Key Benefits:
Article 35 of the Organic Law 1/1990 of 3 October of General Management of the Educational System provides that the Government, after consulting the Autonomous Communities, shall establish the titles corresponding to the studies of vocational training, as well as the minimum teaching of each of them.
Once Royal Decree 676/1993 of 7 May 1993 has set out the general guidelines for the establishment of vocational training diplomas and their corresponding minimum teaching, the Government, Also after consulting the Autonomous Communities, as provided for in the abovementioned rules, establish each professional training title, set out their respective minimum lessons and determine the various aspects of academic planning. concerning the professional teaching which, without prejudice to the powers conferred on the Educational administrations responsible for the establishment of the curriculum of these teachings, guarantee a basic training common to all students.
For these purposes, the duration and level of the corresponding training cycle, the convalidations of these teachings, the access to other studies and the minimum requirements of the centres which are the same, must be determined in each case. (i)
The teachers ' specialties to be taught must also be determined and, in accordance with the Autonomous Communities, the equivalence of qualifications for the purposes of teaching as provided for in the An additional provision of the Organic Law of 3 October 1990 for the General Management of the Educational System. Subsequent rules must, if necessary, complete the teaching of the teachers ' specialties defined in this Royal Decree with the professional modules that come from other formative cycles.
On the other hand, and in compliance with article 7 of the aforementioned Royal Decree 676/1993, of 7 May, it is included in this Royal Decree, in terms of professional profile, the expression of the professional competence characteristic of the title.
This Royal Decree establishes and regulates in the basic aspects and elements mentioned above the degree of professional training of the Technical Superior in Secretariat.
In its virtue, on the proposal of the Minister of Education and Science, consulted by the Autonomous Communities and, where appropriate, in agreement with them, with the reports of the General Council of Vocational Training and the School Council of the State, and prior to the Council of Ministers meeting at its meeting on 22 July 1994
D I S P O N G O:
Article 1.
The title of professional training of a higher technician is established in the Secretariat, which will be of official character and validity throughout the national territory, and the corresponding minimum teachings that are contained in the Annex to this Royal Decree.
Article 2.
1. The duration and level of the training cycle are as laid down in paragraph 1 of the Annex.
2. In order to access the professional studies regulated in this Royal Decree, the students will have to take up the subjects and/or contents of the Baccalaureate which are indicated in section 3.6 of the Annex.
3. The specialities required of the teaching staff providing teaching in the modules which make up this title, as well as the minimum requirements to be met by the educational establishments, are those expressed in paragraphs 4.1 and 5 of the Annex.
4. The subjects of the baccalaureate, which may be taught by the teachers of the specialties defined in this Royal Decree, are set out in paragraph 4.2 of the Annex.
5. In relation to the provisions of the 11th additional provision of the Organic Law 1/1990 of 3 October, the qualifications referred to in paragraph 4.3 of the Annex are declared equivalent for the purposes of teaching.
6. The modules which may be validated by occupational vocational training or correspondence with the work practice are those specified in paragraphs 6.1 and 6.2 of the Annex respectively.
Without prejudice to the foregoing, on the proposal of the Ministries of Education and Science and of Work and Social Security, other modules capable of validation and correspondence with the training may be included, as appropriate. occupational occupational and occupational practice.
7. The university studies to which this title gives access are those referred to in paragraph 6.3 of the Annex.
Single additional disposition.
In accordance with the provisions of Royal Decree 676/1993 of 7 May 1993 laying down general guidelines on diplomas and the corresponding minimum training courses for vocational training, the elements which are enunciate under the heading
Final disposition first.
This Royal Decree, which is of a basic nature, is given in the use of the powers conferred on the State in Article 149.1.30. of the Constitution, as well as in the additional provision first, paragraph 2 of the Organic Law The Law of 3 July 1985 on the Law of Education and the Enablement that confers on the Government Article 4.2 of the Organic Law 1/1990 of 3 October on the General Ordination of the Educational System.
Final disposition second.
It is up to the competent educational authorities to dictate how many provisions are precise, in the field of their competences, for the execution and development of the provisions of this Royal Decree.
Final disposition third.
This Royal Decree will enter into force on the day following its publication in the Official Journal of the State.
Given in Madrid on July 22, 1994.
JOHN CARLOS R.
The Minister of Education and Science,
GUSTAVO SUAREZ PERTIERRA
ANNEX
INDEX
1. Title identification:
1.1 Naming.
1.2 Level.
1.3 Duration of the formative cycle.
2. Production system reference:
2.1 Professional profile:
2.1.1 General Competition.
2.1.2 Professional skills.
2.1.3 Competition Units.
2.1.4 Professional Realizations and Domains.
2.2 Evolution of professional competence:
2.2.1 Changes in technological, organizational and economic factors.
2.2.2 Changes in professional activities.
2.2.3 Changes in training.
2.3 Position in the production process:
2.3.1 Professional and work environment.
2.3.2 Functional and technological environment.
3. Minimum teaching.
3.1 General objectives of the training cycle.
3.2 Professional modules associated with a competency unit:
Communication and professional relations.
Service Organization and Secretariat Jobs.
Data management.
Elaboration and presentation of documents and information.
3.3 Cross-sectional professionals:
Elements of Law.
Foreign Language (English).
Second foreign language.
3.4 Vocational training module in the workplace.
3.5 Professional training and guidance module.
3.6 Baccalaureate materials that have been due to be used to access the training cycle corresponding to this title.
4. Teachers.
4.1 Speciality of teachers with teaching assignment in the professional modules of the training cycle.
4.2 Baccalaureate materials that can be taught by the teachers of the specialties defined in this Royal Decree.
4.3 Qualifications of qualifications for teaching purposes.
5. Minimum requirements for spaces and facilities to impart these teachings.
6. Convalidations, correspondences and access to university studies.
6.1 Professional modules that can be subject to validation with occupational vocational training.
6.2 Professional modules that can be matched with work practice.
6.3 Access to University Studies.
1. Identification
1.1 Denomination: secretariat.
1.2 Level: higher-grade vocational training.
1.3 Duration of the training cycle: 1,300 hours (equivalent to three quarters of training at maximum education, plus training in the relevant working centre).
2. Reference to the production system
2.1 Professional profile.
2.1.1 General Competition.
The general professional qualification requirements of the production system for this technician are:
Organise, manage, develop and transmit information from or to the executive, professional and management bodies in their own and/or foreign languages, as well as represent the company and promote cooperation and quality of internal and external relations, in accordance with the objectives set and the internal rules established.
This technician will act, if any, under the general supervision of Architects, Engineers or Licensors and/or Technical Architects, Technical Engineers or Diplomates.
2.1.2 Professional capabilities:
-Interpret the information and, from it, define the different actions according to the deontological norms of the secretariat.
-Communicate orally and in writing accurately and smoothly in at least two foreign languages.
-Develop and present documentation and information by integrating text, data and graphics, using general and specific IT applications.
-Organize administrative works, travel agendas, events, meetings and other corporate acts in the most effective way possible, adjusting to ethical and image criteria.
-A comprehensive and integrated vision of the management process in relation to the technical, organizational, economic and human aspects of this process.
-Adapting to new work situations due to technological, organizational, economic and labor changes that affect their professional activity.
-Apply your own work techniques to optimize management according to criteria of economic efficiency and quality of service.
-Maintain fluid relationships with the members of the functional group in which it is integrated, taking responsibility for the achievement of the objectives assigned to the group, respecting the work of others, organizing and directing tasks The European Union is a major partner in the development of the European Union, and the European Union is a major partner in the European Union.
-Maintain effective communications in the development of your work, coordinating your activity with other areas of the organization.
-Solve problems and make individual decisions about their actions or those of others, identifying and following the established rules, within the scope of their competence and consulting those decisions when their Organisational, economic or security implications are important.
