Royal Decree 1655 / 1994, Of 22 July, Which Establishes The Title Of Technician In Trade And The Corresponding Minimum Teachings.

Original Language Title: Real Decreto 1655/1994, de 22 de julio, por el que se establece el título de Técnico en Comercio y las correspondientes enseñanzas mínimas.

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Article 35 of the organic law 1/1990 of 3 October, General Organization of the educational system, has the Government, after consultation with the autonomous communities, to establish the corresponding vocational training studies titles, as well as the minimum of each of these teachings.


Once by Royal Decree 676/1993 of May 7, they have set the General guidelines for the establishment of vocational training titles and their corresponding minimum educations, required the Government, likewise after consultation to the autonomous communities, according to foresee the rules mentioned before, and set each of the titles of vocational training, set their respective minimum educations and determine various aspects of the academic professional teachings without prejudice to the powers conferred on the competent educational authorities in the establishment of the curriculum of these teachings, ensure basic training common to all students.


For this purpose they shall determine in each case the duration and the level of the corresponding training cycle; the validation of these teachings; access to further studies and the minimum requirements of the centres that offer them.


They should also determine the specialties of teachers that must impart these teachings and, in accordance with the autonomous communities, the equivalence of qualifications for the purpose of teaching as provided for in the additional provision eleventh of the law of 3 October 1990, of the General Organization of the educational system. Subsequent standards must, where appropriate, complete the teaching allocation of faculty specialties defined in the present Royal Decree with the professional modules which belong to other vocational training.


On the other hand, and in compliance with article 7 of the aforementioned Royal Decree 676/1993, on May 7, is included in the present Royal Decree, in terms of professional profile, the expression of characteristic of the title professional competence.


This Royal Decree establishes and regulates aspects and basic elements indicated above the title of technician in trade training.


By virtue, on the proposal of the Minister of education and science, consulted the autonomous communities and, where appropriate, in accordance with these, with the reports of the General Council of vocational training and the State School Board, and after deliberation by the Council of Ministers at its meeting of July 22, 1994.


D I S P O N G or: article 1.


Sets the title of technical vocational training in trade, which will have official status and validity throughout the national territory, and approve the corresponding minimum teachings contained in the annex to the present Royal Decree.


Article 2.


1. the duration and level of the formative cycle are those established in paragraph 1 of the annex.


2 specialties required to the teaching staff that imparts teaching in the modules that compose this title, as well as the minimum requirements that will meet educational centres are expressed, respectively, in paragraphs 4.1 and 5 of the annex.


3. substances of high school that can be imparted by teachers of disciplines set out in the present Royal Decree, are established in paragraph 4.2 of the annex.


4. with regard to provisions of the eleventh additional provision of the organic law 1/1990 of 3 October, claim equivalents for the purpose of teaching the degrees that are expressed in paragraph 4.3 of the annex.


5. modalities of the Bachelor's degree to which this title gives access are indicated in paragraph 6.1 of the annex.


6 modules subject to validation by studies of occupational vocational training or correspondence with the internship are respectively, which are specified in paragraphs 6.2 and 6.3 of the annex.


Without limiting the foregoing, on a proposal from the ministries of education and science and of labour and Social Security, may include, where appropriate, other modules subject to validation and correspondence with occupational training and labour practice.


First additional provision.


In accordance with what is established in the Royal Decree 676/1993, of 7 may, establishing general guidelines about the titles and corresponding minimum vocational training lessons, elements that set out under the heading in the section 2 of the annex to the present Royal Decree do not constitute the exercise of profession entitled any regulation and , in any case, be understood in the context of the present Royal Decree regarding the scope of professional practice linked by law to the titled professions.


Second additional provision.


In accordance with the third transitional provision of the Royal Decree 1004 / 1991 of 14 June, are authorized to teach the present formative cycle private vocational training centres: to) having authorization or final classification to provide the Administrativo-Comercial branch of first grade.


(b) they are classified as approved to teach the specialties of the AdministrativoComercial branch of second grade.


First final provision.


The present Royal Decree, which has basic character, is run at use of the powers conferred on the State in the 149.1.30 article. the Constitution, as well as in the first additional provision, paragraph 2, Act 8/1985 of 3 July, of the right to education, and under the habilitation conferred to the Government on article 4.2 of the organic law 1/1990 of 3 October, General Organization of the educational system.


Second final provision.


It corresponds to the competent educational authorities dictate how many provisions are called for, in the areas of competence, to the implementation and development of the provisions of this Royal Decree.


Third final provision.


This Royal Decree shall enter into force the day following its publication in the.


Given in Madrid on July 22, 1994.


JUAN CARLOS R.





The Minister of education and science, GUSTAVO SUAREZ PERTIERRA annex index 1. Identification of the title: 1.1 name.


1.2 level.


1.3. duration of the training cycle.


2. reference of the production system: 2.1 professional profile: 2.1.1 general competence.


2.1.2 professional skills.


2.1.3 competence units.


2.1.4 realizations and professional domains.


2.2 evolution of professional competence: 2.2.1 changes in technological, organizational, and economic factors.


2.2.2. changes in professional activities.


2.2.3. changes in training.


2.3 position in the production process: 2.3.1 Professional and working environment.


2.3.2 functional and technological environment.


3. minimum educations: 3.1 General objectives of the training cycle.


3.2 Professional modules associated with a unit of competition: storage operations.


Animation of the point of sale.


Sales operations.


Administration and management of a small business.


3.3. transverse professional modules: general purpose computing applications.


Foreign language or of the autonomous region.


3.4 professional training in workplace module.


3.5 module professional training and job counseling.


4. Faculty: 4.1 specialities of the faculty with teaching attribution in professional modules of the training cycle.


4.2. subjects of high school that can be imparted by teachers of disciplines set out in the present Royal Decree.


4.3. equivalence of qualifications for the purpose of teaching.


5. minimum requirements for spaces and facilities to impart these teachings.


6. access to secondary education, validations and correspondences.


6.1 forms of secondary education that gives access.


6.2 Professional modules that can be subject to validation with occupational training.


6.3 professional modules that can be subject to correspondence with the internship.


1. identification of the title 1.1 denomination: trade.


1.2 level: intermediate vocational training.


1.3 duration of the training cycle: 1,400 hours.


2. reference of the productive system 2.1 professional profile.


2.1.1 general competence.


General requirements of professional qualification of the production system for this technical: execute action plans established for the marketing of products and/or services under optimum conditions of quality, time, place and price and administer and manage a small business.


2.1.2 professional skills.


-Animate the points of sale of establishments engaged in the marketing of products or services, achieving the objectives established in the different promotions and offers and apply the techniques of.


-Sell products or services using the sales techniques appropriate to the type of customer and the criteria established by the Organization, expressing themselves during the process with safety, precision and efficiency.


-Assist, inform and advise clients with diligence and courtesy, identifying their needs and satisfying them in the framework of the possibilities of the company.


-Perform the operations of collection that originate in the development of the commercial activity, effectively using existing technology and verifying payment comply with current regulations.



-Check that the front desk operations, handling, internal distribution and goods are carried out according to established procedures and complying with the rules of safety and hygiene.


Check the physical and environmental conditions of the warehouse are appropriate to the nature of the products and their packaging is in accordance with the requirements of the standard.


-Organize a small store, performing the necessary planning of internal routes, goods distribution operations and identifying the stock on hand at all times.


-Administer and manage a small business or commercial establishment, engaged in the activity with efficiency and profitability.


-To have a global and integrated vision of the business process in its technical, organizational and human aspects.


-Adapt to new work situations generated as a result of the changes brought about by the emergence of new technologies related to their profession.


-Execute a set of actions of Polytechnic or Polyfunctional, content of autonomously within the framework of the techniques of their profession, under established methods.


-Keep relations smooth with the members of the functional group in which it is integrated, collaborating in the achievement of the objectives assigned to the group, respecting the work of others, participating actively in the Organization and development of collective work and cooperation in overcoming the difficulties that arise.


-Maintain effective communications in the development of their work and especially in commercial operations, sales and customer service, informing and requesting assistance who do when contingencies occur in operation.


-Resolve problems and take individual decisions, following established rules or precedents defined within the scope of their competence, consulting with his superiors the decision when effects that may occur to alter the normal conditions of security, organization or economic.


Requirements of autonomy in work situations this technician, within the framework of responsibilities and objectives assigned by technical level higher than yours, will require you in the occupational fields concerned, in general, the capabilities of autonomy in: reception and control of the goods.


Valuation of merchandise in store.


Preparation of posters of the establishment.


Mounting of the showcase.


Preparation of linear's products.


Attention to the client.


Realization of cash receipts and payments.


Administration and management of a small business.


Sale of products.


2.1.3 competence units.


1 organize and control the operations of storage of products.


