Organic Law 2/2006, of 3 May, of Education, provides in Article 39.6 that the Government, after consulting the Autonomous Communities, will establish the qualifications corresponding to the vocational training studies, thus as the basic aspects of the curriculum for each of them.

The Organic Law of 19 June, of the Qualifications and of Vocational Training, establishes in Article 10.1 that the General Administration of the State, in accordance with the provisions of Article 149.1.30. Establishment and after consultation of the General Council of Vocational Training, the certificates and certificates of professionalism, which shall constitute the offers of vocational training referred to in the National Catalogue of Qualifications, shall be determined. Professionals.

Royal Decree 1538/2006, of 15 December, has established the general organisation of vocational training of the educational system, and defines in Article 6 the structure of vocational training qualifications on the basis of the National catalogue of professional qualifications, guidelines laid down by the European Union and other aspects of social interest.

Moreover, in the same way, the professional profile of these titles, which will include general competence, professional, personal and social skills, qualifications and, where appropriate, the professional qualifications of the (a) the national catalogue of vocational qualifications included in the titles, so that each degree will, at least, incorporate a complete professional qualification, in order to achieve that, in fact, the qualifications of the respond to the needs demanded by the productive system and the values personal and social to exercise democratic citizenship.

This regulatory framework makes it necessary for the Government, after consulting the autonomous communities, to establish each of the titles which will form the catalogue of titles of vocational training of the educational system, its minimum teaching and other aspects of academic management which, without prejudice to the competences conferred on the educational authorities in this field, constitute the basic aspects of the curriculum which ensure a common and ensure the validity of the securities, in compliance with the provisions of Article 6.2 of the Law Organic 2/2006, of 3 May, of Education.

For these purposes, it is appropriate to determine for each title their identification, their professional profile, the professional environment, the prospective of the title in the sector or sectors, the teaching of the training cycle, the correspondence of the professional modules with the units of competence for their accreditation, validation or exemption and the basic parameters of training context for each professional module (spaces, necessary equipment, qualifications and specialties of the teachers and their equivalences for the purposes of teaching), after consulting the Autonomous communities, as provided for in Article 95 of the Organic Law 2/2006, of 3 May, of Education.

Also, in each title, the access to other studies and, where appropriate, the modalities and subjects of baccalaureate that facilitate the connection with the higher grade training cycle, the convalidations, and exemptions will also be determined. and equivalences and information on the necessary requirements under the legislation in force for the professional exercise where appropriate.

In order to facilitate the recognition of credits between higher technical qualifications and the teachings leading to university degrees and vice versa, in the higher education courses the equivalence of each professional module with European ECTS credits, as defined in Royal Decree 1125/2003 of 5 September, establishing the European credit system and the system of qualifications in university degrees official character and validity throughout the national territory.

Thus, the present royal decree, as provided for in Royal Decree 1538/2006, of 15 December, establishes and regulates, in the basic aspects and elements mentioned above, the title of vocational training of the educational system Senior Technician in Travel Agencies and Event Management.

In the process of drawing up this royal decree, the autonomous communities have been consulted and the General Council of Vocational Training, the School Council of the State and the Ministry of Politics have issued a report. Territorial.

In its virtue, on the proposal of the Minister of Education and prior deliberation of the Council of Ministers at its meeting on 24 July 2009,

DISPONGO:

CHAPTER I

General provisions

Article 1. Object.

1. The present royal decree aims to establish the title of Superior Technician in Travel and Event Management Agencies, with official character and validity throughout the national territory, as well as their corresponding minimum teachings.

2. The provisions of this royal decree supersede the regulation of the title of Superior Technician in Travel Agents, contained in Royal Decree 2215/1993, of December 17.

CHAPTER II

Identification of title, professional profile, professional and prospective environment

of the title in the sector or sectors

Article 2. Identification.

The title of Top Technician in Travel Agencies and Event Management is identified by the following elements:

Denomination: Travel Agencies and Event Management.

Level: Higher Grade Professional Training.

Duration: 2,000 hours.

Professional Family: Hostels and Tourism.

European Reference: CINE-5b (International Standard Classification of Education).

Article 3. Professional profile of the title.

The professional profile of the title of Superior Technician in Travel Agencies and Event Management is determined by their general competence, their professional, personal and social competencies, and by the relationship of qualifications and, where applicable, competition units of the National Catalogue of Professional Qualifications included in the title.

Article 4. General competence.

The general competence of this title is to program and make combined trips and all kinds of events, to sell tourist services in travel agencies and through other distribution units, proposing actions for the development of their marketing programs and ensuring customer satisfaction.

Article 5. Professional, personal and social skills.

The professional, personal and social competencies of this title are as follows:

a) Analyze the tourism market to meet the needs of consumers, the strategies of competitors and the evolution of the sector, in order to find business opportunities.

b) Schedule and offer combined travel and other complex tourism services that are suitable for quality, time and price to the customer's demands.

c) Schedule and offer services for congresses, conventions, fairs and other events, which are tailored to the expectations and needs of clients.

d) Select suppliers, based on their quality/price ratio, by calculating both the costs and the profit, to set the final price of the offer.

e) Propose promotional and communication programs as well as distribution channels, to make the company's offer known to the market, controlling the company's effectiveness.

f) Assessor and propose to the client different alternatives of tourist services and analogs, interpreting their requests and calibrating their needs, to cover their expectations.

g) Reserve the rights of use of tourist services and products, calculating the rates to be applied, issuing the bonds and confirmation documents thereof.

h) Establish organizational structures and manage travel agency departments, to optimize both human and material resources and control outcomes.

i) assiduously apply the different tools of the information and communication technologies of the sector in the performance of the tasks, as well as to keep continuously updated in them.

j) Put into operation a post-sale service paired with the offer and attend to the client to respond to their requests and/or claims ensuring their satisfaction and the quality of the services.

k) Motivate the staff in charge, delegate functions and duties, promoting participation and respect, tolerance attitudes and principles of equal opportunities.

l) Maintain entrepreneurship for the generation of your own employment.

m) Develop administration tasks to meet legal, economic, and business requirements, including billing, collection, and payment operations so that you can financially liquidate clients and suppliers.

Article 6. Relationship of qualifications and competence units of the National Catalogue of Professional Qualifications included in the title.

1. Full professional qualifications:

a) Sale of tourist services and products HOT095_3 (R.D. 295/2004, of 20 February), comprising the following units of competence:

UC0266_3: Sell tourism services and travel.

UC0267_2: Develop the economic-administrative management of travel agents.

UC0268_3: Manage tourist information and distribution units.

UC1057_2: Communicate in English, with an independent user level, in tourism activities.

b) Creation and management of combined travel and events HOT330_3 (R.D. 1700/2007 of 14 December), comprising the following units of competence:

UC1055_3: Develop and operate package tours, excursions, and transfers.

UC1056_3: Manage events.

UC0268_3: Manage tourist information and distribution units.

UC1057_2: Communicate in English, with an independent user level, in tourism activities.

2. Incomplete professional qualifications:

a) Local tourism promotion and information to visitor HOT0336_3 (R.D. 1700/2007, dated 14 December).

UC0268_3: Manage tourist information and distribution units.

UC1057_2: Communicate in English, with an independent user level, in tourism activities.

UC1074_3: Manage tourist information.

b) Guide for tourists and visitors. HOT335_3 (R.D. 1700/2007 of 14 December).

UC1069_3: Interpret the cultural heritage and assets from the scope of action to tourists and visitors.

UC1070_3: Interpret natural spaces and other goods of natural interest from the scope of action to tourists and visitors.

UC1072_3: Communicate in English, with a competent user level, in tour guide and animation services.

UC1073_3: Communicate in a foreign language other than English, with a competent user level, in tour guide and animation services.

Article 7. Professional environment.

1. This professional is active in the tourism sector, in the sub-sector of retail travel agencies, wholesalers and retailers, as well as in agencies specializing in reception and events.

These are self-employed persons who manage their own travel or events agency, or for employed persons who carry out their professional activity as employees or heads of office and/or department in the functional areas of:

Administration.

Reservations.

Product.

Sales of tourist services/products and events.

2. The most relevant occupations and jobs are as follows:

Head of travel agency office.

Head of department in travel agency.

Travel agent.

Travel Consultant.

Organizer/event.

Travel Service Seller/Scheduled Travel

Promoter/commercial travel and tourism services.

booking or booking department employee.

Article 8. Prospective of the title in the sector or sectors.

Educational administrations will take into account, when developing the corresponding curriculum, the following considerations:

a) The travel intermediation sector, far from being a declining activity, has experienced significant growth in recent years. But the future for agencies goes through specialization, investment in qualified personnel, the use of the Internet and the increase of advisory and assistance activities to travelers. Travel agencies must face the challenge of new technologies, making the most of them, as basic tools of a service that must bet on quality and, therefore, by training, to make the most of the enormous information also available to the customer. As far as suppliers are concerned, the agency is certainly still a key part of its sales and commercial promotion network.

b) Travel agencies, by definition, are basically added value, putting in relation to suppliers and customers. To do this, they must offer a quality service, which cannot be limited to the increasingly accessible ticketing for the final consumer (web pages of suppliers, online agencies, etc.). It is necessary to deepen in what constitutes the basic axis of the agency, exploiting the element "security-confidence" that the agent provides that is in charge of seeking the best alternative, the most adapted to the tastes of the client and with the best guarantee. This is the differential element with respect to other alternative channels to the agency. Agencies should focus on their differentiating fact as travel and advisory specialists to discern among the wide variety of available tourism products and services, ensuring quality.

c) Finally, the event sector has become one of the best-projected and will experience further growth in the coming years, becoming one of the most profitable marketing tools for the companies. With regard to this, it is necessary to highlight that Spain has become one of the main convention destinations. Among the trends in the sector, the specialization, concentration, differentiation, advice and complexity stand out. Creativity and professionalism are the most demanding factor for customers, always eager for new and quality services.

CHAPTER III

Formative cycle teachings and basic context parameters

Article 9. General objectives.

The general objectives of this training cycle are as follows:

a) Identify and select information about consumers, competition, and industry developments by applying appropriate research techniques to recognize business opportunities.

b) Analyze information about service providers, quality standards, market prices and customer demand, applying established procedures and current regulations to schedule and offer combined travel and other complex tourist services.

c) Analyzing information about the market for meetings and the demand of clients, determining the own resources and the needs of coordination to program and offer services for congresses, conventions, fairs and other events.

d) Rate economic and quality variables, applying different methods for selecting suppliers.

e) Analyze marketing tools and strategies by recognizing their phases and applications to propose promotion, communication, and distribution programs.

f) Select tourism and analog services, identifying the needs, motivations and expectations of consumers to advise and propose the best alternative to the client, using at least two foreign languages.

g) Identify rates of different services and suppliers, listing and/or calculating the amount taking into account the current regulations to reserve the rights of use of services and tourism products.

h) Characterize the documentation of travel agencies and service providers, applying various procedures to issue timely documentation regarding travel and other services.

i) Analyze human and material resources, characterizing positions, staff roles, and equipment to set up organizational structures and manage travel agency departments.

j) Analyze billing and settlement processes with customers and suppliers, identifying legal, economic and business requirements to develop management tasks in travel agencies and management events.

k) Characterising IT and management applications, as well as ICT, recognising their usefulness in increasing the effectiveness of the services provided.

l) Characterize the procedures of the services and the post-sales actions, selecting the most appropriate techniques to apply quality protocols.

m) Analyzing positive attitudes, valuing participation, respect, tolerance and equal opportunities among people to motivate staff in their care.

n) Recognize and identify business possibilities, analyzing the market and studying the feasibility of projects to maintain entrepreneurship.

Article 10. Professional modules.

1. The professional modules of this training cycle:

(a) They are developed in Annex I to this royal decree, complying with the provisions of Article 14 of Royal Decree 1538/2006 of 15 December.

b) These are the following:

0171 Tourist market structure.

0172 Protocol and PR.

0173 Tourist Marketing.

0383 Tourist destinations.

0384 Tourist resources.

0397 Managing tourism products.

0398 Sales of tourist services.

0399 Address of tourist intermediation entities.

0179 English.

0180 Second foreign language.

0400 Travel and event management agency project.

0401 Training and Employment Orientation.

0402 Enterprise and entrepreneurial initiative.

0403 Training in job centers.

2. The educational authorities shall establish the corresponding curricula in accordance with this royal decree and in accordance with the provisions of Article 17 of Royal Decree 1538/2006 of 15 December establishing the general management of the vocational training of the education system.

Article 11. Spaces and equipment.

1. The spaces necessary for the development of the teachings of this formative cycle are those set out in Annex II of this royal decree.

2. The spaces will have the necessary and sufficient surface to develop the teaching activities that are derived from the learning outcomes of each of the professional modules that are taught in each of the spaces. In addition, they must meet the following conditions:

(a) The area will be established on the basis of the number of people occupying the training space and should enable the development of teaching-learning activities with the "ergonomics" and the mobility required within the same.

b) They should cover the spatial need for furniture, equipment and auxiliary work instruments.

c) They must respect the spaces or safety surfaces required by the machines and equipment in operation.

d) Respect the regulations on the prevention of occupational risks, the regulations on safety and health at the workplace and how many other rules are applicable.

3. The established training spaces may be occupied by different groups of students who are themselves or other educational courses, or educational stages.