-To act in situations of possible emergency, informing and requesting assistance to those who proceed, directing the actions of the members of their team and applying the different systems, means or equipment with safety and efficiency to prevent and correct them.
Autonomy requirement in work situations:
To this technician, in the framework of the functions and objectives assigned by top-level technicians to his, will be required in the occupational fields concerned, usually the autonomy capabilities in:
Organization and planning and the work of the secretariat, both own and the people in charge.
Organization and planning of events and travel, according to instructions received.
Organization of the file to elaborate, process and synthesize periodic, technical and confidential information, establishing control and security systems.
Drafting of correspondence, processing of mail and application and distribution of complex information in an oral and written form in the own language and/or foreign language.
Take action as public relations and interpreter, and resolution of requests, promoting the image of the company, its area or department and its superior through the cooperation and quality of internal and external relations.
2.1.3 Competition Units:
1. Manage internal and external communications, both oral and written, in their own language and/or foreign languages.
2. Organize, monitor and perform secretarial work.
3. Organize, maintain and control the file in conventional and computer support.
4. Develop and present working documents, integrating data, texts and graphs.
2.1.4 Professional Realizations and Domains.
Competition Unit 1: Manage internal and external communications, both oral and written, in your own language and/or foreign language
REALIZATION CRITERIA
1.1 To successfully support telephone communications in the own language and/or foreign language, in accordance with the criteria of priority, confidentiality and established access. /-Calls are addressed in the language of the caller.
-They are avoided unnecessary waits.
-Recaba, from the incoming call, sufficient information that allows you to personally manage your possible solution and/or channel it to the corresponding department (the caller is identified, the topic of the call, the level of urgency, etc.).
-Without you can't fix what is raised on a call, you get enough information (you identify the caller, the topic of the call, the level of urgency, etc.) so that you have the necessary response.
-The best image of the company is transmitted.
-Security and confidentiality rules are met.
1.2 Control the entries and outputs of documentation and information by mail. /-The correct distribution of the information is controlled.
-Ensures the receipt of the information by the recipients.
-The output of the procedure information is controlled (media, verification of the target data, record ...).
-The deadlines are met.
The envelopes are preserved, in cases where they provide data that does not appear in the documentation (receipt of official documents or correspondence with acknowledgement of receipt).
-Exact information and documentation accurately.
-Additional documentation is attached to the information received, provided it is accurate.
-Security and confidentiality rules are met.
1.3 Receive, transmit and control the inputs and outputs of information by means of telematics. /-The optimal method of transmission in relation to urgency, cost and safety is used.
-The information to be transmitted is typed or typed correctly.
-The information is accurately performed.
-The information is transmitted to the corresponding recipient.
-The information is transmitted within the deadline.
-Errors or failures are rectified promptly.
-Information and documentation is translated accurately.
-Additional documentation is attached to the information received, provided it is accurate.
-Security and confidentiality rules are met.
1.4 Understanding people who visit the company with courtesy and solving the contingencies raised in their own and/or foreign language. /-Visitors are identified as to provenance, hierarchical level and reason for the visit.
-Visits are directed to the appropriate area, section, department or person.
-Visits are filtered in accordance with established rules.
-The structure, products and/or services of the company or entity are described and promoted.
-Atypical and/or urgent requests are managed promptly and effectively.
-Security and confidentiality rules are met.
-The best image of the company is transmitted. PROFESSIONAL DOMAIN
Information (nature, type and media): information about the structure of the company: sector, location in the market, organization and style of company, products and/or services, relationships and competitors. Information on the nature of the correspondence and the different systems of dispatch of the correspondence. Directories. Equipment operation manuals.
Media for the processing of information: input-output recording support for documentation and correspondence. Telematic and office equipment and equipment. Courier and mail services.
Processes, methods and procedures: national and international communication services, public and private. National and international correspondence management systems and procedures, both public and private. Using sources of references, guides, and directories. Location of responsibilities of the people of the company. Security and confidentiality systems and procedures in the processing of information. Protocol, interpretation of oral and written messages. Correspondence handling procedures and suspicious and/or dangerous packages.
Main results of the work: internal and external fluid communications. Organization, security, rationality and economics of communications. Optimal transmission of the company image. Action against contingencies.
Persons and/or organizations to whom the service is addressed: company personnel. Directors and Heads of Department. Members of the Board of Directors. Shareholders. Secretariats and staff of related and competing companies. Customers and suppliers. Public administration.
Competition Unit 2: Organize, Monitor, and Perform Secretariat Jobs
REALIZATION CRITERIA
2.1 Organize and supervise the work of the secretariat according to the priorities established by the company rules and the legislation in force, defining or adapting procedures and optimizing productivity. /-The types of tasks and their priorities are identified, distinguishing between periodic, regular and timely work.
-Sets the daily, weekly, monthly, annual task cycle.
-The resources and time required for the tasks to be performed within the deadlines are allocated, in accordance with the priorities set.
-Compliance with the schedule as set in the work schedule is controlled.
-Identify, obtains and coordinates possible assistance in case of specific emergencies and delivery times.
-The next ones are properly treated.
-Planning is flexible to allow for contingencies and priority changes.
-Security and confidentiality rules are met.
2.2 Oversee the staff in your position by motivating your performance for the best achievement of the marked goals. /-The tasks delegated to third parties are precisely defined and the necessary monitoring and monitoring is carried out.
-It conveys the sense of the job that their subordinates perform and what the company expects from them.
-Work and tasks are assigned to the staff in your position.
-The time and the most appropriate way to transmit the messages, orders, commands and objectives that the company intends in its specific field is chosen.
-Messages are transmitted in a synthetic and easily understandable way.
-Messages are correctly received and interpreted.
-The provisions that, from other areas, affect the development of their activity are collected and disclosed among the members of their team.
2.3 Organize interviews, meetings, and corporate events, taking into account the set schedule and meeting the stated objectives. /-The interviews, meetings or corporate events are organized in accordance with the established rules and the necessary protocol, convening the attendees within the established deadline.
-Cost calculations are correct.
-The cost of the event is within the allocated limits.
-Interviews are always confirmed.
-The documentation is reviewed to be appropriate and accurate, locating the errors and correcting them.
-Supplementary documentation is attached to the meeting itself.
-The meeting room and the necessary material and audiovisual equipment are prepared.
-Tasks are delegated and the necessary monitoring and monitoring is performed.
-Security and confidentiality rules are met.
2.4 Organize domestic and international travel, taking into account the established timetable and meeting the objectives set. /-The type of travel, hotel reservation and associated activities are identified.
-A clear and accurate itinerary is prepared in advance, including the travel schedule and the work schedule.
-The program is performed to be balanced in terms of cost and time, in accordance with the rules and procedure of the entity.
-Reservations are made and confirmed, as well as scheduled visits.
-Documentation is prepared, and necessary corrections are made if necessary.
-Contingencies are foreseen.
-Security and confidentiality rules are met.
PROFESSIONAL DOMAIN
Information (nature, type and media): information about the areas of responsibility of the company. Information on the legal deadlines for the filing of documents related to tax and/or commercial obligations. Rules for the organisation of meetings of various types (committees, boards of directors, general meetings of shareholders). Information on travel types, transportation systems, accommodation types, travel insurance, documentation, currency. Time uses.
Media for the processing of information: manual and electronic agendas. Telematic and office equipment. Tour guides and travel catalogues. Electronic calculator.
Processes, methods and procedures: programming of jobs and times. Meeting protocol (preparation of rooms, use of hearing aids, calls, minutes). Use of reference sources relating to airports, ports, travel agencies, hotels. Protocol and complimentary formulas in places of destination. Function of embassies and consulates. Protocol expense budgets. Procedures for the recruitment of stay and travel services.