2 the activities of animation of the point of sale.


3. carry out sales of products and/or services.


4 administer and manage a small business.


2.1.4 realizations and professional domains.


Unit of competency 1: organize and control the operations of storage of products REALIZATIONS / realization criteria 1.1 monitor the received product, checking that it conforms to the contracted conditions of the order. /-Are detected any faults in the amount, date of expiry, damages and losses.


-Managed with the technical department, if applicable, verification of the technical characteristics of the product.


-Compare packing slip that accompany products with the corresponding invoice entries and are checked in the prices, units, discounts, taxes, and arithmetic operations.


1.2 organizing human resources and materials in each distribution of products in the warehouse operation, optimizing storage in accordance with the instructions received. / The human and material resources are assigned to optimize each layout operation time and ensure the physical state of the product.


-Are given precise instructions for the location of the products, in accordance with established criteria, standards of safety and hygiene, optimizing the available space and the necessary rotation of products.


-Handling of the products criteria, are established according to their characteristics and safety and hygiene standards.


-Sets a route that optimize time in storage operations and facilitate mobility in the handling of products.


1.3 rating the product stored in accordance with the valuation criterion of established and conduct inventories in the stipulated periods to meet the needs of information throughout the organization. /-Register entries and departures of products, manual or computerized, store cards and are kept up-to-date according to established procedures.


-The level of existence is maintained in the limits.


-Perform the calculations necessary to obtain the value of the products in the store, using the established criterion of valuation (PMP, LIFO, FIFO, and others).


-In certain periods the precise instructions to the team are given to perform the physical count of the product stored in the agreed period.


-The inventory is in the proper format, manual or computerized, correctly performing the calculations needed and the date.


-Checks the concordance between tabs of warehouse and the physical count of products, detecting possible deviations, making appropriate corrections and/or transmitting, in your case, the incidence originated.


-Transmitted in time and form the required information to the corresponding departments.


1.4 manage the expedition of the goods, using the packing and transport established. /-Checks that the merchandise in the store meets the needs of the order, in terms of quality and quantity of the same.


Check the merchandise packaging conforms to the conditions laid down.


-In the preparation of the order are given the necessary instructions for: packaging is carried out with the packing set.


The order is available for dispatch at the agreed date.


Place of placement of labels on the packaging is adequate and the information which must be registered in the same easily identify goods (sender, recipient, essential characteristics as endangerment, fragility and others).


-Verify that the issued merchandise is accompanied by the necessary documentation and that the data are correct.


-Instructions for charging occur in the means of transport by determining: goods which have to move and number of units.


Located in the store.


Handling systems in accordance with the characteristics of the product, ensuring physical protection.


Placement in the means of transport in accordance with the product, spaces and delivery at destination.


1.5 control the operation of the store fulfills established procedures and rules of safety and hygiene. /-Monitors the performance of the team store at each operation of reception, storage and dispatch of products, verifying time optimization and implementation of established procedures, according to the characteristics of the goods and the rules of safety and hygiene.


-Checks on the site of the goods appropriate health and safety measures have been applied.


-Check that the State of conservation of the warehouse (space physicist, furniture, tools, tooling, fire-fighting measures, etc.), is with the legal regulations of safety and hygiene.


-Transmit any detected anomaly, proposing, if necessary, corrective measures.


DOMAIN professional information, documentation (nature, types and supports): inventories of goods. List of gaps in warehouse. ABC of goods listed. Orders order. Packing slips in and out. Invoices. Store cards. Rules of safety and hygiene. Guidelines for the Organization of the store.


Media for the treatment of information: programs: user environments, software for management and control of warehouse. Equipment: personal computers, local network and teleprocessing.


Processes, methods and procedures: Organization and reception control, location of goods in warehouse and forwarding of the orders. Methods of assessment and management of stocks. Elaboration of inventory and store cards. Methods of positioning and handling of goods according to their specifications.


Main results of the work: goods stored according to their technical specifications and in appropriate place according to the rules of safety and hygiene. Forwarding and reception of orders. Physical inventory. Assessed and updated inventory.


Persons and/or organizations service target: head of purchasing. Carriers. Departments of production. Commercial departments. Providers of packaging and containers. Customers and suppliers.


Competition 2 unit: the activities of animation of the point of sale REALIZATIONS / implementation criteria 2.1 mounted showcase previously defined, transmitting the desired image of the establishment and compliance with specific safety standards. /-Identifies the image being transmitted and the parameters that determine the definite Showcase: Dimension.


Elements that compose it (products and materials of composition).


Distribution.


Periods of mounting.


Safety standards.



Installation of lighting.


Volumes.


Window Assembly is organized by determining: tools that are to be used.


Phases of execution according to the set time.


Procurement and preparation of materials.


Accurate installations.


-In the implementation of the Assembly are available, mix, manipulate and transform materials skillfully taking into account color techniques, physical characteristics of the products and materials, and safety regulations to achieve the desired effect.


-The Windows are changed periodically, changing products and other components of the same, according to the specifications received.


-Small establishments defines the window that is to be mounted according to the type of customer whose attention you want to capture, enhancing the / the item (s) with appropriate decorative elements and highlighting the differences of the offer of the establishment over the competition.


2.2 prepare the linear product optimizing spaces, looking for complementarity of items, and facilitating the purchase option. /-The linear distributed by product families, according to the planning established by the company, depending on its use and regulations in force.


-Products within the linear layout is done vertically or horizontally, according to criteria of (print order, location within reach of the client, concentration of care for the client in a reduced space zone, the levels of the linear optimization).


-In point of sale equipment placed different products, taking into account the number of faces to make it fully visible by customer from different angles.


-Products are reset in the sections at the time observed that they are reaching the tensile strength of.


-The products to those who desired greater output, according to the established plans, are placed at the height of the eyes by facilitating the purchase decision.


-Wanted by the way consumer products are located in the area close to the ground.


-There are measures of safety and hygiene on the products.


2.3 maintain updated information to properly guide the customer at the point of sale, preparing and placing the posters of the establishment and the labels of the products according to the procedures and commercial objectives. /-Are made precise posters (of prices, promotions, sections and others) by applying the most appropriate techniques of lettering (type of letter, writing techniques) or handling of desktop publishing software.


-Are marked, according to instructions received, the precise senses of circulation within the establishment using techniques and principles of.


-Shape, color, texture and font combine correctly to achieve the best contrast and harmony on posters and easy reading at suitable distance.


-In the realization of the promotional posters is expressed with clarity and accuracy the sections and products promotion.


-Labels are placed in a safe and visible position that facilitates the access to the information that they provide.


-The labelling process is carries out sorting and handling the products according to their characteristics and avoiding damage to the same.


-The development of the labels of the products is carried out on the basis of the information that you want to provide (price, provider, relevant characteristics).


-The price tags are kept updated at all times by checking the product offerings and tagging again, if necessary.


2.4 heat to increase the volume of sales. /-Precise Islands, are placed in order to attract the attention of the customer about the products on offer and promotion.


-Are core areas necessary to force travel buyer by much of the establishment.


-Precise Visual indicators pointing to the client where the promotional areas are placed.


-We organize the necessary promotion specific actions, the specifications received (shows operation and use of products, tastings, care centers and animation), inform you of promotions, articles and opportunities.


DOMAIN professional information, documentation (nature, types and supports): plans of the establishment. Rules of safety at work. Reports of the DDP (). Reports of sales by sections. Reports on follow-up of promotional sales. Reports of other possible sales (sales of headwaters of gondola, space on a bookshelf, featured special presentations at an area of sale, showcase, etc.). Prices of products catalogues. Documentation on decoration of establishments.


Media for the treatment of the information: programs: user environments, desktop publishing and graphics applications. Equipment: personal computers, local network and teleprocessing.


Materials, tools and equipment: materials and elements of decoration and realization of shop windows. Materials and tools of lettering and poster-making. Tools and equipment for the preparation of linear. Elements of POS (the place of sale advertising) or the manufacturer. Labels and labeling materials. editing and tagging.


Processes, methods and procedures: procedures standard in large establishments on distribution, replenishment and labelling of products. Mounting of showcases. Preparation of posters. Physical and psychological methods to.


Main results of the work: showcase. Posters at the point of sale. Tags. Promotion of products.


Persons and/or organizations target of service:. Designer showcases. Sellers. Advertisers. Clients.


Unit of competency 3: perform the operations of sale of products and/or services REALIZATIONS / realization criteria 3.1 cater to customer the request for products and services, satisfying their needs, and taking into account the action plans and sales objectives for the commercial establishment. /-The client's needs are identified to determine products or services that can satisfy them.


-Identifies the type of client according to observable characteristics (segment of population, behavior, questions and others) to implement the right to the same sale techniques.


