Organic Law 2/2006, of 3 May, of Education, provides in Article 39.6 that the Government, after consulting the Autonomous Communities, will establish the qualifications corresponding to the vocational training studies, thus as the basic aspects of the curriculum for each of them.

The Organic Law of 19 June, of the Qualifications and of Vocational Training, establishes in Article 10.1 that the General Administration of the State, in accordance with the provisions of Article 149.1.30. Establishment and after consultation of the General Council of Vocational Training, the certificates and certificates of professionalism, which shall constitute the offers of vocational training referred to in the National Catalogue of Qualifications, shall be determined. Professionals.

Royal Decree 1538/2006, of 15 December, has established the general organisation of vocational training of the educational system, and defines in Article 6 the structure of vocational training qualifications on the basis of the National catalogue of professional qualifications, guidelines laid down by the European Union and other aspects of social interest.

Moreover, in the same way, the professional profile of these titles, which will include general competence, professional, personal and social skills, qualifications and, where appropriate, the professional qualifications of the (a) the national catalogue of vocational qualifications included in the titles, so that each degree will, at least, incorporate a complete professional qualification, in order to achieve that, in fact, the qualifications of the respond to the needs demanded by the productive system and the values personal and social to exercise democratic citizenship.

This regulatory framework makes it necessary for the Government, after consulting the autonomous communities, to establish each of the titles which will form the catalogue of titles of vocational training of the educational system, its minimum teaching and other aspects of academic management which, without prejudice to the competences conferred on the educational authorities in this field, constitute the basic aspects of the curriculum which ensure a common and ensure the validity of the securities, in compliance with the provisions of Article 6.2 of the Law Organic 2/2006, of 3 May, of Education.

For these purposes, it is appropriate to determine for each title their identification, their professional profile, the professional environment, the prospective of the title in the sector or sectors, the teaching of the training cycle, the correspondence of the professional modules with the units of competence for their accreditation, validation or exemption and the basic parameters of training context for each professional module (spaces, necessary equipment, qualifications and specialties of the teachers and their equivalences for the purposes of teaching), after consulting the Autonomous communities, as provided for in Article 95 of the Organic Law 2/2006, of 3 May, of Education.

Also, in each title, the access to other studies and, where appropriate, the modalities and subjects of baccalaureate that facilitate the connection with the higher grade training cycle, the convalidations, and exemptions will also be determined. and equivalences and information on the necessary requirements under the legislation in force for the professional exercise where appropriate.

Thus, the present royal decree, as provided for in Royal Decree 1538/2006 of 15 December, establishes and regulates, in the basic aspects and elements mentioned above, the title of vocational training of the educational system of Technical in Administrative Management.

In the process of drawing up this royal decree, the autonomous communities have been consulted and the General Council of Vocational Training, the School Council of the State and the Ministry of Politics have issued a report. Territorial.

In its virtue, on the proposal of the Minister of Education, and after deliberation by the Council of Ministers at its meeting on 30 October 2009,

DISPONGO:

CHAPTER I

General provisions

Article 1. Object.

1. This royal decree aims to establish the title of Technical Management in Administrative Management, with official character and validity throughout the national territory, as well as its corresponding minimum teachings.

2. The provisions of this royal decree supersede the regulation of the title of Technician in Administrative Management, contained in Royal Decree 1662/1994 of 22 July.

CHAPTER II

Identification of title, professional profile, professional and prospective title of the title in the sector or sectors

Article 2. Identification.

The Administrative Management Technician title is identified by the following elements:

Naming: Administrative Management.

Level: Middle Grade Professional Training.

Duration: 2,000 hours.

Professional Family: Administration and Management.

European Reference: CINE-3 (International Standard Classification of Education).

Article 3. Professional profile of the title.

The professional profile of the title of Technician in Administrative Management is determined by its general competence, its professional, personal and social competences, and by the relationship of qualifications and, where appropriate, units of Competence of the National Catalogue of Professional Qualifications included in the title.

Article 4. General competence.

The general competence of this title is to carry out administrative support activities in the field of work, accounting, commercial, financial and fiscal, as well as customer/user care, both in public and private companies. private, applying current regulations and quality protocols, ensuring customer satisfaction and acting in accordance with rules on the prevention of occupational risks and environmental protection.

Article 5. Professional, personal and social skills.

The professional, personal and social competencies of this title are as follows:

1. Process internal or external documents or communications in the company's information circuits.

2. Prepare documents and communications from received orders or obtained information.

3. Classify, record, and archive communications and documents according to the appropriate techniques and parameters established in the enterprise

4. Record the supporting documentation for the company's operational performance in terms of safety and quality.

5. Perform administrative management of treasury, following the rules and protocols established by management in order to maintain the liquidity of the organization.

6. Carry out the administrative management of the areas of selection and training of the human resources of the company, in accordance with the current regulations and the business policy, under the supervision of the superior department responsible.

7. Provide administrative support in the business management area of the company, adjusting to the current regulations and under the supervision of the department's senior manager.

8. Perform the administrative steps of the commercial activity by registering the supporting documentation for certain derived tax obligations.

9. Perform customer/user care activities in the administrative and commercial field by ensuring quality levels established and related to the company/institution image

10. Apply safety and environmental safety protocols, hygiene and quality throughout the production process, to prevent damage to people and the environment.

11. Meet the objectives of production, acting in accordance with the principles of responsibility and maintaining appropriate professional relations with the members of the work team.

12. Solve problems and make individual decisions in accordance with established rules and procedures, defined within the scope of their competence.

13. Maintain the spirit of innovation, improvement of production processes and updating of knowledge in the field of their work.

14. Exercise their rights and comply with obligations arising from industrial relations, in accordance with the provisions of the legislation in force.

15. Detect and analyze job opportunities and self-employment by developing an entrepreneurial culture and adapting to different jobs and new situations.

16. Actively participate in economic, social and cultural life, with a critical and responsible attitude.

17. Participate in the activities of the company with respect and attitudes of tolerance.

18. Adapt to different jobs and new employment situations, caused by technological and organizational changes in production processes.

19. Participate in team work respecting the hierarchy defined in the organization.

Article 6. Relationship of qualifications and competence units of the National Catalogue of Professional Qualifications included in the title.

Full professional qualifications:

(a) Administrative activities of reception and customer relationship ADG307_2 (RD 107/2008, of 1 February), comprising the following units of competence:

UC0975_2: Receiving and processing internal and external communications.

UC0976_2: Perform the administrative steps of the business process.

UC0973_1: Enter data and texts into computer terminals under security, quality and efficiency conditions.

UC0978_2: Manage the file on conventional and computer support.

UC0977_2: Communicate in a foreign language with an independent user level in the administrative management activities in relation to the client.

UC0233_2: Handle office applications in information and documentation management.

b) Administrative management activities ADG308_2 (RD 107/2008, 1 February), comprising the following units of competence:

UC0976_2: Perform the administrative steps of the business process.

UC0979_2: Perform treasury management efforts.

UC0980_2: Perform Human Resources administrative support activities.

UC0981_2: Perform accounting records.

UC0973_1: Enter data and texts into computer terminals under security, quality and efficiency conditions.

UC0978_2: Manage the file on conventional and computer support.

UC0233_2: Handle office applications in information and documentation management.

Article 7. Professional environment.

1. This professional practices both in large and medium and small enterprises, in any sector of activity, and particularly in the services sector, as well as in public administrations, offering administrative support in the tasks of administration and management of such enterprises and institutions and paying attention to clients and citizens.

2. The most relevant occupations and jobs are as follows:

Administrative Auxiliary.

Office Assistant.

Payment and Payment Administrative Auxiliary

Commercial Administrative.

Staff Management Administrative Auxiliary

Administrative auxiliary of public administrations.

Receptionist.

Customer Care Employee.

Treasury employee.

Payment Media Employee.

Article 8. Prospective of the title in the sector or sectors.

Educational administrations will take into account, when developing the corresponding curriculum, the following considerations:

1. The organization of the productive activity of enterprises and of work currently requires the professionals of the administrative management a great versatility, as well as a series of personal and social competences related to the job in team, autonomy and initiative in decision-making and in the development of tasks and the vocation of public attention.

2. The main demand for employment in the sector is the continued increase of the Services sector in Spain in the face of Industry and Agriculture, as well as the outsourcing of certain tasks carried out by some companies or outsourcing. From the first line, the total number of professionals in the administrative area is increased, both by the implementation of new companies from all economic sectors and by the development of existing ones. From the point of view of outsourcing, more and more companies decide to outsource specialized companies all or part of their administrative management, which, logically, implies the growth and proliferation of dedicated companies exclusively to provide administrative services to others (management, consultancy, consultancy, service centres, etc.).

3. The constant change in legislation, document types and the integration of the administrative procedures used by the company, demand of these professionals a continuous update and favorable attitudes towards the learning all life, self-training and responsibility.

4. Increasing competitiveness in the business world also requires professionals capable of developing their activity in a quality management environment, with the importance of job security and respect for the environment.

5. Finally, and in relation to the above and the unstoppable trend of the globalisation of economic relations, the use of English as an international exchange language is essential and therefore becomes more of a factor a requirement for professionals in the administrative area, due to the permanent management of documents and communications that are carried out in the administrative area.

CHAPTER III

Formative cycle teachings and basic context parameters

Article 9. General objectives.

The general objectives of this training cycle are as follows:

1. Analyze the flow of information and the typology and purpose of the documents or communications that are used in the company, to process them.

2. Analyze the documents or communications that are used in the company, recognizing its structure, elements, and features to be made.

3. Identify and select English-language expressions, owned by the company, to produce documents and communications.

4. Analyze the possibilities of applications and computer equipment, relating them to their more effective use in the processing of information to elaborate documents and communications.

5. Carry out documents and communications in the characteristic format and with the appropriate quality conditions, applying the techniques of processing the information in their preparation.

6. Analyze and choose the appropriate communications preservation systems and techniques for each case, applying them manually and computing to classify, register, and archive them.

7. Interpret accounting regulations and methodology, analyzing the accounting problems that can occur in a company, as well as the associated documentation for their registration.

8. Enter accounting entries manually and in specific computer applications, following the regulations in force to record the documentation.

9. To compare and evaluate the elements involved in the management of the treasury, the basic financial products and services and the related documents, by checking the liquidity and financing needs of the company to carry out the related administrative steps.

10. Carry out basic calculations of financial products and services, using the principles of elementary financial mathematics to perform the administrative management of treasury.

11. Recognize the applicable legal regulations, associated management techniques and the functions of the human resources department, analyzing the labor problems that may occur in a company and the related documentation to perform the management human resources administrative.

12. Identify and prepare the relevant documentation as well as the actions to be developed, interpreting the company's policy to carry out the administrative management of the areas of selection and training of human resources.

13. Complete documentation and prepare reports in consultation with existing regulations and access routes (Internet, public service offices) to the Public Administration and, where appropriate, using ad hoc IT applications to provide support administrative in the area of work management of the company.

14. Select data and fill in documents derived from the commercial area, interpreting commercial and tax rules to perform the corresponding administrative procedures.

15. Transmit communications in an oral, telematic or written form, adapting them to each case and analyzing the protocols of quality and business or institutional image to perform the activities of customer/user attention.

16. Identify standards of quality and safety and prevention of occupational and environmental risks, recognizing risk factors and quality parameters to implement the corresponding protocols in the development of work.

17. Recognize the main management computing applications for their regular use in the performance of the administrative activity.

18. Assess work activities in a productive process, identifying their contribution to the overall process to achieve the objectives of production.

19. Assess the diversity of opinions as a source of enrichment, recognizing other practices, ideas or beliefs, to solve problems and make decisions.

20. Recognize and identify possibilities for professional improvement, gathering information and acquiring knowledge for innovation and updating in the field of their work.

21. Recognize their rights and duties as an active agent in society, analyzing the legal framework that regulates social and labor conditions to participate as a democratic citizen.

22. Recognize and identify business possibilities, analyzing the market and studying business feasibility for the generation of their own jobs.

Article 10. Professional modules.

1. The professional modules of this training cycle:

(a) They are developed in Annex I to this royal decree, complying with the provisions of Article 14 of Royal Decree 1538/2006 of 15 December.

b) These are the following:

0437 Business communication and customer support.

0438 Sales-buy administrative operations.

0439 Enterprise and Administration.

0440 Information processing of information.

0441 Accounting Technique.

0442 Human resource administrative operations.

0443 Accounting documentation treatment.

0444 English.

0446 Company in the classroom.

0448 Cash Management Auxiliary Operations.

0449 Training and Employment Guidance.

0451 Training in job centers.

2. The educational authorities shall establish the corresponding curricula in accordance with this royal decree and in accordance with the provisions of Article 17 of Royal Decree 1538/2006 of 15 December establishing the general management of the vocational training of the education system.

Article 11. Spaces and equipment.

1. The spaces necessary for the development of the teachings of this formative cycle are those set out in Annex II of this royal decree.

2. The spaces will have the necessary and sufficient surface to develop the teaching activities that are derived from the learning outcomes of each of the professional modules that are taught in each of the spaces. In addition, they must meet the following conditions:

(a) The area will be established on the basis of the number of people occupying the training space and should enable the development of teaching-learning activities with the "ergonomics" and the mobility required within the same.

b) They should cover the spatial need for furniture, equipment and auxiliary work instruments.

c) They must respect the spaces or safety surfaces required by the machines and equipment in operation.

d) Respect the regulations on the prevention of occupational risks, the regulations on safety and health at the workplace and how many other rules are applicable.

