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Royal Decree 1662 / 1994, Of 22 July, Which Establishes The Title Of Technician In Administrative Management And The Corresponding Minimum Teachings.

Original Language Title: Real Decreto 1662/1994, de 22 de julio, por el que se establece el título de Técnico en Gestión Administrativa y las correspondientes enseñanzas mínimas.

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TEXT

Article 35 of the Organic Law 1/1990 of 3 October, for the General Management of the Educational System, provides that the Government, after consulting the Autonomous Communities, will establish the titles corresponding to the vocational training, as well as the minimum teaching of each of them.

Once, by Royal Decree 676/1993 of 7 May, the general guidelines for the establishment of vocational training qualifications and their corresponding minimum teachings have been laid down, the Government should also After consulting the Autonomous Communities, as provided for in the abovementioned rules, establish each professional training title, set out their respective minimum teachings and determine the various aspects of the relevant academic organisation. to professional lessons which, without prejudice to the powers conferred on them Educational administrations responsible for the establishment of the curriculum of these teachings, guarantee a basic training common to all students.

For these purposes, the duration and level of the corresponding training cycle will be determined in each case; the convalidations of these teachings; the access to other studies and the minimum requirements of the institutions (i)

The teachers ' specialties to be taught must also be determined and, in accordance with the Autonomous Communities, the equivalence of qualifications for the purposes of teaching as provided for in the Additional provision of the Organic Law of 3 October 1990 on the General Management of the Educational System. Subsequent rules must, if necessary, complete the teaching of the teachers ' specialties defined in this Royal Decree with the professional modules that come from other formative cycles.

On the other hand, and in compliance with article 7 of the aforementioned Royal Decree 676/1993, of 7 May, it is included in this Royal Decree, in terms of professional profile, the expression of the professional competence characteristic of the title.

This Royal Decree establishes and regulates in the basic aspects and elements mentioned above the degree of professional training of Technical Management in Administrative Management.

In its virtue, on the proposal of the Minister of Education and Science, consulted by the Autonomous Communities and, where appropriate, in agreement with them, with the reports of the General Council of Vocational Training and the School Council of the State, and after the Council of Ministers had been deliberating at its meeting on 22 July 1994.

D I S P O N G O:

Article 1.

The degree of professional training of Technical Management in Administrative Management is established, which will be of official character and validity throughout the national territory, and the corresponding minimum teachings that are contained in the Annex to this Royal Decree.

Article 2.

1. The duration and level of the training cycle are as laid down in paragraph 1 of the Annex.

2. The specialities required of the teaching staff providing teaching in the modules which make up this title, as well as the minimum requirements to be met by the educational establishments, are those expressed in paragraphs 4.1 and 5 of the Annex.

3. The subjects of the baccalaureate, which may be taught by the teachers of the specialties defined in this Royal Decree, are set out in paragraph 4.2 of the Annex.

4. In relation to the provisions of the 11th additional provision of the Organic Law 1/1990 of 3 October, the qualifications referred to in paragraph 4.3 of the Annex are declared equivalent for the purposes of teaching.

5. The forms of the baccalaureate to which this title gives access are those set out in paragraph 6.1 of the Annex.

6. The modules which may be validated by occupational vocational training or correspondence with the work practice are those specified in paragraphs 6.2 and 6.3 of the Annex respectively.

Without prejudice to the foregoing, on the proposal of the Ministries of Education and Science and of Work and Social Security, other modules capable of validation and correspondence with the training may be included, as appropriate. occupational occupational and occupational practice.

Additional disposition first.

In accordance with the provisions of Royal Decree 676/1993 of 7 May 1993 laying down general guidelines on diplomas and the corresponding minimum training courses for vocational training, the elements which are enunciate under the heading in paragraph 2 of the Annex to this Royal Decree do not constitute a regulation of the exercise of profession entitled any and, in any case, will be understood in the context of the present Royal I decree with respect to the scope of the professional exercise linked by the legislation in force to the Professions entitled.

Additional provision second.

In accordance with the third transitional provision of Royal Decree 1004/1991 of 14 June 1991, they are authorised to provide the following training cycle for private vocational training centres:

a) That they have definitive authorization or classification to impart the first-degree administrative branch.

b) That they are classified as homologated to impart the specialties of the second grade administrative branch.

Final disposition first.

This Royal Decree, which is of a basic nature, is given in the use of the powers conferred on the State in Article 149.1.30. of the Constitution, as well as in the first paragraph 2 of the Organic Law The Law of 3 July 1985 on the Law of Education and the Enablement that confers on the Government Article 4.2 of the Organic Law 1/1990 of 3 October on the General Ordination of the Educational System.

Final disposition second.

It is up to the competent educational authorities to dictate how many provisions are precise, in the field of their competences, for the execution and development of the provisions of this Royal Decree.

Final disposition third.

This Royal Decree will enter into force on the day following its publication in the Official Journal of the State.

Given in Madrid on July 22, 1994.

JOHN CARLOS R.

The Minister of Education and Science,

GUSTAVO SUAREZ PERTIERRA

ANNEX

INDEX

1. Title identification:

1.1 Naming.

1.2 Level.

1.3 Duration of the formative cycle.

2. Production system reference:

2.1 Professional profile:

2.1.1 General Competition.

2.1.2 Professional skills.

2.1.3 Competition Units.

2.1.4 Professional Realizations and Domains.

2.2 Evolution of professional competence:

2.2.1 Changes in technological, organizational and economic factors.

2.2.2 Changes in professional activities.

2.2.3 Changes in training.

2.3 Position in the production process:

2.3.1 Professional and work environment.

2.3.2 Functional and technological environment.

3. Minimum teachings:

3.1 General objectives of the training cycle.

3.2 Professional modules associated with a competency unit:

Communication, information file, and keyboard operation.

Administrative management of sales.

Administrative management of personnel.

General accounting and treasury.

Financial and insurance products and services, basic.

Principles of public administrative management.

3.3 Cross-sectional professionals:

Computer applications.

3.4 Vocational training module in the workplace.

3.5 Professional training and guidance module.

4. Teachers:

4.1 Teachers ' specialisms with teaching assignment in the professional modules of the training cycle.

4.2 Baccalaureate materials that can be taught by the teachers of the specialties defined in this Royal Decree.

4.3 Qualifications of qualifications for teaching purposes.

5. Minimum requirements for spaces and facilities to impart these teachings.

6. Access to the baccalaureate, convalidations and corrrespondences.

6.1 Baccalaureate modes to which you give access.

6.2 Professional modules that can be subject to validation with occupational vocational training.

6.3 Professional modules that can be matched with work practice.

1. Title identification

1.1 Naming: Administrative Management

1.2 Level: medium-grade vocational training.

1.3 Duration of the training cycle: 1,300 hours.

2. Reference to the production system

2.1 Professional profile.

2.1.1 General Competition.

The general requirements for the professional qualification of the production system for this technician are: to carry out administrative management operations in the public and private sphere, in accordance with the rules of internal organization and to the legislation in force, effectively and with quality of service.

2.1.2 Professional skills.

Define, execute, maintain, and control the general administrative processes of a small office.

Use and control the procedures, programs, equipment, and media specific to administrative management.

Prepare, elaborate and transcribe documentation with accuracy, accuracy and speed, applying established security and confidentiality rules.

Fulfill its activity with efficiency and quality of service, applying the current regulations with strict adherence to the established deadlines.

Process both internal and external written and oral information, and transmit to your immediate superior the anticipated and unforeseen incidents that exceed your field of competence.

To have an integrated and comprehensive view of the organization and the administrative management process in the public and private sphere.

Adapt to new work situations, both in the private and public areas, generated by the application of new technologies related to their profession.

Run a set of polytechnic and/or polyfunctional content actions, autonomously within the framework of your profession's own techniques, under established methods.

Maintain fluid relationships with the members of the functional group in which it is integrated, respecting the work of others, cooperating in overcoming the difficulties that arise, with a tolerant attitude towards ideas of the companions and subordinates.

Maintain effective communications in the development of your work and especially in commercial, sales and customer service operations, informing and requesting assistance to those who proceed when contingencies occur in the operation.

Solve problems and make individual decisions by following established or established rules within the scope of their competence, by consulting those decisions when their economic or security impact is important.

Requirements for autonomy in work situations.

To this technician, in the framework of the functions and objectives assigned by top-level technicians to his, will be required in the occupational fields concerned, usually the autonomy capabilities in:

Elaboration and fulfillment of correspondence and documentation with computer and office equipment, according to the instructions received.