-When necessary, necessary and up-to-date information about the product or particular service is obtained.


-Advising the customer about products that can meet their needs (applications, characteristics, price), providing information in a timely and orderly way and preparing, in his case, a practical demonstration of applications and management with clarity and accuracy.


-Identify promptly the place and the section where are located the products to prevent downtime in customer service.


Attention customer is carried out within a period that does not harm the functioning of the commercial establishment nor established sales goals.


-Personal cares and express themselves in contact with the customer is correct and friendly, so that future commercial relations be promoted.


-Previously purchased product is packed with a material appropriate to their characteristics so as to ensure their physical protection.


-The packaging of the product is carried out quickly and efficiently, taking into account aesthetics and style and transmitting the image that the establishment wants to give to the customer.


-In the Service post-sale pursued maintain clientele through diligent and courteous treatment.


-When the type of customer or operation that is to be performed exceeds the assigned responsibility are used promptly to the hierarchical superior.


3.2 determine the lines of commercial performance in sale, by adjusting the action plan defined by the company to the specific characteristics of each client. /-Identifies the parameters that affect the commercial performance: company and market (image of the company, sales volume, standards of performance, business objectives, position of the product in the market...).


Characteristics of the product or service (materials that is made the product, features of service, brand, presentation, uses, prices, safety, duration).


-Identified characteristics of the portfolio of potential customers and actual (age, potential purchase, orders made, pending closure orders and others) to detect strengths and weaknesses and to establish lines of action with each client.


-Drawing up an own sales plan taking into account the commercial parameters identified and in accordance with the objectives set by the Organization, detailing: planning of visits (routes, frequency, number, etc.).


Sales targets and script for each client.


Expansion of the customer base.


Negotiation margins and conditions offered.


Performance limits.


3.3 obtain the signature of the order closing techniques appropriate within the room for manoeuvre of sale established by the company. /-Identifies the negotiating phase determining the timing of deal closure and the strategy appropriate to the type of client (aspects that are going to develop, optimal time of the interview, provided for objections).


-Interview with the client is directed in accordance with the strategy set to react promptly to any unforeseen incident.



-Purchase provides the customer creating a friendly and positive atmosphere and acting friendly and educated.


-The objections filed by customers are resolved properly on the basis of the developed sale.


In the negotiation process, different aspects of the operation within the margins laid down until the signing of the order will shutting down.


-The conditions governing the contract of sale settle clarament e, elaborating the corresponding document in accordance with the regulations in force and the criteria established by the company.


3.4 resolve within the framework of its liability claims filed by customers, according to the criteria and procedures established by the company. /-Is adopted a positive attitude towards the complaint or incident submitted by the client accepting the responsibility that corresponds in each case.


-It identifies the nature of the claim, by correctly filling in the documentation that is required according to the procedure laid down and informing the customer of the process to be followed.


-Facing complaints or unjustified incidents of customer a safe stance is adopted showing education and presenting reasons for reaching the agreement with the customer and, if necessary, apply the criteria set out by the organization.


-The complaint or incident is collected and channelled as a source of information for further analysis.


-When information or contingency beyond the assigned responsibility, is transmitted to the hierarchical superior promptly.


3.5 make and control the operations of collection and payment in currency, checks, and credit cards, both national and foreign, ensuring their reliability and accuracy. /-Box is kept in appropriate conditions of use and handling.


-When necessary, prices of sold items codes are introduced in the box quickly and safely.


-Are kept updated codes of prices established procedures.


-If applicable, verifies the correct completion of checks in accordance with the legislation in force and there are checks that validate credit cards used as payment.


-The operation of billing or payment is finalized with the delivery of the correct change and providing or requesting documents showing the purchase or sale.


-Determines the appropriate location for the placement of money, checks and credit documents.


-The operation is carried out with kindness, correctness and clarity, indicating the amount verbally.


-The calculations necessary to effect change of foreign currency are made correctly.


-Be used with skill and reliability equipment and terminal box in the realization of the receipts and payments.


-Is the tonnage and closing of the box, detecting possible deviations made records and provides the information and supporting documents to the responsible for posting.


DOMAIN professional information, documentation (nature, types, supports): catalogues of products or services. Listing of prices and offers. Client files. Delivery notes. Notes service, invoices. Orders and journals specialized; commercial and general information of the company. Technical data of the product. Information industry and the environment of the establishment. product. Information of in store. Checks, credit cards, bills of Exchange.


Materials, tools and equipment: samples of products. Advertising posters. Exhibitors. Brochures. Recording machines. Terminal charge credit cards. Point of sale terminals. Calculator.


Processes, methods and procedures: application of sales techniques. Closing of the sale.


Attention to the client. Preparation of own sale commercial action plans. Cash management.


Main results of the work: the product or service for sale. Contract of sale. Operations box.


Persons and/or organizations service target: customers. Sellers. Commercial Director. Administrative staff. Sales team leader. Responsible for the establishment and/or section.


Unit of competency 4: administer and manage a small business achievements / performance criteria 4.1 obtain and assess information necessary for the implementation of a small business, applying the appropriate procedures. /-Identifies the variables and parameters that affect the selection of the activity and location of a commercial establishment.


-Identify and select the most reliable sources of information that provide the data needed for decision-making.


-Are made timely arrangements for obtaining the information and, if necessary, applies the technique of data collection that provides the most reliable and representative information.


-Processed information obtained, by applying appropriate methods, so that the data perfectly organized for decision-making are.


-Determines the activity, location and objectives, which are deducted as through the analysis of the information.


4.2 determine the Organization of the commercial establishment and resources for optimum performance, in relation to the objectives set. /-Selects the legal form of company most appropriate objectives, available resources and the characteristics of the activity.


-Determines the composition of human resources, according to the functions that need to be developed in the activity of the commercial establishment and objectives.


-Determines the composition and optimal investment in fixed assets, in accordance with the objectives and available financial resources.


-Determines the physical location that is most suitable for the type of establishment, starting from the analysis of the parameters affecting the selection.


-Prepares a budget of expenses and income, according to the forecasts of demand.


-Assesses the possibility of subsidies or aid to the company or activity, offered by the different public administrations.


-Select the source of outside funding best suited to the anticipated needs, based on an analysis of the information provided by credit institutions and carrying out appropriate calculations.


-Determines the organizational structure of the establishment, functions and activities that should be developed to achieve the planned objectives.


-In the recruitment of staff applies the current legislation and the collective agreement for the sector.


-Identify forms of contracts in force and most common in the sector.


-Determines the modality of hiring the most suitable depending on the objectives.


4.3 manage the establishment and implementation of the commercial establishment, complying the legislation in force. /-Identifies legislation that regulates the establishment and implementation of a small business and establishes the documentation and procedures required.


-Identify the official bodies that processed documents for the Constitution and setting up.


-Are the necessary steps to obtain the documentation required by law.


-Appropriate procedures, are carried out on time, before public bodies for the initiation of the activity, in accordance with the legal requirements.


4.4 make the administrative arrangements generated in the development of the commercial activity, in accordance with the legislation in force. /-Made a documentary archive, recording inputs and outputs, applying the criteria of information organization.


-Identify the fiscal calendar and taxes affecting the activity and income.


-Are produced in the proper format orders, delivery notes and invoices, making the relevant calculations.


-The mercantile legislation that regulates the payment documents is identified.


Be completed commercial documents of payment with the exact data and applying the legislation in force.


-Checks that the data containing the payroll and the contribution to Social security documents are correct.


-Are identified in time and formed labour legal obligations.


High and low employment.


Payroll.


Social insurance.


-Identify the legislation governing the requirements that must meet the documentation and printed on commercial operations.


-Identifies the documentation and data necessary to carry out in time and form of legally required tax payments.


-Simple liquidation of tax, applying current legislation are made correctly.


-Conditions governing the use of electronic means of payment, direct debit, lines of credit and discount effects are set with credit institutions.


4.5 negotiate with suppliers the most advantageous purchase conditions possible, using appropriate techniques. /-Commercial regulatory of contracts for sale is identified.


-Different vendor offerings, are obtained through the proper procedure to perform a detailed analysis of the conditions offered.


-Optimum conditions of purchase from the foreseen objectives, identify valuing the offer of the supplier and determining the acceptable margins of negotiation.


-Perform the necessary calculations to obtain the price thing to negotiate.


-In the process of negotiating a flexible approach is adopted and with predisposing positive agreements, taking into account the objectives set.



-In the realization of the conditions of purchase apply techniques of negotiation, taking into account the established margins.


4.6 managing advertising activities that support business objectives and optimize the development activity. /-The objective of the advertising action is determined.


-Gets information on the main characteristics (cost, geographic scope, audience and others) of brackets which should be used in each advertising medium.