3. The established training spaces may be occupied by different groups of students who are themselves or other educational courses, or educational stages.

4. The various identified learning spaces should not necessarily be differentiated by closure.

5. The equipment included in each space must be the necessary and sufficient to guarantee the acquisition of the learning outcomes and the quality of the teaching to the students. In addition they must meet the following conditions:

(a) The equipment (equipment, machines, etc.) shall have the necessary installation for its proper operation, comply with the safety and risk prevention rules and with the other applicable standards.

(b) The quantity and characteristics of the equipment must be based on the number of pupils and enable the acquisition of the learning outcomes, taking into account the evaluation criteria and the content that is include in each of the professional modules that are delivered in the referenced spaces.

6. The competent authorities shall ensure that the spaces and equipment are adequate in quantity and characteristics for the development of the teaching and learning processes resulting from the learning outcomes of the modules. and thus ensure the quality of these teachings.

Article 12. Teachers.

1. The teaching of the vocational modules which constitute the teaching of this training cycle corresponds to the teaching staff of the Secondary Teaching Body, the Secondary School Teachers 'Corps and the Teachers' Body. Professional Training Technicians, as appropriate, from the specialties set out in Annex III A) to this royal decree.

2. The qualifications required for access to the aforementioned teaching bodies are, in general, those laid down in Article 13 of Royal Decree 276/2007 of 23 February, approving the entry, access and acquisition of the new specialties in the teaching bodies referred to in the Organic Law 2/2006 of 3 May of Education, and the transitional admission regime is regulated, which refers to the transitional provision of the said law. The qualifications equivalent to those before these same effects are, for the various specialties of the faculty, those listed in Annex III B) of the present royal decree.

3. The qualifications required and the necessary requirements for the delivery of the professional modules that make up the title, for the teachers of the centers of private ownership or public ownership of other administrations other than education, are the ones included in Annex III C) of the present royal decree. In any case, the lessons to be taught in the above mentioned qualifications will be required to include the objectives of the professional modules or to be accredited, by means of "certification", a work experience of at least three years in the sector linked to the professional family, performing productive activities in companies that are implicitly related to learning outcomes.

4. The competent authorities shall ensure that the teachers provided by the professional modules comply with the specified requirements and thus ensure the quality of these lessons.

CHAPTER IV

Accesses and links to other studies, and correspondence of professional modules with the competition units

Article 13. Access and linkage to other studies.

1. The title of Technician in Administrative Management allows direct access to cure any other middle-grade training cycle, in the conditions of admission that are established.

2. The title of Technician in Administrative Management will allow access by means of proof, with eighteen years completed, and without prejudice to the corresponding exemption, to all the higher education courses of the same professional family and others training cycles in which the Baccalaureate mode matches the connection with the cycles requested.

3. The title of Technician in Administrative Management will allow access to any of the Baccalaureate modalities in accordance with the provisions of Article 44.1 of the Organic Law 2/2006, of May 3, of Education, and in article 16.3 of the Royal Decree Decree 1538/2006 of 15 December.

Article 14. Validations and exemptions.

1. The convalidations of professional modules of the professional qualifications established under the Organic Law 1/1990, of 3 October, of General Ordination of the Educational System, with the professional modules of the established titles under the Organic Law 2/2006 of 3 May of Education are set out in Annex IV to this royal decree.

2. Professional modules, common to several training cycles, of the same name, duration, contents, objectives expressed as learning outcomes and evaluation criteria, established in the actual decrees, will be validated. laying down the minimum lessons to be learned from vocational training qualifications. However, in accordance with Article 45.2 of Royal Decree 1538/2006 of 15 December, those who have passed the vocational training and guidance module or the business module of Enterprise and entrepreneurial initiative in any of the training cycles corresponding to the securities established under the Organic Law 2/2006 of 3 May of Education shall have such modules validated in any other training cycle established under the same law.

3. The vocational training and guidance module of any professional training title may be subject to validation provided that the requirements laid down in Article 45.3 of Royal Decree 1538/2006 of 15 December 2006 are satisfied. that the certificate of Technical in Prevention of Occupational Risks, Basic Level, issued in accordance with the provisions of Royal Decree 39/1997 of 17 January, approving the Regulation of the Prevention Services.

4. In accordance with Article 49 of Royal Decree 1538/2006 of 15 December 2006, the total or partial exemption of the vocational training module may be determined in respect of the work experience, provided that an experience related to this training cycle is established in the terms provided for in that Article.

Article 15. Correspondence of professional modules with the units of competence for their accreditation, validation or exemption.

1. The correspondence of the units of competence with the professional modules which form the teaching of the title of Technical in Administrative Management for their validation or exemption is determined in Annex V A) of this royal decree.

2. The correspondence of the professional modules which form the teaching of the title of Technical Management in Administrative Management with the units of competence for their accreditation, is determined in Annex V B) of this royal decree.

Additional disposition first. Title reference in the European framework.

Once the national qualifications framework has been established, in accordance with the European recommendations, the corresponding level of this qualification will be determined in the national framework and its equivalent in the European framework.

Additional provision second. Distance offering of this Title.

The professional modules that form the teaching of this training cycle can be offered at a distance, provided that it is guaranteed that the student can achieve the learning outcomes of the same, according to the in the present royal decree. To this end, the educational authorities, within the scope of their respective powers, shall take the measures they deem necessary and shall give the precise instructions.

Additional provision third. Equivalent qualifications and links with vocational training.

1. In accordance with the provisions of the additional thirty-first provision of the Organic Law 2/2006, of May 3, of Education, the titles of Technical Auxiliary of Law 14/1970, of 4 August, General of Education and Financing of the Reform Educational, which are then related, will have the same professional effects as the title of Technical in Administrative Management established in this royal decree:

a) Administrative Auxiliary, Administrative and Commercial Branch.

b) Auxiliary Technician in Secretariat, Administrative and Commercial Branch.

c) Auxiliary Technician in Floors, Hotels and Tourism branch.

d) Administrative and Management Auxiliary Technical, Administrative and Commercial Branch.

e) Auxiliary Technician in Administrative and Operational Documentation of Keyboard, Administrative and Commercial Branch.

f) Legal Auxiliary Technical, Administrative and Commercial Branch.

2. The title of Technician in Administrative Management, established by Royal Decree 1662/1994, of July 22, will have the same professional and academic effects as the title of Technician in Administrative Management established in this royal decree.

3. The training provided for in this royal decree in the vocational training and guidance module provides training to carry out professional responsibilities equivalent to those required by basic level activities in the field of risk prevention. This is the case in the case of the case-law of the Court of Law of 17 January 1997, in which the Regulation of the Prevention Services is adopted, provided that it has at least 45 teaching hours.

Additional provision fourth. Regulation of the exercise of the profession.

1. In accordance with the provisions of Royal Decree 1538/2006 of 15 December establishing the general organisation of the vocational training of the education system, the elements set out in this royal decree do not constitute a Regulation of the exercise of profession entitled.

2. Similarly, the equivalence of academic qualifications laid down in paragraph 1 and 2 of the third provision of this royal decree shall be without prejudice to the provisions which they enable for the exercise of the right of regulated professions.

Additional provision fifth. Equivalences for the purposes of teaching in the selective entry procedures in the Professional Training Technical Teachers ' Corps.

The title of Technical Superior or Specialist Technician is declared equivalent to those required for access to the Technical Teachers ' Body of Vocational Training, when the title has been used as an interim teacher in schools. (a) public in the territorial scope of the convening administration and in the teaching profession to which it intends to access for a minimum period of two years before 31 August 2007.

Additional provision sixth. Universal accessibility in the teachings of this title.

1. In the field of their respective competences, the educational authorities will include in the curriculum of this training cycle the elements necessary to ensure that the persons who are cured develop the competences included in the curriculum in design for all.

2. They shall also take the measures they deem necessary to enable this student to access and to pursue that training cycle under the conditions laid down in the final provision of Law 51/2003 of 2 December 2003. equal opportunities, non-discrimination and universal accessibility for people with disabilities.

Single transient arrangement. Applicability of other rules.

1. Until the provisions of this royal decree are applied, pursuant to the provisions of its second and third final provisions, the provisions of Royal Decree 1662/1994 of 22 July 1994 establishing the title of the Technical in Administrative Management and the corresponding minimum teachings.

2. Also, until the rule governing the management of the Ministry of Education is applied, the curriculum corresponding to the title of Technical in Administrative Management shall apply as set out in Royal Decree 1677/1994, July 22, which establishes the curriculum for the medium-grade training cycle corresponding to the title of Technical Management in Administrative Management.

Single repeal provision. Repeal of rules.

1. Royal Decree 1662/1994 of 22 July 1994 establishing the title of Technician in Administrative Management and the corresponding minimum teachings and all provisions of the same or lower rank are hereby repealed. royal decree.

2. Royal Decree 1677/1994 of 22 July 1994 establishing the curriculum of the middle-grade training cycle corresponding to the title of Technical Management in Administrative Management is hereby repealed.

Final disposition first. Competence title.

This royal decree is of a basic standard, under the powers conferred on the State by Article 149.1.1. and 30. of the Constitution.

Final disposition second. Implementation of the new curriculum.

The educational administrations will implement the new curriculum of these teachings in the school year 2010/2011.

Final disposition third. Entry into force.

This royal decree will enter into force on the day following its publication in the "Official State Gazette".

Given in Madrid, on October 30, 2009.

JOHN CARLOS R.

The Minister of Education,

ANGEL GABILONDO PUJOL

ANNEX I

PROFESSIONAL MODULES

Professional Module: Business Communication and Customer Care. Code: 0437

Learning results and evaluation criteria

1. Selects communication techniques, relating to the structure and image of the company and the information flows in it.

Assessment Criteria:

a) The need for communication between people has been recognized.

b) You have distinguished between communication and information.

c) The elements and processes involved in the communication have been distinguished.

d) The obstacles that can exist in a communication process have been recognized.

e) The best way and attitude to present the message has been determined.

f) The concepts of company image and culture have been identified.

g) The types of organizations and their functional organization are differentiated.

h) Internal and external communications and information flows within the enterprise have been distinguished.

i) The recipient and the appropriate channel for each situation have been selected.

2. It transmits information orally, linking it to the usual socio-professional uses and customs in the company.

Assessment Criteria:

a) The basic principles to be taken into account in verbal communication have been identified.

b) The verbal and non-verbal communication protocol has been identified in face-to-face and non-face-to-face communications.

c) Sociocultural customs and business uses have been taken into account.

d) The caller has been identified, observing the proper protocol rules, adapting their attitude and conversation to the situation they are part of.

e) The verbal message has been elaborated, in a concrete and precise way, assessing the possible difficulties in its transmission.

f) The lexicon and expressions appropriate to the communication type and the interlocutors have been used.

g) An elaborate verbal message has been presented using the most appropriate non-verbal language.

h) Telephony and computer equipment have been used to apply the basic rules of use.

i) It has been valued if the information is clearly transmitted, in a structured way, accurately, with courtesy, with respect and sensitivity.

j) The errors committed and proposed corrective actions have been analyzed.

3. It transmits written information, applying style techniques to different types of company and public administration documents.

Assessment Criteria:

a) Media have been identified to elaborate and transmit documents: paper type, envelopes, and others.

b) Transmission channels have been identified: conventional mail, email, fax, short messages, or similar.

c) The most appropriate supports have been differentiated according to the criteria of speed, security, and confidentiality.

d) The recipient has been identified by observing the due protocol rules.

e) The most common typologies of documents within the company have been classified according to their purpose.

f) The appropriate document has been drafted, complying with the spelling and syntactic rules according to their purpose and the situation of departure.

g) The information search tools have been identified to elaborate the documentation.

h) Text processing or autoedit computing applications have been used.

i) The entry and exit record books of correspondence and parcel delivery have been completed in computer and/or conventional support.

j) Data protection and document retention regulations established for public and private enterprises and institutions have been used.

k) 3R (reduce, reuse, recycle) techniques have been applied in the preparation of the documentation.

4. Archive information on paper and computer support, recognizing the efficiency and savings criteria in administrative procedures.

Assessment Criteria:

a) The purpose of organizing the information and objectives that are pursued has been described.

(b) The techniques for organizing information that can be applied in a company or institution have been differentiated, as well as the usual procedures for recording, classifying and distributing information in the organizations.

c) The file and record media and the capabilities of the most commonly used specific computer applications based on the characteristics of the information to be stored have been identified.

d) The organizations ' main databases, their structure and functions have been identified

e) The appropriate classification, record, and file system has been determined for the document type.

f) Computer file trees have been made to sort the digital documentation.

g) File techniques have been applied in the exchanges of telematics information (intranet, extranet, email).

h) The procedures for querying and preserving information and documentation have been recognized and detected errors that might occur in the.

i) The levels of protection, security and access to information have been respected, as well as current regulations in both physical and computer databases.

j) 3R (reduce, reuse, recycle) techniques have been applied, in the preparation and archiving of the documentation.