Record and file of the correspondence and documentation.

Receiving oral and written information and distribution.

Conducting various efforts with public agencies and companies.

Realization of payments, cash collections, tonnage and control of a small box.

Record of entries and exits of stocks.

Basic accounting operations and their reflection in the corresponding books and records.

2.1.3 Competition Units.

1. Record, process, and transmit information.

2. Carry out administrative arrangements for the purchase and sale of products and/or services.

3. Carry out the administrative management of personnel.

4. Carry out the administrative management of treasury and accounting records.

5. Inform and attend to the customer about financial products and/or services and insurance.

6. Conduct administrative management in the Public Administration.

2.1.4 Professional Realizations and Domains

Competition Unit 1: Register, process, and transmit information

REALIZATION CRITERIA

1.1 Provide directly or telephonically the information required in each of the consultations carried out, in accordance with the criteria of priority, confidentiality and established access. /-Time is asked to report and, in the chaos, telephone or fax in which to be able to do so, if the correct answer is not immediately known.

-The hierarchical superior is queried or referred to the information requester.

-Information is provided in a kind, truthful and immediate manner, in accordance with established rules.

1.2 Receive, record, and distribute correspondence in accordance with internal rules. /-The recipient is checked to be the organization or a member of the organization.

-The destination of the incomplete, defective correspondence is queried, being returned, if any.

-Your recipient is personally addressed.

-The corresponding unit is sent to the organization.

-Records according to internal rules.

1.3 Introduce data on the computer by ensuring its permanence, updating and confidentiality. /-The operation of the technical means made available to them is known.

-The appropriate computer program is chosen for the data to be entered according to the needs of the company.

-The failures are identified and corrected at the time.

-Ensures data retention by security disk.

-The system is kept up to date, taking into account technical standards and current legislation.

1.4 Elaborate and complete accurate documentation, using any team with the right skill and speed. /-Standard formats are designed for those commonly used documents, according to the instructions received.

-The information is retrieved as it is required.

-The document is written correctly, without spelling errors, in the form and time requested.

-Fill the form correctly.

-The most appropriate means (

) is used according to the document or information.

-The document is checked against the original and the appropriate corrections are made.

-The keyboard is used optimally and with the required speed according to the document.

1.5 Archiving, guarding and controlling information in conventional or computer-based support according to the space, distribution, and internal organization criteria that allow access or consultation. /-The information is sorted by separating the one that needs to be archived and the one that can be destroyed.

-Restricted or reserved usage information is protected in your access.

-Frequent usage information is maintained on easily recoverable temporary media.

-The required information is provided according to the established priority and accessibility criteria.

-The expiration of the legally established time limits, or the organization, on the information and documentation is communicated to the person who proceeds.

PROFESSIONAL DOMAIN

Information (nature, type and media): the organizational and functional structure of the company, entity or body. Internal rules of organisation. Directories and files. Standard documents.

Media for the processing of information: office equipment and computer equipment, of base: single user operating system, of general purpose: databases, spreadsheets, processing of texts. Telephone, fax. Archive and file software, office material. Electrical and/or electronic typewriters.

Processes, methods and procedures: processes and procedures for recording and archiving information and/or documentation. Procedures for the elaboration and presentation of information and documentation. Internal procedures for communication, access and consultation of documentation and information.

Top Job Results: Information transmitted correctly. Documentation prepared without spelling errors, without blunders and well structured. Properly registered and archived documentation and information. Optimal operation of the communication and information channels inside and outside the company in the field of its competence.

Persons and/or organizations receiving the service: public, customers, suppliers, public agencies, personnel/departments of the company.

Competition Unit 2: Performing administrative arrangements for the purchase and sale of products and/or services

REALIZATION CRITERIA

2.1 Develop and complete the documentation for the order requested by the customer or the supplier, taking into account the current regulations and the internal procedure. /-The documentation is checked in its concepts: orders, prices and quantity.

-The documentation meets the requirements set by the current regulations.

-The required documentation for the documentation is correct.

-The type and number of products or services requested are unequivocally identified.

2.2 Register and archive the documentation of the purchase/sale operations on computer or manual support in accordance with established rules. /-The established classification and registration systems are used.

-The bill is collated with the invoice, moving the copies to the corresponding departments.

-It is verified that: the name and/or social reason, CIF or NIF, address, dates, number of units, models, form of payment, bonuses, discounts, calculations, prices and VAT are correctly indicated and made, comply with the legislation in force and correspond to the internal rules established.

Original and/or copy is sent for your accounting record.

2.3 Carry out commercial tasks aimed at the collection and maintenance of clients under the conditions established by the entity. /-Customers are cared for in order to promote future relationships.

-A record is made with data and information about the clients.

-Business type correspondence is sent to current and potential customers.

-Business opportunities are detected during daily work.

2.4 Communicate, orally or in writing, the incidences detected in the purchase/sale of products, indicating the causes, the solutions adopted or possible alternatives, as well as their transcendence in the activity. /-The detected incidence and its transcendence are clearly and concisely transmitted.

-The report indicates the department, customer, product, supplier or order affected and all data that is relevant.

-The different solution alternatives to the detected problems are indicated.

2.5 Register the entries and exits of stocks in documentary or computer support, applying the established valuation rules. /-The valuation method established by the company is applied: FIFO, LIFO or PMP.

-Store and/or purchase tokens are collated with the recorded stock level and the actual stock level to proceed with the required order.

PROFESSIONAL DOMAIN

Information (nature, type and media): product catalogues and/or company services. Client and supplier files. Product stock information. Prices. Purchase and sales orders. Established models of albarans, invoices, warehouse tokens and contracts.

Media for the processing of information: proposals for orders, orders, invoices, other forms, warehouse cards, office supplies, calculators, electric typewriters, electronic, manual, personal computer. base: MS-DOS operating system, of database managers, of warehouse and billing management. of treatment of texts and spreadsheets. integrated with general purpose. Telephone, fax.

Processes, methods and procedures: procedures for the communication and elaboration of documents relating to the operations of the purchase/sale of products and/or services in the company.

Top job results: invoices, orders, order proposals, business letters, receipts and other documents and information that are correctly elaborated according to rules, instructions and legal regulations.

Persons and/or organizations receiving the service: Heads of the department of purchases, warehouse, sales, administrative, financial. Customers and suppliers. Administrative and secretariats.

Competition Unit 3: Performing administrative personnel management

REALIZATION CRITERIA

3.1 Meet and register work contracts in accordance with the instructions received and the current employment regulations. /-The relevant notifications are made to the new entry staff, after the selection, for incorporation into the work.

-It is completed, if it is printed, or transcribed in the agreed form, the contracts with all the correct essential data.

-The contract is registered, archiving it, and the corresponding external agencies are transferred to the contract.

-A copy of the contract is sent or delivered to the corresponding organ of the company.

3.2 Run the measures in place for the control of personnel assistance, completing tokens and parts of incidents according to the formats and procedures established. /-It is obtained, according to the control system established in the company, a list of absences or delays.

-A part is made with the incidences, distinguishing the justified from the not justified, according to the established criteria.

-The person is referred to the Chief of Staff or accumulated for periods of time, according to instructions received.

-The agreements established in this respect are transferred to the person concerned and to the payroll unit, if any, for the purposes of the purpose.

-These agreements and their effects are incorporated into the personal file of the data subject.

3.3 Elaborate, maintain and update the data included in the personal files of the employees according to instructions, internal procedures and labor regulations in force in documentary and/or computer support. /-The folder or file of each worker in the company, includes the basic data of each one. /This file is classified correctly, according to preset criteria: alphabetical, by category, by units of work in the company.

-The modifications in the file/s are made in the appropriate support according to incidents, variations of personal and/or professional data, of the collective agreement of the sector and of the labor regulations, from instructions received.

-The file is periodically updated and controlled, complying correctly with new orders, with internal procedures and current labor regulations.

3.4 Elaborate payroll and other documents related to employees ' remuneration according to current instructions, internal procedures and labor regulations, in documentary and/or computer support.

-The individual payroll of each worker is correctly made in documentary and/or computer support.

-The data needed to prepare the monthly payroll, extraordinary payments, or other economic perceptions of the workers are correctly received, checked and prepared.

-The calculations made are correct.

-The social security contribution bases and the deductions of the IRPF are applied, taking into account the salary level and the personal situation of the worker.