4. The various identified learning spaces should not necessarily be differentiated by closure.

5. The equipment included in each space must be the necessary and sufficient to guarantee the acquisition of the learning outcomes and the quality of the teaching to the students. In addition they must meet the following conditions:

(a) The equipment (equipment, machines, etc.) shall have the necessary installation for its proper operation, comply with the safety and risk prevention rules and with the other applicable standards.

(b) The quantity and characteristics of the equipment must be based on the number of pupils and enable the acquisition of the learning outcomes, taking into account the evaluation criteria and the content that is include in each of the professional modules that are delivered in the referenced spaces.

6. The competent authorities shall ensure that the spaces and equipment are adequate in quantity and characteristics for the development of the teaching and learning processes resulting from the learning outcomes of the modules. and thus ensure the quality of these teachings.

Article 12. Teachers.

1. The teaching of the vocational modules which constitute the teaching of this training cycle corresponds to the teaching staff of the Secondary Teaching Body, the Secondary School Teachers 'Corps and the Teachers' Body. Professional Training Technicians, as appropriate, from the specialties set out in Annex III A) to this royal decree.

2. The qualifications required for access to the aforementioned teaching bodies are, in general, those laid down in Article 13 of Royal Decree 276/2007 of 23 February, approving the entry, access and acquisition of the new specialties in the teaching bodies referred to in the Organic Law 2/2006 of 3 May of Education, and the transitional admission regime is regulated, which refers to the transitional provision of the said law. The qualifications equivalent to those before these same effects are, for the various specialties of the faculty, those listed in Annex III B) of the present royal decree.

3. The qualifications required and the necessary requirements for the delivery of the professional modules that make up the title, for the teachers of the centers of private ownership or public ownership of other administrations other than education, are the ones included in Annex III C) of the present royal decree. In any case, the lessons to be taught in the above mentioned qualifications will be required to include the objectives of the professional modules or to be accredited, by means of "certification", a work experience of at least three years in the sector linked to the professional family, performing productive activities in companies that are implicitly related to learning outcomes.

4. The competent authorities shall ensure that the teachers provided by the professional modules comply with the specified requirements and thus ensure the quality of these lessons.

CHAPTER IV

Accesses and links to other studies, and correspondence of professional modules with the competition units

Article 13. Preferences for access to this training cycle in relation to the modalities and subjects of Baccalaureate courses.

They will be given preference to access this training cycle for those students who have been in the form of the Bachelor of Humanities and Social Sciences.

Article 14. Access and linkage to other studies.

1. The title of Senior Technician in Travel Agencies and Event Management allows for direct access to cure any other higher-grade formative cycle, in the conditions of admission that are established.

2. The title of Senior Technician in Travel Agencies and Event Management allows direct access to the teachings conducive to undergraduate degree degrees in the conditions of admission that are established.

3. The Government, heard by the Council of Universities, shall, as a rule, regulate the recognition of claims between the qualifications of the higher technical vocational training and the degree of university teaching. For the purpose of facilitating the validation regime, 120 ECTS credits have been allocated in the minimum teachings established in this royal decree among the professional modules of this training cycle.

Article 15. Validations and exemptions.

1. The convalidations of professional modules of the professional qualifications established under the Organic Law 1/1990, of 3 October, of General Ordination of the Educational System, with the professional modules of the established titles under the Organic Law 2/2006 of 3 May of Education are set out in Annex IV to this royal decree.

2. Professional modules, common to several training cycles, of the same name, duration, contents, objectives expressed as learning outcomes and evaluation criteria, established in the actual decrees, will be validated. laying down the minimum lessons to be learned from vocational training qualifications. However, in accordance with Article 45.2 of Royal Decree 1538/2006 of 15 December, those who have passed the vocational training and guidance module or the business module of Enterprise and entrepreneurial initiative in any of the training cycles corresponding to the securities established under the Organic Law 2/2006 of 3 May of Education shall have such modules validated in any other training cycle established under the same law.

3. The vocational training and guidance module of any professional training title may be subject to validation provided that the requirements laid down in Article 45.3 of Royal Decree 1538/2006 of 15 December 2006 are satisfied. that the certificate of Technical in Prevention of Occupational Risks, Basic Level, issued in accordance with the provisions of Royal Decree 39/1997 of 17 January, approving the Regulation of the Prevention Services.

4. In accordance with Article 49 of Royal Decree 1538/2006 of 15 December 2006, the total or partial exemption of the vocational training module may be determined in respect of the work experience, provided that an experience related to this training cycle is established in the terms provided for in that Article.

Article 16. Correspondence of professional modules with the units of competence for their accreditation, validation or exemption.

1. The correspondence of the units of competence with the professional modules which form the teaching of the title of Senior Technician in Travel Agencies and Event Management for their validation or exemption is determined in Annex V A) this royal decree.

2. The correspondence of the professional modules which form the teaching of the title of Senior Technician in Travel Agencies and Event Management with the units of competence for their accreditation, is determined in Annex V B) of this real decree.

Additional disposition first. Title reference in the European framework.

Once the national qualifications framework has been established, in accordance with the European recommendations, the corresponding level of this qualification will be determined in the national framework and its equivalent in the European framework.

Additional provision second. Distance offering of this Title.

The professional modules that form the teaching of this training cycle can be offered at a distance, provided that it is guaranteed that the student can achieve the learning outcomes of the same, according to the in the present royal decree. To this end, the educational authorities, within the scope of their respective powers, shall take the measures they deem necessary and shall give the precise instructions.

Additional provision third. Equivalent qualifications and links with vocational training.

1. In accordance with the provisions of the additional trigesimofirst provision of the Organic Law 2/2006, of May 3, of Education, the titles of Technical Specialist of Law 14/1970, of 4 August, General of Education and Financing of the Reform Educational, which are then related, will have the same professional and academic effects as the title of Superior Technician in Travel Agencies and Event Management established in this royal decree:

Technical Specialist in Travel Agencies, Hotels and Tourism branch.

2. The title of Superior Technician in Travel Agencies, established by Royal Decree 2215/1993, of December 17, will have the same professional and academic effects as the title of Superior Technician in Travel Agencies and Event Management. established in this royal decree.

3. The training provided in this royal decree in the vocational training and guidance module is capable of carrying out professional responsibilities equivalent to those required by basic level activities in the field of risk prevention. This is the case in the case of the case-law of the Court of Law of 17 January 1997, in which the Regulation of the Prevention Services is adopted, provided that it has at least 45 teaching hours.

4. The learning outcomes, assessment criteria and contents of the professional modules of English and the Second Foreign Language include everything related to what is established in the competition units UC1072_3 and UC1073_3, respectively, as a useful tool for facilitating professional practice. It also includes other language skills of the academic title. This is therefore reflected in Annex V.

Additional provision fourth. Regulation of the exercise of the profession.

1. In accordance with the provisions of Royal Decree 1538/2006 of 15 December establishing the general organisation of the vocational training of the education system, the elements set out in this royal decree do not constitute a Regulation of the exercise of profession entitled.

2. Similarly, the equivalence of academic qualifications laid down in paragraph 1 and 2 of the third provision of this royal decree shall be without prejudice to the provisions which they enable for the exercise of the right of regulated professions.

Additional provision fifth. Equivalences for the purposes of teaching in the selective entry procedures in the Professional Training Technical Teachers ' Corps.

The title of Technical Superior or Specialist Technician is declared equivalent to those required for access to the Technical Teachers ' Body of Vocational Training, when the title has been used as an interim teacher in schools. (a) public in the territorial scope of the convening administration and in the teaching profession to which it intends to access for a minimum period of two years before 31 August 2007.

Additional provision sixth. Universal accessibility in the teachings of this title.

1. In the field of their respective competences, the educational authorities will include in the curriculum of this training cycle the elements necessary to ensure that the persons who are cured develop the competences included in the curriculum in design for all.

2. They shall also take the measures they deem necessary to enable this student to access and to pursue that training cycle under the conditions laid down in the final provision of Law 51/2003 of 2 December 2003. equal opportunities, non-discrimination and universal accessibility for people with disabilities.

Single transient arrangement. Applicability of other rules.

1. Until the provisions of this royal decree are applied, pursuant to the provisions of its second and third final provisions, the provisions of Royal Decree 2215/1993 of 17 December 1993 establishing the Senior Technician in Travel Agencies and corresponding minimum teachings.

2. Also, until the rule governing the management of the Ministry of Education is applied, the curriculum corresponding to the title of Superior Technician in Travel Agencies and Event Management will be applicable to the Royal Decree 144/1994 of 4 February, establishing the curriculum of the higher grade training cycle corresponding to the title of Senior Technician in Travel Agencies.

Single repeal provision. Repeal of rules.

1. Royal Decree 2215/1993 of 17 December 1993 establishing the title of a higher technician in travel agencies and the corresponding minimum teaching and the number of provisions of equal or lower rank is hereby repealed. willing in this royal decree.

2. Royal Decree 144/1994 of 4 February is hereby repealed, establishing the curriculum of the higher grade training cycle corresponding to the title of Senior Technician in Travel Agencies.

Final disposition first. Competence title.

This royal decree is of a basic standard, under the powers conferred on the State by Article 149.1.1. and 30. of the Constitution.

Final disposition second. Implementation of the new curriculum.

The educational administrations will implement the new curriculum of these teachings in the school year 2010/2011. However, the implementation of this training cycle may be anticipated by the academic year 2009/2010.

Final disposition third. Entry into force.

This royal decree will enter into force on the day following its publication in the "Official State Gazette".

Given in Madrid, 24 July 2009.

JOHN CARLOS R.

The Minister of Education,

ANGEL GABILONDO PUJOL

ANNEX I

Professional Modules

Professional Module: Structure of the tourism market.

Equivalence in ECTS credits: 8

Code: 0171

Learning results and evaluation criteria.

1. It contextualizes the tourism sector, its historical evolution and current situation, analyzing its implications as socioeconomic activity.

Assessment Criteria:

The basic elements that characterize the tourism sector have been defined.

The evolution of tourism has been analyzed.

Different public or private institutions related to the tourism sector have been identified and characterized.

The importance of tourism activity has been assessed with respect to the economic and social development of the tourist core.

National and international tourism meetings are identified and their importance to the sector.

The use of new technologies has been recognized in the tourism sector and its impact as a dynamic element in the tourism sector.

2. It identifies the different tourist typologies relating to the demand and its foreseeable evolution.

Assessment Criteria:

Different tourist typologies have been defined by linking them to the basic characteristics of the same.

Different tourist typologies have been located for their geographical distribution.

The different factors that influence the spatial location according to the type of tourism in the area have been linked.

The advantages and disadvantages of the tourism development of an area have been described.

The trends of national tourist typologies have been analyzed.

Trends in international tourist typologies have been analyzed.

The factors that influence the demand and the impact we can make on them and their distribution have been assessed.

3. It analyzes the tourist offer, characterizing its main components, as well as the channels of intermediation and distribution.

Assessment Criteria:

The tourism offering has been defined along with the elements and basic structure of the offer.

Tourist intermediation channels, as well as new distribution systems, have been characterized.

Tourist accommodation companies have been differentiated according to their typology and basic characteristics.

The different tourist means of transport and the services linked to them have been identified.

The supplemental offering has been characterized.

The peculiarities of the tourist core have been described.

The importance of tourism in the economy of the tourist core has been appreciated.

4. It characterizes the tourist demand, relating the different factors and elements that motivate it, as well as its current trends.

Assessment Criteria:

Tourist demand factors have been conceptualized and determined.

Customers have been classified by their typology and nationality.

The different external elements that influence the elasticity of demand have been described.

The main motivations of tourism demand have been characterized.

Demand seasonalization and de-seasonalization techniques have been characterized.

The purchase methodology has been analyzed according to the type of clientele.

Current demand trends, as well as emerging markets, have been investigated.

The importance of knowing the clientele as a dynamic element of tourism demand has been valued.

Duration: 70 hours

Basic contents:

Contextualization of the tourism sector:

Evolution of tourism.

Public and private entities at local, regional, national and international levels related to the tourism sector.

Assessment of tourism activity in the development of a population core.

Assessment of new technologies as sources of information and tourism promotion.

Valuation of the tourism professional in the field of your profession.

Identification of tourist typologies and their trends:

Tourist typologies and their characteristics.

Geographical location of the main tourist typologies.

Trends in national tourist typologies.

Trends in international tourist typologies.

Tourist Offer Analysis:

The tourist offer.

The tourist intermediation. Distribution channels.

Tourist accommodation companies.

The tourist means of transport.

The supplemental offering.

The tourist core.

Economic importance of tourism for the tourist core.

Characterization of tourism demand

External elements that influence the elasticity of tourism demand.

Motivations for tourism demand.

Seasonality of demand. Deseasonalization actions.

Current trends in tourism demand.

Valuation of the importance of knowing the clientele as a dynamic element of demand.

Pedagogical guidelines.

This professional module contains the necessary training to place the student in the context of the tourism market, providing it with basic knowledge of how this market is structured at local, national and international level, making it understand the importance of this sector for the economic development of a particular area.

This module includes aspects such as:

A basic introduction to the world of tourism.

The tourist typologies and their spatial distribution.

The main features of the offering.

Basic demand items.

The formation of the module contributes to the achievement of the general objectives (a), (b), (c) and (f) of the training cycle and the powers (a), (b), (c) and (f) of the title.

The lines of action in the learning process that enable the objectives of the module to be achieved will be about:

The application of new information management technologies and IT applications.