5. Recognizes the needs of prospective clients by applying communication techniques.

Assessment Criteria:

a) Communication techniques and social skills have been developed that facilitate empathy with the client in care/counseling situations.

b) The phases that make up the customer/consumer/user care process through different communication channels have been identified.

c) The most common errors that are committed in communicating with the client have been acknowledged.

d) Customer behavior has been identified.

e) The purchase or demand motivations for a customer service have been analyzed.

f) The customer's historical information has been obtained, if any.

g) The attitude and speech to the situation that you are part of has been appropriately adapted.

h) The appropriate form and attitude has been observed in the care and advice of a client based on the communication channel used.

i) The various stages of a communicative process have been distinguished.

6. It addresses queries, complaints and complaints from prospective customers by applying the current consumer regulations.

Assessment Criteria:

a) The functions of the customer service department have been described in companies.

b) The communication received by the client has been interpreted.

c) The elements of the complaint/claim have been identified.

d) The phases that make up the internal complaint/complaint resolution plan have been recognized.

e) The information to be supplied to the client has been identified and located.

f) The own documents for query, complaint, and complaint management have been used.

g) A response writing has been completed, if any, using electronic means or other communication channels.

h) The importance of consumer protection has been recognized.

i) Consumer regulations have been identified.

j) Demand or claim types have been differentiated.

7. Power the business image by recognizing and applying marketing elements and tools.

Assessment Criteria:

a) The marketing concept has been identified.

b) The main functions of marketing have been recognized.

c) The importance of the marketing department has been valued.

d) The basic elements and tools that make up marketing have been differentiated.

e) The importance of the corporate image to achieve the goals of the company has been valued.

f) The importance of public relations and customer support for the company image has been valued.

g) Customer loyalty has been identified as a priority target for marketing.

8. Applies quality procedures in customer care by identifying established standards.

Assessment Criteria:

a) The factors that influence the delivery of the customer service have been identified.

b) The phases of the customer relationship procedure have been described.

c) Quality standards defined in service delivery have been described.

d) The importance of a proactive attitude to anticipate incidents in processes has been valued.

e) Errors occurred in service delivery.

f) The appropriate treatment has been applied in managing the failures produced.

g) The meaning and importance of the after-sales service has been explained in the business processes.

h) The constitutive variables of the after-sales service and their relationship with customer loyalty have been defined.

i) Trade situations that require post-sales monitoring and service have been identified.

j) The most commonly used methods have been described in the quality control of the after-sales service, as well as its phases and tools.

Duration: 70 hours.

Basic Contents

Selecting business communication techniques:

− Elements and barriers to communication.

− Communication and information and behavior

− Human and labor relations in the enterprise.

− The business organization. Organizational charts.

− Principles and types of business organization.

− Departments and functional areas type.

− Staff roles in the organization.

− Description of the communication flows.

− Internal communication in the enterprise: formal and informal communication.

− External communication in the enterprise. Advertising and public relations.

Transmission of oral communication in the enterprise:

− Basic principles in oral communications.

− Information and oral care rules.

− Oral communication techniques, social skills, and protocol.

− Non-verbal communication.

− Verbal communication within the business scope.

− Telephone communication.

− The phone and its use. The switchboard. Use of the telephone link. Rules for speaking properly by phone.

− Computing in verbal communications.

− Communications at the reception of visits: reception, identification, management, farewell.

Transmission of written communication in the enterprise:

− The communication written in the company.

− Communication and written expression rules.

− Main characteristics of the business correspondence.

− The commercial card. Structure, styles, and classes.

− Formats of use documents in the company and in the Public Administrations.

− Office media and equipment and telematics.

− The email.

− The receipt, submission, and record of the correspondence.

− Post services, internal circulation of mail and parcel.

− Application of information security and confidentiality procedures.

Information file on paper and computer support:

− Paper-supported information file:

• Classification and sorting of documents.

• Classification rules. Advantages and disadvantages.

• File techniques: Nature. Purpose of the file.

• Document file. Collection, processing of data and their custody.

• File systems. Conventional. By microfilm. Computer.

• Classification of information.

• Centralization or decentralization of the file.

• File processing.

• Tailoring and reporting from the file.

• Purge or destroy documentation.

• Confidentiality of information and documentation.

− Information file on computer support:

• The databases for the treatment of information.

• Structure and functions of a database.

• Data protection procedures.

• Files and folders.

• Organization in email folders and other telematics communication systems.

Customer needs recognition:

− Concept and customer identification: the internal client; the external client.

− Customer's knowledge and motivations.

− Elements of customer care: environment, organization, and employees.

− Fases of customer care: hosting, tracking, managing and leaving.

− The customer's perception of the care received.

− Customer satisfaction.

− The processes in contact with the external client.

Attention to queries, complaints, and complaints:

− The customer service department. Functions.

− Customer assessment of received attention: complaint, complaint, suggestions, congratulations.

− Elements of a complaint or complaint.

− The complaints/complaints resolution phases.

− The consumer.

− Consumer Institutions:

− Consumer legislation:

− Claims and complaints collection procedure.

− Fulfillment and Management.

Power of enterprise image:

− Marketing in economic activity: its influence on the image of the company.

− Nature and scope of marketing.

− Communication policies.

• Advertising: Concept, principles and objectives.

• Public relations.

• Corporate Social Responsibility.

Application of quality procedures in customer care:

− Quality of service as an element of the company's competitiveness.

− Treatment of failures produced in service delivery.

− Service control procedures.

− Evaluation and control of the service.

− Control of after-sales service.

− Customer loyalty.

Pedagogical guidelines

This professional module contains the training required to perform the functions related to communication in the enterprise, such as:

− Receiving visits and telephone attention.

− Receiving, processing, and managing documentation.

− Customer/User Care.

− Elaboration, record, and documentation file.

− The application of appropriate communication techniques to the situation of customer care/advice.

− Performing relevant efforts with affected departments for queries, claims, and after-sales attention.

− The handling of complaints and complaints.

− The application of quality standards in service delivery.

− The application of marketing techniques as a means of enhancing the image of the company.

The professional activities associated with this function apply:

− In all areas of the business, both internal and external and in all types of companies, regardless of the sector to which they belong.

− Especially, in the administrative support to the tasks developed by the departments of Customer Care and Marketing in the companies of the different economic sectors.

The formation of the module contributes to the achievement of the general objectives (a), (b), (d), (e), (f) and (n) of the training cycle and competences (a), (b), (c), (i), (m), (p), (q) and (r) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

− The application of appropriate communication techniques to each specific situation.

− The application of the protocol of verbal and non-verbal communication in face-to-face and non-face-to-face communications, relating to the image of the company and the importance of the company.

− The use of telephony and computer equipment, applying the basic rules of use.

− Making business letters and other administrative documents.

− The record of the documentation, both the received and the issued.

− The documentation file by applying paper and computer support.

− Administrative support to Customer Care and Marketing departments.

− The attention and processing of queries and claims.

− Customer tracking and post-sales service control.

Professional Module: Sales-Buy Administrative Operations. Code: 0438

Learning results and evaluation criteria

1. Calculates sales and purchase prices and discounts by applying the rules and commercial uses and current tax legislation.

Assessment Criteria:

a) The sales or sales department and shopping department functions have been recognized.

b) Market, customer, and product or service types have been recognized.

c) The circuits of the sales documents have been described.

d) Product purchase price concepts, expenses, sales price, discounts, commercial interest, surcharges, and commercial margins have been identified.

e) The concepts of commissions and corretages have been distinguished.

f) The percentages of VAT to be applied in the sales transactions have been recognized.

g) The most common discount rates have been classified.

h) Purchase or sale expenses have been recognized and quantified.

i) The methods for calculating the final sales price and unit prices have been identified.

2. It makes administrative documents of the sales transactions, relating them to the business transactions of the company.

Assessment Criteria:

a) The basic documents of the sales and sales transactions have been identified, specifying the formal requirements that they must meet.

b) The commercial contract of sale has been recognized.

c) The administrative documentation flows related to the purchase and sale, common in the company, have been described.

d) The order receipt process and its subsequent management have been identified.

e) The documents relating to the purchase and sale of the company have been completed

f) The internal consistency of the documents has been checked, moving the copies to the corresponding departments.

g) The processes for the dispatch and delivery of goods have been recognised.

h) It has been verified that the commercial documentation, received and issued, complies with the current legislation and the internal procedures of the company.

i) The parameters and information that must be recorded in the sales operations have been identified.

j) The need for the application of information protection and safeguarding systems, as well as quality criteria in the administrative process, has been assessed.

3. Liquid tax obligations linked to sales-purchase transactions by applying the current tax rules.

Assessment Criteria:

(a) The basic characteristics of the commercial and tax rules applicable to the purchase-sale transactions have been identified.

b) Registration obligations in relation to Value Added Tax (VAT) have been identified.

c) Mandatory record-books for companies have been identified.

d) Voluntary records have been identified for businesses.

e) The obligation to submit quarterly statements and annual summaries in relation to Value Added Tax (VAT) has been identified.

(f) The reporting obligations to the Treasury have been identified in relation to the operations carried out on a regular basis.

g) The regulations on document and information preservation have been recognized.

4. Controls stocks by recognizing and applying warehouse management systems.

Assessment Criteria:

(a) The usual different types of stocks have been classified in production, commercial and service companies.

b) The types of packaging and packaging that are used have been differentiated.

c) The administrative procedures for receipt, storage, internal distribution and issuance of stocks have been described.

d) Unit cost unit prices have been calculated, taking into account the corresponding expenses.

e) The stock control methods have been identified.

f) The minimum stock and optimal stock concepts have been recognized.

g) Internal procedures for placing orders to suppliers have been identified.

h) The importance of periodic inventories has been assessed.

i) Computer applications and processes established in the enterprise for warehouse management have been used.

5. Process payments and collections by recognizing the associated documentation and its flow within the company.

Assessment Criteria:

a) The usual means of payment and collection have been identified in the company.

b) The financial documents used and the payment and payment forms have been completed.

c) Payment authorization procedures have been evaluated.

d) The collection procedures for collections have been evaluated.

e) Payment justification documents have been recognized.

f) The spot payment and deferred payment have been differentiated.

g) The basic features and operation of Internet payments have been identified.

h) The most common forms of commercial financing have been analyzed.

Duration: 70 hours.

Basic Contents

Calculation of sales, purchase, and discount prices:

− Organization and business structure in the enterprise

• Concept and objectives of the company. Types.

• Company business organization forms.

• Marketing system. Sales channels.

− Basic Concepts of Sales and Sales Activity:

• Basic concepts: purchase price, sales price, commercial margin, profit, purchase expenses, and selling expenses.

• Discounts. Interest and surcharges. Commissions and corretages.

• Basic business calculations on billing and unit prices.

• Deferred or advanced pay-collection calculations.

• Management and negotiation of documents charged.

Tailoring administrative documents for sales operations:

− Sales Contract.

− Purchasing process.

− Sales Process.

− Channels of sale and/or distribution. Dispatch and delivery of goods.

− Elaboration of sales documents.

− Returns.

− Supplier and customer databases.

− Customer management and billing applications.

Settlement of tax obligations arising from the sale:

− Value Added Tax.

− Models and deadlines for filing the VAT declaration-settlement.

− Documentary support and IT support for sales operations.

− Mandatory and voluntary registration books.

− Census statements and statement of operations with third parties.

Store stock control:

− Stock type.

− Packaging and Packaging.

− Inventories and verifications.

− Control and stock management. Administrative processes.

− Minimum stock and optimal stock.

− Stock valuation methods.

Payment and payment fulfillment:

− usual collection and payment means. Charging and payment documents.

− Collection and payment administrative processes. Authorizations.

− Financing of term collection documents.

Pedagogical guidelines

This professional module contains the necessary training to perform the functions of administrative and customer support, purchasing, sales or commercial departments, and warehouse, applying the protocols of quality established by the company.

The administrative support function includes aspects such as:

− The receipt and processing of the administrative and commercial documentation with external and internal clients, using conventional and/or telematic means.

− The completion and preparation of administrative and commercial documentation with external and internal clients, using conventional and/or telematic means.

− The use and application of the various communication techniques to inform and advise the client under security conditions.

− The development and formalization of quality processes and protocols associated with administrative and commercial management.

− Control of warehouse management, applying stock management systems.

− Payment and collection activities, following established protocols.

− The administrative formalities of the company's tax obligations.

The professional activities associated with this function are primarily applied to:

− The sales and/or services transactions performed by companies from different economic sectors, and all associated and associated administrative operations.

− Customer care provided by companies from different economic sectors.

The formation of the module contributes to achieving the general objectives n), n), p) and q) of the training cycle and the competencies h), i), k) and l) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

− The application of communication processes and corporate image techniques.

− The identification and analysis of the basic conventions in the administrative and commercial areas of the sale, and the internal relations between the departments of a company.

− The receipt and processing of documentation, using established protocols and using conventional and telematic means.

− The completion and preparation of documentation, using established protocols and using conventional and telematic means.

− The updated maintenance of records, and the processing of tax-settlements with the requirements and within the required time limits.

Professional Module: Enterprise and Administration. Code: 0439

Learning results and evaluation criteria

1. Describes the inherent characteristics of business innovation by linking them to business creation activity.

Assessment Criteria:

a) The various possibilities of business innovation (technical, material, internal and external organization, among others) have been analyzed, relating them as sources of economic development and job creation.

b) The implications for business competitiveness of innovation and entrepreneurship have been described.

c) Different experiences of business innovation have been compared and documented, describing and valuing the risk factors assumed in each of them.

d) The characteristics of technology-based companies have been defined, relating to the different economic sectors.

e) Some innovative initiatives have been listed that can be applied to existing companies or organizations for improvement.

f) There have been possibilities for internationalisation of some companies as an innovation factor for them.

g) Aid and tools, public and private, have been sought for the innovation, creation and internationalisation of companies, relating them in a structured way in a report.