-Estimated cost that would take a certain form of advertising (ads commercial or brand, advertorials, texts, lights, posters, brochures, other) in different types of support.


-Are made timely arrangements for the recruitment of the selected advertising action.


-Estimated profitability that resulted in the execution of the advertising action by applying appropriate methods.


DOMAIN professional information, documentation (nature, types and supports): market research. Catalogues, journals. Official economic yearbooks. Surveys. Information on sectors. Commercial and labour legislation. Administrative documentation. Official forms. Information on foreign financing. Information about advertising media.


Media for the treatment of the information: equipment: personal computers, local network and teleprocessing. Programs: environments, spreadsheets, databases, word processing, administrative and commercial management.


Processes, methods and procedures: market study. Hiring. Constitution and start-up companies. Administrative processes. Negotiation procedures.


Main results of the work: document database with information about the market (sectors, products, and other) and commercial variables. Constitution and implementation of a small business. Administrative documentation. Purchase and sale of products.


Persons and/or organizations service target: suppliers. Clients. Administrative agencies. Financial institutions. Official bodies. Commercial agencies.


2.2 evolution of professional competence.


2.2.1 changes in technological, organizational, and economic factors.


Changes in today's society - composition of the population, socio-cultural environment, purchasing power, etc., represent variations in consumption habits and, therefore, in the commercial sector. These changes are oriented towards the reduction of the number of small business enterprises, whose potential loss of workers will be compensated by the creation of jobs in supermarkets and specialty stores.


Acquires increasing importance the concept, which involves integration of leisure in the trade as a marketing technique to attract consumers. This fact requires a process of adaptation of the sector which, together with the extended shopping hours, they are negative factors for small businesses against large areas.


In relation to the incorporation of technological innovations include: the expansion of different barcodes for product coding.


The development of the telephone marketing.


The expansion of the money in plastic and the use of EDI (electronic data interchange) computer systems.


The profusion of electronic reading systems, notably the scanner, among the establishments of the branch of power.


The increase in the penetration of the point of sale, both wholesale and retail terminals.


The implementation of new working procedures in the stores (use of robots for loading and unloading, packaged or sealed boxes...), has led to changes in their organizational structures.


The rationalization of the cost structure favors the flowering of commercial agencies as intermediaries that lend their distribution and marketing of products or services.


2.2.2. changes in professional activities.


Greater strength acquired by the areas of sale will be a: an increase in demand for certain professions in the field of the window dressing, giving rise to the appearance of companies specializing in offering these services to commercial companies.


A greater appreciation of the activities of customer service.


That the retailers will be required for specialty stores and hypermarkets, in such a way that this evolution will not be at the expense of traditional trade, but in addition to the same.


2.2.3. changes in training.


The use of new technologies in the Commerce sector, such as EDI, plastic money, scanner, terminals, point of sale, etc., represent changes in the traditional mechanisms used in commercial activity and demand, therefore the conversion training.


The emergence of new procedures and methods of storage and the use of advanced systems in operation and management of department stores, justifies the training in methods of organization and systems of manipulation of stocks in the case of large areas.


The influence that is taking the behavior of the consumer at the point of sale, originates the growing need of the study of the psychology of the consumer who will guide the actions of design showcases, posters, placement of products, etc., in short, a growing increase of training in techniques, whose application facilitate or encourage the purchase decision.


The small merchant, one of the most characteristic of the sector, is in process of transformation towards a higher qualification, claiming, in addition to a better understanding of the whole commercial process and products, training in financial, organizational aspects and image.


The areas of Informatics and languages is justified by its basic instrumental character and particular trade relations and great importance of tourism in our country.


2.3. position in the production process.


2.3.1. professional and working environment.


This figure may exercise its activity in the sector of trade in the areas of marketing and storage.


In small shops you can practise self-employed as a merchant that establishes a business family and with few employees.


Medium or large commercial establishments work self-employed in different sections of the commercial.


The main subsectors in which can play its activity are: industrial enterprises (Department store), trade to the wholesale trade to the retail, integrated trade, associated trade and commercial agencies.


2.3.2 functional and technological environment.


This professional figure is mainly located in functions: storage-distribution, sales, customer service and the public, and animation of the commercial establishment.


Technological knowledge and techniques cover a range of sale, warehouse and administration and are linked a: processes of storage of products: methods of organization and procedure for stock manipulation. Techniques for controlling operations of storage of products.


Marketing process: techniques, sales techniques, communication techniques and equipment for the collection of sales operations management.


Administrative management processes: processing of administrative documentation, preparation of documents (invoices, delivery notes, checks).


Knowledge of: rules of safety and hygiene at work. Preparation of inventories. Valuation of stocks. Sales techniques. Administrativas-contables techniques.


Occupations, most relevant type jobs: for the purpose of vocational guidance are listed below the occupations and jobs that could be performed by acquiring the skills defined in the profile of the title: trader, employee replacement, dependent in general and of trade, responsible for store, technical salesperson, sales representative, head of box, the customer , warehouseman, employed by commercial agencies.


3 minimum 3.1 objectives General teachings of the training cycle.


Apply processes of organization of a warehouse, identifying the fundamental operations, procedures appropriate, machinery and tools, interpreting and applying the rules of safety and hygiene in the management of its operation.


Apply the techniques of performing Assembly of shop windows, cartelisticas, placement of products and other actions of animation of the point of sale, understanding the effect that produce consumer actions, and using skill with tools and materials.


Use sales techniques the processes of negotiation and customer-oriented, identifying specific business needs, providing friendly and applying psychological methods and operating with equipment appropriate to the operation that is to be performed.


Operations of commercial calculation necessary for the preparation, completion and registration of the information from the administrativocomercial management.


Develop basic processes of management of a small business, putting together administrativa-comercial documentation for the development of the activity, defining operating procedures.


Interpret and apply the commercial terminology used in the sector, associated equipment and material, as well as concrete actions that are performed regularly.



Operate with software in the performance of tasks of a small business administration, management of the warehouse and posters at the point of sale.


Interpret business information in a particular language and express themselves correctly in situations of trade.


Use communication techniques in the trade relations and the work environment to transmit and/or receive information and resolve conflict situations that may arise in the development of the activity.


Interpret the legal, economic and organizational framework that regulates and determines the business, identifying the rights and obligations arising from labour relations, acquiring the ability to follow established procedures and to act effectively in the anomalies that may occur in the same.


Use and search channels of information and training related to the exercise of the profession that enable you knowledge and the inclusion in the trade and the evolution and adaptation of their professional capabilities to technological and organizational changes in the sector.


3.2. professional modules associated to a competition unit.


Professional module 1: operations of storage associated to the unit of competency 1: organize and control the operations of storage capacities TERMINALS / evaluation criteria 1.1 apply methods of internal organization and procedures for handling of inventory in the warehouse. /-Describe the relationships and information flows generated between the store and the remaining departments of companies type.


-Distinguish the different types of common stock in production companies, commercial and services.


-Interpret the rules applicable to the handling of products type and deduce their implications in the Organization of the store.


-Describe benefits and basic technical characteristics of the equipment of internal transport and handling of goods used in storage operations.


-Relate the media handling with product type, justifying such a relationship according to the physical and technical characteristics of both.


-Analyze different types of organization of the store and explain advantages and disadvantages of each one of them according to the time of the product location, storage, mobility in the warehouse costs and characteristics of the product.


-In a case study which provides characteristics of a warehouse, human resources and materials available and the types of products stored in an internal distribution operation, deduct: the allocation of human and material resources.


The spatial organization of the warehouse, determining the location of each type of product.


Itineraries of internal transfer of products that optimize storage times.


1.2 apply methods of control and valuation of stocks and inventories, in accordance with the legislation procedures. /-Explaining the administrative procedures relating to the reception, storage, internal distribution and issuance of stocks, specifying the function and the formal requirements of the generated documents.


-Specify the concepts of optimal and minimum, by identifying the variables involved in their calculation.


-Clarify the concepts of acquisition price and production cost and their function as accounting standards of valuation of stocks.


-Analyze the various methods of valuation of stock and its implications for the estimation of cost of the goods sold and ending stocks, specifying which are accepted by the accounting regulations.


-Describe and characterize different types of inventory and explain the purpose of each of them.


-Explain the most commonly used criteria for classification of stocks.


-In a so-called practical which provides conveniently characterized information on the movement of stocks in a simulated store: specify the information that must include the delivery notes and invoices corresponding to the stock received.


Prepare the delivery notes and corresponding stocks issued delivery notes.


Register initial stocks and subsequent receipts and shipments of products on store cards.


Value stocks by applying different valuation methods accepted by the accounting regulations.


Compare the results obtained from the application of the various methods of valuation.


The inventory of stocks by choosing the most appropriate method.