Tourism market research, as this is changing and needs a constant updating of both demand and supply trends.

Analysis and characterization of the basic elements that make up the tourism market.

The basic operation of the various industries or companies that configure the offering.

The characterization and elements that condition the demand of the tourism market.

Professional Module: Protocol and PR.

Equivalence in ECTS credits: 8

Code: 0172

Learning results and evaluation criteria.

1. It applies the institutional protocol, analyzing the different organizational systems and using the rules of protocol and official precedence.

Assessment Criteria:

The elements that make up the institutional protocol have been defined.

The criteria for establishing the presidency in official acts have been determined.

The different ordering systems of the guests have been characterized according to the type of act to be organized.

The protocol and official precedence rules of the State and other institutions have been recognized.

The protocol programs have been performed based on the event to be developed.

The design and planning of protocol acts has been characterized.

Different types of invitations have been designed in relation to different types of act.

Flag sorting has been determined within the protocol acts.

2 Applies the business protocol, describing the different elements of design and organization, according to nature, type of act, as well as the audience to which it is addressed.

Assessment Criteria:

The nature and type of events to be organized have been characterized.

Protocolary and communication manuals have been designed.

The target audience has been identified.

The organization and design elements of business protocolary acts (presidency, guests, day, time, place, etc.) have been identified.

The correct application of the protocol has been verified during the event development.

The required documentation is listed according to the act for proper development.

The program and schedule of the event to organize has been elaborated.

The economic budget of the act has been calculated to organize.

3 Applies the fundamentals and elements of public relations in the tourism field by selecting and applying the associated techniques.

Assessment Criteria:

The fundamentals and principles of public relations have been defined

Corporate identity elements have been identified and characterized in tourism companies and institutions.

The main brands of public and private entities in the tourism sector have been identified.

The concept of corporate image and its components has been identified and classified.

Different types of image have been recognized by companies and tourism institutions.

Processes and communication channels have been identified.

Various techniques of verbal and non-verbal expression have been applied.

The different resources of public relations have been recognized and valued.

Different media are selected depending on the product to communicate.

The importance of image, corporate identity, communication and public relations in tourism companies and institutions has been valued.

4 Sets up communication with the client relating the techniques used with the user type.

Assessment Criteria:

The goals of proper customer support have been analyzed.

Customer support techniques have been characterized.

The modes of customer support have been differentiated.

The actions of the direct and non-direct contact have been applied.

The communication techniques have been used with the client.

Different types of clients have been characterized.

Attitudes and skills have been demonstrated in customer care processes.

The techniques of dynamization and group interaction have been defined.

5 Manages complaints, complaints, and suggestions, describing the established phases of resolution to achieve successful customer satisfaction.

Assessment Criteria:

The formal and non-formal concepts of complaints, complaints, and suggestions have been defined and analyzed.

The main reasons for customer complaints in hospitality and tourism businesses have been acknowledged.

The different communication channels for complaints, complaints, or suggestions and their hierarchy within the organization have been identified.

The importance of complaints, complaints, and suggestions as an element of continuous improvement has been assessed.

The phases to be followed in complaint and complaint management have been established to achieve customer satisfaction within their scope of competence.

The current legal regulations regarding customer complaints in tourist business establishments have been complied with.

Key points have been designed that must contain a corporate customer service manual and complaint and complaint management.

6 Demonstrates attitudes of correct customer service by analyzing the importance of exceeding customer expectations in relation to the treatment received.

Assessment Criteria:

The expectations of the different types of client have been analyzed.

An attitude of empathy has been achieved.

The importance of an attitude of sympathy has been appreciated.

An attitude of respect towards clients, superiors and peers has been valued at all times.

A professional attitude has been achieved.

An attitude of discretion has been followed.

The importance of the corporate image has been valued.

Duration: 70 hours

Basic contents:

Institutional protocol application:

Institutional protocol.

Guest organization systems.

Interest in the regulations regarding the protocol and official precedence of the State and the Autonomous Communities.

Projection of protocol acts.

Application of the business protocol:

Types and objectives of business protocol acts.

Identification of the target audience and adequacy of the act.

A company's protocol and communication manual.

Business protocol acts.

Elaboration of the program and schedule of the event to be organized.

Application of the fundamentals and elements of the RR.PP. in the tourist field:

Application and valuation of the RR.PP. in the business and institutional tourism field.

Public relations resources.

The corporate image.

Body expression. The personal image. Social skills.

Image types.

The image of Spanish tourism.

Communication with clients.

Communication process.

Non-verbal communication.

Verbal communication.

Variables of customer care.

Modes of customer care.

Key points of good customer support according to the customer's contact phase with the company.

Managing complaints, complaints, and suggestions:

Complaints, complaints, and suggestions.

Main reasons for customer complaints from hospitality and tourism businesses.

Complaints collection items, claims, or suggestions.

Phases of complaint and complaint management.

Current legal regulations regarding customer complaints in tourist business establishments.

Customer Care Attitudes:

Customer service attitude.

Attitude of respect towards clients, superiors, dependent staff and colleagues.

Professional attitude.

The value of discretion within the labor scope.

The value of the corporate image.

Pedagogical guidelines.

This professional module contains the training required to perform client-side functions and institutional and business protocol knowledge.

Customer support and institutional and business protocol skills include aspects such as:

Basic institutional protocol.

Business protocol.

Elements of proper customer support.

Managing complaints, complaints, and suggestions.

Basic Attitudes regarding proper customer care.

The formation of the module is related to the general objectives (b), (c), (d), (e) and (l) of the training cycle and allows for the achievement of the competences (e), (f), (j) and (k) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

Work student attitudes in reference to all aspects related to customer care.

Dotted them from basic institutional protocol tools.

Analysis and projection of the protocol in the business acts.

Complaints, claims, and suggestion management tools.

Professional Module: Tourist Marketing.

Equivalence in ECTS credits: 10

Code: 0173

Learning results and evaluation criteria.

1 Caracol tourism marketing recognizing the basic elements that make it up.

Assessment Criteria:

The importance of marketing in the tourism sector has been justified.

The peculiarities of overall service marketing and tourism marketing have been differentiated.

The concepts, definitions, and basic instruments of tourism marketing have been described.

The stages and evolution of marketing have been differentiated.

The importance of different marketing tools has been valued.

Effective factors and criteria have been defined to guide marketing to the consumer.

Different marketing direction structures and approaches have been compared.

The need for marketing in the business function of the tourism business has been identified.

Tourism marketing trends have been analyzed.

2 Interprets market segmentation and product-service positioning, recognizing quantitative and qualitative data.

Assessment Criteria:

Market segmentation has been identified and classified.

The most used segmentation variables in tourism have been analyzed.

The requirements are defined for the segmentation to be effective.

The importance of segmentation for the design of the business strategy of tourism companies has been recognized.

Different market segments and their attractiveness have been identified and valued based on product-service.

Market segment coverage strategies have been defined.

Product positioning has been identified in the market.

Commercial instruments and their compatibility with different market segments have been valued.

3 Identifies the elements of marketing-mix recognizing its application in the tourism sector.

Assessment Criteria:

The elements of the marketing mix have been identified.

The life cycle stages of a product and its relationship to strategic decision making have been identified.

The product elements and levels have been analyzed, as well as the application of a "service" system.

Different brand policies have been characterized in the tourism sector and the importance of differentiating the product has been valued.

The importance of price and its constraints as a commercial instrument in tourism companies has been valued.

Prices have been calculated by setting suitable pricing methods for the tourism sector.

The importance of advertising, RRPs, sales promotion and merchandising in the tourism sector has been recognized.

The role of tourism fairs and other professional meetings as marketing instruments has been valued by establishing the difference with other promotional strategies.

Direct and indirect distribution/marketing channels have been identified in the tourism sector.

The importance of global distribution systems and their impact on the tourism industry has been recognized.

4 Applies new technologies in tourism marketing by analyzing their applications and opportunities in the development of marketing policies.

Assessment Criteria:

New technologies and their use have been characterized.

Applications of new technologies have been identified in marketing.

The use of the Network to market products and/or tourism services has been valued.

The office applications of a database have been used.

The application of a database for commercial research and to create a competitive advantage have been recognized.

The factors that influence direct marketing have been determined.

Guidelines for the development of a combined direct marketing strategy have been established.

5 Characterizes the marketing plan by relating it to the various types of company and product-services.

Assessment Criteria:

The basic elements that make up the marketing plan have been described.

The importance of a marketing plan in a tourism company has been valued.

The analysis of other business and institutional plans related to the marketing plan has been performed.

The main factors in the environment with impact on the marketing plan have been identified.

Competition and market potential have been analyzed.

The action plan has been implemented, with its strategies and tactics.

The necessary resources have been defined to establish the proposed strategies and to achieve the objectives of the marketing plan.

Compliance and quality control of the marketing plan has been performed with the acquired techniques.

The marketing plan has been presented with the established guidelines and with the stakeholders involved.

The environmental implications of the implementation of a proposed marketing plan have been appraised.

6 Recognizes the consumer purchasing decision process by analyzing their motivations and needs.

Assessment Criteria:

The needs and motivations of consumers of tourism services have been identified.

The phases of the purchase decision process have been identified in the consumer.

The agents involved in the purchase decision process have been characterized.

The psychosocial impact of marketing, advertising, and public relations and its impact on the purchasing process has been analyzed.

Key points in the post-purchase process and loyalty opportunities have been characterized.

The perception and satisfaction of consumers through quality control processes have been described and valued.

7 Caracol the criteria of "consumerism" relating to society, marketing and ethics.

Assessment Criteria:

The peculiarities of market economies and their criticisms have been characterized.

The origin of consumerism has been identified, as well as its evolution in Spain.

Studies have been conducted to analyze the companies ' reaction to this situation.

The responses of companies and society have been determined and ethical principles are established.

The consumer protection regulations have been identified in the U.E. and in Spain.

The rights and duties of consumers have been analyzed.

Duration: 90 hours

Basic contents:

Characterization of Tourism Marketing:

Tourism marketing.

Relationship with the hospitality and tourism sector.

Evolution of the marketing function: consumer orientation.

The future of marketing.

Interpretation of tourism market segmentation:

Segmentation Variables most used in tourism.

Application of segmentation to the design of the business strategy of tourism companies.

Types of market coverage strategies.

Positioning on the market: Concepts. Strategies. Methods.

Commercial instruments and segment compatibility.

Identification of marketing-mix and its elements:

Application and strategies.

The product-service. Levels and elements.

The "service".

The lifecycle of the product and the tourist destinations.

Development and launch of new tourism products.-

The promotion of tourism in the promotional mix: advertising, public relations, sales promotions/merchandising, tourism fairs, Work shops, Fam-trips and others.

Analysis of new technologies applied to tourism marketing:

Direct marketing in tourism and new technologies.

Internet marketing.

Databases.

Overall development goals for a marketing database.

Direct marketing.

Direct marketing policy development and support materials.

Direct marketing and development.

Characterization and elaboration of the marketing plan:

Marketing Plan. Elements and Finality.

Segmentation and target audience.

Action Plans: Strategies and Tactics.

Sales goals and quotas.

Resources needed to support strategies and achieve goals.

Tracking and controlling marketing.

Presentation and promotion of the plan.

Environmental audit of the plan.

Interpretation of the decision process in the consumer:

Phases of the decision process.

Postpurchase and loyalty.

New consumers in the tourism sector.

Quality control tools and customer satisfaction. Implementation in companies in the tourism sector.

Characterization of the consumerism criteria:

Consumerism.

The company's reaction and response.

Consumer regulations and their rights in the EU and Spain: generic and specific legislation.

Consumer rights and duties.

Pedagogical guidelines.

This professional module aims at the acquisition of basic and initial skills in the field of tourism, in terms of the introduction and application of specific concepts and criteria of the marketing.

They develop in the aspects related to the basic marketing models and the most employed techniques in tourism from a scientific perspective and showing them in their real and practical application.

The professional activities associated with this function apply to:

Marketing plans.

Products merchandising and communication tasks.

Increase the number of visitors, reservations, and sales.

The formation of the module contributes to the achievement of the general objectives (a), (b), (c), (d), (e), (n) of the training cycle, and (a), (b), (c), (d), (e), (f), (j) and (l) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

Description, varieties, characteristics of different vocablos of marketing and differentiation of concepts.

The description, collection of necessary documentation, application of phases, among others, to produce a brochure.

The required phases and guidelines to be followed to develop a marketing plan and to present it.

The application of new marketing formulas tailored to the most current trends.

Professional Module: Tourist destinations.

Equivalence in ECTS credits: 12

Code: 0383

Learning results and evaluation criteria.

Identifies the tourist geography of Spain, distinguishing its administrative division and the most relevant aspects of its relief, hydrography and climate.

Assessment Criteria:

The concept of tourism geography has been identified and its importance for the integral knowledge of destinations.

The territorial and administrative organization of Spain has been identified, distinguishing the autonomous communities, most representative provinces and districts and the most relevant tourist municipalities, placing them in the space geographic.

The main characteristics, physical units and geographical accidents of the Spanish relief have been identified and described.

The main elements characteristic of hydrography and littoral have been identified.

The characteristic landscapes and native vegetation have been identified and described, as well as the main protected natural spaces.

The general climate characteristics of Spain have been identified and described.

The distribution of the population has been analyzed in the Spanish State as a whole.

The main elements characteristic of the different cultures and peoples of Spain have been identified.