2. Identifies the concept of business and entrepreneur by analyzing its legal form and the regulations to which it is subject.

Assessment Criteria:

a) The business concept has been defined.

b) You have distinguished between physical and legal personality.

c) The company has been differentiated according to its legal constitution.

d) The characteristics of the self-employed entrepreneur have been recognized.

e) The characteristics of the different types of societies have been specified.

f) The most appropriate legal form for each type of company has been identified.

3. It analyzes the Spanish tax system by recognizing its basic purposes as well as the main taxes.

Assessment Criteria:

(a) The tax obligation has been linked to its socio-economic purpose.

b) The tax hierarchy has been recognized.

c) The different types of tributes have been identified.

d) Their main features have been discriminated against.

e) It has been differentiated between direct and indirect taxes.

f) The elements of the declaration-settlement have been identified.

g) The forms of extinction of tax debts have been recognised.

4. Identifies the company's tax obligations by differentiating the taxes to which it is subject.

Assessment Criteria:

a) The company's tax obligations have been defined.

b) The need for discharge has been specified in the census.

c) Companies subject to the payment of the Economic Activities Tax have been recognized.

d) The general characteristics of Value Added Tax and its different regimes have been recognized.

e) The VAT clearance models have been interpreted, recognising the time-to-sell time-limits.

f) The nature and scope of the Income Tax of the Physical Persons has been recognized.

g) IRPF settlement models have been completed, recognising the time-to-sell time-limits.

h) Nature and corporate tax elements have been identified.

5. Identifies the functional and legal structure of the Public Administration, recognizing the different organisms and people that integrate it.

Assessment Criteria:

a) The legal framework in which the Public Administrations are integrated has been identified.

b) The organizations that make up the different Public Administrations have been recognized.

c) The relationships between the different Public Administrations have been interpreted.

d) A variety of information has been obtained from the Public Administrations for the various paths of access to the same and related in a report.

e) The various forms of employment relationship in the Public Administration have been clarified.

f) Information sources related to the public employment offering have been used to gather meaningful data about this.

6. Describes the different types of relationships between the managed and the Administration and their characteristics by completing documentation that arises from them.

Assessment Criteria:

a) The concept of administrative act has been defined.

b) Different administrative acts have been classified.

c) The administrative process, its types, phases, and types of silence have been defined.

d) The different types of administrative contracts have been specified.

e) The concept of administrative resource has been defined and its types differentiated.

f) Actionable and non-actionable acts have been identified.

g) Different types of administrative resources have been differentiated.

h) The conditions for the interposition of an administrative resource have been verified.

i) The different bodies of the administrative-administrative jurisdiction and its scope have been clarified.

j) The phases have been related to the litigation-administrative procedure.

7. Takes steps to obtain information and documents before the Public Administrations by identifying the different types of public records.

Assessment Criteria:

a) The rules for filing documents with the Administration have been observed.

b) The functions of the Public Files have been recognized.

c) Certain information was requested in a Public Registry.

d) The right to information, attention and participation of the citizen has been recognized.

e) Information and attention offices have been accessed by means of the web pages, single windows and telephone attention to obtain relevant information and to link it in a type report.

f) The limits to the right to information related to the data held by the Public Administrations on the administered have been identified and described.

Duration: 60 hours.

Basic Contents

Features of business innovation:

− The innovative process in business activity.

• Risk factors in business innovation.

• Diagnosis of entrepreneurial attitudes.

− Risk profile of entrepreneurship and innovation.

− Technology as a key to business innovation.

− The internationalization of companies as an opportunity for development and innovation.

− Aids and tools for business innovation.

• Public and private institutional support (Advisory, funding of ideas, prizes, among others).

The business and business legal concept:

− Company Concept.

− Business concept.

− Physical Person.

− Legal Person.

− Individual companies.

− The stand-alone entrepreneur.

− Types of societies.

The tax system:

− Concept of tribute.

− The tributes and their socio-economic purpose.

− Rules and types of tributes.

− Tax classes.

− Declaration-settlement elements.

− Forms of extinction of the tax liability.

− Infractions and tax penalties.

Company tax obligations.

− The Index of Economic Activities.

− The Censal Declaration. High in the Census of Economic Activities.

− VAT. Types. Regimes.

− Nature and scope of the IRPF.

− Business and professional activities.

− Income estimate forms.

− IRPF holds.

− Reporting-settlement models and deadlines.

− Nature and elements of Corporate Tax.

Functional and legal structure of Public Administration.

− The Right.

− The sources of law. The separation of powers.

− The European Union.

− Organ of the Central Administration.

− Institutions of the Autonomous Community.

− Local Administration.

− Public officials.

− Public feeders.

The relationships between the administration and the Public Administration.

− The administrative act.

− Administrative silence.

− The administrative procedure. Phases.

− Administrative contracts.

− Administrative resources.

− The administrative-administrative jurisdiction.

Managing documentation to the Public Administration.

− Documents in Administration.

− The Public Files.

− The Public Records.

− The Right to Information, Attention and Participation of the Citizen.

− Limits to the right of information.

Pedagogical guidelines

This professional module contains the training required to perform the administrative support function to the tasks carried out in the company, with regard to its tax obligations and its relationship with Public Bodies.

Includes aspects such as:

− Administrative support in the development of documents relating to company taxation.

− Administrative support in the company's relationship with Public Bodies.

The professional activities associated with this function apply to:

− The functions that are developed in companies in terms of commercial and tax documentation and in relationships with the Administration.

− The functions that are developed in advisory services companies in relation to the administrative support of the documentary management of taxes, permits and formalities.

The formation of the module contributes to achieving the general objectives of the training cycle (a), (m), (q), (r), (s), (t) and (u) and competences (a), (m), (n) or (p) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

− The management of sources of information about the knowledge of the different types of companies and the administrations with which they relate.

− The identification of the tax regulations of commercial and accounting operations that affect the company.

Professional Module: Information processing. Code: 0440

Learning results and evaluation criteria

1. Processes alphanumeric texts on an extended keyboard by applying typing techniques.

Assessment Criteria:

a) The elements and workspaces have been organized.

b) The correct body position has been maintained.

c) The correct position of the fingers has been identified in the rows of the alphanumeric keyboard.

d) The commissioning functions of the computer terminal have been specified.

e) The alphanumeric keyboard lines and the sign and score keys have been coordinated.

f) The method of writing to the touch has been used in paragraphs of progressive difficulty and in simple tables.

g) The method of writing to the touch has been used to perform English texts.

h) Speed has been controlled (minimum of 200 p.p.m.) and accuracy (maximum one fault per minute) with the help of a computer program.

i) Rules for the presentation of different text documents have been applied.

j) The typing errors have been located and corrected.

2. Installs and updates computer applications related to the administrative task by reasoning the steps to be followed in the process.

Assessment Criteria:

a) The minimum and optimal requirements for the operation of the application have been identified.

b) The phases of the installation and upgrade process have been identified and set.

c) The technical specifications of the installation process have been respected.

d) Applications have been configured according to the criteria set.

e) The incidents and the end result have been documented.

f) Problems have been fixed in the installation or integration with the computer system.

g) Installation components have been removed and/or added on the computer.

h) Software licenses have been respected.

3. Elaborates documents and templates by handling options from the type spreadsheet.

Assessment Criteria:

a) The various data types and reference for cells, ranges, sheets, and books have been used.

b) Formulas and functions have been applied.

c) Graphics of different types have been generated and modified.

d) Macros have been used to perform documents and templates.

e) Spreadsheets created with other applications and in other formats have been imported and exported.

f) The spreadsheet has been used as a database: forms, list creation, filtering, data protection and sorting.

g) Applications and peripherals have been used to enter text, numbers, tags, and images.

4. Elaborates text documents using the options of a type word processor.

Assessment Criteria:

a) The functions, capabilities, and procedures of the text and autoedit processors have been used.

b) The characteristics of each document type have been identified.

c) Text documents have been written with the appropriate skill and application of the structure rules.

d) Templates tailored to the type administrative documents have been made.

e) Objects, charts, tables, and spreadsheets have been integrated, and hyperlinks among others.

f) The errors committed have been detected and corrected.

g) The stored information has been retrieved and used.

h) Functions and utilities have been used to ensure data security, integrity, and confidentiality rules.

5. Performs data manipulation operations on type-ofimatic databases.

Assessment Criteria:

a) The elements of the relational databases have been identified.

b) Ophimatic databases have been created.

c) Database tables have been used (insert, modify, and remove records).

d) Assistants have been used in the creation of queries.

e) Assistants have been used in the form creation.

f) Wizards have been used in reporting.

g) Search and filtering was performed on the stored information.

6. Integrates digital images and video streams, using type and peripheral applications in company documents.

Assessment Criteria:

a) The different image formats have been analyzed.

b) The acquisition of images with peripherals has been performed.

c) You have worked with images to different resolutions, according to their purpose.

d) Images have been imported and exported in various formats.

e) The elements that make up a video stream have been recognized.

f) The more employee format types and "codecs" have been analyzed.

g) Video streams have been imported and exported.

h) Video streams have been captured with adequate resources.

i) Basic image and video treatment guides have been developed.

7. Elaborates multimedia presentations using specific applications.

Assessment Criteria:

a) The basic options for presentation applications have been identified.

b) The different types of view associated with a presentation are recognized.

c) Different typographies and standards of composition, design and use of color have been applied and recognized.

d) Presentation templates have been designed.

e) Presentations have been created.

f) Peripherals have been used to run presentations.

8. Manages mail and the electronic agenda by handling specific applications.

Assessment Criteria:

a) The elements that make up an email are described.

b) The basic needs of e-mail management and electronic agenda have been analyzed.

c) Different types of email accounts have been configured.

d) Calendars of computer equipment with mobile devices have been connected and synchronized.

e) Operated with the address book.

f) All email management options (labels, filters, folders, and others) have been worked with.

g) Electronic calendar options have been used.

Duration: 180 hours.

Basic Contents

Processing of alphanumeric texts on extended keyboards.

− Body Posture to the terminal.

− Composition of a computer terminal.

− Finger placement.

− Development of typing dexterity:

• Writing simple words.

• Writing of words of progressive difficulty.

• Shift, numbering, and punctuation.

• Copy of texts with controlled speed.

• Writing text in English.

− Correction of errors.

Installing and updating applications:

− Types of office applications.

− Software license types.

− Needs of the operating environments.

− Application requirement.

− Applications Components and Add-ons.

− Installation and configuration procedures.

− Diagnosis and troubleshooting.

− User assistance techniques.

Crafting documents and templates using spreadsheets:

− Styles.

− Using formulas and functions.

− Creating dynamic tables and charts.

− Using templates and wizards.

− Importing and exporting spreadsheets.

− Using group work options, version control, change verification, among others.

− Elaboration of different types of documents (budgets, invoices, inventories, among others).

− Design and create macros.

Crafting documents and templates using word processors:

− Styles.

− Forms.

− Merge documents.

− Creating and using templates.

− Importing and exporting documents.

− Group work: compare documents, document versions, verify changes, among others.

− Design and create macros.

− Elaboration of different types of documents (manuals and incident parts among others).

− Using software and hardware to enter text and images.

Using office databases:

− Elements of relational databases.

− Creating databases.

− Handling of wizards.

− Search and filtering information.

− Design and create macros.

Integrating images and videos into documents:

− Image-Making:

• Formats and image resolution.

• Manipulation of selections, masks, and layers.

• Use of photo retouching, image and color settings.

• Application of filters and effects.

• Importing and exporting images.

• Using devices to obtain images.

− Manipulation of videos:

• Video formats. Codecs.

• Manipulation of the timeline.

• Selection of scenes and transitions.

• Introduction of titles and audio.

• Importing and exporting videos.

Elaboration of presentations:

− Slide Design and Edit.

− Formatting of slides, texts, and objects.

− Application of animation effects and transition effects.

− Sound and video application.

− Import and export of presentations.

− Using templates and wizards. Slide patterns.

− Design and create macros.

− Presentation for the public: connection to a projector and configuration.

Email and eCalendar management:

− Types of email accounts.

− Workbench: Configuration and Customization.

− Templates and corporate signatures.

− News Forums ("news") : Message configuration, usage, and synchronization.

− The address book: import, export, add contacts, create distribution lists, make the list available to other office applications.

− Post management: send, delete, save, backups, among others.

− Calendar management: appointments, calendar, notices, tasks, among others.

− Synchronization with mobile devices.

− User Assistance Techniques:

Pedagogical guidelines

This professional module contains the necessary training to perform the function of installing and operating computer applications.

Installing and exploiting applications includes aspects such as:

− The search for application software that is appropriate to the operating environment.

− The installation and configuration of office applications.

− Making documents and templates.

− Troubleshooting application exploitation.

− User assistance.

The professional activities associated with this function apply to:

− Installing, configuring, and maintaining computer applications.

− Assistance in the use of computer applications.

The formation of the module contributes to achieving the general objectives (b), (d), (e), (o), (p) and (s) of the training cycle and competences (a), (b), (c), (k), (m) and (q) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

− The analysis of changes and developments in the IT application market.