Main results of the work: optimal use of time, both proper and superior. Effective organisation of meetings and trips. Rationalisation of the use of the company's resources. Organized and supervised secretarial work.
Persons and/or organizations to whom the service is addressed: company personnel. Directors and heads of department. Members of the Board of Directors. Shareholders. Secretariats and staff of related and competing companies. Customers and suppliers. Representatives of the Public Administration. Travel agency staff, transport companies, hotels, banks.
Competition Unit 3: Organize, maintain, and control the file on conventional and computing support
REALIZATION CRITERIA
3.1 Select and develop manual and automated file systems in accordance with established procedures and current legislation, optimizing the use of resources based on information needs. /-The file systems suitable for the activity are selected, identifying the most suitable peripherals and supports.
-Changes in information requirements are identified and are agreed with the users of the file systems.
-The use of file systems is monitored and their usage rules are perfected.
-Security and confidentiality rules are met.
3.2 Localize and summarize information from unspecified sources and organize data into relational files that allow your link, query, and storage. /-Information sources are identified.
-Specific information needs are promptly investigated.
-The relevant information is summarized correctly.
-The content of the information is reviewed to ensure its accuracy.
-An easy display, editing and incorporation of the data is achieved in the organization of the files.
-Security and confidentiality rules are met.
3.3 Update the information on a regular basis, taking into account established regulations and internal procedures. /The required upgrade tasks are performed.
-The information file is maintained within the legally required time limits.
-The history file is kept up to date.
-The documentation is destroyed, enforced.
3.4 Ensure and maintain data integrity, ensuring that only authorized users have access to it. /-The necessary measures are taken to ensure the preservation of the files and the integrity of the data contained therein.
-Backup copies, both of the packages and the work files, are periodically performed.
-Data access is protected by password tables and encoding.
3.5 Ensure the optimal operation of the equipment and obtain the maximum performance of the media and applications used in the file and storage of data and documents. /-The different components of the designed file system are kept in perfect state of operation.
-Take the necessary steps to replace consumables (tabs, labels, print cartridges, printer tapes,
-The necessary tasks are performed for the optimal operation of the additional equipment.
-Adapting standard applications to the specific needs of the organization.
-The new products and applications that are continuously appearing on the market are reported.
PROFESSIONAL DOMAIN
Information (nature, types, and media): classification systems. Information about file types (manual and electronic-monopposite or shared). Legal requirements for the preservation of documentation. Intellectual property legislation and use of
Media for the processing of information: personal computers and individual microcomputers and/or connected in local networks and/or teleprocessing. Equipment and file supports (optical disc, magnetic disk, diskette, filers, microfilm, other media). Input and/or output peripherals.
Processes, methods and procedures: classification and updating procedures, manual or automated, including those specially dedicated to legal and/or confidential documentation. Use of different reference sources: public documents, statistics, schedules, automated and manual files, books, lists, tokens and microfiche. Extract and organize the relevant information in its logical sequence. Allocation of required resources.
Top job results: organization and effective file management. Effective management of information. Document maintenance and retrieval. Faithful translations to the original. Precise summaries. Destruction of irrelevant information.
Persons and/or organizations to whom the service is addressed: company personnel. Directors and heads of department. Members of the Board of Directors. Shareholders. External audit firms. Representatives of the Public Administration.
Competition Unit 4: Develop and present working documents, integrating data, text and graphics
REALIZATION CRITERIA
4.1 Organize and present the information, selecting the most appropriate format according to the established rules and/or the instructions received and the legislation in force. /-The content of the information is interpreted correctly and your organization conforms to logical criteria.
-The presentation conforms to the rules of the organization.
-Information is made available to the appropriate person within the deadline.
-The appropriate means of presentation are selected for each type of information.
-Information sources are cited and the
-Security and confidentiality rules are met.
4.2 Develop and verify the documentation, ensuring the integrity of the data and its optimal presentation in an efficient, efficient manner and in accordance with the required format. /-Document free of error documents are copied quickly and quickly.
-Information is reused, if possible.
-Data is verified, reviewed, or amended for inaccuracies.
-In the case of translations, the translation is true to the original.
-Verifies spelling, grammar, and punctuation.
-Security and confidentiality rules are met.
The presentation of the document is correct,
-The appropriate chart formats (bars, tarts, etc.) are used.
The appropriate number of copies is prepared (considering number of recipients, file, etc.).
4.3 Use the appropriate computer application based on the operation to be performed. /-The characteristics of each available package are identified.
-The necessary tests are performed to know the level of results for each
package.
-Information exchange tests are selected between the packages.
-The appropriate package is selected.
4.4 Ensure the optimal operation of the equipment, the IT applications and the availability of data and documents. /-The necessary tools are used to ensure the optimal operation of the hard disk.
-The necessary steps are taken to dispose of consumables (print cartridges, printer tapes,
-The corresponding tasks are performed to ensure the optimal operation of the peripherals:
Verifying connection cables.
Printer Roller Cleaning.
Etcetera.
-The necessary steps are taken to ensure the preservation of the files stored on diskette.
-Backup copies of both the packages and the work files are periodically performed.
PROFESSIONAL DOMAIN
Information (nature, types, and media): text, graphics, and tables. Statistics (collection, interpretation and analysis). Relevant information on intellectual property rights and
Media for the processing of information: personal computers and individual microcomputers and/or connected in local networks and/or teleprocessing.
Processes, methods and procedures: procedures for the presentation of information and documentation. Compliance with standards in terms of ergonomics of the job. Translations. Rapid reading and test correction systems. Information import/export processes. Validation and correction procedures. Processes and procedures of information security and conservation systems.
Main results of the work: information presented in appropriate formats, texts, tables and graphs combined with accuracy and precision. Faithful translations to the original. Precise summaries. Destruction of documentation and irrelevant information. Information elaborated and updated in documentary and/or computer support. Coded and restricted access information.
Persons and/or organizations to whom the service is addressed: company personnel. Directors and heads of department. Members of the Board of Directors. Shareholders. External audit firms. Representatives of the Public Administration. Customers and suppliers. Related companies.
2.2 Evolution of professional competence.
2.2.1 Changes in technological, organizational and economic factors.
Technological changes tend to the automation of management and business organization, as well as the increase in the availability of smart buildings where telephone collection services are shared, correspondence, shared fax, video-text, video-phone, local and extensive area networks.
Also, it is moving towards the integration of communication and information systems through the development of multimedia solutions, integration of different types of communication networks that allow the interconnection of the computer resources. A significant penetration of highly useful simulation computing applications is anticipated in the planning, organization and business control tasks.
2.2.2 Changes in professional activities.
The new technologies allow you to download this technician from repetitive jobs and gradually move towards more versatile functions, as a support for management with more autonomy in decision-making, and to act as public relations on behalf of the company with greater responsibility and autonomy in the processing and processing of confidential information.
2.2.3 Changes in training.
The domain of the language, at least in two foreign languages, will be indispensable for all oral and written communications, as well as in all those activities in which its presence is required as an interpreter in meetings and/or visits.
More specialization will be required in self-publishing systems, database managers, integration of computer applications, creation of security systems and access to information, especially the character of confidential, file organization systems, and networks.
Increasing business competence and personalized customer treatment will require increasing humanistic training and social skills in interpersonal, public and verbal communications, not verbal, written, internal and external.
Given the increasing professionalization in this figure, the process of technical information of a fiscal, commercial and labor nature is becoming more relevant, and a professional module has been introduced with this training.
2.3 Position in the production process.
2.3.1 Professional and work environment.
This technician will be active in companies or institutions in the public or private sector, in any area or department where secretarial functions are required (not only for help and support to the Directorate).
Each time, there is a greater degree of versatility in its functions within the department and the company.