The plurality of languages, cultures, customs, rites and beliefs of the Spanish autonomous communities has been valued.

Materials and sources have been identified for the study of tourist destinations.

Identifies the main elements of the tourism geography of Europe and the rest of the world recognizing the political division of the continents and their states, the relief, the hydrography and the climate.

Assessment Criteria:

The functions of the World Tourism Organization (UNWTO) have been described in the context of the territorial division of countries in regions and subregions.

The tourism regions and sub-regions of the UNWTO have been identified, placing them in the geographical space.

The political and territorial organization of Europe has been analyzed.

The main physical units in Europe have been identified.

Community and non-EU countries have been distinguished, as well as dependent territories within and outside Europe, placing them in the geographical area.

The most relevant and representative elements and features of the European relief, hydrography and coastline have been described.

The most relevant physical units, landscapes and vegetation have been described, as well as the main protected natural spaces and the general characteristics of the European climate.

The most outstanding features of the different cultures and peoples of Europe have been analyzed.

The plurality of languages, cultures, customs, rites and beliefs of the different states of Europe has been valued.

The most relevant features of relief, hydrography, vegetation, climate and cultural diversity of the rest of the world's regions and sub-regions have been described.

Identifies the main tourist destinations in Spain describing and valuing their resources and tourist offer.

Assessment Criteria:

Tourist destinations have been located in your geographic space.

The different Spanish tourist destinations have been characterized by their tourism specialization.

The most relevant tourism offering has been recognized in each destination typology.

Cultural, natural, and other resources have been identified in the different destinations.

Most relevant destinations have been selected based on various factors: commercial, trend, or promotional.

The matching of tourist typologies to the same destination has been identified.

Various sources of information have been used.

Identifies the main tourist destinations in Europe and the rest of the world, describing and valuing their resources and tourism offer.

Assessment Criteria:

The main international tourist destinations have been located in their geographical area.

The different international tourist destinations have been characterized in view of their tourism specialization.

The most relevant tourism offer has been recognized in each type of international destination.

Cultural, natural and other resources have been identified in different international destinations.

Most relevant destinations have been selected based on various factors: commercial, trend, or promotional.

The matching of tourist typologies to the same destination has been identified.

Various sources of information have been used.

Duration: 110 hours

Basic contents:

Identification of the tourist geography of Spain.

Territorial and administrative organization. Concept of Autonomy, region, province, region and municipality. Identification.

relief. Features. Physical drives.

Demographics: population distribution.

Respect for the different beliefs, languages and differential elements of the different autonomous communities.

Computer applications and other sources for the study of tourist geography.

Identification of the tourist geography of Europe and the rest of the world.

The international tourism organization. The WTO. Concept and functions. Regions and subregions.

The political and territorial organization of Europe. Community and non-Community countries. Dependent territories within and outside Europe.

European physical units.

European cultural diversity: cultures, peoples, languages.

Tourist geography of the rest of the world: distinctive features of the relief, hydrography, vegetation, climate and cultural diversity of the UNWTO regions and sub-regions, except Europe.

Attitude of respect for the different races, beliefs and differentiating elements of these countries.

Identification of the main tourist destinations in Spain.

Spanish sun and beach destinations. Peninsular coastal resorts and islands.

Spanish cultural destinations. Cultural routes.

Spanish urban destinations.

Spanish rural and nature destinations.

Spanish destinations for leisure and leisure spaces.

Sports destinations (golf, skiing, nautical, equestrian, adventure and snow) and health and beauty.

Large events on targets.

Identification of the main tourist destinations in Europe and the rest of the world.

Destinations of sun and beach. Coastal resorts, islands and archipelagos.

Cultural Routes Cultural Routes.

Urban Destinations. The tourist offer in the cities.

Rural and nature destinations.

Leisure and leisure space destinations.

Sports destinations (golf, skiing, nautical, equestrian, adventure and snow) and health and beauty.

Large events on targets.

Pedagogical guidelines.

This is a support module that contains training required to perform the information and advice function.

The tourism advisory and information functions include aspects such as:

Collection and analysis of information on resources and the supply of tourist destinations prior to the start of the trip.

Information and advice to tourists on visits and trips.

The professional activities associated with this function apply to:

Travel and guidance assistance and guidance service.

The formation of the module contributes to the achievement of the general objectives (a), (b), (c), (f) and (k) of the training cycle and competences (a), (b) and (f) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

The analysis of the specialization of different types of tourist destinations.

The description of the most characteristic elements of the physical environment of the destinations, from the focus of the tourist geography.

The identification of the most relevant tourist destinations by analyzing their most outstanding offer, resources and features.

Continuous updating of information for the selection of the most relevant destinations in the tourism market.

The use of an active and motivating methodology involving the participation of the student as an active agent in the teaching-learning process.

The use of bibliographic, audiovisual and ICT resources in the classroom.

Professional Module: Tourist resources.

Equivalence in ECTS credits: 10

Code: 0384

Learning results and evaluation criteria.

Identifies the tourism resources of the territory by analyzing its typology, characteristics and regulations of protection.

Assessment Criteria:

The most outstanding tourism resources of each CC.AA have been detected.

They have been classified according to the typologies and using the legislation in force in each case.

The type of resource that is treated and explained has been determined based on its peculiarities and uniqueness.

Tourist resource databases have been designed by areas or areas, thus differentiating the typology of tourist spaces in relation to the resources that exist in the area.

The existing legal and institutional protection for different resources has been defined.

Bodies and institutions have been recognized for the protection of resources.

The request process has been defined to request the declaration of a resource in relation to its typology and characteristics.

The necessary documents have been collected to request the cataloging of a good or resources in the most appropriate way.

Interprets the basic concepts of art by characterizing the artistic heritage of Spain.

Assessment Criteria:

The basic aspects of universal art have been identified.

The main artistic manifestations of the country have been detected.

Art prototypes have been recognized that constitute the universal and national models.

The technical and cultural characteristics of each style have been discriminated against.

The main conceptual lines that underpin a culture where the artistic manifestations of painting and sculpture and architecture are inserted have been identified.

Cultural centers of interest with tourist activity have been recognized.

Identifies Spain's socio-cultural heritage by analyzing its diversity.

Assessment Criteria:

The objectives and key elements for classifying the different types of historical and cultural heritage have been identified.

Tokens have been developed that identify the resources and their most appropriate descriptions to classify the typology of the resource and the importance of the resource.

We have identified the World Heritage cities of our country, as well as other goods inscribed on the World Heritage List, such as "BIC" and other classified goods.

Formulas have been designed to classify and interpret other types of resources such as gastronomy, museums, ethnography, ethnology and traditions of localities.

The traditional festivals of the different communities have been classified and the international tourist interest, national and those held in CC.AA have been differentiated.

The main museums and cultural centers of the national territory have been identified as well as the generic contents of them.

Analyzes the natural heritage-landscape of Spain characterizing it and interpreting it as a tourist resource.

Assessment Criteria:

The objectives and key elements for classifying the different types of natural and landscape resources have been identified.

The different types of protected and unprotected natural spaces (littoral, mountain, wet spaces and others) have been classified.

The characteristics of the different existing legal classifications have been defined.

Methods have been proposed to sensitize the visitor and prevent conflicts in the relationship between tourism and nature.

Geographic information systems have been used as a tool for the planning and use of natural resources for tourism use.

The legal and institutional protection of the natural heritage has been defined: bodies and institutions in the protection of heritage, international agreements and conventions, European Union regulations.

Interprets the artistic, sociocultural and historical heritage globally, analyzing the strategies necessary for its application as a tourist resource.

Assessment Criteria:

The most appropriate methods for performing the interpretation have been set.

Different systems of interpretation have been characterized according to the type of resource that is explained or is involved.

Interpretive planning has been performed, depending on the level of performance and depending on the different phases.

The phases of an interpretive schedule have been correctly identified.

Different ways of performing a resource interpretation, such as routes, interpretative publications, signs and posters, exhibitions, audiovisual media and visitor centers, have been described.

The assessment and control methods are defined in the interpretation.

The corresponding satisfaction questionnaires have been designed.

Duration: 90 hours

Basic contents:

Identification of the territory's tourism resources

Tourist resources. Classification and typology.

Legislation affecting tourism resources.

Protection regulations existing in Europe and in Spain concerning tourist resources, protection, maintenance and recognition.

Interpretation of the basic concepts of art.

Painting.

Sculpture.

Architecture.

Other artistic manifestations.

Different artistic movements and styles in painting, sculpture, architecture and other artistic manifestations of Spain.

Identification and analysis of the historical-artistic and socio-cultural heritage of Spain.

Heritage and property assets in Spain. Cultural tourism.

Museums and other cultural centers

Parties and declarations of regional, national and international tourist interest. Regulations.

Gastronomy of Spain. Working and traditional products.

Enology of Spain. Wine zones and designations of origin.

Ethnography and crafts. Own products of each zone. Types.

Intangible Heritage. Description and content. Popular music. Dance. Traditions. Other cultural expressions.

Typology of popular architecture in the CCAA.

Analysis of the natural and landscape heritage of Spain.

Natural and landscape heritage.

Concept of natural and landscape resources.

Regulations.

Spanish protected natural spaces and their regulations.

European programmes to help natural and landscape heritage

New technologies to detect and locate spaces, mapping programs, and others.

Measures to maintain the environment. Tourism and sustainability.

Global interpretation of historical, artistic and socio-cultural heritage.

Methods of bringing the natural and cultural legacy closer to the visiting public.

The interpretation of heritage as a management system.

Design of methods of evaluation and control of interpretation systems.

Pedagogical guidelines.

This professional module contains the necessary training to perform the advisory and information function on tourism resources, integrating the cultural heritage as well as the natural environment within the offer tourist in each area.

This module includes aspects such as:

Marketing of specialized cars in the resource, providing added value to the targets.

Use of the area to promote the possible development of tourism.

Fostering culture and traditions.

Maintenance and conservation of heritage.

Improving income levels in developing or unconsolidated tourism areas as well as those that are already mature destinations.

The professional activities associated with this function apply to:

The tour guide activities, both on destinations and on routes.

Tourist information offices.

Local tourism promotion activities of all kinds.

The advisory aspect for selling tourism products and services.

The formation of the module contributes to the achievement of the general objectives (a), (b), (c), (f) and (k) of the training cycle and the powers (a), (b), (c) and (f) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

The application of new office technologies and applications to detect and analyze different resources.

Knowledge of applicable legislation.

Research on new ways to offer and bring cultural and heritage heritage closer to the visitor by doing field work.

Guided tours of tourist attractions for their cultural or natural heritage.

Professional Module: Managing tourism products.

Equivalence in ECTS credits: 6

Code: 0397

Learning results and evaluation criteria.

Analyzes package trips by identifying their market and the elements that characterize them.

Assessment Criteria:

Combined travel has been defined and classified based on different parameters.

The regulations applicable to package travel have been recognized and analyzed.

The main tourist services and accessories that make up the package travel have been described.

The elements, contents, and clauses that must contain the combined travel programs and programs have been identified and described.

The typology and defined functions of the transport and accommodation intermediaries and the professional relationships established with the combined travel organizers have been characterized.

The professional, economic and contractual relationships established between travel organizers, retailers and service providers have been recognized.

The conditions for the choice of service providers have been analyzed.

The terms of the agreements/agreements between service borrower and organizer have been characterized.

The functions to be performed by responsive agencies and correspondents have been described and analyzed.

The combined travel market, current trends and forecasts for this type of tourism product have been analyzed.

You design and quote travel by analyzing information and applying the appropriate methodology in each process.

Assessment Criteria:

Pre-market research techniques have been applied to the package travel design.

The selection of the main components and accessories of the combined travel has been justified.

Trading conditions and agreements have been defined with suppliers based on different criteria.

Rates, taxes, fees, and other special conditions that apply to transportation, lodging, and other services have been analyzed in package travel.

The methodology for listing the services and the calculation of costs, discounts, commissions, profit margin, profitability threshold, tax and sales price has been applied.

Documents relating to the design and listing of package travel have been completed.

Specific IT applications have been used for the search for combined travel information, design and quote.

The issues related to customer care and quality management have been taken into account.

Coordinates package travel with service providers using global distribution systems.

Assessment Criteria:

The phases and processes of operation and reservation of package travel have been identified and defined.

Transport, hosting, and other complementary services have been recognized for operations.

The coordination of service delivery with suppliers has been determined.

The documentation required for the provision of services has been characterized and analyzed.

Computer applications have been used for the management and reservation of services.

Identifies the event market by analyzing its typology and the most characteristic services.

Assessment Criteria:

Different types of events have been described and characterized, as well as the typology of events.

The tourism offer needed for event development has been analyzed.

The different types of services that are usually required at events have been listed and characterized.

The typology and functions of public and private organizations and companies related to the collection of events have been identified and analyzed.

The role of sponsors and collaborating entities in holding events has been described.

The current market for events and their expected evolution has been analyzed.

The economic and social impact of events on specialized destinations has been analyzed.

A variety of computer systems have been applied for information search.

Organizes various types of events, setting the characteristics of the schedule, scheduling, and direction of events.

Assessment Criteria:

The methodology for drawing up event projects has been characterized.

The functions of the contracting organization and the event organizer have been defined.

Human resources, technical equipment, and material needed depending on the type of event are planned.

Service providers and personnel have been selected based on the act to be organized.