− Installing and updating applications.

− Document processing (manuals, reports, incident parts, among others).

− Assistance and troubleshooting in application exploitation.

Professional Module: Accounting Technique. Code: 0441

Learning results and evaluation criteria

1. It recognizes the elements that make up the heritage of an economic organization by classifying them into heritage masses.

Assessment Criteria:

a) The economic cycle phases of the business activity have been identified.

b) It has been differentiated between investment/financing, investment/expenditure, expenditure/payment and income/collection.

c) The different economic sectors have been distinguished based on the diverse typology of activities that are developed in them.

d) The concepts of heritage, heritage and heritage assets have been defined.

e) The assets of the asset, the liabilities payable and the net worth are identified.

f) Each patrimonial mass has been related to the business cycle phases of the business activity.

g) A set of heritage elements have been ordered in heritage masses.

2. Acknowledges the accounting methodology by analysing the terminology and accounting instruments used in the company.

Assessment Criteria:

a) The phases of the entire accounting cycle have been distinguished by adapting them to Spanish legislation.

b) The concept of account has been described as an instrument to represent the various economic assets and assets of the company.

c) The most important characteristics of the double-split accounting method have been described.

d) The charge and credit criteria have been recognized as a method of recording the changes in the value of the assets.

e) The importance of the audit balance as a basic instrument for the identification of errors and omissions in the accounts ' annotations has been recognised.

f) Income and expense accounts have been differentiated.

g) The accounting result concept has been defined.

h) The functions of the closing and opening seats have been described.

i) The function of the situation balance, profit and loss accounts, and memory has been established.

3. Identifies the core content of the General Plan for SME Accounting (PGC-SME) by interpreting its structure.

Assessment Criteria:

a) The business rules with the PGC have been related.

(b) The PGC has been recognised as an accounting harmonisation instrument.

c) The different parts of the PGC-SME have been identified.

d) The accounting principles established in the conceptual framework of the plan have been identified.

e) Parts of the PGC-SME have been differentiated that are mandatory from those that are not.

f) The coding system established in the PGC-SME and its role in the association and breakdown of accounting information has been described.

g) A set of heritage elements have been coded according to the PGC-SME criteria.

h) The annual accounts established by the PGC-SME have been identified.

i) The accounts that correspond to the heritage items have been identified.

4. It classifies basic economic facts, applying the accounting methodology and the criteria of the General Plan of SME Accounting.

Assessment Criteria:

a) The heritage accounts that are involved in the basic operations of the companies have been identified.

b) The management accounts that are involved in the core operations of the companies have been identified.

c) The accounts have been coded according to the PGC-SME.

d) It has been determined which accounts are charged and which are paid, according to the PGC-SME.

e) The entries for the accounting facts have been made.

f) Accounting operations for a basic economic year have been performed.

g) The procedure has been performed in accordance with the principles of responsibility, security and confidentiality of the information.

5. Performs accounting operations through the use of specific computer applications by assessing the efficiency of these in the management of the account plan.

Assessment Criteria:

a) The high and low of the coded accounts and sub-accounts that come from the supporting documentation have been performed, following the established procedures.

b) High and low codes and concepts have been proposed in predefined seats following established procedures.

c) Coded concepts have been introduced in the IT application following the established procedures.

d) Low of the concepts encoded with the corresponding authorization have been executed.

e) Predefined seats have been introduced in the IT application following the established procedures.

f) The information that corresponds to each field in the seat has been entered according to the economic nature of the operation.

g) Unforeseen events that may arise during application use have been resolved, using the program's help, on-line help, or customer service of the software creator.

h) The accounts, balances, and their respective movements, as well as the collection of predefined notes, have been backed up.

i) The action plan for custody is followed in place and appropriate support and the Administrative Management of the backup, in time and with the appropriate methods.

Duration: 55 hours.

Basic Contents

Economic organizations ' heritage elements:

− Economic activity and economic cycle and accounting.

− The Asset, the Passive and the Net Heritage of a Company.

− The patrimonial balance.

The accounting methodology:

− Business operations from an accounting perspective.

− Account theory: account types and double-split method.

− Development of the accounting cycle.

The General SME Accounting Plan:

− Accounting Standardisation. The P.G.C.

− P.G.C. Conceptual Framework

− Annual accounts.

− Chart of Accounts.

Accounting for the company's basic economic facts:

− Buying and Selling Goods.

− Other expenses and revenue.

− Fixed material and sources of finance.

− End-of-Exercise Operations. Book closure.

Accounting operations using specific computing applications:

− Managing accounting items in an IT application.

− Application Basic Maintenance Operations

− Predefined seats.

Pedagogical guidelines

This professional module contains the training required to perform the business accounting area support function, which includes aspects such as:

-Specifying the heritage elements.

-Characterization of the accounting methodology.

-Coding of assets in accounts according to the P.G.C.

-Register of basic economic facts.

-Use of specific computer application.

-Updating the accounting plan in the computing application.

-Security Copies.

The professional activities associated with this function apply to:

-The accounting area of small and medium-sized enterprises in any sector of activity.

The formation of the module contributes to achieving the general objectives (b), (f), (g) (h) and (q) of the training cycle and the professional, personal and social competences (a), (c), (d) and (r) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

-Classification of heritage items.

-Application of accounting standards established in the PGC (SME) and other commercial law.

-Accounting record of basic economic facts.

-Using Accounting Computing Applications.

Professional Module: Administrative Operations of Human Resources. Code: 0442

Learning results and evaluation criteria

1. Performs administrative processing of staff recruitment and selection processes by describing the associated documentation.

Assessment Criteria:

a) The main aspects of the organization of labor relations have been described.

b) The roles and tasks of the human resources department, as well as the main human capital management policies of the organisations, have been linked.

c) The usual recruitment and selection techniques have been identified.

d) Support tasks have been characterized in the execution of tests and interviews in a selection process, using conventional or telematic channels.

e) The required resources, times and deadlines, have been identified to perform a personnel selection process.

f) Information on training actions has been collected, along with quantitative-documentary and computer-based reports from each of the participants and produced appropriate reports.

g) Information about training, development, and compensation and benefits has been kept up to date, as well as of general interest to employees in the database created for this purpose.

h) The necessary information has been gathered to facilitate the adaptation of workers to new employment.

i) Database queries have been performed with the indicated filters, making listings and reports on various personnel management data.

j) The established criteria, standards and quality processes have been applied, contributing to effective management.

2. Performs administrative processing of workers ' training, development, compensation, and benefits processes by recognizing the documentation that is generated.

Assessment Criteria:

a) The characteristics of the continuing training plans as well as those of employee career plans have been described.

b) The documentation required for a training activity, such as manuals, listings, schedules, and control sheets, has been prepared.

c) Closer or important training entities, preferably by telematic means, have been identified and contacted to propose training offers in a given business case.

d) The main sources of training grant have been classified according to their size and requirements.

e) Listed training and recycling activities have been organised on the basis of subsidised programmes.

f) The information of the training actions, together with the quantitative-documentary and computer-based reports of each of the participants, has been collected.

g) Information about training, development, and compensation and benefits has been updated as well as of general interest to employees in internal communication channels.

h) The personnel management databases have been updated.

i) Basic database queries have been performed with the indicated filters, preparing listings and reports.

j) Current data protection regulations have been applied to their level in terms of security, confidentiality, integrity, maintenance and accessibility to information.

3. It draws up the documentation relating to the recruitment process, changes in the employment situation and the end of the contract, identifying and applying the labour regulations in force.

Assessment Criteria:

(a) The most relevant aspects of the working conditions laid down in the Constitution, Workers ' Statute, Collective Agreements and Contracts have been defined.

b) The phases of the recruitment process and the most common types of employment contracts have been recognised according to labour standards.

c) Labor contracts have been completed.

d) Official documents have been obtained using the website of the relevant public bodies.

e) The membership and high social security processes have been defined.

f) The tables, scales and references on working conditions have been obtained: collective agreement, bases and types of social security contributions and deductions from the IRPF.

g) Social Security contribution rules have been applied regarding working conditions, payment deadlines and deferral formulas.

h) The causes and procedures for modification, suspension and termination of the contract of work according to the current regulations have been identified, as well as the basic elements of the finiquito.

i) The information generated in the respective personnel files has been recorded.

j) Time, confidentiality, security and diligence criteria have been followed in the management and conservation of information.

4. It prepares the documentation for the payment of staff remuneration, social security contributions and inherent taxes, recognizing and applying the regulations in force.

Assessment Criteria:

(a) The concepts of remuneration and contribution of the worker have been identified and the most common types of remuneration differentiated.

b) The basic structure of salary and the different types of wage, non-wage, higher-monthly and extraordinary rates have been identified.

c) The amount of the contribution bases has been calculated based on the wage perceptions and the most common situations that modify them.

d) The salary receipt and quotation documents have been calculated and completed.

e) The time limits for the payment of social security contributions and withholding taxes, as well as the deferral formulas according to the cases, have been taken into account.

f) The salary receipts, quote documents, and control listings have been obtained.

g) Electronic referral files have been created for both financial institutions and public administration.

h) The consequences of not meeting the deadlines set forth in the submission of documentation and payment have been assessed.

i) Computer backups have been periodically performed to ensure the preservation of the data in its entirety.

5. It draws up the documentation concerning the incidents arising from the employment of workers, describing and applying the rules laid down.

Assessment Criteria:

a) The basics of labor relations have been determined in terms of their internal communications.

b) Data collection forms have been developed on face-to-face control, temporary disability, permits, holidays and the like.

c) Calculations and statistics have been performed on the above data, used spreadsheets and chart formats.

d) Basic presence control reports have been developed using text processing and presentation applications.

e) Presence control has been tracked to achieve the efficiency of the business.

f) Regular backups of the employee databases have been periodically performed.

6. It applies quality procedures, prevention of labour risks and environmental protection in human resource administrative operations, recognising its impact on an integrated administrative management system.

Assessment Criteria:

a) The basic principles of a quality management model have been differentiated.

b) The integration of human resources processes with other company administrative processes has been valued.

c) Labour risk prevention rules have been applied in the sector.

d) Processes have been applied to minimize the environmental impact of their activity.

e) 3R techniques-Reduce, Reuse, Recycle-have been applied in the elaboration and preservation of the documentation.

Duration: 70 hours.

Basic Contents

Administrative processing of recruitment and staff selection processes:

− Sources of labor regulations.

− Functions of the human resources department.

− Human capital management policies in the enterprise.

− Recruitment sources: external and internal.

− Staff selection methods: selection tests, interview, group dynamics, assessment centers.

− Adaptation to new employment.

Administrative processing of staff training, development and compensation:

− Policies and administrative procedures related to motivation and training.

− Top business training techniques.

− Training Entities.

− Control of compensation, incentives and staff benefits.

Tailoring the work contract documentation, modifications and extinction of the contract:

− Form of contract.

− Hiring Modes.

− Workday, work calendar.

− Work procurement process and procedure.

− Documentation and formalization of the work contract.

− Suspension and termination of the work contract.

− The finite.

Elaboration of the documentation corresponding to the payment of the salary and inherent obligations:

− Social Security System Regiments.

− Employer's Obligations with Social Security.

− Garment of the Salaries Receipt:

− Social Security Contributions.

− Types and Bases.

Elaboration of the documentation relating to Incidents in the employment relationship:

− Time control.

− Absentism.

− Special situation management: incapacity for work, leave, leave, travel.

Application of Quality Procedures for Comprehensive Human Resources Management:

− Occupational risk prevention: health, harm, risk.

− Fundamentals and Basic Principles of a Total Quality Model in HR.

− Personal data protection regulations and confidentiality.

Pedagogical guidelines

This professional module contains the training required to perform the administrative support function to the tasks performed by the human resources department.

The administrative support function includes aspects such as:

− Administrative support and development of documentation regarding the selection of workers.

− Administrative support and development of documentation generated in the training of human resources.

− Administrative support and development of documentation and internal communications of the department.

− Administrative support and development of documentation regarding motivation systems.

− Management of the documentation regarding the hiring and remuneration of the worker.

− Documentary management generated in the application of data protection regulations, protection of occupational risks and application of quality procedures.

The professional activities associated with this function apply to tasks:

− Administrative support to the different tasks developed by the human resources department or section of any type of company or entity, regardless of their economic activity.

The formation of the module contributes to achieving the general objectives (e), (k), (l), (r) and (t) of the training cycle and the professional, personal and social competences (a), (b), (f), (g), (n), (o), (p) and (r) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

− Identification and management of documentation relating to selection, training, motivation, internal communication and organization and incident control processes of human resources.

− Identification of labor regulations affecting workers, handling of contracts most commonly used, and comprehensive reading of collective agreements of application.

− The fulfillment of salary receipts of different characteristics and other quotation documents.

− Review of the websites of the different agencies related to the management of the staff and the telematics management of the generated documentation.

− The analysis and application of the Personal Data Protection law to workers in a company.

Professional Module: Treatment of the Accounting Documentation. Code: 0443

Learning results and evaluation criteria

1. Prepares the supporting documentation for the accounting facts by interpreting the information it contains.

Assessment Criteria:

a) The different types of supporting documents that are the accounting record object have been identified.

b) The supported documentation has been found to contain all established internal control records-signature, authorizations, or other-for their accounting record.

c) Proposals for error-healing have been made.

d) Support documentation has been classified according to previously established criteria.

e) The procedure has been performed in accordance with the principles of security and confidentiality of information.

f) The supporting documentation for the seats has been archived following established procedures.

g) A workspace has been maintained with the appropriate degree of order and cleanliness.