1.3 related packaging, labels and means of transport with the typology of products and destinations. /-Interpret the rules and regulations governing the packaging and labelling of products.


List the various existing means of transport and describe advantages and disadvantages.


-Describe the characteristics of the types of most commonly used packaging and relate them to the physical and technical characteristics of product type.


-Describe the information that collected the most used types of labelling and relate products type.


-In case studies which provides conveniently characterized information goods: identifying rules of packing and labelling applicable in each case.


Identify the most suitable packaging to the characteristics of the goods and means of transport.


Pinpoint the location of the label on the goods and the information to be included.


Propose the distribution of goods on the means of transport on the basis of their physical characteristics and destination points.


1.4 interpret rules of safety and hygiene applicable in different types of stores and products. /-Describe the General security measures that must meet any store in accordance with the regulations.


-Given different types of stores and products, conveniently characterized, describe the applicable regulations in each case, to the conservation of products, store packaging and prevention of accidents and accidents.


1.5 use warehouse management computer applications. /-Install the applications according to the established specifications.


-To analyze the fundamental procedures of the installed applications and functions.


-In a case study which provides conveniently characterized information on the movement of stocks in a simulated store: define the files of the application according to the proposed parameters.


Be high, low, and changes in files of products, suppliers and customers.


Record entries and exits from stock, update the corresponding files.


Produce, archive, and print the resulting store tabs.


Produce, archive, and print the inventory of stocks valued.


CONTENTS Basic (75 hours) storage and internal distribution of products: storage systems: advantages and disadvantages.


Classification of the products.


Procedures for handling of cargo or goods.


Calculation of the costs of storage and handling.


Needs of resources and internal organization.


Physical types of warehouse design.


E management inventories: classification criteria of.


Analysis of rotation of stocks.


Methods of stock valuation.


Preparation of store cards.


Inventories.


Goods: means of transport.


Packing and labelling.


Process of preparation of an order.


Safety and hygiene in the warehouse: application of rules depending on the type of goods and warehouse.


Rules and regulations governing the prevention of accidents in the warehouse.


Warehouse management software applications.


Professional module 2: animation of the point of sale associate unit of competition 2: the activities of animation of the point of sale terminal capabilities / evaluation criteria 2.1 techniques of dressing according to previously defined technical, commercial and aesthetic goals. /-Describe elements, materials and essential facilities that compose a showcase.


-Explain the psychological effects on consumers that produce the different window dressing techniques used.


-Explain the roles of the techniques of window dressing on the composition of the showcase and the empowerment of articles.


-Describe the different visual effects pursued with various combinations of color and light type.


-Explain the effects produced on the consumer application of the various techniques of window dressing.


-Starting from the design of a defined Showcase: interpret the objectives.


Select materials.


Arrange the execution.


Perform the composition and Assembly, applying techniques of window dressing.


-Starting from the characterization of a commercial establishment, a potential clientele and desired effects: determine specific window dressing techniques to apply in the design of the showcase.


Define the criteria of composition and Assembly of the showcase.


Define the criteria for selection of materials.


Design showcase that meets the objectives set by applying proper screening methods and precise techniques.


2.2 apply labeling techniques in carrying out different types of posters for commercial establishments, using materials and appropriate equipment. /-Identify and relate the different families of letters with the effects produced.



-Make different posters from the characterization of an establishment and the messages that you want to convey, labeling techniques and combining different materials that achieve harmonization between shape, texture and color.


-Use editing software in the making of posters from the characterization of an establishment and the messages that you want to transmit.


2.3 defining solutions to heat one of sale on different types of commercial establishments. /-Describe different behaviors and habits of consumers at the point of sale type.


-Explain the concept of and.


-Specify the methods and procedures to heat one, noting the effect of each of them in the consumer.


-From a practical course in which a commercial establishment is conveniently characterized: distinguish the and of it.


Propose a method to heat the and explain the expected effect.


2.4 implement procedures of organization and preparation of linear according to commercial criteria, optimization of spaces and complementarity of products. /-Explain the effect that produce consumer modes of location of products on shelf.


-Classify products in families observing the regulations in force.


-Identify the commercial and physical parameters that determine the placement of products in different levels, areas of shelf and position.


-In a case study conveniently characterized that provides information about rotation of products on the shelves of a commercial establishment: estimate the time in which you have to perform the replacement of the product on the shelves, avoiding breaks in.


-Given a certain products and a linear: organize the distribution and placement of products in the same, applying techniques of.


CONTENTS Basic (105 hours) Organization of the point of sale: spaces at the point of sale.


Human and material resources at the point of sale.


Behavior of the customer at the point of sale.


Management of the exhibition area: determination of linear minimum.


Distribution of families of items on the shelves.


Vertical and horizontal implementation of products.


Window dressing: Psychological and sociological effects of the showcase at the consumer.


Window dressing techniques.


Elements and materials of a showcase.


Design of shop windows.


Organization of the execution of a defined window.


With rules of safety in the Assembly of a showcase.


At the point of sale posters: types of letters.


Lettering techniques.


Main types of posters.


Desktop publishing and graphics software applications.


At the point of sale promotion: hot spots and cold spots in the commercial establishment.


Physical and psychological methods to heat the cold spots.


The place of sale (POS) advertising.


Professional module 3: sales associate to the competition 3 unit operations: operations of sale of products and/or services capabilities TERMINALS / criteria of assessment 3.1 analyse and apply the right techniques in the sale of products and services. /-Describe the fundamental stages of sale in situations type.


-Interpret the parameters that determine the type of the client.


-Specify the variables that intervene in the conduct of the customer, distinguishing between rational buyers and consumers on impulse.


-Describe the attitude and the basic behavior spaces that a seller should develop trade relations.


-Explain the basic techniques of beginning of business depending on the type of customer relationships.


-Explain the basic selling techniques to capture the attention and interest depending on the type of customer.


-Explain the basic techniques of negotiation conditions and closing of the sale depending on the type of customer.


-Describe the influence of the knowledge of the characteristics of the product or service at different types of sale.


-In an interview with a so-called customer simulation, and from conveniently characterized information: identify the type of customer and purchase needs, making timely questions.


Describe clearly the features of the product, highlighting its advantages and its adaptation to the needs of the client.


Maintain a correct attitude that facilitates the purchase decision.


Adequately rebut the objections based on the type of client.


Use the sales techniques appropriate for each stage of the interview.


Critically evaluate the developed actions.


3.2 program performance in sale from commercial parameters defined. /-Interpret the basic parameters involved in a sales plan.


-Identify the relevant information about the portfolio of clients for the performance of sale programming.


-Describe the basic stages in the programming of actions for sale.


-Describe the characteristics of a stratagem of sale, specifying their function.


-From information conveniently characterized on sales targets, portfolio of customers and characteristics of the company and the product, carry out programming of the action of sale that includes: number and frequency of visits.


Routes that optimize time and cost.


Lines and room for manoeuvre for the achievement of the objectives.


Information sheet for sale.


3.3 applying business methods of care customer defined sales processes. /-Starting from a given product and a defined image, selecting and packaging and packed right to the physical characteristics of the product and the image that you want to transmit. -Define the parameters that characterize the proper attention to a client.


-Describe the methods most used usually in control of quality of after-sales service.


-Explain the meaning and importance of after-sales business processes in service.


-Define the most commonly used communication techniques applied in public situations and in the mediation of complaints.


-Classify and characterize the different stages of a communicative process contextualizing them in customer service situations.


-From the simulation of a situation to a customer.


Identify the elements of communication and analyzing the behavior of the client.


Adapt your attitude and his speech to the situation that splits.


Check the clearness and precision in the transmission of information.


-Starting from an assumption of request for information to a particular agency or Department.


Develop the writing that note the treatment appropriate to the Agency and that is written clearly and concisely depending on its purpose.


-In an alleged telephone conversation with a client: identify and identify the person observing due Protocol.


Adapt your attitude and conversation to the situation which is part.


Facilitate communication with the use of techniques and attitudes appropriate to the development of communication.


-Given a specific topic to expose: express it orally in front of a group or in a relationship of communication which involves two partners.


3.4 prepare basic documents derived from the performance in selling, implementing legislation and in accordance with defined objectives. /-Identify and interpret the trade rules applicable to contracts for sale.


-From conditions agreed for the sale of a product or service, make the sales contract that formalized the operation in accordance with the applicable legislation.


-Given the characterization of a product or service, a commercial aim and conditions of sale base prefixed by the address: making the offer to be presented to a client.


-Given some historical data that customers and sale actions defined: create statistics that grouped the data in a document that involves easy interpretation and consultation.


3.5 the calculations derived from defined sales operations, applying the appropriate commercial formulas. /-Define the formula of simple interest, discount shopping and rational.


-Define the concept of currency and the concept of change.