Budgets have been prepared broken down by services and calculated the price, costs and profit margin.

Services have been coordinated with suppliers, assistance personnel, and the client.

Security measures in case of closed spaces and local emergencies have been taken into account.

The established document management protocols have been followed.

The issues related to customer care and quality management have been taken into account.

Monitors the various types of events by coordinating and controlling the development of service delivery.

Assessment Criteria:

Human resources have been coordinated during the event, assigning functions and localization.

The location and disposition of equipment, furniture, and other items has been monitored.

The operation of the technical equipment has been monitored.

The event documentation has been managed: folders, credentials, and others.

Protocol rules have been recognized for attendees, facilities, and objects used for this purpose.

Different advertising media and their location have been defined and characterized during event development.

Customer care procedures have been identified in the host, during the event, and the completion of the event.

The attitudes of assistance staff in this type of action have been taken into account.

The procedure has been applied to make the service invoice and for payment to suppliers and contracted staff.

The issues related to customer care and quality management have been taken into account.

Duration: 50 hours

Basic contents:

Analysis of package travel.

Travels combined. Typology and regulations.

Elements of the combined travel.

The package travel program. The package travel contract.

Brokers. Typology. Functions and relationships with travel organizers combined.

Professional relations between organizer, retailer and service providers. Collaboration agreements and terms of remuneration.

Receptive agencies and correspondents.

Combined travel market.

Combined travel design and quote.

Application of market research techniques.

Combined travel design. Components. Phases and sequencing.

Selection of suppliers. Negotiation. Criteria.

Listing of services.

Price components.

Rates and special conditions, discounts, gratuities and others.

Taxes and Fees.

Costs. Profit margin and deadlock.

Calculation of the final sale price.

Documentation derived from the design and quote of combined travel.

Quality in package travel.

Computer applications.

Coordination of travel combined with service providers.

Specific IT applications for tourism services and management.

Operation and booking of package tours. Processes.

Organization and reservation of transport services, accommodation and other complementary services.

Coordination with responsive agencies.

Documentation: type, purpose, and issue.

Event market identification.

Events. Typology. Concept and function.

Tourist offer required for event development.

Services in demand according to the event typology.

The collection of events: public and private organizations and companies.

Sponsors and collaborating entities.

Current market and foreseeable developments in the sector. Economic and social impact on destinations.

Information computing applications.

Organization of events.

Project: phases and methodology for their development.

Human, technical, and material resources for the organization of events.

Formalization of the documentation.

Cost calculation: budgets, valuation, and profit margin.

Client coordination and event organizer.

Security Plan.

Managing the event documentation.

Event management computing applications.

Monitoring events.

Coordination and control during the event.

Personal. Functions and location.

Technical equipment, furniture and miscellaneous material.

Event documentation: folders, credentials, and others.

Application of protocol rules in various types of acts.

Advertising and informational media at events.

Reception, attention during the event and farewell. Procedure.

Billing to customers. Payment to service providers and contracted staff.

The quality of the event services.

Pedagogical guidelines.

This module contains the training required to manage package tours and organize events of different typology.

The functions of combined travel management and event organization include aspects such as:

Characterization of package travel.

Combined travel design and quote.

Marketing and distribution of package travel.

Organization of events.

Developing and controlling events.

The professional activities associated with this function apply to:

The technical and/or product areas of wholesale, retail, and capital-retail agencies that manufacture and market combined travel.

Agencies and other types of companies specializing in events and incentives.

The formation of the module is related to the general objectives (a), (b), (c), (d), (e), (f), (h), (g), (j), (k), (l) and (n) and enables the professional, personal and social competencies (a), (b), (c), (d), (e), (f), (i), (j), (k) and (m) to be achieved.

The lines of action in the learning process that enable the objectives of the module to be achieved will be about:

Apply the methodology to plan and elaborate package trips of different typology.

Work on planning and organizing events through project development, budgeting, and event design.

Apply module concepts such as Marketing, Protocol, and Public Relations and Travel Agency Address.

Influencing the attitudes of customer and work organization and document presentation.

Use information and event-specific management and GDS applications.

Professional Module: Sale of tourist services.

Equivalence in ECTS credits: 8

Code: 0398

Learning results and evaluation criteria.

Relates different types of services to travel agencies by analyzing and characterizing the elements that compose them.

Assessment Criteria:

Different means of transport that can be sold in travel agencies have been identified and characterized.

The main transport providers and the products/services they offer have been identified.

The main rates and conditions of the service, as well as the taxes and fees that apply to them, have been analyzed.

The current regulations applicable to the transport of persons in various media have been interpreted.

The services/products they offer and the rates that apply in the tourist accommodation have been identified and characterized.

Basic regulations for the regulation of tourist accommodation have been interpreted.

Combined travel has been characterized, as well as the main suppliers and products of the market.

The main global distribution systems have been recognized.

The sale of tourism services has been analyzed through the Internet and the function of virtual agencies.

Applies selling techniques by identifying their characteristics, their procedures, and their sequencing.

Assessment Criteria:

Different types of clients have been recognized, as well as their different needs and motivations in the purchase of tourist services.

The basic principles of selling techniques have been identified in travel agencies.

Processes have been recognized in the various stages of the sale of services/products in travel agencies.

The negotiation process has been described and the appropriate techniques applied.

The methods for phone sales have been recognized.

The application of sales techniques has been valued as an instrument of the commercial management of travel agencies.

Performs the sale of services by characterizing and applying the associated procedures.

Assessment Criteria:

Various sources of information used in the sale of services/products have been identified and characterized in travel agencies.

Information about services/products, their specific conditions, rates, and destinations has been obtained.

Customer has been advised on general and specific aspects of the product/service or destination.

The reservation and confirmation of tourism services have been characterized and applied.

The procedure has been described in case of non-confirmation and other alternatives have been offered.

The protocol set for the fulfillment and file of the documentation has been followed.

Current regulations have been identified and applied.

Computer systems, terminals, and global distribution systems have been applied for reservation management.

Customer service quality parameters have been identified in travel agencies.

Specific customer support and communication techniques have been applied for the sale of services in travel agencies.

Performs close and post-sale operations by describing and applying standardized procedures.

Assessment Criteria:

The different types of documents issued by agencies for service providers have been characterized.

The documentation relating to the sale of the tourist services/products has been managed and issued.

The billing procedure for the services and issue of the related documentation has been formalized.

Various systems and forms of service collection have been characterized.

The variables that influence credit policy have been recognized, taking into account possible risks.

The procedure for managing cancellations has been identified taking into account the current regulations.

Pre-trip or service information/instructions have been characterized.

The processes relating to post-sales and customer loyalty have been identified.

Computer systems, terminals, and global distribution systems have been applied for the issue of the documentation.

Duration: 75 hours

Basic contents:

Typology of services in travel agencies.

Intermediation in the sale of transport.

Typology and characterization.

Providers. Products and services they offer.

Top rates. Transport conditions.

Taxes and Fees.

Current transport regulations.

Rights and duties of users and carriers.

Intermediation in the sale of tourist accommodation.

Typology. Products and services they offer. Rates.

Regulations in force.

Intermediation in the sale of combined travel. Main products and suppliers.

Intermediation in the sale of other tourist services. Characterization, rates and conditions.

Global distribution systems.

Internet sale. Virtual agencies.

Application of sales techniques.

The client. Typology. Purchase needs and reasons.

Sales techniques. Basic principles. Stages.

The language of the body.

Generation of trust in the client.

Customer needs and wants inquiry.

Product/Service Presentation.

The negotiation. Process and techniques.

Phone sale.

Valuation of the importance of sales techniques in the commercial management of travel agencies.

Selling services.

Sources of information for the sale of services in travel agencies. Typology and use.

Information and advice for services/products and destinations.

Product/Service Reserve. Reservation systems.

Reservation and commit procedure.

No-confirmation. Alternatives.

Data Log. Documentary media. Use and file procedure.

Regulations in force.

Computers, terminals, and GDS.

The quality of service sales in travel agencies.

Close and post-sale operations.

Documents for service delivery. Typology.

Issue procedure:

Bonds, tickets, tickets and transportation titles. Locators.

Billing procedure.

Sales documents. Typology. Functions.

Systems and forms of service collection. Credit policies.

Cancellations. Procedure. Application of the rules.

Pre-service/travel instructions.

Post-sales and valuation processes from a commercial and loyalty point of view.

Computer, terminal, and GDS applications.

Pedagogical guidelines.

This professional module contains the necessary training to perform the function of selling tourism services and products in travel agencies.

The function of selling tourism services in travel agencies includes aspects such as:

Information, advice and customer support.

The sale of transportation services, accommodation, package tours and other tourist services.

The use of new technologies: specific management programs for travel agencies, global distribution systems, terminals, and transportation and office service provider programs.

The professional activities associated with this function apply to:

The processes of selling services, information and customer support in retail and capital travel agencies.

The formation of the module contributes to achieving the general objectives of the training cycle (b), (d), (f), (g), (h), (j), (k) and (l) and the powers of title (d), (f), (g), (i), (j) and (m).

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

Search and analysis of information regarding the services and tourism products of service providers, as well as that which is of interest to the customer in the perspective of a trip.

Analysis of the rates, conditions, and characteristics of tourism service providers.

Analysis of sales and post-sales techniques.

Managing the administrative processes derived from the reservation and sale of tourist services.

The application of new technologies and IT applications specific to travel agency management, global distribution systems, and service provider applications.

Professional Module: Address of tourist intermediation entities.

Equivalence in ECTS credits: 8

Code: 0399

Learning results and evaluation criteria.

Characterizes the tourism service intermediation entities by identifying their functions, classifications, and applicable regulations.

Assessment Criteria:

The concept of services and tourism products intermediation entities has been identified.

The evolution experienced by the industry since the start of the activity has been described.

Travel agencies have been classified according to current regulations and are characterized by the functions they perform.

The specific requirements for its operation have been analyzed.

Other types of travel agencies have been characterized in terms of their specialization and the services they offer.

Other types of intermediation entities have been identified according to the specialization of their services.

The functions of the different types of tourist intermediation entities have been characterized.

The European, national and regional regulations applicable to tourism intermediation entities have been recognised.

The attitudes of the professional of the tourist intermediation have been defined.

The national and international organizations and associations that regulate the activity of tourism services intermediation and their functions have been linked.

2. Organizes tourism intermediation entities by analyzing organizational structures and business planning processes.

Assessment Criteria:

The concept of business organization has been defined in the sector of tourism intermediation and the principles that should govern in these types of organizations.

Systems and business organization types that are owned by industry companies have been described.

The organizational structures of the tourism intermediation companies have been defined.

The areas and/or departments and relationships that exist between them have been characterized.

Different organigraps have been designed with different typologies and characteristics of tourist intermediation companies.

The roles, responsibilities and tasks to be performed in the various jobs have been described.

The concept of business planning has been defined.

The stages of the scheduling process have been set.

The importance of planning as a business management tool has been valued.

3. It controls the profitability of the tourist intermediation entities by characterizing the economic and financial processes.

Assessment Criteria:

The concept of economic and financial management has been described in tourism intermediation entities.

The concept of heritage has been interpreted and its elements and the heritage masses have been identified.

The budget concept and its function have been analyzed.

Different types of budgets and the application of corrective measures have been classified and developed.

The financial structure of tourism brokerage companies has been characterized.

Operating costs for these types of companies have been defined and classified.

The procedures for calculation and cost imputation have been applied.

The profitability of the tourism intermediation companies has been analyzed.

Ratios, profit margin, and profitability threshold have been calculated and interpreted.

Management computing applications have been used.

4. Performs administrative management by characterizing the processes of broker companies.

Assessment Criteria:

Administrative processes have been identified and characterized in tourism intermediation companies derived from relationships with service providers and with clients.

The documentation regarding the administrative management of clients and suppliers has been formalized.

The tax regulations and special regime of travel agencies have been analyzed.

The procedure for administrative management of incidents has been recognized.

Usual cash operations and banking entities have been identified and characterized.

The procurement, inventory, and control procedures for internal documents and service providers have been identified.

Various commercial and distribution strategies have been recognized for tourism intermediation entities.

Administrative and commercial management computer systems have been applied.

5. Directs human resources by recognizing and characterizing methods for the organization, selection, and training of personnel.

Assessment Criteria:

The most appropriate work equipment management systems have been defined according to the type of tourist intermediation company.

Shifts, schedules and planned staff holidays have been designed depending on the type of company and applying the current regulations.

The need for personnel has been taken into account according to various variables such as increased demand, new products, and others.

The most suitable methods for selecting personnel based on the type of company and the job to be performed have been established.

The concept of business manual has been defined and its content and function analyzed.

The various strategies related to staff motivation have been characterized.

The need for the training and development of professional careers in the field of tourism intermediation companies has been taken into account.

6. It manages the quality of the tourism intermediation services by analyzing, selecting and applying the quality system that best suits the company.

Assessment Criteria:

The concept of quality and its objectives has been identified in the subsector of tourism intermediation companies.

The application of different quality systems has been evaluated

The application of a quality system based on standardized standards has been recognized.

Systems have been determined prior to the implementation of a quality system: personal training and quality equipment and improvement in the organization of companies.

The design and development of the different processes in the areas and/or departments has been established.

Quality management tools have been defined and applied (self-assessment, improvement planning, indicator systems, survey systems, complaint systems, and suggestions).

The quality management system has been applied.