2.3.2 Functional and technological environment.
Technology skills and techniques are directly linked to:
-Communication and relationship within and outside the company in its own language and/or foreign language, at least in two languages.
-Processing and processing of information, performing and monitoring its processing, classification, archiving and confidential access.
-Organization and planning of the secretarial work.
-Presentation of information and documentation by integrating data, texts and graphics through computer or office equipment.
-Obtaining and synthesis of relevant information in or outside the company, whether of a legal, commercial, advertising or other type.
Occupations, most relevant type jobs:
This technician can perform and develop your profession in any department of a public or private company or organization.
In the area of services, especially in offices and professional offices.
In the Public Administration, be it central, autonomic or local.
He is a qualified technician who acts as an assistant to the management and administration organs and with a certain decision-making power.
The secretarial functions vary according to the job centre and the level of the management body to which this professional is attached. Likewise, their professional knowledge will require a certain formation of
3. Minimum teachings
3.1 General objectives of the training cycle.
Interpret the functional relationships and the basic flow of internal and external information of type companies.
Analyze the systems and means of circulation of information and documentation to define the most appropriate administrative organization to the secretarial service, depending on the activity, characteristics, means and equipment of office and computer.
Interpret and apply the basic commercial, labor and tax rules and administrative procedures for the processing and completion of documentation derived from administration and management, both in the public sphere as private.
Apply oral communication techniques, both in their own and foreign languages, to inform, attend, advise, communicate, transmit and/or resolve any queries, problems or incidences arising from the activity of the secretariat or service and direct treatment with the public and/or user, both in companies and in public and private bodies.
Select the media or computer or office equipment to elaborate, archive, and print information and documentation derived from the most common operations in the field of business administration and management.
Produce (write, analyze, synthesize texts and documents), transmit and archive with correction, accuracy and effectiveness documents and writings, using the methods, equipment and software applications available in the company, in own language and/or foreign language.
Evaluate, define, and perform processes to improve the effectiveness of the secretarial work.
Organize or reorganize the treatment of information in a secretarial service based on time and media.
Process information to organize and develop procedures to ensure good meetings, travel, and other corporate events with effectiveness, discretion, opportunity, and accountability.
Apply procedures for security, protection, confidentiality and preservation of documentation and information in the media and office and computer equipment to ensure the integrity, use, access and consultation of "
Assess the impact of new communication and information technologies on administrative and management processes in the enterprise.
Develop the initiative, the sense of responsibility, the identity and the professional maturity that allow to improve the quality of the work and to motivate towards the professional improvement.
Assess the importance of professional communication, as well as the norms and procedures of organization in labor relations, both formal and informal, and their impact on the activity and image of the company or body.
Interpret the legal, economic and organizational framework that regulates and conditions the activity of the secretariat, identifying the rights and obligations arising from relationships in the working environment, as well as the mechanisms of job insertion.
Select and critically assess the various sources of information related to your profession, which enable you to develop your self-learning capacity and enable the evolution and adaptation of your skills (a) professionals in technological and organizational changes in the sector.
Sensitize on the environmental and health conditions that an office or office should have and the different equipment and systems.
Professional module 1: communication and professional relationships
Associated with Competition Unit 1: Managing internal and external communications, both oral and written, in your own language and/or foreign language
TERMINAL CAPABILITIES/ASSESSMENT CRITERIA
1.1 Use oral communication techniques appropriately in the workplace. /-Identify the type of communication used in a message and the different strategies used to achieve good communication.
-Classify and characterize the different stages of a communicative process.
-To distinguish good communication that contains a clear message from another with divergent paths that disappear or enturate the main objective of the transmission.
-Deduct the alterations produced in the communication of a message in which there is disparity between the emitted and the perceived.
-Analyze and assess interference that makes it difficult to understand a message.
-In a simulated telephone conversation in the frame of a convenient scenario conveniently characterized:
Identify the partners and their role in the respective companies.
Synthesize the information provided by the issuer.
Evaluate the importance of the message for the company.
Indicate the action alternatives after the call by the receiver.
Judging the form of communication between the interlocutors based on:
Tone of voice.
Correct, kind, courteous expression.
Clear, accurate, concise communication.
Attention of the interlocutors.
-On a proposed topic regarding a work situation in the professional field:
Make a report with the appropriate treatment or resolution of the situation.
1.2 Apply the written communication techniques to correctly elaborate the general documents derived from the business activity. /-In practical cases of analysis and writing and/or general documents:
Detect spelling errors.
Interpret and explain in writing the objectives of the message.
Correct possible errors.
Make a new wording by getting:
The correct organization.
Appropriate wording.
Message clearly expressed.
-In case-processing scenarios and from the required data:
Properly compose:
A trading card.
An instance.
An acta/summary of a technical meeting.
Use the appropriate structure, shape, language, and terminology.
Clearly and concisely express the message and/or conclusions.
Perform the document in an appropriate time.
1.3 Analyze media and communication channels to request, obtain and transmit information, both oral and written, in type companies. /-Interpret functional organigrams type and interdepartmental communication flows.
-Describe the different forms and types of mailing and documentation by mail or other office or office equipment.
-Explain the protocol rules in countries of the European Union to request, obtain and transmit information, whether oral or written.
-In convenient cases conveniently characterized:
Define input and output control procedures for documentation and information.
Transmit or receive information with computer media.
1.4 To properly use communication in the professional aspect, processing the nature of the situation and applying the codes, techniques and protocol standards. /-distinguish between attitude and behavior in professional and professional communication in a company.
-Apply in simulated situations the codes and techniques of communication, the use of the language and rules of protocol of the professional scope of secretariat.
1.5 To deal with the conflicts that arise in the environment of your work, through negotiation and the achievement of the participation of all the members of the group in the detection of the origin of the problem. /-Define the concept and the elements of the negotiation.
-Identify the types and effectiveness of possible behaviors in a negotiation situation.
Identify negotiation strategies, relating them to the most common situations of conflict occurrence in the company.
-Identify the method for preparing a negotiation, taking into account the phases of information collection, assessment of the relationship of forces and foresight of possible agreements.
BASIC CONTENTS (duration 50 hours)
Communication in the enterprise:
Communication types.
Production of documents in which the tasks assigned to members of a team are contained.
Oral communication of instructions for the achievement of objectives.
Stages of a communication process.
Communication networks, channels, and media.
Difficulties/barriers in communication.
Resources for manipulating perception data.
The communication generating behaviors.
The control of the information. The information as a management function.
Non-verbal communication:
Human behavior and social uses.
The personal image.
Written Communication:
Communication and expression rules written in the company.
Types and models of communication.
Correspondence.
Transmission and receipt of oral messages.
Information processing processes and procedures in the enterprise:
Treatment of information.
Interdepartmental Information Flows.
The business and public protocol:
The protocol:
Social distinctions.
Presentations and greetings.
Protocol on public events:
Negotiation.
Problem solving and decision making.
Professional Module 2: Organization of Service and Secretariat Jobs
Associated with Competition Unit 2: Organize, Monitor, and Perform Secretariat Jobs
TERMINAL CAPABILITIES/ASSESSMENT CRITERIA
2.1 Analyze the organizational structure and functions of the secretarial service. /-Explain the fundamental functions and characteristics of the various types of secretariat:
Business-economic direction.
From scientific direction.
Production.
-Describe the usual media and equipment in an office.
-Explain and apply the function of the conventional or electronic work agenda in the planning and organization of an alleged service.
TERMINAL CAPABILITIES
EVALUATION CRITERIA
-In a scenario of a secretarial service determined by the type of business or job center, functions, and organizational environment:
Explain, using diagrams, if necessary, the relationships and information flow of the secretarial service.
Establish, by means of a graph, the physical structure of the secretarial service, determining and locating the material elements and the human means necessary and justifying its distribution according to criteria of ergonomics and fluidity of the work.