-The data necessary for the payment of remuneration to the employees and/or employees of the company by bank account, bank address or cash is correctly prepared and prepared.

-They receive, check and prepare the data necessary for the entry of quotas to the Social Security for common contingencies, accidents of work and occupational disease, unemployment, vocational training and the Guarantee Fund Salary.

-Information is prepared for the monthly income of tax deductions and for the annual statement of the IRPF.

3.5 Notify and report on personnel incidents, in accordance with established procedures. /-Personal notifications are made.

-Communications of a general nature are transcribed and set out on the board.

-The exposed on the plank is updated.

PROFESSIONAL DOMAIN

Information (nature, type and media): list of personnel in the company. Forms and models of contracts. Payroll models. Legal provisions and collective agreements of the sector. Staff regulations and regulations Information on holds on the IRPF. Information on Social Security contributions.

Media for the processing of information: calculators. Manual, electric, electronic typewriters. Personal computers. dressmaking and/or payroll fulfillment, TC1, TC2. Contracts and other documents relating to the management of personnel. Instruments and equipment for the registration and control of personnel. Office material.

Processes, methods and procedures: procedures for drawing up documents relating to staff; payroll and means of payment procedures. Written communication procedures and notifications. Assistance control procedures. Administrative procedures for the clearance of withholding taxes on account of IRPF and social security contributions.

Main results of the work: updated record of personnel and their incidents. Perception in time and form of staff remuneration. Making and completing correct payroll and other documents, whether official or not, derived from remuneration and personnel management (TC1, TC2). Correct operation of the control systems and assists established in the company. Successful completion of work contracts.

Persons and/or organizations to whom the service is addressed: Head of staff department. Representatives of employees of the company. Union representatives. Employees of the company. Tax agency. Social Security Agencies.

Competition Unit 4: Perform treasury management and accounting records

REALIZATION CRITERIA

4.1 Fill in and verify payment and/or income documents according to the indications received. /-The corresponding heel is filled in its different modalities (the bearer, nominative, crossed), according to the payment order received.

-Any other payment document is properly populated.

-It is delivered, either personally, or by some other system, the receipt of having made the income or payment.

-The corresponding income means (heel, transfer) is checked against the invoice or other document of the company that is based on the invoice.

-The calculations are performed correctly.

-Acts according to established security and confidentiality procedures.

4.2 Carry out external management operations relating to the presentation of income and payment documents to banks, public administrations and companies in general, taking into account the current regulations and the procedure internal./-It is delivered in the bank, savings bank or similar financial institution, the documentation, collecting the relevant safeguards.

-Relevant documentation is delivered to the competent office of the Public Administration.

-The guards are archived or transmitted to the corresponding unit.

-The documentation is complete and meets the required requirements.

4.3 Make timely and correctly payments and income through cash, taking into account payment and income orders, maturities, cash availability, priorities and internal rules. /-Cash opening is effected by replenishing cash.

-The amount of the corresponding income document is received.

-The amount of the corresponding payment document is delivered.

4.4 Perform daily cash tonnage by solving normal incidents in terms of time and procedures. /-The cash, cheques and other credit documents are used, once the box is closed, and the box is used to write it.

-Failures (documentaries, calculations) are corrected to be detected.

-The corresponding units are reported daily operations and tonnage.

4.5 Reflect the accounting entries for commercial, financial or other operations that occur daily in the daily book or computer support, applying the General Accounting Plan. /-The charge and credit criteria established according to the regulation of the PGC are used.

-The accounting entries are entered in the specific, applying the instructions for use and the current regulations.

4.6 Check periodically (fortnightly, monthly or quarterly) the balance of each of the accounts by carrying out the audit balance, in conventional or computer-based support. /-The balance of the balance sheet is checked with the sum of each account in the journal.

-The amount of the balances in the must and have matched.

-Neglect detected in conventional or computer support is corrected.

-The requested balance is presented in conventional or computer support, in

the deadline set.

-The calculations are performed correctly.

4.7 Obtain the benefit or loss that occurs at a given time by the outcome count, taking into account the established rules and the General Accounting Plan Regulation. /-Regularised in accordance with the Regulation of the Accounting General Plan.

-The profit or loss result is presented on the basis of the requested time.

-The security and confidentiality procedures set by the company are followed.

-Any failure is identified, resolved, or transmitted to the immediate superior.

PROFESSIONAL DOMAIN

Information (nature, type and media): conditions of purchase/sale. Procedures and procedures for external management. Regulation of the General Accounting Plan. specific manuals. Flow of documentation between the different departments of the company.

Media for the processing of information: calculator, manual, electric, electronic typewriters. accounting specific, Customer Databases, suppliers, others. Official and auxiliary books. Forms and forms of banking institutions. Official bodies. Forms and forms of customary use in the company: bills of exchange, invoices, receipts, notes of charge and credit. Heels or checks.

Processes, methods and procedures: merchant calculation methods, accounting records procedures in the official and/or specific books. Procedures for the production, classification, registration and archiving of documentation relating to operations of revenue, charges and payments by cash and/or banks.

Main results of the work: punctuality in income and payments at both external and cash levels. Documentation of the operations of revenue and payments made in the company. Seats, balance sheets, larger.

Persons and/or organizations to whom the service is addressed: Treasury and accounting officers, bank employees, public officials, administrative officers of other companies, clients, creditors, debtors, suppliers.

Competition Unit 5: Reporting and servicing the customer about financial and insurance products and/or services

REALIZATION CRITERIA

5.1 Prepare the necessary material infrastructure to achieve adequate customer support. /-Review and control of the material made available to the public.

-The supply of those materials whose lack is detected is claimed from the corresponding services.

-The different computers are connected to the network.

-In the banking offices the ATM is serviced and the collection of the money from the night box is carried out.

5.2 Facilitate the information and advice requested by clients on products and services in their capacity, in accordance with internal procedures. /-The product or service is reported more convenient to the client's needs.

-They are channeled to the hierarchical superior or to whom the requests for information that exceed the limits of their competence correspond.

It is easy to manage the client, filling in your requests, quickly and kindly.

-Calculations are performed correctly.

-The required information is accessed from the available sources.

5.3 To perform commercial tasks aimed at the collection and maintenance of clients under the conditions established by the entity. /-Customers are cared for in order to promote future relationships.

-A record is made with data and information about the clients.

-Business type correspondence is sent to current and potential customers.

-Business opportunities are detected during daily work.

-A report is performed for the top detailing activities and suggestions.

5.4 Fill in and process the documentation related to the operations on products and/or financial services and insurance, according to the criteria and standards set by the Directorate. /-The documentation of the interested parties is received, requesting or completing all the necessary data.

-The documentation is analyzed and referred to the competent person.

-A report is made for the hierarchical top, detailing all the operations that have been received.

-Additional information is requested, at the request of the appropriate department.

-The documentation submitted to the client is complete, accurate and clearly reflects the situation and status of the appropriate parameters.

PROFESSIONAL DOMAIN

Information (nature, type and media): marketing plans for existing products and/or services. Promotion of new products or offerings from existing ones. Advertising brochures. Organic and functional structure of the entity or body. Internal rules for organisation and information. Client files. Machine-based or networked information.

Media for the processing of information: computer and office equipment. IT applications for financial and insurance management, customer databases and information consultation, text processing, telephone, fax, printer, archive, diskette, office material, printed, electrical typewriters and/or electronic

Main results of the work: financial products and/or services: personal or mortgage loans. Investment funds. Pension and/or retirement plans. Transfers. Bank addresses. Cash operations, foreign currency changes, travel checks.

Contracted insurance: life, property, travel. Current account openings and savings. Update of balances of the products and/or services of the clients. Box tonnage. Correct processing, processing, archiving and classification of documents. The material supports of the activity are in perfect state of operation and use.

Processes, methods and procedures: internal procedures for action and information to clients. Procedures for the organization, management, completion and processing of the documentation and information generated.

Persons and/or organizations to which the service is addressed: personnel of financial and insurance entities, belonging to the same or other units. Central services. Other entities in the sector. Customers.

Competition Unit 6: Conduct administrative management in the Public Administration

REALIZATION CRITERIA

6.1 Carry out the work of public attention and general information in the administrative dependencies in a correct and agile way. /-People who access the interior of the dependencies are identified.

The input controls are made.

-The visitor is oriented towards the competent unit to solve their problems.

-It is reported kindly, diligently and courteous quickly and promptly.