2. It records regular economic facts recognising and applying the accounting methodology and the criteria of the General Plan for SME Accounting.

Assessment Criteria:

a) The accounts that are involved in the most common operations of the companies have been identified.

b) The accounts have been coded according to the PGC.

c) It has been determined which accounts are loaded and which are paid, according to the PGC.

d) Seats have been made for the most common accounting facts.

e) The various fields of the book of investment goods by manual and/or computer-based means have been completed.

f) Transactions relating to VAT settlement have been accounted for.

g) The backups have been performed according to the protocol set to safeguard the recorded data.

h) The procedure has been performed in accordance with the principles of responsibility, security and confidentiality of the information.

3. It accounts for normal economic operations for a full financial year, recognising and applying the accounting methodology and the criteria of the Accounting Plan.

Assessment Criteria:

a) The economic facts that originate an accounting annotation have been identified.

b) The information derived from each economic fact in the IT application has been successfully introduced in chronological order.

c) The checkbalances of sums and balances have been periodically obtained.

(d) The transactions resulting from the accounting records to be performed before the end of the financial year have been calculated.

e) The corresponding write-downs, reversible value corrections and accounting regularisation corresponding to a particular economic year have been correctly introduced into the IT application.

(f) The calculation of the accounting result and the final status balance has been obtained by computer means.

g) The relevant economic information has been prepared to elaborate the company's memory for a particular economic exercise.

h) The company's memory has been developed for a particular economic exercise.

i) The operation of the process has been verified, contrasting the results with the data entered.

4. Checks the accounts by relating each accounting record to the data in the supporting documents.

(a) The balances of the debtor and creditor accounts of the public administrations with the work and tax documentation have been verified.

b) Loans and loans balances have been periodically collated with supporting documentation.

c) Customer and supplier balances have been circulated according to the internal rules received.

d) The balances of accumulated depreciation of the fixed assets in accordance with the manual of procedure have been checked.

e) The points of the various headings or seats have been made to carry out the movement checks or the integration of consignments.

(f) Appropriate corrections have been made through the bank reconciliation so that both the accounting books and the balance of the accounts reflect the same amounts.

g) The balance of the accounts has been checked as a step prior to the start of the end of the financial year.

h) Errors detected according to the established procedure have been reported.

i) Computer applications have been used for checking accounting records.

j) The procedure has been performed in accordance with the principles of security and confidentiality of information.

Duration: 60 hours.

Basic Contents

Preparing documentation support for economic facts:

-The merchant and accounting documentation.

-Accounting interpretation of supporting documents of accounting information.

-Document-supporting documents type.

-Organization and file of business documents for accounting purposes.

Common Economic Fact Accounting Record:

-Operations related to purchases and sales.

-Expenses and revenue.

-Immobilized Material.

-VAT clearance.

-Calculation of the result.

-A computer accounting record of the usual economic facts.

Accounting for operations of a full economic exercise:

-Opening seat.

-Daily operations accounting record.

-Balance check balance and balances.

-Profit and Loss account.

-Final situation balance.

-Close seat.

Checking accounts:

-Checking the accounting records.

-Banking reconciliation.

-Checking on computer applications.

Pedagogical guidelines

This professional module contains the training required to perform the accounting record function.

The accounting record function includes aspects such as:

-Preparing and registering supporting documents.

-Register of usual accounting facts.

-Using specific computer applications.

-Application of accounting regulations.

-Opening and closing accounting operations.

-Checking and verifying accounting.

The professional activities associated with this function are applied in the support tasks of the accounting area of small and medium-sized enterprises in any sector of activity.

The formation of the module contributes to achieving the general objectives (b), (f), (g), (h) and (p) of the training cycle and the professional, personal and social competences (a), (c), (d) and (r) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

− Interpretation and accounting record of supporting documents.

− The usual accounting record of economic facts.

− Accounting for operations derived from a full economic exercise.

− Obtaining the result of the exercise and annual accounts.

− Using accounting computing application.

− Control and verification of accounting records with supporting documents.

Professional Module: English. Code: 0444

Learning results and evaluation criteria

1. It recognizes professional and everyday information contained in oral speeches issued in the standard language, analyzing the overall content of the message and relating it to the corresponding linguistic resources.

Assessment Criteria:

a) The message has been placed in its context.

b) The main idea of the message has been identified.

c) The purpose of the direct message, telephone, or other hearing media has been recognized.

d) Specific information has been extracted in messages related to everyday aspects of professional and daily life.

e) The constituent elements of the message have been sequenced.

f) The main ideas of a speech on known topics, transmitted by the media and broadcast in standard language, have been clearly identified and summarized.

g) The oral instructions have been recognized and the indications have been followed.

h) Awareness has been taken of the importance of understanding a message globally, without understanding each and every element of it.

2. It interprets professional information contained in simple written texts, analyzing its contents in a comprehensive way.

Assessment Criteria:

a) Query materials and technical dictionaries have been selected.

b) Clear texts in standard language have been read in a comprehensive manner.

c) The global content of the message has been interpreted.

d) The text has been related to the scope of the sector to which it refers.

e) The terminology used has been identified.

f) Translations of standard-language texts have been performed using supporting material if necessary.

g) The message received through telematic media has been interpreted: e-mail, fax, among others.

3. Issues structured clear oral messages, participating as an active agent in professional conversations.

Assessment Criteria:

a) The records used for the issue of the message have been identified.

b) You have communicated using formulas, join links, and interaction strategies.

c) Protocol rules have been used in presentations.

d) Brief and unforeseen events related to your profession have been described.

e) The terminology of the profession has been used correctly.

f) Feelings, ideas, or opinions have been expressed.

g) The activities of the professional task have been listed.

h) A work process for your competence has been described and sequenced.

i) The acceptance or non-acceptance of proposals has been justified.

j) The choice of a given choice or working procedure has been argued.

k) Reformulation of speech or part of speech has been requested when deemed necessary.

4. It makes simple texts relating grammatical rules to the purpose of them.

Assessment Criteria:

a) Brief texts relating to everyday and/or professional aspects have been written.

b) Information has been organized consistently and cohesively.

c) Summaries of texts related to your professional environment have been performed.

d) Specific documentation of your professional field has been completed.

e) The established formulas and the specific vocabulary in document fulfillment have been applied.

f) The main ideas of information given, using their own linguistic resources, have been summarized.

g) The courtesy formulas of the document to be elaborated have been used.

5. It applies professional attitudes and behaviors in communication situations, describing the typical characteristics of the country of the foreign language.

Assessment Criteria:

a) The most significant traits of the customs and uses of the community where the foreign language is spoken have been defined.

b) The country's own social relations protocols and rules have been described.

c) The values and beliefs of the community where the foreign language is spoken have been identified.

d) Socio-professional aspects of the sector have been identified in any type of text.

e) The country's own social relationship protocols and standards have been applied.

Duration: 50 hours.

Basic Contents

Oral message analysis:

-Understanding professional and everyday messages:

• Direct, telephone, recorded messages.

• Specific terminology of the administration sector.

• Main and secondary ideas.

• Grammatical resources: verbal times, prepositions, locutions, expression of the condition and doubt, use of passive voice, relative prayers, indirect style,

• Other linguistic resources: likes and preferences, suggestions, arguments, instructions.

• Different oral language accents.

Interpretation of written messages:

-Understanding messages, texts, professional and everyday basic articles:

• Telematic media: fax, e-mail, burofax.

• Specific terminology of the administration sector.

• Main idea and secondary ideas.

• Grammatical resources: verbal times, prepositions, passive voice use, relative prayers, indirect style.

-Logical relationships: opposition, grant, comparison, condition, cause, purpose, result.

-Temporary relationships: prior, after, concurrency.

Production of oral messages:

-Records used in the issue of oral messages.

-Administration sector-specific terminology.

-grammatical resources: verbal times, prepositions, locutions, expression of the condition and doubt, use of passive voice, relative prayers, indirect style.

-Other linguistic resources. Tastes and preferences, suggestions, arguments, instructions.

-Phonetic. Vocallic sounds and phonemes and their combinations and sounds and consonant phonemes and their groupings.

-Social relations linguistic markers, courtesy rules, and record differences.

-Maintenance and follow-up of oral speech:

• Take, maintain, and release the word shift.

• Support, demonstration of understanding, request for clarification, etc.

• Entonation as an oral text cohesion resource: use of intonation patterns.

Issuing written texts:

-Expression and fulfillment of professional and everyday messages and texts.

• Curriculum vitae and telematic media: fax, e-mail, burofax.

• Restore sector-specific terminology.

• Main idea and secondary ideas.

• Grammatical resources: verbal times, prepositions, locutions, passive voice use, relative prayers, indirect style.

-Logical relationships: opposition, grant, comparison, condition, cause, purpose, result.

-Temporary relationships: prior, after, concurrency.

-Textual coinheritance:

• Adequation of text to communicative context.

• Type and text format.

• Language variety. Record.

• lexical selection, syntactic structures, and relevant content.

• Start of speech and introduction of the theme. Development and expansion:

Ejemplification.

Conclusion and/or summary of speech.

• Use of punctuation signs.

Identification and interpretation of the most significant cultural elements of foreign language (English) countries:

-Valuation of socio-cultural and protocol standards in international relations.

-Use of formal and functional resources in situations that require socio-professional behavior in order to project a good company image.

Pedagogical guidelines

This module contains the necessary training for the performance of activities related to customer support, information and advice, development and monitoring of protocol and compliance standards. quality processes and protocols, all in English.

English-language customer care, information and advice, protocol standards development and development, and quality protocol and process compliance include aspects such as:

-The use and application of various communication techniques to inform and advise the client during service processes.

-The application of the institutional protocol in the organization of acts that require it.

-The development and formalization of quality processes and protocols associated with the activities of the administrative task.

The professional activities associated with these functions, are mainly applied in the processes of administrative management of communications and documents of very different nature as well as in the treatment and attention to the clients.

The formation of the module contributes to achieving the general objectives (a), (b), (c), (n) and (r) of the training cycle, and the personal, professional and social competences (a), (b), (m), (p), (q) and (r) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

-The description, analysis and application of the communication processes and the techniques of protocol and customer service, both in-person and at a distance, using English.

-The characterization of documents of an administrative nature and of any kind (financial, fiscal, human resources or commercial) in English.

-Quality processes in the company, their assessment and the identification and formalization of documents associated with the provision of services in English.

-The identification, analysis and procedures of complaints or complaints from clients in English.

Professional Module: Enterprise in the classroom. Equivalence in ECTS credits. Code: 0446

Learning results and evaluation criteria

1. Identifies the characteristics of the business project created in the classroom by taking part in the activity that it develops.

Assessment Criteria:

a) The internal and external features of the company created in the classroom have been identified.

b) The elements that constitute the logistics network of the company created: suppliers, customers, production and/or marketing systems, storage, and others have been identified.

c) Work procedures have been identified in the development of the production or commercial process.

d) Market characteristics, type of customers and suppliers have been related and their potential influence on business development.

e) The multi-purpose of administrative jobs in the development of the business of the company has been valued.

f) It has been integrated into the company created in the classroom, describing its relationship with the sector, its organizational structure and the functions of each department.

2. It transmits information between the different areas and internal and external clients of the company created in the classroom, recognizing and applying communication techniques.

Assessment Criteria:

a) The appropriate form and techniques have been used in the care and advice of internal and external clients with the company.

b) A correct attitude has been maintained in the care and advice of internal and external clients with the company.

c) Information has been transmitted clearly and accurately.

d) The appropriate protocolary treatment has been used.

e) Issuer and receiver have been identified in a telephone or in-person conversation.

f) The sender and receiver has been identified in written communications received.

g) The information about queries made in the customer relationship management tool has been recorded.

h) Basic negotiation techniques have been applied with clients and suppliers.

3. Organizes information by explaining the different manual methods and computer systems that are planned.

Assessment Criteria:

(a) Appropriate procedures have been applied to obtain the necessary information in the quality control management of the service provided.

b) The information has been successfully processed before the person or department of the business concerned.

c) Information organization techniques have been applied.

d) The information provided has been analyzed and synthesized.

e) Managed as a user, the IT application for controlling and tracking customers, suppliers, and others.

f) Predecided manual and computer file techniques have been applied.

4. It elaborates administrative documentation, distinguishing and applying the administrative tasks of each of the company's departments.

Assessment Criteria:

a) The administrative tasks of the enterprise provisioning area have been run.

b) The administrative tasks of the business area of the company have been executed.

c) The administrative tasks of the company's human resources area have been executed.

d) The administrative tasks of the enterprise accounting area have been run.

e) The administrative tasks of the business financial area have been executed.

f) The administrative tasks of the business tax area have been executed.

g) The current regulations have been applied.

5. Performs business policy-derived activities, identifying sales and procurement department functions.

Assessment Criteria:

a) The company's product catalog has been developed and/or updated.

b) The vendor database has been handled, comparing offers, and establishing purchase condition negotiations.

c) Customer tokens have been developed and/or updated.

d) Price lists have been produced.

e) Offers have been made.

f) The most frequent marketing channels in the specific activity have been identified.