Define the limits of responsibility and the functions of the necessary jobs.
Determine the periodic, periodic and point-in-time work, reasoning the answer.
Establish the most appropriate procedure in the face of an emergency or contingency.
2.2 Organize corporate meetings and events, applying the protocol standards and meeting the stated objectives. /-Differentiate the types of meetings in the public and private sphere, specifying their function.
-Describe the stages of development of type meetings.
-List the most relevant objectives that are pursued in type group meetings, identifying the typology of the participants.
Identify different techniques of dynamization and operation of groups.
-Describe the function and method of meeting planning, defining, through simulated cases, the objectives, documentation, order of the day, attendees, and convening of a meeting.
-From practical assumptions sufficiently characterized, organize different types of meetings, taking into account their nature:
Informational:
Conferences.
Symposia or congresses.
Working meeting.
Round table.
Legal:
Meetings of General Board, Board of Directors, committees,
meeting the assigned objectives and observing the necessary protocol.
2.3 Organize domestic and international travel, establishing the necessary procedures and meeting the assigned objectives. /-List essential elements in the preparation and organization of travel.
-List the differences between organizing a trip on national or international territory.
-Determine the most common formalities at the entry and exit of a country.
-Organize different types of travel, using scenarios, and optimize different travel offers according to:
Schedules.
Means of payment.
Accommodation.
Meals.
Means of transport.
Itineraries.
Cost.
-In a practical scenario of realizing an international journey conveniently characterized:
To describe the documentary paperwork required by consulates, embassies and public bodies regarding passports, visas, sanitary regulations and customs control.
Describe currency exchange and transfer banking formalities.
Identify and describe the rules of protocol and courtesy more suited to the idiosyncrasy and customs of the country.
TERMINAL CAPABILITIES
EVALUATION CRITERIA
2.4 Making decisions, contemplating the circumstances and taking into account the opinions of others regarding possible solutions. /-Identify and classify the possible types of decisions that can be used in a particular situation.
-Analyze the circumstances in which you need to make a decision and choose the most appropriate one.
-Apply the search method for a solution or response.
-Respect and take into account the opinions of others, even if they are contrary to one's own.
2.5 Exercise leadership in an effective way within the framework of their professional skills by adopting the most appropriate style in each situation. /-Identify the command styles and behaviors that characterize each of them.
-Relating leadership styles with different situations to which the leader can meet.
-To estimate the role, competencies and limitations of the intermediate command in the organization.
2.6 Driving the motivation process in your work environment, facilitating improvement in the work environment and the commitment of people to the company's goals. /-Define the motivation in the working environment.
-Explain the great theories of motivation.
-Identify the applicable motivation techniques in the work environment.
-In simulated cases select and apply appropriate motivation techniques to each situation.
BASIC CONTENTS (duration 50 hours)
Enterprise organizational structure:
The company as an organizational structure.
Business Organization Principles.
The organization chart.
Departments and functional areas type.
Organizational Structure and Secretariat Service Functions:
Secretariat Deontology.
Functions of managers, professionals and support staff.
Administrative functions in a dispatch, department, or office.
Types of secretarial services:
Economic Area Secretariat.
Scientific area secretariat.
Production Area Secretariat.
Organization of the secretariat service job:
Organization systems of the secretarial work.
Defining and organizing media and working methods.
Work measurement techniques.
Organization of a work agenda.
Organization of events:
Organization of professional meetings.
Organization of corporate events.
National and international travel organization:
Reservations and management:
Concepts, types, and procedures.
Media in the management of reserves.
Legislation on transit and customs travelers.
Command styles:
Address and/or Leadership.
Address styles.
Theories, approaches to leadership.
Driving/steering of work equipment:
Application of the techniques of dynamization and direction of groups.
Stages of a meeting.
Types of meetings.
Dynamics and group address techniques.
Typology of the participants.
Motivation in the work environment:
Definition of the motivation.
Main theories of motivation.
Diagnosis of motivational factors.
Professional Module 3: Data Management
Associated with Competition Unit 3: Organize, Maintain, and Control the File on Conventional and Computer Support
TERMINAL CAPABILITIES/ASSESSMENT CRITERIA
3.1 Organize information storage systems that allow your conventional and computer-based treatment. /-To analyze different conventional systems of record and file of information and documentation.
-Handle the basic functions of the operating system or other utilities and packages that ensure the correct utilization of the storage systems.
-Analyze applications or packages that manage/process the information and its storage.
-Handle the procedures and file creation and design functions of a computer application.
From a sufficiently characterized assumption:
Identify the amount and type of information to be treated.
Contrast and choose equipment and/or physical storage devices best suited to your needs.
Select the application/s best suited for the processing of the information.
Set the files needed to store the information by applying homogeneity and operativity criteria.
Design the records for each file by specifying the fields that make it up and its length.
Set the relationships between files.
Specify the import-export capabilities of data between applications.
-From a sufficiently characterized assumption:
Establish conventional receipt, record, and file procedures based on your:
Nature.
Access or Query.
Confidentiality.
Security.
3.2 Use the resources of a networked system to perform user functions. /Identify and explain the function of the basic components (
-Describe general operating procedures on a networked system.
-In a scenario about a complete network system that has the basic documentation for the network operating system and the
Identify by a system exam: the computers, their functions, the operating system of the workstations, and the network operating system.
Properly handle the basic operating system functions of workstations.
Explain the security and confidentiality scheme of the information provided by the network operating system.
Handle and explain the basic commands of the network operation, its function and syntax.
Explain basic network operating environment variables, identifying both the most important configuration files and their function and content.
Run directly on the system basic user functions such as: connection/disconnection, storage space management, use of peripherals, communication with other users, connection to other systems or networks).
3.3 Use data management computing applications to locate, process, update, and present information according to the formats and standards commonly used in the enterprise. /-Handle the application commands/utilities that allow you to query, process, edit, archive, and maintain the security, integrity, and confidentiality of the information.
-Design information presentation formats.
-From a practical assumption and using a particular application:
Create the required files.
Register the starting information in the appropriate files.
Identify the requested information and its physical location.
Query and locate the requested information.
Verify that the stored information corresponds to the actual information.
Edit, process, and archive information.
Apply procedures that optimize the recording and querying of information.
Apply the commands that ensure security, integrity, and confidentiality.
-Given sufficiently characterized operations to modify the stored information:
TERMINAL CAPABILITIES
EVALUATION CRITERIA
Identify any changes that might occur in the management rules.
Locate the information that is affected by the changes that have occurred.
Edit the information subject to modifications and proceed to your upgrade.
Perform the storage of the updated information.
Apply procedures that optimize the update of information.
Check the operation of procedures that ensure the security and confidentiality of information.
Back up information.
3.4 Develop procedures to ensure the integrity, security, availability and confidentiality of information. /-Describe the different levels of protection, security and access to information.
-Apply available security, protection, confidentiality, and restriction systems:
In an application.
From the operating system.
From
Detect procedural errors in accessing and querying sensitive information.
-According to a scenario where an application is used:
Make copies of files.
Perform
Set file passwords.
Set Access Attributes.
Set file and directory protections.
Explain failures and give or propose alternative solutions.
BASIC CONTENTS (duration 65 hours)
Administering and organizing information and documentation files in a secretarial service:
The file: concept and functions.
File classes.
Classification, record, and file systems.
Basic computer:
Data Processes.
Central processing unit.
Peripheral equipment.
Internal data representation.
Elements of
Operating systems:
Basic functions of an operating system.
Single-user and multi-user operating systems.
Using single-user operating systems.
User environments.
Local and teleprocessing networks:
Physical components of local networks.
Local network operating system.
Teleprocessing networks.
Databases:
Structure and functions of a database.
Database types.
Database design.
Using databases.
Interoperations with other applications.