6.2 Compliment documentation on the various official models in the administrative bodies, in accordance with the instructions received. /-The documents are available in the official model necessary to carry out their activity.

-The correct one is selected for each case.

-The document is correctly filled out in terms of form and background.

-Existing doubts are queried to the hierarchical superior.

-It is noted, if appropriate, for the particular, or for the registration of the organization, of the documents or printed forms.

6.3 Receive the requests and instances of the administered, proceeding to their registration and verification, giving them the course established in the internal and procedural rules. /-The instance or request is checked to be directed to the receiving department.

-Checks whether the request or instance meets the legal minimum requirements.

-Check if the instance is accompanied by the documents cited in the instance.

-The copy for the data subject is to be sealed.

-The instance is referred to the competent organ.

-The higher the doubts or incidents that arise from the previous assumptions are consulted.

6.4 Receive income and make payments by cash, making in the form established its accounting. /-The minimum legal data required in the income document is checked.

-It is checked that the arithmetic operations performed are correct.

-The cash or payment document is received and checked.

-Copy or deposit of income is delivered.

-The identification of the intended drawback holder is made.

-The case is retrieved and the data is checked.

-The stub is claimed or received for payment.

-An income and payment transactions are accounted for one to one.

-Cash tonnage is performed on a daily basis.

6.5 Prepare and replenish the material elements necessary for the functioning of the corresponding administrative unit, raising to the superiority the detected incidences. /-Operations are carried out for the daily operation of the administrative unit itself.

-It is proven that the unit has sufficient office materials for its normal operation.

-The internal unit of supply is asked for the necessary material or whose lack is verified.

-The express requests of the superiors are processed in terms of specific means that may be needed.

PROFESSIONAL DOMAIN

Information (nature, type and media): establishment plan of the public body. Basic competence of the units. Staff ratio. Official models and forms. Internal rules of operation of the institution and/or body.

Media for the processing of information: electronic typewriters, electronics, office equipment, telephone, fax, computer equipment, computer applications for the processing of texts, databases, and calculation, archives, diskettes, ...

Main results of the work: general information to the public. Completed official documents or forms. Requests, instances and other official documents verified, registered or processed. Forms and payments made per box and accounted for.

Processes, methods and procedures: techniques of public attention. Public administrative procedure of classification, registration and file of printed and/or documents.

Persons and/or organizations receiving the service: hierarchical superiors. Peers of the same level. General public.

2.2 Evolution of professional competence.

2.2.1 Changes in technological, organizational and economic factors.

The technological advances for the storage, processing and processing of information represent the widespread use of general and specific computer applications, the increase in the use of local area, the use of email within the same company and between different organisations and the use of fax service, supported on personal computers.

The creation of the Single European Market, the computerisation of business management and the new systems of communication in enterprises lead to qualitative changes in the organisational and functional structure of enterprises, the typical vertical structure is replaced by a more horizontal one, with more versatile and multidisciplinary professional profiles.

In the financial and insurance sector, mergers, takeovers and acquisitions of companies is the short-term trend to have greater competitiveness in the European market, as well as diversification in products for position in new market segments or in traditional markets with the aim of offering a broad product service to capture and maintain their quality of service to potential customers.

The need to reduce costs forces companies to subcontract certain services.

2.2.2 Changes in professional activities.

There is an imperative need for multi-disciplinary and multi-disciplinary profiles to the detriment of specialists, although it will also be important to have knowledge on specific techniques.

Widespread utilization across all enterprise computing applications enables more efficient management and time availability in administrative work, resulting in business and , as well as a more personalized customer service.

2.2.3 Changes in training.

The knowledge of computer science, at the user level, is a prerequisite for the realization of any type of work in the field of administration and management.

Likewise, the increasing importance of the function of attention and personalized treatment to the client justifies the formation introduced on communication.

2.3 Position in the production process.

2.3.1 Professional and work environment.

This figure will be active in any company, regardless of the economic sector to which it belongs, and specifically in the financial sector and in the Public Administration.

In the financial sector, the main subsectors in which you can develop your activity are:

Private and public banks.

Savings boxes.

Corporations and institutions of credit and financing.

Insurance.

Other financial services provided to companies.

In Public Administration:

Central.

Local.

Autonomic.

In any public and private enterprise that performs its activity in any of the three economic sectors, within the administration and management function.

The Administrative Management Technician will perform his work on a team of people, acting on instructions and carrying out duties of greater or lesser versatility and responsibility according to the size and activity of the company.

2.3.2 Functional and technological environment.

This professional figure is located in the functions/subfunctions of administration and finance, personnel and human resources, marketing and procurement.

The technological techniques and knowledge that are linked to previous functions/sub-functions of a common character are:

Treatment, storage, communication and distribution of information: documentation and archiving management in conventional and computer support.

Administrative management with clients, suppliers, public agencies, staff, other entities.

Public administrative management processes.

Occupations, most relevant type jobs:

For the purposes of professional guidance, a set of operations or type jobs that could be performed are listed below, acquiring the professional competence defined in the profile of the title.

Administrative Assistant, Office Assistant, Documentation and File Auxiliary, Charge & Payment Manager, Cashier, Banking & Financial Institutions, Treasury Employee, Payment Media Employee, Employee portfolio, securities employee, employee of , administrative auxiliary of the Public Administration, employee of production, insurance and reinsurance, commercial administrative, administrative management and personnel.

3. Minimum teachings

3.1 General objectives of the training cycle.

Identify the nature, functions and main characteristics of companies according to their size, economic activity and legal form.

To analyze the overall functioning of companies, both in the public and private sectors, based on the specific function of each of their areas of activity, their internal relations and their external dependence.

Obtain, select, and interpret information and treat it autonomously, using the appropriate means for each particular situation.

Analyze the essential data of the correspondence based on the source, recipient, means, urgency, confidentiality and document.

Perform the business calculation operations necessary to make, complete and record the information from the commercial, banking, personal or other administrative management.

Use with agility and dexterity electronic and electronic machines in the elaboration, copying and completion of documentation.

Transmit and communicate information in an organized, clear and precise manner, selecting the most appropriate format or document and office equipment based on content, receiver, language, company or public body or private.

Identify the basic composition of a single-user PC-type computer system, the basic functions and features of a single-user operating system and user-level management computing applications.

Select, retrieve, transform, analyze, transmit, create, and present information by managing with agility and dexterity, computer and office equipment.

Apply procedures for security, protection, confidentiality and preservation of documentation and information in the most common media and computer equipment to ensure integrity, use, access and consultation of the same.

Assess the impact of new communication and information technologies on administrative and management processes in the enterprise.

Develop the initiative, the sense of responsibility, the identity and the professional maturity that allow to improve the quality of the work and to motivate towards the professional improvement.

Assess the importance of professional communication, as well as the rules and procedures of organization in industrial relations, both formal and informal, and their impact on the activity and image of the company or body.

Identify and use sources of information and training related to the exercise of the profession that enable the knowledge and the insertion of work in the administrative management of any company in the public sphere and The Commission has also been able to make a number of changes in the field of vocational training and the development and adaptation of its own professional skills.

Interpret the legal, economic and organizational framework that regulates and conditions administrative management in the company or agencies, identifying the rights and obligations arising from industrial relations.

Sensitize on the environmental and health conditions that an office or office and the different equipment and systems should have.

3.2 Professional modules associated with a competition unit.

Professional module 1: communication, information file, and keypad operation

Associated with Competition Unit 1: Register, Process, and Stream Information

TERMINAL CAPABILITIES/ASSESSMENT CRITERIA

1.1 Analyze channels and media depending on the structure of the company. /-Interpret the functional and organizational structure of type companies.

-To analyze functional organizational charts of companies type of various sectors of productive activity, establishing the most significant information flows between the various departments and relating the organization with the parameters of legal form, size, activity, etc.

-From a convenient, convenient scenario, of a type company:

Represent, through a functional organization chart, the organization of the company.

Razing the adopted solution, combining size, sector, legal form, market, etc. ..

Explain the most significant functional relationships, both external and internal.

1.2 Apply procedures for receiving, recording, archiving and transmitting information according to the nature of the information. /-Explain the various types of correspondence of type and treatment to be given according to their nature.

-To differentiate the most relevant documentary sorting and sorting systems.

-From data about a company's characteristics, its protection and confidentiality rules, and a document relationship:

Apply the most suitable classification, record, and file techniques, depending on the document type.

Explain to whom and how the various documents would be distributed or transmitted.