Duration: 75 hours

Basic contents:

Characterization of tourist intermediation entities.

Travel agencies. Concept. Historical developments. Legal classification.

Specific requirements for their operation.

Specialized travel agencies. Services they offer.

Other figures for the intermediation and management of tourism products and services.

Reservations Central.

European, national and regional regulations applicable to the activity of tourism services intermediation.

Professional deontology.

National and international organizations and associations.

Organization of tourist intermediation entities:

Tourist intermediation companies. Principles.

Systems and types of organization.

Organizational structures.

Departmentalization or areas. Interdepartmental relationships.

Organization Chart Design. Posts and functions.

Planning and business plans. Strategies and policies.

Assessing the importance of planning in business management.

Control of profitability in tourist intermediation entities:

Concept of economic and financial management in tourism intermediation companies.

The estate. Concept. Elements and heritage masses.

Analysis of balance sheets and results accounts of tourism intermediation companies.

Analysis of the income structure and expenses of tourism brokerage companies.

Budgets. Types. Preparation of budgets. Control, deviations and corrective measures.

Financing. Financial structure of the company. Sources of funding.

Costs. Types. Calculation and imputation of costs arising from the management of tourism intermediation companies.

Profitability analysis. Calculation of ratios, profit margin and profitability threshold.

Financial-economic management IT applications.

Performing administrative and business management:

Administrative processes derived from relationships with service providers. Procedures. Documents: liquidations, bill payment, BSP and others.

I. V. A. Concept. Tax rates. Special arrangements for travel agencies. Regulations.

Administrative processes derived from client relationships. Procedure. Documents.

Control of boxes and banks. Analysis of banking information.

Managing defaults and returns.

Store Management. Inventories. Inventory control of internal and external documents.

Commercial management and distribution channels. Strategies.

Administrative and commercial management IT applications.

RR address. HH. in the tourist intermediation entities:

Work equipment address: steering systems, command types, and leadership.

Staff organization: schedule of shifts, schedules, calendars, and others.

Template forecasting.

Selection of personnel. Methods.

Company Manual. Concept, content and function.

The motivation. Concept. Production incentive strategies.

The training. Training programmes. Professional careers.

Quality in the services of tourist intermediation.

Concept, evolution, elements and guiding principles of quality in the tourism sector.

General objectives in the subsector of tourism intermediation companies.

Implementation of a quality control system from an external consultancy to the company.

Managing quality management tools: Self-assessment, improvement planning, indicator systems, survey system, complaint system, and suggestions.

Pedagogical guidelines

This professional module contains the necessary training to perform the function of management in travel agencies and other intermediary and distribution companies.

The function of the travel agent address includes aspects such as:

Organization and business planning.

Economic and financial management.

Administrative management.

Commercial management.

Human resource management.

Quality control in processes.

The professional activities associated with this function apply to:

Perform business organization, planning, and control activities in the production units of tourism intermediation and distribution services.

Analyze the accounting and financial statements of the company.

Assess costs, calculate budgets, and profit margins.

Control the administrative processes derived from relationships with clients, brokers, and vendors.

Apply methods for business management.

Select, lead, lead, and motivate human resources.

Apply quality systems at the enterprise level.

The formation of the module contributes to the achievement of the general objectives (d), (e), (h), (i), (j), (k), (l), (m) and (n) of the training cycle and the competences (h), (i), (j), (k), (l) and (m) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

Analysis of the systems of organization, planning and control of the companies of product and tourist services intermediation.

Application of economic, financial and administrative management procedures.

Application of trade and human resource management procedures.

Operate office applications. Use of new information and communication technologies.

Applications for organizational and management software for products and services intermediation companies.

Analysis of the methods of implementation and quality control.

Professional Module: English.

Equivalence in ECTS credits: 7

Code: 0179

Learning results and evaluation criteria.

1. Recognizes professional and everyday information contained in all types of oral speeches issued by any standard language media, accurately interpreting the content of the message.

Assessment Criteria:

The main idea of the message has been identified.

The purpose of radio messages and other recorded or retransmitted material in standard language has been recognized by identifying the mood and tone of the speaker.

Information has been extracted from standard language recordings related to social, professional, or academic life.

The views and attitudes of the speaker have been identified.

The main ideas of statements and messages on concrete and abstract topics, in standard language and with a normal rhythm, have been identified.

It has been understood in detail what is said to you in standard language, even in an environment with background noise.

The main ideas of lectures, talks and reports, and other forms of linguistically complex academic and professional presentation have been extracted.

Awareness has been taken of the importance of understanding a message globally, without understanding each and every element of it.

2. It interprets professional information contained in complex written texts, analyzing its contents in a comprehensive way.

Assessment Criteria:

It has been read with a high degree of independence, adapting the style and speed of reading to different texts and purposes and using appropriate reference sources selectively.

The correspondence relating to your craft has been interpreted, easily capturing the essential meaning.

You have interpreted, in any detail, extensive and relative complexity, or not related to your specialty, as long as you can read the difficult sections again.

The text has been related to the scope of the sector to which it refers.

The content and importance of news, articles and reports on a wide range of professional issues has been quickly identified and decides whether deeper analysis is appropriate.

Complex text translations have been performed using supporting material if necessary.

Technical messages received via telematic media have been interpreted: e-mail, fax.

Extensive and complex instructions, which are within your craft, have been interpreted.

3. It issues clear and well-structured oral messages, analyzing the content of the situation and adapting to the caller's linguistic record.

Assessment Criteria:

The records used for the issue of the message have been identified.

It has been expressed fluently, accurately and effectively on a wide range of general, academic, professional or leisure topics, clearly marking the relationship between ideas.

It has communicated spontaneously, adopting a level of formality appropriate to the circumstances.

Protocol rules have been used in formal and informal presentations.

The terminology of the profession has been used correctly.

Points of view have been expressed and defended clearly, providing adequate explanations and arguments.

A work process for your competence has been described and sequenced.

It has been argued in detail, the choice of a given choice or chosen working procedure.

The reformulation of the speech or part of the speech has been requested when deemed necessary.

4. It produces documents and reports of the sector or of academic and everyday life, relating the linguistic resources to the purpose of the same.

Assessment Criteria:

Clear and detailed texts have been written on a variety of topics related to your specialty, synthesizing and evaluating information and arguments from various sources.

Information has been organized with correction, accuracy, consistency, and cohesion, requesting and/or providing general or detailed information.

Reports have been drawn up, highlighting the significant aspects and offering relevant details to serve as a support.

Specific documentation for your professional field has been completed.

The established formulas and the specific vocabulary in document fulfillment have been applied.

Articles, instruction manuals, and other written documents have been summarized, using a broad vocabulary to avoid frequent repetition.

The document's own courtesy formulas have been used to elaborate.

5. It applies professional attitudes and behaviors in communication situations, describing the typical characteristics of the country of the foreign language.

Assessment Criteria:

The most significant traits of the customs and uses of the community where the foreign language is spoken have been defined.

The country's own social relationship protocols and rules have been described.

The values and beliefs of the community where the foreign language is spoken have been identified.

Socio-professional aspects of the sector have been identified, in any type of text.

The country's own social relationship protocols and standards have been applied.

Language markers of regional provenance have been recognized.

Duration: 70 hours

Basic contents:

Oral message analysis:

Understanding professional and everyday messages.

Direct, telephone, radio, recorded messages.

Industry-specific terminology for travel agencies and event management.

Top and Secondary Ideas.

grammatical resources: Verbal times, prepositions, phrasal verbs, locutions, expression of the condition and doubt, use of passive voice, relative prayers, indirect style, modal verbs.

Other linguistic resources: agreements and disagreements, hypotheses and speculations, opinions and advice, persuasion and warning.

Different oral language accents.

Interpretation of written messages:

Understanding messages, texts, professional and everyday basic articles.

Telematic media: fax, e-mail, burofax.

Terminology specific to the travel agencies and event management. "False friends"

Top and Secondary Ideas.

grammatical resources: Verbal times, prepositions, phrasal verbs, I wish + past simple or perfect, I wish + would, If only; use of passive voice, relative prayers, indirect style, modal verbs.

Logical relationships: opposition, grant, comparison, condition, cause, purpose, result

Temporary relationships: Earlier, after, concurrency.

Production of oral messages:

Oral messages:

Records used in the issue of oral messages.

Industry-specific terminology for travel agencies and event management. "False friends"

grammatical resources: Verbal times, prepositions, phrasal verbs, locutions, expression of the condition and doubt, use of passive voice, relative prayers, indirect style, modal verbs.

Other linguistic resources: agreements and disagreements, hypotheses and speculations, opinions and advice, persuasion and warning.

Phonetic. Vocallic sounds and phonemes and their combinations and sounds and consonant phonemes and their groupings.

Linguistic markers of social relationships, rules of courtesy, and record differences.

Maintenance and follow-up of oral speech:

Take, maintain, and release the word shift.

Support, demonstration of understanding, request for clarification, etc.

Entonation as a cohesion resource of the oral text: use of intonation patterns.

Issuing written texts:

Expression and fulfillment of professional and everyday messages and texts.

Curriculum vitae and telematic media: fax, e-mail, burofax.

Industry-specific terminology for travel agencies and event management.

Main idea and secondary ideas.

grammatical resources: Verbal times, prepositions, phrasal verbs, modal verbs, locutions, passive voice usage, relative prayers, indirect style.

Logical relationships: opposition, grant, comparison, condition, cause, purpose, result.

Temporary relationships: Earlier, after, concurrency.

Textual consistency:

Adapting text to the communicative context.

Type and text format.

Variety of language. Record.

lexical selection, syntactic structures, and relevant content.

Start of speech and introduction of the theme. Development and expansion:

Exemplification.

Conclusion and/or summary of speech.

Usage of punctuation marks.

Identification and interpretation of the most significant cultural elements of foreign language (English) countries

Valuation of socio-cultural and protocol standards in international relations.

Use of formal and functional resources in situations that require socio-professional behavior in order to project a good company image.

Recognition of the foreign language to deepen knowledge that is of interest throughout personal and professional life.

Use of appropriate records according to the context of the communication, the caller, and the intent of the interlocutors.

Pedagogical guidelines.

This module contains the necessary training for the performance of activities related to the activities of travel agencies and event management.

The task of travel and event management agencies includes the development of related processes and compliance with quality processes and protocols, all in English.

The formation of the module contributes to achieving the general objectives (d), (e), (h) and (i) of the training cycle, and (d), (e), (f), (g), (h) and (i) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

The description, analysis, and application of communication processes using English.

The characterization of the processes included in the activities of the travel and event management agencies in English.

Quality processes in the company, its assessment and the identification and formalization of documents associated with the activities of travel agencies and event management in English.

The identification, analysis and procedures of action in the face of unforeseen situations (complaints, complaints ...), in English.

Professional Module: Second Foreign Language.

Equivalence in ECTS credits: 7

Code: 0180

Learning results and evaluation criteria.

1. It recognizes specific daily and professional information contained in clear and simple oral speeches issued in the standard language, identifying the overall content of the message.

Assessment Criteria:

The message has been placed in its professional context.

The main idea of the message has been fetched.

The specific information contained in it has been identified.

The attitude and intent of the caller has been identified.

The main ideas of a message issued by a media outlet have been extracted.

The argument thread of a visionary communicative situation has been identified.

The roles that appear in a visionary sequence have been determined.

2. It interprets written professional information contained in simple texts, analyzing its contents in a comprehensive way.

Assessment Criteria:

a) You have read in a comprehensive way specific texts from your professional scope.

b) The terminology used has been accurately identified.

c) The most relevant information from a text relating to your profession has been extracted.

d) Direct and reverse translations of simple specific texts have been carried out, using reference materials and technical dictionaries.

e) The message received via telematic media has been interpreted: e-mail, fax.

f) The text has been related to the scope of the sector to which it refers.

g) You have read with a certain degree of independence different types of texts, adapting the style and the reading speed even if you can present some difficulty with uncommon modisms.

3. It issues simple, clear and well-structured oral messages, relating the purpose of the message to the acquired language structures.

Assessment Criteria:

You have communicated using simple formulas, bonding links, and interaction strategies.

The terminology of the profession has been used correctly.

Job preferences have been manifested in your professional sector.

Your nearest professional environment has been described with relative fluidity.

The activities of a productive process in your professional sector have been sequenced.

Brief and prepared presentations have been made on a topic within your specialty.

Protocol rules have been used in presentations tailored to their level.

Additional brief questions regarding your profession have been answered.

Specific information has been exchanged, with some fluidity, using simple structure phrases.

4. It makes simple texts, relating grammatical rules to the purpose of them.

Assessment Criteria:

Basic information required in different document types has been completed.

An employment request has been made from a given job offer.

A short curriculum has been written.

A given text has been completed with visual supports and contributed language keys.

A small report has been developed with a specific communicative purpose.

A commercial letter has been written out of detailed instructions and given models.

Short summaries of simple texts, related to your professional environment, have been made.

5. It applies professional attitudes and behaviors in communication situations, describing the typical characteristics of the country of the foreign language.

Assessment Criteria:

The most significant traits of the customs and uses of the community where the foreign language is spoken have been defined.

The country's own social relationship protocols and rules have been described.

The values and beliefs of the community where the foreign language is spoken have been identified.

Socio-professional aspects of the sector have been identified, in any type of text.

The country's own social relationship protocols and standards have been applied.

Language markers of regional provenance have been recognized.