Professional module 4: elaboration and presentation of documents and information
Associated with Competition Unit 4: Develop and present working documents, integrating data, text, and graphics
TERMINAL CAPABILITIES/ASSESSMENT CRITERIA
4.1 Analyze the media and design the most appropriate information presentation formats according to their nature and destination. /-From practical scenarios for the presentation of economic and scientific information appropriately characterized by their sources, nature, legal requirements and destination:
Explain the most suitable means of presentation, relating them to the characteristics of the information.
Describe the most appropriate computer applications and media for the processing of information.
4.2 Confecting scientific or economic documentation, integrating data, texts and graphs, achieving the right organization, format and presentation. /-In practical cases of scientific and economic documentation, from media and computer applications of recognized value in the market:
Select and use the most appropriate format for each type of information, for final presentation.
Choose and use the most appropriate documentation media for each case:
Presentation on the monitor.
Slideshow with slides.
Animated presentation with computer and projection system.
Paper presentation.
Presentation in transparencies.
Use the functions and procedures of the text processing applications required for documentation.
Use the functions and procedures of the graphics processing applications required for documentation processing.
Use the application and/or, where appropriate, the environment that allows and ensures the integration of text, graphics and data.
Discover/acknowledge possible errors made when entering and manipulating data with the computer system, either manually or with the help of some utility of the application itself (spell check, etc.). Discover/detect and correct any errors of any kind by reusing or entering the information in the computer equipment.
Use with agility and dexterity the keyboard of computer and office equipment.
-Use and retrieve previously stored and used information whenever possible, necessary and advisable, in order to avoid transcription errors.
-Use the functions and utilities of the package and operating system to ensure the security, integrity, and confidentiality of the data.
-Rate the presentations achieved with the available applications, identifying their errors and proposing solutions.
-Get the right and proper presentation to the nature of the document, using in an integrated and convenient way: graphs, texts and data.
-Apply current regulations and appropriate procedures for copying and ensuring the security and integrity of information.
4.3 Analyze and evaluate the most important
-Identify package requirements for operating systems and/or work environments.
-Evaluate the operability between different packages or applications, in order to create documents by integrating text, data and graphics.
From an alleged scenario: a
Estimate whether the
Estimate and assess compatibility with other packages used in the enterprise.
Assess the handling difficulties each package presents.
Propose the use of the packages that most efficiently meet the desired objectives, justifying the proposal.
4.4 Develop and use procedures to ensure the integrity, security, availability and confidentiality of information. /-Justify the need to know and use periodically mechanisms or procedures for safeguarding and protecting information.
-Recognize and manipulate the functions/utilities with which the backups will periodically be performed.
-Design and apply security and information protection and security procedures and systems available:
In an application.
From the operating system.
From
-Detect procedural errors in accessing and querying information.
-According to a scenario where you specify the tasks to be developed and the available computer system:
Make copies of the information files every time it is updated, using the most efficient means and methods.
Set file and directory protections.
Set Access Attributes.
Detect failures in security procedures.
Argue and propose solutions.
BASIC CONTENTS (duration 115 hours)
Text processors:
Structure and functions of a text processor.
Installing and loading of text processors.
Document Design.
Editing texts.
File management.
Printing of texts.
Interoperations with other applications.
Spreadsheet:
Structure and functions of a spreadsheet.
Installing and loading spreadsheets.
Layout of spreadsheets.
Editing spreadsheets.
File management.
Printing spreadsheets.
Interoperations with other applications.
Graphical and self-editing applications:
Structure and functions of graphical and autoedit programs.
Installing and loading graphical and self-editing applications.
Graphics presentation procedures.
Data Protection Procedures. Backups.
Interoperations with other applications.
Integrated packages.
Operation of keyboards on computers and electrical and electronic machines:
Standard and Extended Keyboard.
Skills development procedures in the keypad operation:
Agility development in row positioning.
Speed Development Procedures.
3.3 Modular professionals.
Professional Module 5 (Cross): Right Items
TERMINAL CAPABILITIES/ASSESSMENT CRITERIA
5.1 To analyze the legal norms essential for the operation of the company as a subject and object of legal business. /-From basic data, identify the regulations applicable to the business activity in the official bulletins or newspapers, codes, laws or regulations in force.
-To distinguish the content of contracts and legal-commercial transactions that are necessary for the continuity of the company and the development of its activity: sale, transport, insurance, banking operations, commissions.
-Identify the institutions and documents that characterize and facilitate the exercise of business activity.
-In a convenient convenient scenario of business activity within the European Union:
Identify applicable regulations.
Summarize the implications of the same for the business activity.
-Interpret business rules in practical cases, reasoning why certain rules apply and others are discriminated against.
-Fulfill and make standard contracts and common, with specific clause, depending on the needs of an alleged company and/or client/supplier.
5.2 To analyze the content of the rights and obligations that have their foundation in the legal protection of the business activity and the company's performance against third parties. /-Describe and explain the principal rights and duties that may affect an individual in their business relationships, based on the recognition of constitutional rights, such as:
Right to personal privacy and to the image itself.
Right to freedom of production and creation.
Right to private property.
Right to freedom of enterprise.
-Identify the material and intangible elements that constitute the company's assets.
-Explain the fundamentals of commercial rights that protect and regulate industrial property and free competition.
-To analyze the effects that, for the business activity, has the obligation of commercial advertising.
-Explain the function and operation of the Mercantile Register.
-From a series of practical assumptions, analyze and evaluate: Acts of defrauding industrial property rights.
Prohibited and abusive conduct in matters of defence of competition.
Acts of unfair competition.
5.3 To analyze the consequences of the compliance and non-compliance with the legal obligations arising from the regulations in force in the company's legal relations with public and private individuals and institutions. /-To distinguish and explain the content of the obligations arising from certain situations in which the company may be involved, whether they are of a commercial, administrative or fiscal nature.
-Identify the consequences of non-compliance with obligations under commercial, administrative or tax rules.
-Identify and describe the books and accounting documents of a mandatory nature, as well as the information to be provided in order to carry out the external audit of the company's annual accounts.
-Distinguished taxes that make up the Spanish tax system:
Indirect taxes.
Direct taxes.
Tributes of local character.
-Apply the basic concepts that make up the legal-tax relationship (active and passive subjects, made and tax base, type of tax, share and tax liability), to taxes that tax the exercise of activities business.
Explain the legal and procedural consequences of situations in which the company cannot cope with its property commitments and, in particular, the derivatives of:
The suspension of payments.
The bankruptcy.
BASIC CONTENTS (duration 35 hours)
The Right: Concept and Classification of Law:
The Law.
Sources of Law.
Law and Business: Business Law:
Civil Law:
Personal status.
Law of obligations.
The civil contract:
Essential items and contract accidents.
Typology of contracts.
Mercantile Law:
Legal status of the employer.
Company types from the legal point of view.
The advertising of the Mercantile Register.
The company as a subject and object of legal traffic.
Commercial procurement:
Essential elements of commercial procurement.
Commercial documents type: basic characteristics and legal requirements.
Tax Law:
The legal-tax relationship: basic concepts.
Direct and indirect taxes on business activity.
Administrative Law:
Company/State Relations and Public Law Corporations.
Administrative procurement.
The public administrative procedure.
Basic Community legislation.
Professional module 6 (transverse): foreign language (English)
TERMINAL CAPABILITIES/ASSESSMENT CRITERIA
6.1 Communicate orally with a foreign language partner, interpreting and transmitting the information necessary to establish the terms that delimit a professional relationship within the sector. /-From a simulated telephone conversation:
Ask for information about a point-in-time aspect of an industry's own activity, applying the established formulas and using the appropriate lexicon.
Give the required information by choosing the formulas and lexicons necessary to express it with the greatest precision and concreteness.