1.3 Use with dexterity the means and office equipment in the elaboration and transmission of documentation. /-Identify and describe the functions of the media and office equipment commonly used in the company in the elaboration and transmission of documentation.

-Describe the capabilities of the most common office equipment in terms of ease of handling and processing speed.

-From general document-processing exercises:

Transcribe the text, using any type of keyboard (electronic machine or computer) with the required speed.

Get the document correctly, clear and concise expression, and no errors.

-Use the keyboard with the required skill to get > 200 clicks/minute.

1.4 Assess the importance of security in the preservation and confidentiality of access to the company's information and documentation. /-Justify the need to establish criteria for security, conservation and access to information.

-Identify existing rules regarding the preservation of documents and information.

-From practical exercises:

Apply organizational criteria for information according to:

Access.

Conservation.

Confidentiality.

Security.

-Depending on the various documents and information, determine which means and office equipment best safeguard the information.

BASIC CONTENTS (duration 90 hours)

The company and its environment.

The company: objectives, functions, and types of companies.

Organization in the enterprise.

Departments and functional areas type.

Communications and the processing of information.

Oral communication: standards of communication and oral expression.

Written communication: rules of communication and written expression.

Format of printed and documents.

Commercial And Official Abbreviations.

Media and equipment for communication, transmission and development of documentation and written information.

Correspondence: post service, internal mail circulation.

Records and files for information and documentation.

Concept and classification of books records.

Sorting and sorting of documents and correspondence.

Sort and sort systems.

Conservation and security of information and documentation.

Files:

Concept and file types.

Furniture and file tools.

The computer file.

Operation of keyboards on computers and electronic electronic machines.

Standard and Extended Keyboard.

Skills development procedures in the operation of keyboards.

Agility development in row positioning.

Speed Development Procedures.

Professional Module 2: Sales-Buy Administrative Management

Associated with Competition Unit 2: Perform administrative management and sales management of products and/or services

TERMINAL CAPABILITIES/ASSESSMENT CRITERIA

2.1 Apply appropriate communication techniques in the relationship with customers and suppliers. /-Analyze internal and external channels and media in the purchase-sale management.

-In a convenient purchase-sale scenario conveniently characterized and properly applied written communication techniques, perform:

Business Relationship Start Correspondence.

Requests from offers to suppliers.

Offers to clients.

Orders to suppliers.

Claims to suppliers.

Communications to customers about incidents in orders placed.

2.2 Elaborate the documentation derived from the sales-buy operations, applying the current market legislation. /-To distinguish the basic documents of the sales-buy operations, specifying their function and the formal requirements that they must meet.

-Analyze common collection and payment systems and means in buy-to-sell operations.

-Interpret the current business and tax rules applicable to the sale-buy transactions.

-In a convenient purchase-sale scenario conveniently characterized:

Make the purchase-sale contract.

Elaborate the Albarans.

Make the invoices, taking into account the discounts, VAT and payment system or collection established and performing the calculations correctly.

Make the appropriate means of payment or collection.

Register the operations in the corresponding invoice and auxiliary books, applying the current legislation.

2.3 Apply control and stock valuation methods, taking into account existing legislation. /-To distinguish the different types of usual stock in production, commercial and service companies.

-Describe the administrative procedures relating to the reception, storage, internal distribution and issuance of stocks.

-Precise the concepts of optimal and minimum, identifying the variables involved in your calculation.

-Analyze the various methods of stock valuation and their implications for the estimation of the cost value of the products sold and the final stock, specifying those accepted by the accounting rules.

-In a convenient scenario conveniently characterized:

Record initial stock and successive buy-to-sell operations on warehouse tokens.

Elaborate the appropriate delivery notes and delivery notes.

Value stocks and cost of sales, applying different valuation methods accepted by accounting regulations.

Compare the results obtained from the application of the different valuation methods.

2.4 Use warehouse and billing management computing applications. /-Install the applications according to the established specifications.

-Analyze the fundamental functions and procedures of installed applications.

-In a scenario where you propose conveniently-characterized sales-buy operations:

Define the parameter files (VAT type, discounts and type bonuses, stock valuation criteria, optimal and minimum).

Perform high, low, and modifications to client, vendor, and product files.

Register the purchases made, updating the vendor file.

Perform sales billing, updating the client file.

Draw up the corresponding store tabs.

Draw up the stock inventory valued.

BASIC CONTENTS (duration 50 hours)

Provisioning:

Purchasing process.

Stock control and management.

Stock types.

optimal and minimum.

Warehouse Tabs.

Stock valuation methods: PMP, FIFO, LIFO.

Inventories.

Marketing:

Sales process.

After-sales service.

Tax on sales transactions: VAT:

Features of VAT.

Schemes for the application of VAT.

VAT Types.

Models and deadlines for filing the VAT clearance declaration.

Commercial law applicable to purchase-sale:

Buy-to-sell contract.

Legal requirements for billing.

Merchant calculation relative to buy-to-sell operations:

Billing calculations.

Calculation on deferred payment-collection.

Processing of information-documentation relating to purchase-sale:

Commercial communication.

Elaboration of documentation related to buy-to-sell operations.

Record and file of information and communication derived from purchases, sales and warehouse management.

Documentary support.

Computing support.

Mandatory and voluntary registration books.

Using computer applications:

Billing.

Warehouse control and management.

Installation functions, procedures, and requirements.

Professional module 3: Administrative management of personnel

Module associated with the competition unit 3: Performing administrative personnel management

TERMINAL CAPABILITIES/ASSESSMENT CRITERIA

3.1 Develop the documentation that is inherent in the employment process, applying the current legislation. /

-Identify the public agencies involved in the employment process and the role they perform.

-Interpret the basic structure of a job contract.

-To analyze the modalities of labor contracts, identifying their requirements, duration, day and formalities of formalization.

-Explain the role of collective agreements as labor contracting regulators.

-To describe the documentary processing in the different phases that includes the process of hiring.

-In a practical scenario in which information is proposed conveniently on a simulated company, on workers in different work situations and on the collective agreement of the sector, to be completed and Elaborate:

Enrollment of the company in Social Security.

Job offers.

Contract models that are suitable for your mode.

Affiliation of workers to Social Security and parts of high-end or variation of data.

Contract extensions.

Amendments, suspensions, or contract extinctions.

3.2 Develop the documentation derived from the payment and settlement of assets, applying the current legislation. /-Identify the public bodies involved in the remuneration process.

-Interpret basic salary concepts.

-To describe the documentary processing in the different phases of the retributive process:

Pay Sheets.

Settlement Receipts.

Print models used in the Social Security Administration.

Reporting-settlement models for the IRPF account.

Company certificates and notifications to workers.

-In a practical scenario in which information is proposed conveniently on a simulated company, on the rewards of different workers and on the collective agreement of the sector:

Elaborate a worker's payroll, correctly identifying and calculating the parameters to be involved.

Elaborate payroll payment documents.

Calculate the contributions of the company and the workers to the Social Security and draw up TC1 and TC2.

Make the declaration-settlement of the deductions made on account of the IRPF.

3.3 Apply the regulations governing employment relations between companies and workers. /-Identify and interpret the specific regulations governing labour rights and obligations.

-Point out the fundamental elements of the security plan within a company:

Objectives.

Responsible.

Material Conditions.

Controls and inspections.

-In a practical case sufficiently characterized, establish the rights and duties of the workers in terms of schedule, day, vacation, collective representation, situations of conflict and safety at work.

3.4 Use personal management and payroll management applications. /-Install the applications according to the established specifications. -Analyze the fundamental functions and procedures of the installed applications.

-In a scenario where you propose conveniently-characterized personnel management operations:

Define the parameter files.

Perform ups, downs, and modifications to the worker file.

Make Payrolls, TC1, TC2 and Declarations-Settlements for IRPF Reholds.

BASIC CONTENTS (duration 50 hours)

Introduction to the Right of Work:

Labour Law.

Sources of Labour Law.

The Workers ' Statute.

The job contract:

Features.

Form of the contract.

Contract Types.

The hiring process.

Documentation of the procurement process.

The Social Security System:

Purposes and Application Field.

Social Security System Regimes.

Labor pay:

The salary.

The nonima.

Social Security Contributions.

Calculation and making of payroll and social insurance.

Labor relations and representation of workers in the company:

Working day.

The representation of workers in the company.

Collective agreements: scope, content, and duration.

Computer applications:

Nonimas and personnel management applications.