Duration: 70 hours.

Educational Administrations will develop the contents of this professional module according to the second foreign language selected.

Pedagogical guidelines.

This module contains the necessary training for the performance of activities related to the activities of travel agencies and event management.

The task of travel agencies and event management includes the development of related processes and compliance with quality processes and protocols, all in a second foreign language.

The formation of the module contributes to achieving the general objectives (d), (e), (h) and (i) of the training cycle, and (d), (e), (f), (g), (h) and (i) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

The description, analysis and application of communication processes using a second foreign language.

The development of processes included in the activities of travel agencies and event management in a second foreign language.

The formalization of documents associated with the activities of travel agencies and event management in a second foreign language.

The identification, analysis and procedures of action in the face of unforeseen situations (complaints, complaints ...), in a second foreign language.

Professional Module: Travel agencies project and event management.

Equivalence in ECTS credits: 5

Code: 0400

Learning results and evaluation criteria.

1. Identifies needs of the productive sector, relating them to type projects that can satisfy them.

Assessment Criteria:

Companies in the sector have been classified for their organizational characteristics and the type of product or service to offer.

Type companies have been characterized by indicating the organizational structure and functions of each department.

The most demanding needs have been identified for businesses.

The foreseeable business opportunities in the industry have been valued.

The type of project required to respond to expected demands has been identified.

The specific characteristics required for the project have been determined.

Tax, labor and risk prevention obligations and their conditions of application have been determined.

Possible grants or grants have been identified for the incorporation of new production or service technologies being proposed.

The work script to be followed for the project elaboration has been developed.

2. Designs projects related to the competencies expressed in the title, including and developing the phases that compose it.

Assessment Criteria:

a) Information has been collected regarding the aspects to be addressed in the project.

b) The technical feasibility study of the same has been performed.

c) The phases or parts that make up the project and its content have been identified.

d) The objectives that are intended to be identified by identifying their scope have been set.

e) The material and personal resources required to perform it have been provided.

f) The corresponding economic budget has been made.

g) Financing needs have been identified for the implementation of the project.

h) The documentation required for your design has been defined and elaborated.

i) The aspects that need to be controlled to ensure the quality of the project have been identified.

3. Schedules project implementation or execution, determining the intervention plan and associated documentation.

Assessment Criteria:

a) Activities have been sequenced by ordering them based on implementation needs.

b) The resources and logistics required for each activity have been determined.

c) The permissions and authorization needs to perform the activities have been identified.

(d) The procedures for the performance or performance of the activities have been determined.

e) The risks inherent in the implementation have been identified by defining the risk prevention plan and the necessary means and equipment.

f) The allocation of material and human resources and run times have been planned.

g) The economic assessment has been made that responds to the conditions of the implementation.

h) The documentation required for the execution has been defined and elaborated.

4. Defines the procedures for monitoring and control in project execution, justifying the selection of variables and instruments used.

Assessment Criteria:

a) The procedure for evaluating activities or interventions has been defined.

b) Quality indicators have been defined to perform the assessment.

c) The procedure for evaluating incidents that may arise during the performance of the activities, their possible solution and registration has been defined.

d) The procedure has been defined to manage potential changes to resources and activities, including the system of logging them.

e) The documentation required for the evaluation of the activities and the project has been defined and elaborated.

f) The procedure for participation in the assessment of users or clients has been established and the specific documents have been prepared.

g) A system has been established to ensure compliance with the project specification, when it exists.

Duration: 25 hours

Pedagogical guidelines:

This professional module complements the training established for the rest of the professional modules that integrate the title into the context analysis, project design and execution organization functions.

The context analysis function includes the subfunctions of information collection, needs identification, and feasibility study.

The design function of the project aims to establish the general lines to respond to the needs posed by concreting the relevant aspects for its realization. Includes the project definition, intervention planning, and documentation subfunctions.

The execution organization function includes the activities programming, resource management, and intervention monitoring subfunctions.

The professional activities associated with these functions are developed in the field of travel agencies and the management of events, covering in an integrated way aspects of other functions such as the management of tourism resources, the management of the own resources of events, marketing, marketing and reserves, promotion of the sector, environmental security, risk prevention and job security.

The formation of the module is related to the overall objectives of the cycle and the professional, personal and social competencies of the title.

The lines of action in the teaching-learning process that enable you to achieve the objectives of the module are related to:

Running team jobs.

The responsibility and self-assessment of the work done.

Autonomy and personal initiative.

The use of Information and Communication Technologies.

Professional Module: Training and Employment Guidance.

Equivalence in ECTS credits: 5

Code: 0401

Learning results and evaluation criteria.

Select job opportunities, identifying the different insertion possibilities and learning alternatives throughout life.

Assessment Criteria:

The importance of lifelong learning has been assessed as a key factor for employability and adaptation to the demands of the production process.

The professional-professional pathways related to the professional profile of the Superior Technician in Travel Agencies and Event Management have been identified.

The skills and attitudes required for the professional activity related to the profile of the title have been determined.

The main fields of employment and job insertion for the Senior Technician in Travel Agencies and Event Management have been identified.

The techniques used in the job search process have been determined.

Self-employment alternatives have been foreseen in the professional sectors related to the title.

The assessment of personality, aspirations, attitudes, and self-training for decision-making has been performed.

2. Applies team work strategies, valuing their effectiveness and efficiency in achieving the goals of the organization.

Assessment Criteria:

The advantages of teamwork in work situations related to the profile of the Superior Technician in Travel Agencies and Event Management have been valued.

Work teams have been identified that can be a real work situation.

The characteristics of the effective work team against ineffective equipment have been determined.

The need for diversity of roles and opinions assumed by team members has been positively valued.

The possible existence of conflict between members of a group has been recognized as a characteristic aspect of organizations.

The types of conflicts and their sources have been identified.

Procedures for conflict resolution have been determined.

3. It exercises rights and fulfils the obligations arising from industrial relations by recognising them in the various employment contracts.

Assessment Criteria:

The basic concepts of the right of work have been identified.

The main bodies involved in the relations between employers and workers have been distinguished.

The rights and obligations arising from the employment relationship have been determined.

The main modalities of recruitment have been classified, identifying the measures to promote recruitment for certain groups.

Measures established by current legislation for the reconciliation of work and family life have been assessed.

The causes and effects of the modification, suspension and extinction of the employment relationship have been identified.

The salary receipt has been analyzed, identifying the main elements that integrate it.

Different collective conflict measures and conflict resolution procedures have been analyzed.

Working conditions agreed upon in a collective agreement applicable to a professional sector related to the title of Superior Technician in Travel Agencies and Event Management have been determined.

The defining characteristics of new work organization environments have been identified.

4. It determines the protective action of the Social Security system in the face of the various contingencies covered, identifying the different classes of benefits.

Assessment Criteria:

The role of Social Security has been valued as an essential pillar for improving the quality of life of citizens.

The various contingencies covered by the Social Security system have been listed.

Existing regimes have been identified in the Social Security system.

Employer and worker obligations have been identified within the Social Security system.

A worker's contribution bases and the corresponding employee and employer contributions have been identified in a simple assumption.

Social Security system capabilities have been classified by identifying the requirements.

Possible legal unemployment situations have been determined.

The calculation of the duration and amount of a basic contributory level unemployment benefit has been performed.

5. It evaluates the risks arising from its activity, analyzing the working conditions and the risk factors present in its work environment.

Assessment Criteria:

The importance of preventive culture has been assessed in all areas and activities of the company.

Working conditions have been linked to the health of the worker.

Risk factors have been classified in the activity and the damages derived therefrom.

The most common risk situations in the work environments of the Senior Technician in Travel Agencies and Event Management have been identified.

Risk assessment has been determined in the company.

Working conditions have been determined for prevention in work environments related to the professional profile of the Senior Technician in Travel Agencies and Event Management.

Professional damage types have been classified and described, with special reference to occupational accidents and occupational diseases, related to the professional profile of the Superior Technician in Travel Agencies and Management of Events.

6. Participates in the development of a risk prevention plan in a small business identifying the responsibilities of all the actors involved.

Assessment Criteria:

The principal rights and duties in the field of occupational risk prevention have been determined.

Different forms of prevention management have been classified in the company, depending on the different criteria laid down in the regulations on the prevention of occupational risks.

The forms of representation of workers in the company in the field of risk prevention have been determined.

Public bodies related to the prevention of occupational risks have been identified.

The importance of the existence of a preventive plan in the company has been assessed, including the sequencing of actions to be performed in case of an emergency.

The content of the prevention plan has been defined in a work center related to the professional sector of the Superior Technician in Travel Agencies and Event Management.

An emergency and evacuation plan for a company in the sector has been planned.

7. Applies prevention and protection measures, analyzing risk situations in the work environment of the Superior Technician in Travel Agencies and Event Management.

Assessment Criteria:

The prevention and collective protection and collective protection techniques that must be applied to prevent damage to their origin and to minimize their consequences in the event that they are unavoidable have been defined.

The meaning and scope of the different types of security signage has been analyzed.

Action protocols have been analyzed in case of emergency.

The techniques for classifying injuries have been identified in case of emergency where there are victims of varying severity.

The basic first aid techniques to be applied at the site of the accident have been identified for different types of damage and the composition and use of the kit.

The requirements and conditions for monitoring the health of the worker and their importance as a preventive measure have been determined.

Duration: 50 hours

Basic contents:

Active job search:

Assessment of the importance of continuing training for the career and professional career of the Senior Technician in Travel Agencies and Event Management.

Analysis of personal interests, skills and motivations for the professional career.

Identification of training itineraries related to the Superior Technician in Travel Agencies and Event Management.

Definition and analysis of the professional sector of the Superior Technician in Travel Agencies and Event Management.

Job search process in industry companies.

Learning and employment opportunities in Europe.

Job search techniques and instruments.

The decision-making process.

Conflict management and work teams:

Valuation of the advantages and drawbacks of the team work for the organization's effectiveness.

Teams in the travel and event management agencies sector according to the functions they perform.

Participation in the work team.

Conflict: features, sources, and stages.

Methods for conflict resolution or suppression.

Job Contract:

The right of the job.

Analysis of the individual labor relationship.

Hiring contract modes and promotion measures.

Rights and duties arising from the employment relationship.

Modifying, suspending, and extinguishing the work contract.

Representation of workers.

Analysis of a collective agreement applicable to the professional scope of the Superior Technician in Travel Agencies and Event Management.

Benefits for workers in new organizations: flexibility, social benefits among others.

Social Security, Employment and Unemployment:

Structure of the Social Security System.

Determination of the principal obligations of employers and workers in the field of Social Security, affiliation, high, low and contribution.

Protected situations in unemployment protection.

Professional risk assessment:

Assessment of the relationship between work and health.

Risk Factor Analysis.

Risk assessment in the company as a basic element of preventive activity.

Risk analysis linked to security conditions.

Risk analysis linked to environmental conditions.

Risk analysis linked to ergonomic and psycho-social conditions.

Specific risks in the travel and event management agencies sector.

Determination of the possible health damage to the worker that can be derived from the identified risk situations.

Planning for risk prevention in the enterprise:

Rights and duties in the field of occupational risk prevention.

Managing prevention in the enterprise.

Public bodies related to the prevention of occupational risks.

Planning for prevention in the enterprise.

Emergency and evacuation plans in work environments.

Making an emergency plan in a company in the sector.

Application of prevention and protection measures in the enterprise:

Determination of individual and collective prevention and protection measures.

Action protocol in an emergency situation.

First aid.

Pedagogical guidelines.

This professional module contains the necessary training for the student to be able to work in the field of travel agencies and the management of events.

The formation of the module contributes to achieving the general objectives m) and n) of the training cycle and the skills k), and l) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

The management of information sources on the education and labor system, especially regarding the tourism information sector.

The conduct of guidance and dynamic tests on one's own personality and the development of social skills.

The preparation and implementation of CVs and job interviews.

Identification of labor regulations affecting workers in the sector, management of the most commonly used contracts, comprehensive reading of collective agreements of application.

The fulfillment of salary receipts of different characteristics and other related documents.

The analysis of the Law on the Prevention of Labor Risks that will allow the evaluation of the risks arising from the activities developed in the productive sector, and collaborate in the definition of a prevention plan for the company, as well as the measures required for your implementation.

Professional Module: Enterprise and entrepreneurship.

Equivalence in ECTS credits: 4

Code: 0402

Learning results and evaluation criteria.

1. Recognizes the capabilities associated with the entrepreneurial initiative, analyzing the requirements derived from the jobs and the business activities.

Assessment Criteria:

The concept of innovation and its relationship with the progress of society and the increase in the well-being of individuals have been identified.

The concept of entrepreneurial culture and its importance as a source of job creation and social welfare have been analyzed.

The importance of individual initiative, creativity, training and collaboration as essential requirements to succeed in entrepreneurial activity has been valued.

An initiative has been analyzed in the work of a person employed in the activities of travel agencies and event management.

The development of an entrepreneur's entrepreneurial activity that starts in the activities sector of travel agencies and event management has been analyzed.

The concept of risk has been analyzed as an inevitable element of all entrepreneurial activity.

The concept of entrepreneur and the requirements and attitudes required to develop business activity have been analyzed.

The business strategy has been described relating to the objectives of the company.

A particular business idea has been defined for the scope of travel and event management agencies, which will serve as a starting point for the development of a business plan.

2. Defines the opportunity to create a small business, assessing the impact on the performance environment and incorporating ethical values.