-From a recorded message related to a typical industry professional activity, identify key data to decrypt that message.
-Given an alleged face-to-face communication situation:
Ask for information about a point-in-time aspect of a sector's own activity by defining the most appropriate of the pre-established formulas.
Give information about a point-in-time aspect of a sector's own activity by defining the most appropriate of the preset formulas.
-In a simulated work meeting:
Interpret the information received.
Transmit that information by selecting the appropriate record.
6.2 Interpreting information written in foreign languages in the economic, legal and financial field of the sector, analyzing the fundamental data to carry out the appropriate actions. /-Before a periodical publication of one of the countries of the foreign language, select the section or sections related to the sector, correctly identifying the terminology.
-From an authentic legal text of the foreign language country, identify the existing legal rules affecting the sector.
-Given a foreign language information text on the professional sector:
Find key data for that information.
Classify data according to its importance within the sector.
Synthesize the text.
-Translate with accuracy any written reference to the professional sector.
6.3 Drafting and/or completing documents and reports of the sector in foreign languages with correction, accuracy, coherence and cohesion, requesting and/or providing general or detailed information. /-Based on data that is supposed to be completed by industry-specific commercial and management documents.
-Compose a letter:
Applying the formal aspects required in a specific professional situation.
Using preestablished formulas in the sector.
By organizing the information that you want to give related to the sector.
-Based on data received in different contexts (conference, documents, seminar, meeting), prepare a clear, concise and precise report according to its purpose and/or recipient, using pre-established structures and linkages.
6.4 To analyze the protocol rules of the foreign language country, in order to give an adequate image in the professional relations established with that country. /-In an alleged telephone conversation, observe the proper protocol rules to identify the caller or identify, filter the call, inform or inform, giving a good company image.
-In the face of an alleged professional stay in the foreign language country, arrange such stay taking into account:
Hourly customs.
Professional habits.
The protocol rules that govern in that country.
-Before an alleged foreign company visit:
Show Up.
Report and inform.
Using language with correction and ownership, and observing the rules of behavior that require the case, according to the professional protocol established in the country.
BASIC CONTENTS (duration 90 hours)
Use of the oral language:
Talks, discussions and exhibitions related to situations of professional life and situations arising from the different activities of the business sector:
Specific terminology.
Formulas and structures made, used in oral communication.
Formal aspects (an appropriate professional attitude to the foreign language partner).
Functional aspects:
spontaneously and personally speaking in dialogues within a context.
Using relevant formulas of conversation in a professional situation.
Extracting industry-specific information to build an argument.
Using the written language:
Visual, oral and written documents related to professional aspects.
Specific terminology.
Morfosyntactic elements (structure of prayer, verbal times, nexus and subordination, impersonal forms, passive voice, etc.) according to the document to be elaborated.
Formulas and structures made, used in written communication.
Socio-professional aspects:
More significant socio-professional elements of the foreign language country.
Professional module 7 (transverse): second foreign language
TERMINAL CAPABILITIES/ASSESSMENT CRITERIA
Understand and produce oral messages in foreign languages in different situations of communication: common, personal and professional. /-Projected a video of an informative nature on the professional sector of interest to the student:
Identify orally in the foreign language the most prominent elements of the message issued.
Make a brief oral summary in the foreign language.
-From instructions received, make a simulated phone call identifying, asking for the right person, asking for information on specific data and answering the possible questions clearly and simple.
-Simulated a professional character interview:
Reply with simple structure phrases to the questions that are asked.
Use alternative resources in case of lack of responsiveness.
Ask questions to clarify professional aspects.
Interpret authentic written texts, obtaining global and specific information related to aspects of daily life and professional life. /-After reading a text in the foreign language of limited extension on a topic of interest to the student, answering a questionnaire of open or closed questions with phrases of structure of moderate complexity.
-Once you have read an extensive text related to a professional aspect:
Make a brief oral or written summary in the foreign language.
-Present the different parts of an account in a disordered manner, order them according to a logical sequence.
-Given a short text without identification, deduce from what type of document it is, following a logical analysis of the elements that compose it.
Translate to the mother language simple texts in foreign language related to the student's socio-professional needs and interests. /-Translate an instruction manual.
-Translate a document: regulations, regulations, organizational instructions, etc., on the professional sector.
-Make a precise translation, with the help of a dictionary, of a text whose content may interest the student both for their professional and cultural aspects.
Drafting elementary written texts in a foreign language according to a specific activity. /-From reading a job offer in the press:
Make a job application.
Write a short curriculum in the foreign language.
-To comply with standard documents relating to the professional sector.
-Received detailed instructions, write a commercial letter in accordance with the regulations of the foreign language country.
-Develop a small report with a specific communicative purpose, with an appropriate and understandable textual organization for the recipient.
To analyze the protocol rules of the foreign language country, in order to give an adequate image in the professional relations established with that country. /-In an alleged telephone conversation, observe the proper protocol rules to identify the caller or identify, filter the call, inform or inform, giving a good company image.
-In the face of an alleged professional stay in the foreign language country, plan such stay taking into account:
Hourly customs.
Professional habits.
The protocol rules.
BASIC CONTENTS (duration 90 hours)
Use of the oral language:
Extending communication skills by using strategies that are within your reach to familiarize yourself with another way to approach the social environment:
Socio-professional lexical.
Communicative strategies to obtain more complete information (ask for clarification, check that what has been said has been correctly interpreted ...).
Participation strategies in the conversation (collaborate in maintaining the conversation, keeping the word shift, changing the topic).
Incorporation into the productive repertoire of new communicative functions (making hypotheses, assumptions, contradicting, persuading, arguing, etc.).
Recognition of vocabulary and linguistic structures falsely similar in the known languages to avoid foreseeable errors.
Using the written language:
Understanding and production of simple (visual, oral and written) documents related to situations in both everyday and professional life.
Transfer of knowledge about the organization of different types of texts to the second foreign language.
The systematic use of the dictionary.
Use of instrumental technical works (reference books, specific texts).
Incorporation of new morphosyntactic elements such as subordinate prayers, passive voice, concordance of verbal times ...
Socio-professional aspects:
Identification and interpretation of the most significant socio-professional elements in the foreign language country.
3.4 Vocational training module in the workplace.
TERMINAL CAPABILITIES/ASSESSMENT CRITERIA
Get information or report in your own language and/or foreign language in presential or non-face-to-face communication situations, using the available means and/or available and applying the established protocol rules in the company. /-To visit, filtering, solving, transmitting or lighting the information or consultation in own or foreign language, with correction, courtesy and giving a good image of company.
-Apply established rules and procedures to control the entry and exit of documentation and information by mail and telematic media.
-Select the most suitable office for transmitting, communicating and obtaining information regarding urgency, confidentiality, security and cost.
-Communicate information with correction, accuracy and accuracy.
Organize domestic or international trips on the basis of the set schedule and meeting the stated objectives. /-Make the preparation in good time.
-Confect the work agenda with clarity and accuracy.
Optimize the cost, time, and program of the trip, adjusting to the procedures of the entity.
-Make the appropriate time and form reservations.
-Check that the travel documentation is complete.
Develop and verify documentation, integrating data, texts, and graphics in your own and/or foreign languages. /-Verify the data, and if necessary, amend the inaccuracies.
-Perform the translation, maintaining the fidelity of the original text.
-Use the correct spelling.
-Meet the security and confidentiality rules.
-Use the appropriate chart formats.
-Present the document with correction, in an attractive way, adjusting to the company's regulations.
-Prepare the appropriate number of copies.
Fulfill any activity or assignment assigned and related to the secretarial service with professional responsibility, demonstrating an attitude of overcoming and respect.
-At all times show an attitude of respect to the company's procedures and rules.
-Inform the job on time, enjoying the permitted breaks and not leaving the job centre before the established time without duly justified reasons.