6. Addresses incidents by identifying problem and claim resolution criteria and procedures.

Assessment Criteria:

a) The nature and origin of the problems and claims have been identified.

b) The documentation that is used to collect a claim has been identified.

c) Assertive, resolutive, and positive behavior techniques have been applied.

d) Solutions to problem resolution have been sought and proposed.

e) The process set for a claim has been followed.

f) The claim process has been verified to be fully followed.

7. Works as a team by recognizing and valuing the different contributions of each of the group members.

Assessment Criteria:

a) An attitude of respect to the teacher-manager and to colleagues has been maintained.

b) Received orders have been met.

c) A fluid communication with colleagues has been maintained.

d) Views and views have been exposed to a task.

e) The organization of the task itself was valued.

f) The work has been complemented by colleagues.

g) The company image has been transmitted.

h) Each task has been performed with rigor and correction to obtain a successful overall result

i) Established rules and business culture have been respected.

j) A proactive attitude has been maintained, participating in the group and developing entrepreneurial initiative.

Duration: 90 hours.

Basic Contents

Business project features in the classroom:

-Activity, structure and organization of the company in the classroom.

-Defining positions and tasks.

-Host and integration processing.

Transfer of information in the company in the classroom:

-Attention to clients.

-Communication with suppliers and employees.

-The listener. Techniques for receiving oral messages.

-Telephone communication.

-Written communication.

-Communications over the Internet: e-mail.

Organization of information in the company in the classroom:

-Access to information.

-Information management and treatment systems.

-File and record.

-Information organization techniques.

Elaboration of the company's administrative documentation in the classroom:

-Documents related to the provisioning area.

-Documents related to the business area.

-Work area related documents.

-Documents related to the financial area.

-Documents related to the fiscal area.

-Documents related to the accounting area.

-Specific computer applications.

-Managing documents in a computer network system.

Business policy activities of the company in the classroom:

-Product and product portfolio.

-Advertising and promotion.

-Client portfolio.

-Sale. Organization of the sale.

-Sales techniques.

Incident care and problem solving in the company in the classroom:

-Conflict resolution.

-Claims resolution.

-Claims and complaints collection procedures.

-Post-sales follow-up. Procedures used and services offered.

Teamwork in the company in the classroom:

-Teams and workgroups.

-Integration and commissioning of the teams in the enterprise.

-Objectives, projects, and deadlines.

-The schedule.

-Decision making.

-Inefficiencies and conflicts.

Pedagogical guidelines

This professional module contains the necessary training to perform the functions that an administrative auxiliary performs in an integrated way and in a real context, in addition to some functions of the commercial area of the company. It is intended that the student will apply in this module all the knowledge, procedures and skills acquired throughout his/her learning process and perform the administrative support work in each of the functional areas of the company created for this purpose.

Includes aspects such as:

− Administrative support in the enterprise provisioning area.

− Administrative support in the company's human resources area.

− Administrative support in the company's accounting area.

− Administrative support in the business tax area.

− Administrative support in the financial area of the company.

− Customer care.

− Sale.

− Teamwork.

The professional activities associated with this function are applied in the management of a small and medium enterprise in any sector of activity.

The formation of the module contributes to the achievement of all the general objectives of the training cycle and all the competences of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

− Division of the group of students in a company's departments, where they perform the tasks of an administrative assistant in a real company, going on to be employees of the same.

− Using the same documents and channels of communication that companies use in reality.

− Cooperative work, where all students perform functions in all departments, through a system of job rotation.

− Using a networked computer system that makes it possible to manage with public agencies and external entities in scenarios that are most similar to real situations.

− Using a networked computer system that enables communication and business relationships with other classroom companies.

Professional Module: Treasury Management Auxiliary Operations. Code: 0448

Learning results and evaluation criteria

1. Applies treasury control methods describing the phases of the cash flow.

Assessment Criteria:

a) The function and methods of treasury control in the company have been described.

b) Cash flows and outflows have been differentiated: collections and payments and documentation related to cash flows.

c) The various books and treasury records have been completed.

d) The operations of the box and box arch process and detected deviations have been executed.

e) The bank statement information has been collated with the bank's record book.

f) The utilities of a maturity calendar have been described in terms of financial forecast.

g) The treasury service and the other external departments, companies, and entities have been related.

h) Telematics, eGovernment and other replacement media have been used for the physical presentation of documents.

i) Procedures have been performed in accordance with the principles of responsibility, security and confidentiality of information.

2. Performs the procurement, renewal and cancellation procedures for basic financial instruments of financing, investment and services of this kind that are used in the company, describing the purpose of each of them.

Assessment Criteria:

a) The organizations, entities and types of companies operating in the Spanish Financial System have been classified.

b) The banking and non-banking financial institutions have been specified and their main characteristics described.

c) The different markets within the Spanish financial system have been differentiated by linking them to the different financial products that are commonly used in the company.

d) The main functions of each financial intermediary have been related.

e) The main banking and non-bank financial instruments have been differentiated and their characteristics described.

f) The insurance types of the company and the elements that make up an insurance contract have been classified.

g) The basic services offered to us by the banking financial intermediaries and the documents required for their recruitment have been identified.

h) The profitability and financial cost of some investment financial instruments have been calculated.

i) On-line and related banking telematic media have been operated.

j) A number of documents relating to the recruitment, renewal and cancellation of financial products customary in the company have been completed.

3. Performs basic financial calculations by identifying and applying the relevant financial laws.

Assessment Criteria:

a) It has been differentiated between simple capitalization and simple update financial laws.

b) The simple and compound interest of various financial instruments has been calculated.

c) The simple discount of various financial instruments has been calculated.

d) The implications of time and type of interest in these types of operations have been described.

e) The concepts of both nominal and effective interest or equivalent annual rate have been differentiated.

f) The characteristics of the different types of commissions for the most common financial products in the company have been differentiated.

g) The basic services offered by the banking financial intermediaries and the documents required for their recruitment have been identified.

4. Performs basic banking operations by interpreting the associated documentation.

Assessment Criteria:

a) A bank account and a credit account have been settled for the most common methods.

b) The liquid has been calculated for an effect negotiation.

c) The variables involved in lending operations have been differentiated.

d) The concepts of the loan fee have been related.

e) The characteristics of the loan amortization system have been described by the most common methods.

f) The simple loan amortization table has been calculated by the most common methods.

g) Banking financial operations have been related to simple, composite capitalization and simple discount.

h) Financial products have been compared under the cost/profitability variables.

i) Computer tools specific to the banking operating system have been used.

Duration: 85 hours.

Basic Contents

Cash control methods application:

− Methods of treasury management control. Purpose. Features.

− Company payment and payment means.

− Treasury records books.

− Box and Bank Control.

− Treasury management applications.

Processing of basic financial instruments for financing, investment and services:

− Banking and non-bank financial institutions.

− Financial markets.

− Banking financial instruments for financing, investment and services.

− Non-banking financial instruments of financing, investment and services.

− Other financing instruments.

− Rentability of the investment.

− Financing cost.

Basic Financial Calculations:

− Simple and Composite Capitalization.

− Simple update.

− Effective interest rate or equivalent annual rate. So many percent equivalents.

− Banking Commissions. Identification and calculation.

Basic banking operations:

− Bank operations of capitalization and simple discount.

− Composite capitalization banking operations.

− Documentation related to banking operations.

− Banking Operating Computing Applications.

− Most common online banking services.

Pedagogical guidelines

This professional module contains the necessary training to perform the function of performing some or part of the administrative operations established in the treasury management procedure necessary for the appropriate financial management of the company.

The function of performing treasury management operations includes aspects such as:

− Box and Bank Control.

− Identification of collection and payment documents.

− Identification of financial intermediaries.

− Differentiation of financial instruments.

− Determination of basic banking financial calculations.

− Application of treasury management tools.

The professional activities associated with this function apply to:

− The process of controlling treasury management in the business sector of any productive sector necessary for sound financial management.

The formation of the module contributes to achieving the general objectives (a), (i), (j) and (n) of the training cycle and the professional, personal and social competences (a), (b), (e), (m) and (q) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

− The identification of the internal and external documents and payments that are generated in the company.

− The differentiation of cash flow and output flows.

− The record of the information that is extracted from the documents in the corresponding books.

− The differentiation of financial instruments operating in the financial market and the financial institutions that generate them.

− The calculation of basic financial operations.

− The use of specific IT tools for treasury management.

− The query and device for online banking applications.

Professional Module: Training and Employment Guidance. Code: 0449

Learning results and evaluation criteria

1. It selects job opportunities, identifying the different insertion possibilities and learning alternatives throughout life.

Assessment Criteria:

a) The importance of lifelong learning has been assessed as a key factor for employability and adaptation to the demands of the production process.

b) Training-professional pathways related to the technical profile of the Technical Management Manager have been identified.

c) The skills and attitudes required for the professional activity related to the profile of the title have been determined.

d) The main fields of employment and job insertion for the Technical Management Manager have been identified

e) The techniques used in the job search process have been determined.

f) Self-employment alternatives have been foreseen in the professional sectors related to the title.

g) The assessment of personality, aspirations, attitudes and self-training has been performed for decision-making.

2. Applies team work strategies, valuing their effectiveness and efficiency in achieving the goals of the organization.

Assessment Criteria:

a) The benefits of teamwork in work situations related to the Technical Profile in Administrative Management have been valued.

b) Work teams that can be created in a real job situation have been identified.

c) The characteristics of the effective work equipment against the ineffective equipment have been determined.

d) The necessary existence of diversity of roles and opinions assumed by members of a team has been positively valued.

e) The possible existence of conflict between members of a group has been recognized as a characteristic aspect of organizations.

f) The types of conflicts and their sources have been identified.

g) Procedures for conflict resolution have been determined.

3. It exercises rights and meets the obligations arising from industrial relations, recognising them in the different employment contracts.

Assessment Criteria:

a) The basic concepts of the right of work have been identified.

b) The main bodies involved in the relations between employers and workers have been distinguished.

c) The rights and obligations arising from the employment relationship have been determined.

(d) The main modalities of recruitment have been classified, identifying the measures to promote recruitment for certain groups.

e) The measures established by the current legislation for the reconciliation of work and family life have been assessed.

f) The causes and effects of the modification, suspension and extinction of the employment relationship have been identified.

g) The receipt of salaries has been analyzed, identifying the main elements that integrate it.

h) Different collective conflict measures and conflict resolution procedures have been analyzed.

i) Working conditions agreed in a collective agreement applicable to the Technical Title related sector in Administrative Management have been determined.

j) The defining characteristics of new work organization environments have been identified.

4. It determines the protective action of the Social Security system in the face of the various contingencies covered, identifying the different classes of benefits.

Assessment Criteria:

a) The role of Social Security has been valued as an essential pillar for improving the quality of life of citizens.

b) The various contingencies covered by the Social Security system have been listed.

c) Existing regimes have been identified in the Social Security system.

d) The obligations of employer and employee within the Social Security system have been identified.

e) A worker's contribution bases and the corresponding employee and employer contributions have been identified in a simple assumption.

f) Social Security system capabilities have been classified, identifying requirements.

g) Possible legal unemployment situations have been determined.

h) The calculation of the duration and amount of a basic contributory level unemployment benefit has been performed.

5. It evaluates the risks arising from its activity, analyzing the working conditions and the risk factors present in its work environment.

Assessment Criteria:

a) The importance of preventive culture has been valued in all areas and activities of the company.

b) Work conditions have been linked to the health of the worker.

c) Risk factors have been classified in the activity and the damage resulting from them.

d) Most common risk situations have been identified in the Administrative Management Technician's working environments

e) Risk assessment has been determined in the company.

f) Working conditions have been determined with significance for prevention in work environments related to the Technical Professional Profile in Administrative Management.

g) Types of professional damage have been classified and described, with particular reference to occupational accidents and occupational diseases, related to the professional profile of the Technician in Administrative Management.

6. Participates in the development of a risk prevention plan in a small business, identifying the responsibilities of all the actors involved.

Assessment Criteria:

(a) The principal rights and duties in the field of occupational risk prevention have been determined.

b) The different forms of prevention management in the company have been classified, depending on the different criteria laid down in the regulations on the prevention of occupational risks.

c) Forms of representation of workers in the company in the field of risk prevention have been determined.

d) Public bodies related to the prevention of occupational risks have been identified.

e) The importance of the existence of a preventive plan in the company that includes the sequencing of actions to be carried out in case of an emergency has been assessed.

f) The content of the prevention plan has been defined in a work center related to the Technical Management in Administrative Management.

g) An emergency and evacuation plan for a company in the sector has been planned.

7. Applies prevention and protection measures, analyzing risk situations in the Technical Management Management environment

Assessment Criteria:

(a) The techniques of prevention and individual and collective protection that must be applied in order to avoid damage to their origin and to minimize their consequences should they be unavoidable.

b) The meaning and scope of the different types of security signage has been analyzed.

c) Action protocols have been analyzed in case of emergency.

d) The techniques for the classification of injuries have been identified in case of emergency where there are victims of varying severity.

e) The basic first aid techniques to be applied at the site of the accident have been identified with different types of damage and the composition and use of the kit.

(f) The requirements and conditions for the monitoring of the health of the worker and their importance as a preventive measure have been determined.

Duration: 50 hours.

Basic Contents

Active job search:

− Valuation of the importance of permanent training for the job and professional career of the Technical Management Manager.