Installation requirements.

Benefits, functions, and procedures.

Professional module 4: General accounting and treasury

Associated with Competition Unit 4: Perform Treasury Management and Accounting Records

TERMINAL CAPABILITIES/ASSESSMENT CRITERIA

4.1 Analyze the characteristics of the heritage elements and their role in the development of business activity. /-Distinguished the fundamental phases of the business activity process by relating:

Own and foreign funding.

Basic structure and business cycle investment.

Recovery of short-and long-term investment.

Application and distribution of results.

-Explain the differences between investment, expenditure and payment and between income and collection.

-Precise the concepts of heritage, heritage and heritage.

-Precise the concepts of degree of liquidity and degree of enforceability.

-Define the concepts of assets, liabilities payable and net and explain their fundamental relationship.

-To analyze the assets of the assets, the liabilities payable and the net.

-Relate each patrimonial mass with the phases of the business activity process.

-Given a relationship of valued and sufficiently characterized assets:

Order them into heritage masses.

Explain the resulting balance or wealth imbalance situation.

4.2 Interpreting the basic content of the General Accounting Plan and its role as accounting rules. /To explain the regulatory nature of the PGC and its relationship with Spanish and EU trade legislation.

-Explain the role of the PGC in accounting normalization.

-Defer your preceptive sections of non-binding.

-Interpret the fundamental valuation standards that develop the accounting principles established in the PGC.

-Interpret the coding system established in the PGC and its function in the association/breakdown of the accounting information.

-Precise the definitions and fundamental accounting relationships established in the PGC groups and their sub-groups and main accounts, identifying the heritage masses that include.

4.3 Carry out the accounting process of information pertaining to an economic exercise, appropriately applying the accounting methodology and the criteria of the General Accounting Plan. /-Explain the accounting function of the business documents.

-Explain the account concept, its types, and the applicable charge and credit criteria in each case.

-Describe the double-split accounting method.

-Specify the function of the audit balance and its processing rules.

-Specify the function of the accounting amortization process.

-Explain the function of the compensation accounts.

-Explain the function of accounting reporting.

-Define the accounting result concept.

-Analyze the accounting regularization process, specifying the accounts that are involved in it.

-Explain the function of the situation balance and its elaboration rules.

-Precise the function of the closing and opening seats.

-In a practical scenario in which an initial patrimonial situation and a series of basic operations of a commercial enterprise corresponding to an economic exercise and represented in commercial documents are proposed Simulated and conveniently characterised:

Properly interpret the information represented in the proposed business documents.

Register the information in accounting entries per double item, applying the valuation criteria set out in the PGC.

Perform the transfer to the accounts of the largest.

Draw up the balance of sums and balances.

Get the result by the regularization process.

Draw up the profit and loss account and the situation balance by applying the rules set out in the PGC.

4.4 Interpreting the commercial law governing the treatment of accounting documentation. /-To identify the commercial legislation that regulates the process of processing of accounting documentation.

-Identify accounting book types and their function and differentiate between mandatory and non-compulsory.

-Explain the rules and procedures for legalizing compulsory books and computer media.

Describe the rules governing conservation, the probative value, and the secrecy of accounting information.

Specify the business conditions that determine the formulation of the different annual account models.

-Precise the approval and deposit rules for the annual accounts.

4.5 Use computing applications in the accounting process.

-Install the application following the specifications set. /Analyze the fundamental functions and procedures of the installed application.

-In a scenario where information is provided about an accounting cycle conveniently characterized by a simulated company:

Give the company high.

Define the accounting plan parameter file.

Create the account master file.

Register the opening seat.

Register accounting notes in the journal.

Use the accounting cheat correction routine.

Move notes to the largest.

Get the check balance.

Get the accounting result.

Get the situation balance.

Perform the closing seat.

Make the appropriate backups.

Verify the operation of the process, contrasting the results with the data entered.

4.6 Analyze the functions of the treasury service and the characteristics of the documentation relating to its management. /-To analyze the relationships of the treasury service with the other departments of the company and with companies and external entities.

-Describe the process of performing collections and regular payments in the business activity.

-In a practical supueseto, conveniently characterized, identify and complete correctly the documents necessary for the realization of collections and/or payments (check, letter of change, receipt, autoliquidations to the Administration and banking documents), taking into account the current legislation and the uses and customs of trade.

4.7 Apply control and registration procedures in treasury management. /-To analyze the function of the records and auxiliary books of treasury, the information they record and their relations with the accounting process.

-Describe control and forecast procedures for cash flows.

-In a scenario where cash and bank account balances are provided and a series of treasury operations with the amounts, time frames and documents appropriately characterized:

Check for the possibility that charges and payments can be made on the scheduled dates.

Determine the cash movements that need to be made, between cash and banks, to be able to meet the payments.

Identify and fill in the documents for cash operations and banks.

Make the registration of charges and payments and cash movement in auxiliary books by making the corresponding accounting entries and determining the final cash balance.

4.8 Use computer applications to perform administrative functions related to charges and payments.

-To complete with computer media the usual documents in the operations of collections and payments.

-To make with computer media the recording and control of the operations of collections and payments, and of the treasury.

-Get through the printer listed, printed, and documents from the treasury management applications.

-Verify and verify the correct operation of the computer applications, contrasting the data entered and making the necessary backups.

BASIC CONTENTS (duration 95 hours)

The business activity:

Financial resources and investment.

Production factors: human and material resources.

Enterprise business cycle: business types according to their cycle.

Business Heritage:

Elements and heritage masses.

Heritage analysis.

Accounting methodology:

Theory of accounts.

The method per double heading.

Inventories and balances: balance sheet and situation balance sheet.

Accounting books.

Development of the basic accounting cycle.

The General Accounting Plan:

The PGC and the merchant legislation.

Accounting principles and valuation rules.

Accounting Encoding: Account box.

Analysis of groups, subgroups, and main accounts.

Annual accounts.

Realization of assumptions that develop basic accounting cycles:

Business legislation applicable to the processing of accounting documentation:

Rules and procedures for legalizing compulsory accounting books.

Rules for the elaboration and presentation of the Book of inventories and annual accounts.

Treasury Administrative Management:

Documents and means of collections and payments.

Calculating and completing collection and payment documents.

Cash and bank books.

Computer applications:

Computer processing of the accounting process.

Accounting applications:

Installation requirements.

Functions and procedures.

Treasury applications:

Installation requirements.

Functions and procedures.

Professional module 5: Financial and insurance products and services, basic

Associated with Competition Unit 5: Reporting and Customer Service on Financial and Insurance Products and/or Services

TERMINAL CAPABILITIES/ASSESSMENT CRITERIA

5.1 Distinguished organizations, entities, and companies operating in the financial sector. /-Explain the functions and services of the main financial institutions.

-Explain the organization and functional relationships of financial services companies.

-Explain the organization and functional relationships of a type banking office.

5.2 Analyze basic financial products and services, relating their characteristics to their application possibilities. /-Explain the application features and capabilities of:

Financial products of type liabilities.

Financial products of type asset.

-Explain the features and application capabilities of the following services:

Foreign currency exchange and currency exchange.

Transfers.

Direct Debit and Payment.

Management of collections and effects.

5.3 Analyze basic insurance products, relating their characteristics to their application possibilities. /-Explain the characteristics and possibilities of application of the products and type of insurance:

Personal insurance.

Furniture insurance.

Real Estate Insurance.

Combined or multi-risk insurance.

Life insurance.

5.4 Calculate the expenses and benefits of basic financial services and products. /-Based on assumptions about banking services and/or hiring of financial products, and counting fees of commissions, interest, exchange rates and table of coefficients and formulas for short calculation:

Determine the commissions and/or interests that are applicable to the case presented.

Perform the calculation of the same by applying the abbreviated coefficients or formulas.

Determine, in the case of loans, the repayment fees of the loans, applying abbreviated coefficients or formulas.

Calculate discounts and commissions on trading trading operations.

Calculate amounts and commissions on foreign currency exchange operations.

5.5 Calculate insurance premiums by applying industry-specific tables and ratios. /-From a simulated situation with the personal data of a client and a certain mode of insurance, and having tables with coefficients and instructions for the calculation of premiums:

Identify the concepts and coefficients to be applied.

Calculate the insurance premium amount.

5.6 Apply administrative procedures relating to basic financial products and services. /-Explain the necessary administrative process: documents, requirements, characteristics of the management and departments involved.