-Interpret and diligently fulfill the instructions received and take responsibility for the assigned work, communicating effectively with the right person at any time.
-Maintain fluid and correct interpersonal relationships with members of the work center.
-Coordinate your activity with the rest of the team and departments, reporting any changes, relevant needs or unanticipated contingency.
-To estimate the impact of your activity on the management and management processes of the company and the image it projects.
-Comply responsibly with the rules, processes and procedures established for any activity or task, objectives, performance times and hierarchical levels existing in the company.
Duration 185 hours.
3.5 Professional training and guidance module.
TERMINAL CAPABILITIES/ASSESSMENT CRITERIA
Determine preventive and/or protective actions by minimizing the factors of
risk and the consequences for the health and the environment they produce. /-Identify the most common risk situations in their field of work, associating the general techniques of action according to them.
-Classify the damage to health and the environment according to the consequences and the most common risk factors that generate them.
-Propose preventive and/or protective actions corresponding to the most common risks, which will reduce their consequences.
Apply immediate basic sanitary measures at the site of the accident in simulated situations. /-Identify the priority of intervention in the case of several injured or multiple injured persons, in accordance with the criterion of the highest risk of injury.
-Identify the sequence of measures that must be applied based on the existing lesions in the previous assumption.
-Perform health techniques (CPR, immobilization, transfer), applying established protocols.
Differentiate the hiring modalities and apply insertion procedures in the work reality as an employed or self-employed person.
/-Identify the different forms of employment contracts that exist in your productive sector that allows existing legislation.
-In a given situation, choose and properly use the main job search techniques in your professional field.
-Identify and properly fill in the necessary documents and locate the precise resources to be self-employed.
Orientate in the labour market, identifying their own abilities and interests and the most suitable professional itinerary. /-Identify and evaluate the skills, attitudes and knowledge of the professional.
-Define the individual interests and their motivations, avoiding, where appropriate, the conditions by reason of sex or other type.
-Identify the training offer and the labor demand related to their interests.
Interpret the legal framework of the work and distinguish rights and obligations arising from industrial relations.
-Employing the basic sources of information of labour law (Constitution, Workers ' Statute, European Union Directives, collective agreement) distinguishing the rights and obligations incumbent upon it.
-Interpret the various concepts involved in a
.
-In a class collective negotiation scenario:
Describe the negotiation process.
Identify variables (salary, security and hygiene, technological productivity) object of negotiation.
Describe the possible consequences and measures, as a result of the negotiation.
-Identify social security benefits and obligations.
Interpret the data of the Spanish socioeconomic structure, identifying the different variables involved and the consequences of their possible variations. /-From general economic information:
Identify the main macro-economic measures and analyze the relationships between them.
Analyze the organization and economic situation of a company in the sector, interpreting the economic parameters that determine it.
-Explain the functional areas of an industry-type company, indicating the relationships between them.
-From the economic memory of a company:
Identify and interpret the most relevant economic variables involved in it.
Calculate and interpret the basic ratios (financial autonomy, solvency, guarantee and financing of the fixed assets) that determine the financial situation of the company.
Indicate the company's possible funding lines.
BASIC CONTENTS (duration 35 hours)
Job Health:
Working conditions and security.
Risk factors: prevention and protection measures.
Safe work organization: general prevention and protection techniques.
First aid.
Legislation and labor relations:
Labour law: national and Community law.
Social Security and other benefits.
Collective Bargaining.
Socio-employment orientation and insertion:
The job search process.
Initiatives for self-employment.
Analysis and evaluation of professional potential and personal interests.
Formative/professional itineraries.
Non-discriminatory social habits.
Economics principles:
Macroeconomic variables and socio-economic indicators.
International socioeconomic relations.
Economics and organization of the company:
The company: functional areas and organizational charts.
Economic operation of the company.
3.6 Baccalaureate materials that have been due to be cured to access the training cycle corresponding to this title:
3.6.1 Mode Materies.
Economics and organization of companies.
3.6.2 Other content of basic vocational training corresponding to the second foreign language.
Use of the oral and written language.
4. Teachers
4.1 Teachers ' specific teaching assignments in the professional modules of the training cycle of the secretariat.
Professional Module/Teacher/Body Speciality
1. Communication and professional relations. /Business Administration. /Secondary School Teacher.
2. Organisation of the service and secretarial work. /Business Administration. /Secondary School Teacher.
3. Data management. /Processes of administrative management. /F. P. Technical Teacher
4. Preparation and presentation of documents and information. /Processes of administrative management. /F. P. Technical Teacher
5. Elements of law. /Business Administration. /Secondary School Teacher.
6. Foreign language (English). /English. /Secondary School Teacher.
7. Second foreign language. /(1)/Secondary School Teacher.
8. Training and career guidance. /Training and employment orientation. /Secondary School Teacher.
(1) German, French, Italian or Portuguese, depending on the language chosen.
4.2 Baccalaureate materials that can be taught by the teachers of the specialties defined in this Royal Decree.
Materials/Specialty of the Teacher/Body
Economics. /Business Administration. /Secondary School Teacher.
Economics and organization of companies. /Business Administration. /Secondary School Teacher.
4.3 Qualifications of qualifications for teaching purposes.
4.3.1 For the delivery of the professional modules corresponding to the specialty of:
Business Administration
the equivalence, for the purposes of teaching, of the titles of:
Diplomat in Business Sciences
with those of Doctor, Engineer, Architect or Licensed.
4.3.2 For the partition of the professional modules corresponding to the specialty of:
Training and employment guidance
the equivalence, for the purposes of teaching, of the titles of:
Diplomat in Business Sciences.
Diplomat in Labor Relations.
Diploma in Social Work.
Diploma in Social Education.
with those of Doctor, Engineer, Architect or Licensed.
5. Minimum requirements for spaces and facilities to impart these teachings
In accordance with Article 39 of Royal Decree 1004/1991 of 14 June 1991, the training cycle of higher-grade vocational training: Secretariat, requires, for the imparting of the teachings defined in the present Royal Decree, the following minimum spaces which include those laid down in Article 32.1 (a) of the aforementioned Royal Decree 1004/1991 of 14 June.
Formative Space/Surface-m2/Utilization Grade-Percentage
Administration and Management Classroom/90/25
Computing Classroom/60/30
Audiovisual Classroom/60/20
Multipurpose Classroom/60/25
The degree of utilization expresses in so much percent the occupation in hours of the planned space for the imparting of the minimum teachings, by a group of students, regarding the total duration of these teachings, and therefore, has a guiding sense for which educational administrations will define when setting up the curriculum.
In the margin allowed by the "degree of utilization", the established training spaces can be occupied by other groups of students who will be able to attend the same or other educational courses or other educational stages.
In any case, the learning activities associated with the training spaces (with the occupation expressed by the degree of use), may be carried out on surfaces used also for other related training activities.
It should not be interpreted that the different learning spaces identified must necessarily be differentiated by means of closure.
6. Convalidations, correspondences and access
to university studies
6.1 Professional modules that can be subject to validation with occupational vocational training.
Communication and professional relations.
Service Organization and Secretariat Jobs.
Data management.
Elaboration and presentation of documents and information.
6.2 Professional modules that can be matched with work practice.
Communication and professional relations.
Service Organization and Secretariat Jobs.
Data management.
Elaboration and presentation of documents and information.
Training and employment orientation.
Job Center Training.
6.3 Access to University Studies.
Diploma in Librarian and Documentation.
Diplomat in Business Sciences.
Diploma in Social Education.
Diplomat in Statistics.
Diplomat in Management and Public Administration.
Diplomat in Informatics.
Diplomat in Labor Relations.
Diploma in Social Work.
Diploma in Translation and Interpretation.
Technical in Business and Tourism Activities.