− Analysis of personal interests, skills and motivations for the professional career.

− Identification of training itineraries related to Technical Management in Administrative Management.

− Definition and analysis of the Professional Technical Sector in Administrative Management.

− Job search process in industry companies.

− Learning and Employment Opportunities in Europe.

− Employment search techniques and instruments.

− The decision-making process.

Conflict management and work teams:

− Valuation of the advantages and disadvantages of team work for the effectiveness of the organization.

− Teams in the administrative work sector according to the functions they perform.

− Participation in the work team.

− Conflict: features, sources, and stages.

− Methods for conflict resolution or suppression.

Job Contract:

− The right of the job.

− Analysis of the individual labor relationship.

− Work contract modes and procurement promotion measures.

− Rights and duties derived from the employment relationship.

− Modification, suspension, and termination of the work contract.

− Representation of workers.

− Analysis of a collective agreement applicable to the professional scope of the Administrative Management Technician.

− Benefits for workers in new organizations: flexibility, social benefits, among others.

Social Security, Employment and Unemployment:

− Structure of the Social Security System.

− Determination of the principal obligations of employers and workers in the field of Social Security, affiliation, high, low and contribution.

− Protected situations in unemployment protection.

Professional risk assessment:

− Assessment of the relationship between work and health.

− Risk Factor Analysis.

− Risk assessment in the company as a basic element of preventive activity.

− Risk analysis linked to security conditions.

− Risk analysis linked to environmental conditions.

− Risk analysis linked to ergonomic and psychosocial conditions.

− Specific risks in the administrative work sector.

− Determination of the possible damage to the health of the worker that can be derived from the identified risk situations.

Planning for risk prevention in the enterprise:

− Rights and duties in the field of occupational risk prevention.

− Management of prevention in the enterprise.

− Public bodies related to the prevention of occupational risks.

− Planning for prevention in the enterprise.

− Emergency and evacuation plans in work environments.

− Making an emergency plan in a company in the sector.

Application of prevention and protection measures in the enterprise:

− Determination of individual and collective prevention and protection measures.

− Action protocol in an emergency situation.

− First aid.

Pedagogical guidelines

This professional module contains the necessary training for the student to be able to insert himself and develop his professional career in the sector.

The formation of this module contributes to the achievement of the general objectives r), s), t) and u) of the training cycle and the professional, personal and social competencies j), k), l), m), n), n), o), p), q) and r) of the title.

The lines of action in the teaching-learning process that enable the objectives of the module to be achieved will be about:

− The management of information sources on the education and labour system, in particular with regard to companies in the administration sector.

− The conduct of guidance and dynamic tests on one's own personality and the development of social skills.

− The preparation and realization of CVs (CVs), and job interviews.

− Identification of labor regulations affecting workers in the sector, management of the most commonly used contracts, comprehensive reading of collective agreements of application.

− The fulfillment of salary receipts of different characteristics and other related documents.

− The analysis of the Law on the Prevention of Labor Risks, which allows the evaluation of the risks arising from the activities carried out in its productive sector, and collaborate in the definition of a prevention plan for a small business, as well as the necessary measures for its implementation.

Professional Module: Training in Job Centers. Code: 0451

Learning results and evaluation criteria

Learning results and evaluation criteria:

1. Identifies the structure and organization of the business by linking them to the internal and external functions of the company and to the economic sector to which they belong or where their clients are located.

Assessment Criteria:

The organizational structure of the company and the functions of each area of the enterprise have been identified.

The structure of the enterprise has been compared to the existing business organizations in the industry.

The service characteristics and the type of clients have been related to the development of the business activity.

Work procedures have been identified in the development of service delivery.

The necessary competencies of human resources have been valued for the optimal development of the activity.

The suitability of the most frequent broadcast channels in this activity has been evaluated.

2. He applies ethical and work habits in the development of his professional activity according to the characteristics of the job and with the procedures established in the company.

Assessment Criteria:

a) They have been recognized and justified:

-The required personal and temporary availability in the job.

-Personal attitudes (punctuality and empathy, among others) and professionals (order, cleanliness and responsibility, among others) necessary for the job.

-Atitudinal requirements for the prevention of risks in professional activity.

-The aptitude requirements regarding the quality of the professional activity.

-Relational attitudes to the work team itself and to the hierarchies established in the company.

-Attitudes related to the documentation of activities performed in the workplace.

-The training needs for the insertion and reinsertion of work in the scientific and technical field of the good work of the professional.

b) The rules on the prevention of occupational risks and the fundamental aspects of the Law on the Prevention of Occupational Risks of Application in Professional Activity have been identified.

c) Individual protective equipment has been applied according to the risks of the business activity and the company's standards.

d) An attitude of respect to the environment has been maintained in the developed activities.

e) The job or the area corresponding to the development of the activity has been organized, clean and free of obstacles.

f) The assigned job has been held responsible for interpreting and performing the instructions received.

g) Effective communication has been established with the responsible person in each situation and with team members.

h) It has been coordinated with the rest of the team communicating the relevant incidents that are presented.

i) The importance of their activity and the need to adapt to changes in tasks has been assessed.

j) You have taken responsibility for the application of the rules and procedures in the development of your work.

3. Records orders, documents, and communications, interpreting their content.

Assessment Criteria:

a) Media and materials have been identified for the receipt and interpretation of documents and communications.

b) The information that contains the orders, documents, and communications has been identified.

c) The urgency and/or importance of the information received has been determined.

d) The tasks associated with the received orders, documents, and communications have been determined.

e) The resources required to execute the received orders have been recognized and determined.

f) Communications or documents have been classified for further processing.

g) The department that corresponds to the interpretation or execution of the task associated with that information has been derived.

h) Internal business procedures and criteria have been applied.

4. It produces documents or communications, following the criteria established by the company and the current regulations.

a) The usual business use documents have been identified.

b) The document to be completed has been identified.

c) Regulatory regulations for the elaboration of documents specific to the administrative management of a company have been recognised.

d) The information required for the processing of the documents has been obtained.

e) The appropriate media or media have been used in the fulfillment of the documents.

f) The required mathematical calculations and checks have been performed.

g) The various fields of the documents to be produced have been completed.

h) Language and writing have been used correctly and adapted to the characteristics of the task to be performed.

i) The document or communication receiver has been identified.

j) Information and communication technologies have been employed.

5. Process and manage the administrative documentation, following the criteria established by the company and applying the current regulations.

Assessment Criteria:

a) Checks and revisions have been made for documents that have been produced and/or received.

b) Documents have been filed with the company departments responsible.

(c) Documents have been submitted to the relevant public administrations and organisations outside the company.

d) The corresponding deadlines for the management of the documentation have been met.

e) The appropriate communication channels have been used.

f) Regulatory regulations have been recognized.

g) Information and communication technologies have been employed.

6. Records and archives the administrative documentation, following the criteria established by the company and applying the current regulations.

Assessment Criteria:

a) The log and file systems used in the enterprise have been identified.

b) The most appropriate media or record media have been used.

c) Record books have been completed.

d) The techniques of organizing the documentation used in the company have been applied.

e) The tasks were performed with order and cleanup.

f) Regulatory regulations have been recognized.

g) Information and communication technologies have been employed.

h) Information file systems have been applied.

7. Performs sales, product promotion and customer service operations, adapting to the characteristics and criteria established by the company and collaborating with the business area of the same.

Assessment Criteria:

(a) Offers tailored to the needs of customers have been developed in line with the business objectives and sales conditions of the company.

b) Customers have been offered solutions or solutions to complaints filed.

c) Communication techniques and social skills have been applied that facilitate empathy with the client.

d) An aptitude has been maintained to facilitate the purchase decision.

e) Sales techniques for products and services have been applied through the marketing channels.

f) Customer information has been provided about the company's products and services.

g) Claims submitted by company customers have been communicated to the department concerned.

Duration: 220 hours.

This module contributes to completing the competencies, which are specific to this title, that have been achieved in the educational center or to develop the skills that are difficult to achieve in the educational center.

ANNEX II

Spaces

Formative
-purpose Aula.
Workshop administrative.

ANNEX III.A)

Teacher's specialties with teacher attribution in the professional modules of the technical training cycle in Administrative Management

	Module	Teacher Speciality
0437. Business communication and customer support.	Administrative management processes.	Technical Teacher of Vocational Training
0438. Buy-to-sell administrative operations.	Administrative management processes.	Professional Training Technical Teacher
0439. Enterprise and Admin-tration.	Administrative Management Processes.	Professional Training Technical Teacher.
0440. Information processing of information.	Administrative management processes.	Technical Teacher of Vocational Training
0441. Accounting Technique.	Business Administration.	Secondary Teaching System. Secondary Teaching Teacher
0442. Human resource administrative operations.	Administrative management processes.	Professional Training Technical Teacher
0443. Treatment of accounting documentation.	Business Administration.	Secondary Teaching Catedratic. Secondary Teaching Teacher
0444. English.	English.	Secondary Teaching Professor. Secondary Teaching Teacher
0446. Company in the classroom.	Business Administration	Secondary Teaching Professor Secondary Teaching Teacher.
	Management Processes.	Technical Teacher of Vocational Training
0448. Auxiliary Treasury Management Operations.	Business Administration.	Secondary Teaching Catedratic. High School Teacher
0449. Job training and guidance.	Training and employment guidance.	Secondary Education Professor. Teacher of Secondary Education

ANNEX III.B)

Equivalent to teaching effects

	Specialties
Secondary Teaching Teachers.	Training and employment guidance.	Diplomat in Business Sciences. Graduate in Industrial Relations. Graduate in Social Work. Graduate in Social Education. Graduate in Management and Public Administration
	Administration.	Diplomat in Business Sciences. Diploma in Management and Public Administration

ANNEX III.C)

Required to impart the professional modules that make up the title in the centers of private ownership, of other administrations other than the educational and orientations for the educational administration

	Modules	Entitled
0441. Accounting technique 0443. Treatment of accounting documentation 0444. English 0448. Auxiliary operations for the management of Treasury 0449. Job training and guidance.	Licensed, Engineer, Architect or corresponding degree of degree or other equivalent degrees for teaching purposes
0437. Business communication and customer support 0438. Buy-sell administrative operations 0439. Company and Administration 0440. Information processing of information 0442. Human resources administrative operations 0446. Company in the classroom	Licensed, Engineer, Architect or corresponding degree of degree or other equivalent titles. Diploma, Technical Engineer or Technical Architect or corresponding degree degree or other equivalent titles

ANNEX IV

Convalidations between professional modules established in the title of Technician in Administrative Management, under the Law of Organic Law 1/1990 and those established in the title of Technician in Administrative Management under the Law Organic 2/2006

Cycle Modules (LOGSE 1/1990): Administrative Management	Professional Cycle Modules (LOE 2/2006): Administrative Management
Communication, information file, and keyboard operation.	0437. Business communication and customer support
management of sales.	0438. Administrative operations of the purchase and sale
management of personnel.	0442. Human resource administrative operations
Accounting and Treasury.	0441. Accounting technique. 0443. Treatment of accounting documentation
and insurance products and services.	0448. Auxiliary treasury operations
Principles of public administrative management.	0439. Company and Administration.
Applications.	0440. Information processing of information
Training in the center of work.	0451. Training in job centers

ANNEX V. A)

Correspondence of the accredited units of competence in accordance with the provisions of Article 8 of the Organic Law of June 19, with the professional modules for their validation

Accredited Competition Units	Convalidable Professional
UC0975_2: Receives and process internal and external communications. UC0978_2: Manage the file on conventional and computer support.	0437. Business communication and customer support
UC0976_2: Perform the administrative steps of the business process.	0438. Buy-to-sell administrative
UC0973_1: Introducing data and texts in computer terminals under security, quality and efficiency conditions. UC0233_2: Handle office applications in information and documentation management.	0440. Information processing of information
UC0977_2: Communicating in a foreign language with an independent user level in administrative management activities in relation to the client.	0444. English *.
UC0979_2: Perform treasury management efforts.	0448. Auxiliary cash management operations
UC0980_2: Performing the Human Resources administrative support activities.	0442. Human resource administrative operations
UC0981_2: Perform accounting records.	0443. Treatment of accounting documentation. 0441. Accounting technique.

(*) May be validated in accordance with the provisions of Article 66.4 of Organic Law 2/2006 of 3 May of Education.

The professional module, 0446 Company in the classroom, will be validated when all the units of competence included in the title are accredited.

ANNEX V. B)

Correspondence of professional modules with the competency units for their accreditation

Outmatched Professional Modules

Accreditable Competition
0437. Business communication and customer support.	UC0975_2: Receiving and processing internal and external communications. UC0978_2: Manage the file on conventional and computing
0438. Buy-to-sell administrative operations	UC0976_2: Perform business process administrative steps
0440. Information processing of information.	UC0233_2: Handling office applications in information management and documentation UC0973_1: Introduce data and texts in computer terminals under security, quality and efficiency conditions
0444. English.	UC0977_2: Communicate in a foreign language with an independent user level in the administrative management activities in relation to the client
0448. Treasury management auxiliary operations.	UC0979_2: Perform treasury management efforts
0442. Human resource administrative operations.	UC0980_2: Perform Human Resources administrative support activities
0443. Treatment of accounting documentation. 0441. Accounting technique.	UC0981_2: Perform accounting records.