Assessment Criteria:

Basic functions that are performed in a company have been described and the system concept applied to the company has been analyzed.

The main components of the general environment surrounding the company have been identified, in particular the economic, social, demographic and cultural environment.

The influence on the business activity of customer relations, with suppliers and with competition, as main members of the specific environment has been analyzed.

The elements of the environment of an SME activity of travel agencies and event management have been identified.

The concepts of enterprise culture and corporate image and their relationship to business objectives have been analyzed.

The phenomenon of corporate social responsibility and its importance as an element of business strategy has been analyzed.

The social balance of an event management and travel agency company has been developed and the main social costs incurred by these companies, as well as the social benefits they produce, have been described.

They have been identified, in business activities of travel agencies and event management, practices that incorporate ethical and social values.

An economic and financial feasibility study of an SME of travel agencies and event management has been carried out.

3. Carries out activities for the establishment and implementation of a company, selecting the legal form and identifying the legal obligations associated with it.

Assessment Criteria:

The different legal forms of the company have been analyzed.

The degree of legal liability of the owners of the company has been specified according to the chosen legal form.

The tax treatment established for the different legal forms of the company has been differentiated.

The procedures required by the legislation in force for the formation of a company have been analyzed.

A comprehensive search has been made of the various support for the creation of companies related to the activities of travel agencies and event management in the reference location.

All aspects of the choice of legal form, economic-financial feasibility study, administrative procedures, aid and grants have been included in the business plan.

Existing external administrative advice and management pathways have been identified when starting an SME.

4. Performs administrative and financial management activities of an SME, identifying the main accounting and tax obligations and completing the documentation.

Assessment Criteria:

Basic accounting concepts, as well as accounting information recording techniques, have been analyzed.

Basic accounting information analysis techniques have been described, in particular as regards the company's solvency, liquidity and profitability.

The tax obligations of a travel agent and event management company have been defined.

Tax rates have been differentiated in the fiscal calendar.

The basic business and accounting documentation (invoices, orders, order notes, exchange letters, checks, and others) for an SME activity of travel agencies and event management has been completed, and they have been completed. described the circuits that this documentation runs through the company.

The main banking finance instruments have been identified.

The previous documentation has been included in the business plan.

Duration: 35 hours

Basic contents:

Entrepreneurial Initiative:

Innovation and economic development. Main features of innovation in the activities of travel agencies and event management. (materials, technology, production organization, among others).

Key factors for entrepreneurs: initiative, creativity and training.

The performance of entrepreneurs as employees of an SME activity of travel agencies and event management.

The performance of entrepreneurs as entrepreneurs in the activities of travel agencies and event management.

The entrepreneur. Requirements for the exercise of business activity.

Business Plan: The business idea in the field of travel agencies ' activities and event management.

The company and its environment:

Basic company functions.

The enterprise as a system.

Analysis of the overall environment of an activity SME of travel agencies and event management.

Analysis of the specific environment of an activity SME of travel agencies and event management.

A SME's relationships of travel agencies ' activities and event management with their environment.

Relations of an SME of travel agencies and event management activities with the society as a whole.

Creating and starting a business:

Enterprise Types.

Taxation in companies.

Choosing the legal form.

Administrative formalities for the formation of a company.

Economic Feasibility and Financial Feasibility of an Sme of Travel Agencies and Event Management Activities.

Business plan: choice of legal form, economic and financial feasibility study, administrative procedures and management of grants and grants.

Administrative function:

Concept of basic accounting and notions.

Analysis of accounting information.

Corporate Tax Obligations.

Administrative management of an activity company of travel agencies and event management.

Pedagogical guidelines.

This professional module contains the necessary training to develop the own initiative in the business field, both towards self-employment and towards the assumption of responsibilities and functions in employment by foreign account.

The formation of the module contributes to achieving the general objectives m) and n) of the training cycle and the skills k), l) and m) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

The management of information sources on the activities sector of travel and event management agencies, including the analysis of the ongoing sector innovation processes.

The realization of cases and group dynamics that allow understanding and valuing the attitudes of entrepreneurs and adjusting the need for them to the activities sector of travel agencies and related event management with the processes in this.

The use of administrative management programs for industry SMEs.

The realization of a business plan project related to the activities of the travel and event management agencies and that includes all facets of a business start-up, as well as justification for its social responsibility.

Professional Module: Job Center Training.

Equivalence in ECTS credits: 22

Code: 0403

Learning results and evaluation criteria.

1. Identifies the structure and organization of the business by relating them to the type of service it provides.

Evaluation criteria.

a) The organizational structure of the company and the functions of each area of the company have been identified.

b) The structure of the company has been compared to the existing business organizations in the sector.

c) The service characteristics and the type of clients have been related to the development of the business activity.

d) Work procedures have been identified in the development of service delivery.

e) The necessary competencies of human resources have been valued for the optimal development of the activity.

f) The suitability of the most frequent broadcast channels in this activity has been assessed.

2. He applies ethical and work habits in the development of his professional activity according to the characteristics of the job and with the procedures established in the company.

Assessment Criteria:

a) They have been recognized and justified:

The required personal and temporary availability in the job.

Personal attitudes (punctuality, empathy, among others) and professionals (order, cleanliness, responsibility, among others) needed for the job.

Atitudinal requirements for the prevention of risks in professional activity.

The aptitude requirements regarding the quality of the professional activity.

Relational attitudes with the work team itself and with the hierarchies established in the company.

Attitudes related to the documentation of activities performed in the workplace.

The training needs for job insertion and reintegration in the scientific and technical field of the good work of the professional.

b) The rules on the prevention of occupational risks and the fundamental aspects of the Law on the Prevention of Occupational Risks of Application in Professional Activity have been identified.

c) Individual protective equipment has been applied according to the risks of the business activity and the company's standards.

d) An attitude of respect to the environment has been maintained in the developed activities.

e) The job or the area corresponding to the development of the activity has been organized, clean and free of obstacles.

f) The assigned job has been held responsible for interpreting and performing the instructions received.

g) Effective communication has been established with the responsible person in each situation and with team members.

h) It has been coordinated with the rest of the team communicating the relevant incidents that are presented.

i) The importance of their activity and the need to adapt to changes in tasks has been assessed.

j) You have taken responsibility for the application of the rules and procedures in the development of your work.

3. Runs the various activities of the combined travel creation department using means, equipment and control instruments as well as techniques and procedures, according to established instructions and standards and situation of the clients.

Assessment Criteria:

a) The instructions received and the documentation associated with each of the combined travel design and quote processes have been interpreted.

b) Pre-market research techniques have been applied to the package travel design.

c) Trading conditions and agreements have been recognized with suppliers based on different criteria.

d) The services have been listed and the costs, discounts, commissions, profit margin, profitability threshold, tax and sales price of the combined travel have been listed.

e) The aspects related to customer care and quality management have been taken into account.

f) The reservation, operational, and coordination processes with the combined travel providers have been recognized.

g) The associated documentation has been completed.

h) Specific computer applications have been operated.

4. Performs event management using media, equipment and control instruments and applying techniques and procedures according to established instructions and standards.

Assessment Criteria:

a) The instructions received and the documentation associated with each of the event management processes offered by the agency have been interpreted.

b) Requests for demands for future events and their follow up have been processed.

c) The overall budget and its breakdown of the event to be hired have been prepared.

d) Involved in the monitoring and control of the development of the contracted event.

e) The post sales and customer satisfaction tracking operations have been performed.

f) The aspects related to customer care and quality management have been taken into account.

g) Specific computer applications have been operated.

Duration: 220 hours.

This professional module contributes to completing the competencies of this title and the overall objectives of the cycle, both those that have been achieved in the educational center, and those that are difficult to achieve in the same.

ANNEX II

Spaces

Formative

-purpose Aula.

/Information Classroom

ANNEX III A)

Teacher's specialties with teaching assignment in the professional modules of the training cycle of Superior Technician in Travel Agencies and Event Management

Professional Module

Specialty from faculty	Body
0171. Market structure	Hostels and tourism.	Secondary Teaching Catedratic. Teacher of Secondary Education
0172. Protocol and public relations.	Hostels and tourism.	Secondary Education Professor. Secondary Teaching Teacher
0173. Tourism Marketing.	Hostels and Tourism.	Secondary Education Professor. Secondary Teaching Teacher
0383. Tourist destinations.	Hostels and tourism.	Secondary Education Professor. Secondary Teaching Teacher
0384. Tourism resources.	Hostels and tourism.	Secondary Education Professor. Secondary Teaching Teacher
0397. Management of tourism products.	Hostels and tourism.	Secondary Teaching Catedratic. Secondary Teaching Teacher
0398. Sales of tourism services.	Hostels and tourism.	Secondary Education Professor. High School Teacher
0399. Direction of tourist intermediation entities.	Hostels and tourism.	Secondary Education Professor. Secondary Teaching Teacher
0179. English.	English.	Secondary Teaching Professor. Secondary Teaching Teacher
0180. Second foreign language.	Foreign language.	Secondary Teaching Professor. High School Teacher
0400. Project of travel agencies and event management.	Hostels and tourism.	Secondary Teaching Catedratic. Secondary Teaching Teacher
0401. Job training and guidance.	Training and employment guidance.	Secondary Education Professor. Secondary Teaching Teacher
0402. Enterprise and entrepreneurial initiative.	Training and employment guidance.	Secondary Education Professor. Teacher of Secondary Education

ANNEX III B)

Equivalent to teaching effects

Bodies

Specialties
Secondary Teaching Teachers	Training and employment guidance	Diplomat in Business Sciences. Graduate in Industrial Relations. Graduate in Social Work. Graduate in Social Education. Diploma in Management and Public Administration
	Hostels and Tourism	Diplomat on Tourism.

ANNEX III C)

Required to impart the professional modules that make up the title in the centers of private ownership, of other administrations other than the educational and orientations for the educational administration

	Modules	Entitled
0171. Structure of the tourist market. 0172. Protocol and public relations. 0173. Tourism marketing. 0383. Tourist destinations. 0384. Tourism resources. 0397. Management of tourism products. 0398. Sale of tourist services. 0399. Address of tourist intermediation entities. 0179. English. 0180. Second foreign language. 0400. Project of travel agencies and event management. 0401. Training and career guidance. 0402. Enterprise and entrepreneurial initiative.	Licensed, Engineer, Architect or corresponding degree of degree or other equivalent degrees for teaching purposes

ANNEX IV

Convalidations between professional modules established in the title of Superior Technician in Travel Agencies, under the auspices of the Organic Law 1/1990 and those established in the title of Superior Technician in Travel Agencies and Management of Events under the Organic Law 2/2006

Training in the workplace.

Cycle Modules (LOGSE 1/1990): Travel Agencies	Professional Cycle Modules (LOE) 2/2006): Travel and Event Management
Production and sales of tour services in travel agencies.	0398. Sale of tourist services. 0397. Tourism Product Management
and administrative management in travel agencies. Organization and control in travel agencies.	0399. Address of tourist intermediation entities. 0402. Enterprise and entrepreneurship.
Marketing of tourism products and services.	0173. Tourism marketing. 0171. Tourism market structure
language.	0179. English.
Foreign Language.	0180. Second foreign language
0403. Training in job

ANNEX V A)

Correspondence of the accredited units of competence according to the provisions of Article 8 of the Organic Law of June 19, with the professional modules for their validation

Accredited Competition Units	Convalidable Professional
	0398. Sales of tourism services
UC0267_2: Develop the economic-administrative management of travel agencies. UC0268_3: Manage tourist information and distribution units.	0399. Tourism brokerage entity address
UC1055_3: Develop and operate package tours, excursions, and transfers.	0397. Tourism Product Management
UC1056_3: Manage Events.	0172. Protocol and PR
UC1072_3: Communicate in English, with a competent user level, in the guide and animation tour services.	0179. English. (*)
UC1074_3: Manage tourist information.	0173. Tourism Marketing
UC1069_3: Interpret the cultural heritage and assets of the scope of action to tourists and visitors. UC1070_3: Interpret natural spaces and other natural assets from the scope of action to tourists and visitors.	0384. Tourism resources
UC1073_3: Communicate in a foreign language other than English, with a competent user level, in tour guide and animation services.

(*) May be validated in accordance with the provisions of Article 66.4 of Organic Law 2/2006 of 3 May of Education.

ANNEX V B)

Correspondence of professional modules with the competency units for their accreditation

Outmatched Professional Modules

Accreditable Competition
0398. Sales of tourism services.	UC0266_3: Selling tourism services and travel
0399. Address of tourist intermediation entities.	UC0267_2: Develop the economic-administrative management of travel agencies. UC0268_3: Manage tourist information and distribution units
0397. Tourism Product Management.	UC1055_3: Develop and operate package tours, excursions, and transfers
0172. Protocol and PR.	UC1056_3: Manage Events.
0384. Tourism resources.	UC1069_3: Interpreting heritage and cultural assets from the scope of action to tourists and visitors. UC1070_3: Interpret natural spaces and other natural assets from the scope of action to tourists and visitors
0179. English.	UC1072_3: Communicate in English, with a competent user level, in the guide and animation services UC1057_2: Communicate in English, with an independent user level, in the tourist activities
0180. Second foreign language.	UC1073_3: Communicate in a foreign language other than English, with a competent user level, in tour guide and animation services
0173. Tourism Marketing	UC1074_3: Manage tourism information