions and complaints in relation to the content, management and services offered at the electronic venue created by this resolution shall be as follows:

a) Electronic presentation through the general mailbox of IDAE suggestions and complaints available at its electronic headquarters.

b) In-person presentation or by post to the general register of the IDAE, Calle Madera, 8, 28004 Madrid.

3. The use of electronic services shall not be considered as means for the formulation of suggestions and complaints to users for the correct use of the electronic seat, without prejudice to their obligation, where available, to take care of them. problems raised by citizens.

Article 5. Regulations and resolutions.

1. The electronic headquarters of the IDAE shall contain the general rules concerning the electronic processing of the procedures.

2. Decisions given by the Board of Directors of the IDAE shall be published in the electronic seat where they relate to the matters covered by this resolution.

Final disposition first. New procedures and content modification.

The Director General of the IDAE is empowered to include new services, procedures and contents in the electronic headquarters by resolution, in the framework of which Article 6 of the Royal Decree is available. 1671/2009, dated November 6.

Final disposition second. Date of effect.

This provision shall take effect on the day following that of its publication, by resolution of the Secretary of State of Energy and Chairman of IDAE, in the "Official State Gazette".