-From an alleged conveniently characterized on a service or basic financial product, apply the necessary administrative procedure in hiring, customer information and extinction.

5.7 Apply administrative procedures relating to basic insurance products. /-Explain the necessary administrative process: documents, requirements, characteristics of the management and departments involved.

-From an appropriately characterized case on a basic insurance product, apply the necessary administrative procedure in hiring, customer information, tracking and extinction.

5.8 Apply appropriate techniques and procedures in negotiation with clients. /-Describe the stages of a process of trading conditions for the purchase/sale of financial and insurance products.

-Describe the negotiation techniques and parameters to be taken into account in a process of selling financial and insurance products.

-In the simulation of a sales performance, apply the appropriate techniques and procedures:

Posture, behavior and treatment.

Accuracy in expression.

Conviction and security.

Information about the product (s).

BASIC CONTENTS (duration 75 hours)

Spanish financial system.

Banking products and operations:

Passive operations:

Current accounts.

Active operations:

Commercial effect discount.

Loans and loans.

Banking services:

Opening of accounts.

Direct Debit and Payment.

Transfers.

Buy-sell foreign currency.

Commercial effects collection management.

Business and financial calculation application to banking operations:

Simple Capitalization.

Simple update.

Financial Equivalence.

Composite Capitalization.

Composite update.

rents.

Application of tables and coefficients for the calculation of loan amortization quotas.

Insurance entities:

Private insurance.

Insurance hiring: life, property, travel, automobiles.

Application of rates and coefficients tables.

Determination of premiums and expenses of insurance contracts.

Administrative management:

Banking administrative process:

Organization of a type banking office.

Print and basic documentation.

Insurance administrative process:

Organization of a type insurance office: departments and functions.

Print and basic documentation.

Techniques and procedures for negotiation and sale with clients.

Professional module 6: Public administrative management principles

Associated with Competition Unit 6: Performing Administrative Management in Public Administration

TERMINAL CAPABILITIES/ASSESSMENT CRITERIA

6.1 Analyze the rules and procedures established in the information and care services in public bodies. /-From the organizational standard of a particular unit of the Public Administration, draw up an establishment plan in which the basic units, common to any administrative body, are highlighted.

-Given some alleged requests for information from citizens who are in a particular dependency and the organisation chart of the body concerned, to indicate which administrative units should be addressed each one of them so that they could be provided with the information of their interest.

-On the basis of the available data on some administrative files and requests for information from certain citizens, indicate which data should be provided to each of the applicants.

-From a practical scenario regarding a citizen's visit, make a simulation of how you should be able to attend, pointing out the means that would be most appropriate to provide you with accurate information, in the most agile way. possible, in accordance with the rules governing administrative information services.

6.2 Apply the procedures established in the processing, recording and archiving of the type administrative files. /-Relate the forms and administrative documents type with the different classes of files, and with rules for their completion.

-Different file types and document ordering criteria in the Public Administration scope.

-Given a set of documents and a relationship of different types of files, assign each record the corresponding documents.

-According to certain information and the instructions, fill in the forms and documents necessary for a specific file.

-Classify the most common writings and documents that citizens can present to the Public Administrations.

-Know the operating rules of the administrative records.

-Given several documents and documents addressed to the Public Administration:

Describe the administrative procedures that need to be followed according to their nature.

Describe the parameters or data that characterize them from the legal point of view.

Synthesize your content.

Verify if they meet the set plans.

Verify if the documentation is complete and is required.

6.3 Apply procedures established in the processing and recording of cash operations in public bodies. /-To distinguish the basic characteristics and structure of the public administrations budget regime.

-To distinguish the phases of the revenue procedures, as well as the ordering of expenses and payments and the bodies involved in each case.

Identify the basic documents and procedures for carrying out budgetary and management accounting in the Public Administrations.

-Given various income and expenditure and payment documents, classify them according to the budgetary application to which they correspond and in accordance with the accounting phase to which each of them affects.

-Considered various documents, relating to multiple files, to verify if they contain all the necessary data.

6.4 Apply the rules and procedures relating to the management of supplies in public administrative units. /Identify and interpret applicable regulations and forms and forms models necessary for the supply of office equipment and equipment.-Describe stock inventory procedures in the Public Administration.

-From the corresponding documents, perform the simulation of the supply request for three inventorable elements of different type.

BASIC CONTENTS (duration 50 hours)

Law and society:

Society.

The Law.

Sources of Law.

Organization of the State and the European Union:

Basic policy and administrative organization.

Basic Organization of the European Union.

Information and attention to the public:

Right to information.

Information and attention offices for the citizen.

Financial administration:

The State Budget: basic aspects.

Running the quote:

General principles.

Type-contracts.

Staff Administration:

Access to the public function.

Administrative situations.

Officials ' rights.

Administrative procedures:

Administrative procedure: principles and phases.

Complaints and complaints.

Resources: Classes.

Administrative-litigation procedure.

Treatment of documentation in Public Administration:

Processes and procedures for the distribution and transmission of information and documentation.

Organization of documentary funds.

Description of documentary funds.

Fulfillment of type documents in the Public Administration.

3.3 Modular professionals.

Competition Unit 7 (transversal): computer applications

TERMINAL CAPABILITIES/ASSESSMENT CRITERIA

7.1 Different the logical and physical elements that make up a computer system. /-distinguish and explain different systems of information coding.

-Explain the concept of data structure.

-Describe the different parts of a computer and its general functions.

-Identify, describe and define the functions of the different peripherals.

-Identify the different physical storage media for the information and explain them by showing them and locating their parts.

7.2 Apply the utilities, functions, and procedures of a single-user operating system. /-Explain the concept, structure and characteristics of an operating system.

-Describe and use the utilities functions of a single-user operating system.

-Install a single user operating system.

-Operating the computer equipment and verifying the various steps that take place, identifying the functions of the operating system.

-From practical assumptions: handle utilities, functions, and procedures

operating system hundred, justifying the syntax or, where applicable, the operating protocol.

-Create files that handle operating system orders.

7.3 Apply the commands or instructions necessary for performing basic operations with a local area network connected system. /-Explain the syntax relative to the basic commands and instructions of the network operating system.

-In a practical case, perform, through the network operating system, operations of copying, updating and transmitting the information with one or more files, previously stored on the hard disk.

7.4 User-level management of a text processor, spreadsheet, and database, including the exchange of data between such applications. /-Distinguished, identify and explain the function of the applications of: word processor, spreadsheet and database.

-Install text processing, spreadsheet, and database applications in the computer system.

-From practical assumptions:

Handle the word processor, using the elementary functions, procedures, and utilities for editing, retrieving, modifying, storing, and integrating text.

Handle spreadsheets using the elementary functions, procedures, and utilities for data processing.

Handle databases using the elementary functions, procedures, and utilities for data storage.

Exchange data or information between a word processor, spreadsheet, and database.

Elaborate, copy, transcribe, and complete information and documentation, using the computer keyboard with agility and dexterity.

7.5 Apply procedures and utilities and functions of the operating system and general purpose applications that ensure the integrity, security, availability, and confidentiality of stored information. /-Justify the need to know and use periodically mechanisms or procedures for safeguarding and protecting information.

-Back up application packages and managed information by applying the instructions reflected in the manuals.

From case studies:

Interpret the security, protection, and integrity procedures that are set on the system.

Apply the above procedures from the operating system, from the and/or an application.

Detect failures in established and used security and protection procedures.

Argue and propose solutions.

BASIC CONTENTS (duration 90 hours)

Basic computer:

Data processing.

Elements of .

Internal data representation.

Elements of .

Operating systems:

Basic functions of an operating system.

Operating systems: single-user and multi-user.

Using single-user operating systems.

Local and teleprocessing networks.

Text processors:

Structure and functions of a word processor.

Installing and loading of text processors.

Text design and editing.

File management.

Printing of texts.

Spreadsheets:

Structure and functions of a spreadsheet.

Installing and loading spreadsheets.

Layout and editing of spreadsheets.

File management.

Printing spreadsheets.

Databases:

Structure and functions of a database.

Database types.

Installing and loading a database.

Database design.

Using databases.

Graphical and self-editing applications.

Interoperations between text processing applications, spreadsheets, charts, and databases.

Integrated packages.

3.4 Vocational Training Module at Work Center

TERMINAL CAPABILITIES/ASSESSMENT CRITERIA

Identify, attend, guide and inform third parties in accordance with established standards and procedures, with efficiency, efficiency and service diligence, transmitting the best image of the company. /-Describe clearly and accurately the characteristics, advantages and/or benefits of the services, arrangements and/or information offered.