-Describe the variables that intervene in the formation of the selling price.


In a so-called practical which characterizes a sale, with postponement of payment and conditions in the agreement process: calculate the final price of the operation, by applying the adequate formula.


Interpret the result.


-Given some data about the price of a foreign currency in the foreign exchange market: calculate the equivalent in national currency.


-In a so-called practical which quantifies the different types of cost involved in obtaining a product, the percentage of planned commercial margin, possible discount percentage depending on conditions of payment and fees levied on the operation, calculate: total selling price.


Discounts depending on the different payment options described.


-In a so-called practical which provides conveniently characterized information on economic and financial operations in a simulated business: calculate the selling price by applying the proposed mark-up.


Calculate the amount of the proposed sales, applying discounts, bonuses and VAT corresponding.



Calculate accrued interest for the postponement of the payment of the sales.


Calculate the discounts and commissions relating to the proposed negotiation of trade effects.


3.6 manage the terminal point of sale (POS) and electronic means of payment so that collections and simulated payments of a particular commercial activity are recorded. /-List and explain the different types of commercial coding.


-List and explain the functions of the keyboard of POS.


-Simulate different types of cash receipts and payments of goods that can be performed on a day in a so-called commercial establishment, correctly using electronic means of payment and a given POS.


-Quote and describe the technological innovations associated with a POS and electronic means of payment that exist in the current commercial activity and explain the process to be followed in its use.


CONTENT basics (duration: 105 hours) basic aspects of sale: the needs and tastes of the customer.


Variables that affect or determine the interests of customer consumption.


Motivation, frustration, and defense mechanisms.


The theory of Maslow.


Seller: qualities that a good salesman must meet.


Sale and development skills.


Relations with customers.


Essential characteristics of the products or services that a seller should know.


Communication: stages of the communication process.


Written communication.


Rules of communication and writing.


Models of communication.


Oral communication.


Techniques of reception and transmission of oral messages.


Means and equipment of communication and oral transmission of information.


Evolution of communication systems.


Sales techniques: the sales stage.


Planning of the negotiation.


Sale practices appropriate to the type of client.


Technique to rebut objections.


The closing of the sale.


Preparation of the sales contract: Clausulado.


Rules and regulations governing the sales contracts.


Preparation of the document.


Presentation and demonstration of a product or service: points that should be highlighted in the presentation or demonstration.


Process and packaging methods.


Application techniques.


The Organization of sale: structure/organization of the sales department.


Planning of sales visits.


Derived business data processing.


Application of the commercial calculation in the sale: simple interest.


Price calculation.


Foreign Exchange.


Point of sale (POS) Terminal: electronic payment methods. The electronic transfer of funds.


Code EAN or barcode.


Concept and types of common terminals.


Use and handling of cash registers and the POS.


Professional module 4: Administration and management of a small business associate to the unit of competency 4: administer and manage a small business capabilities TERMINALS / assessment criteria 4.1 apply the appropriate procedures for obtaining the relevant information in the study of the implantation of a small business. /-Identify fundamental trade and economic variables that must be considered to determine the activity, size, location and functional organization of a small business, specifying the sources that provide information relevant to the matter.


-List public and private support to the development of the activity of commercial establishments, identifying its specific function.


-Explain the concept of direct and indirect primary, secondary source and define procedures to obtain information from them.


-Starting from a conveniently characterized practical course where you need specific information to a specific market prospecting: identifying secondary sources of information and access to the same procedures.


Select the source of secondary information that can provide the most reliable value of the defined variables.


Make a format for the collection of data that meets the information needs.


-Starting from a few conveniently characterized data relating to economic and commercial quantities of a particular sector: apply the statisticians who provide information on the situation in each market.


Interpret and analyze statistically the results, deducing conclusions.


Apply the appropriate software.


-Given a market segment clearly characterized and a commercial objective: define the cross-section of the defined market segment.


Design a survey to collect fundamental data for the study.


Use appropriate computer applications.


4.2 analyze up procedures for the establishment and implementation of a small business, in accordance with the legislation in force. /-Distinguish the different legal forms of enterprise, identifying in each case the level of responsibility and the minimum legal requirements for their Constitution.


-Describe the procedures required by law for the Constitution and establishment of an enterprise, by specifying documents, organisms that are handled and the shape and the term required.


-Interpret specific legislation that regulates the activity of small commercial establishments in certain sectors.


From a practical course of Constitution and implementation of a small commercial establishment conveniently characterized: identify and interpret current legislation applicable to the so-called defined.


Identify the agencies that dealt with the required documentation.


Successfully complete the required documentation and describe the handling of the same process.


4.3 analyze the assets necessary for the development of the activity of a small business. /-Specify the differences between investment, expenditure and payment and income and payment.


-Define the concepts of asset, liabilities payable and net, specifying their fundamental relationship.


-Identify the fundamental needs of investment in fixed assets in small commercial establishments type.


-Deduct benefits and drawbacks of the self-financing in a small business.


-Identify the sources and most common forms of external financing for the development of the activity of a small business.


Interpret the information provided by the financial ratios used in the valuation of the patrimonial situation of small commercial establishments.


-Explain the basic business of a small business cycle, establishing the relationship between flows of purchases, sales, payments and collections.


-From conveniently characterized most relevant financial ratios from a given sector in small commercial establishments: deduction composition and suitable proportion of the assets in this type of commercial establishments.


4.4 interpret the existing labour laws and collective agreements of certain sectors of Commerce, defining the implications in the management of labour relations. /-Describe the basic types of employment contracts features, identifying your requirements, duration, time, formalization procedures and grants and exemptions, where appropriate.


-Specify labour variables governing the collective agreement for the sector.


-Define the job duties of an independent entrepreneur, identifying documentation and required paperwork, procedures and deadlines.


-Explain and/or identify procedures, documents and related deadlines a: the registration of the company in Social Security.


Affiliation of workers to the Social Security, high, low and variation in data.


Statement-settlement of contributions from the company and workers to Social Security.


-Define the basic wage concepts that compose a payroll type.


-Explain and/or identify procedures, documents and time limits relating to the statement-settlement of the retentions made to workers on account of income tax.


4.5 analyze the basic administrative procedures relating to the management of a commercial establishment and interpret or develop the generated documentation. /-Identify and characterize the basic mercantile documents generated in the commercial activity of a small business, distinguishing its function and the legal requirements that must be fulfilled.


-Identify the basic legal requirements for contracts of sale and rental of real estate.


-Describe the stages of the accounting process of financial information.


-Describing the relevant parameters that should be considered in the selection of vendor offerings and are subject to negotiation.


-Interpret and describe the fundamental valuation rules defined by the General Accounting Plan for: fixed assets.


Stocks.


Purchases and expenses.


Sales and income.


-Interpret and describe the fundamental information that provides the balance sheet and the income statement.


-From buying and selling operations conveniently characterized, properly develop: the order notes.


The delivery notes and invoices.


Bills of Exchange.


The receipts.


Checks.


using the appropriate documentary models.



From a conveniently characterized practical course of liquidation of a current account or savings calculations correctly, by applying a method commonly used in banking practice.


-Explain the procedure followed in the liquidation of current accounts and savings, the management of collection and discount trade bills, granting and repayment of loans and the bank credit lines.


4.6 estimate the tax obligations arising from the operation of a small business, in accordance with the regulations. /-Describe the characteristics of indirect taxes that affect the traffic of the company and the direct benefits.


-Specify the corresponding individual and collective enterprises fiscal calendar.


-Explain tax regimes of the VAT and the taxable person who applies them.


-Describe statement-settlement procedures of the: IAE.


VAT.


PERSONAL INCOME TAX.


Tax corresponding to a small business.


-Describe the type of liability incurred by failure to comply with tax obligations.


CONTENT basics (duration: 75 hours) the company and its environment: legal-economic concept of company.


The activity definition.


Organizational and functional structure.


Location, location and legal dimension of the company.


Applicable regulations in the field of domestic trade and Consumer Affairs.


Competent institutions in domestic trade.


Structures of commercial distribution: domestic trade and commercial structures.


Partnerships and integration.


New development of the distribution.


Market research in the implementation of small commercial establishments: the research objectives.


Phases of the market study.


Research techniques.


Application of statistics in market research.


Creation and legalization of small commercial establishments: legal forms of enterprises.


The Constitution and start-up management. Official procedures and documentation.


Heritage elements.


Human and material resources.


Regulation of labour relations: the sector agreement.


Different types of employment contracts.


Payroll.


Social insurance.


Administrative management: administrative documentation.


Accounting and accounting books.


Banking services for small business.


Sale and rental of real estate.


Tax: fiscal calendar.


Most important taxes that affect the activity of the company.


Payment of VAT and income tax.


Financial management of an enterprise: sources of funding.


Credit institutions and its operations. Negotiation of effects. Bargaining Bill. Current accounts.


Compound interest. Final values and current values. Types nominal and effective rates.


Bank lending in the short and long term.


The. The.


Grants and subsidies to small business.


Financial ratios in the sector.


3.3. transverse professional modules.


Professional module (transverse) 5: applications of general purpose capabilities TERMINALS / assessment criteria 5.1 interpreted the basic functions of the logical and physical elements that make up a computer system. / Explain the basic functions of the central unit of process and of the peripheral equipment, related to common phases of a data processing.


-Distinguish the basic functions of the internal memory, pointing out the incidence of its storage capacity in the performance of the computer system.


-Classify the peripheral equipment commonly used according to their function in the process of data.


-Distinguish the basic characteristics of different file supports commonly used in the personal computer segment.


-Describe the General characteristics of some models in the market of personal computers.


-Clarify the concept and define its multiples.


-Define the concept of program.


-Clarify the concepts of registry and computer file.


-Explain the concept of computer application and list type applications in business management.


-Starting from a case study on a computer system that is has an installed and your basic documentation, identify: that of the system.


The operating system and its features.


The configuration of the system.


Installed applications.


The media used by the system.


5.2 apply, as user, utilities, functions and procedures of a single-user operating system. /-Explain the structure, functions and basic characteristics of a single-user operating system.


-Install a single-user operating system.


-Define the concept of command, distinguishing between internal and external commands.


-Operating the computer and verify the various steps that take place, identifying the functions of operating system load.


-From practical assumptions: handling utilities, functions and procedures operating system, justifying the syntax or, where appropriate, the operation Protocol.


-Create files that handle operating system commands.


5.3 applying commands or instructions needed to perform basic operations with a local area network-connected system. /-Describe the basic functions of the network server.


-Explain the syntax on the commands and basic instructions for the network operating system.


-In a case study, operations, through the network operating system, copy, update and transmit information previously stored on the hard disk of the server.


5.4 managing as user a word processor, a spreadsheet and a database and implement procedures that ensure the integrity, security, availability and confidentiality of the information stored. /-Distinguish, identify and explain the function of applications: word processor, spreadsheet and database.


-Properly installed software applications.


-Access the applications from processing texts, spreadsheets and database, through defined procedures.


-From practical assumptions: handle word processing, using the functions, procedures and basic utilities for editing, retrieval, modification, storage, integration... texts.


Manage spreadsheets, using functions, procedures and basic utilities for data processing.


Manage databases, using the functions, procedures and basic utilities for data storage.


Exchange data or information between applications of word processing, spreadsheet and database.


Create, copy, transcribe and fill in information and documentation.


Make backup copies of the managed information and application packages.


-Justify the need to know and use regularly mechanisms or procedures for safeguarding and protection of the information.


-From case studies.


Interpret the procedures of safety, security and integrity in the system.


Apply the above procedures from the operating system, from the and/or from an application.


Detecting bugs in safety and protection procedures established and used.


Argue and propose solutions.


CONTENT basics (duration: 75 hours) introduction to computer science: data and computing processes.


Elements of.


Peripheral equipment.


Internal representation of data.


Elements of.


Operating systems: basic functions of an operating system.


Operating systems single-user and multi-user.


Use of monousuarios operating systems.


User environment.


Local networks: basic types of local area networks.


Physical components of local area networks.


Operating system of local networks.


Word processors: design documents.


Editing of texts.


Management of files.


Printing of texts.


Spreadsheets: spreadsheet design.


Editing of spreadsheets.


Management of files.


Printing spreadsheets.


Databases: types of databases.


Design of databases.


Use of databases.


Graphics and DTP applications: supported chart types.


Graphics design.


Graphics display.


Integration of graphics in documents.


Integrated packages: modularity of packages.


Import-export procedures.


Professional module (transverse) 6: foreign language or the community autonomous capabilities / evaluation criteria 6.1 global, specific and professional information in both face-to-face and on-line communication situation, the foreign language or in the autonomous region. /-After listening to or viewing a recording of short duration in the foreign language or of the autonomous: grasp the meaning of the message.


Respond to a list of closed questions.


Recognize the professional techniques that appear on the recording.


-Starting from an informative printed in a foreign language or in the autonomous community: identify the main/real message.


Detect the terminology of the informational message.


Highlight the characteristic grammatical elements.


-After of listening carefully to a brief conversation in the foreign language or the autonomous community: capture the overall content.



Distinguish the purpose of the conversation.


Specify the language register used by the partners.


6.2 produce oral messages in a foreign language or the of the autonomous region, both in General and on aspects of the sector, in a language adapted to each situation. /-Given an alleged situation of communication over the phone in a foreign language or in the autonomous community: answer identifying the caller.


Find out the reason for the call.


Note the specific data to be able to transmit the communication to whom it may concern.


Responding to a question from easy solution.


-Request telephone information according to a statement received previously, by asking the appropriate questions in a simple way and taking note of the relevant data.


-Simulating a conversation in a visit or interview: submit and submit in accordance with the rules of Protocol.


Have a conversation using the formulas and communication links between strategic (ask for clarification, request information, ask someone to repeat).


6.3 translating simple texts related to the professional activity, properly using books for consultation and technical dictionaries. /-Translate a manual of basic instructions for current use in the professional sector, with the help of a technical dictionary.


-Translate a simple text related to the professional sector.


6.4 develop and complete basic documents in foreign language or the autonomous community corresponding to the professional sector, based on General and specific data. /-Given some general information, fill out or complete a text (contract, form, banking document, invoice, receipt, request, etc.).


-Starting from a document written, oral or visual: remove global and specific information to develop a scheme.


Summarize in the foreign language or the autonomous community the contents of the document, using phrases of simple structure.


-Given specific instructions in a simulated professional situation: writing a fax, telex, telegram...


Write a letter conveying a simple message.


Prepare a brief report on foreign language or the autonomous community.


6.5 rating and applying attitudes and professional behaviour of the country of the foreign language or the autonomous community, in a situation of communication. /-Starting from viewing, hearing, or reading an authentic document, designate and differentiate the professional characteristics of the country of the foreign language or the autonomous community.


-Meant a trip to the country of the foreign language, or a visit to a company of the sector within the autonomous community, respond to a proposed questionnaire, by selecting the options for possible behaviour related to a professional situation specific.


* According to the requirements of the commercial environment.


CONTENTS (65 hours) basic oral language use: participation in discussions to everyday situations and situations of professional learning: Glossary of terms socio-professional.


(Attitude appropriate to the interlocutor with foreign language) formal aspects.


Functional aspects (participation in dialogues within a context).


Use of common and idiomatic expressions in the professional field and basic formulas of socio-professional interaction and interaction social and vocational basic formulas.


Development of communication skills using the strategies available to them to become familiar with other ways of thinking and ordering reality with some rigor in the interpretation and production of oral texts.


Use of written language: comprehension and production of simple documents (Visual, oral and written) related to situations of everyday life, introducing the professional dimension: use of the Basic, general and professional lexicon, based on the use of a dictionary.


Selection and application of fundamental and typical formal structures in written texts (structure of the sentence, tenses, links).


Socioprofessional aspects: analysis of the behaviors of the country of the foreign language or the autonomous community in possible situations of everyday professional life.


3.4 professional training in workplace module.


CAPABILITIES TERMINALS / criteria of evaluation overseeing operations for reception and storage of products, verifying compliance with contracted conditions of order and applying established procedures and rules of safety and hygiene. /-Compare packing slip that accompanies the product with the corresponding invoice and check prices, units, discounts, taxes, and calculations.


-Where appropriate, detect defects in quantities, date of expiry, damages and losses.


-Where appropriate, obtain the technical characteristics of the product through the technical department.


-Observe the implementation of the rules of safety and hygiene in the operations of handling and distribution of goods in the warehouse.


Verify that the packaging of the goods is done with packing and the corresponding label picking.


-Check that the distribution of goods in warehouse are performed according to their characteristics and criteria of organization established and enables the mobility of the means used.


-Where appropriate, establish an itinerary that optimize time in storage operations and facilitates mobility in product handling.


Actions of sale and collection by applying appropriate techniques, resources available on site and received specifications. / Identify the type of customer, according to observable characteristics to apply the appropriate selling technique.


-Identify the needs of the client to determine products or services that can satisfy them.


-Inform and advise the customer of the product, with clarity and accuracy, providing information in a timely and orderly way, and preparing, if necessary, a practical demonstration of applications and management.


-Take care of personal appearance, according to the company's image and express themselves in a correct and friendly, to promote good future relations.


-In situations of complaints from customers: identify the nature of the complaint or incident, filling, if necessary, documentation required, according to the established procedure and informing the customer of the process to be followed.