-Get the appropriate information from the available sources.

Transmit quickly and accurately the information or management to the hierarchical superior when it exceeds the assigned responsibility.

-Diligently and courtly treat customers, suppliers, and people in general in a way that promotes good future relationships.

-Provide information according to the criteria of priority, confidentiality, and access established.

Apply the required treatment to the documentation at each stage of the administrative process assigned to your level, within the deadline and with the appropriate presentation. /-Apply the process and the circuit that must follow the documentation according to the procedures established by the company.

-Identify, discern and select the object and content of the documentation in the framework of the company in relation to the area of management that corresponds, performing the functions assigned to it in this competence.

-Use the media and office equipment in the company to communicate, obtain, transmit, register and archive information or documentation, both external and internal to the company.

Perform autonomously assigned management in the various fields and areas of competence (provisioning, commercial, personal, accounting, financial, etc.), such as:

Receipt, coding, file and verification of invoices, receipts, order proposals, albarans, letters of exchange and checks, according to the organization structured by the company.

Realization of invoices, receipts, albarans, order notes and exchange letters, consulting in the corresponding files or databases and using the means available in the company.

Performing basic accounting records in compulsory and ancillary books or in computer support.

Elaboration of nonimas (with different work situations) and documents TC-1, TC-2, TC2-1 of the corresponding month according to the perceptions established by the company and by the collective agreement of the sector.

Completion of the (monthly or quarterly) VAT settlement, handling the necessary accounting information, contrasting it with the inherent documentation and completing the official forms.

Apply the security and information protection and documentation systems established in the company in terms of access, consultation, priority, confidentiality.

Fulfill any activity or task related to administrative management with professional responsibility, demonstrating an attitude of overcoming and respect. /-At all times, show an attitude of respect to the procedures and norms of the company.

-Inform the job on time, enjoying the permitted breaks and not leaving the job centre before the established time without duly justified reasons.

-Interpret and diligently fulfill the instructions received and take responsibility for the assigned work, communicating effectively with the right person at any time.

-Maintain fluid and correct interpersonal relationships with members of the work center.

-Coordinate your activity with the rest of the team and departments, reporting any changes, relevant needs or unanticipated contingency.

-To estimate the impact of your activity on the management and management processes in the company and the image it projects.

-Comply responsibly with the rules, processes and procedures established for any activity or task, objectives, performance times and hierarchical levels existing in the company.

Duration 185 hours.

3.5 Professional training and guidance module

TERMINAL CAPABILITIES/ASSESSMENT CRITERIA

Detect the most common risk situations in the workplace that may affect your health and apply the appropriate protection and prevention measures.

-Identify existing risk factors in situations of type work.

-Describe damage to health based on the risk factors that generate them.

-Identify protection and prevention measures based on the risk situation.

Apply immediate basic sanitary measures at the site of the accident in simulated situations.

-Identify the priority of intervention in the case of several injured or multiple injured persons, in accordance with the criterion of the highest intrinsic risk of injury.

-Identify the sequence of measures to be applied based on existing injuries.

-Perform health techniques (CPR, immobilization, transfer), applying established protocols.

Differentiate the forms and procedures of insertion into the work reality as an employed or self-employed person.

-Identify the different forms of employment contracts that exist in your productive sector that permtie the current legislation.

-Describe the process to be followed and prepare the necessary documentation to obtain a job, starting from a job offer according to your professional profile.

-Identify and properly fill in the necessary documents, in accordance with the legislation in force to be self-employed.

Orientate in the labour market, identifying their own abilities and interests and the most suitable professional itinerary.

-Identify and evaluate skills, attitudes and knowledge with a professional value.

-Define the individual interests and their motivations, avoiding, where appropriate, the conditions by reason of sex or other type.

-Identify the training offer and the labor demand related to their interests.

TERMINAL CAPABILITIES/ASSESSMENT CRITERIA

Interpret the legal framework of the work and distinguish rights and obligations arising from industrial relations.

-Employ the basic sources of information on labour law (Constitution, Workers ' Statute, European Union Directives, collective agreement), distinguishing the rights and obligations incumbent upon it.

-Interpret the various concepts involved in a

.

-In a class collective negotiation scenario:

Describe the negotiation process.

Identify variables (salary, security and hygiene, technological productivity) object of negotiation.

Describe the possible consequences and measures, as a result of the negotiation.

-Identify social security benefits and obligations.

BASIC CONTENTS (duration 30 hours)

Job Health:

Working conditions and security.

Risk factors: prevention and protection measures.

First aid.

Legislation and labor relations:

Labour law: national and Community law.

Social Security and other benefits.

Collective Bargaining.

Sociolaboral orientation and insertion:

The job search process.

Initiatives for self-employment.

Analysis and evaluation of professional potential and personal interests.

Formative/professional itineraries.

4. Teachers

4.1 Teachers with teacher assignment in the professional modules of the administrative management cycle.

TEACHER/BODY PROFESSIONAL/SPECIALTY MODULE

1. Communication, information archive and the operation of keyboards. /Administrative Management Processes. /F. P. Technical Teacher

2. Administrative management of sales. /Administrative Management Processes. /F. P. Technical Teacher

3. Administrative personnel management. /Administrative Management Processes. /F. P. Technical Teacher

4. General accounting and treasury. /Business Administration. /Secondary School Teacher.

5. Financial and insurance products and services, basic. /Business Administration. /Secondary School Teacher.

6. Principles of public administrative management. /Administrative Management Processes. /F. P. Technical Teacher

7. Computer applications. /Administrative Management Processes. /F. P. Technical Teacher

8. Training and career guidance. /Training and Employment Guidance. /Secondary School Teacher.

4.2 Baccalaureate materials that can be taught by the teachers of the specialties defined in this Royal Decree.

FACULTY/BODY SUBJECTS/SPECIALTY

Economics. /Business Administration. /Secondary School Teacher.

Economics and Business Organization. /Business Administration. /Secondary School Teacher.

4.3 Qualifications of qualifications for teaching purposes.

4.3.1 For the delivery of the professional modules corresponding to the specialty of:

Business Administration

the equivalence, for the purposes of teaching, of the title of:

Diplomat in Business Sciences.

with those of Doctor, Engineer, Architect or Licensed.

4.3.2 For the partition of the professional modules corresponding to the specialty of:

Training and employment orientation.

the equivalence, for the purposes of teaching, of the titles of:

Diplomat in Business Sciences.

Diplomat in Labor Relations.

Diploma in Social Work.

Diploma in Social Education.

with those of Doctor, Engineer, Architect or Licensed.

5. Minimum requirements for spaces and facilities to impart these teachings

In accordance with Article 34 of Royal Decree 1004/1991 of 14 June 1991, the training cycle of medium-grade vocational training: administrative management, requires, for the delivery of the teachings defined in the present Royal Decree, the following minimum spaces which include those laid down in Article 32.1.a of the aforementioned Royal Decree 1004/1991 of 14 June.

Formative Space/Surface-m2/Utilization Grade-Percentage

Administration and management classroom. /90/50

Computing Classroom/60/25

Multipurpose Classroom/60/25

The degree of utilization expresses in so much percent the occupation in hours of the planned space for the imparting of the minimum teachings, by a group of students, regarding the total duration of these teachings and, therefore, has a guiding sense for which educational administrations will define when setting up the curriculum.

In the margin allowed by the "degree of utilization", the established training spaces can be occupied by other groups of students who will be able to attend the same or other educational courses or other educational stages.

In any case, the learning activities associated with the training spaces (with the occupation expressed by the degree of use) may be carried out on surfaces used for other related training activities.

It should not be interpreted that the different learning spaces identified must necessarily be differentiated by means of closure.

6. Access to baccalaureate, convalidations and correspondences

6.1 Baccalaureate modes to which you give access.

Humanities and Social Sciences.

6.2 Professional modules that can be subject to validation with occupational vocational training.

Communication, information file, and keyboard operation.

Administrative management of sales.

Administrative management of personnel.

General accounting and treasury.

Financial and insurance products and services, basic.

Computer applications.

6.3 Professional modules that can be matched with work practice.

Communication, information file, and keyboard operation.

Administrative management of sales.

Administrative management of personnel.

General accounting and treasury.

Financial and insurance products and services, basic.

Computer applications.

Training and employment orientation.

Job Center Training.