Maintain a correct and positive attitude at all times.


-Where necessary, carry out packaging, ensuring physical protection, taking into account aesthetics and style, and transmitting the image of the establishment.


-In payment operations: the necessary calculations correctly.


Give the correct change, providing proof of the sale.


Keep the box in the conditions of use and handling.


Use with skill and reliability equipment and terminal box.


Keep updated price codes, applying the criteria.


Verify the correct completion of checks, in accordance with the legislation in force, and perform checks that validate credit cards.


The operation with kindness, correctness and clarity.


Perform the tonnage and cash closing, detecting possible deviations.


Develop the documentation generated in the warehouse and in the commercial activity of the company, using software management, if applicable, and applying established procedures. /-Make and keep up-to-date inventories and chips store, in accordance with the assessment criteria established.


-Make efforts allocated autonomously on commercial activity, such as: reception, encoding, filing and verification of invoices, receipts, order proposals, delivery notes, bills of Exchange and checks, in accordance with the Organization structured by the company.


Preparation of invoices, receipts, delivery notes, order notes and bills of Exchange, referring to files or corresponding databases and using the means available in the company's management, fax, telex, etc).


Realization of the (monthly or quarterly) payment of VAT, handling the accounting information needed, contrasting it with the inherent documentation and filling out official forms.


Apply the security and protection of information and documentation systems established in the company in terms of consultation, access, confidentiality, priority.


Fitted showcase previously defined in accordance with the characteristics of the establishment, with the image that you want to convey and respecting the specific safety regulations. /-Identify the image that you want to convey and the parameters that determine the defined window.


-Apply color and window dressing techniques appropriate to the defined objective.


-Schedule the execution of Assembly, determining materials and time of preparation.


-Mix, manipulate and transform materials with skill, taking into account color techniques, physical characteristics of the products and materials and safety regulations to achieve the desired effect.


-Properly apply safety regulations Assembly of the showcase.


-To propose appropriate materials and modifications that improve the composition of the showcase.


-Identify the target audience that will be directed to showcase.



Warming cold areas of the establishment applying techniques of and certain procedures. /-Develop and place Visual indicators and posters of the establishment, applying the techniques of composition and signage.


-Place the different products in the furniture, taking into account the number of faces to make it fully visible by customer from different angles.


-Mark, according to fixed, senses movement of the establishment procedures, using techniques and principles of.


-Locate Islands in the path of the client to get their attention.


-Make promotional posters, expressing with clarity and accuracy the sections and products promotion and precise techniques.


Comply with any activity or task assigned and related work, professional responsibility, demonstrating an attitude of self-improvement and respect. /-At all times show an attitude of respect to the procedures and rules of the company.


-Incorporated promptly to the job, enjoying the permitted breaks and not abandoning the center of work before provisions without duly substantiated grounds.


-Interpret and execute with diligence the received instructions and take responsibility for assigned work, communicating effectively with the person at each time.


-Maintain correct and fluid relations with the members of the work center.


-To coordinate its activity with the rest of the staff for estimating procedures and distribution of tasks, reporting any changes, relevant need or unforeseen contingency.


-To estimate the impact of its activity in the business processes of the company and the image that is projected.


-Responsibly comply with the standards, processes and procedures before any activity or task, goals, production times and hierarchical levels existing in the company.


Duration: 240 hours.


3.5 module professional training and job counseling.


CAPABILITIES TERMINALS / evaluation criteria detect the most common risk situations in the workplace which may affect their health and apply appropriate protection and prevention measures. /-At work situations, to identify existing risk factors.


-Describe the damage to health on the basis of the risk factors causing them.


-Identify measures of protection and prevention based on risk.


Immediate basic sanitary measures applied at the scene of the accident in simulated situations. /-Identify the priority of intervention in the case of several injured or of multiple injured, according to the criterion of greater intrinsic vital risk of injury.


-Identify the sequence of measures that must be implemented on the basis of existing lesions.


-Make the execution of sanitary techniques (CPR, immobilization, transfer), by applying the established protocols.


Differentiate the forms and procedures for inclusion in the working reality as a worker or self-employed. /-Identify the various forms of recruitment in its productive sector enabling legislation.


-Describe the process that needs to continue and develop the necessary documentation to obtain a job, on the basis of an offer of work in accordance with their professional profile.


-Identify and fill out correctly the necessary documents, in accordance with the legislation in force to be own-account worker.


Focus on the job market, identifying their own abilities and interests and the most suitable professional itinerary. /-Identify and evaluate skills, attitudes and knowledge with professional value.


-Define the individual interests and motivations, avoiding, in his case, conditioning by reason of sex or otherwise.


-Identify training and labour demand concerning their interests.


Interpret the legal framework and distinguish the rights and obligations arising from the employment relationship. /-Use the basic sources of information of the labor law (Constitution, statute of workers, European Union directives, collective agreement) distinguishing the rights and the obligations that are incumbent on it.


-Interpret the various concepts involved in one.


-In a case of collective bargaining type: describe the process of negotiation.


Identify the variables (wage, safety and hygiene, productivity, technological) subject to negotiation.


Describe the possible consequences and measures, outcome of the negotiations.


-Identify the benefits and obligations relating to Social Security.


CONTENTS Basic (30 hours) occupational health: conditions of work and security.


Risk factors: prevention and protection measures.


First aid.


Law and industrial relations: employment law: national and community.


Social Security and other benefits.


Collective bargaining.


Orientation and socio-labour insertion: the job search process.


The self-employment initiatives.


Analysis and evaluation of the own professional potential and personal interests.


Training/profesionalizadores routes.


4 faculty 4.1 specialities of the faculty with teaching attribution in professional modules of the training cycle of technical trade.


MODULE PROFESSIONAL / SPECIALITY OF TEACHERS / BODY 1. Storage operations. / Business processes. Teacher and technician of F.P.


2. animation of the point of sale. / Business processes. / Professor technician of f. P.


3. sale transactions. Organization and business management. / Secondary school teacher.


4. management of a small business. Organization and business management. / Secondary school teacher.


5. general purpose software applications. / Business processes. / Technical teacher of FP.


6. foreign language or of the autonomous region. / (1) / teacher of secondary education.


7 training and labour orientation. / Training and job counseling. / Secondary school teacher.


(1) German, French, English, Italian, Portuguese, Catalan, Galician or Basque, depending on the chosen language.


4.2. subjects of high school that can be imparted by teachers of disciplines set out in the present Royal Decree.


MATERIALS / speciality of teachers / body economy. Organization and business management. / Secondary school teacher.


Economics and organization of enterprise. Organization and business management. / Secondary school teacher.


4.3. equivalence of qualifications for the purpose of teaching.


4.3.1. for the professional modules for the specialty of teaching: organisation and business management.


Establishing equivalence, for the purpose of teaching, of titles: Diploma in business studies.


with the Doctor, engineer, architect or licensed.


4.3.2. for the delivery of the professional modules for specialty: training and job counseling.


Establishing equivalence, for the purpose of teaching, of the / title/s: Diploma in business studies.


Diploma in industrial relations.


Diploma in Social work.


Diploma in Social education.


with the Doctor, engineer, architect or licensed.


5. minimum requirements for spaces and facilities to impart these teachings in accordance with article 34 of the Royal Decree 1004 / 1991 of 14 June, the formative cycle of intermediate professional training: trade, requires, for the delivery of the defined teachings in the present Royal Decree the following minimum clearances, including those laid down in article 32.1 (, a), of the aforementioned Royal Decree 1004 / 1991 of 14 June.


Training area / surface - n2 / degree of utilization - percentage classroom of business management / 90 / 35 classroom audiovisual / 60 / 15 classroom workshop of trade / 90 / 30 classroom-polyvalent / 60 / 20 the degree of utilization expressed as per cent occupation in hours of space planned for the delivery of minimum teachings, by a group of students, with respect to the total duration of these teachings and Therefore, has approximate sense for which define the educational administrations to establish the curriculum.


In the allowable range for the, established educational spaces can be occupied by other groups of students who pursue the same or other vocational training, or other educational stages.


In any case, learning activities associated with training spaces (with the occupation by the extent of use) may be made on surfaces used also for other related training activities.


Not be construed that identified different training areas must necessarily differentiate themselves through enclosures.


6. access to secondary education, validation / and correspondences 6.1 forms of secondary education that gives access.


Humanities and social sciences.


Nature and health sciences.


6.2 Professional modules that can be subject to validation with occupational training.


Storage operations.


Animation of the point of sale.


Sales operations.


Administration and management of a small business.


General purpose software applications.


6.3 professional modules that can be subject to correspondence with the internship.


Storage operations.



Animation of the point of sale.


Sales operations.


Administration and management of a small business.


General purpose software applications.


Workplace training.


Training and labour orientation.

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